BT Diverse 2010 User Manual

Page 1

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Diverse 2010

Digital Cordless Telephone

User guide

Page 2

Check that your Diverse 2010 is complete. When you unpack you should have:

• Diverse 2010 base station.

• Diverse 2010 handset.

• Power adaptor.

• Handset belt clip.

• Two nickel cadmium (Ni-Cad)

rechargeable batteries.

• Telephone line cord. If anything is missing, please contact your place of purchase immediately.

For your records:

For warranty purposes, proof of pur chase is requir ed, so please keep your receipt.

See page 16 for more information about your handset PIN.

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the telephone base station)

Purchase price:

Please open this page for an ‘At a glance’ guide to your Diverse 2010.

Base Station PIN Number:

Handset PIN Number:

Page 3

At a glance

Display

Displays the status of

your handset

Belt clip

Memory speed dial

Enables quick dialling of numbers stored in the memor y

Last number redial

Lets you redial the last five external numbers you called

Intercom

Enables internal

communication and call

transfer between

handsets

Phone

For making and answering calls

Power

Lets you switch the handset on/off and select the operating mode

Recall

For use with

switchboards and BT

Select Ser vices

Keypad

End call

Used to end a call

Store

Lets you store numbers

on the memor y and

access other phone

functions

INT

ABC

DEF

GHI

JKL

MNO

PQRS

TUV9WXYZ

✱

RCL

PWR

STO

MEM

LNR

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Diverse 2010

Pager

For paging all handsets working from the base

In-use light

Indicates an outside call is being made

Charging light

On when handset batter y is charging (may occasionally be off during standar d charging time, as charge level is adjusted)

Base station top view

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.............

.......

........

.........

........

.. ............

Base station underside view

Power cord

Telephone

line cord

Page 6

In this guide

At a glance 1

Introduction 4

Setting up 5

Using your Diverse 2010 10

Additional features 15

Using your Diverse 2010 24 with a switchboard

Registering a new Diverse handset 26 with the base station

Operating with additional base stations 28

Maintenance 31

Help 32

Technical information 34

Index 36

Hints and tips boxes

In this user guide, we’ve included helpful tips and important notes. They are shown in a grey box.

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Please read the instr uctions carefully before use and retain this user guide for future reference.

Building up a phone system

You can use up to six handsets on each Diverse base station, up to four base stations can be used with each Diverse handset to build up a comprehensive and easy to use cordless telephone system. Also available are additional chargers, to allow you to maintain the charge of your handset other than at the base station, and an Executive handset with advanced operational features. Although this user guide applies to both single and multiple handset systems, some functions described in this guide apply only to Diverse 2010 phones with more than one handset connected.

As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day-to-day operation. Whilst this is entirely safe we would advise against placing this product on antique, veneered or wooden surfaces as damage may occur.

Introducing the Diverse 2010

STO

GHI

PQRS

✱

RCL

STO

GHI

PQRS

✱

RCL

STO

GHI

PQRS

✱

RCL

LNR

MEM

INT

ABC

DEF

JKL6MNO

TUV9WXYZ

8 0

PWR

Diverse 2010

LNR

MEM

INT

ABC

DEF

JKL6MNO

TUV9WXYZ

8 0

PWR

LNR

MEM

INT

ABC

DEF

JKL6MNO

TUV9WXYZ

8 0

PWR

STO

LNR

MEM

INT

ABC

DEF

JKL6MNO

GHI

PQRS

TUV9WXYZ

8 0

✱

PWR

RCL

STO

LNR

MEM

INT

ABC

DEF

JKL6MNO

GHI

PQRS

TUV9WXYZ

8 0

✱

PWR

RCL

STO

LNR

MEM

INT

ABC

DEF

JKL6MNO

GHI

PQRS

TUV9WXYZ

8 0

✱

PWR

RCL

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Approved rechargeable batteries

General cleaning

Simply clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Nickel-cadmium

Saft RC6 Panasonic P-60 AA/1P Philips R6 NC-P UCAR RC 6 DAIMON ACCU 1000 Var ta Accu Plus Ni-Cad 1.2V No. 5006 Sanyo N-3U Energizer Eveready RC 6 GP60 AA KC

Warning

1 For the handset use only approved nickel-

cadmium (NiCad) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destroy the batter y casing. Recommended batteries should have a power rating of 600m Ah 1.2V. Batteries are available from the Diverse Helpline 0345 908070. For the back-up box use only alkaline non rechargeable leak proof batteries.

2 Do not try to use any power supply except the

one provided, otherwise you may permanently damage your Diverse 2010. It will also result in non-compliance with EN41003:1993, and will invalidate the approval given to this apparatus.

3 There is a slight chance that your phone

could be damaged by an electrical storm. We recommend that you unplug your Diverse from the mains power and telephone line socket during storms.

4 If you wear a hearing aid, please note that the

Diverse 2010 works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.

5 Diverse 2010 can interfere with other

electrical equipment such as answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. You are recommended to place your Diverse 2010 at least one metre away from such appliances to avoid any risk of interference.

6 Working range is dependant on local

environment ie buildings, trees etc. It is possible that the Diverse’s 2010 range may be affected by being near bodies of water such as ponds, lakes, the sea.

7 Do not submerge any part of the phone, base

station or batteries in water or use in a damp environment, such as a bathroom.

8 Do not expose to fire.

9 The handset may not be operated in rooms

with explosive hazards.

10 Make sure you connect the power and

telephone lines to the correct sockets in the base station.

11 Do not dispose of used batteries in the

normal household rubbish.

12 Only the plug-in power supply unit supplied

(details on the underside of the base station) may be used.

Setting up

Follow these steps to get your Diverse 2010 ready for use.

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3. Connect the telephone line cord to the Diverse 2010 base station.

Ensure that this is fitted corr ectly into the right socket.

....

Use only the power adaptor C39 280 -Z4 -C67 with your Diverse 2010.

Plan where you will put your Diverse 2010. It should be within two metres of a power socketand the phone socket.

1. Connect the power cable.

Plug the power cable into the power socket on the underside of your Diverse

2010. Take care that the telephone line cord andpower cableplugsare connected to the correct sockets. Incorrect placement could damage the station.

2. Plug the 3 pin adaptor into a mains power socket and switch on.

Page 10

4 Plug your Diverse 2010 into the phone socket

If you do not have a modern phone socket, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct socket. This is a chargeable ser vice.

5 Install the rechargeable batteries in the handset

The handset uses the two AA size nickel cadmium (NiCad) batteries, which are supplied. To install them, insert the batteries as indicated on the label inside the batter y compartment and slide the batter y compartment cover shut. The batter y compartment cover may be found in the packaging with the batteries.

6 Fit the handset Belt clip

Fit the belt clip onto the back of the handset.

Important

When replacing batteries always use good quality nickel cadmium (NiCad) rechargeable AA types with at least 600mAh capacity in order to achieve the specified operating time. Never use other batteries or conventional alkaline batteries. They could result in a shor t circuit or destroy the batter y casing. Recommended rechargeable batteries are available from th e

Diverse Helpline 0345

908070 and the BT Shop.

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity.

Tab

Slot

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7. Charge the handset batteries for at least16 hours.

Place the handset on the base. The handset can be charged face up or down. Make sure that the contacts on the bottom end of the handset are touching both charging contacts.

When the handset batteries are charging, the green CHARGING light comes on – it goes of f when the battery is fully charged. It will come on again occasionally to indicate that the batter y is being topped up.

When the handset batter y has been charged for 16 hours, the Diverse 2010 is ready to use.

Battery performance

After charging your Diverse 2010 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.

Under ideal conditions, the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge (both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime). However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.

Please note that the lifespan of NiCad rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Battery display when inserting or replacing a battery

When you replace the handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.

Battery low warning

An LCD on the handset display shows the current charging level. When the batteries are almost flat a beep sounds and the display shows the empty battery symbol. Displays showing that charging is in progress are listed below:

Batteries fully charged

Batteries at 66%

Batteries at 33%

Batteries empty

Getting the most out of your batteries

Avoid replacing the handset on the base station between calls. It is best to keep the handset off the base for a few hours at a time.

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If the symbol flashes

continuously, it means the handset is either out of range or is not registered with the base station. To register, follow the steps on page 26. All additional handsets you purchase will need to be individually registered with the base station before they will work with the Diverse 2010.

The symbol may also flash after a power failure. Provided the handset has been registered with the base, the symbol will stop flashing after a while indicating the handset has automatically re-registered to the base station. If it continues to flash, reregister the handset to the base station.

Please note: If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.

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Using your Diverse 2010

On/Off and Protected modes

The handset can be set to one of three dif ferent modes. Your handset’s display will indicate which mode it is currently in, as shown below.

OFF

Phone calls cannot be made and the handset does not respond to incoming calls. Nothing is shown on the display.

To switch on, press and hold down the

PWR button until the display is activated.

You can make and receive calls.

To switch off, press and hold down the

PWR button until the display goes blank.

PROTECTED

The setting stops you accidentally operating the handset’s keypad when carrying it around. You can still receive incoming calls but you cannot make outgoing calls.

To switch to PROTECTED when the handset is ON

• Press and release the PWR button.

• Press and release the PWR button

again to switch of f protected mode.

PWR

If the handset is beyond radio distance of the base station, the symbol flashes. You cannot make or receive calls until the handset is brought back within range. The symbol also flashes for a while after power-up until the handset automatically registers to the base.

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Making and receiving calls

To make an external call

Ensure the handset is switched ON.

• Press the PHONE button. You will hear the dial tone. The ‘In Use’ light on the base station comes on.

• Dial the number. The phone calls the number and the display shows the number you have dialled.

Alternatively, you can enter the phone number you want first, check that it is correct, and then pr ess the PHONE button to dial.

To end a call

• Press the END CALL button.

• Place the handset back on the base station.

To receive an external call

When the phone rings the display flashes EXT.

• Press the PHONE button on the handset and speak.

• If the handset is on the base station or charging station, simply lift it up and speak. You do not need to press the

PHONE button.

• At the end of the call, either press

the END CALL button or replace the handset on the base station.

To redial the last external number

• Press the PHONE button.

• Press the LNR button. The last

external number you called will be redialled automatically.

• Press the END CALL button at the end of your call, or replace the handset on the box.

To redial any of the last 5 external numbers

• Press and release the LNR button until

the number you want is displayed.

• Press the PHONE button to dial.

• To end the call, press the END CALL

button or replace the handset on the base.

Call timer

Your Diverse 2010 automatically times the duration of all external calls. The handset display shows the call duration both during your call and for a few seconds after it is completed.

LNR

If another handset is already being used to make an external call, your handset will display ‘—-’ flashing and you will hear the internal ‘busy’ signal.

LNR

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Making and transferring calls between handsets

If you have multiple handsets registered with the base, the Diverse 2010 enables two handsets to talk to each other on an internal ‘intercom’ call, while a thir d handset can be on an external call.

To page a handset from the base station

To locate handsets that are away from the base station.

• Press the GREY button on the base. All handsets registered with the base will ring for 30 seconds.

• To stop paging press the GREY button again.

• Press the PHONE button on the handset.

If you have additional handsets, you can make internal intercom calls between the handsets.

To make an internal intercom call to another handset

• Press the INT button. Display shows

your handset number.

• Enter the number of the handset you want to call. The handset will ring.

• To end the call, press the END CALL button, or replace the handset on the base.

To receive an internal call

• When the handset rings, the display

flashes INT plus the number of the handset calling you, – 2 in this example.

• Either press the PHONE button, or simply lift the handset of f the base station to receive the call.

To make an internal call to all handsets

You can call all handsets registered to a base station simultaneously.

• Press the INT button. Display shows your handset number.

• Press the ✱button. All handsets will ring. The first handset to answer will take the call.

• To end the call, press the PHONE button or replace handset on the base.

INT

If all available handsets are engaged on an internal call and an external call arrives, a ‘call waiting’ signal is given. To take the call, either replace the handset on the base, or press END CALL.You can accept the new call when you hear the phone ring.

INT

✱

Page 16

To put an outside caller on hold and speak to another internal handset

• Press the INT button. You hear the

internal dial tone and your outside caller is put on hold. Your caller will hear ‘music on-hold’.

• Press the handset number you want,

1-6. When the handset answers, you

can talk without your outside caller hearing.

• Press the RCL button to end the internal call and speak to your outside

caller.

To transfer an external call between handsets

If you are in a conversation with an outside caller and want to transfer the call to another handset.

• Press the INT button. Display shows EXT INT plus your handset number. The caller hears a tune.

• Enter the number of the handset to which you wish to transfer the call. When the handset is answered, you can talk to the other handset without the outside caller hearing.

• To reconnect to your outside caller: Press the RCL button.

• To transfer the call press the END

CALL

button, or replace your handset

on its base.

INT

RCL

Quick call transfer

After dialling the other handset, you can immediately press the END CALL button, or replace the handset on the base and the call will be transferred straight through. If the other handset is already engaged, or does not answer the call within 30 seconds, the call will be returned to your handset.

INT

RCL

MNO

Page 17

To speed dial a number stored on the memory

• Press the PHONE button. You will hear

the dial tone.

• Press and release the MEM button twice. The memor y one digit will be displayed, along with its stored phone number.

• Continue to press and release the MEM button to scroll through the memories

• On reaching the number you want, press the memory location number on the keypad and the number is dialled automatically.

Or, to save scrolling through stored numbers:

• Press the MEM button followed by the memor y location number. Display shows the number, which is dialled automatically.

To clear all the numbers stored on a handset’s memory

• Press the STO button.

• Press 8 and 2 buttons on the keypad.

Display shows 8—— 2.

• Enter the handset’s PIN number. (Standard setting is 0000.) Each digit entered erases one dash on the display.

• Press STO button. All stor ed numbers are cleared.

Speed dial numbers are not included in the last number redial function.

If you are experiencing problems, please call the Diverse Helpline on 0345 908070.

Using the memory to store and dial numbers

Your Diverse 2010 handset can store 10 phone numbers, each up to 22 digits long, which can then be speed dialled. Stored numbers can include settings made with the RCL, ✱and

buttons.

You can also enter a ‘pause’ (see page 24,

‘Using your Diverse 2010 with a switchboard’).

To store a number

The handset power must be ON.

• Press the STO button.

• Press the MEM button.

• Press a digit from 0-9. This selects

the memor y location under which the number is stored. Display shows the memor y location you have chosen.

• Enter the number you want stored. Display shows the number.

• Press the STO button to confir m the number.

Storing a new number in memory automatically overwrites any previous number stored in that location.

If the memory location is empty, the display shows

—

. If there is another number stored already, that number will be displayed. If you do not want to change it, press the STO button to confirm the number.

STO

MEM

0-9

MEM

STO

TUV

ABC

Page 18

To re-set to TONE dialling

• Press the STO button then the

button.

• Press the 1 button.

• Enter the current system code.

(Standard setting 0000.)

• Press the LNR button.

• Press the buttons 0, 3, 7.

• Press the STO button to set tone

dialling.

To set Time Break Recall with Tone dialling

• Press the STO button.

• Press the #button.

• Press the 1 button.

• Enter the current system code.

(Standard setting 0000.)

• Press the LNR button.

• Press the buttons 0, 3, 7.

• Press the STO button.

To set to Earth Recall with Tone dialling

•Press the STO button.

•Press the #button.

•Press the 1 button.

•Enter the current system code. (Standard setting 0000.)

•Press the LNR button.

•Press the buttons 0, 3, 6.

•Press the STO button.

STO

LNR

DEF

MNO

Additional features

Your Diverse 2010 has many useful features which can be programmed to best suit the way you wish to use your phone.

1. Setting to Tone or Pulse dialling

Your Diverse 2010 is pre-set to TONE dialling – you will hear a tone beep each time you dial a number. Tone dialling is suitable for all modern digital exchanges. If you cannot make a call with TONE dialling, you may need to switch to PULSE dialling.

To set PULSE dialling

• Press the STO button then the

button.

• Press the 1 button.

• Enter the current system code.

(Standard setting 0000.)

• Press the LNR button.

• Press the buttons 0, 3, 3.

• Press the STO button to set pulse

dialling.

STO

LNR

DEF

PQRS

STO

LNR

DEF3DEF

STO

LNR

DEF

PQRS

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2. Security code and handset PIN

As a digital phone system, your Diverse 2010 provides excellent security against others ‘listening in’ to your calls. You can also prevent unauthorised use of the handset(s). To do this you need to know the system code, which you can change if you wish.

The standard setting for both the system code and handset PIN is 0000. If you do not wish to change either, you can use this number for all code and PIN related functions. Please be aware that anyone with access to the system code (and this user guide) has the potential to change system settings.

If you change your handset PIN, keep a record of the new number in the box provided at the front of this user guide.

To change a system code for the Diverse 2010 base station

This protects your settings and helps prevent unauthorised handsets using your system.

The standard setting for the system code is 0000. You can change this to any 4-digit number.

Handset power must be switched to ON and you must be in range of the base station.

• Press the

STO button then the

button.

•Press 8 on the keypad.

•Press the ✱ button.

•Enter the current system code. (Standard setting is 0000.)

•Enter the 4-digit code you want.

•Confirm the code by entering it again.

•Press the STO button. The code is now entered.

To set or change the handset PIN (personal identification number)

The PIN on your handset protects information, such as numbers stored on the memor y, from unauthorised access.

A handset PIN is necessar y in or der to:

– reset the speed dial memory – reset to the original settings.

Handset power must be switched to ON.

•Press the STO button.

•Press ‘8’ and then ‘9’ on the keypad.

•Enter the current PIN. (Standard setting is 0000.)

•Enter the 4-digit PIN you want.

•Confirm the PIN by entering it again.

•Press the STO button. The PIN is now entered.

STO

✱

TUV

STO

TUV

WXYZ

Caution

Do not forget your system code or handset PIN. Special, expert help is required if you forget the system code. Please contact the Diverse Helpline on 0345 908070. Calls are charged at local rates. You may write down the system code and your handset PIN in the space provided in the front of this book. Note that these numbers should be kept safe.

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3. Adjusting volumes and tones

It is possible to set and adjust the various tones emitted by your Diverse 2010 base station and your handset.

To adjust the ringer volume in the handset.

There are six levels: 1 = low, 6 = high. (Standard setting is 6.)

•Press the STO button.

•Press the 5 button. Display shows the volume level set and the ringer sounds a sample level.

•Press a button between 1-6 to set the new level. Display shows the new level and the ringer sounds that level.

•Press the STO button to confirm the setting.

To adjust the tone of the handset ringer

There are six levels: 1 = low, 6 = high. (Standard setting is 1.)

•Press the STO button.

•Press the 6 button. Display shows the volume level set.

•Press a button between 1-6 to set the new level. Display shows the new level.

•Press the STO button to confirm the setting.

Adjusting the ear piece volume

The volume of received calls can be set to three dif fer ent levels, ranging from normal to loud. (Ear piece volume can also be adjusted when not on a call but the phone must be switched ON.)

To set the volume:

• Press the STO button

• Press the 0 button. The cur r ent

setting is displayed.

• Press 1 for normal volume.

• Press 2 for louder.

• Press 3 for loudest.

• Press the STO button to set the new

volume.

STO

JKL

STO

MNO

STO

ABC

DEF

or or

0-6

Page 21

To adjust the ringer volume in the base station

There are seven levels: 0 = off, 6 = high. (Standard setting is 6.)

•Press the STO button.

•Press the #button.

•Press the ✱ button.

•Press the 5 button. Display shows the volume level set. Ringer sounds a sample level.

•Press a button between 0 (OFF) – 6 to set the new level. Display shows the new level.

•Press the STO button to confirm the setting.

To adjust the tone of the base station ringer

There are six levels: 1 = low, 6 = high. (Standard setting is 1.)

•Press the STO button.

•Press the #button.

•Press the ✱ button.

•Press the 6 button. Display shows the volume level set.

•Press a button between 1-6 to set the new level. Display shows the new level.

•Press the STO button to confirm the setting.

‘Confirmation’ tones

Whenever you press a button on the phone you will hear a confirmation beep. You can turn this sound on and of f (standard setting is ON).

• Press the STO button.

• Press 3 then 1. Display shows the

current setting: 1 = ON, 0 = OFF.

• Press 1 to switch the tone ON.

• Press 0 to switch the tone OFF.

• Press the STO button to confir m the

new setting.

‘Wrong key’ tone

When you are following a set order instruction, your Diverse handset will give a warning if you press the wr ong key in the sequence. You can turn this sound on and of f (the standard setting is ON).

• Press the STO button.

• Press 3 then 4. Display shows the

current setting: 1 = ON, 0 = OFF.

• Press 1 to switch the tone ON.

• Press 0 to switch the tone OFF.

• Press the STO button to confir m the

new setting.

STO

DEF

STO

JKL

✱

0-6

STO

MNO

✱

0-6

STO

DEF

GHI

Page 22

‘Settings confirmation’ tone

You will hear a confirmation tone each time you successfully complete a setting. You can turn this sound on and of f. (The standard setting is ON.)

• Press the STO button.

• Press 3 then 7. Display shows the

current setting: 1 = ON, 0 = OFF.

• Press 1 to switch the tone ON.

• Press 0 to switch the tone OFF.

• Press the STO button to confir m the

new setting.

Battery warning tone

You will hear a tone when the batteries need to be recharged. If the batteries are already fully charged, hearing the signal means they should be replaced. You can turn this sound on and off (the standard setting is ON).

• Press the STO button.

• Press 3 then 2. Display shows the

current setting: 1 = ON, 0 = OFF.

• Press 1 to switch the tone ON.

• Press 0 to switch the tone OFF.

• Press the STO button to confir m the

new setting.

‘Range warning’ tone

If you are on a call as you reach the limit of your handset’s range, you will hear a tone to warn you that you will lose the call if you move fur ther away. You can turn this sound on and off (the standard setting is OFF).

• Press the STO button.

• Press 3 then 3 again. Display shows

the current setting: 1 = ON, 0 = OFF.

• Press 1 to switch the tone ON.

• Press 0 to switch the tone OFF.

• Press the STO button to confir m the

new setting.

‘In-range’ tone

If you have taken the handset outside the phone’s range – provided the handset is switched on – you will hear a tone when you come back within range. You can turn this sound on and off. (The standard setting is OFF.)

• Press the STO button.

• Press 3 then 5. Display shows the

current setting: 1 = ON, 0 = OFF.

• Press 1 to switch the tone ON.

• Press 0 to switch the tone OFF.

• Press the STO button to confir m the

new setting.

STO

DEF

PQRS

STO

DEF

ABC

STO

DEF3DEF

STO

DEF

JKL

Page 23

To reset your Diverse 2010 base station to the original settings

This will reset:

– TONE/PULSE signalling to TONE. – Access code/pause to NONE. – Pause after the RCL key to NONE. – Ring assignment to group ringing.

It will also delete any new settings made for: connections to a switchboard.

This will NOT reset:

– The system code. – Handset registration settings.

With the handset switched ON.

• Press the STO button.

• Press the #button.

• Press the 1 button.

• Enter the system code.

(Standard setting is 0000.)

• Press the LNR button.

• Enter the code 2, 5, 0.

• Press the STO button to confir m.

To reset your Diverse 2010 handset to the original settings

This will reset:

– Ringer volume. – Tone. – Battery war ning tone. – Range warning tone. – In-range tone. – Automatic call acceptance. – Confirmation tones.

It will delete:

– Numbers stored in the speed

dialling memor y.

– The last number redial memory.

This will not reset:

– The handset PIN. – The handset registration.

With the handset switched ON.

• Press the STO button.

• Press 8 on the keypad.

• Press the MEM button.

•Press the handset PIN code. (Standard setting is 0000.)

• Press the STO button.

STO

LNR

ABC

JKL

STO

MEM

If you are experiencing problems, please call the Diverse Helpline on

0345 908070.

TUV

Page 24

4. Secrecy

You can use the Diverse 2010 to place your caller on hold so that they cannot hear you talking.

To obtain secrecy on an external call

• Press the INT button. Display shows

your handset’s internal number and you hear the internal dial tone. This allows you to talk to someone in the same room, without your caller hearing the conversation. Instead, they hear a tune.

• Press the RCL button to resume your telephone call with the external party.

Secrecy is not available for internal calls.

INT

RCL

5. Call allocation

If you have registered additional handsets with your Diverse 2010 base station you can specify the way you wish the phones to ring.

Group ringing

Your Diverse 2010 will ring all handsets registered to its base whenever there is an incoming call. This is called group ringing.

Ring priority

Your Diverse 2010 can be set so that an incoming call will ring first at a preferr ed handset. If there is no answer, the call will rever t to all other handsets. This is called ring priority.

Your Diverse 2010 is preset for group ringing.

To change between ring priority and group ringing

The handset must be switched ON.

• Press the STO button.

• Press the #button.

• Press the 1 button.

• Enter the system code.

(Standard setting is 0000.)

• Press the LNR button.

• Press the ✱button.

• Press the 2 and then the 3 button.

Display shows current setting.

• Press the 2 button to select

RING PRIORITY.

• Press the

1 button to select

GROUP RINGING.

• Press the STO button to confir m.

STO

LNR

✱

ABC

DEF

Page 25

To set which handset will receive ring priority

Once you have set your Diverse 2010 to ring priority mode (see above), you can select the handset you want to ring first.

• Press the STO button.

• Press the #button.

• Press the 1 button.

• Enter the system code.

(Standard setting 0000.)

• Press the LNR button.

• Press the ✱button.

• Press the 2 button twice.

• Press the handset number you want

to ring first for all incoming calls.

• Press the STO button to confir m.

To set the number of rings on ring priority

You can specify the number of rings your selected handset can have before an incoming call rever ts to all available handsets.

• Press the STO button.

• Press the #button.

• Press the 1 button.

• Enter the system code.

(Standard setting 0000.)

• Press the LNR button.

• Press the ✱button.

• Press the 6 button. Display shows

the number of rings currently set.

• Press a number button between 2-9 to set the number of rings you want.

• Press the STO button to confir m.

STO

LNR

✱

ABC

To add and remove handsets that respond to group ringing

The standard setting is for all registered handsets to be set to group ringing.

• Press the STO button.

• Press the #button.

• Press the 1 button.

• Enter the system code.

(Standard setting 0000.)

• Press the LNR button.

• Press the ✱button.

• Press the 2 button.

• Press the 1 button. Display shows

the number of each handset currently set to group ringing.

• Press the handset number for each handset you want to add – or press again to delete the handset from group ringing.

• Press the STO button to confir m.

If you are experiencing problems, please call the Diverse Helpline on

0345 908070.

STO

LNR

✱

ABC

STO

LNR

✱

MNO

Page 26

1 2 3 4

My Emergency numbers are

STO

LNR

✱

STO

ABC

JKL

LNR

To store your own ‘special numbers’

Before call barring has been set, you can add up to four special numbers, each up to 16 digits long. You can do this from any handset.

• Press the STO button.

• Press the #button.

• Press the 2 button.

• Press the 5 button.

• Enter the system code (default 0000).

• Each time you press the LNR button, the display shows the four memories for your emergency number 1 –––, 2 –––, 3 –––, 4 –––, Select the one you want.

• Enter your emergency number.

• Press the STO button to confirm. You hear a confirmation beep.

You can over write each number by repeating these steps.

To cancel your own ‘special numbers’

• Press the STO button.

• Press the #button.

• Press the 2 button.

• Press the 7 button.

• Enter the system code (default 0000).

• Press the STO button.

STO

ABC

PQRS

If you are using the Diverse Executive Handset please refer to that user guide

6. Call barring

Emergency Ser vices 999 and 112 calls can still be made. From switchboards you can dial access code 9 followed by 999 or 112, RCL button 999 or RCL button 112.

To bar and cancel an individual handset from making external calls

You can lock your handset and bar all outgoing calls. Call barring prevents unauthorised use of your handset. Incoming calls are not af fected.

• Press the STO button.

• Press the #button.

• Press the 1 button.

• Enter the system code.

(Standard setting is 0000.)

• Press the LNR button.

• Press the ✱button.

• Press the 1 button.

• Enter the internal number of the

handset you wish to control.

Either

• Press 0 to pr event the selected handset from making external calls. It can still make internal calls and external emergency calls.

• Press 1 to allow the selected handset making external calls.

Then

• Press STO to confirm.

Page 27

To insert an access code

The handset must be switched ON.

• Press the STO button.

• Press the #button.

• Press the 0 button.

• Enter the system code.

(Standard setting is 0000.)

• Press the LNR button (you need to press the LNR button twice for a satellite PBX system).

• Enter the access code you want to use (for example ‘9’). If you want to enter additional access codes, press the

LNR button again, followed by the next

code, and so on.

• Press the STO button to confir m.

Notes:

You can enter up to three switchboard access codes. You may find it useful to enter

144

(for BT Chargecard access) as one of the access codes, together with an access pause of six seconds – see ‘Setting the access pause’ on the following page.

Your Diverse 2010 can be connected to all compatible switchboards. For a list of suitable switchboards, phone the Diverse Helpline on 0345 908070.

Entering access codes

When you use your telephone on a switchboard you may need to program a delay for switching calls through to external lines. You can set this delay to be inser ted automatically when you dial the switchboard access number, before the remainder of the number is dialled. For example, if your switchboard access number is 9, when you set your access delay to 9 the pause before dialling would happen automatically ever y time you dial 9 as a first digit. This allows your switchboard enough time to allocate you an outside line.

Access codes can be up to three digits long (select your codes from any number between 1 and 9, plus ✱ and

buttons).

Your Diverse 2010 can store up to three switchboard access codes.

Using your Diverse 2010 with a switchboard

STO

LNR

WXYZ

Page 28

Setting the access pause

You can change the length of a pause before the dial tone commences. The standard setting is for a three second pause.

The handset must be switched ON.

• Press the STO button.

• Press #button.

• Press the 1 button.

• Enter the system code.

(Standard setting is 0000.)

• Press the LNR button.

• Enter one of the three digit codes

above to set the length of pause you want.

• Press the STO button to confir m.

If you are experiencing problems, please call the Diverse Helpline on

0345 908070 or

BT on

154.

STO

LNR

CODE PAUSE

024 1 second 025 2 second 020 3 second 021 6 second 253 to clear all access codes

Page 29

To register a handset

The handset must be switched OFF.

At the base station:

•Press and hold down the grey paging button until you hear the continuous beeps (after about 10-15 seconds).

At the handset:

•Press and hold down the 1 button together with the PWR button until the display shows 1–and flashing .

•Enter the 4 digit system code (default 0000).

•Press the # button. The beeps stop after about 10 seconds, and the display shows all the available handset numbers.

•Select and enter one of these numbers. This is now the handset’s internal number and it is registered with the base station.

Registering a new Diverse 2000 Additional Handset with the base station

PWR

Up to six handsets can be registered and operated from the Diverse 2010 base station. The system allows you to make internal intercom calls between two handsets while a third is making an external call.

Each additional handset you purchase must be registered at the base station.

Diverse 2000 Handsets are only compatible with Diverse 2000 Chargers.

You now have up to 1 minute to register the handset, during which the beeps will continue.

Diverse handsets Item Code

Diverse 2000 Additional Handset – 871171. Diverse 2000 Executive Handset – 871172. Diverse 2000 Charger – 871173.

Please note – Diverse 2000 handsets will not work on Diverse 1000 base stations.

If you are registering a Diverse 2000 Executive Handset follow the instructions in the Diverse 2000 Executive Handset user guide.

Page 30

To remove a handset registered at the base station

These steps can be taken from any registered handset.

•Press the STO button.

•Press the # button.

•Press the 7 then 2.

•Enter the system code (default 0000).

•Display shows all handsets registered at the base.

•Enter the internal number of the handset to be removed. It disappears from the display. If you enter the wrong number, press it again to reinstate it.

•Press the STO button to confirm.

STO

ABC

PQRS

If you are experiencing problems, please call the Diverse Helpline on

0345 908070.

Please Note

Diverse 1000 Handsets will not work on the Diverse 2010 base. But Diverse 1010/1015 Additional and Executive Handsets are compatible with the Diverse 2010 and Diverse 2015.

Page 31

How to set up multiple base stations and handsets

To register additional Diverse 2010 handsets at more than one base station

You can use up to six handsets on each Diverse base station and up to four base stations with your Diverse handset, to build up a comprehensive and easy to use cordless telephone system.

The handset supplied with your first base station is already registered as handset 1 and your first base station is base station 1.

The handset you wish to register onto another base station must be turned OFF, before pr oceeding to register the handset.

It is possible to build your Diverse 2010 into a much larger phone system with the addition of up to 3 extra base stations.

When planning to use a handset at more than one base station, it is recommended that you:

• Assign a number to each base station, from 1 to 4.

• Number each handset (1 to 6) registered at each base station.

• Register the handsets at base station 2 (and 3 and 4 if used) in the same order as used for base station 1.

• Activate the display of the base station. numbers on each handset, as shown on the next page.

Operating with additional base stations

If you move out of range of the displayed base station, and within range of another base station, your radio link will be automatically set up (provided your handset has been registered with the new base station.) If, however, you move out of range of the displayed base station, and within range of another base station during a call you will lose your call connection.

This procedure may vary if you are linking to a Diverse 2-Line or Diverse ISDN. Please refer to the user guides for these base stations for the correct procedure.

The handset display shows you if the handset is located within range of a registered base station. If the symbol flashes continuously, it means the handset is not within range of a registered base station. If the symbol is not flashing, you are in range.

Page 32

At the base station:

• Press and hold down the

GREY

paging button until you hear the beeps (after about 10 seconds).

At the handset:

• Press and hold down the 2 button (or 3 or 4), to allocate a number to the new base station.

• At the same time, hold down the PWR button until the display shows.

• Enter the system code. (Standard setting 0000.)

• Press the #button. The beeps stop after a few seconds, and the display shows all available handset numbers.

• Enter the single digit handset number – from 2 to 6 – for the additional handset. It is now registered.

If six handsets are already registered with the base, three dashes will appear in the display after you enter the system code.

Please note that you cannot move between base stations whilst a call is in progress. If you attempt to do so, your will lose your connection.

To set/clear the base station number display from a handset

The standard setting is for the handset not to show the number of the base station to which it is registered. If your handset is connected to more than one base we recommend that you activate this display.

• Press the STO button.

• Press the 3 button, then 6.

The current setting is displayed.

• Press the 1 button to display the base station number.

• Press the 0 button if you do not want to display the base number.

• Press STO to confirm.

To set your handset for automatic base selection

If you are moving around, and likely to lose contact with your base station, your handset can be made to automatically switch to the best available base station. This means that if you are in an area where the signals of two base stations overlap, your handset will select the strongest signal.

STO

DEF

MNO

You now have up to 1 minute to register the handset, during which the beeps will continue.

DEF

GHI

ABC

or or

PWR

2-6

23456

Page 33

To set your handset for manual base selection (with an automatic search default)

This setting tells your handset to search for a specific base signal for 30 seconds. If the signal can not be found, the handset rever ts to automatic selection of the base with the best signal. This setting is recommended where there is an overlap between two or three base stations.

The handset must be switched ON.

• Press the STO button.

• Press the INT button. Display shows

the numbers of the base stations at which the handset is registered.

• Press the number of the base (from

1 to 4) through which you wish to

make calls.

• Press the same number again. This tells the handset to rever t to automatic search if the chosen base is unavailable.

• Press STO to confirm.

If you move out of range from one base station and into the range of another during a call, you will lose your connection.

If your handset is taken out of range, switch it off, move back into base station range, and then switch on again. This will speed up re-registration to the base signal.

If you do not wish to allow the handset to revert to automatic signal selection press the base station number just once. This will mean that the handset can only operate through the base you select.

STO

GHI

INT

The handset must be switched ON.

• Press the STO button.

• Press the INT button. Display shows

the numbers of the base stations at which the handset is registered.

• Press the 0 button to set automatic selection.

• Press the STO button to confir m. The handset will now select the base of fering the strongest signal. Display can show the base station selected (see previous section ‘To set/clear the base station number display’).

If you are in an area where base station signals overlap it is best to specify the base/ telephone line you operate through. In this case you change automatic base selection to manual selection (with an automatic search default), see opposite.

STO

INT

Page 34

Maintenance

General cleaning

Simply clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dr y cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Service

Within the warranty period

If you experience a problem with your Diverse 2010 base station or handset you should contact the Diverse Helpline on 0345 908070. Calls are charged at local rates. If the problem is not remedied, you will be advised to contact your original point of purchase.

Some suppliers of fer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details.

Outside the warranty period

If your Diverse 2010 needs repair after the warranty period has ended, the repair must meet the approval requirements for connection to the telephone network. We r ecommend that you call the Diverse Helpline on

0345 908070 and ask for details of our

recommended repair agents.

If you have to return your Diverse 2010

Pack the base station and handset securely, preferably in the original packing. All par ts must be returned, including line cords, power supply unit and original batteries. We cannot take responsibility for goods damaged in transit.

Page 35

Help

Your Diverse 2010 has been designed to be easy to use. If you should experience a problem, please check the following points before calling the Diverse Helpdesk.

Emergency calls

The emergency services can be contacted in the UK by dialling 999, or 112 in any country that is a member of the European Community.

If your Diverse 2010 is connected to a switchboard, you may have to dial an access number before 999to contact the emergency services. Some switchboards cannot dial out during a power failure.

Battery performance

Fully charged batteries do not indicate full power when put into a handset

When you replace handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.

Use onlyAA size, approved rechargeable batteries in the handset. Any other types may cause irreparable damage. Never use conventional alkaline batteries. For a list of approved batteries, see page 5. Batteries are available from the Diverse Helpline on

0345 908070 or your local BT shop.

Do not immerse batteries in water or throw them into fire, or dispose of them with ordinary domestic refuse. To charge the batteries place the handset on its base station.

Replacing handset batteries

After a time, you may find that the handset batteries are r unning out of charge more quickly. This is a standar d sign of wear and the batteries will need replacing.

Page 36

BT accepts no responsibility for damage caused to your Diverse 2010 handset by the use of non-approved batteries.

No display appears

Is the handset switched on? The batter y may be flat or dead. Recharge or replace the battery.

No dial tone

Is the telephone line cord plugged into the phone socket and the base station?

If other handsets are registered on the base, the outside line may already be in use. Wait until the call is finished and tr y again.

The symbol is flashing or you cannot link up with the base station

Is the handset registered with the base station? To register the handset, see page 26. Is the power cable connected at the base and the power switched on at the wall socket?

If you press the PHONE button whilst

is flashing, you will hear four shor t

beeps from the handset.

If you are still experiencing difficulty, please call the Diverse Helpline on

0345 908070.

Please note:

If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, and then ON again, it will find the base station within a few seconds.

Recommended batteries should have a power rating of 600m Ah 1.2V. Batteries are available from the Diverse Helpline

0345 908070 and your local BT shop.

The base station or handset does not ring

The ringer volume may be set too low, or switched of f at the base station. To adjust the ringer volume at the handset or base station, see pages 17 or 18 respectively.

Is the telephone line cord connected correctly? See page 6.

Can’t get through, even though a dialling tone can be heard

You may be set to the wrong signalling method. To change between TONE and PULSE dialling, see ‘Additional

features’, page 15.

When connected to a switchboard

You can’t get a connection or you get the wrong connection after speed dialling

Have you entered a pause after the access code? See page 24.

Check you have selected the correct dialling mode. See page 15.

Handset beeps

Are the handset batteries low? You will hear a beep ever y 30 seconds.

If is flashing?

You will hear four short beeps when you press the PHONE button. Check you are still in range of your base station.

Buzzing noise on my Radio/TV/Answering Machine/PC

Diverse is too close and is causing interference. Move it further away.

Page 37

Technical information

Environment

Your Diverse 2010 should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other sur faces which generate fibres or place it in locations which prevent the free flow of air over its sur faces.

If the power fails

This equipment is not designed for making emergency calls when the power fails. Alternative arrangements should be made for access to emergency ser vices.

How many phones can you have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items that may be connected to any one telephone line. The Diverse 2010 has a REN of 1. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated other wise. A total REN of 4 is allowed. (For example: if Diverse 2010 is used in conjunction with three extension telephones, each with a REN of 1, the total REN is 4.)

Approval

Connection to the BT telephone network.

Diverse 2010 is fully approved for connection to the BT network provided it is used according to the instr uctions in this guide. The telephone lines must provide Loop Disconnect (Pulse) or Multi-frequency (Touch Tone) dialling capabilities.

It may be connected to Direct Exchange Lines and switchboards (PBXs) with new plan (plug and socket) arrangements. It may not be connected to shared ser vice (party line) installations.

Connecting to switchboards.

Diverse 2010 is only approved for use with a compatible switchboard including those which do not provide secondary proceed indication. If you would like a list of suitable switchboards, contact BT on 154 or Diverse Helpline on 0345

908070

. If you do have a compatible switchboard, it cannot be guaranteed that the telephone will operate correctly under all possible conditions of connection. If you have any dif ficulties, contact BTon 154 or the Diverse Helpline on 0345 908070.

Generally Diverse 2010 can be connected to any switchboard where a simple modern telephone can be used to make and receive calls. Diverse 2010 is suitable for connection to switchboards which return secondary proceed indication.

Warning

The apparatus is only designed to be operated in a normal office or domestic environment where the relative humidity does not exceed 75%. It should not be used in bathrooms or near water.

Page 38

Technical specification

Standard DECT, GAP Number of channels 120 duplex channels Radio frequency range 1880 MHz to 1900 MHz Duplex method Time-division multiplexing. 10 ms frame length Channel grid 1728 kHz Bit rate 1152 kbit/s Modulation GFSK Voice coding 32 kbit/s Transmitted power 10 mW, average output per channel Range (in ideal conditions) UP TO 300 METERS OUTDOORS

UP TO 50 METERS IN BUILDINGS

Power supply Base station 220/230 V –/ 50 Hz (AC adaptor) Power consumption base station Standby: approx. 3 W

Call mode: approx. 5 W

Operating time, mobile station Standby: up to 40 hours (with fully charged battery) Phone in use: Up to 7 hours

Permitted ambient conditions +5˚C to 45˚C for operation (maximum) 20% to 75% rel. humidity

Permitted storage temperature –10˚C to +60˚C Signaling method Dial pulsing/DTMF Signal key function Earth Recall/Timed Break Recall Base station dimensions (mm) Approx. 146 x 117 x 70 (L x W x H) Handset dimensions (mm) Approx. 160 x 55 x 25 (L x W x H) Weight Base station: 210g

Mobile station: 165g

Charging time in base station Approx. 5 hours Cable lengths Telephone line approx. 3m

Power cable approx. 3m

Connecting plug BT-plug TSV 6/4 (telephone line cord)

TSV 6/4 (power cable) BT-plug (power adaptor)

Page 39

Index

Access codes 24 Access pause 25 Additional features 15 Automatic search 30 Batteries

approved batteries 5 batter y low warning 8 charging 8 installing 7 performance 8 warning tone 19

Base stations

additional base stations 28 automatic base station selection 29 manual base station selection 30

multiple base stations 28 Belt clip 7 Call Barring 23 Call timer 11 Ear th Recall 15 Group ringing 21 Help 32 Intercom 12 Maintenance 31 Making calls and receiving calls 11 Memor y

to clear 14

to dial 14

to store 14 On/of f 10 On hold 13 Paging 12 Pause 25 PIN (Personal Identification Number)16 Protect keypad 10 Pulse dialling 15

Quick call transfer 13 Receiving calls 11 Redial 11 Registering with base station

handset 26

removing 27 REN 34 Reset

base station 20

handset 20 Returning your Diverse 2010 31 Ring priority 21 Secrecy 21 Security code 16 Ser vice 31 Setting up 5 Switchboards 24, 33 Technical information 34 Tone dialling 15 Tones

batter y warning tone 19

in-range tone 19

range warning tone 19

settings confirmation tone 19

wrong key tone 18 Timed Break Recall 15 Transfer an exter nal call 13 Transfer ring calls 12 Volumes

base station 18

base station tone 18

ear piece 17

handset tone 17 Warnings 5

Page 40

Offices in Europe, North America, Japan and Asia Pacific.

The Telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment ar e provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Touchtone

is a registered trade mark of

Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in Germany. Issue No.2 (6/98) 2. Designed by The Art & Design Partnership Limited. Order no. A30852-X1100 B357-2-7619

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

504116

CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)