BT DIVERSE 2000 POCKET PHONE User Manual

Diverse 2000
Pocket Phone
user guide

The Diverse 2000 Pocket Phone is
not compatible with the Diverse 1000

Check that your Diverse 2000
Pocket Phone is complete.
When you unpack you should have:

• Diverse 2000 Pocket Phone

• Batter y pack

• Handset belt clip

• Batter y compartment cover

For your records

For warranty purposes, proof of
purchase is required, so please keep
your receipt.

See page 41 for more information about
your handset PIN.

Please open this page for an
‘at a glance guide’ to your Diverse 2000
Pocket Phone.

Date of purchase:
Place of purchase:
Purchase price:

My Pocket Phone PIN is:

1

2

ABC

3

DEF

4

GHI

5

JKL

6

MNO

7

PQRS

8

TUV

9

WXYZ

#

✱

0

R

.

a A

1 2

At a glance

Belt clip

Display

Option buttons

Lets you select from the
menu options on the display.

Phone

Used to make and
answer calls.

End Call (red)

Lets you end calls and
cancel procedures.

Menu

Brings up the menu on
the display.

Power

For switching the hand­set ON and OFF.

Recall

For use with switchboards
and BT Select Ser vices.

Battery compartment

In this guide

At a glance 1

Introduction 4

Setting up 7

Using the Diverse 2000
Pocket Phone

Registering a new
Diverse 2000 Pocket Phone
with the base station

Changing the settings
of your Diverse 2000
Pocket Phone

Additional Features 41

Maintenance 49

Help 50

11

12

36

Technical information 54

Index 56

Hints and tips boxes

In this user guide, we have included
helpful tips and important information
shown in grey boxes.

3

Introduction

Please read the instructions car efully
before use and retain this user guide for
future reference. This guide covers the
basic features of the Diverse 2000
Pocket Phone. For comprehensive
instructions see your main Diverse user
guide(s) supplied with the base station.

As this product is rechargeable,
it is normal that a certain amount of
heat will be produced in its day to day
operation. Whilst this is entirely safe,
we would advise against placing the
phone on antique, veneered or wooden
surfaces as damage may occur.

Building up a phone system.

You can add further handsets to build
up a comprehensive and easy-to-use
cordless telephone system. Up to 6
separate handsets (8 with Diverse
2-line and Diverse ISDN) can be used
with each Diverse base station; and
each handset can itself work from six
base stations.

4

WARNING

1 Use only approved rechargeable

battery packs. Never attempt to
use other batteries or conventional
batteries. Using such batteries
could lead to a short circuit or
destroy the battery casing.

Replacement batter y packs are available
from the Diverse Helpline on

0345 90 80 70 and your local BT shop.

2 Do not try to use any power supply

except the one provided, other wise you
may permanently damage your Diverse.
It will also result in non-compliance with
EN41003: 1993, and will invalidate the
approval given to this apparatus.

3 Do not use non-BT charging stations;

this could damage the batteries.

4 Research has shown that in certain

cases, medical equipment can be affected
by cordless telephones. A distance of
at least one metre should therefore be
obser ved between the telephone and
medical equipment.

5 The Diverse 2000 Pocket Phone can also

interfere with other electrical equipment
e.g. answering machines, TV and radio
sets, clock radio/alarms and computers
if placed too close. It is recommended
to place your Diverse 2000 Pocket
Phone at least one metre away from such
appliances to avoid any risk of
interference.

6 If you wear a hearing aid, please note

that the Diverse system works by
sending radio signals between the base
station and handset. These signals can
interfere with hearing aids, causing a
humming noise.

5

WARNING cont.
7 There is a slight chance that your phone

could be damaged by an electrical
storm. We recommend that you unplug
the base station from the mains during
storms.

8 Do not use your phone in bathrooms,

near fire or water, or in areas where
there is a danger of explosion.

9 Clean the handset with a base station

with a damp (not wet) cloth or antistatic
wipe. Never use a dr y cloth as this may
cause a static shock.

10 Do not dispose of your batteries in

normal household rubbish and do not
place in water or a fire. Please dispose
carefully.

11 When scr olling through the handset

lock menu you will see the display
(DSS) NUMBER. Under no circumstances
should you tr y to amend or store this
number as this may stop you from
dialling emergency numbers when the
handset is locked.

General cleaning

Simply clean the handset and base station
with a damp (not wet) cloth or antistatic
wipe. Never use a dr y cloth as this may
cause a static shock. Never spray cleaning
fluid directly onto the telephone.

Approved battery packs

Use only the rechargeable batter y packs
from BT Shops and the Diverse Helpline on
0345 90 80 70.

6

Setting Up

Follow these steps to get your
Diverse 2000 Pocket Phone ready
for use.

1 Install the rechargeable
battery pack in the handset.

Slide off the battery compartment cover.
Insert the battery pack (C39153-Z7-C3/
Item code: 871459).
Slide the batter y compartment
cover shut.

2

3

1

2. Fit the handset belt clip

Fit the belt clip onto the back of the
handset.

Slot

Tab

7

3. Charge the handset battery
for at least 16 hours.

Battery display when inserting or
replacing a battery

When you replace the handset battery
with one that has been fully charged,
the battery indicator will not show full
until the next charge cycle has been
completed. Charge the handset until the
battery registers full again. From then
on the display will be correct.

Place the handset in the charging unit.
Make sure that the contacts on the
bottom end of the handset are touching
both charging contacts.

When the handset batter y is charging,
the green

When the handset has been charging
for 16 hours, the Diverse 2000 Pocket
Phone is ready for registration.

Use your Pocket Phone without
switching it off or char ging it until you
hear the batter y warning beep.
This makes sure that the batter y pack
and handset are correctly adjusted to
each other.

CHARGING light comes on.

8

Getting the most from
your battery.

From time to time, run the battery
down until you hear the battery
warning beep. This helps the battery
last longer and give you optimum
performance.

Normal battery charging time

After charging your Diverse 2000
Pocket Phone for the first time
(16 hours), normal charging time for
the handset battery is approximately
7 hours.

Battery performance

Batteries become warm during
charging. This is normal and not
dangerous. As charging is controlled
electronically by the Diverse 2000
Pocket Phone, this means you can
replace the handset back on the base
station or charger at any time without
overcharging.

Under ideal conditions, the handset
battery should give approximately
9 hours talktime or 90 hours standby
on a single charge.

Please note that the lifespan of
rechargeable batteries depends on how
heavily they are used. However, over
time, their capacity to recharge will
begin to diminish and they will
eventually need replacing.

9

Battery low warning

An LCD on the handset display shows
the current charging level. When the
battery is almost flat a beep sounds and
the display shows the empty battery
symbol. Displays showing that charging
is in progress are listed below:

Battery pack fully charged

Battery pack at 66%

Battery pack at 33%

Battery pack empty

Battery display when inserting or
replacing a battery.

When you replace the handset battery
with one that has been fully charged in
another handset, the battery indicator
will only show 33% or 66% power.
Charge the handset until the battery
registers full charge again. From then
on the display will be correct.

You can use up to 6 handsets with the
Diverse base station or (8 handsets with
the Diverse 2-Line or Diverse ISDN
base stations).

Each new handset you purchase must be
registered at the base station.

Each handset has a range of up to
300 metres outside in ideal conditions,
and up to 50 metres in buildings,
depending on the type of construction.

10

Using the Diverse
2000 Pocket Phone

Switching on/off and locking
the keypad

To switch on

PWR

• Press and hold down the PWR
button for about a second. The
display comes on.

To lock the keypad

This prevents you accidentally
operating the handset’s keypad when
carrying it around. You can receive
calls, but cannot make calls.

PWR

• Press the

To unlock the keypad

PWR

• Press the PWR button briefly.
You can now use the keypad again.

PWR button briefly.

To switch off

PWR

• Press and hold the PWR button
for about a second until the display
goes blank.

The handset can only be switched off
when it is not in idle state (ie. during a
call or displaying a menu).

11

Registering a new
Diverse 2000 Pocket
Phone with a base
station

Display

Option buttons

Menu button

Your Pocket Phone offers a menu
driven display. You enter menu lists
by pressing the

OPTION buttons below the screen allow

you to select options within each menu
and make adjustments to their settings.

The options shown on the display are
indicated by symbols as follows:

▲

▼

>

<

GO BACK

INT

➞➞

OK

RED

-

–

-

–

–

–

➜

MENU button. The

DIRECTORY
UP/DOWN
LEFT/RIGHT
GO BACK ONE STEP
INTERNAL CALLS
LAST NUMBER REDIAL
SELECT/CONFIRM
CANCEL

–

MORE OPTIONS
CLEAR CHARACTER

12

You can quit any menu at any time
by pressing the
To go back one step, press the

END CALL button.

GO BACK

button.

To register your Pocket Phone...

...at a Diverse 1010, 1015, 2010
or 2015 base station.

Press and hold down the grey button
at the base station until you hear the
beeps (after about 10 seconds)

...at a Diverse 2-line or ISDN
base station

Press the green LED button. The LED
flashes during the registration process.

...then, at the handset

If this is the first time you are using
the Pocket Phone, the screen displays
REGISTRATE? Complete the following
steps within the next minute:

OK

RED

• Press the

OK button.

• Enter the base station code

(default setting = 0000).
Display shows BASE1.

• Press the

OK button.

Display shows all available
internal numbers.

• Enter the internal number you want
for your Pocket Phone. The handset
is now registered and ready for use.

To register your Pocket Phone to a
second or more base stations see page

46. These are also the steps to follow

if you want to register to only one base
station but do not want it to appear on
the display as BASE 1.

13

Making and receiving calls

To make a call

➜

• Dial the number you want.
Use the
to correct any number you press by
mistake.

• Press the
The number is dialled.

or

CLEAR CHARACTER button

PHONE button.

• Press the

PHONE button.

You hear the dial tone.

• Dial the number you want.

To end a call

• Press the END CALL button.

or

• Simply replace the handset on the
base station or charger.

To answer a call

• Press the PHONE button.

or

• Lift the handset off the base station
or charger.

The default setting is for an immediate
connection to callers when lifting
the handset from the base station or
charger. This is called Auto Talk.
It can be deactivated so that you
always have to press the

PHONE button

to answer a call.

14

To redial one of the last five numbers

The last five numbers dialled are saved.

▼

➞➞

• Press the

• Press the

REDIAL button.
DOWN button to highlight

the number you want.

• Press the

To redial the last number

PHONE button to dial.

RCL

• Press the PHONE button.

• Press

RECALL. The number is

automatically dialled.

Making internal calls

To make an internal call

INT

• Press the INT button.
Your own extension number
is displayed.

• Dial the handset number you want.

To call all other handsets registered
to the same base station

COLL.CALL

✱

INT

• Press the INT button.

• Press the

All handsets are called. You talk to
the first person to answer.

COLL.CALL or

button.

*

15

Transferring calls

To transfer an external call to
another handset

During an external call:

INT

• Press the

▼

INT button. (If INT is not

displayed on the screen, select
Internal from the menu by pressing
the

MENU button then the DOWN

button until Internal call is
highlighted.)

• Dial the internal extension number
required, the extension called will ring.

• Press the

END CALL button or

replace the handset on the base
station either before or after the
handset answers. The call is
transferred.

If the handset does not answer,
call is automatically returned to your
handset.

16

Using the Directory

Your Diverse 2000 Pocket Phone
has a Director y which stor es up to 100
names and numbers in the memor y
(the longer the name, the more
memor y will be used).

You can use the Phone Book to look up
names and numbers and dial directly.

To add a name and number to
the Directory

-

–

-

–

–

–

• Press the DIRECTORY button.
Display shows ——— if the phone book
is empty, otherwise the names in
alphabetical order.

• Press the

• Press the

NEW ENTRY

• Press the

• Enter the name:

(see Entering names and numbers
page 18).

• Press the
cursor to the next line.

• Enter the number.

• Press the

• Press the

SAVE ENTRY

• Press the

OK

–

RED

▼

MORE OPTIONS button.
DOWN button to highlight

OK button.

RIGHT button to move the

MORE OPTIONS button.
DOWN button to highlight

OK button to confirm.

>

17

Entering names and numbers

There are three lines in your display
for entering information.
1st line for the name (maximum 16
characters) 2nd and 3rd lines for the
number (maximum 32 characters)

Upper and lower case

✱

• Press the *button to switch
from lower to upper case for one
character.

Controlling the cursor

>

<

• LEFT/RIGHT BUTTONS are used to
move the cursor to the right and
left. When you have entered the
name, move the cursor to the right
until it goes to the next line where
the number can be entered.

Letters are entered by pressing
the relevant button repeatedly.
For example, to store the name
JOHN:

GHI

4

• Press
appears in the display.

• Then press
the display shows O.

• Enter the H by pressing
the keypad until H appears on
the display.

• Press
N appears on the display.
The whole name is now entered.

MNO

JKL

6

5

5 on the keypad until J

6 on the keypad until

4 on

6 on the keypad until

18

Delete

Press the CLEAR CHARACTER button
to delete the character to the left of the
cursor. Hold down the button to keep
deleting characters automatically.

Insert

Characters are inser ted to the left of
the cursor. Position the cursor and
add the character required.

To dial a number stored in
the Directory

▲

▼

• Press the DIRECTORY button to open
the phone book.

• Press the

DOWN button to scroll

through the names or find the
required name by using the keypad
to enter the first letter of the name.

• Press the

PHONE button to dial

the number.

To change an entry

-

–

▼

-

–

OK

–

RED

–

–

▲

• Press the DIRECTORY button.

• Press the

UP/DOWN buttons to scroll

to the entr y you want or find the
required name by using the keypad
to enter the first letter of the name.

• Press the

• Press the

MORE OPTIONS button.
DOWN button to highlight

EDIT ENTRY

• Press the

OK button

• Change the name and number

as required.

• Press the

• Press the

SAVE ENTRY (or

MORE OPTIONS button.
DOWN button to highlight

CANCEL if you don’t

want to save the changes).

• Press the

OK button to confirm.

19

To view an entry

-

–

▼

-

–

OK

–

RED

–

–

▲

• Press the DIRECTORY button.

• Press the

UP/DOWN buttons to scroll

to the entr y you want or find the
required name by using the keypad
to enter the first letter of the name.

• Press the

• Press the

MORE OPTIONS button.
DOWN button to highlight

DISPLAY ENTRY

• Press the

OK button to see the

number.

You can do a quick delete by pressing
the

GO BACK button to show the

options again, then highlight DELETE
ENTRY and press the

To delete an entry

▲

▼

OK button.

-

–

-

–

–

RED

–

–

OK

• Press the DIRECTORY button.

• Press the

UP/DOWN buttons to

scroll to the entr y you want or find
the required name by using the
keypad to enter the first letter of
the name.

• Press the

• Press the

MORE OPTIONS button.
DOWN button to

highlight DELETE ENTRY

• Press the

OK button to confirm.

20

To delete all names and numbers

I

-

–

-

–

–

–

OK

–

RED

▼

• Press the DIRECTORY button.

• Press the

• Press the

MORE OPTIONS button.
DOWN button to highlight

DELETE DIRECTORY

• Enter the PIN number of the handset
(default = 0000).

• Press the

OK button. The entire

director y is deleted.

Additional Directory functions

-

–

-

–

–

–

–

When entering new names and
numbers, you can use the

OPTIONS menu for the following

MORE

functions:

Save Entry

The information entered so far is saved
in the phone book.

Insert a function/pause

Using INSERT FUNCTION allows you to
insert a pause. This is generally
required when your Diverse base station
is connected to a switchboard/PBX.

Show Function

Displays an explanation of any special
character used in a stored number or
short cut code (See Short Cuts,
page 26)

Check Duplicate

This allows you to check whether or
not the number you are entering has
already been stored in the memory.

Cancel

The procedure is cancelled without
saving the entr y.

21

Copying names and numbers

I

to other handsets

It is currently possible to transfer
information only between Diverse 2000
Executive Handset, Diverse 2000
Deskphone and the Pocket Phone
which are registered to the Diverse ISDN
base stations.

To copy a name and number into
another handset’s Directory

You can transfer entries from your
Phone Book to the phone book of
another handset registered to the same
base station.

-

–

-

–

OK

–

▼

• Press the

• Press the

the entr y to be copied.

• Press the

• Press the

COPY ENTRY

• Press the

• Enter the internal number you want.

• Press the

Display highlights COPY

• Press the
handset rings.

• On the receiving handset, press the

PHONE button.

• The receiving handset user enters

their handset PIN number
(default = 0000).

• Press the
The entr y is copied.

• You can now select other entries
to be copied or press
to finish.

RED

–

–

DIRECTORY button.
DOWN button to highlight

MORE OPTIONS button.
DOWN button to highlight

OK button.
MORE OPTIONS button.
OK button. The selected

OK button.

END CALL

22

To copy all Directory entries to

I

I

another handset

You can transfer all the entries from
your Phone Book to the phone book of
another handset registered to the same
base station.

-

–

-

–

–

–

• Press the

• Press the

• Press the

OK

–

RED

▼

DIRECTORY button.
MORE OPTIONS button.
DOWN button to highlight

COPY DIRECTORY

• Press the

OK button.

• Enter the internal number you want.

• Press the

• Press the

PHONE button.
MORE OPTIONS button.

Display highlights COPY.

• Press the

OK button. The selected

handset rings.

• On the receiving handset press the

PHONE button, user enters their

handset PIN number (default = 0000).

• Press the

OK button. The phone

book is copied.

To check how much memory
is available

-

–

-

–

–

–

OK

–

RED

▼

• Press the DIRECTORY button.

• Press the

• Press the

MORE OPTIONS button.
DOWN button to highlight

AVAILABLE MEMORY

• Press the

OK button. The percentage

memor y available for storing further
entries in your handset is displayed
for approximately 2 seconds.

You can save approximately 100
entries in alphabetical order in your
directory. The actual number depends
on the length of the names and
numbers stored.

23

The memory is also used by the Short

I

I

Cuts function (see pages 26). To make
more memory available for directory
entries you can delete Short Cuts that
you do not use.

Using the redial memory

As well as being able to redial the last
five numbers called (see page 15) you
can display or delete numbers or edit
and copy them into the Phone Book.

To copy a redial number to the
Directory

-

–

-

–

OK

–

▼

➞➞

• Press the REDIAL button.

• Press the

highlight the number you want.

• Press the

• Press the

highlight COPY NUMBER

• Press the

• Enter a name for the number

(see page 18)

• Press the

• Press the

highlight SAVE ENTRY

• Press the

RED

–

–

DOWN button to
MORE OPTIONS button.

DOWN button to
OK button.

MORE OPTIONS button
DOWN button to

OK button to confirm.

To delete a redial number

▼

➞➞

• Press the REDIAL button.

• Press the

highlight the number you want.

• Press the

• Press the

DELETE NUMBER

• Press the

24

-

–

-

–

OK

–

RED

–

–

DOWN button to
MORE OPTIONS button.

DOWN button to highlight
OK button to confirm.

Call barring

I

You can set your Pocket Phone so that
no outgoing calls can be made except

999, 112 and 9112 calls and any special

‘emergency numbers’ stored in the base
station memor y. See your base station
user guide for details.

Your handset PIN number acts as a
security measure when locking the
Pocket Phone. To change it, see
page 41.

The handset will still receive incoming
calls.

To switch on the handset lock

ON

OK

RED

RED

▼

• Press the MENU button.

• Press the

HANDSET LOCK

• Press the

• Enter the handset PIN number

(default = 0000)

• Press the

• Press the

LOCK ON/OFF

• Press the
an open lock.

• Press the
a closed lock icon.

• Press the

DOWN button to highlight
OK button.

OK button.
DOWN button to highlight

OK button. Display shows
ON button. Display shows
OK button.

25

I

N

I

When scrolling through the handset
lock menu you will see the display (DSS)
NUMBER. Under no circumstances
should you try to amend or store this
number as this may stop you from
dialling emergency numbers when the
handset is locked.

To switch off the handset lock

OFF

OK

RED

RED

▼

• Press the MENU button.

• Press the

DOWN button highlight

HANDSET LOCK

• Press the

OK button.

• Enter the handset PIN number

(default = 0000)

• Press the

• Press the

OK button.
DOWN button to highlight

LOCK ON/OFF

• Press the

OK button. Display shows

a closed lock icon.

• Press the

OFF button. Display shows

an open lock icon.

• Press the

OK button.

Short Cuts

You can use the short cut menu to
reduce the number of keypad presses
required to operate a number of
functions. Short cuts work with Diverse
1010, 1015, 2010 and 2015 base stations.

The pre-set short cuts

The short cuts you ar e most likely to
need are already contained in a menu
and listed below. You must store these
pre-set shor tcuts in the memory before
they can be used. This is because short
cuts take up some of the memor y
which you may prefer to use for storing
names and numbers in the phone book.

26

You can also create your own short cuts
for your most frequently used functions,
see page 28.

WARNING

Total units and unit check features are
not applicable in the UK and can be
deleted to conserved memory.

Pre-set short cut menu

These short cuts must be stor ed in the
memor y before you can use them. See
above.

To store the pre-set short cuts

-

–

▼

▲

OK

RED

-

–

–

–

–

• Press the MENU button.

• Use the

UP or DOWN options to

highlight SHORT CUT.

• Press

OK. If previous shor t cuts have

been created, they are displayed,
other wise the display shows ------.

• Use the

UP or DOWN options to

highlight a short name or, if no names
exist, highlight the display ------.

• Press

• Use the

MORE OPTIONS.

UP or DOWN options to

highlight DEFAULT SHORTCUTS.

• Press

OK. Display will show USE ONLY

WITH SPECIFIC BASES.

27

Either

LOAD

• Press

LOAD to store the pre-set short

▲

▼

cuts. The screen will display SYSTEM
SHORT CUTS COPIED.

Or

• Press

CANCEL to retur n to the short

cut list without storing the short cuts.

Then

• Press the END CALL button to return

to standby or use the

UP and DOWN

options to perfor m another short cut
operation.

To create a new short cut

You can set your own short cuts to suit
your needs.

-

–

▼

• Press the

• Use the

▲

MENU button.

UP or DOWN option to

OK

RED

-

–

–

>

–

–

highlight SHORT CUT.

• Press

OK. If previous shor t cuts have

been created, they are displayed,
other wise the display shows ------.

• Use the

UP or DOWN option to

highlight a short name or, if no names
exist, highlight the display ------.

• Press the

• Use the

MORE OPTIONS button.

UP or DOWN option to

highlight NEW ENTRY.

• Press

OK. This display flashes NAME.

• Use the keypad to enter the name

you want to give to the short cut you
are creating.

• Press the

RIGHT ar row button.

This moves the cursor to the location
where you can enter the functions you
wish to store as a shor t cut.

28

Adding short code functions.

-

–

-

–

–

–

• Press the

• Use the

▲

–

▼

UP or DOWN option to

OK

RED

MORE OPTIONS button.

highlight INSERT FUNCTION.

• Press

OK to display a list

of functions.

• Use the

UP or DOWN option to

highlight the function you want.

• Press

OK. The screen displays the

character representing the function
you want. See the following function
table chart for the meaning of each
character.

• Repeat the above five steps to add
more functions.

Checking to see if the short cut duplicates
one already stored.

-

–

-

–

–

–

• Press the

• Use the

▲

–

▼

MORE OPTIONS button.

UP or DOWN option to

highlight CHECK DUPLICATE. The
display tells you if the new short cut is
a duplication of an existing short cut.

• Press the

GO BACK button. This

returns you to the display so you can
change the entr y if requir ed.

Saving the new shortcut.

-

–

-

–

–

–

• Press the

• Use the

▲

–

▼

UP or DOWN option to highlight

OK

RED

MORE OPTIONS button.

SAVE ENTRY (or highlight CANCEL if you
do not want to save the entr y).

• Press the

OK button to confirm.

Any saving will be perfor med and all
available shortcuts will be displayed.

• Either press

END CALL to end the

session or select one of the short cuts
to carry out other operations.

29

Function table

Function Display

Request PIN Code C
Request number N
Insert pause P
Request acknowledgement Q
Base Prompt B
INT button I
SET button S
Redial button W
End Call E
Temporary switch to tone M

Explaining the function table.

Request PIN code (C)

The short cut is interrupted and you
can enter a PIN of your choice (e.g. for
telephone banking). The entries are
displayed as “
confirmed your entry press the
the short cut continues pr ocessing.

Check number (N)

The short cut is interrupted and you
can enter a number of your choice.When
you have confirmed the number press
the

OK button the short cut continues

processing.

✱”. When you have

OK button

Request acknowledgement (Q)

The short cut is interrupted to allow
you to hear the dial tone, for example.
When you have confirmed press the

NEXT button the short cut continues

processing.

Base messages (B)

The short cut is interrupted to display
messages from the base station and to
enter digits (e.g. when the internal
number is requested). When you have
confirmed press the

NEXT button the

macro continues processing.

30

The table below shows some of the
default short cut names, content and
explanation

Name Content Explanation

Base lock S#24CBS Short Cut

(Switch the
base station
lock on and
off)

Base ringer S#*5BS Short Cut
volume (Adjust the

base station
ringer volume)

Call barring S#84CB0S Short Cut
OFF (Switch dial

lock off)

Call barring S#84CB1S Short Cut
ON (Switch dial

lock on)

Using the “Call Barring on” shortcut
will do the following for you

TUV

SET

#

GHI

OK

1

8

RED

4

• Press the SET button.

• Press the

# button followed by the 8

and 4 buttons.

• Request a
have to enter the

PIN number. The user will

PIN number and OK

it.

• Press the

1 button. This will activate

the function.

• Press the

SET button.

If doing the above manually you would
have to press the menu button to display
the main menu then highlight SERVICE
to display SET after which the

INT buttons have to be pressed before

SET and

the above steps can be carried out.

31

To use a short cut

You can use a short cut while the phone
is in standby.

-

–

▼

• Press the

• Use the

▲

MENU button.

UP or DOWN option to

OK

RED

-

–

–

–

–

highlight SHORT CUT.

• Press

OK. A list of short cut names

are displayed.

• Use the

UP or DOWN option to

highlight the short cut you want.

• Press the

• Use the

MORE OPTIONS button.

UP or DOWN option to

highlight START.

• Press

OK. The short cut sequence

will start automatically. It will prompt
the user for the pin number or
number as required.

To view, change or delete a short cut

-

–

▼

▲

OK

RED

-

–

–

–

–

• Press the MENU button.

• Use the

UP or DOWN option to

highlight SHORT CUT.

• Press

• Use the

OK.

UP or DOWN option to

highlight the short cut you want.

• Press the

MORE OPTIONS button.

From here you can view, edit or delete
a Short Cut.

32

Viewing.

OK

RED

➜

▲

▼

• Use the

UP or DOWN option to

highlight DISPLAY ENTRY.

• Press

OK. The short cut name and

content is displayed.

• Use the

CLEAR CHARACTER button

to return to the menu.

Editing.

➜

-

–

▲

▼

• Use the

OK

RED

<

UP or DOWN option to

-

–

–

–

–

highlight EDIT ENTRY.

• Press

OK. The short cut name and

content is displayed with the cursor
positioned at the end of the line.

• Use the
move the cursor; the

CHARACTER option to delete the

LEFT and RIGHT options to

CLEAR

character to the left of the cursor; the
keypad to insert a character or number;
and the

MORE OPTIONS option to go

to another menu to allow a function to
be inserted.

• Press the

MORE OPTIONS button.

Either

• Save the changes by using the

DOWN option to highlight SAVE ENTRY.

• Press

OK

UP or

Or

• Cancel by using the

UP or DOWN

option to highlight CANCEL

• Press

OK.

Then

• Press the

END CALL button to retur n

to standby.

33

Deleting.

▲

OK

▼

• Use the

RED

UP or DOWN option to

highlight DELETE ENTRY.

• Press

• Press the

OK.

END CALL button to retur n

to standby.

To delete all short cuts

-

–

YES NO

▼

▲

OK

RED

-

–

–

–

–

• Press the MENU button.

• Use the

UP or DOWN option to

highlight any SHORT CUT.

• Press

• Use the

OK.

UP or DOWN option to

highlight any short cut name.

• Press

• Use the

ACTIVATE.

UP or DOWN option to

highlight DELETE MEMORY.

• Press

OK. Display prompts you to

enter the handset PIN number.

• Enter the handset PIN.

• Press

OK. Display shows DELETE ALL

ENTRIES?

Either

• Press

YES to delete all entries.

Or

• Press

NO to retur n to the list

of short cut names.

Then

• Press the
to standby or press

END CALL button to retur n

MORE OPTIONS

to create new shor tcuts.

34

To check how much memory is
available

This gives you all available memor y.

-

–

▼

• Press the

• Use the

▲

MENU button.

UP or DOWN option to

OK

RED

-

–

–

–

–

highlight SHORT CUT.

• Press

• Use the

OK.

UP or DOWN option to

highlight any short cut name.

• Press

• Use the

ACTIVATE.

UP or DOWN option to

highlight AVAILABLE MEMORY.

• Press

OK. The amount of memor y

available is displayed for a few seconds.

• Press the

END CALL button to retur n

to standby.

Copy entry and copy shortcut is only
currently supported by the Diverse ISDN
product, refer to the ISDN User Guide.

35

Changing
the settings of your
Diverse 2000
Pocket Phone

To adjust the handset volume

You can set the handset volume to three
differ ent levels – low, medium and high.
(Default setting low.)

OK

▼

RED

• Press the

• Press the

SETTINGS

• Press the

• Press the

HANDSET VOLUME

• Press the

• Press the

the volume required.

• Press the

To adjust the handset ringer
volume and tone

You can set the volume of the ringer
to 6 levels, and the tone to differ ent
10 levels.

• Press the

• Press the

SETTINGS

• Press the

• Press the

highlight RINGER OPTIONS

• Press the

• Press the

highlight RINGER VOLUME or
RINGER TONE

MENU button.
DOWN button to highlight

OK button.
DOWN button to highlight

OK button.
LEFT/RIGHT buttons to set

OK button to confirm.

OK

▼

RED

MENU button.
DOWN button to highlight

OK button.
DOWN button to

OK button.
DOWN button to

<

<

>

>

36

• Press the LEFT/RIGHT buttons to set

the volume or tone required.
The ringer or tone is played for you.

• Press the

OK button to confirm.

Handset settings

The handset setting menu allows the
following settings to be changed.

Beeps You can switch advisory and
warning beeps on or off. Switching
them off will save battery energy but
may deprive you of information you
may need while using your
phone.

•

Button beep Each time you press

a button, the action is confirmed by a
beep. Default setting is ON.

•

Battery warning beep Tells you

when the batter y needs charging.
Default setting is ON.

•

Range warning Tells you when

the handset is too far from the base
station. Default setting is OFF.

•

In-range beep Tells you the

handset has just logged on to a base
station. The handset will only log on
to a base station if it is within range
and is registered with it. Default
setting is OFF.

•

Confirmation beep Confirms that

you have followed procedures
correctly. Default setting is ON.

•

Error beep Lets you know that you

have made a mistake during a
procedure. Default setting is ON.

Auto Backlight The screen and
the buttons light up whenever a button
is pressed. This can be switched on
or off.

37

Auto Talk When on, the handset

I

N

automatically answers an incoming call
when it is lifted off the base station or
charger. This can be switched off so
that you have to press the

PHONE

button to answer a call.
Change PIN Lets you change the

handset PIN number used to access a
range of features. See page 41.

Language A range of seven languages
including English is available for the
display on the handset.

Baby Alarm level This sets the
threshold level for the sound picked up
by the handset at which it will initiate
a call. It is only effective when the baby
alarm function has been switched on.

Initialisation This retur ns a handset
to all its default settings.

To switch the beeps on and off

OFF

ON

▼

OK

RED

RED

RED

• Press the MENU button.

• Press the

DOWN button to highlight

SETTINGS

• Press the

• Press the

HANDSET SETTINGS

OK button.
DOWN button to highlight

• Press the OK button.

• Press the

BEEPS

DOWN button to highlight

• Press the OK button.

• Press the

DOWN button to highlight

the beep you want to switch on or off.

• Press the

• Press the

OK button.
ON or OFF button to

change the setting.

• Press the

OK button to confirm.

38

To switch Auto Backlight or Auto Talk

I

N

on and off

OFF

ON

▼

OK

RED

RED

RED

• Press the MENU button.

• Press the

DOWN button to highlight

SETTINGS

• Press the

• Press the

OK button.
DOWN button to highlight

HANDSET SETTINGS

• Press the

• Press the

OK button.
DOWN button to highlight

AUTO BACKLIGHT or AUTO TALK

• Press the

• Press the

OK button.
ON or OFF button to

change the setting.

• Press the

To reset your Pocket Phone to its
default settings

OK button to confirm.

OK

▼

RED

• Press the MENU button.

• Press the

DOWN button to highlight

SETTINGS

• Press the

• Press the

OK button
DOWN button to highlight

HANDSET SETTINGS

• Press the

• Press the

OK button.
DOWN button to highlight

INITIALISATION

• Press the

OK button.

• Enter the handset PIN number

(Default = 0000).

• Press the

OK button.

This will not affect the Dir ectory,
handset PIN or registration.

39

The handset will have the following
settings after initialisation:

Ringer volume 6
Ringer tone 1
Handset volume 1
Range warning OFF
In-range beep OFF
Button beep ON
battery warning beep ON
confirm beep ON
error beep ON
Auto talk ON
auto backlight ON
Baby alarm volume 2
Last number redial list (deleted)

40

Additional features

To change the handset PIN
(Personal Identification Number)

A PIN on your handset protects
information, such as numbers stored in
the memor y, from unauthorised access.

If you change your Pocket Phone PIN,
keep a note of it in the box provided at
the front of this book

OK

▼

RED

<

• Press the

• Press the

SETTINGS

• Press the

• Press the

HANDSET SETTINGS

• Press the

• Press the

CHANGE PIN

• Press the

• Enter the current PIN number

(default = 0000).

• Press the

• Enter the new PIN.

• Press the

• Repeat the new PIN.

• Press the

MENU button.
DOWN button to highlight

OK button.
DOWN button to display

OK button.
DOWN button to display

OK button.

OK button.
OK button.
OK button to confirm.

>

➜

You can correct any mistakes when
entering the PIN by using the

LEFT/RIGHT and CLEAR CHARACTER

buttons.

Try not to forget your PIN number
because expert technical help will be
needed to release the phone. If you do
forget your PIN, contact the Diverse
Helpline on 0345 90 80 70.

41

Using the Baby Alarm

The baby alarm function is noise
activated. With the baby alarm function
is switched on, an internal call is
automatically sent to another handset
once the noise has reached a cer tain
level. When the call is answered,
the sound is transmitted.

To set the baby alarm volume

You can set the volume level that
triggers the alarm call. There are three
settings. We recommend that you
test the level that best suits your needs.
Level 1 is the most sensitive setting.
The default setting is level 2.

WARNING

The Baby Alarm function on your

Diverse Pocket Phone is activated

only by noises over a certain volume.

As it does not provide continuous

monitoring it should therefore only

be used as a back-up to your

existing baby monitoring system.

OK

▼

RED

<

• Press the

• Press the

MENU button.
DOWN button to

highlight SETTINGS

• Press the

• Press the

OK button.
DOWN button to highlight

HANDSET SETTINGS

• Press the

• Press the

OK button.
DOWN button to highlight

BABY ALARM VOLUME

• Press the

LEFT/RIGHT buttons to

select the volume level.(1 = most
sensitive. 3 = least sensitive).

• Press the

CANCEL button to quit without

OK button to confirm or the

changing the setting.

42

>

To switch the baby alarm on

N

I

N

I

-

–

-

–

▼

OK

RED

–

–

–

• Press the MENU button.

• Press the

DOWN button to highlight

BABY ALARM

• Press the

OK button.

• Enter the internal number of the

handset you want to ring.

• Press the

• Press the

MORE OPTIONS button.
DOWN button to highlight

STORE

• Press the

OK button. Display shows

BABY ALARM ACTIVE and the number of
the extension that will be called if the
volume exceeds the stored setting.

• Press the

To switch the baby alarm off

OK button again.

The handset may be in idle state or may
be activated and in a call with a handset.

If in idle state:

OFF

RED

• Press the

OFF button.

If in a call (handset active):

OFF

RED

• Press the

• Press the

END CALL button.
OFF button.

When the Baby Alarm is switched on,
the handset will not ring.
Incoming calls are displayed on the
handset’s screen.

Place the phone 1-2 metres away
from the baby. Make sure they cannot
get hold of the handset.

All warning beeps should be switched
off before using the Baby Alarm, see
page 37)

43

To change the language of the display

You can have the display in English,
French, German, Italian, Spanish,
Portuguese or Dutch. The default
setting is English.

▲

▼

• Press the

• Press the

OK

RED

MENU button.
DOWN button to highlight

SETTINGS

• Press the

• Press the

OK button.
DOWN button to display

HANDSET SETTINGS

• Press the

• Press the

OK button.
DOWN button to display

LANGUAGE

• Press the

• Press the

OK button.
UP or DOWN button to

highlight the language you require.

• Press the

If you accidentally set the wrong
language

OK button to confirm.

• Press the MENU button until you

exit the menu completely.

• Press the

• Press the

MENU button again.
UP and DOWN arrows until

one of these words are highlighted:
– Einstellingen
– Reglages
– Impostazion
– Ajuste
– Instellingen
– Programgôes

• Press

• Press the

OK.

UP and DOWN arrows until

one of these words are highlighted:
– Lakale Einst
– Reglages Combiné
– Impostaz. Telef
– Ajuste Local

44

– Program. local
– Lokale. Instell.

• Press

• Press the

OK.

UP and DOWN arrows until

one of the following words appear
highlighted.
– Sprache
– Langue
– Lingua
– Idioma
– Taal

• Press

• Press the

OK.

UP and DOWN arrows until

one of the following words appear
highlighted.
– Inglês
– Engels
– Inglés
– Inglese
– Anglais
– Englisch

• Press

OK. The display should now be

back in English.

Operating with more than one
base station

Your Pocket Phone can be used with up
to 6 base stations. Each base station
should have its own number, from 1-6
or a unique name.

If you are registering a handset with
more than one base station, we
recommend that you:

1. Ensure that each base station has

been assigned a different number
or name.

2. Ensure that each handset,

if possible, is given the same
extension number at each base.

45

To register your handset with more
than one base station

You can also follow these steps if
you want to register a handset to only
one base station but do not want it to
appear on the display as BASE 1.

...either at a Diverse 1010, 1015, 2010
or 2015 base station.

Press and hold down the green button
at the base station until you hear the
beeps (after about 10 seconds)

...or at a Diverse 2-line or Diverse ISDN
base station

Press the green LED button. The LED
flashes during the registration process.

...then, at the handset

OK

▼

RED

• Press the

• Press the

MENU button.
DOWN button to highlight

SETTINGS

• Press the

• Press the

OK button.
DOWN button to highlight

REGISTER

• Press the

• Press the

OK button.
DOWN button to select the

base station you want to register with
(BASE1 to BASE 6).

• Press the

OK button.

• Enter the base station code

(default = 0000)

• Press the

OK button.

There is a shor t wait until the
available base station numbers
are displayed.

• Enter one of the free internal
extension numbers displayed on your
screen.

• Press the

OK button to confirm.

46

To set the Pocket Phone to select the
strongest base station signal

Once you have registered your
Pocket Phone to additional base
stations, you can also set it to log on to
the strongest base station signal
automatically.

OK

▼

RED

• Press the

• Press the

MENU button.
DOWN button to highlight

SELECT BASE

• Press the

• Press the

OK button.
DOWN button to highlight

BEST BASE

• Press the

To set the Pocket Phone to search for
a specific base signal

OK button.

If you are using your handset in an
area where the base signals overlap,
we recommend that you specify one
base station as the priority signal that
your handset should search for.

If you give it a Priority Select setting,
your handset will search for a specified
base station for 30 seconds before
looking for any other base station it has
been registered with.

Alternatively, you can set it to log on to
only one specific base station - this is
Fixed Selection.

▼

• Press the

• Press the

OK

RED

MENU button.
DOWN button to highlight

–

–

–

-

–

-

–

SELECT BASE

• Press the

• Press the

OK button.
DOWN button to highlight

the base station you want.

47

• Press the MORE OPTIONS button.

• Press the

DOWN button to highlight

PRIORITY SELECT or FIXED SELECTION

• Press the

To change the base station name

OK button.

You can rename the preset base station
names which appear on your screen.
This lets your display permanently
show a more meaningful name for your
base station, for example, KITCHEN,

STUDY, OFFICE.

▼

• Press the

• Press the

-

OK

RED

MENU button.
DOWN button to highlight

➜

–

-

–

–

–

–

SETTINGS

• Press the

• Press the

OK button.
DOWN button to highlight

BASE SETTINGS

• Press the

• Press the

OK button.
DOWN button to select the

base station required

• Press the

• Press the

MORE OPTIONS button.
DOWN button to highlight

CHANGE BASE NAME

• Press the

CLEAR CHARACTER button

until the old name has gone.

• Enter the new name.

• Press the

• Press the

MORE OPTIONS button.
DOWN button to highlight

SAVE ENTRY if you do not want to save
the changes highlight CANCEL.

• Press the

OK button to confirm.

48

Maintenance

General

Simply clean the Pocket Phone and
base station with a damp cloth or an
antistatic wipe. Never use a dr y cloth
as this may cause a static shock.

Service

Within the warranty period

If you experience a problem with your
Diverse 2000 Pocket Phone you should
contact the Diverse Helpline on
0345 90 80 70. Calls are charged at
local call rates. If the problem is not
remedied, you will be advised to contact
your original point of purchase.

Some suppliers offer extended
warranty schemes for cover outside the
initial 12-month period. Please ask them
for details.

Outside the warranty period

If your Diverse 2000 Pocket Phone
needs repair after the warranty period
has ended, it must be repaired so as to
remain compliant with the approval
requirements for connection to the
telephone network.

We recommend that you call the
Diverse Helpline on 0345 90 80 70,
and you will be advised of our
recommended repair agents.

If you have to return your
Diverse 2000 Pocket Phone pack it
securely, preferably in the original
packaging including all parts of the
product, i.e. the batter y, power adaptor
etc. We can not take responsibility for
goods damaged in transit.

49

Help

Emergency Calls

The emergency services can be
contacted in the UK by dialling

112 which is valid in any country

that is a member of the European
community.

If your Diverse base station is
connected to a switchboard, you may
have to dial an access number before

999 or 112 to contact the emergency

services. Some switchboards cannot
dial out during a power failure.

Battery performance

Batteries become warm during
charging. This is normal and not
dangerous. As charging is controlled
electronically by the Diverse 2000
Pocket Phone, this means you can
replace the handset back on the base
station or charger at any time without
overcharging.

Under ideal conditions, the handset
battery should give approximately
9 hours talktime or 90 hours standby
on a single charge.

999 or

Please note that the lifespan of
rechargeable batteries depends on how
heavily they are used. However, over
time, their capacity to recharge will
begin to diminish and they will
eventually need replacing.

50

Fully charged battery does not
indicate full power when put into a
handset.

When you replace the handset batter y
with one that has been fully charged,
the batter y indicator will not show full
until the next charge cycle has been
completed. Charge the handset until
the batter y registers full again. Fr om
then on the display will be correct.

Replacing handset battery

After a time, you may find that the
handset batter y is running out of
charge more quickly. This is a standard
sign of wear and the batter y will need
replacing.

Use only batteries labelled C39153-Z7-C3
(Item Code: 871459) in the handset. Any
other types may cause irreparable damage.

Do not immerse battery packs in water
or throw them into fire, or dispose of
them with ordinary domestic refuse.

To charge the battery, use only the
plug-in power supply station provided.

If you have any difficulty in obtaining
replacement batter y packs, call the
Diverse Helpline on 0345 908070
or your local BT Shop.

BT accepts no responsibility for
damage caused to your Diverse 2000
Pocket Phone by the use of batteries not
originally supplied by BT.

51

If you have a problem, the following
simple solutions may provide the
answer.

No display appears

Is the handset switched on?
The batter y may be flat or dead.
Recharge or replace the battery.

No dial tone

Is the telephone line cord plugged into
the phone socket and the base station?

If other handsets are registered on the
base, the outside line(s) may already be
in use. Wait until a line becomes free
and tr y again.

‘Search Station’ or the base station
name is flashing on the display or you
cannot link up with the base station.

Is the handset registered with the base
station? To register the handset, see
page 12.

Is the mains power cable connected at
the base and switched on at the wall
socket?

Is the handset within range of a base
station to which it is registered?

Please note: If you go out of range of
a base station for a long time while your
handset is switched ON, it may take
more than 20 minutes to ‘find’ the base
station again when you come back
within range. However, by simply
switching the handset OFF for a
moment, and then ON again, it will find
the base station within a few seconds.

52

The base station or handset does
not ring

The ringer volume may be set too low
or, at the base station, switched off.
To adjust the ringer volume at the base
station, see the user guide for that base
station.

Handset beeps

Are the handset batteries low? You will
hear a beep periodically.

If a base station name is flashing, you
will hear four short beeps when you
press the

PHONE button. Check you

are still in range of the base station.

Buzzing noise on my radio, TV,
answering machine or computer

Diverse is too close, causing
interfer ence. Move it at least 1
metre away.

The radio signals from the handset to base
station can cause unpleasant
interference for people with hearing aids.

If you are still experiencing difficulty,
please call the Diverse Helpline on

0345 908070.

53

Technical
information

Environment

Your Diverse 2000 Pocket Phone
should be kept free of dust, moisture,
high temperature, vibration and should
not be exposed to direct sunlight.
Do not stand it on carpets or other
surfaces which generate fibr es or place
it in locations which prevent the free
flow of air over its surfaces.

Range

The maximum range for the Diverse
2000 is up to 300m outdoors and up to
50m indoors. These figures are based
on an ideal environment and will var y
depending on your particular site. BT
accepts no responsibility for the actual
range achieved in a less perfect
environment.

Warning

The apparatus is only designed
to be operated in a normal of fice or
domestic environment where the
relative humidity does not exceed 75%.
It should not be used in bathrooms or
near water.

54

Connecting to switchboards

The Diverse 2000 Pocket Phone is only
approved for use with a base which is
compatible with switchboards, including
those which do not provide secondary
proceed indication. If you would like a
list of suitable switchboards, contact BT
on 0800 800 154. If you do have a
compatible switchboard, it cannot be
guaranteed that the telephone will
operate correctly under all possible
conditions of connection. If you have
any dif ficulties, contact BT as above or
the Diverse Helpdesk 0345 90 80 70.

Generally Diverse systems can be
connected to any switchboard where a
simple modern telephone can be used
to make and receive calls. The Diverse
system is suitable for connection to
switchboards which retur n secondary
proceed indication.

55

Index

At a glance 1, 2
Additional features 41
Base selection 47
Base signal 47
Base station name 48

Batteries

approved type
charging 8
installing 7
low warning 10
perfor mance 9

Belt clip 7
Building up a phone system 4

Call barring 25

lock on 25
lock off 26

Copy names and numbers

to other handsets
memor y availability 23

Directory 17

additional functions 21
change 19
delete 20
delete all names and numbers 21
dial 19
name and number 17
view 20

Display symbols 12
Emergency numbers 50

Handset settings 36

auto talk 38
baby alarm 38, 42
backlight 39
beeps on/off 38
default settings 39
range 10
ringer tone 36
ringer volume 36
resetting 39
settings 37
volume 36

56

7

22

Help 50
Internal calls 15
Language 44
Low warning 10
Maintenance 49
Making and receiving calls 14
Menu 12
On/Off 11
Pause 21
Perfor mance 9
PIN

(Personal Identification Number)

41

Range 10, 54
Redial 15

Redial memor y 24

copy 24
delete a redial number 24

Registering with a base station

1010, 1015, 2010, 2015, 2-Line
and ISDN

13

Registering with more than one

base station 1010, 1015, 2010,
2015, 2-Line and ISDN

46

Returning your handset 49
Setting up 7
Service 49

Shortcuts 26

create 28
delete 34
function table 30
store 27
view 32

Switchboards 55
Technical information 54
Transfer ring calls 16
Volume 36
Warning 5
Warranty 49

57

Notes

58

CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC (Low
Voltage Directive)

Offices in Europe, North America,
Japan and Asia Pacific.

The services described in this publication ar e not
always available and may change from time to time.
We provide services and equipment under a
standard contract.
Nothing in this publication forms any part of any
contract.

© British Telecommunications plc 1998.
Registered Office: 81 Newgate Street,
London EC1A 7AJ.
Registered in England No. 1800000.
Printed in Germany.
Diverse 2000 Pocket Phone Issue 1 (8/98) 3.
Designed by The Art & Design Partnership Limited.
Siemans No: A30852-X1101-B557-1-7619