BT DIVERSE 1015, DIVERSE 1010 User Manual

Diverse handset
for use with
Diverse 1010/1015
base units

featuring DECT
Digital Enhanced Cordless
Telecommunications

User guide

2

Carrying clip

Speed dial

Enables quick
dialling of numbers stored
in the memor y.

Intercom

Enables internal
communication and call
transfer between handsets.

Power

Lets you switch the
handset on/of f and select
the operating mode.

Display

Displays the
status of your
handset.

Phone

Used to make and
answer calls.

Keypad

1

2

3

4

5

6

7

89

0

✱

ABC

DEF

GHI

JKL MNO

PQRS TUV WXYZ

STO MEM LNR

RCL

INT PWR

Store

Lets you store numbers
in the memor y and access
other phone functions.

Last number redial

Can redial the last three
numbers you called and
lets you access other
phone functions.

Recall

For use with
switchboards and
BT Select Ser vices.

At a glance

1

In this guide

At a glance 1

Introducing the
Diverse handset 4

Setting up 6

Registering a new Diverse
handset with the base unit 12

Using the
Diverse handset 15

Using the Diverse
handset with a PBX 26

Operating with
additional base units 30

Maintenance 36

Help 38

Technical information 42

Index 45

3

Hints and tips boxes

In this user guide, we've included helpful tips
and useful notes. They are shown in a grey box.

Introducing the
Diverse handset

Your Diverse handset is designed
for ease of use and made to the
high standards set by BT

We thank you for making the right choice
and expect that your Diverse handset will
give you many years of quality ser vice.

Please read the instr uctions carefully
before use and keep this user guide for
future reference. The guide covers the
basic features of the Diverse handset.
For comprehensive instr uctions, see your
main Diverse 1010 or 1015 user guide.

DECT

By purchasing your Diverse handset, you
now own a product which combines the
advantages of cordless operation with the
perfor mance of a high quality telephone.
It complies with the Digital Enhanced
Cordless Telecommunications (DECT)
standard and offers unparalleled quality
and features.

4

Setting up Follow these

steps to get your Diverse handset
ready for use

Warning
1 Use only approved nickel-cadmium (NiCad)

rechargeable batteries. Never use other
batteries or conventional alkaline batteries.
Using such batteries could lead to a short
circuit or destroy the battery casing.
Recommended batteries should have a power
rating of 600m Ah 1.2V. Batteries available
from the Diverse helpline 0345 908070.

2 Do not try to use any power supply except

the one provided, other wise you may
permanently damage your Diverse. It will also
result in non-compliance with EN41003:1993,
and will invalidate the approval given to this
apparatus.

3 There is a slight chance that your phone

could be damaged by an electrical storm.
We r ecommend that you unplug your Diverse
from the mains power and telephone line
socket during storms.

4 If you wear a hearing aid, please note that

the Diverse works by sending radio signals
between the base unit and handset. These
signals can interfere with hearing aids,
causing a humming noise.

5 Diverse handset can interfere with other

electrical equipment e.g. answering machines,
TV and radio sets, clock radio/alarms and
computers if placed too close. It is
recommended to place your Diverse handset
at least one metre away from such appliances
to avoid any risk of interference.

6 It is possible that the Diverse handset may

be affected by being near bodies of water
(e.g. ponds, lakes, the sea).

6

3 Charging the handset batteries
for at least 16 hours

Before you use the handset, place it on
the base unit or charging unit (available
separately). The handset can be charged
face up or down. Make sure that the
contacts on the bottom end of the handset
are touching both charging contacts.

When the handset batteries are charging,
the green CHARGING light comes on.

Normal battery charging time.

After charging your Diverse for the first
time, normal charging time for the handset
batteries is about 4-5 hours. Batteries warm
up when being charged; this is normal and
not dangerous.

Under ideal conditions, the handset batteries
should give about 6.5 hours talktime or
60 hours standby on a single charge. However,
new NiCad batteries do not reach their full
capacity until they have been in normal use
for several days.

Battery low warning

flashes and handset beeps to warn
you that the batteries are within 5-10 minutes
of being completely f lat.

8

Setting the TONE or PULSE
mode

Your Diverse handset is pr eset to TONE
dialling – where you hear a tone beep each
time you dial a number. Tone dialling is
suitable for all modern digital exchanges. If
you cannot make a call with TONE dialling,
you may need to switch to PULSE dialling.

To set PULSE dialling

• Press the STO button then the # button.

• Press the 1 button.

• Enter the current system code.

(Factor y setting 0000.)

• Press the LNR button.

• Press the buttons 0, 3, 3.

• Press the STO button to set pulse

dialling.

To re-set to TONE dialling

• Press the STO button then the # button.

• Press the 1 button.

• Enter the current system code.

(Factor y setting 0000.)

• Press the LNR button.

• Press the buttons 0, 3, 7.

• Press the STO button to set tone dialling.

STO

LNR

LNR

STO

10

12

Registering a
new Diverse
handset with the
base unit

Up to six handsets can be registered
and operated from the Diverse handset
base unit. The system allows you to
make internal intercom calls between
two handsets while a third is making an
external call.

Each additional handset you purchase
must be registered at the base unit.

To register a handset

The handset must be switched OFF.

At the base unit:

• Press and hold down the green paging
button until you hear the tone (after
about 10 seconds).

You now have up to 1 minute to register the
handset, during which the beeps will continue.

To remove a handset registered at the
base unit

•

Press the STO button.

• Press the # button.

• Press the 7 then 2.

• Enter the system code.

(Factor y setting 0000.)

• Display shows all handsets register ed

at the base.

• Enter the number of the handset to be

removed. It disappears from the display.
If you enter the wrong number, press it
again to reinstate it.

• Press the STO button to confirm.

7

PQRS

2

ABC

STO

14

If you are experiencing problems, please call
the Diverse Helpline on 0345 908070.

PROTECTED

This setting stops you accidentally
operating the handset’s keypad when
carrying it around. You can still receive
incoming calls but you cannot make
outgoing calls.

• To switch to PROTECTED when the

handset is ON, press and release the

PWR button quickly.

If the handset is beyond radio distance of the
base unit, the symbol flashes. You cannot
make or receive calls until the handset is
brought back within range. The symbol
also flashes for a while after power up until
the handset automatically registers to the base.

16

To end a call

•

Press the PHONE button

or

•

Place the handset back on the base unit.

To receive an external call

•

When the phone rings the display
flashes: EXT. Press the PHONE
button on the handset and speak.

or

•

If the handset is on the base unit or
charging unit, simply lift it up and
speak. You do not need to pr ess the

PHONE button.

At the end of the call, either press the

PHONE button or replace the handset on

the base unit.

To redial the last number

•

Press the PHONE button.

• Press the LNR button. The last number

you called will be redialled automatically.

LNR

18

To receive an internal call

When the phone rings the display flashes

INT and the number of the handset

calling you (1-6).

• Either press the PHONE button or lift

the handset from the base unit or
charging unit to answer the call.

To make an internal call to all handsets

•

You can call all handsets r egistered to
the base unit.

• Press the INT button. Display shows

your handset number.

• Press the ✱ button. Display shows all

handsets registered. All these handsets
will ring. The first handset to answer
will take the call.

• To end the call, press the PHONE

button or replace the handset on the
base.

INT

✱

If the handset is not within radio distance of
the base unit, the symbol flashes. You
cannot make or receive calls until the handset
is brought back within range.

20

To put an outside call on hold and
speak to another internal handset

•

Press the INT button. You hear the
internal dial tone and your outside
caller is put on hold.

• Press the handset number you want,

1-6. When the handset answers, you

can talk without your outside caller
hearing.

• Press the RCL button to end the

internal call and speak to your outside
caller.

INT

RCL

Please note: If you go out of range of a
base unit for a long time while your handset
is switched ON, it may take more than
20 minutes to ‘find’ the base station again
when you come back within range. However,
by simply switching the handset OFF for a
moment, then ON again, it will find the base
station within a few seconds.

22

24

To speed dial a number stored on the
memory

• Press the PHONE button. You will hear

the dial tone. Display shows EXT.

• Press and release the MEM button

twice, the number in memor y one will
be displayed.

• Continue to press and release the MEM

button to scroll through the memories.

• Press the memory location number on

the keypad and the number is dialled
automatically.

Or, to save scrolling through stored numbers:

• Press the MEM number followed by

the memor y location number. Display
shows the number, which is dialled
automatically.

MEM

Speed dial numbers are not included in the
last number redial function.

Using the Diverse
handset with a
PBX

Your Diverse handset can be connected
to all compatible PBXs. For a list of suitable
switchboards, phone the Diverse Helpline
on 0345 908070.

Entering access codes

When you use your telephone on a PBX
you may need to program a delay for
switching calls through to external lines.
By storing an exchange access code, for
example ‘9’, you can set this delay to be
inser ted automatically, before dialling the
rest of the number being called.

26

Setting the access pause

You can insert a pause or change the
length of a pause to suit dif ferent access
codes.

The handset must be switched ON

• Press the STO button.

• Press #.

• Press the 1 button

• Enter the system code. (Factor y setting

is 0000.) Each digit you enter erases
one dash on the display.

• Press the

LNR

button.

• Enter one of the three digit codes above
to set the length of pause you want.

• Press the

STO

button to confirm.

Code PAUSE
0 2 4 1 second

0 2 5 2 second
0 2 0 3 second
0 2 1 6 second
2 5 3 To clear all

access codes

28

STO

1

LNR

Operating with
additional base
units

When planning to use a handset at more
than one base unit, it is recommended
that you:

• Assign a number to each base station,
from 1 to 4.

• Number each handset (1 to 6)
registered at each base station.

• Register the handsets at base unit 2
(and 3 and 4 if used) in the same order
as used for base unit 1.

• Activate the display of the base unit
numbers on each handset.

If however you move out of range of the
displayed base unit, and within range of
another base unit during a call you will lose
your current call.

30

Handsets can only be used with the base units
displayed on screen.

If you move out of range of the displayed base
unit, and within range of another base unit,
your radio link will be automatically set up.
(Provided your handset has been registered
with the new base unit.)

32

At the handset:

• Press and hold down the button number

2, 3 or 4 to specify the base unit

number.

• At the same time, hold down the PWR
button until the display shows.

• Enter the handset system code.
(Factor y setting is 0000.)

• Press the # button, the tone stops and
the display shows all available handset
numbers.

• Enter the single digit internal number –
from 2 to 6 – for the additional handset.

• It is now registered.

If the maximum number of handsets are
already registered with the base, three dashes
will appear in the display after you enter the
system code.

PWR

2

23456

34

To set your handset for automatic base
selection

If you are moving around, and likely to lose
contact with your base unit, your handset
can be automatically switch to the first
available base unit. If this is set and you are
in the area where the signals of two base
units are overlapping, your handset will
select the strongest signal.

The handset must be switched ON

• Press the STO button.

• Press the INT button. Display shows the

numbers of the base stations at which
the handset is registered.

• Press the 0 button to set automatic
selection.

• Press the STO button to confirm.
The handset will now select the base
unit offering the strongest signal.
Display will show the base unit selected
(unless de-activated. See page 33 to
set/clear the display of the base unit
number on a handset).

STO

INT

You can change automatic registration at a
base unit to manual registration. So if you are
in an area where the range of two base units
overlap, you can specify which base unit (and
which outgoing line) you prefer to use.

Maintenance

Simply clean the handset with a damp
cloth or an antistatic wipe. Never use a
dr y cloth as this may cause a static shock.

Service

Within the guarantee period

If you experience a problem with your
Diverse handset you should contact the
Diverse Helpline on 0345 908070. Calls are
charged at local call rates. If the problem
is not remedied, you will be advised to
contact your original point of purchase.

Some suppliers of fer extended war ranty
schemes for cover outside the initial 12­month period. Please ask them for details.

Outside the guarantee period

If your Diverse handset needs repair after
the warranty period has ended, the repair
must meet the approval requirements for
connection to the telephone network.
We recommend that you call the Diverse
Helpline on 0345 908070, for a list of our
recommended repair agents.

36

38

Help

Replacing handset batteries

After a time, you may find that the handset
batteries are r unning out of charge more
quickly. This is a standard sign of wear and
the batteries will need replacing.

Emergency Calls

The emergency services can be contacted in
the UK by dialling 999, or 112 which is valid
in any country that is a member of the
European Community.

If your Diverse base unit is connected to a
PBX, you may have to dial an access number
before 999 to contact the emergency services.
Some switchboards cannot dial out during a
power failure.

Use only AA size Nickel Cadmium
rechargeable batteries in the handset. Any
other types may cause irreparable damage.

Do not immerse batteries in water or throw
them into fire, or dispose of them with ordinary
domestic refuse. To charge the batteries, only
use the plug-in power supply unit provided.

If you press the PHONE button whilst is
flashing, you will hear four shor t beeps
from the handset.

Can’t get through, even though a
dialling tone can be heard

You may be set to the wr ong signalling
method. To change between TONE and
PULSE dialling. See Setting Up, page 10.

If you have any dif ficulty getting
replacement batteries, call the Diverse1010
Helpline on 0345 908070.

Handset beeps

Are the handset batteries low? You will
hear a beep ever y 30 seconds.

Please note: If you go out of range of a base
unit for a long time while your handset is
switched ON, it may take more than 20
minutes to ‘find’ the base station again when
you come back within range. However, by
simply switching the handset OFF for a
moment, then ON again, it will find the base
station within a few seconds.

40

42

Technical
information

Environment

Your Diverse handset should be kept fr ee
of dust, moisture, high temperature,
vibration and should not be exposed to
direct sunlight. Do not stand it on carpets
or other surfaces which generate fibr es or
place it in locations which prevent the free
flow of air over its surfaces.

If the power fails

New backup batteries in the base unit will
suppor t call functions for six hours on
standby and one hour of calls. See page 8.

Warning
The apparatus is only designed to be
operated in a normal office or
domestic environment where the
relative humidity does not exceed 75%.
It should not be used in bathrooms or
near water.

Connecting to PBX

Diverse system is only approved for use
with a compatible PBX including those
which do not provide secondary proceed
indication. If you would like a list of
suitable PBXs, contact BT on 154. If you
do have a compatible PBX it cannot be
guaranteed that the telephone will operate
correctly under all possible conditions of
connection. If you have any dif ficulties,
contact BT on 154.

Generally Diverse handset can be
connected to any PBX where a simple
modern telephone can be used to make
and receive calls. Diverse system is
suitable for connection to PBXs which
provide secondary proceed indication.

44

Offices in Europe, North America,
Japan and Asia Pacific.

The Telecommunications services described in this
publication are subject to availability and may be modified
from time to time. Services and equipment ar e provided
subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication
forms any part of any contract.

Touchtone

TM

is a registered trade mark of

British Telecommunications plc in the UK.
© British Telecommunications plc 1996.

Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in Germany. Issue No.1 (3/97).
Designed by The Art & Design Partnership Limited.

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

504090

CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC (Low
Voltage Directive)