Elements – New Style – Edition 4 – 31.08.06 – 7644
User Guide
BT ELEMENTS
Elements – New Style – Edition 4 – 31.08.06 – 7644
Welcome…
to your BT Elements
Digital Cordless Telephone
Digital call quality with a ‘Best in Class’ range of up to 1000
•
metres outdoors and up to 150 metres indoors.
Rugged design and sturdy composition makes your BT
•
Elements phone ideal for outdoor use. With a splash and
dust-proof finish and also featuring a handy torch.
Handsfree operation for greater flexibility when on
•
the phone.
50 Name and number phonebook to store all your contact
•
numbers for easy dialling.
Send and receive text messages*
•
Inductive charging
•
Register up to 5 handsets to the base without the need for
•
additional wiring, giving you a complete phone system on
a single line.
* You must subscribe to your network provider’s Caller Display service for this feature to work
t not withhold your number. A quarterly fee may be payable. Note: some
and you mus
network provider lines may not be compatible with this text messaging service.
Elements – New Style – Edition 4 – 31.08.06 – 7644
This User Guide provides you with all the
information you need to get the most from
your phone.
You must first set up your phone before you
can use it. This doesn’t take long and is easy
to do. Just follow the simple instructions in
‘Getting Started’, on the next few pages.
Need help?
If you have any problems setting up or using your BT Elements,
please contact the Helpline on 0870 605 8047
or email bt.helpdesk@suncorptech.com
Alternatively, you may find the answer in ‘Help’ at the
back of this guide.
IMPORTANT
This equipment is not designed f
the power fails. Alternative arrangements should be made for access to
emergency services.
This product is intended for connection to analogue public switched
telephone networks and private switchboards in the United Kingdom.
or making emergency telephone calls when
Got everything?
BT Elements
•
handset
BT Elements
•
base
BT Elements
•
charger
2 x AAA NiMH
•
550mAh
rechargeable
batteries
1 x Battery
•
compartment
cover
1 x Belt clip
•
Mains power
•
adaptor for base
(item code
028771)
Mains power
•
adaptor for
charger (item
code 030989)
Telephone line
•
cord
Wall mounting
•
bracket
Elements – New Style – Edition 4 – 31.08.06 – 7644
Elements – New Style – Edition 4 – 31.08.06 – 7644
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Getting started
Location
Your BT Elements phone comes with a base which
you will need to place within 2 metres of a mains power
socket and telephone socket so that the cables
will reach.
The charger can then be located wherever you want in your
house, provided it is within reach of a mains power socket.
The handset can be charged using the charger.
Make sure the base is at least 1 metre away from other
electrical appliances to avoid interference.
Your BT Elements phone works by sending radio signals
between the handset and base. The strength of the signal
depends on where you site the base. Putting it as high as
possible ensures the best signal.
Setting up
1. At the handset:
inside the battery compartment and insert the 2 x AAA NiMH
rechargeable batteries supplied observing the polarity
markings (+ and -).
Make sure the battery ribbon is laying flat
Handset range
The BT Elements phone has a range of
up to 1000 metres outdoors when
there is a clear line of sight between
the base and the handset. When there
is no clear line of sight between the
base and the handset, e.g. the base is
indoors and the handset either
indoors or outdoors, the range could
be reduced to 50 metres. Thick stone
walls can severely affect the range.
Signal strength
The icon on your handset indicat
when you are in range. When you
move out of range of the base, the
out of range tone will sound every
minute and the icon will flash on
the handset display. This is repeated
until you move back into range.
Talk/Standby time
In ideal conditions, fully charged
handset batteries should give about
10 hours talk time or 100 hours
standby time on a single charge. The
base must remain plugged in to the
mains and switched on at all times.
Please note that if you are using the
torch feature, the talk/standby times
educed.
will be r
Note that new batteries do not reach
full capacity until they have been in
normal use for several days.
7
es
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
8
Getting started
WARNING
Do not place your BT Elements base
in the bathroom or other humid areas.
Battery low warning
If the symbol flashes in the
display and you hear a warning beep
every minute, you will need to
recharge the handset before you can
use it again.
During charging, the symbol
will scroll in the display.
y performance
Batter
To keep your batteries in the best
condition, leave the handset off the
base for a few hours at a time.
Running the batteries right down at
least once a week will help them last
as long as possible. From a rundown
state the handset may take a minute
or so to power up the display.
The charge capacity of rechargeable
eries will reduce with time as they
batt
wear out, giving the handset less
talk/standby time. Eventually they
will need to be replaced. New
eries are available fr
batt
Elements Helpline on 0870 605
8047.
After charging your handset for the
first time, subsequent char
is about 6–8 hour
on usage. Batteries and handset may
become warm during charging. This
is normal.
om the BT
ging time
s a day dependant
Replace the battery cover: hook the two plastic clips into
place first, then lower and screw the cover into place. Finally,
screw the belt clip on. You can use a coin, e.g. 10p piece if
you don’t have a screwdriver.
2. At the base:
Plug the mains power cord into the socket on the
underside of the base and plug the other end into the mains
power wall socket (the base must be plugged into the mains
at all times). The green Power/In use light comes on and you
will hear a confirmation tone.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Power adaptor
cable
Telephone line cord
(DO NOT connect to the wall socket until the handset is fully charged)
3. At the charger: Plug the charger power cord into the charger
and the mains power wall socket. Place the handset on the
base to charge for at least 24 hours. The red Charging light
comes on. While the handset is charging, the symbol
scrolls in the display, when the handset is fully charged the
display shows the symbol.
4. After 24 hours, plug one end of the telephone line cord into
your BT Elements base and the other end into the telephone
wall socket.
Wall mounting (optional)
If you wish you can wall mount the handset and charger.
1. Drill two holes in the wall for the 2 screws provided using the
wall mounting bracket as a template.
Getting started
9
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
3
50
8
10
Getting started
IMPORTANT
Before you wall mount, please
check that:
• you are not drilling into any hidden
wiring or plumbing
• the mains power adaptor will reach
the plug socket
BT are not responsible for any
damage / injury caused while
attempting to wall mount
your phone.
2. Insert the wall plugs provided into the holes and then insert
the 2 screws, one into each hole. Leave a gap between the
head of the screw and the wall (approx 3mm).
3. Thread the power cable from the charger through the hole in
the bracket and thread the cable into the cable groove on the
underside. Secure the charger onto the bracket by screwing
the 3 screws supplied into the underside of the bracket.
4. Fix the bracket (now with charger attached to it) onto the
screws protruding from the wall, by placing it over the screw
heads then pull it down gently and it should drop down and
secure into place.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Your BT Elements phone is ready for use
Elements – New Style – Edition 4 – 31.08.06 – 7644
Getting to know your phone
Handset and charger
Earpiece / receiver
Backlight comes on when you receive a call or
In talk mode, press to switch secrecy (mute)
previous screen or press and hold
When viewing the Calls lis
delete the displayed entry or press and hold to
In standby mode, use to redial any of the last
When dialling/s
In talk mode
In standby mode, press to make or receive calls.
In standby mode
In talk mode
Use to scroll down through the phonebook,
Switch temporarily from pulse to tone dialling.
Display with orange backlight
when any button is pressed.
Secrecy / Clear / Back
y mode, press to delete digits.
In entr
In menu mode
toring a number, press to enter
, press to increase the handset
Use to scroll up through the phonebook,
In talk mode
, press to end a call, page 16.
Calls / Scroll Down / Volume -
, press to decrease the handset
From standby, press and hold
on/off, page 18
, press to move back to the
return to standby.
t/Redial list
delete all entries.
Redial / Scroll Up / Volume +
20 numbers called, page 19
a pause, page 23
volume, page 17
redial list and Calls list.
, press to open the Calls list,
volume, page 17
redial list and Calls list.
* / Keypad lock
lock the keypad, page 21
to exit and
, press to
Talk
page 38.
.
.
.
.
.
to
.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
11
Torch On / Off (located on back of handset)
Press and hold to switch the torch on, page 21.
Release the button to switch the torch off, page 22
Handsfree
In standby mode, use to switch handsfree
page 18
on and off,
Menu / OK
In standby mode, press to access and scroll through
the menu options, page 14
Press to confirm a displayed option.
Phonebook / Exit
In standby or talk mode, press to open the
Phonebook, page 22
When viewing the R
editing, press to exit and return to standby.
Alphanumeric keypad with orange backlight
Use to enter digits and characters.
Recall / Power On / Off
For use with a switchboard/PBX and BT Calling
Features.
Use to switch the handset power on/off, page 16
Int
In standby or talk mode, use to make
an internal call, page 56
Microphone
Charging Indicator
Illuminates when the handset is charging
in the base.
.
.
.
edial list/Calls list or when
.
.
.
Elements – New Style – Edition 4 – 31.08.06 – 7644
EXT
INT
BT ELEMENTS
EXT
INT
12
Getting to know your phone
Handset display icons – These are the symbols you will see on your handset’s screen
Handset
Displayed when the line is in use.
Ext
Displayed when an external call is
being received or in progress.
Int
Displayed when an internal call is
being received or in progress.
New Calls (Telephone)*
Flashes to indicate new Calls list
entries.
Person/Handset*
When viewing the Calls list,
indicates a call you answered.
*You must subscribe to your network provider’s Caller Display service for this feature to work. A quarterly fee may be payable.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Person*
When viewing the Calls list,
indicates an unanswered call.
Phonebook
Displayed when the phonebook is
in use.
Menu
Displayed when the menu is in
use.
Battery status
Shows handset battery status.
Scrolls when the handset is
charging in the base.
Range
Displayed in standby mode to
indicate handset is in range of the
base. Flashes if you go out of
range or if a handset is not
registered.
Keypad lock
Displayed when the keypad is
locked.
Left arrow or Right arrow
Indicates that the displayed
number/text message is longer
than the screen (12 digits or
e).
mor
Alarm bell
Displayed when the alarm is set.
Envelope
Displayed to indicate new text
messages in the Inbox.
Handsfree speaker
Displayed when in handsfree
mode.
HANDSET 1
Elements – New Style – Edition 4 – 31.08.06 – 7644
Getting to know your phone
Standby display – When in standby, the display shows the handset name, handset number, the time and the range
and battery icons.
Shows the time in hours and minutes.
Time
Range
Handset name
Battery status
Handset number
Base
Power / In use / Calls light / Message Indicator
Illuminates when the power is connected.
Flashes when receiving a call and during a call,
when you have new text messages or Calls list
entries waiting and when the phone is in
registration mode.
Page (Find handset)
Press to page/locate a missing handset,
page 22.
13
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Menu
Menu
14
Getting to know your phone
Exit or go back one level in the menu
Press to go back one level.
Press r
return to standby.
To change between upper or lower
case, press .
epeatedly to exit and
Navigating the menus
Your BT Elements has an easy to use menu system. Each menu
has a list of options, which you can see on the menu map on
the following page.
When the handset is swit
ched on and in standby:
1. Press to open the main menu, then press or
epeatedly to scroll to the menu option you want.
r
2. Press to select a displayed menu option or press to
go back to the previous screen.
Character map
The following table shows you where each letter and
punctuation character can be found. This will be helpful when
storing a name in the phonebook, see page 22.
Button Symbol
. , - ? ! ‘ @ : ; 1
A B C 2 Ä Å Æ
D E F 3 É ∆
G H I 4
J K L 5
M N O 6 Ñ ö Ø Ω
V
Button Symbol
P Q R S 7 π
T U V 8 Ü
W X Y Z 9
SPACE 0 ~ & % Õ 3 £ $ ¥ § ¿ ( ) ¡
= + / \ < > # [ ] -˜| ^ { }
*
U
.
0
I ∑
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Menu map
Phonebook
Add Entry
Modify Entry
Delete Entry
SMS
Inbox
Personal SMS
Write
Delete All
SMS Settings
Msg Alert
Send Service
Rcv Center
Send Center
Terminal No
Setup
Base Volume
Base Melody
Del Handset
Pin Code
Dial Mode
Recall Mode
Default
Handset
Beep
Keytone
Low Battery
Out Of Range
Int Ring Vol
Ext Ring Vol
Int Melody
Ext Melody
Auto Answer
Handset Name
Language
Key Lock ?
Getting to know your phone
Date & Time
Set Date
Set Time
Set Alarm
Register
Select Base
Reg Base
15
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
EXT
16
Using the phone
Switch the handset power on/off
When you make a call, the backlight
on the handset display comes on and
the In Use light on the base flashes.
Press to enter a pause in the
dialling sequence.
You can enter a pre-dial number up to
32 digits long, Only the last 12 digits
will be displayed.
Call timer
Your handset will automatically time
the duration of all external calls. The
handset display shows the call
duration both during and for a few
seconds after your call.
To switch off:
1. Press and holduntil the display goes off.
o switch on:
T
1. Press and holdfor 3 seconds and the display will come
back on.
Make an external call
1. Lift the handset and press . The and symbols are
displayed.
2. When you hear the dialling tone, dial the number you want.
Preparatory dialling
1. Enter the number first. If you make a mistake, press to
delete the last digit.
2. Press to dial.
End a call
1. Press .
Or
Place the handset back on the charger.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
I
NT
EXT
E
XT
Receive a call
When you receive a call, the phone rings, the symbol
flashes, the keypad backlight comes on and the Calls light on
Call
the base flashes.
is displayed and the or
symbol flashes to let you know if it is an external or internal
call.
1. If your handset is on the char
ger and auto-answer is on: pick
up the handset to answer the call.
Or
If your handset is on the charger and auto-answer is off: pick
up the handset and press to answer the call.
Or
If your handset is off the charger, press .
Earpiece volume
During a call you can adjust the volume of the
earpiece/handset receiver. There are 5 volume levels to
choose from.
1. Press to increase or to decrease the volume.
Using the phone
Ringer volume
While the phone is ringing, you can
use or to adjust the
ringer volume.
Caller Display
If you have subscribed to your
network’s Caller Display service, the
caller’s number (or name if stored in
the phonebook) is displayed. See
page 37 for more information.
Auto answer
As long as you have auto answer set
to ON you can just pick the handset
up off the charger to answer a call. If
you have switched it off, you will
need to press . Auto answer ON is
the default setting. See page 28 for
more information on auto-answer.
Range
The symbol on the display
indicates when you are in range of the
base. If the symbol flashes and you
hear a warning beep, you are out of
range and will need to move closer to
the base.
17
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Handsfree
Secrecy
S
ecrecy
18
Using the phone
Secrecy (mute)
During a call, you can mute the microphone and talk to
someone nearby without your caller hearing.
Mute
1. Press .
is displayed while the microphone is muted
and your caller cannot hear you.
2. Press again to resume your conversation with your caller.
Handsfree
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to
your conversation over the loudspeaker.
Make a handsfree call
1. Press then dial the number. The icon is displayed
and you hear your call over the loudspeaker.
2. Press to end the call.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Handsfree
Handsfree
Menu
Switch to handsfree during a call
During a call:
1. Press . The call is transferred to the loudspeaker.
2. Press to end the call.
Redial
The last 10 telephone numbers called are saved to a redial
list. You can then select any of the numbers to redial, delete
or copy to the directory.
Dial a number from the redial list
1. Press . The last number called is displayed.
2. Use or to scroll through the redial list to the
number you want.
3. Press to redial.
Delete a number from the redial list
1. Press . The last number called is displayed.
2. Use or to scroll through the redial list to the
number you want.
Using the phone
During a handsfree call, press
orto change the volume.
To switch handsfree off and return to
the handset at any time, press .
To exit the redial list at any time,
press .
Redial numbers can be up to 32 digits
long. Only the first 12 digits will be
displayed, if ther
digits, the
displayed. Press to view the
remaining digits.
If the number is stored in the
phonebook and a name/number
match is found, the name will be
displayed instead. To toggle between
the name and number, press
e are more than 12
symbol will be
OK.
19
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Menu
Menu
Menu
Menu
Menu
Menu
M
enu
20
Using the phone
3. Press ,
Delete?
is displayed, press to confirm. Or
press to cancel.
4. Press to return to standby.
Delete the entire redial list
1. Press . The last number called is displayed.
2. Press and hol
confirm. Or
Delete All?
pressto cancel.
is displayed, press to
d,
3. Press to exit and return to standby.
Copy a redial list number to the phonebook
1. Press . The last number called is displayed.
2. Use or to scroll and display the number you
want, then press .
3.
Add?
is displayed, press .
Name?
4.
is displayed. Enter a name using the keypad and
press
.
5. The redial number is displayed. If you wish you can edit the
number. When the number is correct, press
.
6. Press or to select a melody and press to
save the entry.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Torch
Torch
7. Press to exit and return to standby.
Keypad lock
You can lock the keypad so that it cannot be used accidentally
while carrying it around.
T
o lock the keypad:
1. Press and hold
for 3 seconds. The display shows the
symbol.
T
o unlock the keypad:
1. Press any key. The display shows
Press *
.
2. Press within 3 seconds to unlock the keypad.
Switch the torch on/off
To help you see in dark or poorly lit environments, you may
find the torch a handy feature.
o switch on:
T
1. Press and hold
can be found on the back of the handset.
to switch the torch light on. The button
Using the phone
You can also lock the keypad using
the handset settings menu, see
page 29.
IMPORTANT
eypad is locked you will NOT
If the k
be able to dial the emergency
numbers 999 and 112.
WARNING
Never look directly at the t
or shine it into the eyes as the light is
very bright. Please keep the torch
away from small children.
orch light,
21
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Menu
Menu
Menu
INT
Torch
22
Using the phone
To switch off:
1. Release to switch the torch light off.
Paging
Paging calls cannot be answered by a
handset.
The paging ring will stop
automatically after 30 seconds if no
button is pr
will return to standby.
Entering names
There is a character map on page 14
to help you when entering names.
Use the keypad letters to enter
names, e.g. to store TOM:
Press once to enter T.
Press three times to enter O.
Press once to enter M.
Writing tips
Press to delete the last character
or digit.
essed and your handset
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
You can alert a handset user that they are wanted or locate a
missing handset.
1. Press on the base. All handsets registered to your BT
Elements base will beep and display the symbol and
.
2. Press again to stop the paging ring. Or
press any
button on the handset.
50 Name and number phonebook
You can store up to 50 names and numbers in the
phonebook. Names can be up to 12 characters long and
numbers up to 24 digits. You can also select from 10 different
ringtones for phonebook entries.
Store a phonebook name and number
1. Press to open the main menu.
Phonebook
2.
Add Entry
3.
is displayed, press.
is displayed, press.
Elements – New Style – Edition 4 – 31.08.06 – 7644
Menu
Menu
Menu
Menu
Menu
M
enuMenu
23
4. Enter a name using the keypad and press .
5. Enter a telephone number using the keypad and
press .
6. Use or to scroll through and hear a sample of
each melody. When you hear the melody you want, press
to confirm.
7. Press r
epeatedly to exit and return to standby.
Dial an entry
1. Press to open the phonebook list.
2. Use or to scroll and find the entry you want or
search alphabetically.
3. Press to dial the displayed number.
Edit a phonebook name or number
1. Press to open the main menu.
Phonebook
2.
3. Press or to select
is displayed, press.
Modify Entry
and press .
4. Use or to scroll and find the entry you want to
edit (or search alphabetically) and press to select.
To enter a space press .
Use , , and for
punctuation characters, see page 14
for full character map.
If the next letter is on the same
button as you have just pressed, wait
for the cursor to move to the right
before trying to enter it.
You MUST enter a name and a
number otherwise the entry will not
be stored.
Entering numbers
Make sure you enter the full
telephone number including the
dialling code if you subscribe to a
Caller Display service and want the
name of your caller displayed instead
of the number.
To enter a pause in a phonebook
number, press and a
displayed. For more information on
pauses, see page 70.
The ringer melody option means that
when you receive a call from a
number stored in your phonebook the
ringtone you choose will be played.
P
will be
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Menu
Menu
Menu
Menu
Menu
Menu
Menu
Menu
Menu
Menu
24
Using the phone
To see the number before dialling,
with the entry name displayed, press
.
If the number has more than 12
digits, press to view the
remaining digits.
To search alphabetically
Press the relevant keypad button, e.g.
for TOM, press then scroll
or through the entries under T.
eturn to standby
To exit press
from the main menu at any time,
press.
If you access the phonebook by
pressing rather than via the menu
and you edit a name / number, the
modification will only be taken into
account for the current call and will
not be stored to the phonebook
permanently.
. To r
5. The name is displayed. Use to delete any incorrect
characters and enter new ones using the keypad and press
to confirm.
6. The number is displayed. Use to delete any incorrect
digits and enter new ones using the keypad and press to
confirm.
7. The current melody is played. Use or to scroll
through and hear a sample of each melody. When you hear
the melody you want, press to confirm.
8. Press r
epeatedly to exit and return to standby.
Delete a phonebook entry
1. Press to open the main menu.
2.
Phonebook
3. Press or to select
is displayed, press.
Delete Entry
and press .
4. Use or to scroll and find the entry you want to
delete (or search alphabetically) and press to select.
5.
Confirm?
6. Press r
is displayed. Press to confirm.
epeatedly to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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Menu
Menu
Menu
Menu
Handset menu
Keypad beeps
Your BT Elements phone has a selection of beeps / warning
tones which can be set to on, to alert you to certain
situations:
ones – where a beeps sounds every time a keypad
Key t
button is pressed (to confirm the button press).
Low batt
batteries are low and need recharging.
Out of r
base and goes out of communication range a warning tone
will sound.
1. Press to open the main menu.
2. Press or until
Beep
3.
4. Use or to display either
or
5. Use or to select
to deactivate the beeps and press.
6. Press r
ery warning tone – a beep alerts you when the
ange tone – when the handset moves too far from the
Handset
is displayed, then press
.
is displayed, press .
Keytone, Low Battery
Out Of Range
and press.
On
to activate the beeps, or
epeatedly to exit and return to standby.
Off
If you switch key tones off, you will
not hear any confirmation tones when
altering settings.
25
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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Menu
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26
Handset menu
Handset ringer volume
The handset has 6 ringer volume settings: Off and 1–5 where,
1=low and 5=high.
1. Press to open the main menu.
2. Press or until
Handset
is displayed, then press
.
3. Press or to select either
Ring Vol
and press .
Int Ring Vol
or
4. Press or to highlight the volume you require and
You will hear a sample ring for all
settings (except Off).
press to confirm.
5. Press repeatedly to exit and return to standby.
Handset ringer melody
You can choose from 10 polyphonic ringer melodies for both
external and internal calls.
1. Press to open the main menu.
2. Press or until
Handset
is displayed, then press
.
3. Press or to select either
Melody
and press .
Ext Melody
or
4. Use or to hear and select a melody. Pressto
confirm your selection.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Ext
Int
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5. Press repeatedly to exit and return to standby.
Handset name
You can give your handset a name to personalise it if you are
using more than one handset. The maximum number of
characters is 10.
1. Press to open the main menu.
2. Press or until
Handset
is displayed, then press
.
3. Press or to display
Handset Name
and press
.
4. The existing handset name is displayed, followed by a flashing
cursor. Use to delete the current name and enter a name
using the keypad, then press to confirm.
5. Press r
epeatedly to exit and return to standby.
Display language
You can change the language that is shown on your handset
display. There are 17 languages to choose from: English,
French, Spanish, Italian, German, Dutch, Portuguese, Danish,
Finnish, Swedish, Norwegian, Russian, Greek, Polish, Czech,
Slovak, or Hungarian.
Handset menu
To delete incorrect characters
press .
For help with entering names, see
page 22.
27
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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28
Handset menu
1. Press to open the main menu.
2. Press or until
Handset
is displayed, then press
.
3. Press or to display
Language
and press .
4. Press or to highlight the language you want and
press to confirm.
5. Press r
epeatedly to exit and return to standby.
Auto answer
If you set auto answer to On, when you receive an incoming
call and the handset is in the charger, you can pick it up to
answer the call. You do not need to press .
1. Press to open the main menu.
2. Press or until
Handset
is displayed, then press
.
3. Press or to display
Auto Answer
4. Press or to select either
On
and press .
or
Off
and press
to confirm.
5. Press r
epeatedly to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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Menu
Keypad lock
You can lock the keypad so that it cannot be used accidentally
while carrying it around.
o lock the keypad:
T
1. Press to open the main menu.
2. Press or until
Handset
is displayed, then press
.
3. Press or to display
Keylock?
and press to
confirm.
o lock the keypad:
T
1. Press any button. The display shows
Press *
.
2. Press within 3 seconds to unlock the keypad.
Handset menu
You can also lock the keypad using
the button, see page 21.
While the keypad is locked, the
icon will be displayed.
IMPORTANT
If the keypad is locked you will NOT
be able to dial the emergency
numbers 999 and 112.
29
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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30
Set-up menu
You will hear a sample ring at the base
for all settings (except Off).
Base ringer volume
The base has 6 ringer volume settings: Off and 1–5 where,
1=low and 5=high.
1. Press to open the main menu.
Setup
2. Press or until
is displayed, then press
.
Base Volume
3.
is displayed, press .
4. Press or to highlight the volume you require and
press to confirm.
5. Press r
epeatedly to exit and return to standby.
Base ringer melody
The base has 5 ringer melodies to choose from.
1. Press to open the main menu.
Setup
2. Press or until
3. Press or to select
is displayed, then press.
Base Melody
and press .
4. Use or to hear and select a melody. Pressto
confirm your selection.
5. Press r
epeatedly to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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Menu
Menu
Menu
PIN code
Your BT Elements has a security PIN code which you will need
to change some of the settings on your phone. The default
PIN code is 0000. You may want to change this to prevent
unauthorised changes to your settings.
1. Press to open the main menu.
Setup
2. Press or until
3. Press or to select
is displayed, then press.
Pin Code
and press .
4. Enter the current 4 digit PIN code and press .
5. Enter a new 4 digit PIN code and press .
6. Re-enter the new PIN code and press .
7. Press r
epeatedly to exit and return to standby.
Dial mode
The dialling mode is pre-set to Tone (DTMF) dialling. If you are
using your BT Elements phone with an older type of
switchboard/PBX you may required to change this setting to
Pulse dialling.
1. Press to open the main menu.
Setup
2. Press or until
is displayed, then press
.
Set-up menu
For security when you enter each
digit of the PIN code it will be
displayed as a
Contact your PBX/Switchboard
provider if you are unsure which
setting to use.
*
.
31
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32
Set-up menu
Switch temporarily to Tone dialling
If the dial mode is set to pulse dialling
you can switch temporarily to tone
dialling for the duration of the call.
After you press to get a
line, press and hold
enter the telephone number. The
number you enter will be dialled out
using tone dialling.
Please contact your network provider
is you are unsure which setting to use.
before you
3. Press or to select
Dial Mode
and press .
4. Use or to highlight the dial mode you want and
pressto confirm your selection.
5. Press r
epeatedly to exit and return to standby.
Recall mode
If your switchboard does not operate with the present recall
setting you can change it to earth loop recall by selecting
Earth.
There are 2 recall mode settings:
Recall – for time break recall. This is the default setting.
Earth – for earth loop recall.
1. Press to open the main menu.
Setup
2. Press or until
3. Press or to select
is displayed, then press.
Recall Mode
and
press .
4. Use or to highlight the recall setting you want
and pressto confirm your selection.
5. Press r
epeatedly to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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Menu
Restore default settings
You can restore your BT Elements phone to its default
(original) settings as described on page 34.
1. Press to open the main menu.
Setup
2. Press or until
3. Press or to select
is displayed, then press.
Default
and press .
4. Enter the 4 digit PIN code and press.
Confirm?
5.
is displayed, press to confirm the reset. The
handset will switch off, then switch back on again with the
default settings restored.
Restore default settings without a PIN
If you have forgotten your PIN code, you can restore your BT
Elements to the default settings following the procedure
shown below.
1. Unscrew and remove the belt clip and battery compartment
cover.
2. Remove the batteries for a few minutes. Press and hold
while still pressing the button, insert the batteries again
observing the polarity markings (+ and -).
Default
3.
is displayed, press .
When the phone powers up, the default settings will
be restored.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Please note, restoring the default
settings will delete your phonebook,
redial and calls list.
Default PIN code setting is 0000.
,
Set-up menu
33
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34
Set-up menu
4. Replace the battery compartment cover and belt clip.
Default settings
Handset Name HANDSET 1
Low Battery Tone ON
Out of Range Tone ON
Key Tones ON
Auto Answer ON
Handset Internal Ringer Melody 1
Handset Internal Ringer Volume 5
Handset External Ringer Melody 1
Handset External Ringer Volume 5
Earpiece Volume 3
Phonebook list Empty
Calls List
Redial List Empty
PIN code 0000
Dial Mode DTMF Tone
Keypad Lock OFF
Empty
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Elements – New Style – Edition 4 – 31.08.06 – 7644
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Date and time settings
Set the date
1. Press to open the main menu.
2. Press or until
Date & Time
press.
Set Date
3.
is displayed, press .
4. Enter the date (dd/mm) e.g. for 15
2, then press .
5. Press r
epeatedly to exit and return to standby.
Set the time
1. Press to open the main menu.
2. Press or until
Date & Time
press.
3. Press or to select
Set Time
4. Enter the time in 24-hour format, e.g. for 9:24pm press
2, 4, then press .
5. Press r
epeatedly to exit and return to standby.
is displayed, then
th
February, press
is displayed, then
and press .
1, 5, 0,
35
Your BT Elements uses the 24 hour
clock.
If you subscribe to a Caller Display
Service from your network provider
the time will be set when you receive
your first call.
2, 1,
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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36
Date and time settings
When the alarm is set the symbol
will be displayed when in
standby mode.
Set the alarm
You can use your BT Elements phone as an alarm clock.
1. Press to open the main menu.
2. Press or until
Date & Time
is displayed, then
press.
3. Press or to select
Set Alarm
and press .
4. Press or to select either:
On
to switch the alarm on and press . The previous alarm
time setting is displayed. Enter the time you want the alarm
to sound in 24 hour format e.g. for 7:30am press , ,
, , then press .
Or
Off
to switch the alarm off and press .
5. Press r
epeatedly to exit and return to standby.
Silence the alarm
When the alarm time is reached, the alarm will sound and
Alarm On
1. Press any
will flash in the display.
button on the handset to silence the alarm.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
BT Calling Features
Caller Display
If you have subscribed to a Caller Display Service, you will be
able to see your caller’s number on your handset display
(provided it is not withheld) prior to answering the call.
If your caller’s name and number are stored in the phonebook
and a name/number match is found, you will see the caller’s
name alternating with their telephone number on the display.
Calls list
The Calls list holds up to 40 telephone numbers and they are
stored in the order they were received. The caller’s details are
stored in the Calls list whether you answered the call or not.
If a call is received when the list is full, the oldest entry will be
deleted automatically.
When a new call is received in the Calls list theicon will
flash in the display when in standby mode to alert you.
IMPORTANT
To use Caller Display you must first
subscribe to the service from your
network provider. A quarterly fee may
be payable. For more information on
BT Calling Features call BT free on
0800 800 150.
To ensure that the caller’s name is
displayed, make sure you have stored
the full number, including the dialling
code in the dir
To exit the Calls lis
press .
ectory.
t at any time,
37
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
38
BT Calling Features
If there are no entries,
displayed.
It may take a couple of seconds for
the display to show the telephone
number or name for an incoming call.
The display will initially display
followed by the number.
Your BT Elements can display numbers
up to 20 digits and names up to 12
acters.
char
If a caller has withheld their number,
Withheld
will be displayed.
If the number is unavailable,
Unavailable
If the call is from an international
number,
International
displayed.
If the call is from a private number,
Private
will be displayed.
If the call is from the operator,
Operator
will be displayed.
If the call is from a payphone,
Payphone
will be displayed.
If the call is from a ringback request,
Ringback
will be displayed.
Empty
will be displayed.
will be
will be
Call
View and dial from the Calls list
1. Press . The most recently received number or name is
displayed.
If you answered the call, you will see the symbol.
If the call was not answered, you will see the symbol.
2. Use or to scroll through the list.
With a name displayed, press
OK repeatedly to view the
caller’s number and the date and time the call was received.
o dial a displayed number, press . The number will be
3. T
dialled automatically.
Or
To exit and return to standby, press .
When all new calls have been viewed the symbol will
disappear from the display.
Copy a Calls list number to the phonebook
1. Press . The most recently received number or name is
displayed.
If you answered the call, you will see the symbol.
If the call was not answered, you will see the symbol.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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2. Use or to scroll through the list to the number
you want to store.
3. Press r
epeatedly until
Add?
is displayed, then press
.
4. Enter a name using the keypad, then select the option.
5. The number is displayed, (if necessary, edit the number), then
press .
6. The ringer melody options are displayed, use or
to scroll and hear a sample of each melody, when you hear
the one you want press . The entry is stored to the
phonebook.
7. Press to return to standby.
Delete an entry/all entries in the Calls list
1. Select the option. The most recently received number
or name will be shown.
2. Use or to scroll through the list.
3. Press and releaseto delete the currently displayed entry
only.
Delete?
is displayed.
Or
BT Calling Features
See ‘Entering names’ and ‘Writing
tips’ on page 22.
If you need to edit the number, use
to delete any unwanted digits,
then enter new ones using the
keypad.
39
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40
BT Calling Features
Press and holdto delete all entries.
displayed.
4. Press to confirm you want to delete.
Or
Pressif you decide not to delete.
5. Press to return to standby.
Delete All?
is
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Text messaging
Welcome to the BT text messaging service on your BT
Elements. Your BT Elements phone can send and receive text
messages from participating mobile networks and compatible
landline telephones in the UK.
The fixed line text service is provided under BT’s terms and
conditions for telephone service. These can be found by
visiting the BT.com website at:
http://www.bt.com/terms/tor.htm
Subscribe to the text messaging service
When you send your first text message from your BT Elements
phone you will automatically be registered for the service.
On receipt of your first text through the service, the system
will send you a welcome text message back.
You may also register by sending the word ‘Register’ to
00000 upon which you will receive a confirmation message.
Cost of the fixed line service
There is no subscription charge (other than the subscription
to Caller Display). Visit the BT.com website (www.bt.com) to
find out how much it costs to send a text message (depends
upon your call package).
IMPORTANT
You must subscribe to your Network
Provider’s Caller Display service so
that you can use text messaging.
A quarterly fee may be payable,
please contact your network provider
for more details.
You may also send messages to
landline phones that are NOT text
compatible. Messages to noncompatible lines will be connected to
voice text and delivered in spoken
words to the telephone as a call.
Please note that the conversion can
translate common abbreviations and
smileys etc, but to ensure maximum
clarity of message delivery,
abbreviations etc should be used
.
sparingly
41
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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42
Text messaging
At any time, press to go back to
the previous screen, or press
r
epeatedly to cancel and return to
standby.
In order to send and receive text
messages you must not withhold your
number. On most networks if you
normally withhold your number the
1470 prefix presents your number
for you.
Press to delete incorrect
characters/digits.
er a space, press .
To ent
To change from lower to upper case,
press .
For help with entering text, see
page 43.
Receiving a call while writing
a text
If you are writing a text and you
receive a call the tex
Problems sending
If there is a problem sending a
message the display shows
and the handset returns to standby.
t will be lost.
Send Fail
Send a text message
1. Press to open the main menu.
SMS
2. Press or until
3. Press or until
4. If this is your first message,
is displayed, then press.
Write
is displayed, then press .
Write Msg
is displayed.
If you have sent a message previously, this message will be
displayed. Press and hold
to delete the existing
message.
5. Use the keypad to write your message then press .
6. Either
enter the number you want to send to using the
keypad and select .
, press to open the phonebook and scroll or
Or
to search for the name you want and select .
7. Press again to send the message.
displayed, then
Message Sent
.
Sending…
is
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Entering text
A single text can be up to 160 characters.
Standard text entry
With standard text entry you can enter a word by pressing
each letter button a number of times to display the character
you want on the screen. For example, to write the word
“Hello”, press twice, twice, three times,
three times and three times.
Writing tips for text entry
1. If you make a mistake, press to delete the last character
or digit to the left of the cursor. Press and hold
a string of text.
2. If the message is longer than 12 digits, the or symbol
will be displayed to denote hidden text. If is displayed,
press to view the hidden text or if is displayed, press
to view the hidden text.
3. Press and release to insert a space.
4. To enter a number, keep pressing the required number button
until the number is displayed.
5. To enter the phonebook, press .
to delete
See page 14 f
character map.
Text messaging
or the complete
43
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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44
Text messaging
You will not be able to receive text
messages until you have first sent a
message. The fir
registers you with the text service.
If you have sub-addresses set up
If a text message has been sent to a
particular sub-address, the
symbol will only appear on the
handset associated with that subaddress and will be shown as part of
the ‘per
Otherwise, it will be displayed on all
handsets and stored in the Inbox.
The number of new messages shown
in the display includes messages in
your personal SMS box and in the
general Inbox.
st message sent
sonal SMS’ for that handset.
6. The cursor automatically moves to the right after a couple of
seconds. So when the next letter is on the same button as the
one you have just entered, wait for the cursor to move to the
right before trying to enter it.
Receiving and reading text messages
Received messages are stored in the Inbox. The Inbox can
store up to 15 messages.
When you receive a new text message, the symbol
flashes in the display along with the number of new messages
3 New Msgs
(e.g.
flashes and you will hear the new message alert beeps
(provided they are set to on).
To view the most recent message details:
1. Press to open the main menu.
2. The number for the most recent message is displayed, press
to display the message.
3. Scroll or to move through the message.
4. Press to view further menu options.
). The Messages Indicator on the base
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To view further messages or to view old messages:
1. Press to open the main menu.
SMS
2. Press or until
3. Press or until
is displayed, then press.
Inbox
is displayed, then press
. The telephone number of the most recent message is
displayed.
4. Press or to scroll through the list of messages
and press to open and read a message.
or each message, you will see:
F
The sender’s name (if the sender’s details are stored in your
phonebook and a name/number match is found), otherwise
you will see the sender’s number.
The full message.
Use or to move through the message.
5. When you have read the message, press then or
to scroll and select from the following options:
Reply
– to write and send a reply.
Press . Enter your message using the keypad and press
. Press again to send.
Delete
– to delete the message.
Text messaging
Messages marked *are new (unread)
messages.
Press at any time to return to
the Inbox menu.
45
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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46
Text messaging
The last message sent will be saved
and displayed when you next go to
write a message.
If a message fails to send,
will be displayed.
Send Fail
Press . Pressagain to confirm.
Forward
– to forward the message to another number.
Press . The message is displayed. Press .
enter the number you want to send to using the
Either
keypad and press .
Or
, press to open the phonebook and scroll or
to search for the name you want and press . Press
again to send the message.
Details
– to view the number the message was received
from and date and time the message was received.
Press . Then useorto scroll through the
message details.
6. Press r
epeatedly to exit and return to standby.
Service Centre numbers
To send and receive text messages you need the telephone
number of your Network’s text Centre. These numbers have
already been pre-programmed into your BT Elements phone.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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If you accidentally delete the SEND or RECEIVE Service Centre
numbers you will need to re-enter them in order for your text
service to work.
Your BT Elements phone can store 2 SEND Service Centre
numbers and 2 RECEIVE Service Centre numbers.
The pre-programmed SEND Service number is:
1470P1709400.
The pre-programmed RECEIVE Service number is:
080058752.
Adding or changing Service Centre numbers
1. Press to open the main menu.
SMS
2. Press or until
is displayed, then
press.
3. Press or until
SMS Settings
is displayed and
press .
4. Press or until
Send Center
or
Rcv Center
displayed and press .
5. Use or to display either
Send 2/Receive 2
6. Either
enter the server number and press .
and press .
Send 1/Receive 1
Text messaging
If you have more than one ‘Server
Centre’ stored on your BT Elements
phone you will need to select which
one you want to use for sending (see
next section).
47
is
or
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
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48
Text messaging
Or, if a number is already stored, it will be displayed. To edit
the number, use to delete existing digits and enter new
ones using the keypad and press .
7. Press r
epeatedly to exit and return to standby.
Select a Send Service Centre number
If you have more than one Service Centre stored on your BT
Elements you will need to select the one you want to use for
sending. Your BT Elements phone is pre-set to send using
Server Centre 1. All messages sent will go via the selected
provider.
1. Press to open the main menu.
SMS
2. Press or until
3. Press or until
is displayed, then press.
SMS Settings
is displayed and
press .
4. Press or until
Send Service
is displayed and
press .
Send 1
or
5. Use or to select either
Send 2
press .
6. Press r
epeatedly
to exit and return to standby.
and
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Menu
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Menu
Message alert beeps
When you receive a text message, the message alert beeps
will sound. These beeps can be switched on or off.
1. Press to open the main menu.
SMS
2. Press or until
press.
3. Press or until
press .
4. Press or until
.
5. Press or to select
to confirm.
6. Press r
epeatedly to exit and return to standby.
is displayed, then
SMS Settings
Msg Alert
is displayed and press
On
or
Off
is displayed and
and press
Text messaging
If you select On, you will hear a
sample of the aler
t beeps.
49
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Menu
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Menu
50
Text messaging
If people do not include the terminal
number, the messages will be stored
in the Common Box and will be
accessible to all users of your BT
Elements phone.
If you wish you can change an
ting terminal number to another
exis
number between 6 and 9.
Using sub-addresses to keep your
messages private
Your BT Elements is pre-set to make all text messages
available to every handset user with all messages sent from
and received via a ‘General Inbox’ (terminal
number 0).
Your BT Elements phone can register up to 5 handsets.
If you have more than one handset registered to your base,
each handset has a handset number. This number is also used
as a ‘terminal number’ (or sub-address) and allows you to
receive personal text messages at your own handset to keep
them private from other users.
You must remember to tell people your terminal (handset)
number. They must put the relevant terminal number at the
end of your telephone number when they send you a text
message.
Set a terminal number (sub-address)
1. Press to open the main menu.
SMS
2. Press or until
3. Press or until
press .
is displayed, then press.
SMS Settings
is displayed and
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Menu
Menu
4. Press or until
Terminal No
is displayed and
press .
5. Press to delete the existing terminal number (the default
is 9) and enter a new one using the keypad (the choice is 6, 7
or 8), then press to confirm.
6. Press r
epeatedly to exit and return to standby.
How callers send a text to your handset
When your caller sends a text, by simply adding your 1-digit
terminal number on the end of your telephone number, the
text will automatically be stored to your own handset.
Reading personal text messages
If you have new messages, the display will show the icon
and the number of new messages. When viewing the list of
messages, if a message is private, the icon will be displayed
at the top of the screen.
1. Press to open the main menu.
SMS
2. Press or until
3. Press or until
is displayed, then press.
Personal SMS
is displayed, then
press. The telephone number of the most recent
message is displayed.
Text messaging
51
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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52
Text messaging
4. Press or to scroll through the list of messages.
Press to view the full details for each message.
5. Press r
epeatedly to exit and return to standby.
Message memory full
When the SMS message memory is full,
displayed. So that you can continue to send and receive
messages, you will need to delete some/all old messages.
Delete all messages from the Inbox/your personal
message box
1. Press to open the main menu.
SMS
2. Press or until
3. Press or until
is displayed, then press.
Delete All
.
4. Press or to display either
SMS
and press.
5. Press to confirm or
Confirm?
to cancel and return to the
previous screen.
6. Press r
epeatedly to exit and return to standby.
Memory Full
is displayed and press
Inbox
is displayed.
or
Personal
will be
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Menu
Menu
Menu
Menu
Using additional handsets
You can use up to five GAP compatible handsets with your BT
Elements base to extend your phone system without needing
to install extension sockets for each new phone.
Your BT Elements handset can be registered to up to 4 bases.
You can then select the base you would prefer
to use.
You need to register any additional handsets you purchase to
your BT Elements base.
Registering a new BT Elements handset
At the base:
1. Press and holduntil you hear a beep, then release it.
The base will now remain in registration mode for 90 seconds,
during which time you will need to complete the following
procedure.
t the new handset:
A
2. Press to open the main menu.
3. Press or until
Register
press.
4. Press or to highlight
5. Enter a base number (from 1 to 4) and press .
is displayed, then
Reg Base
and press .
53
Additional handsets must be fully
charged before attempting to register.
If the handset is already registered to
a base, the base number will flash.
The default PIN code is 0000.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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M
enuMenu
54
Using additional handsets
If registration is unsuccessful, the
handset will return to standby mode.
Try moving closer to the base you
want to register to and following the
ation procedure again.
registr
Handsets must be GAP compatible to
be able to be registered to your BT
Elements base.
6. Enter the 4 digit PIN code and press .
When the base is located, your handset will display the base
ID number, press to confirm registration to this base or
cancel by pressing .
The handset is automatically allocated the next available
handset number which is displayed when in standby mode.
Registering another type of handset to your BT Elements
base
At the base:
1. Press and holduntil you hear a beep, then release it.
The base will now remain in registration mode for 90 seconds,
during which time you will need to complete the registration
procedure shown in the other manufacturer’s user manual.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Menu
Menu
Menu
Menu
Registering your BT Elements handset to another base
1. Follow the instructions shown in the other manufacturer’s
guide to put the base into registration mode.
2. Follow steps 2 to 6 of ‘Registering a new BT Elements
handset’ on page 53 to register the handset.
Select a base
If your BT Elements handset is registered to more than one
base, you can select which base to use. Alternatively, if you
Auto
select
your handset will automatically select the base
with the best reception.
1. Press to open the main menu.
2. Press or until
Register
is displayed, then press
.
3. Press or to highlight
Select Base
and press
.
4. Press or to select a base number (1 to 4) or
select
Auto
and press to confirm.
5. Press r
epeatedly to exit and return to standby.
Using additional handsets
When selecting a base, the curr
selected base number flashes.
If an invalid base selection is entered,
you will hear the error t
ently
one.
55
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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INT
INT
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Menu
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56
Using additional handsets
You cannot de-register the handset
you are using.
If you enter an invalid handset
number, the display will return to
.
standby
De-register a handset
1. Press to open the main menu.
Setup
2. Press or until
is displayed, then press
.
3. Press or to select
Del Handset
and
press .
4. Enter the 4 digit PIN code, then press .
5. Enter the number of the handset to be removed (1 – 5) using
the keypad. You will hear a tone to confirm the handset has
been de-registered.
6. Press r
epeatedly to exit and return to standby.
Internal calls
If you have more than one handset registered to the base,
you can make internal calls between two handsets.
1. Press . The and symbols are displayed.
2. Enter the handset number (1-5) you want to call.
t the called handset, the symbol flashes and the calling
A
handsets number is displayed. The user can press to
answer the call.
3. Press to end the call.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using additional handsets57
Transferring calls
You can transfer an external call to another handset registered
to the base.
During a call:
1. Press . The external caller will be put on hold and will hear
a tone.
2. Enter the internal handset number that you want to transfer
the call. The called handset will ring.
t the called handset, the user can press to answer the
A
call.
3. At the original handset: When the other handset answers,
press to complete the transfer.
If the called handset does not answer, pressto speak to
the external caller again.
If you want to cancel the call transfer,
press .
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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58
Using additional handsets
3-Way Call
You can hold a 3-way conference call between 2 internal
handsets and 1 external handset.
During a call:
1. Press . The external caller will be put on hold and will hear
a tone.
2. Enter the internal handset number that you want to hold the
3-way call with.
3. When the internal handset user answers, press to begin
the 3-way call.
4. Either internal handset can press at any time to leave the
3-way call.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Help
Phone does not work
• Have you installed the batteries correctly? See page 7.
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try
again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.
You have a dial tone, but the phone will not dial out
• You may need to change the dial mode from tone to pulse, see page 31.
• If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off, see page 26.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base, see page 53.
59
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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60
Help
No display
• The batteries may be flat, dead or incorrectly inserted.
• Recharge or replace the batteries.
icon flashes
• Is the handset registered correctly to the base, see page 53.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
icon flashes
• The batteries are low, place the handset on the base/charger to recharge.
icon not scrolling
• Try cleaning the charging contacts.
• Check that the mains power is correctly connected.
You hear the busy tone when you press .
• Make sure the handset is in range of the base.
• Another handset registered to your BT Elements base may be on the line.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 37.
• The caller may have withheld their number.
• An exact name/number match was not found in your phonebook. Check that you have stored the
full STD dialling code.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Help61
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Elements base and you can register your BT
Elements handset to up to 4 bases. Check that you have not exceeded the limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
Base charging light not working
• Try cleaning the charging contacts on the base.
• Check that the mains power is correctly connected.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Elements phone can interfere with other electrical equipment if it is placed
too close. It is recommended that you place your BT Elements base at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Elements Helpline on 0870 605 8407 or email
bt.helpdesk@suncorptech.com.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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62
Help
Possible problems with text messaging
Text messages cannot be sent and screen displays
• The base station power supply or telephone line cord might not be properly connected. Check
that the base station power supply is plugged into the mains socket and switched
on and that the telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 46-48 for instructions on how to
enter the number.
Cannot send text
• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and
receive text messages you must not withhold your number. If you normally withhold your
number the 1470 prefix presents your number for you.
Cannot receive text
• You will not be able to receive text messages until you have first sent a message. The first
message sent registers you with the text service.
• More than one text messaging product is plugged into the line. Remove other products.
• Check service centre number is correct.
• Ensure you have subscribed to a Caller Display service and that it is active. You can
check this by noting if your phone displays your caller’s number when you receive an incoming
call.
Send Fail
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Help63
• If you are using personal user areas please ensure you have given people your user area number
and that they are entering it to the end of your telephone number when sending
you a text message.
Text has previously been sent and received but you are now only receiving voice spoken text
messages, from number 0845 6021111.
• This may be due to your line being de-registered at the text service centre. All you need to do is
RESET
text
and send it to 00000. You will receive a confirmation message back. This assumes
that your Caller Display service is active and working on your line. Messages sent to 00000 are
free.
Further help and advice for text queries on BT lines:
• BT Residential customers – call 151, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a
customer adviser.
• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a
customer adviser.
• For other telephone service providers please contact their customer services.
• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
• Additional handsets are available from the Helpdesk on 0870 605 8047.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Menu
Menu
Menu
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64
Help
Billing enquiries
• Refer to the telephone number shown on your telephone bill.
Other functions and services available from the text messaging service
• By sending the following commands to the BT text self administration facility you can
control functions and capabilities in your text phone and the way messages are handled.
1. Press to open the main menu.
2. Press or until
3. Press or until
SMS
is displayed, then press.
Write
is displayed, then press .
4. Use the keypad to type in the following commands (depending upon what you want
to do):
Opt out from receiving voice text messages.
Turns off the opt out option.
Turns on permanent voice text message delivery to your phone.
All incoming text is delivered as voice text.
Turns off permanent voice text message delivery.
5. Press .
00000
6. Enter
and press .
7. Press again to confirm and send.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Help65
If you are sending a message from a fixed line phone to another fixed line phone
•Forces a message you send to be delivered as a voice text even though the
recipient may have a text enabled phone and usually receives written text. This command is
inserted at the start of the message and applies only to that message, e.g.
‘Hello I will be home late’.
If you are sending a message from a fixed line phone and require a status report
•Will allow a status report to be sent back to you when you have sent a message
to confirm delivery.
• Place at the start of your text message. Write the message and send it. You will
receive a reply text back to your phone giving the status report for that message.
You keep hearing an error beep
• You have pressed the wrong button in a sequence. Check the prompts in the display or refer to
instructions in this user guide.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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66
Help
Replacing the handset batteries
After a time, you may find that the handset batteries are running out of charge more quickly.
This is a standard sign of wear and the batteries will need replacing.
1. Unscrew and remove the belt clip and battery compartment cover. You can use a coin if you
don’t have a screwdriver handy.
2. Remove the old batteries.
3. Make sure the battery ribbon is laying flat inside the battery compartment and insert 2 x AAA
NiMH rechargeable batteries observing the polarity markings (+ and -).
4. Replace the battery cover: hook the two plastic clips into place first, then lower and screw the
cover into place.
5. Finally, screw back the belt clip.
Note
Spare rechargeable batteries are available from the BT Elements Helpline 0870 605 8047.
WARNING
Do not immerse batteries in water or throw them into a fire, or dispose of them with ordinary domestic refuse.
BT accepts no responsibility for damage caused to your BT Elements phone by using any other types of batteries.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
General information
Safety information
• Only use the power supply suitable for the BT
Elements range. Using an unauthorised power supply
will invalidate your guarantee and may damage the
telephone. The item code for the base mains power
supply is 028771 and the item code for the charger
mains power supply is 030989.
• Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are available
from the BT Elements Helpline on 0870 605 8047.
• Do not open the handset (except to replace the
handset batteries) or the base. This could expose you
to high voltages or other risks. Contact the Helpline
on 0870 605 8047 for all repairs.
• If the keylock is switched on, it is NOT possible to
make calls, including to the emergency numbers
(999/112).
• Radio signal transmitted between the handset and
base may cause interference to hearing aids.
• It is recommended that advice from a qualified expert
be sought before using this product in the vicinity of
emergency/intensive care medical equipment.
• It is recommended that if you have a pacemaker
fitted you check with a medical expert before using
this product.
• Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close. It is recommended that
you place your product at least one metre away from
such appliances to minimise any risk of interference.
67
• Never dispose of batteries in a fire. There is a serious
risk of explosion and/or the release of highly toxic
chemicals.
• Never look directly at the torch light, or shine it into
the eyes.
Cleaning
• Clean the handset and base (or charger) with a damp
(not wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product.
Never use a dry cloth as this may cause a static shock.
Environmental
• Do not expose to direct sunlight.
• The handset may become warm when the batteries
are being charged or during prolonged periods of
use. This is normal. However, we recommend that to
avoid damage you do not place the product on
antique/veneered wood.
• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in locations
preventing the free flow of air over its surfaces.
• Do not submerge any part of your product in water.
• Do not expose your product to fire, explosive or other
hazardous conditions.
• There is a slight chance your phone could be
damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during
an electrical storm.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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68
General information
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical or
Electronic Equipment and should not be disposed
with other household or commercial waste at the end
of its working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimise the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes. For
more information please contact your local authority
or the retailer where the product was purchased.
Guarantee
Your BT Elements is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT Elements or
any component thereof, (other than batteries), which
is identified as faulty or below standard, or as a result
of inferior workmanship or materials. Products over
28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover any faults or defects
Product disposal instructions for business users
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the Help
section beginning on page 59 or contact the Helpline
on 0870 6058047 or email
bt.helpdesk@suncorptech.com for assistance. In the
unlikely event of a defect occurring, please follow the
Helpline’s instructions for replacement or repair.
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General information69
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network.
We recommend that you contact BT’s approved repair
agent Helpdesk Solutions on 0870 240 5029 or a
local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
(Please note that we cannot take responsibility for
goods damaged in transit.) Please obtain and keep
proof of posting from the Post Office.
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any
one telephone line. Your BT Elements has a REN of 1.
A total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With
different telephone types there is no guarantee of
ringing, even when the REN is less than 4.
Any additional handsets and chargers that you
register have a REN of 0.
Only use approved base mains power supply, item
code: 028771.
Only use approved charger mains power supply, item
code: 030989.
Only use approved batteries.
These products are available from the BT Elements
Helpline on 0870 605 8047.
R&TTE
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
1999/5/EC.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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70
General information
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required
so please keep your receipt.
Declaration of Conformance
Hereby, Suncorp Technologies declares that this BT
Elements is in compliance with the essential
requirements and other relevant provisions of
Directive 1999/5/EC.
The Declaration of Conformance for the BT Elements
is published on the website:
http://www.suncorptech.com/bt
Connecting to a switchboard
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards, which support tone and
pulse dialling and timed break recall. If in doubt
please consult your service provider.
Inserting a pause
With some switchboards, after dialling the access
code you may have to wait for a moment while the
switchboard picks up an outside line so you will need
to enter a pause in the dialling sequence.
Press to insert a pause (P) before entering the
telephone number.
You may also need to enter a pause when storing
international numbers or charge card numbers.
Recall
You may need to use the recall function if you are
connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further
information. The recall function is set to timed break
recall and is also used for BT Calling Feature.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Elements – New Style – Edition 4 – 31.08.06 – 7644
Elements – New Style – Edition 4 – 31.08.06 – 7644
Visit us at www.bt.com
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time. Services
and equipment are provided subject to British Telecommunications plc’s
respective standard conditions of
contract. Nothing in this publication forms any part of any contract.