Synergy 4000 – Edition 1 – 8.05.06 – 7372
User Guide
BT SYNERGY 4000
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Location
You need to place your BT Synergy 4000 charger within
2 metres of a mains power socket so that the cable
will reach.
Make sure it is at least 1 metre away from other
electrical appliances to avoid interference.
Your BT Synergy 4000 works by sending radio signals
between the handset and base. The strength of the
signal depends on where you site the base. Putting it as
high as possible ensures the best signal.
Connect the charger to the mains power
1. Push the mains power cord into the power socket on the
underside of the charger until you hear it click into place.
Plug the other end into the mains power wall socket.
WARNING
Do not place your BT Synergy
4000 in the bathroom or other
humid areas.
Handset range
The BT Synergy 4000 has a range
of 300 metres outdoors when there
is a clear line of sight between the
base and handset. Any obstruction
between the base and handset will
reduce the range significantly.
With the base indoors and handset
either indoors or outdoors, the
range will normally be up to
50 metres. Thick stone walls
can severely affect the range.
Signal strength
The icon on your handset
indicates when you are in range.
When you move out of range of
the base, the out of range tone will
sound every minute. This tone is
repeated until you move back into
range.
IMPORTANT
The charger must be plugged into
the mains power socket at all
times. Only use the power cable
supplied with the product.
Power adaptor cable
Getting started
2
3
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Charge the handset
1. Rechargeable batteries are already fitted in your
handset. To activate the batteries, pull the plastic tab
away from the bottom of the handset as shown.
2. Place the handset on the charger to charge for at least 24
hours. The red Charging light comes on (this will stay on
even when the batteries are fully charged). When the
handset is fully charged the display shows the symbol.
Registering your handset to either your BT Synergy
4100 or 4500 base
If you are registering the handset to another DECT GAP
compatible base station that is not a BT Synergy 4100 or
4500, please refer to the user guide for that base for
registration instructions.
Before registration, make sure the handset batteries are
fully charged and that you are close to the main base
station.
Getting started
Talk/Standby time
In ideal conditions, fully charged
handset batteries should give
about 10 hours talk time or 100
hours standby time on a single
charge. The base must remain
plugged in to the mains and
switched on at all times.
Note that new batteries do not
reach full capacity until they have
been in normal use for several
days.
Battery low warning
If the symbol flashes in the
display and you hear a warning
beep every 10-15 seconds, you
will need to recharge the handset
before you can use it again.
During charging, the symbol
will scroll in the display.
Battery performance
To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time.
Running the batteries right down
at least once a week will help them
last as long as possible.
The charge capacity of
rechargeable batteries will reduce
with time as they wear out, giving
the handset less talk/standby time.
Eventually they will need to be
replaced. New batteries are
available from the BT Synergy
4000 Helpline on 0870 605 8047.
Rechargeable batteries
charge batteries for 24
Remove this tab and
hours before use
already fitted
PULL
At the base:
1. Press and hold for 10 seconds, until you hear a beep,
then release it.
At the handset:
2. Press or until
Registration
is displayed, then
select the OK option.
3.
Register Base
is displayed select the OK option to
confirm.
4. Use the keypad to enter the number of the base you want
to register to (1 – 4), then select the OK option.
The display shows, e.g.
Search for Base 2
(for base 2)
and the icon flashes.
5. Enter your 4 digit PIN, then select the OK option. When
the base is located, your handset display will be updated
with the handset number for the selected base.
Using your phone
If you need further instructions on using your phone or
require an explanation on any of the features, then please
refer to your main BT Synergy 4100 or 4500 user guide.
If you require any further assistance, then please call
the Helpline on 0870 605 8047 or email
bt.helpdesk@suncorptech.com
Menu
Menu
4 Getting started
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
After charging your handset for the
first time, subsequent charging
time is about 6–8 hours a day.
Batteries and handset may become
warm during charging. This is
normal.
IMPORTANT
DECT GAP Profile only
guarantees that basic calling
functions will work correctly
between different makes/types
of handset and base. There is
a possibility that certain
services, such as Caller Display,
will not work correctly.
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Option button (middle)
In standby or talk mode, press to
open the Phonebook.
Option button (left)
In standby or talk mode, when the
symbol is displayed, press to open
the Calls list.
In menu mode, press to go back to
the previous screen.
Menu/Volume +/Scroll Up
In standby mode, press to access
and scroll through the menu
options.
In talk mode, press to increase the
handset earpiece volume.
Use to scroll up through the
phonebook and Calls list.
Talk / Handsfree
In standby mode, press to make or
receive calls.
In talk mode, use to switch
handsfree on and off.
Recall/Call Waiting/Intercom
For use with a switchboard/PBX
and BT Calling Features.
For use with Call Waiting.
In standby mode, use to make an
internal call.
Handset buttons
Calls light
Illuminates when the line is in use.
Flashes when receiving a call.
Display with backlight
Option button (right)
In talk mode, press to switch
mute on/off.
In menu mode, press to confirm
a displayed option.
End call/ Delete/Keypad lock
In talk mode, press to end a call.
In entry mode, press to
delete digits.
In menu mode, press and hold
to exit and return to standby.
In standby mode, use to lock
the keypad.
Calls/Volume -/Scroll Down
In standby mode, press to access
and scroll through the menu
options.
In talk mode, press to decrease the
handset earpiece volume.
Use to scroll down through the
phonebook and Calls list.
Keypad
Use to enter digits and characters.
Last number redial/Pause
In standby mode, use to redial any
of the last 20 numbers called.
In talk mode, press to enter a pause
in a number.
Getting to know your phone
5
Please refer to your BT Synergy 4100 or 4500 User Guide for full details.
Menu
13
2
46
5
7
R
Int
9
8
0
LNR
Navigating the menus
Your BT Synergy 4000 has an easy to use menu system.
Each menu has a list of options, which you can see on
the menu map on the following page.
When the handset is switched on and in standby:
1. Press or to open the main menu then press
or repeatedly to scroll to the menu option you
want.
2. Press the OK option button to select a menu option
or the Back option button to go back to the
previous screen.
Character map
The following table shows you where each letter and
punctuation character can be found. This will be helpful
when storing a name in the phonebook, see your main
BT Synergy 4100 or 4500 user guide for details.
Menu
Menu
Menu
Menu
6 Getting to know your phone
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Button Upper case Lower case
1@$¥∑€%/◊ 1@$¥∑€%/
°
ABC2ДЕЖ abc2даежз
DEF3Й∆ def3èé
GHI4 I ghi4i
JKL5 jkl5
MNO6ÑÖO mno6ñöo
Button Upper case Lower case
PQRS7
π
U
I ∑ pqrs7
TUV8Ü0.tuv8úü
WXYZ9 wxyz9
0!?¡¿&§ 0!?¡¿&§
*
.,”’:;+-=<>*.,”’:;+-=<>
#()[]{}_\|~^ #()[]{}_\|~^
Menu
Exit or go back one level
in the menu
Press to go back one level.
Press and hold to return to
standby.
If no buttons are pressed for 30
seconds, the handset reverts to
standby automatically.
Option buttons
Option buttons
Press to select the option
displayed on the screen.
1
2
3
4
5
6
7
8
9
0
7Getting to know your phone
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Menu map
Answer
†
off
on
Record Memo
†
Back
Ok
Answer Settings
†
Answer mode
Outgoing
Message
Answer Delay
Message Alert
Remote
Access Code
TXT Menu
Write Message
Inbox
Outbox
TXT Settings -
Server
number
Server
Activation
Sub Address
Checking
Message
Alert
Common Box
Sub Address
User Boxes
Settings
Send Option
Save
Send Option
Notification
Handset
Settings
Handset Ringer
Volume
Handset Ringer
Melody
Handset Ear
Volume
Auto Answer
Handset Name
Language
Warning Tones
Base Settings
Base Ringer
Volume
Base Ringer
Melody
PIN Code
Dial Mode
Restore Settings
Date & Time
Settings
Set Date
Set Time
Set Alarm
Registration
Register Base
Select Base
De-Register
Handset
Add entry Copy from SIM* Access Code
Phonebook menu
Add entry Show Details Edit Entry Delete Entry Copy Entry Copy Phonebook SIM Copy* Access Code SIM code*
Phonebook menu
Phonebook menu
No entries stored:
Entries stored:
*
To be able to use this feature, you must ensure that your mobile phone SIM card is inserted into the SIM reader slot on your BT Synergy 4100 or 4500.
†
Only available if you have registered to a BT Synergy 4500 base station.
8 Section
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
General information
8
IMPORTANT
This equipment is not designed for making
emergency telephone call when the power fails.
Alternative arrangements should be made for access
to emergency services.
Replacing the handset batteries
After a time, you may find that the handset
batteries are running out of charge more quickly.
This is a standard sign of wear and the batteries
will need replacing.
1. Push the battery compartment cover in the
direction the arrow shows and lift off.
2. Take out the old batteries and replace with 2 new
AAA NiMH batteries.
3. Push the battery compartment cover back on
until it clicks into place.
New batteries should be rechargeable: Nickel Metal
Hydride (NiMH), size AAA, capacity 750mAh.
Spare rechargeable batteries are available from the
BT Synergy Helpline 0870 605 8047.
WARNING
Do not immerse batteries in water or throw them
into a fire, or dispose of them with ordinary domestic
refuse.
BT accepts no responsibility for damage caused
to your BT Synergy 4000 by using any other
types of batteries.
Safety information
• Only use the power supply suitable for the BT
Synergy 4000 range. Using an unauthorised
power supply will invalidate your guarantee and
may damage the telephone. The item code for
the charger mains power supply is 025231.
• Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are
available from the BT Synergy Helpline on 0870
605 8047.
• Do not open the handset (except to replace the
handset batteries) or the charger. This could
expose you to high voltages or other risks.
Contact the Helpline on 0870 605 8047 for
all repairs.
• If the keylock is switched on, it is NOT possible to
make calls, including to the emergency numbers
(999/112).
• Radio signal transmitted between the handset
and base may cause interference to hearing aids.
• It is recommended that advice from a qualified
expert be sought before using this product in the
vicinity of emergency/intensive care medical
equipment.
• It is recommended that if you have a pacemaker
fitted you check with a medical expert before
using this product.
• Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms
and computers if placed too close. It is
recommended that you place your product at
least one metre away from such appliances to
minimise any risk of interference.
• Never dispose of batteries in a fire. There is a
serious risk of explosion and/or the release of
highly toxic chemicals.
Cleaning
• Clean the handset and charger with a damp (not
wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product.
Never use a dry cloth as this may cause a
static shock.
Environmental
• Do not expose to direct sunlight.
• The handset may become warm when the
batteries are being charged or during prolonged
periods of use. This is normal. However, we
recommend that to avoid damage you do not
place the product on antique/veneered wood.
• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in
locations preventing the free flow of air over its
surfaces.
• Do not submerge any part of your product in
water and do not use it in damp or humid
conditions, such as bathrooms.
• Do not expose your product to fire, explosive or
other hazardous conditions.
• There is a slight chance your phone could be
damaged by an electrical storm. We recommend
that you unplug the power and telephone line
cord during an electrical storm.
Product disposal instructions
• The symbol shown here and on the product
means that the product is classed as Electrical or
Electronic Equipment and should not be disposed
with other household or commercial waste at the
end of its working life.
• The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available
recovery and recycling techniques to minimise
the impact on the environment, treat any
hazardous substances and avoid the increasing
landfill.
Product disposal instructions for
residential users
• When you have no further use for it, please
remove any batteries and dispose of them and
the product as per your local authority’s recycling
processes. For more information please contact
your local authority or the retailer where the
product was purchased.
Product disposal instructions for
business users
• Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not
mixed with other commercial waste for disposal.
9General information
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
10 General information
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Guarantee
Your BT Synergy 4000 is guaranteed for a period
of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the BT
Synergy 4000 or any component thereof, (other
than batteries), which is identified as faulty or
below standard, or as a result of inferior
workmanship or materials. Products over 28 days
old from the date of purchase may be replaced
with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
• This guarantee does not affect your statutory
rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help Section in your BT Synergy 4100 or 4500
user guide or contact the Helpline on 0870
6058047 or email bt.helpdesk@suncorptech.com
for assistance. In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside of the 12 month guarantee period:
• If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network.
• We recommend that you contact BT’s approved
repair agent Helpdesk Solutions on 0870 204
5029 or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the power supply unit and the original
batteries. (Please note that we cannot take
responsibility for goods damaged in transit.)
Please obtain and keep proof of posting from
the Post Office.
Technical information
How many telephones can I have?
• All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to
calculate the number of items which may be
connected to any one telephone line. Your BT
Synergy 4100 or 4500 has a REN of 1. A total
REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With
different telephone types there is no guarantee of
ringing, even when the REN is less than 4.
Any additional handsets and chargers that you
register have a REN of 0.
R&TTE
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment
Directive 1999/5/EC.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is
required so please keep your receipt.
Declaration of Conformance
Hereby, Suncorp Technologies declares that this
BT Synergy 4000 is in compliance with the
essential requirements and other relevant
provisions of Directive 1999/5/EC.
The Declaration of Conformance for the BT
Synergy 4000 is published on the website:
http://www.suncorptech.com/bt
11General information
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Synergy 4000 – Edition 3 – 15.05.06 – 7372
Offices worldwide
The telecommunications services described in this publication are
subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2006.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Synergy 4000 Issue 1 (05/06) 3
Designed and produced by The Art & Design Partnership Ltd.
Printed in China
Visit us at www.bt.com
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