Synergy 900
Digital cordless telephone featuring DECT
User guide
This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
Check that your Synergy 900 is complete.
When you unpack you should have:
•Synergy 900 handset.
•Synergy 900 base station.
•Power adaptor.
•Comprehensive user guide.
•Ni-Cad battery pack.
•Line cord
If anything is missing, please contact your place of purchase immediately.
For your records
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the telephone base station)
Purchase price:
For warranty purposes, proof of purchase is required, so please keep your receipt.
My PIN is:
See page 19 for more information about your PIN.
Please open this page for an ‘at a glance’ guide to
your Synergy 900.
Menu options
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Redial Quickdial
First press
C A L L D I V E R T
See page 20.
Second press
F R I E N D S F A M
See page 22.
Third press
S E T - U P
Set-up allows you to change the original settings of your telephone e.g. handset ringer volume, melodies. See optional settings page 13. It also allows you to register your handset, see page 24.
At a glance
Calls light
Flashes to indicate an incoming call.
Undo
Deletes the last digit entered. Changes the menu setting.
By pressing and holding the X button for 2 seconds you are taken back to Standby e.g. HSET 1
Options
Options
Opens the main menu. Scrolls through menu options. Inserts a pause when storing a number.
Recall
Used to access BT Select Services, switchboards and PBXs.
See page 31
Redial
Press to dial the last number you dialled. Also allows you to view the last number.
See page 10
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Intercom |
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Redial |
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Quickdial |
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Belt clip
On back of handset.
LCD
Clear display that shows the status of your call and the number you have dialled.
Select
Confirms the setting you want from the menu. During a call, acts as the secrecy button.
Talk
Press to make a call, answer a call and end a call.
See page 9
Intercom
Enables you to make calls between handsets.
See page 26
Quickdial
Enables you to store and dial up to 10 numbers in the memory for shared use and up to 10 for personal use.
See page 11
1
Page
Pages all handsets registered to the base station. Used to register additional handsets.
See page 10 and 24
Power
DECT |
This equipment is not |
In Use |
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Alternative arrangements |
Charging |
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to emergency services. |
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Power
Lights up when the mains power is switched on.
See page 6
In use
Lights up during an external call.
See page 9
Charging
Lights up when a handset is placed on the base station.
We recommend that you charge the handset for at least 16 hours before its first use.
See page 7
2
In this guide
At a glance |
1 |
Introduction |
4 |
Setting up |
6 |
Using your Synergy 900 |
9 |
Using the Quickdial memory |
11 |
Optional settings |
13 |
Additional features |
17 |
Using Select Services |
20 |
Using additional handsets |
24 |
Operating with additional |
29 |
base stations |
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Connecting to a switchboard |
31 |
Maintenance |
32 |
Help |
33 |
Technical information |
35 |
Technical specification |
36 |
Index |
37 |
Hints and tips boxes
In this user guide, we’ve included helpful tips and useful hints. They are shown in a grey box.
3
Introduction your Synergy 900 is designed for ease of use and made to the high standards set by BT.
Please read the instructions carefully before use and retain this user guide for future reference.
DECT
By purchasing the Synergy 900 you now own a product which combines the advantages of cordless operation with the performance of a high quality telephone. It complies with the Digital Enhanced Cordless Telecommunications (DECT) standard and offers unparalleled quality and features.
Building up a phone system.
You can use up to 6 handsets with your Synergy 900 base station.
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DECT |
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Power |
This equipment is not |
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In Use |
emergency telephone calls |
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when the power fails. |
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to emergency services. |
Charging |
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This user guide applies to both single and multiple handset systems. The intercom call functions described in this guide apply only to Synergy base stations with more than one Synergy handset connected.
4
Warning
1. Use only the approved battery pack supplied. Spare batteries – Item Code: 871285 are available from BT Shops and the Synergy Helpline
0845 650 20 20.
2.Do not try to use any power supply except the one provided, otherwise you may permanently damage your Synergy 900. It may also invalidate approval of this apparatus. To get a replacement Synergy charger power supply unit (Item Code: 871273) and Synergy base station power supply unit (Item Code: 871340) contact BT Shops or the Synergy Helpline 0845 650 20 20.
3.There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug your Synergy 900 from the mains power and telephone line socket during storms.
4.If you wear a hearing aid, please note that the Synergy 900 works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.
5.Synergy 900 can interfere with other electrical equipment, e.g. answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. It is recommended that you place your Synergy 900 at least one metre away from such appliances to avoid any risk of interference.
The Synergy 900 system has a range of up to 300 metres outdoors and up to 50 metres indoors. It is possible that the range may be affected by being near water (e.g. large ponds, lakes, the sea) and large metal objects (e.g. radiators, steel girders and metal partition walls).
6.The Synergy 900 will produce a certain amount of heat during operation. Equally, the handset as well as any additional chargers you purchase can also become warm during charging.
7.We advise against placing these products on antique, veneered or wooden surfaces as damage may occur.
8.Do not use the Synergy 900 in damp, humid conditions such as bathrooms. Do not expose the equipment or batteries to fire or water.
9.Do not dispose of used batteries with general household rubbish and do not burn them.
10.Do not use the handsets in places where there are explosive hazards.
11.Make sure you connect the power and telephone lines to the correct sockets in the base station.
12.Clean the handset and base station with a damp (not wet) cloth or antistatic wipe.
Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.
5
Setting follow these steps to get your Synergy 900 ready for use.
1. To plan the location of the base station
Your Synergy 900 works by sending and receiving radio signals between the base station and the handset.
The strength of the signal depends on where you site the base station. The higher the base station is located, the better. An upstairs room is ideal. The following points should be considered:
•It should be within 2 metres of a power socket and phone socket otherwise extension cables will be required
•Try to avoid locations near metallic obstructions or electrical appliances, such as TV sets, fridges, computers, fluorescent lights, radiators, metal pipes and metal window frames.
2. Connect the power cable
Plug the power cable into the power socket on the underside of your Synergy 900. When the power is switched on, the base station POWER light comes on.
3. Install the rechargeable battery in the handset
Hold the handset with the keypad facing down, remove the clear plastic directory label cover and press and slide open the battery compartment.
Push
BATTERY
Slide
Insert the battery pack inside the battery compartment and slide the battery compartment cover shut. Replace the directory label cover.
WARNING
It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the battery being fully charged and therefore not working to its optimum capacity.
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4. Charge the handset battery for at least 16 hours
Before you use your Synergy 900 for the first time it is important to have the handset battery fully charged. We recommend that you leave the Synergy 900 Handset on charge for at least 16 hours. Place the handset on the base station. The CHARGING light comes on. Your handset should come pre-registered to the base station as HSET1. If the display shows REG, you will need to register the handset manually by following the simple steps on page 24, “To register a handset”.
To keep your battery in the best condition, leave the handset off the base station for a few hours at a time. (after the initial 16 hour charge)
Battery performance
After charging your Synergy 900 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging.
This is normal and not dangerous.
Under ideal conditions, the handset battery should give about 6 hours talktime or 60 hours standby on a single charge. Please note, however, that the new NiCad battery, does not reach its full capacity until it has been in normal use for several days.
Please note that while NiCad rechargeable batteries can be expected to give years of service they do not last forever. Their actual lifespan depends on how heavily they are used but over time, their capacity to recharge will begin to diminish and they will eventually need replacing.
Battery low warning
Your handset display will show the status of your battery:
•When the charge is low, the battery icon
is displayed.
•When the charge is almost out, you will also hear a warning beep every 10 seconds (during a call) in the earpiece. This indicates that the handset is about to switch off.
5. Connect the telephone line cord to the Synergy 900 base station
Plug the line cord into the line socket on the underside of your Synergy 900.
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6. Connect the telephone line cord
If you do not have modern phone sockets, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct type. This is a chargeable service.
NOTE
Take care that the telephone line cord and power cable plugs are connected to the correct sockets. Incorrect placement could damage the unit.
8
Using your Synergy 900
Making and receiving calls
To make a call
•Press the TALK button to get a line. Display shows . The IN-USE light on the base station comes on.
•Enter the number you want and it is dialled.
Or to preview the number before you call
•Enter the number you want. Display shows
your number. If you make a mistake you can change the number by pressing the button to delete individual digits.
•Press the TALK button. Your number is dialled.
To end a call
•Press the TALK button.
Or
•Place the handset back on the base station.
To receive a call
When the phone rings, both the call light on the handset and the in-use light on the base station flash. Display shows .
•Press the TALK button.
Or
•Pick up the handset from the base station. Display shows and the IN-USE light remains on.
Secrecy
While on a call, this allows you to talk to someone close by without your caller hearing the conversation.
During your call:
•Press the button. Display shows Secrecy icon flashing and SEC. You can now talk without the person on the other end of the line hearing you.
•To talk to your caller again, press the button.
9
To redial the last number |
To page the handset |
Redial
•Press the TALK button.
•Press the REDIAL button. The number is dialled. Display shows the number.
Or
•Press the REDIAL button. Display shows the
last number called. The number can be edited by pressing the button to delete individual digits.
•Press the TALK button. The number is dialled.
To adjust the earpiece volume
You can adjust the incoming call volume by: (The factory setting is 3.)
•Press three times until display shows SETUP.
•Press display shows HANDSET.
•Press display shows LEVEL.
•Press display shows either 1, 2, 3, 4, 5. ( 1 being the lowest and 5 the highest).
•Press several times to scroll through the settings until you have selected your choice.
•Press button to confirm.
•Press and release the blue PAGE button on the base station.
The handset rings for about 10-12 seconds. Display shows PAGE and the flashes. Paging is useful to help you find a misplaced handset. You cannot hold a conversation between the handset and the base station.
If you hit the page button by accident or want to cancel it, press and release the button quickly.
If you have more than one handset registered to the base station, all the handsets will ring.
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