BT 900 User Manual

Synergy 900

Digital cordless telephone featuring DECT

User guide

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Check that your Synergy 900 is complete.

When you unpack you should have:

• Synergy 900 handset.

• Synergy 900 base station.

• Power adaptor.

• Comprehensive user guide.

• Ni-Cad battery pack.

• Line cord

If anything is missing, please contact your place of purchase immediately.

For your records

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the telephone base station)

Purchase price:

For warranty purposes, proof of purchase is required, so please keep your receipt.

My PIN is:

See page 19 for more information about your PIN.

Please open this page for an‘at a glance’ guide to your Synergy 900.

CALL DIVERT

FRIENDS FAM

Menu options

✱

Redial

Quickdial

Recall

Options

First press

See page 20.

Second press

See page 22.

Third press

SET- UP

Set-up allows you to change the original settings of your telephone e.g. handset ringer volume, melodies. See optional settings page 13. It also allows you to register your handset, see page 24.

At a glance

✱

Redial

Quickdial

ecall

Intercom

ptions

Calls light

Flashes to indicate an

incoming call.

Undo

Deletes the last digit entered.

Changes the menu setting.

By pressing and holding the

X button for 2 seconds

you are taken back to

Standby e.g. HSET 1

Opens the main menu.

Scrolls through menu options.

Inserts a pause when storing a

Used to access BT Select Services,

switchboards and PBXs.

Press to dial the last number

you dialled. Also allows you to

view the last number.

See page 31

See page 10

Options

number.

Recall

Redial

Belt clip

On back of handset.

LCD

Clear display that shows the status of your call and the number you have dialled.

Select

Confirms the setting you want from the menu. During a call, acts as the secrecy button.

Talk

Press to make a call, answer a call and end a call.

See page 9

Intercom

Enables you to make calls between handsets.

See page 26

Quickdial

Enables you to store and dial up to 10 numbers in the memory for shared use and up to 10 for personal use.

See page 11

Power

In Use

Charging

.. 

......



......

.. 



..... 



......



......



Page

Pages all handsets registered to the base station. Used to register additional handsets.

See page 10 and 24

DECT

This equipment is not

designed for making

emergency telephone calls

when the power fails.

Alternative arrangements

should be made for access

to emergency services.

Power

Lights up when the mains power is switched on.

See page 6

In use

Lights up during an external call.

See page 9

Charging

Lights up when a handset is placed on the base station.

We recommend that you charge the handset for at least 16 hours before its first use.

See page 7

In this guide

At a glance 1 Introduction 4 Setting up 6 Using your Synergy 900 9 Using the Quickdial memory 11 Optional settings 13 Additional features 17 Using Select Services 20 Using additional handsets 24 Operating with additional 29

base stations Connecting to a switchboard 31 Maintenance 32 Help 33 Technical information 35 Technical specification 36 Index 37

Hints and tips boxes

In this user guide, we’ve included helpful tips and useful hints. They are shown in a grey box.

Introduction your Synergy 900 is designed for ease of

use and made to the high standards set by BT.

Please read the instructions carefully before use and retain this user guide for future reference.

DE C T

By purchasing the Synergy 900 you now own a product which combines the advantages of cordless operation with the performance of a high quality telephone. It complies with the Digital Enhanced Cordless Telecommunications (DECT) standard and offers unparalleled quality and features.

Building up a phone system.

You can use up to 6 handsets with your Synergy 900 base station.

Options

In t e

Recall

✱

Redial

Quickdial

DECT

This equipment is not designed for making

emergency telephone calls

when the power fails.

Alternative arrangements

Options

In t e

r c

Recall

✱

Redial

Quickdial

Options

In te

r c

Recall

✱

Redial

Quickdial

should be made for access

to emergency services.

Power

In Use

Charging

.. 

......



..... 

......



......



.. 



This user guide applies to both single and multiple handset systems. The intercom call functions described in this guide apply only to Synergy base stations with more than one Synergy handset connected.

Options

In t e

Recall

✱

Redial

Quickdial

Options

In te

r c

Recall

✱

Redial

Quickdial

Options

I n te

call

r c

✱

Redial

Quickdial

Warning

1. Use only the approved battery pack supplied.

Spare batteries – Item Code: 871285 are available from BT Shops and the Synergy Helpline

0845 650 20 20.

2. Do not try to use any power supply except the

one provided, otherwise you may permanently damage your Synergy 900. It may also invalidate approval of this apparatus. To get a replacement Synergy charger power supply unit (Item Code:

871273) and Synergy base station power supply unit (Item Code: 871340) contact BT Shops or the Synergy Helpline

3. There is a slight chance that your phone

0845 650 20 20.

could be damaged by an electrical storm. We recommend that you unplug your Synergy 900 from the mains power and telephone line socket during storms.

4. If you wear a hearing aid, please note that the

Synergy 900 works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.

5. Synergy 900 can interfere with other

electrical equipment, e.g. answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. It is recommended that you place your Synergy 900 at least one metre away from such appliances to avoid any risk of interference.

The Synergy 900 system has a range of up to 300 metres outdoors and up to 50 metres indoors. It is possible that the range may be affected by being near water (e.g. large ponds, lakes, the sea) and large metal objects (e.g. radiators, steel girders and metal partition walls).

6. The Synergy 900 will produce a certain

amount of heat during operation. Equally, the handset as well as any additional chargers you purchase can also become warm during charging.

7. We advise against placing these products on

antique, veneered or wooden surfaces as damage may occur.

8. Do not use the Synergy 900 in damp, humid

conditions such as bathrooms. Do not expose the equipment or batteries to fire or water.

9. Do not dispose of used batteries with general

household rubbish and do not burn them.

10. Do not use the handsets in places where

there are explosive hazards.

11. Make sure you connect the power and

telephone lines to the correct sockets in the base station.

12. Clean the handset and base station with a

damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Setting up follow these steps to get your Synergy 900

ready for use.

1. To plan the location of the base station

Your Synergy 900 works by sending and receiving radio signals between the base station and the handset.

The strength of the signal depends on where you site the base station. The higher the base station is located, the better. An upstairs room is ideal. The following points should be considered:

• It should be within 2 metres of a power socket and phone socket otherwise extension cables will be required

• Try to avoid locations near metallic obstructions or electrical appliances, such as TV sets, fridges, computers, fluorescent lights, radiators, metal pipes and metal window frames.

2. Connect the power cable

Plug the power cable into the power socket on the underside of your Synergy 900. When the power is switched on, the base station light comes on.

POWER

3. Install the rechargeable battery in the handset

Hold the handset with the keypad facing down, remove the clear plastic directory label cover and press and slide open the battery compartment.

Push

BATTERY

Slide

Insert the battery pack inside the battery compartment and slide the battery compartment cover shut. Replace the directory label cover.

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the battery being fully charged and therefore not working to its optimum capacity.

4. Charge the handset battery for at

least 16 hours

Before you use your Synergy 900 for the first time it is important to have the handset battery fully charged. We recommend that you leave the Synergy 900 Handset on charge for at least 16 hours. Place the handset on the base station. The

CHARGING light comes on. Your handset

should come pre-registered to the base station as HSET1. If the display shows REG, you will need to register the handset manually by following the simple steps on page 24, “To register a handset”.

To keep your battery in the best condition, leave the handset off the base station for a few hours at a time. (after the initial 16 hour charge)

Please note that while NiCad rechargeable batteries can be expected to give years of service they do not last forever. Their actual lifespan depends on how heavily they are used but over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Battery low warning

Your handset display will show the status of your battery:

• When the charge is low, the battery icon is displayed.

• When the charge is almost out, you will also

hear a warning beep every 10 seconds (during a call) in the earpiece. This indicates that the handset is about to switch off.

Battery performance

After charging your Synergy 900 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.

Under ideal conditions, the handset battery should give about 6 hours talktime or 60 hours standby on a single charge. Please note, however, that the new NiCad battery, does not reach its full capacity until it has been in normal use for several days.

5. Connect the telephone line cord to

the Synergy 900 base station

Plug the line cord into the line socket on the underside of your Synergy 900.

6. Connect the telephone line cord

If you do not have modern phone sockets, call Freefone engineer to come and fit the correct type. This is a chargeable service.

NOTE

Take care that the telephone line cord and power cable plugs are connected to the correct sockets. Incorrect placement could damage the unit.

0800 800 150 and ask for a BT

Using your Synergy 900

Making and receiving calls

To make a call

• Press the TALK button to get a line. Display shows . The station comes on.

• Enter the number you want and it is dialled.

Or to preview the number before you call

• Enter the number you want. Display shows your number. If you make a mistake you can change the number by pressing the to delete individual digits.

• Press the

TALK button. Your number is dialled.

IN-USE light on the base

✗ button

To receive a call

When the phone rings, both the call light on the handset and the in-use light on the base station flash. Display shows .

• Press the

• Pick up the handset from the base station. Display shows and the remains on.

Secrecy

While on a call, this allows you to talk to someone close by without your caller hearing the conversation.

During your call:

TALK button.

IN-USE light

To end a call

• Press the TALK button.

• Place the handset back on the base station.

• Press the ✔ button. Display shows Secrecy icon flashing and SEC. You can now talk without the person on the other end of the line hearing you.

• To talk to your caller again, press the ✔ button.

To redial the last number

Redial

To page the handset

• Press the TALK button.

• Press the

REDIAL button. The number is

dialled. Display shows the number.

• Press the

REDIAL button. Display shows the

last number called. The number can be edited by pressing the

✗ button to delete individual

digits.

• Press the

To adjust the earpiece volume

TALK button. The number is dialled.

You can adjust the incoming call volume by: (The factory setting is 3.)

• Press ➔ three times until display shows SETUP.

• Press ✔ display shows HANDSET.

• Press ✔ display shows LEVEL.

• Press ✔ display shows either 1, 2, 3, 4, 5.

(1 being the lowest and 5 the highest).

• Press ➔ several times to scroll through the

settings until you have selected your choice.

• Press ✔ button to confirm.

• Press and release the blue PAGE button on the base station.

The handset rings for about 10-12 seconds. Display shows PAGE and the flashes. Paging is useful to help you find a misplaced handset. You cannot hold a conversation between the handset and the base station.

If you hit the page button by accident or want to cancel it, press and release the button quickly.

If you have more than one handset registered to the base station, all the handsets will ring.

Using the quickdial memory

To store a quickdial number

Quickdial

0-9

Shared and personal quickdials

You can store up to 20 numbers on your Synergy 900.

Shared telephone numbers

10 numbers can be stored in your shared memory. These numbers can be quick dialled by any Synergy handset registered with the base station.

Personal telephone numbers

A further 10 numbers can be stored in your personal memory. These numbers can only be used to quickdial from the handset they are stored in.

To select shared or personal quickdial numbers

Your Synergy is set to SHARED quickdials. You can switch between SHARED and PERSONAL quickdials.

Quickdial

• Press and hold the

QUICKDIAL button for at

least 2 seconds.

• Handset beeps and LCD shows SHARED or PERSONAL depending on the current setting.

• Press ➔ to switch between the 2 options.

• When required option is displayed on LCD press ✔ to confirm.

• Handset LCD reverts to HSET 1

Once you have selected either your ‘Personal’ or ‘Shared’

• Press and release the

QUICKDIAL store:

QUICKDIAL button

• LCD shows 1 if no number stored or 1 followed by the number stored in the memory.

• Press the ➔ button to scroll through the memory locations

• When the required memory location is displayed press and hold the

QUICKDIAL

button for at least 2 seconds or until a beep is heard.

• Enter the phone number you want.

• The display shows the location and the phone number.

• Press the ✔ button to store the number. You hear a confirmation beep and the display shows STORED

You may find it useful to keep a note of the location number (

0-9) you set for quickdial

numbers. Use the directory label on the back of the handset.

PULL

1 2

No.

You can scroll through the quickdial numbers and see any available locations. You can then change or add a number.

Press the ✗button to reverse one step of the

instructions. Or press it and hold for 2 seconds to revert quickly to standby.

To View or edit a quickdial memory number

First, confirm that the handset is searching in the correct memory (ie. SHARED or PERSONAL), if it is not, change it by following the steps on page 11.

To dial a quickdial number

This dials from the quickdial memory, SHARED or PERSONAL, which is currently selected.

Quickdial

0-9

• Press the

• Press the location number you want is stored. The number is dialled.

TALK button. QUICKDIAL button.

0-9 where the quickdial

Quickdial

• Press and release the

QUICKDIAL button.

• Display shows the first quickdial location plus the number stored under that location.

• Press the ➔ button several times to move to the stored number that you want to view or edit.

• To edit press the

QUICKDIAL button for a few

seconds until a beep is heard.

• Press the

✗ button to delete the existing

digits from the right. When the memory is empty, key in the new number.

• Press the ✔ button to store the new number. The display shows STORED and the handset beeps.

To view then dial a quickdial number

You can display the number before dialling.

Quickdial

• Press the

QUICKDIAL button.

• Display shows the first location and the number stored.

• Press the ➔ button to scroll through the quickdial list until you display the number you want.

• Press the

TALK button. The number is dialled.

Optional settings

To adjust the dial delay

The dial delay is the time taken by the phone to send a number to the exchange after dialling. The dial delay can be set to short, medium or long. The factory setting is medium.

• Press the ➔ button several times until display

shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows

SECURITY PIN.

• Press the ➔ button several times until the

display shows DIAL DELAY.

• Press the ✔ button. Display shows current

setting (SHORT, MED, or LONG).

• Press the ➔ button to change the setting.

• Press the ✔ button. A beep confirms that the

change has been made.

If you stop any procedure before it is completed, your Synergy handset will revert to standby after 20 seconds.

To adjust the handset ringer volume

The handset ringer can be set to LOW, HI or OFF.

• Press the ➔ button several times until display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows LEVEL.

• Press the ➔ button several times until the display shows RING VOL.

• Press the ✔ button. Display shows the current setting HI (LOW or OFF).

• Press the ➔ to change the setting. Display shows LOW (HI or OFF ).

• Press the ✔ button. A beep confirms that the change has been made.

If you select OFF as the handset ringer setting the screen will show SILENT.

To adjust the handset ringer melody

You can select from six different ringer melodies.

• Press the ➔ button until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows LEVEL.

• Press the ➔ button until the display shows

MELODIES.

• Press the ✔ button. Display shows the

current setting A (or B,C,D, E,F). The displayed setting is played.

• Press the ➔ to change the setting. Display

shows the next melody option. The melody is played.

• Press the ✔ button when you want to select

a melody. A beep confirms that the change has been made.

If more than one handset is registered to the base it can be useful to select different melodies for each handset.

To adjust the ringer volume in the base station

You can switch between HI, LOW and OFF.

• Press the ➔ button until the display shows

SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows SECURITY

PIN.

• Press the ➔ button until the display shows

RING VOL.

• Press the ✔ button. Display shows and plays

the current setting HI (or LOW, OFF).

• Press the ➔ to change the setting. Display

shows the next option and the ringer sounds.

• Press the ✔ button. A beep confirms that the

change has been made.

To adjust the base station melody

You can select from four different ringer melodies.

• Press the ➔ button until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows SECURITY PIN.

• Press the ➔ button until the display shows MELODIES.

• Press the ✔ button. Display shows the current setting A (or B,C,D). The displayed setting is played.

• Press the ➔ button to change the setting. Display shows the next melody option. The melody is played.

• Press the ✔ button when you want to select a melody. A beep confirms that the change has been made.

To switch the keypad beeps on and off

Whenever you press a button on the handset, you will hear a beep. You can turn this sound on and off. The original setting is ON.

• Press the ➔ button several times until the

display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows LEVEL.

• Press the ➔ button. Display shows KEYTONES.

• Press the ✔ button. Display shows the

current setting ON or OFF.

• Press the ➔ to change the setting. Display

shows OFF or ON.

• Press the ✔ button. A beep confirms that the

change has been made.

To reset your Synergy 900 base station to its original settings

• Switch off the mains power.

• Press and hold down the Continue to hold down the

PAGE button.

PAGE button while

switching the mains power back on and for a further five seconds until the base station gives a confirmation beep. After another five seconds a second confirmation beep will indicate that the base station reset is complete.

This will reset:

Base station PIN code to 0000. Dial delay. Recall mode. Ringer volume. Ringer melody.

It will remove:

All handsets registered to the base station. All shared numbers stored in the memory.

Press the ✗button to reverse one step of the

instructions. Or press and hold to revert quickly to standby.

To reset your Synergy 900 handset to its original settings

• Press the ➔ button several times until display

shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows LEVEL.

• Press the ➔ button several times until the

display shows RESET.

• Press the ✔ button. Display shows CONFIRM.

• Press the ✔ button. Display shows CONFIRM

again.

• Press the ✔ button. Display shows REG.

The handset is reset, and is now de-registered from the base station(s).

This will reset:

RINGER VOLUME to high. RINGER MELODY to A. EARPIECE VOLUME to medium. KEYTONES to ON. Quickdial memory to shared.

It will delete

Quickdial numbers stored in the personal memory. Last number redial memory. Personal emergency numbers.

Unchanged :

Quickdial numbers stored in the shared

YYoouu wwiillll nnooww nneeeedd ttoo rree--rreeggiisstteerr yyoouurr hhaannddsseett.. FFoollllooww tthhee iinnssttrruuccttiioonnss oonn ppaaggee 2244..

Additional features

Keypad Guard and Emergency Numbers

To enter up to four personal emergency numbers for use when the keypad guard is ON

Your personal emergency numbers are recognised by your Synergy 900 when they are dialled. No other calls (except calls) will be allowed while the keypad guard is switched on.

NOTE:

You must program your chosen emergency numbers into all Additional Handsets. As well as the handset supplied with your Synergy 900.

It is recommended that you write down the emergency numbers (up to 4) that you wish to enter before starting this process.

• Press the ➔ button several times until the

display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows LEVEL.

• Press the ➔ button several times until the

display shows EMERGENCY.

• Press the ✔ button. Display shows 1- ENTER NO-.

Key in the number you want.

999 and 112

• Press the ✔ button. Display shows STORED and beeps. The display reverts to EMERGENCY.

• Press the ✔ button. Display now shows last memory number and the number keyed into it.

• Press the ➔ button to move to the next memory slot. Display shows 2- ENTER NO-.

• Repeat from step 5 above until you have entered all the numbers you wish to store.

EMERGENCY NUMBERS

To view or edit your personal emergency numbers

• Press the ➔ button until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows LEVEL.

• Press the ➔ button until the display shows EMERGENCY.

• Press the ✔ button. Display shows the first

personal emergency number. To scroll through the numbers press the ➔ button until the number you wish to view or edit is displayed.

• To edit, press the ✔ button.

• Press the one at a time. Press the digits as you wish to remove or until the display shows only the memory number and dash. Now enter the new number or leave blank.

• Press the ✔ button. Displays shows STORED, beeps then switches to EMERGENCY.

• Press and hold the standby. The display shows HSET 1.

Keypad guard

The keypad guard feature is designed to prevent accidental dialling. To ensure that it is possible to dial your selected emergency numbers the Synergy 900 is able to store up to 4 of your personal emergency numbers.

To switch the keypad guard on

✗button which will delete the digits

✗button for as many

✗ button to return to

Press the ✗button to reverse one step of the

instructions. Or press and hold to revert quickly to standby.

To switch the keypad guard off

• Press the ✔ button then, within two seconds,

press the

If you press any other button while the GUARD is switched on, the display shows PRESS TICK for two seconds. If you press the ✔button, the display shows NOW PRESS 0. You have two seconds to press the 0 button before the display returns to GUARD ON.

NOTE:

If the handset ringer has been switched off , the display will show SILENT instead of GUARD ON.

0 button.

• Press the ✔ button then, within two seconds, press the

When in GUARD mode, users are restricted to four functions:

• Preview dialling an emergency service number.

• Answer incoming call.

• Dial one of up to four numbers which you can store on the handset memory for emergencies. See ‘Storing personal emergency numbers’, page 17.

• Switch keypad

0 button. Display shows GUARD ON.

GUARD off.

Dialling emergency numbers when the keypad guard is on

To dial any of the emergency numbers

• Enter the number you want in full.

• Press the

TALK button.

Setting your own base station PIN code

You can set your own four-digit code number for your Synergy 900 base station. This prevents unauthorised users from registering or de-registering handsets on your Synergy 900 base station.

• Press the ➔button until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows SECURITY PIN.

• Press the ✔ button. Display shows OLD PIN ----. (default 0000).

• Enter the current PIN code (default 0000). The ---- marks disappear one by one. The entered numbers are not displayed.

• Press the ✔ button. Display shows NEW PIN ----.

• Enter the new PIN number. The ----marks disappear.

• Press the ✔ button. Display shows NEW PIN ----again. Re-enter the new PIN number, so that the base station can check that there was no mistake on entering the PIN.

• Press the ✔ button.

• The display shows OK. You hear a confirmation beep. The display then changes to HSET 1.

Keep a record of your PIN number in the boxes on the fold-out page at the front of this guide.

Using Select Services

Your Synergy 900 gives you easy access to the following range of BT Select Services, once you have subscribed to them.

• Call Waiting

• Call Diversion

• Three Way Calling

Your Synergy 900 also gives you quick access to:

• Friends & Family which is subscription free

Call Waiting

Call Waiting lets you know when someone else is trying to get through, even when you’re already on the phone. During a call, you hear beeps to indicate that another person is ringing your number.

ecall

• When you hear the beeps, press the button to take the new call.

• To switch between both calls, press the

RECALL button.

For further information, see Select Services User Guide, supplied when you subscribe to the service.

RECALL

Some of these services may not be available. Contact your network provider.

Call Diversion

You can use your Synergy 900 to request the network to divert incoming calls to another number.

You can choose to divert:

– all calls; – calls that are not answered within 5 rings; or – calls when your line is already engaged.

• Press the ➔ button. Display shows

• Press the ✔ button. Display shows

• Press the ✔ button to request Call Diversion.

You can now scroll through three options:

• Display shows will be diverted.

• Press the ➔ button. Display shows which means calls that you don’t answer within 5 rings will be diverted.

• Press the ➔ button. Display shows which means that callers who get the engaged tone will be diverted.

ALL CALLS, which means all calls

CALL DIVERT.

SET.

NOT ANS

ENGAGED

• Select the displayed option by pressing the

✔ button. The handset automatically sends a sequence of tones to the network exchange. Display shows

PLS LISTEN and you hear a

network announcement.

• Follow the instructions from the network announcement.

To cancel Call Diversion

• Press the ➔ button twice, display shows

CALL DIVERT.

• Press the ✔button to display

• Press the ➔ button to display

SET.

CANCEL.

You can now cancel any of the options you have set:

• Press the ✔ button. Display shows

• Press the ➔ button. Display show

• Press the ➔ button. Display shows

ALL CALLS.

NOT ANS.

ENGAGED.

• Press the ✔ button to cancel the option displayed. The handset automatically sends a sequence of tones to the network exchange. Display shows

PLS LISTEN and you hear a

network announcement confirming your cancel instruction.

• Press the

TALK button to return to standby or

replace the handset on the base station.

To check Call Diversion

You can check to see what Call Diversion settings have been made, i.e.

ALL CALLS, NOT ANS

or ENGAGED.

• Press the ➔ button twice, display shows

CALL DIVERT.

• Press the ✔ button. Display shows

SET.

• Press the ➔ button twice, display shows

CHECK.

• Press the ✔ button to display

ALL CALLS.

• Press the ➔ button to move between the

ALL CALLS, NOT ANSWER or ENGAGED option that

you want to check.

• Press the ✔ button and wait to hear the

network announcement which tells you whether the option has been set or not. The handset automatically sends a sequence of tones to the network exchange.

• Press the

TALK button to return to standby or

replace the handset on the base station.

Three Way Calling

You can hold a conversation with two other external callers. You can speak to both people at the same time or choose to switch between both callers. This facility does not include calls between more than two handsets on intercom feature.

To make a three-way call

Make the first call as normal. Then:

• Press the ➔ button, the display shows

3 WAY CALL.

• Press the ✔ button. Your first caller is put on hold. Display shows

• Dial the number you want for the second call.

• Press the ➔ button until display shows

JOIN CALLS.

• Press the ✔ button. You and your two callers can now have a three-way conversation.

• To end the three-way call, press the button or place the handset back on the base station.

ENTER NO.

TALK

Friends and Family

This is where the telephone number of the Friends & Family service is pre-programmed into your Synergy 900, enabling you to dial the Friends & Family service and follow the instructions from the network to add or change numbers.

To set and update Friends and Family

• Press the ➔ button several times until the

display shows

• Press the dial. After 5 seconds the display shows

PLS LISTEN.

• Follow the announcement instructions.

FRIENDS FAM.

TALK button or the ✔ button to

For full details of the switching options available, see the Select Services User Guide.

Editing select service numbers

If the pre-programmed telephone numbers for ‘friends and family’ changes you can update it.

• Press the ➔ button several times until the

display shows

• Press the ✔ button. Display shows HANDSET

• Press the ✔ button. Display shows LEVEL

• Press the ➔ button several times until the

display shows

• Press the ✔ button. Display shows FRIENDS FAM

• Press the ✔ button again. Display shows the

telephone number stored.

• Press the ✔ button, you are now in the edit

mode.

• Delete the number by pressing the for as many digits as you want to remove.

• Enter the new number for the Select Service followed by ✔ button.

• Display shows

FRIENDS FAM.

• Press and hold the standby. The display shows

SET UP

SERVICES

✗ button

STORED, beeps and then shows

✗ button to return to

HSET 1

Using additional handsets

Registering an additional Synergy handset with the base station or re-registering a handset

Up to six handsets can be registered and operated from the Synergy 900 base station. The system allows intercom calls between two handsets while a third is making an external call.

Each additional handset you purchase must be registered with the base station.

Before registering a new handset

Remember to charge the batteries for at least 16 hours. When switched on, the handset will display

nnoott rreeggiisstteerreedd

To register a handset

At the base station:

• Press and hold down the blue

until you hear a beep (after about 10 seconds).

You now have up to 1 minute to register the handset, during which the IN-USE light f lashes on the base station.

RREEGG

. This tells you that the handset is

with the base station.

PAGE button

At the handset:

• Press the ➔ button several times until the

display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows LEVEL.

• Press the ➔ button several times until the

display shows REG.

• Press the ✔ button. Display shows ADD.

• Press the ✔ button. Display shows PLS WAIT

then, after a short delay, the Park No. of the base station.

• Press the ✔ button. Display shows PIN ----.

• Enter the four-digit base station code. (Default 0000. Enter this if the base station code has not been changed.) The ----marks disappear one by one.

• Press the ✔ button. You hear a confirmation beep. Display shows LABEL = (which refers to the handset number).

• Press the ✔ button to automatically allocate the next handset number.

• If you are re-registering your only or first handset, enter You hear a confirmation beep.

Park No. is a unique number given to each individual base station

1, followed by the ✔ button.

Display briefly shows PLS WAIT then the base station to which your handset is registered, e.g. BASE 1, and finally shows the handset number you have given it, e.g. HSET 1.

To de-register another handset that is registered to your base station

You cannot use the same number on more than one handset since this disables the intercom function.

To de-register your handset

• Press the ➔ button several times until the

display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows LEVEL.

• Press the ➔ button several times until the

display shows REG.

• Press the ✔ button. Display shows ADD.

• Press the ➔ button until the display shows

REMOVE.

• Press the ✔ button. Display shows PIN= ----.

• Enter the four-digit base station code. (Default 0000. Enter this if the base station code has not been changed.) The ----marks disappear one by one.

• Press the ✔ button. Display shows LABEL=X (i.e. your handset number).

• Press the ✔ button. You will hear a beep, the display will show e.g. HSET 2 followed by REG.

• Your handset is now de-registered.

Follow the steps opposite ‘To de-register your handset’ but instead of entering the label of your own handset, scroll through the options button ➔ until the label of the handset you wish to de-register is shown.

• Press the ✔ button to confirm. You hear a

confirmation beep.

• The display on the de-registered handset changes to REG. (Or, if it is also registered with another base station, the display shows the handset number for that base station.)

If you are experiencing problems, please call the Synergy Helpline on

0845 650 20 20.

Making intercom calls

You can make intercom calls to handsets registered to the same base station.

To call another handset

Intercom

1- 6

• Press the INTERCOM button. Display flashes (INT) and you hear a continuous tone (in the earpiece).

• Enter the handset number you want ( Display shows INT CALL and the number of the handset you are calling.

The other handset rings. If there is no answer after 30 seconds, the call is ended.

To answer an intercom call

The handset rings. Display shows INT CALL (display flashes (INT)) and the number of the handset calling you.

Intercom

• Press the

INTERCOM button.

• Lift the handset off the base station or charger.

1-6).

To end an intercom call

Intercom

• Press the INTERCOM button.

• Replace the handset on the base station or charger.

Making and receiving external calls while on an intercom call

To receive an external call

While on an intercom call:

• You hear the call waiting tone in the earpiece. The base station rings. The calls light flashes. The display flashes .

• Press the intercom caller is put on hold and the display flashes (INT) and goes blank.

• To end the external call, press the You will then be returned to the intercom call.

To make an external call

If you need to make an external call while on an intercom call:

TALK button to answer the call. The

TALK button.

• Press the

TALK button to put your intercom

caller on hold. Display flashes INT and shows

(display goes blank).

• Dial the external number to make your call.

• Press the

TALK button to end the external call.

To switch between callers

If you have one internal and one external call on the line, you can switch between the two:

Intercom

• While on the external call, press the

INTERCOM button.

• While on the intercom call, press the

TALK

button.

Making and receiving intercom calls while on an external call

To make an intercom call

During an external call, you may want to consult another handset user:

Intercom

1- 6

• Press the call is put on hold and they will hear a series of on-hold beeps. The display flashes and INT.

• Enter the number of the handset you want to call (

• Press the intercom call.

INTERCOM button. Your external

1-6). The handset is dialled.

INTERCOM button to end the

To receive an intercom call

During an external call:

Intercom

• You hear the call waiting tone in the earpiece. The handset calls light flashes. The display flashes (INT), shows INT CALL and the number of the handset calling you.

• Press the

INTERCOM button to answer the

call and to put your external call on hold. They hear a series of on-hold beeps.

• Press the

TALK button to return to the external

caller.

• To end this call press the

TALK button again.

• You are now automatically returned back to the intercom call.

• To end this call press the

To switch between callers

INTERCOM button.

If you have one internal and one external call on the line, you can switch between the two:

Intercom

• While on the external call, press the

INTERCOM button.

• While on the intercom call, press the

TALK

button.

To transfer a call

You can transfer an external call to any other handset registered to the same base station.

When you are on an external call:

Intercom

• Press the

INTERCOM button. Your caller is

put on hold and will hear a series of beeps.

• Press the number of the handset to which you want the call transferred. Display shows INT CALL and the handset number you are calling. The other handset rings.

• When your call is answered, you can tell them there is a call for them.

• Press the ➔ button until the display shows TRANSFER.

• Press the ✔ button and the call is transferred.

If the other handset does not answer:

To put intercom and external calls on hold

When you have two calls on the same line, you can put them both on hold:

Intercom

• Press the ➔ button until display shows HOLD

CALLS.

• Press the ✔ button. Display flashes , INT

and shows CALLS HELD flashing.

• Press the external caller or press the

TALK button to speak to your

INTERCOM button

to speak to your intercom caller.

Intercom

• Press the

INTERCOM button to reconnect to

your external caller. If the other handset has not answered after 15 seconds, you will be reconnected to your external caller automatically.

NOTE:

If you place the handset back on the base station, and the other handset does not answer, your handset will ring after 30 seconds. When you answer you will be reconnected to the original caller.

Operating with additional base stations

It is possible to build your Synergy 900 into a much

larger phone system with the addition of up to 3 extra base stations.

You can use up to six handsets on each Synergy 900 base station, and up to four base stations with your handset to build up a comprehensive and easy to use cordless telephone system.

The handset supplied with each base station is already registered as HSET 1.

To register additional handsets to base stations

Use the instructions shown on page 24, but remember to start the sequence by pressing and holding down the blue station you want to register a handset with. It sends a unique signal and your handset will automatically accept it as the next base station.

Automatic connection to different base stations

If each base station is connected to a different telephone line, your handset can only make and receive calls from one base station at a time.

NOTE:

If you move out of range of the base station, you will lose the signal along with any current call. Your handset will now search for the next available base station to which it is registered.

PAGE button on the base

To select a specific base station

For instance, if you are in an area where two or more base stations overlap, you can choose the one which is connected to the telephone line you want to use.

1- 4

• Press the ➔ button several times until the display shows SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ✔ button. Display shows LEVEL.

• Press the ➔ button several times until the display shows BASE.

• Press the ✔ button. Display shows CHANGE.

• Press the ✔ button. Display shows BASE = (NO.). This is the base station your handset is currently registered with.

• Either press the ➔ button to scroll through and display the available base stations ( or press the number of the base station you want (

• Press the ✔ button. You hear a confirmation beep. Display shows BASE = (e.g. 1 ) for two seconds. The icon starts flashing to indicate that the handset is searching for the selected base. When the selected base is found, the icon is extinguished and the display changes to show HSET (e.g. 1 ). This is your handset number on the new base station.

1-4) on the keypad.

1-4)

Synergy base stations at home and at the office

By registering your handset with one base station at work and another at home, you can keep the same handset for both. As soon as you are within range of either base station, your handset will automatically pick up the signal.

Connecting to a switchboard

When connecting your Synergy 900 to a switchboard/PBX, you may need to change the dialling mode setting from Time Break Recall (

TB) to Earth Recall (E).

To switch between Time Break Recall and Earth Recall

The original setting is Time Break Recall.

• Press the ➔ button until the display shows

SET UP.

• Press the ✔ button. Display shows HANDSET.

• Press the ➔ button. Display shows BASE.

• Press the ✔ button. Display shows

SECURITY PIN.

• Press the ➔ button until the display shows

RECALL.

• Press the ✔ button. Display shows the current

setting TB (or E).

• Press the ➔ button to display the alternative

option. Display shows E (or TB).

• Press the ✔ button. You hear a confirmation

beep. Display shows RECALL.

Press the ✗button to reverse one step of the

instructions. Or press and hold to revert quickly to standby.

Maintenance

General

Simply clean the Synergy 900 and any additional handsets and chargers with a damp cloth (not wet) or an antistatic wipe. Never use a dry cloth as this may cause a static shock.

Service

Within guarantee

If you experience a problem with your Synergy 900 or handset, you should contact the Synergy 900 Helpline on charged at local call rates. If the problem is not remedied, you will be advised to contact your original point of purchase.

Some retailers offer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details.

Outside warranty

If your Synergy 900 needs repair after the warranty period has ended, call the Synergy 900 Helpline on informed of our recommended repair agents.

0845 650 20 20. Calls are

0845 650 20 20 and you will be

If you have to return your Synergy 900

Pack the base station and handset securely, preferably in the original packaging. All parts must be returned, including line cords, power supply unit and original battery (we cannot take responsibility for goods damaged in transit).

Help

CALL DIVERT

Emergency Calls

The emergency services can be contacted in the UK by dialling any country that is a member of the European community.

If your Synergy 900 is connected to a switchboard/PBX, you may have to dial an access number before services. Some switchboards cannot dial out during a power failure.

999 or 112 which is valid in

999 to contact the emergency

LCD Displays

REG

CALL DIVERT

PLS WAIT

CALL DIVERT

HSET

CALL DIVERT

SHARED

CALL DIVERT

Means handset is not registered to the base. See page 24 for handset registering.

The handset is in registration mode and searching for the base station. See page 24.

The handset is registered to a base other than Synergy.

Shows that you are in the memory function. See page 11.

SILENT

GUARD ON

Replacing handset battery

After a time, you may find that the handset battery is running out of charge more quickly. This is a standard sign of wear and the battery will need replacing.

Spare batteries (Item Code 871285) are available from BT Shops and the Synergy 900 Helpline

0845 650 20 20.

Do not immerse batteries in water or throw them into fire, or dispose of them with ordinary domestic refuse.

BT accepts no responsibility for damage caused to your Synergy handset by using any other type of battery.

No display appears

The battery may be flat or dead. Recharge or replace the battery.

The handset ringer volume control has been switched to off. See page 13

Keypad guard is on.

No dial tone

Is the Synergy 900 telephone line cord plugged into the phone socket? Check that the base station is connected to the mains power and switched on.

You cannot link up with the base station

If the display shows REG, the handset must be registered with the Synergy 900. See page 24.

Is the display flashing the . The mains power cable may not be connected at the base or switched on.

Are you in range of the base station?

Battery could be low or flat.

If using more than one base station, check that you are connected to the correct base. See page 29.

No ring on the handset or base station

The ringer volume may be switched off. To adjust the ringer volume on the base station, see page 14.

Check that the Synergy 900 is plugged into the phone socket.

Check that the base station is plugged into the mains power and switched on.

Handset beeps every 10 seconds during a call

Are the handset batteries low? Have you subscribed to Call Waiting? It may be another call coming in. Press the Recall button to take the new call.

Buzzing noise on my radio, TV, computer or hearing aid

Sometimes, your Synergy 900 can interfere with other electrical equipment, e.g. answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. It is recommended that you place your Synergy 900 and other Synergy handsets at least one metre away from such appliances to avoid any risk of interference.

The charger does not appear to be working

Check that:

• the power adaptor is properly plugged into the charger;

• your handset has slotted correctly into the charger.

• the battery is fitted correctly into the handset.

Are you using the correct power adaptor?

Synergy 900 power supply unit 871340. Synergy charger power supply unit 871273.

Intercom does not work

Check that you have pressed the Intercom button followed by the correct handset number.

Cannot adjust options setting in the base station

Is someone else making changes via another handset? Have you pressed the ✔ button to confirm your selection.

If you are still experiencing difficulty, call the Synergy Helpline on

0845 650 20 20.

Technical information

Environment

Your Synergy 900 should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other surfaces which generate fibres or place it in locations which prevent the free flow of air over its surfaces.

Warning

The apparatus is only designed to be operated in a normal office or domestic environment where the relative humidity does not exceed 75%. It should not be used in bathrooms or near water.

If the power fails

This equipment is not designed for making emergency calls when the power fails. Alternative arrangements should be made for access to emergency services.

How many phones can you have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items that may be connected to any one telephone line. The Synergy 900 base station has a REN of 1. Additional Handsets have a REN value of 0. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise. A total REN of 4 is allowed.

Approval

Connection to the BT telephone network.

Synergy 900 is fully approved for connection to the BT network provided it is used according to the instructions in this guide. The telephone lines must provide Multi-frequency (Touch Tone) dialling capabilities.

It may be connected to Direct Exchange Lines and switchboards (PBXs) with new plan (plug and socket) arrangements.

Connecting to switchboards.

Synergy 900 is only approved for use with a compatible switchboard including those which do not provide secondary proceed indication. If you would like a list of suitable switchboards, contact BT on

154. If you do have a compatible switchboard, it

cannot be guaranteed that the telephone will operate correctly under all possible conditions of connection. If you have any difficulties, contact BT on 154.

Generally Synergy 900 can be connected to any switchboard where a simple modern telephone can be used to make and receive calls. Synergy 900 is suitable for connection to switchboards which return secondary proceed indication.

Technical specification

Standard DECT/GAP Number of channels 120 duplex channels Radio frequency range 1880 MHz to 1900 MHz Duplex method Time-division multiplexing. 10 ms frame length Channel spacing 1728 kHz Bit rate 1152 kbit/s Modulation GFSK Voice coding 32 kbit/s Transmitted power 10 mW, average output per channel Range up to 300 metres outdoors (uninterrupted line

of sight) up to 50 metres in buildings

Power supply Base station 230 V/50 Hz (AC adaptor) Power consumption base station 3.9 VA

Operating time, mobile unit Standby: up to 60 hours (with fully charged battery) Phone in use: Up to 6 hours

Permitted ambient conditions 0°C to 40°C for operation (maximum) 20% to 75% rel. humidity

Permitted storage temperature –10°C to +60°C Signalling method DTMF Signal key function Earth Recall/Timed Break Recall Base station dimensions 150mm x 105mm x 120mm (L x W x H) Telephone unit dimensions 180mm x 60mm x 35mm (L x W x H) Weight Base station: 250g

Handset: 200g (with battery)

Index

Adjusting earpiece volume 13 At a glance 1 Base stations

using a specific base station connection to different base stations 29 at home and at the office 30

Battery 6

installing 6 charging 7 battery low warning 7

replacing handset battery 33 Building up a phone system 4 Call Diversion 20 Call Waiting 20 Connecting the power cable 6 Connecting the telephone line cord 7 Connecting to a switchboard 31 DECT 4 De-registering your handset 25

another handset 25 Dial delay 13 Earth recall 31 Emergency calls 33 Emergency numbers personal 17

to view or edit personal emergency

numbers Ending calls 9 Friends & Family 22 General information 32 Help 33

Intercom calls 26

calls on hold 28 making and receiving 26 switching between calls 27 transfer a call 28

Keypad guard 17

beeps 15 on 18

off 18 Making calls 9 Maintenance 32 Melody handset 13 Melody base station 14 Paging the handset 10 PIN code 19 Resetting base station 15 Plan location of base unit 6 Preview the number before you call 9 Quickdial 11

shared quickdials 11

personal quickdials 11

storing quickdials 11

to dial a quickdial number 12

to view or edit a quickdial memory

number Receiving calls 9 Redial last number 10 Registering an additional handset 24, 29 Resetting base station to its original setting 15 Resetting handset to its original setting 16

Returning your Synergy 900 32 Secrecy 9 Service 32 Silent 13 Technical information 35 Technical specification 36 Three Way Calling 22 Time break recall 31 Volume base station 14 Volume handset 13 Warning 5

Offices in Europe, North America, Japan and Asia Pacific.

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark of British Telecommunications plc in the UK.

© British Telecommunications plc 1998. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in China. Synergy 900 Issue 1 (12/98) 7. Designed by The Art & Design Partnership Limited.

CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

608024

BT 900 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual