BT 400 User Manual

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Payphone Contour 400

User guide

Calls and cash pages 4 – 17

find out:

•

how to make calls

•

about the different types of calls

pages 4 – 17

Calls and cash

Features

pages 18 – 27

pages 28 – 29

you can make

•

about pre-funding

•

about more call functions

•

how to check your cash

Troubleshooting

calls

making a call using the handset making a loudspeaker call making a call using a headset calling a memory number changing the speech volume making another call

the big red button

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

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. . . . . . . . . . . . . .04

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. . . . . . . . . . . . . . . . . . . . . . . 6

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checks

checking a number before you call checking the cost of your call answering an incoming call

. . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . 9

pre-funded accounts

switching pre-funding on . . . . . . . . . . . . . . . . . . . . . 10

to change a pre-funded phone number to add money to an account to delete an account making a pre-funded call

. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . 13

. . . . . 11

more call functions

using a text phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

redialling the last number you called transferring a call from an extension using the owner mode using the control port

. . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . 15

cash

checking your takings emptying the cash tray

. . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . 17

Features pages 18 – 27

find out how to get the most from your payphone

If you’d like to change the way any of these features work, you can contact us using the details on page 34, or follow the instructions in this section.

Calls and cash

pages 4 – 17

Subject to your contract with BT Payphones, you may not be able to change some of these features.

PIN change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

call barring call back call charges minimum fee

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

memory buttons and the big red button new call types display languages fake coins

. . . . . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

old coins new coins call privacy caller display incoming operator call barring time day dialling types incoming call barring switchboards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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. . . . . . . . . . . . . . . . . 27

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This payphone is mains powered, please refer to page 18 to see how your payphone may be affected if power is disconnected.

Troubleshooting pages 28 – 29

how to solve some of the more common problems

Pre-funded accounts pages 30 – 31 Technical page 33

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Making calls and managing your cash

Making a call using the handset

pages 4 – 17

Calls and cash

1 Lift the handset and insert your money

INSERT 20p

2 Dial the number

When you’ve dialled, the payphone will check that there’s enough money to start the call. If there isn’t, it will eject the first coin and request one of a higher value.

020 7123 4567

Features

pages 18 – 27

You can check how many seconds you’ll get for 10p or the minimum fee for this call. Check your notice for details.

3 Watch the display for information

The display shows how much time is left during the call. When 20 seconds of call time is left, you’ll hear the pips. If you don’t add any coins, the call will end.

Remember the payphone doesn’t return unused coins.

pages 28 – 29

Troubleshooting

Making a loudspeaker call

1 Press the green LOUDSPEAKER button and insert

your money

INSERT 20p

2 Dial the number and wait for an answer

020 7123 4567

3 Speak towards the payphone when your call is

answered

4 Press the green LOUDSPEAKER button when you’re

ready to end your call

Making a call using a headset

1 Plug your headset into the headset lead and press the

blue HEADSET button

The light will come on.

INSERT 20p

Calls and cash

pages 4 – 17

2 Insert your money

3 Dial the number

020 7123 4567

4 Press the blue HEADSET button when you’re ready to

end your call

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Calling a memory number

pages 4 – 17

Calls and cash

Features

pages 18 – 27

pages 28 – 29

Troubleshooting

1 Lift the handset, press the green LOUDSPEAKER

button or plug in your headset and press the blue HEADSET button to start your call

INSERT 20p

2 Press the Memory button you want and wait for

the call to be answered

Any more coins you put in while the payphone is dialling will be ejected.

TAXI

Changing the speech volume

Press VOLUME up to four times to increase the volume

Press VOLUME again to return to the initial volume

The Payphone Contour 400 is fitted with an inductive coupler handset that makes calls easier to hear when used with a suitable hearing aid.

This is a legal requirement. If you use a behindthe-ear hearing aid, move the switch to the ‘T’ position and hold the handset earpiece next to the hearing aid.

Making another call

1 Don’t hang up at the end of the first call

As long as you have the minimum fee left, you can make another call.

2 Press the orange NEXT CALL button

Calls and cash

pages 4 – 17

please dial

3 Dial the next number you want

020 7123 4567

4 Watch the display for information

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

pages 4 – 17

Calls and cash

The BIG RED BUTTON

Callers can press the big red button to call for local assistance in an emergency.

You will need to programme the local assistance number (see page 22).

Checking a number before you call

1 Do not start the call

2 Press

1 Press the big red button and wait for an answer

The LOUDSPEAKER and HEADSET lights will come on. You can use the loudspeaker or the handset.

2 Press the big red button again to end the call

Features

pages 18 – 27

pages 28 – 29

Troubleshooting

KEy number

3 Dial the phone number you want and check the number

on the display

If you make a mistake as you dial, you can press

REDIAL & DELETE to delete the last number you dialled.

4 Lift the handset, press HEADSET or press

LOUDSPEAKER to start your call

INSERT 20P

5 Insert your money

The payphone will dial the number.

pages 4 – 17

Calls and cash

Checking the cost of your call

1 Start the call and press

KEy number

2 Dial the phone number you want

The display will switch between the number you dial and the charge for your call.

£2.50

3 Press

INSERT 20P

4 Insert your money

The payphone will dial the number.

Answering an incoming call

The headset and loudspeaker lights will flash when the payphone rings.

1 Lift the handset, press the green LOUDSPEAKER

button or plug in your headset and press the blue HEADSET button

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

pages 4 – 17

Calls and cash

Features

pages 18 – 27

Switching pre-funding on

With a pre-funded account, callers don’t need to use coins for calls to the four numbers they call most often. They just need to enter their own PIN and press a memory button. The cost of the call will be charged to their account.

You can have up to 30 pre-funded accounts.

The account holders will need to ask you to pay money into their account before they can start making calls. They can

pay more money into their account during calls.

There’s a limit of £10 for each account. This can be increased to £15, £20 or £25 subject to your contract with BT. For more information, contact us using the details on page 34.

1 Lift the handset, unlock the top cover, enter your

owner PIN and relock the top cover

money

4 Press

acc pin 01

5 Press

6 Enter the PIN that the account holder wants to use and

make a note of the PIN on page 30

This can be between 1 and 6 characters.

1639

7 Press

ENTER COINS

2 Dial

pages 28 – 29

3 Press Memory 3 to switch pre-funding on

Troubleshooting

SS76HH

prefunding x

prefunding

8 Enter up to £10 of coins to fund the account

£9.50

9 Press

ENTER TEL

pages 4 – 17

Calls and cash

10 Enter the first phone number that the account holder

wants and press

11 Press Memory 1 to scroll through and choose the

charge band the payphone should use when the account holder calls this number

12 Press

MEMORY KEY

13 Press the Memory button that the account holder will

press to dial this number

STORED

14 Repeat steps 11 to 13 for the other three phone

numbers that the account holder wants

There’s a table on page 30 of this guide to help you to keep a record of pre-funded accounts.

To change a pre-funded phone number

1 Follow steps 1 to 9 on page 10

You may not need to add more money.

2 Enter the new phone number and press

3 Press Memory 1 to scroll through and choose the

charge band the payphone should use when the account holder calls this number

4 Press

MEMORY KEY

5 Press the Memory button that the account holder

wants to use to dial the number

The new number will replace the previous number stored on that button.

STORED

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

pages 4 – 17

Calls and cash

To add money to an account

The account holder can also add money during a call to top up their account.

1 Lift the handset, unlock the top cover, enter your owner

PIN and relock the top cover

To delete an account

Make sure you make a note of the credit held in the account before you delete it. This information will be lost.

1 Lift the handset, unlock the top cover, enter your owner

PIN and relock the top cover

money

2 Dial

ACCOUNT 01

Features

pages 18 – 27

3 Press Memory 3 or 4 to scroll through the accounts

4 Press

Pressing HHagain changes the display back to the account number. You can switch between the two displays by pressing HH.

£2.10

pages 28 – 29

Troubleshooting

5 Add the money to the account

£7.30

SS79HH

and press HHagain

to check how much money is in an account

MONEY

2 Dial

SS79HH

ACCOUNT 01

3 Press Memory 3 or 4 to scroll through the accounts

4 Press

5 Press

to check how much money is in the account

Make a note of how much is in the account for your records.

ACCOUNT 01

6 Press REDIAL & DELETE

DEL ACC 01

7 Press

DELETED

Making a pre-funded call

1 Lift the handset, press LOUDSPEAKER ON/OFF or

plug in your headset and press HEADSET ON/OFF

insert 20p

Calls and cash

pages 4 – 17

2 Press

PLEASE DIAL

, enter your PIN and press

3 Press a Memory button to make your call

020 7123 456

The payphone will dial the number and show the credit in the account. You can insert coins during any call to top up

your account.

4 Replace the handset, press the HEADSET ON/OFF

button or press the LOUDSPEAKER ON/OFF button to end the call

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

pages 4 – 17

Calls and cash

Using a text phone

Calls made using a text phone will be charged at the normal payphone rate.

1 Plug your text phone into the socket

2 Press the green LOUDSPEAKER ON/OFF button to

start your call

3 Insert your money

Features

pages 18 – 27

4 Dial the number on the payphone keypad

020 7123 456

5 Use your text phone as normal when your call is

connected

6 Remove the text phone from the socket when your call

is over and press the green LOUDSPEAKER button

If you don’t do this, other features may be affected.

pages 28 – 29

Troubleshooting

pages 4 – 17

Calls and cash

Redialling the last number you called

1 Don’t hang up when you hear the engaged tone

2 Press the orange NEXT CALL button

please dial

3 Press REDIAL & DELETE

The payphone will redial the last number for you.

020 7123 456

Transferring a call from an extension

You can transfer a call from an extension phone to the payphone.

You will need to programme 0800 on the red button so you won’t be able to use it for local assistance calls (see page 22).

1 Press the big red button

The call on the extension will be transferred to the payphone. You can also answer the call using the handset or headset.

2 Press the green LOUDSPEAKER ON/OFF button to

end your call

There’s a label for the red button packed with your payphone. Write “Extension calls” on the label and stick it above the button.

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Using the owner mode

pages 4 – 17

Calls and cash

People who know the PIN can make calls without using coins. Usually this is only the owner of the payphone.

To switch this feature on, contact the Helpdesk. For contact details, see page 34.

1 Lift the handset and press S

2 Enter your PIN

Features

pages 18 – 27

1234

3 Press the orange NEXT CALL button

owner call

4 Dial the number

020 7123 456

pages 28 – 29

Troubleshooting

Using the control port

You can use the control port to connect keypads and other equipment to the phone.

If you would like more information on what equipment you can connect to the control port, contact the Helpdesk. For contact details, see page 34.

1 Plug your equipment into the control port

2 Follow the instructions for your equipment

Checking your takings

1 Lift the handset and unlock the cover

2 Press S66H

The display shows how much money the payphone has taken since it was last reset. If you’re going to empty the cash tray, reset the payphone to £0.

• To leave the amount unchanged

Press H

£32.40

• To reset to £0

Press 0H

£0.00

• To see how much the payphone has taken

since it was first used

Press H again

£145.76

Emptying the cash tray

Unlock and remove tray. After you’ve emptied the cash tray, make sure that you replace and lock it.

Calls and cash

pages 4 – 17

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Features

Your Payphone Contour 400’s many features let you choose just how you want it to work.

pages 4 – 17

Calls and cash

Depending on your contract with BT, you can change the way the features work. We can do this for you if you contact the Helpdesk.

We’ll need to know the telephone number of your payphone, and we may also ask you some security questions.

For contact details, see page 34.

Features

pages 18 – 27

pages 28 – 29

You can programme the features yourself if you want to. The rest of this section tells you how.

Troubleshooting

Programming the features yourself

Before you can programme the features you need to begin the owner programming mode

1 Lift the handset or press the green

LOUDSPEAKER ON/OFF button

2 Unlock the top cover

3 Enter your PIN

4 Press H

5 Lock the top cover

Now you're ready to choose the feature you want to programme.

Power loss

The Payphone Contour 400 is mains powered. If it is unplugged or there is a power loss, only emergency calls will be possible. These facilities will not work:

• loudspeaker

• headset

• text phone

• large button keypad

• any equipment connected to the serial port

• backlit display

• incoming calls

pages 4 – 17

Calls and cash

Feature page

Use the PIN change feature if you think 20 someone else knows your PIN or you want one that’s easier to remember

Use Call barring to stop calls to certain numbers 20

Stop the last person called from making a 20 Call back to your phone so that other people who are waiting have a chance to make their call

Alter the Call charges to give callers more 21 or less time for their money

You can change the Minimum fee if most 21 calls from your payphone are short

Programme the Memory buttons with useful 22 phone numbers

Programme the big red button for help or to 22 transfer an extension call

Programme New call types if you want to 23 charge a specific fee for certain types of calls

If you get a lot of people from overseas using 23 your payphone, you can let them choose their

Display language

Feature page

Programme your payphone to recognise 24 New coins when they’re introduced and to reject Fake or Old coins

Switch on Call privacy if you’ve got more than 25 one phone connected to your line

Display the phone number of your caller with 25

Caller display

You can use Incoming operator call barring to 26 stop operators connecting reverse charge calls to your payphone

Extra features

Set the Time and Day so that your payphone can work out 26 what rate to charge for calls

If you’re on an older exchange, you might need to switch the 26 Dialling type from tone to pulse dialling

As your payphone doesn’t charge for incoming calls, you can 27 use Incoming call barring to bar them

Make Switchboard settings if your payphone is on a 27 switchboard and you need to dial a number to get an outside line

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Choose the feature to programme

Start EndProgramme … … and watch the display

pages 4 – 17

Calls and cash

PIN change

Change your PIN if you think that someone else has found out what it is or if you want one that’s easier to remember.

Keeping your PIN safe

If you want to write your PIN down, make sure you disguise it as another number such as phone number or birthday.

Features

pages 18 – 27

Call barring

You can stop calls from being made to certain types of numbers, such as international numbers.

Call back

You can stop the payphone from

pages 28 – 29

accepting calls from the last number that was dialled.

Troubleshooting

S74H

S22H

S56H

• Enter the PIN you want

• Press Memory 1 to choose the type of

call you want to bar

• Press Memory 3 to change between

barred ✘ and allowed ✓

• Press Memory 3 to choose

whether calling the payphone back is allowed ✓ or not ✘

SET TO _ _ _

FREE

LAST NO

Display blinks to confirm change

pages 4 – 17

Calls and cash

Choose the feature to programme

Call charges

You can decide how much to charge for calls by changing the number of seconds callers get for 10p on all the different types of call.

The higher the charge rate the higher the call charge.

Payphone Contour 400 calculates the cost of each call made internally and does not require meter pulses generated by the exchange.

Minimum fee

You can change the minimum fee for a call – useful if most calls from your payphone are short.

Start EndProgramme … … and watch the display

S24H

S64H

Press Memory 3 to increase charge rate, or press Memory 4 to decrease the rate

Your payphone is first set to charge rate 100. You can choose any rate between 20 and 500.

How charge rates work: If callers get 60 seconds for 10p at charge rate 100, doubling the charge rate to 200 halves the number of seconds to 30 for 10p.

Press Memory 3 to increase the fee in 10p steps, or press Memory 4 to decrease the fee in 10p steps

The highest setting is £1.

CHARGE 100

20p

Display blinks to confirm change

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Choose the feature to programme

Start EndProgramme … … and watch the display

pages 4 – 17

Calls and cash

Features

pages 18 – 27

Memory buttons and the big red button

You can programme up to four numbers which can be dialled by just pressing the memory buttons.

You can also programme the big red button for local assistance. When you choose this button, the display will say HELP.

You can choose a fixed fee for memory buttons so that all calls to that number are charged a set amount of your choice.

If you would like us to programme names for your memory buttons, such as TAXI, contact the Helpdesk. For contact details, see page 34.

There’s a label for the red button packed with your payphone. Write who the red

pages 28 – 29

button calls on the label and stick it above the red button.

Troubleshooting

S63H

Memory buttons

• Dial the phone number and press H

• Press the Memory button you want to

use for that number

• Press Memory 2 to choose the type

of call, such as fixed fee

If you choose a fixed fee, use Memory 3 and 4 to set the fee, then press H.

Big red button

• Dial the phone number for local

assistance and press H

If you enter 0800, you can use the red button to transfer calls from an extension but you won’t be able to use it to call for local assistance.

• Press the big red button

Clearing a memory button

• Press REDIAL when the display says…

• Press the Memory button you want

to clear

memory key

memory

STORED

ENTER TEL STORED

ENTER TEL

Display blinks to confirm change

pages 4 – 17

Calls and cash

Choose the feature to programme

New call types

When you dial a phone number, the payphone looks at the number and decides what rate to charge for that call.

You can alter the call type for numbers so that you charge a different rate or you can even set a fixed fee.

For instance, you could set a certain rate for international calls.

You can also bar calls to numbers that start with certain codes.

Cancelling a call type

Display languages

You can let callers choose whether to see the display messages in English, French, German, Welsh, Spanish or Italian.

Start EndProgramme … … and watch the display

S39H

• If you’ve already programmed some

_____

call types, press Memory 3 until the display shows -----

• Enter the number

• Press H

• Press H to bar the number, or press

Memory 1 to choose the charge rate

BARRED

Follow the instructions above and press REDIAL when the display shows the code you want to cancel

S52H

• Press Memory 3 to switch the

LANGUAGE

languages on ✓ or off ✘

• Lift the top cover and push the lever

to release the display cover

• Turn the card around to show the

flag symbols

Display blinks to confirm change

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Choose the feature to programme

Start EndProgramme … … and watch the display

pages 4 – 17

Calls and cash

Fake coins

You can stop fake coins or tokens – called slugs – from being used to make calls.

Old coins

You can stop coins that go out of circulation from being used to make calls.

Features

pages 18 – 27

New coins

You can programme your payphone to recognise new tokens and coins. The payphone will be better at recognising the new token or coin if you use eight different ones to programme it.

You can programme up to two tokens or coins.

pages 28 – 29

Troubleshooting

S86H

S26H

S86H

• Press HHHH

• Insert eight of the tokens or coins

• Press Memory 1 to select the coin

you want to stop

• Press Memory 3 to stop it from

being used for calls

• Insert eight of the tokens or coins

• Press Memory 3 or use the keypad to

set the value of the coin

SLUG

COIN 10P

COIN 10P X

TOKEN A1

Display blinks to confirm change

pages 4 – 17

Calls and cash

Choose the feature to programme

Call privacy

If you have other phones connected to the same line as your payphone, the payphone could be used to listen in to your extensions.

You can stop people using your payphone to listen in to calls made on your extension by switching the privacy feature on.

If call privacy is on, you will not be able to transfer calls from your extension to your payphone.

Caller display

You can display the phone numbers of people who call your payphone.

Start EndProgramme … … and watch the display

S77H

• Press Memory 3 to switch the privacy

PRIVATE

feature on ✓ or off ✘

S36H

• Press Memory 3 to switch Caller display

DISPLAY

on ✓ or off ✘

Display blinks to confirm change

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Choose the feature to programme

Start EndProgramme … … and watch the display

pages 4 – 17

Calls and cash

Incoming operator call barring

You can bar incoming operator calls to stop them connecting reverse charge calls.

Time

The time and day are used to work out what rate to charge for calls.

Features

pages 18 – 27

Day

The time and day are used to work out what rate to charge for calls.

Dialling types

Most phone exchanges use Touchtone™ dialling which makes musical notes as you dial. If you can’t get through, try

pages 28 – 29

switching to pulse dialling.

Troubleshooting

S62H

S84H

S32H

S34H

Press Memory 3 to bar, or press Memory 4 to unbar operator calls

Press Memory 3 to move time forward, or press Memory 4 to move time back

Press Memory 3 to move day forward, or press Memory 4 to move day back

Press Memory 3 to change between tone and pulse

TIME 14:26

tuesday

TONE

Display blinks

pages 4 – 17

Calls and cash

Choose the feature to programme

Incoming call barring

You can stop your payphone from answering incoming calls.

Switchboards

Your payphone can be connected to a switchboard but some features may be lost. Call the Helpdesk for more information.

Automatic access code

The payphone dials the access number automatically but you won’t be able to make internal calls using the payphone.

User keyed access code

Callers have to dial the access number before they can make an external call. You’ll be able to use the payphone for internal calls.

If you have any problems, please contact the Helpdesk. For contact details, see page 34.

Cancelling a code

Start EndProgramme … … and watch the display

S46H

Press Memory 3 or 4 to change between

Answer

answer ✓ and answer ✘

S72H

Automatic access code

• Enter the code for an outside line

• Press H

• Press Memory 3 to increase, or

AUTOMATIC PAUSE 3-5

Memory 4 to decrease the time the payphone waits to get an outside line

User keyed access code

• Enter the code for an outside line

• Press H

• Press Memory 1

• Press H

• Enter the first digit of your extension

AUTOMATIC USER KEYED EXTENSION

phone numbers

Follow the instructions above and press REDIAL when the display shows the code you want to cancel

Display blinks

Display blinks to confirm change

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Troubleshooting

Problem Solutions

pages 4 – 17

No dialling tone • Check that the payphone is plugged

Calls and cash

Continuous dialling • Change dialling type, try again tone after you dial • Contact the Helpdesk

Features

pages 18 – 27

Display is blank • Check that the payphone is plugged

pages 28 – 29

Poor reception • Check hole on back of handset is at other end not covered during use

Troubleshooting

into the phone socket

• Check that the payphone is plugged

into an electrical 3 pin socket that is switched on

• Contact the Helpdesk

for contact details, see page 34

into the phone socket

• Check that the payphone is plugged

into an electrical 3 pin socket that is switched on

• Contact the Helpdesk

for contact details, see page 34

Problem Solutions

Line is busy • Check that the payphone is plugged

into the phone socket

• Check that the payphone is plugged

into an electrical 3 pin socket that is switched on

• Contact the Helpdesk

for contact details, see page 34

Display says • Check the cash tray is not full

EMERGENCY CALLS ONLY • Check that the coin slot is not

jammed

Coins not accepted • Check the cash tray is not full

• Check that the coin slot is not

jammed

Lost keys • Call the Helpdesk on

Freefone 0800 37 30 85

If you know your key numbers, please have them ready

Unknown PIN • Contact the Helpdesk

for contact details, see page 34

pages 4 – 17

Calls and cash

Problem Solutions

Display says PIN • Check that the programming lock

is locked and the key has been removed

No ring • Check that incoming calls are not

barred – see page 20

• Check that you don’t have too

many phones connected to your payphone line

Your Payphone Contour 400 has a REN of 2, check that the total REN of all your phones doesn’t add up to more than 4.

Each phone connected to a phone line uses the signal that comes down the line. The signal is only strong enough for a few phones so you need to make sure you don’t have too many phones connected to the line. The REN number is a guide to how much of the signal your phone uses.

Power loss

The Payphone Contour 400 is mains powered. If it is unplugged or there is a power loss, only emergency calls will be possible. These facilities will not work:

• loudspeaker

• headset

• text phone

• large button keypad

• any equipment connected to the serial port

• backlit display

•

incoming calls

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Pre-funded accounts

Use this table to keep a note of the pre-funding accounts you set up, and give the account holder a copy of the next page with their details.

Account User’s name PIN (optional) Stored phone numbers (1 – 4)

pages 4 – 17

ACCT01 1) 3)

Calls and cash

ACCT02 1) 3)

ACCT03 1) 3)

ACCT04

Features

pages 18 – 27

pages 28 – 29

Troubleshooting

ACCT05 1) 3)

ACCT06 1) 3)

ACCT07 1) 3)

ACCT08 1) 3)

ACCT09 1) 3)

ACCT10 1) 3)

2) 4)

1) 3)

2) 4)

Account User’s name PIN (optional) Stored phone numbers (1 – 4)

ACCT11 1) 3)

2) 4)

ACCT12

ACCT13 1) 3)

ACCT14

ACCT15 1) 3)

ACCT16

ACCT17 1) 3)

ACCT18 1) 3)

ACCT19

ACCT20 1) 3)

1) 3)

2) 4)

1) 3)

2) 4)

1) 3)

2) 4)

2) 4).

2) 4)

1) 3)

2) 4)

Calls and cash

pages 4 – 17

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Account details

If the payphone does not work, it may not be possible to check the details in the pre-funded accounts. Subject to your contract with BT, we may be able to check the credit in each account. Contact the Helpdesk for more details. For contact details, see page 34.

Using your pre-funded account

Name: Account number:

Start your call in the normal way

Photocopy this page and give a copy to each pre-funded account holder. Add their details in the spaces provided.

Press the memory button you want

Press

1 2

Enter your PIN

3 4

Press

You can top up your account during the call

End your call in the normal way

Technical

Protecting against vandalism and theft

Your Payphone Contour 400 is designed for use in constantly supervised and sheltered sites. It is not recommended for locations where there is any risk of vandalism or theft.

Connecting to the BT Network

The Payphone Contour 400 is approved:

• to provide a public payphone service

• for multi-frequency (tone) and loop disconnect (pulse) dialling

• for inductive coupling to appropriate hearing aids

• for Call barring

• for use with compatible:

– PBXs

– PABXs

– key systems

– dealerboards

– key and lamp units

– automatic call distributors which

provide a BS6312 compatible port and meet the requirements for simple phones. Your supplier will be able to provide you with a list of compatible apparatus.

Maintaining your Payphone Contour 400

Keep the payphone clean and make sure that the coin slots are always free of obstructions.

Do not polish the keypad.

Requirements for payphone notices

OFTEL Regulations require you to display a payphone notice which gives the following information:

• details of limitations of access to the 100 operator service

• what happens to unused coins

• the minimum payment to make a call

• the method of payment

• the full postal address of the location of the payphone

• the person who should be contacted about caller complaints

• how calls are charged

• an indication that 999 and 112 calls are free

• a warning that calls may be overheard where other extensions are connected to the same line.

VAT liability

If you are registered for VAT, you will be required by HM Customs and Excise to account for the VAT on the cash you collect in your Payphone Contour 400.

Liability for calls

You must pay all the BT call charges. Calls are charged at standard BT rates.

You can set the rate that you charge for calls made from your Payphone Contour 400.

You might want to use the money you collect to contribute to the call charges and rental charges.

BT Chargecard calls

Calls made with a BT Chargecard which is charged to your Payphone Contour 400’s phone number will be charged on your phone bill in the normal way. You will not be charged for calls made with other BT Chargecards.

Installation

This payphone must be installed by a BT authorised engineer.

Calls and cash

pages 4 – 17

pages 18 – 27

Features

Troubleshooting

pages 28 – 29

Your payphone details

Key number

Serial number

Phone number

Location

Important information

Make a note of your BT Contour 400 Payphone serial number which is

printed on the bottom of your phone

Your cash box key number

If you need any help, please visit our website at www.bt.com/payphones

If you need to contact us, please send an email with your query to

product.help.payphones@bt.com or call the Payphone Helpdesk free on 0800 25 25 41 and we will be pleased

to help you. Lines are open Monday to Saturday, 8am to 6pm.

If you need replacement cash box keys, please call the Tetrel Key Helpdesk free on 0800 373 085.

If you would like to speak to our Sales Team, please call the Payphone Sales Desk free on 0800 11 55 11. Lines are open Monday to Friday, 8am to 6pm and Saturday from 9am to 2pm.

APPROVED

for connection

to the telecommunications

systems specified in

the instructions for

use subject to

the conditions set out

in them.

Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms part of any contract.

PHME 35156/7.2001

EC Declaration of Conformity

We: Marconi Interactive Systems Of: Carr Lane, Chorley, Lancashire, PR7 3JP UK Declare that model number: Contour 400 Equipment: Coin payphone for customer: British Telecom Network connection type: PSTN Class 1.2

is (are) in conformity with the requirements of the R&TTE directive.

Directive 1999/5/EC of the European Parliament and of the Council 9 March 1999

Compliance is achieved by conformity to the following:

EN60950: 1992 (Generic Safety) EN55022: 1998 (EMC Generic Emissions) EN55024: 1998 (EMC Generic Immunity)

Authorised by

Colin McArdle V.P. Product Development (on behalf of MIS)

Date of issue 15 June 2001

The Payphone Contour 400 conforms with European Directive

R&TTE 1999/5/EC

BT 400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual