Brother Request Help User's Guide

Users Guide
ENG Version 0
Request Help
i
ii
3
1
4
1
5
2
6
3
JSON file format (Example)
{ "attributes": { "software_id": "pns_firmware", fixed value “pns_firmware” "setting_version": "", version (operators can use this field for tracking) "schema_revision": 4 current schema version }, "settings": { "network": { "protocol": { "mail": { "mail_enabled": true }, "services_mail": { "smtp_server_address": "192.168.0.1", "smtp_server_port": 389, "smtp_server_authentication_method": "smtp_auth",
Red:
Setting name
Green:
Setting value
Category
Description
services_mail
The Services email server settings
contact_info
The details of the recipient of service requests
personal_info
The details of the sender of service requests
privacy_policy
The privacy notice settings
request_help
The Request Help solution’s settings
7
3
Name
Description
smtp_server_address
Specify the SMTP server address. (Format: 0.0.0.0)
smtp_server_port
Specify the SMTP server port number.
smtp_server_authentication_method
Specify the SMTP server authentication method. Values: “none”, “smtp_auth”
smtp_auth_account_name
Specify the SMTP account name.
smtp_auth_account_password
Specify the SMTP account password.
smtp_ssl_tls_method
Specify the SMTP security protocol. Values: “none”, “ssl”, “tls
smtp_verify_server_certificate_enabled
Select whether to enable the CA certificate when using SSL or TLS. Values: “true”, “false”
device_email_address
Specify the email address used by the target machine to send service requests.
Name
Description
contact_name
The name of the recipient of service requests (up to 255 alphanumeric characters or symbols).
contact_phone_num
The phone number of the recipient of service requests (up to 20 digits and the following symbols: *, #, – ).
contact_email_address
The email address of the recipient of service requests (up to 255 alphanumeric characters or symbols).
Name
Description
personal_name
The name of the sender of service requests (up to 255 alphanumeric characters or symbols).
personal_phone_num
The phone number of the sender of service requests (up to 20 digits and the following symbols: *, #, –).
personal_email_address
The email address of the sender of service requests (up to 255 alphanumeric characters or symbols).
Name
Description
privacy_notice_skip
Specify whether to display the privacy notice before sending a service request. Values: “true”, “false”,
privacy_policy_url
Specify the privacy notice URL.
8
3
Name
Description
request_help_report_format
Specify the request help report format. Values: “plaintext”, “xml”, “csv”
request_help_main_rule
Specify the rules for the errors to be sent in the request help report. Each rule must be preceded by an error name as follows:
"cover_open": { "request_help_main_rule": "on"
Values: “on”, “off”
Supported error names:
paper_jams
change_drum
consumable_warnings_
consumable_errors_
consumable_warnings_requires_support
consumable_errors_requires_support
memory_errors
paper_input_errors
paper_output_errors
installation_errors
hardware_errors
miscellaneous_errors
9
4
1. On your machine’s home screen, press Services.
2. Press Request Help.
3. Accept the privacy notice and press OK.
4. Your help request has been submitted.
10
4
Problem
Solution
Authenticate Err. (Authentication Error)
Make sure the email settings are configured correctly.
Sending error
Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly.
I want to display the Privacy Notice again
To view the privacy notice again, go to Home Screen > Services > Privacy Notice.
If the user has agreed to the Privacy Notice, the “Agree” button will be greyed out.
11
12
Loading...