Reference Guide
Brief explanations for routine operations
DCP-J772DW
DCP-J774DW
MFC-J890DW
MFC-J895DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
For more advanced instructions, information, and
product specifications, see the Online User's
Guide at support.brother.com/manuals
User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Reference Guide Learn the basic PC-Print, PhotoCapture
Center, Scan, Copy and Fax operations and
basic machine maintenance. See
troubleshooting tips.
Online User's Guide This guide includes the additional contents of
the Reference Guide.
In addition to information about the PC-Print,
PhotoCapture Center, Scan, Copy, Fax,
Internet services, Mobile Functions and
Brother ControlCenter operations, useful
information is included about using the
machine on a network.
1
Visit support.brother.com/manuals.
Printed / In the box
Printed / In the box
Printed or on Brother
Installation Disc / In
the Box
Brother Solutions
Center
1
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at
download drivers. To keep your machine’s performance up-to-date, check there for the latest
firmware upgrades.
©2017 Brother Industries, Ltd. All rights reserved.
support.brother.com to
1
Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com
• Provides several ways to search
• Displays related questions for more information
• Receives regular updates based on customer feedback
Important Note
• This documentation is for both MFC and DCP models. Where it says 'MFC' in this User's
Guide, read 'MFC-xxxx' as 'DCP-xxxx'. DCP models are not equipped with a fax function.
2
3
2
5
41
General Information
1
Control Panel Overview
1
General Information
1. NFC (Near Field Communication)
symbol
(MFC-J890DW/MFC-J895DW)
If your Android™ device supports the NFC
feature, you can print from your device or
scan documents to your device in the
same way.
2. Touchscreen Liquid Crystal Display
(LCD)
Access menus and options by pressing
them on the touchscreen.
3. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
4. LED Power Indicator
The LED lights up depending on the
machine’s power status.
When the machine is in Sleep Mode, the
LED blinks.
5. Power On/Off
Press to turn the machine on.
Press and hold down to turn the
machine off. The touchscreen will display
[Shutting Down] and will stay on for a
few seconds before turning itself off.
If you turn the machine off using , it
will still clean the print head periodically to
maintain print quality. To prolong print
head life, provide better ink efficiency, and
maintain print quality, keep your machine
connected to a power source at all times.
Press to cancel an operation.
3
Touchscreen LCD
1
7
5
2
3
4
6
Overview
MFC-J890DW/MFC-J895DW
You can switch Home screens by pressing d
or c.
From the Home screens, you can access WiFi® setup, Shortcuts, Ink levels and Setup
screens.
Home Screen
This screen shows the machine’s status when
the machine is idle. When displayed, it
indicates that your machine is ready for the
next command.
1. Date & Time
Displays the date and time set on the
machine.
2. Quiet Mode
This icon appears when the [Quiet
Mode] setting is set to [On].
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower. For
more information, see the Online User's
Guide.
3.
[Shortcuts]
Create Shortcuts for frequently-used
operations, such as sending a fax,
copying, scanning, Web Connect and
Apps services.
• There are three Shortcuts screens.
You can program four shortcuts on
each screen.
• To display the other Shortcuts screens,
press d or c.
4. Wireless Status
Each icon in the following table shows the
wireless network status:
Your machine is not connected to
the wireless access point/router.
Press this button to configure
wireless settings. For more
information, see the Quick Setup
Guide.
Wireless network is connected.
A three-level indicator in each of
the Home screens displays the
current wireless signal strength.
The wireless access point/router
cannot be detected.
The wireless setting is disabled.
You can configure wireless settings by
pressing the Wireless Status button.
5. [Settings]
Press to access the [Settings] menu.
4
6. [Ink]
8
9
6
4
1
2
3
5
Displays the available ink volume. Press
to access the [Ink] menu.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.
7. Modes:
Press to switch to each mode.
[Fax] / [Copy] / [Scan] / [Photo] /
[Web] / [Apps] / [Download
Software]
For more information on [Web] and
[Apps], see the Online User's Guide.
8. Information icon
9. Warning icon
1
General Information
The warning icon appears when there
is an error or maintenance message;
press to view the details, and then
press to return to the Home screen.
DCP-J772DW/DCP-J774DW
You can switch Home screens by pressing d
or c.
From the Home screens, you can access WiFi setup, Shortcuts, Ink levels and Setup
screens.
Home Screen
New information from Brother appears in
the information bar when the notification
settings such as [Message from
Brother] and [Firmware Auto
Check] are set to [On].
(Internet connection is needed, and data
rates may apply.)
Press
to view the details.
This screen shows the machine’s status when
the machine is idle. When displayed, it
indicates that your machine is ready for the
next command.
5
1. Quiet Mode
7
This icon appears when the [Quiet
Mode] setting is set to [On]. For more
information, see the Online User's Guide.
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
2.
[Shortcuts]
Create Shortcuts for frequently-used
operations, such as copying, scanning,
Web Connect and Apps services.
• There are three Shortcuts screens.
You can program four shortcuts on
each screen.
The wireless setting is disabled.
You can configure wireless settings by
pressing the Wireless Status button.
4. [Settings]
Press to access the [Settings] menu.
5.
6. Modes:
[Ink]
Displays the available ink volume. Press
to access the [Ink] menu.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.
Press to switch to each mode.
[Copy] / [Scan] / [Photo] / [Web] /
[Apps] / [Download Software]
For more information on [Web] and
[Apps], see the Online User's Guide.
7. Information icon
• To display the other Shortcuts screens,
press d or c.
3. Wireless Status
Each icon in the following table shows the
wireless network status:
Your machine is not connected to
the wireless access point/router.
Press this button to configure
wireless settings. For more
information, see the Quick Setup
Guide.
Wireless network is connected.
A three-level indicator in each of
the Home screens displays the
current wireless signal strength.
New information from Brother appears in
the information bar when the notification
settings such as [Message from
Brother] and [Firmware Auto
Check] are set to [On].
(Internet connection is needed, and data
rates may apply.)
Press
to view the details.
The wireless access point/router
cannot be detected.
6
8. Warning icon
8
The warning icon appears when there
is an error or maintenance message;
press to view the details, and then
press to return to the Home screen.
Navigate the touchscreen
1
General Information
Press your finger on the LCD to operate it. To
display and access all the options, press d c
or a b on the LCD to scroll through them.
IMPORTANT
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.
NOTE
• This product adopts the font of ARPHIC
TECHNOLOGY CO., LTD.
• DO NOT touch the LCD immediately after
plugging in the power cord or turning on
the machine. Doing this may cause an
error.
7
Paper Handling
2
Load Paper
Load the paper in the paper tray as follows.
1
Fan the stack of paper well.
The paper size determines the orientation when loading paper.
Tray #1 How to Load Paper
A4/Letter
Executive
A5/A6
Photo 2L
Index card
Envelopes
Photo
Adjust the paper
guides.
Printing surface: Face down
Printing surface: Face down
Photo Paper
Tray
(DCP-J772DW/
DCP-J774DW)
Photo
Photo L
Adjust the paper
guides.
How to Load Paper
Slide the whole output
paper tray cover.
Printing surface: Face
down
8
Manual Feed Slot 1
2
1
A4/Letter
Executive
A5/A6
Photo
Photo L/2L
Index card
Envelopes
How to Load Paper
Printing surface: Face
up
Adjust the manual feed
slot paper guides.
2
1
You can load only one sheet of paper into the manual feed slot at a time.
For more information, see the Online User's Guide: Load Paper.
Unfold the paper support flap. Change the paper size setting in the machine's menu, if
2
needed.
Load Documents
Place the document in the ADF or on the scanner glass as shown in the illustration.
Automatic Document Feeder (ADF)
(MFC-J890DW/MFC-J895DW)
Scanner Glass
Paper Handling
Place your document face down in the ADF.
Place the document face down in the
upper left corner of the scanner
glass.
9
3
Print from Your Computer
Before attempting any printing operation,
confirm the following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB or network cable is
connected correctly, or that you are
connected to the network using your
wireless access point/router.
Print a Document (Windows®)
Select the print command in your
1
application.
Select Brother MFC-XXXX Printer
2
(where XXXX is the name of your
model).
Various Printing
To use the various printing features, click the
printing properties or preferences button to
change the printer setting.
Print on Both Sides of the Paper
Automatically
Print More Than One Page on a Single
Sheet of Paper (N in 1)
Click Print.
3
Complete your print operation.
4
Print a Document (Mac)
From an application, such as Apple
1
TextEdit, click the File menu, and then
select Print.
Select Brother MFC-XXXX (where
2
XXXX is the name of your model).
Click Print.
3
Complete your print operation.
4
For Windows®:
For more information, see the Online User's
Guide: Print from Your Computer (Windows®).
For Mac:
For more information, see the Online User's
Guide: Print from Your Computer (Mac).
10
4
Copy
Copy a Document
Make sure you have loaded the correct
1
size paper in the paper tray.
Load your document.
2
Press [Copy].
3
The touchscreen displays:
When finished, press [OK].
After you have finished choosing new
options, you can save them by pressing
the [Save as Shortcut] button.
Press [Mono Start] or [Colour
5
Start].
To stop copying, press .
4
Copy
Change the copy settings, if needed.
4
When you load paper other than A4 size
Plain Paper, you must change the
[Paper Size] and [Paper Type]
settings by pressing [Options].
• (No. of Copies)
Press to display the
keyboard on the touchscreen, and
then enter the number of copies
using the touchscreen keyboard.
Press [OK].
You can also press [-] or [+] on
the touchscreen.
• [Options]
Press
settings for the next copy only.
to change the copy
11
Other Copy Options
You can use various copy features by
changing copy settings. Press the
[Options] button.
Enlarge or Reduce Copied Images
2-sided Copy
For more information, see the Online User's
Guide: Copy.
12
5
Scan
Before Scanning
Before attempting to scan, confirm the
following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB or network cable is
connected correctly, or that you are
connected to the network using your
wireless access point/router.
Scan from Your Computer
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application.
For more information, see the Online User's
Guide: Scan from Your Computer (Windows®)
or Scan from Your Computer (Mac).
Do one of the following:
4
• To change the settings, press
[Options] or [Set at Device],
and then go to the next step.
• Press [Start] to start scanning
without changing additional settings.
The machine starts scanning. If using
the machine's scanner glass, follow
the LCD instructions to complete the
scanning job.
Change the scan settings you want to
5
change, such as scan type, resolution,
file type and document size, if needed.
When finished press [OK].
Press [Start].
6
The machine starts scanning. If using
the machine's scanner glass, follow the
LCD instructions to complete the
scanning job.
5
Scan
Scan Using the Scan Button on the Machine
Load your document.
1
Press [Scan] > [to PC] > [to
2
File].
If the machine is connected over the
3
network, press a or b to display the
computer where you want to send data,
and then press the computer name.
If the LCD prompts you to enter a PIN,
use the LCD to enter the four-digit PIN for
the computer, and then press [OK].
13
6
PhotoCapture Center
Print Photos Directly from Media
Preview and Print Photos from Media
Preview your photos on the LCD before you
print them.
Open the media slot cover.
1
Put the memory card or USB flash drive
2
in the correct slot.
Press [Photo] > [Select Files].
3
Press d or c to display the photo you
4
want to print, and then press it.
Repeat the last three steps until you
7
have selected all the photos you want to
print.
Press [OK].
8
Read and confirm the displayed list of
9
options.
To change the print settings, press
10
[Print Settings].
When finished, press [OK].
Press [Start].
11
Print Settings Overview
The Print Settings you change are temporary
for your current printout. The machine returns
to its default settings after printing is
complete.
You can save the print settings you use
most often by setting them as the default.
For more information, see the Online
User's Guide.
To print all photos, press [Print All],
and then press [Yes] to confirm.
Press to display the keyboard on
5
the touchscreen, and then enter the
number of copies using the touchscreen
keyboard. Press [OK].
You can also press [-] or [+] on the
touchscreen.
Press [OK].
6
14
7
Fax
Before Faxing
Telephone Line Interference/ VoIP
Related Models:
MFC-J890DW/MFC-J895DW
If you are having problems sending or
receiving a fax due to possible interference on
the telephone line or if you are using a VoIP
system, we recommend changing the modem
speed to minimise errors in fax operations.
Press [Settings] > [All
1
Settings] > [Initial Setup] >
[Compatibility].
Press the option you want.
2
• [Basic(for VoIP)] reduces the
modem speed to 9,600 bps and turns
off colour fax receiving and ECM,
except for colour fax-sending. Unless
interference is a recurring problem on
your telephone line, you may prefer
to use it only when needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
[Basic(for VoIP)].
• [Normal] sets the modem speed at
14,400 bps.
Send a Fax
Related Models:
MFC-J890DW/MFC-J895DW
Load your document in the ADF or place
1
it on the scanner glass.
Press [Fax].
2
If [Fax Preview] is set to [On], press
[Fax] > [Sending Faxes].
The touchscreen displays:
Enter the fax number in one of the
3
following ways:
• Dial Pad (Enter the fax number
manually.)
Press all digits of the number using
the touchscreen.
7
Fax
Press
3
• VoIP (Voice over IP) is a type of phone
system that uses an Internet
connection, rather than a traditional
phone line.
.
• [Call History]
Press [Redial], [Outgoing
Call] or [Caller ID History].
If you select [Outgoing Call] or
[Caller ID History], select the
number you want, and then press
[Apply].
• [Address Book]
Press [Address Book].
15
Do one of the following:
- Select the number you want, and
then press [Apply].
- Press , and then enter the first
letter of the name and press
[OK]. Press the name you want to
dial. If the name has two numbers,
press the number you want. Press
[Apply].
To change the fax settings, press
4
[Options].
When finished, press [OK].
Press [Fax Start].
5
• If you are using the ADF, the machine
starts scanning and sending the
document.
• If you are using the scanner glass
and selected [Mono] in the
[Colour Setting], the machine
starts scanning the first page.
Go to the next step.
• If you are using the scanner glass
and selected [Colour] in the
[Colour Setting], the
touchscreen asks if you want to send
a colour fax.
Press [Yes (Colour fax)] to
confirm. The machine starts dialling
and sending the document.
When the touchscreen displays [Next
6
page?], do one of the following:
• Press [No] when finished scanning
pages. The machine starts sending
the document.
• Press [Yes] to scan another page.
Place the next page on the scanner
glass, and then press [OK]. The
machine starts scanning the page.
Repeat this step for each additional
page.
16
Choose the Correct Receive Mode
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
Related Models:
MFC-J890DW/MFC-J895DW
You must choose a Receive Mode depending on the external devices and telephone services
you have on your line.
By default, your machine automatically will receive any faxes that are sent to it. The diagram
below will help you select the correct mode.
Press [Settings] > [All Settings] > [Fax] > [Setup Receive] >
1
[Receive Mode].
If the option to change the Receive Mode is unavailable, make sure the BT Call Sign feature
is set to [Off].
Press a or b to display the [Fax Only], [Fax/Tel], [External TAD], or [Manual]
2
option, and then press the option you want.
Press .
3
7
Fax
17
A
Routine Maintenance
Check the Print Quality
If faded or streaked colours and text appear or
if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.
Press [Ink] > [Improve
1
Print Quality] > [Check Print
Quality].
You can also press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Check Print
Quality].
Press [Start].
2
The machine prints the Print Quality
Check Sheet.
Check the quality of the four colour
3
blocks on the sheet.
The touchscreen asks about the print
4
quality. Do one of the following:
• If all lines are clear and visible, press
[No], and then press
the Print Quality check.
• If lines are missing (see Poor, as
follows), press [Yes].
OK
to finish
Poor
The touchscreen asks you to check the
5
print quality of each colour. Press the
number of the pattern (1–4) that most
closely matches the printing result.
Do one of the following:
6
• If print head cleaning is needed,
press [Start] to start the cleaning
procedure.
• If print head cleaning is not needed,
the Maintenance screen reappears
on the touchscreen. Press .
After the cleaning procedure is finished,
7
the touchscreen asks if you want to print
the Print Quality Check Sheet again.
Press [Yes], and then press [Start].
The machine prints the Print Quality
Check Sheet again. Check the quality of
the four colour blocks on the sheet
again.
If you clean the print head and the print has
not improved, try installing a new Brother
Original replacement ink cartridge for each
problem colour. Try cleaning the print head
again. If the print has not improved, contact
Brother customer service or your local Brother
dealer.
IMPORTANT
DO NOT touch the print head. Touching the
print head may cause permanent damage and
may void the print head's warranty.
18
When a print head nozzle is clogged, the
(A)
printed sample looks like this.
After the print head nozzle is cleaned, the
lines are gone.
Check the Print
Alignment from Your
For the (A) pattern, press a or b to
4
display the number of the test print with
the fewest visible vertical stripes (1-9),
and then press it (in the example above,
row number 6 is the best choice). Press
[OK].
Repeat this step for the rest of the
patterns.
When the print alignment is not adjusted
correctly, text looks blurry or crooked, like
this.
Brother Machine
If your printed text becomes blurred or images
become faded after transporting the machine,
adjust the print alignment.
Press [Ink] > [Improve
1
Print Quality] > [Alignment].
You can also press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Alignment].
Press [Next].
2
Press [Start].
3
The machine prints the Alignment
Check Sheet.
After the print alignment is adjusted
correctly, text looks like this.
Press .
5
A
Routine Maintenance
19
Troubleshooting
B
Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link
button is blinking.
To find the error and the solution, check the LCD or the machine's status in Status Monitor on
your computer.
Using the LCD Using the Status Monitor
1. Follow the messages on the LCD.
2. See the instructions in the following Error
and Maintenance Messages table.
3. If you cannot resolve the error, see the
Online User's Guide: Error and Maintenance
Messages.
• Double-click the icon in the task tray.
• Each colour of the icon indicates the
machine's status.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
20
Error and Maintenance Messages
The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
(MFC-J890DW/MFC-J895DW)
If the touchscreen displays error messages and your Android™ device supports the NFC
feature, touch your device to the NFC symbol on the control panel to access the Brother
Solutions Center and browse the latest FAQs from your device. (Your mobile telephone
provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android™ device are set
to On.
Error Message Action
B&W Print Only
Replace ink.
BT Call Sign On
One or more of the colour ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
The machine may stop all print operations and you may not be able to
use the machine until you install a new ink cartridge in the following
cases:
• If you unplug the machine or remove the ink cartridge.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
BT Call Sign is set to On. You cannot change the Receive Mode from
Manual to another mode.
Set BT Call Sign to Off.
For more information, see the Online User's Guide: Enable the
Machine to Work with BT Call Sign (with Your External Telephone
only).
B
Troubleshooting
21
Error Message Action
Cannot Detect
Cannot Detect Ink
Volume
Data Remaining in
Memory
Disconnected
Remove the used ink cartridge and install a new one.
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
Slowly turn the ink cartridge so that the ink supply port is pointing
downwards, and then reinstall the cartridge.
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See Related Information: Supply Specifications at the end of this
section.
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Press . The machine will cancel the job and clear it from the
memory. Try to print again.
Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP at the end
of this section.
Document Jam/too
Long
High Temperature
Hub is Unusable.
Ink Absorber
NearFull
Ink Absorber Pad
Full
The document was not inserted or fed correctly, or the document
scanned from the ADF was too long.
For more information, see the Online User's Guide: Document Jams.
After cooling the room, allow the machine to cool down to room
temperature. Try again when the machine has cooled down.
Hubs, including a USB flash drive with a built-in hub, are not
supported. Unplug the device from the USB direct interface.
The ink absorber box must be replaced soon. Contact Brother
customer service or your local Brother dealer.
• The ink absorber box absorbs the small amount of ink emitted
during print head cleaning.
The ink absorber box must be replaced. Contact Brother customer
service or your local Brother Authorised Service Centre to have your
machine serviced.
22
Error Message Action
Ink Low
Jam A Inside/
Front
Repeat Jam A
Inside/Front
Jam B Front
Repeat Jam B
Front
Jam C Rear
One or more of the ink cartridges are near the end of their lives.
Order a new ink cartridge. You can continue printing until the
touchscreen displays Replace Ink.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
• You can still scan even if the ink is low or needs to be replaced.
Remove the jammed paper.
For more information, see the Online User's Guide: Printer Jam or
Paper Jam.
Make sure the paper guides are set to the correct paper size.
Do not put more than one sheet of paper in the manual feed slot at any
one time. Wait until the touchscreen prompts you to load another sheet
of paper before you feed the next sheet of paper in the manual feed
slot.
Remove the jammed paper.
For more information, see the Online User's Guide: Printer Jam or
Paper Jam.
Make sure the paper guides are set to the correct paper size.
Remove the jammed paper.
For more information, see the Online User's Guide: Printer Jam or
Paper Jam.
Low Temperature
Media is Full.
No Caller ID
No Ink Cartridge
Make sure the paper guides are set to the correct paper size.
Clean the paper pick-up rollers.
For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.
After warming the room, allow the machine to warm up to room
temperature. Try again when the machine has warmed up.
Your machine can only save to your memory card or USB flash drive if
it contains fewer than 999 files. Delete unused files and try again.
Delete unused files from your memory card or USB flash drive to make
some free space, and then try again.
There is no incoming call history. You did not receive calls or you have
not subscribed to the Caller ID service from your telephone company.
To use the Caller ID feature, contact your telephone company.
For more information, see the Online User's Guide: Caller ID.
Remove the new ink cartridge and re-install it slowly and firmly until it
locks into place.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
B
Troubleshooting
23
Error Message Action
No Paper Fed
Out of Fax Memory
Out of Memory
Do one of the following:
• Refill the paper tray, and then follow the LCD instructions.
• Remove and reload the paper, and then follow the LCD instructions.
The paper was not inserted in the centre position of the manual feed
slot.
Remove the paper and reinsert it in the centre of the manual feed slot,
and then follow the LCD instructions.
For more information, see the Online User's Guide: Load Paper in the
Manual Feed Slot.
The Jam Clear Cover is not closed correctly.
Do one of the following:
• Clear the data from the memory. To gain extra memory, you can
turn Memory Receive off.
For more information, see the Online User's Guide: Turn Off
Memory Receive.
• Print the faxes stored in the memory.
For more information, see the Online User's Guide: Print a Fax
Stored in the Machine's Memory.
If a fax-sending or copy operation is in progress:
• Press or Quit or Close and wait until the other operations
that are in progress finish, and then try again.
• Press Partial Print to copy the pages scanned so far.
• Clear the data in the memory. To gain extra memory, you can turn
Memory Receive off.
For more information, see the Online User's Guide: Turn Off
Memory Receive.
• Print the faxes stored in the memory.
For more information, see the Online User's Guide: Print a Fax
Stored in the Machine's Memory.
24
Error Message Action
Paper Size
Mismatch
Paper Tray not
detected
Repetitive No
Paper Fed
1. Check that the paper size you selected on the machine's display
matches the size of the paper in the tray.
For more information, see the Online User's Guide: Change the
Paper Size and Paper Type.
2. Make sure you loaded the paper in the proper orientation and set
the paper guides at the indicators for your paper size.
For more information, see the Online User's Guide: Load Paper.
3. After you have checked the paper size and the paper orientation,
follow the LCD instructions.
If printing from your computer, make sure the paper size you selected
in the printer driver matches the size of paper in the tray.
For more information, see the Online User's Guide: Print Settings
(Windows®) or Print Options (Mac).
Slowly push the paper tray completely into the machine.
Paper or a foreign object has prevented the paper tray from being
inserted correctly.
Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
the Online User's Guide: Printer Jam or Paper Jam.
Clean the paper pick-up rollers.
For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.
Replace Ink
Touchscreen Init.
Failed
The photo paper tray is in the wrong position.
Return the photo paper tray to the Normal printing position when you
use cut sheet paper.
One or more of the ink cartridges have reached the end of their lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
• You can still scan even if the ink is low or needs to be replaced.
The touchscreen was pressed before the power on initialisation was
completed.
Make sure nothing is touching or resting on the touchscreen,
especially when plugging the machine in.
Debris may be stuck between the lower part of the touchscreen and its
frame.
Insert a piece of stiff paper between the lower part of the touchscreen
and its frame and slide it back and forth to push out the debris.
B
Troubleshooting
25
Error Message Action
Tray Settings
Unable to Clean
XX
Unable to
Initialize XX
Unable to Print
XX
Unable to Scan XX
This message is displayed when the setting to confirm the paper type
and size is enabled.
To not display this confirmation message, change the setting to Off.
For more information, see the Online User's Guide: Change the Check
Paper Size Setting.
A foreign object, such as a paper clip or a piece of ripped paper, is in
the machine.
Open the scanner cover and remove any foreign objects and paper
scraps from inside the machine. If the error message continues,
disconnect the machine from the power for several minutes, and then
reconnect it.
If you cannot print received faxes, transfer them to another fax
machine or to your computer.
For more information, see the Online User's Guide: Transfer Your
Faxes or Fax Journal Report.
Disconnect the machine from the power for several minutes, and then
reconnect it.
If you cannot print received faxes, transfer them to another fax
machine or to your computer.
For more information, see the Online User's Guide: Transfer Your
Faxes or Fax Journal Report.
Unusable Device
Disconnect device
from front
connector & turn
machine off &
then on
Unusable Device
Please disconnect
USB device.
Wrong Ink
Cartridge
Wrong Ink Colour
A broken device is connected to the USB direct interface.
Unplug the device from the USB direct interface, then press to
turn the machine off and then on again.
A USB device or USB flash drive that is not supported has been
connected to the USB direct interface.
Unplug the device from the USB direct interface. Turn the machine off
and then on again.
The ink cartridge model number is not compatible with your machine.
Verify whether the cartridge model number will work with your
machine.
See Related Information: Supply Specifications at the end of this
section.
Check which ink cartridges are not matched by colour to their ink
cartridge positions and move them to their correct positions.
Related Information
• Telephone Line Interference/VoIP on page 15
• Supply Specifications on page 27
26
Appendix
C
Information for compliance with Commission Regulation 801/2013
Models Power consumption
Networked Standby
DCP-J772DW/DCP-J774DW Approx. 1.2 W
MFC-J890DW/MFC-J895DW Approx. 1.9 W
1
All network ports activated and connected
How to enable/disable Wireless LAN
• (DCP-J772DW/DCP-J774DW) To turn on or off the wireless network connection, press
[Settings] > [All Settings] > [Network] > [WLAN Enable] > [On] or [Off].
• (MFC-J890DW/MFC-J895DW) To turn on or off the wireless network connection, press
[Settings] > [All Settings] > [Network] > [Network I/F] > [WLAN] or [Wired
LAN].
1
Supply Specifications
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of
Ink Cartridge
Replacement
Supplies
The first time you install a set of ink cartridges the machine will use an
amount of ink to fill the ink delivery tubes for high quality printouts. This
process will only happen once. After this process is complete the page yield
for the cartridges provided with your machine is approximately the same as
that of standard cartridges.
<Standard Yield Black> LC3211BK
<Standard Yield Yellow> LC3211Y
<Standard Yield Cyan> LC3211C
<Standard Yield Magenta> LC3211M
Black, Yellow, Cyan and Magenta - Approximately 200 pages
<High Yield Black> LC3213BK
<High Yield Yellow> LC3213Y
<High Yield Cyan> LC3213C
<High Yield Magenta> LC3213M
Black, Yellow, Cyan and Magenta - Approximately 400 pages
1
1
C
Appendix
27
Replacement
Supplies
For more information about replacement supplies, visit us at
www.brother.com/pageyield
What is
Innobella?
Innobella is a range of genuine supplies offered by Brother. The name
"Innobella" derives from the words "Innovation" and "Bella" (meaning
"Beautiful" in Italian) and is a representation of the "innovative" technology
providing you with "beautiful" and "long lasting" print results.
When you print photo images, Brother recommends Innobella glossy photo
paper (BP71 series) for high quality. Brilliant prints are made easier with
Innobella Ink and paper.
1
Approx. cartridge yield is declared in accordance with ISO/IEC 24711
If using Windows®, double-click the Brother Creative Center icon on your desktop to
access our FREE website designed as a resource to help you easily create and print
customised materials for business and home use with photos, text and creativity.
Mac users can access Brother CreativeCenter at this web address:
www.brother.com/creativecenter
28
Visit us on the World Wide Web
www.brother.com
Made from 100% recycled paper
(excludes cover)
D00S16001-00
UK
Version 0
Loading...