Brother MFC-J835DW, BRTMFCJ825DW, MFC-J825DW User Manual

Download

BASIC USER’S GUIDE

MFC-J825DW MFC-J835DW

Version A

USA/CAN

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-J825DW and MFC-J835DW (Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration/

Brother numbers

IMPORTANT

Note

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com/

• You can check here for Brother driver updates.

• To keep your machine performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

Note

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In Canada only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Ink Cartridge Standard <black>

Ink Cartridge Standard <yellow>

Ink Cartridge Standard <cyan> (blue)

Ink Cartridge Standard <magenta> (red)

Ink Cartridge High Yield <black>

Ink Cartridge High Yield <yellow>

Ink Cartridge High Yield <cyan> (blue)

Ink Cartridge High Yield <magenta> (red)

LC71BK (Prints approx. 300 pages)

LC71Y (Prints approx. 300 pages)

LC71C (Prints approx. 300 pages)

LC71M (Prints approx. 300 pages)

LC75BK (Prints approx. 600 pages)

LC75Y (Prints approx. 600 pages)

LC75C (Prints approx. 600 pages)

LC75M (Prints approx. 600 pages)

Premium Plus Glossy Photo Paper

(Letter size / 20 sheets) BP71GLTR

(4"  6" size / 20 sheets) BP71GP

Premium Glossy Photo Paper

(Letter size / 20 sheets) BP61GLL (USA only)

(4"  6" size / 20 sheets) BP61GLP (USA only)

For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.

Description Item

Multipurpose Paper - Plain Paper

(Letter size / 500 sheets) BP60MPLTR (USA only)

Matte Inkjet Paper

(Letter size / 25 sheets) BP60ML (USA only)

Plain Inkjet Paper

(Letter size / 100 sheets) BP60PL100 (USA only)

Telephone Line Cord LG3077001 (USA only)

Basic User’s Guide LX8249001 (English for USA and Canada)

LX8249002 (French for Canada)

CD ROM for Windows

& Mac

LX8265001 (MFC-J825DW)

LX8291001 (MFC-J835DW)

iii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

User's Guides and where do I find it?

Which manual? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic Fax, Copy, Scan and

PhotoCapture Center™ operations and how to replace consumables. See troubleshooting tips.

Advanced User's Guide Learn more advanced operations: Fax, Copy,

security features, printing reports and performing routine maintenance.

Software User's Guide Follow these instructions for Printing, Scanning,

Network Scanning, PhotoCapture Center™, Remote Setup, PC-Fax, Disc Print, Web Services (Scan), and using the Brother ControlCenter utility.

Network Glossary This Guide provides basic information about

advanced network features of Brother machines along with explanations about general networking and common terms.

Printed / In the box

PDF file / CD-ROM

Network User's Guide This Guide provides useful information about

wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Mobile Print/Scan Guide This Guide provides useful information about

printing data from your mobile phone and transmitting scanned data from the Brother machine to your mobile phone.

Web Connect Guide This Guide provides useful information about

accessing internet services from the Brother machine, as well as downloading images, printing data and uploading files directly from internet services.

Visit us at http://solutions.brother.com/.

PDF file / CD-ROM

PDF file / Brother Solutions Center

(BASIC USER’S GUIDE)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing the Advanced User’s Guide, Software User’s Guide,

Network User’s Guide, and Network Glossary ...................................................2

Viewing Documentation ................................................................................... 2

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

LCD Touchscreen............................................................................................ 8

Status LED ...................................................................................................... 9

Basic Operations ............................................................................................. 9

2 Loading paper 10

Loading paper and other print media...................................................................10

Loading envelopes and postcards.................................................................13

Loading photo paper......................................................................................14

Printable area ................................................................................................ 17

Paper settings......................................................................................................18

Paper Type ....................................................................................................18

Paper Size.....................................................................................................18

Acceptable paper and other print media..............................................................19

Recommended print media ...........................................................................19

Handling and using print media.....................................................................20

Choosing the right print media.......................................................................21

)................................................................ 4

3 Loading documents 23

How to load documents .......................................................................................23

Using the ADF ...............................................................................................23

Using the scanner glass ................................................................................ 24

Unscannable area .........................................................................................25

4 Sending a fax 26

How to send a fax ................................................................................................ 26

Stop faxing..................................................................................................... 28

Setting scanner glass size for faxing .............................................................28

Color fax transmission ...................................................................................28

Canceling a fax in progress ........................................................................... 28

How to preview an outgoing fax ....................................................................28

Transmission Verification Report...................................................................29

vii

5 Receiving a fax 30

Receive Modes....................................................................................................30

Choose the correct Receive Mode ................................................................30

Using Receive Modes..........................................................................................32

Fax Only ........................................................................................................ 32

Fax/Tel...........................................................................................................32

Manual...........................................................................................................32

External TAD ................................................................................................. 32

Receive Mode settings ........................................................................................33

Ring Delay .....................................................................................................33

F/T Ring Time (Fax/Tel mode only)...............................................................33

Easy Receive................................................................................................. 34

Fax Preview (Black & White only)........................................................................34

How to preview a received fax....................................................................... 34

Turning off Fax Preview.................................................................................36

6 Telephone services and external devices 37

Telephone services..............................................................................................37

Voice Mail ......................................................................................................37

Distinctive Ring ..............................................................................................38

Connecting an external TAD (telephone answering device)................................40

Connections...................................................................................................41

Recording an outgoing message (OGM) on an external TAD.......................41

Multi-line connections (PBX) .........................................................................42

External and extension telephones......................................................................42

Connecting an external or extension telephone ............................................42

Using external and extension telephones......................................................43

Using a non-Brother cordless external telephone .........................................43

Using remote codes.......................................................................................43

7 Dialing and storing numbers 45

How to dial ...........................................................................................................45

Manual dialing ...............................................................................................45

Speed Dialing ................................................................................................45

Fax Redial .....................................................................................................45

Storing numbers .................................................................................................. 46

Storing a pause .............................................................................................46

Storing Speed Dial numbers..........................................................................46

Changing Speed Dial names or numbers......................................................47

8 Making copies 48

How to copy .........................................................................................................48

Stop copying ..................................................................................................48

Copy settings................................................................................................. 49

Paper Options................................................................................................49

viii

9 PhotoCapture Center™: Printing photos from a memory card or

USB Flash memory drive 50

PhotoCapture Center™ operations (PHOTO mode) ...........................................50

Using a memory card or USB Flash memory drive ....................................... 50

Getting started ..................................................................................................... 51

Print Images.........................................................................................................53

View Photos................................................................................................... 53

PhotoCapture Center™ print settings .................................................................. 54

How to scan to a memory card or USB Flash memory drive............................... 54

10 How to print from a computer 56

Printing a document............................................................................................. 56

11 How to scan to a computer 57

Scanning a document..........................................................................................57

Scanning using the SCAN key.............................................................................57

Scanning using a scanner driver .........................................................................58

Scanning using the ControlCenter.......................................................................58

12 How to print on a Disc (CD/DVD/BD) 59

Overview.............................................................................................................. 59

How to load a Disc (CD/DVD/BD)........................................................................59

A Routine maintenance 61

Replacing the ink cartridges ................................................................................61

Cleaning and checking the machine....................................................................64

Cleaning the scanner.....................................................................................64

Cleaning the print head .................................................................................65

Checking the print quality .............................................................................. 65

Checking the print alignment ......................................................................... 66

B Troubleshooting 67

Error and Maintenance messages.......................................................................67

Error animation .............................................................................................. 75

Transferring your faxes or Fax Journal report ...............................................75

Document jam .............................................................................................. 76

Printer jam or paper jam................................................................................77

Disc Jam........................................................................................................83

Troubleshooting ..................................................................................................86

If you are having difficulty with your machine ................................................ 86

Dial Tone ......................................................................................................96

Telephone line interference / VoIP ................................................................96

Machine Information ............................................................................................ 97

Checking the serial number ........................................................................... 97

Reset functions .............................................................................................. 97

How to reset the machine.............................................................................. 97

C Menu and features 98

On-screen programming......................................................................................98

Menu table ...........................................................................................................99

Entering Text ..................................................................................................... 122

Inserting spaces ......................................................................................... 122

Making corrections ......................................................................................122

Repeating letters .........................................................................................122

D Specifications 123

General ..............................................................................................................123

Print media.........................................................................................................125

Fax.....................................................................................................................126

Copy ..................................................................................................................127

PhotoCapture Center™ .....................................................................................128

PictBridge .......................................................................................................... 129

Scanner .............................................................................................................130

Printer ................................................................................................................131

Interfaces ........................................................................................................... 132

Computer requirements .....................................................................................133

Consumable items ............................................................................................. 134

Network (LAN) ...................................................................................................135

EIndex 136

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User’s Guide explains the following features and operations.

You can view the Advanced User’s Guide on the CD-ROM.

1 General setup

IMPORTANT NOTE Memory storage Volume Settings Automatic Daylight Saving Time Sleep Mode LCD screen Mode Timer

2 Security features

Memory Security

3Sending a fax

Additional sending options Additional sending operations Polling overview

4 Receiving a fax

8 PhotoCapture Center™:

Printing photos from a memory card or USB Flash memory drive

PhotoCapture Center™ operations Print Images PhotoCapture Center™ print settings Scan to a memory card or USB Flash memory drive

9 Printing photos from a

camera

Printing photos directly from a PictBridge camera Printing photos directly from a digital camera (without PictBridge)

A Routine maintenance

Memory Receive (Black & White only) Remote Retrieval Additional receiving operations Polling overview

5 Dialing and storing numbers

Voice operations Additional dialing operations Additional ways to store numbers

6Printing reports

Fax reports Reports

7 Making copies

Copy settings

Cleaning and checking the machine Packing and shipping the machine

B Glossary

CIndex

xii

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies specific

keys on the machine’s control panel or on the computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

Courier New

Text in Courier New font identifies messages on the LCD of the machine.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shock.

Chapter 1

Note

Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary

This Basic User’s Guide does not contain all the information about the machine, such as how to use the advanced features for Fax, Copy, PhotoCapture Center™, Printer, Scanner, PC-Fax, and Network. When you are ready to learn detailed information about these operations, read the

Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary that are on the CD-ROM.

Viewing Documentation 1

b If the model name screen appears, click

your model name.

c If the language screen appears, click

your language. The CD-ROM Top Menu will appear.

d Click Documentation. e Click PDF documents. If the country

screen appears, choose your country. After the list of User’s Guides appears, choose the guide you want to read.

Viewing Documentation (Windows

To view the documentation, from the Start menu, select Brother, MFC-XXXX (where XXXX is your model name) from the programs group, and then choose User’s Guides.

If you have not installed the software, you can find the documentation on the CD-ROM by following the instructions below:

) 1

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click

start.exe.

Viewing Documentation (Macintosh)

a Turn on your Macintosh. Insert the

Brother CD-ROM into your CD-ROM drive. The following window will appear.

b Double-click the Documentation icon. c Double-click your language folder. d Double-click top.pdf. If the country

screen appears, choose your country.

General information

Note

e After the list of User’s Guides appears,

choose the guide you want to read.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

 ControlCenter

 Network Scanning

ScanSoft™ PaperPort™12SE with OCR How-to-Guides

(Windows

 The complete ScanSoft™

PaperPort™12SE with OCR How-toGuides can be viewed from the Help selection in the ScanSoft™ PaperPort™12SE application.

users)

How to find Network setup instructions

Your machine can be connected to a wireless or wired network.

Basic setup instructions uuQuick Setup Guide

If your wireless access point or router supports Wi-Fi Protected Setup or AOSS™ uuQuick Setup Guide

Network setup uuNetwork User’s Guide

Presto! PageManager User’s Guide (Macintosh users)

Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/ brother/PM9SEInstaller_BR_multilang.dmg

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

Chapter 1

Accessing Brother Support (Windows

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers uu page i and on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

) 1

 To visit our Web site for genuine Brother

Supplies (http://www.brother.com/original/ click Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the Top Menu, click Back or

if you are finished, click Exit.

)

 To access our Web site

(http://www.brother.com/ Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (http://www.brothermall.com/ additional product and services information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/ additional product and services information, click Shop Online (Canada).

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

), click

) for

), click

Accessing Brother

General information

Support (Macintosh)

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install NewSoft CD

Labeler, click NewSoft CD Labeler.

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine from the Brother

Product Registration Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our Web site for genuine Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Chapter 1

Control panel overview 1

The MFC-J825DW and MFC-J835DW have the same control panel keys.

1 Mode keys:

 FAX

Lets you access FAX mode.

 SCAN

Lets you access SCAN mode.

 COPY

Lets you access COPY mode.

 PHOTO

Lets you access PHOTO mode.



Lets you return to Ready mode.

2 Telephone keys:

 Redial/Pause

Redials the last 30 numbers called. It also inserts a pause when dialing numbers.

 Hook

Press before dialing when you want to listen to make sure a fax machine has answered, and then press Black Start or Color Start.

Also, press this key after picking up the handset of the external telephone during the F/T pseudo/double-ring.

3 Start keys:

 Black Start

Lets you start sending faxes or making copies in black & white. Also lets you start a scanning operation (in color or black & white depending on the scan setting in the ControlCenter software).

 Color Start

Lets you start sending faxes or making copies in full color. Also lets you start a scanning operation (in color or black & white, depending on the scan setting in the ControlCenter software).

General information

Note

4 Stop/Exit

Stops an operation or exits the menu.

5Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

6 LCD (Liquid Crystal Display)

This is a Touchscreen LCD. You can access the menus and options by pressing buttons displayed on the screen.

Also, you can adjust the angle of the LCD screen by lifting it.

7 On/Off

You can turn the machine on and off.

Press On/Off to turn the machine on.

Press and hold down On/Off to turn the

machine off. The LCD will show Shutting Down and will stay on for a few seconds before going off.

If you have connected an external telephone or TAD, it is always available.

If you turn the machine off, it will still periodically clean the print head to maintain print quality. To prolong print head life, provide the best ink cartridge economy, and maintain print quality, you should keep your machine connected to the power at all times.

Most of the illustrations in this User’s Guide show the MFC-J825DW.

Chapter 1

Note

21 43 5

711

LCD Touchscreen 1

The LCD shows the current machine status when the machine is idle.

1 Current Receive Mode

Lets you see the current receive mode.

 Fax (Fax Only)  F/T (Fax/Tel)  TAD (External TAD)  Mnl (Manual)

When the Distinctive Ring feature is turned on, the LCD shows D/R. For details, see Distinctive Ring uu page 38.

2 Fax Preview

Lets you preview received faxes.

6 Ink indicator

Lets you see the available ink volume. Also, lets you access the Ink menu.

7 Wireless Status

A four level indicator shows the current wireless signal strength if you are using a wireless connection.

0Max

8 Menu

Lets you access the main menu.

9 Disc

Lets you print on printable media, including CD-R/RW, DVD-R/RW and Blu-ray Disc™. (uuSoftware User’s Guide: Printing on a Disc)

10 Web

Lets you connect the Brother machine to an internet service. For details uuWeb Connect Guide.

11 New Fax

When Fax Preview is set to On, you can see how many new faxes you have received.

The warning icon appears when there is an error or maintenance message. For

details, see Error and Maintenance messages uu page 67.

3 Faxes in memory

Shows how many received faxes are in the memory.

4 Call History

Lets you view a list of outgoing calls and the Caller ID history.

Also, lets you fax the number you have chosen from the lists.

5 Speed Dial

Lets you set up Speed Dial and Group numbers.

Also, you can search for the number you want to dial.

General information

IMPORTANT

Note

Status LED 1

When you turn the machine on, the status LED lights up. When the memory card or USB Flash memory drive is being read or written to, the status LED blinks.

When the machine is in Sleep Mode, the status LED will be off.

b Press a or b to display

Initial Setup.

c Press Initial Setup. d Press a or b to display Receive Mode.

Basic Operations 1

To operate the Touchscreen use your finger to press the Menu or option button directly on the Touchscreen. To display and access all the screen menus or options in a setting, press dc or ab to scroll through them.

DO NOT press the Touchscreen with a sharp object, such as a pen or stylus. It may damage the machine.

The following steps show how to change a setting in the machine. In this example the Receive mode setting is changed from Fax Only to Fax/Tel.

e Press Receive Mode. f Press Fax/Tel.

Press to go back to the previous level.

g Press Stop/Exit.

a Press Menu.

Note

Loading paper 2

Loading paper and other print media

To print on Photo (4"  6") or Photo L (3.5"  5") paper, you must use the photo bypass tray. (See Loading photo paper uu page 14.)

Load only one size of paper and one type of paper in the paper tray at any one time.

a Pull the paper tray completely out of the

machine.

b Lift the output paper tray cover (1).

c With both hands, gently press and slide

the paper side guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

If the paper support flap (1) is open, close it, and then close the paper support (2).

Note

When you are using Legal size paper,

Note

IMPORTANT

Note

press and hold the universal guide release button (1) as you slide out the front of the paper tray.

Loading paper

e Gently put the paper into the paper tray

print side down and top edge in first. Check that the paper is flat in the tray.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not curled or wrinkled.

Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

When there are only a few sheets of paper left in the paper tray, the machine may start to misfeed. Load at least 10 sheets of paper in the paper tray.

Chapter 2

IMPORTANT

f Gently adjust the paper side guides (1)

to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper.

g Close the output paper tray cover.

i While holding the paper tray in place,

pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).

DO NOT use the paper support flap for Legal size paper.

h Slowly push the paper tray completely

into the machine.

Loading paper

IMPORTANT

Loading envelopes and postcards 2

About envelopes 2

 Use envelopes that weigh from 20 to 25 lb

(80 to 95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you do a test print first before printing many envelopes.

DO NOT use any of the following types of envelopes, as they will cause paper feed problems:

• That are of a baggy construction.

• That have windows.

Loading envelopes and postcards 2

a Before loading, press the corners and

sides of envelopes or postcards to make them as flat as possible.

If envelopes or postcards are “doublefeeding,” put one envelope or postcard in the paper tray at a time.

• That are embossed (have raised writing on them).

• That have clasps or staples.

• That are pre-printed on the inside.

Glue Double flaps

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Chapter 2

Note

b Put envelopes or postcards in the paper

tray with the address side down and the leading edge in first as shown in the illustration. Using both hands, gently press and slide the paper side guides (1) and paper length guide (2) to fit the size of the envelopes or postcards.

c Select Reverse Print in the printer

driver’s dialog box, and then adjust the size and margin in your application. uuSoftware User’s Guide: Printing

(Windows

uuSoftware User’s Guide: Printing and Faxing (Macintosh)

Loading photo paper 2

In Canada, the photo bypass tray is called the photo paper tray.

Use the photo bypass tray, which is located on the top of the output paper tray cover, to print on Photo (4"  6") and Photo L (3.5"  5") size paper. When you use the photo bypass tray, you do not have to take out the paper that is in the tray beneath it. (For the maximum number of photo cards you can load, see Paper weight, thickness and capacity uu page 22.)

)

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap. b Put the envelope into the paper tray with

the address side down and the flap positioned as shown in the illustration.

a Squeeze the blue photo bypass tray

release button (1) using your right index finger and thumb and push the photo bypass tray forward until it clicks into the

photo printing position (2).

Photo Bypass Tray

b Press and slide the paper side

Note

guides (1) and paper length guide (2) to fit the paper size.

Loading paper

• Always make sure that the paper is not curled or wrinkled.

c Put the photo paper into the photo

bypass tray and gently adjust the paper side guides to the paper. Make sure the paper side guides touch the sides of the paper. Check that the paper is flat in the tray.

• The Photo indicator confirms that the photo bypass tray is in the Photo printing position. The A4/LTR indicator confirms that the photo bypass tray is in the Normal printing position.

Chapter 2

IMPORTANT

d When you have finished printing photos

return the photo bypass tray to the Normal printing position. If you do not, you will get a No Paper Fed error when you use Letter or Legal size paper.

Squeeze the blue photo bypass tray release button (1) using your right index finger and thumb and pull the photo bypass tray back until it clicks (2).

If you do not return the photo bypass tray to the Normal printing position after printing photos, you will get a No Paper Fed error when you use cut sheet paper.

Photo Bypass Tray in the Normal

printing position

Photo Bypass Tray in the Photo printing position

Loading paper

Note

Printable area 2

The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on.

uuSoftware User’s Guide: Printing (Windows uuSoftware User’s Guide: Printing and Faxing (Macintosh)

Cut Sheet Paper Envelopes

)

Top (1) Bottom (2) Left (3) Right (4)

Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

Envelopes 0.87 in. (22 mm) 0.87 in. (22 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

The Borderless feature is not available for envelopes and duplex printing.

Chapter 2

Note

Paper settings 2

Paper Type 2

To get the best print quality, set the machine for the type of paper you are using.

a Press Menu. b Press a or b to display

General Setup.

c Press General Setup. d Press a or b to display Paper Type. e Press Paper Type. f Press Plain Paper, Inkjet Paper,

Brother BP71, Brother BP61, Other Glossy or Transparency.

g Press Stop/Exit.

Paper Size 2

You can use six sizes of paper for copies: Letter, Legal, A4, A5, Executive and 4"  6" (10  15 cm) and three sizes for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the machine, you will need to change the paper size setting at the same time so your machine can fit an incoming fax on the page.

a Press Menu. b Press a or b to display

General Setup.

c Press General Setup. d Press a or b to display Paper Size. e Press Paper Size. f Press Letter, Legal, A4, A5, EXE or

4"x6".

The machine ejects paper with printed surfaces face up onto the paper tray at the front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

g Press Stop/Exit.

Loading paper

Acceptable paper and other print media

The print quality can be affected by the type of paper you use in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper, be sure to choose the proper print media in the “Basic” tab of the printer driver or in the Paper Type setting of the machine’s menu. (See Paper Type uu page 18.)

 When you print on Brother Photo paper,

load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

Recommended print media 2

To get the best print quality, we suggest using Brother paper. (See the table below.)

We recommend using “3M Transparency Film” when you print on transparencies.

Brother paper

Paper Type Item

Premium Plus Glossy Photo

 Letter BP71GLTR

 4"  6" BP71GP

Premium Glossy Photo

 Letter BP61GLL (USA only)

 4"  6" BP61GLP (USA only)

Matte Inkjet (Letter) BP60ML (USA only)

Plain Inkjet

 Letter BP60PL100 (USA

only)

 When you print on transparencies, load

one extra sheet in the paper tray.

 When you use transparencies or photo

paper, remove each sheet at once to prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the surface may not be completely dry and may stain your fingers.

Chapter 2

IMPORTANT

Handling and using print media 2

 Store paper in its original packaging and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of

photo paper. Load photo paper with the shiny side facing down.

 Avoid touching either side of

transparencies because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.

Paper capacity of the output paper tray cover

Up to 50 sheets of Letter, Legal or A4 20 lb (80 g/m

 Transparencies and photo paper must be

) paper.

picked up from the output paper tray cover one page at a time to avoid smudging.

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped

1 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• Extremely shiny or highly textured

• Paper that cannot be arranged uniformly when stacked

• Paper made with a short grain

Loading paper

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy

Cut-Sheet Letter 8 1/2  11 in. (215.9  279.4 mm) Yes Yes Yes Yes

A4 8.3  11.7 in. (210  297 mm) Yes Yes Yes Yes

Legal 8 1/2  14 in. (215.9  355.6 mm) Yes Yes – Yes

Executive 7 1/4  10 1/2 in. (184  267 mm) – Yes – Yes

JIS B5 7.2  10.1 in. (182  257 mm) – – – User

A5 5.8  8.3 in. (148  210 mm) – Yes – Yes

A6 4.1  5.8 in. (105  148 mm) – – – Yes

Cards 4  6 in. (10  15 cm) – Yes Yes Yes

3 1/2  5 in. (89  127 mm) – – – Yes

5  7 in. (13  18 cm) – – Yes Yes

5  8 in. (127  203 mm) – – – Yes

Postcard 1 3.9  5.8 in. (100  148 mm) – – – User

Postcard 2 (Double)

5.8  7.9 in. (148  200 mm) – – – User

Photo Capture

Printer

Defined

Envelopes C5 Envelope 6.4  9 in. (162  229 mm) – – – Yes

DL Envelope 4.3  8.7 in. (110  220 mm) – – – Yes

COM-10 4 1/8  9 1/2 in. (105  241 mm) – – – Yes

Monarch 3 7/8  7 1/2 in. (98  191 mm) – – – Yes

Y4 Envelope 4.1  9.3 in. (105  235 mm) – – – User

Defined

Transparencies

Letter 8 1/2  11 in. (215.9  279.4 mm) – Yes – Yes

A4 8.3  11.7 in. (210  297 mm) – Yes – Yes

Legal 8 1/2  14 in. (215.9  355.6 mm) – Yes – Yes

A5 5.8  8.3 in. (148  210 mm) – Yes – Yes

Chapter 2

Paper weight, thickness and capacity 2

Paper Type Weight Thickness No. of

sheets

Cut Sheet Plain Paper

Inkjet Paper

Glossy Paper

Cards Photo 4"  6"

Index Card

Postcard

Envelopes

17 to 32 lb (64 to 120 g/m

17 to 53 lb (64 to 200 g/m

Up to 58 lb (Up to 220 g/m

Up to 32 lb (Up to 120 g/m

Up to 53 lb (Up to 200 g/m

20 to 25 lb (75 to 95 g/m

)

3 to 6 mil (0.08 to 0.15 mm)

3 to 10 mil (0.08 to 0.25 mm) 20

Up to 10 mil (Up to 0.25 mm)

)

Up to 10 mil (Up to 0.25 mm)

)

Up to 6 mil (Up to 0.15 mm) 30

)

Up to 10 mil (Up to 0.25 mm) 30

)

Up to 20 mil (Up to 0.52 mm) 10

Transparencies – – 10

Up to 100 sheets of plain paper 20 lb (80 g/m2).

For Photo 4"  6" paper and Photo L 3.5"  5" paper, use the photo bypass tray (in USA) or the photo paper tray (in Canada). (See Loading photo paper uu page 14.)

BP71 69 lb (260 g/m2) paper is especially designed for Brother inkjet machines.

100

IMPORTANT

Note

Loading documents 3

How to load documents

You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.

Using the ADF 3

The ADF can hold up to 15 pages1 and feeds each sheet individually. Use 24 lb (90 g/m

paper and always fan the pages before placing them in the ADF.

The ADF can hold up to 20 pages, if you stagger the pages and meet the following conditions: Temperature: 68 - 78.8F (20 - 26C) Humidity: 40 - 50% without condensation Paper: Using either BP60MPLTR or XEROX4200 20 lb paper

)

How to load documents 3

• DO NOT pull on the document while it is feeding.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

Make sure documents with ink or correction fluid are completely dry.

a Unfold the ADF Document Support (1)

and the ADF Document Support Flap (2).

Document Sizes and Weights 3

Length: 5.8 to 14 in.

(148 to 355.6 mm)

Width: 5.8 to 8.5 in.

(148 to 215.9 mm)

Weight: 17 to 24 lb

(64 to 90 g/m

)

DO NOT use the ADF Document Support Flap for Legal size paper.

b Fan the pages well.

Chapter 3

IMPORTANT

Note

c Adjust the paper guides (1) to fit the

width of your document.

d Place your document, face down, top

edge first in the ADF underneath the

guides until the LCD screen shows ADF Ready and you feel it touch the feed rollers.

How to load documents 3

To use the scanner glass, the ADF must be empty.

a Lift the document cover. b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

DO NOT leave a thick document on the scanner glass. If you do this, the ADF may jam.

Using the scanner glass 3

You can use the scanner glass to fax, copy or scan pages of a book or one page at a time.

Document Sizes Supported 3

Length: Up to 11.7 in. (297 mm)

Width: Up to 8.5 in. (215.9 mm)

Weight: Up to 4.4 lb (2 kg)

c Close the document cover.

IMPORTANT

If you are scanning a book or thick

document, DO NOT slam the cover down or press on it.

Loading documents

Unscannable area 3

The scannable area depends on the settings in the application you are using. The figures below show unscannable areas.

Usage

Document Size

Top (1)

Bottom (2)

Left (3)

Right (4)

Fax Letter 0.12 in.

Legal

Copy All paper

Scan

The unscannable area is 0.04 in (1 mm) when you use the ADF.

sizes

(3 mm)

0.16 in. (4 mm)

0.12 in. (3 mm)

Note

Sending a fax 4

How to send a fax 4

The following steps show how to send a fax.

a When the machine is idle, the date and

time appear on the LCD. When you want to send a fax, or change fax send or

receive settings, press the (FAX) key to illuminate it in blue.

 The LCD shows:

b Do one of the following to load your

document:

 Place the document face down in the

ADF. (See Using the ADF uu page 23.)

 Load your document face down on

the scanner glass. (See Using the scanner glass uu page 24.)

• To send color faxes with multiple pages use the ADF.

• If you send a black & white fax from the ADF while the memory is full, it will be sent in real time.

• You can use the scanner glass to fax pages of a book one at a time. The document can be up to Letter or A4 size.

• Since you can only scan one page at a time, it is easier to use the ADF if you are sending a multiple-page document.

Sending a fax

Note

c You can change the following fax

sending settings. Press FAX and then press d or c to scroll through the fax settings. When the setting you want is displayed, press it and choose your option.

(Basic User’s Guide)

For details about changing the following fax sending settings, see pages 28 to

29.

 Glass ScanSize

 Color Fax Transmission

 Preview Outgoing Fax

 Transmission Verification Report

(Setup)

(Advanced User’s Guide)

For more advanced fax sending operations and settings

uuAdvanced User’s Guide: Sending a fax

 Contrast

 Fax Resolution

 Set New Defaults

 Factory Reset

 Faxing at End of Call

 Broadcasting

 Real Time Transmission

 Overseas Mode

 Delayed Fax

 Batch Transmission

 Canceling Waiting Jobs

 Polled Transmit

d Enter the fax number.

Using the dial pad

Using Speed Dial

 Speed Dial

Using call history

 Outgoing Call

 Caller ID hist.

You can preview a fax message before sending it by setting Preview to On. (See How to preview an outgoing fax uu page 28.)

e Press Black Start or Color Start.

Faxing from the ADF

 The machine starts scanning and

sending the document.

Faxing from the scanner glass

 If you pressed Black Start, the

machine starts scanning the first page. Go to step f.

 If you pressed Color Start, the LCD

asks if you want to send a color fax. Press Yes to confirm. The machine starts scanning and sending the document.

f When the LCD asks you Next Page?,

do one of the following:

 To send a single page, press No (or

press Black Start again).

The machine starts sending the document.

 To send more than one page, press

Yes and go to step g.

g Place the next page on the scanner

glass. Press Black Start or Color Start. The machine starts scanning the page. (Repeat steps f and g for each additional page.)

Chapter 4

Note

Stop faxing 4

To stop faxing, press Stop/Exit.

Setting scanner glass size for faxing 4

When documents are A4 size, you need to set the Scan Size to A4. If you do not, the bottom portion of the faxes will be missing.

a Press (FAX). b Press d or c to display

Advanced Settings.

c Press Advanced Settings. d Press a or b to display

Glass ScanSize.

e Press Glass ScanSize. f Press Letter or A4.

Canceling a fax in progress 4

If you want to cancel a fax while the machine is scanning, dialing or sending, press

Stop/Exit.

How to preview an outgoing fax 4

You can preview a fax message before you send it. You must set Real Time Transmission and Polling RX to Off before you use this feature.

a Press (FAX).

b Press d or c to display

Advanced Settings.

c Press Advanced Settings. d Press a or b to display Preview. e Press Preview.

g Press .

• You can save the setting you use most often by setting it as the default. (uuAdvanced User’s Guide: Setting your changes as the new default)

• This setting is only available for sending documents from the scanner glass.

Color fax transmission 4

Your machine can send a color fax to machines that support this feature.

Color faxes cannot be stored in the machine’s memory. When you send a color fax, the machine will send it in real time (even if Real Time TX is set to Off).

f Press On. g Load the document.

h Press .

i Enter the fax number using the dial pad

or Speed Dial.

Sending a fax

Note

j Press Black Start.

The machine starts scanning the document and the outgoing fax appears on the LCD. When the fax is displayed, press Menu on the Touchscreen and the following buttons will appear. Press the button you want to use to perform an operation.

Button Description

Enlarge the fax.

Reduce the fax.

Scroll vertically.

Scroll horizontally.

Rotate the fax clockwise.

Go back to the previous page.

Go to the next page.

Close the preview table.

 On: Prints a report after every fax you

send.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error. The report will also print if you send a color fax that the receiving machine prints in black & white. Off is the default setting.

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error. The report will also print if you send a color fax that the receiving machine prints in black & white. A portion of the fax’s first page appears on the report.

a Press Menu. b Press a or b to display Fax.

To send a color fax do not use Fax Preview.

k Press Black Start.

The fax message in the memory will be sent and then erased when you press

Black Start.

Transmission Verification Report 4

You can use the Transmission Verification Report as proof that you sent a fax. This report lists the sender’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.

There are several settings available for the Transmission Verification Report:

c Press Fax. d Press a or b to display

Report Setting.

e Press Report Setting. f Press Transmission. g Press On, On+Image, Off or

Off+Image.

h Press Stop/Exit.

• If you choose On+Image or Off+Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off. (uuAdvanced User’s Guide: Real Time Transmission)

• If your transmission is successful, "OK" will appear next to "RESULT" on the Transmission Verification Report. If transmission is not successful, "NG" will appear next to "RESULT."

Receiving a fax 5

Receive Modes 5

Choose the correct Receive Mode 5

The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term “Distinctive Ring” but different telephone companies may have other names for this service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring uu page 38 for instructions on setting up your machine using this feature.)

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See Voice Mail uu page 37 for instructions on setting up your machine using this service.)

Will you be using a Telephone Answering Device on the same telephone line as your Brother machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode. (See Connecting an external TAD (telephone answering device) uu page 40.)

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax Only as your receive mode. (See Fax Only uu page 32.)

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

Fax/Tel mode is used when sharing the Brother machine and your telephone on the same line. Choose Fax/Tel as your receive mode. (See Fax/Tel uu page 32.) Important Note: You cannot receive voice messages on either Voice Mail or an answering machine with Fax/Tel mode.

Do you expect to receive very few faxes?

Choose Manual as your receive mode. You control the telephone line and must answer every call yourself. (See Manual uu page 32.)

To set the receive mode follow the instructions below:

a Press Menu. b Press a or b to display Initial Setup. c Press Initial Setup. d Press a or b to display Receive Mode. e Press Receive Mode. f Press Fax Only, Fax/Tel, External TAD or Manual. g Press Stop/Exit.

The LCD will display the current receive mode.

Receiving a fax

Chapter 5

Using Receive Modes 5

Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay uu page 33.)

Fax Only 5

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel 5

Fax/Tel mode helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways:

 Faxes will be automatically received.

External TAD 5

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in one of the following ways:

 Faxes will be automatically received.

 Voice callers can record a message on the

external TAD.

(For more information see Connecting an external TAD (telephone answering device) uu page 40.)

 Voice calls will start the F/T Ring to tell you

to pick up the line. The F/T Ring is a fast pseudo/double-ring made by your machine.

(Also see F/T Ring Time (Fax/Tel mode only) uu page 33 and Ring Delay uu page 33.)

Manual 5

Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature.

To receive a fax in Manual mode lift the handset of the external telephone or press Hook. When you hear fax tones (short repeating beeps), press Black Start or Color Start and choose Receive. You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine.

(Also see Easy Receive uu page 34.)

Receiving a fax

Note

Receive Mode settings 5

Ring Delay 5

The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, keep the ring delay setting of 4 rings.

(See Using external and extension

telephones uu page 43 and Easy Receive uu page 34.)

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

e Press Setup Receive. f Press a or b to display Ring Delay. g Press Ring Delay.

F/T Ring Time (Fax/Tel mode only) 5

When somebody calls your machine, you and your caller will hear the normal telephone ring. The number of rings is set by the ring delay setting.

If the call is a fax, then your machine will receive it; however, if it is a voice call the machine will sound the F/T Ring (a fast pseudo/double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T Ring it means that you have a voice caller on the line.

Because the F/T Ring is made by the machine, extension and external telephones will not ring; however, you can still answer the call on any telephone. (For more information see Using remote codes uu page 43.)

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

h Press the number of times you want the

machine to ring before it answers (0, 1, 2, 3 or 4). If you choose 0, the machine will answer immediately and the line will not ring at all.

i Press Stop/Exit.

e Press Setup Receive. f Press a or b to display

F/T Ring Time.

g Press F/T Ring Time. h Press how long the machine will ring to

alert you that you have a voice call (20, 30, 40 or 70 seconds).

i Press Stop/Exit.

Even if the caller hangs up during the pseudo/double-ringing, the machine will continue to ring for the set time.

Chapter 5

Note

Easy Receive 5

If Easy Receive is On: 5

The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest.

If Easy Receive is Off: 5

If you are at the machine and answered a call first by lifting the external handset, press Black Start or Color Start, and then press Receive to receive.

If you answered at an extension telephone press l 51. (See Using external and extension telephones uu page 43.)

Fax Preview (Black & White only)

How to preview a received fax5

You can view received faxes on the LCD by pressing the Fax Preview button on the LCD. When the machine is in Ready mode, a popup message will appear on the LCD to alert you of new faxes.

Setting Fax Preview 5

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension or external telephone, press the fax receive code l 51.

• If you send faxes from a computer on the same telephone line and the machine intercepts them, set Easy Receive to Off.

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

e Press Setup Receive. f Press a or b to display Easy Receive. g Press Easy Receive. h Press On (or Off).

e Press Setup Receive. f Press a or b to display Fax Preview. g Press Fax Preview. h Press On (or Off). i Press Yes. j The LCD will tell you that any future

faxes will not be printed as you receive them. Press Yes.

k Press Stop/Exit.

When Fax Preview is turned on, a backup copy of received faxes will not be printed for Fax Forwarding and PC-Fax Receiving operations, even if you have set Backup Print to On.

i Press Stop/Exit.

Receiving a fax

Note

Using Fax Preview 5

When you receive a fax, you will see a pop-up message on the LCD. (For example: New Fax:01 Press [Fax Preview])

a Press Fax Preview.

The LCD will display the new fax list.

You can also see your old fax list by pressing the Old Fax tab on the LCD. Press the New Fax tab to go back to your new fax list.

b Press a or b to display the fax number of

the fax you want to see.

c Press the fax you want to see.

• If your fax is large there may be a delay before it is displayed on the LCD.

The buttons will appear on the LCD and you can perform the operations shown below.

Button Description

Enlarge the fax.

Reduce the fax.

Scroll vertically.

Scroll horizontally.

Rotate the fax clockwise.

Delete the fax.

Press Yes to confirm.

Go back to the previous page.

Go to the next page.

Go back to the fax list.

Print the fax.

Do one of the following:

• The LCD will show the current page number and total pages of the fax message. When your fax message is over 99 pages the total number of pages will be shown as “XX.”

 Press Print All Pages

to print the whole message.

 Press

Print Displayed Only to print only the displayed page.

 Press

Print From Displayed to print from the displayed page to the last page.

Close the preview table. If you want to show the buttons on the LCD again, press More.

d Press Stop/Exit.

Chapter 5

How to print a fax 5

a Press Fax Preview. b Press the fax you want to view.

c Press (Print).

 If the fax is multiple pages, go to

step d.

 If the fax is a single page it will start

printing. Go to step e.

d Do one of the following:

 Press Print All Pages to print

all pages of the fax. Go to step e.

 Press Print Displayed Only to

print the displayed page. Go to step f.

 Press Print From Displayed to

print the displayed page to the last page. Go to step f.

e Do one of the following:

 To delete the fax, press Yes.

 To keep the fax in the memory,

press No.

f Press Stop/Exit.

How to print all faxes in the list 5

a Press Fax Preview.

How to delete all faxes in the list 5

a Press Fax Preview. b Press More. c Press Delete All.

Press Yes to confirm.

d Press Stop/Exit.

Turning off Fax Preview 5

a Press Fax Preview. b Press More. c Press Turn Off Fax Preview. d Press Yes to confirm. e If there are faxes stored in the memory,

do one of the following:

 If you do not want to print the stored

faxes, press Continue.

Press Yes to confirm. Your faxes will be deleted.

 If you want to print all the stored

faxes, press Print all faxes.

 If you do not wish to turn off Fax

Preview, press Cancel.

Press Stop/Exit.

b Press More. c Press Print All. d Press Stop/Exit.

Telephone services and external

devices

Telephone services 6

Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer.

Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine. If you have Voice Mail on your telephone line, please read the following carefully.

Voice Mail 6

If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.

For example, if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail.

Similarly, if your Brother machine is set to answer after 4 rings and your Voice Mail is set to answer after 2 rings, then your Voice Mail will answer first. This will prevent your Brother machine from being able to receive an incoming fax, since Voice Mail cannot transfer the incoming fax back to the Brother machine.

To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following:

Get the Distinctive Ring service from your telephone company. Distinctive Ring is a feature of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term “Distinctive Ring,” but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, RingMaster, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Teen Ring, and SimpleBiz Fax & Alternate Number Ringing. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes. (See Distinctive Ring uu page 38.)

Set your Brother machine’s Receive Mode to “Manual.” Manual Mode requires that you answer every incoming call if you want to be able to receive a fax. If the incoming call is a telephone call, then complete the call as you normally would. If you hear fax-sending tones you must transfer the call to the Brother machine. (See Using external and extension telephones uu page 43.) Unanswered fax and voice calls will go to your Voice Mail. (To set the machine in MANUAL Mode, see Choose the correct Receive Mode uu page 30.)

Chapter 6

Note

Distinctive Ring 6

Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term “Distinctive Ring,” but telephone companies market the service under a variety of names, such as Smart Ring, Ring Master or Ident-a-Ring. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes.

• You must pay for your telephone company's Distinctive Ring service before you program the machine to work with it.

• Please call your telephone company for availability and rates.

What does your telephone company's “Distinctive Ring” do?

Your telephone company's Distinctive Ring service allows you to have more than one number on the same telephone line. If you

need more than one telephone number, it is cheaper than paying for an extra line.

Each telephone number has its own distinctive ring pattern, so you will know which telephone number is ringing. This is one way you can have a separate telephone number for your machine.

Do you have Voice Mail? 6

If you have Voice Mail on the telephone line that you will install your new machine on,

there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls. However, the

Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the machine can work together without any problems. If each one

has a separate telephone number, neither will interfere with the other's operations.

If you decide to get Distinctive Ring service from the telephone company, you will need to follow the directions in Registering the Distinctive Ring pattern to register the new Distinctive Ring pattern they give you. This is so your machine can recognize its incoming calls.

You can change or cancel the Distinctive Ring pattern at any time. You can switch it off temporarily, and turn it back on later. When you get a new fax number, make sure you reset this feature.

Before you choose the ring pattern to register

You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you.

Ring Pattern

Rings

What does Brother's “Distinctive Ring” do?

The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company's Distinctive Ring service. The new telephone number on your line can just receive faxes.

1 long-long

2 short-long-short

3 short-short-long

4 very long

(normal pattern)

Telephone services and external devices

Note

f Press Distinctive.

Ring Pattern #1 is often called Short-Short and is the most commonly used. If the ring pattern you received is not on this chart, please call your telephone

company and ask for one that is shown.

 The machine will only answer calls to its

registered number.

 The first two rings are silent on the

machine. This is because the fax must “listen” to the ring pattern (to compare it to the pattern that was “registered”). (Other telephones on the same line will ring.)

 If you program the machine properly, it will

recognize the registered ring pattern of the “fax number” within 2 ring patterns and then answer with a fax tone. When the “voice number” is called, the machine will not answer.

Registering the Distinctive Ring pattern

g Press Set. h Press the number of the stored ring

pattern you want to use. Press OK. (You will hear each ring pattern as you press its number. Make sure you choose the pattern that the telephone company gave you.)

i Press Stop/Exit.

Distinctive Ring is now set to On.

Turning off Distinctive Ring 6

a Press Menu.

b Press a or b to display Fax. c Press Fax. d Press a or b to display

Miscellaneous.

e Press Miscellaneous.

Very Important !

After you have set the Distinctive Ring feature to On, your Distinctive Ring number will receive faxes automatically. The receive mode is automatically set to Manual and you cannot change it to another receive mode while Distinctive Ring is set to On. This ensures the Brother machine will only answer the Distinctive Ring number and will not interfere when your main telephone number is called. When Distinctive Ring is on, the LCD will show D/R as the Receive Mode.

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Miscellaneous.

f Press Distinctive. g Press Off. h Press Stop/Exit.

If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See Choose the correct Receive Mode uu page 30.)

e Press Miscellaneous.

Chapter 6

Note

IMPORTANT

Connecting an external TAD (telephone answering device)

You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax “handshake”. Make sure you carefully follow the instructions in this guide for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings.

• If You Do Not Subscribe to the

Distinctive Ring Service:

You must plug your TAD into the EXT.

jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the telephone line. (See the illustration below.)

• Before you connect the external TAD, remove the protective cap (2) from the EXT. jack on the machine.

1TAD

• If you do not receive all your faxes, shorten the Ring Delay setting on your external TAD.

• If you subscribe to your telephone

company’s Distinctive Ring Service:

You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company's Distinctive Ring service, have registered the distinctive ring pattern on your machine, and use that number as a fax number. The recommended setting is at least four rings on the external TAD when you have the telephone company's Distinctive Ring Service. You cannot use the Toll Saver setting.

2 Protective Cap

When the TAD answers a call, the LCD shows Telephone.

DO NOT connect a TAD elsewhere on the same telephone line.

Telephone services and external devices

Note

Connections 6

The external TAD must be plugged into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).

a Plug the telephone line cord from the

telephone wall jack into the jack labeled LINE.

b Remove the protective cap (1) from the

jack labeled EXT., and then plug the telephone line cord from the external TAD into the EXT. jack. (Make sure this cord is connected to the TAD at the TAD's telephone line jack, and not its handset jack.)

Recording an outgoing message (OGM) on an external TAD 6

Timing is important in recording this message. The way you record this message will affect both manual and automatic fax reception.

a Record 5 seconds of silence at the

beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

b Limit your speaking to 20 seconds.

c End your 20-second message by giving

your Fax Receive Code for people sending manual faxes. For example: “After the beep, leave a message or send a fax by pressing l 51 and Start.”

c Set your external TAD to four rings or

less. (The machine's Ring Delay setting does not apply.)

d Record the outgoing message on your

external TAD.

e Set the TAD to answer calls. f Set the Receive Mode to

External TAD. (See Choose the correct Receive Mode uu page 30.)

We recommend beginning your OGM with an initial 5-second silence because the machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if your machine has trouble receiving, then you must re-record the OGM to include it.

Chapter 6

Multi-line connections (PBX) 6

We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual.

We cannot guarantee that your machine will operate properly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX.

External and extension telephones

Connecting an external or extension telephone 6

You can connect a separate telephone to your machine as shown in the diagram below.

Connect the telephone line cord to the jack labeled EXT.

Before you connect the external telephone, remove the protective cap (3) from the EXT. jack on the machine.

1 Extension telephone

2 External telephone

3 Protective Cap

When you are using a telephone on the same phone line, the LCD shows Telephone.

Telephone services and external devices

Note

Using external and extension telephones 6

Using extension telephones

If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive Code l 51.

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at an extension telephone by pressing the Telephone Answer Code #51. (See F/T Ring Time (Fax/Tel mode only) uu page 33.)

Using an external telephone (connected to the EXT. jack of the machine)

If you answer a fax call at the external telephone connected to the EXT. jack of the machine, you can make the machine receive the fax by pressing Black Start and choosing Receive.

You can also use the Fax Receive code l 51.

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at the external telephone by pressing Hook.

Using a non-Brother cordless external telephone 6

If your non-Brother cordless telephone is connected to the EXT. jack of the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.

If you let the machine answer first, you will have to go to the machine so you can press

Hook to send the call to the cordless handset.

Using remote codes 6

Fax Receive code 6

If you answer a fax call on an extension telephone, you can tell your machine to receive it by dialing the Fax Receive Code l 51. Wait for the chirping sounds and then replace the handset. (See Easy Receive uu page 34.)

If you answer a fax call at the external telephone connected to the EXT. jack of the machine, you can make the machine receive the fax by pressing Black Start and choosing Receive.

If you answer a call and no one is on the line:

You should assume that you're receiving a manual fax.

Press l 51 and wait for the chirp or until the LCD shows Receiving, and then hang up.

You can also use the Easy Receive feature to make your machine automatically take the call. (See Easy Receive uu page 34.)

Telephone Answer Code 6

If you receive a voice call and the machine is in Fax/Tel mode, it will start to sound the F/T (pseudo/double) ring after the initial ring delay. If you pick up the call on an extension telephone you can turn the F/T Ring off by pressing #51 (make sure you press this between the rings).

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at the external telephone connected to the EXT. jack of the machine by pressing Hook.

Chapter 6

Note

Changing the remote codes 6

The preset Fax Receive Code is l 51. The preset Telephone Answer Code is #51. If you want to, you can replace them with your own codes.

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

e Press Setup Receive. f Press a or b to display Remote Codes. g Press Remote Codes. h Press On (or Off). i Do one of the following:

• If you are always disconnected when accessing your external TAD remotely, try changing the Fax Receive Code and Telephone Answer Code to another threedigit code (such as ### and 999).

• Remote Codes might not work with some telephone systems.

 If you want to change the Fax

Receive Code, enter the new code.

Press OK. Go to step j.

 If you do not want to change the Fax

Receive Code, press OK. Go to step j.

j Do one of the following:

 If you want to change the Telephone

Answer Code, enter the new code.

Press OK. Go to step k.

 If you do not want to change the

Telephone Answer Code, press OK. Go to step k.

k Press Stop/Exit.

Note

Dialing and storing numbers 7

How to dial 7

Manual dialing 7

Press all of the digits of the fax or telephone number.

Speed Dialing 7

a Press .

Or, you can press (FAX) and then press Speed Dial.

Fax Redial 7

If you are sending a fax manually and the line is busy, press Hook, Redial/Pause, and then press Black Start or Color Start to try again.

Redial/Pause only works if you dialed from the control panel. If you are sending a fax automatically and the line is busy, the machine will automatically redial once after five minutes.

a Press Redial/Pause. b Press the number you want to redial. c Press Send a fax. d Press Black Start or Color Start.

In Real Time Transmission the automatic redial feature does not work when you are using the scanner glass.

b Press the number you want to call. You

can also display the numbers in alphabetical order by pressing on LCD.

If the LCD shows Not Registered when you enter a Speed Dial number that has not been stored at this location.

c To send a fax, press Send a fax and

go to step d. The machine dials the telephone number.

d Press Black Start or Color Start.

The machine scans and sends the fax.

Chapter 7

Note

Storing numbers 7

You can set up your machine to do the following types of easy dialing: Speed Dial and Groups for broadcasting faxes. When you dial a Quick Dial number, the LCD shows the number.

If you lose electrical power, the Quick Dial numbers that are in the memory will not be lost.

Storing a pause 7

When you are storing Speed Dial numbers, you can insert one or more 3.5-second pauses by pressing the Pause button on the Touchscreen.

Storing Speed Dial numbers 7

You can store up to 100 2-digit Speed Dial locations with a name, and each name can have two numbers. When you dial you will only have to press a few buttons on the

e Enter the first fax or telephone number

(Fax/Tel1:) by pressing the buttons on the Touchscreen (up to 20 digits). Press OK.

f Do one of the following:

 Enter the second fax or telephone

number (Fax/Tel2:) by pressing the buttons on the Touchscreen (up to 20 digits).

Press OK.

 If you do not want to store a second

number, press OK.

g To choose where the number will be

stored, do one of the following:

 To accept the displayed next

available Speed Dial location, press OK.

 To enter a different Speed Dial

location, press and a 2-digit number using the buttons on the Touchscreen.

Press OK.

Touchscreen (for example: press , the number you want to call and Send a fax).

a Press .

b Press More. c Press Set Speed Dial. d Do one of the following:

 Enter the name (up to 16 characters)

by pressing the buttons on the Touchscreen.

Press OK.

(To help you enter letters, see Entering Text uu page 122.)

 To store the number without a name,

press OK.

If the 2-digit Speed Dial location you choose is already taken, the OK button on the LCD will not work. Choose a different location.

h When the LCD displays your settings,

press OK to confirm.

i Do one of the following:

 To store another Speed Dial

number, repeat steps b to h.

 To finish storing numbers, press

Stop/Exit.

Changing Speed Dial names

Note

Dialing and storing numbers

or numbers 7

You can change or delete a Speed Dial name or number that has already been stored.

a Press .

b Press More. c Do one of the following:

 Press Change to edit the names or

numbers.

 Press Delete to delete all

information in a Speed Dial location.

Press the number you want to delete.

Press OK.

Press Yes to confirm.

Go to step h.

How to change the stored name or number:

If you want to change a character, press d or c to position the cursor under the character you want to change, and then

press . Re-enter the character.

g The LCD will display your settings.

Do one of the following:

 Press OK to finish.

To change another Speed Dial number, repeat steps b to f.

 To change more details, go to f.

h Press Stop/Exit.

d Press a or b to display the number you

want to change.

e Press the number you want to change. f Do one of the following:

 If you want to change the name,

press Name:. Enter the new name (up to 16 characters) by pressing the buttons on the Touchscreen. (See Entering Text uu page 122.)

Press OK.

 If you want to change the first

Fax/Tel number, press Fax/Tel1:. Enter the new fax or telephone number (up to 20 digits) by pressing the buttons on the Touchscreen. Press OK.

 If you want to change the second

Fax/Tel number, press Fax/Tel2:. Enter the new fax or telephone number (up to 20 digits) by pressing the buttons on the Touchscreen. Press OK.

Note

Making copies 8

How to copy 8

The following steps show the basic copy operation.

a When you want to make a copy, press

(COPY) to illuminate it in blue.

 Make sure you are in COPY mode.

 The LCD shows:

b Do one of the following to load your

document:

 Place the document face down in the

ADF.

(See Using the ADF uu page 23.)

 Place the document face down on

the scanner glass.

(See Using the scanner glass uu page 24.)

c If you want more than one copy, enter

the number (up to 99).

d Press Black Start or Color Start.

Stop copying 8

To stop copying, press Stop/Exit.

1 No. of Copies

Press the number box (1) and enter the number of copies you want.

Also you can enter the number of copies

by pressing or on the screen (as shown above) or by using the

dial pad.

The default setting is FAX mode. You can change the amount of time that the machine stays in COPY mode after the last copy operation. (uuAdvanced User’s Guide: Mode Timer)

Making copies

Note

Copy settings 8

You can change the following copy settings. Press COPY and then press d or c to scroll through the copy settings. When the setting you want is displayed, press it and choose your option.

(Basic User’s Guide)

For details about changing the following copy settings uu page 49.

 Paper Type

 Paper Size

(Advanced User’s Guide)

For details about changing the following copy settings uuAdvanced User’s Guide: Copy settings

 Quality

 Enlarge/Reduce

Paper Options 8

Paper Type 8

If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality.

a Press (COPY).

b Load your document. c Enter the number of copies you want. d Press d or c to display Paper Type. e Press Paper Type. f Press Plain Paper, Inkjet Paper,

Brother BP71, Brother BP61, Other Glossy or Transparency.

 Page Layout

 2in1 (ID)

 Stack/Sort

 Density

 Ink Save Mode

 Thin Paper Copy

 Book Copy

 Watermark Copy

 Duplex Copy

 Favorite Settings

If you want to sort copies, use the ADF.

g If you do not want to change additional

settings, press Black Start or Color Start.

Paper Size 8

If you are copying on paper other than Letter size, you will need to change the Paper Size setting. You can copy only on Letter, Legal, A4, A5, Executive or Photo 4"  6" (10  15 cm) paper.

a Press (COPY).

b Load your document. c Enter the number of copies you want. d Press d or c to display Paper Size. e Press Paper Size.

f Press Letter, Legal, A4, A5, EXE or

4"x6".

g If you do not want to change additional

settings, press Black Start or Color Start.

PhotoCapture Center™: Printing

photos from a memory card or USB Flash memory drive

PhotoCapture Center™ operations (PHOTO mode)

Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB Flash memory drive. (See Print Images uu page 53.)

You can scan documents and save them directly to a memory card or USB Flash memory drive. (See How to scan to a memory card or USB Flash memory drive uu page 54.)

If your machine is connected to a computer, you can access a memory card or USB Flash memory drive that is inserted in the front of the machine from your computer.

uuSoftware User’s Guide: PhotoCapture Center™ (Windows

uuSoftware User’s Guide: Remote Setup & PhotoCapture Center™ (Macintosh)

)

Using a memory card or USB Flash memory drive 9

Your Brother machine has media drives (slots) for use with the following popular digital camera media: Memory Stick™, Memory Stick PRO™, Memory Stick Duo™, Memory Stick PRO Duo™, SD, SDHC, SDXC, MultiMedia Card, MultiMedia Card plus and USB Flash memory drives.

The PhotoCapture Center™ feature lets you print digital photos from your digital camera at high resolution to get photo quality printing.

PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive

IMPORTANT

Getting started 9

Firmly put a memory card or USB Flash memory drive into the proper slot.

1 USB Flash memory drive

The USB direct interface supports only a USB Flash memory drive, a PictBridge-compatible camera, or a digital camera that uses the USB mass storage standard. Any other USB devices are not supported.

2 Memory card slot

Slot Compatible memory cards

Upper slot

Lower slot

Memory Stick™

Memory Stick PRO™

Memory Stick Duo™

Memory Stick PRO Duo™

Memory Stick Micro™ (Adapter required)

SDHC

SDXC

MultiMedia Card

MultiMedia Card plus

mini SD (Adapter required)

mini SDHC (Adapter required)

micro SD (Adapter required)

micro SDHC (Adapter required)

MultiMedia Card mobile (Adapter required)

Chapter 9

IMPORTANT

DO NOT insert a Memory Stick Duo™ into the lower SD slot. Doing this may cause damage to the machine.

Status LED

When the memory card or USB Flash memory drive is being read or written to, the status LED blinks.

DO NOT unplug the power cord or remove the memory card or USB Flash memory drive from the media drive (slot) or USB direct interface while the machine is reading or writing to the memory card or USB Flash memory drive (the status LED is blinking). You will lose your data

or damage the card.

The machine can only read one memory card or USB Flash memory drive at a time.

PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive

Note

Print Images 9

View Photos 9

You can preview your photos on the LCD before you print them. If your photos are large files there may be a delay before each photo is displayed on the LCD.

a Make sure you have put the memory

card or USB Flash memory drive in the proper slot.

Press (PHOTO).

b Press View Photo(s).

Do one of the following:

 If you want to choose photos to print

or print more than one for an image, go to step c.

e Repeat step c and d until you have

chosen all the photos that you want to print.

f After you have chosen all the photos,

press OK. You now have the following options:

 To add the Auto Correct effect to

your chosen photos, press .

(uuAdvanced User’s Guide: Enhance Photos)

 If you want to change the print

settings, press Print Settings. (See page 54.)

 If you do not want to change any

settings, go to step g.

g Press Color Start to print.

 If you want to print all photos,

press .

Press Yes to confirm.

Go to step f.

• Four thumbnails are displayed at a time with the current page number and total number of pages listed under the thumbnails.

• Press d or c repeatedly to scroll through all photos. Hold down d or c to fast-forward and fast-rewind through the thumbnail pages.

• Press to start Slide Show.

c Press a photo from the thumbnail. d Enter the number of copies you want

either by pressing the number box and entering the number of copies or by pressing + or -. Press OK.

Chapter 9

Note

IMPORTANT

PhotoCapture Center™ print settings

You can change the print settings for the next printing.

These settings are temporary, and the machine returns to its default settings 3 minutes after printing, unless you have set the Mode Timer to 2 minutes or less. (uuAdvanced User’s Guide: Mode Timer)

You can save the print settings you use most often by setting them as the default. (uuAdvanced User’s Guide: Setting your changes as the new default)

How to scan to a

memory card or USB Flash memory drive

You can scan black & white and color documents into a memory card or USB Flash memory drive. Black & white documents will be stored in PDF (*.PDF) or TIFF (*.TIF) file formats. Color documents may be stored in PDF (*.PDF) or JPEG (*.JPG) file formats. The factory setting is Color 200 dpi and the default file format is PDF. The machine automatically creates file names based on the current date. (uuQuick Setup Guide) For example, the fifth image scanned on July 1, 2011 would be named 07011105.PDF. You can change the color and quality.

Quality Selectable File

Format

Color 100 dpi JPEG / PDF

Color 200 dpi JPEG / PDF

Color 300 dpi JPEG / PDF

Color 600 dpi JPEG / PDF

B/W 100 dpi TIFF / PDF

B/W 200 dpi TIFF / PDF

B/W 300 dpi TIFF / PDF

a Make sure you have put the memory

card or USB Flash memory drive in the proper slot.

DO NOT take out the memory card or USB Flash memory drive while the status LED is blinking to avoid damaging the card, USB Flash memory drive, or the data stored on them.

b Load your document.

c Press (SCAN).

d Press d or c to display to Media.

PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive

Note

e Press to Media. f Do one of the following:

 To change the quality, press d or c to

display Quality. Press Quality and choose

Color 100 dpi, Color 200 dpi, Color 300 dpi, Color 600 dpi, B/W 100 dpi, B/W 200 dpi or B/W 300 dpi.

 To change the file type, press d or c

to display File Type. Press File Type and choose PDF, JPEG or TIFF.

 If you want to change the file name,

press d or c to display File Name. Press File Name and enter the file name.

You can only change the first 6 characters.

Press OK.

 To start scanning without changing

additional settings, go to step g.

• If you chose color in the resolution setting, you cannot choose TIFF.

• If you chose black & white in the resolution setting, you cannot choose JPEG.

g Press Black Start or Color Start.

You can place multiple documents on the scanner glass and scan them as separate files. (uuAdvanced User’s Guide: Auto Crop)

How to print from a computer 10

Printing a document 10

The machine can receive data from your computer and print it. To print from a computer, install the printer driver.

uuSoftware User’s Guide: Printing (Windows

uuSoftware User’s Guide: Printing and Faxing (Macintosh)

a Install the Brother printer driver on the

b From your application, choose the Print

)

CD-ROM. (uuQuick Setup Guide)

command.

c Choose the name of your machine in the

Print dialog box and click Preferences.

d Choose the settings you want in the

Properties dialog box.

 Media Type

 Print Quality

 Paper Size

 Orientation

 Color/Grayscale

 Ink Save Mode

 Scaling

e Click OK. f Click Print to begin printing.

How to scan to a computer 11

Scanning a document 11

There are several ways to scan documents. You can use the SCAN key on the machine or the scanner drivers on your computer.

a To use the machine as a scanner, install

a scanner driver. If the machine is on a Network, configure it with a TCP/IP address.

 Install the scanner drivers on the

CD-ROM. (uuQuick Setup Guide)

 Configure the machine with a TCP/IP

address if network scanning does not work. (uuSoftware User’s Guide:

Configuring Network Scanning for

Windows scanning for Macintosh)

b Load your document. (See How to load

documents uu page 23.)

 Use the ADF to scan multiple pages

of documents. It feeds each sheet automatically.

 Use the scanner glass to scan a

page of a book or one sheet at a time.

c Do one of the following:

 To scan using the SCAN key, go to

Scanning using the SCAN key.

 To scan using a scanner driver at

your computer, go to Scanning using a scanner driver.

and Configuring network

Scanning using the SCAN key

For more information,

uuSoftware User’s Guide: Using the Scan key

a Press (SCAN).

b Choose the scan mode you want.

 to File

 to Media

 to Email

 to OCR

 to Image

 Web Service

(Web Services Scan)

(Macintosh users) This function is available after you download and install Presto! PageManager from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg

Windows® users only. (uuSoftware User’s Guide: Using Web

Services for scanning on your network

(Windows Vista

Windows

c (For network users)

Choose the computer you want to send the data to.

d Press Start to begin scanning.

SP2 or later and

7))

Chapter 11

Scanning using a scanner driver

uuSoftware User’s Guide: Scanning a document using the TWAIN driver

(Windows

uuSoftware User’s Guide: Scanning a document using the WIA driver (Windows

uuSoftware User’s Guide: Scanning a document using the TWAIN driver

(Macintosh)

uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X

10.6.x)

a Start a scanning application and click

b Adjust the settings such as Resolution,

)

the Scan button.

Brightness and Scan Type in the Scanner Setup dialog box.

)

Scanning using the

ControlCenter

uuSoftware User’s Guide: ControlCenter4 (Windows

uuSoftware User’s Guide: ControlCenter2 (Macintosh)

)

c Click Start or Scan to begin scanning.

Note

How to print on a Disc

(CD/DVD/BD)

Overview 12

Your Brother machine can print on printable media, including CD-R/RW, DVD-R/RW and Blu-ray Disc™.

There are three ways to print on printable media:

 Printing by copying

You can copy the image of an existing disc label or a square document, such as a photo, and print the image on a printable disc.

 Printing from media

You can select an image stored in a memory card or USB Flash memory drive and print the image on a printable disc.

How to load a Disc (CD/DVD/BD)

The Disc Tray accommodates 12 cm discs only.

If you want to do a test print on paper, DO NOT load a CD/DVD/BD.

a Open the scanner cover and remove the

Disc Tray.

 Printing from a computer

(Windows

You can create a label image using NewSoft CD Labeler and print the image on a printable disc.

For details about how to print on a CD/DVD/BD using printing by copying, printing from media, and printing from a computer, see the Software User’s Guide: Printing on a Disc.

/Macintosh)

b Push and pull down the Disc Guide to

open it.

Chapter 12

Note

IMPORTANT

c Make sure that there is over

4 in. (10 cm) of free space behind the machine.

1 4 in. (10 cm)

d Firmly place a printable disc on the Disc

Tray.

e Insert the Disc Tray into the Disc Guide

and line up the triangular marks.

f After the disc has finished printing, close

the Disc Guide and store the Disc Tray back in the scanner cover.

• Make sure the disc is placed print side face up onto the Disc Tray.

• Make sure there is no dirt on the Disc Tray.

• If the printing area shifts and the Disc Tray or the transparent area near the center of the disc gets printed on, immediately wipe off the ink from those areas.

• Always close the Disc Tray and store it in the scanner cover after printing. If you do not, the Disc Tray may become warped or bent and cause a malfunction when used.

CAUTION

IMPORTANT

Routine maintenance A

Replacing the ink cartridges

Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD.

The LCD will tell you which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.

Even though the machine tells you to replace an ink cartridge, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.

If ink gets in your eyes, wash it out with water at once and call a doctor if you are concerned.

Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third-party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies.

a Open the ink cartridge cover.

If one or more of the ink cartridges have reached the end of their life, the LCD shows B&W Print Only or Cannot Print.

b Press the lock release lever as shown to

release the cartridge for the color indicated on the LCD. Remove the cartridge from the machine.

d Turn the green release lever on the

orange protective packing (1) clockwise until it clicks to release the vacuum seal. Then remove the orange protective packing as shown.

c Open the new ink cartridge bag for the

color shown on the LCD, and then take out the ink cartridge.

e Each color has its own correct position.

Insert the ink cartridge in the direction of the arrow on the label.

f Gently push the back of the ink cartridge

Note

IMPORTANT

marked “PUSH” until it clicks, and then close the ink cartridge cover.

g The machine will automatically reset the

ink dot counter.

• If you replaced an ink cartridge, for example Black, the LCD may ask you to verify that it was a brand new one (for

example, Did You Change Black). For each new cartridge you installed, press Yes to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, be sure to press No.

Routine maintenance

• DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.

• DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin.

• If ink gets on your skin or clothing immediately wash it off with soap or detergent.

• If you mix the colors by installing an ink cartridge in the wrong position, clean the print head several times after correcting the cartridge installation.

• Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package.

• DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge.

• If the LCD shows No Ink Cartridge or Cannot Detect after you install the ink cartridges, check that the ink cartridges are installed properly.

Cleaning and checking

Note

the machine

Cleaning the scanner A

a Unplug the machine from the AC power

outlet.

b Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

In addition to cleaning the scanner glass and glass strip with a non-flammable glass cleaner, run your fingertip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt.

When there is a spot of dirt or correction fluid on the glass strip the printed sample shows a vertical line.

After the glass strip is cleaned the vertical line is gone.

c In the ADF unit, clean the white bar (1)

and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner.

Routine maintenance

IMPORTANT

Note

Cleaning the print head A

To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem.

Clean the print head if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only, three colors at a time (Yellow/Cyan/Magenta), or all four colors at once.

Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

a Press .

b Press Cleaning.

Checking the print quality A

If faded or streaked colors and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press .

b Press Test Print. c Press Print Quality. d Press Color Start.

The machine begins printing the Print Quality Check Sheet.

e Check the quality of the four color blocks

on the sheet.

f The LCD asks you if the print quality is

OK. Do one of the following:

 If all lines are clear and visible, press

Yes to finish the Print Quality check and go to step j.

c Press Black, Color or All.

The machine cleans the print head. When cleaning is finished, the machine will go back to Ready mode automatically.

If you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again up to five more times. If the print has not improved call Brother Customer Service. (See Brother numbers uu page i.)

 If you can see missing short lines as

shown below, press No.

OK Poor

g The LCD asks you if the print quality is

OK for black and the three colors. Press Yes or No.

h The LCD asks you if you want to start

cleaning. Press Color Start. The machine starts cleaning the print head.

i After the cleaning procedure is finished,

IMPORTANT

Note

press Color Start. The machine starts printing the Print Quality Check Sheet again and then return to step e.

j Press Stop/Exit.

If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged color. After replacing the ink cartridge, check the print quality. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call Brother Customer Service. (See Brother numbers uu page i.)

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

Checking the print alignment A

You may need to adjust the print alignment after transporting the machine if your printed text becomes blurred or images become faded.

a Press .

b Press Test Print. c Press Alignment. d Press Black Start or Color Start.

The machine starts printing the Alignment Check Sheet.

When a print head nozzle is clogged the printed sample looks like this.

After the print head nozzle is cleaned, the horizontal lines are gone.

e For the “A” pattern, press the number of

the test print that has the least visible vertical stripes (1-9).

f For the “B” pattern, press the number of

the test print that has the least visible vertical stripes (1-9).

g For the “C” pattern, press the number of

the test print that has the least visible vertical stripes (1-9).

h For the “D” pattern, press the number of

the test print that has the least visible vertical stripes (1-9).

i Press Stop/Exit.

Troubleshooting B

Error and Maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the problem and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Error Message Cause Action

B&W Print Only

Replace Ink

One or more of the color ink cartridges have reached the end of their life.

You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print.

While this message appears on the LCD, each operation works in the following way:

 Printing

If you choose Grayscale in the Advanced tab of the printer driver

you can use the machine as a black & white printer.

 Copying

If the paper type is set to Plain Paper you can make copies in black & white.

Replace the ink cartridges. (See Replacing the ink cartridges uu page 61.)

If you unplug the machine or take out the ink cartridge, you cannot use the machine until you change to a new ink cartridge.

Duplex copy is not available when this message appears.

 Faxing

If the paper type is set to

Plain Paper or Inkjet Paper, the machine will

receive and print the faxes in black & white.

If a sending machine has a color fax, the machine’s “handshake” will ask that the fax be sent as black & white.

If the paper type is set to

Other Glossy, Brother BP71 or Brother BP61 the machine will stop

all print operations.

Error Message Cause Action

Cannot Detect You installed a new ink cartridge too

quickly and the machine did not detect it.

If you are not using Genuine Brother Innobella™ ink the machine may not detect the ink cartridge.

An ink cartridge is not installed properly.

Cannot Print

Replace Ink

One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black & white faxes will be stored in the memory. If a sending machine has a color fax, the machine's “handshake” will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax.

Take out the new ink cartridge and re-install it slowly until it clicks.

Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service.

Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges uu page 61.)

Replace the ink cartridges. (See Replacing the ink cartridges uu page 61.)

Check for a Printable Disc

Comm.Error Poor telephone line quality caused a

Connection Fail You tried to poll a fax machine that is

Cover is Open. The scanner cover is not completely

Data Remaining Print data is left in the machine's

The disc cannot be printed on. Remove the disc and place a printable

A disc is not in the Disc Tray. Make sure a disc is properly placed in

communication error.

not in Polled Waiting mode.

closed.

The ink cartridge cover is not completely closed.

memory.

disc on the Disc Tray. Insert the Disc Tray into the Disc Guide and line up the triangular marks. Press Start.

the Disc Tray.

Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Check the other fax machine's polling setup.

Lift the scanner cover and then close it again.

Firmly close the ink cartridge cover until it clicks.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Disc Jam [Front] The disc jammed while printing. The

Disc Tray was automatically ejected from the front of the machine.

Remove the Disc Tray from the Disc Guide. (See Disc Tray is jammed at the front of the machine uu page 83.)

Troubleshooting

Error Message Cause Action

Disc Jam [Rear] The disc jammed while printing. Make sure there is enough space

behind the machine. Lift the scanner cover. Gently push the Disc Tray toward the back of the machine and remove the Disc Tray. (See Disc Tray is jammed at the back of the machine uu page 84.)

Disc Tray did not Feed

Disc Tray hits at the back

Disconnected The other person or other person's fax

Document Jam The document was not inserted or fed

The Disc Tray is not inserted into the Disc Guide.

There is not enough space behind the machine for the Disc Tray to feed. The Disc Tray was automatically ejected from the front of the machine.

The Disc Tray is stuck inside the back of the machine.

machine stopped the call.

properly, or the document scanned from the ADF was too long.

After placing a disc on the Disc Tray, insert the Disc Tray into the Disc Guide and line up the triangular marks. Press Start.

Remove the Disc Tray from the Disc Guide. (See Disc Tray is jammed at the front of the machine uu page 83.)

Make sure there is enough space behind the machine. Lift the scanner cover. Gently push the Disc Tray toward the back of the machine and remove the Disc Tray. (See Disc Tray is jammed at the back of the machine uu page 84.)

Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). (See Telephone line interference / VoIP uu page 96.)

(See Using the ADF uu page 23.)

(See Document jam uu page 76.)

DR Mode in Use The machine is in Distinctive Ring

mode. You cannot change the Receive Mode from Manual to another mode.

Failed to detect the original

High Temperature The print head is too warm. Allow the machine to cool down.

The machine failed to detect the original (disc and photo) when scanning.

Set Distinctive Ring to Off. (See Turning off Distinctive Ring uu page 39.)

Do one of the following:

 Remove any dirt from the scanner

glass.

 Before scanning, choose the type

of the document (disc or paper).

 While scanning, close the scanner

cover.

 Place only one sheet on the

scanner glass.

 Make sure the document is placed

properly on the scanner glass.

Note

Error Message Cause Action

Hub is Unusable. A Hub or USB Flash memory drive

with Hub has been connected to the USB direct interface.

Image Too Long. The proportions of your photo are

irregular so effects could not be added.

Image Too Small. The size of your photo is too small to

trim.

Ink Absorber Full The ink absorber box or flushing box is

full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires the faster these boxes will fill up.

A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface.

Choose a regularly proportioned image.

Choose a larger image.

The ink absorber box or flushing box will need to be replaced. Contact Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. (See Brother numbers uu page i.)

Other reasons for cleaning are:

1 After a paper jam has been

cleared, the machine automatically cleans itself before the next received fax is printed.

2 The machine automatically cleans

itself after sitting idle for more than 30 days (infrequent use).

3 The machine automatically cleans

itself after the ink cartridges have been replaced 12 times.

Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.

Error Message Cause Action

Troubleshooting

Ink Absorber NearFull

Ink low One or more of the ink cartridges are

Low Temperature The print head is too cold. Allow the machine to warm up.

Media Error The memory card is either corrupted,

The ink absorber box or flushing box is nearly full.

near the end of their life. If a sending machine has a color fax to send, your machine’s “handshake” will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be printed at your machine as a black & white fax.

improperly formatted, or there is a problem with the memory card.

The ink absorber box or flushing box will need to be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. (See Brother numbers uu page i.)

Order a new ink cartridge. You can continue printing until the LCD shows

Cannot Print. (See Ordering accessories and supplies uu page ii and Replacing the ink cartridges

uu page 61.)

Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working.

Media is Full. The memory card or USB Flash

memory drive you are using has no available space or already contains 999 files.

No Caller ID There is no incoming call history. You

did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

No File The memory card or USB Flash

memory drive in the media drive does not contain a .JPG file.

No Ink Cartridge An ink cartridge is not installed

properly.

Your machine can only save to your memory card or USB Flash memory drive if it contains less than 999 files. Delete unused files to free some space and try again.

If you want to use the Caller ID feature call your telephone company. (uuAdvanced User’s Guide: Caller ID)

Put the correct memory card or USB Flash memory drive into the slot again.

Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges uu page 61.)

Error Message Cause Action

No Paper Fed The Photo Bypass Tray is in the Photo

printing position.

The machine is out of paper or paper is not properly loaded in the paper tray.

The paper is jammed in the machine. Remove the jammed paper by

Verify that the Photo Bypass Tray is in the Normal printing position. (See step d and the Important note in Loading photo paper uu page 14.)

Do one of the following:

 Refill the paper in the paper tray,

and then press Black Start or Color Start.

 Remove the paper and load it

again, and then press Black Start or Color Start. (See Loading paper and other print media uu page 10.)

following the steps in Printer jam or paper jam uu page 77.

If this error occurs often during duplex copy or duplex print, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (uuAdvanced User’s Guide: Cleaning the paper feed rollers)

Paper dust has accumulated on the surface of the paper pick-up rollers.

The Jam Clear Cover is not closed properly.

No Response/Busy The number you dialed does not

answer or is busy.

Not Registered You tried to access a Speed Dial

number that is not programmed.

Out of Fax Memory The fax memory is full. Do one of the following:

Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper pick-up rollers)

Check the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam uu page 77.)

Verify the number and try again.

Set up the Speed Dial number. (See Storing Speed Dial numbers uu page 46.)

 Clear the data in the memory. To

gain extra memory, you can turn off Memory Receive. (uuAdvanced User’s Guide:

Turning off Memory Receive operations)

 Print the faxes that are in the

memory. (uuAdvanced User’s Guide: Printing a fax from the memory)

Troubleshooting

Error Message Cause Action

Out of Memory The machine's memory is full. If a copy operation is in process

Press Stop/Exit and wait until the other operations in progress finish, and then try again.

The memory card or USB Flash memory drive you are using does not have enough free space to scan the document.

Paper Jam [Front] Paper is jammed in the machine. Remove the jammed paper by

Paper Jam [Front,Rear]

Paper Jam [Rear] Paper is jammed in the machine. Remove the jammed paper by

Paper is jammed in the machine. Remove the jammed paper by

Delete unused files from your memory card or USB Flash memory drive to make some free space and then try again.

following the steps in Paper is jammed at the front of the machine uu page 77.

Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.

following the steps in Paper is jammed at the front and back of the machine uu page 79.

Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.

following the steps in Paper is jammed at the back of the machine uu page 78.

Touchscreen initialization failed

Paper dust has accumulated on the surface of the paper pick-up rollers.

The Touchscreen was pressed before the power on initialization was completed.

Debris may be stuck between the lower part of the touchscreen and its frame.

Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.

Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper pick-up rollers)

Make sure that nothing is touching or resting on the Touchscreen.

Insert a piece of stiff paper between the lower part of the touchscreen and its frame and slide it back and forth to push out the debris.

Error Message Cause Action

Unable to Clean XX

Unable to Init. XX

Unable to Print XX

Unable to Scan XX

Unusable Device

Disconnect device from front connector & turn machine off & then on

Unusable Device

Please Disconnect USB Device.

Wrong Ink Color A color ink cartridge has been installed

The machine has a mechanical problem.

—OR—

A foreign object such as a paper clip or ripped paper is in the machine.

A broken device has been connected to the USB direct interface.

A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface.

For more information, visit us at http://solutions.brother.com/

in the Black ink cartridge position.

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes and reconnect it.

(The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See

Transferring your faxes or Fax Journal report uu page 75.)

Unplug the device from the USB direct interface, then press On/Off to turn the machine off and then on again.

Unplug the device from the USB direct interface. Turn the machine off and then on again.

Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their proper positions.

Wrong Paper Size The Paper Size setting does not

match the size of paper in the tray. Or, you did not set the paper guides in the tray to the indicators for the paper size you are using.

1 Check that the paper size you

choose matches the size of paper in the tray.

2 Make sure you loaded the paper in

a Portrait position, by setting the paper guides at the indicators for your paper size.

3 After you have checked the paper

size and the paper position, press

Black Start or Color Start.

Troubleshooting

Error animation B

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go backward.

Transferring your faxes or Fax Journal report B

If the LCD shows:

 Unable to Clean XX

 Unable to Init. XX

 Unable to Print XX

 Unable to Scan XX

We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine

uu page 75 or Transferring faxes to your PC uu page 75.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring the Fax Journal report to another fax machine uu page 76.)

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (uuQuick Setup Guide: Set your Station ID)

a Press Stop/Exit to interrupt the error

temporarily.

g Do one of the following:

 If the LCD shows No Data, there

are no faxes left in the machine's memory.

Press Stop/Exit.

 Enter the fax number to which faxes

will be forwarded.

h Press Black Start.

Transferring faxes to your PC B

You can transfer the faxes from your machine's memory to your PC.

a Press Stop/Exit to interrupt the error

temporarily.

b Make sure you have installed

MFL-Pro Suite on your PC, and then turn on PC-FAX Receiving on the PC. (uuSoftware User’s Guide: PC-FAX receiving)

c Make sure you have set up PC-Fax

Receive on the machine. (uuAdvanced User’s Guide: PC-Fax

Receive (Windows

If faxes are in the machine’s memory when you set up PC-Fax Receive, the

LCD will ask if you want to transfer the faxes to your PC.

only))

d Do one of the following:

 To transfer all faxes to your PC,

press Yes. You will be asked if you want to also turn on the backup print option.

b Press Menu. c Press a or b to display Service. d Press Service. e Press Data Transfer. f Press Fax Transfer.

 To exit and leave the faxes in the

memory, press No.

e Press Stop/Exit.

Transferring the Fax Journal report to

IMPORTANT

another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (uuQuick Setup Guide: Set your Station ID)

a Press Stop/Exit to interrupt the error

temporarily.

b Press Menu.

Document jam B

Documents can jam in the ADF unit if they are not inserted or fed properly, or if they are too long. Follow the steps below to clear a document jam.

Document is jammed in the top of the ADF unit

c Press a or b to display Service. d Press Service. e Press Data Transfer. f Press Report Trans. g Enter the fax number to which the Fax

Journal report will be forwarded.

h Press Black Start.

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Remove the jammed document by

pulling it upward.

d Close the ADF cover.

e Press Stop/Exit.

To avoid future document jams close the ADF cover properly by pressing it down in the middle.

Troubleshooting

IMPORTANT

Document is jammed inside the ADF unit

a Take out any paper from the ADF that is

not jammed.

b Lift the document cover. c Pull the jammed document out to the

left.

Printer jam or paper jam B

Take out the jammed paper depending on where it is jammed in the machine.

Paper is jammed at the front of the machine

If the LCD shows Paper Jam [Front], follow these steps:

a Unplug the machine from the AC power

outlet.

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report uu page 75.)

d Close the document cover. e Press Stop/Exit.

b If the paper support flap is open, close it,

and then close the paper support. Pull the paper tray completely out of the machine.

c Pull out the jammed paper (1).

IMPORTANT

Paper is jammed at the back of the machine

If the LCD shows Paper Jam [Rear], follow these steps:

a Unplug the machine from the AC power

outlet.

d Lift the Jam Clear flap, and remove the

jammed paper.

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report uu page 75.)

b Open the Jam Clear Cover (1) at the

back of the machine.

e Push the paper tray firmly back into the

machine.

f While holding the paper tray in place,

pull out the paper support until it clicks, and then unfold the paper support flap. Make sure you pull out the paper support until it clicks.

DO NOT use the paper support flap for Legal size paper.

g Re-connect the power cord.

Troubleshooting

IMPORTANT

c Pull the jammed paper out of the

machine.

d Close the Jam Clear Cover.

Make sure the cover is closed properly.

Paper is jammed at the front and back of the machine

If the LCD shows Paper Jam [Front,Rear], follow these steps:

a Unplug the machine from the AC power

outlet.

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report uu page 75.)

b If the paper support flap is open, close it,

and then close the paper support. Pull the paper tray completely out of the machine.

e Re-connect the power cord.

c Pull out the jammed paper (1).

d Lift the Jam Clear flap, and remove the

jammed paper.

e Open the Jam Clear Cover (1) at the

back of the machine.

g Close the Jam Clear Cover.

Make sure the cover is closed properly.

h Using both hands, grasp the plastic tabs

on both sides of the machine and lift the scanner cover (1) to the open position.

f Pull the jammed paper out of the

machine.

Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (2) and (3).

IMPORTANT

• If the paper is jammed under the print

IMPORTANT

head, unplug the machine from the power source, and then move the print head to take out the paper.

• If the print head is in the right corner as shown in the illustration, you cannot move it. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the middle. Then unplug the machine from the power source and take out the paper.

Troubleshooting

j Push the paper tray firmly back into the

machine.

k While holding the paper tray in place,

pull out the paper support until it clicks, and then unfold the paper support flap. Make sure you pull out the paper support until it clicks.

DO NOT use the paper support flap for Legal size paper.

l Re-connect the power cord.

Additional paper jam clear operationsB

• If ink gets on your skin or clothing immediately wash it off with soap or detergent.

i Using both hands, grasp the plastic tabs

on both sides of the machine and gently close the scanner cover.

a Unplug the machine from the AC power

outlet.

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report uu page 75.)

b If the paper support flap is open, close it,

and then close the paper support. Pull the paper tray completely out of the machine.

c Open the Disc Guide.

IMPORTANT

• If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

d Using both hands, grasp the plastic tabs

on both sides of the machine and lift the scanner cover (1) to the open position.

• If ink gets on your skin or clothing immediately wash it off with soap or detergent.

Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (2) and (3).

e Make sure that all the jammed paper

has been removed from the Disc Guide.

Troubleshooting

IMPORTANT

f Close the Disc Guide.

g Using both hands, grasp the plastic tabs

on both sides of the machine and gently close the scanner cover.

Disc Jam B

Take out the Disc Tray depending on where the disc is jammed in the machine.

Disc Tray is jammed at the front of the machine

If the LCD shows Disc Jam [Front], follow these steps:

a Unplug the machine from the AC power

outlet.

b Remove the Disc Tray from the Disc

Guide.

h Push the paper tray firmly back into the

machine.

i While holding the paper tray in place,

pull out the paper support until it clicks, and then unfold the paper support flap. Make sure you pull out the paper support until it clicks.

DO NOT use the paper support flap for Legal size paper.

j Re-connect the power cord.

c Close the Disc Guide.

d Re-connect the power cord.

Disc Tray is jammed at the back of the machine

If the LCD shows Disc Jam [Rear], follow these steps:

a Unplug the machine from the AC power

outlet.

b Make sure there is enough space

behind the machine for removing the Disc Tray.

d Gently push the Disc Tray toward the

back of the machine.

e Remove the Disc Tray from the back of

the machine.

c Using both hands, grasp the plastic tabs

on both sides of the machine and lift the scanner cover to the open position.

f Using both hands, grasp the plastic tabs

on both sides of the machine and gently close the scanner cover.

g Close the Disc Guide.

Troubleshooting

h Re-connect the power cord.

Troubleshooting B

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you are having difficulty with your machine B

Printing

Difficulty Suggestions

No printout. Check the interface cable or wireless connection on both the machine and your

computer. (uuQuick Setup Guide)

Check that the machine is plugged in and that the On/Off key is on.

One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges uu page 61.)

Check to see if the LCD is showing an error message. (See Error and Maintenance messages uu page 67.)

If the LCD shows Cannot Print and Replace Ink, see Replacing the ink cartridges uu page 61.

Check that the correct printer driver has been installed and chosen.

(Windows Make sure that the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother MFC-XXXXX (where XXXXX is your model name), and make sure that Use Printer Offline is unchecked.

users only)

Brother MFC-J835DW, BRTMFCJ825DW, MFC-J825DW User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Brother numbers

Register your product

FAQs (frequently asked questions)

For Customer Service

Ordering accessories and supplies

Compilation and Publication Notice

User's Guides and where do I find it?

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary

Viewing Documentation 1

Viewing Documentation (Macintosh)

How to find Scanning instructions 1

How to find Network setup instructions

Control panel overview 1

LCD Touchscreen 1

Status LED 1

Basic Operations 1

Loading paper 2

Loading paper and other print media

Loading envelopes and postcards 2

About envelopes 2

Loading envelopes and postcards 2

Loading photo paper 2

Printable area 2

Paper settings 2

Paper Type 2

Paper Size 2

Acceptable paper and other print media

Recommended print media 2

Handling and using print media 2

Paper capacity of the output paper tray cover

Choosing the right print media 2

Paper type and size for each operation 2

Paper weight, thickness and capacity 2

Loading documents 3

How to load documents

Using the ADF 3

How to load documents 3

Document Sizes and Weights 3

How to load documents 3

Using the scanner glass 3

Document Sizes Supported 3

Unscannable area 3

Sending a fax 4

How to send a fax 4

Stop faxing 4

Setting scanner glass size for faxing 4

Canceling a fax in progress 4

How to preview an outgoing fax 4

Color fax transmission 4

Transmission Verification Report 4

Receiving a fax 5

Receive Modes 5

Choose the correct Receive Mode 5

Using Receive Modes 5

Fax Only 5

Fax/Tel 5

External TAD 5

Manual 5

Receive Mode settings 5

Ring Delay 5

F/T Ring Time (Fax/Tel mode only) 5

Easy Receive 5

Fax Preview (Black & White only)

How to preview a received fax5

Setting Fax Preview 5

Using Fax Preview 5

How to print a fax 5

How to print all faxes in the list 5

How to delete all faxes in the list 5

Turning off Fax Preview 5

Telephone services 6

Voice Mail 6