Brother MFC-J825DW User Guide

Download

BASIC USER’S GUIDE

MFC-J825DW

Version 0

UK/IRE/GEN

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-J825DW

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

User's Guides and where do I find it?

Which manual? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic Fax, Copy, Scan and

PhotoCapture Center™ operations and how to replace consumables. See troubleshooting tips.

Advanced User's Guide Learn more advanced operations: Fax, Copy,

security features, printing reports and performing routine maintenance.

Software User's Guide Follow these instructions for Printing, Scanning,

Network Scanning, PhotoCapture Center™, Remote Setup, PC-Fax, Disc Print, Web Services (Scan), and using the Brother ControlCenter utility.

Network Glossary This Guide provides basic information about

advanced network features of Brother machines along with explanations about general networking and common terms.

Printed / In the box

PDF file / CD-ROM

Network User's Guide This Guide provides useful information about

wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Mobile Print/Scan Guide This Guide provides useful information about

printing data from your mobile phone and transmitting scanned data from the Brother machine to your mobile phone.

Visit us at http://solutions.brother.com/.

PDF file / CD-ROM

PDF file / Brother

Solutions Center

(BASIC USER’S GUIDE)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation .................................... 1

Accessing the Advanced User’s Guide, Software User’s Guide,

Network User’s Guide, and Network Glossary ...................................................1

Viewing Documentation ................................................................................... 1

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................ 3

Control panel overview ..........................................................................................4

LCD screen indications.................................................................................... 6

Status LED ......................................................................................................6

Basic Operations .............................................................................................7

Volume Settings..................................................................................................... 8

Ring Volume .................................................................................................... 8

Beeper Volume................................................................................................8

Speaker Volume..............................................................................................9

LCD display ...........................................................................................................9

Setting the backlight brightness.......................................................................9

)................................................................ 3

2 Loading paper 10

Loading paper and other print media...................................................................10

Loading envelopes and postcards.................................................................12

Loading photo paper......................................................................................14

Printable area ................................................................................................ 17

Paper settings......................................................................................................18

Paper Type....................................................................................................18

Paper Size.....................................................................................................18

Acceptable paper and other print media..............................................................19

Recommended print media ...........................................................................19

Handling and using print media.....................................................................20

Choosing the right print media.......................................................................21

3 Loading documents 23

How to load documents ....................................................................................... 23

Using the ADF ............................................................................................... 23

Using the scanner glass ................................................................................24

Unscannable area .........................................................................................25

4 Sending a fax 26

How to send a fax ................................................................................................ 26

Stop faxing..................................................................................................... 28

Setting scanner glass size for faxing .............................................................28

Colour fax transmission .................................................................................28

Cancelling a fax in progress .......................................................................... 28

How to preview an outgoing fax ....................................................................28

Transmission Verification Report...................................................................29

5 Receiving a fax 30

Receive Modes....................................................................................................30

Choose the Receive Mode .................................................................................. 30

Using Receive Modes..........................................................................................31

Fax Only ........................................................................................................ 31

Fax/Tel........................................................................................................... 31

Manual...........................................................................................................31

External TAD ................................................................................................. 31

Receive Mode settings ........................................................................................32

Ring Delay .....................................................................................................32

F/T Ring Time (Fax/Tel mode only)...............................................................32

Fax Detect ..................................................................................................... 33

Fax Preview (Monochrome only).........................................................................33

How to preview a received fax....................................................................... 33

Turning off Fax Preview................................................................................. 35

6 Telephone and external devices 36

Voice operations..................................................................................................36

Fax/Tel mode................................................................................................. 36

Caller ID (U.K. and Ireland only)....................................................................36

Telephone services..............................................................................................37

Setting the Telephone Line Type...................................................................37

Connecting an external TAD (telephone answering device)................................38

Connections settings .....................................................................................38

Recording an outgoing message (OGM) on an external TAD.......................38

Multi-line connections (PBX) ......................................................................... 39

External and extension telephones......................................................................39

Connecting an external or extension telephone ............................................39

Operation from external and extension telephones.......................................40

Using extension telephones (U.K. only) ........................................................40

Using a cordless external telephone ............................................................. 41

Using remote codes....................................................................................... 41

iii

7 Dialling and storing numbers 43

How to dial ...........................................................................................................43

Manual dialling...............................................................................................43

Speed Dialling ...............................................................................................43

Fax Redial .....................................................................................................43

Additional Dialling Operations..............................................................................44

Outgoing Call history ..................................................................................... 44

Caller ID history ............................................................................................. 44

Storing numbers .................................................................................................. 45

Storing a pause .............................................................................................45

Storing Speed Dial numbers..........................................................................45

Changing Speed Dial names or numbers......................................................46

8 Making copies 47

How to copy .........................................................................................................47

Stop copying .................................................................................................. 47

Copy settings................................................................................................. 48

Paper Options................................................................................................48

9 Printing photos from a memory card or

USB Flash memory drive 49

PhotoCapture Center™ operations (PHOTO mode) ...........................................49

Using a memory card or USB Flash memory drive ....................................... 49

Getting started ..................................................................................................... 50

Print Images.........................................................................................................52

View Photos................................................................................................... 52

PhotoCapture Center™ print settings.................................................................. 53

How to scan to a memory card or USB Flash memory drive ............................... 53

10 How to print from a computer 55

Printing a document ............................................................................................. 55

11 How to scan to a computer 56

Scanning a document ..........................................................................................56

Scanning using the SCAN key.............................................................................56

Scanning using a scanner driver .........................................................................57

Scanning using the ControlCenter.......................................................................57

12 How to print on a Disc (CD/DVD/BD) 58

Overview.............................................................................................................. 58

How to load a Disc (CD/DVD/BD)........................................................................ 58

A Routine maintenance 61

Replacing the ink cartridges ................................................................................61

Cleaning and checking the machine....................................................................64

Cleaning the scanner glass ...........................................................................64

Cleaning the print head .................................................................................65

Checking the print quality .............................................................................. 65

Checking the print alignment ......................................................................... 66

B Troubleshooting 67

Error and Maintenance messages.......................................................................67

Error animations display ................................................................................ 75

Transferring your faxes or Fax Journal report ...............................................75

Document jam .............................................................................................. 76

Printer jam or paper jam................................................................................77

Disc Jam........................................................................................................83

Troubleshooting ..................................................................................................86

If you are having difficulty with your machine ................................................ 86

Dial Tone detection........................................................................................94

Telephone line interference / VoIP ................................................................94

Machine Information ............................................................................................ 95

Checking the serial number ........................................................................... 95

Reset functions ..............................................................................................95

How to reset the machine.............................................................................. 95

C Menu and features 96

On-screen programming ......................................................................................96

Menu table...........................................................................................................97

Entering Text ..................................................................................................... 120

Inserting spaces ......................................................................................... 120

Making corrections ...................................................................................... 120

Repeating letters .........................................................................................120

D Specifications 121

General.............................................................................................................. 121

Print media.........................................................................................................123

Fax..................................................................................................................... 124

Copy ..................................................................................................................125

PhotoCapture Center™ ..................................................................................... 126

PictBridge .......................................................................................................... 127

Scanner .............................................................................................................128

Printer ................................................................................................................129

Interfaces ........................................................................................................... 130

Computer requirements.....................................................................................131

Consumable items .............................................................................................132

Network (LAN) ................................................................................................... 133

EIndex 134

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User’s Guide explains the following features and operations.

You can view the Advanced User’s Guide on the CD-ROM.

1 General setup

IMPORTANT NOTE Memory storage Automatic Daylight Saving Time (MFC-J825DW only) Sleep Mode Auto Power Down (DCP-J925DW only) LCD display Mode Timer (MFC-J825DW only)

2 Security features

(MFC-J825DW only)

Memory Security

3 Sending a fax

(MFC-J825DW only)

Additional sending options Additional sending operations Polling overview

7 Making copies

Copy settings

8 Printing photos from a

memory card or USB Flash memory drive

PhotoCapture Center™ operations Print Images PhotoCapture Center™ print settings Scan to a memory card or USB Flash memory drive

9 Printing photos from a

camera

Printing photos directly from a PictBridge camera Printing photos directly from a digital camera (without PictBridge)

A Routine maintenance

4 Receiving a fax

(MFC-J825DW only)

Memory Receive (Monochrome only) Remote Retrieval Additional receiving operations Polling overview

5 Dialling and storing numbers

(MFC-J825DW only)

Voice operations Additional dialling operations Additional ways to store numbers

6 Printing reports

Fax reports (MFC-J825DW only) Reports

Cleaning and checking the machine Packing and shipping the machine

B Glossary

CIndex

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Notes tell you how you should respond to a situation that may arise

or give tips about how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shocks.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies specific

buttons on the machine’s control panel, or on the computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

Courier New

Text in the Courier New font identifies messages on the LCD of the machine.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary

This Basic User’s Guide does not contain all the information about the machine, such as how to use the advanced features of the Fax, Copy, PhotoCapture Center™, Printer, Scanner, PC-Fax, and Network. When you are ready to learn detailed information about these operations, you can read the

Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary that are on the CD-ROM.

Viewing Documentation 1

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Viewing Documentation

(Windows

To view the documentation, from the Start menu, select Brother, MFC-XXXX (where XXXX is your model name) from the programs list, and then choose User’s Guides.

If you have not installed the software, you can find the documentation on the CD-ROM by following the instructions below:

) 1

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

Chapter 1

Note

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe.

b If the model name screen appears, click

your model name.

c If the language screen appears, click

your language. The CD-ROM Top Menu will appear.

d Double-click top.pdf. If the country

screen appears, choose your country.

e After the list of User's Guides appears,

choose the guide you want to read.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

 ControlCenter

 Network Scanning

ScanSoft™ PaperPort™12SE with OCR How-to-Guides

(Windows

users)

d Click Documentation. e Click PDF documents. If the country

screen appears, choose your country. After the list of User's Guides appears, choose the guide you want to read.

Viewing Documentation (Macintosh)

a Turn on your Macintosh. Insert the

Brother CD-ROM into your CD-ROM drive. The following window will appear.

 The complete ScanSoft™

PaperPort™12SE with OCR How-toGuides can be viewed from the Help section in the ScanSoft™ PaperPort™12SE application.

Presto! PageManager User’s Guide (Macintosh users)

Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh)

uu page 3 for further instructions.

 The complete Presto! PageManager

User’s Guide can be viewed from the Help section in the Presto! PageManager application.

How to find Network setup instructions

b Double-click the Documentation icon. c Double-click your language folder.

Your machine can be connected to a wireless or wired network.

Basic setup instructions uuQuick Setup Guide

If your wireless access point or router supports Wi-Fi Protected Setup or AOSS™ uuQuick Setup Guide

Network setup uuNetwork User’s Guide

General information

Accessing Brother Support (Windows

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

) 1

Accessing Brother Support (Macintosh)

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To access our website

(http://www.brother.com/ Brother Home Page.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ click Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the top menu, click Back or if

you have finished, click Exit.

), click

)

 To download and install NewSoft CD

Labeler, click NewSoft CD Labeler.

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine from the Brother

Product Registration Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Chapter 1

Control panel overview 1

1 Mode keys:

 FAX

Lets you access the FAX mode.

 SCAN

Lets you access the SCAN mode.

 COPY

Lets you access the COPY mode.

 PHOTO

Lets you access the PHOTO mode.



Lets you return to the Ready mode.

2 Telephone keys:

 Redial/Pause

Redials the last 30 numbers called. It also inserts a pause when dialling.

 Tel/R

This key is used to have a telephone conversation after picking up the external handset during the F/T Ring (fast double-ring).

Also, when connected to a PBX, you can use this key to gain access to an outside line or to transfer a call to another extension.

3 Start keys:

 Mono Start

Lets you start sending faxes or making copies in monochrome. Also lets you start a scanning operation (in colour or mono depending on the scan setting in the ControlCenter software).

 Colour Start

Lets you start sending faxes or making copies in full colour. Also lets you start a scanning operation (in colour or mono, depending on the scan setting in the ControlCenter software).

General information

4 Stop/Exit

Stops an operation or exits the menu.

5Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

6 LCD (Liquid Crystal Display)

This is a Touchscreen LCD. You can access the menus and options by pressing buttons displayed on the screen.

Also, you can adjust the angle of the LCD by lifting it.

You can turn the machine on and off.

Press to turn the machine on.

Press and hold down to turn the machine

off. The LCD will show Shutting Down and will stay on for a few seconds before going off.

If you have connected an external telephone or TAD, it is always available.

If you turn the machine off using the

button, it will still periodically clean the print head to maintain print quality. To prolong print head life, provide the best ink cartridge economy, and maintain print quality, you should keep your machine connected to the power at all times.

Chapter 1

21 43 5

710

LCD screen indications 1

The LCD shows the current machine status when the machine is idle.

1 Current Receive Mode

Lets you see the current receive mode.

 Fax (Fax Only)

 F/T (Fax/Tel)  TAD (External TAD)

 Mnl (Manual)

7 Wireless Status

A four level indicator shows the current wireless signal strength if you are using a wireless connection.

0Max

8 Menu

Lets you access the main menu.

9 Disc

Lets you print on printable media, including CD-R/RW, DVD-R/RW and Blu-ray Disc™. (uuSoftware User’s Guide: Printing on a Disc)

10 New Fax(es)

When Fax Preview is set to On, you can see how many new faxes you have received.

The warning icon appears when there is an error or maintenance message. For

details, see Error and Maintenance messages uu page 67.

2 Fax Preview

Lets you preview received faxes.

3 Faxes in memory

Shows how many received faxes are in the memory.

4 Call History

Lets you view a list of outgoing calls and the Caller ID history.

Also, lets you fax the number you have chosen from the lists.

5 Speed Dial

Lets you set up Speed Dial and Group numbers.

Also, you can search for the number you want to dial.

6 Ink indicator

Lets you see the available ink volume.

Also, lets you access the Ink menu.

Status LED 1

When you turn the machine on, the status LED lights up. When the memory card or USB Flash memory drive is being read or written to, the status LED blinks.

When the machine is in Sleep Mode, the status LED will be off.

Basic Operations 1

Note

General information

To operate the Touchscreen, use your finger to press the Menu or option button directly on the Touchscreen. To display and access all the screen menus or options in a setting, press dc or ab to scroll through them.

The following steps show how to change a setting in the machine. In this example the Receive mode setting is changed from Fax Only to Fax/Tel.

a Press Menu. b Press a or b to display

Initial Setup.

Press to go back to the previous level if necessary.

g Press Stop/Exit.

c Press Initial Setup. d Press a or b to display Receive Mode.

e Press Receive Mode. f Press Fax/Tel.

Chapter 1

Volume Settings 1

Ring Volume 1

You can choose a range of ring volume levels, from High to Off. The machine will keep your new default setting until you change it.

Setting the Ring Volume from the menu

a Press Menu. b Press a or b to display

General Setup.

c Press General Setup. d Press a or b to display Volume.

Beeper Volume 1

When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax.

You can choose a range of beeper volume levels, from High to Off.

a Press Menu. b Press a or b to display

General Setup.

c Press General Setup. d Press a or b to display Volume. e Press Volume. f Press Beeper. g Press Low, Med, High or Off.

e Press Volume. f Press Ring. g Press Low, Med, High or Off. h Press Stop/Exit.

h Press Stop/Exit.

General information

Speaker Volume 1

You can choose a range of speaker volume levels, from High to Off.

a Press Menu. b Press a or b to display

General Setup.

c Press General Setup. d Press a or b to display Volume. e Press Volume. f Press Speaker. g Press Low, Med, High or Off. h Press Stop/Exit.

LCD display 1

Setting the backlight brightness 1

If you are having difficulty reading the LCD, try changing the brightness setting.

a Press Menu. b Press a or b to display

General Setup.

c Press General Setup. d Press a or b to display LCD Settings. e Press LCD Settings. f Press Backlight. g Press Light, Med or Dark. h Press Stop/Exit.

Note

Loading paper 2

Loading paper and other print media

To print on Photo (10  15 cm) or Photo L (89  127 mm) paper, you must use the photo paper tray. (See Loading photo paper uu page 14.)

Load only one size of paper and one type of paper in the paper tray at any one time.

a Pull the paper tray completely out of the

machine.

b Lift the output paper tray cover (1).

c With both hands, gently press and slide

the paper side guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

If the paper support flap (1) is open, close it, and then close the paper support (2).

d Fan the stack of paper well to avoid

Note

IMPORTANT

Note

paper jams and misfeeds.

Always make sure that the paper is not curled or wrinkled.

Loading paper

When there are only a few sheets of paper left in the paper tray, the machine may start to misfeed. Load at least 10 sheets of paper in the paper tray.

f Gently adjust the paper side guides (1)

to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper.

e Gently put the paper into the paper tray

print side down and top edge in first. Check that the paper is flat in the tray.

g Close the output paper tray cover.

Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

Chapter 2

IMPORTANT

h Slowly push the paper tray completely

into the machine.

i While holding the paper tray in place,

pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).

Loading envelopes and postcards 2

About envelopes 2

 Use envelopes that weigh between 80 to

95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you do a test print first before printing many envelopes.

DO NOT use any of the following types of envelopes, as they will cause paper feed problems:

• That are of a baggy construction.

• That have windows.

writing on them).

• That have clasps or staples.

• That are embossed (have raised

• That are pre-printed on the inside.

Glue Double flaps

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Loading paper

IMPORTANT

Loading envelopes and postcards 2

a Before loading, press the corners and

sides of envelopes or postcards to make them as flat as possible.

If envelopes or postcards are “doublefeeding”, put one envelope or postcard in the paper tray at a time.

b Put envelopes or postcards in the paper

tray with the address side down and the leading edge (top of the envelopes) in first as shown in the illustration. Using both hands, gently press and slide the paper side guides (1) and paper length guide (2) to fit the size of the envelopes or postcards.

Chapter 2

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap. b Put the envelope into the paper tray with

the address side down and the flap positioned as shown in the illustration.

Loading photo paper 2

Use the photo paper tray which has been assembled on the top of the output paper tray cover, to print on Photo (10  15 cm) and Photo L (89  127 mm) size paper. When you use the photo paper tray, you do not have to take out the paper that is in the tray beneath it. (For the maximum number of photo cards you can load, see Paper weight, thickness and capacity uu page 22.)

a Squeeze the blue photo paper tray

release button (1) using your right index finger and thumb and push the photo paper tray forward until it clicks into the photo printing position (2).

c Select Reverse Print in the printer

driver’s dialogue box and then adjust the size and margin in your application. uuSoftware User’s Guide: Printing

(Windows

uuSoftware User’s Guide: Printing and Faxing (Macintosh)

)

b Press and slide the paper side

Note

guides (1) and paper length guide (2) to fit the paper size.

Loading paper

• Always make sure that the paper is not curled or wrinkled.

c Put the photo paper into the photo paper

tray and gently adjust the paper side guides to the paper. Make sure the paper side guides touch the sides of the paper. Check that the paper is flat in the tray.

• The Photo indicator confirms that the photo paper tray is in the Photo printing position. The A4/LTR indicator confirms that the photo paper tray is in the Normal printing position.

Chapter 2

IMPORTANT

d When you have finished printing photos

return the photo paper tray to the Normal printing position. If you do not, you will get a No Paper Fed error when using A4 sized paper.

Squeeze the blue photo paper tray release button (1) using your right index finger and thumb and pull the photo paper tray back until it clicks (2).

If you do not return the photo paper tray to the Normal printing position after printing photos, you will get a No Paper Fed error when you use cut sheet paper.

Photo paper tray in the normal printing position

Photo paper tray in the photo printing position

Loading paper

Note

Printable area 2

The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on.

uuSoftware User’s Guide: Printing (Windows uuSoftware User’s Guide: Printing and Faxing (Macintosh)

Cut Sheet Paper Envelopes

)

Top (1) Bottom (2) Left (3) Right (4)

Cut Sheet 3mm 3mm 3mm 3mm

Envelopes 22 mm 22 mm 3 mm 3 mm

The Borderless feature is not available for envelopes and duplex printing.

Chapter 2

Note

Paper settings 2

Paper Type 2

To get the best print quality, set the machine for the type of paper you are using.

a Press Menu. b Press a or b to display

General Setup.

c Press General Setup. d Press a or b to display Paper Type. e Press Paper Type. f Press Plain Paper, Inkjet Paper,

Brother BP71, Brother BP61, Other Glossy or Transparency.

Paper Size 2

You can use four sizes of paper for printing copies: A4, A5, Letter and 10  15 cm and two sizes for printing faxes: A4 and Letter. When you change the size of paper you load in the machine, you will need to change the paper size setting at the same time so your machine can fit an incoming fax on the page.

a Press Menu. b Press a or b to display

General Setup.

c Press General Setup. d Press a or b to display Paper Size. e Press Paper Size. f Press A4, A5, 10x15cm or Letter.

g Press Stop/Exit.

The machine ejects paper with printed surfaces face up onto the paper tray at the front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

g Press Stop/Exit.

Loading paper

Acceptable paper and other print media

The print quality can be affected by the type of paper you use in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper that is loaded in the tray.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper, be sure to choose the correct print media in the “Basic” tab of the printer driver or in the Paper Type setting of the menu. (See Paper Type uu page 18.)

Recommended print media 2

To get the best print quality, we suggest using Brother paper. (See the table below.)

If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

We recommend using “3M Transparency Film” when you print on transparencies.

Brother paper

Paper Type Item

A4 Plain BP60PA

A4 Glossy Photo BP71GA4

A4 Inkjet (Matte) BP60MA

10  15 cm Glossy Photo

BP71GP

 When you print on Brother Photo paper,

load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

 When printing on to transparencies, load

one extra sheet in the paper tray.

 When you use transparencies or photo

paper, remove each sheet at once to prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the surface may not be completely dry and may stain your fingers.

Chapter 2

IMPORTANT

Handling and using print media 2

 Store paper in its original packaging and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of

photo paper. Load photo paper with the shiny side facing down.

 Avoid touching either side of

transparencies because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.

Paper capacity of the output paper tray cover

Up to 50 sheets of 80 g/m2 A4 paper.

 Transparencies and photo paper must be

picked up from the output paper tray cover one page at a time to avoid smudging.

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped paper

1 2 mm or greater curl may cause jams

to occur.

• Extremely shiny or highly textured paper

• Paper that cannot be arranged uniformly when stacked

• Short grain paper

Loading paper

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy

Cut Sheet A4

Letter

Executive

JIS B5

Cards

Postcard 1

Postcard 2 (Double)

210

 297 mm (8.3  11.7 in.)

 279.4 mm (8 1/2  11 in.)

215.9

 267 mm (7 1/4  10 1/2 in.)

184

 257 mm (7.2  10.1 in.)

182

148

 210 mm (5.8  8.3 in.)

 148 mm (4.1  5.8 in.)

105

 15 cm (4  6 in.)

 127 mm (3 1/2  5 in.)

 18 cm (5  7 in.)

127

 203 mm (5  8 in.)

 148 mm (3.9  5.8 in.)

100

 200 mm (5.8  7.9 in.)

148

Yes Yes Yes Yes

––– Yes

––– User

– Yes – Yes

––– Yes

– Yes Yes Yes

––– Yes

––YesYes

––– Yes

––– User

Photo Capture

Printer

Defined

Envelopes C5 Envelope

DL Envelope

COM-10

Monarch

Y4 Envelope

Transparencies

Letter

 229 mm (6.4  9 in.)

162

 220 mm (4.3  8.7 in.)

110

 241 mm (4 1/8  9 1/2 in.)

105

 191 mm (3 7/8  7 1/2 in.)

 235 mm (4.1  9.3 in.)

105

 297 mm (8.3  11.7 in.)

210

 279.4 mm (8 1/2  11 in.)

215.9

 210 mm (5.8  8.3 in.)

148

––– Yes

––– User

Defined

– Yes – Yes

Chapter 2

Paper weight, thickness and capacity 2

Paper Type Weight Thickness No. of

sheets

Cut Sheet Plain Paper

64 to 120 g/m

0.08 to 0.15 mm

100

Inkjet Paper

Glossy Paper

Cards Photo Card

Index Card

Postcard

Envelopes

64 to 200 g/m

Up to 220 g/m

Up to 120 g/m

Up to 200 g/m

75 to 95 g/m

0.08 to 0.25 mm 20

Up to 0.25 mm

Up to 0.15 mm 30

Up to 0.25 mm 30

Up to 0.52 mm 10

Transparencies – – 10

Up to 100 sheets of 80 g/m2paper.

For Photo 10  15 cm paper and Photo L 89  127 mm paper, use the photo paper tray. (See Loading photo paper uu page 14.)

BP71 (260 g/m2) paper is especially designed for Brother inkjet machines.

IMPORTANT

Loading documents 3

How to load documents

You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.

Using the ADF 3

The ADF can hold up to 15 pages1 and feeds

each sheet individually. Use 90 g/m and always fan the edges of the pages before placing them in the ADF.

The ADF can hold up to 20 pages, if you stagger the pages and meet the following conditions: Temperature: 20 - 26 C Humidity: 40 - 50% without condensation

Paper: XEROX4200 75 g/m

Document Sizes and Weights 3

paper

a Unfold the ADF Document Support (1)

and the ADF Document Support

Flap (2).

b Fan the pages well. c Adjust the paper guides (1) to fit the

width of your documents.

Length: 148 to 355.6 mm

Width: 148 to 215.9 mm

Weight:

64 to 90 g/m

How to load documents 3

• DO NOT pull on the document while it is feeding.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

Make sure documents written with ink or modified with correction fluid are completely dry.

Chapter 3

IMPORTANT

Note

d Place your documents, face down, top

edge first in the ADF underneath the

guides until you feel them touch the feed rollers. The screen will display ADF Ready.

DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

e After using the ADF, fold down the ADF

Document Support Flap and then close the ADF Document Support. Then push down on the upper-left portion of the ADF Document Support to close it completely.

How to load documents 3

To use the scanner glass, the ADF must be empty.

a Lift the document cover. b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

Using the scanner glass 3

You can use the scanner glass to fax, copy or scan pages of a book or one page at a time.

Document Sizes Supported 3

Length: Up to 297 mm

Width: Up to 215.9 mm

Weight: Up to 2 kg

c Close the document cover.

IMPORTANT

If you are scanning a book or thick

document, DO NOT slam the cover down or press on it.

Loading documents

Unscannable area 3

The scannable area depends on the settings in the application you are using. The figures below show unscannable areas.

Usage

Fax A4 3 mm

Document Size

Top (1)

Bottom (2)

Left (3)

Right (4)

3mm

Letter 4 mm

Legal

Copy All paper

Scan

The unscannable area is 1 mm when you use the ADF.

sizes

3mm

Note

Sending a fax 4

How to send a fax 4

The following steps show how to send a fax.

a When you want to send a fax or change

the settings for sending or receiving

faxes, press the (FAX) key to

illuminate it in blue.

 The LCD shows:

b Do one of the following to load your

document:

 Place the document face down in the

ADF. (See Using the ADF uu page 23.)

 Load your document face down on

the scanner glass. (See Using the scanner glass uu page 24.)

• To send colour faxes with multiple pages use the ADF.

• If you send a mono fax from the ADF when the memory is full, it will be sent in real time.

• You can use the scanner glass to fax pages of a book one at a time. The documents can be up to A4 or Letter size.

• Since you can only scan one page at a time, it is easier to use the ADF if you are sending a multiple-page document.

Sending a fax

Note

c You can change the following fax

sending settings. Press FAX and then press d or c to scroll through the fax settings. When the setting you want is displayed, press it and choose your option.

(Basic User’s Guide)

For details about changing the following fax sending settings, see pages 28 to

29.

 Glass ScanSize

 Colour Fax Transmission

 Preview Outgoing Fax

 Transmission Verification Report

(Setup)

(Advanced User’s Guide)

For more advanced fax sending operations and settings

uuAdvanced User’s Guide: Sending a fax (MFC-J825DW only)

 Contrast

 Fax Resolution

 Set New Defaults

 Factory Reset

 Faxing at End of Call

 Broadcasting

 Real Time Transmission

 Overseas Mode

 Delayed Fax

 Batch Transmission

 Cancelling Waiting Jobs

 Polled Transmit

d Enter the fax number.

Using the dial pad

Using Speed Dial

 Speed Dial

Using call history

 Outgoing Call

 Caller ID hist.

You can preview a fax message before sending it by setting Preview to On. (See How to preview an outgoing fax uu page 28.)

e Press Mono Start or Colour Start.

Faxing from the ADF

 The machine starts scanning the

document to be sent.

Faxing from the scanner glass

 If you pressed Mono Start, the

machine starts scanning the first page. Go to step f.

 If you pressed Colour Start, the

LCD asks if you want to send a colour fax. Press Yes to confirm. The machine starts scanning and sending the document.

f When the LCD asks you Next Page?,

do one of the following:

 To send a single page, press No (or

press Mono Start again).

The machine starts sending the document.

 To send more than one page, press

Yes and go to step g.

g Place the next page on the scanner

glass. Press Mono Start or Colour Start. The machine starts scanning the page. (Repeat steps f and g for each additional page.)

Chapter 4

Note

Stop faxing 4

To stop faxing, press Stop/Exit.

Setting scanner glass size for faxing 4

When documents are Letter size, you need to set Scan Size to Letter. If you do not, the side portion of the faxes will be missing.

a Press (FAX). b Press d or c to display

Advanced Settings.

c Press Advanced Settings. d Press a or b to display

Glass ScanSize.

e Press Glass ScanSize. f Press A4 or Letter.

g Press .

How to preview an outgoing fax 4

You can preview a fax message before you send it. You must set Real Time Transmission and Polling RX to Off before you use this feature.

a Press (FAX).

b Press d or c to display

Advanced Settings.

c Press Advanced Settings. d Press a or b to display Preview. e Press Preview. f Press On. g Load the document.

h Press .

• You can save the setting you use most often by setting it as the default. (uuAdvanced User’s Guide: Setting your changes as a new default)

• This setting is only available for sending documents from the scanner glass.

Colour fax transmission 4

Your machine can send a colour fax to machines that support this feature.

Colour faxes cannot be stored in the memory. When you send a colour fax, the machine will send it in real time (even if Real Time TX is set to Off).

Cancelling a fax in progress 4

i Enter the fax number using the dial pad

or Speed Dial.

j Press Mono Start.

The machine starts scanning the document and the outgoing fax appears on the LCD. When the fax is displayed, press Menu. The buttons will appear on the LCD and perform the operations shown below.

Button Description

Enlarge the fax.

Reduce the fax.

Scroll vertically.

Scroll horizontally.

Rotate the fax clockwise.

Go back to the previous page.

If you want to cancel a fax while the machine is scanning, dialling or sending, press

Stop/Exit.

Go to the next page.

Close the preview table.

Note

f Press XMIT Report.

Note

Sending a fax

To send a colour fax do not use Fax Preview.

k Press Mono Start.

The fax message in the memory will be sent and then erased when you press

Mono Start.

Transmission Verification Report 4

You can use the Transmission Verification Report as proof that you sent a fax. This report lists the sender’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.

g Press On, On+Image, Off or

Off+Image.

h Press Stop/Exit.

• If you choose On+Image or Off+Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off. (uuAdvanced User’s Guide: Real Time Transmission)

• If your transmission is successful, "OK" will appear next to "RESULT" on the Transmission Verification Report. If transmission is not successful, "ERROR" will appear next to "RESULT".

There are several settings available for the Transmission Verification Report:

 On: Prints a report after every fax you

send.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error. Off is the default setting.

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error. A portion of the fax’s first page appears on the report.

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Report Setting.

e Press Report Setting.

Receiving a fax 5

Do you want to use the telephone features of your machine (if available) or an external telephone or external telephone answering device connected on the same line as the machine?

Yes

Fax Only

Manual

Yes

External TAD

Fax/Tel

Are you using the voice message function of an external telephone answering device?

Do you want the machine to answer fax and telephone calls automatically?

Yes

Receive Modes 5

You must choose a receive mode depending on the external devices and telephone services you have on your line.

Choose the Receive Mode 5

By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode.

For more detailed information on the receive modes, see Using Receive Modes uu page 31.

To set a receive mode follow the instructions below:

a Press Menu. b Press a or b to display Initial Setup. c Press Initial Setup. d Press a or b to display Receive Mode. e Press Receive Mode. f Press Fax Only, Fax/Tel, External TAD or Manual. g Press Stop/Exit.

The LCD will display the current receive mode.

Receiving a fax

Using Receive Modes 5

Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay uu page 32.)

Fax Only 5

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel 5

Fax/Tel mode helps you automatically manage incoming calls, by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

 Faxes will be automatically received.

External TAD 5

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways:

 Faxes will be automatically received.

 Voice callers can record a message on the

external TAD.

(For more information see Connecting an external TAD (telephone answering device) uu page 38.)

 Voice calls will start the F/T Ring to tell you

to pick up the line. The F/T Ring is a fast double-ring made by your machine.

(Also see F/T Ring Time (Fax/Tel mode only) uu page 32 and Ring Delay uu page 32.)

Manual 5

Manual mode turns off all automatic answering functions unless you are using the BT Call Sign feature.

To receive a fax in Manual mode lift the handset of an external telephone. When you hear fax tones (short repeating beeps), press Mono Start or Colour Start and choose Receive. You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.

(Also see Fax Detect uu page 33.)

Chapter 5

Note

Receive Mode settings 5

Ring Delay 5

The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine choose the maximum number of rings.

(See Operation from external and extension

telephones uu page 40 and Fax Detect uu page 33.)

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

F/T Ring Time (Fax/Tel mode only) 5

When somebody calls your machine, you and your caller will hear the normal telephone ring. The number of rings is set by the ring delay setting.

If the call is a fax, then your machine will receive it; however, if it is a voice call the machine will sound the F/T Ring (a fast double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T Ring it means that you have a voice caller on the line.

Because the F/T Ring is made by the machine, extension and external telephones will not ring; however, you can still answer the call on any telephone by using a remote code. (For more information see Using remote codes uu page 41.)

a Press Menu.

e Press Setup Receive. f Press a or b to display Ring Delay. g Press Ring Delay. h Press to choose the number of times

you want the machine to ring before it answers. If you choose 0, the machine will answer immediately and the line will not ring at all.

i Press Stop/Exit.

b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

e Press Setup Receive. f Press a or b to display

F/T Ring Time.

g Press F/T Ring Time. h Press to choose how long the machine

will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds).

i Press Stop/Exit.

Even if the caller hangs up during the fast double-ring, the machine will continue to ring for the set time.

Receiving a fax

Note

Fax Detect 5

If Fax Detect is On: 5

The machine receives a fax call automatically, even if you answer the call. When you see Receiving on the LCD or when you hear “chirps” through the handset you are using, just replace the handset. Your machine will do the rest.

If Fax Detect is Off: 5

If you are at the machine and answer a fax call by lifting the handset, press Mono Start or Colour Start, then press Receive to receive the fax.

If you answered at an extension or external telephone, press l 51. (See Operation from external and extension telephones uu page 40.)

Fax Preview (Monochrome only)

How to preview a received fax5

You can view received faxes on the LCD by pressing the Fax Preview button on the LCD. When the machine is in Ready mode, a popup message will appear on the LCD to alert you of new faxes.

Setting Fax Preview 5

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension or external telephone handset, press the remote activation code l 51.

• If you send faxes from a computer on the same telephone line and the machine intercepts them, set Fax Detect to Off.

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

e Press Setup Receive. f Press a or b to display Fax Detect. g Press Fax Detect.

e Press Setup Receive. f Press a or b to display Fax Preview. g Press Fax Preview. h Press On (or Off). i Press Yes. j The LCD will tell you that any future

faxes will not be printed as you receive them. Press Yes.

k Press Stop/Exit.

When Fax Preview is turned on, a backup copy of received faxes will not be printed when using the Fax Forwarding and PC-Fax Receiving operations, even if you have set Backup Print to On.

h Press On (or Off). i Press Stop/Exit.

Chapter 5

Note

Using Fax Preview 5

When you receive a fax, you will see a pop-up message on the LCD. (For example: New Fax:01 Press [Fax Preview])

a Press Fax Preview.

The LCD will display the new fax list.

You can also see your old fax list by pressing the Old Fax tab on the LCD. Press the New Fax tab to go back to your new fax list.

b Press a or b to display the fax number of

the fax you want to see.

c Press the fax you want to see.

• If your fax is large there may be a delay before it is displayed on the LCD.

The buttons will appear on the LCD and you can perform the operations shown below.

Button Description

Enlarge the fax.

Reduce the fax.

Scroll vertically.

Scroll horizontally.

Rotate the fax clockwise.

Delete the fax.

Press Yes to confirm.

Go back to the previous page.

Go to the next page.

Go back to the fax list.

Print the fax.

Do one of the following:

• The LCD will show the current page number and total pages of the fax message. When your fax message is over 99 pages the total number of pages will be shown as “XX”.

 Press Print All Pages

to print the whole fax message.

 Press

Print Displayed Only to print only the displayed page.

 Press

Print From Displayed to print from the displayed page to the last page.

Close the preview table. To access the buttons on the LCD again, press More.

d Press Stop/Exit.

Receiving a fax

How to print a fax 5

a Press Fax Preview. b Press the fax you want to view.

c Press (Print).

 If the fax is multiple pages, go to

step d.

 If the fax is a single page it will start

printing. Go to step e.

d Do one of the following:

 Press Print All Pages to print

all pages of the fax. Go to step e.

 Press Print Displayed Only to

print the displayed page. Go to step f.

 Press Print From Displayed to

print from the displayed page to the last page. Go to step f.

e Do one of the following:

 To delete the fax, press Yes.

 To keep the fax in the memory,

press No.

f Press Stop/Exit.

How to print all faxes in the list 5

a Press Fax Preview. b Press More.

How to delete all faxes in the list 5

a Press Fax Preview. b Press More. c Press Delete All.

Press Yes to confirm.

d Press Stop/Exit.

Turning off Fax Preview 5

a Press Fax Preview. b Press More. c Press Turn Off Fax Preview. d Press Yes to confirm. e If there are faxes stored in the memory,

do one of the following:

 If you do not want to print the stored

faxes, press Continue. The machine asks you to confirm the deletion of the stored faxes.

Press Yes to confirm. Your faxes will be deleted.

 If you want to print all the stored

faxes, press Print all faxes.

 If you do not wish to turn off Fax

Preview, press Cancel.

Press Stop/Exit.

c Press Print All. d Press Stop/Exit.

Note

Telephone and external devices 6

Voice operations 6

Fax/Tel mode 6

When the machine is in Fax/Tel mode, it will use the F/T Ring (fast double-ring) to alert you to pick up a voice call.

If you are at an external telephone, lift the handset of the external telephone, and then press Tel/R to answer.

If you are at an extension telephone, you'll need to lift the handset during the F/T Ring Time and then press #51 between the fast double-rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l 51.

Caller ID (U.K. and Ireland only) 6

The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. Call your telephone company for details. This service shows the telephone number, or name if it is available, of your caller as the line rings.

After a few rings, the LCD shows the telephone number of your caller (and name, if available). Once you answer a call, the Caller ID information disappears from the LCD, but the call information stays stored in the Caller ID memory.

You can print a list of the Caller ID information received by your machine. (uuAdvanced User’s Guide: How to print a report)

The Caller ID service varies with different carriers. Call your local telephone company to find out about the kind of service available in your area.

Setting the Caller ID to On 6

If you have Caller ID on your line, then this function should be set to On to display the caller's telephone number on the LCD as the telephone rings.

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Miscellaneous.

e Press Miscellaneous. f Press Caller ID. g Press On (or Off). h Press Stop/Exit.

You can view the list or choose one of these numbers to fax to, add to Speed Dial, or delete from the history. (See Caller ID history uu page 44.)

 The ID Unknown message means the

call originated outside your Caller ID service area.

 The ID Withheld message means the

caller has intentionally blocked transmission of information.

Telephone and external devices

Note

Telephone services 6

Your machine supports the Caller ID subscriber telephone service that some telephone companies offer.

Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine.

Caller ID is available for U.K. and Ireland only.

Setting the Telephone Line Type 6

If you are connecting the machine to a line that features PBX or ISDN to send and receive faxes, it is also necessary to change the Telephone Line Type accordingly by completing the following steps.

a Press Menu. b Press a or b to display

Initial Setup.

c Press Initial Setup.

PBX and TRANSFER 6

The machine is initially set to Normal, which lets the machine connect to a standard PSTN (Public Switched Telephone Network) line. However, many offices use a central telephone system or Private Branch Exchange (PBX). Your machine can be connected to most types of PBX. The machine's recall feature supports timed break recall only (TBR). TBR will work with most PBX systems allowing you to gain access to an outside line, or transfer calls to another extension. The feature works when the R button on the LCD or the Tel/R key on the control panel is pressed.

You can program a press of the R button as part of a number stored in a Speed Dial location. When programming the Speed Dial number, press R first (the LCD shows “!”), then enter the telephone number. If you do this, you do not need to press Tel/R each time before you dial using a Speed Dial location. (See Storing numbers uu page 45.) However, if your Telephone Line Type is not set to PBX on the machine, you cannot use the Speed Dial location that the R is programmed into.

d Press a or b to display

Phone Line Set.

e Press Phone Line Set. f Press PBX, ISDN (or Normal). g Press Stop/Exit.

Chapter 6

Note

IMPORTANT

Note

Connecting an external TAD (telephone answering device)

You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax “handshake”. Make sure you carefully follow the instructions in this guide for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings.

DO NOT connect a TAD elsewhere on the same telephone line.

Connections settings 6

The external TAD must be connected as shown in the previous illustration.

a Set your external TAD to one or two

rings. (The machine's Ring Delay setting does not apply.)

b Record the outgoing message on your

external TAD.

c Set the TAD to answer calls. d Set the Receive Mode to

External TAD. (See Choose the Receive Mode uu page 30.)

Recording an outgoing message (OGM) on an external TAD 6

If you do not receive all your faxes, shorten the Ring Delay setting on your external TAD.

1TAD

When the TAD answers a call, the LCD shows Telephone.

Timing is important in recording this message.

a Record 5 seconds of silence at the

beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

b Limit your speaking to 20 seconds.

We recommend beginning your OGM with an initial 5-second silence because the machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if your machine has trouble receiving, then you must re-record the OGM to include it.

Telephone and external devices

Note

Multi-line connections (PBX) 6

We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual.

We cannot guarantee that your machine will operate correctly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX.

Make sure the Telephone Line Type is set to PBX. (See Setting the Telephone Line Type uu page 37.)

External and extension telephones

Connecting an external or extension telephone 6

You can connect a separate telephone to your machine as shown in the diagram below.

1 Extension telephone

2 External telephone

When you are using a telephone on the same phone line, the LCD shows Telephone.

Please make sure you use an external telephone with a cable no more than 3 metres long.

Chapter 6

Note

Operation from external and extension telephones 6

If you answer a fax call on an extension or an external telephone, you can make your machine take the call by using the Remote Activation Code. When you press the Remote Activation Code l 51, the machine starts to receive the fax.

If the machine answers a voice call and fast double-rings for you to take over, use the Remote Deactivation Code #51 to take the call at an extension telephone. (See F/T Ring Time (Fax/Tel mode only) uu page 32.)

If you answer a call and no one is on the line:

You should assume that you're receiving a manual fax.

Press l 51 and wait for the chirp or until the LCD shows Receiving, and then hang up.

You can also use the Fax Detect feature to make your machine automatically take the call. (See Fax Detect uu page 33.)

Using extension telephones (U.K. only) 6

Your premises may already be wired with parallel extension telephones, or you may plan to add extension telephones to your line, as well as your machine. While the simplest arrangement is a straightforward parallel connection, there are some problems with this arrangement, the most obvious of which is inadvertent interruption of a facsimile transmission caused by someone picking up an extension telephone to make an outgoing call. Also, remote activation code may not operate reliably in such a simple configuration.

This machine may also be set to make a delayed transmission (i.e. a transmission at a pre-set time). This pre-set job may coincide with someone picking up an extension handset.

These problems can easily be eliminated, if you arrange modification of your extension wiring circuit, such that extension devices are connected “downstream” of your machine in a master/slave configuration (see fig. 2). In this configuration the machine can always detect whether a telephone is in use. Thus it will not attempt to seize the line during that time. This is known as “telephone off-hook detection.”

The inadvisable configuration is shown in figure 1, and the recommended master/slave configuration is shown in figure 2.

This new connection configuration can be arranged by contacting BT, Kingston upon Hull Telecommunications, your PBX maintainer or a qualified telephone installation company as appropriate. Simply explained, the extension telephone circuit should be terminated on a normal modular plug (BT 431A style), which in turn should be put into the modular socket of the white “T”shaped connector provided as part of the line cord assembly.

Telephone and external devices

Note

FAX

Inadvisable connection of extension sockets (Fig. 1.)

1 Extension socket

2 Master socket

3 Incoming line

Recommended connection of extension sockets (Fig. 2.)

1 Extension socket

2 Master socket

3 Incoming line

The fax machine must be plugged into the master socket.

Using a cordless external telephone 6

Once the base unit of the cordless telephone has been connected to the same telephone line as the machine (see External and extension telephones uu page 39), it is easier to answer calls during the Ring Delay if you carry the cordless handset around with you.

If you let the machine answer first, you will have to go to the machine and press Tel/R to send the call to the cordless handset.

Using remote codes 6

Remote Activation code 6

If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by dialling the Remote Activation Code l 51. Wait for the chirping sounds then replace the handset. (See Fax Detect uu page 33.)

If you answer a fax call at the external telephone, you can make the machine receive the fax by pressing Mono Start and choose Receive.

Remote Deactivation Code 6

These telephones are now connected as external devices (see Connecting an external or extension telephone uu page 39), because they are connected to the fax machine via the T-connector.

If you receive a voice call and the machine is in Fax/Tel mode, it will start to sound the F/T Ring (fast double-ring), after the initial ring delay. If you pick up the call on an extension telephone you can turn the F/T Ring off by pressing #51 (make sure you press this between the rings).

If the machine answers a voice call and fast double-rings for you to take over, you can take the call at the external telephone by pressing Tel/R.

Chapter 6

Note

Changing the remote codes 6

If you want to use Remote Activation, you have to turn on the remote codes. The preset Remote Activation Code is l 51. The preset Remote Deactivation Code is #51. If you want to, you can replace them with your own codes.

a Press Menu. b Press a or b to display Fax. c Press Fax. d Press a or b to display

Setup Receive.

e Press Setup Receive. f Press a or b to display Remote Codes. g Press Remote Codes. h Press On (or Off).

• If you are always disconnected when accessing your external TAD remotely, try changing the Remote Activation Code and Remote Deactivation Code to another three-digit code using the numbers 0-9, l, #.

• Remote Codes might not work with some telephone systems.

i Do one of the following.

 If you want to change the Remote

Activation Code, enter the new code.

Press OK, go to step j.

 If you do not want to change the

Remote Activation Code, press OK, go to step j.

j Do one of the following.

 If you want to change the Remote

Deactivation Code, enter the new code.

Press OK, go to step k.

 If you do not want to change the

Remote Deactivation Code, press

OK, go to step k.

k Press Stop/Exit.

Note

Dialling and storing numbers 7

How to dial 7

Manual dialling 7

Press all of the digits of the fax or telephone number.

Speed Dialling 7

a Press .

You can also choose Speed Dial by

Fax Redial 7

Redial/Pause only works if you dialled from

the control panel. If you are sending a fax automatically and the line is busy, the

machine will automatically redial up to three times at five minute intervals.

a Press Redial/Pause. b Press the number you want to redial. c Press Send a fax. d Press Mono Start or Colour Start.

In Real Time Transmission the automatic redial feature does not work when using the scanner glass.

pressing (FAX).

b Press the two-digit number you want to

call. You can also display the numbers in alphabetical order by pressing

on LCD.

If the LCD shows Not Registered when you enter or search a Speed Dial number that has not been stored at this location.

c To send a fax, press Send a fax and

go to step d. The machine dials the telephone number.

d Press Mono Start or Colour Start.

The machine scans and sends the fax.

Chapter 7

Note

Additional Dialling Operations

Outgoing Call history 7

The last 30 numbers you sent a fax to will be stored in the outgoing call history. You can choose one of these numbers to fax to, add to Speed Dial, or delete from the history.

a Press Redial/Pause.

You can also press .

b Press the Outgoing Call tab. c Press the number you want. d Do one of the following:

 To send a fax, press Send a fax.

Press Mono Start or Colour Start.

 If you want to store the number,

press More and then press Add to Speed Dial.

(uuAdvanced User’s Guide: Storing Speed Dial numbers from Outgoing Calls)

 If you want to delete the number from

the Outgoing Call history list, press More and then press Delete.

Press Yes to confirm.

Press Stop/Exit.

If you are not a Caller ID subscriber, you can still view call dates from the Caller ID history, and delete entries from the list.

a Press Redial/Pause.

You can also press .

b Press Caller ID hist. c Press a or b to display the number or the

name you want to call.

d Press the number or the name you want

to call.

e Do one of the following:

 To send a fax, press Send a fax.

Press Mono Start or Colour Start.

 If you want to store the number,

press More and then press Add to Speed Dial.

(uuAdvanced User’s Guide: Storing Speed Dial numbers from the Caller ID history)

 If you want to delete the number from

the Caller ID history list, press More and then press Delete.

Press Yes to confirm.

Press Stop/Exit.

Caller ID history 7

This feature requires the Caller ID subscriber service offered by many local telephone companies. (See Caller ID (U.K. and Ireland only) uu page 36.)

The numbers, or names if available, from the last 30 faxes and telephone calls you received will be stored in the Caller ID history. You can view the list or choose one of these numbers to fax to, add to Speed Dial, or delete from the history. When the thirty-first call comes into the machine, it replaces information about the first call.

You can print the Caller ID list. (uuAdvanced User’s Guide: How to print a report)

Dialling and storing numbers

Note

Storing numbers 7

You can set up your machine to do the following types of easy dialling: Speed Dial and Groups for broadcasting faxes. When you dial a Quick Dial number, the LCD shows the number.

If you lose electrical power, the Quick Dial numbers that are in the memory will not be lost.

Storing a pause 7

When you are storing Speed Dial numbers, you can insert one or more 3.5 second pauses by pressing the Pause button on the Touchscreen.

Storing Speed Dial numbers 7

You can store up to 100 names and numbers in two-digit Speed Dial locations. You can store two numbers to each name. When you dial you will only have to press a few buttons on the Touchscreen (for example: press

, the number you want to call and

Send a fax).

a Press .

b Press More. c Press Set Speed Dial. d Do one of the following:

 Enter the name (up to 16 characters)

by pressing the buttons on the Touchscreen.

e Enter the first fax or telephone number

(up to 20 digits) by pressing the buttons on the Touchscreen. Press OK.

f Do one of the following:

 Enter the second fax or telephone

number (up to 20 digits) by pressing the buttons on the Touchscreen.

Press OK.

 If you do not want to store a second

number, press OK.

g To choose where the number will be

stored, do one of the following:

 To accept the displayed next

available Speed Dial location, press OK.

 To enter a different Speed Dial

location, press and a 2-digit number using the buttons on the Touchscreen.

Press OK.

If the 2-digit Speed Dial location you choose is already taken, the OK button on the LCD will not work. Choose a different location.

h When the LCD displays your settings,

press OK to confirm.

i Do one of the following:

 To store another Speed Dial

number, repeat steps b to h.

 To finish storing numbers, press

Stop/Exit.

Press OK.

(To help you enter letters, see Entering Text uu page 120.)

 To store the number without a name,

press OK.

Chapter 7

Note

Changing Speed Dial names or numbers 7

You can change a Speed Dial name or number that has already been stored.

a Press .

b Press More. c Do one of the following:

 Press Change to edit the names or

numbers.

 Press Delete to delete all

information in a Speed Dial location.

Press the number you want to delete.

Press OK.

Press Yes to confirm.

Go to step h.

How to change the stored name or number:

If you want to change a character, press d or c to position the cursor under the character you want to change, and then

press . Re-enter the character.

g The LCD will display your settings.

Do one of the following:

 Press OK to finish.

To change another Speed Dial location, repeat steps b to f.

 To change more details, go to f.

h Press Stop/Exit.

d Press a or b to display the number you

want to change.

e Press the number you want to change. f Do one of the following:

 If you want to change the name,

press Name:. Enter the new name (up to 16 characters) by pressing the buttons on the Touchscreen. (See Entering Text uu page 120.)

Press OK.

 If you want to change the first

Fax/Tel number, press Fax/Tel1:. Enter the new fax or telephone number (up to 20 digits) by pressing the buttons on the Touchscreen. Press OK.

 If you want to change the second

Fax/Tel number, press Fax/Tel2:. Enter the new fax or telephone number (up to 20 digits) by pressing the buttons on the Touchscreen. Press OK.

Note

Making copies 8

How to copy 8

The following steps show the basic copy operation.

a Make sure you are in copy mode, press

(COPY) to illuminate it in blue.

 The LCD shows:

b Do one of the following to load your

document:

 Place the document face down in the

ADF.

(See Using the ADF uu page 23.)

 Place the document face down on

the scanner glass.

(See Using the scanner glass uu page 24.)

c If you want more than one copy, enter

the number (up to 99).

d Press Mono Start or Colour Start.

Stop copying 8

To stop copying, press Stop/Exit.

1 No. of Copies

Press the number box (1) and enter the number of copies you want.

Also you can enter the number of copies

by pressing or on the screen (as shown above).

The default setting is FAX mode. You can change the amount of time that the machine stays in COPY mode after the last copy operation. (uuAdvanced User’s Guide: Mode Timer (MFC-J825DW only))

Chapter 8

Note

Copy settings 8

You can change the following copy settings. Press COPY and then press d or c to scroll through the copy settings. When the setting you want is displayed, press it and choose your option.

(Basic User’s Guide)

For details about changing the following copy settings uu page 48.

 Paper Type

 Paper Size

(Advanced User’s Guide)

For details about changing the following copy settings uuAdvanced User’s Guide: Copy settings

 Quality

 Enlarge/Reduce

Paper Options 8

Paper Type 8

If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality.

a Press (COPY).

b Load your document. c Enter the number of copies you want. d Press d or c to display Paper Type. e Press Paper Type. f Press Plain Paper, Inkjet Paper,

Brother BP71, Brother BP61, Other Glossy or Transparency.

 Page Layout

 2in1(ID)

 Stack/Sort

 Density

 Ink Save Mode

 Thin Paper Copy

 Book Copy

 Watermark Copy

 Duplex Copy

 Favorite Settings

If you want to sort copies, use the ADF.

g If you do not want to change additional

settings, press Mono Start or Colour Start.

Paper Size 8

If you are copying on paper other than A4 size, you will need to change the Paper Size setting. You can copy only on A4, A5, Photo 10  15 cm or Letter paper.

a Press (COPY).

b Load your document. c Enter the number of copies you want. d Press d or c to display Paper Size. e Press Paper Size. f Press A4, A5, 10x15cm or Letter. g If you do not want to change additional

settings, press Mono Start or Colour Start.

Printing photos from a memory

card or USB Flash memory drive

PhotoCapture Center™ operations (PHOTO mode)

Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB Flash memory drive. (See Print Images uu page 52.)

You can scan documents and save them directly to a memory card or USB Flash memory drive. (See How to scan to a memory card or USB Flash memory drive uu page 53.)

If your machine is connected to a computer, you can access a memory card or USB Flash memory drive that is inserted in the front of the machine from your computer.

uuSoftware User’s Guide: PhotoCapture

Center™ (Windows uuSoftware User’s Guide: Remote Setup & PhotoCapture Center™ (Macintosh)

)

Using a memory card or USB Flash memory drive 9

Your Brother machine has media drives (slots) for use with the following popular digital camera media: Memory Stick™, Memory Stick PRO™, Memory Stick Duo™, Memory Stick PRO Duo™, SD Memory Card, SDHC Memory Card, SDXC Memory Card, MultiMedia Card, MultiMedia Card plus and USB Flash memory drives.

The PhotoCapture Center™ feature lets you print digital photos from your digital camera at high resolution to get photo quality printing.

Chapter 9

IMPORTANT

Getting started 9

Firmly put a memory card or USB Flash memory drive into the correct slot.

1 USB Flash memory drive

The USB direct interface supports only a USB Flash memory drive, a PictBridge-compatible camera, or a digital camera that uses the USB mass storage as standard. Any other USB devices are not supported.

2 Memory card slot

Slot Compatible memory cards

Upper slot

Lower slot

Memory Stick™

Memory Stick PRO™

Memory Stick Duo™

Memory Stick PRO Duo™

Memory Stick Micro™ (Adapter required)

SD Memory Card

SDHC Memory Card

SDXC Memory Card

MultiMedia Card

MultiMedia Card plus

mini SD (Adapter required)

mini SDHC (Adapter required)

micro SD (Adapter required)

micro SDHC (Adapter required)

MultiMedia Card mobile (Adapter required)

Printing photos from a memory card or USB Flash memory drive

IMPORTANT

DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the machine.

Status LED

When the memory card or USB Flash memory drive is being read or written to, the status LED blinks.

DO NOT unplug the power cord or remove the memory card or USB Flash memory drive from the media drive (slot) or USB direct interface while the machine is reading or writing to the memory card or USB Flash memory drive (the status LED is blinking). You will lose your data

or damage the card.

The machine can only read one device at a time.

Chapter 9

Note

Print Images 9

View Photos 9

You can preview your photos on the LCD before you print them. If your photos are large files there may be a delay before each photo is displayed on the LCD.

a Make sure you have put the memory

card or USB Flash memory drive in the correct slot.

Press (PHOTO).

b Press View Photo(s).

Do one of the following:

 If you want to choose photos to print

or print multiple copies of one image, go to step c.

f After you have chosen all the photos,

press OK. You now have the following options:

 To add the Auto Correct effect to

your chosen photos, press .

(uuAdvanced User’s Guide: Enhance Photos)

 If you want to change the print

settings, press Print Settings. (See page 53.)

 If you do not want to change any

settings, go to step g.

g Press Colour Start to print.

 If you want to print all photos,

press .

Press Yes to confirm.

Go to step f.

• Four thumbnails are displayed at a time with the current page number and total number of pages listed under the thumbnails.

• Press d or c repeatedly to select each page of photos, or hold down to scroll through all pages of photos.

• Press to start Slide Show.

c Press a photo from the thumbnail. d Enter the number of copies you want

either by pressing the number box and entering the number of copies or by pressing + or -. Press OK.

e Repeat step c and d until you have

chosen all the photos that you want to print.

Printing photos from a memory card or USB Flash memory drive

Note

IMPORTANT

PhotoCapture Center™ print settings

You can change the print settings temporarily for the next print.

The machine returns to its default settings after 3 minutes, or if the Mode Timer returns the machine to Fax mode. (uuAdvanced User’s Guide: Mode Timer (MFC-J825DW only))

You can save the print settings you use most often by setting them as the default. (uuAdvanced User’s Guide: Setting your changes as a new default)

How to scan to a

memory card or USB Flash memory drive

You can scan monochrome and colour documents onto a memory card or USB Flash memory drive. Monochrome documents will be stored in PDF (*.PDF) or TIFF (*.TIF) file formats. Colour documents may be stored in PDF (*.PDF) or JPEG (*.JPG) file formats. The factory setting is Color 200 dpi and the default file format is PDF. The machine automatically creates file names based on the current date. (uuQuick Setup Guide) For example, the fifth image scanned on July 1, 2011 would be named 01071105.PDF. You can change the colour and quality.

Quality Selectable File

Format

Color 100 dpi JPEG / PDF

Color 200 dpi JPEG / PDF

Color 300 dpi JPEG / PDF

Color 600 dpi JPEG / PDF

B/W 100 dpi TIFF / PDF

B/W 200 dpi TIFF / PDF

B/W 300 dpi TIFF / PDF

a Make sure you have put the memory

card or USB Flash memory drive in the correct slot.

DO NOT take out the memory card or USB Flash memory drive while the status LED is blinking to avoid damaging the card, USB Flash memory drive or data stored on them.

b Load your document.

c Press (SCAN).

d Press d or c to display to Media.

Chapter 9

Note

e Press to Media. f Do one of the following:

 To change the quality, press d or c to

display Quality. Press Quality and choose

Color 100 dpi, Color 200 dpi, Color 300 dpi, Color 600 dpi, B/W 100 dpi, B/W 200 dpi or B/W 300 dpi.

 To change the file type, press d or c

to display File Type. Press File Type and choose PDF, JPEG or TIFF.

 If you want to change the file name,

press d or c to display File Name. Press File Name and enter the file name.

You can only change the first 6 characters.

Press OK.

 To start scanning without changing

additional settings, go to step g.

• If you chose colour in the resolution setting, you cannot choose the file type TIFF.

• If you chose monochrome in the resolution setting, you cannot choose the file type JPEG.

g Press Mono Start or Colour Start.

You can place multiple documents on the scanner glass and scan them as separate files. (uuAdvanced User’s Guide: Auto Crop)

How to print from a computer 10

Printing a document 10

The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver.

uuSoftware User’s Guide: Printing

(Windows

uuSoftware User’s Guide: Printing and Faxing (Macintosh)

a Install the Brother printer driver from the

b From your application, choose the Print

)

CD-ROM. (uuQuick Setup Guide)

command.

c Choose the name of your machine in the

Print dialog box and click Preferences.

d Choose the settings you want to change

in the Properties dialog box.

 Media Type

 Print Quality

 Paper Size

 Orientation

 Colour/Greyscale

 Ink Save Mode

 Scaling

e Click OK. f Click Print to begin printing.

How to scan to a computer 11

Scanning a document 11

There are several ways to scan documents. You can use the SCAN key on the machine or the scanner drivers on your computer.

a To use the machine as a scanner, you

must install a scanner driver. If the machine is on a Network, configure it with a TCP/IP address.

 Install the scanner drivers from the

CD-ROM. (uuQuick Setup Guide)

 Configure the machine with a TCP/IP

address if network scanning does not work.

uuSoftware User’s Guide:

Configuring Network Scanning for

Windows

uuSoftware User’s Guide:

Configuring network scanning for Macintosh

b Load your document. (See How to load

documents uu page 23.)

 Use the ADF to scan multiple pages

of documents. It feeds each sheet automatically.

 Use the scanner glass to scan a

page of a book or one sheet at a time.

c Do one of the following:

 To scan using the SCAN key, go to

Scanning using the SCAN key.

Scanning using the SCAN key

For more information

uuSoftware User’s Guide: Using the Scan key

a Press (SCAN).

b Choose the scan mode you want.

 to File

 to Media

 to Email

 to OCR

 to Image

 Web Service

(Web Services Scan)

(Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) uu page 3 for further instructions.

Windows® users only. (uuSoftware User’s Guide: Using Web

Services for scanning on your network

(Windows Vista

Windows

c (For network users)

Choose the computer you want to send the data to.

d Press Start to begin scanning.

SP2 or later and

7))

 To scan using a scanner driver at

your computer, go to Scanning using a scanner driver.

How to scan to a computer

Scanning using a scanner driver

uuSoftware User’s Guide: Scanning a document using the TWAIN driver

(Windows

uuSoftware User’s Guide: Scanning a

document using the WIA driver (Windows

uuSoftware User’s Guide: Scanning a document using the TWAIN driver

(Macintosh)

uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X

10.6.x)

a Start a scanning application and click

b Adjust the settings such as Resolution,

)

the Scan button.

Brightness and Scan Type in the Scanner Setup dialog box.

)

Scanning using the

ControlCenter

uuSoftware User’s Guide: ControlCenter4

(Windows

uuSoftware User’s Guide: ControlCenter2 (Macintosh)

)

c Click Start or Scan to begin scanning.

Note

How to print on a Disc

(CD/DVD/BD)

Overview 12

Your Brother machine can print on to printable media, including CD-R/RW, DVD-R/RW and Blu-ray Disc™.

There are three ways to print on to printable media:

 Printing by copying

You can copy the image of an existing disc label or a square document, such as a photo, and print the image on to a printable disc.

 Printing from media

You can select an image stored in a memory card or USB Flash memory drive and print the image on to a printable disc.

How to load a Disc (CD/DVD/BD)

The Disc Tray accommodates 12 cm discs only.

If you want to do a test print on paper, DO NOT load a CD/DVD/BD.

a Open the scanner cover and remove the

Disc Tray.

 Printing from a computer

(Windows

You can create a label image using NewSoft CD Labeler and print the image on to a printable disc.

/Macintosh)

b Push down and then pull the Disc Guide.

The guide will open.

How to print on a Disc (CD/DVD/BD)

Note

c Make sure that there is over 10 cm of

free space behind the machine.

1 10 cm

d Firmly place a printable disc on to the

Disc Tray.

e Insert the Disc Tray into the Disc Guide

and line up the triangular marks.

f After the disc has finished printing, close

the Disc Guide and store the Disc Tray back in the scanner cover.

• Make sure the disc is placed with the printable surface face up onto the Disc Tray.

• Make sure there is no dirt on the Disc Tray.

For How to print on a Disc (CD/DVD/BD) from your computer.

uuSoftware User’s Guide: Printing on a Disc

Chapter 12

IMPORTANT

• If the printing area shifts and the Disc Tray or the transparent area near the centre of the disc gets printed on, immediately wipe off the ink from those areas.

• Always close the Disc Guide and store the Disc Tray in the scanner cover after printing. If you do not, the Disc Tray may become warped or bent and may cause the machine to malfunction when used.

CAUTION

IMPORTANT

Routine maintenance A

Replacing the ink cartridges

Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD.

The LCD will tell you which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.

Even though the machine tells you to replace an ink cartridge, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.

If ink gets in your eyes, wash it out with water at once and call a doctor if you are concerned.

Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink cartridges. Brother cannot guarantee this optimum performance and reliability if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources. If damage is caused to the print head or other parts of this machine as a result of using incompatible products with this machine, any repairs required as a result may not be covered by the warranty.

a Open the ink cartridge cover.

If one or more of the ink cartridges have reached the end of their life, the LCD shows B&W Print Only or Cannot Print.

b Press the lock release lever as shown to

release the cartridge indicated on the LCD. Remove the cartridge from the machine.

d Turn the green release lever on the

orange protective packing (1) clockwise until it clicks to release the vacuum seal. Then remove the orange protective packing as shown.

c Open the new ink cartridge bag for the

colour shown on the LCD, and then take out the ink cartridge.

e Each colour has its own correct position.

Insert the ink cartridge in the direction of the arrow on the label.

f Gently push the back of the ink cartridge

Note

IMPORTANT

marked “PUSH” until it clicks, and then close the ink cartridge cover.

g The machine will automatically reset the

ink dot counter.

• If you replaced an ink cartridge, for example Black, the LCD may ask you to verify that it was a brand new one (for

example, Did You Change Black). For each new cartridge you installed, press Yes to automatically reset the ink dot counter for that colour. If the ink cartridge you installed is not a brand new one, be sure to press No.

Routine maintenance

• DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.

• DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin.

• If ink gets on your skin or clothing immediately wash it off with soap or detergent.

• If you mix the colours by installing an ink cartridge in the wrong position, clean the print head several times after correcting the cartridge installation.

• Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package.

• DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge.

• If the LCD shows No Ink Cartridge or Cannot Detect after you install the ink cartridges, check that the ink cartridges are brand new Original Brother and that they are installed correctly.

Cleaning and checking

Note

the machine

Cleaning the scanner glass A

a Unplug the machine from the electrical

socket.

b Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

In addition to cleaning the glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt.

When there is a spot of dirt or correction fluid on the glass strip the printed sample shows a vertical line.

After the glass strip is cleaned the vertical line is gone.

c In the ADF unit, clean the white bar (1)

and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner.

Routine maintenance

IMPORTANT

Note

Cleaning the print head A

To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem.

Clean the print head if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only, three colours at a time (Yellow/Cyan/Magenta), or all four colours at once.

Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

a Press .

b Press Cleaning.

Checking the print quality A

If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press .

b Press Test Print. c Press Print Quality. d Press Colour Start.

The machine begins printing the Print Quality Check Sheet.

e Check the quality of the four colour

blocks on the sheet.

f The LCD asks you if the print quality is

OK. Do one of the following:

 If all lines are clear and visible, press

Yes to finish the Print Quality check and go to step j.

c Press Black, Color or All.

The machine cleans the print head. When cleaning is finished, the machine will go back to the Ready mode automatically.

If you clean the print head at least five times and the print has not improved, try installing a new Brother Original Innobella™ ink cartridge for each problem colour. Try cleaning the print head again up to five more times. If the print has not improved call your Brother dealer.

 If you can see missing short lines as

shown below, press No.

OK Poor

g The LCD asks you if the print quality is

OK for black and then the three colours. Press Yes or No.

h The LCD asks you if you want to start

cleaning. Press Colour Start. The machine starts cleaning the print head.

i After the cleaning procedure is finished,

IMPORTANT

Note

press Colour Start. The machine starts printing the Print Quality Check Sheet again and repeat the procedure from step e.

j Press Stop/Exit.

If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged colour. After replacing the ink cartridge, check the print quality. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call your Brother dealer.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

Checking the print alignment A

You may need to adjust the print alignment after transporting the machine, if your printed text becomes blurred or images become faded.

a Press .

b Press Test Print. c Press Alignment. d Press Mono Start or Colour Start.

The machine starts printing the Alignment Check Sheet.

When a print head nozzle is clogged the printed sample looks like this.

After the print head nozzle is cleaned, the horizontal lines are gone.

e For the “A” pattern, press the number of

the test print that has the least visible vertical stripes (1-9).

f For the “B” pattern, press the number of

the test print that has the least visible vertical stripes (1-9).

g For the “C” pattern, press the number of

the test print that has the least visible vertical stripes (1-9).

h For the “D” pattern, press the number of

the test print that has the least visible vertical stripes (1-9).

i Press Stop/Exit.

Troubleshooting B

Error and Maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Error Message Cause Action

B&W Print Only

Replace Ink

One or more of the colour ink cartridges have reached the end of their life.

You can use the machine in monochrome mode for approximately four weeks depending on the number of pages you print.

While this message appears on the LCD, each operation works in the following way:

 Printing

If you choose Greyscale in the Advanced tab of the printer driver

you can use the machine as a monochrome printer.

 Copying

If the paper type is set to Plain Paper you can make copies in monochrome.

Replace the ink cartridges. (See Replacing the ink cartridges uu page 61.)

If you unplug the machine or take out the ink cartridge, you cannot use the machine until you change to a new ink cartridge.

Duplex copy is not available when this message appears.

 Faxing

If the paper type is set to

Plain Paper or Inkjet Paper, the machine will

receive and print the faxes in monochrome.

If a sending machine has a colour fax, the machine’s “handshake” will ask that the fax be sent as monochrome.

If the paper type is set to

Other Glossy, Brother BP71 or Brother BP61 the machine will stop

all print operations.

Error Message Cause Action

BT Call Sign On

(U.K. only)

Cannot Detect You installed a new ink cartridge too

Cannot Print

Replace Ink

BT Call Sign is set to ON. You cannot change the Receive Mode from Manual to another mode.

quickly and the machine did not detect it.

If you are using non Brother Original ink the machine may not detect the ink cartridge.

An ink cartridge is not installed correctly.

One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, monochrome faxes will be stored in the memory. If a sending machine has a colour fax, the machine's “handshake” will ask that the fax be sent as monochrome.

Set BT Call Sign to OFF. (uuAdvanced User’s Guide: BT Call Sign (U.K. only))

Take out the new ink cartridge and re-install it slowly until it clicks.

Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact your Brother dealer.

Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges uu page 61.)

Replace the ink cartridges. (See Replacing the ink cartridges uu page 61.)

Check for a Printable Disc

Comm.Error Poor telephone line quality caused a

Connection Fail You tried to poll a fax machine that is

Cover is Open. The scanner cover is not completely

Data Remaining Print data is left in the machine's

Disc Jam [Front] The disc jammed while printing. The

The disc cannot be printed on. Remove the disc and place a printable

There is no disc in the Disc Tray. Make sure a disc is correctly placed in

communication error.

not in Polled Waiting mode.

closed.

The ink cartridge cover is not completely closed.

memory.

Disc Tray was automatically ejected from the front of the machine.

disc on the Disc Tray. Insert the Disc Tray into the Disc Guide and line up the triangular marks. Press Start.

the Disc Tray.

If the problem continues, call the telephone company and ask them to check your telephone line.

Check the other fax machine's polling setup.

Lift the scanner cover and then close it again.

Firmly close the ink cartridge cover until it clicks.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Remove the Disc Tray from the Disc Guide. (See Disc Tray is jammed at the front of the machine uu page 83.)

Troubleshooting

Error Message Cause Action

Disc Jam [Rear] The disc jammed while printing. Make sure there is enough space

behind the machine. Lift the scanner cover. Gently push the Disc Tray toward the back of the machine and remove the Disc Tray. (See Disc Tray is jammed at the back of the machine uu page 84.)

Disc Tray did not Feed

Disc Tray hit at back of machine

Disconnected The other person or other person's fax

Document Jam The document was not inserted or fed

The Disc Tray is not inserted into the Disc Guide.

There is not enough space behind the machine for the Disc Tray to feed. The Disc Tray was automatically ejected from the front of the machine.

The Disc Tray has remained inside the machine, at the back.

machine stopped the call.

correctly, or the document scanned from the ADF was too long.

After placing a disc on the Disc Tray, insert the Disc Tray into the Disc Guide and line up the triangular marks. Press Start.

Remove the Disc Tray from the Disc Guide. (See Disc Tray is jammed at the front of the machine uu page 83.)

Make sure there is enough space behind the machine. Lift the scanner cover. Gently push the Disc Tray toward the back of the machine and remove the Disc Tray. (See Disc Tray is jammed at the back of the machine uu page 84.)

Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). (See Telephone line interference / VoIP uu page 94.)

(See Using the ADF uu page 23.)

(See Document jam uu page 76.)

Failed to detect the original

High Temperature The print head is too warm. Allow the machine to cool down.

The machine failed to detect the original (disc or photo) when scanning.

Do one of the following:

 Remove any dirt from the scanner

glass.

 Before scanning, choose what

type the document is (disc or paper).

 While scanning, close the scanner

cover.

 Place only one sheet on the

scanner glass.

 Make sure the document is placed

correctly on the scanner glass.

Note

Error Message Cause Action

Hub is Unusable. A Hub or USB Flash memory drive

with Hub has been connected to the USB direct interface.

Image Too Long. The proportions of your photo are

irregular so effects could not be added.

Image Too Small. The size of your photo is too small to

trim or enhance.

Ink Absorber Full The ink absorber box or flushing box is

full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires the faster these boxes will fill up.

A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface.

Choose a regularly proportioned image.

Choose a larger image.

The ink absorber box or flushing box will need to be replaced. Contact Brother Customer Service or your local Brother Authorised Service Centre to have your machine serviced.

Other reasons for cleaning are:

1 After a paper jam has been

cleared, the machine automatically cleans itself before the next received fax is printed.

2 The machine automatically cleans

itself after sitting idle for more than 30 days (infrequent use).

3 The machine automatically cleans

itself after the ink cartridges have been replaced 12 times.

Ink Absorber NearFull

Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.

The ink absorber box or flushing box is near full.

Call Brother Customer Service / your Brother dealer.

Error Message Cause Action

Troubleshooting

Ink low One or more of the ink cartridges are

near the end of their life. If a sending machine has a colour fax to send, your machine’s “handshake” will ask that the fax be sent as monochrome. If the sending machine has the ability to convert it, the colour fax will be printed at your machine as a monochrome fax.

Low Temperature The print head is too cold. Allow the machine to warm up.

Media Error The memory card is either corrupted,

incorrectly formatted, or there is a problem with the memory card.

Media is Full. The memory card or USB Flash

memory drive you are using has no available space or already contains 999 files.

No Caller ID There is no incoming call history. You

did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

Order a new ink cartridge. You can continue printing until the LCD shows

Cannot Print. (See Replacing the ink cartridges uu page 61.)

Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working.

Your machine can only save to your memory card or USB Flash memory drive if it contains less than 999 files. Delete unused files to free some space and try again.

If you want to use the Caller ID feature call your telephone company. (See Caller ID (U.K. and Ireland only) uu page 36.)

No File The memory card or USB Flash

memory drive in the media drive does not contain a .JPG file.

No Ink Cartridge An ink cartridge is not installed

correctly.

Put the correct memory card or USB Flash memory drive into the slot again.

Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges uu page 61.)

Error Message Cause Action

No Paper Fed The Photo Paper Tray is in the Photo

printing position.

The machine is out of paper or paper is not correctly loaded in the paper tray.

The paper is jammed in the machine. Remove the jammed paper by

Verify that the Photo Paper Tray is in the Normal printing position. (See step d and the Important note in Loading photo paper uu page 14.)

Do one of the following:

 Refill the paper in the paper tray,

and then press Mono Start or Colour Start.

 Remove the paper and load it

again, and then press Mono Start or Colour Start. (See Loading paper and other print media uu page 10.)

following the steps in Printer jam or paper jam uu page 77.

If this error occurs often during duplex copying or duplex printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (uuAdvanced User’s Guide: Cleaning the paper feed rollers)

Paper dust has accumulated on the surface of the paper pick-up rollers.

The Jam Clear Cover is not closed correctly.

No Response/Busy The number you dialled has not

answered or is busy.

Not Registered You tried to access a Speed Dial

number that is not programmed.

Out of Fax Memory The fax memory is full. Do one of the following:

Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper pick-up rollers)

Check the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam uu page 77.)

Verify the number and try again.

Set up the Speed Dial number. (See Storing Speed Dial numbers uu page 45.)

 Clear the data in the memory. To

gain extra memory, you can turn off Memory Receive. (uuAdvanced User’s Guide:

Turning off Memory Receive operations)

 Print the faxes that are in the

memory. (uuAdvanced User’s Guide: Printing a fax from the memory)

Troubleshooting

Error Message Cause Action

Out of Memory The machine's memory is full. If a copy operation is in process

Press Stop/Exit and wait until the other operations that are in progress finish, and then try again.

The memory card or USB Flash memory drive you are using does not have enough free space to scan the documents.

Paper Jam [Front] Paper is jammed in the machine. Remove the jammed paper by

Paper Jam [Front,Rear]

Paper Jam [Rear] Paper is jammed in the machine. Remove the jammed paper by

Paper is jammed in the machine. Remove the jammed paper by

Press Stop/Exit.

Delete unused files from your memory card or USB Flash memory drive to make some free space and then try again.

following the steps in Paper is jammed at the front of the machine uu page 77.

Make sure the paper length guide is set to the correct paper size.

following the steps in Paper is jammed at the front and back of the machine uu page 79.

Make sure the paper length guide is set to the correct paper size.

following the steps in Paper is jammed at the back of the machine uu page 78.

Touchscreen initialization failed

Paper dust has accumulated on the surface of the paper pick-up rollers.

The Touchscreen was pressed before the power on initialization was completed.

Debris may be stuck between the lower part of the touchscreen and its frame.

Make sure the paper length guide is set to the correct paper size.

Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper pick-up rollers)

Make sure that nothing is touching or resting on the Touchscreen.

Insert a piece of stiff paper between the lower part of the touchscreen and its frame and slide it back and forth to push out the debris.

Error Message Cause Action

Unable to Clean XX

Unable to Init. XX

Unable to Print XX

Unable to Scan XX

Unusable Device

Disconnect device from front connector & turn machine off & then on

Unusable Device

Please Disconnect USB Device.

Wrong Ink Color A colour ink cartridge has been

The machine has a mechanical problem.

—OR—

A foreign object such as a paper clip or ripped paper is in the machine.

A broken device has been connected to the USB direct interface.

A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface.

For more information, visit us at http://solutions.brother.com/

installed in the Black ink cartridge position.

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes and reconnect it.

(The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See

Transferring your faxes or Fax Journal report uu page 75.)

Unplug the device from the USB direct

interface, then press to turn the

machine off and then on again.

Unplug the device from the USB direct interface. Turn the machine off and then on again.

Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions.

Wrong Paper Size The Paper Size setting does not

match the size of paper in the tray. Or, you did not set the paper guides in the tray to the indicators for the paper size you are using.

1 Check that the paper size you

choose matches the size of paper in the tray.

2 Make sure you loaded the paper in

a Portrait position, by setting the paper guides at the indicators for your paper size.

3 After you have checked the paper

size and the paper position, press

Mono Start or Colour Start.

Troubleshooting

Error animations display B

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go back a step.

Transferring your faxes or Fax Journal report B

If the LCD shows:

 Unable to Clean XX

 Unable to Init. XX

 Unable to Print XX

 Unable to Scan XX

We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine

uu page 75 or Transferring faxes to your PC uu page 75.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring the Fax Journal report to another fax machine uu page 76.)

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (uuQuick Setup Guide: Enter personal information (Station ID))

a Press Stop/Exit to interrupt the error

temporarily.

b Press Menu.

g Do one of the following:

 If the LCD shows No Data, there

are no faxes left in the machine's memory.

Press Stop/Exit.

 Enter the fax number to which faxes

will be forwarded.

h Press Mono Start.

Transferring faxes to your PC B

You can transfer the faxes from your machine's memory to your PC.

a Press Stop/Exit to interrupt the error

temporarily.

b Make sure you have installed

MFL-Pro Suite on your PC, and then turn on PC-FAX Receiving on the PC. (uuSoftware User’s Guide: PC-FAX receiving)

c Make sure you have selected PC-Fax

Receive on the machine. (uuAdvanced User’s Guide: PC-Fax

Receive (Windows

If faxes are in the machine’s memory when you set up PC-Fax Receive, the

LCD will ask if you want to transfer the faxes to your PC.

only))

d Do one of the following:

 To transfer all faxes to your PC,

press Yes. You will be asked if you want to also turn on the backup print option.

 To exit and leave the faxes in the

memory, press No.

c Press a or b to display Service. d Press Service. e Press Data Transfer. f Press Fax Transfer.

e Press Stop/Exit.

Transferring the Fax Journal report to

IMPORTANT

another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (uuQuick Setup Guide: Enter personal information (Station ID))

Document jam B

Documents can jam in the ADF unit if they are not inserted or fed correctly, or if they are too long. Follow the steps below to clear a document jam.

a Press Stop/Exit to interrupt the error

temporarily.

b Press Menu. c Press a or b to display Service. d Press Service. e Press Data Transfer. f Press Report Trans. g Enter the fax number to which the Fax

Journal report will be forwarded.

h Press Mono Start.

Document is jammed in the top of the ADF unit

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Remove the jammed document by

pulling it upward.

d Close the ADF cover. e Press Stop/Exit.

To avoid document jams close the ADF cover correctly by pushing it gently in the middle.

Troubleshooting

IMPORTANT

Document is jammed inside the ADF unit

a Take out any paper from the ADF that is

not jammed.

b Lift the document cover. c Pull the jammed document out to the

left.

Printer jam or paper jam B

Take out the jammed paper depending on where it is jammed in the machine.

Paper is jammed at the front of the machine

If the LCD shows Paper Jam [Front], follow these steps:

a Unplug the machine from the electrical

socket.

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report uu page 75.)

d Close the document cover. e Press Stop/Exit.

b If the paper support flap is open, close it,

and then close the paper support. Pull the paper tray completely out of the machine.

c Pull out the jammed paper (1).

IMPORTANT

Paper is jammed at the back of the machine

If the LCD shows Paper Jam [Rear], follow these steps:

a Unplug the machine from the electrical

socket.

d Lift the Jam Clear flap, and remove the

jammed paper.

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report uu page 75.)

b Open the Jam Clear Cover (1) at the

back of the machine.

e Push the paper tray firmly back into the

machine.

f While holding the paper tray in place,

pull out the paper support until it clicks, and then unfold the paper support flap. Make sure you pull out the paper support until it clicks.

g Re-connect the power cord.

Troubleshooting

IMPORTANT

c Pull the jammed paper out of the

machine.

d Close the Jam Clear Cover.

Make sure the cover is closed correctly.

Paper is jammed at the front and back of the machine

If the LCD shows Paper Jam [Front,Rear], follow these steps:

a Unplug the machine from the electrical

socket.

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report uu page 75.)

b If the paper support flap is open, close it,

and then close the paper support. Pull the paper tray completely out of the machine.

e Re-connect the power cord.

c Pull out the jammed paper (1).

d Lift the Jam Clear flap, and remove the

jammed paper.

e Open the Jam Clear Cover (1) at the

back of the machine.

g Close the Jam Clear Cover.

Make sure the cover is closed correctly.

h Using both hands, use the plastic tabs

on both sides of the machine to lift the scanner cover (1) to the open position.

f Pull the jammed paper out of the

machine.

Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (2) and (3).

IMPORTANT

• If the paper is jammed under the print

IMPORTANT

head, unplug the machine from the power source, and then move the print head to take out the paper.

• If the print head is in the right corner as shown in the illustration, you cannot move it. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the middle. Then unplug the machine from the power source and take out the paper.

Troubleshooting

k While holding the paper tray in place,

pull out the paper support until it clicks, and then unfold the paper support flap. Make sure you pull out the paper support until it clicks.

l Re-connect the power cord.

Additional paper jam clear operationsB

a Unplug the machine from the electrical

socket.

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report uu page 75.)

• If ink gets onto your skin, immediately wash with soap and plenty of water.

i Using both hands, grasp the plastic tabs

on both sides of the machine and gently close the scanner cover.

b If the paper support flap is open, close it,

and then close the paper support. Pull the paper tray completely out of the machine.

j Push the paper tray firmly back into the

machine.

c Open the Disc Guide.

IMPORTANT

• If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

d Using both hands, use the plastic tabs

on both sides of the machine to lift the scanner cover (1) to the open position.

• If ink gets onto your skin, immediately wash with soap and plenty of water.

Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (2) and (3).

e Make sure that all the jammed paper

has been removed from the Disc Guide.

Troubleshooting

f Close the Disc Guide.

g Using both hands, grasp the plastic tabs

on both sides of the machine and gently close the scanner cover.

Disc Jam B

Take out the Disc Tray depending on where the disc is jammed in the machine.

Disc Tray is jammed at the front of the machine

If the LCD shows Disc Jam [Front], follow these steps:

a Unplug the machine from the electrical

socket.

b Remove the Disc Tray from the Disc

Guide.

h Push the paper tray firmly back into the

machine.

i While holding the paper tray in place,

pull out the paper support until it clicks, and then unfold the paper support flap. Make sure you pull out the paper support until it clicks.

j Re-connect the power cord.

c Close the Disc Guide.

d Re-connect the power cord.

Disc Tray is jammed at the back of the machine

If the LCD shows Disc Jam [Rear], follow these steps:

a Unplug the machine from the electrical

socket.

b Make sure there is enough space

behind the machine for removing the Disc Tray.

d Gently push the Disc Tray toward the

back of the machine.

e Remove the Disc Tray from the rear of

the machine.

c Using both hands, grasp the plastic tabs

on both sides of the machine and lift the scanner cover to the open position.

f Using both hands, grasp the plastic tabs

on both sides of the machine and gently close the scanner cover.

g Close the Disc Guide.

Troubleshooting

h Re-connect the power cord.

Troubleshooting B

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/

If you are having difficulty with your machine B

Printing

Difficulty Suggestions

No printout. Check the interface cable or wireless connection on both the machine and your

computer. (uuQuick Setup Guide)

Check that the machine is plugged in and that the power key ( ) is on.

One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges uu page 61.)

Check to see if the LCD is showing an error message. (See Error and Maintenance messages uu page 67.)

If the LCD shows Cannot Print and Replace Ink, see Replacing the ink cartridges uu page 61.

Check that the correct printer driver has been installed and chosen.

(Windows Make sure that the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother MFC-XXXXX (where XXXXX is your model name), and make sure that Use Printer Offline is unchecked.

Poor print quality. Check the print quality. (See Checking the print quality uu page 65.)

Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. See Paper Type uu page 18.

uuSoftware User’s Guide: Printing (Windows uuSoftware User’s Guide: Printing and Faxing (Macintosh)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

users only)

)

 The expiration date written on the cartridge package has passed. (Brother

Original cartridges stay usable for up to two years if kept in their original packaging.)

 The ink cartridge has been in your machine for over six months.

 The ink cartridge may not have been stored correctly before use.

Make sure you are using Brother Original Innobella™ ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.

Try using the recommended types of paper. (See Acceptable paper and other print media uu page 19.)

The recommended environment for your machine is between 20 C to 33 C.

Troubleshooting

Printing (continued)

Difficulty Suggestions

White horizontal lines appear in text or graphics.

The machine prints blank pages. Clean the print head. (See Cleaning the print head uu page 65.)

Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment uu page 66.)

Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side

Smudge or stain at the top centre of the printed page.

Printing appears dirty or ink seems to run.

Stains appear on the reverse side or at the bottom of the page.

The machine prints dense lines on the page.

The printouts are wrinkled.

Clean the print head. (See Cleaning the print head uu page 65.)

Make sure you are using Brother Original Innobella™ ink.

Try using the recommended types of paper. (See Acceptable paper and other print media uu page 19.)

Make sure you are using Brother Original Innobella™ ink.

guides are adjusted correctly. (See Loading paper and other print media uu page 10.)

Make sure the Jam Clear Cover is closed correctly.

Make sure the paper is not too thick or curled. (See Acceptable paper and other print media uu page 19.)

Make sure you are using the recommended types of paper. (See Acceptable paper and other print media uu page 19.) Don't handle the paper until the ink is dry.

Make sure you are using Brother Original Innobella™ ink.

If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type of the printer driver.

Make sure the printer platen is not dirty with ink. (uuAdvanced User’s Guide: Cleaning the machine’s printer platen)

Make sure you are using Brother Original Innobella™ ink.

Make sure you are using the paper support flap. (See Loading paper and other print media uu page 10.)

Make sure the paper feed roller is not dirty with ink. (uuAdvanced User’s Guide: Cleaning the paper feed rollers)

Check Reverse Order in the Basic tab of the printer driver.

(Windows In the printer driver Advanced tab, click Colour Settings, and uncheck Bi-Directional Printing.

users)

(Macintosh users) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options, and uncheck Bi-Directional Printing.

Make sure you are using Brother Original Innobella™ ink.

Cannot perform “Page Layout” printing.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

Check that the paper size setting in the application and in the printer driver are the same.

processing, sending and printing time. Try the other quality settings in the printer

driver Advanced tab (Windows Colour Settings, and make sure you uncheck Colour Enhancement.

Turn the borderless feature off. Borderless printing is slower than normal printing.

uuSoftware User’s Guide: Printing (Windows uuSoftware User’s Guide: Printing and Faxing (Macintosh)

) or Print Settings (Macintosh). Also, click

)

Printing (continued)

Difficulty Suggestions

Colour Enhancement is not working correctly.

Photo paper does not feed correctly.

Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

There is a paper jam. Make sure the paper length guide is set to the correct paper size. (See Printer jam

The paper jams when you use duplex copy or duplex print.

Printed pages are not stacked neatly.

Machine does not print from

Adobe

Ink is smudged or running when using glossy photo paper.

When printing a disc, the Disc Tray becomes dirty with ink.

Illustrator®.

If the image data is not full colour in your application (such as 256 colour), Colour Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature.

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper

pick-up rollers)

other print media uu page 10.)

or paper jam uu page 77.)

Use one of the jam prevention settings, Duplex1 or Duplex2.

For copying uuAdvanced User’s Guide: Duplex (2-sided) copying

For printing

uuSoftware User’s Guide: Duplex / Booklet (Windows uuSoftware User’s Guide: Duplex Printing (Macintosh)

If paper jams often when using duplex copy or duplex print, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (uuAdvanced User’s Guide: Cleaning the paper feed rollers)

Make sure you are using the paper support flap. (See Loading paper and other print media uu page 10.)

Try to reduce the print resolution.

uuSoftware User’s Guide: Printing (Windows®) uuSoftware User’s Guide: Printing and Faxing (Macintosh)

Make sure to check the front and back of the paper. Place the glossy surface (printing surface) face down. (See Paper Type uu page 18.)

If you use glossy photo paper, make sure that the paper type setting is correct.

Use the application for label printing when you print the disc.

Adjust the print position. uuSoftware User’s Guide: Adjust the print position

)

Troubleshooting

Printing Received Faxes

Difficulty Suggestions

Condensed print and white streaks across the page or the top and bottom of sentences are cut off.

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the

Received colour fax prints only in black and white.

Left and Right margins are cut off or a single page is printed on two pages.

You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

problem is with the sending machine. Try receiving from another fax machine.

Replace the colour ink cartridges that have reached the end of their life, and then ask the other person to send the colour fax again. (See Replacing the ink cartridges uu page 61.)

Turn on Auto Reduction. (uuAdvanced User’s Guide: Printing a reduced incoming fax)

Telephone Line or Connections

Difficulty Suggestions

Dialling does not work. (No dial tone)

The machine does not answer when called.

Make sure the machine is plugged in and turned on.

Check the line cord connections.

Change the Tone/Pulse setting. (uuQuick Setup Guide)

Lift the external telephone’s handset and listen for a dial tone. If there is no dial tone, ask your telephone company to check the line and/or socket.

Make sure the machine is in the correct Receive Mode for your setup. (See Choose the Receive Mode uu page 30.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line.

Receiving Faxes

Difficulty Suggestions

Cannot receive a fax. If you connect your machine to PBX or ISDN, set the menu setting of Telephone

Line Type to your telephone type. (See Setting the Telephone Line Type uu page 37.)

Sending Faxes

Difficulty Suggestions

Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall socket and the LINE socket of the machine.

Make sure that the FAX key is illuminated.

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (uuAdvanced User’s Guide: Reports)

Sending Faxes (continued)

Difficulty Suggestions

Transmission Verification Report says ”RESULT:ERROR”.

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get “RESULT:ERROR” on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Memory Receive (uuAdvanced User’s Guide: Turning off Memory Receive operations), print fax messages from the machine’s memory (uuAdvanced User’s Guide: Printing a fax from the memory) or cancel a Delayed Fax or Polling Job. (See Cancelling a fax in progress uu page 28.) (uu Advanced User’s Guide: Checking and cancelling waiting jobs) If the problem continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference / VoIP uu page 94.)

If you connect your machine to PBX or ISDN, set the menu setting of Telephone Line Type to your telephone type. (See Setting the Telephone Line Type uu page 37.)

machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass uu page 64.)

on the glass strip. Clean the glass strip. (See Cleaning the scanner glass uu page 64.)

Handling Incoming Calls

Difficulty Suggestions

The machine “hears” a voice as a CNG Tone.

Sending a fax call to the machine. If you answered on an extension or external telephone, press your Remote

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, an alarm system or other custom

If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect uu page 33.)

Activation Code (the factory default is l 51). If you answered on an external telephone, press Start to receive the fax. When your machine answers, hang up.

feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.

For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate telephone line with no custom features is recommended.

Copying Difficulties

Difficulty Suggestions

Cannot make a copy.

Make sure that the COPY key is illuminated.

Troubleshooting

Poor copy results when using the ADF.

Vertical black lines or streaks appear in copies.

Fit to Page does not work correctly. Make sure your source document is not skewed.

Try using the scanner glass. (See Using the scanner glass uu page 24.)

Vertical black lines or streaks on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass uu page 64.)

Reposition the document and try again.

Scanning Difficulties

Difficulty Suggestions

TWAIN or WIA errors appear when

starting to scan. (Windows

TWAIN or ICA errors appear when starting to scan. (Macintosh)

Poor scanning results when using the ADF.

OCR does not work. Try increasing the scanner resolution.

)

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in PaperPort™12SE with OCR, click Scan Settings, Select to choose the Brother TWAIN/WIA driver.

Make sure the Brother TWAIN driver is chosen as the primary source. In PageManager, click File, Select Source and choose the Brother TWAIN driver. Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.

uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X

10.6.x)

Try using the scanner glass. (See Using the scanner glass uu page 24.)

(Macintosh users)

Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) uu page 3 for further instructions.

Software Difficulties

Difficulty Suggestions

Cannot install software or print.

“Device Busy” Make sure the machine is not showing an error message on the LCD.

Cannot print images from FaceFilter Studio.

(Windows Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

To use FaceFilter Studio, you must install the FaceFilter Studio application from the CD-ROM supplied with your machine. (uuQuick Setup Guide)

Also, before you start FaceFilter Studio for the first time, you must make sure your Brother machine is turned on and connected to your computer. This will allow you to access all the functions of FaceFilter Studio.

users only)

PhotoCapture Center™ Difficulties

Difficulty Suggestions

Removable Disk does not work correctly.

Cannot access Removable Disk from Desktop icon.

Part of my photo is missing when printed.

1 Take out the memory card or USB Flash memory drive and put it back in

again.

2 If you have tried “Eject” from within Windows

USB Flash memory drive before you continue.

3 If an error message appears when you try to eject the memory card or USB

Flash memory drive, it means the card is being accessed. Wait a while and then try again.

4 If all of the above do not work, turn off your PC and machine, and then turn

them on again.

Make sure that you have correctly inserted the memory card or USB Flash memory drive.

Make sure that Borderless printing and Cropping are turned off. (uuAdvanced User’s Guide: Borderless printing and Cropping)

, take out the memory card or

Network Difficulties

Difficulty Suggestions

Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.

Print a Network Configuration Report (uuAdvanced User’s Guide: Reports) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the machine shows LAN Active for 2 seconds.

The network scanning feature does not work.

If you are using a wireless connection or are having Network problems uuNetwork User’s Guide: Troubleshooting

(Windows

It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below:

In Name: Enter any description, for example Brother NetScan.

In Port number: Enter 54925.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

(Macintosh users)

Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in ControlCenter2.

users)

Brother MFC-J825DW User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

User's Guides and where do I find it?

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary

Viewing Documentation

How to find Scanning instructions 1

Viewing Documentation (Macintosh)

How to find Network setup instructions

Accessing Brother Support (Macintosh)

Control panel overview 1

LCD screen indications 1

Status LED 1

Basic Operations 1

Volume Settings 1

Ring Volume 1

Setting the Ring Volume from the menu

Beeper Volume 1

Speaker Volume 1

LCD display 1

Setting the backlight brightness 1

Loading paper 2

Loading paper and other print media

Loading envelopes and postcards 2

About envelopes 2

Loading envelopes and postcards 2

Loading photo paper 2

Printable area 2

Paper settings 2

Paper Type 2

Paper Size 2

Acceptable paper and other print media

Recommended print media 2

Handling and using print media 2

Paper capacity of the output paper tray cover

Choosing the right print media 2

Paper type and size for each operation 2

Paper weight, thickness and capacity 2

Loading documents 3

How to load documents

Using the ADF 3

Document Sizes and Weights 3

How to load documents 3

How to load documents 3

Using the scanner glass 3

Document Sizes Supported 3

Unscannable area 3

Sending a fax 4

How to send a fax 4

Stop faxing 4

Setting scanner glass size for faxing 4

How to preview an outgoing fax 4

Colour fax transmission 4

Cancelling a fax in progress 4

Transmission Verification Report 4

Receiving a fax 5

Receive Modes 5

Choose the Receive Mode 5

Using Receive Modes 5

Fax Only 5

Fax/Tel 5

External TAD 5

Manual 5

Receive Mode settings 5

Ring Delay 5

F/T Ring Time (Fax/Tel mode only) 5

Fax Detect 5

Fax Preview (Monochrome only)

How to preview a received fax5

Setting Fax Preview 5

Using Fax Preview 5

How to print a fax 5

How to print all faxes in the list 5

How to delete all faxes in the list 5

Turning off Fax Preview 5