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Reference Guide
Brief explanations for routine operations
MFC-J6930DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
This Reference Guide contains basic instructions
and information for your Brother machine.
For more advanced instructions and information,
see the Online User's Guide at
solutions.brother.com/manuals
Page 2
User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Reference Guide Learn the basic PC-Print, Direct Print, Scan,
Copy and Fax operations and basic machine
maintenance. See troubleshooting tips.
Online User's Guide This guide includes the additional contents of
the Reference Guide.
In addition to information about the PC-Print,
Direct Print, Scan, Copy, Fax, Internet
services, Mobile Functions and Brother
ControlCenter operations, useful information
is included about using the machine on a
network.
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device, and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
®
network.
Printed / In the box
Printed / In the box
Printed / In the box
Brother Solutions
Center
1
1
Visit solutions.brother.com/manuals.
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General Information
1
Control Panel Overview
1.
2. Touchscreen Liquid Crystal Display (LCD)
NFC (Near Field Communication) symbol
You can use card authentication by touching the IC card to the NFC symbol on the control
panel.
If your Android™ device supports the NFC feature, you can print from your device or scan
documents to your device in the same way.
Access menus and options by pressing them on the Touchscreen.
Adjust the angle of the control panel by lifting it.
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3. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
4. Dial Pad
Press the numbers to dial telephone or fax numbers and to enter the number of copies.
5. LED Power Indicator
The LED lights up depending on the machine’s power status.
When the machine is in Sleep Mode, the LED blinks.
6. Power On/Off
Press to turn the machine on.
Press and hold down to turn the machine off. The Touchscreen will display [Shutting
Down] and will stay on for a few seconds before turning itself off. If you have connected an
external telephone or TAD, it is always available.
If you turn the machine off using
print quality. To prolong print head life, provide better ink efficiency, and maintain print quality,
keep your machine connected to a power source at all times.
, it will still clean the print head periodically to maintain
1
General Information
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Touchscreen LCD
2
7
1
5
3 4
6
2
7
1
5
3 4
6
2
7
1
5
3 4
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Overview
There are three Home screens that you can
access by swiping left or right or pressing d or
c.
From the Home screens, you can access
Shortcuts, Wi‑Fi setup, Settings and Ink levels
screens.
Home Screen 1
This screen shows the machine’s status when
the machine is idle. This Home screen is also
called the Ready Mode screen. When
displayed, it indicates that your machine is
ready for the next command.
You can change the Ready Mode screen.
For more information, see the Online
User's Guide: Set the Ready Screen.
Home Screen 1 provides access to [Fax],
[Copy] and [Scan] operations.
Home Screen 3
Home Screen 3 provides access to additional
features, such as [A3 Copy Shortcuts]
and [Download Software] operations.
1. Date & Time
Displays the date and time set on the
machine.
2. Quiet Mode
This icon appears when the [Quiet
Mode] setting is set to [On].
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
3.
[Shortcuts]
Create Shortcuts for frequently-used
operations, such as sending a fax,
copying, scanning, Web Connect and
Apps services.
Home Screen 2
Home Screen 2 provides access to additional
features, such as [Web], [Apps] and [USB]
operations.
• Three Shortcuts tabs are available with
six Shortcuts on each tab.
• Press , displayed at the
bottom of the screen to access the
Home Screens.
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4. Wireless Status
8
Each icon in the following table shows the
wireless network status:
Press to connect the Brother machine
to an Internet service.
For more information, see the Online
User's Guide.
Your machine is not connected to
the wireless access point.
Press this button to configure
wireless settings. For more
information, see the Quick Setup
Guide.
Wireless network is connected.
A three-level indicator in each of
the Home screens displays the
current wireless signal strength.
The wireless access point cannot
be detected.
The wireless setting is disabled.
You can configure wireless settings by
pressing the Wireless Status button.
5. [Settings]
Press to access the [Settings] menu.
• [Apps]
Press to connect the Brother machine
to the Brother Apps service.
For more information, see the Online
User's Guide.
• [USB]
Press to access the [USB] menu.
• [A3 Copy Shortcuts]
Press to copy to A3 or Ledger size
paper using this preset menu.
• [Download Software]
Press to display information about
downloading and installing software for
mobile devices and computers.
8. [Stored Fax(es):]
1
General Information
6. [Ink]
Displays the available ink volume. Press
to access the [Ink] menu.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.
7. Modes:
• [Fax]
Press to access Fax mode.
• [Copy]
Press to access Copy mode.
• [Scan]
Press to access Scan mode.
• [Web]
[Stored Fax(es)] displays how many
received faxes are in the machine's
memory.
Press to print the faxes.
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9. [New Fax(es):]
9
10
When [Fax Preview] is set to [On],
[New Fax(es)] displays how many new
faxes you have received and stored in the
memory.
Press
Touchscreen.
to view the faxes on the
• This product adopts the font of
ARPHIC TECHNOLOGY CO.,LTD.
• DO NOT touch the LCD immediately
after plugging in the power cord or
turning on the machine. Doing this may
cause an error.
New Information from Brother
New information from Brother appears in the
information bar when the notification settings
such as [Message from Brother] and
[Firmware Auto Check] are set to [On].
Press
to view the details.
If you receive a fax containing multiple
paper sizes (for example, a page of A4
data and a page of A3 data), the machine
may create and store a file for each paper
size, so the Touchscreen may show that
more than one fax job has been received.
10. Warning icon
The warning icon appears when there
is an error or maintenance message;
press to view the details, and then
press to return to Ready mode.
IMPORTANT
Internet connection is needed, and data
rates may apply.
Access Brother Utilities (Windows®)
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your computer.
Do one of the following:
1
• Windows Vista® and Windows® 7
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.
Click
Brother > Brother Utilities.
• Windows® 8
(Start) > All Programs >
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Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
• Windows® 8.1
Move your mouse to the lower left
corner of the Start screen and click
(if using a touch-based device,
swipe up from the bottom of the Start
screen to bring up the Apps screen).
When the Apps screen appears, tap
or click (Brother Utilities).
• Windows® 10
Click > All apps > Brother >
Brother Utilities.
Select your machine.
2
selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box
to uninstall the software and drivers.
1
General Information
Select the operation you want to use.
3
Uninstall the Brother
Software and Drivers
(Windows®)
Launch (Brother Utilities).
1
Click the drop-down list, and then select
2
your model name (if not already
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Paper Handling
2
Load Paper
Load the paper in the paper tray as follows.
1
Fan the stack of paper well.
The paper size determines the orientation when loading paper.
Tray #1 Tray #2 How to Load Paper
A4
Letter
Executive
A4
Letter
(Plain paper
and Recycled
paper only)
Adjust the paper
guides.
Landscape
orientation
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelopes
A3
Ledger
Legal
Folio
Mexico Legal
India Legal
-
A3
Ledger
Legal
Folio
Mexico Legal
India Legal
(Plain paper
and Recycled
paper only)
Adjust the paper
guides.
Extend the tray using
the green slider, then
adjust the paper
guides.
Portrait orientation
Portrait orientation
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MP Tray How to Load Paper
1
2
2
1
A4
Letter
Executive
A3
Ledger
Legal
Folio
Mexico Legal
India Legal
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelopes
Landscape orientation
Adjust the MP tray paper
guides.
2
Paper Handling
Portrait orientation
Adjust the MP tray paper
guides.
For more information, see the Online User's Guide: Load Paper.
Unfold the paper support flap.
2
Change the paper size setting in the machine's menu, if needed.
3
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Load Documents
1
Load Documents in the Automatic Document Feeder (ADF)
Fan the pages well.
1
Adjust the paper guides (1) to fit the
2
document size.
Place the document face down in the
2
upper left corner of the scanner glass as
shown in the illustration.
Close the document cover.
3
Place your document face up in the
3
ADF, as shown in the illustration, until
you feel the document touch the feed
rollers and the machine beeps.
Load Documents on the Scanner Glass
Lift the document cover.
1
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3
Print from Your Computer
Before attempting any printing operation,
confirm the following:
• Make sure you have installed the Brother
software and drivers.
• For USB or network cable users: Make
sure the interface cable is inserted
correctly.
Print a Document (Windows®)
Select the print command in your
1
application.
Select Brother MFC-XXXX Printer
2
(where XXXX is the name of your
model).
Click Print.
3
Complete your print operation.
4
Various Printing
To use the various printing features, click the
printing properties or preferences button to
change the printer setting.
Print on Both Sides of the Paper
Automatically
Print More Than One Page on a Single
Sheet of Paper (N in 1)
3
Print
Complete your print operation.
4
Print a Document (Macintosh)
From an application, such as Apple
1
TextEdit, click the File menu, and then
select Print.
Select Brother MFC-XXXX (where
2
XXXX is the name of your model).
Click Print.
3
For Windows®:
For more information, see the Online User's
Guide: Print from Your Computer (Windows®).
For Macintosh:
For more information, see the Online User's
Guide: Print from Your Computer (Macintosh).
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Print Photos Directly from a USB Flash Drive
Preview and Print Photos from a USB Flash Drive
Preview your photos on the LCD before you
print them. Print images that are stored on a
USB flash drive.
Put a USB flash drive in the USB slot.
1
Press [JPEG Print] > [Select
2
Files].
Press [OK].
7
Read and confirm the displayed list of
8
options.
To change the print settings, press
9
[Print Settings].
When finished, press [OK].
Press [Start].
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Print Settings Overview
The Print Settings you change are temporary
for your current printout. The machine returns
to its default settings after printing is
complete.
You can save the print settings you use
most often by setting them as the default.
For more information, see the Online
User's Guide.
Swipe left or right or press d or c to
3
display the photo you want to print, and
then press it.
To print all photos, press [Print All],
and then press [Yes] to confirm.
Press to display the keyboard on
4
the Touchscreen, and then enter the
number of copies using the Touchscreen
keyboard. Press [OK].
You can also press [-] or [+] on the
Touchscreen, or use the dial pad
numbers.
Press [OK].
5
Repeat the last three steps until you
6
have selected all the photos you want to
print.
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4
Copy
Copy a Document
Make sure you have loaded the correct
1
size paper in the paper tray.
Load your document.
2
Press [Copy].
3
The Touchscreen displays:
Change the copy settings, if needed.
4
After you have finished selecting new
options, you can save them by pressing
the [Save as Shortcut] button.
Press [Mono Start] or [Colour
5
Start].
To stop copying, press .
Other Copy Options
You can use various copy features by
changing copy settings. Press the
[Options] button.
Enlarge or Reduce Copied Images
4
Copy
When you load paper other than A4 size
Plain Paper, you must change the
[Paper Size] and [Paper Type]
settings by pressing [Options].
• (No. of Copies )
Press to display the
keyboard on the Touchscreen, and
then enter the number of copies
using the Touchscreen keyboard.
Press [OK].
You can also press [-] or [+] on
the Touchscreen, or use the dial pad
numbers.
• [Options]
Press
settings for the next copy only.
When you have finished changing
settings, press [OK].
to change the copy
2-sided Copy
For more information, see the Online User's
Guide: Copy.
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5
Scan
Before Scanning
Before attempting to scan, confirm the
following:
• Make sure you have installed the Brother
software and drivers.
• For USB or network cable users: Make
sure the interface cable is inserted
correctly.
Scan from Your Computer
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application.
For more information, see the Online User's
Guide: Scan from Your Computer (Windows®)
or Scan from Your Computer (Macintosh).
Scan Using the Scan Button on the Machine
Press [to PC].
4
Press [to File].
5
If the machine is connected over the
6
network, swipe up or down or press a or
b to display the computer where you
want to send the data, and then press
the computer name.
If the LCD prompts you to enter a PIN,
use the LCD to enter the four-digit PIN for
the computer, and then press [OK].
Do one of the following:
7
• To change the settings, press
[Options], and then go to the next
step.
• Press [Start] to start scanning
without changing additional settings.
The machine starts scanning. If using
the machine's scanner glass, follow
the LCD instructions to complete the
scanning job.
Use the Scan button on the machine to
make temporary changes to the scan
settings. To make permanent changes, use
Brother's ControlCenter software.
Load your document.
1
Press [Scan].
2
Swipe left or right or press d or c to
3
display [to PC].
The icon moves to the middle of the
Touchscreen and is highlighted in blue.
To scan both sides of the document,
8
press [2-sided Scan], and then
select the document type.
Change the scan settings you want to
9
change, such as scan type, resolution,
file type and document size, if needed.
When finished, press [OK].
Press [Start].
10
The machine starts scanning. If using
the machine's scanner glass, follow the
LCD instructions to complete the
scanning job.
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Fax
6
Before Faxing
Telephone Line Interference/ VoIP
If you are having problems sending or
receiving a fax due to possible interference on
the telephone line or if you are using a VoIP
system, we recommend changing the modem
speed to minimise errors in fax operations.
Press [Settings] > [All
1
Settings] > [Initial Setup] >
[Compatibility].
Related Information
• Error and Maintenance Messages on
page 21
Send a Fax
Load your document in the ADF or place
1
it on the scanner glass.
Press [Fax].
2
If [Fax Preview] is set to [On], press
[Fax] > [Sending Faxes].
Press the option you want.
2
• [Basic(for VoIP)] reduces the
modem speed to 9,600 bps and turns
off colour fax receiving and ECM,
except for colour fax-sending. Unless
interference is a recurring problem on
your telephone line, you may prefer
to use it only when needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
[Basic(for VoIP)].
• [Normal] sets the modem speed at
14,400 bps.
• [High] sets the modem speed at
33,600 bps.
Press
3
• VoIP (Voice over IP) is a type of phone
system that uses an Internet
connection, rather than a traditional
phone line.
.
The Touchscreen displays:
Enter the fax number in one of the
3
following ways:
• Dial Pad (Enter the fax number
manually.)
Press all digits of the number using
the dial pad.
• [Redial] (Redial the last number
you dialled.)
Press [Call History] >
[Redial].
• [Outgoing Call] (Select a
number from the Outgoing Call
history.)
6
Fax
Press [Call History] >
[Outgoing Call].
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Select the number you want, and
then press [Apply].
• [Caller ID History] (Select a
number from the Caller ID history.)
Press [Call History] > [Caller
ID History].
Select the number you want, and
then press [Apply].
• [Address Book] (Select a number
from the Address Book.)
Press [Address Book].
[Colour Setting], the machine
starts scanning the first page.
Go to the next step.
• If you are using the scanner glass
and selected [Colour] in the
[Colour Setting], the
Touchscreen asks if you want to send
a colour fax.
Press [Yes (Colour fax)] to
confirm. The machine starts dialling
and sending the document.
Do one of the following:
- Select the number you want, and
then press [Apply].
- Press
letter of the name and press
[OK]. Press the name you want to
dial. If the name has two numbers,
press the number you want. Press
[Apply].
If the LDAP search is available, the result
will be shown on the Touchscreen with
.
Press [Document Size].
4
Select the document size option you
want.
To change the fax settings, press
5
[Options].
, and then enter the first
When the Touchscreen displays [Next
8
Page?], do one of the following:
• Press [No] when finished scanning
pages. The machine starts sending
the document.
• Press [Yes] to scan another page.
Place the next page on the scanner
glass, and then press [OK]. The
machine starts scanning the page.
Repeat this step for each additional
page.
When finished, press [OK].
Press [Fax Start].
6
Do one of the following:
7
• If you are using the ADF, the machine
starts scanning and sending the
document.
• If you are using the scanner glass
and selected [Mono] in the
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Choose the Correct Receive Mode
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
You must choose a Receive Mode depending on the external devices and telephone services
you have on your line.
By default, your machine automatically will receive any faxes that are sent to it. The diagram
below will help you select the correct mode.
Press [Settings] > [All Settings] > [Fax] > [Setup Receive] >
1
[Receive Mode].
If the option to change the Receive Mode is unavailable, make sure the BT Call Sign feature
is set to [Off].
Press the [Fax Only], [Fax/Tel], [External TAD] or [Manual] option.
2
Press .
3
6
Fax
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A
Routine Maintenance
Check the Print Quality
If faded or streaked colours and text appear or
if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.
Press [Ink] > [Improve
1
Print Quality] > [Check Print
Quality].
You can also press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Check Print
Quality].
Press [Start].
2
The machine prints the Print Quality
Check Sheet.
Poor
The Touchscreen asks you to check the
5
print quality of each colour. Press the
number of the pattern (1–4) that most
closely matches the printing result.
Do one of the following:
6
• If print head cleaning is needed,
press [Start] to start the cleaning
procedure.
• If print head cleaning is not needed,
the Maintenance screen reappears
on the Touchscreen. Press
.
Check the quality of the four colour
3
blocks on the sheet.
The Touchscreen asks about the print
4
quality. Do one of the following:
• If all lines are clear and visible, press
[No], and then press
the Print Quality check.
• If lines are missing (see Poor,
below), press [Yes].
OK
to finish
After the cleaning procedure is finished,
7
the Touchscreen asks if you want to
print the Print Quality Check Sheet
again. Press [Yes], and then press
[Start].
The machine prints the Print Quality
Check Sheet again. Check the quality of
the four colour blocks on the sheet
again.
If you clean the print head and the print has
not improved, try installing a new Brother
Original replacement ink cartridge for each
problem colour. Try cleaning the print head
again. If the print has not improved, contact
Brother customer service or your local Brother
dealer.
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IMPORTANT
(A)
DO NOT touch the print head. Touching the
print head may cause permanent damage and
may void the print head's warranty.
Swipe up or down or press a or b to
3
display the paper size that needs a print
alignment adjustment, and then press it.
Press [Basic alignment] or
4
[Advanced alignment].
When a print head nozzle is clogged, the
printed sample looks like this.
After the print head nozzle is cleaned, the
lines are gone.
Check the Print Alignment from Your Brother Machine
Load the selected paper size in the tray,
5
and then press [Start].
The machine prints the Alignment
Check Sheet.
For the “A” pattern, swipe up or down or
6
press a or b to display the number of the
test print with the least visible vertical
stripes (1-9), and then press it (in the
example, number 6 is the best choice).
Press [OK].
Repeat this step for the rest of the
patterns.
When the print alignment is not adjusted
correctly, text looks blurry like this.
A
Routine Maintenance
If your printed text becomes blurred or images
become faded after transporting the machine,
adjust the print alignment.
Press [Ink] > [Improve
1
Print Quality] > [Alignment].
You can also press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Alignment].
Press [Next].
2
After the print alignment is adjusted
correctly, text looks like this.
Press .
7
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Troubleshooting
B
Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link
button is blinking.
• To find the error and the solution, check the LCD or the machine's status in Status Monitor on
your computer.
Using the LCD Using the Status Monitor
1. Follow the messages on the LCD.
2. See the instructions in the following Error
and Maintenance Messages table.
3. If you cannot resolve the error, please refer
to the Online User's Guide: Error and
Maintenance Messages.
• Double-click the icon in the task tray.
• Each colour of the icon indicates the
machine's status.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
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Error and Maintenance Messages
The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
If the Touchscreen displays errors and your Android™ device supports the NFC feature,
touch your device to the NFC symbol on the control panel to access the Brother Solutions
Center and browse the latest FAQs from your device. (Your mobile telephone provider's
message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android™ device are set
to On.
Error Message Action
Black and White
Print Only
Replace ink.
BT Call Sign On
Cannot Detect
One or more of the colour ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
The machine may stop all print operations and you may not be able to
use the machine until you install a new ink cartridge in the following
cases:
• If you unplug the machine or remove the ink cartridge.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
BT Call Sign is set to On. You cannot change the Receive Mode from
Manual to another mode.
Set BT Call Sign to Off.
For more information, see the Online User's Guide: Enable the
Machine to Work with BT Call Sign (with Your External Telephone
only).
Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
B
Troubleshooting
Remove the used ink cartridge and install a new one.
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Slowly turn the ink cartridge so that the ink supply port is pointing
downwards, and then reinstall the cartridge.
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Error Message Action
Cannot Detect
Cannot Detect Ink
Volume
Data Remaining in
Memory
Disconnected
Document Jam/too
Long
High Temperature
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See Related Information: Supply Specifications at the end of this
section.
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Press . The machine will cancel the job and clear it from the
memory. Try to print again.
Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP at the end
of this section.
The document was not inserted or fed correctly, or the document
scanned from the ADF was too long.
For more information, see the Online User's Guide: Document Jams.
After cooling the room, allow the machine to cool down to room
temperature. Try again when the machine has cooled down.
Hub is Unusable.
Ink Absorber
NearFull
Ink Absorber Pad
Full
Hubs, including a USB flash drive with a built-in hub, are not
supported. Unplug the device from the USB direct interface.
The ink absorber box or flushing box must be replaced soon. Contact
Brother customer service or your local Brother dealer.
The ink absorber box or flushing box must be replaced. Contact
Brother customer service or your local Brother Authorised Service
Centre to have your machine serviced.
Reasons for cleaning are:
1. The machine automatically cleans itself after you remove the
power cord and plug it back in.
2. After a paper jam has been cleared, the machine automatically
cleans itself before the next received page is printed.
3. The machine automatically cleans itself after sitting idle for more
than 30 days (infrequent use).
4. The machine automatically cleans itself after ink cartridges of the
same colour have been replaced 12 times.
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Error Message Action
Ink Low
Install Ink
Jam Front/Rear
Jam Front
Jam Rear
Jam MP Tray
Jam Front/MP Tray
Jam Tray2
Repeat Jam XX
One or more of the ink cartridges are near the end of their lives.
Order a new ink cartridge. You can continue printing until the
Touchscreen displays Replace Ink.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
• You can still scan even if the ink is low or needs to be
replaced.
Remove the new ink cartridge and re-install it slowly and firmly until it
locks into place.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
Remove the jammed paper.
For more information, see the Online User's Guide: Printer Jam or
Paper Jam.
If there is a repeat paper jam, try another paper jam clear operation.
For more information, see the Online User's Guide: Remove Paper
Scraps.
Make sure the paper guides are set to the correct paper size.
Make sure the paper support is fully inserted into the machine.
For more information, see the Online User's Guide: Paper is Jammed
in the Front of the Machine.
Low Temperature
Media is Full.
No Caller ID
Clean the paper pick-up rollers.
For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.
After warming the room, allow the machine to warm up to room
temperature. Try again when the machine has warmed up.
Your machine can only save to your USB flash drive if it contains fewer
than 999 files. Delete unused files and try again.
Delete unused files from your USB flash drive to make some free
space, and then try again.
There is no incoming call history. You did not receive calls or you have
not subscribed to the Caller ID service from your telephone company.
To use the Caller ID feature, contact your telephone company.
For more information, see the Online User's Guide: Caller ID.
B
Troubleshooting
23
Page 25
Error Message Action
No Paper Fed
No Paper Fed
[Tray #1]
No Paper Fed [MP
Tray]
No Paper Fed
[Tray #2]
Out of Fax Memory
Out of Memory
Do one of the following:
• Refill the paper tray, and then follow the LCD instructions.
• Remove and reload the paper, and then follow the LCD instructions.
The paper was not inserted in the centre position of the MP tray.
Remove the paper and reinsert it in the centre of the MP tray, and then
follow the LCD instructions.
For more information, see the Online User's Guide: Load Paper in the
Multi-purpose Tray (MP Tray).
The Jam Clear Cover is not closed correctly.
Do one of the following:
• Clear the data from the memory. To gain extra memory, you can
turn Memory Receive off.
For more information, see the Online User's Guide: Turn Off
Memory Receive.
• Print the faxes stored in the memory.
For more information, see the Online User's Guide: Print a Fax
Stored in the Machine's Memory.
If a fax-sending or copy operation is in progress:
• Press or Quit or Close and wait until the other operations
that are in progress finish, and then try again.
• Press Send Now to send the pages scanned so far.
• Press Partial Print to copy the pages scanned so far.
• Clear the data in the memory. To gain extra memory, you can turn
Memory Receive off.
For more information, see the Online User's Guide: Turn Off
Memory Receive.
• Print the faxes stored in the memory.
For more information, see the Online User's Guide: Print a Fax
Stored in the Machine's Memory.
24
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Error Message Action
Paper Size
Mismatch
Paper Size
Mismatch [Tray
#1]
Paper Size
Mismatch [MP
Tray]
Paper Size
Mismatch [Tray
#2]
Paper Tray #1 not
detected
Paper Tray #2 not
detected
Repetitive No
Paper Fed
1. Check that the paper size you selected on the machine's display
matches the size of the paper in the tray.
For more information, see the Online User's Guide: Change the
Paper Size and Paper Type.
2. Make sure you loaded the paper in the proper orientation and set
the paper guides at the indicators for your paper size.
For more information, see the Online User's Guide: Load Paper.
3. After you have checked the paper size and the paper orientation,
follow the LCD instructions.
If printing from your computer, make sure the paper size you selected
in the printer driver matches the size of paper in the tray.
For more information, see the Online User's Guide: Print Settings
(Windows®) or Print Options (Macintosh).
Slowly push the paper tray completely into the machine.
Paper or a foreign object has prevented the paper tray from being
inserted properly.
Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
the Online User's Guide: Printer Jam or Paper Jam.
Clean the paper pick-up rollers.
For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.
Repetitive Paper
Jams
Replace Ink
Sending Error
Wrong Document
Size Settings
Remove any foreign objects and paper scraps in the machine.
For more information, see the Online User's Guide: Remove Paper
Scraps.
One or more of the ink cartridges have reached the end of their lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
• You can still scan even if the ink is low or needs to be
replaced.
Select the correct document size option, and then press Fax Start
again.
B
Troubleshooting
25
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Error Message Action
Touchscreen
Initialisation
Failed
Tray #1 Settings
Tray #2 Settings
MP Tray Settings
Unable to Clean
XX
Unable to
Initialize XX
Unable to Print
XX
The Touchscreen was pressed before the power on initialisation was
completed.
Make sure nothing is touching or resting on the Touchscreen,
especially when plugging the machine in.
Debris may be stuck between the lower part of the Touchscreen and
its frame.
Insert a piece of stiff paper between the lower part of the Touchscreen
and its frame and slide it back and forth to push out the debris.
This message is displayed when the setting to confirm the paper type
and size is enabled.
To not display this confirmation message, change the setting to Off.
For more information, see the Online User's Guide: Change the Check
Paper Size Setting.
A foreign object, such as a paper clip or a piece of ripped paper, is in
the machine.
Open the scanner cover and remove any foreign objects and paper
scraps from inside the machine. If the error message continues,
disconnect the machine from the power for several minutes, and then
reconnect it.
You can try additional paper jam clear operations.
For more information, see the Online User's Guide: Remove Paper
Scraps.
If you cannot print received faxes, transfer them to another fax
machine or to your computer.
For more information, see the Online User's Guide: Transfer Your
Faxes or Fax Journal Report.
Unable to Scan XX
Unusable Device
Disconnect device
from front
connector & turn
machine off &
then on
Unusable Device
Please disconnect
USB device.
Disconnect the machine from the power for several minutes, and then
reconnect it.
If you cannot print received faxes, transfer them to another fax
machine or to your computer.
For more information, see the Online User's Guide: Transfer Your
Faxes or Fax Journal Report.
A broken device is connected to the USB direct interface.
Unplug the device from the USB direct interface, then press to
turn the machine off and then on again.
A USB device or USB flash drive that is not supported has been
connected to the USB direct interface.
Unplug the device from the USB direct interface. Turn the machine off
and then on again.
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Error Message Action
Wrong Ink
Cartridge
Wrong Ink Colour
Wrong Tray
Settings
The ink cartridge model number is not compatible with your machine.
Verify whether the cartridge model number will work with your
machine.
See Related Information: Supply Specifications at the end of this
section.
Check which ink cartridges are not matched by colour to their ink
cartridge positions and move them to their correct positions.
Follow the instructions on the Touchscreen and try to print again.
Configure the paper size setting for the tray according to the LCD
instructions.
Related Information
• Telephone Line Interference/VoIP on page 15
• Supply Specifications on page 30
27
B
Troubleshooting
Page 29
Troubleshooting for Wireless LAN setup
Wireless LAN Report Error Codes
If the Wireless LAN Report shows that the connection failed, check the error code on the printed
report and see the corresponding instructions in the table:
Error Code Problem and Recommended Solutions
TS-01 The wireless setting is not activated, change the wireless setting to ON.
If a network cable is connected to your machine, disconnect it and change the
wireless setting of your machine to ON.
TS-02 The wireless access point/router cannot be detected. Do one of the following:
• Unplug the power to your wireless access point/router, wait for 10 seconds,
and then plug it back in.
• If your WLAN access point/router is using MAC address filtering, confirm
that the MAC address of the Brother machine is allowed in the filter.
• Check that you are selecting the correct SSID (network name) and are
entering the correct network key.
TS-03 The wireless network and security setting you entered may be incorrect.
Reconfirm the wireless network settings.
If you do not know this information, ask your network administrator.
TS-04 Unsupported authentication/encryption method has been detected on your
wireless access point/router.
Your wireless access point/router is using an authentication/encryption method
that is not supported by the device. Check that you are selecting the correct
SSID (network name).
TS-05 The specified SSID and network key are incorrect.
Check that you are selecting the correct SSID (network name) and are
entering the correct network key.
TS-06 The specified wireless security information is incorrect.
Check the authentication/encryption method that you are selecting and make
sure you are entering the correct network key.
TS-07 The machine cannot detect a wireless access point/router that has WPS
enabled.
To configure your wireless settings using WPS, confirm that your wireless
access point/router supports WPS and try again.
TS-08 Two or more wireless access points that have WPS enabled are detected.
Try again after a few minutes to avoid interference from other access points.
28
Page 30
C
Appendix
Enter Text on Your Brother Machine
• The characters that are available may
differ depending on your country.
• The keyboard layout may differ
depending on the function you are
setting.
When you need to enter text on your Brother
machine, a keyboard will appear on the
Touchscreen.
• Press to cycle between letters,
numbers and special characters.
• To insert a character, press d or c to move
the cursor to the correct place, and then
enter the character.
• Press for each character you want to
erase, or press and hold to erase all
the characters.
Information for compliance with Commission Regulation 801/2013
Power consumption
Networked Standby
1
All network ports activated and connected
How to enable/disable Wireless LAN
To turn on or off the wireless network
connection, press [Settings] > [All
Settings] > [Network] > [Network
I/F] > [WLAN] or [Wired LAN].
MFC-J6930DW
1
Approx. 2.3 W
• Press to cycle between lowercase
and uppercase letters.
• To move the cursor to the left or right,
press d or c.
Inserting spaces
• To enter a space, press [Space]. Or, you
can press c to move the cursor.
Making corrections
• If you entered an incorrect character and
want to change it, press d or c to highlight
the incorrect character. Press
then enter the correct character.
, and
C
Appendix
29
Page 31
Supply Specifications
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of
Ink Cartridge
Replacement
Supplies
The first time you install a set of ink cartridges the machine will use an
amount of ink to fill the ink delivery tubes for high quality printouts. This
process will only happen once. After this process is complete the cartridges
provided with your machine will have a lower yield than regular capacity
cartridges (approximately 65%). With all following ink cartridges you can
print the specified number of pages.
<Super High Yield Black> LC3219XLBK
<Super High Yield Yellow> LC3219XLY
<Super High Yield Cyan> LC3219XLC
<Super High Yield Magenta> LC3219XLM
Black - Approximately 3000 pages
Yellow, Cyan and Magenta - Approximately 1500 pages
1
1
<High Yield Black> LC3217BK
<High Yield Yellow> LC3217Y
<High Yield Cyan> LC3217C
<High Yield Magenta> LC3217M
Black, Yellow, Cyan and Magenta - Approximately 550 pages
1
For more information about replacement supplies, visit us at
www.brother.com/pageyield
What is
Innobella?
Innobella is a range of genuine supplies offered by Brother. The name
"Innobella" derives from the words "Innovation" and "Bella" (meaning
"Beautiful" in Italian) and is a representation of the "innovative" technology
providing you with "beautiful" and "long lasting" print results.
When you print photo images, Brother recommends Innobella glossy photo
paper (BP71 series) for high quality. Brilliant prints are made easier with
Innobella Ink and paper.
1
Approx. cartridge yield is declared in accordance with ISO/IEC 24711
If using Windows
®
, double-click the Brother Creative Center icon
on your desktop to
access our FREE website designed as a resource to help you easily create and print
customised materials for business and home use with photos, text and creativity.
Mac users can access Brother CreativeCenter at this web address:
www.brother.com/creativecenter
Related Information
• Error and Maintenance Messages on page 21
30
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31
C
Appendix
Page 33
Visit us on the World Wide Web
www.brother.com
Made from 100% recycled paper
(excludes cover)
D00DJS001-00
UK
Version 0
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