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Reference Guide
Brief explanations for routine operations
DCP-J572DW
MFC-J491DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
For more advanced instructions, information, and
product specifications, see the Online User's
Guide at support.brother.com/manuals
Page 2
User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this guide first. Please read the Safety
Instructions before you set up your machine.
See this guide for trademarks and legal
limitations.
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the Full Driver &
Software Package for the operating system
and connection type you are using.
Reference Guide Learn the basic PC-Print, PhotoCapture
Center, Scan, Copy and Fax operations and
basic machine maintenance. See
troubleshooting tips.
Online User's Guide This guide includes the additional contents of
the Reference Guide.
In addition to information about the PC-Print,
PhotoCapture Center, Scan, Copy, Fax,
Internet services, Mobile Functions and
Brother ControlCenter operations, useful
information is included about using the
machine on a network.
1
Visit support.brother.com/manuals.
Printed / In the box
Printed / In the box
Printed or on Brother
Installation Disc / In
the Box
Brother Solutions
Center
1
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at
download drivers. To keep your machine’s performance up-to-date, check there for the latest
firmware upgrades.
©2018 Brother Industries, Ltd. All rights reserved.
support.brother.com to
1
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Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
• Provides several ways to search
• Displays related questions for more information
• Receives regular updates based on customer feedback
Important Note
• This documentation is for both MFC and DCP models. Where it says 'MFC' in this User's
Guide, read 'MFC-xxxx' as 'DCP-xxxx'. DCP models are not equipped with a fax function.
2
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32
1
54
7
86
General Information
1
Control Panel Overview
MFC-J491DW
1. 1.8"(44.9 mm) Liquid Crystal Display
(LCD)
Displays messages to help you set up and
use the machine.
2. Mode buttons
1
General Information
3. Settings buttons
Clear/Back
Press to go back to the previous menu
level.
FAX
Press to switch the machine to Fax
mode.
SCAN
Press to switch the machine to Scan
mode.
COPY
Press to switch the machine to Copy
mode.
WEB
Press to switch the machine to Web
mode.
OK
Settings
Press to access the main menu.
Press to select a setting.
d or c
Press to adjust the ring volume while
the machine is idle.
• Press to store Speed Dial and Group
numbers in the machine's memory.
• Press to look up and dial numbers
that are stored in the machine's
memory.
3
Page 5
7. Start buttons
Press to configure the wireless settings
while the machine is idle.
a or b
Press to scroll through the menus and
options.
d or c
• Press to move the cursor left or right
on the LCD.
• Press to either confirm or cancel a
procedure which is in progress.
4. Telephone buttons
Hook
Press before dialling to ensure a fax
machine answers, and then press
Mono Start or Colour Start.
If the machine is in Fax/Tel (F/T) mode
and you pick up the handset of an
external telephone during the F/T ring
(pseudo/double-ring), press Hook to
talk.
Redial/Pause
• Press to redial the last number you
called.
• Press to select and redial the
numbers from the Outgoing Call
history or Caller ID history.
• Press to insert a pause when dialling
numbers.
5. Dial Pad
• Use to dial fax and telephone numbers.
• Use as a keyboard to enter text or
characters.
Mono Start
• Press to start sending faxes in
monochrome.
• Press to start making copies in
monochrome.
• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
Colour Start
• Press to start sending faxes in full
colour.
• Press to start making copies in full
colour.
• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
8. Power On/Off
Press to turn the machine on.
Press and hold down to turn the
machine off. The LCD displays
[Shutting Down] and stays on for a
few seconds before turning itself off. If you
have connected an external telephone or
TAD, it is always available.
If you turn the machine off using , it
will still clean the print head periodically to
maintain print quality. To prolong print
head life, provide better ink efficiency, and
maintain print quality, keep your machine
connected to a power source at all times.
6. Stop/Exit
• Press to stop an operation.
• Press to exit from a menu.
4
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DCP-J572DW
42
1
3
5
7
86
1
General Information
1. 1.8"(44.9 mm) Liquid Crystal Display
(LCD)
Displays messages to help you set up and
use the machine.
2. Number of Copies
Press + to increase or - to decrease the
number of copies.
3. Warning icon
The warning icon lights up when there is
an error or maintenance message.
4. Settings buttons
Clear/Back
Press to go back to the previous menu
level.
Settings
Press to access the main menu.
OK
Press to select a setting.
WiFi
Press to configure the wireless settings
while the machine is idle.
a or b
Press to scroll through the menus and
options.
d or c
• Press to move the cursor left or right
on the LCD.
• Press to either confirm or cancel a
procedure which is in progress.
5. Mode buttons
SCAN
Press to switch the machine to Scan
mode.
PHOTO
Press to switch the machine to Photo
mode.
WEB
Press to switch the machine to Web
mode.
6. Stop/Exit
• Press to stop an operation.
• Press to exit from a menu.
7. Start buttons
Mono Start
• Press to start making copies in
monochrome.
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• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
Colour Start
• Press to start making copies in full
colour.
• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
8. Power On/Off
Press to turn the machine on.
Press and hold down to turn the
machine off. The LCD displays
[Shutting Down] and stays on for a
few seconds before turning itself off.
If you turn the machine off using
will still clean the print head periodically to
maintain print quality. To prolong print
head life, provide better ink efficiency, and
maintain print quality, keep your machine
connected to a power source at all times.
, it
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LCD Overview
0101
01. 01. 2018
FaxFax
1
2
3
46 5
Press Start
Norm a l
Quality
Plai n P a p e r
Paper Type
01
1
MFC-J491DW
This screen shows the machine’s status when
the machine is idle. When displayed, this
indicates that your machine is ready for the
next command.
Home Screen
1. Quiet Mode
3. [Ink]
Displays the approximate available ink
volume.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.
4. Date and Time
Displays the date and time set on the
machine.
5. Faxes in Memory
Displays how many received faxes are in
the machine's memory.
6. Receive Mode
Displays the current Receive Mode.
(For some countries)
When the Distinctive Ring feature is
turned on, the LCD displays [D/R].
1
General Information
This icon appears when the [Quiet
Mode] setting is set to [On].
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
For more detailed information, see the
Online User's Guide.
2. Wireless Status
Each icon in the following table shows the
wireless network status:
The wireless network is connected.
A three-level indicator in the Home
screen displays the current
wireless signal strength.
The wireless access point cannot
be detected.
The wireless setting is disabled.
(For New Zealand)
When the FaxAbility feature is turned on,
the LCD displays [D/R].
DCP-J572DW
The LCD shows the machine’s status when
the machine is idle.
Home Screen
1. Wireless Status
Each icon in the following table shows the
wireless network status:
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The wireless network is connected.
A three-level indicator in each of
the Home screens displays the
current wireless signal strength.
The wireless access point cannot
be detected.
The wireless setting is disabled.
You can configure wireless settings by
pressing WiFi on the control panel.
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Paper Handling
2
Load Paper
Load the paper in the paper tray as follows.
1
Fan the stack of paper well.
2
Tray #1 How to Load Paper
A4/Letter
Executive
Tray
1
Adjust the paper
guides.
Adjust the paper
guides.
How to Load Paper
Slide the whole output
paper tray cover.
B5/B6 (JIS)
A5/A6
Photo 2L
Index card
Envelopes
Photo
1
Supported only in some countries.
Photo Paper
(DCP-J572DW)
Photo
Photo L
Paper Handling
Printing surface: Face down
Printing surface: Face down
Printing surface: Face
down
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Manual Feed Slot 1
2
1
(DCP-J572DW)
A4/Letter
Executive
B5/B6 (JIS)
A5/A6
Photo
Photo L/2L
Index card
Envelopes
1
You can load only one sheet of paper into the manual feed slot at a time.
2
Supported only in some countries.
2
How to Load Paper
Printing surface: Face
Adjust the manual feed
slot paper guides.
For more detailed information, see the Online User's Guide: Load Paper.
Unfold the paper support flap. Change the paper size setting in the machine's menu, if
2
needed.
up
Load Documents
Place the document in the ADF or on the scanner glass as shown in the illustration.
Automatic Document Feeder (ADF)
(MFC-J491DW)
Place your document face down in the ADF.
Place the document face down in the
upper left corner of the scanner
glass.
Scanner Glass
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3
Print from Your Computer
Before attempting any printing operation,
confirm the following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB cable is connected
correctly, or that you are connected to
the network using your wireless access
point/router.
Print a Document (Windows®)
Select the print command in your
1
application.
Select Brother MFC-XXXX Printer
2
(where XXXX is the name of your
model).
Various Printing
To use the various printing features, click the
printing properties or preferences button to
change the printer setting.
Print on Both Sides of the Paper
Automatically
3
Print
Print More Than One Page on a Single
Sheet of Paper (N in 1)
Click Print.
3
Complete your print operation.
4
Print a Document (Mac)
From an application, such as Apple
1
TextEdit, click the File menu, and then
select Print.
Select Brother MFC-XXXX (where
2
XXXX is the name of your model).
Click Print.
3
Complete your print operation.
4
For Windows®:
For more detailed information, see the Online
User's Guide: Print from Your Computer
(Windows®).
For Mac:
For more detailed information, see the Online
User's Guide: Print from Your Computer
(Mac).
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Press Start
Norm a l
Quality
Plai n P a p e r
Paper Type
01
1
2
1
2
4
Copy
Copy a Document
Make sure you have loaded the correct
1
size paper in the paper tray.
Load your document.
2
(MFC-J491DW) Press
3
(COPY).
The LCD displays:
Enter the number of copies in one of the
4
following ways:
• Press - or + on the control panel.
• Enter the number of copies using the
dial pad.
Change the copy settings, if needed.
5
Press a or b to scroll through the copy
settings. When the setting you want is
highlighted, press OK.
Other Copy Options
You can use various copy features by
changing copy settings.
Enlarge or Reduce Copied Images
2-sided Copy
For more detailed information, see the Online
User's Guide: Copy.
• When you load paper other than A4
size Plain Paper, you must change the
[Paper Size] and [Paper Type]
settings.
When finished, press Mono Start or
6
Colour Start.
To stop copying, press Stop/Exit.
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5
Scan
Before Scanning
Before attempting to scan, confirm the
following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB cable is connected
correctly, or that you are connected to the
network using your wireless access point/
router.
Scan from Your Computer
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application.
For more detailed information, see the Online
User's Guide: Scan from Your Computer
(Windows®) or Scan from Your Computer
(Mac).
Scan Using the Scan Button on the Machine
computer where you want to send data,
and then press OK.
If the LCD prompts you to enter a PIN,
use the control panel to enter the fourdigit PIN for the computer, and then press
OK.
Do one of the following:
6
• To change the settings, go to the next
step.
• To use the default settings, press
Mono Start or Colour Start.
[Scan Type] depends on the default
settings. Pressing Mono Start or Colour
Start does not allow you to change the
settings.
Press a or b to select the [Scan
7
Settings] setting, and then press OK.
To use the [Scan Settings] option, a
computer with either ControlCenter4
(Windows®) or Brother iPrint&Scan (Mac)
software installed must be connected to
the machine.
5
Scan
Load your document.
1
Press
2
Press a or b to select the [to PC]
3
option, and then press OK.
Press a or b to select the [to File]
4
option, and then press OK.
If the machine is connected over the
5
network, press a or b to select the
(SCAN).
Press a or b to select the [Set at
8
Device] setting, and then press OK.
Change the scan settings you want to
9
change, such as scan type, resolution,
file type and document size, if needed.
When finished press OK.
Press Mono Start or Colour Start.
10
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6
PhotoCapture Center
Print Photos Directly from Media
Preview and Print Photos from Media
Related Models:
DCP-J572DW
Preview your photos on the LCD before you
print them.
Open the media slot cover.
1
Put the memory card in the card slot.
2
Repeat the last two steps until you have
7
selected all the photos you want to print.
Press Clear/Back to go back to the
previous level.
Press OK.
8
To change the print settings, press a or
9
b to select the setting you want to
change, and then press OK. Press a or
b to select the option you want, and then
press OK.
Press Colour Start.
10
Print Settings Overview
Related Models:
DCP-J572DW
The Print Settings you change are temporary
for your current printout. The machine returns
to its default settings after printing is
complete.
Press a or b to select [JPEG Print].
3
Press OK.
Press a or b to select [Select
4
Files]. Press OK.
To print all photos, press a or b to select
[Print All], and then press OK.
Press d or c to display the photo you
5
want to print.
Press + or - on the control panel
6
repeatedly to enter the number of copies
you want.
You can save the print settings you use
most often by setting them as the default.
For more detailed information, see the
Online User's Guide.
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Press Start
Ent e r N u m ber
Stan d a r d
Fax Resolution
Auto
Contrast
7
Fax
Before Faxing
Telephone Line Interference/ VoIP
Related Models:
MFC-J491DW
If you are having problems sending or
receiving a fax due to possible interference on
the telephone line or if you are using a VoIP
system, we recommend changing the modem
speed to minimise errors in fax operations.
1
2
3
Press Settings.
Press a or b to select the following:
a. Select [Initial Setup].
Press OK.
b. Select [Compatibility].
Press OK.
c. Select [Normal] or [Basic(for
VoIP)]. Press OK.
• [Basic(for VoIP)] reduces
the modem speed to 9,600 bps
and turns off colour fax receiving
and Error Correction Mode
(ECM), except for colour faxsending. Unless interference is a
recurring problem on your
telephone line, you may prefer to
use it only when needed.
To improve compatibility with
most VoIP services, Brother
recommends changing the
compatibility setting to
[Basic(for VoIP)].
• [Normal] sets the modem
speed at 14,400 bps.
Press Stop/Exit.
• VoIP (Voice over IP) is a type of phone
system that uses an Internet
connection, rather than a traditional
phone line.
• Brother does not recommend the use
of a VoIP line. VoIP limitations in
general can cause some functions of
the fax machine not to work correctly.
Send a Fax
Related Models:
MFC-J491DW
Load your document in the ADF or place
1
it on the scanner glass.
Press
2
The LCD displays:
Enter the fax number in one of the
3
following ways:
• Dial Pad (Enter the fax number
manually.)
Press all digits of the number using
the dial pad.
• Redial (Redial the last number you
dialled.)
Press Redial/Pause.
• Outgoing call (Select a number from
the Outgoing Call history.)
Press a or b to select the following:
a. Select [Call History].
Press OK.
(FAX).
7
Fax
15
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b. Select [Outgoing Call].
Press OK.
c. Select the number you want, and
then press OK.
d. Press c to select [Apply].
• Caller ID (Select a number from the
Caller ID history.)
(Not available for Taiwan and some
countries)
Press a or b to select the following:
a. Select [Call History].
Press OK.
b. Select [Caller ID History].
Press OK.
c. Select the number you want, and
then press OK.
d. Press c to select [Apply].
• [Address Book] (Select a number
from the Address Book.)
Press a or b to select the following:
a. Select [Address Book].
Press OK.
b. Select [Search]. Press OK.
c. Do one of the following:
- Enter the two-digit Speed Dial
number using the dial pad.
- Select a number from the list in
the following ways:
i. Select [Alphabetical
Order] or [Numerical
Order]. Press OK.
• If you are using the ADF, the machine
starts scanning and sending the
document.
• If you are using the scanner glass
and pressed Mono Start, the
machine starts scanning the first
page.
Go to the next step.
• If you are using the scanner glass
and pressed Colour Start, the LCD
asks if you want to send a colour fax.
Press c to confirm. The machine
starts dialling and sending the
document.
When the LCD displays [Next
7
page?], do one of the following:
• Press c to scan another page. Place
the next page on the scanner glass,
and then press c. The machine starts
scanning the page.
Repeat this step for each additional
page.
• Press d to send the fax when finished
scanning pages. The machine starts
sending the document.
ii. Select the number you
want. Press OK.
iii. Press c to select [Apply].
To change the fax settings, press a or b
4
to select the setting you want to change,
and then press OK.
When finished, press Mono Start or
5
Colour Start.
Do one of the following:
6
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Choose the Correct Receive Mode
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
Related Models:
MFC-J491DW
You must choose a Receive Mode depending on the external devices and telephone services
you have on your line.
By default, your machine automatically will receive any faxes that are sent to it. The diagram
below will help you select the correct mode.
Press Settings.
1
Press a or b to select the following:
2
a. Select [Fax]. Press OK.
b. Select [Setup Receive]. Press OK.
c. Select [Receive Mode]. Press OK.
(For some countries)
If you cannot change the [Receive Mode] option, make sure the Distinctive Ring feature is
set to [Off].
(For New Zealand)
If you cannot change the [Receive Mode] option, make sure the FaxAbility feature is set
to [Off].
Press a or b to select the [Fax Only], [Fax/Tel], [External TAD], or [Manual]
3
option, and then press OK.
7
Fax
17
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Press Stop/Exit.
4
18
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Routine Maintenance
A
Check the Print Quality
If faded or streaked colours and text appear or
if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.
Press Settings.
1
Press a or b to select the following:
2
a. Select [General Setup].
Press OK.
b. Select [Maintenance]. Press OK.
c. Select [Impr. PrintQuality].
Press OK.
d. Select [Impr. PrintQuality]
again. Press OK.
The LCD asks you to check the print
6
quality of each colour. Press d or c to
select the pattern (1–4) that most
closely matches the printing result, and
then press OK.
Do one of the following:
7
• If print head cleaning is needed,
press c to start the cleaning
procedure.
• If print head cleaning is not needed,
the Ink or Maintenance screen
reappears on the LCD.
After the cleaning procedure is finished,
8
the LCD asks if you want to check the
print quality again.
Press c.
3
The machine prints the Print Quality
Check Sheet.
Check the quality of the four colour
4
blocks on the sheet.
The LCD asks about the print quality. Do
5
one of the following:
• If all lines are clear and visible, press
d to select [No].
The Print Quality check finishes.
• If lines are missing (see Poor,
below), press c to select [Yes].
OK
Poor
Press c [Yes] to start the print quality
check.
Press c again.
9
The machine prints the Print Quality
Check Sheet again. Check the quality of
the four colour blocks on the sheet
again.
If you clean the print head and the print has
not improved, try installing a new Genuine
Brother Brand replacement ink cartridge for
each problem colour. Try cleaning the print
head again. If the print has not improved,
contact Brother customer service or your local
Brother dealer.
IMPORTANT
DO NOT touch the print head. Touching the
print head may cause permanent damage and
may void the print head's warranty.
A
Routine Maintenance
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When a print head nozzle is clogged, the
(A)
printed sample looks like this.
After the print head nozzle is cleaned, the
horizontal lines are gone.
For more detailed information, see the
Online User's Guide: If You Are Having
Difficulty with Your Machine.
Check the Print
Press c again.
4
The machine starts printing the
Alignment Check Sheet.
For pattern (A), press d or c to select
5
the number of the test print that has the
fewest visible vertical stripes (1-9), and
then press OK.
In the example above, row number 6 is
the best choice.
Repeat this step for the rest of the
patterns.
When the print alignment is not adjusted
correctly, text looks blurry or crooked, like
this.
Alignment from Your
Brother Machine
If your printed text becomes blurred or images
become faded after transporting the machine,
adjust the print alignment.
Press Settings.
1
Press a or b to select the following:
2
a. Select [General Setup].
Press OK.
b. Select [Maintenance]. Press OK.
c. Select [Impr. PrintQuality].
Press OK.
d. Select [Alignment]. Press OK.
3
Press c.
After the print alignment is adjusted
correctly, text looks like this.
Press Stop/Exit.
6
20
Page 22
Troubleshooting
B
Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link
button is blinking.
To find the error and the solution, check the LCD or the machine's status in Status Monitor on
your computer.
Using the LCD Using the Status Monitor
1. Follow the messages on the LCD.
2. See the instructions in the following Error
and Maintenance Messages table.
3. If you cannot resolve the error, see the
Online User's Guide: Error and Maintenance
Messages.
• Double-click the icon in the task tray.
• Each colour of the icon indicates the
machine's status.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
B
Troubleshooting
21
Page 23
Error and Maintenance Messages
The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
Error Message Action
Absorber NearFull
B&W Print Only
Replace Ink
Cannot Detect
The ink absorber box must be replaced soon. Contact Brother
customer service or your local Brother dealer.
• The ink absorber box absorbs the small amount of ink emitted
during print head cleaning.
One or more of the colour ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
The machine will stop all print operations and you will not be able to
use the machine until you change to a new ink cartridge in the
following cases:
• If you unplug the machine or take out the ink cartridge.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
Remove the used ink cartridge and install a new one.
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
Cannot Detect Ink
Data Remaining
Slowly turn the ink cartridge so that the ink supply port is pointing
downwards, and then reinstall the cartridge.
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See Related Information: Supply Specifications at the end of this
section.
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Press Stop/Exit. The machine will cancel the job and clear it from the
memory. Try to print again.
22
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Error Message Action
Disconnected
Document Jam
DR Mode in Use
FaxAbility On
Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP at the end
of this section.
The document was not inserted or fed correctly, or the document
scanned from the ADF was too long.
For more detailed information, see the Online User's Guide: Document
Jams.
(For some countries)
The machine is in Distinctive Ring mode. You cannot change the
Receive Mode from Manual to another mode.
Set Distinctive Ring to Off.
For more detailed information, see the Online User's Guide: Turn off
Distinctive Ring.
The machine is in FaxAbility mode. You cannot change the Receive
Mode from Manual to another mode.
Set FaxAbility to Off.
For more detailed information, see the Online User's Guide: Turn
FaxAbility Off or On.
High Temperature
Ink Absorber Full
Ink Low
Jam A Inside/
Front
Repeat Jam A
After cooling the room, allow the machine to cool down to room
temperature. Try again when the machine has cooled down.
The ink absorber box must be replaced. Contact Brother customer
service or your local Brother Authorised Service Centre to have your
machine serviced.
One or more of the ink cartridges are near the end of their lives.
Order a new ink cartridge. You can continue printing until the LCD
displays Replace Ink.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
• You can still scan even if the ink is low or needs to be replaced.
Remove the jammed paper.
For more detailed information, see the Online User's Guide: Printer
Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Do not put more than one sheet of paper in the manual feed slot at any
one time. Wait until the LCD prompts you to load another sheet of
paper before you feed the next sheet of paper in the manual feed slot.
B
Troubleshooting
23
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Error Message Action
Jam B Front
Repeat Jam B
Front
Jam C Rear
Low Temperature
Media is Full.
No Caller ID
Remove the jammed paper.
For more detailed information, see the Online User's Guide: Printer
Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Remove the jammed paper.
For more detailed information, see the Online User's Guide: Printer
Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Clean the paper pick-up rollers.
For more detailed information, see the Online User's Guide: Clean the
Paper Pick-up Rollers.
After warming the room, allow the machine to warm up to room
temperature. Try again when the machine has warmed up.
Your machine can only save to your memory card if it contains fewer
than 999 files. Delete unused files and try again.
Delete unused files from your memory card to make some free space,
and then try again.
There is no incoming call history. You did not receive calls or you have
not subscribed to the Caller ID service from your telephone company.
To use the Caller ID feature, contact your telephone company.
For more detailed information, see the Online User's Guide: Caller ID.
No Ink Cartridge
No Paper Fed
Remove the new ink cartridge and re-install it slowly and firmly until it
locks into place.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
Do one of the following:
• Refill the paper tray, and then press c.
• Remove and reload the paper, and then press c.
The paper was not inserted in the centre position of the manual feed
slot.
Remove the paper and reinsert it in the centre of the manual feed slot,
and then follow the LCD instructions.
For more detailed information, see the Online User's Guide: Load
Paper in the Manual Feed Slot.
The Jam Clear Cover is not closed correctly.
24
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Error Message Action
No Paper Fed
Again
Not Registered
Out of Fax Memory
Out of Memory
Clean the paper pick-up rollers.
For more detailed information, see the Online User's Guide: Clean the
Paper Pick-up Rollers.
The photo paper tray is in the wrong position.
Return the photo paper tray to the Normal printing position when you
use cut sheet paper.
You tried to access a Speed Dial number that has not been stored in
the machine.
Set up the Speed Dial number.
Print the faxes stored in the memory. For more detailed information,
see the Online User's Guide: Print a Fax Stored in the Machine's
Memory.
If a fax-sending or copy operation is in progress:
• Press Stop/Exit and wait until the other operations that are in
progress finish, and then try again.
• Press c to select Partial Print to copy the pages scanned so
far.
• Print the faxes stored in the memory.
For more detailed information, see the Online User's Guide: Print a
Fax Stored in the Machine's Memory.
Paper Size
Mismatch
Replace Ink
1. Check that the paper size you selected on the machine's display
matches the size of the paper in the tray.
For more detailed information, see the Online User's Guide:
Change the Paper Size and Paper Type.
2. Make sure you loaded the paper in a Portrait position, by setting
the paper guides at the indicators for your paper size.
For more detailed information, see the Online User's Guide: Load
Paper.
3. After you have checked the paper size and the paper position,
follow the LCD instructions.
If printing from your computer, make sure the paper size you selected
in the printer driver matches the size of paper in the tray.
For more detailed information, see the Online User's Guide: Print
Settings (Windows®) or Print Options (Mac).
One or more of the ink cartridges have reached the end of their lives.
Replace the ink cartridges.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
• You can still scan even if the ink is low or needs to be replaced.
B
Troubleshooting
25
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Error Message Action
Tray not detected
Tray Settings
Unable to Clean
XX
Unable to Init.
XX
Unable to Print
XX
Slowly push the paper tray completely into the machine.
Paper or a foreign object has prevented the paper tray from being
inserted correctly.
Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
the Online User's Guide: Printer Jam or Paper Jam.
This message is displayed when the setting to confirm the paper type
and size is enabled.
To not display this confirmation message, change the setting to Off.
For more detailed information, see the Online User's Guide: Change
the Check Paper Size Setting.
A foreign object, such as a paper clip or a piece of ripped paper, is in
the machine.
Open the scanner cover and remove any foreign objects and paper
scraps from inside the machine.
If the error message continues:
• (MFC-J491DW)
Transfer your faxes to another fax machine or your computer before
disconnecting the machine so you will not lose any important
messages. Then, disconnect the machine from the power for
several minutes and reconnect it.
For more detailed information, see the Online User's Guide:
Transfer Your Faxes or Fax Journal Report.
• (DCP-J572DW)
Disconnect the machine from the power for several minutes, and
then reconnect it.
Unable to Scan XX
Wrong Ink
Cartridge
• (MFC-J491DW)
Transfer your faxes to another fax machine or your computer before
disconnecting the machine so you will not lose any important
messages. Then, disconnect the machine from the power for
several minutes and reconnect it.
For more detailed information, see the Online User's Guide:
Transfer Your Faxes or Fax Journal Report.
• (DCP-J572DW)
Disconnect the machine from the power for several minutes, and
then reconnect it.
The ink cartridge model number is not compatible with your machine.
Verify whether the cartridge model number will work with your
machine.
See Related Information: Supply Specifications at the end of this
section.
26
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Error Message Action
Wrong Ink Colour
Check which ink cartridges are not matched by colour to their ink
cartridge positions and move them to their correct positions.
Related Information
• Telephone Line Interference/VoIP on page 15
• Supply Specifications on page 29
27
B
Troubleshooting
Page 29
.
A B C A
Appendix
C
Enter Text on Your Brother Machine
• The characters that are available may differ depending on your country.
DCP-J572DW
You may need to enter text into the machine, for example, when you set the time and date.
Inserting spaces
Making corrections
When you are setting certain menu selections, such as the Station ID, you may need to enter text
into the machine. Most dial pad buttons have three or four letters printed on the buttons. The
buttons for 0, # and do not have printed letters because they are used for special characters.
• Press a, b, d or c to select the number, letter or special character you want to select, and
press OK. Repeat for each character until the number or name is complete and then press a,
b, d or c to select
• Press a, b, d or c to select , and then press OK to cycle between letters, numbers and
special characters.
• Press a, b, d or c to select , and then press OK to cycle between lowercase and
uppercase letters.
• To enter a space, press a, b, d or c to select , and then press OK.
• If you entered an incorrect number or letter and want to change it, press a, b, d or c to select
or . Press OK several times to move the cursor under the incorrect character. Then
press a, b, d or c to select , and press OK. Re-enter the correct letter.
and then press OK.
MFC-J491DW
28
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Press the appropriate dial pad button the number of times shown in this reference table to access
Ä Ë Ö Ü À Ç È É 0
the character you want.
Press
Button
2 A B C a b c 2 A B
3 D E F d e f 3 D E
4 G H I g h i 4 G H
5 J K L j k l 5 J K
6 M N O m n o 6 M N
7 P Q R S p q r s 7
8 T U V t u v 8 T U
9 W X Y Z w x y z 9
• To move the cursor to the left or right, press a, b, d or c to select or , and then press
OK.
Inserting spaces
• To enter a space, press a, b, d or c to select
Making corrections
One
Time
Two
Times
Three
Times
Four
Times
Five
Times
, and then press OK.
Six
Times
Seven
Times
Eight
Times
Nine
Times
• If you entered an incorrect number or letter and want to change it, press a, b, d or c to select
or . Press OK several times to move the cursor under the incorrect character. Then
press a, b, d or c to select , and press OK. Re-enter the correct letter.
Special characters and symbols
Press
Press
Press #
Press 0
, # or 0 repeatedly until you see the special character or symbol you want.
Supply Specifications
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges
that are separate from the print head assembly.
Service Life
of Ink
Cartridge
The first time you install a set of ink cartridges the machine will use an amount
of ink to fill the ink delivery tubes for high quality printouts. This process will
only happen once. After this process is complete the page yield for the
C
Appendix
29
Page 31
cartridges provided with your machine is approximately the same as that of
standard cartridges.
Replacement Supplies
(For Australia and other
(For other countries)
Oceania countries)
Standard Yield Black LC3311BK LC3511BK
Standard Yield Yellow LC3311Y LC3511Y
Standard Yield Cyan LC3311C LC3511C
Standard Yield Magenta LC3311M LC3511M
Black, Yellow, Cyan and Magenta - Approximately 200 pages
(For Australia and other
1
(For other countries)
Oceania countries)
High Yield Black LC3313BK LC3513BK
High Yield Yellow LC3313Y LC3513Y
High Yield Cyan LC3313C LC3513C
High Yield Magenta LC3313M LC3513M
Black, Yellow, Cyan and Magenta - Approximately 400 pages
1
For more information about the replacement supplies, visit us www.brother.com/pageyield
What is Innobella?
Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from
the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long lasting" print results.
When you print photo images, Brother recommends Innobella glossy photo paper (BP71 series)
for high quality. Brilliant prints are made easier with Innobella Ink and paper.
If using Windows
®
, double-click the Brother Creative Center icon
on your desktop to
access our FREE website designed as a resource to help you easily create and print
customized materials for business and home use with photos, text and creative touch.
Mac users can access Brother CreativeCenter at this web address:
www.brother.com/creativecenter
1
Approx. cartridge yield is declared in accordance with ISO/IEC 24711
30
Page 32
For Australia Only:
Support – For technical support of your Brother Product other than what you
can resolve through the User’s Guide, please visit our website or Solutions
website (see below) to find an answer to FAQs/Troubleshooting, locating
Drivers & Software.
Alternatively, please contact the Product Support Centre for any customer
care/technical support enquiry.
To contact Brother International (Aust) Pty Ltd for support on a Brother
product please see the details listed below:
Product Support Centre:
Australia
Brother International
(Aust) Pty Ltd
Phone:
Solutions Site:
Website:
Email:
Our Technical Support Consultants are available 5 days a week by phone
during the hours of 8.30am to 5.00pm (AEST/AEDT) Monday to Friday.
02 8875 6000
support.brother.com
http://www.brother.com.au
To submit an e-mail enquiry, visit
http://www.brother.com.au go to Service and
Support area and follow the prompts.
For New Zealand Only:
For technical support for your Brother Product please refer to this user guide
and the FAQ’s available on our Brother Solutions website,
support.brother.com.
Drivers, software, user guides and technical references are all available on
our Brother Solutions website.
If you require further assistance please contact Brother International (NZ)
Limited on the following numbers
Technical Brother Support
Technical Support for those not using Genuine Consumables
Fax Assistance
Our Technical Support Consultants are available 7 days a week by phone
during the hours of 8.30am to 5pm Monday to Friday and 9am to 5pm
Saturday and Sunday.
Email Assistance
Please visit http://www.brother.co.nz and submit a helpdesk enquiry from our
Service and Support page.
Web Assistance
Please visit http://www.brother.co.nz under Service and Support for
Frequently Asked Questions, Driver downloads, Warranty information and
Service Centres.
0800 329 111
0900 552 152
0800 837 822
Page 33
Visit us on the World Wide Web
www.brother.com
These machines are approved for use in the country of purchase only. Local Brother
companies or their dealers will support only machines purchased in their own countries.
Made from 100% recycled paper
(excludes cover)
D0112Z001-00
OCE/ASA
Version 0
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