Brother MFC-J480DW, MFC-J460DW, MFC-J485DW User Manual

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Basic User's Guide

MFC-J460DW MFC-J480DW MFC-J485DW

Online User's Guide

This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals

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If you need to call Customer Service

Please complete this information for future reference:

Model Number:

MFC-J460DW/MFC-J480DW/MFC-J485DW

(Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/html/registration

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

• may serve as confirmation of the purchase date of your product should you lose your receipt;

• may support an insurance claim by you in the event of product loss covered by insurance; and,

• will help us notify you of enhancements to your product and special offers.

The most convenient and efficient way to register your new product is online

http://www.brother.com/html/registration.

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Brother Numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made

from within that country.

Register Your Product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

• may serve as confirmation of the purchase date of your product if you lose your receipt;

• may support an insurance claim by you in the event of product loss covered by insurance; and,

• will help us notify you of enhancements to your product and special offers.

Complete and fax the Brother Warranty Registration and Test Sheet, or register on-line at

http://www.brother.com/registration

FAQs (Frequently Asked Questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://support.brother.com

• Check here for Brother driver updates.

• To keep your machine’s performance up to date, check here for the latest firmware upgrade.

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For Customer Service

In USA:

http://www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

1-877-268-9575 (test your fax sending and fax receiving operations)

In Canada:

http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit http://www.brother-usa.com/service.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, visit http://www.brother.ca/support.

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Ordering Accessories and Supplies

For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.

NOTE

In Canada, only Visa and MasterCard are accepted.

In USA:

1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

http://www.brothermall.com

In Canada:

http://www.brother.ca

Order Information

Description Item

Ink Cartridge Standard Yield

Ink Cartridge High Yield

Premium Plus Glossy Photo Paper

(Letter size / 20 sheets) BP71GLTR

(4" x 6" size / 20 sheets) BP71GP20

Multipurpose Paper - Plain Paper

(Letter size / 500 sheets) BP60MPLTR (USA only)

Telephone Line Cord LG3077001 (USA only)

Basic User's Guide LEW786001 (English for USA and Canada)

CD ROM for Windows® & Mac

For more information about the replacement supplies, visit http://www.brother.com/pageyield.

LC201BK / LC201Y / LC201C / LC201M

(Prints approx. 260 pages)

LC203BK / LC203Y / LC203C / LC203M

(Prints approx. 550 pages)

LEW786002 (French for Canada)

LEW526001

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Notice - Disclaimer of Warranties (USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

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You Can Use the Following Features

Printing

Scanning

Mobile Connect

Use Brother iPrint&Scan to check the machine status and access various functions from mobile devices.

By installing Brother iPrint&Scan on your mobile device and connecting to the machine, you can use the following convenient features:

• Print

You can print photos, documents, and web pages from your mobile device. You can also print files from various web services.

• Scan

You can scan photos and documents and save them to your mobile device.

• Copy

You can use your mobile device to edit scanned images (crop and rotate images), and then print them using the machine.

• Fax

You can fax photos and documents that are stored on your mobile device. You can also view faxes, which are received by the machine, on your mobile device.

• Check the Machine Status

Web Connect / Brother Apps

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

For more information, see the Web Connect Guide:

solutions.brother.com/manuals

You can check the remaining ink levels and other information, and view error solutions.

For more information, see the

Mobile Print/Scan Guide for Brother iPrint & Scan:

solutions.brother.com/manuals

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User's Guides and Where to Find Them

Which Guide? What's in It? Where Is It?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine, and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic PC-Print, Scan, Copy and

Fax operations and basic machine maintenance. See troubleshooting tips.

Online User's Guide This guide includes the additional contents of

the Basic User’s Guide.

In addition to information about the PC-Print, Scan, Copy, Fax and Brother ControlCenter operations, useful information is included about using the machine on a network.

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother machine, as well as downloading images, printing data and uploading files directly to Internet services.

Printed / In the box

HTML and PDF file / Brother Solutions

Center

PDF file / Brother Solutions Center

AirPrint Guide This Guide provides information for using

AirPrint to print from OS X v10.8.5 or later and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Google Cloud Print Guide This Guide provides details about how to use

Google Cloud Print™ services for printing over the Internet.

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about printing from your mobile device, and scanning from your Brother machine to your

mobile device when connected to a Wi-Fi

network.

Visit solutions.brother.com/manuals.

PDF file / Brother Solutions Center

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Basic Operations and Where to Find Instructions

The contents of the Basic User's Guide are also included in the Online User's Guide with more details.

Features Contents Guide

Setup Load paper Basic User's Guide

Connect the machine to your computer Quick Setup Guide

Connect the machine to your mobile device

Copy Copy a document Basic User's Guide

Various types of copies (2-sided copies, and so on)

Fax Send and receive a fax Basic User's Guide

Print from your computer (Windows®/ Macintosh)

Print from your mobile device (Brother iPrint&Scan)

Print using the AirPrint function AirPrint Guide

Print using the Google Cloud Print function

Print data downloaded from a cloud service

Transfer a fax to your computer Online User's Guide

Send and receive a fax using your computer

Send and view a fax using your mobile device (Brother iPrint&Scan)

Quick Setup Guide

Online User's Guide

Basic User's Guide

Mobile Print/Scan Guide

Google Cloud Print Guide

Web Connect Guide

Basic User's Guide

Mobile Print/Scan Guide

Scan Scan from the machine Basic User's Guide

Scan from your computer Basic User's Guide

Additional information

Scan from your mobile device (Brother iPrint&Scan)

Save scanned data to a cloud service Web Connect Guide

Error messages Basic User's Guide

Troubleshooting Basic User's Guide

Specifications Online User's Guide

Mobile Print/Scan Guide

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The Online User's Guide Helps You Get the Most

Out of Your Machine

We hope that you find this guide helpful. To learn more about your machine's features, please take a look at our Online User's Guide. It offers:

Quicker navigation!

Search box

Navigation index in a separate panel

Comprehensive!

Every topic in one guide

Simplified Layout!

Provides step-by-step instructions

Feature summary at the top of the page

1. Search Box

2. Navigation

3. Summary

4. Step-by-Step

To View Online User's Guides

To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.

For Windows® users only: you can also access your machine's guides by using Brother Utilities. The Brother Utilities tool is included in the standard installation and, once installed, you can find it

either as a shortcut on your desktop, or from the Windows® Start menu.

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Questions or Problems? Please take a look at our FAQs, solutions, and videos online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at

http://support.brother.com

• Provides several ways to search!

• Displays related questions for more information

• Receives regular updates based on customer feedback

Since the Brother Solutions Center is updated regularly, this screenshot is subject to change without notice.

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Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

Tips icons provide helpful hints and supplementary information.

Bold

Bold style identifies buttons on the machine's control panel or computer screen.

Italics

Italicized style emphasizes an important point or refers you to a related topic.

[Courier New]

Courier New font identifies messages shown on the machine's LCD.

• Most of the illustrations in this User's Guide show the MFC-J480DW.

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For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at http://support.brother.com to download drivers.

To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product's descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

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Basic User's Guide

General Information ............................................................................................ 1

Control Panel Overview.............................................................................................1

LCD Overview ...........................................................................................................5

Access Brother Utilities (Windows®) .........................................................................6

Uninstall the Brother Software and Drivers (Windows®) .................................6

Paper Handling .................................................................................................... 7

Load Paper................................................................................................................7

Load paper in the paper tray............................................................................7

Change the Check Paper Size Setting ............................................................9

Change the Paper Size and Paper Type...................................................................9

Recommended Print Media.....................................................................................10

Handle and Use Print Media....................................................................................10

Print .....................................................................................................................11

Print from Your Computer........................................................................................ 11

Print a Document (Macintosh) .......................................................................11

Print a Document (Windows®).......................................................................11

Print on Both Sides of the Paper Automatically (Automatic 2-sided

Printing) (Windows®) .....................................................................................11

Print More Than One Page on a Single Sheet of Paper (N in 1)

(Windows®)....................................................................................................12

Print Photos from ControlCenter4 (Windows®) .............................................12

Copy ................................................................................................................... 14

Copy a Document ...................................................................................................14

Copy Settings ..........................................................................................................15

Copy Options .................................................................................................15

Scan.................................................................................................................... 17

Scan from Your Computer (Windows®)...................................................................17

Scan Using ControlCenter4 Home Mode (Windows®) ..................................17

Scan Using the Scan Button on Your Brother Machine...........................................18

Scan Using the Scan Button on the Machine ................................................18

Fax ...................................................................................................................... 20

Before Faxing ..........................................................................................................20

Set Your Station ID ........................................................................................20

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Telephone Line Interference/VoIP..................................................................20

Receive Modes ..............................................................................................21

Choose the Correct Receive Mode................................................................21

Set the F/T Ring Time (Pseudo/Double-ring).................................................23

Set the Number of Rings Before the Machine Answers (Ring Delay) ...........23

Store Numbers ........................................................................................................24

Store Address Book Numbers .......................................................................24

Change or Delete Address Book Names or Numbers ...................................24

Telephone Services and External Devices ..............................................................25

Voice Mail ......................................................................................................25

Distinctive Ring .............................................................................................25

Voice Over Internet Protocol (VoIP)...............................................................25

Connection of an External Telephone Answering Device (TAD)....................25

External and Extension Telephones ..............................................................25

Fax Using Your Machine .........................................................................................26

Send a Fax ....................................................................................................26

Fax Using Your Computer (PC-FAX).......................................................................28

Send Faxes from Your Computer ..................................................................28

Receive Faxes on Your Computer (Windows® only) .....................................28

Routine Maintenance ........................................................................................ 30

Clean the Scanner...................................................................................................30

Check the Print Quality............................................................................................30

Check the Print Alignment from Your Brother Machine ...........................................32

Troubleshooting ................................................................................................ 33

Identify the Problem.................................................................................................33

Error and Maintenance Messages...........................................................................35

Transfer Your Faxes or Fax Journal Report...................................................40

Troubleshooting for Wireless LAN setup.................................................................41

Wireless LAN Report Error Codes.................................................................41

Fax and Telephone Problems..................................................................................43

Troubleshooting for Other Fax Problems.......................................................44

Print or Scan Problems............................................................................................46

Troubleshooting for Other Print Problems .....................................................48

Document and Paper Jams.....................................................................................49

Document Jams.............................................................................................49

Printer Jam or Paper Jam..............................................................................50

Appendix ............................................................................................................ 57

Enter Text on Your Brother Machine........................................................................57

Supply Specifications ..............................................................................................59

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Index ................................................................................................................... 60

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General Information

Control Panel Overview

General Information

1. 1.8" Liquid Crystal Display (LCD)

Displays messages to help you set up and use the machine.

Adjust the angle of the control panel by lifting it.

2. Mode buttons

FAX

Press to switch the machine to FAX Mode.

SCAN

Press to switch the machine to SCAN Mode.

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COPY

Press to switch the machine to COPY Mode.

WEB

Press to switch the machine to WEB Mode.

3. Settings buttons

Clear

Press to delete characters or to go back to the previous menu level.

Settings

Press to access the main menu.

Press to choose a setting.

d or c

Press to adjust the ring volume while the machine is idle.

• Press to store Speed Dial and Group numbers in the machine's memory.

• Press to look up and dial numbers that are stored in the machine's memory.

Press to configure the wireless settings while the machine is idle.

a or b

Press to scroll through the menus and options.

d or c

Press to move the cursor left or right on the LCD.

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4. Telephone buttons

Hook

Press before dialing to ensure a fax machine answers, and then press Black Start or Color Start.

If the machine is in Fax/Tel (F/T) Mode and you pick up the handset of an external telephone during the F/T ring (pseudo/double-ring), press Hook to talk.

General Information

Redial/Pause

• Press to dial the last 30 numbers you called.

• Press to insert a pause when dialing numbers.

5. Dial Pad

• Use to dial fax and telephone numbers.

• Use as a keyboard to enter text or characters.

Stop/Exit

• Press to stop an operation.

• Press to exit from a menu.

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7. Power On/Off

Press to turn on the machine.

Press and hold down to turn off the machine. The LCD will display [Shutting Down]

and will stay on for a few seconds before turning itself off. If you have connected an external telephone or TAD, it is always available.

If you turn off the machine using , it will still clean the print head periodically to maintain

print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to a power source at all times.

8. Start buttons

Black Start

• Press to start sending faxes in black & white.

• Press to start making copies in black & white.

• Press to start scanning documents (in color or black & white depending on the scan

setting).

Color Start

• Press to start sending faxes in full color.

• Press to start making copies in full color.

• Press to start scanning documents (in color or black & white depending on the scan

setting).

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LCD Overview

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This screen shows the machine’s status when the machine is idle. This Home screen is also called the Ready Mode screen. When displayed, this indicates that your machine is Ready for the next command.

1. Quiet Mode

The (Quiet Mode) icon appears when

the [Quiet Mode] setting is set to [On].

The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes slower.

2. Wireless Status

Each icon in the following table shows the wireless network status.

3. Ink

Displays the available ink volume.

When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink color.

4. Date & Time

Displays the date and time set on the machine.

5. Faxes in memory

Displays how many received faxes are in the machine's memory.

6. Receive Mode

Displays the current Receive Mode.

• [Fax] (Fax Only)

• [F/T] (Fax/Tel)

• [TAD] (External TAD)

• [Mnl] (Manual)

When the Distinctive Ring feature is turned on, the LCD displays [D/R].

General Information

The wireless setting is disabled.

Wireless network is connected.

A three-level indicator in the LCD displays the current wireless signal strength.

The wireless access point cannot be detected.

You can configure wireless settings by

pressing on the control panel. For

more information, see the Quick Setup Guide.

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Access Brother Utilities

Choose the operation you want to use.

(Windows®)

Brother Utilities is an application launcher

that offers convenient access to all Brother applications installed on your computer.

Do one of the following:

• (Windows® XP, Windows Vista® and Windows® 7)

Click (Start) > All Programs >

Brother > Brother Utilities.

• (Windows® 8)

Tap or click

either on the Start screen or the desktop.

• (Windows® 8.1)

Move your mouse to the lower left corner of the Start screen and click

(if you are using a touch-based

device, swipe up from the bottom of the Start screen to bring up the Apps screen).

When the Apps screen appears, tap

or click (Brother Utilities).

(Brother Utilities)

Uninstall the Brother Software and Drivers

(Windows®)

Launch (Brother Utilities).

Click the drop-down list, and then select

your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.

Follow the instructions in the dialog box to uninstall the software and drivers.

Select your machine.

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Paper Handling

Load Paper

Load paper in the paper tray

• If the [Check Paper] setting is set to [On] and you pull the paper tray out of

the machine, a message appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size and Paper Type settings if needed, following the on-screen instructions.

• Load only one size and type of paper in the paper tray at a time.

• When you load a different paper size in the tray, you must change the Paper Size setting in the machine or the paper size setting on your computer.

Pull the paper tray completely out of the

machine.

Gently press and slide the paper width

guides (1) and then the paper length guide (2) to fit the paper size.

When you are using Legal size paper, press the square paper tray expansion button (1) and slide out the paper tray until the square paper tray expansion button locks into the square LGL hole.

Paper Handling

Open the output paper tray cover (1).

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Fan the stack of paper well.

Gently load paper in the paper tray with

the printing surface face down.

Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.

Gently adjust the paper width guides (1)

to fit the paper.

Make sure the paper guides touch the edges of the paper.

Close the output paper tray cover.

Slowly push the paper tray completely into the machine.

IMPORTANT

• Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

• Loading more than 20 sheets of Photo 2L (5" x 7")/(13 x 18 cm) paper may cause paper jams.

To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.

While holding the paper tray in the

machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

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Change the Check Paper Size Setting

Change the Paper Size and Paper Type

If the Check Paper setting is set to [On] and you pull the paper tray out of the machine, the LCD displays a message asking if you want to change the Paper Size and Paper Type settings.

The default setting is [On].

Press Settings.

Press a or b to select the following:

a. Select [General Setup].

Press OK.

b. Select [Check Paper]. Press OK.

c. Select [On] or [Off]. Press OK.

Press Stop/Exit.

Related Information

• Error and Maintenance Messages on page 35

Set the Paper Size and Paper Type settings for the paper tray.

• To get the best print quality, set the machine for the type of paper you are using.

• When you change the size of the paper you load in the tray, you must change the Paper Size setting on the LCD at the same time.

Press Settings.

Press a or b to select the following:

a. Select [General Setup].

Press OK.

b. Select [Paper Type]. Press OK.

c. Select [Plain Paper], [Inkjet

Paper], [Brother BP71] or [Other Glossy]. Press OK.

d. Select [Paper Size]. Press OK.

e. Select the paper size option you

want, and then press OK.

Paper Handling

Press Stop/Exit.

The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When you use glossy paper, remove each sheet at once to prevent smudging or paper jams.

Related Information

• Error and Maintenance Messages on page 35

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Recommended Print

Handle and Use Print

Media

For the best print quality, we recommend using the Brother paper listed in the table.

Brother paper

Paper Type Item

Premium Plus Glossy Photo

Letter BP71GLTR

4" x 6" BP71GP20

Media

• Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

• Avoid touching the shiny (coated) side of photo paper.

IMPORTANT

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped

1. 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• Extremely shiny or highly textured

• Paper that cannot be arranged uniformly when stacked

• Paper made with a short grain

Paper capacity of the output paper tray cover

Up to 50 sheets of Letter, Legal or A4 20 lb (80 g/m²) paper.

• Photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging.

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Print

Print from Your Computer

Print a Document (Macintosh)

For printing instructions, see the Online User's Guide: Print from Your Computer (Macintosh).

Print a Document (Windows®)

Select the print command in your

application.

Select Brother MFC-XXXX (where

XXXX is the name of your model).

Click Print.

Complete your print operation.

For more information, see the Online User's Guide: Print from Your Computer

(Windows®).

Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)

(Windows®)

• Make sure the back cover is closed.

• If paper is curled, straighten it and put it back in the paper tray.

• Use regular paper or thin paper. DO NOT use bond paper.

• If the paper is thin, it may wrinkle.

Select the print command in your

application.

Select Brother MFC-XXXX (where

XXXX is the name of your model), and then click the printing properties or preferences button.

The printer driver window appears.

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In the Orientation field, select either the

Portrait or Landscape option to set the

orientation of your printout.

If your application software contains a similar layout feature, we recommend using the one in the application.

Click the 2-sided / Booklet drop-down

list, and then select 2-sided.

Click the 2-sided Settings button.

Select one of the options from the

2‑sided Type menu.

Select the print command in your

application.

Select Brother MFC-XXXX (where

XXXX is the name of your model), and then click the printing properties or preferences button.

The printer driver window appears.

In the Orientation field, select either the

Portrait or Landscape option to set the

orientation of your printout.

If your application software contains a similar layout feature, we recommend using the one in the application.

Select the Binding Offset check box if

you want to specify the offset for binding in inches or millimeters.

Click OK to return to the printer driver

window.

Change other printer settings if needed.

The Borderless feature is not available when using this option.

Click OK again, and then complete your

print operation.

Print More Than One Page on a Single Sheet of Paper

(N in 1) (Windows®)

Click the Multiple Page drop-down list,

and then select the 2 in 1, 4 in 1, 9 in 1, or 16 in 1 option.

Click the Page Order drop-down list,

and then select your page order.

Click the Border Line drop-down list,

and then select your border line type.

Change other printer settings if needed.

Click OK, and then complete your print

operation.

Print Photos from ControlCenter4 (Windows®)

You can print and edit photos using various ControlCenter features.

In the following steps, the ControlCenter Home mode is used as an example.

Make sure you have loaded the correct

media in the paper tray.

Click the

the task tray, and then click Open.

(ControlCenter4) icon in

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Click the Photo tab.

Select the folder that contains the image

you want to print.

Select images you want to print by

clicking the image in the image viewer and selecting the check box under the image.

Specify the number of copies you want

to print (1-99) by clicking

Click Print.

The print settings window appears.

Configure the settings for the Paper

Size, Media Type, and Layout options.

Click the Start Printing button.

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Pre s s S t a r t

Nor m a l

Quali t y

Paper Type

Paper Size

Copy

Copy a Document

Make sure you have loaded the correct

size paper in the paper tray.

Do one of the following:

• Place the document face down on the scanner glass.

• Place the document face down in the ADF.

(If you are copying multiple pages, we recommend using the ADF.)

Press (COPY).

The LCD displays:

Enter the number of copies using the

dial pad.

Change the copy settings, if needed.

Press a or b to scroll through the copy settings. When the setting you want is highlighted, press OK.

• When you load paper other than Letter size Plain Paper, you must change the [Paper Size] and [Paper Type] settings.

When finished, press Black Start or

Color Start.

To stop copying, press Stop/Exit.

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Copy Settings

Copy Options

Option Description

Quality

Select a copy resolution for your type of document.

• When you select the Normal option, Plain Paper is the only Paper Type option.

Paper Type

Select a paper type.

If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality.

Paper Size

Select a paper size.

If you are copying on paper other than Letter size, you must change the Paper Size setting.

Enlarge/Reduce 100%

Enlarge

Reduce

Fit to Page

Custom(25-400%)

Density

Increase the density to make the text darker.

Decrease the density to make the text lighter.

Select an enlargement ratio for the next copy.

Select a reduction ratio for the next copy.

Adjusts the copy size to fit on the paper size you have set.

Enter an enlargement or reduction ratio.

Copy

Stack/Sort

Page Layout

Select to stack or sort multiple copies.

Stack

Sort

Make N in 1, 2 in 1 ID, or Poster copies.

4 in1 Poster

Page 32

Option Description

2-sided Copy

Advanced Settings

Set New Default

Factory Reset

Select to copy on both sides of the paper.

1-sided→2-sided 2-sided→2-sided

Remove Background

Removes the document's background color in copies. The white background becomes more apparent. This saves some ink and may make certain copies easier to read.

Saves the copy settings that you use most often by setting them as the default settings.

Restores any changed copy settings to the factory settings.

Page 33

Scan

Scan from Your Computer (Windows®)

There are several ways you can use your computer to scan photos and documents on your Brother machine. Use the software applications provided by Brother, or use your favorite scanning application.

Scan Using ControlCenter4 Home Mode (Windows®)

Select Home Mode as the mode setting for ControlCenter4.

Load your document.

Click the (ControlCenter4) icon in

the task tray, and then click Open.

Click (Scan).

The machine starts scanning, and the scanned image appears in the image viewer.

If you scanned multiple pages using the

ADF, click the left or right arrow buttons to preview each scanned page.

Crop the scanned image, if needed.

Do one of the following:

• Click

data.

• Click (Print) to print scanned

data.

• Click

Application) to open scanned data in another application.

(Save) to save scanned

(Open with an

Scan

Click the Scan tab.

Select the Document Type.

Change the document's Scan Size, if

needed.

• Click (Send E-mail) to attach

scanned data to an email.

• Click (OCR) to convert your

scanned document to an editable text file.

Page 34

Scan Using the Scan Button on Your Brother Machine

Scan Using the Scan Button on the Machine

Use the Scan button on the machine to make temporary changes to the scan settings. To make permanent changes, use Brother's ControlCenter software.

Do one of the following:

• Place the document face down on the scanner glass.

Press a or b to select the [Scan to

File] option, and then press OK.

If the machine is connected over the

network, press a or b to select the computer where you want to send data, and then press OK.

If the LCD prompts you to enter a PIN, use the control panel to enter the fourdigit PIN for the computer, and then press OK.

Do one of the following:

• To change the settings, go to the next step.

• To use the default settings, press Black Start or Color Start.

[Scan Type] depends on the default settings. Pressing Black Start or Color Start does not allow you to change the settings.

• Place the document face down in the ADF.

(If you are scanning multiple pages, we recommend using the ADF.)

Press a or b to select the [Scan

Settings] option, and then press OK.

To use the [Scan Settings] option, a computer with the ControlCenter software installed must be connected to the machine.

Press a or b to select the [Set at

Device] option, and then press OK.

Select the scan settings you want to

change, and then press OK.

• [Scan Type]

Select the scan type for your document.

• [Resolution]

Select the scan resolution for your document.

• [File Type]

Press (SCAN).

Page 35

Select the file format for your document.

• [Scan Size]

Select the scan size for your document.

• [Remove Background]

Change the amount of background color that is removed.

Press Black Start or Color Start.

[Scan Type] depends on the settings you have selected. Pressing Black Start or Color Start does not allow you to change the settings.

Scan

Page 36

Fax

Before Faxing

Set Your Station ID

Set the machine's Station ID if you want the date and time to appear on each fax you send.

Press Settings.

Press a or b to select the following:

a. Select [Initial Setup].

Press OK.

b. Select [Station ID]. Press OK.

Enter your fax number (up to 20 digits)

using the dial pad, and then press OK.

Enter your name (up to 20 characters)

using the dial pad, and then press OK.

For more information about how to enter text, see the Appendix.

Press Stop/Exit.

NOTE

(USA only)

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machines or such business, other entity or individual.

Telephone Line Interference/ VoIP

If you are having problems sending or receiving a fax due to possible interference on the telephone line or if you are using a VoIP system, we recommend changing the modem speed to minimize errors in fax operations.

Press Settings.

Press a or b to select the following:

a. Select [Initial Setup].

Press OK.

b. Select [Compatibility].

Press OK.

c. Select [Normal] or [Basic(for

VoIP)]. Press OK.

• [Basic(for VoIP)] reduces the modem speed to 9,600 bps and turns off color fax receiving and ECM, except for color faxsending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed.

To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to [Basic(for VoIP)].

• [Normal] sets the modem speed at 14,400 bps.

Press Stop/Exit.

Page 37

• VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.

Related Information

• Error and Maintenance Messages on page 35

• Fax and Telephone Problems on page 43

Receive Modes

Some receive modes answer automatically ([Fax Only] and [Fax/Tel]). You may want to change the Ring Delay before using these modes.

Fax Only

[Fax Only] mode automatically will answer every call as a fax.

Fax/Tel

[Fax/Tel] mode helps you manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways:

• Faxes will be received automatically.

• Voice calls will start the F/T ring to tell you to pick up the line. The F/T ring is a pseudo/double-ring made by your machine.

Manual

[Manual] mode turns off all automatic answering functions (unless you are using Distinctive Ring feature).

To receive a fax in [Manual] mode, lift the handset of the external telephone or press the Hook button. When you hear fax tones (short repeating beeps), press the Start button, and then select [Receive] to receive a fax. You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine.

External TAD

Incoming calls will be handled in the following ways:

• Faxes will be received automatically.

• Voice callers can record a message on the external TAD.

Related Information

• Fax and Telephone Problems on page 43

Choose the Correct Receive Mode

The correct Receive Mode for you is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring and so on) you will be using on the same line as the Brother machine.

Will you be using a Distinctive Ring number for receiving faxes? (USA and Canada only)

Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-ACall, Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing.

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. Select Manual Mode as your Receive Mode.

If you do not want to answer every call manually to determine whether it's a voice call or a fax, contact your telephone provider and ask about Distinctive Ring services.

Fax

[External TAD] mode lets an external answering device manage your incoming calls.

Page 38

Will you be using a Telephone Answering Device on the same telephone line as your Brother machine?

Your external telephone answering device (TAD) will answer every call automatically. Voice messages are stored on the external TAD and fax messages are printed. Select [External TAD] as your Receive Mode.

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Select [Fax Only] as your Receive Mode.

Will you be using your Brother machine on the same line as your telephone?

• Do you want to receive voice calls

and faxes automatically?

Select [Fax/Tel] mode when your Brother machine and your telephones share the same line.

Important Note: You cannot receive voice messages on either Voice Mail or an answering machine if you select [Fax/Tel] mode.

Press a or b to select the [Fax Only],

[Fax/Tel], [External TAD], or [Manual] option, and then press OK.

Press Stop/Exit.

Related Information

• Fax and Telephone Problems on page 43

• Troubleshooting for Other Fax Problems on page 44

• Do you expect to receive very few

faxes?

Select [Manual] as your Receive Mode. You control the telephone line and must answer every call yourself.

Press Settings.

Press a or b to select the following:

a. Select [Fax]. Press OK.

b. Select [Setup Receive].

Press OK.

c. Select [Receive Mode].

Press OK.

If you cannot change the [Receive Mode] option, make sure the Distinctive Ring feature is set to [Off].

Page 39

Set the F/T Ring Time (Pseudo/Double-ring)

When you set the Receive Mode to [Fax/ Tel], if the call is a fax, your machine will

receive it automatically. However, if it is a voice call, the machine will sound the F/T ring (pseudo/double-ring) for the time you set in the F/T Ring Time option. When you hear the F/T ring, it means that a voice caller is on the line.

Because the F/T ring is a setting only on your Brother machine, extension and external telephones will not ring; however, you can still answer the machine's call on any telephone.

Press Settings.

Set the Number of Rings Before the Machine Answers (Ring Delay)

When somebody calls your machine, you will hear the normal telephone ring sound. The number of rings is set in the Ring Delay option.

• The Ring Delay setting sets the number of times the machine rings before it answers in [Fax Only] and [Fax/ Tel] modes.

• If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of [4].

Press a or b to select the following:

a. Select [Fax]. Press OK.

b. Select [Setup Receive].

Press OK.

c. Select [F/T Ring Time].

Press OK.

d. Select how long the machine will

double-ring to alert you to a voice call ([20Secs], [30Secs], [40Secs], or [70Secs]). Press OK.

Press Stop/Exit.

Even if the caller hangs up during the pseudo/double-ringing, the machine will continue to ring for the set time.

Press Settings.

Press a or b to select the following:

a. Select [Fax]. Press OK.

b. Select [Setup Receive].

Press OK.

c. Select [Ring Delay]. Press OK.

d. Select the number of times you want

the line to ring before the machine answers (0, 1, 2, 3, or 4). Press OK.

• If you select [0], the machine will answer immediately and the line will not ring at all (available only for some countries).

Press Stop/Exit.

Fax

Page 40

Store Numbers

You can set up your machine to store fax numbers in the Address Book.

If you lose electrical power, the Address Book numbers that are in the machine's memory will not be lost.

Change or Delete Address Book Names or Numbers

You can change or delete an Address Book name or number that has already been stored.

Store Address Book Numbers

You can store up to 40 two-digit Speed Dial codes, and each code has a name.

Press (Address Book).

Press a or b to select [Set Speed

Dial] and then press OK.

Do the following steps:

a. Press a or b to select the two-digit

Speed Dial code where you want to store the number. Press OK.

b. Enter the name (up to 16 characters)

using the dial pad. Press OK.

c. Enter the fax or telephone number

(up to 20 digits). Press OK.

• Press Redial/Pause to insert a pause between numbers. You can press Redial/Pause as many times as needed to increase the length of the pause.

d. Press a or b to select [Complete]

and then press OK.

To store another Speed Dial code, repeat these steps.

Press Stop/Exit.

Press

Press a or b to select [Set Speed

Dial] and then press OK.

Press a or b to select the following:

a. Select the two-digit Speed Dial code

b. Select [Change]. Press OK.

To delete the number, select [Delete] and then press OK. Press 1 [Yes] to confirm.

Do one of the following:

• To change the name, press a or b to

• To change the fax or telephone

How to change the stored name or number:

To change a character, press d or c to position the cursor to under the character you want to change, and then press Clear. Enter the new character.

Press a or b to select [Complete] and

then press OK to finish.

(Address Book).

where you want to change the number. Press OK.

select [Name] and then press OK. Enter the name (up to 16 characters) using the dial pad. Press OK.

number, press a or b to select [Fax/ Tel], and then press OK. Enter the fax or telephone number (up to 20 digits). Press OK.

Press Stop/Exit.

Page 41

Telephone Services and External Devices

You may be able to use the following services and connections with your Brother machine.

These are summaries of ways to connect your machine. For more information about each topic, see the Online User's Guide.

Voice Mail

If you have Voice Mail service and your Brother machine on the same line, they will conflict with one another when receiving incoming calls. If you want the Brother machine to share a single line with your Voice Mail, you must either put the Brother machine's in Manual Mode or subscribe to your telephone company’s Distinctive Ring service.

Distinctive Ring

Distinctive Ring is a telephone-company service that allows you to have two different phone numbers on a single line. Each telephone number has its own ring pattern. You can program your Brother machine to receive faxes automatically on one of the two numbers.

Voice Over Internet Protocol (VoIP)

External and Extension Telephones

You can connect a separate telephone to the jack labeled EXT. on the Brother machine. If you answer an incoming fax on the external telephone, you can make the machine receive it by pressing * 5 1, or by pressing Fax Start, and then choosing Receive. If you answer an incoming fax on an extension telephone that shares the line with the Brother machine, you can transfer the fax to the machine by pressing * 5 1.

If the machine answers a voice call and pseudo/double-rings for you to take over, press # 5 1 to take the call on an extension telephone.

Fax

VoIP is a phone system that uses an Internet connection instead of a traditional telephone line. Telephone providers frequently bundle VoIP with Internet and cable services. Your Brother machine may not work with some VoIP systems. For more information, contact your VoIP provider.

Connection of an External Telephone Answering Device (TAD)

Your Brother machine can receive faxes automatically when it shares a line with an external TAD. You must connect the TAD to the jack labeled EXT. on the Brother machine and set the machine's Receive Mode to External TAD.

Page 42

Fax Using Your Machine

Pre s s S t a r t

Ent e r N u m b e r

Contrast

Fax R e s o l u t i o n

Sta n d a r d

Send a Fax

Load your document in the ADF or on

the scanner glass.

Press (FAX).

The LCD displays:

Enter the fax number in one of the

following ways:

• Dial Pad (Enter the fax number manually.)

Press all digits of the number using the dial pad.

• Redial/Pause (Redial the last number you dialed.)

• [Outgoing Call] (Select a number from the Outgoing Call history.)

Press a or b to select the following:

a. Select [Outgoing Call].

Press OK.

b. Select the number you want, and

then press OK.

c. Select [Send a fax].

Press OK.

• [Caller ID hist.] (Select a number from the Caller ID history.)

c. Select [Send a fax].

Press OK.

• [Address Book] (Select a number from the Address Book.)

Press a or b to select the following:

a. Select [Address Book].

Press OK.

b. Select [Search]. Press OK.

c. Do one of the following:

• Enter the two-digit Speed Dial code using the dial pad.

• Select a number from the list in the following ways:

i. Select [Alphabetical

Order] or [Numerical Order]. Press OK.

ii. Select the number you

want. Press OK.

iii. Select [Send a fax].

Press OK.

If you want to change the fax settings,

press a or b to select the setting you want to change, and then press OK.

When finished, press Black Start or

Color Start.

Press a or b to select the following:

a. Select [Caller ID hist.].

Press OK.

b. Select the number you want, and

then press OK.

Page 43

Do one of the following:

• If you are using the ADF, the machine starts scanning and sending the document.

• If you are using the scanner glass and pressed Black Start, the machine starts scanning the first page.

Go to the next step.

• If you are using the scanner glass and pressed Color Start, the LCD asks if you want to send a color fax.

Press 1 to confirm. The machine starts dialing and sending the document.

When the LCD displays [Next

Page?], do one of the following:

• Press 1 to scan another page. Place the next page on the scanner glass, and then press OK. The machine starts scanning the page.

• Press 2 to send a fax (or press Black Start again) when finished scanning pages.The machine starts sending the document.

Repeat this step for each additional page.

Fax

Page 44

Fax Using Your Computer (PC-FAX)

Send Faxes from Your Computer

The Brother PC-FAX feature lets you send a file, created in any application on your computer, as a standard fax and even attach a cover page.

For Windows®:

For more information, see the Online User's Guide: PC-FAX for Windows®.

For Macintosh:

For more information, see the Online User's Guide: PC-FAX for Macintosh.

From your application select File, and

then Print.

(The steps may vary depending on your application.)

The Print dialog box appears.

Select Brother PC-FAX.

Click Print.

The Brother PC-FAX user interface appears.

Enter the recipient’s fax number.

a. Use your computer keyboard or click

the Brother PC-FAX user interface's numeric keypad.

b. Click Add Send Address.

You can also select a stored number from the Address Book.

Receive Faxes on Your Computer (Windows® only)

Use Brother's PC-FAX software to receive faxes on your computer, screen them, and print only those faxes you want.

• Even if you turn off your computer (at night or on the weekend, for example), your machine will receive and store your faxes in its memory. The number of received faxes that are stored in the memory appears on the LCD.

• When you start your computer and the PC-Fax Receive software runs, your MFC transfers your faxes to your computer automatically.

• For PC-Fax Receive to work, the PCFAX Receive software must be running on your computer.

• Before you can set up PC-Fax Receive, you must install the Brother software and drivers on your computer. Make sure your Brother machine is connected to your computer and turned on.

• If your machine displays an error and is unable to print faxes from memory, use PC-FAX to transfer your faxes to a computer.

• PC-Fax Receive is not available for Macintosh.

Click Start.

Your document is sent to the Brother machine and then faxed to the recipient.

Contact the application's vendor if you need more support.

Page 45

Do one of the following:

• (Windows® XP, Windows Vista® and Windows® 7)

Click Start > All Programs >

Brother > Brother Utilities > PCFAX > Receive.

• (Windows® 8)

Click (Brother Utilities), and

then click the drop-down list and select your model name (if not already selected).

Click PC-FAX in the left navigation bar, and then click Receive.

Confirm the message and click Yes.

The PC-FAX Receive window appears.

The (PC-FAX Receive) icon also

appears in your computer task tray.

Fax

Page 46

Routine Maintenance

Clean the Scanner

Unplug the machine from the AC power

outlet.

Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

In the ADF unit, clean the white bar (1)

and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner. (ADF models only)

Check the Print Quality

If faded or streaked colors and text appear or if text is missing on your printouts, the print head nozzles may be clogged. Print the Print Quality Check Sheet and look at the nozzle check pattern.

Press Settings.

Press a or b to select the following:

a. Select [Ink/Maintenance].

Press OK.

b. Select [Impr. PrintQuality].

Press OK.

c. Select [Impr. PrintQuality]

again. Press OK.

Press Color Start.

The machine prints the Print Quality Check Sheet.

Check the quality of the four color

blocks on the sheet.

The LCD asks about the print quality. Do

one of the following:

• If all lines are clear and visible, press c to select [No], and then press OK.

Press Stop/Exit to finish the Print Quality check.

• If lines are missing (see Poor, below), press d to select [Yes], and then press OK.

Related Information

• Troubleshooting for Other Fax Problems on page 44

• Troubleshooting for Other Print Problems on page 48

Page 47

Poor

The LCD asks you to check the print

quality of each color. Press d or c to select the pattern (1–4) that most closely matches the printing result, and then press OK.

Do one of the following:

• If print head cleaning is needed, press OK to start the cleaning procedure.

• If print head cleaning is not needed, the Maintenance screen reappears on the LCD. Press Stop/Exit to finish the Print Quality check.

When a print head nozzle is clogged, the printed sample looks like this.

After the print head nozzle is cleaned, the horizontal lines are gone.

After the cleaning procedure is finished,

the LCD asks if you want to check the print quality again.

Press 1 [Yes] to start the print quality check, and then press Color Start.

The machine prints the Print Quality Check Sheet again. Check the quality of the four color blocks on the sheet again.

If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.

IMPORTANT

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

Related Information

• Troubleshooting for Other Print Problems on page 48

Routine Maintenance

Page 48

Check the Print

(A)

Alignment from Your Brother Machine

If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment.

Press Settings.

Press a or b to select the following:

a. Select [Ink/Maintenance].

Press OK.

b. Select [Impr. PrintQuality].

Press OK.

c. Select [Alignment]. Press OK.

When the print alignment is not adjusted correctly, text looks blurry or crooked, like this.

After the print alignment is adjusted correctly, text looks like this.

Press Stop/Exit.

Press OK.

Press Black Start or Color Start.

The machine starts printing the Alignment Check Sheet.

For the (A) pattern, press d or c to

select the number of the test print that has the fewest visible vertical stripes (1-9), and then press OK.

In the example above, row number 6 is the best choice.

Repeat this step for the rest of the patterns.

Related Information

• Troubleshooting for Other Print Problems on page 48

Page 49

Troubleshooting

Use this section to resolve problems you may encounter when using your Brother machine.

Identify the Problem

Even if there seems to be a problem with your machine, you can correct most problems yourself.

First, check the following:

• The machine's power cord is connected correctly and the machine's power is on.

• All of the machine's orange protective parts have been removed.

• The ink cartridges are installed correctly.

• The Scanner Cover and the Jam Clear Cover are fully closed.

• Paper is inserted correctly in the paper tray.

• The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.

• (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.

• Check the LCD or the machine's status in Status Monitor on your computer.

Find the Error Find the Solution

Using the Status Monitor

• Double-click the icon in the task tray.

• (Windows®) If you check Load Status Monitor on Startup, the Status Monitor will launch automatically each time you start your computer.

• A green icon indicates the normal stand-by condition.

• A yellow icon indicates a warning.

• A red icon indicates an error has occurred.

• A gray icon indicates the machine is offline.

• Click the Troubleshooting button to access Brother's troubleshooting website.

Troubleshooting

Page 50

Find the Error Find the Solution

Using the LCD 1. Follow the messages on the LCD.

2. See the instructions in the following Error and Maintenance Messages table.

3. If you cannot resolve the error, please refer to the Online User's Guide: Error and Maintenance Messages or see FAQs on the Brother Solutions Center at

http://support.brother.com

Page 51

Error and Maintenance Messages

The most common error and maintenance messages are shown in the table. To see more detailed information, read the Online User's Guide.

You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http:// support.brother.com.

Error Message Action

Absorber NearFull

B&W Print Only

Replace Ink

Cannot Detect

The ink absorber box or flushing box must be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.

One or more of the color ink cartridges have reached the end of their lives.

Replace the ink cartridges.

For more information, see the Online User's Guide: Replace the Ink Cartridges.

The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases:

• If you unplug the machine or take out the ink cartridge.

• (Windows®) If you select Slow Drying Paper in the Basic tab of the printer driver.

(Macintosh) If you select Slow Drying Paper in the Print Settings drop-down list of the printer driver.

Take out the new ink cartridge and reinstall it slowly and firmly until it latches.

For more information, see the Online User's Guide: Replace the Ink Cartridges.

Remove the used ink cartridge and install a new one.

Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service.

Troubleshooting

Cannot Detect Ink

Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge.

Check the model numbers of the ink cartridges and install the correct ink cartridges.

See Related Information: Supply Specifications at the end of this section.

Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service.

Page 52

Error Message Action

Cannot Print Replace Ink

Data Remaining

Disconnected

Document Jam

DR Mode in Use

One or more of the ink cartridges have reached the end of their lives.

Replace the ink cartridges.

For more information, see the Online User's Guide: Replace the Ink Cartridges.

• You can still scan even if the ink is low or needs to be

replaced.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Try to send or receive again.

If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP).

See Related Information: Telephone Line Interference/VoIP at the end of this section.

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

See Related Information: Document Jams at the end of this section.

The machine is in Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode.

Set Distinctive Ring to Off.

For more information, see the Online User's Guide: Turn off Distinctive Ring.

High Temperature

Ink Absorber Full

After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down.

The ink absorber box or flushing box must be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.

Reasons for cleaning are:

1. The machine automatically cleans itself after you remove the power cord and plug it back in.

2. After a paper jam has been cleared, the machine automatically cleans itself before the next received page is printed.

3. The machine automatically cleans itself after sitting idle for more than 30 days (infrequent use).

4. The machine automatically cleans itself after ink cartridges of the same color have been replaced 12 times.

Page 53

Error Message Action

Ink Low

Jam A Inside/ Front

Repeat Jam A

Jam B Front

Repeat Jam B

One or more of the ink cartridges are near the end of their lives.

Order a new ink cartridge. You can continue printing until the LCD displays Cannot Print.

For more information, see the Online User's Guide: Replace the Ink Cartridges.

• You can still scan even if the ink is low or needs to be

replaced.

Remove the jammed paper.

See Related Information: Printer Jam or Paper Jam at the end of this section.

Make sure the paper length guide is set to the correct paper size.

DO NOT extend the paper tray when you load A5 or smaller size paper.

Remove the jammed paper.

See Related Information: Printer Jam or Paper Jam at the end of this section.

Make sure the paper length guide is set to the correct paper size.

DO NOT extend the paper tray when you load A5 or smaller size paper.

Jam C Rear

Low Temperature

No Caller ID

No Ink Cartridge

Remove the jammed paper.

See Related Information: Printer Jam or Paper Jam at the end of this section.

Make sure the paper length guide is set to the correct paper size.

DO NOT extend the paper tray when you load A5 or smaller size paper.

Clean the paper pick-up rollers.

For more information, see the Online User's Guide: Clean the Paper Pick-up Rollers.

After warming the room, allow the machine to warm up to room temperature. Try again when the machine has warmed up.

There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

If you want to use the Caller ID feature, call your telephone company.

For more information, see the Online User's Guide: Caller ID.

Take out the new ink cartridge and re-install it slowly and firmly until it latches.

For more information, see the Online User's Guide: Replace the Ink Cartridges.

Troubleshooting

Page 54

Error Message Action

No Paper Fed

No Paper Fed Again

Not Registered

Out of Fax Memory

Do one of the following:

• Refill the paper tray, and then press Black Start or Color Start.

• Remove and reload the paper, and then press Black Start or Color Start.

The Jam Clear Cover is not closed correctly.

Clean the paper pick-up rollers.

For more information, see the Online User's Guide: Clean the Paper Pick-up Rollers.

You tried to access a Speed Dial number that has not been stored in the machine.

Set up the Speed Dial number.

Do one of the following:

• Clear the data from the memory. To gain extra memory, you can turn off Memory Receive.

For more information, see the Online User's Guide: Turn Off Memory Receive.

• Print the faxes that are in the memory.

For more information, see the Online User's Guide: Print a Fax Stored in the Machine's Memory.

Out of Memory

If a fax-sending or copy operation is in progress:

• Press Stop/Exit and wait until the other operations that are in progress finish, and then try again.

• Press Black Start or Color Start to select Send Now to send the pages scanned so far.

• Press Black Start or Color Start to select Partial Print to copy the pages scanned so far.

• Clear the data in the memory. To gain extra memory, you can turn off Memory Receive.

For more information, see the Online User's Guide: Turn Off Memory Receive.

• Print the faxes that are in the memory.

For more information, see the Online User's Guide: Print a Fax Stored in the Machine's Memory.

Page 55

Error Message Action

Paper Size Mismatch

Tray not detected

Tray Removed

1. Check that the paper size you chose on the machine's display matches the size of the paper in the tray.

See Related Information: Change the Paper Size and Paper Type at the end of this section.

2. Make sure you loaded the paper in a Portrait position, by setting the paper guides at the indicators for your paper size.

3. After you have checked the paper size and the paper position, follow the on-screen instructions.

If you are printing from your computer, make sure the paper size you chose in the printer driver matches the size of paper in the tray.

For more information, see the Online User's Guide: Print Settings (Windows®) or Print Options (Macintosh).

Slowly push the paper tray completely into the machine.

Paper or a foreign object has prevented the paper tray from being inserted properly.

Pull the paper tray out of the machine, and remove the jammed paper or foreign object. If you cannot find or remove the jammed paper, see Related Information: Printer Jam or Paper Jam at the end of this section.

This message is displayed when the setting to confirm the paper type and size is enabled.

To not display this confirmation message, change the setting to Off.

Unable to Clean XX

Unable to Init. XX

Unable to Print XX

Unable to Scan XX

See Related Information: Change the Check Paper Size Setting at the end of this section.

A foreign object, such as a paper clip or a piece of ripped paper, is in the machine.

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine.

If the error message continues:

• Transfer your faxes to another fax machine or your computer before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and reconnect it.

For more information, see the Online User's Guide: Transfer Your Faxes or Fax Journal Report.

Troubleshooting

Page 56

Error Message Action

Wrong Ink Cartridge

Wrong Ink Color

The ink cartridge model number is not compatible with your machine.

Verify the cartridge model number will work with your machine.

See Related Information: Supply Specifications at the end of this section.

Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions.

Related Information

• Change the Check Paper Size Setting on page 9

• Change the Paper Size and Paper Type on page 9

• Telephone Line Interference/VoIP on page 20

• Document Jams on page 49

• Printer Jam or Paper Jam on page 50

• Supply Specifications on page 59

Transfer Your Faxes or Fax Journal Report

If the LCD shows:

• [Unable to Clean XX]

• [Unable to Init. XX]

• [Unable to Print XX]

• [Unable to Scan XX]

We recommend transferring your faxes to another fax machine or to your computer.

You can also transfer the Fax Journal report to see if there are any faxes you must transfer.

For more information, see the Online User's Guide: Transfer Your Faxes or Fax Journal Report.

Page 57

Troubleshooting for Wireless LAN setup

Wireless LAN Report Error Codes

If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the corresponding instructions in the table:

Error Code Problem and Recommended Solutions

TS-01 The wireless setting is not activated, change the wireless setting to ON.

TS-02 The wireless access point/router cannot be detected.

1. Check the following two points:

• Unplug the power to your wireless access point/router, wait for 10 seconds, and then plug it back in.

• If your WLAN access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter.

2. If you manually entered the SSID and security information (SSID/ authentication method/encryption method/Network Key), the information may be incorrect.

Reconfirm the SSID and security information and re-enter the correct information if needed.

TS-04 The Authentication/Encryption methods used by the selected wireless access

point/router are not supported by your machine.

For infrastructure mode, change the authentication and encryption methods of the wireless access point/router. Your machine supports the following authentication methods:

• WPA-Personal

TKIP or AES

• WPA2-Personal

AES

• Open

WEP or None (without encryption)

• Shared key

WEP

If your problem is not solved, the SSID or network settings you entered may be incorrect. Confirm the wireless network settings.

For Ad-Hoc Mode, change the authentication and encryption methods of your computer for the wireless setting. Your machine supports Open authentication only, with optional WEP encryption.

TS-05 The security information (SSID/Network Key) is incorrect.

Confirm the SSID and Network Key. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only.

Troubleshooting

Page 58

Error Code Problem and Recommended Solutions

TS-06 The wireless security information (Authentication method/Encryption method/

Network Key) is incorrect.

Confirm the wireless security information (Authentication method/Encryption method/Network Key) listed in TS-04. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only.

TS-07 The machine cannot detect a wireless access point/router that has WPS or

AOSS™ enabled.

If you would like to configure your wireless settings using WPS or AOSS™, you must operate both your machine and the wireless access point/router.

Confirm that your wireless access point/router supports WPS or AOSS™ and try starting again.

If you do not know how to operate your wireless access point/router using WPS or AOSS™, see the documentation provided with your wireless access

point/router, ask the manufacturer of your wireless access point/router, or ask your network administrator.

TS-08

Two or more wireless access points that have WPS or AOSS™ enabled are detected.

• Confirm that only one wireless access point/router within range has the WPS or AOSS™ method active and try again.

• Try starting again after a few minutes to avoid interference from other access points.

Page 59

Fax and Telephone Problems

If you cannot send or receive a fax, check the following:

Connect one end of the telephone line cord to the area labeled "LINE", and then connect

the other end of the telephone line cord directly to a telephone wall jack.

If you can send and receive faxes when the telephone line is directly connected to the fax, the problem may be unrelated to the machine. Please contact your telephone service provider for connection issues.

Check the receive mode.

See Related Information:

• Receive Modes

• Choose the Correct Receive Mode

Try changing the compatibility settings.

You may be able to send and receive faxes by lowering the connection speed.

For more information, see Related Information: Telephone Line Interference/VoIP.

If the problem still is not resolved, turn the machine off, and then turn it on.

Related Information

• Telephone Line Interference/VoIP on page 20

• Receive Modes on page 21

• Choose the Correct Receive Mode on page 21

Troubleshooting

Page 60

Troubleshooting for Other Fax Problems

Difficulties Suggestions

Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is

plugged into the telephone wall jack and the LINE jack of the machine. Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If you subscribe to DSL, VoIP, or MagicJack services, call your service provider for connection instructions.

Print the Transmission Verification Report and check for an error.

Ask the other party to check that the receiving machine has paper.

Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is

plugged into the telephone wall jack and the LINE jack of the machine.

Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If you hear static or interference on your fax line, contact your local telephone provider.

If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly.

1. Plug the telephone line cord directly from the telephone wall jack to your Brother machine’s LINE jack.

2. Remove the protective cap from your Brother machine’s EXT jack, and then plug the telephone line cord from your answering machine into the EXT jack.

3. Set your answering machine to answer within four rings.

If you are having problems receiving faxes or voice messages, set your answering machine to answer within two or three rings.

4. Record the outgoing message on your answering machine.

• Record five seconds of silence at the beginning of your outgoing message.

• Limit your speaking to 20 seconds.

• End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: “After the beep, leave a message or press *51 and Start to send a fax.”

5. Set your answering machine to answer calls.

6. Set your Brother machine’s Receive Mode to External TAD.

Left and right margins are cut off or a single page is printed on two pages.

See Related Information: Choose the Correct Receive Mode at the end of this section.

Make sure your Brother machine’s Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you answered the call on an external or extension telephone.

Turn on Auto Reduction.

Page 61

Difficulties Suggestions

Dialing does not work. (No dial tone)

Poor sending quality. Try changing your resolution to Fine or S.Fine.

Vertical black lines when sending.

Check all line cord connections.

Change Tone/Pulse setting. (Available only for some countries)

Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner.

See Related Information: Clean the Scanner at the end of this section.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip.

See Related Information: Clean the Scanner at the end of this section.

Related Information

• Choose the Correct Receive Mode on page 21

• Clean the Scanner on page 30

Troubleshooting

Page 62

Print or Scan Problems

IMPORTANT

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you cannot print or scan a document, check the following:

All of the machine's protective parts have been removed.

The interface cables are securely connected to the machine and the computer.

The printer or scanner driver has been installed correctly.

(Scan problem only)

Confirm the machine is assigned with an available IP address. (Windows®)

a. Do one of the following:

(Windows® XP, Windows Vista® and Windows® 7)

Click

Click the drop-down list and select your model name (if not already selected). Click Scan in the left navigation bar, and then click Scanners and Cameras.

(Windows® 8)

Click (Brother Utilities), and then click the drop-down list and select your model

name (if not already selected). Click Scan in the left navigation bar, and then click Scanners and Cameras.

b. Do one of the following:

(Windows® XP)

Right-click a scanner device, and then select Properties. The Network Scanner Properties dialog box appears.

(Windows Vista®, Windows® 7 and Windows® 8)

Click the Properties button.

c. Click the Network Setting tab to confirm the machine's IP address.

(Start) > All Programs > Brother > Brother Utilities.

Page 63

Try printing with your machine. If the problem still remains, uninstall and reinstall the printer driver.

If the problem still remains after trying all the above, try the following:

For a USB interface connection

• Change the USB cable for a new one.

• Use a different USB port.

For a Wireless Network connection

• Confirm your machine's Wireless status on the LCD.

The wireless connection setting is disabled. Enable the WLAN connection and set up the wireless network connection.

The wireless access point cannot be detected. Set up the wireless network connection again.

The wireless network is connected. A three-level indicator in the LCD displays the current wireless signal strength.

You can configure wireless settings by pressing on the control panel.

If you cannot print on both sides of paper, check the following:

Change the paper size setting in the printer driver to Letter.

Troubleshooting

Page 64

Troubleshooting for Other Print Problems

Difficulties Suggestions

Poor print quality Check the print quality.

See Related Information: Check the Print Quality at the end of this section.

Make sure the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using.

For more information, see the Online User's Guide: Print Settings (Windows®) or Print Options (Macintosh).

White horizontal lines appear in text or graphics.

The machine prints blank pages.

Characters and lines are blurred.

Printing appears dirty or ink seems to run.

Photo paper does not feed correctly.

Vertical black lines or streaks appear in copies.

Check the print quality.

See Related Information: Check the Print Quality at the end of this section.

Check the print quality.

See Related Information: Check the Print Quality at the end of this section.

Check the printing alignment.

See Related Information: Check the Print Alignment from Your Brother Machine at the end of this section.

If you are using photo paper, make sure the glossy side of the photo paper is face down in the tray and you have set the correct paper type. If you are printing a photo from your computer, set the Media Type in the printer driver.

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them.

See Related Information: Clean the Scanner at the end of this section.

Check that the speck of dirt has been removed.

Black marks or spots appear in copies.

Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it.

See Related Information: Clean the Scanner at the end of this section.

Check that the speck of dirt has been removed.

Related Information

• Clean the Scanner on page 30

• Check the Print Quality on page 30

• Check the Print Alignment from Your Brother Machine on page 32

Page 65

Document and Paper Jams

Document Jams

Related Information

• Error and Maintenance Messages on page 35

Document is Jammed in the Top of the ADF Unit

Take out any paper from the ADF that is

not jammed.

Open the ADF cover.

Remove the jammed document by

pulling it upward.

Document is Jammed inside the ADF Unit

Take any paper that is not jammed out

of the ADF.

Lift the document cover.

Pull the jammed document out to the

left.

Close the ADF cover.

Press Stop/Exit.

IMPORTANT

To avoid future document jams, close the ADF cover correctly by pressing it down in the center.

Close the document cover.

Press Stop/Exit.

Remove Paper Scraps Jammed in the ADF

Lift the document cover.

Troubleshooting

Page 66

Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

Close the document cover.

Printer Jam or Paper Jam

Locate and remove the jammed paper.

Related Information

• Error and Maintenance Messages on page 35

Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/ Front)

If the LCD displays [Jam A Inside/ Front] or [Repeat Jam A], follow these

steps:

Unplug the machine from the AC power

outlet.

Press Stop/Exit.

IMPORTANT

(MFC-J460DW/MFC-J480DW/MFC-J485DW)

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.

For more information, see the Online User's

Guide: Transfer Your Faxes or Fax Journal Report.

Pull the paper tray (1) completely out of

the machine.

Page 67

Pull the two green levers inside the

machine to release the jammed paper.

Place both hands under the plastic tabs

on both sides of the machine to lift the scanner cover (1) into the open position.

If the LCD displays [Repeat Jam A],

move the print head (if needed) to take out any paper remaining in this area. Make sure scraps of paper are not left in the corners of the machine (1) and (2).

IMPORTANT

• DO NOT touch the encoder strip, a thin strip of plastic that stretches across the width of the machine (1). Doing this may cause damage to the machine.

Slowly pull the jammed paper (1) out of

the machine.

Troubleshooting

• If the print head is in the right corner as shown in the illustration (2), you cannot move the print head. Close the scanner cover, and then reconnect the power cord. Open the scanner cover again, and then hold down Stop/Exit until the print head moves to the center. Then unplug the machine from the power source and take out the paper.

Page 68

• If the paper is jammed under the print

head, unplug the machine from the power source, and then move the print head to take out the paper.

Hold the concave areas with the triangle marks shown in the illustration (3) to move the print head.

Slowly pull the jammed paper (1) out of

the machine.

If the LCD displays [Repeat Jam A], do the following:

a. Make sure you look carefully inside

(1) for any scraps of paper.

• If ink gets on your skin or clothing, immediately wash it off with soap or detergent.

Gently close the scanner cover using

both hands.

b. Squeeze both levers (1), and then

open the Jam Clear Cover at the back of the machine.

c. Slowly pull the jammed paper out of

the machine.

Page 69

d. Close the Jam Clear Cover. Make

sure the cover is closed completely.

Put the paper tray firmly back in the

machine.

IMPORTANT

(MFC-J460DW/MFC-J480DW/MFC-J485DW)

For more information, see the Online User's

Guide: Transfer Your Faxes or Fax Journal Report.

Pull the paper tray (1) completely out of

the machine.

While holding the paper tray in the

machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

Reconnect the power cord.

Paper is Jammed in the Front of the Machine (Jam B Front)

If the LCD displays [Jam B Front] or [Repeat Jam B], follow these steps:

Unplug the machine from the AC power

outlet.

Pull the two green levers inside the

machine to release the jammed paper.

Troubleshooting

Page 70

Slowly pull out the jammed paper (1).

If the LCD displays [Repeat Jam B], do the following:

a. Make sure you look carefully inside

(1) for any scraps of paper.

d. Close the Jam Clear Cover. Make

sure the cover is closed completely.

Put the paper tray firmly back in the

machine.

b. Squeeze both levers (1), and then

open the Jam Clear Cover at the back of the machine.

c. Slowly pull the jammed paper out of

the machine.

While holding the paper tray in the

machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

Reconnect the power cord.

Paper is Jammed in the Back of the Machine (Jam C Rear)

If the LCD displays [Jam C Rear], follow these steps:

Unplug the machine from the AC power

outlet.

Page 71

IMPORTANT

(MFC-J460DW/MFC-J480DW/MFC-J485DW)

For more information, see the Online User's

Guide: Transfer Your Faxes or Fax Journal Report.

Pull the paper tray (1) completely out of

the machine.

Squeeze both levers (1), and then open

the Jam Clear Cover at the back of the machine.

Slowly pull the jammed paper out of the

machine.

Pull the two green levers inside the

machine to release the jammed paper.

Depending on the paper size, it is easier to remove the jammed paper from the front of the machine rather than from the back of the machine.

Close the Jam Clear Cover. Make sure

the cover is closed completely.

Put the paper tray firmly back in the

machine.

Troubleshooting

While holding the paper tray in the

machine, pull out the paper support (1)

Page 72

until it locks into place, and then unfold

the paper support flap (2).

Reconnect the power cord.

Page 73

Appendix

Enter Text on Your Brother Machine

• The characters that are available may differ depending on your country.

When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad buttons have three or four letters printed on the buttons. The buttons for 0, # and do not have printed letters because they are used for special characters.

Press the appropriate dial pad button the number of times shown in this reference table to access the character you want.

Press button one time two times three times four times five times

2 A B C 2 A

3 D E F 3 D

4 G H I 4 G

5 J K L 5 J

6 M N O 6 M

7 P Q R S 7

8 T U V 8 T

9 W X Y Z 9

• To move the cursor to the left or right, press d or c.

Inserting spaces

• To enter a space in a fax number, press c once.

• To enter a space in a name, press c twice.

Making corrections

• If you entered an incorrect character and want to change it, press d or c to move the cursor under the incorrect character. Press Clear, and then enter the correct character.

• To insert a character, press d or c to move the cursor to the correct place, and then enter the character.

• To erase all the characters, press Clear repeatedly.

Repeating letters

• To enter a letter that is on the same button as the letter before, press c to move the cursor to the right before you press the button again.

Appendix

Page 74

Special characters and symbols

English:

French:

Spanish:

Press , # or 0 repeatedly until you see the special character or symbol you want.

Press

Press #

Press 0

Page 75

Supply Specifications

Ink The machine uses individual Black, Yellow, Cyan and Magenta ink

cartridges that are separate from the print head assembly.

Service Life of Ink Cartridge

Replacement Supplies

What is Innobella?

Starter ink cartridges are included in the box with your Brother machine. The first time you install the ink cartridges, the machine will use extra ink to fill the ink delivery tubes. This is a one-time process that enables high-quality printing. Replacement ink cartridges will print the number of pages specified later in this table. Starter cartridge yield is approx. 80% of the yield of the LC201 replacement cartridges.

<Standard Yield Black> LC201BK

<Standard Yield Yellow> LC201Y

<Standard Yield Cyan> LC201C

<Standard Yield Magenta> LC201M

Black, Yellow, Cyan and Magenta - Approximately 260 pages

<High Yield Black> LC203BK

<High Yield Yellow> LC203Y

<High Yield Cyan> LC203C

<High Yield Magenta> LC203M

Black, Yellow, Cyan and Magenta - Approximately 550 pages

For more information about replacement supplies, visit us at

http://www.brother.com/pageyield

Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful" and "long lasting" print results.

When you print photo images, Brother recommends Innobella glossy photo paper (BP71 series) for high quality. Brilliant prints are made easier with Innobella Ink and paper.

Approx. cartridge yield is declared in accordance with ISO/IEC 24711

If you are using Windows

to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creativity.

Mac users can access Brother CreativeCenter at this web address:

http://www.brother.com/creativecenter

, double-click the Brother CreativeCenter icon on your desktop

Related Information

• Error and Maintenance Messages on page 35

Appendix

Page 76

Index

Accessories and Supplies..................... iii

Address Book

changing and deleting..................... 24

setting up.........................................24

ADF (automatic document feeder).14, 18 Automatic

fax receive.......................................21

Brother

Brother numbers.................................i

Customer Service.............................. ii

FAQs (Frequently Asked Questions)..i

product support..................................ii

service centers.................................. ii

Cleaning

scanner........................................... 30

Control Panel Overview......................... 1

Copy.................................................... 14

settings............................................15

Fax receive.......................................... 21

Fax, from computer..............................28

Jams.................................................... 49

document........................................ 49

paper............................................... 50

Manual

receive.............................................21

Paper

check paper setting........................... 9

how to load .......................................7

Print......................................................11

alignment check.............................. 32

quality check................................... 30

Receive Mode......................................21

Distinctive Ring.............................. 21, 25

Document

how to load................................14, 18

Entering Text........................................ 57

Error messages................................... 35

Fax

F/T ring time.................................... 23

ring delay.........................................23

station ID......................................... 20

telephone line compatibility............. 20

Scan.....................................................17

Supplies............................................... 59

TAD (Telephone Answering Device),

external..................................... 21, 25

Transferring your faxes or Fax Journal

report...............................................40

Troubleshooting

document and paper jams ..............49

error and maintenance messages ..35

fax and telephone problems ...........43

print or scan problems ....................46

Page 77

Voice Mail............................................ 25

VoIP systems................................. 20, 25

Warranty is in the box

Notice of disclaimer ......................... iv

Wireless LAN report.............................41

Index

Page 78

Brother International Corporation

200 Crossing Boulevard

P.O. Box 6911

Bridgewater, NJ 08807-0911 USA

Brother International Corporation (Canada) Ltd.

1 rue Hôtel de Ville,

Dollard-des-Ormeaux, QC, Canada H9B 3H6

Visit us on the World Wide Web

http://www.brother.com

These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries.

Made from 100% recycled paper

(excludes cover)

USA/CAN

Version 0

Brother MFC-J480DW, MFC-J460DW, MFC-J485DW User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Brother Numbers

Register Your Product

FAQs (Frequently Asked Questions)

For Customer Service

Ordering Accessories and Supplies

Order Information

Notice - Disclaimer of Warranties (USA and Canada)

You Can Use the Following Features

Mobile Connect

Web Connect / Brother Apps

User's Guides and Where to Find Them

Basic Operations and Where to Find Instructions

Questions or Problems? Please take a look at our FAQs, solutions, and videos online.

Definitions of Notes

For the Latest Driver Updates

Compilation and Publication Notice

Table of Contents

General Information

Control Panel Overview

LCD Overview

Paper Handling

Load Paper

Load paper in the paper tray

Change the Check Paper Size Setting

Change the Paper Size and Paper Type

Print

Print from Your Computer

Print a Document (Macintosh)

Print a Document (Windows®)

Print Photos from ControlCenter4 (Windows®)

Copy

Copy a Document

Copy Settings

Copy Options

Scan

Scan from Your Computer (Windows®)

Scan Using ControlCenter4 Home Mode (Windows®)

Scan Using the Scan Button on Your Brother Machine

Scan Using the Scan Button on the Machine

Fax

Before Faxing

Set Your Station ID

Telephone Line Interference/ VoIP

Receive Modes

Choose the Correct Receive Mode

Set the F/T Ring Time (Pseudo/Double-ring)

Set the Number of Rings Before the Machine Answers (Ring Delay)

Store Numbers

Change or Delete Address Book Names or Numbers

Store Address Book Numbers

Telephone Services and External Devices

Voice Mail

Distinctive Ring

Voice Over Internet Protocol (VoIP)

External and Extension Telephones

Connection of an External Telephone Answering Device (TAD)

Fax Using Your Machine

Send a Fax

Fax Using Your Computer (PC-FAX)

Send Faxes from Your Computer

Receive Faxes on Your Computer (Windows® only)

Clean the Scanner

Check the Print Quality

Identify the Problem

Error and Maintenance Messages

Transfer Your Faxes or Fax Journal Report

Troubleshooting for Wireless LAN setup

Wireless LAN Report Error Codes

Fax and Telephone Problems

Troubleshooting for Other Fax Problems

Print or Scan Problems

Troubleshooting for Other Print Problems

Document and Paper Jams

Document Jams

Document is Jammed in the Top of the ADF Unit

Document is Jammed inside the ADF Unit