Brother MFC-J480DW, MFC-J460DW, MFC-J485DW User Manual

Basic User's Guide

MFC-J460DW

MFC-J480DW

MFC-J485DW

Online User's Guide

This Basic User's Guide contains basic instructions and information for your Brother machine.

For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals

If you need to call Customer Service

Please complete this information for future reference:

Model Number: MFC-J460DW/MFC-J480DW/MFC-J485DW

(Circle your model number)

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/html/registration

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

•may serve as confirmation of the purchase date of your product should you lose your receipt;

•may support an insurance claim by you in the event of product loss covered by insurance; and,

•will help us notify you of enhancements to your product and special offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/html/registration.

Brother Numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register Your Product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

•may serve as confirmation of the purchase date of your product if you lose your receipt;

•may support an insurance claim by you in the event of product loss covered by insurance; and,

•will help us notify you of enhancements to your product and special offers.

Complete and fax the Brother Warranty Registration and Test Sheet, or register on-line at

http://www.brother.com/registration

FAQs (Frequently Asked Questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://support.brother.com

• Check here for Brother driver updates.

•To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA:

http://www.brother-usa.com/support (Self-Service/Email/Chat) 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

1-877-268-9575 (test your fax sending and fax receiving operations)

In Canada:

http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit http://www.brother-usa.com/service.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, visit http://www.brother.ca/support.

Ordering Accessories and Supplies

For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.

NOTE

In Canada, only Visa and MasterCard are accepted.

In USA:

1-877-552-MALL (1-877-552-6255) 1-800-947-1445 (assistance via fax)

http://www.brothermall.com

In Canada:

http://www.brother.ca

Order Information

Description	Item
Ink Cartridge Standard Yield	LC201BK / LC201Y / LC201C / LC201M
<black / yellow / cyan (blue) / magenta	(Prints approx. 260 pages) 1
(red) >

Ink Cartridge High Yield	LC203BK / LC203Y / LC203C / LC203M
<black / yellow / cyan (blue) / magenta	(Prints approx. 550 pages) 1
(red) >

Premium Plus Glossy Photo Paper
(Letter size / 20 sheets)	BP71GLTR
(4" x 6" size / 20 sheets)	BP71GP20

Multipurpose Paper - Plain Paper
(Letter size / 500 sheets)	BP60MPLTR (USA only)

Telephone Line Cord	LG3077001 (USA only)

Basic User's Guide	LEW786001 (English for USA and Canada)

	LEW786002 (French for Canada)

CD ROM for Windows® & Mac	LEW526001

1For more information about the replacement supplies, visit http://www.brother.com/pageyield.

iii

Notice - Disclaimer of Warranties (USA and

Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

You Can Use the Following Features

Mobile Connect

Use Brother iPrint&Scan to check the machine status and access various functions from mobile devices.

By installing Brother iPrint&Scan on your mobile device and connecting to the machine, you can use the following convenient features:

•Print

You can print photos, documents, and web pages from your mobile device. You can also print files from various web services.

•Scan

You can scan photos and documents and save them to your mobile device.

•Copy

You can use your mobile device to edit scanned images (crop and rotate images), and then print them using the machine.

•Fax

You can fax photos and documents that are stored on your mobile device. You can also view faxes, which are received by the machine, on your mobile device.

•Check the Machine Status

You can check the remaining ink levels and other information, and view error solutions.

For more information, see the

Mobile Print/Scan Guide for Brother iPrint & Scan:

solutions.brother.com/manuals

Web Connect / Brother Apps

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

For more information, see the

Web Connect Guide: solutions.brother.com/manuals

Printing Scanning

User's Guides and Where to Find Them

Which Guide?	What's in It?	Where Is It?
Product Safety Guide	Read this Guide first. Please read the Safety	Printed / In the box
	Instructions before you set up your machine.
	See this Guide for trademarks and legal
	limitations.

Quick Setup Guide	Follow the instructions for setting up your	Printed / In the box
	machine, and installing the drivers and
	software for the operating system and
	connection type you are using.

Basic User's Guide	Learn the basic PC-Print, Scan, Copy and	Printed / In the box
	Fax operations and basic machine
	maintenance. See troubleshooting tips.

Online User's Guide	This guide includes the additional contents of	HTML and PDF file /
	the Basic User’s Guide.	Brother Solutions
	In addition to information about the PC-Print,	Center 1
	Scan, Copy, Fax and Brother ControlCenter
	operations, useful information is included
	about using the machine on a network.

Web Connect Guide	This Guide provides useful information about	PDF file / Brother
	accessing Internet services from the Brother	Solutions Center 1
	machine, as well as downloading images,
	printing data and uploading files directly to
	Internet services.

AirPrint Guide	This Guide provides information for using	PDF file / Brother
	AirPrint to print from OS X v10.8.5 or later	Solutions Center 1
	and your iPhone, iPod touch, iPad, or other
	iOS device to your Brother machine without
	installing a printer driver.

Google Cloud Print Guide	This Guide provides details about how to use	PDF file / Brother
	Google Cloud Print™ services for printing	Solutions Center 1
	over the Internet.

Mobile Print/Scan Guide	This Guide provides useful information about	PDF file / Brother
for Brother iPrint&Scan	printing from your mobile device, and	Solutions Center 1
	scanning from your Brother machine to your
	mobile device when connected to a Wi-Fi®
	network.

1Visit solutions.brother.com/manuals.

Basic Operations and Where to Find Instructions

The contents of the Basic User's Guide are also included in the Online User's Guide with more details.

Features	Contents	Guide
Setup	Load paper	Basic User's Guide

	Connect the machine to your computer	Quick Setup Guide

	Connect the machine to your mobile	Quick Setup Guide
	device

Copy	Copy a document	Basic User's Guide

	Various types of copies (2-sided copies,	Online User's Guide
	and so on)

Print	Print from your computer (Windows®/	Basic User's Guide
	Macintosh)

	Print from your mobile device (Brother	Mobile Print/Scan Guide
	iPrint&Scan)

	Print using the AirPrint function	AirPrint Guide

	Print using the Google Cloud Print	Google Cloud Print Guide
	function

	Print data downloaded from a cloud	Web Connect Guide
	service

Fax	Send and receive a fax	Basic User's Guide

	Transfer a fax to your computer	Online User's Guide

	Send and receive a fax using your	Basic User's Guide
	computer

	Send and view a fax using your mobile	Mobile Print/Scan Guide
	device (Brother iPrint&Scan)

Scan	Scan from the machine	Basic User's Guide

	Scan from your computer	Basic User's Guide

	Scan from your mobile device (Brother	Mobile Print/Scan Guide
	iPrint&Scan)

	Save scanned data to a cloud service	Web Connect Guide

Additional	Error messages	Basic User's Guide
information
information	Troubleshooting	Basic User's Guide
	Troubleshooting	Basic User's Guide

	Specifications	Online User's Guide

vii

The Online User's Guide Helps You Get the Most Out of Your Machine

We hope that you find this guide helpful. To learn more about your machine's features, please take a look at our Online User's Guide. It offers:

Quicker navigation!

Search box

Navigation index in a separate panel

Comprehensive!

Every topic in one guide

Simplified Layout!

Provides step-by-step instructions

Feature summary at the top of the page

1.Search Box

2.Navigation

3.Summary

4.Step-by-Step

To View Online User's Guides

To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.

For Windows® users only: you can also access your machine's guides by using Brother Utilities. The Brother Utilities tool is included in the standard installation and, once installed, you can find it

either as a shortcut on your desktop, or from the Windows® Start menu.

viii

Questions or Problems? Please take a look at our FAQs, solutions, and videos online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http://support.brother.com

•Provides several ways to search!

•Displays related questions for more information

•Receives regular updates based on customer feedback

Since the Brother Solutions Center is updated regularly, this screenshot is subject to change without notice.

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

Tips icons provide helpful hints and supplementary information.

Bold

Bold style identifies buttons on the machine's control panel or computer screen.

Italics

Italicized style emphasizes an important point or refers you to a related topic.

[Courier New]

Courier New font identifies messages shown on the machine's LCD.

• Most of the illustrations in this User's Guide show the MFC-J480DW.

For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at http://support.brother.com to download drivers.

To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product's descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Basic User's Guide

General Information ............................................................................................	1
Control Panel Overview.............................................................................................	1
LCD Overview ...........................................................................................................	5
Access Brother Utilities (Windows®) .........................................................................	6
Uninstall the Brother Software and Drivers (Windows®) .................................	6
Paper Handling ....................................................................................................	7
Load Paper ................................................................................................................	7
Load paper in the paper tray............................................................................	7
Change the Check Paper Size Setting ............................................................	9
Change the Paper Size and Paper Type ...................................................................	9
Recommended Print Media .....................................................................................	10
Handle and Use Print Media....................................................................................	10
Print .....................................................................................................................	11
Print from Your Computer ........................................................................................	11
Print a Document (Macintosh) .......................................................................	11
Print a Document (Windows®) .......................................................................	11
Print on Both Sides of the Paper Automatically (Automatic 2-sided
Printing) (Windows®) .....................................................................................	11
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows®)....................................................................................................	12
Print Photos from ControlCenter4 (Windows®) .............................................	12
Copy ...................................................................................................................	14
Copy a Document ...................................................................................................	14
Copy Settings ..........................................................................................................	15
Copy Options .................................................................................................	15
Scan....................................................................................................................	17
Scan from Your Computer (Windows®) ...................................................................	17
Scan Using ControlCenter4 Home Mode (Windows®) ..................................	17
Scan Using the Scan Button on Your Brother Machine...........................................	18
Scan Using the Scan Button on the Machine ................................................	18

6 Fax ......................................................................................................................	20
Before Faxing ..........................................................................................................	20
Set Your Station ID ........................................................................................	20

xii

Telephone Line Interference/VoIP..................................................................	20
Receive Modes ..............................................................................................	21
Choose the Correct Receive Mode................................................................	21
Set the F/T Ring Time (Pseudo/Double-ring).................................................	23
Set the Number of Rings Before the Machine Answers (Ring Delay) ...........	23
Store Numbers ........................................................................................................	24
Store Address Book Numbers .......................................................................	24
Change or Delete Address Book Names or Numbers ...................................	24
Telephone Services and External Devices ..............................................................	25
Voice Mail ......................................................................................................	25
Distinctive Ring .............................................................................................	25
Voice Over Internet Protocol (VoIP)...............................................................	25
Connection of an External Telephone Answering Device (TAD)....................	25
External and Extension Telephones ..............................................................	25
Fax Using Your Machine .........................................................................................	26
Send a Fax ....................................................................................................	26
Fax Using Your Computer (PC-FAX) .......................................................................	28
Send Faxes from Your Computer ..................................................................	28
Receive Faxes on Your Computer (Windows® only) .....................................	28
A Routine Maintenance ........................................................................................	30
Clean the Scanner...................................................................................................	30
Check the Print Quality............................................................................................	30
Check the Print Alignment from Your Brother Machine ...........................................	32
B Troubleshooting ................................................................................................	33
Identify the Problem.................................................................................................	33
Error and Maintenance Messages...........................................................................	35
Transfer Your Faxes or Fax Journal Report...................................................	40
Troubleshooting for Wireless LAN setup .................................................................	41
Wireless LAN Report Error Codes.................................................................	41
Fax and Telephone Problems..................................................................................	43
Troubleshooting for Other Fax Problems.......................................................	44
Print or Scan Problems............................................................................................	46
Troubleshooting for Other Print Problems .....................................................	48
Document and Paper Jams .....................................................................................	49
Document Jams.............................................................................................	49
Printer Jam or Paper Jam..............................................................................	50
C Appendix ............................................................................................................	57
Enter Text on Your Brother Machine........................................................................	57
Supply Specifications ..............................................................................................	59

xiii

D Index ...................................................................................................................

xiv

1General Information

Control Panel Overview

	Information General
	AM
	01. 01. 2016
FAX	01

1.1.8" Liquid Crystal Display (LCD)

Displays messages to help you set up and use the machine. Adjust the angle of the control panel by lifting it.

2. Mode buttons

FAX

Press to switch the machine to FAX Mode.

SCAN

Press to switch the machine to SCAN Mode.

COPY

Press to switch the machine to COPY Mode.

WEB

Press to switch the machine to WEB Mode.

3.Settings buttons Clear

Press to delete characters or to go back to the previous menu level.

Settings

Press to access the main menu.

Press to choose a setting.

d or c

Press to adjust the ring volume while the machine is idle.

•Press to store Speed Dial and Group numbers in the machine's memory.

•Press to look up and dial numbers that are stored in the machine's memory.

Press to configure the wireless settings while the machine is idle.

a or b

Press to scroll through the menus and options.

d or c

Press to move the cursor left or right on the LCD.

Information General 1

4. Telephone buttons

Hook

Press before dialing to ensure a fax machine answers, and then press Black Start or

Color Start.

If the machine is in Fax/Tel (F/T) Mode and you pick up the handset of an external telephone during the F/T ring (pseudo/double-ring), press Hook to talk.

Redial/Pause

•Press to dial the last 30 numbers you called.

•Press to insert a pause when dialing numbers.

5.Dial Pad

•Use to dial fax and telephone numbers.

•Use as a keyboard to enter text or characters.

6. Stop/Exit

•Press to stop an operation.

•Press to exit from a menu.

7. Power On/Off

Press to turn on the machine.

Press and hold down to turn off the machine. The LCD will display [Shutting Down]

and will stay on for a few seconds before turning itself off. If you have connected an external telephone or TAD, it is always available.

If you turn off the machine using , it will still clean the print head periodically to maintain

print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to a power source at all times.

8.Start buttons Black Start

•Press to start sending faxes in black & white.

•Press to start making copies in black & white.

•Press to start scanning documents (in color or black & white depending on the scan setting).

Color Start

•Press to start sending faxes in full color.

•Press to start making copies in full color.

•Press to start scanning documents (in color or black & white depending on the scan setting).

LCD Overview

This screen shows the machine’s status when the machine is idle. This Home screen is also called the Ready Mode screen. When displayed, this indicates that your machine is Ready for the next command.

1 2

01. 01. 2016

FAX 01

6 5 4 3

1.Quiet Mode

The (Quiet Mode) icon appears when the [Quiet Mode] setting is set to [On].

The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes slower.

2.Wireless Status

Each icon in the following table shows the wireless network status.

The wireless setting is disabled.

Wireless network is connected.

A three-level indicator in the LCD displays the current wireless signal strength.

The wireless access point cannot be detected.

You can configure wireless settings by pressing on the control panel. For

more information, see the Quick Setup Guide.

3.Ink

Displays the available ink volume.

When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink color.

4.Date & Time

Displays the date and time set on the machine.

5.Faxes in memory

Displays how many received faxes are in the machine's memory.

6.Receive Mode

Displays the current Receive Mode.

•[Fax] (Fax Only)

•[F/T] (Fax/Tel)

•[TAD] (External TAD)

•[Mnl] (Manual)

When the Distinctive Ring feature is turned on, the LCD displays [D/R].

Information General 1

Access Brother Utilities (Windows®)

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer.

1Do one of the following:

•(Windows® XP, Windows Vista® and Windows® 7)

Click (Start) > All Programs > Brother > Brother Utilities.

•(Windows® 8)

Tap or click (Brother Utilities) either on the Start screen or the desktop.

•(Windows® 8.1)

Move your mouse to the lower left corner of the Start screen and click

(if you are using a touch-based device, swipe up from the bottom of the Start screen to bring up the Apps screen).

When the Apps screen appears, tap or click (Brother Utilities).

2 Select your machine.

3 Choose the operation you want to use.

Uninstall the Brother Software and Drivers

(Windows®)

1 Launch (Brother Utilities).

2Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.

Follow the instructions in the dialog box to uninstall the software and drivers.

Brother MFC-J480DW, MFC-J460DW, MFC-J485DW User Manual

2Paper Handling

Load Paper

Load paper in the paper tray

•If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size and Paper Type settings if needed, following the on-screen instructions.

•Load only one size and type of paper in the paper tray at a time.

•When you load a different paper size in the tray, you must change the Paper Size setting in the machine or the paper size setting on your computer.

1Pull the paper tray completely out of the machine.

2 Open the output paper tray cover (1).

3	Gently press and slide the paper width
	guides (1) and then the paper length

guide (2) to fit the paper size.

When you are using Legal size paper, press the square paper tray expansion button (1) and slide out the paper tray until the square paper tray expansion button locks into the square LGL hole.

Handling Paper 2

4 Fan the stack of paper well.

5Gently load paper in the paper tray with the printing surface face down.

Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.

IMPORTANT

•Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

•Loading more than 20 sheets of Photo 2L (5" x 7")/(13 x 18 cm) paper may cause paper jams.

To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.