Page 1
Basic User’s Guide
MFC-J470DW
MFC-J475DW
Version 0
ARL/ASA/NZ
Page 2
If you need to contact Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J470DW and MFC-J475DW
(Circle your model number)
1
Serial Number:
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2013 Brother Industries, Ltd. All rights reserved.
Page 3
User's Guides and where do I find them?
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Basic User’s Guide Learn the basic Fax, Copy and Scan operations and
how to replace consumables. See troubleshooting
tips.
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.
Printed / In the box
Printed / In the box
Printed / In the box
PDF file / CD-ROM
HTML file/CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
Google Cloud Print
Guide
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
1
Visit us at http://solutions.brother.com/.
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
1
1
1
1
i
Page 4
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features...................................................... 4
Accessing Brother Support (Windows
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
LCD screen indications....................................................................................8
Basic Operations .............................................................................................8
Volume Settings..................................................................................................... 9
Ring Volume ....................................................................................................9
Beeper Volume................................................................................................9
Speaker Volume............................................................................................10
LCD display .........................................................................................................10
Setting the backlight brightness..................................................................... 10
®
8) .............................................................2
®
)................................................................ 5
2 Loading paper 11
Loading paper and other print media...................................................................11
Loading envelopes ........................................................................................14
Unprintable area ............................................................................................ 16
Paper settings......................................................................................................17
Paper Type....................................................................................................17
Paper Size.....................................................................................................17
Acceptable paper and other print media..............................................................18
Recommended print media ...........................................................................18
Handling and using print media.....................................................................18
Choosing the right print media.......................................................................20
3 Loading documents 21
How to load documents ....................................................................................... 21
Using the ADF ............................................................................................... 21
Using the scanner glass ................................................................................22
Unscannable area .........................................................................................23
ii
Page 5
4 Sending a fax 24
How to send a fax................................................................................................24
Stop faxing..................................................................................................... 25
Setting scanner glass size for faxing.............................................................25
Colour fax transmission .................................................................................25
Cancelling a fax in progress .......................................................................... 26
Transmission Verification Report...................................................................26
5 Receiving a fax 27
Receive Modes....................................................................................................27
Choose the Receive Mode .................................................................................. 27
Using Receive Modes..........................................................................................29
Fax Only ........................................................................................................ 29
Fax/Tel...........................................................................................................29
Manual...........................................................................................................29
External TAD ................................................................................................. 29
Receive Mode settings ........................................................................................30
Ring Delay .....................................................................................................30
F/T Ring Time (Fax/Tel mode only)...............................................................30
Fax Detect ..................................................................................................... 31
6 Telephone and external devices 32
Voice operations..................................................................................................32
Tone or Pulse (Not Available for New Zealand) ............................................32
Fax/Tel mode................................................................................................. 32
Telephone Service for Australia...........................................................................32
Distinctive Ring ..............................................................................................32
Caller ID.........................................................................................................34
How Does the Caller ID Work?...................................................................... 34
The Caller ID is Stored in Your Machine Memory ......................................... 34
Telephone Service for New Zealand ...................................................................35
FaxAbility ....................................................................................................... 35
Caller ID.........................................................................................................36
How Does the Caller ID Work?...................................................................... 37
Telephone Service for Some Countries...............................................................37
Distinctive Ring (For Singapore and Hong Kong)..........................................37
Caller ID (For Singapore and Hong Kong) ....................................................38
Voice over Internet Protocol (VoIP) ..................................................................... 39
Connecting an external TAD (telephone answering device)................................40
Connection settings.......................................................................................41
Recording an outgoing message (OGM) on an external TAD.......................41
Multi-line connections (PABX) ....................................................................... 41
External and extension telephones......................................................................42
Connecting an external or extension telephone ............................................42
Operation from external and extension telephones.......................................42
Using a cordless external telephone ............................................................. 42
Using remote codes.......................................................................................43
iii
Page 6
7 Dialling and storing numbers 44
How to dial ...........................................................................................................44
Manual dialling...............................................................................................44
Speed Dialling ...............................................................................................44
Fax Redial .....................................................................................................45
Additional Dialling Operations..............................................................................45
Outgoing Call history ..................................................................................... 45
Caller ID history .............................................................................................46
Storing numbers ..................................................................................................47
Storing a pause .............................................................................................47
Storing Speed Dial numbers..........................................................................47
Changing or deleting Speed Dial names or numbers....................................48
8 Making copies 49
How to copy .........................................................................................................49
Stop copying ..................................................................................................49
Copy options........................................................................................................50
Paper Type....................................................................................................50
Paper Size.....................................................................................................50
9 How to print from a computer 51
Printing a document............................................................................................. 51
10 How to scan to a computer 52
Before scanning...................................................................................................52
Scanning a document as a PDF file using ControlCenter4 (Windows
How to change the machine’s SCAN mode settings for PDF scanning ..............56
How to scan a document as a PDF file using the control panel ....................58
®
) .............53
A Routine maintenance 59
Replacing the ink cartridges ................................................................................59
Cleaning and checking the machine....................................................................62
Cleaning the scanner glass ...........................................................................62
Cleaning the print head .................................................................................63
Checking the print quality ..............................................................................63
Checking the print alignment.........................................................................64
Setting the date and time.....................................................................................65
iv
Page 7
B Troubleshooting 66
Identifying your problem ......................................................................................66
Error and maintenance messages.......................................................................68
Error animations ............................................................................................ 77
Transferring your faxes or Fax Journal report ...............................................77
Document jam .............................................................................................. 78
Printer jam or paper jam................................................................................80
If you are having difficulty with your machine ...................................................... 86
Dial Tone detection........................................................................................97
Telephone line interference / VoIP ................................................................97
Machine Information ............................................................................................ 98
Checking the serial number........................................................................... 98
Checking the firmware version ...................................................................... 98
Reset functions ..............................................................................................98
How to reset the machine.............................................................................. 99
C Settings and features tables 100
Using the Settings tables ................................................................................... 100
Menu table.........................................................................................................101
Entering Text .....................................................................................................118
Inserting spaces ......................................................................................... 118
Making corrections ...................................................................................... 118
Repeating letters .........................................................................................118
Special characters and symbols..................................................................119
D Specifications 120
General..............................................................................................................120
Print media.........................................................................................................122
Fax..................................................................................................................... 123
Copy ..................................................................................................................124
Scanner .............................................................................................................125
Printer ................................................................................................................126
Interfaces ........................................................................................................... 127
Network..............................................................................................................128
Computer requirements.....................................................................................129
Consumable items .............................................................................................130
EIndex 131
v
Page 8
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Setting Daylight Saving Time
(MFC models)
Sleep Mode
Auto Power Off (DCP model)
LCD
Mode Timer (MFC models)
2 Security features
(MFC models)
TX Lock
3 Sending a fax (MFC models)
Additional sending options
Additional sending operations
4 Receiving a fax
(MFC models)
B Glossary
CIndex
Memory Receive (Monochrome only)
Additional receiving operations
5 Dialling and storing numbers
(MFC models)
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports (MFC models)
Reports
7 Making copies
Copy options
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
vi
Page 9
General information 1
1
Using the documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
1
WARNING
1
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
Symbols and conventions used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Bold Bold typeface identifies
specific buttons on the
machine’s control panel, or on
the computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.
1
Page 10
Chapter 1
Accessing Brother
Utilities (Windows
If you are using a PC or tablet running
Windows
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
Start screen and the desktop.
a Tap or click Brother Utilities either on
®
8, you can make your selections
(Brother Utilities) appears on both the
the Start screen or the desktop.
®
8) 1
Accessing the Advanced User’s Guide and Software and Network User’s Guide
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy, Printer,
Scanner, PC-Fax, and Network features.
When you are ready to learn detailed
information about these operations, you can
read the Advanced User’s Guide and
Software and Network User’s Guide in
HTML format that are on the CD-ROM.
Viewing User’s Guides 1
1
b Select your machine.
(Windows®) 1
(Windows®XP/Windows Vista®/Windows®7/
Windows Server
2008/Windows Server
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
®
®
2003/Windows Server®
®
2008 R2)
8/Windows Server® 2012)
c Choose the function you want to use.
2
Page 11
General information
NOTE
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
If the Brother screen does not appear, go
to Computer or My Computer. (For
Windows
Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
®
8 and Windows Server® 2012:
b If the model name screen appears, click
your model name.
c If the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
(Macintosh) 1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b Double-click the User’s Guides icon.
c Select your model and language if
needed.
1
d Click User’s Guides.
e Click PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
d Click User’s Guides. If the country
screen appears, choose your country.
e After the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows
(Not available in Hong Kong)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.
®
)
3
Page 12
Chapter 1
NOTE
Presto! PageManager User’s Guide
(Windows
®
)
(Hong Kong only)
Instructions for scanning directly from
Presto! PageManager. The complete
Presto! PageManager User’s Guide can
be viewed from the Help selection in the
Presto! PageManager application.
Presto! PageManager User’s Guide
(Macintosh)
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother
Support (Macintosh) on page 5.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup instructions
How to access Guides for Advanced Features
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide 1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
1
installing a printer driver.
.
1
Your machine can be connected to a wireless
network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
(See Software and Network User’s
Guide.)
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.
1
4
Page 13
General information
Accessing Brother
Support (Windows
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
®
) 1
Accessing Brother Support (Macintosh)
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
1
1
To access our website
(http://www.brother.com/
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the top menu, click Back or if
you have finished, click Exit.
), click
), click
),
)
To download and install Presto!
PageManager, click
Presto! PageManager.
To access the Brother Web Connect
page, click Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
Supplies Information.
), click
),
), click
5
Page 14
Chapter 1
NOTE
1 2 8
Control panel overview 1
The MFC-J470DW and MFC-J475DW have the same control panel keys.
Most of the illustrations in this User’s Guide show the MFC-J470DW.
1 LCD (Liquid Crystal Display)
Displays messages on the screen to help you
set up and use your machine.
2 Mode keys:
FAX
Lets you access the Fax mode.
SCAN
Lets you access the Scan mode.
COPY
Lets you access the Copy mode.
WEB
Lets you connect the Brother machine to an
Internet service.
For more information, see Web Connect
Guide.
3 Telephone keys:
Redial/Pause
Redials the last 30 numbers called. It also
inserts a pause when dialling.
Hook
Press before dialling when you want to
listen to make sure a fax machine has
answered, and then press Mono Start or
Colour Start.
Also, press this key after picking up the
handset of the external telephone during
the F/T pseudo/double-ring.
4 Start keys:
Mono Start
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scan setting in the
ControlCenter software).
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scan setting in the
ControlCenter software).
6
Page 15
General information
7 6
3 4
5
1
5 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The LCD will show Shutting Down
and will stay on for a few seconds before
turning off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and
maintain print quality, you should keep your
machine connected to the power at all times.
6 Stop/Exit
Stops an operation or exits the menu.
7Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
8 Menu keys:
d c
While the machine is idle, you can press
these keys to adjust the ring volume.
Lets you store, look up, and dial numbers
that are in the memory.
d or c
Press d or c to move the selected area left
or right on the LCD.
a or b
Press a or b to scroll through the menus
and options.
Menu
Access the main menu.
Clear
Press to delete characters or to go back to
the previous menu level.
OK
Lets you choose a setting.
7
Page 16
Chapter 1
NOTE
1
32
4
LCD screen indications 1
The LCD shows the machine’s status when
the machine is idle.
1 Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless connection.
3Ink
See the remaining ink volume.
When the ink cartridge is near the end of life or
having a problem, the error icon is displayed on
the colour ink. For more information,
see Advanced User’s Guide: Checking the ink
volume.
4 Faxes in memory
You can see how many received faxes are in
the memory.
Basic Operations 1
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
a Press Menu.
b Press a or b to choose Fax.
0Max
2 Receive Mode
See the current Receive Mode:
Fax (Fax Only)
F/T (Fax/Tel)
TAD (External TAD)
Mnl (Manual)
(For Australia, Singapore and Hong Kong)
When the Distinctive Ring feature is turned on,
the LCD shows D/R. For details, Distinctive
Ring on page 32 and 37 for your relevant
country.
(For New Zealand)
When the FaxAbility feature is turned on, the
LCD shows D/R. For details, FaxAbility
on page 35.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
8
Page 17
General information
NOTE
d Press a or b to choose Receive Mode.
Press OK.
e Press a or b to choose Fax/Tel.
Press OK.
You can see the current setting on the
LCD:
Volume Settings 1
1
Ring Volume 1
You can choose from a range of ring volume
levels, from High to Off.
While the machine is idle, press d or c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the volume through the
menu, by following the instructions:
Setting the Ring Volume 1
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
Press Clear if you want to go back to the
previous level.
f Press Stop/Exit.
c Press a or b to choose Volume.
Press OK.
d Press a or b to choose Ring.
Press OK.
e Press a or b to choose Low, Med, High
or Off.
Press OK.
f Press Stop/Exit.
Beeper Volume 1
When the beeper is on, the machine will
make a sound when you press a key, or if you
make a mistake, or after you send or receive
a fax.
You can choose from a range of sound
volume levels.
a Press Menu.
9
Page 18
Chapter 1
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Volume.
Press OK.
d Press a or b to choose Beeper.
Press OK.
e Press a or b to choose Low, Med, High
or Off.
Press OK.
f Press Stop/Exit.
Speaker Volume 1
You can choose from a range of speaker
volume levels.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
LCD display 1
Setting the backlight brightness 1
If you are having difficulty reading the LCD,
try changing the brightness setting.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose LCD Settings.
Press OK.
d Press a or b to choose Backlight.
Press OK.
e Press a or b to choose Light, Med or
Dark.
Press OK.
f Press Stop/Exit.
c Press a or b to choose Volume.
Press OK.
d Press a or b to choose Speaker.
Press OK.
e Press a or b to choose Low, Med, High
or Off.
Press OK.
f Press Stop/Exit.
You can also adjust the speaker volume by
pressing Hook.
a Press Hook.
b Press d or c .
Each key press changes the volume to
the next setting. This setting will stay
until you change it again.
c Press Hook.
10
Page 19
2
NOTE
1
2
3
3
Loading paper 2
Loading paper and other print media
Load only one size of paper and one type of
paper in the paper tray at any time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 20.)
a Pull the paper tray completely out of the
machine.
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
b Lift the output paper tray cover (1).
2
2
1
c Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
1
2
• When you load a different paper size in
the tray, you will need to change the
Paper Size setting in the menu of the
machine at the same time.
(See Paper Size on page 17.)
11
Page 20
Chapter 2
NOTE
NOTE
IMPORTANT
NOTE
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray. (Only available for some
countries.)
1
e Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
d Fan the stack of paper well to avoid
paper jams and misfeeds.
Always make sure that the paper is not
curled or wrinkled.
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
12
Page 21
Loading paper
IMPORTANT
f Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.
1
g Close the output paper tray cover.
i While holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
2
1
DO NOT use the paper support flap for
Legal size paper. (Only available for some
countries.)
2
h Slowly push the paper tray completely
into the machine.
13
Page 22
Chapter 2
IMPORTANT
IMPORTANT
Loading envelopes 2
About envelopes 2
Use envelopes that weigh between 80 to
95 gsm.
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing multiple
envelopes.
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
Loading envelopes 2
a Before loading, press the corners and
sides of envelopes to make them as flat
as possible.
If envelopes are “double-feeding”, put one
envelope in the paper tray at a time.
• That are pre-printed on the inside.
Glue Double flaps
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
14
Page 23
Loading paper
b Put envelopes in the paper tray with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes in the tray with the flap on the
left, as shown in the illustration. Gently
press and slide the paper width
guides (1) and paper length guide (2) to
fit the size of the envelopes.
1
2
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
a Open the envelope flap.
b Put the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
2
2
c Select Reverse Print (Windows
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
(See Software and Network User’s
Guide.)
®
) or
15
Page 24
Chapter 2
NOTE
1
3
24
1
3
42
Unprintable area 2
The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper when the Borderless print feature is available and turned on.
(See Software and Network User’s Guide.)
Cut-Sheet Paper Envelopes
Top (1) Left (2) Bottom (3) Right (4)
Cut-Sheet 3 mm 3 mm 3 mm 3 mm
Envelopes 22 mm 3 mm 22 mm 3 mm
The Borderless print feature is not available for envelopes and 2-sided printing.
16
Page 25
Loading paper
NOTE
Paper settings 2
Paper Type 2
To get the best print quality, set the machine
for the type of paper you are using.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Paper Type.
Press OK.
d Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
e Press Stop/Exit.
Paper Size 2
You can use the following sizes of paper for
copies: A4, A5, Photo (10 15 cm), Letter
and Legal
of paper for printing faxes: A4, Letter and
Legal
you load in the machine, you will need to
change the Paper Size setting at the same
time so your machine can fit an incoming fax
on the page.
1
. You can use the following sizes
1
. When you change the size of paper
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Paper Size.
Press OK.
d Press a or b to choose A4, A5,
10x15cm, Letter or Legal
Press OK.
1
.
2
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
e Press Stop/Exit.
1
Only available for some countries.
17
Page 26
Chapter 2
Acceptable paper and other print media
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper that is loaded in
the tray.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in
the Paper Type setting of the machine’s
menu.
Recommended print media 2
2
To get the best print quality, we suggest using
the Brother paper listed in the table.
If Brother paper is not available in your
country, we recommend testing various
papers before purchasing large quantities.
We recommend using 3M Transparency Film
when you print on transparencies.
Brother paper
Paper Type Item
A4 Plain BP60PA
A4 Glossy Photo BP71GA4
A4 Inkjet (Matte) BP60MA
10 15 cm Glossy
Photo
BP71GP
Handling and using print media 2
(See Paper Type on page 17.)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
the photo paper. Load photo paper with
the shiny side facing down.
Avoid touching either side of the
transparency paper because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
18
Page 27
IMPORTANT
DO NOT use the following kinds of paper:
1
1
• Damaged, curled, wrinkled, or
irregularly shaped paper
1 2 mm or greater curl may cause jams
to occur.
• Extremely shiny or highly textured
paper
Loading paper
2
• Paper that cannot be arranged
uniformly when stacked
• Short grain paper
Paper capacity of the output paper tray cover
Up to 50 sheets of 80 gsm A4 paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
2
19
Page 28
Chapter 2
Choosing the right print media 2
Paper type and size for each operation 2
Paper Type Paper Size Usage
Fax Copy Printer
Cut-Sheet A4 210 297 mm (8.3 11.7 in.) Yes Yes Yes
Letter 215.9 279.4 mm (8 1/2 11 in.) Yes Yes Yes
1
Legal
Executive 184 267 mm (7 1/4 10 1/2 in.) – – Yes
JIS B5
1
A5 148 210 mm (5.8 8.3 in.) – Yes Yes
A6 105 148 mm (4.1 5.8 in.) – – Yes
Cards Photo 10 15 cm (4 6 in.) – Yes Yes
215.9 355.6 mm (8 1/2 14 in.) Yes Yes Yes
182 257 mm (7.2 10.1 in.) – – Yes
Photo 2L 13 18 cm (5 7 in.) – – Yes
Index Card 127 203 mm (5 8 in.) ––Yes
Envelopes C5 Envelope 162 229 mm (6.4 9 in.) – – Yes
DL Envelope 110 220 mm (4.3 8.7 in.) – – Yes
Com-10 105 241 mm (4 1/8 9 1/2 in.) – – Yes
Monarch 98 191 mm (3 7/8 7 1/2 in.) – – Yes
Transparencies A4 210 297 mm (8.3 11.7 in.) – Yes Yes
Letter 215.9 279.4 mm (8 1/2 11 in.) – Yes Yes
Legal
1
215.9 355.6 mm (8 1/2 14 in.) – Yes Yes
A5 148 210 mm (5.8 8.3 in.) – Yes Yes
1
Only available for some countries.
Paper weight, thickness and capacity 2
Paper Type Weight Thickness No. of
sheets
Cut Sheet Plain Paper 64 to 120 gsm 0.08 to 0.15 mm
100
1
Inkjet Paper 64 to 200 gsm 0.08 to 0.25 mm 20
Glossy Paper Up to 220 gsm Up to 0.25 mm
Cards Photo Card Up to 220 gsm Up to 0.25 mm
Index Card Up to 120 gsm Up to 0.15 mm 30
Envelopes 80 to 95 gsm Up to 0.52 mm 10
Transparencies – – 10
1
Up to 100 sheets of 80 gsm paper.
2
BP71 (260 gsm) paper is especially designed for Brother inkjet machines.
20
20
20
2
2
Page 29
3
IMPORTANT
IMPORTANT
1
Loading documents 3
How to load documents
You can send a fax, make copies, or scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF 3
The ADF can hold up to 20 pages and feeds
each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the edges of the pages
before placing them in the ADF.
Document Sizes and Weights 3
Length: 148 to 355.6 mm
Width: 148 to 215.9 mm
a Unfold the ADF Document Support (1).
3
1
3
b Fan the pages well.
c Adjust the paper guides (1) to fit the
width of your documents.
Weight: 64 to 90 gsm
How to load documents 3
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, glued or taped.
• DO NOT use cardboard, newspaper or
fabric with the ADF. Instead use the
scanner glass.
Make sure documents written with ink or
modified with correction fluid are completely
dry.
d Place your documents face down, top
edge first in the ADF underneath the
guides until you feel them touch the feed
rollers.
The screen will display ADF Ready.
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
21
Page 30
Chapter 3
NOTE
IMPORTANT
e After using the ADF, close the ADF
Document Support. Push down on the
upper-left portion of the ADF Document
Support to close it completely.
Using the scanner glass 3
You can use the scanner glass to fax, copy or
scan single pages or pages of a book.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
1
1 document cover
Document Sizes Supported 3
Length: Up to 297 mm
Width: Up to 215.9 mm
Weight: Up to 2 kg
How to load documents 3
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
c Close the document cover.
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
22
Page 31
Unscannable area 3
1
3
24
The scannable area depends on the settings
in the application you are using. The figures
show the unscannable areas.
Loading documents
3
Usage Document
Size
Fax A4 3 mm
Top (1)
Bottom (3)
Left (2)
Right (4)
3mm
Letter 4 mm
Legal
Copy All paper
Scan 1 mm 1 mm
1
The unscannable area is 1 mm when you use the
ADF.
sizes
3mm 3mm
1
23
Page 32
4
NOTE
Sending a fax 4
How to send a fax 4
The following steps show how to send a fax.
a Do one of the following to load your
document:
Place the document face down in the
ADF. (See Using the ADF
on page 21.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 22.)
• To send colour faxes with multiple pages,
use the ADF.
• If you send a mono fax from the ADF when
the memory is full, it will be sent in real
time.
• You can use the scanner glass to fax
pages of a book one at a time. The
documents can be up to A4 or Letter size.
• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple-page document.
b Press (FAX).
The LCD shows:
c You can change the following
fax-sending settings. Press a or b to
scroll through the fax settings. When the
setting you want is displayed, press OK
and choose your option.
(Basic User’s Guide)
For information about changing the
following fax-sending settings, see
pages 25 to 26.
Glass Scan Size
Colour Fax Transmission
Transmission Verification Report
(Setup)
(Advanced User’s Guide)
For more advanced fax-sending
operations and settings
(See Advanced User’s Guide: Sending
a fax (MFC models).)
Contrast
Fax Resolution
Set New Defaults
Factory Reset
Faxing at the end of a call
Broadcasting
Real Time Transmission
Overseas Mode
Cancelling Waiting Jobs
d Enter the fax number.
Using the dial pad
Using the Address Book
Address Book
Using call history
Outgoing Call
Caller ID hist.
24
Page 33
Sending a fax
NOTE
e Press Mono Start or Colour Start.
Faxing from the ADF 4
The machine starts scanning the
document to be sent.
Faxing from the scanner glass 4
If you pressed Mono Start, the
machine starts scanning the first
page. Go to step f.
If you pressed Colour Start, the
LCD asks if you want to send a
colour fax. Press 1 to choose
Colour fax to confirm. The
machine starts scanning and
sending the document.
f When the LCD asks you Next Page?,
do one of the following:
To send a single page, press 2 to
choose No(Send) (or press
Mono Start again).
The machine starts sending the
document.
Setting scanner glass size for faxing 4
When documents are Letter size, you need to
set the Scan Size to Letter. If you do not, the
side portion of the faxes will be missing.
a Load your document.
b Press (FAX).
4
c Press a or b to choose
Advanced Settings.
Press OK.
d Press a or b to choose
Glass ScanSize.
Press OK.
e Press a or b to choose A4 or Letter.
Press OK, and then press Clear.
f Enter the fax number.
g Press Mono Start or Colour Start.
To send more than one page, press
1 to choose Yes and go to step g.
g Place the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)
h After all the pages have been scanned,
press 2 or Mono Start to start sending.
Stop faxing 4
To stop faxing, press Stop/Exit.
• You can save the setting you use most
often by setting it as the default setting.
(See Advanced User’s Guide: Setting
your changes as a new default.)
• This setting is only available for sending
documents from the scanner glass.
Colour fax transmission 4
Your machine can send a colour fax to
machines that support this feature.
Colour faxes cannot be stored in the
machine’s memory. When you send a colour
fax, the machine will send it in real time (even
if Real Time TX is set to Off).
25
Page 34
Chapter 4
NOTE
Cancelling a fax in progress 4
If you want to cancel a fax while the machine
is scanning, dialling or sending, press
Stop/Exit.
Transmission Verification Report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of the transmission,
duration of the transmission, number of
pages sent, and whether or not the
transmission was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
f Press Stop/Exit.
• If you choose On+Image or Off+Image
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. The
image will not appear on the report when
you send a colour fax.
(See Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, “OK” will
appear next to “RESULT” on the
Transmission Verification Report. If the
transmission is not successful, “ERROR”
will appear next to “RESULT”.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Report Setting.
Press OK.
d Press a or b to choose Transmission.
Press OK.
e Press a or b to choose On, On+Image,
Off or Off+Image.
Press OK.
26
Page 35
Receiving a fax 5
Do you want to use the telephone features of your machine (if available), an external
telephone or external telephone answering device connected on the same line as the
machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
5
Receive Modes 5
You must choose a Receive Mode depending on the external devices and telephone services you
have on your line.
Choose the Receive Mode 5
By default, your machine will automatically receive any faxes that are sent to it. The diagram below
will help you choose the correct receive mode.
For more detailed information on the Receive Modes, see Using Receive Modes on page 29.
5
To set the Receive Mode follow the instructions:
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose Setup Receive.
Press OK.
d Press a or b to choose Receive Mode.
Press OK.
27
Page 36
Chapter 5
NOTE
(For Australia, Singapore and Hong Kong)
If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.
(See Turning off Distinctive Ring on page 33 and 38 for your relevant country.)
(For New Zealand)
If you cannot change the Receive Mode, make sure the FaxAbility feature is set to Off.
(See How to Turn FaxAbility OFF or ON on page 36.)
e Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual.
Press OK.
f Press Stop/Exit.
28
Page 37
Receiving a fax
Using Receive Modes 5
Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 30.)
Fax Only 5
Fax Only mode will automatically answer every call as a fax call.
Fax/Tel 5
Fax/Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways:
Faxes will be automatically received.
Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast
double-ring made by your machine.
If you use Fax/Tel mode, see F/T Ring Time
(Fax/Tel mode only) on page 30 and Ring
Delay on page 30.
Manual 5
To receive a fax in Manual mode, lift the
handset of an external telephone or press
Hook. When you hear fax tones (short
repeating beeps), press Mono Start or
Colour Start, and then press 2 to choose
Receive. You can also use the Fax Detect
feature to receive faxes by lifting a handset on
the same line as the machine.
(See Fax Detect on page 31.)
External TAD 5
External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
To connect your External TAD, see
Connecting an external TAD (telephone
answering device) on page 40.
5
29
Page 38
Chapter 5
Receive Mode settings 5
Ring Delay 5
The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, choose the maximum number of
rings.
(See Operation from external and extension
telephones on page 42 and Fax Detect
on page 31.)
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
F/T Ring Time (Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the ring
delay setting.
If the call is a fax, then your machine will
receive it. However, if it is a voice call then the
machine will sound the F/T Ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T
Ring, it means that you have a voice caller on
the line.
Because the F/T Ring is made by the
machine, extension and external telephones
will not ring. However, you can still answer
the call on any telephone by using a remote
code.
(For more information, see Using remote
codes on page 43.)
d Press a or b to choose Ring Delay.
Press OK.
e Press a or b to choose how many times
you want the machine to ring before it
answers (2-10 for Australia, 1-10 for
New Zealand, 0-10 for some countries).
Press OK.
If you choose 0, the machine will answer
immediately and the line will not ring at
all.
f Press Stop/Exit.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
d Press a or b to choose
F/T Ring Time.
Press OK.
e Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or 70
seconds for Australia and some
countries, 20, 30, 40 or 55 seconds for
New Zealand).
Press OK.
f Press Stop/Exit.
30
Page 39
NOTE
Even if the caller hangs up during the fast
NOTE
double-ring, the machine will continue to
ring for the set time.
Fax Detect 5
If Fax Detect is On: 5
Fax Detect is turned On as default.
The machine receives a fax call
automatically, even if you answer the call.
When you see Receiving on the LCD or
when you hear “chirps” through the handset
you are using, just replace the handset. Your
machine will do the rest.
Receiving a fax
d Press a or b to choose Fax Detect.
Press OK.
e Press a or b to choose On (or Off).
Press OK.
f Press Stop/Exit.
5
If Fax Detect is Off: 5
If you are at the machine and answer a fax
call by lifting the handset, press Mono Start
or Colour Start, then press 2 to receive the
fax.
If you answered at an extension or external
telephone, press l 51 (l 91 for New
Zealand). (See Operation from external and
extension telephones on page 42.)
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone
handset, press the remote activation code
l 51 (l 91 for New Zealand).
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
31
Page 40
6
NOTE
Telephone and external devices 6
Voice operations 6
Tone or Pulse (Not Available for New Zealand) 6
If you have a Pulse dialling service, but need
to send tone signals (for example, for
telephone banking), follow the instructions:
a Press Hook.
b Press # on the machine’s control panel.
Any digits dialled after this will send tone
signals.
When you are finished with the call, the
machine will return to the Pulse dialling
service.
Fax/Tel mode 6
When the machine is in Fax/Tel mode, it will
use the F/T Ring (fast double-ring) to alert
you to pick up a voice call.
If you are at an external telephone, lift the
handset of the external telephone, and then
press Hook to answer.
If you are at an extension telephone, you'll
need to lift the handset during the F/T Ring
Time and then press #51 (#91 for New
Zealand) between the fast double-rings. If no
one is on the line, or if someone wants to
send you a fax, send the call back to the
machine by pressing l 51 (l 91 for New
Zealand).
Telephone Service for Australia
Distinctive Ring 6
Distinctive Ring1 is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring”, but
telephone companies market the service
under a variety of names. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. Only one call can be
answered (or made) at any one time and
while this call is in progress, incoming calls to
either number will be presented with a busy
tone.
1
Contact your Telephone Service Provider to
determine availability and any other related details.
After you have set the Distinctive Ring
feature to On, the receive mode is set to
Manual automatically. Your Distinctive
Ring Number does not allow Voice
calls - only Faxes. You can not change the
receive mode from Manual mode while
the Distinctive Ring is set to on.
6
32
Page 41
Telephone and external devices
All extension phones ring
twice, fax machine is silent.
Fax machine
automatically
receives and prints
fax message
without ringing.
Fax machine
begins ringing
on third ring.
Registered
Fax
Number
Main number
(Voice Number)
You answer the call
at an external phone
or an extension
phone or at the
machine's handset.
Telephone Answering
Device (TAD)
answers the call.
Incoming Call
(either Voice or Fax)
Flowchart Sequence of Incoming call
How does your telephone company’s “Distinctive Ring” service work?
Using “Distinctive Ring” service of your
telephone company is the most efficient way
to receive both fax and telephone calls on the
same line. When the voice call comes in, all
phones (extension and external) and the fax
machine will ring to alert you to pick it up. If a
fax call comes in, the fax machine will answer
automatically without ringing, whereas the
extension and external phones will ring twice
with a Distinctive Ring pattern. It is also a
more efficient way of operating a Fax
machine with an extension phone as you do
not have to use the remote activation codes.
It gives you two independent numbers
without the higher cost of a second line.
Turning on Distinctive Ring 6
6
Very Important!
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Your Distinctive Ring Number
does not allow Voice calls - only Faxes. You
cannot change the receive mode to another
mode while the Distinctive Ring is set to on.
When Distinctive Ring is on, the LCD will
show D/R as the Receive Mode.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Miscellaneous.
Press OK.
6
d Press a or b to choose Distinctive.
Press OK.
What does Brother’s “Distinctive Ring” do?
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
e Press a or b to choose On.
Press OK.
f Press Stop/Exit.
Distinctive Ring is now set to On.
Turning off Distinctive Ring 6
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Miscellaneous.
Press OK.
6
d Press a or b to choose Distinctive.
Press OK.
You can see the current setting.
e Press a or b to choose Off.
Press OK.
f Press Stop/Exit.
33
Page 42
Chapter 6
NOTE
NOTE
NOTE
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (Choose the Receive Mode
on page 27.)
Caller ID 6
Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number or name as the telephone
rings. It is a fast way to screen your calls. You
can respond quickly to calls you missed,
because Caller IDs are received and stored in
your machine memory.
To get the Caller ID Service: apply for the
Caller ID service at your local telephone
company, if available.
Advantages of Caller ID 6
For Business
How Does the Caller ID Work?6
The Caller ID Appears on the Display When Your Telephone Rings
As your telephone rings, the display shows
you the caller’s phone number or name if the
name has been stored in the Address Book.
Once you answer the call, the caller’s ID
disappears.
•If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area or a public
phone.
•If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID.
1
Depends on network function.
1
1
The Caller ID is Stored in Your Machine Memory 6
6
All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.
The machine can store a maximum of the last
30 incoming caller IDs in the memory, along
with the time and date of reception. The 31st
call will cause the oldest ID to be erased.
The Caller ID information stored in the
memory can be used for the following.
Printing the Caller ID List.
You can review calls you received by
checking the Caller IDs in memory. This
report will list the Date, Time, Phone
Number (Caller ID) name, and type of Call
(Comment) if available.
See Advanced User’s Guide: How to print
a report.
34
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Telephone and external devices
All extension phones ring
twice, fax machine is silent.
Fax machine
automatically
receives and prints
fax message
without ringing.
Fax machine
begins ringing
on third ring.
Registered
Fax
Number
Main number
(Voice Number)
You answer the call
at an external phone
or an extension
phone or at the
machine's handset.
Telephone Answering
Device (TAD)
answers the call.
Incoming Call
(either Voice or Fax)
Flowchart Sequence of Incoming call
Telephone Service for New Zealand
FaxAbility 6
FaxAbility is a service offered by Telecom
that allows you to have an additional number
on one phone line, with its own distinctive ring
pattern. This way, when you get an incoming
call, you can identify the number being called
by its ring.
How Will the Fax Machine Treat All Other Numbers?
FaxAbility mode ensures that the machine
will answer calls to the FaxAbility (secondary)
number. When a call comes in to your main
number, all the phones will ring. You can set
an external answering device (TAD) to
answer calls on the other number(s). (See the
chart in this page.)
How Does FaxAbility Work? 6
6
6
Your telephone number will have the
standard ring pattern of long, long tone, while
the new number will have a ring pattern of
long, silence, long, etc. When FaxAbility is
On, you will not hear the first ring of all
incoming calls on the fax machine. Extension
phones will ring as usual. If the fax machine
recognises the ring pattern, all ringing will
stop and the fax machine will answer and
automatically receive the fax message.
Otherwise, you will hear the extension
phones and the fax machine continue to ring.
The fax machine always listens to the ring
pattern before it answers, so do not pick up
the phone during that time. You will quickly
learn to recognise the ring pattern for faxes,
so you will not be tempted to answer that
number. Either you or a telephone answering
device can answer the main number(s).
6
What is the Advantage of Using the FaxAbility Function?
Using FaxAbility is the most efficient way to
receive both fax and telephone calls on the
same line. It is much easier for your callers
who dial manually. The fax machine will
answer with receiving tones so they will not
have to press an activation code. And the
people who call to talk on your main number
will not have to talk to your fax machine.
Basically, it gives you two independent
numbers without the higher cost of a second
line.
6
35
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Chapter 6
NOTE
NOTE
After you have set the FaxAbility feature to
On, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the FaxAbility
number, Manual mode means you must
answer all the call yourself. You can not
change the receive mode to the other
mode while the FaxAbility is set to on.
When FaxAbility is on, the LCD will show
D/R as the Receive Mode.
How to Turn FaxAbility OFF or ON 6
The FaxAbility function is designed to
accommodate the FaxAbility service provided
by Telecom. To change the setting, repeat
steps a-g; Step e is where you can choose
either On or Off.
Call Waiting beeps caused by incoming calls
on your main number can affect fax
transmissions. If you have FaxAbility Service
but don’t have Call Waiting, you need do
nothing at this stage. If you do have Call
Waiting as well as FaxAbility, set the Call
Waiting menu option to On. See below.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Miscellaneous.
Press OK.
d Press a or b to choose FaxAbility.
Press OK.
g Press a or b to choose On (or Off).
If you have Call Waiting service, choose
On to avoid the trouble caused by Call
Waiting.
Press OK.
h Press Stop/Exit.
Caller ID 6
Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number and name if available as the
telephone rings. It is a fast way to screen your
calls. You can respond quickly to calls you
missed, because Caller IDs are received and
stored in your machine memory.
To get the Caller ID Service, apply for the
Caller ID service at your local telephone
company, if available.
Advantages of Caller ID 6
For Business
All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.
e Press a or b to choose On (or Off).
If you have FaxAbility service, choose
On.
Press OK.
f Press a or b to choose Call Waiting.
Press OK.
36
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Telephone and external devices
NOTE
NOTE
How Does the Caller ID Work?6
The Caller ID Appears on the Display When Your Telephone Rings
As your telephone rings, the display shows
you the caller’s phone number or name if
available. Once you answer the call, the
caller’s ID disappears. You can print a list of
the Caller ID information received by your
machine.
See Advanced User’s Guide: How to print a
report.
•If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area.
•If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID.
1
Depends on network function.
1
1
Telephone Service for Some Countries
6
Distinctive Ring (For Singapore and Hong Kong) 6
This machine feature lets you use the
Distinctive Ring subscriber service offered by
some telephone companies, which allows
you to have several telephone numbers on
one phone line. Each phone number has its
own Distinctive Ring pattern, so you will know
which phone number is ringing. This is one
way you can have a separate phone number
for your machine.
Your machine has a Distinctive Ring function,
allowing you to dedicate one phone number
just for receiving faxes. You will need to set
Distinctive Ring to On.
You can switch it off temporarily, then turn
it back on. When you get a new fax
number, make sure you reset this
function.
6
6
• The machine will answer only calls to
the Distinctive Ring number.
Turning on Distinctive Ring 6
Very Important!
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the Distinctive Ring
number, Manual mode means you must
answer all the calls yourself. You cannot
change the receive mode to another mode
while the Distinctive Ring is set to on. When
Distinctive Ring is on, the LCD will show D/R
as the Receive Mode.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
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Chapter 6
NOTE
NOTE
c Press a or b to choose
Miscellaneous.
Press OK.
d Press a or b to choose Distinctive.
Press OK.
e Press a or b to choose On.
Press OK.
f Press Stop/Exit.
Distinctive Ring is now set to on.
Turning off Distinctive Ring 6
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Miscellaneous.
Press OK.
d Press a or b to choose Distinctive.
Press OK.
Caller ID (For Singapore and Hong Kong) 6
The Caller ID feature of this machine lets you
use the Caller ID subscriber service offered
by many local phone companies. Call your
telephone company for details. This service
provides you, by means of the screen display,
the telephone number (or name) of your
caller as the line rings.
After a few rings, the screen displays the
telephone number of your caller (or name, if
available). Once you answer the call, the
Caller ID information disappears from the
screen, but the call information remains
stored in the Caller ID memory.
ID Unknown display means call
originates outside your Caller ID service
area.
ID Withheld display means the caller
has intentionally blocked transmission of
information.
e Press a or b to choose Off.
Press OK.
f Press Stop/Exit.
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (Choose the Receive Mode
on page 27.)
You can print a list of Caller ID information
received by your machine.
See Advanced User’s Guide: How to print
a report.
Caller ID service varies with different
carriers. Call your local phone company to
determine the kind of service available in
your area.
38
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Telephone and external devices
NOTE
Voice over Internet Protocol (VoIP)
VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Telephone providers
frequently bundle VoIP together with Internet
and cable services.
Your machine may not work with some VoIP
systems. If you want to use your machine to
send and receive faxes on a VoIP system,
make sure that one end of your telephone
cord is connected to the socket labelled LINE
on your machine. The other end of the
telephone cord may be connected to a
modem, phone adapter, splitter, or other such
device.
If you have questions about how to
connect your machine to the VoIP
6
system, contact your VoIP provider.
After you have connected your machine to
the VoIP system, check for a dial tone. Lift the
external telephone's handset and listen for a
dial tone. If there is no dial tone, contact your
VoIP provider.
If you are having problems sending or
receiving faxes over a VoIP system, we
recommend changing the machine’s modem
speed to the Basic(for VoIP) setting
(see Telephone line interference / VoIP
on page 97).
• VoIP (Voice over IP) is a type of phone
6
system that uses an Internet connection,
rather than a traditional phone line.
• Brother does not recommend the use of a
VoIP line. VoIP limitations in general can
cause some functions of the fax machine
not to work correctly.
39
Page 48
Chapter 6
NOTE
IMPORTANT
1
1
(Example for Australia)
2
Connecting an external TAD (telephone answering device)
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax-calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave a voice
message.
The TAD must answer within two rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings, there are only 8 to 10 seconds of CNG
tones left for the fax “handshake”. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
6
1TAD
2 Protective Cap
When the TAD answers a call, the LCD
shows Telephone.
DO NOT connect a TAD elsewhere on the
same telephone line.
If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.
40
Page 49
Telephone and external devices
NOTE
Connection settings 6
The external TAD must be connected as
shown in the previous illustration.
a Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
b Carefully guide the telephone line cord
into the cable channel and out the back
of the machine.
c Lift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover using both hands.
d Set your external TAD to one or two
rings. (The machine's Ring Delay setting
does not apply.)
e Record the outgoing message on your
external TAD.
f Set the TAD to answer calls.
g Set the Receive Mode to
External TAD. (See Choose the
Receive Mode on page 27.)
Recording an outgoing message (OGM) on an external TAD 6
Timing is important in recording this
message.
a Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
b Limit your speaking to 20 seconds.
We recommend beginning your OGM with
an initial 5 second silence because the
machine may not hear the fax tones over
a voice. You may try omitting this pause,
but if your machine has trouble receiving,
then you must re-record the OGM to
include it.
Multi-line connections (PABX)6
Most offices use a central telephone system.
Brother recommends that all our machines be
connected to a discreet (dedicated) line.
Although a particular PABX may appear to
work with a particular model of fax machine,
we cannot guarantee that the unit will operate
correctly.
6
While it is often relatively simple to connect a
fax machine to a PABX, (Private Automatic
Branch Exchange), we suggest that you
contact the company that installed your
telephone system and ask them to connect
the fax machine for you.
Brother does not recommend the use of a
PABX line. PABX limitations in general can
cause some functions of the fax machine not
to work correctly.
41
Page 50
Chapter 6
NOTE
External and extension telephones
Connecting an external or extension telephone 6
You can connect a separate telephone to
your machine as shown in the diagram.
1
2
Operation from external and
6
extension telephones 6
If you answer a fax call on an extension or an
external telephone, you can make your
machine take the call by using the Remote
Activation Code. When you press the Remote
Activation Code l 51 (l 91 for New
Zealand), the machine starts to receive the
fax.
If the machine answers a voice call and fast
double-rings for you to take over, use the
Remote Deactivation Code #51 (#91 for
New Zealand) to take the call at an extension
telephone. (See F/T Ring Time (Fax/Tel
mode only) on page 30.)
If you answer a call and no one is on the line:
Assume you are receiving a manual fax.
6
1 Extension telephone
2 External telephone
3 Protective Cap
3
(Example for Australia)
Press l 51 (l 91 for New Zealand) and wait
for the chirp or until the LCD shows
Receiving, and then hang up.
You can also use the Fax Detect feature to
make your machine automatically take the
call. (See Fax Detect on page 31.)
Using a cordless external telephone 6
Once the base unit of the cordless telephone
has been connected to the same telephone
line as the machine (See External and
extension telephones on page 42.), you can
answer calls on the cordless handset during
the Ring Delay.
If you let the machine answer first, you will
have to go to the machine and press Hook to
send the call to the cordless handset.
42
Page 51
Telephone and external devices
NOTE
Using remote codes 6
Remote Activation Code 6
If you answer a fax call on an extension or
external telephone, you can tell your machine
to receive it by dialling the Remote Activation
Code l 51 (l 91 for New Zealand). Wait for
the chirping sounds and then replace the
handset. (See Fax Detect on page 31.)
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Mono Start or
Colour Start and 2 to choose Receive.
Remote Deactivation Code 6
If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
Ring (fast double-ring) after the initial ring
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing #51 (#91 for New Zealand) (make
sure you press this between the rings).
d Press a or b to choose Remote Codes.
Press OK.
e Press a or b to choose On (or Off).
Press OK.
f Enter the new Remote Activation Code.
Press OK.
g Enter the new Remote Deactivation
Code.
Press OK.
h Press Stop/Exit.
• If you are frequently disconnected when
trying to access your external TAD
remotely, try changing the Remote
Activation Code and Remote Deactivation
Code to another three-digit code using the
numbers 0-9, l, #.
• Remote Codes might not work with some
telephone systems.
6
If the machine answers a voice call and fast
double-rings for you to take over, you can
take the call at the external telephone by
pressing Hook.
Changing the remote codes 6
If you want to use Remote Activation, you
have to turn on the remote codes. The preset
Remote Activation Code is l 51 (l 91 for
New Zealand). The preset Remote
Deactivation Code is #51 (#91 for New
Zealand). If you want to, you can replace
them with your own codes.
a Press Menu.
b Press a or b to choose Fax.
Press OK.
c Press a or b to choose
Setup Receive.
Press OK.
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7
NOTE
Dialling and storing numbers 7
How to dial 7
Manual dialling 7
a Load your document.
b Press (FAX).
c Press all of the digits of the fax number.
Speed Dialling 7
a Load your document.
b Press (Address Book).
You can also choose Address Book
by pressing (FAX).
c Press a or b to choose Search.
Press OK.
d Do one of the following:
Press a or b to choose
Alphabetical Order or
Numerical Order.
Press OK.
Press the 2-digit Speed Dial number
using the dial pad. (See Storing
Speed Dial numbers on page 47.)
d Press Mono Start or Colour Start.
If the LCD shows Not Registered
when you enter or search a Speed Dial
number that has not been stored at this
location.
e Press a or b to choose the number you
want to dial.
Press OK.
f Press OK to choose Send a fax.
g Press Mono Start or Colour Start.
The machine scans and sends the fax.
44
Page 53
Dialling and storing numbers
NOTE
Fax Redial 7
If you are sending a fax automatically and the
line is busy, the machine will redial up to three
times at five minute intervals.
Redial only works if you dialled from the
control panel.
a Load your document.
b Press Redial/Pause.
c Press a or b to choose the number you
want to redial.
Press OK.
d Press a or b to choose Send a fax.
Press OK.
e Press Mono Start or Colour Start.
Additional Dialling Operations
Outgoing Call history 7
The last 30 numbers you sent a fax to will be
stored in the outgoing call history. You can
choose one of these numbers to fax to, add to
the Address Book, or delete from the history.
a Press Redial/Pause.
You can also choose Outgoing Call
by pressing (FAX).
b Press a or b to choose the number you
want.
Press OK.
c Do one of the following:
7
7
• In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.
• If you are sending a fax manually and the
line is busy, press Hook before
performing step b above.
To send a fax, press a or b to choose
Send a fax.
Press OK.
Press Mono Start or Colour Start.
If you want to store the number,
press a or b to choose
Add to AddressBook.
Press OK.
(See Advanced User’s Guide:
Storing Speed Dial numbers from the
Outgoing Call history.)
If you want to delete the number from
the Outgoing Call history list, press
a or b to choose Delete.
Press OK.
Press 1 to confirm.
d Press Stop/Exit.
45
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Chapter 7
NOTE
NOTE
Caller ID history 7
This feature requires the Caller ID subscriber
service offered by many local telephone
companies. (See Caller ID on page 34, 36
and 38 for your relevant country.)
The numbers, or names if available, from the
last 30 faxes and telephone calls you
received will be stored in the Caller ID history.
You can view the list or choose one of these
numbers to fax to, add to Address Book, or
delete from the history. When the thirty-first
call comes into the machine, it replaces
information about the first call.
If you are not a Caller ID subscriber, you
can still view call dates from the Caller ID
history and delete entries from the list.
a Press Redial/Pause and press l.
You can also choose
Caller ID hist. by pressing
c Do one of the following:
To send a fax, press a or b to choose
Send a fax.
Press OK.
Press Mono Start or Colour Start.
If you want to store the number,
press a or b to choose
Add to AddressBook.
Press OK.
(See Advanced User’s Guide:
Storing Speed Dial numbers from the
Caller ID history.)
If you want to delete the number from
the Caller ID history list, press a or b
to choose Delete.
Press OK.
Press 1 to confirm.
d Press Stop/Exit.
(FAX).
b Press a or b to choose the number you
want.
Press OK.
You can print the Caller ID list.
(See Advanced User’s Guide: How to
print a report.)
46
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Dialling and storing numbers
NOTE
NOTE
Storing numbers 7
You can set up your machine to do the
following types of easy dialling: Speed Dial
and Groups for broadcasting faxes.
(See Advanced User’s Guide: Setting up
Groups for Broadcasting and Broadcasting
(Monochrome only).)
If you lose electrical power, the Speed Dial
numbers that are in the memory will not be
lost.
Storing a pause 7
Press Redial/Pause to put a 3.5-second
pause between numbers. If you are dialling
overseas, you can press Redial/Pause as
many times as needed to increase the length
of the pause.
Storing Speed Dial numbers 7
d Do one of the following:
Enter the name (up to 16 characters)
using the dial pad.
Press OK.
(For help entering letters, see
Entering Text on page 118.)
To store the number without a name,
press OK.
Be sure to include the area code when
entering a fax or telephone number.
Depending on the country, the Caller ID
names and history may not be displayed
correctly if the area code is not registered
with the fax or telephone number.
e Enter the fax or telephone number (up to
20 digits).
Press OK.
f Press a or b to choose Complete.
Press OK.
7
You can store up to 40 Speed Dial numbers.
Each Speed Dial number is stored in a 2-digit
location. When you dial, you will only have to
press a few keys (for example:
(Address Book), Search, OK, the
two-digit number, and Mono Start or
Colour Start).
a Press (Address Book).
You can also choose Address Book
by pressing (FAX).
b Press a or b to choose
Set Speed Dial.
Press OK.
c Press a or b to choose the 2-digit Speed
Dial location where you want to store the
number in.
Press OK.
g Do one of the following:
To store another Speed Dial
number, go to step c.
If you are finished storing numbers,
press Stop/Exit.
47
Page 56
Chapter 7
NOTE
Changing or deleting Speed Dial names or numbers 7
You can change or delete a Speed Dial name
or number that has already been stored.
a Press (Address Book).
You can also choose Address Book
by pressing (FAX).
b Press a or b to choose
Set Speed Dial.
Press OK.
c Press a or b to choose the 2-digit Speed
Dial number you want to change.
Press OK.
d Do one of the following:
Press a or b to choose Change.
f If you want to change the fax or
telephone number, press a or b to
choose Fax/Tel, then press OK and
enter the new fax or telephone number
using the dial pad (up to 20 digits).
Press OK.
g Press a or b to choose Complete.
Press OK.
h Press Stop/Exit.
Press OK.
Press a or b to choose Delete.
Press OK.
Press 1 to confirm.
Go to step h.
How to change the stored name or
number:
If you want to change a character, press
d or c to position the cursor under the
character you want to change, and then
press Clear. Re-enter the character.
e If you want to change the name, press
a or b to choose Name, then press OK
and enter the new name using the dial
pad (up to 16 characters).
Press OK.
(For help entering letters, see Entering
Text on page 118.)
48
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8
NOTE
1
Making copies 8
How to copy 8
The following steps show the basic copy
operation.
a Do one of the following to load your
document:
Place the document face down in the
ADF.
(See Using the ADF on page 21.)
Place the document face down on
the scanner glass.
(See Using the scanner glass
on page 22.)
b Press (COPY).
The LCD shows:
Stop copying 8
To stop copying, press Stop/Exit.
8
1 No. of Copies
Use the dial pad to enter the number of
copies.
The default setting is Ready mode. You
can change the amount of time that the
machine stays in COPY mode after the
last copy operation.
(See Advanced User’s Guide: Mode
Timer (MFC models).)
c If you want more than one copy, enter
the number (up to 99).
d Press Mono Start or Colour Start.
49
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Chapter 8
NOTE
Copy options 8
You can change the following copy settings.
Press COPY, and then press a or b to scroll
through the copy settings. When the setting
you want is highlighted, press OK.
(Basic User’s Guide)
For information about changing the following
copy settings, see page 50.
Paper Type
Paper Size
(Advanced User’s Guide)
For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.
Quality
Enlarge/Reduce
Page Layout
2in1(ID)
Paper Type 8
If you are copying on a special type of paper,
set the machine for the type of paper you are
using to get the best print quality.
a Load your document.
b Press (COPY).
c Enter the number of copies you want.
d Press a or b to choose Paper Type.
Press OK.
e Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
f If you do not want to change additional
settings, press Mono Start or
Colour Start.
Stack/Sort
Density
Remove Background
2-sided Copy
Set New Default
Factory Reset
If you want to sort copies, use the ADF.
Paper Size 8
If you are copying on paper other than A4
size, you will need to change the Paper Size
setting. You can copy only on A4, A5,
Photo (10 15 cm), Letter or Legal
1
paper.
a Load your document.
b Press (COPY).
c Enter the number of copies you want.
d Press a or b to choose Paper Size.
Press OK.
e Press a or b to choose A4, A5,
10x15cm, Letter or Legal
Press OK.
1
.
f If you do not want to change further
settings, press Mono Start or
Colour Start.
1
Only available for some countries.
50
Page 59
How to print from a computer 9
9
Printing a document 9
The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
(For more information, see Software and
Network User’s Guide.)
a Install the Brother printer driver from the
CD-ROM. (See Quick Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.
d Choose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
Media Type
Print Quality
Paper Size
Orientation
Colour / Greyscale
Ink Save Mode
Scaling
2-sided / Booklet
e Click OK.
f Click Print (or OK depending on the
application you are using) to begin
printing.
9
51
Page 60
How to scan to a computer 10
10
Before scanning 10
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Configure the machine with a TCP/IP address if network scanning does not work.
(See Software and Network User’s Guide.)
52
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How to scan to a computer
NOTE
Scanning a document as a PDF file using
ControlCenter4 (Windows
(For detailed information, see Software and Network User’s Guide.)
• The screens on your PC may vary depending on your model.
• This section is based on using the Advanced Mode of ControlCenter4.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
a Load your document. (See How to load documents on page 21.)
®
) 10
b (Windows
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows®8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
®
XP, Windows Vista® and Windows®7)
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.
10
d Make sure the machine you want to use is selected from the Model drop-down list.
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Chapter 10
e Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1
2
3
4
5
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
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How to scan to a computer
g Click File.
h Press Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
10
55
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Chapter 10
How to change the machine’s SCAN mode settings for PDF scanning
You can change your machine’s SCAN mode settings using ControlCenter4. (Windows®)
a (Windows
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model drop-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
®
XP, Windows Vista® and Windows®7)
®
8)
10
56
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e Choose the File tab. You can change the default settings.
1
2
3
4
5
How to scan to a computer
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
10
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Chapter 10
NOTE
How to scan a document as a PDF file using the control panel 10
a Load your document. (See How to load documents on page 21.)
b Press (SCAN).
c Press a or b to select the Scan to File option. Press OK.
d If the machine is connected to a network, press a or b to select the PC Name. Press OK.
Do one of the following:
If you want to use the default settings, go to step h.
If you want to change the default settings, go to step e.
e Press a or b to select the Set with Panel option. Press OK.
f Press a or b to select the On option. Press OK.
g Choose the settings for Scan Type, Resolution, File Type, Scan Size and
Remove Background as required. Press OK.
h Press Mono Start or Colour Start.
The machine starts the scanning process.
The following scan modes are available.
• Scan to File
• Scan to E-mail
• Scan to OCR
• Scan to Image
• Web Service
1
Windows® users only. (Windows Vista® SP2 or later, Windows®7 and Windows®8)
(See Software and Network User’s Guide.)
1
58
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NOTE
CAUTION
IMPORTANT
Routine maintenance A
A
Replacing the ink cartridges
Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine will display a
message.
For example, when one of the ink
cartridges is nearly empty, the LCD will
display Ink low (name of colour).
You should purchase a replacement
cartridge in preparation for when the
machine indicates the colour is completely
empty.
A
Brother multifunction machines are
designed to work with ink of a particular
specification and will work to a level of
optimum performance and reliability when
used with Brother Original ink cartridges.
Brother cannot guarantee this optimum
performance and reliability if ink or ink
cartridges of other specifications are
used. Brother does not therefore
recommend the use of cartridges other
than Brother Original cartridges or the
refilling of used cartridges with ink from
other sources. Damage to the product
caused by the use of consumables
manufactured by third parties may not be
covered by the product warranty. Please
refer to the terms of the product warranty.
When one of the ink cartridges is empty,
the LCD will display Cannot Print or
B&W Print Only.
You should only replace the actual ink
cartridge when this message
Cannot Print or B&W Print Only
appears on the LCD.
The LCD will show which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
a Open the ink cartridge cover (1).
If one or more of the ink cartridges have
reached the end of their life, the LCD
shows B&W Print Only or
Cannot Print.
1
A
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
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b Press the lock release lever as shown to
IMPORTANT
1
2
release the cartridge indicated on the
LCD. Remove the cartridge from the
machine.
d Turn the green release lever on the
orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.
2
1
c Open the new ink cartridge bag for the
colour indicated on the LCD, and then
take out the ink cartridge.
DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.
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e Each colour has its own correct position.
NOTE
IMPORTANT
Insert the ink cartridge in the direction of
the arrow on the label.
f Gently push the back of the ink cartridge
marked “PUSH” until the cartridge lever
lifts, and then close the ink cartridge
cover.
Routine maintenance
• If you replaced an ink cartridge, for
example Black, the LCD may ask you to
verify that it was a brand new one (for
example, Did You Change Black).
For each new cartridge you installed,
press 1 (Yes) to reset the ink dot counter
for that colour. If the ink cartridge you
installed is not a brand new one, be sure
to press 2 (No).
• If the LCD shows No Ink Cartridge or
Cannot Detect after you install the ink
cartridge check that the ink cartridge is a
brand new Brother Original cartridge and
that it is installed correctly. Remove the
ink cartridge and reinstall it slowly and
firmly until the cartridge lever lifts.
g The machine will automatically reset the
ink dot counter.
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately
wash it off with soap or detergent.
• If you mix the colours by installing an ink
cartridge in the wrong position, the LCD
shows Wrong Ink Colour. Check
which ink cartridges are not matched by
colour to their ink cartridge positions and
move them to their correct positions.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
A
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
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Cleaning and checking
NOTE
the machine
Cleaning the scanner glass A
a Unplug the machine from the electrical
socket.
b Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
c In the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
A
cloth moistened with a non-flammable
glass cleaner.
1
1
2
3
In addition to cleaning the glass strip with
2
a non-flammable glass cleaner, run your
finger tip over the glass strip to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass strip again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
i
62
When there is a
spot of dirt or
correction fluid
on the glass strip,
the printed
sample shows a
vertical line.
After the glass
strip is cleaned,
the vertical line is
gone.
Page 71
Cleaning the print head A
IMPORTANT
NOTE
Routine maintenance
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank text on
your printed pages. You can clean Black only;
Yellow, Cyan, and Magenta at once; or all
four colours at once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
a Press Menu.
b Press a or b to choose Ink.
Press OK.
• If you clean the print head at least five
times and the print has not improved, try
installing a new Brother Original
Innobella™ ink cartridge for each problem
colour. Try cleaning the print head again
up to five more times. If the print has not
improved contact Brother customer
service or your local Brother dealer.
• You can also clean the print head from
your PC.
(See Software and Network User’s
Guide.)
Checking the print quality A
If faded or streaked colours and text appear
on your printouts, some of the print head
nozzles may be clogged. You can check this
by printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
a Press Menu.
c Press a or b to choose Cleaning.
Press OK.
d Press a or b to choose Black, Colour
or All.
Press OK.
The machine cleans the print head.
When cleaning has finished, the
machine will go back to the Ready
mode.
b Press a or b to choose Ink.
Press OK.
c Press a or b to choose Test Print.
Press OK.
A
d Press a or b to choose
Print Quality.
Press OK.
e Press Colour Start.
The machine begins printing the Print
Quality Check Sheet.
f Check the quality of the four colour
blocks on the sheet.
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g The LCD asks you if the print quality is
IMPORTANT
NOTE
OK.
Do one of the following:
If all lines are clear and visible, press
1 (Yes) to finish the Print Quality
check and go to step k.
If you can see missing short lines as
shown below, press 2 to choose No.
OK Poor
h The LCD asks you if the print quality is
OK for black and then the three colours.
Press 1 (Yes) or 2 (No).
i The LCD asks you if you want to start
cleaning.
Press 1 (Yes).
The machine starts cleaning the print
head.
When a print head
nozzle is clogged
the printed
sample looks like
this.
i
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
Checking the print alignment A
If your printed text becomes blurred or
images become faded, you may need to
adjust the print alignment after transporting
the machine.
a Press Menu.
j After the cleaning procedure is finished,
press Colour Start.
The machine prints the Print Quality
Check Sheet again. Return to step f.
k Press Stop/Exit.
If you clean the print head at least five times
and the print has not improved, try installing a
new Brother Original replacement ink
cartridge for each problem colour. Try
cleaning the print head again up to five more
times. If the print has not improved, contact
Brother customer service or your local
Brother dealer.
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
b Press a or b to choose Ink.
Press OK.
c Press a or b to choose Test Print.
Press OK.
d Press a or b to choose Alignment.
Press OK.
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Routine maintenance
NOTE
e Press Mono Start or Colour Start.
The machine starts printing the
Alignment Check Sheet.
f For the “A” pattern, press the number of
the test print that has the least visible
vertical stripes (1-9).
Repeat this step for the B, C and D
patterns.
In the example number 6 is the best
choice for A, B, C and D.
g Press Stop/Exit.
Setting the date and time
The LCD shows the date and time. If it is not
current, follow these instructions to re-enter it.
You can add the date and time to each fax
you send by setting your Station ID.
a Press Menu.
b Press a or b to choose
Initial Setup.
Press OK.
c Press a or b to choose Date & Time.
Press OK.
d Press a or b to choose Date & Time.
Press OK.
e Enter the last two digits of the year using
the dial pad, and then press OK.
f Enter the two digits for the month using
the dial pad, and then press OK.
g Enter the two digits for the day using the
dial pad, and then press OK.
h Press a or b to choose 12h Clock or
24h Clock, and then press OK.
i To enter the time, do one of the
following:
A
A
When the print
alignment is not
adjusted correctly,
text looks blurry
like this.
i
After the print
alignment is
adjusted correctly,
text looks like this.
If you chose 12h Clock in step h,
enter the time (in 12-hour format)
using the dial pad, and then press
OK.
Press a or b to choose AM or PM, and
then press OK.
If you chose 24h Clock in step h,
enter the time (in 24-hour format)
using the dial pad, and then press
OK
(For example, enter 19:45 for 7:45
PM.)
j Press Stop/Exit.
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Troubleshooting B
B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Identifying your problem B
First, check the following.
The machine's power cord is connected correctly and the machine's power switch is turned on.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
LCD Messages
(See Error and maintenance messages on page 68.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
Printing Difficulties on page 86
Print Quality Difficulties on page 88
Paper Handling Difficulties on page 89
Printing Received Faxes on page 91
Telephone and Fax problems:
Telephone Line or Connections on page 91
Handling Incoming Calls on page 94
Receiving Faxes on page 92
Sending Faxes on page 93
Copying problems:
Copying Difficulties on page 94
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Scanning problems:
Scanning Difficulties on page 94
Software and Network problems:
Software Difficulties on page 95
Network Difficulties on page 95
Troubleshooting
67
B
Page 76
Error and maintenance messages B
NOTE
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can clear most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
Error Message Cause Action
Absorber NearFull The ink absorber box or flushing box
is nearly full.
B&W Print Only
Replace Ink
One or more of the colour ink
cartridges have reached the end of
their life.
You can use the machine in
monochrome mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose Greyscale in the
Advanced tab of the printer
driver, you can use the machine
as a monochrome printer.
2-sided printing is not available
when this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in monochrome.
2-sided copying is not available
when this message appears.
.
Contact Brother customer service or
your local Brother dealer.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 59.)
The machine will stop all print
operations, you cannot use the
machine until a new ink cartridge is
installed in the following cases:
• If you unplug the machine or take
• If the paper type is set to anything
• (Windows
out the ink cartridge.
except Plain Paper or
Inkjet Paper.
®
) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer
driver.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
monochrome.
If a sending machine has a colour
fax, the machine’s “handshake”
will ask that the fax be sent as
monochrome.
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Page 77
Error Message Cause Action
Troubleshooting
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not
detect it.
An ink cartridge is not installed
correctly.
If you are using non Brother Original
ink, the machine may not detect the
ink cartridge.
Cannot Detect Ink If you are using non Brother Original
ink, the machine may not detect the
ink volume.
Cannot Print
Replace Ink
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine
has a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 59.)
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 59.)
Comm.Error Poor telephone line quality caused a
communication error.
Cover is Open The scanner cover is not locked in the
closed position.
The ink cartridge cover is not locked
in the closed position.
Data Remaining Print data is left in the machine's
memory.
Disconnected The other person or other person's
fax machine stopped the call.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
Firmly close the ink cartridge cover
until it locks into place.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic (for VoIP). (See
Telephone line interference / VoIP
on page 97.)
B
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Error Message Cause Action
Document Jam The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
DR Mode in Use
(For Australia, Singapore
and Hong Kong)
FaxAbility On
(For New Zealand)
High Temperature The room temperature is too high. After lowering the room temperature,
(For Australia, Singapore and Hong
Kong)
The machine is in Distinctive Ring
mode. You cannot change the
Receive Mode from Manual to
another mode.
(For New Zealand)
The machine is in FaxAbility mode.
You cannot change the Receive
Mode from Manual to another mode.
(See Using the ADF on page 21.)
(See Document jam on page 78.)
(For Australia, Singapore and Hong
Kong)
Set Distinctive Ring to Off.
(See Turning off Distinctive Ring
on page 33 and 38.)
(For New Zealand)
Set FaxAbility to Off.
(See How to Turn FaxAbility OFF or
ON on page 36.)
allow the machine to cool down to
room temperature and then try again.
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NOTE
Error Message Cause Action
Troubleshooting
Ink Absorber Full The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
The ink absorber box or flushing box
will need to be replaced. Contact
Brother Customer Service or your
local Brother Authorised Service
Centre to have your machine
serviced.
Other reasons for cleaning are:
1 After a paper jam has been
cleared, the machine
automatically cleans itself before
the next received fax is printed.
2 The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3 The machine automatically cleans
itself after ink cartridges of the
same colour have been replaced
12 times.
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
Ink low One or more of the ink cartridges are
near the end of their life. If one of the
colour ink cartridges is near the end
of its life and someone is sending you
a colour fax, your machine’s
“handshake” will ask that the fax be
sent as monochrome. If the sending
machine has the ability to convert it,
the colour fax will be printed at your
machine as a monochrome fax.
Low Temperature The room temperature is too low. After increasing the room
Order a new ink cartridge. You can
continue printing until the LCD shows
Cannot Print. (See Replacing the
ink cartridges on page 59.)
temperature, allow the machine to
warm up to room temperature and
then try again.
B
71
Page 80
Error Message Cause Action
No Caller ID There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
No Ink Cartridge An ink cartridge is not installed
correctly.
No Paper Fed The machine is out of paper or paper
is not correctly loaded in the paper
tray.
The paper tray was not fully inserted. Remove the paper tray and re-install
If you want to use the Caller ID
feature, call your telephone company.
(See Caller ID on page 34, 36 and 38
for your relevant country.)
Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 59.)
Do one of the following:
Refill the paper in the paper tray,
and then press Mono Start or
Colour Start.
Remove and reload the paper,
then press Mono Start or
Colour Start. (See Loading
paper and other print media
on page 11.)
it until it locks into place, and then
press Mono Start or Colour Start on
the control panel.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
The Jam Clear Cover is not closed
correctly.
The paper is jammed in the machine. Remove the jammed paper by
No Response/Busy The number you dialled has not
answered or is busy.
Not Registered You tried to access a Speed Dial
number that has not been stored in
the machine.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam on page 80.)
following the steps in Printer jam or
paper jam on page 80.
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
Verify the number and try again.
Set up the Speed Dial number. (See
Storing Speed Dial numbers
on page 47.)
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Troubleshooting
Error Message Cause Action
Out of Fax Memory The fax memory is full. Do one of the following:
Clear the data from the memory.
To gain extra memory, you can
turn off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Out of Memory The machine's memory is full. If a fax-sending or copy operation
is in process:
Press Stop/Exit and wait until the
other operations that are in
process finish, and then try again.
Press Mono Start or
Colour Start to choose
Send Now to send the pages
scanned so far.
Press Mono Start or
Colour Start to choose
Partial Print to copy the
pages scanned so far.
Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
B
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Error Message Cause Action
Paper Jam [Front] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 80.
Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.
(The extendable tray is only available
for some countries.)
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 84.)
PaperJam Front,Rear The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 80.
Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.
(The extendable tray is only available
for some countries.)
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 84.)
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Page 83
Troubleshooting
Error Message Cause Action
Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 80.
Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.
(The extendable tray is only available
for some countries.)
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 84.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX
Wrong Ink Colour An ink cartridge has been installed in
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
the wrong position.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, do the following.
See Transferring your faxes or Fax
Journal report on page 77 before
disconnecting the machine so you will
not lose any important messages.
Then disconnect the machine from
the power for several minutes and
reconnect it.
Check which ink cartridges are not
matched by colour to their ink
cartridge positions and move them to
their correct positions.
B
75
Page 84
Error Message Cause Action
Wrong Paper Size The Paper Size setting does not
match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper
size you are using.
1 Check that the paper size you
choose matches the size of paper
in the tray.
(See Paper Size on page 17.)
2 Make sure you loaded the paper
in a Portrait position, by setting
the paper guides at the indicators
for your paper size. (See Loading
paper and other print media
on page 11.)
3 After you have checked the paper
size and the paper position, press
Mono Start or Colour Start.
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
(See Software and Network User’s
Guide.)
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Troubleshooting
Error animations B
Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
back a step.
Transferring your faxes or Fax Journal report B
If the LCD shows:
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX
We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 77 or Transferring faxes to your PC
on page 77.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine on page 78.)
e Press a or b to choose Fax Transfer.
Press OK.
f Do one of the following:
If the LCD shows No Data, there
are no faxes left in the machine's
memory.
Press Stop/Exit.
Enter the fax number to which faxes
will be forwarded.
g Press Mono Start.
Transferring faxes to your PC B
You can transfer the faxes from your
machine's memory to your PC.
a Press Stop/Exit to temporarily interrupt
the error.
b Make sure you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
Do one of the following:
(Windows
Windows
®
XP, Windows Vista® and
®
7)
Transferring faxes to another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
a Press Stop/Exit to temporarily interrupt
the error.
b Press Menu.
c Press a or b to choose Service.
Press OK.
d Press a or b to choose
Data Transfer.
Press OK.
From (Start), select All Programs,
B
Brother, MFC-XXXX,
PC-FAX Receiving, and select
Receive. (where XXXX is your model
name.)
(Windows
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.
®
8)
B
77
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c Make sure you have set PC-Fax
IMPORTANT
Receive on the machine.
(See Advanced User’s Guide: PC-Fax
Receive (Windows
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
®
).)
d Do one of the following:
Document jam B
Documents can jam in the ADF unit if they are
not inserted or fed correctly, or if they are too
long. Follow these steps to clear a document
jam.
Document is jammed in the top of the ADF unit
B
To transfer all faxes to your PC,
press 1 (Yes).
Press a or b to choose
Backup Print:On or
Backup Print:Off.
Press OK.
To exit and leave the faxes in the
memory, press 2 (No).
e Press Stop/Exit.
Transferring the Fax Journal report to another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
a Press Stop/Exit to temporarily interrupt
the error.
b Press Menu.
c Press a or b to choose Service.
Press OK.
a Take out any paper from the ADF that is
not jammed.
b Open the ADF cover.
c Remove the jammed document by
pulling it upward.
1
B
1 ADF cover
d Close the ADF cover.
e Press Stop/Exit.
d Press a or b to choose
Data Transfer.
Press OK.
e Press a or b to choose Report Trans.
Press OK.
f Enter the fax number to which the Fax
Journal report will be forwarded.
g Press Mono Start.
78
To avoid document jams, close the ADF
cover correctly by pushing it gently in the
centre.
Page 87
Troubleshooting
1
Document is jammed inside the ADF unit
a Take any paper that is not jammed out
of the ADF.
b Lift the Document Cover.
c Pull the jammed document out to the
left.
1
Removing small documents jammed
B
in the ADF
B
a Lift the Document Cover.
b Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
1 Document Cover
d Close the document cover.
e Press Stop/Exit.
1 Document Cover
c Close the document cover.
d Press Stop/Exit.
B
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Printer jam or paper jam B
IMPORTANT
Locate and remove the jammed paper by
following these steps.
a Unplug the machine from the electrical
socket.
After 24 hours of a power failure, the faxes
stored in the memory will be lost.
Before you unplug the machine from the
power source, you can transfer your faxes
that are stored in the memory to your PC
or another fax machine so you will not lose
any important messages. (See
Transferring your faxes or Fax Journal
report on page 77.)
b Pull the paper tray (1) completely out of
the machine.
c Pull the two green levers inside the
machine towards you to remove the
jammed paper.
If the LCD shows
Paper Jam [Rear], go to step g.
d Pull out the jammed paper (1).
1
1
80
Page 89
Troubleshooting
1
e Lift the Jam Clear Flap, and remove the
jammed paper.
f Make sure you look carefully inside the
machine above and below the Jam
Clear Flap for any pieces of paper.
g Open the Jam Clear Cover (1) at the
back of the machine.
h Pull the jammed paper out of the
machine.
With the tray removed, do one of the
following:
If the LCD shows
Paper Jam [Front], go to
step j.
If the LCD shows
PaperJam Front,Rear, go to
step g.
i Close the Jam Clear Cover.
Make sure the cover is closed correctly.
B
81
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j Place both hands under the plastic tabs
IMPORTANT
1
1
on both sides of the machine to lift the
scanner cover (1) into the open position.
Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (2)
and (3).
1
2
3
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
• If the print head is in the right corner as
shown in the illustration, you cannot move
it. Re-connect the power cord. Hold down
Stop/Exit until the print head moves to the
centre. Then unplug the machine from the
power source and take out the paper.
• If ink gets onto your skin, immediately
wash with soap and plenty of water.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
k Make sure you look carefully inside the
machine (1) for any pieces of paper.
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Troubleshooting
CAUTION
IMPORTANT
NOTE
33
1
2
l Put the paper tray firmly back in the
machine.
m Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
n While holding the paper tray in place,
pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.
DO NOT use the paper support flap for
Legal size paper. (Only available for some
countries.)
o Re-connect the power cord.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 84.)
Be careful not to pinch your fingers when
you close the scanner cover.
B
83
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Additional paper jam clear operationsB
a Unplug the machine from the electrical
socket.
b Pull the paper tray (1) completely out of
the machine.
1
c Pull the two green levers inside the
machine towards you to remove the
jammed paper.
e Load one sheet of thick A4 or Letter
sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.
d Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
84
Page 93
Troubleshooting
IMPORTANT
CAUTION
1
f If the thick paper is pushing any jammed
paper out, remove the jammed paper.
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
h Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
1
3
2
Be careful not to pinch your fingers when
you close the scanner cover.
g Pull the thick paper out of the machine.
i Put the paper tray firmly back in the
machine.
j Re-connect the power cord.
B
85
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If you are having difficulty with your machine B
NOTE
• For technical help, you must contact Brother customer support.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message.
(See Error and maintenance messages on page 68.)
Make sure that the machine is online.
®
(Windows
Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.
(Windows Vista® and Windows Server® 2008)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows
Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is not selected.
(Windows
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 59.)
XP and Windows Server® 2003)
®
7 and Windows Server® 2008 R2)
®
8 and Windows Server® 2012)
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Printing Difficulties (continued)
Difficulty Suggestions
No printout.
(continued)
The document will not print if the old, unprinted data remains in the printer driver
spooler. Open the printer icon, and then delete all the data. Your printer icon can
be found in the following way:
(Windows
Click Start/Printers and Faxes.
(Windows Vista
Click /Control Panel/Hardware and Sound/Printers.
®
XP and Windows Server® 2003)
®
and Windows Server® 2008)
Troubleshooting
(Windows
Click /Devices and Printers/Printers and Faxes.
(Windows
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
Cannot perform “Page Layout”
printing.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area on page 16.)
Check that the paper size setting in the application and in the printer driver are the
same.
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows
Click Colour Settings on the Advanced tab, and make sure you unselect
Colour Enhancement.
®
7 and Windows Server® 2008 R2)
®
8 and Windows Server® 2012)
®
)
Colour Enhancement is not
working correctly.
Machine does not print from
®
Adobe
Illustrator®.
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
unselect Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
(See Software and Network User’s Guide.)
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Try to reduce the print resolution.
(See Software and Network User’s Guide.)
B
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Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 63.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 17.)
(See Software and Network User’s Guide.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 18.)
The recommended environment for your machine is between 20 C to 33 C.
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 63.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 18.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 63.)
Make sure you are using Brother Original Innobella™ ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 64.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Loading paper and other print media on page 11.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of
the printed page.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 18.)
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Page 97
Print Quality Difficulties (continued)
Difficulty Suggestions
Printing appears dirty or ink seems
to run.
Ink is smudged or wet when using
glossy photo paper.
Stains appear on the reverse side
or at the bottom of the page.
The machine prints dense lines on
the page.
The printouts are wrinkled.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 18.) Don't handle the paper until the ink is
dry.
Make sure the print side is face down in the paper tray.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type on page 17.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 11.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)
®
(Windows
Check Reverse Order in the Basic tab of the printer driver.
(Windows
In the printer driver Advanced tab, click Colour Settings and unselect
Bi-Directional Printing.
)
®
)
Troubleshooting
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options and unselect Bi-Directional Printing.
Make sure you are using Brother Original Innobella™ ink.
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the LCD shows the Paper Jam message and you still have a problem, see Error
and maintenance messages on page 68.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
B
89
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Paper Handling Difficulties (continued)
Difficulties Suggestions
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 11.)
Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 80.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam on page 80. Make sure the paper guides are set to
the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper. (The extendable tray is only available for some countries.)
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 84.)
The paper jams when you use
2-sided copy or 2-sided print.
Use one of the jam prevention settings, 2-sided1 or 2-sided2.
For copying
(See Advanced User’s Guide: 2-sided copying.)
For printing
(See Software and Network User’s Guide.)
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User’s Guide: Cleaning the paper feed rollers.)
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Troubleshooting
Printing Received Faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
Left and right margins are cut off or
a single page is printed on two
pages.
Received colour fax prints only in
monochrome.
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
problem is with the sending machine. Try receiving from another fax machine.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your Paper Size setting may not be correct for the paper you are
using.
(See Paper Size on page 17.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
(See Replacing the ink cartridges on page 59.)
Telephone Line or Connections
Difficulty Suggestions
Dialling does not work.
(No dial tone)
The machine does not answer
when called.
Check the line cord connections.
(Not available in New Zealand)
Change the Tone/Pulse setting. (See Quick Setup Guide.)
If there is no dial tone, connect a known-working telephone and telephone line
cord to the socket. Then lift the external telephone's handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line
and/or wall socket.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the Receive Mode on page 27.) Check for a dial tone. If possible, call
your machine to hear whether it answers. If there is still no answer, check the
telephone line cord connection. If there is no ringing when you call your machine,
ask your telephone company to check the line.
B
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Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Press Hook in Fax mode to make sure your machine has a dial tone. If you hear
static or interference on your fax line, call your local telephone provider.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine. If you
subscribe to DSL or VoIP services, contact your service provider for connection
instructions. To lower the modem speed and turn off ECM (error correction mode),
see Telephone line interference / VoIP on page 97.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Choose the Receive Mode on page 27.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, select Fax Only mode.
If your Brother machine shares a line with an external answering machine, select
External TAD mode. In External TAD mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
mode, your Brother machine will automatically receive faxes and produce a fast
double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer incoming faxes,
select Manual mode. In Manual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
to 1 ring. (See Ring Delay on page 30.)
If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay,
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
92
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