Please complete the following information for future
reference:
Model Number: MFC-J470DW
1
Serial Number:
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Product Safety GuideRead this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Quick Setup GuideFollow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Basic User’s GuideLearn the basic Fax, Copy and Scan operations and
how to replace consumables. See troubleshooting
tips.
Advanced User’s GuideLearn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.
Printed / In the box
Printed / In the box
Printed / In the box
PDF file / CD-ROM
HTML file/CD-ROM
1
Web Connect GuideThis Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
AirPrint GuideThis Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
Google Cloud Print
Guide
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
1
This may differ depending on your country.
2
Visit us at http://solutions.brother.com/.
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
2
2
2
2
i
Table of Contents
(Basic User’s Guide)
1General information1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
Accessing the Advanced User’s Guide and Software and
Voice operations
Additional dialling operations
Additional ways to store numbers
6Printing reports
Fax reports (MFC models)
Reports
7Making copies
Copy options
vi
General information1
1
Using the
1
NOTE
documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation1
The following symbols and conventions are
used throughout the documentation.
BoldBold typeface identifies
specific buttons on the
machine’s control panel, or on
the computer screen.
ItalicsItalicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
1
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.
Accessing Brother
®
Utilities (Windows
If you are using a PC or tablet running
Windows
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
Start screen and the desktop.
a Tap or click Brother Utilities either on
®
8, you can make your selections
(Brother Utilities) appears on both the
the Start screen or the desktop.
8) 1
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
1
Chapter 1
NOTE
b Select your machine.
c Choose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
Viewing User’s Guides1
(Windows®)1
(Windows®XP/Windows Vista®/Windows®7/
Windows Server
2008/Windows Server
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
®
®
2003/Windows Server®
®
2008 R2)
8/Windows Server® 2012)
and Network User’s
Guide
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy, Printer,
Scanner, PC-Fax, and Network features.
When you are ready to learn detailed
information about these operations, you can
read the Advanced User’s Guide and Software and Network User’s Guide in
HTML format that are on the CD-ROM.
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
1
If the Brother screen does not appear, go
to Computer or My Computer. (For
Windows
Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
®
8 and Windows Server® 2012:
b If the model name screen appears, click
your model name.
2
General information
NOTE
c If the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
d Click User’s Guides.
e Click PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh)1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
How to find Scanning instructions1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.
Presto! PageManager User’s Guide
(Macintosh)
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother Support (Macintosh) on page 5.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
®
)
1
b Double-click the User’s Guides icon.
c Select your model and language if
needed.
d Click User’s Guides. If the country
screen appears, choose your country.
e After the list of User’s Guides appears,
choose the Guide you want to read.
How to find Network setup
instructions
Your machine can be connected to a wireless
network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
(See Software and Network User’s
Guide.)
1
3
Chapter 1
How to access Guides
for Advanced Features
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
.
Accessing Brother
1
Support (Windows
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/
Brother Home Page.
), click
®
)1
Google Cloud Print Guide1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
1
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the top menu, click Back or if
you have finished, click Exit.
), click
),
)
4
Accessing Brother
General information
Support (Macintosh)
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Displays messages on the screen to help you
set up and use your machine.
2Mode keys:
FAX
Lets you access the Fax mode.
SCAN
Lets you access the Scan mode.
COPY
Lets you access the Copy mode.
WEB
Lets you connect the Brother machine to an
Internet service.
For more information, see Web Connect
Guide.
3Telephone keys:
Redial/Pause
Redials the last 30 numbers called. It also
inserts a pause when dialling.
Tel/R
This key is used to have a telephone
conversation after picking up the external
handset during the F/T Ring (fast
double-ring).
Also, when connected to a PBX, you can
use this key to gain access to an outside
line or to transfer a call to another
extension.
4Start keys:
Mono Start
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scan setting in the
ControlCenter software).
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scan setting in the
ControlCenter software).
6
General information
1
76
34
5 Power On/Off
Press to turn on the machine.
5
8Menu keys:
dc
While the machine is idle, you can press
these keys to adjust the ring volume.
Press and hold down to turn off the
machine. The LCD will show Shutting Down
and will stay on for a few seconds before
turning off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and maintain
print quality, you should keep your machine
connected to the power at all times.
6 Stop/Exit
Stops an operation or exits the menu.
7Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
Lets you store, look up, and dial numbers
that are in the memory.
d or c
Press d or c to move the selected area left
or right on the LCD.
a or b
Press a or b to scroll through the menus
and options.
Menu
Access the main menu.
Clear
Press to delete characters or to go back to
the previous menu level.
OK
Lets you choose a setting.
7
Chapter 1
1
32
4
LCD screen indications1
The LCD shows the machine’s status when
the machine is idle.
1Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless connection.
Basic Operations1
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
See the remaining ink volume.
When the ink cartridge is near the end of life or
having a problem, the error icon is displayed on
the colour ink. For more information,
see Advanced User’s Guide: Checking the ink volume.
4Faxes in memory
You can see how many received faxes are in
the memory.
Press OK.
d Press a or b to choose Receive Mode.
Press OK.
8
General information
NOTE
e Press a or b to choose Fax/Tel.
Press OK.
You can see the current setting on the
LCD:
Volume Settings1
1
Ring Volume1
You can choose from a range of ring volume
levels, from High to Off.
While the machine is idle, press d or c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the volume through the
menu, by following the instructions:
Setting the Ring Volume1
a Press Menu.
Press Clear if you want to go back to the
previous level.
f Press Stop/Exit.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Volume.
Press OK.
d Press a or b to choose Ring.
Press OK.
e Press a or b to choose Low, Med, High
or Off.
Press OK.
f Press Stop/Exit.
9
Chapter 1
Beeper Volume1
When the beeper is on, the machine will
make a sound when you press a key, or if you
make a mistake, or after you send or receive
a fax.
You can choose from a range of sound
volume levels.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Volume.
Press OK.
d Press a or b to choose Beeper.
Press OK.
e Press a or b to choose Low, Med, High
or Off.
Press OK.
LCD display1
Setting the backlight
brightness1
If you are having difficulty reading the LCD,
try changing the brightness setting.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose LCD Settings.
Press OK.
d Press a or b to choose Backlight.
Press OK.
e Press a or b to choose Light, Med or
Dark.
Press OK.
f Press Stop/Exit.
Speaker Volume1
You can choose from a range of speaker
volume levels.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Volume.
Press OK.
d Press a or b to choose Speaker.
Press OK.
e Press a or b to choose Low, Med, High
or Off.
Press OK.
f Press Stop/Exit.
f Press Stop/Exit.
10
2
NOTE
1
2
3
3
Loading paper2
Loading paper and
other print media
Load only one size of paper and one type of
paper in the paper tray at any time.
(For more information about paper size,
weight and thickness, see Choosing the right print media on page 20.)
a Pull the paper tray completely out of the
machine.
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
b Lift the output paper tray cover (1).
2
2
1
c Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
1
2
• When you load a different paper size in
the tray, you will need to change the
Paper Size setting in the menu of the
machine at the same time.
(See Paper Size on page 17.)
11
Chapter 2
NOTE
IMPORTANT
NOTE
d Fan the stack of paper well to avoid
paper jams and misfeeds.
Always make sure that the paper is not
curled or wrinkled.
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
f Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.
1
e Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
g Close the output paper tray cover.
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
12
Loading paper
IMPORTANT
h Slowly push the paper tray completely
into the machine.
i While holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
Loading envelopes2
About envelopes2
Use envelopes that weigh between 80 to
95 g/m
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing multiple
envelopes.
DO NOT use the following types of
envelopes, as they will not feed correctly:
2
.
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
2
2
• That have clasps or staples.
• That are pre-printed on the inside.
1
GlueDouble flaps
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
13
Chapter 2
IMPORTANT
Loading envelopes2
a Before loading, press the corners and
sides of envelopes to make them as flat
as possible.
If envelopes are “double-feeding”, put one
envelope in the paper tray at a time.
b Put envelopes in the paper tray with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes in the tray with the flap on the
left, as shown in the illustration. Gently
press and slide the paper width
guides (1) and paper length guide (2) to
fit the size of the envelopes.
1
2
14
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
a Open the envelope flap.
Loading paper
2
b Put the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
c Select Reverse Print (Windows
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
(See Software and Network User’s
Guide.)
®
) or
2
15
Chapter 2
NOTE
1
3
24
1
3
42
Unprintable area2
The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper when the Borderless print feature is available and turned on.
(See Software and Network User’s Guide.)
Cut-Sheet PaperEnvelopes
Top (1)Left (2)Bottom (3)Right (4)
Cut-Sheet3 mm3 mm3 mm3 mm
Envelopes22 mm3 mm22 mm3 mm
The Borderless print feature is not available for envelopes and 2-sided printing.
16
Loading paper
NOTE
Paper settings2
Paper Type2
To get the best print quality, set the machine
for the type of paper you are using.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Paper Type.
Press OK.
d Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
e Press Stop/Exit.
Paper Size2
You can use the following sizes of paper for
copies: A4, A5, Photo (10 15 cm) and
Letter. You can use the following sizes of
paper for printing faxes: A4 and Letter. When
you change the size of paper you load in the
machine, you will need to change the
Paper Size setting at the same time so
your machine can fit an incoming fax on the
page.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Paper Size.
Press OK.
d Press a or b to choose A4, A5, 10x15cm
or Letter.
Press OK.
2
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
e Press Stop/Exit.
17
Chapter 2
Acceptable paper and
other print media
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper that is loaded in
the tray.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in
the Paper Type setting of the machine’s
menu.
Recommended print media2
2
To get the best print quality, we suggest using
the Brother paper listed in the table.
If Brother paper is not available in your
country, we recommend testing various
papers before purchasing large quantities.
We recommend using 3M Transparency Film
when you print on transparencies.
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
the photo paper. Load photo paper with
the shiny side facing down.
Avoid touching either side of the
transparency paper because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
18
IMPORTANT
DO NOT use the following kinds of paper:
1
1
• Damaged, curled, wrinkled, or
irregularly shaped paper
12 mm or greater curl may cause jams
to occur.
• Extremely shiny or highly textured
paper
Loading paper
2
• Paper that cannot be arranged
uniformly when stacked
• Short grain paper
Paper capacity of the output paper
tray cover
Up to 50 sheets of 80 g/m2 A4 paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
2
19
Chapter 2
Choosing the right print media2
Paper type and size for each operation2
Paper TypePaper SizeUsage
FaxCopyPrinter
Cut-SheetA4210 297 mm (8.3 11.7 in.)YesYesYes
Letter 215.9 279.4 mm (8 1/2 11 in.)YesYesYes
Executive184 267 mm (7 1/4 10 1/2 in.)––Yes
A5148 210 mm (5.8 8.3 in.)–YesYes
A6105 148 mm (4.1 5.8 in.)––Yes
CardsPhoto10 15 cm (4 6 in.)–YesYes
Photo 2L13 18 cm (5 7 in.)––Yes
Index Card127 203 mm (5 8 in.) ––Yes
EnvelopesC5 Envelope162 229 mm (6.4 9 in.)––Yes
DL Envelope110 220 mm (4.3 8.7 in.)––Yes
Com-10105 241 mm (4 1/8 9 1/2 in.)––Yes
Monarch98 191 mm (3 7/8 7 1/2 in.)––Yes
TransparenciesA4210 297 mm (8.3 11.7 in.)–YesYes
Letter215.9 279.4 mm (8 1/2 11 in.)–YesYes
A5148 210 mm (5.8 8.3 in.)–YesYes
Paper weight, thickness and capacity2
Paper TypeWeightThicknessNo. of
sheets
Cut SheetPlain Paper
Inkjet Paper
Glossy Paper
CardsPhoto Card
Index Card
Envelopes
64 to 120 g/m
64 to 200 g/m
Up to 220 g/m
Up to 220 g/m
Up to 120 g/m
80 to 95 g/m
2
2
2
2
2
2
0.08 to 0.15 mm
0.08 to 0.25 mm20
Up to 0.25 mm
Up to 0.25 mm
Up to 0.15 mm30
Up to 0.52 mm10
100
20
20
1
2
2
Transparencies––10
1
Up to 100 sheets of 80 g/m2paper.
2
BP71 (260 g/m2) paper is especially designed for Brother inkjet machines.
20
3
IMPORTANT
IMPORTANT
1
Loading documents3
How to load
documents
You can send a fax, make copies, or scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF3
The ADF can hold up to 20 pages and feeds
each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the edges of the pages
before placing them in the ADF.
Document Sizes and Weights3
Length:148 to 355.6 mm
Width:148 to 215.9 mm
Weight:
64 to 90 g/m
2
a Unfold the ADF Document Support (1).
3
1
3
b Fan the pages well.
c Adjust the paper guides (1) to fit the
width of your documents.
How to load documents3
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, glued or taped.
• DO NOT use cardboard, newspaper or
fabric.
Make sure documents written with ink or
modified with correction fluid are completely
dry.
d Place your documents face down, top
edge first in the ADF underneath the
guides until you feel them touch the feed
rollers.
The screen will display ADF Ready.
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
21
Chapter 3
NOTE
IMPORTANT
e After using the ADF, close the ADF
Document Support. Push down on the
upper-left portion of the ADF Document
Support to close it completely.
Using the scanner glass3
You can use the scanner glass to fax, copy or
scan single pages or pages of a book.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
1
1document cover
Document Sizes Supported3
Length: Up to 297 mm
Width:Up to 215.9 mm
Weight:Up to 2 kg
How to load documents3
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
c Close the document cover.
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
22
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