Brother MFC-J470DW User Guide

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Basic User’s Guide

MFC-J470DW

Version 0

UK/IRE/GEN

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Please complete the following information for future reference:

Model Number: MFC-J470DW

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

User's Guides and where do I find them?

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your machine

and installing the drivers and software for the operating system and connection type you are using.

Basic User’s Guide Learn the basic Fax, Copy and Scan operations and

how to replace consumables. See troubleshooting tips.

Advanced User’s Guide Learn more advanced operations: Fax, Copy,

security features, printing reports and performing routine maintenance.

Software and Network User’s Guide

This Guide provides instructions for Scanning, Printing, PC-Fax and other operations that can be performed by connecting your Brother machine to a computer. You can also find useful information about using the Brother ControlCenter utility, using your machine in a network environment, and frequently used terms.

Printed / In the box

PDF file / CD-ROM

HTML file/CD-ROM

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother machine, as well as downloading images, printing data and uploading files directly to Internet services.

AirPrint Guide This Guide provides information for using AirPrint to

print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Google Cloud Print Guide

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi-Fi network.

This may differ depending on your country.

Visit us at http://solutions.brother.com/.

PDF file / Brother Solutions Center

(Basic User’s Guide)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing Brother Utilities (Windows Accessing the Advanced User’s Guide and Software and

Network User’s Guide.........................................................................................2

Viewing User’s Guides ....................................................................................2

How to access Guides for Advanced Features...................................................... 4

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

LCD screen indications....................................................................................8

Basic Operations .............................................................................................8

Volume Settings..................................................................................................... 9

Ring Volume ....................................................................................................9

Beeper Volume..............................................................................................10

Speaker Volume............................................................................................10

LCD display .........................................................................................................10

Setting the backlight brightness..................................................................... 10

8) .............................................................1

)................................................................ 4

2 Loading paper 11

Loading paper and other print media...................................................................11

Loading envelopes ........................................................................................13

Unprintable area ............................................................................................ 16

Paper settings......................................................................................................17

Paper Type....................................................................................................17

Paper Size.....................................................................................................17

Acceptable paper and other print media..............................................................18

Recommended print media ...........................................................................18

Handling and using print media.....................................................................18

Choosing the right print media.......................................................................20

3 Loading documents 21

How to load documents ....................................................................................... 21

Using the ADF ............................................................................................... 21

Using the scanner glass ................................................................................22

Unscannable area .........................................................................................23

4 Sending a fax 24

How to send a fax................................................................................................24

Stop faxing..................................................................................................... 25

Setting scanner glass size for faxing.............................................................25

Colour fax transmission .................................................................................25

Cancelling a fax in progress .......................................................................... 26

Transmission Verification Report...................................................................26

5 Receiving a fax 27

Receive Modes....................................................................................................27

Choose the Receive Mode .................................................................................. 27

Using Receive Modes..........................................................................................29

Fax Only ........................................................................................................ 29

Fax/Tel...........................................................................................................29

Manual...........................................................................................................29

External TAD ................................................................................................. 29

Receive Mode settings ........................................................................................30

Ring Delay .....................................................................................................30

F/T Ring Time (Fax/Tel mode only)...............................................................30

Fax Detect ..................................................................................................... 31

6 Telephone and external devices 32

Voice operations..................................................................................................32

Fax/Tel mode................................................................................................. 32

Caller ID (U.K. and Ireland only)....................................................................32

Telephone services..............................................................................................33

Setting the Telephone Line Type...................................................................33

Voice over Internet Protocol (VoIP) ............................................................... 34

Connecting an external TAD (telephone answering device)................................35

Connection settings.......................................................................................36

Recording an outgoing message (OGM) on an external TAD.......................36

Multi-line connections (PBX) .........................................................................36

External and extension telephones......................................................................37

Connecting an external or extension telephone ............................................37

Operation from external and extension telephones.......................................37

Using extension telephones (U.K. only) ........................................................38

Using remote codes.......................................................................................39

iii

7 Dialling and storing numbers 40

How to dial ...........................................................................................................40

Manual dialling...............................................................................................40

Speed Dialling ...............................................................................................40

Fax Redial .....................................................................................................41

Additional Dialling Operations..............................................................................41

Outgoing Call history ..................................................................................... 41

Caller ID history .............................................................................................42

Storing numbers ..................................................................................................43

Storing a pause .............................................................................................43

Storing Speed Dial numbers..........................................................................43

Changing or deleting Speed Dial names or numbers....................................44

8 Making copies 45

How to copy .........................................................................................................45

Stop copying ..................................................................................................45

Copy options........................................................................................................46

Paper Type....................................................................................................46

Paper Size.....................................................................................................46

9 How to print from a computer 47

Printing a document............................................................................................. 47

10 How to scan to a computer 48

Before scanning...................................................................................................48

Scanning a document as a PDF file using ControlCenter4 (Windows

How to change the machine’s SCAN mode settings for PDF scanning ..............52

How to scan a document as a PDF file using the control panel ....................54

) .............49

A Routine maintenance 55

Replacing the ink cartridges ................................................................................55

Cleaning and checking the machine....................................................................58

Cleaning the scanner glass ...........................................................................58

Cleaning the print head .................................................................................59

Checking the print quality ..............................................................................59

Checking the print alignment.........................................................................60

Setting the date and time.....................................................................................61

B Troubleshooting 62

Identifying your problem ......................................................................................62

Error and maintenance messages.......................................................................64

Error animations ............................................................................................ 72

Transferring your faxes or Fax Journal report ...............................................72

Document jam .............................................................................................. 73

Printer jam or paper jam................................................................................75

If you are having difficulty with your machine ...................................................... 81

Dial Tone detection........................................................................................92

Telephone line interference / VoIP ................................................................92

Machine Information ............................................................................................ 93

Checking the serial number........................................................................... 93

Checking the firmware version ...................................................................... 93

Reset functions ..............................................................................................93

How to reset the machine.............................................................................. 94

C Settings and features tables 95

Using the Settings tables ..................................................................................... 95

Menu table...........................................................................................................96

Entering Text .....................................................................................................115

Inserting spaces ......................................................................................... 115

Making corrections ...................................................................................... 115

Repeating letters .........................................................................................115

Special characters and symbols..................................................................116

D Specifications 117

General..............................................................................................................117

Print media.........................................................................................................119

Fax..................................................................................................................... 120

Copy ..................................................................................................................121

Scanner .............................................................................................................122

Printer ................................................................................................................123

Interfaces ........................................................................................................... 124

Network..............................................................................................................125

Computer requirements.....................................................................................126

Consumable items .............................................................................................127

EIndex 128

Table of Contents

(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM.

1 General setup

Memory Storage Automatic Daylight Saving Time (MFC models) Sleep Mode Auto Power Off (DCP model) LCD Mode Timer (MFC models)

2 Security features

(MFC models)

TX Lock

3 Sending a fax (MFC models)

Additional sending options Additional sending operations

4 Receiving a fax

(MFC models)

A Routine maintenance

Cleaning and checking the machine Packing and shipping the machine

B Glossary

CIndex

Memory Receive (Monochrome only) Additional receiving operations

5 Dialling and storing numbers

(MFC models)

Voice operations Additional dialling operations Additional ways to store numbers

6 Printing reports

Fax reports (MFC models) Reports

7 Making copies

Copy options

General information 1

Using the

NOTE

documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies

specific buttons on the machine’s control panel, or on the computer screen.

Italics Italicized typeface

emphasizes an important point or refers you to a related topic.

Courier New

Text in the Courier New font identifies messages on the LCD of the machine.

Notes tell you how to respond to a situation that may arise or give tips about how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shocks.

Accessing Brother

Utilities (Windows

If you are using a PC or tablet running Windows

either by tapping the screen or by clicking with your mouse.

After the printer driver is installed,

Start screen and the desktop.

a Tap or click Brother Utilities either on

8, you can make your selections

(Brother Utilities) appears on both the

the Start screen or the desktop.

8) 1

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Chapter 1

NOTE

b Select your machine.

c Choose the function you want to use.

Accessing the Advanced User’s Guide and Software

Viewing User’s Guides 1

(Windows®) 1

(Windows®XP/Windows Vista®/Windows®7/ Windows Server 2008/Windows Server

To view the documentation, from

(Start), All Programs, select Brother,

MFC-XXXX (where XXXX is your model name) from the programs list, and then choose User’s Guides.

(Windows

Click (Brother Utilities), and then click the drop-down list and select your model

name (if not already selected). Click Support in the left navigation bar, and then click User’s Guides.

If you have not installed the software, you can find the documentation on the CD-ROM by following the instructions:

2003/Windows Server®

2008 R2)

8/Windows Server® 2012)

and Network User’s Guide

This Basic User’s Guide does not contain all the information about the machine, such as how to use the advanced Fax, Copy, Printer, Scanner, PC-Fax, and Network features. When you are ready to learn detailed information about these operations, you can read the Advanced User’s Guide and Software and Network User’s Guide in HTML format that are on the CD-ROM.

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

If the Brother screen does not appear, go to Computer or My Computer. (For

Windows

Click (File Explorer) on the

taskbar, and then go to Computer.) Double-click the CD-ROM icon, and then double-click start.exe.

8 and Windows Server® 2012:

b If the model name screen appears, click

your model name.

General information

NOTE

c If the language screen appears, click

your language. The CD-ROM Top Menu will appear.

d Click User’s Guides. e Click PDF/HTML documents. If the

country screen appears, choose your country. After the list of User’s Guides appears, choose the guide you want to read.

(Macintosh) 1

a Turn on your Macintosh. Insert the

Brother CD-ROM into your CD-ROM drive. The following window will appear.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software and Network User’s Guide

 Scan

 ControlCenter

Nuance™ PaperPort™ 12SE How-to-Guides

(Windows

 The complete Nuance™ PaperPort™

12SE How-to-Guides can be viewed from the Help section in the PaperPort™ 12SE application.

Presto! PageManager User’s Guide (Macintosh)

Presto! PageManager must be downloaded and installed before use. For more information, see Accessing Brother Support (Macintosh) on page 5.

 The complete Presto! PageManager

User’s Guide can be viewed from the Help section in the Presto! PageManager application.

)

b Double-click the User’s Guides icon. c Select your model and language if

needed.

d Click User’s Guides. If the country

screen appears, choose your country.

e After the list of User’s Guides appears,

choose the Guide you want to read.

How to find Network setup instructions

Your machine can be connected to a wireless network.

 Basic setup instructions

(See Quick Setup Guide.)

 The wireless access point or router

supports Wi-Fi Protected Setup™ or AOSS™ (See Quick Setup Guide.)

 More information about network setup

(See Software and Network User’s Guide.)

Chapter 1

How to access Guides for Advanced Features

You can view and download these Guides from the Brother Solutions Center at: http://solutions.brother.com/

Click Manuals on your model’s page to download the documentation.

Web Connect Guide 1

This Guide provides useful information about accessing Internet services from the Brother machine, as well as downloading images, printing data and uploading files directly to Internet services.

AirPrint Guide 1

This Guide provides information for using AirPrint to print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Accessing Brother

Support (Windows

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

 To access our website

(http://www.brother.com/ Brother Home Page.

), click

) 1

Google Cloud Print Guide 1

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi-Fi network.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/

click Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the top menu, click Back or if

you have finished, click Exit.

), click

)

Accessing Brother

General information

Support (Macintosh)

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click Presto! PageManager.

 To access the Brother Web Connect

page, click Brother Web Connect.

 To register your machine from the Brother

Product Registration Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Chapter 1

1 2 8

Control panel overview 1

1 LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and use your machine.

2 Mode keys:

 FAX

Lets you access the Fax mode.

 SCAN

Lets you access the Scan mode.

 COPY

Lets you access the Copy mode.

 WEB

Lets you connect the Brother machine to an Internet service.

For more information, see Web Connect Guide.

3 Telephone keys:

 Redial/Pause

Redials the last 30 numbers called. It also inserts a pause when dialling.

 Tel/R

This key is used to have a telephone conversation after picking up the external handset during the F/T Ring (fast double-ring).

Also, when connected to a PBX, you can use this key to gain access to an outside line or to transfer a call to another extension.

4 Start keys:

 Mono Start

Lets you start sending faxes or making copies in monochrome. Also lets you start a scanning operation (in colour or mono depending on the scan setting in the ControlCenter software).

 Colour Start

Lets you start sending faxes or making copies in full colour. Also lets you start a scanning operation (in colour or mono, depending on the scan setting in the ControlCenter software).

General information

7 6

3 4

5 Power On/Off

Press to turn on the machine.

8 Menu keys:

 d c

While the machine is idle, you can press

these keys to adjust the ring volume. Press and hold down to turn off the machine. The LCD will show Shutting Down

and will stay on for a few seconds before turning off.

If you have connected an external telephone or TAD, it is always available.

If you turn off the machine using , it will still periodically clean the print head to maintain

print quality. To prolong the life of the print head, provide better ink efficiency and maintain print quality, you should keep your machine connected to the power at all times.

6 Stop/Exit

Stops an operation or exits the menu.

7Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.



Lets you store, look up, and dial numbers

that are in the memory.

 d or c

Press d or c to move the selected area left

or right on the LCD.

 a or b

Press a or b to scroll through the menus

and options.

 Menu

Access the main menu.

 Clear

Press to delete characters or to go back to

the previous menu level.

 OK

Lets you choose a setting.

Chapter 1

LCD screen indications 1

The LCD shows the machine’s status when the machine is idle.

1 Wireless Status

A four-level indicator on the Ready mode screen shows the current wireless signal strength if you are using a wireless connection.

Basic Operations 1

The following steps show how to change a setting in the machine. In this example, the Receive Mode setting is changed from Fax Only to Fax/Tel.

a Press Menu. b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Setup Receive.

0Max

2 Receive Mode

See the current Receive Mode:

 Fax (Fax Only)  F/T (Fax/Tel)  TAD (External TAD)  Mnl (Manual)

3Ink

See the remaining ink volume. When the ink cartridge is near the end of life or

having a problem, the error icon is displayed on the colour ink. For more information, see Advanced User’s Guide: Checking the ink volume.

4 Faxes in memory

You can see how many received faxes are in the memory.

Press OK.

d Press a or b to choose Receive Mode.

Press OK.

General information

NOTE

e Press a or b to choose Fax/Tel.

Press OK. You can see the current setting on the LCD:

Volume Settings 1

Ring Volume 1

You can choose from a range of ring volume levels, from High to Off.

While the machine is idle, press d or c to adjust the volume level. The LCD shows the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it.

You can also change the volume through the menu, by following the instructions:

Setting the Ring Volume 1

a Press Menu.

Press Clear if you want to go back to the previous level.

f Press Stop/Exit.

b Press a or b to choose

General Setup. Press OK.

c Press a or b to choose Volume.

Press OK.

d Press a or b to choose Ring.

Press OK.

e Press a or b to choose Low, Med, High

or Off. Press OK.

f Press Stop/Exit.

Chapter 1

Beeper Volume 1

When the beeper is on, the machine will make a sound when you press a key, or if you make a mistake, or after you send or receive a fax.

You can choose from a range of sound volume levels.

a Press Menu. b Press a or b to choose

General Setup. Press OK.

c Press a or b to choose Volume.

Press OK.

d Press a or b to choose Beeper.

Press OK.

e Press a or b to choose Low, Med, High

or Off. Press OK.

LCD display 1

Setting the backlight brightness 1

If you are having difficulty reading the LCD, try changing the brightness setting.

a Press Menu. b Press a or b to choose

General Setup. Press OK.

c Press a or b to choose LCD Settings.

Press OK.

d Press a or b to choose Backlight.

Press OK.

e Press a or b to choose Light, Med or

Dark.

Press OK.

f Press Stop/Exit.

Speaker Volume 1

You can choose from a range of speaker volume levels.

a Press Menu. b Press a or b to choose

General Setup. Press OK.

c Press a or b to choose Volume.

Press OK.

d Press a or b to choose Speaker.

Press OK.

e Press a or b to choose Low, Med, High

or Off. Press OK.

f Press Stop/Exit.

NOTE

Loading paper 2

Loading paper and other print media

Load only one size of paper and one type of paper in the paper tray at any time.

(For more information about paper size, weight and thickness, see Choosing the right print media on page 20.)

a Pull the paper tray completely out of the

machine.

• If the paper support flap (1) is open, close it, and then close the paper support (2).

b Lift the output paper tray cover (1).

c Gently press and slide the paper width

guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper width guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

• When you load a different paper size in the tray, you will need to change the Paper Size setting in the menu of the machine at the same time.

(See Paper Size on page 17.)

Chapter 2

NOTE

IMPORTANT

NOTE

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not curled or wrinkled.

If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well before loading it in the tray. If you add paper without fanning the stack, the machine may feed multiple pages.

f Gently adjust the paper width guides (1)

to fit the paper. Make sure the paper width guides lightly touch the sides of the paper.

e Gently put the paper into the paper tray

print side down and top edge in first. Check that the paper is flat in the tray.

g Close the output paper tray cover.

Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

Loading paper

IMPORTANT

h Slowly push the paper tray completely

into the machine.

i While holding the paper tray in place,

pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

Loading envelopes 2

About envelopes 2

 Use envelopes that weigh between 80 to

95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you do a test print first before printing multiple envelopes.

DO NOT use the following types of envelopes, as they will not feed correctly:

• That are of a baggy construction.

• That have windows.

• That are embossed (have raised writing on them).

• That have clasps or staples.

• That are pre-printed on the inside.

Glue Double flaps

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Chapter 2

IMPORTANT

Loading envelopes 2

a Before loading, press the corners and

sides of envelopes to make them as flat as possible.

If envelopes are “double-feeding”, put one envelope in the paper tray at a time.

b Put envelopes in the paper tray with the

address side down. If the envelope flaps are on the long edge, load the envelopes in the tray with the flap on the left, as shown in the illustration. Gently press and slide the paper width guides (1) and paper length guide (2) to fit the size of the envelopes.

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap.

Loading paper

b Put the envelope into the paper tray with

the address side down and the flap positioned as shown in the illustration.

c Select Reverse Print (Windows

Reverse page orientation (Macintosh)

in the printer driver’s dialog box, and then adjust the size and margin in your application. (See Software and Network User’s Guide.)

) or

Chapter 2

NOTE

Unprintable area 2

The printable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper when the Borderless print feature is available and turned on.

(See Software and Network User’s Guide.)

Cut-Sheet Paper Envelopes

Top (1) Left (2) Bottom (3) Right (4)

Cut-Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 22 mm 3 mm 22 mm 3 mm

The Borderless print feature is not available for envelopes and 2-sided printing.

Loading paper

NOTE

Paper settings 2

Paper Type 2

To get the best print quality, set the machine for the type of paper you are using.

a Press Menu. b Press a or b to choose

General Setup. Press OK.

c Press a or b to choose Paper Type.

Press OK.

d Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71, Other Glossy or Transparency.

Press OK.

e Press Stop/Exit.

Paper Size 2

You can use the following sizes of paper for copies: A4, A5, Photo (10  15 cm) and Letter. You can use the following sizes of paper for printing faxes: A4 and Letter. When you change the size of paper you load in the machine, you will need to change the Paper Size setting at the same time so your machine can fit an incoming fax on the page.

a Press Menu. b Press a or b to choose

General Setup. Press OK.

c Press a or b to choose Paper Size.

Press OK.

d Press a or b to choose A4, A5, 10x15cm

or Letter. Press OK.

The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

e Press Stop/Exit.

Chapter 2

Acceptable paper and other print media

The print quality can be affected by the type of paper you use in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper that is loaded in the tray.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper, be sure to choose the correct print media in the Basic tab of the printer driver or in the Paper Type setting of the machine’s menu.

Recommended print media 2

To get the best print quality, we suggest using the Brother paper listed in the table.

If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

We recommend using 3M Transparency Film when you print on transparencies.

Brother paper

Paper Type Item

A4 Plain BP60PA A4 Glossy Photo BP71GA4 A4 Inkjet (Matte) BP60MA 10  15 cm Glossy

Photo

BP71GP

Handling and using print media 2

(See Paper Type on page 17.)

 When you print on Brother Photo paper,

load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

 When using transparencies or photo

paper, remove each sheet at once to prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the surface may not be completely dry and may stain your fingers.

 Store paper in its original packaging and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of

the photo paper. Load photo paper with the shiny side facing down.

 Avoid touching either side of the

transparency paper because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.

IMPORTANT

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped paper

1 2 mm or greater curl may cause jams

to occur.

• Extremely shiny or highly textured paper

Loading paper

• Paper that cannot be arranged uniformly when stacked

• Short grain paper

Paper capacity of the output paper tray cover

Up to 50 sheets of 80 g/m2 A4 paper.

 Transparencies and photo paper must be

picked up from the output paper tray cover one page at a time to avoid smudging.

Chapter 2

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy Printer

Cut-Sheet A4 210  297 mm (8.3  11.7 in.) Yes Yes Yes

Letter 215.9  279.4 mm (8 1/2  11 in.) Yes Yes Yes Executive 184  267 mm (7 1/4  10 1/2 in.) – – Yes A5 148  210 mm (5.8  8.3 in.) – Yes Yes A6 105  148 mm (4.1  5.8 in.) – – Yes

Cards Photo 10  15 cm (4  6 in.) – Yes Yes

Photo 2L 13  18 cm (5  7 in.) – – Yes Index Card 127  203 mm (5  8 in.) ––Yes

Envelopes C5 Envelope 162  229 mm (6.4  9 in.) – – Yes

DL Envelope 110  220 mm (4.3  8.7 in.) – – Yes Com-10 105  241 mm (4 1/8  9 1/2 in.) – – Yes Monarch 98  191 mm (3 7/8  7 1/2 in.) – – Yes

Transparencies A4 210  297 mm (8.3  11.7 in.) – Yes Yes

Letter 215.9  279.4 mm (8 1/2  11 in.) – Yes Yes A5 148  210 mm (5.8  8.3 in.) – Yes Yes

Paper weight, thickness and capacity 2

Paper Type Weight Thickness No. of

sheets

Cut Sheet Plain Paper

Inkjet Paper

Glossy Paper

Cards Photo Card

Index Card

Envelopes

64 to 120 g/m

64 to 200 g/m

Up to 220 g/m

Up to 120 g/m

80 to 95 g/m

0.08 to 0.15 mm

0.08 to 0.25 mm 20

Up to 0.25 mm

Up to 0.15 mm 30

Up to 0.52 mm 10

100

Transparencies – – 10

Up to 100 sheets of 80 g/m2paper.

BP71 (260 g/m2) paper is especially designed for Brother inkjet machines.

IMPORTANT

Loading documents 3

How to load documents

You can send a fax, make copies, or scan from the ADF (automatic document feeder) and from the scanner glass.

Using the ADF 3

The ADF can hold up to 20 pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the edges of the pages before placing them in the ADF.

Document Sizes and Weights 3

Length: 148 to 355.6 mm Width: 148 to 215.9 mm Weight:

64 to 90 g/m

a Unfold the ADF Document Support (1).

b Fan the pages well. c Adjust the paper guides (1) to fit the

width of your documents.

How to load documents 3

• DO NOT pull on the document while it is feeding.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, glued or taped.

• DO NOT use cardboard, newspaper or fabric.

Make sure documents written with ink or modified with correction fluid are completely dry.

d Place your documents face down, top

edge first in the ADF underneath the

guides until you feel them touch the feed rollers. The screen will display ADF Ready.

DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

Chapter 3

NOTE

IMPORTANT

e After using the ADF, close the ADF

Document Support. Push down on the upper-left portion of the ADF Document Support to close it completely.

Using the scanner glass 3

You can use the scanner glass to fax, copy or scan single pages or pages of a book.

b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

1 document cover

Document Sizes Supported 3

Length: Up to 297 mm Width: Up to 215.9 mm Weight: Up to 2 kg

How to load documents 3

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

c Close the document cover.

If you are scanning a book or thick document, DO NOT slam the cover down or press on it.

Unscannable area 3

The scannable area depends on the settings in the application you are using. The figures show the unscannable areas.

Loading documents

Usage Document

Size

Fax A4 3 mm

Top (1)

Bottom (3)

Left (2)

Right (4)

3mm Letter 4 mm Legal

Copy All paper Scan 1 mm 1 mm

The unscannable area is 1 mm when you use the ADF.

sizes

3mm 3mm

NOTE

Sending a fax 4

How to send a fax 4

The following steps show how to send a fax.

a Do one of the following to load your

document:

 Place the document face down in the

ADF. (See Using the ADF on page 21.)

 Load your document face down on

the scanner glass. (See Using the scanner glass on page 22.)

• To send colour faxes with multiple pages, use the ADF.

• If you send a mono fax from the ADF when the memory is full, it will be sent in real time.

• You can use the scanner glass to fax pages of a book one at a time. The documents can be up to A4 or Letter size.

• Since you can only scan one page at a time, it is easier to use the ADF if you are sending a multiple-page document.

b Press (FAX).

 The LCD shows:

c You can change the following

fax-sending settings. Press a or b to scroll through the fax settings. When the setting you want is displayed, press OK and choose your option.

(Basic User’s Guide)

For information about changing the following fax-sending settings, see pages 25 to 26.

 Glass Scan Size  Colour Fax Transmission  Transmission Verification Report

(Setup)

(Advanced User’s Guide)

For more advanced fax-sending operations and settings (See Advanced User’s Guide: Sending a fax (MFC models).)

 Contrast  Fax Resolution  Set New Defaults  Factory Reset  Faxing at the end of a call  Broadcasting  Real Time Transmission  Overseas Mode  Cancelling Waiting Jobs

d Enter the fax number.

Using the dial pad

Using the Address Book

 Address Book

Using call history

 Outgoing Call

 Caller ID hist.

Sending a fax

NOTE

e Press Mono Start or Colour Start.

Faxing from the ADF 4

 The machine starts scanning the

document to be sent.

Faxing from the scanner glass 4

 If you pressed Mono Start, the

machine starts scanning the first page. Go to step f.

 If you pressed Colour Start, the

LCD asks if you want to send a colour fax. Press 1 to choose Colour fax to confirm. The machine starts scanning and sending the document.

f When the LCD asks you Next Page?,

do one of the following:

 To send a single page, press 2 to

choose No(Send) (or press Mono Start again).

The machine starts sending the document.

Setting scanner glass size for faxing 4

When documents are Letter size, you need to set the Scan Size to Letter. If you do not, the side portion of the faxes will be missing.

a Load your document.

b Press (FAX).

c Press a or b to choose

Advanced Settings. Press OK.

d Press a or b to choose

Glass ScanSize. Press OK.

e Press a or b to choose A4 or Letter.

Press OK, and then press Clear.

f Enter the fax number. g Press Mono Start or Colour Start.

 To send more than one page, press

1 to choose Yes and go to step g.

g Place the next page on the scanner

glass. Press OK. The machine starts scanning the page. (Repeat steps f and g for each additional page.)

h After all the pages have been scanned,

press 2 or Mono Start to start sending.

Stop faxing 4

To stop faxing, press Stop/Exit.

• You can save the setting you use most often by setting it as the default setting. (See Advanced User’s Guide: Setting your changes as a new default.)

• This setting is only available for sending documents from the scanner glass.

Colour fax transmission 4

Your machine can send a colour fax to machines that support this feature.

Colour faxes cannot be stored in the machine’s memory. When you send a colour fax, the machine will send it in real time (even if Real Time TX is set to Off).

Chapter 4

NOTE

Cancelling a fax in progress 4

If you want to cancel a fax while the machine is scanning, dialling or sending, press

Stop/Exit.

Transmission Verification Report 4

You can use the Transmission Verification Report as proof that you sent a fax. This report lists the sender’s name or fax number, the time and date of the transmission, duration of the transmission, number of pages sent, and whether or not the transmission was successful.

There are several settings available for the Transmission Verification Report:

 On: Prints a report after every fax you

send.

f Press Stop/Exit.

• If you choose On+Image or Off+Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off. The image will not appear on the report when you send a colour fax. (See Advanced User’s Guide: Real Time Transmission.)

• If your transmission is successful, “OK” will appear next to “RESULT” on the Transmission Verification Report. If the transmission is not successful, “ERROR” will appear next to “RESULT”.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error. Off is the default setting.

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error. A portion of the fax’s first page appears on the report.

a Press Menu. b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Report Setting. Press OK.

d Press a or b to choose XMIT Report.

Press OK.

e Press a or b to choose On, On+Image,

Off or Off+Image.

Press OK.

Receiving a fax 5

Do you want to use the telephone features of your machine (if available), an external telephone or external telephone answering device connected on the same line as the machine?

Yes

Fax Only

Manual

Yes

External TAD

Fax/Tel

Are you using the voice message function of an external telephone answering device?

Do you want the machine to answer fax and telephone calls automatically?

Yes

Receive Modes 5

You must choose a Receive Mode depending on the external devices and telephone services you have on your line.

Choose the Receive Mode 5

By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct receive mode.

For more detailed information on the Receive Modes, see Using Receive Modes on page 29.

To set the Receive Mode follow the instructions:

a Press Menu. b Press a or b to choose Fax.

Press OK.

c Press a or b to choose Setup Receive.

Press OK.

d Press a or b to choose Receive Mode.

Press OK.

Chapter 5

NOTE

If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is set to Off. (See Advanced User’s Guide: To enable the machine to work with BT Call Sign (with your external telephone only).)

e Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual.

Press OK.

f Press Stop/Exit.

Receiving a fax

Using Receive Modes 5

Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 30.)

Fax Only 5

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel 5

Fax/Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

 Faxes will be automatically received.  Voice calls will start the F/T Ring to tell you

to pick up the line. The F/T Ring is a fast double-ring made by your machine.

If you use Fax/Tel mode, see F/T Ring Time

(Fax/Tel mode only) on page 30 and Ring Delay on page 30.

Manual 5

Manual mode turns off all automatic answering functions unless you are using the BT Call Sign feature.

To receive a fax in Manual mode, lift the handset of an external telephone. When you hear fax tones (short repeating beeps), press

Mono Start or Colour Start, and then press 2 to choose Receive. You can also use the

Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.

(See Fax Detect on page 31.)

External TAD 5

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways:

 Faxes will be automatically received.  Voice callers can record a message on the

external TAD.

To connect your External TAD, see

Connecting an external TAD (telephone answering device) on page 35.

Chapter 5

NOTE

Receive Mode settings 5

Ring Delay 5

The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings.

(See Operation from external and extension telephones on page 37 and Fax Detect on page 31.)

a Press Menu. b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Setup Receive. Press OK.

F/T Ring Time (Fax/Tel mode only) 5

When somebody calls your machine, you and your caller will hear the normal telephone ring. The number of rings is set by the ring delay setting.

If the call is a fax, then your machine will receive it. However, if it is a voice call then the machine will sound the F/T Ring (a fast double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T Ring, it means that you have a voice caller on the line.

Because the F/T Ring is made by the machine, extension and external telephones will not ring. However, you can still answer the call on any telephone by using a remote code.

(For more information, see Using remote codes on page 39.)

d Press a or b to choose Ring Delay.

Press OK.

e Press a or b to choose how many times

you want the machine to ring before it answers. Press OK. If you choose 0, the machine will answer immediately and the line will not ring at all.

f Press Stop/Exit.

a Press Menu. b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Setup Receive. Press OK.

d Press a or b to choose

F/T Ring Time. Press OK.

e Press a or b to choose how long the

machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds). Press OK.

f Press Stop/Exit.

Even if the caller hangs up during the fast double-ring, the machine will continue to ring for the set time.

Fax Detect 5

NOTE

If Fax Detect is On: 5

The machine receives a fax call automatically, even if you answer the call. When you see Receiving on the LCD or when you hear “chirps” through the handset you are using, just replace the handset. Your machine will do the rest.

If Fax Detect is Off: 5

Receiving a fax

If you are at the machine and answer a fax call by lifting the handset, press Mono Start or Colour Start, then press 2 to receive the fax.

If you answered at an extension or external telephone, press l 51. (See Operation from external and extension telephones on page 37.)

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension or external telephone handset, press the remote activation code l 51.

• If you send faxes from a computer on the same telephone line and the machine intercepts them, set Fax Detect to Off.

a Press Menu.

b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Setup Receive. Press OK.

d Press a or b to choose Fax Detect.

Press OK.

e Press a or b to choose On (or Off).

Press OK.

f Press Stop/Exit.

NOTE

Telephone and external devices 6

Voice operations 6

Fax/Tel mode 6

When the machine is in Fax/Tel mode, it will use the F/T Ring (fast double-ring) to alert you to pick up a voice call.

If you are at an external telephone, lift the handset of the external telephone, and then press Tel/R to answer.

If you are at an extension telephone, you'll need to lift the handset during the F/T Ring Time and then press #51 between the fast double-rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l 51.

Caller ID (U.K. and Ireland only) 6

The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. Call your telephone company for details. This service shows the telephone number, or name if it is available, of your caller as the line rings.

After a few rings, the LCD shows the telephone number of your caller (and name, if available). Once you answer a call, the Caller ID information disappears from the LCD, but the call information stays stored in the Caller ID memory.

You can print a list of the Caller ID information received by your machine. (See Advanced User’s Guide: How to print a report.)

The Caller ID service varies with different carriers. Call your local telephone company to find out about the kind of service available in your area.

Setting the Caller ID to On 6

If you have Caller ID on your line, then this function should be set to On to display the caller's telephone number on the LCD as the telephone rings.

a Press Menu. b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Miscellaneous. Press OK.

d Press a or b to choose Caller ID.

Press OK.

e Press a or b to choose On (or Off).

Press OK.

f Press Stop/Exit.

You can view the list or choose one of these numbers to fax to, add to Address Book, or delete from the history. (See Caller ID history on page 42.)

 The ID Unknown message means the

call originated outside your Caller ID service area.

 The ID Withheld message means the

caller has intentionally blocked the transmission of their information.

Telephone and external devices

NOTE

Telephone services 6

Your machine supports the Caller ID subscriber telephone service that some telephone companies offer.

Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine.

Caller ID is available for U.K. and Ireland only.

Setting the Telephone Line Type 6

If you are connecting the machine to a line that features PBX or ISDN to send and receive faxes, it is also necessary to change the Telephone Line Type accordingly by completing the following steps.

a Press Menu. b Press a or b to choose

Initial Setup. Press OK.

PBX and TRANSFER 6

The machine is initially set to Normal, which lets the machine connect to a standard PSTN (Public Switched Telephone Network) line. However, many offices use a central telephone system or Private Branch Exchange (PBX). Your machine can be connected to most types of PBX. The machine's recall feature supports timed break recall only (TBR). TBR will work with most PBX systems allowing you to gain access to an outside line, or transfer calls to another extension. The feature works when the Tel/R key on the control panel is pressed.

You can program a press of the Tel/R key as part of a number stored in a Speed Dial location. When programming the Speed Dial number, press Tel/R first (the LCD shows ‘!’), then enter the telephone number. If you do this, you do not need to press Tel/R each time before you dial using a Speed Dial location. (See Storing numbers on page 43.) However, if your Telephone Line Type is not set to PBX on the machine, you cannot use the Speed Dial location that the Tel/R is programmed into.

c Press a or b to choose

Phone Line Set. Press OK.

d Press a or b to choose Normal, PBX or

ISDN.

Press OK.

e Press Stop/Exit.

Chapter 6

Voice over Internet Protocol (VoIP) 6

VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line. Telephone providers frequently bundle VoIP together with Internet and cable services.

Your machine may not work with some VoIP systems. If you want to use your machine to send and receive faxes on a VoIP system, make sure that one end of your telephone cord is connected to the socket labelled LINE on your machine. The other end of the telephone cord may be connected to a modem, phone adapter, splitter, or other such device.

 If you have questions about how to

connect your machine to the VoIP system, contact your VoIP provider.

After you have connected your machine to the VoIP system, check for a dial tone. Lift the external telephone's handset and listen for a dial tone. If there is no dial tone, contact your VoIP provider.

If you are having problems sending or receiving faxes over a VoIP system, we recommend changing the machine’s modem speed to the Basic(for VoIP) setting (see Telephone line interference / VoIP on page 92).

Connecting an external

NOTE

IMPORTANT

TAD (telephone

Telephone and external devices

answering device)

You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax-calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings, there are only 8 to 10 seconds of CNG tones left for the fax “handshake”. Make sure you carefully follow the instructions in this guide for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings.

1TAD

When the TAD answers a call, the LCD shows Telephone.

DO NOT connect a TAD elsewhere on the same telephone line.

If you do not receive all your faxes, shorten the Ring Delay setting on your external TAD.

Chapter 6

NOTE

Connection settings 6

The external TAD must be connected as shown in the previous illustration.

a Place both hands under the plastic tabs

on both sides of the machine to lift the scanner cover into the open position.

b Carefully guide the telephone line cord

into the cable channel and out the back of the machine.

c Lift the scanner cover to release the

lock. Gently push the scanner cover support down and close the scanner cover using both hands.

d Set your external TAD to one or two

rings. (The machine's Ring Delay setting does not apply.)

e Record the outgoing message on your

external TAD.

f Set the TAD to answer calls. g Set the Receive Mode to

External TAD. (See Choose the Receive Mode on page 27.)

We recommend beginning your OGM with an initial 5 second silence because the machine may not hear the fax tones over a voice. You may try omitting this pause, but if your machine has trouble receiving, then you must re-record the OGM to include it.

Multi-line connections (PBX) 6

We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system, we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator, we recommend that you set the Receive Mode to Manual.

We cannot guarantee that your machine will operate correctly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX.

Recording an outgoing message (OGM) on an external TAD 6

Timing is important in recording this message.

a Record 5 seconds of silence at the

beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

b Limit your speaking to 20 seconds.

Make sure the Telephone Line Type is set to PBX. (See Setting the Telephone Line Type on page 33.)

Telephone and external devices

NOTE

External and extension telephones

Connecting an external or extension telephone 6

You can connect a separate telephone to your machine as shown in the diagram.

Operation from external and

extension telephones 6

If you answer a fax call on an extension or an external telephone, you can make your machine take the call by using the Remote Activation Code. When you press the Remote Activation Code l 51, the machine starts to receive the fax.

If the machine answers a voice call and fast double-rings for you to take over, use the Remote Deactivation Code #51 to take the call at an extension telephone. (See F/T Ring Time (Fax/Tel mode only) on page 30.)

If you answer a call and no one is on the line:

Assume you are receiving a manual fax. Press l 51 and wait for the chirp or until the

LCD shows Receiving, and then hang up.

1 Extension telephone

2 External telephone

Please make sure you use an external telephone with a cable no more than 3 metres long.

You can also use the Fax Detect feature to make your machine automatically take the call. (See Fax Detect on page 31.)

Chapter 6

NOTE

FAX

Using extension telephones (U.K. only) 6

Your premises may already be wired with parallel extension telephones, or you may plan to add extension telephones to your line, as well as your machine. While the simplest arrangement is a straightforward parallel connection, there are some problems with this. The most obvious is inadvertent interruption of a facsimile transmission caused by someone picking up an extension telephone to make an outgoing call. Also, the remote activation code feature may not operate reliably in such a simple configuration.

This machine may also be set to make a delayed transmission (i.e. a transmission at a pre-set time). This pre-set job may coincide with someone picking up an extension handset.

Inadvisable connection of extension sockets (Fig. 1.)

1 Extension socket

2 Master socket

3 Incoming line

Recommended connection of extension sockets (Fig. 2.)

These problems can easily be eliminated, if you arrange modification of your extension wiring circuit, such that extension devices are connected “downstream” of your machine in a master/slave configuration (see fig. 2). In this configuration the machine can always detect whether a telephone is in use. Thus it will not attempt to seize the line during that time. This is known as “telephone off-hook

1 Extension socket

2 Master socket

3 Incoming line

The fax machine must be plugged into the master socket.

detection.” The inadvisable configuration is shown in

figure 1, and the recommended master/slave configuration is shown in figure 2.

This new connection configuration can be arranged by contacting BT, Kingston upon Hull Telecommunications, your PBX maintainer or a qualified telephone installation company as appropriate. Simply explained, the extension telephone circuit should be terminated on a normal modular plug (BT 431A style), which in turn should be plugged into the modular socket of the white “T”-shaped connector provided as part of the line cord assembly.

FAX

These telephones are now connected as external devices (See Connecting an external or extension telephone on page 37.), because they are connected to the fax machine via the T-connector.

Telephone and external devices

NOTE

Using remote codes 6

Remote Activation Code 6

If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by dialling the Remote Activation Code l 51. Wait for the chirping sounds and then replace the handset. (See Fax Detect on page 31.)

If you answer a fax call at the external telephone, you can make the machine receive the fax by pressing Mono Start or

Colour Start and 2 to choose Receive.

Remote Deactivation Code 6

If you receive a voice call and the machine is in Fax/Tel mode, it will start to sound the F/T Ring (fast double-ring) after the initial ring delay. If you pick up the call on an extension telephone, you can turn the F/T Ring off by pressing #51 (make sure you press this between the rings).

e Press a or b to choose On (or Off).

Press OK.

f Enter the new Remote Activation Code.

Press OK.

g Enter the new Remote Deactivation

Code. Press OK.

h Press Stop/Exit.

• If you are frequently disconnected when trying to access your external TAD remotely, try changing the Remote Activation Code and Remote Deactivation Code to another three-digit code using the numbers 0-9, l, #.

• Remote Codes might not work with some telephone systems.

If the machine answers a voice call and fast double-rings for you to take over, you can take the call at the external telephone by pressing Tel/R.

Changing the remote codes 6

If you want to use Remote Activation, you have to turn on the remote codes. The preset Remote Activation Code is l 51. The preset Remote Deactivation Code is #51. If you want to, you can replace them with your own codes.

a Press Menu. b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Setup Receive. Press OK.

d Press a or b to choose Remote Codes.

Press OK.

NOTE

Dialling and storing numbers 7

How to dial 7

Manual dialling 7

a Load your document.

b Press (FAX).

c Press all of the digits of the fax number.

Speed Dialling 7

a Load your document.

b Press (Address Book).

You can also choose Address Book by pressing (FAX).

c Press a or b to choose Search.

Press OK.

d Do one of the following:

 Press a or b to choose

Alphabetical Order or Numerical Order.

Press OK.

 Press the 2-digit Speed Dial number

using the dial pad. (See Storing Speed Dial numbers on page 43.)

d Press Mono Start or Colour Start.

If the LCD shows Not Registered when you enter or search a Speed Dial number that has not been stored at this location.

e Press a or b to choose the number you

want to dial. Press OK.

f Press OK to choose Send a fax. g Press Mono Start or Colour Start.

The machine scans and sends the fax.

Dialling and storing numbers

NOTE

Fax Redial 7

If you are sending a fax automatically and the line is busy, the machine will redial up to three times at five minute intervals.

Redial only works if you dialled from the control panel.

a Load your document. b Press Redial/Pause. c Press a or b to choose the number you

want to redial. Press OK.

d Press a or b to choose Send a fax.

Press OK.

e Press Mono Start or Colour Start.

Additional Dialling Operations

Outgoing Call history 7

The last 30 numbers you sent a fax to will be stored in the outgoing call history. You can choose one of these numbers to fax to, add to the Address Book, or delete from the history.

a Press Redial/Pause.

You can also choose Outgoing Call by pressing (FAX).

b Press a or b to choose the number you

want. Press OK.

c Do one of the following:

In Real Time Transmission the automatic redial feature does not work when you are using the scanner glass.

 To send a fax, press a or b to choose

Send a fax. Press OK. Press Mono Start or Colour Start.

 If you want to store the number,

press a or b to choose Add to AddressBook.

Press OK. (See Advanced User’s Guide:

Storing Speed Dial numbers from the Outgoing Call history.)

 If you want to delete the number from

the Outgoing Call history list, press a or b to choose Delete.

Press OK. Press 1 to confirm.

d Press Stop/Exit.

Chapter 7

NOTE

Caller ID history 7

This feature requires the Caller ID subscriber service offered by many local telephone companies. (See Caller ID (U.K. and Ireland only) on page 32.)

The numbers, or names if available, from the last 30 faxes and telephone calls you received will be stored in the Caller ID history. You can view the list or choose one of these numbers to fax to, add to Address Book, or delete from the history. When the thirty-first call comes into the machine, it replaces information about the first call.

If you are not a Caller ID subscriber, you can still view call dates from the Caller ID history and delete entries from the list.

a Press Redial/Pause and press l.

You can also choose Caller ID hist. by pressing

c Do one of the following:

 To send a fax, press a or b to choose

Send a fax. Press OK. Press Mono Start or Colour Start.

 If you want to store the number,

press a or b to choose Add to AddressBook.

Press OK. (See Advanced User’s Guide:

Storing Speed Dial numbers from the Caller ID history.)

 If you want to delete the number from

the Caller ID history list, press a or b to choose Delete.

Press OK. Press 1 to confirm.

d Press Stop/Exit.

(FAX).

b Press a or b to choose the number you

want. Press OK.

You can print the Caller ID list. (See Advanced User’s Guide: How to print a report.)

Dialling and storing numbers

NOTE

Storing numbers 7

You can set up your machine to do the following types of easy dialling: Speed Dial and Groups for broadcasting faxes.

(See Advanced User’s Guide: Setting up

Groups for Broadcasting and Broadcasting (Monochrome only).)

If you lose electrical power, the Speed Dial numbers that are in the memory will not be lost.

Storing a pause 7

Press Redial/Pause to put a 3.5-second pause between numbers. If you are dialling overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.

Storing Speed Dial numbers 7

d Do one of the following:

 Enter the name (up to 16 characters)

using the dial pad. Press OK. (For help entering letters, see

Entering Text on page 115.)

 To store the number without a name,

press OK.

Be sure to include the area code when entering a fax or telephone number. Depending on the country, the Caller ID names and history may not be displayed correctly if the area code is not registered with the fax or telephone number.

e Enter the fax or telephone number (up to

20 digits). Press OK.

f Press a or b to choose Complete.

Press OK.

You can store up to 40 Speed Dial numbers. Each Speed Dial number is stored in a 2-digit location. When you dial, you will only have to press a few keys (for example:

(Address Book), Search, OK, the two-digit number, and Mono Start or Colour Start).

a Press (Address Book).

You can also choose Address Book by pressing (FAX).

b Press a or b to choose

Set Speed Dial. Press OK.

c Press a or b to choose the 2-digit Speed

Dial location where you want to store the number in. Press OK.

g Do one of the following:

 To store another Speed Dial

number, go to step c.

 If you are finished storing numbers,

press Stop/Exit.

Chapter 7

NOTE

Changing or deleting Speed Dial names or numbers 7

You can change or delete a Speed Dial name or number that has already been stored.

a Press (Address Book).

You can also choose Address Book by pressing (FAX).

b Press a or b to choose

Set Speed Dial. Press OK.

c Press a or b to choose the 2-digit Speed

Dial number you want to change. Press OK.

d Do one of the following:

 Press a or b to choose Change.

f If you want to change the fax or

telephone number, press a or b to choose Fax/Tel, then press OK and enter the new fax or telephone number using the dial pad (up to 20 digits). Press OK.

g Press a or b to choose Complete.

Press OK.

h Press Stop/Exit.

Press OK.

 Press a or b to choose Delete.

Press OK. Press 1 to confirm.

Go to step h.

How to change the stored name or number:

If you want to change a character, press d or c to position the cursor under the character you want to change, and then press Clear. Re-enter the character.

e If you want to change the name, press

a or b to choose Name, then press OK and enter the new name using the dial pad (up to 16 characters). Press OK. (For help entering letters, see Entering Text on page 115.)

NOTE

Making copies 8

How to copy 8

The following steps show the basic copy operation.

a Do one of the following to load your

document:

 Place the document face down in the

ADF. (See Using the ADF on page 21.)

 Place the document face down on

the scanner glass. (See Using the scanner glass

on page 22.)

b Press (COPY).

 The LCD shows:

Stop copying 8

To stop copying, press Stop/Exit.

1 No. of Copies

Use the dial pad to enter the number of copies.

The default setting is Ready mode. You can change the amount of time that the machine stays in COPY mode after the last copy operation. (See Advanced User’s Guide: Mode Timer (MFC models).)

c If you want more than one copy, enter

the number (up to 99).

d Press Mono Start or Colour Start.

Chapter 8

NOTE

Copy options 8

You can change the following copy settings. Press COPY, and then press a or b to scroll through the copy settings. When the setting you want is highlighted, press OK.

(Basic User’s Guide)

For information about changing the following copy settings, see page 46.

 Paper Type

 Paper Size

(Advanced User’s Guide)

For information about changing the following copy settings, see Advanced User’s Guide: Copy options.

 Quality

 Enlarge/Reduce

 Page Layout

 2in1(ID)

Paper Type 8

If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality.

a Load your document.

b Press (COPY).

c Enter the number of copies you want. d Press a or b to choose Paper Type.

Press OK.

e Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71, Other Glossy or Transparency.

Press OK.

f If you do not want to change additional

settings, press Mono Start or Colour Start.

 Stack/Sort

 Density

 Remove Background

 2-sided Copy

 Set New Default

 Factory Reset

If you want to sort copies, use the ADF.

Paper Size 8

If you are copying on paper other than A4 size, you will need to change the Paper Size setting. You can copy only on A4, A5, Photo (10  15 cm) or Letter paper.

a Load your document.

b Press (COPY).

c Enter the number of copies you want. d Press a or b to choose Paper Size.

Press OK.

e Press a or b to choose A4, A5,

10x15cm, or Letter.

Press OK.

f If you do not want to change further

settings, press Mono Start or Colour Start.

How to print from a computer 9

Printing a document 9

The machine can receive and print data from your computer. To print from a computer, you must install the printer driver.

(For more information, see Software and Network User’s Guide.)

a Install the Brother printer driver from the

CD-ROM. (See Quick Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties or Preferences, depending on the

application you are using.

d Choose the settings you want to change

in the Properties dialog box. Commonly used settings include:

 Media Type

 Print Quality

 Paper Size

 Orientation

 Colour / Greyscale

 Ink Save Mode

 Scaling

 2-sided / Booklet

e Click OK. f Click Print (or OK depending on the

application you are using) to begin printing.

How to scan to a computer 10

Before scanning 10

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)  Configure the machine with a TCP/IP address if network scanning does not work.

(See Software and Network User’s Guide.)

How to scan to a computer

NOTE

Scanning a document as a PDF file using ControlCenter4 (Windows

(For detailed information, see Software and Network User’s Guide.)

• The screens on your PC may vary depending on your model.

• This section is based on using the Advanced Mode of ControlCenter4.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

a Load your document. (See How to load documents on page 21.)

) 10

b (Windows

Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows®8)

Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4. The ControlCenter4 application will open.

XP, Windows Vista® and Windows®7)

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click

OK.

d Make sure the machine you want to use is selected from the Model drop-down list.

Chapter 10

e Set the scanning configuration.

Click Configuration, and then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the

(Browse) button.

4 You can choose a scanning resolution from the Resolution drop-down list. 5 You can choose the document size from the Document Size drop-down list.

f Click OK.

How to scan to a computer

g Click File.

h Press Scan.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

Chapter 10

How to change the machine’s SCAN mode settings for PDF scanning

You can change your machine’s SCAN mode settings using ControlCenter4. (Windows®)

a (Windows

Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows

Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4. The ControlCenter4 application will open.

b Make sure the machine you want to use is selected from the Model drop-down list. c Click the Device Settings tab. d Click Device Scan Settings.

XP, Windows Vista® and Windows®7)

e Choose the File tab. You can change the default settings.

How to scan to a computer

(Browse) button.

4 You can choose a scanning resolution from the Resolution drop-down list. 5 You can choose the document size from the Document Size drop-down list.

f Click OK.

Chapter 10

NOTE

How to scan a document as a PDF file using the control panel 10

a Load your document. (See How to load documents on page 21.)

b Press (SCAN).

c Press a or b to select the Scan to File option. Press OK. d If the machine is connected to a network, press a or b to select the PC Name. Press OK.

Do one of the following:

 If you want to use the default settings, go to step h.  If you want to change the default settings, go to step e.

e Press a or b to select the Set with Panel option. Press OK. f Press a or b to select the On option. Press OK. g Choose the settings for Scan Type, Resolution, File Type, Scan Size and

Remove Background as required. Press OK.

h Press Mono Start or Colour Start.

The machine starts the scanning process.

The following scan modes are available.

• Scan to File

• Scan to E-mail

• Scan to OCR

• Scan to Image

• Web Service

Windows® users only. (Windows Vista® SP2 or later, Windows®7 and Windows®8) (See Software and Network User’s Guide.)

CAUTION

IMPORTANT

Routine maintenance A

Replacing the ink cartridges

Your machine is equipped with an ink dot counter. The ink dot counter monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine will display a message.

The LCD will show which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.

Even though the machine tells you to replace an ink cartridge, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.

If ink gets in your eyes, wash it out with water at once and call a doctor if you are concerned.

Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink cartridges. Brother cannot guarantee this optimum performance and reliability if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources. Damage to the product caused by the use of consumables manufactured by third parties may not be covered by the product warranty. Please refer to the terms of the product warranty.

a Open the ink cartridge cover (1).

If one or more of the ink cartridges have reached the end of their life, the LCD shows B&W Print Only or Cannot Print.

b Press the lock release lever as shown to

IMPORTANT

release the cartridge indicated on the LCD. Remove the cartridge from the machine.

d Turn the green release lever on the

orange protective packing (1) counterclockwise until it releases the vacuum seal. Then remove the orange protective packing as shown.

c Open the new ink cartridge bag for the

colour indicated on the LCD, and then take out the ink cartridge.

DO NOT touch the cartridge in the area indicated (2); this can prevent the machine from detecting the cartridge.

e Each colour has its own correct position.

NOTE

IMPORTANT

Insert the ink cartridge in the direction of the arrow on the label.

f Gently push the back of the ink cartridge

marked “PUSH” until the cartridge lever lifts, and then close the ink cartridge cover.

Routine maintenance

• If you replaced an ink cartridge, for example Black, the LCD may ask you to verify that it was a brand new one (for

example, Did You Change Black). For each new cartridge you installed, press 1 (Yes) to reset the ink dot counter for that colour. If the ink cartridge you installed is not a brand new one, be sure to press 2 (No).

• If the LCD shows No Ink Cartridge or Cannot Detect after you install the ink cartridge check that the ink cartridge is a brand new Brother Original cartridge and that it is installed correctly. Remove the ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts.

g The machine will automatically reset the

ink dot counter.

• DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.

• DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin.

• DO NOT shake the ink cartridges. If ink gets on your skin or clothing, immediately wash it off with soap or detergent.

• If you mix the colours by installing an ink cartridge in the wrong position, the LCD shows Wrong Ink Colour. Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions.

• Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package.

• DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge.

Cleaning and checking

NOTE

the machine

Cleaning the scanner glass A

a Unplug the machine from the electrical

socket.

b Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

c In the ADF unit, clean the white bar (1)

and the glass strip (2) with a lint-free

cloth moistened with a non-flammable glass cleaner.

In addition to cleaning the glass strip with

a non-flammable glass cleaner, run your finger tip over the glass strip to see if you can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt.

When there is a spot of dirt or correction fluid on the glass strip, the printed sample shows a vertical line.

After the glass strip is cleaned, the vertical line is gone.

Cleaning the print head A

IMPORTANT

NOTE

Routine maintenance

To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem.

Clean the print head if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only; Yellow, Cyan, and Magenta at once; or all four colours at once.

Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

a Press Menu. b Press a or b to choose Ink.

Press OK.

• If you clean the print head at least five times and the print has not improved, try installing a new Brother Original Innobella™ ink cartridge for each problem colour. Try cleaning the print head again up to five more times. If the print has not improved contact Brother customer service or your local Brother dealer.

• You can also clean the print head from your PC.

(See Software and Network User’s Guide.)

Checking the print quality A

If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press Menu.

c Press a or b to choose Cleaning.

Press OK.

d Press a or b to choose Black, Colour

or All. Press OK. The machine cleans the print head. When cleaning has finished, the machine will go back to the Ready mode.

b Press a or b to choose Ink.

Press OK.

c Press a or b to choose Test Print.

Press OK.

d Press a or b to choose

Print Quality. Press OK.

e Press Colour Start.

The machine begins printing the Print Quality Check Sheet.

f Check the quality of the four colour

blocks on the sheet.

g The LCD asks you if the print quality is

IMPORTANT

NOTE

OK. Do one of the following:

 If all lines are clear and visible, press

1 (Yes) to finish the Print Quality check and go to step k.

 If you can see missing short lines as

shown below, press 2 to choose No.

OK Poor

h The LCD asks you if the print quality is

OK for black and then the three colours. Press 1 (Yes) or 2 (No).

i The LCD asks you if you want to start

cleaning. Press 1 (Yes). The machine starts cleaning the print head.

When a print head nozzle is clogged the printed sample looks like this.

After the print head nozzle is cleaned, the horizontal lines are gone.

Checking the print alignment A

If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine.

a Press Menu.

j After the cleaning procedure is finished,

press Colour Start. The machine prints the Print Quality Check Sheet again. Return to step f.

k Press Stop/Exit.

If you clean the print head at least five times and the print has not improved, try installing a new Brother Original replacement ink cartridge for each problem colour. Try cleaning the print head again up to five more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

b Press a or b to choose Ink.

Press OK.

c Press a or b to choose Test Print.

Press OK.

d Press a or b to choose Alignment.

Press OK.

Routine maintenance

NOTE

e Press Mono Start or Colour Start.

The machine starts printing the Alignment Check Sheet.

f For the “A” pattern, press the number of

the test print that has the least visible vertical stripes (1-9). Repeat this step for the B, C and D patterns. In the example number 6 is the best choice for A, B, C and D.

g Press Stop/Exit.

Setting the date and time

The LCD shows the date and time. If it is not current, follow these instructions to re-enter it.

You can add the date and time to each fax you send by setting your Station ID.

a Press Menu. b Press a or b to choose

Initial Setup. Press OK.

c Press a or b to choose Date & Time.

Press OK.

d Press a or b to choose Date & Time.

Press OK.

e Enter the last two digits of the year using

the dial pad, and then press OK.

f Enter the two digits for the month using

the dial pad, and then press OK.

g Enter the two digits for the day using the

dial pad, and then press OK.

h Enter the time (in 24-hour format) using

the dial pad, and then press OK. (For example, enter 19:45 for 7:45 PM.)

When the print alignment is not adjusted correctly, text looks blurry like this.

i Press Stop/Exit.

After the print alignment is adjusted correctly, text looks like this.

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Identifying your problem B

First, check the following.

 The machine's power cord is connected correctly and the machine's power switch is turned on.  All of the protective parts have been removed.  Paper is inserted correctly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

 LCD Messages

(See Error and maintenance messages on page 64.)

If you did not solve your problem with the above checks, identify your problem and then go to the suggested page.

Paper handling and Printing problems:

 Printing Difficulties on page 81  Print Quality Difficulties on page 83  Paper Handling Difficulties on page 84  Printing Received Faxes on page 86

Telephone and Fax problems:

 Telephone Line or Connections on page 86  Handling Incoming Calls on page 89  Receiving Faxes on page 87  Sending Faxes on page 88

Copying problems:

 Copying Difficulties on page 89

Scanning problems:

 Scanning Difficulties on page 90

Software and Network problems:

 Software Difficulties on page 90  Network Difficulties on page 90

Troubleshooting

Error and maintenance messages B

NOTE

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

You can clear most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Absorber NearFull The ink absorber box or flushing box

is nearly full.

B&W Print Only

Replace Ink

One or more of the colour ink cartridges have reached the end of their life.

You can use the machine in monochrome mode for approximately four weeks depending on the number of pages you print.

While this message appears on the LCD, each operation works in the following way:

 Printing

If you choose Greyscale in the Advanced tab of the printer

driver, you can use the machine as a monochrome printer.

2-sided printing is not available when this message appears.

 Copying

If the paper type is set to Plain Paper you can make copies in monochrome.

2-sided copying is not available when this message appears.

Contact Brother customer service or your local Brother dealer.

Replace the ink cartridges. (See Replacing the ink cartridges on page 55.)

The machine will stop all print operations, you cannot use the machine until a new ink cartridge is installed in the following cases:

• If you unplug the machine or take

• If the paper type is set to anything

• (Windows

out the ink cartridge.

except Plain Paper or Inkjet Paper.

) If you check Slow Drying Paper in the Basic tab of the printer driver.

(Macintosh) If you check

Slow Drying Paper in the Print Settings of the printer

driver.

 Faxing

If the paper type is set to

Plain Paper or Inkjet Paper, the machine will

receive and print the faxes in monochrome.

If a sending machine has a colour fax, the machine’s “handshake” will ask that the fax be sent as monochrome.

Error Message Cause Action

Troubleshooting

BT Call Sign On

(U.K. only)

Cannot Detect You installed a new ink cartridge too

Cannot Detect Ink If you are using non Brother Original

Cannot Print

Replace Ink

BT Call Sign is set to ON. You cannot change the Receive Mode from Manual to another mode.

quickly and the machine did not detect it.

An ink cartridge is not installed correctly.

If you are using non Brother Original ink, the machine may not detect the ink cartridge.

ink, the machine may not detect the ink volume.

One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, monochrome faxes will be stored in the memory. If a sending machine has a colour fax, the machine's “handshake” will ask that the fax be sent as monochrome.

Set BT Call Sign to OFF. (See Advanced User’s Guide: BT Call Sign (U.K. only).)

Take out the new ink cartridge and re-install it slowly and firmly until the cartridge lever lifts. (See Replacing the ink cartridges on page 55.)

Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact Brother customer service or your local Brother dealer.

Replace the ink cartridges. (See Replacing the ink cartridges on page 55.)

Comm.Error Poor telephone line quality caused a

communication error.

Cover is Open The scanner cover is not locked in the

closed position.

The ink cartridge cover is not locked in the closed position.

Data Remaining Print data is left in the machine's

memory.

If the problem continues, call the telephone company and ask them to check your telephone line.

Lift the scanner cover, and then close it again.

Make sure the telephone line cord and USB cable (if used) have been guided correctly through the cable channel and out the back of the machine.

Firmly close the ink cartridge cover until it locks into place.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

NOTE

Error Message Cause Action

Disconnected The other person or other person's

fax machine stopped the call.

Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). (See Telephone line interference / VoIP on page 92.)

Document Jam The document was not inserted or fed

correctly, or the document scanned from the ADF was too long.

(See Using the ADF on page 21.) (See Document jam on page 73.)

High Temperature The room temperature is too high. After lowering the room temperature,

allow the machine to cool down to room temperature and then try again.

Ink Absorber Full The ink absorber box or flushing box

is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different

The ink absorber box or flushing box will need to be replaced. Contact Brother Customer Service or your local Brother Authorised Service Centre to have your machine serviced.

Other reasons for cleaning are: 1 After a paper jam has been

cleared, the machine automatically cleans itself before the next received fax is printed.

2 The machine automatically cleans

itself after sitting idle for more than 30 days (infrequent use).

purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the

3 The machine automatically cleans

itself after ink cartridges of the same colour have been replaced 12 times.

machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality, which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up.

Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.

Error Message Cause Action

Troubleshooting

Ink low One or more of the ink cartridges are

near the end of their life. If one of the colour ink cartridges is near the end of its life and someone is sending you a colour fax, your machine’s “handshake” will ask that the fax be sent as monochrome. If the sending machine has the ability to convert it, the colour fax will be printed at your machine as a monochrome fax.

Low Temperature The room temperature is too low. After increasing the room

No Caller ID There is no incoming call history. You

did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

No Ink Cartridge An ink cartridge is not installed

correctly.

Order a new ink cartridge. You can continue printing until the LCD shows

Cannot Print. (See Replacing the ink cartridges on page 55.)

temperature, allow the machine to warm up to room temperature and then try again.

If you want to use the Caller ID feature, call your telephone company. (See Caller ID (U.K. and Ireland only) on page 32.)

Take out the new ink cartridge and re-install it slowly and firmly until the cartridge lever lifts. (See Replacing the ink cartridges on page 55.)

Error Message Cause Action

No Paper Fed The machine is out of paper or paper

is not correctly loaded in the paper tray.

The paper tray was not fully inserted. Remove the paper tray and re-install

Paper dust has accumulated on the surface of the paper pick-up rollers.

The Jam Clear Cover is not closed correctly.

The paper is jammed in the machine. Remove the jammed paper by

Do one of the following:

 Refill the paper in the paper tray,

and then press Mono Start or Colour Start.

 Remove and reload the paper,

then press Mono Start or Colour Start. (See Loading

paper and other print media on page 11.)

it until it locks into place, and then press Mono Start or Colour Start on the control panel.

Clean the paper pick-up rollers. (See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Make sure the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam on page 75.)

following the steps in Printer jam or paper jam on page 75.

If this error occurs often during 2-sided copying or 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide: Cleaning the paper feed rollers.)

No Response/Busy The number you dialled has not

answered or is busy.

Not Registered You tried to access a Speed Dial

number that has not been stored in the machine.

Out of Fax Memory The fax memory is full. Do one of the following:

Verify the number and try again.

Set up the Speed Dial number. (See Storing Speed Dial numbers on page 43.)

 Clear the data from the memory.

To gain extra memory, you can turn off Memory Receive. (See Advanced User’s Guide:

Turning off Memory Receive operations.)

 Print the faxes that are in the

memory. (See Advanced User’s Guide: Printing a fax from the memory.)

Troubleshooting

Error Message Cause Action Out of Memory The machine's memory is full. If a fax-sending or copy operation

is in process:

 Press Stop/Exit and wait until the

other operations that are in process finish, and then try again.

 Press Mono Start or

Colour Start to choose

Send Now to send the pages scanned so far.

 Press Mono Start or

Colour Start to choose

Partial Print to copy the pages scanned so far.

 Clear the data in the memory. To

gain extra memory, you can turn off Memory Receive. (See Advanced User’s Guide:

Turning off Memory Receive operations.)

 Print the faxes that are in the

memory. (See Advanced User’s Guide: Printing a fax from the memory.)

Paper Jam [Front] The paper is jammed in the machine. Remove the jammed paper by

following the steps in Printer jam or paper jam on page 75.

Make sure the paper length guide is set to the correct paper size.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 79.)

PaperJam Front,Rear The paper is jammed in the machine. Remove the jammed paper by

following the steps in Printer jam or paper jam on page 75.

Make sure the paper length guide is set to the correct paper size.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 79.)

Error Message Cause Action

Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by

following the steps in Printer jam or paper jam on page 75.

Make sure the paper length guide is set to the correct paper size.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 79.)

Paper dust has accumulated on the surface of the paper pick-up rollers.

Unable to CleanXX

Unable to Init.XX

Unable to PrintXX

Unable to ScanXX

Wrong Ink Colour An ink cartridge has been installed in

The machine has a mechanical problem.

—OR— A foreign object, such as a paper clip

or a piece of ripped paper, is in the machine.

the wrong position.

Clean the paper pick-up rollers. (See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, do the following.

See Transferring your faxes or Fax Journal report on page 72 before disconnecting the machine so you will not lose any important messages. Then disconnect the machine from the power for several minutes and reconnect it.

Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions.

Error Message Cause Action

Troubleshooting

Wrong Paper Size The Paper Size setting does not

match the size of paper in the tray. Or, you did not set the paper guides in the tray to the indicators for the paper size you are using.

1 Check that the paper size you

choose matches the size of paper in the tray.

(See Paper Size on page 17.)

2 Make sure you loaded the paper

in a Portrait position, by setting the paper guides at the indicators for your paper size. (See Loading paper and other print media on page 11.)

3 After you have checked the paper

size and the paper position, press Mono Start or Colour Start.

If you are printing from your computer, make sure the paper size you choose in the printer driver matches the size of paper in the tray.

(See Software and Network User’s Guide.)

Error animations B

e Press a or b to choose Fax Transfer.

Press OK.

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go back a step.

Transferring your faxes or Fax Journal report B

If the LCD shows:

 Unable to CleanXX

 Unable to Init.XX

 Unable to PrintXX

 Unable to ScanXX

We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 72 or Transferring faxes to your PC on page 72.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring the Fax Journal report to another fax machine on page 73.)

f Do one of the following:

 If the LCD shows No Data, there

are no faxes left in the machine's memory.

Press Stop/Exit.

 Enter the fax number to which faxes

will be forwarded.

g Press Mono Start.

Transferring faxes to your PC B

You can transfer the faxes from your machine's memory to your PC.

a Press Stop/Exit to temporarily interrupt

the error.

b Make sure you have installed

MFL-Pro Suite on your PC, and then turn on PC-FAX Receiving on the PC. Do one of the following:

(Windows Windows

XP, Windows Vista® and

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Enter personal information (Station ID).)

a Press Stop/Exit to temporarily interrupt

the error.

b Press Menu. c Press a or b to choose Service.

Press OK.

d Press a or b to choose

Data Transfer. Press OK.

From (Start), select All Programs,

Brother, MFC-XXXX, PC-FAX Receiving, and select Receive. (where XXXX is your model

name.)

(Windows

Click (Brother Utilities), and then click the drop-down list and select your

model name (if not already selected). Click PC-FAX Receive in the left navigation bar, and then click Receive.

Troubleshooting

IMPORTANT

c Make sure you have set PC-Fax

Receive on the machine. (See Advanced User’s Guide: PC-Fax

Receive (Windows

If faxes are in the machine’s memory when you set up PC-Fax Receive, the LCD will ask if you want to transfer the faxes to your PC.

).)

d Do one of the following:

 To transfer all faxes to your PC,

press 1 (Yes). Press a or b to choose

Backup Print:On or Backup Print:Off.

Press OK.

 To exit and leave the faxes in the

memory, press 2 (No).

e Press Stop/Exit.

Document jam B

Documents can jam in the ADF unit if they are not inserted or fed correctly, or if they are too long. Follow these steps to clear a document jam.

Document is jammed in the top of the ADF unit

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Remove the jammed document by

pulling it upward.

Transferring the Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Enter personal information (Station ID).)

a Press Stop/Exit to temporarily interrupt

the error.

b Press Menu. c Press a or b to choose Service.

Press OK.

d Press a or b to choose

Data Transfer. Press OK.

e Press a or b to choose Report Trans.

Press OK.

1 ADF cover

d Close the ADF cover.

e Press Stop/Exit.

To avoid document jams, close the ADF cover correctly by pushing it gently in the centre.

f Enter the fax number to which the Fax

g Press Mono Start.

Journal report will be forwarded.

Document is jammed inside the ADF

unit

Removing small documents jammed

in the ADF

a Take any paper that is not jammed out

of the ADF.

b Lift the Document Cover. c Pull the jammed document out to the

left.

a Lift the Document Cover. b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

1 Document Cover

d Close the document cover. e Press Stop/Exit.

c Close the document cover. d Press Stop/Exit.

Troubleshooting

IMPORTANT

Printer jam or paper jam B

Locate and remove the jammed paper by following these steps.

a Unplug the machine from the electrical

socket.

After 24 hours of a power failure, the faxes stored in the memory will be lost. Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See

Transferring your faxes or Fax Journal report on page 72.)

b Pull the paper tray (1) completely out of

the machine.

c Pull the two green levers inside the

machine towards you to remove the jammed paper.

 If the LCD shows

Paper Jam [Rear], go to step g.

d Pull out the jammed paper (1).

e Lift the Jam Clear Flap, and remove the

jammed paper.

f Make sure you look carefully inside the

machine above and below the Jam Clear Flap for any pieces of paper.

g Open the Jam Clear Cover (1) at the

back of the machine.

h Pull the jammed paper out of the

machine.

With the tray removed, do one of the following:

 If the LCD shows

Paper Jam [Front], go to step j.

 If the LCD shows

PaperJam Front,Rear, go to step g.

i Close the Jam Clear Cover.

Make sure the cover is closed correctly.

Troubleshooting

IMPORTANT

j Place both hands under the plastic tabs

on both sides of the machine to lift the scanner cover (1) into the open position. Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (2) and (3).

• DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

• If the print head is in the right corner as shown in the illustration, you cannot move it. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the centre. Then unplug the machine from the power source and take out the paper.

• If ink gets onto your skin, immediately wash with soap and plenty of water.

• If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

k Make sure you look carefully inside the

machine (1) for any pieces of paper.

l Put the paper tray firmly back in the

CAUTION

NOTE

machine.

m Lift the scanner cover (1) to release the

lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

o Re-connect the power cord.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. (See Additional paper jam clear operations on page 79.)

Be careful not to pinch your fingers when you close the scanner cover.

n While holding the paper tray in place,

pull out the paper support until it locks in the open position, and then unfold the paper support flap. Make sure you pull out the paper support until it locks into place.

Troubleshooting

Additional paper jam clear operationsB

a Unplug the machine from the electrical

socket.

b Pull the paper tray (1) completely out of

the machine.

c Pull the two green levers inside the

machine towards you to remove the jammed paper.

e Load one sheet of thick A4 or Letter

sized paper, such as glossy paper, deep into the machine as shown in the illustration.

d Place both hands under the plastic tabs

on both sides of the machine to lift the scanner cover into the open position.

f If the thick paper is pushing any jammed

IMPORTANT

CAUTION

paper out, remove the jammed paper.

DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

h Lift the scanner cover (1) to release the

lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

Be careful not to pinch your fingers when you close the scanner cover.

g Pull the thick paper out of the machine.

i Put the paper tray firmly back in the

machine.

j Re-connect the power cord.

Troubleshooting

NOTE

If you are having difficulty with your machine B

• For technical help, you must contact Brother customer support.

• If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Printing Difficulties

Difficulty Suggestions

No printout. Check that the correct printer driver has been installed and chosen.

Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 64.)

Make sure that the machine is online.

(Windows Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer.

(Windows Vista® and Windows Server® 2008)

Click /Control Panel/Hardware and Sound/Printers. Right-click Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is

offline, it will show Use Printer Online. Select this option to enable the printer.

(Windows

Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and choose Seewhat’sprinting. Click Printer and

make sure that Use Printer Offline is not selected.

(Windows Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the Hardware and Sound (Hardware) group, click View devices and printers. Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and select Seewhat’sprinting. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected.

One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges on page 55.)

XP and Windows Server® 2003)

7 and Windows Server® 2008 R2)

8 and Windows Server® 2012)

Printing Difficulties (continued)

Difficulty Suggestions

No printout.

(continued)

The document will not print if the old, unprinted data remains in the printer driver spooler. Open the printer icon, and then delete all the data. Your printer icon can be found in the following way:

(Windows Click Start/Printers and Faxes.

(Windows Vista

Click /Control Panel/Hardware and Sound/Printers.

XP and Windows Server® 2003)

and Windows Server® 2008)

(Windows

7 and Windows Server® 2008 R2)

Click /Devices and Printers/Printers and Faxes.

(Windows

8 and Windows Server® 2012) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings/Control Panel/Hardware and Sound (Hardware) group/View devices and printers/Printers.

(Mac OS X v10.6.8) Click System Preferences/Print & Fax.

(OS X v10.7.x, 10.8.x) Click System Preferences/Print & Scan.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

Cannot perform “Page Layout” printing.

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

(See Unprintable area on page 16.)

Check that the paper size setting in the application and in the printer driver are the same.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time. Try the other quality settings in the printer driver as follows:

(Windows

) Click Colour Settings on the Advanced tab, and make sure you unselect Colour Enhancement.

Colour Enhancement is not working correctly.

Machine does not print from

Adobe

Illustrator®.

(Macintosh) Choose Color Settings, click Advanced Color Settings, and make sure you unselect Color Enhancement.

Turn the Borderless feature off. Borderless printing is slower than normal printing. (See Software and Network User’s Guide.)

If the image data is not full colour in your application (such as 256 colour), Colour Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature.

Try to reduce the print resolution. (See Software and Network User’s Guide.)

Troubleshooting

Print Quality Difficulties

Difficulty Suggestions

Poor print quality. Check the print quality. (See Checking the print quality on page 59.)

Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Paper Type on page 17.) (See Software and Network User’s Guide.)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 The expiration date written on the cartridge package has passed. (Brother

Original cartridges stay usable for up to two years if kept in their original packaging.)

 The ink cartridge has been in your machine for over six months.

 The ink cartridge may not have been stored correctly before use.

Make sure you are using Brother Original Innobella™ ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.

Make sure you are using one of the recommended types of paper. (See Acceptable paper and other print media on page 18.)

The recommended environment for your machine is between 20 C to 33 C.

White horizontal lines appear in text or graphics.

Clean the print head. (See Cleaning the print head on page 59.) Make sure you are using Brother Original Innobella™ ink. Try using the recommended types of paper.

(See Acceptable paper and other print media on page 18.) To prolong print head life, provide the best ink cartridge economy and maintain

print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to the

machine ensuring periodic cleanings of the print head occur.

The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 59.)

Make sure you are using Brother Original Innobella™ ink. To prolong print head life, provide the best ink cartridge economy and maintain

print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to the

machine ensuring periodic cleanings of the print head occur. Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 60.) Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are

adjusted correctly. (See Loading paper and other print media on page 11.)

Make sure the Jam Clear Cover is closed correctly. Smudge or stain at the top centre of

the printed page.

Make sure the paper is not too thick or curled.

(See Acceptable paper and other print media on page 18.)

Print Quality Difficulties (continued)

Difficulty Suggestions

Printing appears dirty or ink seems to run.

Ink is smudged or wet when using glossy photo paper.

Stains appear on the reverse side or at the bottom of the page.

The machine prints dense lines on the page.

The printouts are wrinkled.

Make sure you are using the recommended types of paper. (See Acceptable paper and other print media on page 18.) Don't handle the paper until the ink is dry.

Make sure the print side is face down in the paper tray. Make sure you are using Brother Original Innobella™ ink. If you are using photo paper, make sure that you have set the correct paper type.

If you are printing a photo from your PC, set the Media Type in the printer driver. Be sure to check the front and back of the paper. Place the glossy surface (printing

surface) face down. (See Paper Type on page 17.) If you use glossy photo paper, make sure that the paper type setting is correct. Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:

Cleaning the machine’s printer platen.) Make sure you are using Brother Original Innobella™ ink. Make sure you are using the paper support flap.

(See Loading paper and other print media on page 11.) Make sure the paper feed rollers are not dirty with ink.

(See Advanced User’s Guide: Cleaning the paper feed rollers.)

(Windows Check Reverse Order in the Basic tab of the printer driver.

(Windows In the printer driver Advanced tab, click Colour Settings and unselect Bi-Directional Printing.

)

(Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options and unselect Bi-Directional Printing.

Make sure you are using Brother Original Innobella™ ink.

Paper Handling Difficulties

Difficulties Suggestions

The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.

Make sure the Jam Clear Cover at the back of the machine is closed. If the LCD shows the Paper Jam message and you still have a problem, see Error

and maintenance messages on page 64. If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled,

straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

Reduce the amount of paper in the paper tray, and then try again. Clean the paper pick-up rollers.

(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Photo paper does not feed correctly.

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

Troubleshooting

Paper Handling Difficulties (continued)

Difficulties Suggestions

Machine feeds multiple pages. Do the following:

(See Loading paper and other print media on page 11.)

 Make sure the paper is loaded correctly in the paper tray.

 Remove all the paper from the tray and fan the stack of paper well, then put it

back in the tray.

 Make sure you do not push the paper in too far.

Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam

on page 75.)

Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s

Guide: Cleaning the paper pick-up rollers.) There is a paper jam. See Printer jam or paper jam on page 75. Make sure the paper guides are set to

the correct paper size. Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

Make sure paper is not still jammed in the machine. (See Additional paper jam

clear operations on page 79.) The paper jams when you use

2-sided copy or 2-sided print.

Use one of the jam prevention settings, 2-sided1 or 2-sided2.

For copying

(See Advanced User’s Guide: 2-sided copying.)

For printing

(See Software and Network User’s Guide.)

If paper jams occur often during 2-sided copying or 2-sided printing, the paper

feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced

User’s Guide: Cleaning the paper feed rollers.)

Printing Received Faxes

Difficulty Suggestions

 Condensed print

 Horizontal streaks

 Top and bottom sentences are

cut off

 Missing lines

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the

Left and right margins are cut off or a single page is printed on two pages.

Received colour fax prints only in monochrome.

Usually this is caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

problem is with the sending machine. Try receiving from another fax machine. If the received faxes are divided and printed on two pages or if you get an extra

blank page, your Paper Size setting may not be correct for the paper you are using.

(See Paper Size on page 17.) Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced

incoming fax.) Replace the colour ink cartridges that have reached the end of their life, and then

ask the other person to send the colour fax again. (See Replacing the ink cartridges on page 55.)

Telephone Line or Connections

Difficulty Suggestions

Dialling does not work. (No dial tone)

The machine does not answer when called.

Check the line cord connections. Change the Tone/Pulse setting.

(See Quick Setup Guide.) If there is no dial tone, connect a known-working telephone and telephone line

cord to the socket. Then lift the external telephone's handset and listen for a dial tone. If there is still no dial tone, ask your telephone company to check the line and/or wall socket.

Make sure the machine is in the correct Receive Mode for your setup. (See Choose the Receive Mode on page 27.) Check for a dial tone. If possible, call your machine to hear whether it answers. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line.

Troubleshooting

Receiving Faxes

Difficulty Suggestions

Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall socket and the LINE socket inside the machine. If you

subscribe to DSL or VoIP services, contact your service provider for connection

instructions. To lower the modem speed and turn off ECM (error correction mode),

see Telephone line interference / VoIP on page 92.

Make sure the machine is in the correct Receive Mode. This is determined by the

external devices and telephone subscriber services you have on the same line as

the Brother machine. (See Choose the Receive Mode on page 27.)

If you have a dedicated fax line and want your Brother machine to automatically

answer all incoming faxes, select Fax Only mode.

If your Brother machine shares a line with an external answering machine, select

External TAD mode. In External TAD mode, your Brother machine will

automatically receive incoming faxes and voice callers will be able to leave a

message on your answering machine.

If your Brother machine shares a line with other telephones and you want it to

automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel

mode, your Brother machine will automatically receive faxes and produce a fast

double-ring to alert you to answer voice calls.

If you do not want your Brother machine to automatically answer incoming faxes,

select Manual mode. In Manual mode, you must answer every incoming call and

activate the machine to receive faxes.

Another device or service at your location may be answering the call before your

Brother machine answers. To test this, lower the Ring Delay setting:

 If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay

to 1 ring. (See Ring Delay on page 30.)

 If the Receive Mode is set to External TAD, reduce the number of rings

programmed on your answering machine to 2.

 If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.

Have someone send you a test fax:

 If you received the test fax successfully, your machine is operating correctly.

Remember to reset your Ring Delay or answering machine setting back to your original setting. If receiving problems recur after resetting the Ring Delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.

 If you were not able to receive the fax, then another device or subscriber

service may be interfering with your fax reception or there may be a problem with your fax line.

Receiving Faxes (continued)

Difficulty Suggestions

Cannot receive a fax.

(continued)

If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) on page 35.)

1 Connect the external TAD as shown in the illustration on page 35.

2 Set your answering machine to answer in one or two rings.

3 Record the outgoing message on your answering machine.

 Record five seconds of silence at the beginning of your outgoing

message.

 Limit your speaking to 20 seconds.

 End your outgoing message with your Remote Activation Code for people

sending manual faxes. For example: “After the beep, leave a message or press l 51 and Start to send a fax.”

4 Set your answering machine to answer calls.

5 Set your Brother machine’s Receive Mode to External TAD. (See Choose

the Receive Mode on page 27.)

Make sure your Brother machine’s Fax Detect feature is set to On. Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Fax Detect on page 31.)

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference / VoIP on page 92.)

If you connect your machine to a PBX or ISDN line, set the menu setting of Telephone Line Type to your telephone line type. (See Setting the Telephone Line Type on page 33.)

Sending Faxes

Difficulty Suggestions

Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall socket and the LINE socket inside the machine. Print the Transmission Verification Report and check for an error. (See Advanced

User’s Guide: Reports.) Ask the other party to check that the receiving machine has paper.

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine's scanner operation. If the copy quality is poor, clean the scanner. (See Cleaning the scanner glass on page 58.)

Troubleshooting

Sending Faxes (continued)

Difficulty Suggestions

Transmission Verification Report shows RESULT:ERROR.

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and see RESULT:ERROR on the Transmission

Verification Report, your machine may be out of memory. To gain extra memory,

you can print fax messages from the machine’s memory. (See Advanced User’s

Guide: Printing a fax from the memory.) If the problem continues, ask the

telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the machine's Compatibility setting to Basic(for VoIP).

(See Telephone line interference / VoIP on page 92.)

If you connect your machine to PBX or ISDN, set the menu setting of Telephone

Line Type to your telephone line type. (See Setting the Telephone Line Type

on page 33.)

on the glass strip. Clean the glass strip. (See Cleaning the scanner glass

on page 58.)

Handling Incoming Calls

Difficulty Suggestions

The machine “hears” a voice as a CNG Tone.

Sending a fax call to the machine. If you answered on an extension or external telephone, press your Remote

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an

If Fax Detect is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax-receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Fax Detect to Off.

(See Fax Detect on page 31.)

Activation Code (the factory default is l 51). If you answered on an external

telephone, press Mono Start or Colour Start, and press 2 to receive the fax.

When your machine answers, hang up.

answering machine, an alarm system or other custom feature on a single

telephone line with your machine, it may create a problem sending or receiving

faxes.

For example: If you subscribe to Call Waiting or another custom service and its

signal comes through the line while your machine is sending or receiving a fax, the

signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)

feature should help overcome this problem. This condition is related to the

telephone system industry and is common to all devices that send and receive

information on a single, shared line with custom features. If avoiding a slight

interruption is crucial to your business, we recommend using a separate

telephone line with no custom features.

Copying Difficulties

Difficulty Suggestions

Vertical black lines or streaks appear in copies.

Poor copy results when using the ADF.

Fit to Page does not work correctly. Make sure your source document is not skewed.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip. Clean the glass strip, scanner glass, white bar and white plastic above

them. (See Cleaning the scanner glass on page 58.)

Try using the scanner glass. (See Using the scanner glass on page 22.)

Reposition the document and try again.

Scanning Difficulties

Difficulty Suggestions

TWAIN or WIA errors appear when

starting to scan. (Windows

TWAIN or ICA errors appear when starting to scan. (Macintosh)

OCR does not work. Try increasing the scanner resolution.

Poor scanning results when using the ADF.

 Vertical black lines appear in

the scanned data.

)

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Select to choose the Brother TWAIN/WIA driver.

Make sure the Brother TWAIN driver is chosen as the primary source. In PageManager, click File, Select Source and choose the Brother TWAIN driver. You can also scan documents using the ICA Scanner Driver. (See Software and Network User’s Guide.)

(Macintosh)

Presto! PageManager must be downloaded and installed before use. For more information, see Accessing Brother Support (Macintosh) on page 5.

Clean the white bar in the ADF and the glass strip underneath it.

(See Cleaning the scanner glass on page 58.) Try using the scanner glass. (See Using the scanner glass on page 22.)

Software Difficulties

Difficulty Suggestions

Cannot install software or print.

“Device Busy” Make sure the machine is not showing an error message on the LCD.

(Windows Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

)

Network Difficulties

Difficulty Suggestions

Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.

Print a Network Configuration Report (See Advanced User’s Guide: Reports.) and check the current Network settings printed in this list.

If you are using a wireless connection or are having Network problems, see Software and Network User’s Guide.

The network scanning feature does not work.

It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below:

In Name: Enter any description, for example Brother NetScan.

In Port number: Enter 54925.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

(Macintosh)

Select Other from the Model drop-down list in the main screen of ControlCenter2. In the Device Selector window, make sure Network is selected in Connection Type, and then click Browse. Reselect your network machine, and press OK.

Network Difficulties (continued)

Difficulty Suggestions

The network PC-Fax Receive feature does not work.

The Brother software cannot be installed.

Cannot connect to wireless network.

(Windows

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

In Name: Enter any description, for example Brother PC-FAX Rx.

In Port number: Enter 54926.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party

Security/Firewall Software or contact the software manufacturer.

(Windows

Allow network access to the following programs if your security software displays

an alert message during MFL-Pro Suite installation.

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software,

temporarily disable it, and then install the Brother software.

Investigate the problem using the WLAN Report.

Press Menu, choose Print Reports, and then press OK. Choose

WLAN Report.

Troubleshooting

)

See Software and Network User’s Guide.

Dial Tone detection B

NOTE

Telephone line

When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection, you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems when dialling, you should change it back to the No Detection setting.

a Press Menu. b Press a or b to choose

Initial Setup. Press OK.

c Press a or b to choose Dial Tone.

Press OK.

d Press a or b to choose Detection or

No Detection.

Press OK.

e Press Stop/Exit.

interference / VoIP B

If you are having problems sending or receiving a fax due to possible interference on the telephone line, you can change the compatibility setting which reduces the modem speed to minimise errors.

a Press Menu. b Press a or b to choose

Initial Setup. Press OK.

c Press a or b to choose

Compatibility. Press OK.

d Press a or b to choose Normal or

Basic(for VoIP).

Press OK.

 Basic(for VoIP) cuts the

modem speed to 9,600 bps and turns off colour fax receiving and ECM, except for colour fax-sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed.

To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).

 Normal sets the modem speed at

14,400 bps.

e Press Stop/Exit.

VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.

Brother MFC-J470DW User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

User's Guides and where do I find them?

Table of Contents

General information 1

Symbols and conventions used in the documentation 1

Viewing User’s Guides 1

(Windows®) 1

(Macintosh) 1

How to find Scanning instructions 1

How to find Network setup instructions

How to access Guides for Advanced Features

Control panel overview 1

LCD screen indications 1

Basic Operations 1

Volume Settings 1

Ring Volume 1

Setting the Ring Volume 1

Beeper Volume 1

LCD display 1

Setting the backlight brightness 1

Speaker Volume 1

Loading paper 2

Loading paper and other print media

Loading envelopes 2

About envelopes 2

Loading envelopes 2

Unprintable area 2

Paper settings 2

Paper Type 2

Paper Size 2

Acceptable paper and other print media

Recommended print media 2

Handling and using print media 2

Paper capacity of the output paper tray cover

Choosing the right print media 2

Paper type and size for each operation 2

Paper weight, thickness and capacity 2

Loading documents 3

How to load documents

Using the ADF 3

Document Sizes and Weights 3

How to load documents 3

Using the scanner glass 3

Document Sizes Supported 3

How to load documents 3

Unscannable area 3

Sending a fax 4

How to send a fax 4

Setting scanner glass size for faxing 4

Stop faxing 4

Colour fax transmission 4

Cancelling a fax in progress 4

Transmission Verification Report 4

Receiving a fax 5

Receive Modes 5

Choose the Receive Mode 5

Using Receive Modes 5

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

Manual mode turns off all automatic answering functions unless you are using the BT Call Sign feature.

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways:

Receive Mode settings 5

Ring Delay 5

F/T Ring Time (Fax/Tel mode only) 5

Fax Detect 5

Telephone and external devices 6

Voice operations 6

Fax/Tel mode 6

Caller ID (U.K. and Ireland only) 6

Setting the Caller ID to On 6

Telephone services 6

Setting the Telephone Line Type 6

PBX and TRANSFER 6

Voice over Internet Protocol (VoIP) 6

Connection settings 6

Multi-line connections (PBX) 6

Recording an outgoing message (OGM) on an external TAD 6