Brother MFC-J4625DW User Manual

Basic User’s Guide

MFC-J4620DW

MFC-J4625DW

Version 0

UK

If you must contact Customer Service

Please complete this information for future reference:

Model Number: MFC-J4620DW and MFC-J4625DW (Circle your model number)

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration

© 2014 Brother Industries, Ltd. All rights reserved.

You can use the following features!

Mobile Connect

Use Brother iPrint&Scan to print and scan images and files from mobile devices.

Web Connect / Brother Apps

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

(See Web Connect Guide at solutions.brother.com/manuals.)

Printing Scanning

If your Android™ device supports Near Field Communication (NFC), print and scan just by touching your device to the NFC logo on the control panel.

(See Mobile Print/Scan Guide for Brother iPrint&Scan at solutions.brother.com/manuals.)

Add Shortcuts

Save your most frequently-used settings as Shortcuts.

(See Online User’s Guide at solutions.brother.com/manuals.)

i

User's Guides and where to find them

Which Guide?	What's in it?	Where is it?
Product Safety Guide	Read this Guide first. Please read the Safety	Printed / In the box
	Instructions before you set up your machine. See
	this Guide for trademarks and legal limitations.
Quick Setup Guide	Follow the instructions for setting up your machine,	Printed / In the box
	and installing the drivers and software for the
	operating system and connection type you are
	using.
Basic User’s Guide	Learn the basic Fax, Copy, Scan and PhotoCapture	Printed / In the box
	Center operations and basic machine maintenance.
	See troubleshooting tips.
Online User’s Guide	This HTML (Web) guide includes the contents of the	HTML / CD-ROM
	Basic User’s Guide, and additional information	(Windows®) /
	about the machine’s settings and operations,	Brother Solution
	security features, troubleshooting tips, and	Center 1 (Macintosh)
	maintenance instructions.
	In addition to information about the PC-Print, Scan,
	Copy, Fax (MFC models only), and PhotoCapture
	Center and Brother ControlCenter operations, useful
	information is included about using the machine on
	a network.
Web Connect Guide	This Guide provides useful information about	PDF file / Brother
	accessing Internet services from the Brother	Solutions Center 1
	machine, as well as downloading images, printing
	data and uploading files directly to Internet services.
AirPrint Guide	This Guide provides information for using AirPrint to	PDF file / Brother
	print from OS X v10.7.x or later and your iPhone,	Solutions Center 1
	iPod touch, iPad, or other iOS device to your Brother
	machine without installing a printer driver.
Google Cloud Print	This Guide provides details on how to use Google	PDF file / Brother
Guide	Cloud Print™ services for printing over the Internet.	Solutions Center 1
Mobile Print/Scan Guide	This Guide provides useful information about	PDF file / Brother
for Brother iPrint&Scan	printing from your mobile device and scanning from	Solutions Center 1
	your Brother machine to your mobile device when
	connected to a Wi-Fi® network.

1 Visit solutions.brother.com/manuals.

ii

The Online User’s Guide helps you get the most out of your machine.

Quicker navigation!

•Search box

•Navigation index in a separate pane

Comprehensive!

•All topics in one guide

Simplified layout!

•Provides step-by-step instructions

•Summarizes the feature at the top of the page

1

2

3

4

1Search Box

2Navigation Index

3Feature Summary

4Step-by-Step Instructions

Where can I find the Online User’s Guide?

(Windows®)
Click	(Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (Where XXXX is
your model name.) > Support > User’s Guides.
(Windows® 8)
Tap or click		(Brother Utilities) > MFC-XXXX (Where XXXX is your model name.) > Support

> User’s Guides.

(Macintosh or other options)

Visit Brother Solutions Center: solutions.brother.com/manuals.

iii

If you have questions or problems, please take a look at your model’s FAQs.

Provides several ways to search

Displays related questions for additional information

Receives regular updates based on customer feedback

*The FAQ home page will vary depending on your model.

Where can I find these FAQs?

Brother Solutions Center

http://support.brother.com

iv

Table of Contents

1	General information............	1
	How to use the documentation .......	1
	Symbols and conventions............	1
	About Brother Utilities
	(Windows®) ....................................	1
	Control panel overview ...................	2
	3.7"(93.4 mm) Touchscreen
	LCD..............................................	4
	Entering Text ...............................	8
2	Loading paper .....................	9
	Before loading paper.......................	9
	Loading paper in the paper tray ......	9
	Loading paper in the manual
	feed slot ........................................	11
	Paper settings ...............................	14
	Set Paper Size and Type...........	14
	Check Paper setting......................	15
	Recommended print media........	15
	Handling and using print
	media .........................................	15
3	Loading documents..........	16
	How to load documents ................	16
	Using the ADF ...........................	16
	Using the scanner glass ............	17
4	Printing from a
	computer............................	18
	How to print a document...............	18
5	Copying..............................	19
	How to copy ..................................	19
	Stop copying ..............................	19
	Copy options overview..................	19
	Paper Type ................................	20
	Paper Size .................................	20

6 Scanning to a computer ... 21

Before scanning............................	21
How to scan a document as a
PDF file using ControlCenter4
(Windows®)...................................	21
How to scan a document as a
PDF file using the Touchscreen....	22

7Printing and scanning with Near Field Communication

	(NFC) ..................................	23
	How to print with NFC...................	23
	How to scan with NFC ..................	23
8	Printing photos from a
	memory card or USB flash
	drive....................................	24
	PhotoCapture Center operations
	(PHOTO mode).............................	24
	How to print images ......................	24
	View Photos...............................	24
	PhotoCapture Center print settings
	overview........................................	25
9	Telephone services and
	external devices ................	26
	Telephone services overview .......	26
	Voicemail ...................................	26
	Voice over Internet Protocol
	(VoIP) ........................................	26
	Connecting an external telephone
	answering device (TAD) ............	26
	External and extension
	telephones .................................	26
10	Sending a fax.....................	27
	How to send a fax .........................	27
	Stop faxing.................................	28
	How to store numbers...................	28
	Storing a pause..........................	28
	Storing Address Book
	numbers.....................................	28
	How to set your Station ID ............	29

v

11	Receiving a fax ..................	30
	Receive Modes .............................	30
	Choose the Receive Mode............	30
	Using Receive Modes................	31
	Receive Mode settings..................	32
	Ring Delay .................................	32
	F/T Ring Time
	(Fax/Tel mode only)...................	32
A	Routine maintenance ........	33
	How to clean and check the
	machine ........................................	33
	Cleaning the scanner glass........	33
	Checking the print quality...........	33
	Checking the print alignment .....	35
B	Troubleshooting ................	36
	Identifying the problem..................	36
	Error and maintenance
	messages......................................	36
	Error animations.........................	46
	Transferring your faxes or Fax
	Journal report.............................	46
	Document jam ...........................	47
	Printer jam or paper jam ............	48
	Troubleshooting for Wireless
	LAN setup .....................................	54
	Wireless LAN report...................	54
	If you are having difficulty with
	your machine ................................	55
	Dial Tone detection....................	65
	Telephone Line Interference or
	VoIP System ..............................	65
	Machine Information .....................	66
	Checking the serial number .......	66
	Checking the firmware
	version .......................................	66
	Reset operations overview.........	66
	How to reset the machine ..........	67
C	Index ...................................	68
	Supplies .............................	71

vi

1 General information

How to use the documentation

Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine.

Symbols and conventions

The following symbols and conventions are used throughout the documentation.

Bold	Bold typeface identifies
	buttons on your computer
	screen.
Italics	Italicized typeface emphasizes
	an important point or refers
	you to a related topic.
Courier	Text in the Courier New font
New	identifies messages displayed
	on the machine’s Touchscreen
	LCD.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

About Brother Utilities (Windows®)

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device.

a (Windows® XP, Windows Vista®,			1
Windows® 7, Windows Server® 2003,
Windows Server® 2008 and
Windows Server® 2008 R2)
Click	(Start) > All Programs >
Brother, and		(Brother Utilities).
(Windows® 8 and
Windows Server® 2012)
Tap or click		(Brother Utilities)

either on the Start screen or the desktop.

(Windows® 8.1 and

Windows Server® 2012 R2) Move your mouse to the lower left

corner of the Start screen and click

(if you are using a touch-based device, swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or

click (Brother Utilities). b Select your machine.

c Choose the operation you want.

1

Chapter 1

Control panel overview

The MFC-J4620DW and MFC-J4625DW have the same 3.7"(93.4 mm) Touchscreen LCD and Touchpanel.

1

NOTE

Most of the illustrations in this User’s Guide show the MFC-J4620DW.

13.7"(93.4 mm) Touchscreen LCD (Liquid Crystal Display)

Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.

You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. To lower this control panel, press the release button that is located behind it, as shown in the illustration.

2

General information

1

2		3				4

2 Touchpanel:							You must download and install Brother
				Back			iPrint&Scan to your Android™ device to use
							this feature.
		Press to go back to the previous menu
							(See Printing and scanning with Near Field
		level.
							Communication (NFC) on page 23.)
				Home		4	Power On/Off
		Press to return to the Home screen. By
		default it displays the date and time, but					Press	to turn the machine on.
		you can change the default settings.
				Cancel			Press and hold down		to turn the machine
		Press to cancel an operation when lit.					off. The Touchscreen LCD displays
3			NFC (Near Field Communication) logo				Shutting Down and stays on for a few
							seconds before turning off.
The NFC logo light on the right side of the
							If you have connected an external telephone or
control panel is on when NFC is set to On.
							TAD, it is always available for use.
(To turn off the NFC feature, press					>		If you turn the machine off using			, it still

All Settings > Network > NFC > Off. The NFC logo light goes off.)

If your Android™ device supports the NFC standard, you can print and scan to your device by touching it to the NFC logo.

periodically cleans the print head to maintain print quality. To prolong the life of the print head, provide better ink efficiency, and maintain print quality, keep your machine connected to the power at all times.

3

Chapter 1

3.7"(93.4 mm) Touchscreen LCD

Select from three types of screens to set the Home screen: Basic Functions screen, More screens and Shortcuts screens. When the Basic Functions screen is displayed, swipe left or right or press d or c to display the More

screens. Press to display the Shortcut screens.

Basic Functions screen

1 2 3

4

5

6

The Basic Functions screen displays the date and time and provides access to the Fax, Copy and Scan modes.

More screens

1 2 3

4

5

6

1 2 3

4

5

6

The More screens display the date and time and provides access to additional features, such as Photo, Web, Apps and A3 Copy Shortcuts.

Shortcut screens

1 2 3

7

You can save certain settings as a Shortcut so you can quickly send a fax, copy, scan and use Web Connect services. (See Online User’s Guide.)

4

1Wireless Status

A four-level indicator on the Ready Mode screen displays the current wireless signal strength when using a wireless connection.

0

Max

When appears on the

Touchscreen, press it to configure your wireless settings. For more information, see Quick Setup Guide.

2 Ink

Displays the available ink volume. Press to access the Ink menu.

When the ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink colour.

(See Online User’s Guide.)

3 Settings

Press to access the settings. (See Settings screen on page 7.)

4 Shortcuts

Press to access the Shortcuts screens.

5Date & Time

Displays the date and time that has been set in the machine.

6Modes:

 Fax

Press to access Fax mode.

 Copy

Press to access Copy mode.

 Scan

Press to access Scan mode.

General information

	Photo
	Press to access Photo mode.	1

 Web

Press to connect the Brother machine to an Internet service.

For details, see Web Connect Guide.

 Apps

Press to connect the Brother machine to the Brother Apps menu.

 A3 Copy Shortcuts

Use this preset shortcut to copy on A3 or Ledger size.

(See Online User’s Guide.)

7 Add Shortcut

Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning and using Web Connect.

Three Shortcuts screens are available with space for up to six Shortcuts on each screen.

For more information, see Online User’s Guide.

NOTE

When one of the Shortcuts screens is set as the Home screen, press

, displayed at the bottom of

the screen to access the Basic Functions screen.

5

Chapter 1

8 Stored Faxes:

8

When Fax Preview is set to Off,

Stored Faxes displays how many received faxes are in the machine’s memory.

Press Print to print the faxes. 9 New Fax(es):

9

When Fax Preview is set to On,

New Fax(es) displays how many new faxes you have received and stored in the machine’s memory.

Press View to view the faxes on the Touchscreen.

10 Warning icon

10

The warning icon appears when there

is an error or maintenance message; press Detail to view it, and then press

to return to Ready mode.

(See Error and maintenance messages on page 36.)

NOTE

•This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.

•MascotCapsule UI Framework and MascotCapsule Tangiblet developed by HI CORPORATION are used. MascotCapsule is a registered trademark of HI CORPORATION in Japan.

6

Settings screen

When you press , the Touchscreen LCD displays the machine’s status.

This screen provides access to all the machine’s settings.

1 2 3 4

5

8

7

6

1Maintenance

Press to access the Maintenance menu.

Check and improve the print quality, clean the print head and check the available ink volume. You can also use the Maintenance solution menu to solve a recurring paper jam error.

2Receive Mode

Displays the current Receive Mode:

Fax (Fax Only)

Fax/Tel

External TAD

Manual

3Wi-Fi

Press to set up a wireless network connection.

A four-level indicator

on the screen

displays the current wireless signal strength if you are using a wireless connection.

General information
4 Date & Time
Displays the date and time that has been	1
set in the machine.

Press to access the Date & Time menu.

5Quiet Mode

Displays the Quiet Mode setting. Press to access the Quiet Mode menu.

When this menu is set to On, is

displayed on the Home screen. The machine’s printing noise has been reduced.

For more information, see Online User’s Guide.

6All Settings

Press to access the Settings menu.

7Fax Preview

Displays the Fax Preview setting.

Press to access the Fax Preview menu.

8Tray Setting

Press to access the Tray Setting menu to change the paper size and paper type.

7

Chapter 1

Entering Text

When you must enter text into the machine, a keyboard appears on the Touchscreen.

Press to cycle between letters, numbers and special characters.

NOTE

To change between lowercase or uppercase, press .

Inserting spaces

To enter a space, press Space or you can press c to move the cursor.

NOTE

The characters that are available may differ depending on your country.

Making corrections

If you entered an incorrect character and want to change it, press d to move the cursor to highlight the incorrect character, and then

press . Enter the correct character. You can also use the cursor to go back and insert characters.

To erase all the characters, press repeatedly.

8

2 Loading paper

Before loading paper	Loading paper in the
Load only one size of paper and one type of	paper tray	2
paper in the paper tray at a time.

When loading a different paper size in the tray, you must also change the paper size setting in the machine. (See Set Paper Size and Type on page 14.)

If the Check Paper setting is set to On, the machine displays a message asking if you want to change the paper type and paper size when you pull the paper tray out of the machine. Change the paper size and paper type settings if needed, according to the instructions on the Touchscreen. (See Check Paper setting on page 15.)

We explain how to load paper for each tray: Paper tray . . . . . . . . . . . . . . . . See page 9. Manual feed slot . . . . . . . . . . . . See page 11.

Paper size and loading orientation

The paper size determines the orientation when loading paper in the paper tray.

	Paper tray
A4	Landscape orientation
Letter
Executive

A5	Portrait orientation
A6
Photo 2L
Index card
Envelope
Photo	Portrait orientation
Photo L

See the details in this chapter.

For information about other paper sizes, see Online User’s Guide.

9

Chapter 2

When using A4, Letter or Executive size paper:

a Pull the paper tray completely out of the machine.

d Fan the stack of paper well to avoid paper jams and misfeeds.

b Open the output paper tray cover (1).

1

NOTE

Always make sure the paper is not curled.

e Load paper in the paper tray with the printing surface face down.

Check that the paper is flat in the tray.

Landscape orientation

c Gently press and slide the paper guides (1) to fit the paper size.

Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

1

2

f Gently adjust the paper guides (1) to fit the paper.

Make sure the paper guides touch the sides of the paper.

1

10

g Check that the paper is flat in the tray and below the maximum paper

mark (1).

Overfilling the paper tray may cause paper jams.

1

h Close the output paper tray cover.

i Slowly push the paper tray completely into the machine.

j Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

2

1

Loading paper

k Change the paper size setting in the machine’s menu, if needed.

(See Set Paper Size and Type on page 14.)

Loading paper in the	2
manual feed slot

Use the manual feed slot to load special print media, one sheet at a time.

The manual feed slot cannot be used for printing faxes.

Paper size and loading orientation

The paper size determines the orientation when loading paper in the manual feed slot.

	Manual feed slot
A4	Landscape orientation
Letter
Executive

A3	Portrait orientation
Ledger
Legal
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelope

See the details in this chapter.

For information about other paper sizes, see Online User’s Guide.

11

Chapter 2

When using A3 or Ledger size paper: a Open the manual feed slot cover.

b Slide the manual feed slot paper guides to fit the paper width that you are using.

c Load only one sheet of paper in the manual feed slot with the printing surface face up.

Portrait orientation

d Using both hands, gently adjust the manual feed slot paper guides to fit the paper.

12

e Using both hands, load one sheet of paper in the manual feed slot until the front edge touches the paper feed rollers. Let go of the paper when you hear the machine pull it in a short distance. The Touchscreen displays

Manual Feed Slot ready.

f Pull out the paper support until it locks into place.

Loading paper

NOTE

•If the data does not fit on one sheet, the Touchscreen will prompt you to load

another sheet of paper. Place another

sheet of paper in the manual feed slot, and 2 then press OK on the Touchscreen.

•If you are using paper that is longer than A4 or Letter size or envelopes that are longer than the tray length, close the paper support flap.

13

Chapter 2

Paper settings

Set Paper Size and Type

Paper Type

To get the best print quality, set the machine for the type of paper you are using.

a Press (Settings).

b Press Tray Setting.

c Press Paper Type.

d Press Plain Paper, Inkjet Paper,

Brother BP71 or Other Glossy.

e Press .

NOTE

The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When using glossy paper, remove each sheet at once to prevent smudging or paper jams.

Paper Size

You can use the following sizes of paper for copies: A4, A5, A3, Photo (10 15 cm), Ledger, Letter and Legal and the following sizes for printing faxes: A4 or Letter. When loading a different size of paper in the machine, you must change the paper size setting so your machine can fit an incoming fax on the page.

a Press (Settings).

b Press Tray Setting.

c Press Paper Size.

d Swipe up or down or press a or b to display the paper size options, and then press the option you want.

e Press .

NOTE

When you copy using A3, Legal or Ledger size paper, set the paper size option in Copy mode.

14

Check Paper setting

If the Check Paper setting is set to On, the machine displays a message asking if you want to change the paper type and paper size setting. This message will appear each time you pull the tray out of the machine. The default setting is On.

a Press (Settings).

b Press All Settings.

c Swipe up or down or press a or b to display General Setup.

d Press General Setup.

e Swipe up or down or press a or b to display Check Paper.

f Press Check Paper. g Press Off (or On).

h Press .

Recommended print media

To get the best print quality, we recommend using the Brother paper in the table.

If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

Brother paper

Paper Type		Item
A3	Plain	BP60PA3
A3 Glossy Photo		BP71GA3
A3	Inkjet (Matte)	BP60MA3
A4	Plain	BP60PA
A4 Glossy Photo		BP71GA4
A4	Inkjet (Matte)	BP60MA
10 15 cm Glossy		BP71GP
Photo

Loading paper

Handling and using print media

IMPORTANT	2
DO NOT use the following kinds of paper:

•Damaged, curled, wrinkled, or irregularly shaped paper

1

1

12 mm or greater curl may cause jams to occur.

•Extremely shiny or highly textured paper

•Paper that cannot be arranged uniformly when stacked

•Short grain paper

15

3 Loading documents

How to load documents

You can send a fax, make copies, or scan from the automatic document feeder (ADF) and from the scanner glass.

Using the ADF

The ADF can hold up to 20 pages and feed each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the edges of the pages before placing them in the ADF.

Document Sizes and Weights

Length:	148 to 355.6 mm
Width:	148 to 215.9 mm
Paper weight:	64 to 90 g/m2

How to load documents

IMPORTANT

•DO NOT pull on the document while it is feeding.

•DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, glued or taped.

•DO NOT use cardboard, newspaper or fabric.

•DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

Make sure documents written with ink or modified with correction fluid are completely dry.

a Lift up and unfold the ADF document support (1).

1

b Fan the pages well.

c Adjust the paper guides (1) to fit the width of your documents.

1

d Place your documents face down, top edge first in the ADF underneath the guides until you feel them touch the feed rollers.

The Touchscreen displays ADF Ready.

16

Using the scanner glass

Use the scanner glass to fax, copy, or scan single pages or pages of a book.

Document Sizes Supported

Length:	Up to 297 mm
Width:	Up to 215.9 mm
Weight:	Up to 2 kg

How to load documents

NOTE

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

Loading documents

b Place the document face down in the upper left corner of the scanner glass, aligned with the arrow.

1

3

1 Document Cover

c Close the document cover.

IMPORTANT

If you are scanning a book or thick document, DO NOT slam or press on the document cover.

17

4 Printing from a computer

How to print a document

The machine can receive and print data from your computer. Before you can print from a computer, you must install the printer driver.

(See Online User’s Guide.)

a Install the Brother printer driver from the CD-ROM or Brother Solutions Center. (See Quick Setup Guide.)

b From your application, select the Print command.

c Select the name of your machine in the Print dialog box and click Properties or Preferences, depending on the application you are using.

d Select the settings you want to change in the Properties dialog box. Commonly used settings include:

e f

Media Type

Print Quality

Paper Size

Orientation

Colour / Greyscale

Ink Save Mode

Scaling

2-sided / Booklet

Click OK.

Click Print (or OK depending on the application you are using) to begin printing.

18

5 Copying

How to copy

a Do one of the following to load your document:

Place the document face down in the ADF.

(See Using the ADF on page 16.)

Place the document face down on the scanner glass.

(See Using the scanner glass on page 17.)

b Press (Copy).

 The Touchscreen displays:

1

1No. of Copies

Enter the number of copies:

Press - or + on the Touchscreen.

Press the displayed number of copies on the Touchscreen, and then enter the number of copies you want.

Press OK.

c If you want more than one copy, enter the number (up to 99).

d Press Mono Start or Colour Start.

Stop copying

To stop copying, press .

Copy options overview

To change the copy options, press Copy, and then press Options. Swipe up or down or press a or b to scroll through the copy settings. When the setting you want is displayed, press it and choose your option. When you have finished changing options, press OK.

For more information about changing the	5
following copy options, see page 20.

Paper Type

Paper Size

For details about changing the following copy options, see Online User’s Guide.

Quality

Enlarge/Reduce

Page Layout

2 in 1 (ID)

Stack/Sort

Density

Ink Save Mode

Thin Paper Copy

Book Copy

Watermark Copy

Remove Background Colour

2-sided Copy

19

Chapter 5

Paper Type

If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options.

e Swipe up or down or press a or b to display Paper Type.

f Press Paper Type.

g Press Plain Paper, Inkjet Paper,

Brother BP71 or Other Glossy.

h Press OK.

i Press Mono Start or Colour Start.

Paper Size

If you are copying on paper other than A4 size, you must change the Paper Size setting. You can copy only on A4, A5, A3,

Photo (10 15 cm), Letter, Legal or Ledger paper.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options.

e Swipe up or down or press a or b to display Paper Size.

f Press Paper Size.

g Swipe up or down or press a or b to display A4, A5, A3, 10x15cm, Letter,

Legal or Ledger, and then press the option you want to set.

NOTE

•If you select A3, Legal or Ledger, the precautions for loading paper appear. Read the information on the Touchscreen, and confirm by pressing OK.

•If you are using the manual feed slot, insert only one sheet of paper at a time. (See Loading paper in the manual feed slot on page 11.)

h Press OK.

i Press Mono Start or Colour Start.

20

6 Scanning to a computer

Before scanning

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

Install the scanner drivers from the CD-ROM. (See Quick Setup Guide.)

Configure the machine with a TCP/IP address if network scanning does not work.

(See Online User’s Guide.)

How to scan a document as a PDF file using ControlCenter4 (Windows®)

(For detailed information, see Online User’s Guide.)

NOTE

•The screens on your PC may vary depending on your model.

•This section is based on using the Advanced Mode of ControlCenter4.

ControlCenter4 is a software utility that lets you access the applications you use most often without having to manually launch specific applications.

a Load your document. (See How to load documents on page 16.)

b Click the

(ControlCenter4) icon in

the task tray, and then click Open.

c If the ControlCenter4 Mode screen appears, click Advanced Mode, and then click OK.

6

d Select your machine from the Model drop-down list at the top of the screen.

e Click the Scan tab. Then click File.

The configuration dialog box appears. Change the default settings if needed.

1

2

3

4

5

21

Chapter 6

1Select PDF (*.pdf) from the File Type drop-down list.

2Type a file name for the document.

3Click Folder. You can save the file to the default folder, or select your preferred folder by clicking the

(Browse) button.

4Select a scanning resolution from the Resolution drop-down list.

5Select the document size from the Document Size drop-down list.

f Click Scan.

The machine starts scanning. The folder where the file is saved opens automatically.

How to scan a document as a PDF file using the Touchscreen

a Load your document. (See How to load documents on page 16.)

b Press (Scan).

c Swipe left or right to display to File. d Press to File.

is highlighted and appears in the centre of the Touchscreen.

e Press OK.

If the machine is connected to a network, press the PC Name. Do one of the following:

To use the default settings, go to step j.

To change the default settings, go to step f.

f Press Options.

g Press Scan Settings, and then press

Set at Device.

h Choose the settings for Scan Type,

Resolution, File Type, Scan Size and

Remove Background Colour if required.

i Press OK.

j Press Start.

The machine starts scanning.

NOTE

The following scan modes are available:

•to OCR

•to File

•to Image

•to Media

•to E-mail

•to E-mail Server

•to FTP

•to Network

•to Web

•WS Scan 1 (Web Services Scan)

1Windows® users only. (Includes Windows Vista® SP2 or later, Windows® 7 and Windows® 8) (See Online User’s Guide.)

22

7	Printing and scanning with Near
	Field Communication (NFC)

How to print with NFC

If your Android™ device supports the NFC feature, you can print photos, PDF files, text files, web pages and email messages from your device by touching it to the NFC logo on the right side of the control panel.

Before you can print using the NFC feature, you must download and install Brother iPrint&Scan on your Android™ device.

(For more information, see Mobile Print/Scan Guide for Brother iPrint&Scan: For Android™ Devices.)

How to scan with NFC

If your Android™ device supports the NFC feature, you can scan photos and documents to your device by touching it to the NFC logo on the right side of the control panel.

7

Before you can scan using the NFC feature, you must download and install Brother iPrint&Scan on your Android™ device.

(For more information, see Mobile Print/Scan Guide for Brother iPrint&Scan: For Android™ Devices.)

NOTE

NFC allows for simplified transactions, data exchange and wireless connections between two devices that are in close range of each other.

23

		8	Printing photos from a memory
			card or USB flash drive

PhotoCapture Center operations

(PHOTO mode)

Even if your machine is not connected to a computer, you can print photos directly from digital camera media or a USB flash drive.

How to print images

View Photos

You can preview your photos on the Touchscreen before you print them. If your photos are large files there may be a delay before each photo appears.

IMPORTANT

DO NOT insert more than one media card in the machine at the same time. Doing this may damage the machine.

a Open the media slot cover.

b Put the memory card or USB flash drive in the correct slot.

c Press Photo.

d Swipe left or right to display

View Photos.

e Press View Photos.

Press OK.

f Do one of the following:

To choose the photos you want to print, or to print multiple copies of an image, go to step g.

To print all the photos, press Print All. Press Yes to confirm. Go to step j.

g Swipe left or right or press d or c to display the photo you want to print, and then press it.

h Enter the number of copies:

Press - or + on the Touchscreen.

Press the number of copies to display the dial pad on the Touchscreen, and then use it to enter the number of copies. Press OK.

Press OK.

i Repeat steps g and h until you have selected all the photos you want to print.

j Press OK.

k Read and confirm the displayed list of options.

24

Printing photos from a memory card or USB flash drive

l Press Print Settings to change the paper type and paper size.

Swipe up or down or press a or b to display Paper Type and press it, and then press the option you want.

Swipe up or down or press a or b to display Paper Size and press it, and then press the option you want.

Change other print settings if needed.

When finished, press OK.

m Press Start.	8
n Wait until the message on the

Touchscreen disappears after printing, and then remove the memory card or USB flash drive from the media slot.

PhotoCapture Center print settings overview

You can temporarily change the print settings for the next print.

The machine returns to its default settings after printing.

NOTE

You can save the print settings you use most often by setting them as the default.

(See Online User’s Guide.)

25

9 Telephonedevices services and external

Telephone services overview

You can use a range of services and connections with your Brother machine. For more information or advice on setup,

see Online User’s Guide.

Voicemail

If you have a voicemail service on the telephone line that your Brother machine is connected to, they may conflict with one another when receiving incoming faxes. If using this service, we suggest setting the Brother machine’s Receive Mode to

Manual. (See Choose the Receive Mode on page 30.)

Voice over Internet Protocol (VoIP)

VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line. Your machine may not work with some VoIP systems. If you have questions about how to connect your machine to the VoIP system, contact your VoIP provider.

Connecting an external telephone answering device (TAD)

You may choose to connect an external answering device to your Brother machine. To receive faxes successfully, you must connect it correctly. Connect your external TAD to the T-piece connector on the Brother line cable supplied with your machine. When recording an outgoing message on your external TAD, we recommend recording

5 seconds of silence at the beginning of your message, and limiting your speaking to

20 seconds. Set your machine’s Receive Mode to External TAD.

External and extension telephones

You can connect a separate phone into the T-piece connector on your Brother line cable supplied with your machine. If you answer a fax call on an extension or external telephone, you can make your machine receive the fax by pressing l 5 1. If the machine answers a voice call and fast double rings for you to take over, press # 5 1 to take the call on an extension telephone.

26

10 Sending a fax

How to send a fax

a Do one of the following:

Place the document face down in the ADF. (See Using the ADF

on page 16.)

Place your document face down on the scanner glass. (See Using the scanner glass on page 17.)

NOTE

•To send faxes with multiple pages, use the ADF.

•If you send a mono fax from the ADF when the memory is full, it will be sent in real time.

•You can use the scanner glass to fax pages of a book one at a time. The documents can be up to A4 or Letter size.

b Do one of the following:

When Fax Preview is set to Off, press (Fax).

When Fax Preview is set to On, press

(Fax) and then

(Sending Faxes).

The Touchscreen displays:

c To change the fax-sending settings, press Options.

Swipe up or down or press a or b to scroll through the fax settings. When the setting you want is displayed, press it and choose your new option. When finished changing options, press OK.

For more advanced fax-sending operations and settings, see Online User’s Guide.

Fax Resolution

Contrast

Glass Scan Size

Colour Fax Transmission

Preview Outgoing Fax

Faxing at the end of a call

Broadcasting

Real Time Transmission

Overseas Mode

 Delayed Fax

10

Batch Transmission

Cancelling Waiting Jobs

Set New Default

Factory Reset

Polled Transmit

Transmission Verification Report

27

Chapter 10

d Enter the fax number.

Using the dial pad on the Touchscreen

Using (Address Book)

 Address Book

Using (Call History)

Redial

Outgoing Call

Caller ID history

NOTE

•To preview a fax message before sending it, set Preview to On.

(See Online User’s Guide.)

•If your network supports the LDAP protocol you can search for fax numbers and email addresses on your server. (See Online User’s Guide.)

e Press Fax Start.

Faxing from the ADF

The machine starts scanning the document to be sent.

Faxing from the scanner glass

If you select Mono in

Colour Setting (default setting), the machine starts scanning the first page. Go to step f.

If you select Colour in

Colour Setting, the Touchscreen asks if you want to send a colour fax. Press

Yes (Colour fax) to confirm. The machine dials and sends the page.

f When the Touchscreen displays Next Page?, do one of the following:

To send a single page, press No. The machine sends the document.

To send more than one page, press Yes and go to step g.

g Place the next page on the scanner glass.

Press OK.

The machine scans the page. (Repeat steps f and g for each additional page.)

Stop faxing

To stop faxing, press .

How to store numbers

Store fax and telephone numbers in your machine’s Address Book or create Groups of fax recipients so you can broadcast a fax to many people at once.

NOTE

If you lose electrical power, stored Address Book numbers will not be lost.

Storing a pause

When storing Address Book numbers, you can insert one or more 3.5 second pauses by pressing Pause on the Touchscreen.

Storing Address Book numbers

Store up to 100 Addresses with a name; each name can have two numbers.

a Press (Fax).

28

b Press (Address Book).

c Press Edit.

d Press Add New Address.

e Press Name.

f Enter the name (up to 16 characters) using the Touchscreen.

Press OK.

(See Entering Text on page 8.) g Press Address 1.

h Enter the first fax or telephone number (up to 20 digits) using the Touchscreen. Press OK.

NOTE

•Be sure to include the area code when entering a fax or telephone number. Depending on the country, the Caller ID names and history may not be displayed correctly if the area code is not registered with the fax or telephone number.

•If you downloaded the Internet Fax (I-Fax) feature:

To store an email address to use with Internet Fax (I-Fax) or Scan to E-mail

server, press and enter the email address, and then press OK.

i To store a second fax or telephone number, press Address 2.

Enter the fax or telephone number (up to 20 digits) using the Touchscreen. Press OK.

j Press OK to confirm.

k Do one of the following:

To store another Address Book number, repeat steps c to j.

When finished, press .

Sending a fax

How to set your Station ID

Set your machine’s Station ID so that the date and time appear on each fax you send.

a Press	(Settings).
b Press All Settings.
c Swipe up or down or press a or b to
display Initial Setup.
Press Initial Setup.
d Press Station ID.
e Press Fax.
f Enter your fax number (up to 20 digits)
using the Touchscreen, and then press
OK.
g Press Name.
h Enter your name (up to 20 characters)
using the Touchscreen, and then press
OK.		10
(See Entering Text on page 8.)

i Press .

29

11 Receiving a fax

Receive Modes

You must choose a Receive Mode depending on the external devices and telephone services you have on your line.

Choose the Receive Mode

By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode.

(See Using Receive Modes on page 31.)

Do you want to use the telephone features of your machine (if available),

an external telephone or external telephone answering device connected on the same line as the machine?

Yes	No

Are you using the voice message function of an external telephone answering device?

		No			Fax Only
					Manual
Do you want the machine to answer fax and
telephone calls automatically?			No
					Fax/Tel
			Yes
					External TAD
			Yes

To set the Receive Mode follow the instructions:

a

b c d e f g

Press (Settings).

Press All Settings.

Swipe up or down or press a or b to display Fax.

Press Fax.

Swipe up or down or press a or b to display Setup Receive.

Press Setup Receive.

Swipe up or down or press a or b to display Receive Mode.

30

Receiving a fax

h Press Receive Mode.

NOTE

If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is set to Off. (See Online User’s Guide.)

i

j

Press Fax Only, Fax/Tel, External TAD or Manual.

Press .

Using Receive Modes

Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 32.)

Fax Only

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel

Fax/Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

Faxes will be automatically received.

Voice calls will start the F/T Ring to tell you to pick up the line. The F/T Ring is a fast double-ring made by your machine.

(See F/T Ring Time (Fax/Tel mode only) on page 32.) (See Ring Delay on page 32.)

11

Manual

Manual mode turns off all automatic answering functions unless you are using the BT Call Sign feature.

To receive a fax in Manual mode, lift the handset of an external telephone. When you hear fax tones (short repeating beeps), press Fax Start and choose Receive. You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.

(See Online User’s Guide.)

External TAD

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways:

Faxes will be automatically received.

Voice callers can record a message on the external TAD. To connect your External TAD, see Online User’s Guide.

31

Chapter 11

Receive Mode settings

Ring Delay

Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings.

(See Online User’s Guide.)

a Press (Settings).

b Press All Settings.

c Swipe up or down or press a or b to display Fax.

d Press Fax.

e Swipe up or down or press a or b to display Setup Receive.

f Press Setup Receive.

g Swipe up or down or press a or b to display Ring Delay.

h Press Ring Delay.

i Swipe up or down or press a or b to display the options, and then press the number of times the machine will ring before it answers.

If you select 0, the machine will answer immediately and the line will not ring at all.

j Press .

F/T Ring Time (Fax/Tel mode only)

When your machine receives a call, you and your caller will hear the normal telephone ring. The number of rings is set in the ring delay setting.

If the call is a fax, then your machine will receive it. However, if it is a voice call then the machine will sound the F/T Ring (a fast double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T Ring, it means that you have a voice caller on the line.

Because the F/T Ring is made by the machine, extension and external telephones will not ring. However, you can still answer the call on any telephone by using a remote code.

(See Online User’s Guide.)

a Press (Settings).

b Press All Settings.

c Swipe up or down or press a or b to display Fax.

d Press Fax.

e Swipe up or down or press a or b to display Setup Receive.

f Press Setup Receive.

g Swipe up or down or press a or b to display F/T Ring Time.

h Press F/T Ring Time.

i Press 20, 30, 40 or 70 seconds.

j Press .

NOTE

Even if the caller hangs up during the fast double-ring, the machine will continue to ring for the set time.

32

A Routine maintenance

How to clean and check the machine

Cleaning the scanner glass

a Unplug the machine from the electrical socket.

b Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

1	3

2

c In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner.

Checking the print quality

If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press .

NOTE

You can also press and then press

Maintenance.

b Press Improve Print Quality. c Press Check Print Quality.

d Following the instructions on the Touchscreen, load A4 or Letter size plain paper in the paper tray, and then press OK. The machine prints the Print Quality Check Sheet.

e Check the quality of the four colour blocks on the sheet.

A

1

2

33

f The Touchscreen displays a message asking about the print quality.

Do one of the following:

If all lines are clear and visible, press No to finish the Print Quality check, and then go to step j.

If you can see missing short lines as shown in the illustration, press Yes.

OK

Poor

IMPORTANT

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

NOTE

When a print head nozzle is clogged, the printed sample looks like this.

Letter, A4 and Executive

g The Touchscreen displays a message asking you to check the print quality of each colour. Following the instructions on the Touchscreen, press 1, 2, 3 or 4 to select the example most similar to the Print Quality Check Sheet for each colour.

h If you press number 2, 3, or 4, the Touchscreen prompts you to start cleaning.

Press Start.

i After the cleaning procedure is finished, press Yes, and return to step d.

j Press .

If you clean the print head at least five times and the print has not improved, try installing a new Brother Original Innobella replacement ink cartridge for each problem colour. Try cleaning the print head up to five more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

A3, Ledger, Legal, A5, A6, envelopes, Photo (10 15 cm),

Photo L (89 127 mm),

Photo 2L (13 18 cm) and Index Card (127 203 mm)

After the print head nozzle is cleaned, the horizontal lines are gone.

34

Checking the print alignment

If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine.

a Press .

NOTE

You can also press and then

Maintenance.

b Press Improve Print Quality.

c Press Alignment.

d Press Next.

e Swipe up or down or press a or b to display the paper size that needs a print alignment adjustment, and then press it.

f Press Basic alignment or Advanced alignment.

g Following the instructions on the Touchscreen, load plain paper of the selected size in the paper tray or manual feed slot, and then press Start.

The machine prints the Alignment Check Sheet.

h For the “A” pattern, swipe up or down or press a or b to display the number of the test print that has the least visible vertical stripes (1-9), and then press it. Then press OK.

In the example, number 6 is the best choice.

Routine maintenance

i Do one of the following:

If you selected Basic alignment, repeat step h for patterns B to H.

If you selected

Advanced alignment, repeat step h for patterns B to Z.

NOTE

i

When the print				After the print
alignment is not				alignment is
adjustedcorrectly,				adjustedcorrectly,
text looks blurry.				text looks sharp.
j Press
			.
NOTE

For more information about cleaning and checking the machine, see Online User’s Guide.

A

35

B Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com.

Identifying the problem

First, check the following.

The machine’s power cord is connected correctly and the machine’s power switch is turned on.

All of the protective parts have been removed.

Paper is loaded correctly in the paper tray.

The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.

Touchscreen Messages

(See Error and maintenance messages on page 36.)

If you did not solve the problem with the above checks: See If you are having difficulty with your machine on page 55.

Error and maintenance messages

As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table.

If the Touchscreen displays errors and your Android™ device supports the NFC feature, touch your device to the NFC logo on the right side of the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider’s message and data rates may apply to your use of this function.)

Make sure the NFC setting of your machine and Android™ device is set to On.

36

Troubleshooting

Error Message	Cause		Action
B&W 1-sided Print Only	One or more of the colour ink		Replace the ink cartridges.
Replace ink.	cartridges have reached the end of		(See Online User’s Guide.)
	their life.
	You can use the machine in		NOTE
	monochrome mode for approximately		The machine will stop all print
	four weeks depending on the number		operations, you cannot use the
	of pages you print.		machine until a new ink cartridge is
	While this message appears on the		installed in the following cases:
	Touchscreen, each operation works		• If you unplug the machine or take
	in the following way:		out the ink cartridge.
	 Printing		• (Windows®) If you select
	If the media type is set to		Slow Drying Paper in the Basic
	Plain Paper in the Basic tab and		tab of the printer driver.
	Greyscale is chosen in the		(Macintosh) If you select
	Advanced tab of the printer
			Slow Drying Paper in the
	driver, you can use the machine
			Print Settings drop-down list of
	as a monochrome printer.
			the printer driver.
	2-sided printing is not available
	when this message appears.
	 Copying
	If the paper type is set to
	Plain Paper you can make
	copies in monochrome.
	2-sided copying is not available
	when this message appears.
	 Faxing
	If the paper type is set to
	Plain Paper or
	Inkjet Paper, the machine will
	receive and print the faxes in
	monochrome.
	If a sending machine has a colour					B
	fax, the machine’s “handshake”
	will ask that the fax be sent as
	monochrome.
BT Call Sign On	BT Call Sign is set to ON. You cannot		Set BT Call Sign to OFF.
(U.K. only)	change the Receive Mode from		(See Online User’s Guide.)
	Manual to another mode.

37

		Error Message	Cause	Action
		Cannot Detect	You installed a new ink cartridge too	Take out the new ink cartridge and
			quickly and the machine did not	reinstall it slowly and firmly until the
			detect it.	cartridge lever lifts.
			An ink cartridge is not installed	(See Online User’s Guide.)
			correctly.
			A used ink cartridge was reinstalled.	Remove the used ink cartridge and
				install a new one.
			If you are using non Brother Original	Replace the cartridge with a Brother
			ink, the machine may not detect the	Original ink cartridge. If the error
			ink cartridge.	message remains, contact Brother
				customer service or your local
				Brother dealer.
			The ink cartridge must be replaced.	Replace the ink cartridge with a new,
				genuine Brother ink cartridge.
			The new ink cartridge has an air	Slowly turn the ink cartridge so that
			bubble.	the ink supply port is pointing
				downward, and then reinstall the
				cartridge.
			The wrong Brother model ink	Check the model numbers of the ink
			cartridge was installed.	cartridges and install the correct ink
				cartridges. (See Supplies
				on page 71.)
		Cannot Detect Ink	If you are using non Brother Original	Replace the cartridge with a Brother
		Volume	ink, the machine may not detect the	Original ink cartridge. If the error
			ink volume.	message remains, contact Brother
				customer service or your local
				Brother dealer.
		Cannot Print	One or more of the ink cartridges	Replace the ink cartridges.
		Replace ink.	have reached the end of their life. The	(See Online User’s Guide.)
			machine will stop all print operations.
			While memory is available,
			monochrome faxes will be stored in
			the memory. If a sending machine
			has a colour fax, the machine's
			“handshake” will ask that the fax be
			sent as monochrome.
		Comm.Error	Poor telephone line quality caused a	If the problem continues, call the
			communication error.	telephone company and ask them to
				check your telephone line.
		Connection Failed	You tried to poll a fax machine that is	Check the other fax machine's polling
			not in Polled Waiting mode.	setup.
		Current Tray Settings	This message is displayed when the	To not display this confirmation
			Check Paper setting to confirm the	message, set the Check Paper
			paper type and size is enabled.	setting to Off. (See Check Paper
				setting on page 15.)

38

					Troubleshooting
	Error Message	Cause	Action
	Data Remaining in	Print data is left in the machine's
			Press		. The machine will cancel
	Memory	memory.	the job
				and clear it from the memory.
			Try to print again.
	Disconnected	The other person or other person's	Try to send or receive again.
		fax machine stopped the call.	If calls are stopped repeatedly and
			you are using a VoIP (Voice over IP)
			system, try changing the
			Compatibility to Basic(for VoIP).
			(See Telephone Line Interference or
			VoIP System on page 65.)
	Document Jam/too Long	The document was not inserted or fed	(See Using the ADF on page 16.)
		correctly, or the document scanned	(See Document jam on page 47.)
		from the ADF was too long.
	High Temperature	The room temperature is too high.	After lowering the room temperature,
			allow the machine to cool down to
			room temperature. Try again when
			the machine has cooled down.
	Hub is Unusable.	A hub or USB flash drive with hub has	Hubs, including USB flash drives with
		been connected to the USB direct	built-in hubs, are not supported.
		interface.	Unplug the device from the USB
			direct interface.
	Image Too Long	The proportions of your photo are	Choose a regularly proportioned
		irregular so effects could not be	image.
		added.
	Image Too Small	The size of your photo is too small to	Choose a larger image.
		trim.

B

39

		Error Message	Cause	Action
		Ink Absorber Pad Full	The ink absorber box or flushing box	The ink absorber box or flushing box
			is full. These components are	must be replaced. Contact Brother
			periodic maintenance items that may	customer service or your local
			require replacement after a period of	Brother Authorised Service Centre to
			time to ensure optimum performance	have your machine serviced.
			from your Brother machine. Because	Other reasons for cleaning are:
			these components are periodic
				1 After a paper jam has been
			maintenance items, the replacement
			is not covered under the warranty.	cleared, the machine
			The need to replace these items and	automatically cleans itself before
			the time period before replacement is	the next received fax page is
			dependent on the number of purges	printed.
			and flushes required to clean the ink	2 The machine automatically cleans
			system. These boxes acquire
				itself after sitting idle for more than
			amounts of ink during the different
				30 days (infrequent use).
			purging and flushing operations. The
				3 The machine automatically cleans
			number of times a machine purges
			and flushes for cleaning varies	itself after ink cartridges of the
			depending on different situations. For	same colour have been replaced
			example, frequently powering the	12 times.
			machine on and off will cause
			numerous cleaning cycles since the
			machine automatically cleans itself
			upon power up. The use of
			non-Brother ink may cause frequent
			cleanings because non-Brother ink
			could cause poor print quality, which
			is resolved by cleaning. The more
			cleaning the machine requires, the
			faster these boxes will fill up.

	NOTE
	Repairs resulting from the use of
	non-Brother supplies may not be
	covered under the stated product
	warranty.
Ink Absorber Pad	The ink absorber box or flushing box		The ink absorber box or flushing box
NearFull	is nearly full.		must be replaced soon.
			Contact Brother customer service or
			your local Brother dealer.
Ink Low	One or more of the ink cartridges are		Order a new ink cartridge. You can
	near the end of their life. If one of the		continue printing until the
	colour ink cartridges is near the end		Touchscreen displays
	of its life and someone is sending you		Cannot Print.
	a colour fax, your machine’s		(See Online User’s Guide.)
	“handshake” will ask that the fax be
	sent as monochrome. If the sending
	machine has the ability to convert it,
	the colour fax will be printed at your
	machine as a monochrome fax.

40

					Troubleshooting
	Error Message	Cause	Action
	Low Temperature	The room temperature is too low.	After increasing the room
			temperature, allow the machine to
			warm up to room temperature. Try
			again when the machine has warmed
			up.
	Media Error	The memory card is either corrupted,	Remove the memory card from the
		incorrectly formatted, or there is a	media drive (slot) of the machine and
		problem with the memory card.	format it correctly.
			Put the card firmly into the slot again
			to make sure it is in the correct
			position. If the error remains, check
			the media drive (slot) of the machine
			by inserting a working memory card.
	Media is Full.	The memory card or USB flash drive	Your machine can save to your
		you are using already contains 999	memory card or USB flash drive only
		files.	if it contains less than 999 files.
			Delete unused files and try again.
		The memory card or USB flash drive	Press		.
		you are using does not have enough
			Delete unused files from your
		free space to scan the documents.
			memory card or USB flash drive to
			make some free space, and then try
			again.
	No Caller ID	There is no incoming call history. You	If you want to use the Caller ID
		did not receive calls or you have not	feature, call your telephone company.
		subscribed to the Caller ID service	(See Online User’s Guide.)
		from your telephone company.
	No Ink Cartridge	An ink cartridge is not installed	Take out the new ink cartridge and
		correctly.	re-install it slowly and firmly until the
			cartridge lever lifts.
			(See Online User’s Guide.)

B

41

		Error Message	Cause		Action
		No Paper Fed	The machine is out of paper, or paper		Do one of the following:
			is not correctly loaded in the paper		 Refill the paper tray, and then
			tray.
					press OK on the Touchscreen.
					 Remove and reload the paper,
					then press OK on the
					Touchscreen. (See Before
					loading paper on page 9.)
			The paper tray was not fully inserted.		Remove the paper tray and reinstall it
					until it locks into place, and then press
					OK on the Touchscreen.
			The paper was not inserted in the		Remove the paper and re-insert it in
			centre position of the manual feed		the centre of the manual feed slot,
			slot.		and then press OK on the
					Touchscreen. (See Loading paper in
					the manual feed slot on page 11.)
			The Jam Clear Cover is not closed		Make sure the Jam Clear Cover is
			correctly.		closed evenly at both ends.
					(See Printer jam or paper jam
					on page 48.)
			Paper dust has accumulated on the		Clean the paper pick-up rollers.
			surface of the paper pick-up rollers.		(See Online User’s Guide.)
			The paper is jammed in the machine.		Remove the jammed paper by
					following the steps. (See Printer jam
					or paper jam on page 48.)
					If this error occurs often during
					2-sided copying or 2-sided printing,
					the paper feed rollers may be stained
					with ink. Clean the paper feed rollers.
					(See Online User’s Guide.)
		Out of Fax Memory	The fax memory is full.		Do one of the following:
					 Clear the data from the memory.
					To gain extra memory, you can
					turn off Memory Receive.
					(See Online User’s Guide.)
					 Print the faxes that are in the
					memory.
					(See Online User’s Guide.)

42

					Troubleshooting
	Error Message	Cause	Action
	Out of Memory	The machine's memory is full.	If a fax-sending or copy operation
			is in process:
					or Quit or Close and
			 Press
			wait until the other operations that
			are in process finish, and then try
			again.
			 Press Send Now to send the
			pages scanned so far.
			 Press Partial Print to copy
			the pages scanned so far.
			 Clear the data in the memory. To
			gain extra memory, you can turn
			off Memory Receive.
			(See Online User’s Guide.)
			 Print the faxes that are in the
			memory.
			(See Online User’s Guide.)
	Paper Jam [Front]	The paper is jammed in the machine.	Remove the jammed paper by
	Paper Jam [Front,Rear]		following the steps. (See Printer jam
			or paper jam on page 48.)
	Paper Jam [Rear]		Make sure the paper guides are set to
			the correct paper size.
			If there is a repeat paper jam, try
			another paper jam operation.
			(See Additional paper jam clear
			operations on page 53.)
	Paper Tray not detected	The paper tray is not completely	Slowly push the paper tray
		inserted.	completely into the machine.
		Jammed paper or a foreign object has	Pull the paper tray out of the machine
		prevented the paper tray from being	and remove the paper or foreign
		inserted properly.	object. If you cannot find or remove
			the jammed paper, follow the steps.			B
			(See Printer jam or paper jam
			on page 48.) Slowly push the paper
			tray completely into the machine.
	Touchscreen	The Touchscreen was pressed	Make sure that nothing is touching or
	Initialisation	before the power on initialization was	resting on the Touchscreen,
	Failed	completed.	especially when plugging in the
			machine.
		Debris may be stuck between the	Insert a piece of stiff paper between
		lower part of the Touchscreen and its	the lower part of the Touchscreen and
		frame.	its frame and slide it back and forth to
			push out the debris.

43

		Error Message	Cause	Action
		Unable to Clean XX	The machine has a mechanical	Open the scanner cover and remove
		Unable to Initialize XX	problem.	any foreign objects and paper scraps
			—OR—	from inside the machine. If the error
		Unable to Print XX		message continues, disconnect the
			A foreign object, such as a paper clip
				machine from the power for several
			or a piece of ripped paper, is in the	minutes, and then reconnect it.
			machine.	You can try additional paper jam clear
				operations. (See Additional paper
				jam clear operations on page 53.)
				(The machine can be turned off
				without losing faxes stored in the
				memory. (See Transferring your
				faxes or Fax Journal report
				on page 46.))
		Unable to Scan XX	The machine has a mechanical	Disconnect the machine from the
			problem.	power for several minutes, and then
				reconnect it.
				The machine can be turned off
				without losing faxes stored in the
				memory. (See Transferring your
				faxes or Fax Journal report
				on page 46.)
		Unusable Device	A broken device has been connected	Unplug the device from the USB
		Disconnect device from	to the USB direct interface.	direct interface, and then press
		front connector & turn		to turn the machine off and then on
		machine off & then on		again.
		Unusable Device	A USB device or USB flash drive that	Unplug the device from the USB
		Please disconnect USB	is not supported has been connected	direct interface. Turn the machine off
			to the USB direct interface.	and then on again.
		device.
		Wrong Ink Colour	An ink cartridge has been installed in	Check which ink cartridges are not
			the wrong position.	matched by colour to their ink
				cartridge positions and move them to
				their correct positions.

44

			Troubleshooting
	Error Message	Cause	Action
	Wrong Paper	The paper size setting does not	1 Check that the paper size you
		match the size of paper in the tray.	choose on the Touchscreen
			matches the size of the paper in
		The paper orientation is incorrect for
			the tray.
		the paper size.
			(See Set Paper Size and Type
		You did not set the paper guides in
			on page 14.)
		the tray to the indicators for the paper
		size you are using.	2 Make sure you load the paper in
			the proper orientation, and set the
			paper guides to the indicators for
			your paper size. (See Before
			loading paper on page 9.)
			3 After you have checked the paper
			size and the paper orientation,
			press OK on the Touchscreen.
			If you are printing from your
			computer, make sure the paper size
			you choose in the printer driver
			matches the size of paper in the tray.
			(See Online User’s Guide.)

B

45

Error animations

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go back a step.

Transferring your faxes or Fax Journal report

If the Touchscreen displays:

Unable to Clean XX

Unable to Initialize XX

Unable to Print XX

Unable to Scan XX

We recommend transferring your faxes to another fax machine or to your PC.

(See Transferring faxes to another fax machine on page 46.)

(See Transferring faxes to your PC on page 46.)

Transfer the Fax Journal report to see if there are any faxes you must transfer.

(See Transferring the Fax Journal report to another fax machine on page 47.)

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode.

(See How to set your Station ID on page 29.)

a Press to temporarily interrupt the error.

b Press (Settings).

c Press All Settings.

d Swipe up or down or press a or b to display Service.

e Press Service.

f Press Data Transfer. g Press Fax Transfer. h Do one of the following:

If the Touchscreen displays

No Data, there are no faxes in the machine’s memory.

Press Close, and then press .

Enter the fax number where faxes will be forwarded.

iPress Fax Start.

Transferring faxes to your PC

Transfer faxes from your machine’s memory to your PC.

a Press to temporarily interrupt the error.

b Make sure you have installed MFL-Pro Suite on your PC, and then turn on PC-FAX Receive on the PC. Do one of the following:

(Windows® XP, Windows Vista® and Windows® 7)

From (Start), select All Programs,

Brother, Brother Utilities, MFC-XXXX, PC-FAX Receive, and select Receive. (Where XXXX is your model name.)

(Windows® 8)

Click (Brother Utilities), and then

click the drop-down list and select your model name (if not already selected). Click PC-FAX Receive in the left navigation bar, and then click Receive.

46

c Make sure you have set PC-Fax Receive on the machine.

(See Online User’s Guide.)

If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen displays a message asking if you want to transfer the faxes to your PC.

d Do one of the following:

To transfer all faxes to your PC, press Yes. If Fax Preview is set to Off, the Touchscreen displays a message asking if you also want to turn on the backup print option.

To exit and leave the faxes in the machine’s memory, press No.

e Press .

Transferring the Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode.

(See How to set your Station ID on page 29.)

a Press to temporarily interrupt the error.

b Press (Settings).

c Press All Settings.

d Swipe up or down or press a or b to display Service.

e Press Service.

f Press Data Transfer. g Press Report Transfer.

h Enter the fax number where the Fax Journal report will be forwarded.

i Press Fax Start.

Troubleshooting

Document jam

Documents can jam in the ADF if they are not inserted or fed correctly, or if they are too long. Follow the steps to clear a document jam.

Document is jammed in the top of the ADF

a Take out any paper from the ADF that is not jammed.

b Open the ADF cover.

c Remove the jammed document by pulling it upward.

1

1 ADF cover

d Close the ADF cover.

e Press .

IMPORTANT

To avoid document jams, close the ADF

cover correctly by pushing it gently in the B centre.

Document is jammed inside the ADF

a Take any paper that is not jammed out of the ADF.

b Lift the document cover.

47

c Pull the jammed document out to the left.

1

1 Document Cover

d Close the document cover.

e Press .

Small document is jammed in the ADF

a Lift the document cover.

b Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through.

1

1 Document Cover

c Close the document cover.

d Press .

Printer jam or paper jam

Follow these steps to locate and remove the jammed paper if the Touchscreen displays:

Paper Jam [Front] or Paper Jam [Front,Rear]

NOTE

If the Touchscreen displays

Paper Jam [Rear], see page 51.

a Unplug the machine from the electrical socket.

b Pull the paper tray (1) completely out of the machine.

1

c Pull out the jammed paper (1).

1

48

d Lift the Jam Clear Flap, and remove the jammed paper.

e Make sure you look carefully inside the machine above and below the Jam Clear Flap for scraps of paper.

f Put the paper tray firmly back in the machine.

Troubleshooting

g Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position.

1

h Slowly pull the jammed paper (1) out of the machine.

1

i Move the print head (if necessary) to reach any paper remaining in this area. Make sure no jammed paper is left in the corners of the machine (1) and (2).

1	B
	2

49

IMPORTANT

•If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper.

•If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down

until the print head moves

to the centre. Then unplug the machine from the power source and remove the paper.

•If ink gets onto your skin, immediately wash with soap and plenty of water.

j Gently close the scanner cover using the finger holds on each side.

Do one of the following:

If the Touchscreen displays

Paper Jam [Front], go to step o.

If the Touchscreen displays

Paper Jam [Front,Rear], go to step k.

k Open the Jam Clear Cover (1) at the back of the machine.

1

l Open the inside cover (1).

1

m Make sure you look carefully inside for jammed paper. If there is any jammed paper, slowly pull it out of the machine.

50

n Close the inside cover and Jam Clear Cover. Make sure the covers are closed completely.

o Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

2

1

p Reconnect the power cord.

If the Touchscreen displays

Paper Jam [Rear], follow these steps:

a Unplug the machine from the AC power outlet.

b Open the Jam Clear Cover (1) at the back of the machine.

1

Troubleshooting

c Open the inside cover (1).

1

d Pull the jammed paper out of the machine.

e Close the inside cover and Jam Clear Cover. Make sure the covers are closed properly.

B

51

f Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position.

1

g Slowly pull the jammed paper (1) out of the machine.

1

IMPORTANT

•If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper.

•If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down

until the print head moves

to the centre. Then unplug the machine from the power source and remove the paper.

h Move the print head (if necessary) to reach any paper remaining in this area. Make sure no jammed paper is left in the corners of the machine (1) and (2).

1

2

•If ink gets onto your skin, immediately wash with soap and plenty of water.

i Gently close the scanner cover using the finger holds on each side.

j Reconnect the power cord.

52

Troubleshooting

NOTE

If there is a repeat paper jam, a small scrap of paper may be stuck in the machine. (See Additional paper jam clear operations on page 53.)

Additional paper jam clear operations

a If you experience paper jams repeatedly (3 times or more), the Touchscreen displays a message asking if you want to remove paper scraps from the machine.

Press Yes to return to the Home screen.

b

c d e

Press (Settings).

Press Maintenance.

Press Remove Paper Scraps.

Follow the instructions on the Touchscreen to locate and remove the jammed paper.

NOTE

During the procedure, you must load the Maintenance sheet (included with your machine) in Landscape position in the manual feed slot. (If you do not have the Maintenance sheet, use one sheet of A4 or Letter size thick paper, such as glossy paper.)

B

53

Troubleshooting for Wireless LAN setup

Wireless LAN report

After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically.

If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions.

	Error code	Recommended Solutions
		The wireless setting is not activated, change the wireless setting to ON.
	TS-01	 If a network cable is connected to your machine, disconnect it and change your
		machine’s wireless setting to ON.
		Your wireless access point/router cannot be detected. Please try the following:
		 Check that you are selecting the correct SSID (network name) and are entering the
		correct network key.
	TS-02	 Check that your wireless access point/router is not using additional security
		settings, such as MAC address filtering.
		 Try moving the device closer to your wireless access point/router. After it is
		connected to the network, you should be able to move it back to its previous
		location.
		Unsupported authentication/encryption method has been detected on your wireless
		access point/router.
	TS-04	 Your wireless access point/router is using an authentication/encryption method
		that is not supported by the device. Check that you are selecting the correct SSID
		(network name).
		The specified SSID and network key are incorrect.
	TS-05	 Check that you are selecting the correct SSID (network name) and are entering the
		correct network key.
		The specified wireless security information is incorrect.
	TS-06	 Check the authentication/encryption method that you are selecting and make sure
		you are entering the correct network key.
		The machine cannot detect a wireless access point/router that has WPS or AOSS™
		enabled.
	TS-07	 If you would like to configure your wireless settings using WPS or AOSS™, you
		must set up WPS or AOSS™ on both your machine and the wireless access
		point/router. Confirm your wireless access point/router supports WPS or AOSS™
		and try starting again.
		Two or more wireless access points with WPS or AOSS™ enabled are detected.
	TS-08	 Try starting again after a few minutes to avoid interference from other access
		points.

54

Troubleshooting

If you are having difficulty with your machine

IMPORTANT

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com.

NOTE

For technical help, contact Brother customer support.

Printing Difficulties

	Difficulty	Suggestions
	The headers or footers appear	There is an unprintable area on the top and bottom of the page. Adjust the top and
	when the document is displayed on	bottom margins in your document to allow for this.
	the screen but they do not show up	(See Online User’s Guide.)
	when it is printed.
	Print speed is too slow.	Try changing the printer driver setting. The highest resolution needs longer data
		processing, sending and printing time. Try the other quality settings in the printer
		driver as follows:
		(Windows®)
		Click Colour Settings on the Advanced tab, and make sure you clear
		Colour Enhancement.
		(Macintosh)
		Choose Color Settings, click Advanced Color Settings, and make sure you
		clear Color Enhancement.
		Turn the Borderless feature off. Borderless printing is slower than normal printing.
		(See Online User’s Guide.)

B

55

Print Quality Difficulties

	Difficulty	Suggestions
	Poor print quality.	Check the print quality. (See Checking the print quality on page 33.)
		Make sure that the Media Type setting in the printer driver or the Paper Type
		setting in the machine’s menu matches the type of paper you are using.
		(See Set Paper Size and Type on page 14.)
		(See Online User’s Guide.)
		Make sure that your ink cartridges are fresh. The following may cause ink to clog:
		 The expiration date written on the cartridge package has passed. (Brother
		Original cartridges stay usable for up to two years if kept in their original
		packaging.)
		 The ink cartridge has been in your machine for over six months.
		 The ink cartridge may not have been stored correctly before use.
		Make sure you are using Brother Original Innobella ink. Brother does not
		recommend the use of cartridges other than Brother Original cartridges or the
		refilling of used cartridges with ink from other sources.
		Make sure you are using one of the recommended types of paper.
		(See Online User’s Guide.)
		The recommended environment for your machine is between 20 C to 33 C.
	White horizontal lines appear in text	Check the print quality. (See Checking the print quality on page 33.)
	or graphics.
		Make sure you are using Brother Original Innobella ink.
		Try using the recommended types of paper.
		(See Online User’s Guide.)
		To prolong print head life, provide the best ink cartridge economy and maintain
		print quality, we do not recommend frequently unplugging the machine and/or
		leaving the machine unplugged for extended periods of time. We recommend
		using	to power down the machine. Using	allows minimal power to the
	A4, Letter and Executive	machine, resulting in periodic, but less frequent cleaning of the print head.

A3, Ledger, Legal, A5, A6, envelopes, Photo (10 15 cm), Photo L (89 127 mm), Photo 2L (13 18 cm) and Index Card (127 203 mm)

56

					Troubleshooting
	Print Quality Difficulties (continued)
	Difficulty		Suggestions
	The machine prints blank pages.		Check the print quality. (See Checking the print quality on page 33.)
			Make sure you are using Brother Original Innobella ink.
			To prolong print head life, provide the best ink cartridge economy and maintain
			print quality, we do not recommend frequently unplugging the machine and/or
			leaving the machine unplugged for extended periods of time. We recommend
			using	to power down the machine. Using	allows minimal power to the
			machine, resulting in periodic, but less frequent cleaning of the print head.
	Characters and lines are blurred.		Check the printing alignment. (See Checking the print alignment on page 35.)

Printed text or images are skewed.	Make sure the paper is loaded correctly in the paper tray and the paper guides are
	adjusted correctly. (See Before loading paper on page 9.)
	Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of	Make sure the paper is not too thick or curled.
the printed page.	(See Online User’s Guide.)
Printing appears dirty or ink seems	Make sure you are using the recommended types of paper.
to run.	(See Online User’s Guide.)
	Do not handle the paper until the ink is dry.
	Make sure the printing surface is face down in the paper tray.
	Make sure you are using Brother Original Innobella ink.
	If you are using photo paper, make sure that you have set the correct paper type.
	If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using	Be sure to check the front and back of the paper. Place the glossy surface (printing
glossy photo paper.	surface) face down. (See Set Paper Size and Type on page 14.)
	If you use glossy photo paper, make sure that the paper type setting is correct.
Printouts appear dirty or the paper	(PC print for Windows®)
jams when using A3 paper.	Select Slow Drying Paper in the Basic tab of the printer driver.
	(PC print for Macintosh)
	Select Print Settings from the drop-down list and then check Slow Drying Paper
	of the printer driver.
	(Copy)
	Adjust the copy density to make copies lighter.	B
	(See Online User’s Guide.)
Stains appear on the reverse side	Make sure the printer platen is not dirty with ink.
or at the bottom of the page.	(See Online User’s Guide.)
	Make sure you are using Brother Original Innobella ink.
	Make sure you are using the paper support flap.
	(See Before loading paper on page 9.)
	Make sure the paper feed rollers are not dirty with ink.
	(See Online User’s Guide.)
The machine prints dense lines on	(Windows®)
the page.	Select Reverse Order in the Basic tab of the printer driver.

57

Print Quality Difficulties (continued)

Difficulty	Suggestions
The printouts are wrinkled.	(Windows®)
	In the printer driver Advanced tab, click Colour Settings and clear
	Bi-Directional Printing.
	(Macintosh)
	In the printer driver, choose Print Settings, click Advanced, choose
	Other Print Options and clear Bi-Directional Printing.
	Make sure you are using Brother Original Innobella ink.

Paper Handling Difficulties

Difficulties	Suggestions
Photo paper does not feed	When you print on Brother Photo paper, load one extra sheet of the same photo
correctly.	paper in the paper tray. An extra sheet has been included in the paper package
	for this purpose.
Machine feeds multiple pages.	Do the following:
	(See Before loading paper on page 9.)
	 Make sure the paper is loaded correctly in the paper tray.
	 Remove all the paper from the tray and fan the stack of paper well, then put it
	back in the tray.
	 Make sure you do not push the paper in too far.
	Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
	on page 48.)
	Make sure the Base Pad in the paper tray is not dirty.
	(See Online User’s Guide.)
There is a paper jam.	Remove the jammed paper by following the steps. (See Printer jam or paper jam
	on page 48.) Make sure the paper guides are set to the correct paper size.
Paper jam reoccurs.	If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
	Make sure paper is not still jammed in the machine. (See Additional paper jam
	clear operations on page 53.)

58

			Troubleshooting
	Printing Received Faxes
	Difficulty		Suggestions
	 Condensed print		This is usually caused by a poor telephone connection. Make a copy; if your copy
	 Horizontal streaks		looks good, you probably had a bad connection with static or interference on the
			telephone line. Ask the other party to re-send the fax.
	 Top and bottom sentences are
	cut off
	 Missing lines
	Vertical black lines when receiving.		The sender's scanner may be dirty. Ask the sender to make a copy to see if the
			problem is with the sending machine. Try receiving from another fax machine.
	Left and right margins are cut off or		If the received faxes are divided and printed on two pages or if you get an extra
	a single page is printed on two		blank page, your paper size setting may not be correct for the paper you are using.
	pages.		(See Set Paper Size and Type on page 14.)
			Turn on Auto Reduction.
			(See Online User’s Guide.)

Telephone Line or Connections

Difficulty		Suggestions
Dialling does not work.		Check all line cord connections. Make sure the telephone line cord is plugged into
(No dial tone)		the telephone wall socket and the LINE socket inside the machine.
		Change the Tone/Pulse setting.
		(See Online User’s Guide.)
		If an external phone is connected to the machine, send a manual fax by lifting the
		handset of the external telephone and dialling the number using the external
		telephone. Wait to hear the fax receiving tones before sending fax.
		If there is no dial tone, connect a known-working telephone and telephone line
		cord to the socket. Then lift the external telephone's handset and listen for a dial
		tone. If there is still no dial tone, ask your telephone company to check the line
		and/or wall socket.
The machine does not answer		Make sure the machine is in the correct Receive Mode for your setup.
when called.		(See Choose the Receive Mode on page 30.) Check for a dial tone. If possible,
		call your machine to hear it answer. If there is still no answer, check the telephone
		line cord connection. If there is no ringing when you call your machine, ask your
		telephone company to check the line.

B

59

Receiving Faxes

Difficulty	Suggestions
Cannot receive a fax.	Check all line cord connections. Make sure the telephone line cord is plugged into
	the telephone wall socket and the LINE socket inside the machine. If you
	subscribe to DSL or VoIP services, contact your service provider for connection
	instructions.
	If you have problems due to possible interference on the telephone line, you can
	change the compatibility setting. (See Telephone Line Interference or VoIP
	System on page 65.)
	Make sure the machine is in the correct Receive Mode. This is determined by the
	external devices and telephone subscriber services you have on the same line as
	the Brother machine. (See Choose the Receive Mode on page 30.)
	If you have a dedicated fax line and want your Brother machine to automatically
	answer all incoming faxes, select Fax Only mode.
	If your Brother machine shares a line with an external answering machine, select
	External TAD mode. In External TAD mode, your Brother machine will
	automatically receive incoming faxes and voice callers will be able to leave a
	message on your answering machine.
	If your Brother machine shares a line with other telephones and you want it to
	automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
	mode, your Brother machine will automatically receive faxes and produce a fast
	double-ring to alert you to answer voice calls.
	If you do not want your Brother machine to automatically answer incoming faxes,
	select Manual mode. In Manual mode, you must answer every incoming call and
	activate the machine to receive faxes.
	Another device or service at your location may be answering the call before your
	Brother machine answers. To test this, lower the Ring Delay setting:
	 If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
	to 1 ring. (See Ring Delay on page 32.)
	 If the Receive Mode is set to External TAD, reduce the number of rings
	programmed on your answering machine to 2.
	 If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
	Have someone send you a test fax:
	 If you received the test fax successfully, your machine is operating correctly.
	Remember to reset your Ring Delay or answering machine setting back to
	your original setting. If receiving problems recur after resetting the Ring Delay,
	then a person, device, or subscriber service is answering the fax call before
	the machine has a chance to answer.
	 If you were not able to receive the fax, then another device or subscriber
	service may be interfering with your fax reception or there may be a problem
	with your fax line.

60

		Troubleshooting
	Receiving Faxes (continued)
	Difficulty	Suggestions
	Cannot receive a fax.	If you are using a telephone answering machine (External TAD mode) on the
	(continued)	same line as the Brother machine, make sure your answering machine is set up
		correctly.
		(See Online User’s Guide.)
		1 Connect the external TAD correctly. (See Online User’s Guide.)
		2 Set your answering machine to answer in one or two rings.
		3 Record the outgoing message on your answering machine.
		 Record five seconds of silence at the beginning of your outgoing
		message.
		 Limit your speaking to 20 seconds.
		 End your outgoing message with your Remote Activation Code for people
		sending manual faxes. For example: “After the beep, leave a message or
		press l 5 1 and Start to send a fax.”
		4 Set your answering machine to answer calls.
		5 Set your Brother machine’s Receive Mode to External TAD. (See Choose
		the Receive Mode on page 30.)
		Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is
		a feature that allows you to receive a fax even if you have answered the call on an
		external or extension telephone.
		(See Online User’s Guide.)
		If you often get transmission errors due to possible interference on the telephone
		line, try changing the Compatibility setting to Basic(for VoIP).
		(See Telephone Line Interference or VoIP System on page 65.)
		If you connect your machine to a PBX or ISDN line, set the menu setting of
		Telephone Line Type to your telephone line type. (See Online User’s Guide.)
	Sending Faxes
	Difficulty	Suggestions
	Cannot send a fax.	Check all line cord connections. Make sure the telephone line cord is plugged into
		the telephone wall socket and the LINE socket inside the machine.
		Print the Transmission Verification Report and check for an error.
		(See Online User’s Guide.)	B
		Ask the other party to check that the receiving machine has paper.
	Poor fax send quality.	Try changing your resolution to Fine or S.Fine. Make a copy to check your
		machine’s scanner operation. If the copy quality is poor, clean the scanner.
		(See Cleaning the scanner glass on page 33.)

61

Sending Faxes (continued)

Difficulty	Suggestions
Transmission Verification Report	There is probably temporary noise or static on the line. Try sending the fax again.
says RESULT:ERROR.	If you send a PC FAX message and get RESULT:ERROR on the Transmission
	Verification Report, your machine may be out of memory.
	To gain extra memory, you can turn off Memory Receive, print fax messages from
	the machine’s memory or cancel a Delayed Fax or Polling Job. (See Online User’s
	Guide.)
	If the problem continues, ask the telephone company to check your telephone line.
	If you often get transmission errors due to possible interference on the telephone
	line, try changing the machine's Compatibility setting to Basic(for VoIP).
	(See Telephone Line Interference or VoIP System on page 65.)
	If you connect your machine to PBX or ISDN, set the menu setting of Telephone
	Line Type to your telephone line type. (See Online User’s Guide.)
Vertical black lines when sending.	Black vertical lines on faxes you send are typically caused by dirt or correction fluid
	on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
	on page 33.)

Handling Incoming Calls

Difficulty	Suggestions
The machine “hears” a voice as a	If Fax Detect is set to On, your machine is more sensitive to sounds. It may
CNG Tone.	mistakenly interpret certain voices or music on the line as a fax machine calling
	and respond with fax-receiving tones. Deactivate the machine by pressing		.
	Try avoiding this problem by turning Fax Detect to Off.
	(See Online User’s Guide.)
Sending a fax call to the machine.	If you answered on an extension or external telephone, press your Remote
	Activation Code (the factory default is l 5 1). If you answered on an external
	telephone, press Fax Start, and then press Receive to receive the fax. When
	your machine answers, hang up.
Custom features on a single line.	If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
	answering machine, an alarm system or other custom feature on a single
	telephone line with your machine, it may create a problem sending or receiving
	faxes.
	For example: If you subscribe to Call Waiting or another custom service and its
	signal comes through the line while your machine is sending or receiving a fax, the
	signal can temporarily interrupt the fax. Brother's ECM (Error Correction Mode)
	feature should help overcome this problem. This condition is related to the
	telephone system industry and is common to all devices that send and receive
	information on a single, shared line with custom features. If avoiding a slight
	interruption is crucial to your business, we recommend using a separate
	telephone line with no custom features.

62

			Troubleshooting
	Copying Difficulties
	Difficulty		Suggestions
	Vertical black lines or streaks		Black vertical lines on copies are typically caused by dirt or correction fluid on the
	appear in copies.		glass strip. Clean the glass strip, scanner glass, and the white bar and white
			plastic above them. (See Cleaning the scanner glass on page 33.)
	Black marks or spots appear in		Black marks or spots on copies are typically caused by dirt or correction fluid on
	copies.		the scanner glass. Clean the scanner glass and white plastic above it.
			(See Cleaning the scanner glass on page 33.)
	Poor copy results when using the		Try using the scanner glass. (See Using the scanner glass on page 17.)
	ADF.
	Fit to Page does not work correctly.		Make sure your source document is not skewed.
			Reposition the document and try again.
	Scanning Difficulties
	Difficulty		Suggestions
	Poor scanning results when using		Clean the white bar and the glass strip underneath it. (See Cleaning the scanner
	the ADF.		glass on page 33.)
	 Vertical black lines appear in		Try using the scanner glass. (See Using the scanner glass on page 17.)
	the scanned data.
	PhotoCapture Center Difficulties
	Difficulty		Suggestions
	Removable Disk does not work		1 Take out the memory card or USB flash drive and put it back in again.
	correctly.		2 If you have tried “Eject” from within Windows®, take out the memory card or
			USB flash drive before you continue.
			3 If an error message appears when you try to eject the memory card or USB
			flash drive, it means the card is being accessed. Wait a while, and then try
			again.
			4 If all of the above do not work, turn off your PC and machine, and then turn
			them on again.
	Part of my photo is missing when		Make sure that Borderless printing and Cropping are turned off.
	printed.		(See Online User’s Guide.)

Software Difficulties

B

Difficulty	Suggestions
Cannot install software or print.	(Windows®)
	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
	and reinstall the software.

63

Network Difficulties

Difficulty	Suggestions
Cannot print over the network.	Make sure that your machine is powered on and is online and in the Ready mode.
	Print a Network Configuration Report (see Online User’s Guide) and check the
	current Network settings printed in this list. Reconnect the LAN cable to the hub to
	verify that the cabling and network connections are good.
	If you are using a wireless connection or are having network problems, see Online
	User’s Guide.
The network scanning feature does	It is necessary to configure the third-party Security/Firewall Software to allow
not work.	Network scanning. Add port 54925 for Network scanning.
	(See Online User’s Guide.)
The network PC-Fax Receive	(Windows®)
feature does not work.	It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
	Rx. Add port 54926 for Network PC-FAX Rx.
	(See Online User’s Guide.)
The Brother software cannot be	(Windows®)
installed.	Allow network access to the following programs if your security software displays
	an alert message during MFL-Pro Suite installation.
	(Macintosh)
	If you are using a firewall function of anti-spyware or antivirus security software,
	temporarily disable it and then install the Brother software.
Cannot connect to wireless	Investigate the problem using the WLAN Report.
network.	Press	, All Settings, and then swipe up or down or press a or b to
	display Print Reports. Press Print Reports. Swipe up or down or press a
	or b to display WLAN Report, and then press WLAN Report.
	(See Online User’s Guide.)

64

Dial Tone detection

When sending a fax, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection, you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems when dialling, you should change it back to the No Detection setting.

a Press (Settings).

b Press All Settings.

c Swipe up or down or press a or b to display Initial Setup.

d Press Initial Setup.

e Swipe up or down or press a or b to display Dial Tone.

f Press Dial Tone.

g Press Detection or No Detection.

h Press .

Telephone Line Interference or VoIP System

If you are having problems sending or receiving a fax due to possible interference on the telephone line, or if you are using a VoIP system, we recommend that you change the modem speed to minimize errors in fax operations.

a Press (Settings).

b Press All Settings.

c Swipe up or down or press a or b to display Initial Setup.

Troubleshooting

d Press Initial Setup.

e Swipe up or down or press a or b to display Compatibility.

f Press Compatibility.

g Press Normal or Basic(for VoIP).

Basic(for VoIP) reduces the modem speed to 9,600 bps and turns off colour fax receiving and Error Correction Mode (ECM), except for colour fax-sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed.

To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to

Basic(for VoIP).

Normal sets the modem speed at 14,400 bps.

h Press .

NOTE

VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.

B

65

Machine Information

Checking the serial number

You can see the machine’s serial number on the Touchscreen.

a Press (Settings).

b Press All Settings.

c Swipe up or down or press a or b to display Machine Info.

d Press Machine Info.

e Press Serial No.

Your machine’s serial number will appear on the Touchscreen.

f Press .

Checking the firmware version

You can see the machine’s firmware version on the Touchscreen.

a Press (Settings).

b Press All Settings.

c Swipe up or down or press a or b to display Machine Info.

d Press Machine Info.

e Press Firmware Version.

f Press Main Version.

Your machine’s firmware version will

appear on the Touchscreen.

g Press .

Reset operations overview

The following reset operations are available:

1Machine Reset

You can reset all the machine’s settings that you have changed, such as the date and time, telephone line type and Ring Delay.

2Network

You can reset the print server back to its default factory settings, such as the password and IP address information.

3Address Book & Fax

Address Book & Fax resets the following settings:

Address Book

(Address Book and Setup Groups)

Programmed fax jobs in the memory

(Polled Transmit, Delayed Fax and Delayed Batch Transmission)

Station ID

(Name and Number)

Remote Fax Options (Fax Forwarding)

Report settings

(Transmission Verification Report, Address Book and Fax Journal)

History

(Caller ID history and Outgoing Call)

Faxes in memory

4All Settings

You can restore all settings to the factory default.

Brother strongly recommends performing this procedure before handing over or disposing of the machine.

66

Troubleshooting

NOTE

Unplug the interface cable before you choose Network or All Settings.

How to reset the machine

a

b c

Press (Settings).

Press All Settings.

Swipe up or down or press a or b to display Initial Setup.

d e

Press Initial Setup.

Swipe up or down or press a or b to display Reset.

f g h i

Press Reset.

Press the option you want to reset.

Press Yes to confirm.

Press Yes for two seconds to reboot the machine.

B

67

C Index

A
Address Book
setting up ..............................................	28
ADF (automatic document feeder) ...........	16
Automatic
fax receive .............................................	30
C
Cleaning
scanner .................................................	33
Control panel overview ..............................	2
ControlCenter
See Online User’s Guide.
Copy
paper size .............................................	20
paper type .............................................	20
using scanner glass ..............................	17
Custom telephone features on a single
line ...........................................................	62
D
Dialling
a pause .................................................	28
Document
loading ...........................................	16, 17
E
Envelopes ...........................................	9, 11
Error messages on Touchscreen .............	36

F
Fax, from PC
See Online User’s Guide.
Fax, stand-alone
receiving ...............................................	30
difficulties ....................................	59, 60
F/T Ring Time, setting .......................	32
Ring Delay, setting ............................	32
telephone line interference or VoIP
system ...............................................	65
sending .................................................	27
difficulties ..........................................	61
telephone line interference or VoIP
system ...............................................	65
Fax/Tel mode
Ring Delay ............................................	32
J
Jams
document ..............................................	47
paper ....................................................	48
L
LCD (Liquid Crystal Display) .....................	2
M
Manual
receive ..................................................	30
Manual feed slot ......................................	11
N
Network
Printing
See Online User’s Guide.
Scanning
See Online User’s Guide.
NFC (Near Field Communication) ...........	23
printing ..................................................	23
scanning ...............................................	23

68

P
Paper
Check Paper setting	.............................15
loading ....................................................	9
size of document ...................................	16
type .......................................................	14
PhotoCapture Center
from PC
See Online User’s Guide.
Preview photos .....................................	24
Print
difficulties ..............................................	55
paper jams ............................................	48
Printing
See Online User’s Guide.
R
Receive Mode
External TAD ........................................	30
Fax Only ...............................................	30
Fax/Tel ..................................................	30
Manual ..................................................	30
Ring Delay, setting ...................................	32
S
Scanning
See Online User’s Guide.
Serial Number
how to find ..............	See inside front cover
Supplies ...................................................	71

T
TAD (telephone answering device),
external ....................................................	30
Receive Mode ......................................	30
Telephone line
difficulties .............................................	59
interference or VoIP system .................	65
Text, entering ............................................	8
Transferring your faxes or
Fax Journal report ...................................	46
Troubleshooting
document jam .......................................	47
error and maintenance messages on
Touchscreen ........................................	36
if you are having difficulty
copying ..............................................	63
document jam ....................................	47
incoming calls ....................................	62
Network .............................................	64
paper handling ..................................	58
PhotoCapture Center ........................	63
print quality ........................................	56
printing ..............................................	55
printing received faxes ......................	59
receiving faxes ..................................	60
scanning ............................................	63
software .............................................	63
telephone line or connections ...........	59
paper jam .............................................	48
wireless LAN setup
Wireless LAN report ..........................	54
W

Wireless Network

See Quick Setup Guide and Online User’s

Guide.

C

69

70

Supplies

Ink	The machine uses individual Black, Yellow, Cyan and Magenta ink
	cartridges that are separate from the print head assembly.
Service Life of Ink	The first time you install a set of ink cartridges the machine will use
Cartridge	an amount of ink to fill the ink delivery tubes for high quality
	printouts. This process will only happen once. After this process is
	complete the cartridges provided with your machine will have a
	lower yield than regular capacity cartridges (65%). With all following
	ink cartridges you can print the specified number of pages.
Replacement Supplies	<Super High Yield Black> LC227XLBK
	<Super High Yield Yellow> LC225XLY
	<Super High Yield Cyan> LC225XLC
	<Super High Yield Magenta> LC225XLM
	Black, Yellow, Cyan, and Magenta - Approximately 1,200 pages 1
	<High Yield Black> LC223BK
	<High Yield Yellow> LC223Y
	<High Yield Cyan> LC223C
	<High Yield Magenta> LC223M
	Black, Yellow, Cyan and Magenta - Approximately 550 pages 1
	1 Approx. cartridge yield is declared in accordance with ISO/IEC 24711.
	For more information about the replacement supplies, visit
	http://www.brother.com/pageyield.

What is Innobella?

Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful" and "long lasting" print results.

When you print photo images, Brother recommends Innobella glossy photo paper (BP71 series) for high quality. Brilliant prints are made easier with Innobella Ink and paper.

If you’re using Windows®, double-click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creative touch.

Mac users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter

71

Visit us on the World Wide Web

http://www.brother.com

These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries.

www.brotherearth.com