Brother MFC-J4620DW User Manual

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Page 1

Basic User’s Guide

MFC-J4620DW

Version 0

USA/CAN

Page 2

If you must contact Customer Service

Please complete this information for future reference:

Model Number: MFC-J4620DW

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration

Page 3

Brother numbers

NOTE

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

your new product online at

http://www.brother.com/registration

(USA only) You can also complete and fax the Brother Warranty Registration and Test Sheet.

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

http://support.brother.com

• Check here for Brother driver updates.

• To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

1-877-268-9575 (test your fax-sending and fax-receiving operations)

In Canada: http://www.brother.ca/support

(Self-Service Videos, Email, Chat, Facebook and Twitter Help)

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Service Center Locator (USA only)

NOTE

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit http://www.brother-usa.com/service

Service Center Locations (Canada only)

For the location of a Brother authorized service center, visit http://www.brother.ca/support.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.

In Canada only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

http://www.brothermall.com

In Canada:

http://www.brother.ca

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Order Information

Description Item

Ink Cartridge Super High Yield <black>

Ink Cartridge Super High Yield <yellow>

Ink Cartridge Super High Yield <cyan> (blue)

Ink Cartridge Super High Yield <magenta> (red)

Ink Cartridge High Yield <black>

Ink Cartridge High Yield <yellow>

Ink Cartridge High Yield <cyan> (blue)

Ink Cartridge High Yield <magenta> (red)

Premium Plus Glossy Photo Paper

(Ledger size / 20 sheets) BP71GLGR

(Letter size / 20 sheets) BP71GLTR

(4"  6" size / 20 sheets) BP71GP20

Multipurpose Paper - Plain Paper

LC207BK (Prints approx. 1,200 pages)

LC205Y (Prints approx. 1,200 pages)

LC205C (Prints approx. 1,200 pages)

LC205M (Prints approx. 1,200 pages)

LC203BK (Prints approx. 550 pages)

LC203Y (Prints approx. 550 pages)

LC203C (Prints approx. 550 pages)

LC203M (Prints approx. 550 pages)

(Letter size / 500 sheets) BP60MPLTR (USA only)

Plain Inkjet Paper

(Ledger size / 100 sheets) BP60PLGR (USA only)

Telephone Line Cord LG3077001 (USA only)

Basic User’s Guide LET977001 (English for USA and Canada)

LET977002 (French for Canada)

CD ROM for Windows

For more information about the replacement supplies, visit http://www.brother.com/pageyield.

& Mac

LET966001

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Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this product’s manuals have been compiled and published, covering the latest product descriptions and specifications.

The contents of the manuals and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publications.

Page 7

You can use the

Web Connect / Brother Apps

following features!

Mobile Connect

Use Brother iPrint&Scan to print and scan images and files from mobile devices.

If your Android™ device supports Near Field Communication (NFC), print and scan just by touching your device to the NFC logo on the control panel.

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

(See Web Connect Guide at solutions.brother.com/manuals

Printing Scanning

(See Mobile Print/Scan Guide for Brother iPrint&Scan at solutions.brother.com/manuals

Add Shortcuts

Save your most frequently-used settings as Shortcuts.

(See Online User’s Guide at solutions.brother.com/manuals

Page 8

User's Guides and where to find them

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your machine,

and installing the drivers and software for the operating system and connection type you are using.

Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture

Center operations and basic machine maintenance. See troubleshooting tips.

Online User’s Guide This HTML (Web) guide includes the contents of the

Basic User’s Guide, and additional information about the machine’s settings and operations, security features, troubleshooting tips, and maintenance instructions.

In addition to information about the PC-Print, Scan, Copy, Fax (MFC models only), and PhotoCapture Center and Brother ControlCenter operations, useful information is included about using the machine on a network.

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother machine, as well as downloading images, printing data and uploading files directly to Internet services.

Printed / In the box

HTML / CD-ROM

(Windows

) /

Brother Solution

Center

(Macintosh)

PDF file / Brother Solutions Center

AirPrint Guide This Guide provides information for using AirPrint to

print from OS X v10.7.x or later and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Google Cloud Print Guide

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when

network.

Visit solutions.brother.com/manuals.

connected to a Wi-Fi

PDF file / Brother Solutions Center

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The Online User’s Guide helps you get the most

out of your machine.

 Quicker navigation!

• Search box

• Navigation index in a separate pane

 Comprehensive!

• Every topic in one guide

 Simplified layout!

• Provides step-by-step instructions

• Summarizes the feature at the top of the page

1 Search Box

2 Navigation Index

3 Feature Summary

4 Step-by-Step Instructions

Where can I find the Online User’s Guide?

(Windows

)

Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (XXXX is your model name.) > Support > User’s Guides.

(Windows® 8)

Tap or click (Brother Utilities) > MFC-XXXX (XXXX is your model name.) > Support > User’s Guides.

(Macintosh or other options) Visit Brother Solutions Center: solutions.brother.com/manuals

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If you have questions or problems, please take a look at your model’s FAQs.

 Provides several ways to search

 Displays related questions for additional information

 Receives regular updates based on customer feedback

* The FAQ home page will vary depending on your model.

Where can I find these FAQs?

Brother Solutions Center

http://support.brother.com

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1 General information ............ 1

How to use the documentation ....... 1

Symbols and conventions ............ 1

About Brother Utilities (Windows

Control panel overview ................... 2

3.7" Touchscreen LCD................. 4

Entering Text ............................... 8

) .................................... 1

2 Loading paper ..................... 9

Before loading paper....................... 9

Loading paper in the paper tray...... 9

Loading paper in the manual

feed slot ........................................ 12

Paper settings............................... 14

Set Paper Size and Type........... 14

Check Paper setting...................... 15

Recommended print media........ 15

Handling and using print

media ......................................... 16

3 Loading documents .......... 17

How to load documents ................ 17

Using the ADF ........................... 17

Using the scanner glass ............ 18

4 Printing from a

computer............................ 19

7 Printing and scanning with

Near Field Communication

(NFC) .................................. 24

How to print with NFC ................... 24

How to scan with NFC .................. 24

8 PhotoCapture Center: Printing

photos from a memory card or

USB flash drive...................25

PhotoCapture Center operations

(PHOTO mode)............................. 25

How to print images ...................... 25

View Photos............................... 25

PhotoCapture Center print settings

overview........................................ 26

9 Telephone services and

external devices ................ 27

Telephone services overview ....... 27

Voice mail .................................. 27

Distinctive Ring .......................... 27

Voice over Internet Protocol

(VoIP) ........................................ 27

Connecting an external telephone

answering device (TAD) ............ 28

External and extension

telephones ................................. 28

How to print a document ............... 19

5 Copying.............................. 20

How to copy .................................. 20

Stop copying .............................. 20

Copy options overview.................. 20

Paper Type ................................ 21

Paper Size ................................. 21

6 Scanning to a computer ... 22

Before scanning ............................ 22

How to scan a document as a PDF file using ControlCenter4 (Windows How to scan a document as a

PDF file using the Touchscreen.... 23

)................................... 22

10 Sending a fax..................... 29

How to send a fax ......................... 29

Stop faxing................................. 30

How to store numbers................... 31

Storing a pause.......................... 31

Storing Address Book

numbers..................................... 31

How to set your Station ID ............ 32

Page 12

11 Receiving a fax .................. 33

Receive Modes ............................. 33

How to choose the correct

Receive Mode ............................ 33

Receive Modes overview........... 34

Receive Mode settings.................. 36

Ring Delay ................................. 36

F/T Ring Time

(Fax/Tel mode only)................... 36

A Routine maintenance ........ 37

How to clean and check the

machine ........................................ 37

Cleaning the scanner.................37

Checking the print quality........... 37

Checking the print alignment ..... 39

B Troubleshooting ................ 40

Identifying the problem.................. 40

Error and maintenance

messages...................................... 40

Error animations......................... 50

Transferring your faxes or Fax

Journal report............................. 50

Document jam ........................... 51

Printer jam or paper jam ............ 52

Troubleshooting for Wireless LAN

setup ............................................. 58

Wireless LAN report................... 58

If you are having difficulty with

your machine ................................ 59

Dial Tone detection.................... 69

Telephone Line Interference or

VoIP System .............................. 69

Machine Information ..................... 70

Checking the serial number....... 70

Checking the firmware

version ....................................... 70

Reset operations overview......... 70

How to reset the machine .......... 71

C Index ................................... 72

Supplies ............................. 75

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General information 1

How to use the documentation

Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine.

Symbols and conventions 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies

buttons on your computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

a (Windows

Windows

Click (Start) > All Programs >

Brother, and (Brother Utilities).

(Windows

Tap or click (Brother Utilities) either on the Start screen or the

desktop. (Windows

Move your mouse to the lower left

corner of the Start screen and click (if you are using a touch-based device,

swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or

click (Brother Utilities).

XP, Windows Vista® and

8.1)

Courier New

Text in Courier New font identifies messages displayed on the machine’s Touchscreen LCD.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

About Brother Utilities

(Windows

) 1

b Select your machine.

c Choose the operation you want.

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device.

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Chapter 1

Control panel overview 1

3.7" Touchscreen LCD and Touchpanel 1

1 3.7" Touchscreen LCD (Liquid Crystal

Display)

Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.

You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. To lower this control panel, press the release button that is located behind it, as shown in the illustration.

2 Touchpanel:

 Back

Press to go back to the previous menu level.

 Home

Press to return to the Home screen. The default screen displays the date and time, but you can change the default Home screen.

 Cancel

Press to cancel an operation when lit.

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General information

3 NFC (Near Field Communication) logo

The NFC logo light on the right side of the control panel is on when NFC is set to On.

(To turn off the NFC feature, press >

All Settings > Network > NFC > Off. The NFC logo light goes off.)

If your Android™ device supports the NFC standard, you can print and scan to your device by touching it to the NFC logo.

You must download and install Brother iPrint&Scan to your Android™ device to use this feature.

(See Printing and scanning with Near Field Communication (NFC) on page 24.)

4 Power On/Off

Press to turn on the machine.

Press and hold down to turn off the

machine. The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off.

If you have connected an external telephone or TAD, it is always available.

If you turn off the machine using , it still

periodically cleans the print head to maintain print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to the power at all times.

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Chapter 1

3 4

3.7" Touchscreen LCD 1

Select from three types of screens to set the Home screen: Basic Functions screen, More screens and Shortcuts screens. When the Basic Functions screen is displayed, swipe left or right or press d or c to display the More

screens. Press to display the Shortcut

screens.

Basic Functions screen 1

More screens 1

3 4

The Basic Functions screen displays the date and time and provides access to Fax, Copy and Scan modes.

The More screens display the date and time and provides access to additional features, such as Photo, Web, Apps and Ledger Copy Shortcuts.

Shortcut screens 1

21 3 4

Create Shortcuts for frequently-used operations, such as sending a fax, making a copy, scanning and using Web Connect. (For instructions, see Online User’s Guide: Save Your Favorite Settings as a Shortcut.)

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General information

1 Demo

(USA only) Press to print a list of the machine’s main features, followed by a slide show on the Touchscreen. After you print from a computer, will disappear from the screen.

To restore the icon, you must delete all the settings you have changed by performing a Machine Reset. (See How to reset the machine on page 71.)

2 Wireless Status

A four-level indicator on the Ready Mode screen displays the current wireless signal strength if you are using a wireless connection.

0Max

 When appears on the

7 Modes:

 Fax

Press to access Fax mode.

 Copy

Press to access Copy mode.

 Scan

Press to access Scan mode.

 Photo

Press to access Photo mode.

 Web

Press to connect the Brother machine to an Internet service.

For more information, see Web Connect Guide.

Touchscreen, press it to configure your wireless settings. For more information, see Quick Setup Guide.

3 Ink

Displays the available ink volume. Press to access the Ink menu.

When an ink cartridge is near the end of its life or having a problem, an error icon appears on the ink color.

(See Online User’s Guide: Check the Ink Volume.)

4 Settings

Press to access the settings.

(See Settings screen on page 7.)

5 Shortcuts

Press to access the Shortcuts screens.

 Apps

Press to connect the Brother machine to the Brother Apps menu.

 LGR Copy Shortcuts

Use this preset shortcut to copy on Ledger or A3 size.

For more information, see Online User’s Guide: Use the Ledger Copy Shortcuts.

8 Add Shortcut

Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning and using Web Connect.

Three Shortcuts screens are available with space for up to six Shortcuts on each screen.

6 Date & Time

Displays the date and time that has been set in the machine.

For more information, see Online User’s Guide: Save Your Favorite Settings as a Shortcut.

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Chapter 1

NOTE

If a Shortcuts screen is set as the Home

screen, is displayed at the

bottom of the screen. Press this icon to access the Basic Functions screen.

9 Stored Faxes:

11 Warning icon

The warning icon appears when there is an error or maintenance message.

Press Detail to view the message, and then press to return to Ready mode.

When Fax Preview is set to Off, Stored Faxes displays how many received faxes are in the machine’s memory.

Press Print to print the faxes.

10 New Fax(es):

When Fax Preview is set to On, New Fax(es) displays how many new faxes you have received and stored in the machine’s memory.

(See Error and maintenance messages on page 40.)

• This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.

• MascotCapsule UI Framework and MascotCapsule Tangiblet developed by HI CORPORATION are used. MascotCapsule is a registered trademark of HI CORPORATION in Japan.

Press View to view the faxes on the Touchscreen.

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General information

NOTE

Settings screen 1

When you press , the Touchscreen LCD

displays the machine’s status.

This screen provides access to all the machine’s settings.

12 43

8 7 6

1 Maintenance

Press to access the Maintenance menu.

Check and improve the print quality, clean the print head and check the available ink volume. You can also use the Maintenance solution menu to solve a recurring paper jam error.

2 Receive Mode

Displays the current Receive Mode:

 Fax (Fax Only)

 Fax/Tel

 External TAD

 Manual

When the Distinctive Ring feature is turned on, the Touchscreen displays D/R. For more information, see Online User’s Guide: Distinctive Ring.

3 Wi-Fi

Press to set up a wireless network connection.

A four-level indicator on the screen

displays the current wireless signal strength if you are using a wireless connection.

4 Date & Time

Displays the date and time that has been set in the machine.

Press to access the Date & Time menu to adjust date and time.

5 Quiet Mode

Displays the Quiet Mode setting. Press to access the Quiet Mode menu.

When this menu is set to On, is

displayed on the Home screen (for USA:

when is not displayed), and the

machine’s printing noise is lowered.

For more information, see Online User’s Guide: Reduce the Printing Noise.

6 All Settings

Press to access the Settings menu.

7 Fax Preview

Displays the Fax Preview setting.

Press to access the Fax Preview menu.

8 Tray Setting

Press to access the Tray Setting menu. Use the Tray Setting menu to change paper size and paper type.

Page 20

Chapter 1

NOTE

Entering Text 1

When you must enter text into the machine, a keyboard appears on the Touchscreen.

Press to cycle between letters, numbers and special characters.

To change between lowercase or

uppercase letters, press .

Inserting spaces 1

To enter a space, press Space or c.

The characters that are available may differ depending on your country.

Making corrections 1

If you entered an incorrect character and want to change it, press d to move the cursor to highlight the incorrect character, and then

press . Enter the correct character. You can also use the cursor to go back and insert characters.

To erase all the characters, press repeatedly.

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Loading paper 2

Before loading paper 2

Load only one size of paper and one type of paper in the paper tray at a time.

 When loading a different paper size in the

tray, you must also change the paper size setting in the machine. (See Set Paper Size and Type on page 14.)

 If the Check Paper setting is set to On, the

machine displays a message asking if you want to change the paper type and paper size when you pull the paper tray out of the machine. Change the paper size and paper type settings if needed, according to the instructions on the Touchscreen. (See Check Paper setting on page 15.)

We explain how to load paper for each tray:

Paper tray . . . . . . . . . . . . . . . . See page 9.

Loading paper in the paper tray

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in the paper tray.

Paper tray

Letter

Executive

Photo 2L

Landscape orientation

Portrait orientation

Manual feed slot . . . . . . . . . . . . See page 12.

Index card

Envelope

Photo

Photo L

See the details in this chapter.

For information about other paper sizes, see Online User’s Guide: Load Paper in Paper Tray #1.

Portrait orientation

Page 22

Chapter 2

NOTE

When using Letter, A4 or Executive size paper:

a Pull the paper tray completely out of the

machine.

b Open the output paper tray cover (1).

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure the paper is not curled.

e Load paper in the paper tray with the

printing surface face down. Check that the paper is flat in the tray.

Landscape orientation

c Gently press and slide the paper

guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

Page 23

Loading paper

f Gently adjust the paper guides (1) to fit

the paper. Make sure the paper guides touch the sides of the paper.

g Check that the paper is flat in the tray

and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.

i Slowly push the paper tray completely

into the machine.

j Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

h Close the output paper tray cover.

k Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 14.)

Page 24

Chapter 2

Loading paper in the manual feed slot

Use the manual feed slot to load special print media, one sheet at a time. The manual feed slot cannot be used for printing faxes.

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in the manual feed slot.

Manual feed slot

Letter

Executive

Landscape orientation

When using Ledger or A3 size paper:

a Open the manual feed slot cover.

Ledger

Portrait orientation

Legal

Photo

Photo L

Photo 2L

Index card

Envelope

See the details in this chapter.

For information about other paper sizes, see Online User’s Guide: Load Paper in the Manual Feed Slot.

b Slide the manual feed slot paper guides

to match the width of the paper you are using.

Page 25

Loading paper

c Load only one sheet of paper in the

manual feed slot with the printing surface face up.

Portrait orientation

d Using both hands, gently adjust the

manual feed slot paper guides to fit the paper.

e Using both hands, load one sheet of

paper in the manual feed slot until the front edge touches the paper feed rollers. Let go of the paper when you hear the machine pull it in a short distance. The Touchscreen displays Manual Feed Slot ready.

f Pull out the paper support until it locks

into place.

Page 26

Chapter 2

NOTE

• If the data does not fit on one sheet, the Touchscreen will prompt you to load another sheet of paper. Place another sheet of paper in the manual feed slot, and then press OK on the Touchscreen.

• If you are using paper that is longer than Letter or A4 size or envelopes that are longer than the tray length, such as com10 envelopes, close the paper support flap.

Paper settings 2

Set Paper Size and Type 2

Paper Type 2

To get the best print quality, set the machine for the type of paper you are using.

a Press (Settings).

b Press Tray Setting. c Press Paper Type. d Press Plain Paper, Inkjet Paper,

Brother BP71 or Other Glossy.

e Press .

The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When using glossy paper, remove each sheet at once to prevent smudging or paper jams.

Page 27

Loading paper

NOTE

Paper Size 2

You can use the following sizes of paper for copies: Letter, Legal, Ledger, A4, A5, A3, Executive and Photo (4"  6")/(10  15 cm) and the following sizes for printing faxes: Letter or A4. When loading a different size of paper in the machine, you must change the paper size setting so your machine can fit an incoming fax on the page.

a Press (Settings).

b Press Tray Setting. c Press Paper Size. d Swipe up or down or press a or b to

display the paper size options, and then press the option you want.

Check Paper setting 2

If the Check Paper setting is set to On, the machine displays a message asking if you want to change the paper type and paper size setting. This message will appear each time you pull the tray out of the machine. The default setting is On.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display General Setup.

d Press General Setup. e Swipe up or down or press a or b to

display Check Paper.

e Press .

When you copy using Ledger, Legal or A3 size paper, set the paper size option in Copy mode.

f Press Check Paper. g Press Off (or On).

h Press .

Recommended print media 2

To get the best print quality, we recommend using the following paper:

Brother paper

Paper Type Item

Premium Plus Glossy Photo

 Ledger BP71GLGR

 Letter BP71GLTR

 4"  6" BP71GP20

Plain Inkjet

 Ledger BP60PLGR (USA only)

Page 28

Chapter 2

IMPORTANT

Handling and using print media 2

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped

1 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• Extremely shiny or highly textured

• Paper that cannot be arranged uniformly when stacked

• Paper made with a short grain

Page 29

IMPORTANT

Loading documents 3

How to load documents

You can send a fax, make copies, and scan from the automatic document feeder (ADF) and from the scanner glass.

Using the ADF 3

The ADF can hold up to 20 pages and feed each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the pages before placing them in the ADF.

Document Sizes and Weights 3

Length: 5.8 to 14.0 in.

(148 to 355.6 mm)

a Lift up and unfold the ADF document

support (1).

b Fan the pages well. c Adjust the paper guides (1) to fit the

width of your document.

Width: 5.8 to 8.5 in.

(148 to 215.9 mm)

Paper weight: 17 to 24 lb

(64 to 90 g/m

)

How to load documents 3

• DO NOT pull on the document while it is feeding.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, glued, or taped.

• DO NOT use cardboard, newspaper, or fabric.

• DO NOT leave a thick document on the scanner glass. If you do this, the ADF may jam.

d Place your document face down, top

edge first in the ADF underneath the

guides until the Touchscreen displays ADF Ready and you feel it touch the feed rollers.

Make sure documents with ink or correction fluid are completely dry.

Page 30

Chapter 3

NOTE

IMPORTANT

Using the scanner glass 3

Use the scanner glass to fax, copy, or scan one page at a time.

Document Sizes Supported 3

Length: Up to 11.7 in. (297 mm)

Width: Up to 8.5 in. (215.9 mm)

Weight: Up to 4.4 lb (2 kg)

How to load documents 3

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

b Place the document face down in the

upper left corner of the scanner glass, aligned with the arrow.

1 Document Cover

c Close the document cover.

If you are scanning a book or thick document, DO NOT slam or press on the document cover.

Page 31

Printing from a computer 4

How to print a document

The machine can receive and print data from your computer. Before you can print from a computer, you must install the printer driver.

For more information and detailed instructions on printing, see Online User’s Guide: Print.

a Install the Brother printer driver from the

Installer CD-ROM or from Brother Solutions Center. (See Quick Setup Guide.)

b From your application, select the Print

command.

c Select the name of your machine in the

Print dialog box and click Properties or Preferences, depending on the

application you are using.

d Select the settings you want to change

in the Properties dialog box. Commonly used settings include:

 Media Type

 Print Quality

 Paper Size

 Orientation

 Color / Grayscale

 Ink Save Mode

 Scaling

 2-sided / Booklet

e Click OK. f Click Print (or OK depending on the

application you are using) to begin printing.

Page 32

Copying 5

How to copy 5

a Do one of the following to load your

document:

 Place the document face down in the

ADF.

(See Using the ADF on page 17.)

 Place the document face down on

the scanner glass.

(See Using the scanner glass on page 18.)

b Press (Copy).

 The Touchscreen displays:

Copy options overview5

To change copy options, press Copy, and then press Options. Swipe up or down or press a or b to scroll through the copy settings. When the setting you want is displayed, press it and choose your option. When you have finished changing options, press OK.

For more information about changing the following copy options, see page 21.

 Paper Type

 Paper Size

For more information about changing the following copy options, see Online User’s Guide: Copy.

1 No. of Copies

Enter the number of copies:

 Press - or + on the Touchscreen.  Press the displayed number of copies

on the Touchscreen, and then enter the number of copies you want.

Press OK.

c If you want more than one copy, enter

the number (up to 99).

d Press Black Start or Color Start.

 Quality

 Enlarge/Reduce

 Page Layout

 2 in 1 (ID)

 Stack/Sort

 Density

 Ink Save Mode

 Thin Paper Copy

 Book Copy

 Watermark Copy

 Remove Background Color

 2-sided Copy

Stop copying 5

To stop copying, press .

Page 33

Copying

NOTE

Paper Type 5

If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options. e Swipe up or down or press a or b to

display Paper Type.

f Press Paper Type. g Press Plain Paper, Inkjet Paper,

Brother BP71 or Other Glossy.

g Swipe up or down or press a or b to

display Letter, Legal, Ledger, A4, A5, A3, Executive or 4"x6", and then

press the option you want.

• If you select Legal, Ledger or A3, the precautions for loading paper appear. Read the information on the Touchscreen, and confirm by pressing OK.

• If you are using the manual feed slot, insert only one sheet of paper at a time. (See Loading paper in the manual feed slot on page 12.)

h Press OK. i Press Black Start or Color Start.

Paper Size 5

If you are copying on paper other than Letter size, you must change the Paper Size setting. You can copy only on Letter, Legal, Ledger, A4, A5, A3, Executive, or Photo (4"  6")/(10  15 cm) paper.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options. e Swipe up or down or press a or b to

display Paper Size.

f Press Paper Size.

Page 34

NOTE

Scanning to a computer 6

Before scanning 6

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers from the

Installer CD-ROM. (See Quick Setup Guide.)

 Configure the machine with a TCP/IP

address if network scanning does not work.

For more information, see Online User’s Guide: Configure Network Scanning for

Windows

How to scan a document as a PDF file

c If the ControlCenter4 Mode screen

appears, click Advanced Mode, and then click OK.

d Select your machine from the Model

drop-down list at the top of the screen.

e Click the Scan tab. Then click File.

using ControlCenter4 (Windows

For more information, see Online User’s Guide: Scan Using ControlCenter4 Advanced

Mode (Windows

• The screens on your PC may vary depending on your model.

• This section is based on using Advanced Mode in ControlCenter4.

ControlCenter4 is a software utility that lets you access the applications you use most often without having to manually launch specific applications.

a Load your document. (See How to load

documents on page 17.)

) 6

The configuration dialog box appears. Change the default settings if needed.

b Click the (ControlCenter4) icon in

the task tray, and then click Open.

Page 35

Scanning to a computer

NOTE

1 Select PDF (*.pdf) from the

File Type drop-down list.

2 Type a file name for the document.

3 Click Folder. You can save the file to

the default folder, or select your preferred folder by clicking the

(Browse) button.

4 Select a scanning resolution from the

Resolution drop-down list.

5 Select the document size from the

Document Size drop-down list.

f Click Scan.

The machine starts scanning. The folder where the file is saved opens automatically.

How to scan a document as a PDF file using the Touchscreen

g Press Scan Settings, and then press

Set at Device.

h Choose the settings for Scan Type,

Resolution, File Type, Scan Size and Remove Background Color if

needed.

i Press OK. j Press Start.

The machine starts scanning.

The following scan modes are available:

• to OCR

• to File

• to Image

• to Media

• to E-mail

• to E-mail Server

• to FTP

a Load your document. (See How to load

documents on page 17.)

b Press (Scan).

c Swipe left or right to display to File. d Press to File.

is highlighted and appears in the

center of the Touchscreen.

e Press OK.

If the machine is connected to a network, press the PC Name. Do one of the following:

 To use the default settings, go to

step j.

 To change the default settings, go to

step f.

• to Network

• to Web

• WS Scan

Windows® users only. (Includes Windows Vista® SP2 or later, Windows

For more information, see Online User’s Guide:

Scan Using Web Services from the Brother Machine

(Windows Vista

Windows

(Web Services Scan)

7 and Windows® 8)

SP2 or greater, Windows® 7 and

8).

f Press Options.

Page 36

NOTE

Printing and scanning with Near

Field Communication (NFC)

How to print with NFC 7

If your Android™ device supports the NFC feature, you can print photos, PDF files, text files, web pages and email messages from your device by touching it to the NFC logo on the right side of the control panel.

How to scan with NFC 7

If your Android™ device supports the NFC feature, you can scan photos and documents to your device by touching it to the NFC logo on the right side of the control panel.

Before you can print using the NFC feature, you must download and install Brother iPrint&Scan on your Android™ device.

(For more information, see Mobile Print/Scan Guide for Brother iPrint&Scan: For Android™ Devices.)

Before you can scan using the NFC feature, you must download and install Brother iPrint&Scan on your Android™ device.

(For more information, see Mobile Print/Scan Guide for Brother iPrint&Scan: For Android™ Devices.)

NFC allows for simplified transactions, data exchange and wireless connections between two devices that are in close range of each other.

Page 37

IMPORTANT

PhotoCapture Center: Printing

photos from a memory card or USB flash drive

PhotoCapture Center operations (PHOTO mode)

Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB flash drive.

How to print images 8

View Photos 8

e Press View Photos.

Press OK.

f Do one of the following:

 To choose the photos you want to

print, or to print multiple copies of an image, go to step g.

 To print all the photos, press

Print All. Press Yes to confirm. Go to step j.

g Swipe left or right or press d or c to

display the photo you want to print, and then press it.

You can preview your photos on the Touchscreen before you print them. If your photos are large files, there may be a delay before each photo appears.

DO NOT insert more than one media card in the machine at the same time. Doing this may damage the machine.

a Open the media slot cover.

h Enter the number of copies:

 Press - or + on the Touchscreen.

 Press the number of copies to

display the dial pad on the Touchscreen, and then use it to enter the number of copies. Press OK.

Press OK.

i Repeat steps g and h until you have

selected all the photos you want to print.

j Press OK. k Read and confirm the displayed list of

options.

b Put the memory card or USB flash drive

c Press Photo. d Swipe left or right to display

in the correct slot.

View Photos.

Page 38

Chapter 8

NOTE

l Press Print Settings to change the

paper type and paper size.

 Swipe up or down or press a or b to

display Paper Type and press it, and then press the option you want.

 Swipe up or down or press a or b to

display Paper Size and press it, and then press the option you want.

Change other print settings if needed. When finished, press OK.

m Press Start. n Wait until the message on the

Touchscreen disappears after printing, and then remove the memory card or USB flash drive from the media slot.

PhotoCapture Center print settings overview

The Print Settings you change are temporary for your current printout. The machine returns to its default settings after printing is complete.

You can save the print settings you use most often by setting them as the default.

(See Online User’s Guide: Set Your Changes as the New Defaults for Photos.)

Page 39

NOTE

Telephone services and external

devices

Telephone services overview

Important information and setup instructions for the telephone services are in the Online User’s Guide. To download the Online User’s Guide, visit at solutions.brother.com/manuals your model’s Manual page.

Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer.

Features like VoIP, Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine. If you have Voice Mail on your telephone line, please read the following carefully.

Voice mail 9

If you have voice mail service and your Brother machine on the same line, they will conflict with one another when receiving incoming calls. If you want the Brother machine to share a single line with your voice mail, you must either put the Brother machine in Manual mode or subscribe to your telephone company’s Distinctive Ring service.

and go to

Distinctive Ring 9

Distinctive Ring is a telephone-company service that allows you to have two different phone numbers on a single line. Each telephone number has its own ring pattern. You can program your Brother machine to automatically receive faxes on one of the two numbers.

For more information and setup instructions:

 (See Online User’s Guide: Distinctive

Ring.)

 (See Online User’s Guide: Register the

Distinctive Ring Pattern.)

 (See Online User’s Guide: Turn off

Distinctive Ring.)

Voice over Internet Protocol (VoIP) 9

VoIP is a phone system that uses an Internet connection instead of a traditional telephone line. Telephone providers frequently bundle VoIP with Internet and cable services.

Your Brother machine may not work with some VoIP systems.

For more information and setup instructions:

 (See Online User’s Guide: Voice Over

Internet Protocol (VoIP/Telephone Line Interference).)

 (See Telephone Line Interference or VoIP

System on page 69.)

For more information and setup instructions:

 (See How to choose the correct Receive

Mode on page 33.)

 (See Distinctive Ring on page 27.)

 (See Online User’s Guide: Voice Mail.)

Page 40

Chapter 9

Connecting an external telephone answering device (TAD) 9

Your Brother machine can automatically receive faxes when it shares a line with an external TAD. To receive faxes successfully, you must connect the TAD to the jack labeled EXT. on the Brother machine and set the machine’s Receive Mode to External TAD. When you record the outgoing message on your external TAD, we recommend recording 5 seconds of silence at the beginning of message, and limiting your speaking to 20 seconds.

For more information and setup instructions:

 (See Online User’s Guide: External TAD

(Telephone Answering Device).)

 (See Online User’s Guide: Connect an

External TAD.)

 (See Online User’s Guide: Record an

Outgoing Message (OGM) on the External TAD.)

External and extension telephones 9

You can connect a separate telephone to the jack labeled EXT. on the Brother machine. If you answer an incoming fax on the telephone, you can make the machine receive it by pressing l 51, or by pressing Fax Start, and then choosing Receive.

If you answer an incoming fax on an extension telephone that shares the line with the Brother machine, you can transfer the fax to the machine by pressing l 51. (See Online User’s Guide: External and Extension Telephones.)

Page 41

NOTE

Sending a fax 10

How to send a fax 10

a Do one of the following:

 Place the document face down in the

ADF. (See Using the ADF on page 17.)

 Place your document face down on

the scanner glass. (See Using the scanner glass on page 18.)

• To send faxes with multiple pages, use the ADF.

• If you send a black and white fax from the ADF when the memory is full, it will be sent in real time.

• You can use the scanner glass to fax pages of a book one at a time. The document can be up to Letter or A4 size.

c To change the fax-sending settings,

press Options. Swipe up or down or press a or b to scroll through the fax settings. When the setting you want is displayed, press it and choose your new option. When finished changing options, press OK.

For more advanced fax-sending operations and settings, see Online User’s Guide: Send a Fax and Fax Reports.

 Fax Resolution

 Contrast

 Glass Scan Size

 Color Fax Transmission

 Preview Outgoing Fax

 Faxing at the end of a call

 Broadcasting

b Do one of the following:

 When Fax Preview is set to Off,

press (Fax).

 When Fax Preview is set to On, press

(Fax) and then

(Sending Faxes).

 The Touchscreen displays:

 Real Time Transmission

 Overseas Mode

 Delayed Fax

 Batch Transmission

 Canceling Waiting Jobs

 Set New Default

 Factory Reset

 Polled Transmit

 Transmission Verification Report

Page 42

Chapter 10

NOTE

d Enter the fax number.

Using the dial pad on the Touchscreen

Using (Address Book)

 Address Book

Using (Call History)

 Redial

 Outgoing Call

 Caller ID history

• To preview a fax message before sending it, set Preview to On.

(See Online User’s Guide: Preview an Outgoing Fax.)

• If your network supports the LDAP protocol you can search for fax numbers and email addresses on your server.

f When the Touchscreen displays

Next Page?, do one of the following:

 To send a single page, press No.

The machine sends the document.

 To send more than one page, press

Yes and go to step g.

g Place the next page on the scanner

glass. Press OK. The machine scans the page. (Repeat steps f and g for each additional page.)

Stop faxing 10

To stop faxing, press .

For more information, see Online User’s Guide: Perform an LDAP Search Using the Control Panel.

e Press Fax Start.

Faxing from the ADF 10

 The machine scans and sends the

document.

Faxing from the scanner glass 10

 If you select Black in the

Color Setting (default setting),

the machine starts scanning the first page. Go to step f.

 If you select Color in the

Color Setting, the Touchscreen

asks if you want to send a color fax. Press Yes (Color fax) to confirm. The machine dials and sends the page.

Page 43

How to store numbers 10

NOTE

Store fax and telephone numbers in your machine’s Address Book or create Groups of fax recipients so you can broadcast a fax to many people at once.

Even if you lose electrical power, numbers stored in your Address Book will not be lost.

Storing a pause 10

Sending a fax

If you downloaded Internet Fax (I-Fax):

To store an email address to use with Internet Fax (I-Fax) or Scan to E-mail

server, press and enter the email

address, and then press OK.

i To store a second fax or telephone

number, press Address 2. Enter the fax or telephone number (up to 20 digits) using the Touchscreen. Press OK.

When storing Address Book numbers, you can insert one or more 3.5-second pauses by pressing Pause on the Touchscreen.

Storing Address Book numbers 10

Your Address Book can hold up to 100 entries, each with up to two numbers.

a Press (Fax).

b Press (Address Book).

c Press Edit. d Press Add New Address. e Press Name.

j Press OK to confirm. k Do one of the following:

 To store another Address Book

number, repeat steps c to j.

 When finished, press .

f Enter the name (up to 16 characters)

using the Touchscreen. Press OK. (See Entering Text on page 8.)

g Press Address 1. h Enter the first fax or telephone number

(up to 20 digits) using the Touchscreen. Press OK.

Page 44

Chapter 10

NOTE

How to set your Station ID

Set your machine’s Station ID so that the date and time appear on each fax you send. If you are not using this machine for faxing, a Station ID is not required.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Initial Setup. Press Initial Setup.

d Press Station ID.

(USA only)

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machines or such business, other entity or individual.

e Press Fax. f Enter your fax number (up to 20 digits)

using the Touchscreen. Press OK.

g Press Name. h Enter your name (up to 20 characters)

using the Touchscreen. Press OK. (See Entering Text on page 8.)

i Press .

Page 45

Receiving a fax 11

Receive Modes 11

How to choose the correct Receive Mode 11

The correct Receive Mode is determined by the external devices and telephone subscriber services (such as Voice Mail and Distinctive Ring) you will be using on the same line as the Brother machine.

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term “Distinctive Ring” but different telephone companies may have other names for this service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Online User’s Guide: Distinctive Ring.)

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See Online User’s Guide: Voice Mail.)

Will you be using a Telephone Answering Device on the same telephone line as your Brother machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are stored on the external TAD and fax messages are printed. Choose External TAD as your Receive Mode. (See Online User’s Guide: External TAD (Telephone Answering Device).)

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax Only as your Receive Mode. (See Fax Only on page 34.)

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

Fax/Tel mode is used when sharing the Brother machine and your telephone on the same line. Choose Fax/Tel as your Receive Mode. (See Fax/Tel on page 34.) Important Note: You cannot receive voice messages on either Voice Mail or an answering machine with Fax/Tel mode.

Do you expect to receive very few faxes?

Choose Manual as your Receive Mode. You control the telephone line and must answer every call yourself. (See Manual on page 35.)

Page 46

Chapter 11

NOTE

To set the Receive Mode, follow the instructions:

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to display Fax. d Press Fax. e Swipe up or down or press a or b to display Setup Receive. f Press Setup Receive. g Swipe up or down or press a or b to display Receive Mode. h Press Receive Mode.

If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off. (See Online User’s Guide: Register the Distinctive Ring Pattern.)

i Press Fax Only, Fax/Tel, External TAD or Manual.

j Press .

Receive Modes overview 11

Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 36.)

Fax Only 11

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel 11

Fax/Tel mode recognizes and manages incoming fax and voice calls:

 Faxes will be received automatically.

 Voice calls will start the F/T Ring to alert you to answer the call. The F/T Ring is a fast

pseudo/double-ring made by your machine.

(See F/T Ring Time (Fax/Tel mode only) on page 36.)

(See Ring Delay on page 36.)

Page 47

Receiving a fax

Manual 11

Manual mode turns off all automatic answering operations unless you are using the Distinctive Ring feature.

To receive a fax in Manual mode, lift the handset of the external telephone or press Hook. When you hear fax tones (short repeating beeps), press Fax Start and choose Receive. The Easy Receive feature lets you receive faxes by lifting a handset on the same line as the machine.

(See Online User’s Guide: Set Easy Receive.)

External TAD 11

External TAD mode lets an external answering device manage your incoming calls:

 Faxes will be received automatically.

 Voice callers can record a message on the external TAD.

To connect your External TAD, see Online User’s Guide: Connect an External TAD.

Page 48

Chapter 11

NOTE

Receive Mode settings 11

Ring Delay 11

Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of four rings.

(See Online User’s Guide: Operation from

External and Extension Telephones and Set Easy Receive.)

a Press (Settings). b Press All Settings. c Swipe up or down or press a or b to

display Fax.

d Press Fax. e Swipe up or down or press a or b to

display Setup Receive.

F/T Ring Time (Fax/Tel mode only) 11

When your machine receives a call, you and your caller will hear the normal telephone ring. The number of rings is set in the Ring Delay setting.

If the call is a fax, your machine will print or store it. If the call is a voice call, the machine will sound the F/T Ring (a fast pseudo/double-ring) for the number of seconds you have set for the F/T Ring Time. If you hear the F/T Ring, it means you have a voice caller on the line.

Because the F/T Ring is made by the machine, extension and external telephones will not ring, although you can still answer the call on any telephone by using a remote code.

(See Online User’s Guide: Use the Remote Codes.)

a Press (Settings). b Press All Settings.

f Press Setup Receive. g Swipe up or down or press a or b to

display Ring Delay.

h Press Ring Delay. i Swipe up or down or press a or b to

display 0, 1, 2, 3, or 4, and then press the option you want. If you select 0, the machine will answer immediately and the line will not ring at all.

j Press .

c Swipe up or down or press a or b to

display Fax.

d Press Fax. e Swipe up or down or press a or b to

display Setup Receive.

f Press Setup Receive. g Swipe up or down or press a or b to

display F/T Ring Time.

h Press F/T Ring Time. i Press 20, 30, 40 or 70 seconds.

j Press .

Even if the caller hangs up during the pseudo/double-ringing, the machine will continue to ring for the set time.

Page 49

NOTE

Routine maintenance A

How to clean and check the machine

Cleaning the scanner A

a Unplug the machine from the AC power

outlet.

b Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

Checking the print quality A

If faded or streaked colors and text appear on your printouts, some of the print head nozzles may be clogged. Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press .

You can also press and then press

Maintenance.

b Press Improve Print Quality. c Press Check Print Quality. d Following the instructions on the

Touchscreen, load Letter or A4 size plain paper in the paper tray, and then press OK. The machine prints the Print Quality Check Sheet.

e Check the quality of the four color blocks

on the sheet.

c In the ADF unit, clean the white bar (1)

and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner.

Page 50

f The Touchscreen displays a message

IMPORTANT

NOTE

asking about the print quality. Do one of the following:

 If all lines are clear and visible, press

No to finish the Print Quality check, and then go to step j.

 If you can see missing short lines as

shown in the illustration, press Yes.

OK Poor

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

When a print head nozzle is clogged, the printed sample looks like this.

Letter, A4 and Executive

g The Touchscreen displays a message

asking you to check the print quality of each color. Following the instructions on the Touchscreen, press 1, 2, 3 or 4 to select the example most similar to the Print Quality Check Sheet for each color.

h If you press number 2, 3, or 4, the

Touchscreen prompts you to start cleaning. Press Start.

i After the cleaning procedure is finished,

press Yes, and return to step d.

j Press .

If you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head up to five more times. If the print has not improved, contact Brother Customer Service. (See Brother numbers on page i.)

Ledger, A3, Legal, A5, A6, envelopes, Photo (4"  6")/(10  15 cm), Photo L (3.5"  5")/(89  127 mm), Photo 2L (5"  7")/(13  18 cm) and Index Card (5"  8")/(127  203 mm)

After the print head nozzle is cleaned, the horizontal lines are gone.

Page 51

Routine maintenance

NOTE

Checking the print alignment A

If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment.

a Press .

You can also press and then

Maintenance.

b Press Improve Print Quality. c Press Alignment. d Press Next. e Swipe up or down or press a or b to

display the paper size that needs a print alignment adjustment, and then press it.

i Do one of the following:

 If you selected Basic alignment,

repeat step h for patterns B to H.

 If you selected

Advanced alignment, repeat step h for patterns B to Z.

When the print alignment is not adjusted properly, text looks blurry.

After the print alignment is adjusted properly, text looks sharp.

f Press Basic alignment or

Advanced alignment.

g Following the instructions on the

Touchscreen, load plain paper of the selected size in the paper tray or manual feed slot, and then press Start. The machine prints the Alignment Check Sheet.

h For the “A” pattern, swipe up or down or

press a or b to display the number of the test print that has the least visible vertical stripes (1-9), and then press it. Then press OK. In the example, number 6 is the best choice.

j Press .

For more information about cleaning and checking the machine, see Online User’s Guide: Clean Your Brother Machine and Check Your Brother Machine.

Page 52

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com

Identifying the problem B

First, check the following.

 The machine’s power cord is connected correctly and the machine’s power switch is turned on.

 All of the protective parts have been removed.

 Paper is loaded correctly in the paper tray.

 The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

 Touchscreen Messages

(See Error and maintenance messages on page 40.)

If you did not solve the problem with the above checks: See If you are having difficulty with your machine on page 59.

Error and maintenance messages B

As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table.

If the Touchscreen displays errors and your Android™ device supports the NFC feature, touch your device to the NFC logo on the right side of the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider’s message and data rates may apply to your use of this function.)

Make sure the NFC setting of your machine and Android™ device is set to On.

Page 53

Error Message Cause Action

NOTE

Troubleshooting

B&W 1-sided Print Only

Replace ink.

One or more of the color ink cartridges have reached the end of their life.

You can use the machine in black and white mode for approximately four weeks depending on the number of pages you print.

While this message appears on the Touchscreen, each operation works in the following way:

 Printing

If the media type is set to

Plain Paper in the Basic tab and Grayscale is chosen in the Advanced tab of the printer

driver, you can use the machine as a black and white printer.

2-sided print is not available when this message appears.

 Copying

Replace the ink cartridges.

(See Online User’s Guide: Replace the Ink Cartridges.)

The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases:

• If you unplug the machine or take out the ink cartridge.

• (Windows

) If you select Slow Drying Paper in the Basic tab of the printer driver.

(Macintosh) If you select

Slow Drying Paper in the Print Settings drop-down list of

the printer driver.

If the paper type is set to Plain Paper you can make copies in black and white.

2-sided copy is not available when this message appears.

 Faxing

If the paper type is set to

Plain Paper or Inkjet Paper, the machine will

receive and print the faxes in black and white.

If a sending machine has a color fax, the machine’s “handshake” will ask that the fax be sent as black and white.

Page 54

Error Message Cause Action

Cannot Detect You installed a new ink cartridge too

quickly and the machine did not detect it.

An ink cartridge is not installed correctly.

A used ink cartridge was reinstalled. Remove the used ink cartridge and

If you are not using Genuine Brother Innobella ink, the machine may not detect the ink cartridge.

The ink cartridge must be replaced. Replace the ink cartridge with a new,

The new ink cartridge has an air bubble.

The wrong Brother model ink cartridge was installed.

Take out the new ink cartridge and reinstall it slowly and firmly until it latches.

(See Online User’s Guide: Replace the Ink Cartridges.)

install a new one.

Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service.

genuine Brother ink cartridge.

Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge.

Check the model numbers of the ink cartridges and install the correct ink cartridges. (See Supplies on page 75.)

Cannot Detect Ink Volume

Cannot Print

Replace ink.

Comm.Error Poor telephone line quality caused a

Connection Failed You tried to poll a fax machine that is

If you are not using Genuine Brother Innobella ink, the machine may not detect the ink volume.

One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a color fax, the machine's “handshake” will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black and white fax.

communication error.

not in Polled Waiting mode.

Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service.

Replace the ink cartridges.

(See Online User’s Guide: Replace the Ink Cartridges.)

Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Check the other fax machine's polling setup.

Current Tray Settings

This message is displayed when the Check Paper setting to confirm the paper type and size is enabled.

To not display this confirmation message, set the Check Paper setting to Off. (See Check Paper setting on page 15.)

Page 55

Error Message Cause Action

Troubleshooting

Data Remaining in Memory

Disconnected The other person or other person's

Document Jam/too Long

DR Mode in Use The machine is in Distinctive Ring

High Temperature The room temperature is too high. After cooling the room, allow the

Print data is left in the machine's memory.

fax machine stopped the call.

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

mode. You cannot change the Receive Mode from Manual to another mode.

Press . The machine will cancel the job and clear it from the memory.

Try to print again.

Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 69.)

(See Using the ADF on page 17.)

(See Document jam on page 51.)

Set Distinctive Ring to Off.

(See Online User’s Guide: Register the Distinctive Ring Pattern.)

machine to cool down to room temperature. Try again when the machine has cooled down.

Hub is Unusable. A hub or USB flash drive with hub has

been connected to the USB direct interface.

Image Too Long The proportions of your photo are

irregular so effects could not be added.

Image Too Small The size of your photo is too small to

trim.

Hubs, including a USB flash drive that has a built-in hub, are not supported. Unplug the device from the USB direct interface.

Choose a regularly proportioned image.

Choose a larger image.

Page 56

NOTE

Error Message Cause Action

Ink Absorber Pad Full

The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality, which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up.

The ink absorber box or flushing box must be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. (See Brother numbers on page i.)

Other reasons for cleaning are:

1 After a paper jam has been

cleared, the machine automatically cleans itself before the next received fax page is printed.

2 The machine automatically cleans

itself after sitting idle for more than 30 days (infrequent use).

3 The machine automatically cleans

itself after ink cartridges of the same color have been replaced 12 times.

Ink Absorber Pad NearFull

Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.

The ink absorber box or flushing box is nearly full.

The ink absorber box or flushing box must be replaced soon.

Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. (See Brother numbers on page i.)

Page 57

Error Message Cause Action

Troubleshooting

Ink Low One or more of the ink cartridges are

near the end of their life. If one of the color ink cartridges is near the end of its life and someone is sending you a color fax, your machine’s “handshake” will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be printed at your machine as a black and white fax.

Low Temperature The room temperature is too low. After warming the room, allow the

Media Error The memory card is either corrupted,

incorrectly formatted, or there is a problem with the memory card.

Order a new ink cartridge. You can continue printing until the Touchscreen displays Cannot Print.

(See Ordering accessories and supplies on page ii.) To replace the ink cartridges, see Online User’s Guide: Replace the Ink Cartridges.

machine to warm up to room temperature. Try again when the machine has warmed up.

Remove the memory card from the media drive (slot) of the machine and format it correctly.

Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working.

Media is Full. The memory card or USB flash drive

you are using already contains 999 files.

The memory card or USB flash drive you are using does not have enough free space to scan the document.

No Caller ID There is no incoming call history. You

did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

No Ink Cartridge An ink cartridge is not installed

correctly.

Your machine can save to your memory card or USB flash drive only if it contains less than 999 files. Delete unused files and try again.

Press .

Delete unused files from your memory card or USB flash drive to make some free space, and then try again.

If you want to use the Caller ID feature, call your telephone company.

(See Online User’s Guide: Caller ID.)

Take out the new ink cartridge and re-install it slowly and firmly until it latches.

(See Online User’s Guide: Replace the Ink Cartridges.)

Page 58

Error Message Cause Action

No Paper Fed The machine is out of paper or paper

is not correctly loaded in the paper tray.

The paper tray was not fully inserted. Remove the paper tray and reinstall it

The paper was not inserted in the center position of the manual feed slot.

The Jam Clear Cover is not closed correctly.

Paper dust has accumulated on the surface of the paper pick-up rollers.

Do one of the following:

 Refill the paper tray, and then

press OK on the Touchscreen.

 Remove and reload the paper,

then press OK on the Touchscreen. (See Before loading paper on page 9.)

until it locks into place, and then press OK on the Touchscreen.

Remove the paper and re-insert it in the center of the manual feed slot, and then press OK on the Touchscreen. (See Loading paper in the manual feed slot on page 12.)

Make sure the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam on page 52.)

Clean the paper pick-up rollers.

(See Online User’s Guide: Clean the Paper Pick-up Rollers.)

The paper is jammed in the machine. Remove the jammed paper by

following the steps. (See Printer jam or paper jam on page 52.)

If this error occurs often during 2-sided copying or 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers.

(See Online User’s Guide: Clean the Paper Feed Rollers.)

Out of Fax Memory The fax memory is full. Do one of the following:

 Clear the data from the memory.

To gain extra memory, you can turn off Memory Receive.

(See Online User’s Guide: Turn off Memory Receive.)

 Print the faxes that are in the

memory.

(See Online User’s Guide: Print a

Fax Stored in the Machine’s Memory.)

Page 59

Troubleshooting

Error Message Cause Action

Out of Memory The machine's memory is full. If a fax-sending or copy operation

is in process:

 Press or Quit or Close and

wait until the other operations that are in process finish, and then try again.

 Press Send Now to send the

pages scanned so far.

 Press Partial Print to copy

the pages scanned so far.

 Clear the data in the memory. To

gain extra memory, you can turn off Memory Receive.

(See Online User’s Guide: Turn off Memory Receive.)

Paper Jam [Front]

Paper Jam [Front,Rear]

Paper Jam [Rear]

Paper Tray not detected

Touchscreen Initialization Failed

 Print the faxes that are in the

memory.

(See Online User’s Guide: Print a

Fax Stored in the Machine’s Memory.)

The paper is jammed in the machine. Remove the jammed paper by

following the steps. (See Printer jam or paper jam on page 52.)

Make sure the paper guides are set to the correct paper size.

If there is a repeat paper jam, try another paper jam operation. (See Additional paper jam clear operations on page 57.)

The paper tray is not completely inserted.

Paper or a foreign object has prevented the paper tray from being inserted properly.

The Touchscreen was pressed before the power on initialization was completed.

Slowly push the paper tray completely into the machine.

Pull the paper tray out of the machine, and remove the jammed paper or foreign object. Slowly push the paper tray completely into the machine.

Make sure that nothing is touching or resting on the Touchscreen, especially when plugging in the machine.

Debris may be stuck between the lower part of the Touchscreen and its frame.

Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris.

Page 60

Error Message Cause Action

Unable to Clean XX

Unable to Initialize XX

Unable to Print XX

Unable to Scan XX The machine has a mechanical

The machine has a mechanical problem.

—OR—

A foreign object, such as a paper clip or a piece of ripped paper, is in the machine.

problem.

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it.

You can try additional paper jam clear operations. (See Additional paper jam clear operations on page 57.)

(The machine can be turned off without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report on page 50.))

If the problem continues, call Brother Customer Service.

Disconnect the machine from the power for several minutes, and then reconnect it.

The machine can be turned off without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report on page 50.)

Unusable Device

Disconnect device from front connector & turn machine off & then on

Unusable Device

Please disconnect USB device.

Wrong Ink Color An ink cartridge has been installed in

A broken device is connected to the USB direct interface.

A USB device or USB flash drive that is not supported has been connected to the USB direct interface.

the wrong position.

If the problem continues, call Brother Customer Service.

Unplug the device from the USB

direct interface, and then press

to turn the machine off and then on again.

Unplug the device from the USB direct interface. Turn the machine off and then on again.

Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions.

Page 61

Error Message Cause Action

Troubleshooting

Wrong Paper The paper size setting does not

match the size of paper in the tray.

The paper orientation is not proper for the paper size.

You did not set the paper guides in the tray to the indicators for the paper size you are using.

1 Check that the paper size you

choose on the Touchscreen matches the size of the paper in the tray.

(See Set Paper Size and Type on page 14.)

2 Make sure you loaded the paper

in the proper orientation, and set the paper guides at the indicators for your paper size. (See Before loading paper on page 9.)

3 After you have checked the paper

size and the paper orientation, press OK on the Touchscreen.

If you are printing from your computer, make sure the paper size you choose in the printer driver matches the size of paper in the tray.

For more information, see Online User’s Guide: Change the Paper Size

(Windows Size (Macintosh).

) or Change the Paper

Page 62

Error animations B

f Press Data Transfer.

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go back a step.

Transferring your faxes or Fax Journal report B

If the Touchscreen displays:

 Unable to Clean XX

 Unable to Initialize XX

 Unable to Print XX

 Unable to Scan XX

We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 50.) (See Transferring faxes to your PC on page 50.)

Transfer the Fax Journal report to see if there are any faxes you must transfer. (See Transferring the Fax Journal report to another fax machine on page 51.)

g Press Fax Transfer. h Do one of the following:

 If the Touchscreen displays

No Data, there are no faxes in the machine’s memory.

Press Close, and then press .

 Enter the fax number where faxes

will be forwarded.

i Press Fax Start.

Transferring faxes to your PC B

Transfer faxes from your machine’s memory to your PC.

a Press to temporarily interrupt the

error.

b Make sure you have installed

MFL-Pro Suite on your PC, and then turn on PC-FAX Receive on the PC. Do one of the following:

(Windows Windows

XP, Windows Vista® and

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See How to set your Station ID on page 32.)

a Press to temporarily interrupt the

error.

b Press (Settings).

c Press All Settings. d Swipe up or down or press a or b to

display Service.

e Press Service.

From (Start), select All Programs,

Brother, Brother Utilities, MFC-XXXX, PC-FAX Receive, and select Receive.

(XXXX is your model name.)

(Windows

Click (Brother Utilities), and then

click the drop-down list and select your model name (if not already selected). Click PC-FAX Receive in the left navigation bar, and then click Receive.

Page 63

Troubleshooting

IMPORTANT

c Make sure you have set PC-Fax

Receive on the machine. (See Online User’s Guide: Use PC-Fax

Receive to transfer Received Faxes to

Your Computer (Windows

If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen displays a message asking if you want to transfer the faxes to your PC.

only).)

d Do one of the following:

 To transfer all faxes to your PC,

press Yes. If Fax Preview is set to Off, the Touchscreen displays a

message asking if you also want to turn on the backup print option.

 To exit and leave the faxes in the

machine’s memory, press No.

Document jam B

Documents can jam in the ADF if they are not inserted or fed correctly, or if they are too long. Follow the steps to clear a document jam.

Document is jammed in the top of the ADF

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Remove the jammed document by

pulling it upward.

e Press .

Transferring the Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See How to set your Station ID on page 32.)

a Press to temporarily interrupt the

error.

b Press (Settings).

c Press All Settings. d Swipe up or down or press a or b to

display Service.

e Press Service.

1 ADF cover

d Close the ADF cover.

e Press .

To avoid future document jams, close the ADF cover correctly by placing your hands in the center and pressing down gently.

Document is jammed inside the ADF B

f Press Data Transfer. g Press Report Transfer. h Enter the fax number where the Fax

i Press Fax Start.

a Take any paper that is not jammed out

of the ADF.

b Lift the document cover.

Journal report will be forwarded.

Page 64

c Pull the jammed document out to the

NOTE

left.

Printer jam or paper jam B

1 document cover

d Close the document cover.

e Press .

Paper Scraps are jammed in the ADF B

a Lift the document cover.

Follow these steps to locate and remove the jammed paper if the Touchscreen displays:

Paper Jam [Front] or Paper Jam [Front,Rear]

If the Touchscreen displays Paper Jam [Rear], see page 55.

a Unplug the machine from the AC power

outlet.

b Pull the paper tray (1) completely out of

the machine.

b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

1 document cover

c Close the document cover.

d Press .

c Pull out the jammed paper (1).

Page 65

Troubleshooting

d Lift the Jam Clear Flap, and remove the

jammed paper.

e Make sure you look carefully inside the

machine above and below the Jam Clear Flap for scraps of paper.

g Using both hands, use the finger holds

on each side of the machine to lift the scanner cover (1) into the open position.

h Slowly pull the jammed paper (1) out of

the machine.

f Put the paper tray firmly back in the

machine.

i Move the print head (if necessary) to

take out any paper remaining in this area. Make sure paper scraps are not left in the corners of the machine (1) and (2).

Page 66

IMPORTANT

• If paper is jammed under the print head,

unplug the machine from the power source, and then move the print head to release the paper.

• If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down until the print head moves to the center. Then unplug the machine from the power source and remove the paper.

k Open the Jam Clear Cover (1) at the

back of the machine.

l Open the inside cover (1).

• If ink gets on your skin or clothing, immediately wash it off with soap or detergent.

j Gently close the scanner cover using

the finger holds on each side.

Do one of the following:

m Make sure you look carefully inside for

jammed paper. If there is any jammed paper, slowly pull it out of the machine.

 If the Touchscreen displays

Paper Jam [Front], go to step o.

 If the Touchscreen displays

Paper Jam [Front,Rear], go to step k.

Page 67

Troubleshooting

n Close the inside cover and Jam Clear

Cover. Make sure the covers are closed completely.

o Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

c Open the inside cover (1).

d Pull the jammed paper out of the

machine.

p Reconnect the power cord.

If the Touchscreen displays Paper Jam [Rear], follow these steps:

a Unplug the machine from the AC power

outlet.

b Open the Jam Clear Cover (1) at the

back of the machine.

e Close the inside cover and Jam Clear

Cover. Make sure the covers are closed properly.

Page 68

f Using both hands, use the finger holds

IMPORTANT

on each side of the machine to lift the scanner cover (1) into the open position.

g Slowly pull the jammed paper (1) out of

the machine.

• If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to release the paper.

• If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down until the print head moves to the center. Then unplug the machine from the power source and remove the paper.

h Move the print head (if necessary) to

remove any paper remaining in this area. Make sure paper scraps are not left in the corners of the machine (1) and (2).

• If ink gets on your skin or clothing, immediately wash it off with soap or detergent.

i Gently close the scanner cover using

the finger holds on each side.

j Reconnect the power cord.

Page 69

NOTE

If there is a repeat paper jam, a small

NOTE

scrap of paper may be stuck in the machine. (See Additional paper jam clear operations on page 57.)

Additional paper jam clear operationsB

a If you experience paper jams repeatedly

(3 times or more), the Touchscreen displays a message asking if you want to remove the scraps. Press Yes to return to the Home screen.

b Press (Settings). c Press Maintenance.

Troubleshooting

d Press Remove Paper Scraps. e Follow the instructions on the

Touchscreen to remove the paper scraps.

During the procedure, you must load the Maintenance sheet (included with your machine) in Landscape position in the manual feed slot. (If you do not have the Maintenance sheet, use one sheet of Letter or A4 size thick paper, such as glossy paper.)

Page 70

Troubleshooting for Wireless LAN setup B

Wireless LAN report B

After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically.

If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions.

Error code Recommended Solutions

The wireless setting is not activated, change the wireless setting to ON.

TS-01

 If a network cable is connected to your machine, disconnect it and change your

machine’s wireless setting to ON.

Your wireless access point/router cannot be detected. Please try the following:

 Check that you are selecting the correct SSID (network name) and are entering the

correct network key.

TS-02

TS-04

TS-05

TS-06

TS-07

 Check that your wireless access point/router is not using additional security

settings, such as MAC address filtering.

 Try moving the device closer to your wireless access point/router. After it is

connected to the network, you should be able to move it back to its previous location.

Unsupported authentication/encryption method has been detected on your wireless access point/router.

 Your wireless access point/router is using an authentication/encryption method

that is not supported by the device. Check that you are selecting the correct SSID (network name).

The specified SSID and network key are incorrect.

 Check that you are selecting the correct SSID (network name) and are entering the

correct network key.

The specified wireless security information is incorrect.

 Check the authentication/encryption method that you are selecting and make sure

you are entering the correct network key.

The machine cannot detect a wireless access point/router that has WPS or AOSS™ enabled.

 If you would like to configure your wireless settings using WPS or AOSS™, you

must set up WPS or AOSS™ on both your machine and the wireless access point/router. Confirm your wireless access point/router supports WPS or AOSS™ and try starting again.

TS-08

Two or more wireless access points with WPS or AOSS™ enabled are detected.

 Try starting again after a few minutes to avoid interference from other access

points.

Page 71

Troubleshooting

IMPORTANT

NOTE

If you are having difficulty with your machine B

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Printing Difficulties

Difficulty Suggestions

The headers or footers appear when the document is displayed on the screen but they do not show up when it is printed.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

(See Online User’s Guide: Unprintable Area.)

processing, sending and printing time. Try the other quality settings in the printer driver as follows:

(Windows Click Color Settings on the Advanced tab, and make sure you uncheck Color Enhancement (True2Life).

(Macintosh) Choose Color Settings, click Advanced Color Settings, and make sure you uncheck Color Enhancement.

Turn the Borderless feature off. Borderless printing is slower than normal printing.

)

For more information, see Online User’s Guide: Print without a Border

(Windows

) or Print without a Border (Macintosh).

Page 72

Print Quality Difficulties

Difficulty Suggestions

Poor print quality. Check the print quality. (See Checking the print quality on page 37.)

Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Set Paper Size and Type on page 14.)

For more information, see Online User’s Guide: Change the Media Type

) or Change the Media Type (Macintosh).

Brother Innobella ink cartridges stay usable for up to two years if kept in their original packaging.)

White horizontal lines appear in text or graphics.

(Windows

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 The expiration date written on the cartridge package has passed. (Genuine

 The ink cartridge has been in your machine for over six months.

 The ink cartridge may not have been stored correctly before use.

Make sure you are using Genuine Brother Innobella Ink. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Make sure you are using one of the recommended types of paper.

(See Online User’s Guide: Acceptable Paper and Other Print Media.)

The recommended environment for your machine is between 68 F to 91 F (20 C to 33 C).

Check the print quality. (See Checking the print quality on page 37.)

Make sure you are using Genuine Brother Innobella Ink.

Try using the recommended types of paper.

Letter, A4 and Executive

Ledger, A3, Legal, A5, A6, envelopes, Photo (4"  6")/(10  15 cm), Photo L (3.5"  5")/(89  127 mm), Photo 2L (5"  7")/(13  18 cm) and Index Card (5"  8")/(127  203 mm)

(See Online User’s Guide: Acceptable Paper and Other Print Media.)

To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to the

machine, resulting in periodic, but less frequent cleaning of the print head.

Page 73

Troubleshooting

Print Quality Difficulties (continued)

Difficulty Suggestions

The machine prints blank pages. Check the print quality. (See Checking the print quality on page 37.)

Make sure you are using Genuine Brother Innobella Ink.

using to power down the machine. Using allows minimal power to the

machine, resulting in periodic, but less frequent cleaning of the print head.

Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 39.)

Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are

adjusted correctly. (See Before loading paper on page 9.)

Make sure the Jam Clear Cover is closed correctly.

Smudge or stain at the top center of the printed page.

Printing appears dirty or ink seems to run.

Make sure the paper is not too thick or curled.

(See Online User’s Guide: Acceptable Paper and Other Print Media.)

Make sure you are using the recommended types of paper.

(See Online User’s Guide: Acceptable Paper and Other Print Media.)

Ink is smudged or wet when using glossy photo paper.

Printouts appear dirty or the paper jams when using Ledger paper.

Stains appear on the reverse side or at the bottom of the page.

Do not handle the paper until the ink is dry.

Make sure the printing surface is face down in the paper tray.

Make sure you are using Genuine Brother Innobella Ink.

If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type in the printer driver.

Be sure to check the front and back of the paper. Place the glossy surface (printing surface) face down. (See Set Paper Size and Type on page 14.)

If you use glossy photo paper, make sure that the paper type setting is correct.

(PC print for Windows

Check Slow Drying Paper in the Basic tab of the printer driver.

(PC print for Macintosh)

Select Print Settings from drop-down list and then check Slow Drying Paper of the printer driver.

(Copy)

Adjust the copy density to make copies lighter.

(See Online User’s Guide: Adjust the Copy Density.)

Make sure the printer platen is not dirty with ink.

(See Online User’s Guide: Clean the Machine’s Printer Platen.)

Make sure you are using Genuine Brother Innobella Ink.

Make sure you are using the paper support flap. (See Before loading paper on page 9.)

Make sure the paper feed rollers are not dirty with ink.

)

The machine prints dense lines on the page.

(See Online User’s Guide: Clean the Paper Feed Rollers.)

(Windows Select Reverse Order in the Basic tab of the printer driver.

)

Page 74

Print Quality Difficulties (continued)

Difficulty Suggestions

The printouts are wrinkled.

(Windows In the printer driver Advanced tab, click Color Settings, and uncheck Bi-Directional Printing.

(Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options, and uncheck Bi-Directional Printing.

Make sure you are using Genuine Brother Innobella Ink.

)

Paper Handling Difficulties

Difficulties Suggestions

Photo paper does not feed correctly.

Machine feeds multiple pages. Do the following:

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

(See Before loading paper on page 9.)

 Make sure the paper is loaded correctly in the paper tray.

 Remove all the paper from the tray and fan the stack of paper well, then put it

back in the tray.

 Make sure you do not push the paper in too far.

Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam on page 52.)

Make sure the Base Pad in the paper tray is not dirty.

(See Online User’s Guide: Clean the Paper Pick-up Rollers.)

There is a paper jam. Remove the jammed paper by following the steps. (See Printer jam or paper jam

on page 52.) Make sure the paper guides are set to the correct paper size.

Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 57.)

Page 75

Troubleshooting

Printing Received Faxes

Difficulty Suggestions

 Condensed print

 Horizontal streaks

 Top and bottom sentences are

cut off

 Missing lines

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the

Left and right margins are cut off or a single page is printed on two pages.

This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection with static or interference on the telephone line. Ask the other party to send the fax again.

problem is with the sending machine. Try receiving from another fax machine.

If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using.

(See Set Paper Size and Type on page 14.)

Turn on Auto Reduction.

(See Online User’s Guide: Shrink Page Size of an Oversized Incoming Fax.)

Telephone Line or Connections

Difficulty Suggestions

Dialing does not work. (No dial tone)

The machine does not answer when called.

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine.

(Canada only) Change the Tone/Pulse setting.

(See Online User’s Guide: Set Tone or Pulse Dialing Mode.)

Send a manual fax by pressing Hook and dialing the number. Wait to hear fax-receiving tones before pressing Fax Start.

If there is no dial tone, connect a known-working telephone and telephone line cord to the jack. Then lift the external telephone's handset and listen for a dial tone. If there is still no dial tone, ask your telephone company to check the line and/or wall jack.

If you subscribe to DSL, VoIP, or MagicJack services, contact your service provider for connection instructions.

Make sure the machine is in the correct Receive Mode for your setup. (See How to choose the correct Receive Mode on page 33.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check that the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine. If there is no ringing when you call your machine, ask your telephone company to check the line.

Page 76

Receiving Faxes

Difficulty Suggestions

Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook in Fax mode. If you

hear static or interference on your fax line, call your local telephone provider.

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine. If you subscribe to DSL, VoIP or MagicJack services, call your service provider for connection instructions.

If you have problems due to possible interference on the telephone line, you can change the compatibility setting. (See Telephone Line Interference or VoIP System on page 69.)

Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine. (See How to choose the correct Receive Mode on page 33.)

If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, select Fax Only mode.

If your Brother machine shares a line with an external answering machine, select External TAD mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine.

If your Brother machine shares the line with a Voice Mail subscriber service, see Online User’s Guide: Voice Mail.

If your Brother machine is on a line with the Distinctive Ring subscriber service, see Online User’s Guide: Distinctive Ring.

If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.

If you do not want your Brother machine to automatically answer incoming faxes, select Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes.

Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the Ring Delay setting:

 If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay

to 1 ring. (See Ring Delay on page 36.)

 If the Receive Mode is set to External TAD, reduce the number of rings

programmed on your answering machine to 2.

 If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.

Have someone send you a test fax:

 If you received the test fax successfully, your machine is operating correctly.

Remember to reset your Ring Delay or answering machine setting back to your original setting. If receiving problems recur after resetting the Ring Delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.

 If you were not able to receive the fax, then another device or subscriber

service may be interfering with your fax reception or there may be a problem with your fax line.

Page 77

Receiving Faxes (continued)

Difficulty Suggestions

Cannot receive a fax.

(continued)

If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly.

(See Online User’s Guide: External TAD (Telephone Answering Device).)

1 Plug the telephone line cord directly from the wall telephone jack to your

Brother machine’s LINE jack.

2 Remove the protective cap from your Brother machine’s EXT. jack, and then

plug the telephone line cord from your answering machine into the EXT. jack.

3 Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your answering machine to answer within 2 or 3 rings.

4 Record the outgoing message on your answering machine.

 Record five seconds of silence at the beginning of your outgoing

message.

 Limit your speaking to 20 seconds.

Troubleshooting

 End your outgoing message with your Fax Receive Code for people

sending manual faxes. For example: “After the beep, leave a message or press l 51 and Start to send a fax.”

5 Set your answering machine to answer calls.

6 Set your Brother machine’s Receive Mode to External TAD. (See How to

choose the correct Receive Mode on page 33.)

Make sure your Brother machine’s Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone.

(See Online User’s Guide: Set Easy Receive.)

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 69.)

Sending Faxes

Difficulty Suggestions

Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack inside the machine.

Print the Transmission Verification Report and check for an error.

(See Online User’s Guide: Print Reports.)

Ask the other party to check that the receiving machine has paper.

If you subscribe to DSL, VoIP, or MagicJack services, contact your service provider for connection instructions.

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine's scanner operation. If the copy quality is poor, clean the scanner. (See Cleaning the scanner on page 37.)

Page 78

Sending Faxes (continued)

Difficulty Suggestions

Transmission Verification Report says RESULT:NG.

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory.

To gain extra memory, you can turn off Memory Receive (see Online User’s Guide: Turn off Memory Receive), print fax messages from the machine’s memory (see Online User’s Guide: Print a Fax Stored in the Machine’s Memory), or cancel a Delayed Fax or Polling Job (see Online User’s Guide: Cancel a Fax in Progress or Check and Cancel Pending Fax).

If the problem continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone line, try changing the machine's Compatibility setting to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 69.)

on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 37.)

Handling Incoming Calls

Difficulty Suggestions

The machine “hears” a voice as a CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax-receiving tones. Deactivate the machine by pressing . Try avoiding this problem by turning Easy Receive to Off.

(See Online User’s Guide: Set Easy Receive.)

Sending a fax call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the

factory setting is l 51). If you answered on the external telephone (connected to the EXT. jack), press Fax Start, and then press Receive to receive the fax. When your machine answers, hang up.

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.

For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt the fax. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, we recommend using a separate telephone line with no custom features.

Page 79

Copying Difficulties

Difficulty Suggestions

Vertical black lines or streaks appear in copies.

Black marks or spots appear in copies.

Poor copy results when using the ADF.

Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them. (See Cleaning the scanner on page 37.)

Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it. (See Cleaning the scanner on page 37.)

Try using the scanner glass. (See Using the scanner glass on page 18.)

Reposition the document and try again.

Scanning Difficulties

Difficulty Suggestions

Poor scanning results when using the ADF.

 Vertical black lines appear in

the scanned data.

Clean the white bar and the glass strip underneath it. (See Cleaning the scanner on page 37.)

Try using the scanner glass. (See Using the scanner glass on page 18.)

Troubleshooting

PhotoCapture Center Difficulties

Difficulty Suggestions

Removable Disk does not work correctly.

Part of my photo is missing when printed.

1 Take out the memory card or USB flash drive and put it back in again.

2 If you have tried “Eject” from within Windows

USB flash drive before you continue.

3 If an error message appears when you try to eject the memory card or USB

flash drive, it means the card is being accessed. Wait a while, and then try again.

4 If all of the above do not work, turn off your PC and machine, and then turn

them on again.

Make sure that Borderless printing and Cropping are turned off.

For more information, see Online User’s Guide: Print Photos with Auto Cropping and Print Borderless Photos from Media.

Software Difficulties

Difficulty Suggestions

Cannot install software or print.

(Windows Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

, take out the memory card or

)

Page 80

Network Difficulties

Difficulty Suggestions

Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.

Print a Network Configuration list (see Online User’s Guide: Print Reports) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If you are using a wireless connection or are having Network problems, see Online User’s Guide: Network Problems.

The network scanning feature does not work.

The network PC-Fax Receive feature does not work.

The Brother software cannot be installed.

It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. Add port 54925 for Network scanning.

(See Online User’s Guide: My Brother Machine Cannot Print, Scan or PC-FAX Receive over the Network.)

(Windows

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. Add port 54926 for Network PC-FAX Rx.

(See Online User’s Guide: My Brother Machine Cannot Print, Scan or PC-FAX Receive over the Network.)

(Windows

If the Security Software warning appears on the PC screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run.

)

Cannot connect to wireless network.

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.

Investigate the problem using the WLAN Report.

Press , All Settings, and then swipe up or down or press a or b to

display Print Reports. Press Print Reports. Swipe up or down or press a or b to display WLAN Report, and then press WLAN Report.

For more information, see Online User’s Guide: Print the WLAN Report.

Page 81

Troubleshooting

NOTE

Dial Tone detection B

Setting the dial tone to Detection will shorten the dial detect pause.

a Press (Settings). b Press All Settings. c Swipe up or down or press a or b to

display Initial Setup.

d Press Initial Setup. e Swipe up or down or press a or b to

display Dial Tone.

f Press Dial Tone. g Press Detection or No Detection.

h Press .

Telephone Line Interference or VoIP System B

g Press Normal or Basic(for VoIP).

 Basic(for VoIP) reduces the

modem speed to 9,600 bps and turns off color fax receiving and Error Correction Mode (ECM), except for color fax-sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed.

To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).

 Normal sets the modem speed at

14,400 bps.

h Press .

VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.

If you are having problems sending or receiving a fax due to possible interference on the telephone line, or if you are using a VoIP system, we recommend that you change the modem speed to minimize errors in fax operations.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Initial Setup.

d Press Initial Setup. e Swipe up or down or press a or b to

display Compatibility.

f Press Compatibility.

Page 82

Machine Information B

Checking the serial number B

Reset operations overview B

The following reset operations are available:

1 Machine Reset

You can see the machine’s serial number on the Touchscreen.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Machine Info.

d Press Machine Info. e Press Serial No.

Your machine’s serial number will appear on the Touchscreen.

f Press .

Checking the firmware version B

You can reset all the machine’s settings that you have changed, such as Date and Time and Ring Delay.

The icon will be restored to the

Home screen. (USA only)

2 Network

You can reset the print server back to its factory settings, such as the password and IP address information.

3 Address Book & Fax

Address Book & Fax resets the following settings:

 Address Book

(Address Book and Setup Groups)

 Programmed fax jobs in the memory

(Polled Transmit, Delayed Fax and Delayed Batch Transmission)

You can see the machine’s firmware version on the Touchscreen.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Machine Info.

d Press Machine Info. e Press Firmware Version. f Press Main Version.

Your machine’s firmware version will appear on the Touchscreen.

g Press .

 Station ID

(Name and Number)

 Remote Fax Options

(Fax Forwarding and Paging)

 Report settings

(Transmission Verification Report, Address Book and Fax Journal)

 History

(Caller ID history and Outgoing Call)

 Faxes in memory

4 All Settings

You can restore all settings to the factory settings.

Brother strongly recommends performing this procedure before handing over or disposing of the machine.

Page 83

NOTE

Unplug the interface cable before you choose Network or All Settings.

How to reset the machine B

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Initial Setup.

d Press Initial Setup. e Swipe up or down or press a or b to

display Reset.

Troubleshooting

f Press Reset. g Press the type of reset you want to do

(Machine Reset, Network, Address Book & Fax, or All Settings).

h Press Yes to confirm. i Press Yes for two seconds to reboot the

machine.

Page 84

Index

Accessories and supplies .......................... ii

Address Book

setting up ADF (automatic document feeder) Automatic

fax receive

..............................................31

........... 17

.............................................33

Brother

accessories and supplies

Brother numbers

Customer Service

FAQs (frequently asked questions)

Notice-Disclaimer

product support

service centers

Solutions Center

...................................... i

.................................... i

................................... iv

........................................ i

........................................ ii

...................................... i

........................ ii

.......... i

Cleaning

scanner Control panel overview ControlCenter

See Online User’s Guide. Copy

paper size

paper type

using ADF

using scanner glass Custom telephone features on a single line

...........................................................66

.................................................37

..............................2

.............................................21

.............................................17

..............................18

Dialing

a pause Document

.................................................31

........................................... 17, 18

Fax, from PC

See Online User’s Guide.

Fax, stand-alone

receiving

difficulties F/T Ring Time, setting Ring Delay, setting telephone line interference or VoIP system

sending

difficulties telephone line interference or VoIP system

Fax/Tel mode

Ring Delay

............................................... 33

.................................... 63, 64

....................... 36

............................ 36

............................................... 69

................................................. 29

.......................................... 65

............................................... 69

............................................ 36

Jams

document paper

.............................................. 51

.................................................... 52

Manual

receive

Manual feed slot

.................................................. 33

...................................... 12

Network

Printing

See Online User’s Guide.

Scanning

See Online User’s Guide.

NFC (Near Field Communication)

printing scanning

.................................................. 24

............................................... 24

........... 24

Envelopes ........................................... 9, 12

Error messages on Touchscreen

.............40

Page 85

Paper

Check Paper setting loading size of document type

PhotoCapture Center

from PC

Preview photos Printing

difficulties

Printing

See Online User’s Guide.

....................................................9

....................................................... 14

See Online User’s Guide.

all photos

...........................................25

..............................................59

.............................15

...................................17

.....................................25

Receive Mode

External TAD Fax Only Fax/Tel Manual

Ring Delay, setting

.................................................. 33

..................................................33

........................................33

...............................................33

...................................36

Scanning

See Online User’s Guide.

Serial Number

how to find .............. See inside front cover

Supplies

...................................................75

TAD (telephone answering device), external

Receive Mode

Telephone line

difficulties

interference or VoIP system Text, entering Transferring your faxes or Fax Journal report Troubleshooting

document jam

error and maintenance messages on

Touchscreen

if you are having difficulty

paper jam

wireless LAN setup

.................................................... 33

...................................... 33

............................................. 63

................. 69

............................................ 8

................................... 50

....................................... 51

........................................ 40

copying incoming calls Network paper handling phone line or connections PhotoCapture Center print quality printing printing received faxes receiving faxes scanning software

.............................................. 67

.................................... 66

............................................. 68

.................................. 62

................. 63

........................ 67

........................................ 60

.............................................. 59

...................... 63

.................................. 64

............................................ 67

............................................. 67

............................................. 52

Wireless LAN report

.......................... 58

Warranties are in the box

Notice-Disclaimer Wireless Network

See Quick Setup Guide and Online User’s

Guide.

...................................iv

Page 86

Page 87

Supplies

Ink The machine uses individual Black, Yellow, Cyan and Magenta ink

cartridges that are separate from the print head assembly.

Service Life of Ink Cartridge

Starter ink cartridges are in the box. The first time you install the ink cartridges the machine will use extra ink to fill the ink delivery tubes. This is a one-time process that enables high-quality printing. Afterward, replacement ink cartridges will print the specified number of pages. Starter cartridge yield is approx. 65% of the yield of the LC203 replacement cartridges.

Replacement Supplies <Super High Yield Black> LC207BK

<Super High Yield Yellow> LC205Y <Super High Yield Cyan> LC205C <Super High Yield Magenta> LC205M

Black, Yellow, Cyan, and Magenta - Approximately 1,200 pages

<High Yield Black> LC203BK <High Yield Yellow> LC203Y <High Yield Cyan> LC203C <High Yield Magenta> LC203M

Black, Yellow, Cyan and Magenta - Approximately 550 pages

Approx. cartridge yield is declared in accordance with ISO/IEC 24711

For more information about the replacement supplies, visit http://www.brother.com/pageyield

What is Innobella?

Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful" and "long lasting" print results.

When you print photo images, Brother recommends Innobella glossy photo paper (BP71 series) for high quality. Brilliant prints are made easier with Innobella Ink and paper.

If you’re using Windows®, double-click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creative touch.

Mac users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter

Page 88

Brother International Corporation

200 Crossing Boulevard

Bridgewater, NJ 08807-0911 USA

Brother International Corporation (Canada) Ltd.

Dollard-des-Ormeaux, QC, Canada H9B 3H6

P.O. Box 6911

1 rue Hôtel de Ville,

Visit us on the World Wide Web

http://www.brother.com

This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries.

www.brotherearth.com

Brother MFC-J4620DW User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Brother numbers

Register your product

FAQs (frequently asked questions)

For Customer Service

Ordering accessories and supplies

Order Information

Compilation and Publication Notice

Web Connect / Brother Apps

Mobile Connect

Add Shortcuts

User's Guides and where to find them

If you have questions or problems, please take a look at your model’s FAQs.

Table of Contents

General information 1

How to use the documentation

Symbols and conventions 1

Control panel overview 1

3.7" Touchscreen LCD 1

Entering Text 1

Inserting spaces 1

Making corrections 1

Loading paper 2

Before loading paper 2

Loading paper in the paper tray

Loading paper in the manual feed slot

Paper settings 2

Set Paper Size and Type 2

Paper Type 2

Paper Size 2

Check Paper setting 2

Recommended print media 2

Handling and using print media 2

Loading documents 3

How to load documents

Using the ADF 3

Document Sizes and Weights 3

How to load documents 3

Using the scanner glass 3

Document Sizes Supported 3

How to load documents 3

Printing from a computer 4

How to print a document

Copying 5

How to copy 5

Copy options overview5

Stop copying 5

Paper Type 5

Paper Size 5

Scanning to a computer 6

Before scanning 6

How to scan a document as a PDF file using the Touchscreen

How to print with NFC 7

How to scan with NFC 7

PhotoCapture Center operations (PHOTO mode)

How to print images 8

View Photos.

PhotoCapture Center print settings overview

Telephone services overview

Voice mail 9

Distinctive Ring 9

Voice over Internet Protocol (VoIP) 9

Connecting an external telephone answering device (TAD) 9

External and extension telephones 9

Sending a fax 10

How to send a fax 10

Stop faxing 10

How to store numbers 10

Storing a pause 10

Storing Address Book numbers 10

How to set your Station ID

Receiving a fax 11

Receive Modes 11

How to choose the correct Receive Mode 11

Receive Modes overview 11

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel mode recognizes and manages incoming fax and voice calls: