Brother MFC-J280W, MFC-J425W, MFC-J430W, MFC-J435W, MFC-J625DW Schematic

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Inkjet DCP/MFC
SERVICE MANUAL
DCPJ525W/J725DW/J925DW MFCJ280W/J425W/J430W/J435W MFCJ625DW/J825DW/J835DW
April 2011 SM-FAX124 8CAM05
Read this manual thoroughly before maintenance work. Keep this manual in a convenient place for quick and easy reference at all times.
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© Copyright Brother 2011 All rights reserved. No part of this publication may be reproduced in any form or by any means without permission in writing
from the publisher. Specifications are subject to change without notice.
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United
States and/or other countries. Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries. Apple and Macintosh are trademarks of Apple Inc., registered in the United States and other countries. Adobe, Flash, Illustrator, PageMaker and Photoshop are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries. Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other countries. PowerPC is a trademark of International Business Machines Corporation. Memory Stick, Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Duo, MagicGate Memory
Stick, Memory Stick Micro and M2 are trademarks of Sony Corporation. AOSS is a trademark of Buffalo Inc. Wi-Fi, WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are either trademarks or
registered trademarks of Wi-Fi A llia nce in the United States and/or other countries. Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries. AMD is a trademark of Advanced Micro Devices, Inc. FaceFilter Studio is a trademark of Reallusion, Inc. BRAdmin Professional is a trademark of Brother Industries, Ltd. UNIX is a registered trademark of The Open Group. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. CorelDraw, Corel Paint Shop Pro and Corel WordPerfect are trademarks or registered trademarks of
Corel Corporation and/or its subsidiaries in Canada, the United States and/or other countries. Each company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.
Any trade names and pr oduct names of companies appearing on B rother prod uc ts, re late d documents and any other materials are all tradem arks or registered tradem arks of those respective companies.
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The table below shows the functional comparison between the models covered by this manual.
Model DCPJ525W DCPJ725DW DCPJ925DW MFCJ280W MFCJ425W MFCJ430W MFCJ435W LCD 1.9-inch color 3.3-inch color 1.9-inch color Touch pane l √√√√--- --- --- Wired LAN --- --- --- --- --- --- Wir eless L A N √√√√√√√ PhotoCapture
Center PictBridge/
USB flash me mory drive
ADF --- √√--- √√√ Disc print --- --- --- --- --- --­Duplex print --- √√--- --- --- --- Home key √√√√--- --- --- Main P CB B57U082 B57U081 B57U082 Speaker --- --- √√√√√
--- √√--- --- --- ---
--- √√--- --- --- ---
Model LCD Touch pane l Wired LAN Wir eless L A N PhotoC apture Center PictBridge/
USB flash me mory drive
ADF Disc print --­Duplex print Home key √√√ Main P CB B57 U082 B57U081 Speaker √√√
MFCJ625DW MFCJ825DW MFCJ835DW
1.9-inch color 3.3-inch color
---
√ √
√√√
√√√
√√ √√ √√ √√
√√ √√
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TABLE OF CONTENTS

TABLE OF CONTENTS............................... .............. ............... .......................... .............. ........i
REGULATION.......................................................................................................................viii
SAFETY INFORMATION......................... ............... .............. ............... .......................... .......xiii
CHAPTER 1 SPECIFICATIONS........................................................................................1-1
1 GENERAL ..................................................................................................................... 1-1
1.1 General..................................................................................................................1-1
1.2 Media Specifications..............................................................................................1-2
1.3 Paper Handling......................................................................................................1-5
1.4 LCD/Panel.............................................................................................................1-6
1.5 Memory..................................................................................................................1-6
1.6 Interface.................................................................................................................1-7
1.7 Others....................................................................................................................1-9
2 TELEPHONE................................................................................................................1-11
3 FAX...............................................................................................................................1 -12
4 PRINTER......................................................................................................................1-13
5 COPY............................................................................................................................1-14
6 SCANNER....................................................................................................................1-15
7 SOFTWARE .................................................................................................................1-16
8 NETWORK ...................................................................................................................1-17
8.1 Network...............................................................................................................1-17
8.2 Wired...................................................................................................................1-17
8.3 Wireless...............................................................................................................1-18
9 SUPPLIES/OPTIONS...................................................................................................1-19
10 SERVICE INFORMATION................. ............... .............. ............... .......................... .....1-20
11 PAPER .........................................................................................................................1-21
11.1 Paper Specifications ............................................................................................1-21
11.2 Printable Area......................................................................................................1-24
CHAPTER 2 ERROR INDICATION AND TROUBLESHOOTING.....................................2-1
1 INTRODUCTION ............................................................................................................2-1
1.1 Precautions............................................................................................................2-1
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1.2 Initial Check.......................... ............... .......................... .............. ............... ...........2-2
2 OVERVIEW ....................................................................................................................2-3
2.1 Cross-section Drawings and Components............................................................2-3
2.2 Paper Path for Documents and Recording Paper.................................................2-4
2.3 Parts Names and Functions..................................................................................2-5
2.4 Block Diagram........ .............. ............... ............... ......................... ............... ...........2-6
2.5 Components..........................................................................................................2-7
3 ERROR INDICATION.....................................................................................................2-8
3.1 Error Codes........ ............... .............. ............... .......................... .............. ...............2-8
3.2 Error Messages.................... ............... .......................... .............. ............... .........2-12
3.3 Communications Error Codes ................. ......................... ............... ............... .....2-15
3.4 Status Monitor Errors............................... .............. ............... ............... ................2-19
4 TROUBLESHOOTING .................................................................................................2-21
4.1 Error Cause and Solutions............................. ............... .............. ............... .........2-21
4.2 Recording Paper or Disc Tray Feeding Problems...............................................2-57
4.2.1 Recording paper not fed from paper tray (Error code 18, 82, etc.).............2-57
4.2.2 Disc tray not fed in (Error code 91).............................................................2-58
4.2.3 Two or more sheets of paper fed at a time ...................... ......................... ..2-58
4.2.4 Recording paper jam....................... .............. ............... ............... .............. ..2-59
4.2.5 Disc tray jam (Error code 31, 38, 3C, 84, 8A, 8B, 8C, 90)..........................2-61
4.2.6 Recording paper stained................. .............. ............... ............... .............. ..2-62
4.2.7 Disc tray stained..........................................................................................2-63
4.3 Print-image Problems..........................................................................................2-64
4.3.1 Defective images.........................................................................................2-64
4.3.2 Troubleshooting from image defect.............................................................2-65
4.4 Software-related Probl ems........... .............. ............... ............... .............. .............2-76
4.4.1 Cannot print data.......... ............... ............... .............. ............... ....................2-76
4.5 Network Problems.................... ............... ......................... ............... ............... .....2-77
4.5.1 Cannot make a print through network connection.......................................2-77
4.6 Document Feeding Problems..............................................................................2-78
4.6.1 Cannot feed documents................................ ............... ............... .............. ..2-78
4.6.2 Document double feeding...................... ............... .............. ........................2-78
4.6.3 Document jam... ............... ............... ......................... ............... ............... .....2-79
4.6.4 Wrinkles on documents............... .......................... .............. ............... .........2-80
4.7 Scanned-image Problems...................................................................................2-81
4.7.1 Defective images.........................................................................................2-81
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4.7.2 Troubleshooting from image defect.............................................................2-81
4.7.3 Other scanning problems.............................. ............... ............... .............. ..2-85
4.8 Control Panel Problems.......................................................................................2-86
4.8.1 LCD shows nothing................. .......................... ............... .............. .............2-86
4.8.2 Control panel inoperative..... .............. ............... ............... .............. .............2-86
4.8.3 Lamps on the control panel do not light......................................................2-87
4.8.4 Touch panel inoperative (For models with touch panel) .............................2-87
4.8.5 Display defect on the LCD ..........................................................................2-87
4.9 Fax Problems......................................................................................................2-88
4.9.1 No faxes can be sent ..................................................................................2-88
4.9.2 Speed dialing will not work.......... ............... .............. ............... ............... .....2-88
4.9.3 No faxes can be received............................................................................2-89
4.9.4 A communications error occurs...................................................................2 -89
4.9.5 Receive mode cannot be changed..............................................................2-89
4.9.6 Caller ID not displayed.................... ......................... ............... ............... .....2-89
4.10 Other Problems...................................................................................................2-90
4.10.1 The machine cannot be powered on or nothing appears on the LCD.........2-90
4.10.2 When the power is on, the scanner crackles..............................................2-90
4.10.3 Memory card/PictBridge does not function ....... .... ......................... .............2-90
4.10.4 Cannot read data from memory card loaded in the media slot...................2-91
4.10.5 Internal memory errors................................................................................2-91
4.10.6 Cannot load firmware.................. ............... .............. ............... ............... .....2-91
4.10.7 Secure Function Lock related problems......................................................2 -92
4.10.8 Problems with "Printing with black ink only"................................................2-92
4.10.9 Status monitor error "Disc Guide is Open" appears....................................2 -92
CHAPTER 3 DISASSEMBLY AND ASSEMBLY ...............................................................3-1
1 SAFETY PRECAUTIONS AND HANDLING NOTES ...................................................3-1
2 PACKING .......................................................................................................................3-3
3 SCREW CATALOGUE...................................................................................................3-4
4 SCREW TORQUE LIST .................................................................................................3-5
5 LUBRICATION...............................................................................................................3-6
6 OVERVIEW OF GEARS...............................................................................................3 -13
7 ROUTING OF HARNESSES, FLAT CABLES and INK SUPPY TUBES....................3-14
8 DISASSEMBLY FLOW ................................................................................................3-28
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9 DISASSEMBLY PROCEDURE....................................................................................3-30
9.1 Preparation..........................................................................................................3-30
9.2 Jam Clear Cover..................................................................................................3-35
9.3 Head/Carriage Unit..............................................................................................3-36
9.4 Document Scanner Unit and Scanner Cover Support.........................................3 -49
9.5 ADF & Document Cover ASSY (For models with ADF),
Document Cover ASSY (For models without ADF).............................................3-54
9.6 Disassembly of ADF & Document Cover ASSY (For models with ADF).............3-56
9.7 Control Panel ASSY............................................................................................3-68
9.8 Disassembly of Control Panel ASSY...................................................................3-70
9.9 Speaker*, Front Cover and Wireless LAN PCB...................................................3-74
9.10 Upper Cover, Ink Cartridge Cover and Media Module Cover..............................3-76
9.11 Main PCB............................................................................................................3-78
9.12 PS/MJ Shield Unit (MJ PCB*1 and Power Supply PCB).......... .............. .............3-83
9.13 CR Encoder Strip and its Guard Film..................................................................3-88
9.14 Carriage PC B ASSY, Ink Re f ill ASSY an d In k C art ridge Detec t ion Sensor
PCB.....................................................................................................................3-90
9.15 Ink Absorber Box and Ink Absorber Felt (for Ink Refill ASSY).............................3-97
9.16 Engine Unit and Flushing Box.............................................................................3-99
9.17 Components on the Engine Unit........................................................................3-103
9.18 Ink Cartridge Cover Sensor ASSY, Disc Guide Cover*, Disc Guide* and
Disc Guide Sensor ASSY*.................................................................................3-113
9.19 Bank ASSY and Base Pads on the Paper Tray ASSY......................................3-115
CHAPTER 4 ADJUSTMENTS AND UPDATING OF SETTINGS, REQUIRED AFTER
PARTS REPLACEMENT...............................................................................4-1
1 IF YOU REPLACE THE HEAD/CARRIAGE UNIT OR ENGINE UNIT..........................4-1
1.1 Update the head property data stored in the EEPROM on the main PCB*...........4-2
1.2 Clean the new head/carriage unit (Function code 76)...........................................4-5
1.3 Print out a nozzle test pattern (Function code 09).................................................4-6
1.4 Adjust the inclination of the head/carriage unit......................................................4-7
1.5 Update the paper feeding correction value (Function code 58)...........................4-10
1.6 Align vertical print lines in monochrome (Function code 65)...............................4-10
1.7 Adjust margins in borderless printing (Function code 66)...................................4-10
1.8 Cre at e head calib rat ion data an d w rit e it int o f lash ROM
(Function code 02).................... ............... .............. ............... .......................... .....4-10
1.9 Check the operation of the pressure roller (Function code 63)...........................4-10
1.10 Print out a total quality check pattern ..................................................................4-11
1.11 Switch back to standby ........................................................................................4-15
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1.12 Replace the ink cartridges with the protective part..............................................4-15
1.13 Obtain machine information at the user site (Instructio n to the end user)...........4-15
2 IF YOU REPLACE THE MAIN PCB.............................................................................4-16
2.1 Load update programs/data........................... ............... .............. ........................4-17
2.1.1 If the main PCB is replaced with a new one................................................4-17
2.1.2 I f the m ain PCB loaded with programs is us ed
(Updating existing programs)............. ............... ............... .............. .............4-20
2.2 Customize the EEPROM on the main PCB (Function code 74)..........................4-22
2.3 Initialize the EEPROM on the main PCB (Function code 01)..............................4-22
2.4 Load local programs............................ ............... .............. ............... ............... .....4-22
2.5 Restore machine information (Function code 46)................................................4-22
2.6 Restore head calibration data (Function code 68)...............................................4-22
2.7 Check the sensor operation (Function code 32)..................................................4-22
2.8 Specify the CIS type (Function code 59) .............................................................4 -22
2.9 Acquire white level data and set CIS scanner area (Function code 55) .............4-23
2.10 Se t an I D co de (change th e s erial number) and update the head propert y
data......................................................................................................................4-23
2.11 Update the paper feeding correction value (Function code 58)...........................4-25
2.12 Align vertical print lines (Function code 65).........................................................4-25
2.13 Adjust margins in borderless printing (Function code 66) ..................................4-25
2.14 Create head calibration data and write it into flash ROM (Function code 02).....4-25
2.15 Print out an ADF copy chart and make a copy of that chart in ADF scanning.....4-25
2.16 Print out a total quality check pattern ..................................................................4-25
2.17 Adjust the touch panel (Function code 78) (For models with touch panel)..........4-25
2.18 Switch back to standby ........................................................................................4-25
3 IF YOU REPLACE THE ADF OR ADF-RELATED PARTS .........................................4-26
3.1 Print out an ADF copy chart and make a copy of that chart in ADF scanning.....4-26
4 IF YOU REPLACE THE INK ABSORBER BOX OR FLUSHING BOX.......................4-29
4.1 Reset each of the purge and flushing counts......................................................4-29
5 IF YOU REPLACE THE CONTROL PANEL ASSY, PANEL PCB OR LCD UNIT......4-30
5.1 Adjust the touch panel (Function code 78) (For models with touch panel)..........4-30
5.2 Check LCD operation (Function code 12)...........................................................4-30
5.3 Check the operation of the panel PCB (Function code 13).................................4-30
6 IF YOU REPLACE THE FB UNIT* OR DOCUMENT SCANNER UNIT ......................4-31
6.1 Acquire white level data and set CIS scanner area (Function code 55) ..............4-31
6.2 Print out an ADF copy chart and make a copy of that chart in ADF scanning.....4-31
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CHAPTER 5 SERVICE FUNCTIONS .................................................................................5-1
1 MAINTENANCE MODE ................................................................................................ 5-1
1.1 Entry to the Maintenance Mode........... ............... .............. .......................... ...........5-1
1.1.1 How to Enter the End User-accessible Maintenance Mode..........................5-1
1.1.2 How to Enter the Maintenance Mode Exclusive to Service Personnel .........5-2
1.2 Key Operation in Maintenance Mode....................................................................5-2
1.2.1 Entering a Desired Function Code at the Initial Stage of the Maintenance
Mode.............................................................................................................5-2
1.2.2 Keys to be Used in the Maintenance Mode ..................................................5-3
1.3 List of Maintenance-mode Functions.....................................................................5-4
1.4 Detailed Description of Maintenance-mode Functions..........................................5-5
1.4.1 EEPROM Parameter Initialization (Function code 01, 91)............................5-5
1.4.2 C reating of H ead Calibra t ion Data an d W riting it into Flash ROM
(Function code 02)........................................................................................5-6
1.4.3 Printout of Scanning Compensation Data (Function code 05)......................5-9
1.4.4 ADF Performance Test (Function code 08) .......... .............. ........................5-11
1.4.5 Printout of Nozzle Test Pattern (Function code 09)....................................5-12
1.4.6 F irmware Sw it c h Setting and Printout (F unction co des 10 and 11 )
(User-accessible)........................................................................................5-14
1.4.7 Operational Check of LCD (Function code 12) (User-accessible)..............5-17
1.4.8 Operational Check of Panel PCB (Function code 13).................................5-18
1.4.9 EEPROM Dump a nd Log Inform at ion Transf er (F unction c ode 17)
(User-accessible)........................................................................................5-20
1.4.10 Updatin g of Firmware Using an Ex t ernal Mem ory (Function code 28 ) .......5-21
1.4.11 Sensor Operational Check (Function code 32)...........................................5-22
1.4.12 Backup of Machine Information (Function code 46) (User-accessible).......5-24
1.4.13 Setting of Country/Language (Function code 52) (User-accessible) ..........5 -26
1.4.14 Transfer of Receiv ed FAX Dat a and/or Equipmen t's Log
(Function code 53) (User-accessible)......................................................... 5 -27
1.4.15 Fine Adjustment of Scanning Position (Function code 54) .........................5-30
1.4.16 Acquis iti on of White Le v el D at a and CIS Sc an ner Area S et t ing
(Function code 55)......................................................................................5-31
1.4.17 Updating of Paper Feeding Correction Value (Function code 58) ..............5-32
1.4.18 Checking of CIS T rav el and Spec if y i ng of CIS Typ e (F unction co de 59). ...5-39
1.4.19 Printout of PRN/JPEG Files in Memory Card (Function code 61)...............5-40
1.4.20 Travel Check of the Head/Carriage Unit and Operational Check of the
Pressure Roller (Function code 63)............................................................5-41
1.4.21 Alignment of Vertical Print Lines in Monochrome (Function code 65) ........5-42
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1.4.22 Margin Adjustment in Borderless Printing (Function code 66)
(User-accessible)........................................................................................5-44
1.4.23 Updatin g of Head Pr operty Data and Backup/Rest oration of He ad
Calibration Data (Function code 68)...........................................................5-48
1.4.24 Traveling Speed Check of Head/Carriage Unit (Function code 69)............5 -50
1.4.25 Cleaning of Leveler Roller (LR) ASSY (Function code 70).........................5-51
1.4.26 EEPROM Customizing (Function code 74).................. ............... .............. ..5-52
1.4.27 Travel of H ead/Carriage Unit (fo r removin g paper parti c les and dust accumulated on the maintenance unit) (Function code 75)
(User-accessible)........................................................................................5-56
1.4.28 Purge Operation (Function code 76) (User-accessible)..............................5-57
1.4.29 Print of the Equipment’s Log (Function code 77)........................................5-60
1.4.30 Adjustment of Touch Panel (Function code 78)..........................................5-63
1.4.31 Display of the Equipment's Log (Function code 80) (User-accessible).......5 -65
1.4.32 Equipment Error Code Indication (Function code 82) (User-accessible)....5-70
1.4.33 Assurance Mode Switch Setting (Function code 88) (User-accessible) .....5-70
2 OTHER SERVICE FUNCTIONS ..................................................................................5-78
2.1 Can c ellation of th e Pin TX Lock M ode (Not applicable to Ja panese and
U.S.A. models)....................................................................................................5-78
2.2 Displaying the Firmware Version.........................................................................5-78
2.3 Moving the Head/Carriage Unit...........................................................................5 -78
2.4 Retrieving the Equipment Log Information..........................................................5-79
CHAPTER 6 Circuit Diagrams and Wiring Diagrams .....................................................6-1
APPENDIX 1 SERIAL NUMBERING SYSTEM..........................................................App. 1-1
APPENDIX 2 DELETION OF USER SETTING INFORMATION................................App. 2-1
A2.1 Deleting User Setting Info from the Machine..........................................App. 2-1
APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER .....................App. 3-1
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REGULATION

Standard telephone and FCC notices (MFC models only)
These notices are in effect on models sold and used in the United States only.
When
programming emergency numbers or making tes t calls to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
• Perform these activiti es in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the backside of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular jack, USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
The REN is used to determine the num ber of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier products, the REN is separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discont inuanc e of service may be required. But if advance notice isn' t practical, the telephone company will notify the customer as soon as possibl e. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
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Federal Communications Commission (FCC) Declaration of Conformity (USA
only)
Product Name: MFC-J280W/J425W/J430W/ J625DW/ J825DW/J835DW
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Industry C anada Co mpliance Statement (C an ada only)
This Class B digital apparatus complies with Canadian ICES–003. Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of this device.
L'utilisat io n d e c e dis p os it if es t autorisée s e ulement au x conditions sui v a ntes: (1) il ne doit pas produire de brouillage et (2) l'utilisateur du dispositif doit être prêt à accepter tout brouillage radioélectri que re çu, mê me s i ce brouillage est susceptible de compromettre le fonctionnement du dispositif.
EQUIPMENT A TTACHMENT LIMITATIONS (Canada only) (MFC models only)
NOTICE
This product meets the applicable Industry Canada technical specifications.
NOTICE
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
For use in the USA or Canada only
These machines are made for use in the USA and Canada only . We cannot recommend using them overseas because it may violate the T elecommunications Regulations (MFC models only) of that country and the power requirements of your machine may not be compatible with the power available in foreign countries. Using USA or Canada models overseas is at your own risk and may void your warranty.
LAN connection (Network models only)
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Declaration of Conformity (Europe only)
We, Brother Industries, Ltd. 15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan declare that this product is in compliance with the essential requirements of Directives 1999/5/
EC and 2009/125/EC.
The Declaration of Conformity (DoC) is on our Website. Please go to http://solutions.brother.com/
-> choose region (eg. Europe)
-> choose country
-> choose your model
-> choose "Manuals"
-> choose Declaration of Conformity (Select Language when required.)
Wiring information (U.K. only)
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same rating as the original fuse. Always replace the fuse cover. Never use a plug that does not have a cover. If in any doubt, call a qualified electrician.
Warning - This machine must be earthed. The wires in the mains lead are colored in line with the following code:
- Green and Yellow: Earth
- Blue: Neutral
- Brown: Live
Radio interference
This product complies with EN55022 (CISPR Publication 22)/Class B. When connecting the machine to a computer, ensure that you use a USB cable which does not exceed 2 m in length.
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Recyclin g informati on in accor d an ce with the W EEE (200 2/ 96/EC) and B attery
(2006/66/ EC) Directi ves
Product mark Battery mark
European Union only
The product/battery is marked with one of the above recycling symbols. It indicates that at the end of the life of the product/battery, you should dispose of it separately at an appropriate collection point and not place it in the normal domestic waste stream.
For products with user replaceable batteries please refer to the users guide for replacement instructions.
Inte rnation al ENERGY STAR® Qualification Statement
The purpose of the International ENERGY STAR® Program is to promote the development and popularization of energy-efficient equipment.
As an ENERGY STAR meets the ENER GY STAR
®
Partner, Brother Industries, Ltd. has determined that this product
®
specifications for energy efficiency.
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SAFETY INFORMATION

WARNING
CAUTION
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.
CAUTION
CAUTION or moderate injuries.
indicates a potentially hazardous situation which, if not avoided, may result in minor
IMPORTANT
IMPORTANT damage to property or loss of product functionality.
Follow all warnings and instructions marked on the machine.
indicate a potentially hazardous situation which, if not avoided, may result in
Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.
Electrical Hazard icons alert you to possible electrical shock. Improper Setup icons alert you to devices and operations that are not compatible with
the machine. Fire Hazard icons alert you to the possibility of fire.
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CHAPTER 1 SPECIFICATIONS

This chapter lists the specifications of each model, which enables you to make a comparison of different models.

1 GENERAL

1.1 General
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW
Print Hea d BH11
Minimum Droplet Size
Scanning Method CIS CPU Speed RISC 192 MHz Backup Clock Yes
BK: 3 pl
CMY: 1.5 pl
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W
Print Hea d BH11
Minimum Droplet Size
Scanning Method CIS CPU Speed RISC 192 MHz Backup Clock Yes
Model MFCJ625DW MFCJ825DW MFCJ835DW
Print Hea d BH11
Minimum Droplet Size
Scanning Method CIS CPU Speed RISC 192 MHz Backup Clock Yes
BK: 3 pl
CMY: 1.5 pl
BK: 3 pl
CMY: 1.5 pl
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1.2 Media Specifications
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW
A4, LTR, LGL, EXE,
JIS B5
Photo (102x152 mm/4x6"),
Indexcard (127x203 mm/5x8"),
Photo-2L (127x178 mm/5x7"),
Media Sizes
Media Weights
Media Types
Standard Tray
Photo Tray
Lower Tray
Duplex
ADF (width/length)
Scanner Glass (width/length)
Standard Tray 64-220 g/m Photo Tray Lower Tray Duplex ADF Standard Tray Plain, I nk je t, G lo ss y (c as t/r e s in co at ed), Transpa re ncy Photo Tray Lower Tray Duplex ADF
(100x148 mm/3 .9 x5.8 " ),
Post Card 2
(148x200 mm/5 .8 x7.9 " ),
C5 Envelope, Com-10, DL Envelope, Monarch
*1
, A5, A6,
A4, LTR, EXE, JIS B5*
Post Card 1
*1
*1
(Doubl e)
N/A
N/A
N/A 148/148 mm to 215.9/355.6 mm (5.8/5.8" to 8.5/14.0")
N/A 64-220 g/m2 (17-58 lb.)
N/A 64-105 g/m2 (17-28 lb.) N/A 64-90 g/m2 (17-24 lb.)
N/A Plain, I nkjet, Glos sy (cast/resin coated)
N/A Plain N/A Plain
Indexcard (127x203 mm/5x8"), Photo-2L (127x178 mm/5x7"),
Post Card 1
Post Card 2*
C5 Envelope, Com-10, DL Envelope, Monarch
Photo-L (89 x 127 mm / 3.5 x 5")
N/A
Up to 215.9/297 mm (up to 8.5/11.7")
2
N/A
N/A
1
, A5, A6, Photo (102x152 mm/4x6"),
*1
(100x148 mm/3.9x5.8"),
1
(Double)(148x200 mm/5.8x7.9"),
Photo ( 102 x 152 mm / 4 x 6"),
<PC Print>
A4/LTR/EXE/A5/A6
<Copy>
Letter/A4/A5
(17-58 lb.)
*1 User defined.
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MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W
A4, LTR, LGL, EXE, JIS B5
(102x152 mm/4x6"), Indexcard
(127x203 mm/5x8"), Photo-2L
1
(Double) (148x200 mm 5.8x7.9"),
C5 Envelope, Com-10, DL Envelope, Monarch
Up to 215.9/297 mm (up to 8.5/11.7")
N/A
Media Sizes
Media Weights
Media Types
Standard Tray
(127x178 mm/5x7"), Post Card 1
Post Card 2*
Photo Tray Lower Tray Duplex ADF
(width/length)
N/A 148/148 mm to 215.9/355.6 mm (5.8/5.8" to 8.5/14.0")
Scanner Glass (width/length)
Standard Tray 64-220 g/m Photo Tray Lower Tray
Duplex
ADF
N/A 64-90 g/m2 (17-24 lb.) Standard Tray Plain, I nk je t, G lo ss y (c as t/r e s in co ated), Tran spa rency Photo Tray Lower Tray Duplex ADF
N/A Plain
*1
, A5, A6, Photo
*1
(100x148 mm/3.9x5.8"),
N/A N/A N/A
2
(17-58 lb.) N/A N/A
N/A N/A N/A
64-105 g/m
(17-28 lb.)
*1 User defined.
2
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Media Sizes
Media Weights
Media Types
Model MFCJ625DW MFCJ825DW MFCJ835DW
A4, LTR, LGL, EXE, JIS B5
*1
, A5, A6,
Photo (1 02x152 mm/4x6"),
Index card (127x203 mm/5x8"),
Standard Tray
Photo-2 L (127x17 8 mm/5x7"),
Post Card 1 *
1
(100x148 mm/3.9x5.8"),
*1
Post Card 2
(Double)
(148x200 mm 5.8x7.9"),
C5 Envelope, Com-10, DL Envelope, Monarch
Photo Tray
Lower Tray
Photo (102 x 152 mm / 4 x 6"),
Photo- L (89 x 127 mm / 3.5 x 5")
N/A
<PC Print>
Duplex
ADF (width/length)
Scanner Glass (width/length)
148/148 mm to 215.9/355.6 mm (5.8/5.8" to 8.5/14.0")
Up to 215.9/297 mm (up to 8.5/11.7")
Standard Tray 64- 22 0 g/m Photo Tray 64-220 g/m Lower Tray Duplex 64-105 g/m ADF 64-90 g/m
A4/LTR/EXE/A5/A6
<Copy>
*2
Letter/A4/EXE
/A5
2
(17-58 lb.)
2
(17-58 lb.)
N/A
2
(17-28 lb.)
2
(17-24 lb.) Standard Tray Plain, Inkjet, Glossy (cast/resin coated), Transparency Photo Tray Plain, Inkjet, Glossy (cast/resin coated) Lower Tray
N/A Duplex Plain ADF Plain
*1 User defined. *2 US models only.
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1.3 Paper Handling
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW
Standard Tray 100 sheets (80 g/m
Paper Input (sheets)
Outp ut Pap er Capacit y (sheets)
Photo Tray
Lower Tray
ADF
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W
Standard Tray 100 sheets (80 g/m
Paper Input (sheets)
Outp ut Pap er Capacit y (sheets)
Photo Tray Lower Tray
ADF
N/A
N/A
50 (80 g/m
N/A
50 (80 g/m
2
)
20 sheets
(thickness: 0.25 mm)
N/A
Base : 15 pages
Conditional : 20 pages*
2
)
2
) N/A N/A
Base : 15 pages
Conditional : 20 pages*
2
)
Model MFCJ625DW MFCJ825DW MFCJ835DW
Standard Tray 100 shee ts (80 g/m
Paper Input (sheets)
Outp ut Pap er Capacit y (sheets)
Photo Tray 20 sheets (th ic k ness: 0.2 5 mm ) Lower Tray
ADF
2
N/A
Base : 15 pages
Conditional : 20 pages*
2
50 (80 g/m
)
* Temperature: 68-78.8°F (20-26°C)
Humidity: 40-50% wit hout condensation Paper: BP60MP plain p aper / Xerox4200 20 lb.
)
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1.4 LCD/Panel
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW
Size & Type 1.9" STN 3.3" TFT
LCD
Touch-Panel 3.3" TP
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W
Size & Type 1.9" STN
LCD
T ouch-Panel 3.3" TP
Model MFCJ625DW MFCJ825DW MFCJ835DW
Size & T ype 1.9" STN 3.3" TFT
LCD
T ouch-Panel 3.3" TP
1.5 Memory
N/A
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW
Memory Capacity (physical: megabytes)
Memory Backup (with battery, 24 hours)
40 MB 64 MB
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W
Memory Capacity (physical: megabytes)
Memory Backup (with battery, 24 hours)
Model MFCJ625DW MFCJ825DW MFCJ835DW
Memory Capacity (physical: megabytes)
Memory Backup (with battery, 24 hours)
64 MB
N/A
40 MB
N/A
N/A
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1.6 Interface
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW Host Interface USB 2.0 Hi -Speed LAN Wireless LAN Yes Bluetooth IrSimple PictBridge USB Flash Memory
Acceptable Media (Type & Size) / Media Card
N/A Yes N/A Yes
N/A
N/A Yes
N/A N/A
Memory Stick/ Memory Stick Duo: 16-128 MB
Memory Stick Pro: 256 MB - 16 GB
SD Memory Card: 16 MB - 2 GB
SDHC Memory Card: 4-32 GB
SDXC Memory Card: 48-64 GB Multi Media Card: 32 MB - 2 GB MultiM edia Card plus: 128 MB - 4 GB MultiM edia Card mobile: 64 MG - 1 GB (with adapter)
(MagicGate: YES if not use MG function)
(miniSD, miroSD with adapter)
(miniSDHC, miroSDHC with adapter)
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MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Host Interface USB 2.0 Hi -Speed LAN Wireless LAN Yes Bluetooth IrSimple PictBridge USB Flash Memory Acceptable Media
(Type & Size) / Media Card
Model MFCJ625DW MFCJ825DW MFCJ835DW Host Interface USB 2.0 Hi-Speed LAN Wireless LAN Yes Bluetooth IrSimple PictBridge Yes USB Flash Memory Yes
Memory Stick/ Memory Stick Duo: 16-128 MB
Memory Stick Pro: 256 MB - 16 GB
SD Memory Card: 16 MB - 2 GB
Acceptable Media (Type & Size) / Media Card
SDHC Memory Card: 4-32 GB
SDXC Memory Card: 4 8-6 4 GB Multi Media Card: 32 MB - 2 GB MultiMedia Card plus: 128 MB - 4 GB MultiMedia Card mobile:64 MG - 1 GB (with adapter)
N/A Yes
N/A N/A
(Magic G ate: YES i f not use MG function)
(miniSD, miroSD with adapter)
(miniSDHC, miroSDHC with adapter)
N/A
N/A N/A N/A N/A
N/A
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1.7 Others
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW Operating Environment
Temperature (B es t P rin t Quality)
Operating Environment Humidity (Best Print Quality)
Power Consumption Approx. (Copy Mode Ready Mode/ Sleep Mode/OFF)
Sound Pr essure Level (Operating)
Machine Dimensions
Machine Weight 8.7 kg (19.2 lb.) 9 kg (19.8 lb.) 9.3 kg (20.5 lb.)
U.S.A. 19/ 5/1.5 /0 .2 W
*1
Europe/
*2
/
Asia/ Oceania
18/5/1.5/0.15 W 18/5 .5/1.5/0.15 W 24/6.5/2.5/0.15 W
405 mm (W)
378 mm (D ) 160 mm (H )
*1 Measured when the machine is connected to a USB interface. *2 The measuring conditi ons differ depending upon the model.
10-35 (20-33) degrees centigrade
20-80% (20-80%)
N/A
50 dBA (Maximum)
405 mm (W)
378 mm (D) 180 mm (H)
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MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Operating Environment
Temperature (B es t P rin t Quality)
Operating Environment Humidity (Best Print Quality)
Power Consumption Approx. (Copy Mode Ready Mode/ Sleep Mode/OFF)
Sound Pr essure Level (Operating)
Machine Dimensions
Machine Weight 8.7 kg (19.2 lb.) 9 kg (19.8 lb.)
Operating Environment Temperature (B es t P rin t Quality)
Operating Environment Humidity (Best Print Quality)
Power Consumption Approx. (Copy Mode Ready Mode/ Sleep Mode/OFF)
Sound Pr essure Level (Operating)
Machine Dimensions
Machine Weight 9 kg (19.8 lb.) 9.3 kg (20.5 lb.)
U.S.A. 19/5.5/2/0.2 W
*1
Europe/ Asia/
*2
/
Oceania Taiwan
Model MFCJ625DW MFCJ825DW MFCJ835DW
U.S.A. 19/5.5/2/0.2 W 23/6/2.5/0.2 W
*1
Europe/ Asia/
*2
/
Oceania Taiwan 19/5.5/2/0.2 W 23/6/2.5/0.2 W
N/A 19/5.5/2/0.15 W
N/A 19/5.5/2/0.2 W
405 mm (W)
378 mm (D) 160 mm (H)
10-35 (20-33) degrees centigrade
19/6/2/0.15 W 24/6.5/2.5/0.15 W
405 mm (W)
378 mm (D) 180 mm (H)
10-35 (20-33) degrees centigrade
20-80% (20-80%)
50 dBA (Maximum)
409 mm (W)
375 mm (D) 180 mm (H)
20-80% (20-80%)
50 dBA (Maximum)
405 mm (W)
378 mm (D) 180 mm (H)
409 mm (W)
375 mm (D) 180 mm (H)
409 mm (W)
375 mm (D) 180 mm (H)
*1 Measured when the machine is connected to a USB interface. *2 The measuring conditi ons differ depending upon the model.
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2 TELEPHONE

DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW Handset Digital Cordless Phone
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Handset Digital Cordless Phone
Model MFCJ625DW MFCJ825DW MFCJ835DW Handset Digital Cordless Phone
N/A N/A
N/A N/A
N/A N/A
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3FAX

DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW Mode m Speed Transmission Speed ITU-T Group
Document
Color FAX
(Send/Receive) Memory
(Send/Receive)
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Modem Speed 14,400 bps (FAX) Transmission Speed Approx. 7 seconds (ITU-T Test Chart #1, MMR) ITU-T Group G3
Color FAX
Document (Send/Receive)
Memory (Send/Receive)
Yes/Yes (ITU-T color FAX)
No/Yes (ITU-T color FAX)
N/A N/A N/A
N/A
N/A
Model MFCJ625DW MFCJ825DW MFCJ835DW Modem Speed 14,400 bps (FAX) 33,600 bps (FAX)
Transmission Speed
ITU-T Group G3 Super G3
Document
Color FAX
(Send/Receive) Memory
(Send/Receive)
Approx. 7 seconds
(ITU-T T est Chart #1,
MMR)
Yes/Yes (ITU-T color FAX)
No/Yes (ITU-T color FAX)
Approx. 3 seconds
(ITU-T T est Chart #1, MMR)
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4 PRINTER

DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW Print Speed ESAT
(based on ISO/IEC 24734) Draft Print Speed (mono/color)
*time calculat e d incl uding paper feeding
Resolution (horizontal x vertical)
Auto Duplex Print
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Print Speed ESAT
(based on ISO/IEC 24734) Draft Print Speed (mono/color)
*time calculat e d incl uding paper feeding
Resolution (horizontal x vertical)
Auto Duplex Print
10 / 8.0 ipm 12 / 10 ipm
33 / 26 ppm 35 / 27 ppm
Up to 1200 x 6000 dpi
N/A Yes
10 / 8.0 i pm
33 / 26 ppm
Up to 1200 x 6000 dpi
N/A
Model MFCJ625DW MFCJ825DW MFCJ835DW Print Speed ESAT
(based on ISO/IEC 24734) Draft Print Speed (mono/color)
*time calculat e d incl uding paper feeding
Resolution (horizontal x vertical)
Auto Duplex Print Yes
33 / 26 ppm 35 / 27 ppm
12 / 10 ipm
Up to 1200 x 6000 dpi
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5COPY

DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW Copy Speed ESAT
(based on ISO/IEC 24735) *Thi s sp ec is for AD F model only
Draft Copy Speed (A4/LTR) *time calculat e d incl uding paper feeding **EU's default is calculated by "normal mode" speed
Resolution (horiz on tal x vertical)
Duplex Copy
Mono
Color
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Copy Speed ESAT
(based on ISO/IEC 24735) *Thi s sp ec is for AD F model only
Draft Copy Speed (A4/LTR) *time calculat e d incl uding paper feeding **EU's default is calculated by "normal mode" speed
Resolution (horiz on tal x vertical)
Duplex Copy
Mono
Color
N/A 6.0 / 6.0 ipm (600 x 600 dpi)
22 / 20 cpm 23 / 20 cpm
Print: Maximum 1200 x 1200 dpi Scan: Maximum 1200 x 1200 dpi
Print: Maximum 1200 x 1200 dpi Scan: Maximum 1200 x 1200 dpi
N/A Yes
N/A 5.0 / 5.0 ipm (600 x 600 dpi)
22 / 20 cpm
Print: Maximum 1200 x 1200 dpi Scan: Maximum 1200 x 1200 dpi
Print: Maximum 1200 x 1200 dpi Scan: Maximum 1200 x 1200 dpi
N/A
Model MFCJ625DW MFCJ825DW MFCJ835DW Copy Speed ESAT
(based on ISO/IEC 24735) *Thi s sp ec is for AD F model only
Draft Copy Speed (A4/LTR) *time calculat e d incl uding paper feeding **EU's default is calculated by "normal mode" speed
Resolution (horiz on tal x vertical)
Duplex Copy Yes
Mono
Color
6.0 / 6.0 ipm (600 x 600 dpi)
23 / 20 cpm
Print: Maximum 1200 x 1200 dpi Scan: Maximum 1200 x 1200 dpi
Print: Maximum 1200 x 1200 dpi Scan: Maximum 1200 x 1200 dpi
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6 SCANNER

DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW
Scan Speed (Mono/Color) *@100 dpi
Resolution (horiz on tal x vertical)
Optical
Interpolated For XP/Vista/Windows 7, up to 19200x19200 dpi with Scanner Utility
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Scan Speed
(Mono/Color) *@100 dpi Resolution
(horiz on tal x vertical)
Scan Speed (Mono/Color) *@100 dpi
Resolution (horiz on tal x vertical)
Optical
Interpolated For XP/Vista/Windows 7, up to 19200x19200 dpi with Scanner Utility
Model MFCJ625DW MFCJ825DW MFCJ835DW
A4: 3.37 seconds /
4.83 seconds
L TR: 3.17 seconds /
4.54 seconds
Optical
Interpolated For XP/Vista/Windows 7, up to 19200x19200 dpi with Scanner Utility
FB: 1200 x 2400 dpi
ADF: 1200 x 600 dpi
A4: 3.37 seconds / 4.83 seconds
LTR: 3.17 seconds / 4.54 seconds
FB: 1200 x 2400 dpi
ADF: 1200 x 600 dpi
A4: 3.37 seconds / 4.83 seconds
LTR: 3.17 seconds / 4.54 seconds
FB: 1200 x 2400 dpi ADF: 1200 x 600 dpi
A4: 3.37 seconds / 3.37 seconds
LTR: 3.17 seconds / 3.17 seconds
FB: 2400 x 2400 dpi
ADF: 2400 x 1200 dpi
A4:
3.37 seconds / 3.37 seconds LTR:
3.17 seconds / 3.17 seconds
FB: 2400 x 2400 dpi
ADF: 2400 x 1200 dpi
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7 SOFTWARE

DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW
Support OS Version
Windows
Macintosh Mac OS X 10.4.11, 10.5.x, 10.6.x
Server 2003/2003 x64/2003 R2/2003 R2 x64/2008/2008 R2
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W
Support OS Version
Support OS Version
Windows
Macintosh Mac OS X 10.4.11, 10.5.x, 10.6.x
Model MFCJ625DW MFCJ825DW MFCJ835DW
Windows
Macintosh Mac OS X 10.4.11, 10.5.x, 10.6.x
Server 2003/2003 x64/2003 R2/2003 R2 x64/2008/2008 R2
Server 2003/2003 x64/2003 R2/2003 R2 x64/2008/2008 R2
2000/XP/XP Prof essional x64/Vista/7
2000/XP/XP Professional x64/Vista/7
2000/XP/XP Professional x64/Vista/7
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8NETWORK

8.1 Network
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW
Internet FAX (Firmware)
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W
Internet FAX (Firmware)
Model MFCJ625DW MFCJ825DW MFCJ835DW
Internet FAX (Firmware)
8.2 Wired
N/A
N/A
N/A
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ 725DW DCPJ925DW
Model Name (Ethernet)
Network Con ne ct i on (E ther n et)
N/A Embedded (NC-250h)
N/A
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Model Name (Ethernet) Network Con ne ct i on (E ther n et)
Model MFCJ625DW MFCJ825DW MFCJ835DW
Model Name (Ethernet)
Network Con ne ct i on (E ther n et)
N/A
N/A
Embedded
(NC-250h)
Ethernet 10/100B ASE-T X
Auto Negotiation
Ethernet 10/100BASE-TX
Auto Negotiation
N/A N/A
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8.3 Wireless
DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW Model Name (Wireless) Embedded (NC-260w ) Network Connecti on
(Wireless)
Wireless Security
WiFi Certification WiFi b, g and n WCN
(Windows Connect Now)
AOSS Yes
Setu p Su pp o rt Utility
WPS (WiFi Protected Setup)
SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP: AES), WPA2-PSK (AES)
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Model Name (Wireless) Embedded (NC-260w ) Network Connecti on
(Wireless)
Wireless Security
WiFi Certification WiFi b, g and n WCN
(Windows Connect Now)
AOSS Yes
Setu p Su pp o rt Utility
WPS (WiFi Protected Setup)
SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP: AES), WPA2-PSK (AES)
IEEE 80 2.11 b/g/n
**NO LEAP**
N/A
Yes
IEEE 80 2.11 b/g/n
**NO LEAP**
N/A
Yes
Model MFCJ625DW MFCJ825DW MFCJ835DW Model Name (Wireless) Embedded (NC-260w) Network Connecti on
(Wireless)
SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP: AES), WPA2-PSK
Wireless Security
WiFi Certification WiFi b, g and n WCN
(Windows Connect Now)
AOSS Yes
Setu p Su pp o rt Utility
WPS (WiFi Protected Setup)
IEEE 80 2.11 b/g/n
(AES)
**NO LEAP**
N/A
Yes
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9 SUPPLIES/OPTIONS

DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW Ink
Cartridge Yield (@ISO pattern/ normal)
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Ink Cartridge Yield (@ISO pattern/ normal)
Ink Cartridge Yield (@ISO pattern/ normal)
Bundled Ca rt ri dges Approx. 80 % of su pp ly st an da rd cartri dg es Supply Standard
Cartridges Supply High Yield
Cartridges
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W
Bundled Ca rt ri dges Approx. 80 % of su pp ly st an da rd cartri dg es Supply Standard
Cartridges Supply High Yield
Cartridges
Model MFCJ625DW MFCJ825DW MFCJ835DW
Bundled Cartridges Ap prox. 80 % of supply standard cartri dges Supply Standard
Cartridges Supply High Yield
Cartridges
BK: 300 pages CL: 300 pages
BK: 600 pages CL: 600 pages
BK: 300 pages
CL: 300 pages
BK: 600 pages
CL: 600 pages
BK: 300 pages
CL: 300 pages
BK: 600 pages
CL: 600 pages
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10 SERVICE INFORMATION

DCPJ525W/J725DW/J925DW
Model DCPJ525W DCPJ725DW DCPJ925DW Monthly Volume 2500 pages Mach in e Lif e 3000 0 pages or 5 years Parts Life
(Doc um e nt sc an ner unit) MTBF (Mea n Time Between
Failures) MTTR (Mean Time To Be
Repaired)
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
Model MFCJ280W MFCJ425W MFCJ430W MFCJ435W Monthly Volume 2500 pages Mach in e Lif e 3000 0 pages or 5 years Parts Life
(Doc um e nt sc an ner unit) MTBF (Mea n Time Between
Failures) MTTR (Mean Time To Be
Repaired)
30000 pages (Total in flat-bed and ADF scanning)
4000 hours
30 minutes
30000 pages (Total in flat-bed and ADF scanning)
4000 hours
30 minutes
Model MFCJ625DW MFCJ825DW MFCJ835DW Monthly Volume 2500 pages Mach in e Lif e 30000 page s or 5 years Parts Life
(Doc um e nt sc an ner unit) MTBF (Mea n Time Between
Failures) MTTR (Mean Time To Be
Repaired)
30000 pages (Total in flat-bed and ADF s c anning)
4000 hours
30 minutes
1-20
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11 PAPER

11.1 Paper Specifications
Paper type and size for each operation
Paper Type Paper Size Usage
Fax Copy Photo
Capture
Cut Sheet Letter 215.9 x 279.4 mm (8 1/2 x 11 inches) Yes Yes Yes Yes
A4 210 x 297 mm (8.3 x 1 1.7 inches) Yes Y es Yes Yes Legal 215.9 x 355.6 mm (8 1/2 x 14 inches) Yes Yes -- Yes Executive 184 x 267 mm (7 1/4 x 10 1/2 inches) -- Yes -- Yes JIS B5 182 x 257 mm (7.2 x 10.1 inches) -- -- -- User
A5 148 x 210 mm (5.8 x 8.3 inches) -- Yes -- Yes A6 105 x 148 mm (4.1 x 5.8 inches) -- -- -- Y es
Cards Photo 10 x 15 cm (4 x 6 inches) -- Yes Yes Yes
Photo L 89 x 127 mm (3 1/2 x 5 inches) -- -- -- Yes Photo 2L 13 x 18 cm (5 x 7 inches) -- -- Yes Yes Index Card 127 x 203 mm (5 x 8 inches) -- -- -- Yes Postcard 1 100 x 148 mm (3.9 x 5.8 inches) -- -- -- User
Postcard 2 (Double)
Envelopes C5 Envelope 162 x 229 mm (6.4 x 9 inches) -- -- -- Yes
DL Envelope 1 10 x 220 mm (4.3 x 8.7 inches) -- -- -- Yes COM-10 105 x 241 mm (4 1/8 x 9 1/2 inches) -- -- -- Y es Monarch 98 x 191 mm (3 7/8 x 7 1/2 inches) -- -- -- Yes Y4 Envelope 105 x 235 mm (4.1 x 9.3 inches) -- -- -- Yes
Transparencies Letter 215.9 x 279.4 mm (8 1/2 x 11 inches) -- Yes -- Yes
A4 210 x 297 mm (8.3 x 1 1.7 inches) -- Yes -- Yes Legal 215.9 x 355.6 mm (8 1/2 x 14 inches) -- Yes -- Yes A5 148 x 210 mm (5.8 x 8.3 inches) -- Yes -- Yes
148 x 200 mm (5.8 x 7.9 inches) -- -- -- User
Printer
defined
defined
defined
Paper wei g h t, thickness and capaci ty
Paper Type Weight Thickness No. of
Cut Sheet Plain Paper 17 to 32 lb. (64 to 120 g/m
2
) 3 to 6 m il (0.08 to 0. 15 mm) 100 Inkjet Paper 17 to 53 lb. (64 to 200 g/m2) 3 to 10 mil (0.08 to 0.25 mm) 20 Glossy Paper Up to 58 lb. (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) 20
Cards Photo 4 x 6 inches Up to 58 lb. (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) 20
2
Index Card Up to 32 lb. (Up to 120 g/ m
Envelopes 20 to 25 lb. (75 to 95 g/m
) U p to 6 m il (Up to 0.15 m m ) 30
2
) Up to 20 mil (Up to 0.52 mm) 10
Transparencies -- -- 10
*1
Up to 100 sheets of plain paper 20 lb. (80 g/m2).
*2
BP71 69 lb. (260 g/m2) paper is especially designed for Brother inkjet machines.
1-21
sheets
Confidential
*1 *2 *2
Page 43
*
Recommended print media
To get the best print quality, we suggest using Brother paper. (See the table below.) We recommend using "3M Transparency Film" when you print on transparencies.
Paper Type Item Premium Plus Glossy Phot o
- Letter BP71GLTR
- 4 x 6 inches BP71GP Premium Glossy Photo
- Letter BP61GLL (USA only)
- 4 x 6 inches BP61GLP (USA only) Matte Inkjet (Letter) BP60ML (USA only) Plain Inkjet
- Letter BP60PL100 (USA only) A4 Plain BP60PA A4 Glossy Photo BP71GA4 A4 Inkjet (Matte) BP60MA 10 x 15 cm Glossy Photo BP71GP
Handling and using print media
Store paper in its original packaging , and keep it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Avoid touc hing the shiny (coated) side of photo paper. Load photo paper with the shiny side
facing down.
Avoid touching either side of transparencies because they absorb water and perspiration
easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.
You can only print on both sides of the paper with PC printing using Windows.
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1 0.08 inches (2 mm) or greater curve
may cause jams to occur
1-23
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11.2 Printable Area
The printable area depends on the settings in the appli cation you are using. The figures bel ow show the unprintable a reas on cut she et paper and envelopes . The machine can print in the shaded areas of cut s heet paper onl y when the Borderless print feat ure is a va ilable and tu rned on.
Top (1) Bottom (2) Left (3) Right (4) Cut Sheet 3 mm (0.12 inches) 3 mm (0.12 inches) 3 mm (0.12 inches) 3 mm (0.12 inches) Envelopes 22 mm (0.86 inches) 22 mm (0.86 inches) 3 mm (0.12 inches) 3 mm (0.12 inches)
1-24
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CHAPTER 2 ERROR INDICATION AND TROUBLESHOOTING

WARNING

1 INTRODUCTION

This section gives the service personnel some of the troubleshooting procedures to be followed if an error or malfunction occurs with the machine. It is impossible to anticipate all of the possible problems which may occur in future and determine the troubleshooting procedures, so this section covers some sample problems. However, those samples will help service personnel pinpoint and repair othe r defective elements if he/she analyzes and examines them well.
1.1 Precautions
Be sure to observe the following to prevent any secondary troubles from happening during troubleshooting.
WARNING
DO NOT use flammable substances or organic solvent such as alcohol, benzine, thinner or any type of spray to cl ean the inside or outside of the machine. Doing this may cause a fire or electrical sh ock .
Always unplug the AC power cord from the outlet when removing the covers and PCBs, adjusting the mechani sms, or conducting continuity testing with a circuit tester.
(1) When disconnecting the connectors, do not pull the lead wires but hold the connector
housings.
(2) Static electricity charged in your body may damage electronic parts.
Before handling the PCBs, touch a metal portion of the machine to discharge static electricity charged in your body. When transporting PCBs, be sure to wrap them in conductive sheets.
When replacing the PCBs, put on a grounding wrist band and perform the job on a static
mat. Also take care not to touch the conductor sections on the flat cables. (3) Be sure to observe the warnings. (4) After repairing the defective section, be sure to check again if the repaired section works
correctly.
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1.2 Initial Check
Prior to proceeding to the troubleshooting procedures, make the following initial checks:
Environmental conditions Check that:
(1) The machine is placed on a flat, firm surface. (2) The machine is used in a clean environment at or near normal room temperature (10°C to
35°C) with normal relative humidity (20 to 80%). (3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.
Power requirements Check that:
(1) The power supply specified on the rating plate on the machine is used. The supply voltage
stays within the rating ±10%. (2) All cables and harnesses are firmly connected. (3) The fuses are not blown.
Recording paper Check that:
(1) A recommended type of recording paper is used. (Refer to Chapter 1, Section 11
"PAPER.")
(2) The recording paper is not dampened.
Ink cartridges (1) Check that all of four ink cartridges are loaded.
Head/carri age u n it (1) Repeat the purge operation (Function code 76) several times. (Refer to Chapter 5, Section
1.4.28.)
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2 OVERVIEW

r
2.1 Cross-section Drawings and Components
Document scanning and feeding mechanisms
Document scanning position actuator
Document feed roller 2
(Left) (Right)
CIS unit
Document pressure bar
Document feed roller 1
ADF separation pad
Document pick-up roller
Document detection actuator
Document separation roller
Printing and paper feeding mechanisms
Paper ejection roller
Switchback roller
Head/carriage unit
(Front)
Platen
Paper feed roller
Pressure roller
Pressure roller release actuator
Registration actuato
(Rear)
2-3
DX roller
Bank ASSY
Paper pull-in rollers
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2.2 Paper Path for Documents and Recording Paper
Document path in ADF scanning
Place a document face down.
Document path in ADF scanning
(Left)
(Right)
Recording paper path
Paper path in disc printing
(Front) (Rear)
Paper path in duplex printing
Paper path from paper tray
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2.3 Parts Names and Functions
Document scanning and feeding
Names Functions Document detec tion actuator This detects whether documents are set on the document tray.
Document pick -u p ro ll er This pull s do c um ents load ed in th e d oc u m e n t tr ay in t o th e AD F. Document separati on roller and
separation rubber Document feed roller 1 This feeds a document to the scanning start position. It also ejects
Document scanning position actuator
Document feed roller 2 This feeds the scanned document to the document feed roller 1.
Printing and paper feeding
Names Functions Paper pull-in rollers These rollers pull in recordi ng paper from the paper tray.
Registration actuator This detects the le ading and trailing edges of recording paper for
Paper feed roller This stops its rotation so that the leading edge of rec ording paper
These feed document pages (drawn in by the document pick-up roller) one at a time to the docum ent feed roller 1.
the scanned document onto the document cover. This detects the leading edge of document pages, indicating the
scanning start position. This als o detects paper ja m s in th e A D F.
indicating the printing start pos ition and for judging the pape r size, respectively.
This also detects paper jams in the rear section of the machine.
comes in to conta ct with th e ro ll er f or al ig n m e n t (r e g is t r at i on ) . After registration, this roller rotates to feed the recording paper to
the printing start position. In disc printing, this roller feeds the disc tray.
Pressure roller release actuator In disc printing or in printing on glossy paper, this detects whether
the press u re roller is r el eased.
Paper ejection roller This feeds printed recording paper to the switchback roller.
In disc printing, this roller feeds and ejects the disc tray.
Switchback roller This ejects recording paper to the paper ejection tray.
In duplex printing, after feeding recording paper printed on its first side by t he specified amount, this roller reverses to feed the paper to the DX chute.
DX roller In duplex printing, this roller feeds recording paper passing through
the DX chute, to the paper feed roller.
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2.4 Block Diagram
Head/carriage unit
Carriage PCB
CR encoder sensor
Paper width sensor
Head thermistor
PF encoder sensor PCB
Carriage motor
Control panel ASSY
Panel PCB
Key matrix
Document scanner open sensor
Touch panel
Touch panel PCB *
LCD unit
Document scanner unit
1
*
CIS unit
1
Document scanner
motor
Main PCB
2
*
ADF unit
Document detection sensor PCB
Document scanning position sensor PCB
ADF motor
USB
LAN
2
*
PC
Network
3
*
Registration sensor PCB
Paper feed motor
Pressure roller release sensor PCB
ASF drive ASSY
ASF motor/encoder PCB
ASF encoder sensor
ASF motor
Maintenance unit
Purge cam switch
Disc guide sensor ASSY *
8
7
Media
*
MS/MS duo/SD
Main
ASIC
Modem
PB/USB Flash memory *
5
Speaker
*
6
Wireless LAN PCB
Ink cartridge cover sensor
[
SDAA *
Ink refill unit
Ink cartridge PCB
Ink cartridge detection sensors
Casing internal temperature thermistor
Ink remaining sensor PCB
High-yield ink cartridge sensor PCB
4
PS/MJ shield unit
4
*
4
MJ PCB *
Power supply PCB
Line External line
Power cord
*1 For models with touch panel *2 For models with ADF *3 For wired LAN-enabled models *4 For MFC only *5 For models with speaker *6 For models supporting PictBridge/USB flash memory drive *7 For models with Photo Capture Center *8 For disc printing models
4
*
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2.5 Components
A
*1 For models with ADF *2 For models without ADF *3 For models with speaker *4 For disc printing models
DF & document cover ASSY *
Document cover ASSY *
1
2
Control panel ASSY with touch panel
Speaker spring *
Speaker *
3
3
Harness cover
Scanner cover support
Document scanner unit
Control panel ASSY without touch panel
CIS flat cable cover
Jam clear cover
Harness spacer
Pressure roller release
Upper cover
Head/carriage unit
sensor harness
Pressure roller release sensor PCB ASSY
Maintenance unit + ASF drive ASSY
Registration sensor PCB ASSY
PF encoder sensor PCB ASSY
PF/registration sensor harness ASSY
Lower cover
MJ PCB ASSY
Power supply PCB ASSY
Engine unit
Disc guide and its cover *
Flushing box
Lower PS/MJ shield
Ink refill ASSY
4
Ink absorber box
Disc guide sensor
4
ASSY *
Main PCB ASSY
Ink cartridge cover sensor ASSY
Ink cartridge cover
Media module cover
Front cover
Wireless LAN PCB
Paper tray
(mini11_COMPONENTS)
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3 ERROR INDICATION

To help the user or the service personnel promptly locate the cause of a problem (if any), the machine incorporates the self-diagnostic functions which display error messages for equipment errors.
3.1 Error Codes
Error Code
In duplex printing, a sensor error has occurred during printing on the second
0E
17
18
20 Cannot identify a black ink cartridge. 2-23 21 Cannot identify a yellow ink cartri dge. 2-23 22 Cannot ide n tify a cyan ink cartridge. 2-23 23 Cannot identify a magenta ink cartridge. 2-23
24
26
27
side. (During switchbacking, the registration sensor outputs an unexpected signal.)
Recording paper size error. (Duplex PC print/Duplex copy) (Detected by the paper width sensor or registration sensor)
In switchbacki ng of pape r for pri nting on t he secon d side , a recordi ng paper jam has occurred. (The re gistration sensor does not come ON within the specified paper feeding amount.)
An ink cartridge of wrong color is load ed. (A color ink cartrid ge is lo aded in t he black ink cartridge slot.)
The service life of th e black i nk cartri dge will be expired soon. (Detected by the black ink remaining sensor)
The service life of the yellow ink cartridge will be expired soon. (Detected by the yellow ink remaining sensor)
Contents
Refer to
page:
2-21
2-22
2-22
2-24
2-25
2-25
28
29
2A No black ink cartridge loaded. (Detected by the ink cartridge detection sensor) 2-26 2B No yellow ink cartridge loaded. (Detected by the ink cartridge detection s ensor) 2-26 2C No cyan ink cartridge loaded. (Dete cted by the ink cartridge detection sensor) 2-26
2D
2F Ink cartridge cover opened. 2-27
The service life of the cyan ink cartridge will be expired soon. (Detected by the cyan ink remaining sensor)
The service life of the magenta ink cartridge will be expired soon. (Detected by the magenta ink remaining sensor)
No magenta ink cartridge loaded. (Detecte d by the ink cartridge detect ion sensor)
2-8
2-25
2-25
2-26
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Error Code
Contents
30 Carriage does not move. (Det ected by the CR encoder sensor) 2-28 31 Cannot detect the origin of the carriage. (Detected by the CR encoder sensor) 2-29 32 Capping load large. 2-29
Refer to
page:
35
38
3B
3C
Abnormal stop of head/carriage unit. (Error caused by any problem except a paper jam when the print head is not jetting out ink)
Abnormal stop of head/carriage unit during printing. (Error caused by a paper jam when the print head is not jetting out ink)
Abnormal stop of head/carriage unit during printing. (Error caused by any problem except a paper jam when the print head is jetting out ink).
Abnormal stop of head/carriage unit during printing. (Error caused by a paper jam when the print head is jetting out ink)
2-30
2-30
2-31
2-31
3E Any abnormality in the carriage motor, ASF motor, or paper feed motor. 2-32 3F Carri age does not stop. 2-32 40 Casing internal thermistor defective. (Detects -20ºC or below or 80ºC or higher) 2-33 42 Head drive voltage dropped below the lower limit. 2-33
43
Head thermistor defe ctive. (Detects -20ºC or below or 80ºC or higher when the power is turned on)
2-33
44 Abnormal temperature of the print head driver. 2-34 46 Purge counter or flushing counter overflown. 2-34 48 Head flexible cable halfway inserted. 2-34 49 Abnormal head drive voltage. (Does not rise to the spec ified level) 2-35
4F
The head drive voltage has dropped from the high to low level in an abnormally short period.
2-35
50 Purge cam switch does not come ON. 2-35
52
Failed to detect the origin of the purge cam. (Failed to detect the longest OFF domain of the purge cam)
2-36
5A Abnormal stop of purge cam being driven. 2-37 5B Abnormal stop of pump in the maintenance unit. 2-37
5D
Driver IC overcurrent protection activated when the purge cam was being driven.
2-38
5E Driver IC overcurrent protec tion activated when the pump was in ope ration. 2-38 6C Driver IC overcurrent protection activated during running of the ASF motor. 2-39 6F ASF motor doe s not st op. (Ke eps rotating for 15 seconds or more) 2-40 75 Head capping failed. 2-40 76 Head uncapping failed. 2-41
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Error Code
7A
Contents
Abnormal stop of purge cam during head capping. (When being driven in the capping direction)
Refer to
page:
2-41
7B
7D
Abnormal stop of purge cam during hea d uncappin g. (When being driven in the uncapping dire ction)
Motor driver I C overcurr ent prote ction activate d whe n the pur ge cam was bei ng driven.
2-41
2-42
7E Head property data not entered. 2-42
Recording paper size error. (During fax/list printin g) ( The paper size not
80
suitable for recording fa x was detected by the paper width sensor or registrat ion
2-43
sensor.)
81
82
84
89
Recording paper size error. (Except during fax/list pri nting) (The paper width sensor has detec ted that the paper width is les s than the specified one.)
Recording paper ja m in paper feeding. (The paper width senso r has failed to detect the leading edge of paper.)
Recording paper ja m in paper ejecting. (The registration sensor sticks to ON even after compl etion of paper ejection.)
Paper width sensor has failed to detect the origin defined on the paper feed roller.
2-44
2-44
2-45
2-45
8A PF encoder sensor cannot dete ct the rotation of the paper feed roll er. 2-46 8B PF encoder sensor detects an abnormal stop of the paper feed roller. 2-46
8C
Driver IC overcurrent protection activated during running of the paper feed motor.
2-47
8F Paper feed motor cannot stop. 2-47 90 Disc tr ay collid ed against an o b stacle in the rear of the machine. 2-48 91 Pressure roller has failed to be released. 2-48 92 Pressure roller has failed to be depressed. 2-49 93 Disc size error. Or no disc is loaded on the disc tray. 2-49 A1 Document scanner unit ope ned. 2-50 A2 During ADF scanning, a document of 90 cm or longer is detected. 2-50
A3
A5
A6
During ADF scanning, the document scanning position sensor does not come ON.
Detected abnormal level data in the CIS scanning result during fa x s ending (1st time).
Detected abnormal level data in the CIS scanning result during fax sending (retry).
2-51
2-51
2-51
A7 Mis m at ch betwee n ac tu al CIS typ e and EEPRO M d at a. 2-52 A8 Color parameter matching error. (Used for debugging at the factory.) 2-52 AF CIS positioning error. (Home positioning fa iled) 2-53
2-10
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Error Code
Contents
Refer to
BD Black level data error in scanning. 2-53
DF SDAA failure. 2-54
E0 Cannot start up the mode m normal ly even after resetting it. 2-54 E2 Wired LAN MAC address not registered. 2-54 E3 Failed to get a wireless LAN MAC address. 2-54
E6 EEPROM write error. 2-55 EA Document removed at phase B. (Detected by the document detection sensor) 2-55 EC LCD connecti on failure. 2-55 ED Touch panel initialization failed 2-56
F0 Flash file system error. 2-56 FE ROM data acquisition error. 2-56
page:
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3.2 Error Messages
Error Message Contents
B&W Pr int Only Replace Ink
BT Call Sign On (U.K. onl y )
Cannot Detect Cannot detect an ink cartridge correctly. 20, 21, 22, 2324p. 2-23
Cannot Print Replace Ink
Check f o r a Printable Disc
Comm.Error Fax comm u ni c at io n er ro r. - Chapter 2,
Connection Fail Failed to connect to the other end during FAX
Cover is Open Any cover is opened. 2F
One or more of the color ink cartridges have reached the end of their life.
Replace the color ink cartridge(s). BT Call Sign is set to ON, so the Rec eive
Mode cannot be changed.
The service life of any ink cartridge has expired.
Disc size error. Or no dis c is loaded on the disc tray.
sending or receiving.
Error Code Refer to:
Chapter 2, Section
4.10.8
- Chapter 2,
Section
4.9.5
p. 2-24
26, 27, 28, 29 p. 2-25
93 p. 2-49
Section
4.9
- Chapter 2,
Section
4.9 p. 2-27
A1
p. 2-50
Data Remaining Memory full so that data processing is
impossible.
Disc Guide is Open Disc guide opened. - Chapter 2,
Disc Jam [Front] Disc tray jammed (in t he front of the machine). 31 Disc Jam [Rear] Disc tray jammed (in the rear of the machine).
Disc Tray hits at the back
Disconnected Rem ote FAX machi ne on the other end of the
Document Jam/ Too long
DR Mode in Use The Distinctive Ringing mode is ON so that
Disc tray collided against an obstacle in the rear of the machine.
communications line, stopped its operation.
Document jam or too long document in the ADF.
the Receive Mode ca nnot be changed.
- Chapter 2,
Section
4.10.5
Section
4.10.9 p. 2-29
38 3C 84
90 p. 2-48
- Chapter 2,
A2 A3 EA
- Chapter 2,
p. 2-30 p. 2-31 p. 2-45
Section
4.9 p. 2-50
p. 2-51 p. 2-55
Section
4.9.5
High Temperature The room temperature is high. 40 p. 2-33 Hub is Unusable. A USB hub or a hub built-in USB device is
connected.
2-12
- Chapter 2,
Section
4.10.3
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Error Message Contents
Error Code Refer to:
Image Too Long. Image too long to correct or trim. - Chapter 2,
Section
4.10.4
Image Too Small. Image too small to correct or trim. - Chapter 2,
Section
4.10.4
Ink Absorber Full Purge counter or flushing counter overflown. 46 p. 2-34 Low Temperature The room temperature is low. 40 p. 2-33 Media Error The memory card or USB flash memory is
corrupted or improperly formatted.
- Chapter 2,
Section
4.10.3
Media is Full. The memory card or USB flash memory
loaded in the media slot is full or contains 999 or more files.
- Chapter 2,
Section
4.10.5
No Caller ID No caller ID information has been received. - Chapter 2,
Section
4.9.6
Disc Tray did not Feed No disc tray loaded in the disc guide. 93 p. 2-49 No File No printable files in the memo ry card or USB
flash memory drive.
- Chapter 2,
Section
4.10.3
No Ink Cartridge No ink cartridge is loaded. 2A, 2B, 2C, 2Dp. 2-26
No Paper Fed No paper is loaded in the paper tray(s). 18 Chapter 2,
Section
4.2.1
No Response/Busy The number dialed does not answer or is busy. - Chapter 2,
Section
4.9
Not Registered Speed Dial number not registered. - Chapter 2,
Section
4.9.2
Out of Memory The machine’s memory is full. - Chapter 2,
Section
4.10.5
Out of Fax Memory Data stored in the memory by Memory Send/
Receive operation has exceeded the allowable memory space.
Paper Jam Recording paper is jammed in the machine. 0E
2-13
- Chapter 2,
Section
4.10.5 p. 2-21
18 31 38 3C 82 84
p. 2-22 p. 2-29 p. 2-30 p. 2-31 p. 2-44 p. 2-45
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Error Message Contents
Touchscreen initialization failed
The touch screen was press ed before completion of power-on initialization.
Error Code Refer to:
ED p. 2-56
Unusable Device
The connected USB device could be broken. - Chapter 2, Disconnect device from front connect or & turn machine off & then o n
Unusable Device Please Discon nect
A USB device not supported by the machin e is
connected. USB Device.
Wrong Ink Color A color ink cartridge is l oaded in the black ink
cartridge slot. Wrong Paper Size Recording pape r that di f fers fro m the set tin g in
size is loaded in the paper tray.
Section
4.10.3
- Chapter 2,
Section
4.10.3
24 p. 2-24
17 80 81
p. 2-22 p. 2-43 p. 2-44
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3.3 Communications Er ror Codes
Code 1 Code 2 Cause Refer to:
10 08 Wrong number called.
11 01 No dial tone detected before start of dialing. 11 02 Busy tone detected before dialing. 11 03 2nd dial tone not detected. 11 05 No loop current det ected.
*1
11 06 Busy tone detected after dialing or called. 11 07 No response from the remote station in sending.
11 10 Unobtainable tone detected after dialing. 17 07 No response from the calling station in receiving. 20 01 Unable to detect a flag field . 20 02 Carrier was OFF for 200 milliseconds or longer. 20 03 Abort detected ("1" in succession for 7 bits or more). 20 04 Overrun detected. 20 05 A frame for 3 seconds or more received. 20 06 CRC error in answerback. 20 07 Echo command received.
Chapter 2, Section
4.9.4
20 08 Invalid command received. 20 09 Command ignored once for document setting or for
dumping-out at turn-around transmission. 20 0A T5 time-out error. 20 0B CRP received. 20 0C EOR and NULL received.
*1 Available in German models only.
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Code 1 Code 2 Cause Refer to:
32 01 Remote terminal only with V.29 capability in 2400 or
4800 bps transmission. 32 02 Remote terminal not ready for polling. 32 10 Remote terminal not equipped with password
function or its password switch OFF. 32 11 Remote terminal not equipped with or not ready for
confidential mailbox function. 32 12 Remote terminal not equipped with or not ready for
relay function. 32 13 No confidential mail in the remote terminal. 32 14 The available memory space of the remote terminal is
less than that required for reception of the
confidential or relay broadcasting instruction. 32 18 Remote terminal not equipped with color function. 40 02 Illegal coding system requested. 40 03 Illegal recording width requested. 40 05 ECM requested although not allowed. 40 06 Polled while not ready.
Chapter 2, Section
4.9.4
40 07 No document to send when polled. 40 10 Nation code or manufacturer code not coincident. 40 13 Polled by any other manufacturers' terminal while
waiting for se cure polling. 40 17 Invalid resolution selected. 40 20 Invalid full-color mode requested. 50 01 Vertical resolution capability changed after
compensation of background color. 63 01 Password plus "lower 4 digits of telephone number"
not coincident. 63 02 Password not coincident. 63 03 Polling ID not coincident. 74 DCN received. 80 01 Fallback impossible. 90 01 Unable to detect video signals or commands within 6
seconds after CFR is transmitted. 90 02 Received PPS containing invalid page count or block
count.
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Code 1 Code 2 Cause Refer to:
A0 03 Error correction sequence not terminated even at the
final transmission speed for fallback.
A0 11 Receive buffer empty. (5-second timeout) A0 12 Receive buffer full during operation except receiving
into memo ry.
A0 13 Decoding error continued on 500 lines or more. A0 14 Decoding error continued for 15 seconds or more. A0 15 Ti meout: 13 seconds or more for one-line
transmission.
A0 16 RTC not found or carrier OFF signal detected for 6
seconds.
A0 17 RTC found but no command detected for 60 seconds
or more.
A0 19 No image data to be sent. A8 01 RTN, PIN or ERR re ceived at the calling ter minal. A9 01 RTN, PIN or ERR receiv ed at the called terminal.
*1
*1
AA 18 Receive buffer full during receiving into memory.
B0 02 Unable to receive the next-page data.
Chapter 2, Section
4.9.4
B0 03 Unable to receive polling even during turn-around
transmission due to call reservation. B0 04 PC interface error.
BF 01 Communication canceled by pressing the Stop/Exit
key before establishment of FAX communication
BF 02 Communication canceled by pressing the Stop/Exit
key after establishment of FAX communication
*2
*2
.
.
BF 03 T ra nsmission canceled due to a scanni ng erro r caused
by no document or document feed problem in ADF
scanning in real time transmission.
*1 Available in German models only. *2 Establishment of FAX communication
FAX communication is established when the calling station receives a DIS (re ception capability) signal from the called station and the called station receives an NSS or D CS (communicatio ns test) signal from the calling station.
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Code 1 Code 2 Cause Refer to:
C0 01 C0 02 C0 03 C0 04
No common modulation mode or polling failed.
Unable to detect JM.
Unable to detect CM.
Unable to detect CJ. C0 10 V. 34 negotiation or training not finished.
C0 11
Modem error detected during V. 34 negotiation or
training. C0 20
C0 21
Modem error detected during sending of commands.
Modem error detected during receiving of
commands. C0 22
C0 30
Control channel connection timeout.
Modem error detected during sending of image
signals. C0 31
Modem error detected during receiving of image
signals. E0 01 Failed to detect 1300 Hz signal in burn-in operation.
E0 02 Failed to detect PB signals in burn-in operation.
Chapter 2, Section
4.9.4
FF XX Equipment error. (For X
Section 3.1 "Error Codes.")
X, refer to Chapter 2,
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3.4 Status Monitor Errors
Error Message Contents Error Code Refer to:
Cover is Open Any cover opened. 2F
A1
Disc Guide is Open
Disc gu i de ope ned.
Documen t Jam Document jam detected in the ADF. A2
A3 EA
p. 2-27 p. 2-50
Chapter 2, Section
4.10.9
p. 2-50 p. 2-51
p. 2-55
High Temperature The room temperature is high. 40 p. 2-33 Ink Absorber Full Purge counter or flashing counter overflown. 46 p. 2-34 Ink low T he service life of any ink cartridge will be
-
expired soon. Low Temperature The room temperature is low. 40 p. 2-33 No Ink Cartridge No ink cartridge loaded. 2A, 2B, 2C, 2Dp. 2-26
No Paper Fed No paper loaded in paper tray. -
Chapter 2, Section
4.2.1
Offline Machine o ffline. ­Out of Memory The memor y is full. -
Paper Jam Recording paper jam. 0E
18 31 38 3C 82 84
Printer Locked.
Replace Ink The service life of any ink cartridge has
Print er fu n c ti on lock ed .
26, 27, 28, 29p. 2-25
Chapter 2, Section
4.10.4
p. 2-21 p. 2-22 p. 2-29 p. 2-30 p. 2-31 p. 2-44 p. 2-45
Chapter 2, Section
4.10.6
expired. Unable to Print 3X Errors around the head/carriage unit. 30 to 3F pp. 2-28
to 2-32
Unable to Print 5X Errors around the maintenance unit. 50 to 5E pp. 2-35
to 2-38
Unable to Print 7X 75 to 7E pp. 2-40
to 2-42
Unable to Scan AX Errors around the scanner. A2 to AF pp. 2-50
to 2-53
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Error Message Contents Error Code Refer to:
Unable to Print XX Errors other than 3X, 5X, 7X, and AX. Codes other
than 3X, 5X, 7X and AX
Wrong Paper Size Recording paper that differs from the setting
in size is loade d in the paper tray.
In duplex printing, recording paper not
17 80 81
allowed for duplex printing is loaded.
pp. 2-33 to 2-56
p. 2-22 p. 2-43 p. 2-44
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4 TROUBLESHOOTING

4.1 Error Cause and Solutions
First see the user check items. If it cannot recover the machine, proceed to the troubleshooting table exclusive to service personnel.
Error Code 0E
Paper Jam
LCD
In duplex printing, a sensor error has occurred during printing on the second side. (During switchbacking, the registration sensor outputs an unexpected signal.)
User Check
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Ch eck that the recording paper is not curled. .
Step Cause Solution
1 Registration actua tor caught on
the surrounding parts 2 Registration sensor defective Replace the registration sensor PCB ASSY. 3 Main PCB defective Replace the main PCB ASSY.
Check and reposition the registration actuator.
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Error Code 17
Wrong Paper Size
LCD
Recording paper size error. (Duplex PC print/Duplex copy) (Detected by the paper width sensor or registration se nsor)
User Check
- Check whether the recording paper being used is within the specification.
- Check that dark recording paper is not used.
Step Cause Solution
1 Registration actua tor caught on
the surrounding parts 2 CR encoder strip stained Replace the CR encoder str i p. 3 PF encoder disc stained Replace the PF encoder disc and clean the flushing
4 Registration sensor defective Replace the registration sensor PCB ASSY. 5 Paper feed motor defective Replace the paper feed motor ASSY. 6 Paper width sensor defective Replace the carriage PCB ASSY. 7 Main PCB defective Replace the main PCB ASSY.
Check and reposition the registration actuator.
guide. Refer to Chapter 3, Section 1.
Error Code 18
Paper Jam
LCD
In switchbacking of paper for printing on the second side, a recording paper jam has occurred. (The registrati on sensor does not come ON within the specified paper feeding amount.)
User Check
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
Step Cause Solution
1 Foreign materials in the duplex
print paper path 2 Registration actua tor caught on
the surrounding parts 3 Main PCB defective Replace the main PCB ASSY.
Remove foreign materials.
Check and reposition the registration actuator.
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Error Code 20
Cannot Detect
Cannot identify a black ink cart ridge.
Error Code 21
Cannot Detect
Cannot identify a yellow ink cartr idge.
Error Code 22
Cannot Detect
Cannot identify a cyan ink cartridge.
Error Code 23
Cannot Detect
LCD
LCD
LCD
LCD
Cannot identify a magenta ink car tridge.
User Check
- Reload the ink cartridge.
- Replace the ink cartridge.
Step Cause Solution
1 Connection failure of flat cables
related to the ink refill ASSY 2 Ink cartridge detection sensor
defective 3 Ink remaining sensor or high-
yield ink cartridge s ensor
defective 4 Main PCB defective Replace the main PCB ASSY.
Check the connection and reconnect the flat cables.
Replace the ink cart ridge detection sensor P CB ASSY.
Replace the ink refill ASSY.
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Error Code 24
Wrong Color INK
LCD
An ink cartridge of wrong color is loaded. (A color ink cartridge is loaded in the black ink cartridge slot.)
User Check
- Load the ink cartridge into the correct slot.
- Replace the ink cartridge.
Step Cause Solution
1 Ink cartridge detection sensor
defective 2 Ink remaining sensor or high-
yield ink cartdige s ensor defective 3 Main PCB defective Replace the main PCB ASSY.
Replace the ink cart ridge detection sensor P CB ASSY.
Replace the ink refill ASSY.
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Error Code 26
Ink Low Black
LCD
The service life of the black ink cartridge will be expired soon. (Detected by the black ink remaining sensor)
Error Code 27
Ink Low Yellow
LCD
The service life of the yellow ink cartridge will be expired soon. (Detected by the yellow ink remaining sensor)
Error Code 28
Ink Lo w Cyan
LCD
The service life of the cyan ink cartridge will be expired soon. (Detected by the cyan ink remaining sensor)
Error Code 29
Ink Low Magenta
LCD
The service lif e of the magenta ink cartridge will be expired soon. (Detected by the magenta ink remaining sensor)
User Check
- Replace the ink cartridge.
Step Cause Solution
1 Ink remaining sensor defective Replace the ink refill ASSY. 2 Main PCB defective Replace the main PCB ASSY.
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Error Code 2A
No Ink Cartridge Black
No black ink cartridge loaded. (Detected by the ink cartridge detection sensor)
Error Code 2B
No Ink Cartridge Yellow
No yellow ink cartridge loade d. ( Detected by the ink cartridge detection sensor)
Error Code 2C
No Ink Cartridge Cyan
No cyan ink cartridge loaded. (Det ected by the ink cartridge detection sensor)
Error Code 2D
No Ink Cartridge Magenta
LCD
LCD
LCD
LCD
No magenta ink cartridge loaded. (Detected by the ink cartridge detection sensor)
User Check
- Reload the ink cartridge.
- Replace the ink cartridge.
Step Cause Solution
1 Ink cartridge detection sensor
defective 2 Main PCB defective Replace the main PCB ASSY.
Replace the ink cart ridge detection sensor P CB ASSY.
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Error Code 2F
Cover is Open / Close Ink Cover
Ink cartridge cover open ed.
User Check
- Close the ink cartridge cover.
Step Cause Solution
1 Broken boss on the ink cartridge
cover, working as an actuator fo r
the ink cartridge cover sensor 2 Connection failure of the ink
cartridge cover sensor harness 3 Ink cartridge cover sensor failure Replace the ink cart ridge cover sensor ASSY. 4 Main PCB defective Replace the main PCB ASSY.
Replace the ink cartridge cover.
Check the connection and reconnect the harness.
LCD
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Error Code 30
Unable to Print 30
Carriage does not move. (Detected by the CR encoder sensor)
User Check
- Remove the jammed paper.
Step Cause Solution
1 CR timing belt or pulley out of
place 2 Foreign materials on the CR
timing belt or around the head/
carri ag e uni t 3 L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t 4 CR encoder strip out of place Set the CR encoder strip into place. 5 CR encoder strip stained Replace the CR encoder str i p. 6 Carriage motor harness
connection failure
Set the CR timing belt or the pulley into place.
Remove foreign materials.
Set the LR ASSY into place, using the LR jigs (LR positioning jig and LR fitting jig).
Check the connection and reconnect the harness.
LCD
7 CR encoder sensor failure Replace the carriage PCB ASSY. 8 Carriage motor defective Replace the carriage motor. 9 Main PCB defective Replace the main PCB ASSY.
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Error Code 31
Paper Jam / Disc Jam
Cannot detect the origin of the car ri age. (Detected by the CR encoder sensor)
User Check
- Remove foreign materials.
Step Cause Solution
1 Foreign materials on the CR
timing belt or around the head/
carri ag e uni t 2 Switching lever guide out of place Reposition the switching lever guide. 3 CR encoder strip stained Replace the CR encoder str i p. 4 Switching lever guide defec tive Replace the switching lever guid e. 5 Maintenance unit defective Clean the mainten ance unit or rep lace it. 6 Main PCB defective Replace the main PCB ASSY.
Remove foreign materials.
LCD
Error Code 32
Unable to Clean 32
Capping load large .
User Check
- Remove the jammed paper.
Step Cause Solution
1 Switching lever guide out of place Reposition the switching lever guide. 2 L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t 3 Switching lever guide defec tive Replace the switching lever guid e. 4 Maintenance unit defective Clean the mainten ance unit or rep lace it.
Set the LR ASSY into place, using the LR jigs (LR positioning jig and LR fitting jig).
LCD
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Error Code 35
Unable to Print 35
LCD
Abnormal stop of head/carriage unit. (Error caused by any problem except a paper jam when the print head is not jetting out ink)
Step Cause Solution
1 Foreign materials on the CR
timing belt or around the head/
carri ag e uni t 2 Switching lever guide out of place Reposition the switching lever guide. 3 L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t 4 CR encoder strip stained Replace the CR encoder str i p. 5 Maintenance unit defective Clean the mainten ance unit or rep lace it.
Remove foreign materials.
Set the LR ASSY into place, using the LR jigs (LR positioning jig and LR fitting jig).
Error Code 38
Paper Jam / Disc Jam
LCD
Abnormal stop of head/carriage unit during printing. (Error caused by a paper jam when the print head is not jetting out ink)
User Check
- Remove the jammed paper.
Step Cause Solution
1 Foreign materials in the reco rding
paper path or around the head /
carri ag e uni t 2 Maintenance unit defective Clean the mainten ance unit or rep lace it.
Remove foreign materials.
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Error Code 3B
Unable to Print 3B
LCD
Abnormal stop of head/carriage unit during printing. (Error caused by any problem except a paper jam when the print head is jetting out ink).
Step Cause Solution
1 Foreign materials on the CR
timing belt or around the head/
carri ag e uni t 2 Switching lever guide out of place Reposition the switching lever guide. 3 L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t 4 CR encoder strip stained Replace the CR encoder str i p.
Error Code 3C
Paper Jam / Disc Jam
Remove foreign materials.
Set the LR ASSY into place, using the LR jigs (LR positioning jig and LR fitting jig).
LCD
Abnormal stop of head/carriage unit during printing. (Error caused by a paper jam when the print head is jetting out ink)
User Check
- Remove the jammed paper.
Step Cause Solution
1 Foreign materials in the reco rding
paper path or around the head /
carri ag e uni t 2 L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t
Remove foreign materials.
Set the LR ASSY into place, using the LR jigs (LR positioning jig and LR fitting jig).
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Error Code 3E
Unable to Print 3E
Any abnormality in the carria ge motor, ASF motor, or paper feed motor .
Step Cause Solution
1 Foreign materials in the reco rding
paper path 2 Foreign materials in the
maintenance uni t 3 Foreign materials on th e CR guide
rail 4 Maintenance unit defective Replace the maintenance uni t. 5 Engine unit defective Replace the engine unit. 6 Main PCB defective Replace the main PCB ASSY.
Error Code 3F
Remove foreign materials.
Remove foreign materials.
Remove foreign materials.
LCD
Unable to Print 3F
Carriage does not stop.
Step Cause Solution
1 Carriage motor harness
connection failure 2 CR encoder strip out of place Set the CR encoder strip into place. 3 CR encoder strip stained Replace the CR encoder str i p. 4 Carriage motor defective Replace the carriage motor. 5 Main PCB defective Replace the main PCB ASSY.
Check the connection and reconnect the harness.
LCD
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Error Code 40
Unable to Init. 40
LCD
Casing internal therm istor defective. (Detects -20ºC or below or 80ºC or higher)
Step Cause Solution
1 Casing inter nal temperature
thermistor defective 2 Main PCB defective Replace the main PCB ASSY.
Error Code 42
Unable to Print 42
Replace the ink refill ASSY.
LCD
Head drive voltage dropped below the lower limit.
User Check
- This error may occur when the ambient temperature is low. Increase the ambient temperature for use of the machine.
Step Cause Solution
1 Connection failure of the head
flexible cable or carriage flat
cables 2 Print head defective Replace the head/carriage unit. 3 Power supply PCB defective Replace the power supply P CB ASSY. 4 Main PCB defective Replace the main PCB ASSY.
Error Code 43
Unable to Print 43
Check the connection and reconnect the corresponding cable(s).
LCD
Head thermistor defective. (Detects -20ºC or below or 80ºC or higher when the power is turned on)
Step Cause Solution
1 Head tempe rature t h ermistor
defective
Replace the carriage PCB ASSY.
2 Main PCB defective Replace the main PCB ASSY.
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Error Code 44
Unable to Print 44
Abnormal temperature of the print head driver.
Step Cause Solution
1 Ink sufficient in the print head Turn the power off and on, then perform an initial
purge. 2 Print head defective Replace the head/carriage unit. 3 Main PCB defective Replace the main PCB ASSY.
Error Code 46
Unable to Print 46
Purge counter or flushing counter overflown.
LCD
LCD
Step Cause Solution
1 Ink absorber box and flushing box
full of drained ink
*
For the resetting procedures of the purge and flushing counts, refer to Chapter 4, Section 4.1.
Error Code 48
Replace the ink abs orber box and flushing box, the n
reset their counts. *
Unable to Init. 48
Head flexible cable half way inserted.
Step Cause Solution
1 Connection failure of the head
flexible cable or carriage flat
cables 2 Print head defective Replace the head/carriage unit. 3 Main PCB defective Replace the main PCB ASSY.
Check the connection and reconnect the corresponding cable(s).
LCD
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Error Code 49
Unable to Print 49
LCD
Abnormal head drive voltage. (Does not rise to the specified level)
Error Code 4F
Unable to Print 4F
LCD
The head drive voltage has dropped from the high to low level in an abnormally short period.
Step Cause Solution
1 Connection failure of the head
flexible cable or carriage flat
cables 2 Carriage PCB defective Replace the carriage PCB ASSY. 3 Print head defective Replace the head/carriage unit. 4 Power supply PCB defective Replace the power supply P CB ASSY. 5 Main PCB defective Replace the main PCB ASSY.
Check the connection and reconnect the corresponding cable(s).
Error Code 50
Unable to Clean 50
Purge cam switch does not come ON.
Step Cause Solution
1 Foreign materials in the
maintenance uni t or around the
paper feed roller 2 Purge cam switch harness
connection failure 3 ASF switching gear A or B
broken 4 Paper feed motor defective Replace the paper feed motor. 5 ASF drive ASSY defective Replace the ASF drive ASSY. 6 Main PCB defective Replace the main PCB ASSY.
Remove foreign materials.
Check the connection and reconnect the harness.
Replace the ASF switching gear A or B.
LCD
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Error Code 52
Unable to Clean 52
LCD
Failed to detect the origin of the purge cam. (Failed to detect the longest OFF domain of the purge cam)
Step Cause Solution
1 Foreign materials in the
maintenance uni t 2 ASF drive ASSY defective Replace the ASF drive ASSY. 3 Maintenance unit defective Replace the maintenance uni t. 4 Main PCB defective Replace the main PCB ASSY.
Remove foreign materials.
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Error Code 5A
Unable to Clean 5A
Abnormal stop of purge cam being driven.
Error Code 5B
Unable to Clean 5B
Abnormal stop of pump in the maintenance unit .
Step Cause Solution
1 Foreign materials in the
maintenance uni t or around the
paper feed roller 2 PF encoder disc stained Replace the PF encoder disc and clean the flushing
3 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY. 4 Ink supply tubes bent Replace the ink refill ASSY.
Remove foreign materials.
guide. Refer to Chapter 3, Section 1.
LCD
LCD
5 Main drain tube bent Replace the main drain tube. 6 ASF switching gear A or B
broken 7 Paper feed motor defective Replace the paper feed motor. 8 Maintenance unit defective Replace the maintenance uni t. 9 Engine unit defective Replace the engine unit.
10 Power supply PCB defective Replace the power supply PCB ASSY. 11 Main PCB defective Replace th e main PCB ASSY.
Replace the ASF switching gear A or B.
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Error Code 5D
Unable to Clean 5D
Driver IC overcurrent pr otection activated when the purge cam was being dri ven.
Error Code 5E
Unable to Clean 5E
Driver IC overcurrent pr otection activated when the pump was in operation.
Step Cause Solution
1 Main drain tube bent Replace the main drain tube. 2 Foreign materials in the
maintenance uni t or around the
paper feed roller 3 Ink supply tubes bent Replace the ink refill ASSY. 4 ASF switching gear A or B
broken
Remove foreign materials.
Replace the ASF switching gear A or B.
LCD
LCD
5 Maintenance unit defective Replace the maintenance uni t. 6 Engine unit defective Replace the engine unit. 7 Main PCB defective Replace the main PCB ASSY.
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Error Code 6C
Unable to Print 6C
Driver IC overcurrent pr otection activated during running of the ASF motor.
Step Cause Solution
1 Main drain tube bent Replace the main drain tube. 2 Foreign materials in the
maintenance unit or engine unit 3 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY. 4 Ink supply tubes bent Replace the ink refill ASSY. 5 ASF switching gear A or B
broken 6 ASF motor defective Replace the ASF drive ASSY. 7 Maintenance unit defective Replace the maintenance uni t. 8 Engine unit defective Replace the engine unit. 9 Main PCB defective Replace the main PCB ASSY.
Remove foreign materials.
Replace the ASF switching gear A or B.
LCD
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Error Code 6F
Unable to Print 6F
ASF motor does not stop. (Keeps rotating for 15 seconds or more)
Step Cause Solution
1 Paper feed motor harness
connection failure 2 Carriage motor harness
connection failure 3 ASF motor harness connecti on
failure 4 PF encoder disc stained Replace the PF encoder disc and clean the flushing
5 ASF switching gear A or B
broken 6 Paper feed motor defective Replace the paper feed motor. 7 Carriage motor defective Replace the carriage motor. 8 ASF motor defective Replace the ASF drive ASSY.
Check the connection and reconnect the harness.
Check the connection and reconnect the harness.
Check the connection and reconnect the harness.
guide. Refer to Chapter 3, Section 1. Replace the ASF switching gear A or B.
LCD
9 Maintenance unit defective Replace the maintenance uni t.
10 Engine unit defective Replace the engine unit. 11 Power supply PCB defective Replace the power supply PCB ASSY. 12 Main PCB defectiv e Replace the main PCB A SSY.
Error Code 75
Unable to cl ean 75
Head capping failed.
Step Cause Solution
1 Foreign materials in the
maintenance uni t 2 Foreign materials in th e engine
unit
Remove foreign materials.
Remove foreign materials.
LCD
3 Carriage motor defective Replace the carriage motor. 4 ASF motor defective Replace the ASF drive ASSY. 5 Maintenance unit defective Replace the maintenance uni t. 6 Main PCB defective Replace the main PCB ASSY.
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Error Code 76
Unable to cl ean 76
LCD
Head uncapping failed.
Step Cause Solution
1 Foreign materials in the
maintenance uni t 2 ASF motor defective Replace the ASF drive ASSY. 3 Maintenance unit defective Replace the maintenance uni t. 4 Main PCB defective Replace the main PCB ASSY.
Error Code 7A
Unable to cl ean 7A
Remove foreign materials.
LCD
Abnormal stop of purge cam during head capping. (When being driven in the capping direction)
Error Code 7B
Unable to cl ean 7B
LCD
Abnormal stop of purge cam during head uncapping. (When being driven in the uncapping direction)
Step Cause Solution
1 Foreign materials in the
maintenance uni t 2 ASF motor defective Replace the ASF drive ASSY. 3 Maintenance unit defective Replace the maintenance uni t. 4 Main PCB defective Replace the main PCB ASSY.
Remove foreign materials.
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Error Code 7D
Unable to cl ean 7D
Motor driver IC overcurrent pr otection activated when the purge cam was being driven.
Step Cause Solution
1 Foreign materials in the
maintenance uni t 2 ASF motor defective Replace the ASF drive ASSY. 3 Paper feed motor defective 4 Maintenance unit defective Replace the maintenance uni t. 5 Main PCB defective Replace the main PCB ASSY.
Error Code 7E
Remove foreign materials.
Replace the paper feed motor.
MACHINE ERROR 7E
LCD
LCD
Head property data not entered.
Step Cause Solution
1 Head property data not entered Enter the head property data. Refer to Chapter 5,
Section 1.4.23.
2 Main PCB defective Replace the main PCB ASSY.
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Error Code 80
Wrong Paper Size
LCD
Recording paper size error. (During fax/list printing) (The paper size not suitable for recording fax was detected by the paper width sensor or registration sensor.)
User Check
- Check whether the recording paper being used is within the specification.
- Check that the dark recording paper is not used.
Step Cause Solution
1 Registration actua tor caught on
the surrounding parts 2 CR encoder strip stained Replace the CR encoder str i p. 3 PF encoder disc stained Replace the PF encoder disc and clean the flushing
4 Registration sensor defective Replace the registration sensor PCB ASSY. 5 Carriage motor defective Replace the carriage motor. 6 Paper feed motor defective 7 Paper width sensor defective Replace the carriage PCB ASSY.
Check and reposition the registration actuator.
guide. Refer to Chapter 3, Section 1.
Replace the paper feed motor.
8 Main PCB defective Replace the main PCB ASSY.
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Error Code 81
Wrong Paper Size
LCD
Recording paper size error. (Except during fax/list printing) (The paper width sensor has detected that the paper width is le ss than the specified one.)
User Check
- Check whether the recording paper being used is within the specification.
- Check that dark recording paper is not used.
Step Cause Solution
1 CR encoder strip stained Replace the CR encoder str i p. 2 Carriage motor defective Replace the carriage motor. 3 Paper width sensor defective Replace the carriage PCB ASSY. 4 Main PCB defective Replace the main PCB ASSY.
Error Code 82
Paper Jam
LCD
Recording paper jam in paper feeding. (The paper width sensor has failed to detect the leading edge of paper.)
User Check
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Check that dark recording paper is not used.
- Check that the paper tray is fully inserted.
- Check that the jam clear cover is properly closed.
Step Cause Solution
1 Foreign materials inside the
engi ne uni t 2 Chute cover not mounted
correctly 3 Paper width sensor defective Replace the carriage PCB ASSY. 4 Paper pull-in rollers worn out or
stained 5 ASF motor defective Replace the ASF drive ASSY. 6 Paper feed r o ller worn out Replace the engine unit.
Remove foreign materials.
Reposition the chute cover.
Replace the paper pull-in roller holder ASSY.
7 Main PCB defective Replace the main PCB ASSY.
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Error Code 84
Paper Jam / Disc Jam
LCD
Recording paper jam in paper ejecting. (The registration sensor sticks to ON even after completion of paper ejection.)
User Check
- Remove the jammed paper.
Step Cause Solution
1 Registration actua tor caught on
the surrounding parts 2 Registration sensor defective Replace the registration sensor PCB ASSY. 3 Main PCB defective Replace the main PCB ASSY.
Error Code 89
Unable to Print 89
Check and reposition the registration actuator.
LCD
Paper width sensor has faile d to detect the origin defined on the paper feed roller.
Step Cause Solution
1 Paper width sensor defective Replace the carriage PCB ASSY. 2 PF encoder disc stained Replace the PF encoder disc and clean the flushing
guide. Refer to Chapter 3, Section 1. 3 Engine unit defective Replace the engine unit. 4 Main PCB defective Replace the main PCB ASSY.
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Error Code 8A
PRINTER JAM
PF encoder sensor cannot detect the rot ation of the paper feed roller.
Error Code 8B
PRINTER JAM
PF encoder sensor detects an abnormal stop of the paper feed roller.
User Check
- Check whether recording paper is jammed.
Step Cause Solution
1 Foreign materials inside the
engi ne uni t
2 Paper feed motor harness
connection failure
3 Connection failure of the PF
encoder sensor harness
Remove foreign materials.
Check the connection and reconnect the harness.
Check the connection and reconnect the harness.
LCD
LCD
4 PF encoder disc defective Replace the PF encoder disc and clean the flushing
guide. Refer to Chapter 3, Section 1. 5 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY. 6 Pressure roller release sensor
defective 7 Paper feed motor defective Replace the paper feed motor. 8 Engine unit defective Replace the engine unit. 9 Main PCB defective Replace the main PCB ASSY.
Replace the pressure roller release sen sor PCB ASSY.
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Error Code 8C
PRINTER JAM
Driver IC overcurrent pr otection activated during running of the paper feed motor.
User Check
- Check whether recording paper is jammed.
Step Cause Solution
1 Foreign materials inside the
engi ne uni t 2 PF encoder disc defective Replace the PF encoder disc and clean the flushing
3 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY. 4 Paper feed motor defective Replace the paper feed motor. 5 Engine unit defective Replace the engine unit. 6 Main PCB defective Replace the main PCB ASSY.
Remove foreign materials.
guide. Refer to Chapter 3, Section 1.
LCD
Error Code 8F
Unable to Print 8F
Paper feed motor cannot stop.
Step Cause Solution
1 Paper feed motor harness
connection failure 2 Paper feed motor defective Replace the paper feed motor. 3 Main PCB defective Replace the main PCB ASSY.
Check the connection and reconnect the harness.
LCD
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Error Code 90
Disc Tray hits at the back
Disc tray collided against an o bstacle in the rear of the machine.
User Check
- Leave at least 10 cm (4 in ches) of fr ee space b ehind the machine.
- Clear any obstacles fro m the rear of the machine.
- Clear any obstacles from the surroundings of the jam clear cover.
- Check that the jam clear cover is properly closed.
- Remove recording paper from the paper path.
Step Cause Solution
1 Disc tray worn out 2 Foreign materials inside the
engi ne uni t 3 Chute cover not mounted
correctly 4 PF encoder disc defective Replace the PF encoder disc and clean the flushing
Replace the disc tr ay. Remove foreign materials.
Reposition the chute cover.
guide. Refer to Chapter 3, Section 1.
LCD
5 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY. 6 Paper feed motor defective
Error Code 91
Replace the paper feed motor.
Unable to Init. 91
Pressure roller has failed to be rele ased.
Step Cause Solution
1 Foreign materials inside the
engi ne uni t 2 Switching lever guide out of place Reposition the switching lever guide. 3 4 Switching lever guide defec tive Replace the switching lever guid e. 5 Pressure roller release sensor
6 CR encoder sensor defective Replace the carriage PCB ASSY.
CR encoder strip stained
defective
Remove foreign materials.
Replace the CR encode r strip.
Replace the pressure roller release sen sor PCB ASSY.
LCD
7 ASF drive ASSY defective Replace the ASF drive ASSY. 8 Engine unit defective Replace the engine unit. 9 Main PCB defective Replace the main PCB ASSY.
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Error Code 92
Unable to Init. 92
Pressure roller has failed to be dep re ssed.
Step Cause Solution
1 Switching lever guide defec tive Replace the switching lever guid e. 2 ASF drive ASSY defective Replace the ASF drive ASSY. 3 Engine unit defective Replace the engine unit. 4 Main PCB defective Replace the main PCB ASSY.
Error Code 93
Check for a Pr i n tab l e Disc.
Disc size error. Or no disc is loaded on th e disc tray.
LCD
LCD
User Check
- Load a disc on the disc tray.
- Check whether the disc loaded is within the sp ecification .
Step Cause Solution
1 Paper width sensor defective Replace the carriage PCB ASSY. 2 Main PCB defective Replace the main PCB ASSY.
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Error Code A1
Cover is O p en
Document scanner unit opened.
User Check
- Close the document scanner unit.
Step Cause Solution
1 Document scanner open actuator
out of place 2 Document scanner open sensor
defective 3 Panel harness connection failure C heck the connection and reconnect the harness. 4 Panel PCB def ective Replac e the panel PCB ASSY. 5 Rubber key defective Replace the rubber key. 6 Broken boss on the document
scanner unit, which presses the
document scanner open actuator 7 Main PCB defective Replace the main PCB ASSY.
Set the document scanner open actuator into place.
Replace the control panel ASSY.
Replace the document s canner unit.
LCD
Error Code A2
DOCUMENT JAM
During ADF scanning, a document of 90 cm or longer is detected.
User Check
- Check whether the document scanned i s longer than the specified limit.
- Remove the jammed document.
Step Cause Solution
1 Document scanning pos ition
actuator caug ht on the
surrounding parts 2 Document scanning pos ition
sensor defective 3 ADF motor defe ctive Replace the AD F mo to r. 4 ADF unit defective Replace the ADF unit. 5 Main PCB defective Replace the main PCB ASSY.
Check and reposition the document scanning position actu ator.
Replace the docu ment s canni ng po siti on sen sor P CB ASSY.
LCD
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Error Code A3
DOCUMENT JAM
During ADF scanning, the document scanning position sensor does not come ON.
User Check
- Remove the jammed document.
Step Cause Solution
1 Foreign materials in the ADF
document path 2 Document scanning pos ition
actuator out of place 3 Document scanning pos ition
sensor harness connection failure 4 Document scanning pos ition
sensor defective 5 ADF motor defe ctive Replace the AD F mo to r. 6 ADF unit defective Replace the ADF unit. 7 Main PCB defective Replace the main PCB ASSY.
Remove foreign materials.
Set the document sca nning position actuator into place.
Check the connection and reconnect the harness.
Replace the docu ment s canni ng po siti on sen sor P CB ASSY.
LCD
Error Code A5
Unable to Scan A5
Detected abnormal level data in the CIS scanning result during fax sending (1st time).
Error Code A6
Unable to Scan A6
Detected abnormal level data in the CIS scanning result during fax sending (retry).
Step Cause Solution
1 White level data failure Use Function code 55.
Refer to Chapter 5, Section 1.4 .16.
2 White reference film stained
CIS unit defective 3 Main PCB defective Replace the main PCB ASSY.
Replace the document s canner unit.
LCD
LCD
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Error Code A7
Unable to Scan A7
Mismatch between actual CIS type and EEPROM data.
Step Cause Solution
1 CIS type data mismatch Specify the CIS type with Function code 59.
Refer to Chapter 5, Section 1.4 .18.
2 Main PCB defective Replace the main PCB ASSY.
Error Code A8
Unable to Init. A8
Color parameter matching error. (Used for debugging at the factory.)
Step Cause Solution
LCD
LCD
1 Program malfunctioning Reload firmware to the main PCB.
Refer to Chapter 4, Section 2.1.
2 Main PCB defective Replace the main PCB ASSY.
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Error Code AF
Unable to Scan AF
CIS positioning error. (Home positioning failed)
Step Cause Solution
1 Document scanner motor harness
connection failure 2 Document scanner unit defective Replace the document scanner unit. 3 Main PCB defective Replace the main PCB ASSY.
Error Code BD
Check the connection and reconnect the harness.
Unable to Scan BD
Black level data error in scanning.
LCD
LCD
Step Cause Solution
1 Black level data failure Use Function code 55.
Refer to Chapter 5, Section 1.4 .16. 2 White reference film stained Replace the document scanne r unit. 3 Main PCB defective Replace the main PCB ASSY.
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Error Code DF
Lightning damage often causes this error. Check whether the power supply PCB or MJ PCB has burn marks.
Unable to Init. DF
SDAA failure.
Error Code E0
Unable to Init. E0
Cannot start up the modem normally even afte r resetting it.
Step Cause Solution
1 Main PCB defective Replace the main PCB ASSY.
Error Code E2
MACHINE ERROR E2
LCD
LCD
LCD
Wired LAN MAC address not registered.
Error Code E3
MACHINE ERROR E3
Failed to get a wireless LAN MAC address.
Step Cause Solution
1 Wireless LAN PCB harness
connection failure 2 Wireless LAN PCB defective Replace the wireless LAN PCB ASSY. 3 Main PCB defective Replace the main PCB ASSY.
Check the connection and reconnect the harness.
LCD
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Error Code E6
Unable to Init. E6
EEPROM write error.
Step Cause Solution
1 Main PCB defective Replace the main PCB ASSY.
Error Code EA
DOCUMENT JAM
Document removed at phase B. (Detected by the document detection sensor)
User Check
- Send a fax again.
Step Cause Solution
LCD
LCD
1 Document detection ac tuator out
of place 2 Document detection sens or  
defective 3 Main PCB defective Replace the main PCB ASSY.
Error Code EC
Set the document detection actuator into place.
Replace the document detection sensor PCB ASSY.
Unable to Init. EC
LCD connection failure.
Step Cause Solution
1 LCD flat cable connection failure Check the connection and reconnect the flat cable. 2 LCD defective Replace the LCD unit. 3 Main PCB defective Replace the main PCB ASSY.
LCD
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