from the publisher.
Specifications are subject to change without notice.
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United
States and/or other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Apple and Macintosh are trademarks of Apple Inc., registered in the United States and other countries.
Adobe, Flash, Illustrator, PageMaker and Photoshop are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other countries.
PowerPC is a trademark of International Business Machines Corporation.
Memory Stick, Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Duo, MagicGate Memory
Stick, Memory Stick Micro and M2 are trademarks of Sony Corporation.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are either trademarks or
registered trademarks of Wi-Fi A llia nce in the United States and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
FaceFilter Studio is a trademark of Reallusion, Inc.
BRAdmin Professional is a trademark of Brother Industries, Ltd.
UNIX is a registered trademark of The Open Group.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
CorelDraw, Corel Paint Shop Pro and Corel WordPerfect are trademarks or registered trademarks of
Corel Corporation and/or its subsidiaries in Canada, the United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.
Any trade names and pr oduct names of companies appearing on B rother prod uc ts, re late d
documents and any other materials are all tradem arks or registered tradem arks of those
respective companies.
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The table below shows the functional comparison between the models covered by this manual.
ModelDCPJ525WDCPJ725DWDCPJ925DWMFCJ280WMFCJ425WMFCJ430WMFCJ435W
LCD1.9-inch color 3.3-inch color1.9-inch color
Touch pane l√√√√---------
Wired LAN------√------------
Wir eless L A N√√√√√√√
PhotoCapture
Center
PictBridge/
USB flash me mory
drive
ADF---√√---√√√
Disc print------√-----------Duplex print---√√------------
Home key√√√√---------
Main P CBB57U082B57U081B57U082
Speaker------√√√√√
---√√------------
---√√------------
Model
LCD
Touch pane l
Wired LAN
Wir eless L A N
PhotoC apture Center
PictBridge/
USB flash me mory
drive
ADF
Disc print--Duplex print√
Home key√√√
Main P CBB57 U082B57U081
Speaker√√√
MFCJ625DWMFCJ825DWMFCJ835DW
1.9-inch color3.3-inch color
√
---
√
√
√√√
√√√
√√
√√
√√
√√
√√
√√
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TABLE OF CONTENTS
TABLE OF CONTENTS............................... .............. ............... .......................... .............. ........i
2.2Displaying the Firmware Version.........................................................................5-78
2.3Moving the Head/Carriage Unit...........................................................................5 -78
2.4Retrieving the Equipment Log Information..........................................................5-79
CHAPTER 6 Circuit Diagrams and Wiring Diagrams .....................................................6-1
APPENDIX 1 SERIAL NUMBERING SYSTEM..........................................................App. 1-1
APPENDIX 2 DELETION OF USER SETTING INFORMATION................................App. 2-1
A2.1 Deleting User Setting Info from the Machine..........................................App. 2-1
APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER .....................App. 3-1
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REGULATION
Standard telephone and FCC notices (MFC models only)
These notices are in effect on models sold and used in the United States only.
When
programming emergency numbers or making tes t calls to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call before hanging
up.
• Perform these activiti es in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the backside of this equipment is a label that contains, among other information, a
product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular
jack, USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. See installation instructions for
details.
The REN is used to determine the num ber of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company. For products approved after July 23, 2001, the
REN for this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point
(e.g., 06 is a REN of 0.6). For earlier products, the REN is separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discont inuanc e of service may be required. But if advance notice isn' t
practical, the telephone company will notify the customer as soon as possibl e. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
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Federal Communications Commission (FCC) Declaration of Conformity (USA
Industry C anada Co mpliance Statement (C an ada only)
This Class B digital apparatus complies with Canadian ICES–003.
Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada.
Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of this device.
L'utilisat io n d e c e dis p os it if es t autorisée s e ulement au x conditions sui v a ntes:
(1) il ne doit pas produire de brouillage et (2) l'utilisateur du dispositif doit être prêt à accepter
tout brouillage radioélectri que re çu, mê me s i ce brouillage est susceptible de compromettre le
fonctionnement du dispositif.
EQUIPMENT A TTACHMENT LIMITATIONS (Canada only) (MFC models only)
NOTICE
This product meets the applicable Industry Canada technical specifications.
NOTICE
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to
be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed five.
For use in the USA or Canada only
These machines are made for use in the USA and Canada only . We cannot recommend using
them overseas because it may violate the T elecommunications Regulations (MFC models only)
of that country and the power requirements of your machine may not be compatible with the
power available in foreign countries. Using USA or Canada models overseas is at your own risk
and may void your warranty.
LAN connection (Network models only)
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Declaration of Conformity (Europe only)
We, Brother Industries, Ltd.
15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan
declare that this product is in compliance with the essential requirements of Directives 1999/5/
EC and 2009/125/EC.
The Declaration of Conformity (DoC) is on our Website.
Please go to http://solutions.brother.com/
-> choose region (eg. Europe)
-> choose country
-> choose your model
-> choose "Manuals"
-> choose Declaration of Conformity (Select Language when required.)
Wiring information (U.K. only)
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the
same rating as the original fuse. Always replace the fuse cover. Never use a plug that does not
have a cover. If in any doubt, call a qualified electrician.
Warning - This machine must be earthed.
The wires in the mains lead are colored in line with the following code:
- Green and Yellow: Earth
- Blue: Neutral
- Brown: Live
Radio interference
This product complies with EN55022 (CISPR Publication 22)/Class B. When connecting the
machine to a computer, ensure that you use a USB cable which does not exceed 2 m in length.
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Recyclin g informati on in accor d an ce with the W EEE (200 2/ 96/EC) and B attery
(2006/66/ EC) Directi ves
Product mark Battery mark
European Union only
The product/battery is marked with one of the above recycling symbols. It indicates that at the
end of the life of the product/battery, you should dispose of it separately at an appropriate
collection point and not place it in the normal domestic waste stream.
For products with user replaceable batteries please refer to the users guide for replacement
instructions.
Inte rnation al ENERGY STAR® Qualification Statement
The purpose of the International ENERGY STAR® Program is to promote the development and
popularization of energy-efficient equipment.
As an ENERGY STAR
meets the ENER GY STAR
®
Partner, Brother Industries, Ltd. has determined that this product
®
specifications for energy efficiency.
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SAFETY INFORMATION
WARNING
CAUTION
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injuries.
CAUTION
CAUTION
or moderate injuries.
indicates a potentially hazardous situation which, if not avoided, may result in minor
IMPORTANT
IMPORTANT
damage to property or loss of product functionality.
Follow all warnings and instructions marked on the machine.
indicate a potentially hazardous situation which, if not avoided, may result in
Notes tell you how you should respond to a situation that may arise or give tips about
how the operation works with other features.
Electrical Hazard icons alert you to possible electrical shock.
Improper Setup icons alert you to devices and operations that are not compatible with
the machine.
Fire Hazard icons alert you to the possibility of fire.
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xvii
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CHAPTER 1SPECIFICATIONS
This chapter lists the specifications of each model, which enables you to make a comparison of
different models.
1GENERAL
1.1General
DCPJ525W/J725DW/J925DW
ModelDCPJ525WDCPJ725DWDCPJ925DW
Print Hea dBH11
Minimum Droplet Size
Scanning MethodCIS
CPU SpeedRISC 192 MHz
Backup ClockYes
BK: 3 pl
CMY: 1.5 pl
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
ModelMFCJ280WMFCJ425WMFCJ430WMFCJ435W
Print Hea dBH11
Minimum Droplet Size
Scanning MethodCIS
CPU SpeedRISC 192 MHz
Backup ClockYes
ModelMFCJ625DWMFCJ825DWMFCJ835DW
Print Hea dBH11
Minimum Droplet Size
Scanning MethodCIS
CPU SpeedRISC 192 MHz
Backup ClockYes
BK: 3 pl
CMY: 1.5 pl
BK: 3 pl
CMY: 1.5 pl
1-1
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1.2Media Specifications
DCPJ525W/J725DW/J925DW
ModelDCPJ525WDCPJ725DWDCPJ925DW
A4, LTR, LGL, EXE,
JIS B5
Photo (102x152 mm/4x6"),
Indexcard (127x203 mm/5x8"),
Photo-2L (127x178 mm/5x7"),
Media
Sizes
Media
Weights
Media
Types
Standard Tray
Photo Tray
Lower Tray
Duplex
ADF
(width/length)
Scanner Glass
(width/length)
Standard Tray64-220 g/m
Photo Tray
Lower Tray
Duplex
ADF
Standard TrayPlain, I nk je t, G lo ss y (c as t/r e s in co at ed), Transpa re ncy
Photo Tray
Lower Tray
Duplex
ADF
(100x148 mm/3 .9 x5.8 " ),
Post Card 2
(148x200 mm/5 .8 x7.9 " ),
C5 Envelope, Com-10,
DL Envelope, Monarch
*1
, A5, A6,
A4, LTR, EXE, JIS B5*
Post Card 1
*1
*1
(Doubl e)
N/A
N/A
N/A148/148 mm to 215.9/355.6 mm (5.8/5.8" to 8.5/14.0")
ModelMFCJ280WMFCJ425WMFCJ430WMFCJ435W
Host Interface USB 2.0 Hi -Speed
LAN
Wireless LANYes
Bluetooth
IrSimple
PictBridge
USB Flash Memory
Acceptable Media
(Type & Size) / Media Card
ModelMFCJ625DWMFCJ825DWMFCJ835DW
Host Interface USB 2.0 Hi-Speed
LAN
Wireless LANYes
Bluetooth
IrSimple
PictBridgeYes
USB Flash MemoryYes
Bundled Ca rt ri dgesApprox. 80 % of su pp ly st an da rd cartri dg es
Supply Standard
Cartridges
Supply High Yield
Cartridges
ModelMFCJ280WMFCJ425WMFCJ430WMFCJ435W
Bundled Ca rt ri dgesApprox. 80 % of su pp ly st an da rd cartri dg es
Supply Standard
Cartridges
Supply High Yield
Cartridges
ModelMFCJ625DWMFCJ825DWMFCJ835DW
Bundled CartridgesAp prox. 80 % of supply standard cartri dges
Supply Standard
Cartridges
Supply High Yield
Cartridges
BK: 300 pages
CL: 300 pages
BK: 600 pages
CL: 600 pages
BK: 300 pages
CL: 300 pages
BK: 600 pages
CL: 600 pages
BK: 300 pages
CL: 300 pages
BK: 600 pages
CL: 600 pages
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10SERVICE INFORMATION
DCPJ525W/J725DW/J925DW
ModelDCPJ525WDCPJ725DWDCPJ925DW
Monthly Volume2500 pages
Mach in e Lif e3000 0 pages or 5 years
Parts Life
(Doc um e nt sc an ner unit)
MTBF (Mea n Time Between
Failures)
MTTR (Mean Time To Be
Repaired)
MFCJ280W/J425W/J430W/J435W/J625DW/J825DW/J835DW
ModelMFCJ280WMFCJ425WMFCJ430WMFCJ435W
Monthly Volume2500 pages
Mach in e Lif e3000 0 pages or 5 years
Parts Life
(Doc um e nt sc an ner unit)
MTBF (Mea n Time Between
Failures)
MTTR (Mean Time To Be
Repaired)
30000 pages (Total in flat-bed and ADF scanning)
4000 hours
30 minutes
30000 pages (Total in flat-bed and ADF scanning)
4000 hours
30 minutes
ModelMFCJ625DWMFCJ825DWMFCJ835DW
Monthly Volume2500 pages
Mach in e Lif e30000 page s or 5 years
Parts Life
(Doc um e nt sc an ner unit)
MTBF (Mea n Time Between
Failures)
MTTR (Mean Time To Be
Repaired)
30000 pages (Total in flat-bed and ADF s c anning)
4000 hours
30 minutes
1-20
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11PAPER
11.1Paper Specifications
Paper type and size for each operation
Paper TypePaper SizeUsage
FaxCopyPhoto
Capture
Cut SheetLetter215.9 x 279.4 mm (8 1/2 x 11 inches)YesYesYesYes
A4210 x 297 mm (8.3 x 1 1.7 inches)YesY esYesYes
Legal 215.9 x 355.6 mm (8 1/2 x 14 inches)YesYes--Yes
Executive184 x 267 mm (7 1/4 x 10 1/2 inches) --Yes--Yes
JIS B5182 x 257 mm (7.2 x 10.1 inches)------User
A5148 x 210 mm (5.8 x 8.3 inches)--Yes--Yes
A6105 x 148 mm (4.1 x 5.8 inches)------Y es
CardsPhoto10 x 15 cm (4 x 6 inches)--YesYesYes
Photo L89 x 127 mm (3 1/2 x 5 inches)------Yes
Photo 2L13 x 18 cm (5 x 7 inches)----YesYes
Index Card127 x 203 mm (5 x 8 inches)------Yes
Postcard 1100 x 148 mm (3.9 x 5.8 inches)------User
Postcard 2
(Double)
EnvelopesC5 Envelope162 x 229 mm (6.4 x 9 inches)------Yes
DL Envelope1 10 x 220 mm (4.3 x 8.7 inches)------Yes
COM-10105 x 241 mm (4 1/8 x 9 1/2 inches)------Y es
Monarch98 x 191 mm (3 7/8 x 7 1/2 inches)------Yes
Y4 Envelope105 x 235 mm (4.1 x 9.3 inches)------Yes
TransparenciesLetter215.9 x 279.4 mm (8 1/2 x 11 inches)--Yes--Yes
A4210 x 297 mm (8.3 x 1 1.7 inches)--Yes--Yes
Legal215.9 x 355.6 mm (8 1/2 x 14 inches) --Yes--Yes
A5148 x 210 mm (5.8 x 8.3 inches)--Yes--Yes
148 x 200 mm (5.8 x 7.9 inches)------User
Printer
defined
defined
defined
Paper wei g h t, thickness and capaci ty
Paper TypeWeightThicknessNo. of
Cut SheetPlain Paper17 to 32 lb. (64 to 120 g/m
2
)3 to 6 m il (0.08 to 0. 15 mm)100
Inkjet Paper17 to 53 lb. (64 to 200 g/m2)3 to 10 mil (0.08 to 0.25 mm)20
Glossy PaperUp to 58 lb. (Up to 220 g/m2)Up to 10 mil (Up to 0.25 mm)20
CardsPhoto 4 x 6 inchesUp to 58 lb. (Up to 220 g/m2)Up to 10 mil (Up to 0.25 mm)20
2
Index CardUp to 32 lb. (Up to 120 g/ m
Envelopes20 to 25 lb. (75 to 95 g/m
)U p to 6 m il (Up to 0.15 m m )30
2
)Up to 20 mil (Up to 0.52 mm)10
Transparencies----10
*1
Up to 100 sheets of plain paper 20 lb. (80 g/m2).
*2
BP71 69 lb. (260 g/m2) paper is especially designed for Brother inkjet machines.
1-21
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*1
*2
*2
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*
Recommended print media
To get the best print quality, we suggest using Brother paper. (See the table below.)
We recommend using "3M Transparency Film" when you print on transparencies.
- LetterBP60PL100 (USA only)
A4 PlainBP60PA
A4 Glossy Photo BP71GA4
A4 Inkjet (Matte)BP60MA
10 x 15 cm Glossy PhotoBP71GP
Handling and using print media
Store paper in its original packaging , and keep it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Avoid touc hing the shiny (coated) side of photo paper. Load photo paper with the shiny side
facing down.
Avoid touching either side of transparencies because they absorb water and perspiration
easily, and this may cause decreased output quality. Transparencies designed for laser
printers/copiers may stain your next document. Use only transparencies recommended for
inkjet printing.
You can only print on both sides of the paper with PC printing using Windows.
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1 0.08 inches (2 mm) or greater curve
may cause jams to occur
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11.2Printable Area
The printable area depends on the settings in the appli cation you are using. The figures bel ow
show the unprintable a reas on cut she et paper and envelopes . The machine can print in the
shaded areas of cut s heet paper onl y when the Borderless print feat ure is a va ilable and tu rned
on.
Top (1)Bottom (2)Left (3)Right (4)
Cut Sheet3 mm (0.12 inches)3 mm (0.12 inches)3 mm (0.12 inches)3 mm (0.12 inches)
Envelopes22 mm (0.86 inches)22 mm (0.86 inches)3 mm (0.12 inches)3 mm (0.12 inches)
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CHAPTER 2ERROR INDICATION AND TROUBLESHOOTING
WARNING
1INTRODUCTION
This section gives the service personnel some of the troubleshooting procedures to be followed
if an error or malfunction occurs with the machine. It is impossible to anticipate all of the
possible problems which may occur in future and determine the troubleshooting procedures, so
this section covers some sample problems. However, those samples will help service personnel
pinpoint and repair othe r defective elements if he/she analyzes and examines them well.
1.1Precautions
Be sure to observe the following to prevent any secondary troubles from happening during
troubleshooting.
WARNING
DO NOT use flammable substances or organic solvent such as alcohol, benzine, thinner or
any type of spray to cl ean the inside or outside of the machine. Doing this may cause a fire or
electrical sh ock .
Always unplug the AC power cord from the outlet when removing the covers and PCBs,
adjusting the mechani sms, or conducting continuity testing with a circuit tester.
(1) When disconnecting the connectors, do not pull the lead wires but hold the connector
housings.
(2) Static electricity charged in your body may damage electronic parts.
Before handling the PCBs, touch a metal portion of the machine to discharge static
electricity charged in your body. When transporting PCBs, be sure to wrap them in
conductive sheets.
When replacing the PCBs, put on a grounding wrist band and perform the job on a static
mat. Also take care not to touch the conductor sections on the flat cables.
(3) Be sure to observe the warnings.
(4) After repairing the defective section, be sure to check again if the repaired section works
correctly.
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1.2Initial Check
Prior to proceeding to the troubleshooting procedures, make the following initial checks:
Environmental conditions
Check that:
(1) The machine is placed on a flat, firm surface.
(2) The machine is used in a clean environment at or near normal room temperature (10°C to
35°C) with normal relative humidity (20 to 80%).
(3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.
Power requirements
Check that:
(1) The power supply specified on the rating plate on the machine is used. The supply voltage
stays within the rating ±10%.
(2) All cables and harnesses are firmly connected.
(3) The fuses are not blown.
Recording paper
Check that:
(1) A recommended type of recording paper is used. (Refer to Chapter 1, Section 11
"PAPER.")
(2) The recording paper is not dampened.
Ink cartridges
(1) Check that all of four ink cartridges are loaded.
Head/carri age u n it
(1) Repeat the purge operation (Function code 76) several times. (Refer to Chapter 5, Section
1.4.28.)
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2OVERVIEW
r
2.1Cross-section Drawings and Components
Document scanning and feeding mechanisms
Document scanning
position actuator
Document feed
roller 2
(Left)(Right)
CIS unit
Document pressure bar
Document feed roller 1
ADF separation pad
Document pick-up roller
Document detection actuator
Document separation roller
Printing and paper feeding mechanisms
Paper ejection roller
Switchback roller
Head/carriage
unit
(Front)
Platen
Paper feed roller
Pressure roller
Pressure roller release
actuator
Registration actuato
(Rear)
2-3
DX roller
Bank ASSY
Paper pull-in rollers
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2.2Paper Path for Documents and Recording Paper
Document path in ADF scanning
Place a document face down.
Document path
in ADF scanning
(Left)
(Right)
Recording paper path
Paper path in disc printing
(Front)(Rear)
Paper path in duplex printing
Paper path from paper tray
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2.3Parts Names and Functions
Document scanning and feeding
NamesFunctions
Document detec tion actuatorThis detects whether documents are set on the document tray.
Document pick -u p ro ll erThis pull s do c um ents load ed in th e d oc u m e n t tr ay in t o th e AD F.
Document separati on roller and
separation rubber
Document feed roller 1This feeds a document to the scanning start position. It also ejects
Document scanning position
actuator
Document feed roller 2This feeds the scanned document to the document feed roller 1.
Printing and paper feeding
NamesFunctions
Paper pull-in rollersThese rollers pull in recordi ng paper from the paper tray.
Registration actuatorThis detects the le ading and trailing edges of recording paper for
Paper feed rollerThis stops its rotation so that the leading edge of rec ording paper
These feed document pages (drawn in by the document pick-up
roller) one at a time to the docum ent feed roller 1.
the scanned document onto the document cover.
This detects the leading edge of document pages, indicating the
scanning start position.
This als o detects paper ja m s in th e A D F.
indicating the printing start pos ition and for judging the pape r size,
respectively.
This also detects paper jams in the rear section of the machine.
comes in to conta ct with th e ro ll er f or al ig n m e n t (r e g is t r at i on ) .
After registration, this roller rotates to feed the recording paper to
the printing start position.
In disc printing, this roller feeds the disc tray.
Pressure roller release actuatorIn disc printing or in printing on glossy paper, this detects whether
the press u re roller is r el eased.
Paper ejection rollerThis feeds printed recording paper to the switchback roller.
In disc printing, this roller feeds and ejects the disc tray.
Switchback rollerThis ejects recording paper to the paper ejection tray.
In duplex printing, after feeding recording paper printed on its first
side by t he specified amount, this roller reverses to feed the paper to
the DX chute.
DX rollerIn duplex printing, this roller feeds recording paper passing through
the DX chute, to the paper feed roller.
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2.4Block Diagram
Head/carriage unit
Carriage PCB
CR encoder sensor
Paper width sensor
Head thermistor
PF encoder sensor PCB
Carriage motor
Control panel ASSY
Panel PCB
Key matrix
Document scanner
open sensor
Touch panel
Touch panel PCB *
LCD unit
Document scanner unit
1
*
CIS unit
1
Document scanner
motor
Main PCB
2
*
ADF unit
Document detection sensor PCB
Document scanning position sensor PCB
ADF motor
USB
LAN
2
*
PC
Network
3
*
Registration sensor PCB
Paper feed motor
Pressure roller release sensor PCB
ASF drive ASSY
ASF motor/encoder PCB
ASF encoder sensor
ASF motor
Maintenance unit
Purge cam switch
Disc guide sensor ASSY *
8
7
Media
*
MS/MS duo/SD
Main
ASIC
Modem
PB/USB Flash memory *
5
Speaker
*
6
Wireless LAN PCB
Ink cartridge cover sensor
[
SDAA *
Ink refill unit
Ink cartridge PCB
Ink cartridge detection sensors
Casing internal temperature thermistor
Ink remaining sensor PCB
High-yield ink cartridge sensor PCB
4
PS/MJ shield unit
4
*
4
MJ PCB *
Power supply PCB
Line
External line
Power cord
*1 For models with touch panel
*2 For models with ADF
*3 For wired LAN-enabled models
*4 For MFC only
*5 For models with speaker
*6 For models supporting PictBridge/USB flash memory drive
*7 For models with Photo Capture Center
*8 For disc printing models
4
*
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2.5Components
A
*1 For models with ADF
*2 For models without ADF
*3 For models with speaker
*4 For disc printing models
DF & document cover ASSY *
Document cover ASSY *
1
2
Control panel ASSY
with touch panel
Speaker spring *
Speaker *
3
3
Harness cover
Scanner cover support
Document scanner unit
Control panel ASSY
without touch panel
CIS flat cable cover
Jam clear cover
Harness
spacer
Pressure roller release
Upper cover
Head/carriage unit
sensor harness
Pressure roller release
sensor PCB ASSY
Maintenance unit +
ASF drive ASSY
Registration sensor
PCB ASSY
PF encoder sensor
PCB ASSY
PF/registration
sensor harness ASSY
Lower cover
MJ PCB ASSY
Power supply PCB
ASSY
Engine unit
Disc guide and
its cover *
Flushing box
Lower PS/MJ shield
Ink refill ASSY
4
Ink absorber box
Disc guide sensor
4
ASSY *
Main PCB ASSY
Ink cartridge cover sensor ASSY
Ink cartridge cover
Media module cover
Front cover
Wireless LAN
PCB
Paper tray
(mini11_COMPONENTS)
2-7
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3ERROR INDICATION
To help the user or the service personnel promptly locate the cause of a problem (if any), the
machine incorporates the self-diagnostic functions which display error messages for equipment
errors.
3.1Error Codes
Error
Code
In duplex printing, a sensor error has occurred during printing on the second
0E
17
18
20Cannot identify a black ink cartridge.2-23
21Cannot identify a yellow ink cartri dge.2-23
22Cannot ide n tify a cyan ink cartridge.2-23
23Cannot identify a magenta ink cartridge.2-23
24
26
27
side. (During switchbacking, the registration sensor outputs an unexpected
signal.)
Recording paper size error. (Duplex PC print/Duplex copy) (Detected by the
paper width sensor or registration sensor)
In switchbacki ng of pape r for pri nting on t he secon d side , a recordi ng paper jam
has occurred. (The re gistration sensor does not come ON within the specified
paper feeding amount.)
An ink cartridge of wrong color is load ed. (A color ink cartrid ge is lo aded in t he
black ink cartridge slot.)
The service life of th e black i nk cartri dge will be expired soon. (Detected by the
black ink remaining sensor)
The service life of the yellow ink cartridge will be expired soon. (Detected by
the yellow ink remaining sensor)
Contents
Refer to
page:
2-21
2-22
2-22
2-24
2-25
2-25
28
29
2ANo black ink cartridge loaded. (Detected by the ink cartridge detection sensor)2-26
2BNo yellow ink cartridge loaded. (Detected by the ink cartridge detection s ensor) 2-26
2CNo cyan ink cartridge loaded. (Dete cted by the ink cartridge detection sensor)2-26
2D
2FInk cartridge cover opened.2-27
The service life of the cyan ink cartridge will be expired soon. (Detected by the
cyan ink remaining sensor)
The service life of the magenta ink cartridge will be expired soon. (Detected by
the magenta ink remaining sensor)
No magenta ink cartridge loaded. (Detecte d by the ink cartridge detect ion
sensor)
2-8
2-25
2-25
2-26
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Page 54
Error
Code
Contents
30Carriage does not move. (Det ected by the CR encoder sensor)2-28
31Cannot detect the origin of the carriage. (Detected by the CR encoder sensor)2-29
32Capping load large.2-29
Refer to
page:
35
38
3B
3C
Abnormal stop of head/carriage unit. (Error caused by any problem except a
paper jam when the print head is not jetting out ink)
Abnormal stop of head/carriage unit during printing. (Error caused by a paper
jam when the print head is not jetting out ink)
Abnormal stop of head/carriage unit during printing. (Error caused by any
problem except a paper jam when the print head is jetting out ink).
Abnormal stop of head/carriage unit during printing. (Error caused by a paper
jam when the print head is jetting out ink)
2-30
2-30
2-31
2-31
3EAny abnormality in the carriage motor, ASF motor, or paper feed motor.2-32
3FCarri age does not stop.2-32
40Casing internal thermistor defective. (Detects -20ºC or below or 80ºC or higher) 2-33
42Head drive voltage dropped below the lower limit.2-33
43
Head thermistor defe ctive. (Detects -20ºC or below or 80ºC or higher when the
power is turned on)
2-33
44Abnormal temperature of the print head driver.2-34
46Purge counter or flushing counter overflown.2-34
48Head flexible cable halfway inserted.2-34
49Abnormal head drive voltage. (Does not rise to the spec ified level)2-35
4F
The head drive voltage has dropped from the high to low level in an abnormally
short period.
2-35
50Purge cam switch does not come ON.2-35
52
Failed to detect the origin of the purge cam. (Failed to detect the longest OFF
domain of the purge cam)
2-36
5AAbnormal stop of purge cam being driven.2-37
5BAbnormal stop of pump in the maintenance unit.2-37
5D
Driver IC overcurrent protection activated when the purge cam was being
driven.
2-38
5EDriver IC overcurrent protec tion activated when the pump was in ope ration.2-38
6CDriver IC overcurrent protection activated during running of the ASF motor.2-39
6FASF motor doe s not st op. (Ke eps rotating for 15 seconds or more)2-40
75Head capping failed.2-40
76Head uncapping failed.2-41
2-9
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Page 55
Error
Code
7A
Contents
Abnormal stop of purge cam during head capping. (When being driven in the
capping direction)
Refer to
page:
2-41
7B
7D
Abnormal stop of purge cam during hea d uncappin g. (When being driven in the
uncapping dire ction)
Motor driver I C overcurr ent prote ction activate d whe n the pur ge cam was bei ng
driven.
2-41
2-42
7EHead property data not entered.2-42
Recording paper size error. (During fax/list printin g) ( The paper size not
80
suitable for recording fa x was detected by the paper width sensor or registrat ion
2-43
sensor.)
81
82
84
89
Recording paper size error. (Except during fax/list pri nting) (The paper width
sensor has detec ted that the paper width is les s than the specified one.)
Recording paper ja m in paper feeding. (The paper width senso r has failed to
detect the leading edge of paper.)
Recording paper ja m in paper ejecting. (The registration sensor sticks to ON
even after compl etion of paper ejection.)
Paper width sensor has failed to detect the origin defined on the paper feed
roller.
2-44
2-44
2-45
2-45
8APF encoder sensor cannot dete ct the rotation of the paper feed roll er.2-46
8BPF encoder sensor detects an abnormal stop of the paper feed roller.2-46
8C
Driver IC overcurrent protection activated during running of the paper feed
motor.
2-47
8FPaper feed motor cannot stop.2-47
90Disc tr ay collid ed against an o b stacle in the rear of the machine.2-48
91Pressure roller has failed to be released.2-48
92Pressure roller has failed to be depressed. 2-49
93Disc size error. Or no disc is loaded on the disc tray.2-49
A1Document scanner unit ope ned.2-50
A2During ADF scanning, a document of 90 cm or longer is detected.2-50
A3
A5
A6
During ADF scanning, the document scanning position sensor does not come
ON.
Detected abnormal level data in the CIS scanning result during fa x s ending (1st
time).
Detected abnormal level data in the CIS scanning result during fax sending
(retry).
2-51
2-51
2-51
A7Mis m at ch betwee n ac tu al CIS typ e and EEPRO M d at a.2-52
A8Color parameter matching error. (Used for debugging at the factory.)2-52
AFCIS positioning error. (Home positioning fa iled)2-53
2-10
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Page 56
Error
Code
Contents
Refer to
BDBlack level data error in scanning.2-53
DFSDAA failure.2-54
E0Cannot start up the mode m normal ly even after resetting it.2-54
E2Wired LAN MAC address not registered.2-54
E3Failed to get a wireless LAN MAC address.2-54
E6EEPROM write error.2-55
EADocument removed at phase B. (Detected by the document detection sensor)2-55
ECLCD connecti on failure.2-55
EDTouch panel initialization failed2-56
F0Flash file system error.2-56
FEROM data acquisition error.2-56
Comm.ErrorFax comm u ni c at io n er ro r.-Chapter 2,
Connection FailFailed to connect to the other end during FAX
Cover is OpenAny cover is opened.2F
One or more of the color ink cartridges have
reached the end of their life.
Replace the color ink cartridge(s).
BT Call Sign is set to ON, so the Rec eive
Mode cannot be changed.
The service life of any ink cartridge has
expired.
Disc size error. Or no dis c is loaded on the disc
tray.
sending or receiving.
Error CodeRefer to:
Chapter 2,
Section
4.10.8
-Chapter 2,
Section
4.9.5
p. 2-24
26, 27, 28, 29p. 2-25
93p. 2-49
Section
4.9
-Chapter 2,
Section
4.9
p. 2-27
A1
p. 2-50
Data RemainingMemory full so that data processing is
impossible.
Disc Guide is OpenDisc guide opened.-Chapter 2,
Disc Jam [Front]Disc tray jammed (in t he front of the machine). 31
Disc Jam [Rear]Disc tray jammed (in the rear of the machine).
Disc Tray hits at the
back
DisconnectedRem ote FAX machi ne on the other end of the
Document Jam/
Too long
DR Mode in UseThe Distinctive Ringing mode is ON so that
Disc tray collided against an obstacle in the
rear of the machine.
communications line, stopped its operation.
Document jam or too long document in the
ADF.
the Receive Mode ca nnot be changed.
-Chapter 2,
Section
4.10.5
Section
4.10.9
p. 2-29
38
3C
84
90p. 2-48
-Chapter 2,
A2
A3
EA
-Chapter 2,
p. 2-30
p. 2-31
p. 2-45
Section
4.9
p. 2-50
p. 2-51
p. 2-55
Section
4.9.5
High TemperatureThe room temperature is high.40p. 2-33
Hub is Unusable.A USB hub or a hub built-in USB device is
connected.
2-12
-Chapter 2,
Section
4.10.3
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Page 58
Error MessageContents
Error CodeRefer to:
Image Too Long.Image too long to correct or trim.-Chapter 2,
Section
4.10.4
Image Too Small.Image too small to correct or trim.-Chapter 2,
Section
4.10.4
Ink Absorber FullPurge counter or flushing counter overflown.46p. 2-34
Low TemperatureThe room temperature is low.40p. 2-33
Media ErrorThe memory card or USB flash memory is
corrupted or improperly formatted.
-Chapter 2,
Section
4.10.3
Media is Full.The memory card or USB flash memory
loaded in the media slot is full or contains 999
or more files.
-Chapter 2,
Section
4.10.5
No Caller IDNo caller ID information has been received.-Chapter 2,
Section
4.9.6
Disc Tray did not Feed No disc tray loaded in the disc guide.93p. 2-49
No FileNo printable files in the memo ry card or USB
flash memory drive.
-Chapter 2,
Section
4.10.3
No Ink CartridgeNo ink cartridge is loaded.2A, 2B, 2C, 2Dp. 2-26
No Paper FedNo paper is loaded in the paper tray(s).18Chapter 2,
Section
4.2.1
No Response/BusyThe number dialed does not answer or is busy.-Chapter 2,
Section
4.9
Not RegisteredSpeed Dial number not registered.-Chapter 2,
Section
4.9.2
Out of MemoryThe machine’s memory is full.-Chapter 2,
Section
4.10.5
Out of Fax MemoryData stored in the memory by Memory Send/
Receive operation has exceeded the allowable
memory space.
Paper Jam Recording paper is jammed in the machine.0E
2-13
-Chapter 2,
Section
4.10.5
p. 2-21
18
31
38
3C
82
84
p. 2-22
p. 2-29
p. 2-30
p. 2-31
p. 2-44
p. 2-45
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Page 59
Error MessageContents
Touchscreen
initialization failed
The touch screen was press ed before
completion of power-on initialization.
Error CodeRefer to:
EDp. 2-56
Unusable Device
The connected USB device could be broken.-Chapter 2,
Disconnect device
from front connect or
& turn machine off &
then o n
Unusable Device
Please Discon nect
A USB device not supported by the machin e is
connected.
USB Device.
Wrong Ink ColorA color ink cartridge is l oaded in the black ink
cartridge slot.
Wrong Paper SizeRecording pape r that di f fers fro m the set tin g in
size is loaded in the paper tray.
Section
4.10.3
-Chapter 2,
Section
4.10.3
24p. 2-24
17
80
81
p. 2-22
p. 2-43
p. 2-44
2-14
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3.3Communications Er ror Codes
Code 1Code 2CauseRefer to:
1008Wrong number called.
1101No dial tone detected before start of dialing.
1102Busy tone detected before dialing.
11032nd dial tone not detected.
1105No loop current det ected.
*1
1106Busy tone detected after dialing or called.
1107No response from the remote station in sending.
1110Unobtainable tone detected after dialing.
1707No response from the calling station in receiving.
2001Unable to detect a flag field .
2002Carrier was OFF for 200 milliseconds or longer.
2003Abort detected ("1" in succession for 7 bits or more).
2004Overrun detected.
2005A frame for 3 seconds or more received.
2006CRC error in answerback.
2007Echo command received.
Chapter 2, Section
4.9.4
2008Invalid command received.
2009Command ignored once for document setting or for
dumping-out at turn-around transmission.
200AT5 time-out error.
200BCRP received.
200CEOR and NULL received.
*1 Available in German models only.
2-15
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Code 1Code 2CauseRefer to:
3201Remote terminal only with V.29 capability in 2400 or
4800 bps transmission.
3202Remote terminal not ready for polling.
3210Remote terminal not equipped with password
function or its password switch OFF.
3211Remote terminal not equipped with or not ready for
confidential mailbox function.
3212Remote terminal not equipped with or not ready for
relay function.
3213No confidential mail in the remote terminal.
3214The available memory space of the remote terminal is
less than that required for reception of the
confidential or relay broadcasting instruction.
3218Remote terminal not equipped with color function.
4002Illegal coding system requested.
4003Illegal recording width requested.
4005ECM requested although not allowed.
4006Polled while not ready.
Chapter 2, Section
4.9.4
4007No document to send when polled.
4010Nation code or manufacturer code not coincident.
4013Polled by any other manufacturers' terminal while
waiting for se cure polling.
4017Invalid resolution selected.
4020Invalid full-color mode requested.
5001Vertical resolution capability changed after
compensation of background color.
6301Password plus "lower 4 digits of telephone number"
not coincident.
6302Password not coincident.
6303Polling ID not coincident.
74DCN received.
8001Fallback impossible.
9001Unable to detect video signals or commands within 6
seconds after CFR is transmitted.
9002Received PPS containing invalid page count or block
count.
2-16
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Code 1Code 2CauseRefer to:
A003Error correction sequence not terminated even at the
final transmission speed for fallback.
A011Receive buffer empty. (5-second timeout)
A012Receive buffer full during operation except receiving
into memo ry.
A013Decoding error continued on 500 lines or more.
A014Decoding error continued for 15 seconds or more.
A015Ti meout: 13 seconds or more for one-line
transmission.
A016RTC not found or carrier OFF signal detected for 6
seconds.
A017RTC found but no command detected for 60 seconds
or more.
A019No image data to be sent.
A801RTN, PIN or ERR re ceived at the calling ter minal.
A901RTN, PIN or ERR receiv ed at the called terminal.
*1
*1
AA18Receive buffer full during receiving into memory.
B002Unable to receive the next-page data.
Chapter 2, Section
4.9.4
B003Unable to receive polling even during turn-around
transmission due to call reservation.
B004PC interface error.
BF01Communication canceled by pressing the Stop/Exit
key before establishment of FAX communication
BF02Communication canceled by pressing the Stop/Exit
key after establishment of FAX communication
*2
*2
.
.
BF03T ra nsmission canceled due to a scanni ng erro r caused
by no document or document feed problem in ADF
scanning in real time transmission.
*1 Available in German models only.
*2 Establishment of FAX communication
FAX communication is established when the calling station receives a DIS (re ception capability) signal
from the called station and the called station receives an NSS or D CS (communicatio ns test) signal from
the calling station.
2-17
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Code 1Code 2CauseRefer to:
C001
C002
C003
C004
No common modulation mode or polling failed.
Unable to detect JM.
Unable to detect CM.
Unable to detect CJ.
C010V. 34 negotiation or training not finished.
C011
Modem error detected during V. 34 negotiation or
training.
C020
C021
Modem error detected during sending of commands.
Modem error detected during receiving of
commands.
C022
C030
Control channel connection timeout.
Modem error detected during sending of image
signals.
C031
Modem error detected during receiving of image
signals.
E001Failed to detect 1300 Hz signal in burn-in operation.
E002Failed to detect PB signals in burn-in operation.
Chapter 2, Section
4.9.4
FFXXEquipment error. (For X
Section 3.1 "Error Codes.")
X, refer to Chapter 2,
2-18
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3.4Status Monitor Errors
Error MessageContentsError CodeRefer to:
Cover is OpenAny cover opened.2F
A1
Disc Guide is Open
Disc gu i de ope ned.
Documen t JamDocument jam detected in the ADF.A2
A3
EA
p. 2-27
p. 2-50
Chapter 2,
Section
4.10.9
p. 2-50
p. 2-51
p. 2-55
High TemperatureThe room temperature is high.40p. 2-33
Ink Absorber FullPurge counter or flashing counter overflown.46p. 2-34
Ink lowT he service life of any ink cartridge will be
-
expired soon.
Low TemperatureThe room temperature is low.40p. 2-33
No Ink CartridgeNo ink cartridge loaded.2A, 2B, 2C, 2Dp. 2-26
No Paper FedNo paper loaded in paper tray.-
Chapter 2,
Section
4.2.1
OfflineMachine o ffline.Out of MemoryThe memor y is full.-
Paper JamRecording paper jam.0E
18
31
38
3C
82
84
Printer Locked.
Replace InkThe service life of any ink cartridge has
Print er fu n c ti on lock ed .
26, 27, 28, 29p. 2-25
Chapter 2,
Section
4.10.4
p. 2-21
p. 2-22
p. 2-29
p. 2-30
p. 2-31
p. 2-44
p. 2-45
Chapter 2,
Section
4.10.6
expired.
Unable to Print 3XErrors around the head/carriage unit.30 to 3Fpp. 2-28
to 2-32
Unable to Print 5XErrors around the maintenance unit.50 to 5Epp. 2-35
to 2-38
Unable to Print 7X75 to 7Epp. 2-40
to 2-42
Unable to Scan AXErrors around the scanner.A2 to AFpp. 2-50
to 2-53
2-19
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Error MessageContentsError CodeRefer to:
Unable to Print XXErrors other than 3X, 5X, 7X, and AX.Codes other
than 3X,
5X, 7X and
AX
Wrong Paper SizeRecording paper that differs from the setting
in size is loade d in the paper tray.
In duplex printing, recording paper not
17
80
81
allowed for duplex printing is loaded.
pp. 2-33
to 2-56
p. 2-22
p. 2-43
p. 2-44
2-20
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4TROUBLESHOOTING
4.1Error Cause and Solutions
First see the user check items. If it cannot recover the machine, proceed to the troubleshooting
table exclusive to service personnel.
Error Code 0E
Paper Jam
LCD
In duplex printing, a sensor error has occurred during printing on the second side. (During
switchbacking, the registration sensor outputs an unexpected signal.)
User Check
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Ch eck that the recording paper is not curled. .
StepCauseSolution
1Registration actua tor caught on
the surrounding parts
2Registration sensor defectiveReplace the registration sensor PCB ASSY.
3Main PCB defectiveReplace the main PCB ASSY.
Check and reposition the registration actuator.
2-21
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Error Code 17
Wrong Paper Size
LCD
Recording paper size error. (Duplex PC print/Duplex copy) (Detected by the paper width sensor
or registration se nsor)
User Check
- Check whether the recording paper being used is within the specification.
- Check that dark recording paper is not used.
StepCauseSolution
1Registration actua tor caught on
the surrounding parts
2CR encoder strip stainedReplace the CR encoder str i p.
3PF encoder disc stainedReplace the PF encoder disc and clean the flushing
4Registration sensor defectiveReplace the registration sensor PCB ASSY.
5Paper feed motor defectiveReplace the paper feed motor ASSY.
6Paper width sensor defectiveReplace the carriage PCB ASSY.
7Main PCB defectiveReplace the main PCB ASSY.
Check and reposition the registration actuator.
guide. Refer to Chapter 3, Section 1.
Error Code 18
Paper Jam
LCD
In switchbacking of paper for printing on the second side, a recording paper jam has occurred.
(The registrati on sensor does not come ON within the specified paper feeding amount.)
User Check
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
StepCauseSolution
1Foreign materials in the duplex
print paper path
2Registration actua tor caught on
the surrounding parts
3Main PCB defectiveReplace the main PCB ASSY.
Remove foreign materials.
Check and reposition the registration actuator.
2-22
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Error Code 20
Cannot Detect
Cannot identify a black ink cart ridge.
Error Code 21
Cannot Detect
Cannot identify a yellow ink cartr idge.
Error Code 22
Cannot Detect
Cannot identify a cyan ink cartridge.
Error Code 23
Cannot Detect
LCD
LCD
LCD
LCD
Cannot identify a magenta ink car tridge.
User Check
- Reload the ink cartridge.
- Replace the ink cartridge.
StepCauseSolution
1Connection failure of flat cables
related to the ink refill ASSY
2Ink cartridge detection sensor
defective
3Ink remaining sensor or high-
yield ink cartridge s ensor
defective
4Main PCB defectiveReplace the main PCB ASSY.
Check the connection and reconnect the flat cables.
Replace the ink cart ridge detection sensor P CB
ASSY.
Replace the ink refill ASSY.
2-23
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Error Code 24
Wrong Color INK
LCD
An ink cartridge of wrong color is loaded. (A color ink cartridge is loaded in the black ink
cartridge slot.)
User Check
- Load the ink cartridge into the correct slot.
- Replace the ink cartridge.
StepCauseSolution
1Ink cartridge detection sensor
defective
2Ink remaining sensor or high-
yield ink cartdige s ensor defective
3Main PCB defectiveReplace the main PCB ASSY.
Replace the ink cart ridge detection sensor P CB
ASSY.
Replace the ink refill ASSY.
2-24
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Error Code 26
Ink Low Black
LCD
The service life of the black ink cartridge will be expired soon. (Detected by the black ink
remaining sensor)
Error Code 27
Ink Low Yellow
LCD
The service life of the yellow ink cartridge will be expired soon. (Detected by the yellow ink
remaining sensor)
Error Code 28
Ink Lo w Cyan
LCD
The service life of the cyan ink cartridge will be expired soon. (Detected by the cyan ink
remaining sensor)
Error Code 29
Ink Low Magenta
LCD
The service lif e of the magenta ink cartridge will be expired soon. (Detected by the magenta ink
remaining sensor)
User Check
- Replace the ink cartridge.
StepCauseSolution
1Ink remaining sensor defectiveReplace the ink refill ASSY.
2Main PCB defectiveReplace the main PCB ASSY.
2-25
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Error Code 2A
No Ink Cartridge Black
No black ink cartridge loaded. (Detected by the ink cartridge detection sensor)
Error Code 2B
No Ink Cartridge Yellow
No yellow ink cartridge loade d. ( Detected by the ink cartridge detection sensor)
Error Code 2C
No Ink Cartridge Cyan
No cyan ink cartridge loaded. (Det ected by the ink cartridge detection sensor)
Error Code 2D
No Ink Cartridge Magenta
LCD
LCD
LCD
LCD
No magenta ink cartridge loaded. (Detected by the ink cartridge detection sensor)
User Check
- Reload the ink cartridge.
- Replace the ink cartridge.
StepCauseSolution
1Ink cartridge detection sensor
defective
2Main PCB defectiveReplace the main PCB ASSY.
Replace the ink cart ridge detection sensor P CB
ASSY.
2-26
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Error Code 2F
Cover is Open / Close Ink Cover
Ink cartridge cover open ed.
User Check
- Close the ink cartridge cover.
StepCauseSolution
1Broken boss on the ink cartridge
cover, working as an actuator fo r
the ink cartridge cover sensor
2Connection failure of the ink
cartridge cover sensor harness
3Ink cartridge cover sensor failureReplace the ink cart ridge cover sensor ASSY.
4Main PCB defectiveReplace the main PCB ASSY.
Replace the ink cartridge cover.
Check the connection and reconnect the harness.
LCD
2-27
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Error Code 30
Unable to Print 30
Carriage does not move. (Detected by the CR encoder sensor)
User Check
- Remove the jammed paper.
StepCauseSolution
1CR timing belt or pulley out of
place
2Foreign materials on the CR
timing belt or around the head/
carri ag e uni t
3L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t
4CR encoder strip out of placeSet the CR encoder strip into place.
5CR encoder strip stainedReplace the CR encoder str i p.
6Carriage motor harness
connection failure
Set the CR timing belt or the pulley into place.
Remove foreign materials.
Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).
Check the connection and reconnect the harness.
LCD
7CR encoder sensor failureReplace the carriage PCB ASSY.
8Carriage motor defectiveReplace the carriage motor.
9Main PCB defectiveReplace the main PCB ASSY.
2-28
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Error Code 31
Paper Jam / Disc Jam
Cannot detect the origin of the car ri age. (Detected by the CR encoder sensor)
User Check
- Remove foreign materials.
StepCauseSolution
1Foreign materials on the CR
timing belt or around the head/
carri ag e uni t
2Switching lever guide out of place Reposition the switching lever guide.
3CR encoder strip stainedReplace the CR encoder str i p.
4Switching lever guide defec tiveReplace the switching lever guid e.
5Maintenance unit defectiveClean the mainten ance unit or rep lace it.
6Main PCB defectiveReplace the main PCB ASSY.
Remove foreign materials.
LCD
Error Code 32
Unable to Clean 32
Capping load large .
User Check
- Remove the jammed paper.
StepCauseSolution
1Switching lever guide out of place Reposition the switching lever guide.
2L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t
3Switching lever guide defec tiveReplace the switching lever guid e.
4Maintenance unit defectiveClean the mainten ance unit or rep lace it.
Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).
LCD
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Page 75
Error Code 35
Unable to Print 35
LCD
Abnormal stop of head/carriage unit. (Error caused by any problem except a paper jam when
the print head is not jetting out ink)
StepCauseSolution
1Foreign materials on the CR
timing belt or around the head/
carri ag e uni t
2Switching lever guide out of place Reposition the switching lever guide.
3L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t
4CR encoder strip stainedReplace the CR encoder str i p.
5Maintenance unit defectiveClean the mainten ance unit or rep lace it.
Remove foreign materials.
Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).
Error Code 38
Paper Jam / Disc Jam
LCD
Abnormal stop of head/carriage unit during printing. (Error caused by a paper jam when the
print head is not jetting out ink)
User Check
- Remove the jammed paper.
StepCauseSolution
1Foreign materials in the reco rding
paper path or around the head /
carri ag e uni t
2Maintenance unit defectiveClean the mainten ance unit or rep lace it.
Remove foreign materials.
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Page 76
Error Code 3B
Unable to Print 3B
LCD
Abnormal stop of head/carriage unit during printing. (Error caused by any problem except a
paper jam when the print head is jetting out ink).
StepCauseSolution
1Foreign materials on the CR
timing belt or around the head/
carri ag e uni t
2Switching lever guide out of place Reposition the switching lever guide.
3L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t
4CR encoder strip stainedReplace the CR encoder str i p.
Error Code 3C
Paper Jam / Disc Jam
Remove foreign materials.
Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).
LCD
Abnormal stop of head/carriage unit during printing. (Error caused by a paper jam when the
print head is jetting out ink)
User Check
- Remove the jammed paper.
StepCauseSolution
1Foreign materials in the reco rding
paper path or around the head /
carri ag e uni t
2L ev el e r ro ller (LR ) AS SY no t
mounted correctly on the head/
carri ag e uni t
Remove foreign materials.
Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).
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Page 77
Error Code 3E
Unable to Print 3E
Any abnormality in the carria ge motor, ASF motor, or paper feed motor .
StepCauseSolution
1Foreign materials in the reco rding
paper path
2Foreign materials in the
maintenance uni t
3Foreign materials on th e CR guide
rail
4Maintenance unit defectiveReplace the maintenance uni t.
5Engine unit defectiveReplace the engine unit.
6Main PCB defectiveReplace the main PCB ASSY.
Error Code 3F
Remove foreign materials.
Remove foreign materials.
Remove foreign materials.
LCD
Unable to Print 3F
Carriage does not stop.
StepCauseSolution
1Carriage motor harness
connection failure
2CR encoder strip out of placeSet the CR encoder strip into place.
3CR encoder strip stainedReplace the CR encoder str i p.
4Carriage motor defectiveReplace the carriage motor.
5Main PCB defectiveReplace the main PCB ASSY.
Check the connection and reconnect the harness.
LCD
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Page 78
Error Code 40
Unable to Init. 40
LCD
Casing internal therm istor defective. (Detects -20ºC or below or 80ºC or higher)
StepCauseSolution
1Casing inter nal temperature
thermistor defective
2Main PCB defectiveReplace the main PCB ASSY.
Error Code 42
Unable to Print 42
Replace the ink refill ASSY.
LCD
Head drive voltage dropped below the lower limit.
User Check
- This error may occur when the ambient temperature is low. Increase the ambient temperature for
use of the machine.
StepCauseSolution
1Connection failure of the head
flexible cable or carriage flat
cables
2Print head defectiveReplace the head/carriage unit.
3Power supply PCB defectiveReplace the power supply P CB ASSY.
4Main PCB defectiveReplace the main PCB ASSY.
Error Code 43
Unable to Print 43
Check the connection and reconnect the
corresponding cable(s).
LCD
Head thermistor defective. (Detects -20ºC or below or 80ºC or higher when the power is turned
on)
StepCauseSolution
1Head tempe rature t h ermistor
defective
Replace the carriage PCB ASSY.
2Main PCB defectiveReplace the main PCB ASSY.
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Page 79
Error Code 44
Unable to Print 44
Abnormal temperature of the print head driver.
StepCauseSolution
1Ink sufficient in the print headTurn the power off and on, then perform an initial
purge.
2Print head defectiveReplace the head/carriage unit.
3Main PCB defectiveReplace the main PCB ASSY.
Error Code 46
Unable to Print 46
Purge counter or flushing counter overflown.
LCD
LCD
StepCauseSolution
1Ink absorber box and flushing box
full of drained ink
*
For the resetting procedures of the purge and flushing counts, refer to Chapter 4, Section 4.1.
Error Code 48
Replace the ink abs orber box and flushing box, the n
reset their counts. *
Unable to Init. 48
Head flexible cable half way inserted.
StepCauseSolution
1Connection failure of the head
flexible cable or carriage flat
cables
2Print head defectiveReplace the head/carriage unit.
3Main PCB defectiveReplace the main PCB ASSY.
Check the connection and reconnect the
corresponding cable(s).
LCD
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Page 80
Error Code 49
Unable to Print 49
LCD
Abnormal head drive voltage. (Does not rise to the specified level)
Error Code 4F
Unable to Print 4F
LCD
The head drive voltage has dropped from the high to low level in an abnormally short period.
StepCauseSolution
1Connection failure of the head
flexible cable or carriage flat
cables
2Carriage PCB defectiveReplace the carriage PCB ASSY.
3Print head defectiveReplace the head/carriage unit.
4Power supply PCB defectiveReplace the power supply P CB ASSY.
5Main PCB defectiveReplace the main PCB ASSY.
Check the connection and reconnect the
corresponding cable(s).
Error Code 50
Unable to Clean 50
Purge cam switch does not come ON.
StepCauseSolution
1Foreign materials in the
maintenance uni t or around the
paper feed roller
2Purge cam switch harness
connection failure
3ASF switching gear A or B
broken
4Paper feed motor defectiveReplace the paper feed motor.
5ASF drive ASSY defectiveReplace the ASF drive ASSY.
6Main PCB defectiveReplace the main PCB ASSY.
Remove foreign materials.
Check the connection and reconnect the harness.
Replace the ASF switching gear A or B.
LCD
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Page 81
Error Code 52
Unable to Clean 52
LCD
Failed to detect the origin of the purge cam. (Failed to detect the longest OFF domain of the
purge cam)
StepCauseSolution
1Foreign materials in the
maintenance uni t
2ASF drive ASSY defectiveReplace the ASF drive ASSY.
3Maintenance unit defectiveReplace the maintenance uni t.
4Main PCB defectiveReplace the main PCB ASSY.
Remove foreign materials.
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Page 82
Error Code 5A
Unable to Clean 5A
Abnormal stop of purge cam being driven.
Error Code 5B
Unable to Clean 5B
Abnormal stop of pump in the maintenance unit .
StepCauseSolution
1Foreign materials in the
maintenance uni t or around the
paper feed roller
2PF encoder disc stainedReplace the PF encoder disc and clean the flushing
3PF encoder sensor PCB defectiveReplace the PF encoder sensor PCB ASSY.
4Ink supply tubes bentReplace the ink refill ASSY.
Remove foreign materials.
guide. Refer to Chapter 3, Section 1.
LCD
LCD
5Main drain tube bentReplace the main drain tube.
6ASF switching gear A or B
broken
7Paper feed motor defectiveReplace the paper feed motor.
8Maintenance unit defectiveReplace the maintenance uni t.
9Engine unit defectiveReplace the engine unit.
10Power supply PCB defectiveReplace the power supply PCB ASSY.
11Main PCB defectiveReplace th e main PCB ASSY.
Replace the ASF switching gear A or B.
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Page 83
Error Code 5D
Unable to Clean 5D
Driver IC overcurrent pr otection activated when the purge cam was being dri ven.
Error Code 5E
Unable to Clean 5E
Driver IC overcurrent pr otection activated when the pump was in operation.
StepCauseSolution
1Main drain tube bentReplace the main drain tube.
2Foreign materials in the
maintenance uni t or around the
paper feed roller
3Ink supply tubes bentReplace the ink refill ASSY.
4ASF switching gear A or B
broken
Remove foreign materials.
Replace the ASF switching gear A or B.
LCD
LCD
5Maintenance unit defectiveReplace the maintenance uni t.
6Engine unit defectiveReplace the engine unit.
7Main PCB defectiveReplace the main PCB ASSY.
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Page 84
Error Code 6C
Unable to Print 6C
Driver IC overcurrent pr otection activated during running of the ASF motor.
StepCauseSolution
1Main drain tube bentReplace the main drain tube.
2Foreign materials in the
maintenance unit or engine unit
3PF encoder sensor PCB defectiveReplace the PF encoder sensor PCB ASSY.
4Ink supply tubes bentReplace the ink refill ASSY.
5ASF switching gear A or B
broken
6ASF motor defectiveReplace the ASF drive ASSY.
7Maintenance unit defectiveReplace the maintenance uni t.
8Engine unit defectiveReplace the engine unit.
9Main PCB defectiveReplace the main PCB ASSY.
Remove foreign materials.
Replace the ASF switching gear A or B.
LCD
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Page 85
Error Code 6F
Unable to Print 6F
ASF motor does not stop. (Keeps rotating for 15 seconds or more)
StepCauseSolution
1Paper feed motor harness
connection failure
2Carriage motor harness
connection failure
3ASF motor harness connecti on
failure
4PF encoder disc stainedReplace the PF encoder disc and clean the flushing
5ASF switching gear A or B
broken
6Paper feed motor defectiveReplace the paper feed motor.
7Carriage motor defectiveReplace the carriage motor.
8ASF motor defectiveReplace the ASF drive ASSY.
Check the connection and reconnect the harness.
Check the connection and reconnect the harness.
Check the connection and reconnect the harness.
guide. Refer to Chapter 3, Section 1.
Replace the ASF switching gear A or B.
LCD
9Maintenance unit defectiveReplace the maintenance uni t.
10Engine unit defectiveReplace the engine unit.
11Power supply PCB defectiveReplace the power supply PCB ASSY.
12Main PCB defectiv eReplace the main PCB A SSY.
Error Code 75
Unable to cl ean 75
Head capping failed.
StepCauseSolution
1Foreign materials in the
maintenance uni t
2Foreign materials in th e engine
unit
Remove foreign materials.
Remove foreign materials.
LCD
3Carriage motor defectiveReplace the carriage motor.
4ASF motor defectiveReplace the ASF drive ASSY.
5Maintenance unit defectiveReplace the maintenance uni t.
6Main PCB defectiveReplace the main PCB ASSY.
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Page 86
Error Code 76
Unable to cl ean 76
LCD
Head uncapping failed.
StepCauseSolution
1Foreign materials in the
maintenance uni t
2ASF motor defectiveReplace the ASF drive ASSY.
3Maintenance unit defectiveReplace the maintenance uni t.
4Main PCB defectiveReplace the main PCB ASSY.
Error Code 7A
Unable to cl ean 7A
Remove foreign materials.
LCD
Abnormal stop of purge cam during head capping. (When being driven in the capping direction)
Error Code 7B
Unable to cl ean 7B
LCD
Abnormal stop of purge cam during head uncapping. (When being driven in the uncapping
direction)
StepCauseSolution
1Foreign materials in the
maintenance uni t
2ASF motor defectiveReplace the ASF drive ASSY.
3Maintenance unit defectiveReplace the maintenance uni t.
4Main PCB defectiveReplace the main PCB ASSY.
Remove foreign materials.
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Page 87
Error Code 7D
Unable to cl ean 7D
Motor driver IC overcurrent pr otection activated when the purge cam was being driven.
StepCauseSolution
1Foreign materials in the
maintenance uni t
2ASF motor defectiveReplace the ASF drive ASSY.
3Paper feed motor defective
4Maintenance unit defectiveReplace the maintenance uni t.
5Main PCB defectiveReplace the main PCB ASSY.
Error Code 7E
Remove foreign materials.
Replace the paper feed motor.
MACHINE ERROR 7E
LCD
LCD
Head property data not entered.
StepCauseSolution
1Head property data not enteredEnter the head property data. Refer to Chapter 5,
Section 1.4.23.
2Main PCB defectiveReplace the main PCB ASSY.
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Page 88
Error Code 80
Wrong Paper Size
LCD
Recording paper size error. (During fax/list printing) (The paper size not suitable for recording
fax was detected by the paper width sensor or registration sensor.)
User Check
- Check whether the recording paper being used is within the specification.
- Check that the dark recording paper is not used.
StepCauseSolution
1Registration actua tor caught on
the surrounding parts
2CR encoder strip stainedReplace the CR encoder str i p.
3PF encoder disc stainedReplace the PF encoder disc and clean the flushing
4Registration sensor defectiveReplace the registration sensor PCB ASSY.
5Carriage motor defectiveReplace the carriage motor.
6Paper feed motor defective
7Paper width sensor defectiveReplace the carriage PCB ASSY.
Check and reposition the registration actuator.
guide. Refer to Chapter 3, Section 1.
Replace the paper feed motor.
8Main PCB defectiveReplace the main PCB ASSY.
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Page 89
Error Code 81
Wrong Paper Size
LCD
Recording paper size error. (Except during fax/list printing) (The paper width sensor has
detected that the paper width is le ss than the specified one.)
User Check
- Check whether the recording paper being used is within the specification.
- Check that dark recording paper is not used.
StepCauseSolution
1CR encoder strip stainedReplace the CR encoder str i p.
2Carriage motor defectiveReplace the carriage motor.
3Paper width sensor defectiveReplace the carriage PCB ASSY.
4Main PCB defectiveReplace the main PCB ASSY.
Error Code 82
Paper Jam
LCD
Recording paper jam in paper feeding. (The paper width sensor has failed to detect the leading
edge of paper.)
User Check
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Check that dark recording paper is not used.
- Check that the paper tray is fully inserted.
- Check that the jam clear cover is properly closed.
StepCauseSolution
1Foreign materials inside the
engi ne uni t
2Chute cover not mounted
correctly
3Paper width sensor defectiveReplace the carriage PCB ASSY.
4Paper pull-in rollers worn out or
stained
5ASF motor defectiveReplace the ASF drive ASSY.
6Paper feed r o ller worn outReplace the engine unit.
Remove foreign materials.
Reposition the chute cover.
Replace the paper pull-in roller holder ASSY.
7Main PCB defectiveReplace the main PCB ASSY.
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Page 90
Error Code 84
Paper Jam / Disc Jam
LCD
Recording paper jam in paper ejecting. (The registration sensor sticks to ON even after
completion of paper ejection.)
User Check
- Remove the jammed paper.
StepCauseSolution
1Registration actua tor caught on
the surrounding parts
2Registration sensor defectiveReplace the registration sensor PCB ASSY.
3Main PCB defectiveReplace the main PCB ASSY.
Error Code 89
Unable to Print 89
Check and reposition the registration actuator.
LCD
Paper width sensor has faile d to detect the origin defined on the paper feed roller.
StepCauseSolution
1Paper width sensor defectiveReplace the carriage PCB ASSY.
2PF encoder disc stainedReplace the PF encoder disc and clean the flushing
guide. Refer to Chapter 3, Section 1.
3Engine unit defectiveReplace the engine unit.
4Main PCB defectiveReplace the main PCB ASSY.
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Page 91
Error Code 8A
PRINTER JAM
PF encoder sensor cannot detect the rot ation of the paper feed roller.
Error Code 8B
PRINTER JAM
PF encoder sensor detects an abnormal stop of the paper feed roller.
User Check
- Check whether recording paper is jammed.
StepCauseSolution
1Foreign materials inside the
engi ne uni t
2Paper feed motor harness
connection failure
3Connection failure of the PF
encoder sensor harness
Remove foreign materials.
Check the connection and reconnect the harness.
Check the connection and reconnect the harness.
LCD
LCD
4PF encoder disc defectiveReplace the PF encoder disc and clean the flushing
defective
7Paper feed motor defectiveReplace the paper feed motor.
8Engine unit defectiveReplace the engine unit.
9Main PCB defectiveReplace the main PCB ASSY.
Replace the pressure roller release sen sor PCB
ASSY.
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Page 92
Error Code 8C
PRINTER JAM
Driver IC overcurrent pr otection activated during running of the paper feed motor.
User Check
- Check whether recording paper is jammed.
StepCauseSolution
1Foreign materials inside the
engi ne uni t
2PF encoder disc defectiveReplace the PF encoder disc and clean the flushing
3PF encoder sensor PCB defectiveReplace the PF encoder sensor PCB ASSY.
4Paper feed motor defectiveReplace the paper feed motor.
5Engine unit defectiveReplace the engine unit.
6Main PCB defectiveReplace the main PCB ASSY.
Remove foreign materials.
guide. Refer to Chapter 3, Section 1.
LCD
Error Code 8F
Unable to Print 8F
Paper feed motor cannot stop.
StepCauseSolution
1Paper feed motor harness
connection failure
2Paper feed motor defectiveReplace the paper feed motor.
3Main PCB defectiveReplace the main PCB ASSY.
Check the connection and reconnect the harness.
LCD
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Page 93
Error Code 90
Disc Tray hits at the back
Disc tray collided against an o bstacle in the rear of the machine.
User Check
- Leave at least 10 cm (4 in ches) of fr ee space b ehind the machine.
- Clear any obstacles fro m the rear of the machine.
- Clear any obstacles from the surroundings of the jam clear cover.
- Check that the jam clear cover is properly closed.
- Remove recording paper from the paper path.
StepCauseSolution
1Disc tray worn out
2Foreign materials inside the
engi ne uni t
3Chute cover not mounted
correctly
4PF encoder disc defectiveReplace the PF encoder disc and clean the flushing
Replace the disc tr ay.
Remove foreign materials.
Reposition the chute cover.
guide. Refer to Chapter 3, Section 1.
LCD
5PF encoder sensor PCB defectiveReplace the PF encoder sensor PCB ASSY.
6Paper feed motor defective
Error Code 91
Replace the paper feed motor.
Unable to Init. 91
Pressure roller has failed to be rele ased.
StepCauseSolution
1Foreign materials inside the
engi ne uni t
2Switching lever guide out of place Reposition the switching lever guide.
3
4Switching lever guide defec tiveReplace the switching lever guid e.
5Pressure roller release sensor
6CR encoder sensor defectiveReplace the carriage PCB ASSY.
CR encoder strip stained
defective
Remove foreign materials.
Replace the CR encode r strip.
Replace the pressure roller release sen sor PCB
ASSY.
LCD
7ASF drive ASSY defectiveReplace the ASF drive ASSY.
8Engine unit defectiveReplace the engine unit.
9Main PCB defectiveReplace the main PCB ASSY.
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Page 94
Error Code 92
Unable to Init. 92
Pressure roller has failed to be dep re ssed.
StepCauseSolution
1Switching lever guide defec tiveReplace the switching lever guid e.
2ASF drive ASSY defectiveReplace the ASF drive ASSY.
3Engine unit defectiveReplace the engine unit.
4Main PCB defectiveReplace the main PCB ASSY.
Error Code 93
Check for a Pr i n tab l e Disc.
Disc size error. Or no disc is loaded on th e disc tray.
LCD
LCD
User Check
- Load a disc on the disc tray.
- Check whether the disc loaded is within the sp ecification .
StepCauseSolution
1Paper width sensor defectiveReplace the carriage PCB ASSY.
2Main PCB defectiveReplace the main PCB ASSY.
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Page 95
Error Code A1
Cover is O p en
Document scanner unit opened.
User Check
- Close the document scanner unit.
StepCauseSolution
1Document scanner open actuator
out of place
2Document scanner open sensor
defective
3Panel harness connection failureC heck the connection and reconnect the harness.
4Panel PCB def ectiveReplac e the panel PCB ASSY.
5Rubber key defectiveReplace the rubber key.
6Broken boss on the document
scanner unit, which presses the
document scanner open actuator
7Main PCB defectiveReplace the main PCB ASSY.
Set the document scanner open actuator into place.
Replace the control panel ASSY.
Replace the document s canner unit.
LCD
Error Code A2
DOCUMENT JAM
During ADF scanning, a document of 90 cm or longer is detected.
User Check
- Check whether the document scanned i s longer than the specified limit.
- Remove the jammed document.
StepCauseSolution
1Document scanning pos ition
actuator caug ht on the
surrounding parts
2Document scanning pos ition
sensor defective
3ADF motor defe ctiveReplace the AD F mo to r.
4ADF unit defectiveReplace the ADF unit.
5Main PCB defectiveReplace the main PCB ASSY.
Check and reposition the document scanning
position actu ator.
Replace the docu ment s canni ng po siti on sen sor P CB
ASSY.
LCD
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Page 96
Error Code A3
DOCUMENT JAM
During ADF scanning, the document scanning position sensor does not come ON.
User Check
- Remove the jammed document.
StepCauseSolution
1Foreign materials in the ADF
document path
2Document scanning pos ition
actuator out of place
3Document scanning pos ition
sensor defective
5ADF motor defe ctiveReplace the AD F mo to r.
6ADF unit defectiveReplace the ADF unit.
7Main PCB defectiveReplace the main PCB ASSY.
Remove foreign materials.
Set the document sca nning position actuator into
place.
Check the connection and reconnect the harness.
Replace the docu ment s canni ng po siti on sen sor P CB
ASSY.
LCD
Error Code A5
Unable to Scan A5
Detected abnormal level data in the CIS scanning result during fax sending (1st time).
Error Code A6
Unable to Scan A6
Detected abnormal level data in the CIS scanning result during fax sending (retry).
StepCauseSolution
1White level data failureUse Function code 55.
Refer to Chapter 5, Section 1.4 .16.
2White reference film stained
CIS unit defective
3Main PCB defectiveReplace the main PCB ASSY.
Replace the document s canner unit.
LCD
LCD
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Page 97
Error Code A7
Unable to Scan A7
Mismatch between actual CIS type and EEPROM data.
StepCauseSolution
1CIS type data mismatchSpecify the CIS type with Function code 59.
Refer to Chapter 5, Section 1.4 .18.
2Main PCB defectiveReplace the main PCB ASSY.
Error Code A8
Unable to Init. A8
Color parameter matching error. (Used for debugging at the factory.)
StepCauseSolution
LCD
LCD
1Program malfunctioningReload firmware to the main PCB.
Refer to Chapter 4, Section 2.1.
2Main PCB defectiveReplace the main PCB ASSY.
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Page 98
Error Code AF
Unable to Scan AF
CIS positioning error. (Home positioning failed)
StepCauseSolution
1Document scanner motor harness
connection failure
2Document scanner unit defectiveReplace the document scanner unit.
3Main PCB defectiveReplace the main PCB ASSY.
Error Code BD
Check the connection and reconnect the harness.
Unable to Scan BD
Black level data error in scanning.
LCD
LCD
StepCauseSolution
1Black level data failureUse Function code 55.
Refer to Chapter 5, Section 1.4 .16.
2White reference film stainedReplace the document scanne r unit.
3Main PCB defectiveReplace the main PCB ASSY.
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Page 99
Error Code DF
Lightning damage often causes this error. Check whether the power supply PCB or MJ PCB has
burn marks.
Unable to Init. DF
SDAA failure.
Error Code E0
Unable to Init. E0
Cannot start up the modem normally even afte r resetting it.
StepCauseSolution
1Main PCB defectiveReplace the main PCB ASSY.
Error Code E2
MACHINE ERROR E2
LCD
LCD
LCD
Wired LAN MAC address not registered.
Error Code E3
MACHINE ERROR E3
Failed to get a wireless LAN MAC address.
StepCauseSolution
1Wireless LAN PCB harness
connection failure
2Wireless LAN PCB defectiveReplace the wireless LAN PCB ASSY.
3Main PCB defectiveReplace the main PCB ASSY.
Check the connection and reconnect the harness.
LCD
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Page 100
Error Code E6
Unable to Init. E6
EEPROM write error.
StepCauseSolution
1Main PCB defectiveReplace the main PCB ASSY.
Error Code EA
DOCUMENT JAM
Document removed at phase B. (Detected by the document detection sensor)
User Check
- Send a fax again.
StepCauseSolution
LCD
LCD
1Document detection ac tuator out
of place
2Document detection sens or
defective
3Main PCB defectiveReplace the main PCB ASSY.
Error Code EC
Set the document detection actuator into place.
Replace the document detection sensor PCB ASSY.
Unable to Init. EC
LCD connection failure.
StepCauseSolution
1LCD flat cable connection failureCheck the connection and reconnect the flat cable.
2LCD defectiveReplace the LCD unit.
3Main PCB defectiveReplace the main PCB ASSY.
LCD
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