Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Important Note ............................................................................................................................................... 4
Introduction to Your Brother Machine................................................................................................. 5
Before Using Your Machine ........................................................................................................................... 6
Control Panel Overview ................................................................................................................................. 7
Copy a Document ..................................................................................................................................... 173
Enlarge or Reduce Copied Images ............................................................................................................ 175
Make Page Layout Copies ( N in 1 or Poster)............................................................................................ 178
Copy on Both Sides of the Paper (2-sided Copy) ...................................................................................... 181
Copy an ID Card ........................................................................................................................................ 183
Send a Fax.................................................................................................................................................189
Send a Fax from Your Brother Machine ........................................................................................... 190
Send a Fax Manually........................................................................................................................ 193
Send a Fax at the End of a Conversation ........................................................................................ 194
Send the Same Fax to More than One Recipient (Broadcasting) .................................................... 195
Send a Fax in Real Time.................................................................................................................. 198
Change the Fax Auto Redial Setting ................................................................................................ 199
Cancel a Fax in Progress ................................................................................................................. 200
Check and Cancel a Pending Fax.................................................................................................... 201
Receive a Fax ............................................................................................................................................ 204
Caller ID ........................................................................................................................................... 238
Set the Telephone Line Type............................................................................................................ 239
Voice Over Internet Protocol (VoIP/Telephone Line Interference)....................................................241
External TAD (Telephone Answering Device)................................................................................... 242
External and Extension Telephones ................................................................................................. 246
Brother Web Connect................................................................................................................................. 344
Brother Web Connect Overview....................................................................................................... 345
Online Services Used with Brother Web Connect............................................................................ 346
Conditions for Using Brother Web Connect...................................................................................... 348
Set Up Brother Web Connect........................................................................................................... 351
Scan and Upload Documents Using Brother Web Connect............................................................. 358
Google Cloud Print.....................................................................................................................................359
Google Cloud Print Overview ........................................................................................................... 360
Before Using Google Cloud Print ..................................................................................................... 361
Print from Google Chrome™ or Chrome OS™................................................................................. 366
Print from Google Drive™ for Mobile ................................................................................................ 367
Print from Gmail™ Webmail Service for Mobile................................................................................368
Document is Jammed in the Top of the ADF Unit ............................................................................ 413
Document is Jammed inside the ADF Unit....................................................................................... 414
Remove Paper Scraps Jammed in the ADF .................................................................................... 415
Printer Jam or Paper Jam .......................................................................................................................... 416
Paper is Jammed in the Machine (Paper Jam) ................................................................................ 417
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) .............................. 422
Paper is Jammed in the Front of the Machine (Jam B Front)........................................................... 427
Paper is Jammed in the Back of the Machine (Jam C Rear) ........................................................... 430
Paper is Jammed in the Multi-purpose Tray (Jam D MP tray).......................................................... 432
iv
Home > Table of Contents
Paper is Jammed Inside and in the Multi-purpose Tray (Jam E Inside/MP)..................................... 435
If You Are Having Difficulty with Your Machine .......................................................................................... 440
Paper Handling and Printing Problems ............................................................................................ 441
Telephone and Fax problems ........................................................................................................... 447
Other Problems ................................................................................................................................454
Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
CAUTION
IMPORTANT
NOTE
BoldBold style identifies buttons on the machine's control panel or computer screen.
ItalicsItalicised style emphasises an important point or refers you to a related topic.
Courier New
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Courier New font identifies messages shown on the machine's LCD.
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2
Home > Before You Use Your Brother Machine > Trademarks
Trademarks
Microsoft, Windows, Windows Server, SharePoint, Internet Explorer, Excel, PowerPoint, OneNote and OneDrive
are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Apple, App Store, Mac, Safari, iPad, iPhone, iPod touch and macOS are trademarks of Apple Inc., registered in
the United States and other countries.
AirPrint and the AirPrint logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Nuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates
in the United States and/or other countries.
Wi-Fi®, Wi-Fi Alliance® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance®.
WPA™, WPA2™, Wi-Fi Protected Setup™ and Wi-Fi Protected Setup™ logo are trademarks of Wi-Fi Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Play, Google Chrome, Chrome OS and Google are
trademarks of Google, Inc. Use of these trademarks are subject to Google Permissions.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of
such marks by Brother Industries, Ltd. and related companies is under license. Other trademarks and trade
names are those of their respective owners.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote and the Evernote Elephant logo are trademarks of Evernote Corporation and used under a license.
Mopria® and Mopria logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United
States and other countries. Unauthorized use is strictly prohibited.
WordPerfect is a trademark or a registered trademark of Corel Corporation and/or its subsidiaries in Canada, the
United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
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3
Home > Before You Use Your Brother Machine > Important Note
Important Note
•Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
•Windows® 10 in this document represents Windows® 10 Home, Windows® 10 Pro, Windows® 10 Education
and Windows® 10 Enterprise.
•Windows Server® 2008 in this document represents Windows Server® 2008 and Windows Server® 2008 R2.
•In this User's Guide, the LCD messages of the DCP-T710W/MFC-T910DW are used unless otherwise
specified.
•In this User's Guide, the illustrations of the DCP-T710W/MFC-T910DW are used unless otherwise specified.
•The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
•Unless otherwise specified, the screens in this manual are from Windows® 7 and macOS v10.12.x. Screens
on your computer may vary depending on your operating system.
•The contents of this guide and the specifications of this product are subject to change without notice.
•This documentation is for both MFC and DCP models. Read 'XXX-XXXX' as 'MFC/DCP-XXXX' (where XXXX
is the name of your model).
Related Information
• Before You Use Your Brother Machine
4
Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
• Before Using Your Machine
• Control Panel Overview
• LCD Overview
•
Access Brother Utilities (Windows®)
5
Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
•Make sure you have installed the Brother software and drivers.
•For USB or network cable users: Make sure the interface cable is physically secure.
Selecting the correct type of paper
For high quality printing, it is important to select the correct type of paper. Be sure to read the information about
acceptable paper before buying paper, and to determine the printable area depending on the settings in the
printer driver.
Simultaneous printing, scanning and faxing
Your machine can print from your computer while sending or receiving a fax into memory or while scanning a
document into the computer. Fax sending will not be stopped during printing from your computer. However, when
the machine is copying or receiving a fax on paper, it pauses the printing operation, and then continues printing
when copying or fax receiving has finished.
DCP models do not support the fax feature.
Firewall (Windows®)
If your computer is protected by a firewall and you are unable to network print, network scan, or PC-FAX, you
may need to configure the firewall settings. If you are using the Windows® Firewall and you installed the drivers
using the steps in the installer, the necessary firewall settings have been already set. If you are using any other
personal firewall software, see the User's Guide for your software or contact the software manufacturer.
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6
Home > Introduction to Your Brother Machine > Control Panel Overview
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Control Panel Overview
MFC-T910DW
1. 1.8"(44.9 mm) Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
2. Mode buttons
FAX
Press to switch the machine to Fax mode.
SCAN
Press to switch the machine to Scan mode.
COPY
Press to switch the machine to Copy mode.
PHOTO/WEB
Press to switch the machine to Photo/Web mode.
3. Settings buttons
Clear/Back
Press to go back to the previous menu level.
Settings
Press to access the main menu.
OK
Press to select a setting.
d or c
Press to adjust the ring volume while the machine is idle.
7
•Press to store Speed Dial and Group numbers in the machine's memory.
•Press to look up and dial numbers that are stored in the machine's memory.
Press to configure the wireless settings while the machine is idle.
a or b
Press to scroll through the menus and options.
d or c
•Press to move the cursor left or right on the LCD.
•Press to either confirm or cancel a procedure which is in progress.
4. Telephone buttons
Hook
If the machine is in Fax/Tel (F/T) mode and you pick up the handset of an external telephone during the
F/T ring (pseudo/double-ring), press Hook to talk.
Redial/Pause
•Press to redial the last number you called.
•Press to select and redial the numbers from the Outgoing Call history or Caller ID history.
•Press to insert a pause when dialling numbers.
5. Dial Pad
•Use to dial fax and telephone numbers.
•Use as a keyboard to enter text or characters.
6.
•Press to stop an operation.
•Press to exit from a menu.
7. Start buttons
8.
Press to turn the machine on.
Press and hold down
few seconds before turning itself off. If you have connected an external telephone or TAD, it is always
available.
Stop/Exit
Mono Start
•Press to start sending faxes in monochrome.
•Press to start making copies in monochrome.
•Press to start scanning documents (in colour or monochrome depending on the scan setting).
Colour Start
•Press to start making copies in full colour.
•Press to start scanning documents (in colour or monochrome depending on the scan setting).
Power On/Off
to turn the machine off. The LCD displays [Shutting Down] and stays on for a
If you turn the machine off using , it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
8
MFC-T810W
2
3
1
45
7
8
6
9
10
1. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
2. Mode buttons
FAX
Press to switch the machine to Fax mode.
SCAN
Press to switch the machine to Scan mode.
COPY
Press to switch the machine to Copy mode.
3. Menu buttons
Clear/Back
Press to delete characters or to go back to the previous menu level.
Menu
Press to access the main menu.
OK
Press to select a setting.
d or c
Press to adjust the ring volume while the machine is idle.
•Press to store Speed Dial and Group numbers in the machine's memory.
•Press to look up and dial numbers that are stored in the machine's memory.
a or b
Press to scroll through the menus and options.
d or c
Press to move the cursor left or right on the LCD.
9
4. Options
Press to access temporary settings for copying, scanning or faxing.
5. WiFi
Press to configure the wireless settings while the machine is idle.
6. Dial Pad
•Use to dial fax and telephone numbers.
•Use as a keyboard to enter text or characters.
7. Telephone buttons
Redial/Pause
•Press to select and redial the numbers from the Outgoing Call history or Caller ID history.
•Press to insert a pause when dialling numbers.
Hook
If the machine is in Fax/Tel (F/T) mode and you pick up the handset of an external telephone during the
F/T ring (pseudo/double-ring), press Hook to talk.
8.
•Press to stop an operation.
•Press to exit from a menu.
9. Start buttons
10.
Press
Press and hold down to turn the machine off. The LCD displays [Shutting Down] and stays on for a
few seconds before turning itself off. If you have connected an external telephone or TAD, it is always
available.
Stop/Exit
Mono Start
•Press to start sending faxes in monochrome.
•Press to start making copies in monochrome.
•Press to start scanning documents (in colour or monochrome depending on the scan setting).
Colour Start
•Press to start making copies in full colour.
•Press to start scanning documents (in colour or monochrome depending on the scan setting).
Power On/Off
to turn the machine on.
If you turn the machine off using , it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
10
DCP-T310/DCP-T510W/DCP-T710W
2
1
3
4
8
9
5
7
6
1. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
2. Warning LED
Blinks in orange when the LCD displays an error or an important status message.
3. Copy buttons
(DCP-T310)
(DCP-T510W/DCP-T710W)
•Enlarge / Reduce
Press to enlarge or reduce copies.
•Copy Quality
Press to temporarily change the quality of your copies.
•Number of Copies(DCP-T310)
Press to make multiple copies.
•Copy / Scan Options
Press to access temporary settings for copying or scanning.
4. WiFi (DCP-T510W/DCP-T710W)
Press to configure the wireless settings while the machine is idle.
11
5. Menu buttons
Menu
Press to access the main menu.
a or b
Press to scroll through the menus and options.
OK
Press to select a setting.
6. SCAN
Press to switch the machine to Scan mode.
7.
•Press to stop an operation.
•Press to exit from a menu.
8. Start buttons
9.
Press to turn the machine on.
Press and hold down to turn the machine off. The LCD displays [Shutting Down] and stays on for a
few seconds before turning itself off.
If you turn the machine off using
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
Stop/Exit
Mono Start
•Press to start making copies in monochrome.
•Press to start scanning documents (in colour or monochrome depending on the scan setting).
Colour Start
•Press to start making copies in full colour.
•Press to start scanning documents (in colour or monochrome depending on the scan setting).
Power On/Off
, it will still clean the print head periodically to maintain print quality. To
Related Information
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12
Home > Introduction to Your Brother Machine > LCD Overview
0101
01. 01. 2018
FaxFax
1
35
2
4
LCD Overview
Related Models: MFC-T910DW
This screen shows the machine’s status when the machine is idle. When displayed, this indicates that your
machine is ready for the next command.
Home Screen
1.Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
2.Wireless Status
Each icon in the following table shows the wireless network status:
Wireless network is connected.
A three-level indicator in the Home screen displays the current wireless signal strength.
The wireless access point cannot be detected.
The wireless setting is disabled.
3. Date and Time
Displays the date and time set on the machine.
4. Faxes in Memory
Displays how many received faxes are in the machine's memory.
5. Receive Mode
Displays the current Receive Mode.
•[Fax] (Fax Only)
•[F/T] (Fax/Tel)
•[TAD] (External TAD)
•[Mnl] (Manual)
(For some countries)
When the Distinctive Ring feature is turned on, the LCD displays [D/R].
Related Information
• Introduction to Your Brother Machine
13
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®)
Access Brother Utilities (Windows®)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
•Windows® 7
Click
•Windows® 8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•Windows® 8.1
Move your mouse to the lower left corner of the Start screen and click
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•Windows® 10
Click
2. Select your machine.
(Start) > All Programs > Brother > Brother Utilities.
> Brother > Brother Utilities.
(if using a touch-based
3. Select the operation you want to use.
Related Information
• Introduction to Your Brother Machine
• Uninstall the Brother Software and Drivers (Windows®)
14
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®) > Uninstall the Brother
Software and Drivers (Windows®)
Uninstall the Brother Software and Drivers (Windows®)
1. Do one of the following:
•Windows® 7
Click (Start) > All Programs > Brother > Brother Utilities.
•Windows® 8
Tap or click
•Windows® 8.1
Move your mouse to the lower left corner of the Start screen and click
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•Windows® 10
Click
2. Select your model from the drop-down list (if it is not already selected).
3. Click Tools in the left navigation bar.
•If the Software Update Notification icon is visible, select it, and then click Check now > Check for
Software Updates > Update. Follow the on-screen instructions.
•If the Software Update Notification icon is not visible, go to the next step.
4. Click Uninstall in the Tools section of Brother Utilities.
Follow the instructions in the dialog box to uninstall the software and drivers.
> Brother > Brother Utilities.
(Brother Utilities) either on the Start screen or the desktop.
(if using a touch-based
Related Information
• Access Brother Utilities (Windows®)
15
Home > Paper Handling
Paper Handling
• Load Paper
• Load Documents
16
Home > Paper Handling > Load Paper
Load Paper
• Load Paper in the Paper Tray
• Load Paper in the Manual Feed Slot
• Load Paper in the Multi-purpose Tray (MP Tray)
• Unprintable Area
• Paper Settings
• Acceptable Paper and Other Print Media
• Error and Maintenance Messages
• Paper Handling and Printing Problems
17
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray
Load Paper in the Paper Tray
• Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray
• Load Legal Size Paper in the Paper Tray
• Load Photo Paper in the Paper Tray
• Load Envelopes in the Paper Tray
18
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Cut-Sheet Paper or Photo
2
1
1
2L Paper in the Paper Tray
Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray
•If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message
appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size
and Paper Type settings if needed, following the LCD instructions.
•Load only one size and type of paper in the paper tray at a time.
•When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select
has been set in the machine or printer driver. (MFC-T910DW)
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2. Pull the paper tray completely out of the machine.
3. Open the output paper tray cover (1).
4. Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size.
19
1
2
5. Fan the stack of paper well to avoid paper jams and misfeeds.
1
Always make sure the paper is not curled or wrinkled.
6. Gently load paper in the paper tray with the printing surface face down.
Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.
20
IMPORTANT
1
2
1
•Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed
problems.
•Loading more than 20 sheets of Photo 2L (13 x 18 cm) paper may cause paper jams.
To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you
are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.
7. Gently adjust the paper width guides (1) to fit the paper.
Make sure the paper width guides touch the edges of the paper.
8. Close the output paper tray cover.
9. Slowly push the paper tray completely into the machine.
10. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
Related Information
• Load Paper in the Paper Tray
21
• Change the Check Paper Size Setting
• Choose the Right Print Media
• Change the Paper Size and Paper Type
22
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Legal Size Paper in the
2
1
1
Paper Tray
Load Legal Size Paper in the Paper Tray
•If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message
appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size
and Paper Type settings if needed, following the LCD instructions.
•Load only one size and type of paper in the paper tray at a time.
•When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select
has been set in the machine or printer driver. (MFC-T910DW)
This operation is available only for some countries.
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2. Pull the paper tray completely out of the machine.
3. Open the output paper tray cover (1).
4. Press the square paper tray expansion button (1) and slide out the paper tray until the square paper tray
expansion button locks into the square LGL hole.
23
1
5. Gently press and slide the paper width guides (1) and the paper length guide (2) to fit the paper size.
1
2
6. Fan the stack of paper well to avoid paper jams and misfeeds.
Always make sure the paper is not curled or wrinkled.
7. Gently load paper in the paper tray with the printing surface face down.
24
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