Brother DCP-T300, DCP-T500W, DCP-T700W User's Guide

Download

Basic User’s Guide

DCP-T300 DCP-T500W DCP-T700W

!CAUTION Before using this product, read carefully these instructions for correct operation.

Keep the User's Guide in a secure place for future reference.

Version A

CHN-ENG

To create a better environment

IMPORTANT

Please cooperate

Firstly, thank you very much indeed for using our Brother products!

Brother focuses on the earth environment concerned. And make a basic policy which is to concern about the earth environment, including any workflow from product development to discard. The local citizen should be responsible for local society and its environment during these environment protection activities.

Therefore, we hope you'll take part in this environment plan, and pay attention to environment protection points as below while discarding used consumables.

1 Please deliver the used package materials to relevant waste disposal office for recycle.

2 When you discard used consumables, please follow and carry on relevant local regulations

properly.

3 When the machine need replacing parts for the maintenance and repair, please discard used

circuit boards, used electrical parts and products as disposed electrical materials.

4 Some parts in the machine can be used on the same series model machines which produced

by the same factory.

Note: If you want to replace the parts, please contact your local Brother repair station.

http://www.brother.com/registration

Brother Numbers

For technical and operational assistance, call the call center in mainland China.

To seach Frequently asked questions (FAQs)/ASCs/Driver/Manuals, etc, please visit our service website:

http://www.95105369.com

To search where to purchase consumables, please visit the official website of BROTHER (CHINA) LTD.:

http://www.brother.cn

User's Guides and where do I find them?

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your machine

and installing the drivers and software for the operating system and connection type you are using.

Basic User’s Guide Learn the basic Copy and Scan operations, and how

to replace supplies. See troubleshooting tips.

Advanced User’s Guide Learn more advanced operations: Copy, printing

reports and performing routine maintenance.

Software and Network

User’s Guide

This Guide provides instructions for Scanning, Printing and other operations that can be performed by connecting your Brother machine to a computer. You can also find useful information about using the Brother ControlCenter utility, using your machine in a network environment, and frequently used terms.

Printed / In the box

PDF file / CD-ROM

(Windows

) /

Brother Solutions

Center

(Macintosh)

PDF file / CD-ROM

(Windows

) /

Brother Solutions

Center

(Macintosh)

HTML / CD-ROM

(Windows

) /

Brother Solutions

Center

(Macintosh)

Google Cloud Print

Guide

Mobile Print/Scan Guide

for Brother iPrint&Scan

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

This Guide provides useful information about

printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi-Fi network.

Network features are not supported by the DCP-T300.

Visit us at www.95105369.com.

DCP-T500W and DCP-T700W only.

PDF file / Brother

Solutions Center

PDF file / Brother

Solutions Center

(Basic User’s Guide)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

About Brother Utilities (Windows Accessing the Advanced User’s Guide and Software and

Network User’s Guide.........................................................................................3

Viewing User’s Guides ....................................................................................3

How to access Guides for Advanced Features......................................................4

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

Warning LED indications .................................................................................8

LCD display ...........................................................................................................8

LCD Contrast...................................................................................................8

LCD Language ................................................................................................8

Auto Power Off ......................................................................................................9

) .......................................................................2

)................................................................5

2 Loading paper 10

Loading paper and other print media...................................................................10

Loading envelopes ........................................................................................13

Unprintable area ............................................................................................15

Paper settings......................................................................................................16

Paper Type ....................................................................................................16

Paper Size .....................................................................................................16

Acceptable paper and other print media..............................................................17

Recommended print media ...........................................................................17

Handling and using print media .....................................................................17

Choosing the right print media.......................................................................19

3 Loading documents 20

How to load documents .......................................................................................20

Using the ADF (DCP-T700W) .......................................................................20

Using the scanner glass ................................................................................21

Unscannable area .........................................................................................22

4 Making copies 23

How to copy .........................................................................................................23

Stop copying..................................................................................................23

Copy settings .......................................................................................................23

Paper Options................................................................................................24

5 How to print from a computer 25

Printing a document.............................................................................................25

6 How to scan to a computer 26

Before scanning...................................................................................................26

Scanning a document as a PDF file using ControlCenter4 (Windows How to change the machine’s SCAN mode settings for PDF scanning using

ControlCenter4 (Windows

How to scan a document as a PDF file using the control panel

(Windows

and Macintosh) ..............................................................................32

) .............................................................................30

) .............26

A Routine maintenance 33

Refilling the ink tanks...........................................................................................33

Cleaning and checking the machine....................................................................36

Cleaning the scanner glass ...........................................................................36

Cleaning the print head .................................................................................37

Checking the print quality ..............................................................................37

Checking the print alignment .........................................................................38

Setting the date and time.....................................................................................39

B Troubleshooting 40

Identifying the problem ........................................................................................40

Error and maintenance messages.......................................................................41

Document jam (DCP-T700W)........................................................................46

Printer jam or paper jam ................................................................................47

If you are having difficulty with your machine ......................................................55

Machine Information ............................................................................................63

Checking the serial number...........................................................................63

Checking the firmware version ......................................................................63

Reset functions..............................................................................................63

How to reset the machine..............................................................................63

C Settings and features tables 64

Using the Settings tables.....................................................................................64

Menu keys ...........................................................................................................64

Menu table...........................................................................................................66

Entering Text .......................................................................................................77

Entering numbers, letters and symbols ........................................................77

Inserting spaces ............................................................................................77

Making corrections ........................................................................................77

iii

D Specifications 78

General ................................................................................................................78

Print media...........................................................................................................80

Copy ....................................................................................................................81

Scanner ...............................................................................................................82

Printer ..................................................................................................................83

Interfaces .............................................................................................................84

Network (DCP-T500W and DCP-T700W) ...........................................................85

Computer requirements .......................................................................................86

Supply Specifications...........................................................................................87

E Index 88

Table of Contents

(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations.

You can view the Advanced User’s Guide on the CD-ROM.

1 General setup

IMPORTANT NOTE Memory Storage Sleep Mode LCD Mode Timer (MFC models only)

2 Security features

(MFC models only)

TX Lock

3 Sending a fax

(MFC models only)

Additional sending options Additional sending operations

4 Receiving a fax

(MFC models only)

A Routine maintenance

Cleaning and checking the machine Packing and shipping the machine

B Glossary

CIndex

Memory Receive Additional receiving operations

5 Dialling and storing numbers

(MFC models only)

Additional dialling operations Additional ways to store numbers

6 Printing reports

Fax reports (MFC models only) Reports

7 Making copies

Copy options

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Keep the User's Guide in a secure place for future reference.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Bold Bold typeface identifies

specific buttons on the machine’s control panel, or on the computer screen.

Italics Italicized typeface

emphasizes an important point or refers you to a related topic.

Courier New

Text in the Courier New font identifies messages on the LCD of the machine.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

Electrical Hazard icons alert you to possible electrical shocks.

Chapter 1

About Brother Utilities

(Windows

Brother Utilities is an application launcher

that offers convenient access to all Brother applications installed on your device.

a (Windows

Windows and Windows Server

Click (Start) / All Programs /

Brother, and (Brother Utilities).

(Windows

2012

Tap or click (Brother Utilities)

either on the Start screen or the desktop.

(Windows

2012 R2 Move your mouse to the lower left

)

) 1

XP, Windows Vista®,

7, Windows Server® 20031

8 and Windows Server®

8.1 and Windows Server®

20081)

b Select your machine.

c Choose the function you want to use.

corner of the Start screen and click (if you are using a touch-based device,

swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or

click (Brother Utilities).

DCP-T500W and DCP-T700W only

General information

NOTE

Accessing the Advanced User’s Guide and Software and Network User’s Guide

This Basic User’s Guide does not contain all the information about the machine, such as how to use the advanced Copy, Printer, Scanner, and Network features. When you are ready to learn detailed information about these operations, you can read the

Advanced User’s Guide and Software and Network User’s Guide in HTML format.

Viewing User’s Guides 1

(Windows®) 1

c If the language screen appears, click

your language. The CD-ROM

Top Menu will appear.

d Click User’s Guides. e Click User’s guides on the CD-ROM.

If the country screen appears, choose your country. After the list of User’s Guides appears, choose the guide you want to read.

Launch (Brother Utilities). Click

Support in the left navigation bar, and then click User’s Guides.

If you have not installed the software, you can find the documentation on the CD-ROM by following these instructions:

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

If the Brother screen does not appear, go to Computer or My Computer.

(For Windows

2012

then go to Computer (This PC).) Double-click the CD-ROM icon, and then double-click start.exe.

/ Windows Server® 2012 R21: Click

(File Explorer) on the taskbar, and

DCP-T500W and DCP-T700W only

8 and Windows Server®

(Macintosh) 1

Visit Brother Solutions Center: solutions.brother.com/manuals

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software and Network User’s Guide

 Scan

 ControlCenter

b If the model name screen appears, click

your model name.

Chapter 1

How to find Network setup instructions (DCP-T500W and DCP-T700W)

Your machine can be connected to a wireless network.

 Basic network setup instructions

(See Quick Setup Guide.)

 The wireless access point or router

supports Wi-Fi Protected Setup™ or AOSS™ (See Quick Setup Guide.)

 More information about network setup

(See Software and Network User’s Guide.)

How to access Guides

for Advanced Features

You can view and download these Guides from the Brother Solutions Center at: solutions.brother.com/manuals

Google Cloud Print Guide (DCP-T500W and DCP-T700W)

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

Mobile Print/Scan Guide for Brother iPrint&Scan (DCP-T500W and DCP-T700W)

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your

mobile device when connected to a Wi-Fi network.

General information

Accessing Brother

Support (Windows

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

) 1

Accessing Brother Support (Macintosh)

You can find all the contacts you will need, such as web support (Brother Solutions Center).

 Double-click the Brother Support icon.

The following screen will appear:

 To access our website, click

Brother Home Page.

 For the latest news and product support

information, click Brother Solutions Center.

 To visit our website for original Brother

Supplies, click Supplies Information.

 To access the Brother CreativeCenter for

FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the top menu, click Back or if

you have finished, click Exit.

 To register your machine from the Brother

Product Registration Page, click On-Line Registration.

 For the latest news and product support

information, click Brother Solutions Center.

 To visit our website for original Brother

Supplies, click Supplies Information.

Chapter 1

NOTE

Control panel overview

The DCP-T300, DCP-T500W and DCP-T700W have the same control panel keys.

100% Normal 01

Most of the illustrations in this User’s Guide show the DCP-T700W.

1 Copy keys:

You can temporarily change the copy settings when in copy mode.

 Enlarge/Reduce

Lets you enlarge or reduce size of copies depending on the ratio you select.

 Copy Quality

Use this key to temporarily change the quality of your copies.

 Number of Copies

Use this key to make multiple copies.

 Copy Options

You can quickly and easily select temporary settings for copying.

2 Menu keys:

 Menu

Lets you access the main menu.

 +a or -b

Press to scroll through the menus and options.

 OK

Lets you select a setting.

3 SCAN

Lets you access Scan mode.

General information

3 4

4 Start keys:

 Mono Start

Lets you start making copies in monochrome. Also lets you start a scanning operation (in color or mono, depending on the scan setting in the ControlCenter software).

 Color Start

Lets you start making copies in full color. Also lets you start a scanning operation (in color or mono, depending on the scan setting in the ControlCenter software).

You can turn the machine on and off. If you turn the machine off, it will still

periodically clean the print head to maintain print quality. To prolong print head life, provide the best ink economy, and maintain print quality, you should keep your machine connected to the power at all times.

6 Stop/Exit

Stops an operation or exits from a menu.

7 Warning LED

Blinks in orange when the LCD displays an error or an important status message.

8 LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and use your machine.

Chapter 1

Warning LED indications 1

The Warning LED (Light Emitting Diode) is a light that shows the DCP status. The LCD shows the current machine status when the machine is idle.

LED DCP

status

Ready The machine is ready for

Off

Cover open The cover is open. Close

Orange

Cannot print

Paper error Put paper in the tray or

Other messages

Description

use.

the cover. (See Error

and maintenance messages on page 41.)

Refill the ink tank. When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line. (See Refilling the ink tanks on page 33.)

clear the paper jam. Check the LCD message. (See If you are

having difficulty with your machine on page 55.)

Check the LCD message. (See Error

and maintenance messages on page 41.)

LCD display

LCD Contrast 1

You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD, try changing the contrast setting.

a Press Menu. b Press a or b to choose

0.Initial Setup. Press OK.

c Press a or b to choose

2.LCD Contrast. Press OK.

d Press a or b to choose Light or Dark.

Press OK.

e Press Stop/Exit.

LCD Language

You can change the LCD Language.

a Press Menu. b Press a or b to choose

0.Initial Setup. Press OK.

c Press a or b to choose

0.Local Language. Press OK.

d Press a or b to choose English or

Chinese.

Press OK.

e Press Stop/Exit.

General information

NOTE

Auto Power Off

The Auto Power Off feature will turn off the machine after it has been in Sleep Mode for the number of hours you set. When this feature is Off, the machine will remain in Sleep Mode and not turn itself off.

The default setting is Off.

To turn on the machine after the Auto Power Off feature has turned it off, press Power On/Off.

(DCP-T500W and DCP-T700W)

The machine will not power off automatically when:

• the machine is connected to a wireless network

• WLAN Enable is set to On.

a Press Menu. b Press a or b to choose

0.Initial Setup. Press OK.

c Press a or b to choose

5.Auto Power Off. Press OK.

d Press a or b to choose 1hour, 2hours,

4hours, 8hours or Off.

Press OK.

e Press Stop/Exit.

NOTE

Loading paper 2

Loading paper and other print media

Load only one size of paper and one type of paper in the paper tray at any time.

(For more information about paper size, weight and thickness, see Choosing the right print media on page 19.)

a Pull the paper tray completely out of the

machine.

• If the paper support flap (1) is open, close it, and then close the paper support (2).

b Lift the output paper tray cover (1).

c Gently press and slide the paper width

guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper width guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

• When you load a different paper size in the tray, you will need to change the Paper Size setting in the menu of the machine at the same time.

(See Paper Size on page 16.)

Loading paper

NOTE

IMPORTANT

NOTE

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not curled or wrinkled.

e Gently put the paper into the paper tray

print side down and top edge in first. Check that the paper is flat in the tray.

Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well before loading it in the tray. If you add paper without fanning the stack, the machine may feed multiple pages.

Chapter 2

f Gently adjust the paper width guides (1)

to fit the paper. Make sure the paper width guides lightly touch the sides of the paper.

g Close the output paper tray cover.

i While holding the paper tray in place,

pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

h Slowly and firmly push the paper tray

completely into the machine.

Loading paper

IMPORTANT

Loading envelopes 2

About envelopes 2

 Use envelopes that weigh between 80 to

95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you do a test print first before printing multiple envelopes.

DO NOT use the following types of envelopes, as they will not feed correctly:

• That are of a baggy construction.

• That have windows.

• That are embossed (have raised writing on them).

• That have clasps or staples.

Loading envelopes 2

a Before loading, press the corners and

sides of envelopes to make them as flat as possible.

If envelopes are “double-feeding”, put one envelope in the paper tray at a time.

• That are pre-printed on the inside.

Glue Double flaps

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Chapter 2

b Put envelopes in the paper tray with the

address side down. If the envelope flaps are on the long edge, load the envelopes in the tray with the flap on the left, as shown in the illustration. Gently press and slide the paper width guides (1) and paper length guide (2) to fit the size of the envelopes.

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap. b Put the envelope into the paper tray with

the address side down and the flap positioned as shown in the illustration.

c Select Reverse Print (Windows

Reverse page orientation (Macintosh)

in the printer driver’s dialog box, and then adjust the size and margins in your application. (See Software and Network User’s Guide.)

) or

c Select Reverse Print (Windows

Reverse page orientation (Macintosh)

in the printer driver’s dialog box, and then adjust the size and margins in your application. (See Software and Network User’s Guide.)

) or

Loading paper

NOTE

Unprintable area 2

The printable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper when the Borderless print feature is available and turned on.

(See Software and Network User’s Guide.)

Cut-Sheet Paper Envelopes

Top (1) Left (2) Bottom (3) Right (4)

Cut-Sheet 3mm 3mm 3mm 3mm

Envelopes 22 mm 3 mm 22 mm 3 mm

The Borderless print feature is not available for envelopes and 2-sided printing.

Chapter 2

NOTE

Paper settings

Paper Type 2

To get the best print quality, set the machine for the type of paper you are using.

Press Menu.

a b Press a or b to choose 2.Copy.

Press OK.

c Press a or b to choose 1.Paper Type.

Press OK.

d Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71 or Other Glossy.

Press OK.

e Press Stop/Exit.

Paper Size 2

You can use the following sizes of paper for copies: A4, A5, Photo (10 × 15 cm), and Letter. When you change the size of paper you load in the machine, you will need to change the Paper Size setting at the same time.

a Press Menu. b Press a or b to choose 2.Copy.

Press OK.

c Press a or b to choose 2.Paper Size.

Press OK.

d Press a or b to choose A4, A5, 10x15cm

or Letter. Press OK.

e Press Stop/Exit.

The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When you use glossy paper, remove each sheet at once to prevent smudging or paper jams.

Loading paper

Acceptable paper and other print media

The print quality can be affected by the type of paper you use in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper that is loaded in the tray.

You can use plain paper, inkjet paper (coated paper), glossy paper and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper) and glossy paper, be sure to choose the correct print media in the printer driver’s Basic tab or the machine’s Paper Type setting.

(See Paper Type on page 16.)

 When you print on Brother Photo paper,

load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

 When using photo paper, remove each

sheet at once to prevent smudging or paper jams.

Recommended print media 2

To get the best print quality, we suggest using the Brother paper in the table.

If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

Brother paper

Paper Type Item

A4 Plain BP60PA

A4 Glossy Photo BP71GA4

A4 Inkjet (Matte) BP60MA

10 × 15 cm Glossy Photo

BP71GP

Handling and using print media 2

 Store paper in its original packaging and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of

the photo paper. Load photo paper with the shiny side facing down.

 Avoid touching the printed surface of the

paper immediately after printing; the surface may not be completely dry and may stain your fingers.

Chapter 2

IMPORTANT

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped paper

1 2 mm or greater curl may cause jams

to occur.

• Extremely shiny or highly textured paper

• Paper that cannot be arranged uniformly when stacked

• Short grain paper

Paper capacity of the output paper tray cover

Up to 50 sheets of 80 g/m2 A4 paper.

 Photo paper must be picked up from the

output paper tray cover one page at a time to avoid smudging.

Loading paper

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Copy Printer

Cut-Sheet A4 210 × 297 mm (8.3 × 11.7 in.) Yes Yes

Letter 215.9 × 279.4 mm (8 1/2 × 11 in.) Yes Yes

Executive 184 × 267 mm (7 1/4 × 10 1/2 in.) – Yes

JIS B5 182 × 257 mm (7.2 × 10.1 in.) – Yes

A5 148 × 210 mm (5.8 × 8.3 in.) Yes Yes

A6 105 × 148 mm (4.1 × 5.8 in.) – Yes

Cards Photo 10 × 15 cm (4 × 6 in.) Yes Yes

Photo 2L 13 × 18 cm (5 × 7 in.) – Yes

Index Card 127 × 203 mm (5 × 8 in.) – Yes

Envelopes C5 Envelope 162 × 229 mm (6.4 × 9 in.) – Yes

DL Envelope 110 × 220 mm (4.3 × 8.7 in.) – Yes

Com-10 105 × 241 mm (4 1/8 × 9 1/2 in.) – Yes

Monarch 98 × 191 mm (3 7/8 × 7 1/2 in.) – Yes

Paper weight, thickness and capacity 2

Paper Type Weight Thickness No. of

sheets

Cut-Sheet Plain Paper

Inkjet Paper

Glossy Paper

Cards Photo Card

Index Card

Envelopes

Up to 100 sheets of 80 g/m2paper.

BP71 (260 g/m2) paper is especially designed for Brother inkjet machines.

64 to 120 g/m

64 to 200 g/m

Up to 220 g/m

Up to 120 g/m

80 to 95 g/m

0.08 to 0.15 mm

100

0.08 to 0.25 mm 20

Up to 0.25 mm

Up to 0.15 mm 30

Up to 0.52 mm 10

IMPORTANT

Loading documents 3

How to load documents

You can make copies or scan from the ADF1 (automatic document feeder) and from the scanner glass.

DCP-T700W only

Using the ADF (DCP-T700W) 3

The ADF can hold up to 20 pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the edges of the pages before placing them in the ADF.

Document Sizes and Weights 3

a Unfold the ADF Document Support (1).

b Fan the pages well. c Adjust the paper guides (1) to fit the

width of your documents.

Length: 148 to 355.6 mm

Width: 148 to 215.9 mm

Paper weight:

64 to 90 g/m

How to load documents 3

• DO NOT pull on the document while it is feeding.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, glued or taped.

• DO NOT use cardboard, newspaper or fabric with the ADF. Instead use the scanner glass.

Make sure documents written with ink or modified with correction fluid are completely dry.

d Place your documents face down, top

edge first in the ADF underneath the

guides until you feel them touch the feed rollers. The screen will display ADF Ready.

DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

Loading documents

NOTE

IMPORTANT

e After using the ADF, close the ADF

Document Support. Push down on the upper-left portion of the ADF Document Support to close it completely.

Using the scanner glass 3

You can use the scanner glass to copy, or scan single pages or pages of a book.

b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

1 document cover

Document sizes supported 3

Length: Up to 297 mm

Width: Up to 215.9 mm

Weight: Up to 2 kg

How to load documents 3

To use the scanner glass, the ADF1 must be empty.

DCP-T700W only

a Lift the document cover.

c Close the document cover.

If you are scanning a book or thick document, DO NOT slam the cover down or press on it.

Chapter 3

Unscannable area 3

The scannable area depends on the settings in the application you are using. The figures show the unscannable areas.

Usage Document

Size

Copy All paper

Scan 1 mm 1 mm

sizes

Top (1)

Bottom (3)

3mm 3mm

Left (2)

Right (4)

NOTE

Making copies 4

How to copy 4

The following steps show the basic copy operation.

a Do one of the following to load your

document:

 Place the document face down in the

ADF

(See Using the ADF (DCP-T700W) on page 20.)

 Place the document face down on

the scanner glass.

(See Using the scanner glass on page 21.)

DCP-T700W only

b If you want more than one copy, press

Number of Copies repeatedly until the number of copies you want appears (up to 99). Or press a or b to change the number of copies.

c Press Mono Start or Color Start.

Copy settings 4

When you want to quickly change the copy settings temporarily for the next copy, use the Copy keys. You can use different combinations of settings.

The machine returns to its default settings one minute after it finishes copying.

You can save some of the copy settings you use most often by setting them as the default. You can find instructions on how to do this in the section for each feature.

(Basic User’s Guide)

For information about changing the following copy settings, see page 24.

 Paper Type

 Paper Size

Stop copying 4

To stop copying, press Stop/Exit.

(Advanced User’s Guide)

For information about changing the following copy settings, see Advanced User’s Guide: Copy options.

 Quality

 Enlarge/Reduce

 Page Layout

 2in1(ID)

 Stack/Sort

 Density

 Remove Background

Chapter 4

NOTE

Paper Size 4

If you want to sort copies, we recommend

using the ADF

DCP-T700W only

Paper Options 4

Paper Type 4

If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality.

Press

and then a or b to choose Paper Type

Load your document.

Plain Paper

Inkjet Paper

Brother BP71

Other Glossy

b Enter the number of copies you want. c Press Copy Options and a or b to

choose Paper Type. Press OK.

d Press a or b to choose the type of paper

you are using. Press OK.

If you are copying on paper other than A4 size, you will need to change the Paper Size setting. You can copy on A4, A5, Photo (10 × 15 cm) or Letter paper.

Press

and then a or b to choose Paper Size

10(W)x15(H)cm

Letter

a Load your document. b Enter the number of copies you want. c Press Copy Options and a or b to

choose Paper Size. Press OK.

d Press a or b to choose the size of paper

you are using. Press OK.

e Press Mono Start or Color Start.

To change the default setting, see Paper Size on page 16.

e Press Mono Start or Color Start.

To change the default setting, see Paper Type on page 16.

How to print from a computer 5

Printing a document 5

The machine can receive and print data from your computer. To print from a computer, you must install the printer driver.

(For more information, see Software and Network User’s Guide.)

a Install the Brother printer driver.

(See Quick Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties or Preferences, depending on the

application you are using.

d Choose the settings you want to change

in the Properties dialog box. Commonly used settings include:

 Media Type

 Print Quality

 Paper Size

 Orientation

 Colour / Greyscale

 InkSaveMode

 Scaling

 2-sided / Booklet

e Click OK. f Click Print (or OK depending on the

application you are using) to begin printing.

NOTE

How to scan to a computer 6

Before scanning 6

To use the machine as a scanner, install a scanner driver.

If the machine is on a network (DCP-T500W and DCP-T700W), configure it with a TCP/IP address.

 Install the scanner drivers. (See Quick Setup Guide: Install MFL-Pro Suite.)

 Configure the machine with a TCP/IP address if network scanning does not work (DCP-T500W

and DCP-T700W).

Scanning a document as a PDF file using

ControlCenter4 (Windows

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

) 6

(For more information, see Software and Network User’s Guide.)

• The screens on your PC may vary depending on your model.

• This section is based on using the Advanced Mode of ControlCenter4.

a Load your document. (See How to load documents on page 20.) b Click the (ControlCenter4) icon in the task tray, and then click Open.

How to scan to a computer

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click

OK.

d Make sure the machine you want to use is selected from the Model drop-down list.

Chapter 6

e Set the scanning configuration.

Click Configuration, and then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

1 Choose PDF (*.pdf) from the File Type drop-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

(Browse) button.

4 You can choose a scanning resolution from the Resolution drop-down list.

5 You can choose the document size from the Document Size drop-down list.

f Click OK.

g Click the Scan tab. h Click File.

How to scan to a computer

i Click Scan.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

Chapter 6

How to change the machine’s SCAN mode settings for PDF scanning using ControlCenter4

(Windows

You can change your machine’s SCAN mode settings using ControlCenter4. (Windows®)

a Click the (ControlCenter4) icon in the task tray, and then click Open. b Make sure the machine you want to use is selected from the Model drop-down list. c Click the Device Settings tab. d Click Device Scan Settings.

) 6

e Choose the File tab. You can change the default settings.

How to scan to a computer

1 Choose PDF (*.pdf) from the File Type drop-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

(Browse) button.

4 You can choose a scanning resolution from the Resolution drop-down list.

5 You can choose the document size from the Document Size drop-down list.

f Click OK.

Chapter 6

NOTE

How to scan a document as a PDF file using the

control panel (Windows

a Load your document. (See How to load documents on page 20.)

b Press (SCAN).

c Press a or b to choose Scan to File.

Press OK.

and Macintosh) 6

d If the machine is connected to a network

Press OK. Do one of the following:

 If you want to use the default settings, press a or b to choose Off.

Press OK.

Go to step g.

 If you want to change the default settings, go to step e.

, press a or b to select the PC Name.

e Press a or b to choose On.

Press OK.

f Choose the settings for Scan Type as required.

Press OK. Repeat this step for the settings for Resolution, File Type, Scan Size and Remove Bkg. Clr.

g Press Mono Start or Color Start.

The machine starts the scanning process.

The following scan modes are available.

• Scan to File

• Scan to Image

• Scan to E-mail

• Web Service

(DCP-T500W and DCP-T700W)

Windows® users only. (Windows Vista® SP2 or later, Windows®7 and Windows®8) (See Software and Network User’s Guide.)

CAUTION

IMPORTANT

Routine maintenance A

Refilling the ink tanks A

When the machine detects it is running out of ink, the machine will display a message.

The LCD will show which ink tank is low or needs refilling. Be sure to follow the LCD prompts to refill the ink tanks in the correct order.

You can assess the actual amount of remaining ink visually by looking through the see-through cover (1) of the ink tank. If the remaining ink level is at or below the lower line (2) under the triangle mark, refill the ink tank.

Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink. Brother cannot guarantee this optimum performance and reliability if ink of other specifications is used. Brother does not therefore recommend the use of ink from other sources. Damage to the product caused by the use of consumables manufactured by third parties may not be covered by the product warranty. Please refer to the terms of the product warranty.

a Open the ink tank cover (3).

To prevent print head assembly from drying out and getting damaged, it is necessary to keep the ink above the lower line in the tank.

Refill the ink tank when the remaining ink level is at or below the lower line.

If ink gets in your eyes, wash it out with water at once and call a doctor if you are concerned.

b Remove the cap of the ink tank for the

NOTE

IMPORTANT

NOTE

color you want to refill.

Be careful to avoid touching any ink liquid when handling the cap of the ink tank.

c Remove the cap of the ink bottle,

remove the film from the ink bottle, and then replace the cap.

d Remove the cap tip of the ink bottle.

e Make sure that the color of the ink tank

cap matches the ink color you want to refill. Insert the nozzle of the ink bottle firmly so that the ink will not be spilled. Refill the ink by squeezing the middle of the bottle gently as shown.

• Tighten the cap securely onto the ink bottle. Otherwise ink may leak.

• DO NOT shake the ink bottles. If ink stains your skin or clothing, wash with soap or detergent at once.

Be careful to avoid filling the ink past the upper line (4) above the triangle mark.

• Be careful to avoid spilling any ink when refilling the ink tank.

• Refill with all of the ink in the bottle, if it does not exceed the upper line.

Routine maintenance

NOTE

IMPORTANT

f Point the nozzle upward so that the ink

will not be spilled, and then remove the nozzle from the ink tank.

If some ink remains in the bottle, tighten the cap securely onto the ink bottle, and store the ink bottle on a level surface in a cool, dark place.

g Push down to tighten the cap securely

onto the ink tank.

i Close the ink tank cover.

When you open and close the ink tank cover, a message may appear on the LCD to verify whether the ink tanks were refilled. If you have refilled the ink tanks, press a (Yes). If you have not refilled the ink tank, be sure to press b (No).

If you pressed a (Yes), you are asked which color ink tanks you have refilled. (For example, Did You Refill [BK]? a Yes b No may be displayed for the black ink tank.) Press a (Yes) to reset the ink dot counter for the refilled colors. Press b (No) for the non-refilled colors.

• If you accidentally mix the colors by filling the wrong ink tank, contact Brother customer service or your local Brother dealer.

• Once you open an ink bottle, use it up within six months. Use unopened ink bottles by the expiration date written on the bottle package.

h Repeat steps b to g for each ink tank

you want to refill.

Cleaning and checking

NOTE

the machine

Cleaning the scanner glass A

Unplug the machine from the electrical

socket.

b Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

c (DCP-T700W)

In the ADF unit, clean the white bar (1)

and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner.

In addition to cleaning the glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt.

When there is a spot of dirt or correction fluid on the glass strip, the printed sample shows a vertical line.

After the glass strip is cleaned, the vertical line is gone.

Routine maintenance

IMPORTANT

NOTE

Cleaning the print head A

To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem.

Clean the print head if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only; Yellow, Cyan, and Magenta at once; or all four colors at once.

Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty.

a Press Menu.

Checking the print quality A

If faded or streaked colors and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press Menu. b Press a or b to choose 1.Ink.

Press OK.

c Press a or b to choose 1.Test Print.

Press OK.

d Press a or b to choose

Print Quality. Press OK.

e Press Color Start.

The machine starts printing the Print Quality Check Sheet.

b Press a or b to choose 1.Ink.

Press OK.

c Press a or b to choose 2.Cleaning.

Press OK.

d Press a or b to choose Black, Colour

or All. Press OK. The machine cleans the print head. When cleaning has finished, the machine is ready to use.

• If you clean the print head at least five times and the print has not improved, try cleaning the print head again up to three more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

• You can also clean the print head from your PC.

(See Software and Network User’s Guide.)

f Check the quality of the four color blocks

on the sheet.

g The LCD asks you if the print quality is

OK. Do one of the following:

 If all lines are clear and visible, press

a (Yes) to finish the Print Quality check and go to step k.

 If you can see missing short lines as

shown below, press b to choose No.

OK Poor

h The LCD asks you if the print quality is

OK for black and the three colors. Press a (Yes) or b (No).

i The LCD asks you if you want to start

IMPORTANT

NOTE

cleaning. Press a (Yes). The machine starts cleaning the print head.

j After the cleaning procedure is finished,

press Color Start. The machine prints the Print Quality Check Sheet again. Return to step h.

k Press Stop/Exit.

If you clean the print head at least five times and the print has not improved, try cleaning the print head again up to three more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

Checking the print alignment A

If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine.

a Press Menu. b Press a or b to choose 1.Ink.

Press OK.

c Press a or b to choose 1.Test Print.

Press OK.

d Press a or b to choose Alignment.

Press OK.

e Press Mono Start or Color Start.

The machine starts printing the Alignment Check Sheet.

When a print head nozzle is clogged the printed sample looks like this.

After the print head nozzle is cleaned, the horizontal lines are gone.

f For the “A” pattern, press a or b to

choose the number of the test print that has the least visible vertical stripes (1-9). Press OK. Repeat this step for the B, C, D and E patterns. In the example number 6 is the best choice for A, B, C, D and E.

Routine maintenance

NOTE

g Press Stop/Exit.

When the print alignment is not adjusted correctly, text looks blurry like this.

After the print alignment is adjusted correctly, text looks like this.

Setting the date and time

Setting the date and time allows the machine to clean the print head regularly and maintain optimum print quality.

a Press Menu. b Press a or b to choose

0.Initial Setup. Press OK.

c Press a or b to choose 1.Date&Time.

Press OK.

d Press a or b to enter the last two digits of

the year, and then press OK.

e Press a or b to enter the two digits for

the month, and then press OK.

f Press a or b to enter the two digits for

the day, and then press OK.

g Press a or b to enter the two digits for

the hour in 24-hour format, and then press OK. (For example, enter 1 5 for 3:00 P.M.)

h Press a or b to enter the two digits for

the minute, and then press OK.

i Press Stop/Exit.

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at www.95105369.com

Identifying the problem B

First, check the following:

 The machine's power cord is connected correctly and the machine's power switch is turned on.

 All of the protective parts have been removed.

 Paper is inserted correctly in the paper tray.

 The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

 LCD messages

(See Error and maintenance messages on page 41.)

If you did not solve your problem with the above checks, identify your problem and then go to the suggested page.

Paper handling and Printing problems:

 Printing Difficulties on page 56

 Print Quality Difficulties on page 58

 Paper Handling Difficulties on page 60

Copying problems:

 Copying Difficulties on page 61

Scanning problems:

 Scanning Difficulties on page 61

Software and Network problems:

 Software Difficulties on page 61

 Network Difficulties (DCP-T500W and DCP-T700W) on page 62

Troubleshooting

NOTE

Error and maintenance messages

As with any sophisticated office product, errors may occur and supply items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

You can clear most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at www.95105369.com

Error Message Cause Action

B&W Print Only

Refill [XX] Ink

The amount of remaining ink in one or more of the ink tanks (except black) is low.

This error message may appear if the ink dot counter is incorrect even if some ink remains.

While this message appears on the LCD, each operation works in the following way:

 Printing

If you choose Greyscale in the Advanced tab of the printer

driver, you can use the machine as a monochrome printer.

Refill the ink tank.

When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press a (Yes) to reset the ink dot counter if ink tank has been refill. Press b (No) if ink tank has not been refilled.

(See Refilling the ink tanks on page 33.)

2-sided printing is not available when this message appears.

 Copying

If the paper type is set to Plain Paper you can make copies in monochrome.

The machine will stop all print operations, you cannot use the machine until you refill the ink tank in the following cases:

• If you unplug the machine.

• If the paper type is set to anything except Plain Paper.

• (Windows Slow Drying Paper in the Basic tab of the printer driver.

(Macintosh) If you check

Slow Drying Paper in the Print Settings of the printer

driver.

) If you check

Error Message Cause Action

Cannot Print

Refill [XX] Ink

The amount of remaining ink in one or more of the ink tanks is low. The machine will stop all print operations.

This error message may appear if the ink dot counter is incorrect even if some ink remains.

Clean Unable XX

Init Unable XX

Print Unable XX

Scan Unable XX

The machine has a mechanical problem.

A foreign object, such as a paper clip or a piece of ripped paper, is in the machine.

Close Ink Cover The ink tank cover is not locked in the

closed position.

Refill the ink tank.

When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press a (Yes) to reset the ink dot counter if ink tank has been refill. Press b (No) if ink tank has not been refilled.

(See Refilling the ink tanks on page 33.)

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes and reconnect it.

Firmly close the ink tank cover until it locks into place.

Cover is Open The scanner cover is not locked in the

closed position.

Lift the scanner cover, and then close it again.

Make sure the USB cable (if used) has been guided correctly through the cable channel and out the back of the machine.

Data Remaining Print data is left in the machine's

memory.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Document Jam

(DCP-T700W)

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

(See Using the ADF (DCP-T700W) on page 20.)

(See Document jam (DCP-T700W) on page 46.)

High Temperature The room temperature is too high. After lowering the room temperature,

allow the machine to cool down to room temperature and then try again.

NOTE

Error Message Cause Action

Troubleshooting

Ink Box Full The ink absorber box or flushing box

is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality, which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up.

The ink absorber box or flushing box will need to be replaced. Contact Brother customer service or your local Brother dealer to have your machine serviced.

Other reasons for cleaning are:

1 After a paper jam has been

cleared, the machine automatically cleans itself.

2 The machine automatically cleans

itself after sitting idle for more than 30 days (infrequent use).

Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.

InkBox NearFull The ink absorber box or flushing box

is nearly full.

Contact Brother customer service or your local Brother dealer.

Error Message Cause Action

Ink Low XXXXXXX The amount of remaining ink in one or

more of the ink tanks is low.

This error message may appear if the ink dot counter is incorrect even if a lot of ink remains.

Look through the see-through cover of the ink tank to assess the actual amount of remaining ink.

If the remaining ink level is at or below the lower line under the triangle mark, refill the ink tank.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press a (Yes) to reset the ink dot counter if ink tank has been refill. Press b (No) if ink tank has not been refilled.

(See Refilling the ink tanks on page 33.)

Low Temperature The room temperature is too low. After increasing the room

temperature, allow the machine to warm up to room temperature and then try again.

No Paper Fed The machine is out of paper or paper

is not correctly loaded in the paper tray.

Do one of the following:

 Refill the paper in the paper tray,

and then press Mono Start or Color Start.

 Remove and reload the paper,

then press Mono Start or Color Start. (See Loading paper

and other print media on page 10.)

The paper tray was not fully inserted. Remove the paper tray and re-install

it until it locks into place, and then press Mono Start or Color Start on the control panel.

Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers. (See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

The Jam Clear Cover is not closed correctly.

Make sure the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam on page 47.)

The paper is jammed in the machine. Remove the jammed paper by

following the steps in Printer jam or paper jam on page 47.

If this error occurs often during 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide: Cleaning the paper feed rollers.)

Troubleshooting

Error Message Cause Action

Out of Memory The machine's memory is full. If a copy operation is in progress:

 Press Stop/Exit and wait until the

other operations that are in progress finish, and then try again.

 Press Mono Start or Color Start

to print the pages scanned so far.

Paper Jam The paper is jammed in the machine. Remove the jammed paper by

following the steps in Printer jam or paper jam on page 47.

Make sure the paper length guide is set to the correct paper size.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 50.)

Paper dust has accumulated on the surface of the paper pick-up rollers.

Wrong Paper Size The Paper Size setting does not

match the size of paper in the tray. Or, you did not set the paper guides in the tray to the indicators for the paper size you are using.

Clean the paper pick-up rollers. (See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

1 Check that the Paper Size you

chose matches the size of paper in the tray.

(See Paper Size on page 16.)

2 Make sure you loaded the paper

in a Portrait position, by setting the paper guides to the indicators for your paper size. (See Loading paper and other print media on page 10.)

3 After you have checked the paper

size and the paper position, press Mono Start or Color Start.

If you are printing from your computer, make sure the paper size you chose in the printer driver matches the size of paper in the tray.

(See Software and Network User’s Guide.)

Document jam (DCP-T700W) B

IMPORTANT

Documents can jam in the ADF unit if they are not inserted or fed correctly, or if they are too long. Follow these steps to clear a document jam.

Document is jammed in the top of the ADF unit

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Remove the jammed document by

pulling it upward.

c Pull the jammed document out to the

left.

1Document Cover

d Close the document cover.

1 ADF cover

d Close the ADF cover. e Press Stop/Exit.

To avoid document jams, close the ADF cover correctly by pushing it gently in the centre.

e Press Stop/Exit.

Removing small documents jammed in the ADF

a Lift the Document Cover. b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

Document is jammed inside the ADF unit

a Take any paper that is not jammed out

of the ADF.

b Lift the Document Cover.

1Document Cover

c Close the document cover. d Press Stop/Exit.

Troubleshooting

Printer jam or paper jam B

Locate and remove the jammed paper by following these steps:

a Unplug the machine from the electrical

socket.

b Pull the paper tray (1) completely out of

the machine.

d Place both hands under the plastic tabs

on both sides of the machine and lift the scanner cover into the open position.

e Pull the jammed paper (1) out of the

machine.

c Pull the two green levers inside the

machine towards you to release the jammed paper.

f Move the print head (if necessary) to

IMPORTANT

take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (1) and (2).

• DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

• If the print head is in the right corner as shown in the illustration (2), you cannot move it. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the centre. Then unplug the machine from the power source and take out the paper.

• If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

Hold the concave areas with the triangle marks shown in the illustration (3) to move the print head.

• If ink gets onto your skin, immediately wash with soap and plenty of water.

Troubleshooting

g Be sure to look carefully inside the

machine (1) for any pieces of paper.

i Open the Jam Clear Cover (1) at the

back of the machine.

j Remove the jammed paper.

h Look inside the machine from a lower

angle, and make sure there are no pieces of paper remaining.

k Close the Jam Clear Cover.

Make sure the cover is closed correctly.

l Put the paper tray firmly back in the

CAUTION

NOTE

machine.

m Lift the scanner cover (1) to release the

lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

o Re-connect the power cord.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. (See Additional paper jam clear operations on page 50.)

Additional paper jam clear operationsB

a Unplug the machine from the electrical

socket.

b Pull the paper tray (1) completely out of

the machine.

Be careful not to pinch your fingers when you close the scanner cover.

n While holding the paper tray in place,

pull out the paper support until it locks in the open position, and then unfold the paper support flap. Make sure you pull out the paper support until it locks into place.

Troubleshooting

c Pull the two green levers inside the

machine towards you to release the jammed paper.

d Place both hands under the plastic tabs

on both sides of the machine and lift the scanner cover into the open position.

e Load one sheet of thick A4 or Letter

sized paper, such as glossy paper, deep into the machine as shown in the illustration.

f If the thick paper is pushing any jammed

IMPORTANT

paper out, remove the jammed paper.

DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

h Open the Jam Clear Cover (1) at the

back of the machine.

i Load one sheet of thick A4 or Letter

sized paper, such as glossy paper, deep into the machine as shown in the illustration.

g Pull the thick paper out of the machine.

Troubleshooting

IMPORTANT

CAUTION

j If the thick paper is pushing any jammed

paper out, remove the jammed paper.

l Close the Jam Clear Cover.

Make sure the cover is closed correctly.

m Lift the scanner cover (1) to release the

lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

DO NOT touch the encoder strip (1). Doing this may cause damage to the machine.

k Pull the thick paper out of the machine.

Be careful not to pinch your fingers when you close the scanner cover.

n Put the paper tray firmly back in the

machine.

o Re-connect the power cord.

Troubleshooting

IMPORTANT

NOTE

If you are having difficulty with your machine

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at www.95105369.com

For technical help, you must contact Brother customer support.

Printing Difficulties

Difficulty Suggestions

No printout. Check that the correct printer driver has been installed and chosen.

Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 41.)

Make sure that the machine is online.

(Windows Click Start/Printers and Faxes. Right-click Brother DCP-XXXX Printer (where XXXX is your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer.

(Windows Vista

Click /Control Panel/Hardware and Sound/Printers. Right-click

Brother DCP-XXXX Printer (where XXXX is your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer.

(Windows

Click /Devices and Printers. Right-click Brother DCP-XXXX Printer (where

XXXX is your model name) and choose Seewhat’sprinting. Click Printer and make sure that Use Printer Offline is unchecked.

(Windows Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the Hardware and Sound (Hardware) group, click View devices and printers. Right-click Brother DCP-XXXX Printer (where XXXX is your model name) and select Seewhat’sprinting. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected.

(Windows Server Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click Brother DCP-XXXX Printer (where XXXX is your model name) and select Seewhat’sprinting. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected.

Look through the see-through cover of the ink tank to assess the actual amount of remaining ink.

XP and Windows Server® 2003 (DCP-T500W and DCP-T700W))

and Windows Server® 2008 (DCP-T500W and DCP-T700W))

7 and Windows Server® 2008 R2 (DCP-T500W and DCP-T700W))

8 and Windows Server® 2012 (DCP-T500W and DCP-T700W))

2012 R2 (DCP-T500W and DCP-T700W))

If the remaining ink level is at or below the lower line under the triangle mark, refill the ink tank.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press a (Yes) to reset the ink dot counter if ink tank has been refill. Press b (No) if ink tank has not been refilled.

(See Refilling the ink tanks on page 33.)

Printing Difficulties (continued)

Difficulty Suggestions

No printout.

(continued)

The document will not print if old, unprinted data remains in the printer driver spooler. Open the printer icon, and then delete all the data. Your printer icon can be found in the following way:

(Windows Click Start/Printers and Faxes.

(Windows Vista

Click /Control Panel/Hardware and Sound/Printers.

Troubleshooting

XP and Windows Server® 2003 (DCP-T500W and DCP-T700W))

and Windows Server® 2008 (DCP-T500W and DCP-T700W))

(Windows

7 and Windows Server® 2008 R2 (DCP-T500W and DCP-T700W))

Click /Devices and Printers/Printers and Faxes.

(Windows

8 and Windows Server® 2012 (DCP-T500W and DCP-T700W))

Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings/Control Panel/Hardware and Sound (Hardware) group/View devices and printers/Printers.

(Windows Server

2012 R2)

Click Control Panel on the Start screen. In the Hardware group, click View devices and printers/Printers.

(OS X v10.7.5, 10.8.x) Click System Preferences/Print & Scan.

(OS X v10.9.x) Click the System Preferences/Printers & Scanners.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

Cannot perform “Page Layout” printing.

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

(See Unprintable area on page 15.)

Check that the paper size setting in the application and in the printer driver are the same.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time. Try the other quality settings in the printer driver as follows:

(Windows

)

Click Colour Settings on the Advanced tab, and make sure you uncheck

Colour Enhancement.

Color Enhancement is not working correctly.

Machine does not print from

Adobe

Illustrator®.

(Macintosh) Choose Color Settings, click Advanced Color Settings, and make sure you uncheck Color Enhancement.

Turn the Borderless feature off. Borderless printing is slower than normal printing.

(See Software and Network User’s Guide.)

If the image data is not full color in your application (such as 256 color), Color Enhancement will not work. Use at least 24 bit color data with the Color Enhancement feature.

Try to reduce the print resolution.

(See Software and Network User’s Guide.)

Print Quality Difficulties

NOTE

Difficulty Suggestions

Poor print quality. Check the print quality. (See Checking the print quality on page 37.)

Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Paper Type on page 16.)

(See Software and Network User’s Guide.)

Make sure that your ink is fresh. The following may cause ink to clog:

 The expiration date written on the bottle package has passed.

 The ink has been in your machine for over six months.

 The ink bottle may not have been stored correctly before use. Store the ink

bottle on a level surface in a cool, dark place.

Make sure you are using Brother Original ink. Brother does not recommend using or refilling with any kind of ink other than Brother Original ink.

Make sure you are using one of the recommended types of paper. (See Acceptable paper and other print media on page 17.)

The recommended environment for your machine is between 20 ° C to 33 ° C.

The printout is faint, even after refilling with Brother Original ink.

The refilled ink may not have reached the print head. Perform the following special cleaning operation:

White horizontal lines appear in text or graphics.

Press Menu and then press a or b and the OK button to select 1.Ink >

2.Cleaning. Press and hold down Menu, while pressing OK. The machine will begin its cleaning procedure.

This cleaning method requires enough ink to fill the ink delivery tubes. Before cleaning, refill all ink tank colors.

Clean the print head. (See Cleaning the print head on page 37.)

Make sure you are using Brother Original ink.

Try using the recommended types of paper. (See Acceptable paper and other print media on page 17.)

To prolong print head life, provide the best ink economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the

machine unplugged for extended periods of time. We recommend using to

power down the machine. Using allows minimal power to the machine

ensuring periodic cleanings of the print head occur.

Troubleshooting

Print Quality Difficulties (continued)

Difficulty Suggestions

The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 37.)

Make sure you are using Brother Original ink.

To prolong print head life, provide the best ink economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the

machine unplugged for extended periods of time. We recommend using to

power down the machine. Using allows minimal power to the machine

ensuring periodic cleanings of the print head occur.

Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 38.)

Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are

adjusted correctly. (See Loading paper and other print media on page 10.)

Make sure the Jam Clear Cover is closed correctly.

Smudge or stain at the top centre of the printed page.

Printing appears dirty or ink seems to run.

Ink is smudged or wet when using glossy photo paper.

Stains appear on the reverse side or at the bottom of the page.

The machine prints dense lines on the page.

The printouts are wrinkled.

Make sure the paper is not too thick or curled. (See Acceptable paper and other print media on page 17.)

Make sure you are using the recommended types of paper. (See Acceptable paper and other print media on page 17.) Don't handle the paper until the ink is dry.

Make sure the print side is face down in the paper tray.

Make sure you are using Brother Original ink.

If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type in the printer driver.

Be sure to check the front and back of the paper. Place the glossy surface (printing surface) face down. (See Paper Type on page 16.)

If you use glossy photo paper, make sure that the paper type setting is correct.

Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide: Cleaning the machine’s printer platen.)

Make sure you are using Brother Original ink.

Make sure you are using the paper support flap. (See Loading paper and other print media on page 10.)

Make sure the paper feed rollers are not dirty with ink. (See Advanced User’s Guide: Cleaning the paper feed rollers.)

(Windows Check Reverse Order in the Basic tab of the printer driver.

(Windows In the printer driver Advanced tab, click Colour Settings and uncheck Bi-Directional Printing.

)

(Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options and uncheck Bi-Directional Printing.

Make sure you are using Brother Original ink.

Paper Handling Difficulties

Difficulties Suggestions

The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.

Make sure the Jam Clear Cover at the back of the machine is closed.

If the LCD shows the Paper Jam message and you still have a problem, see Error and maintenance messages on page 41.

If there is no paper, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Clean the paper pick-up rollers.

(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Photo paper does not feed correctly.

Machine feeds multiple pages. Do the following:

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

 Make sure the paper is loaded correctly in the paper tray.

 Remove all the paper from the tray and fan the stack of paper well, then put it

back in the tray.

 Make sure you do not push the paper in too far.

(See Loading paper and other print media on page 10.)

Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam on page 47.)

Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

There is a paper jam. See Printer jam or paper jam on page 47. Make sure the paper guides are set to

the correct paper size.

Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 50.)

The paper jams when you use 2-sided print.

Use one of the jam prevention settings, 2-sided1 or 2-sided2.

(For more information, see Software and Network User’s Guide.)

If paper jams occur often during 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide: Cleaning the paper feed rollers.)

Troubleshooting

Copying Difficulties

Difficulty Suggestions

Vertical black lines or streaks appear in copies. (DCP-T700W)

Black marks or spots appear in copies.

Copies are blank. Make sure you are loading the document correctly. (See Loading documents

Poor copy results when using the ADF. (DCP-T700W)

Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, white bar and white plastic above them. (See Cleaning the scanner glass on page 36.)

Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it. (See Cleaning the scanner glass on page 36.)

on page 20.)

Try using the scanner glass. (See Using the scanner glass on page 21.)

Reposition the document and try again.

Scanning Difficulties

Difficulty Suggestions

TWAIN or WIA errors appear when

starting to scan. (Windows

TWAIN or ICA errors appear when starting to scan. (Macintosh)

Poor scanning results when using the ADF. (DCP-T700W)

 Vertical black lines appear in

the scanned data.

)

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application.

Make sure the Brother TWAIN driver is chosen as the primary source. You can also scan documents using the ICA Scanner Driver.

(See Software and Network User’s Guide.)

Clean the white bar in the ADF and the glass strip underneath it.

(See Cleaning the scanner glass on page 36.)

Try using the scanner glass. (See Using the scanner glass on page 21.)

Software Difficulties

Difficulty Suggestions

Cannot install software or print.

“Device Busy” Make sure the machine is not showing an error message on the LCD.

(Windows Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

)

Network Difficulties (DCP-T500W and DCP-T700W)

Difficulty Suggestions

Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.

Print a Network Configuration Report (See Advanced User’s Guide: Reports) and check the current Network settings printed in this list.

If you are using a wireless connection or are having Network problems see Software and Network User’s Guide.

The network scanning feature does not work.

The Brother software cannot be installed.

(Windows

It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below:

In Name: Enter any description, for example Brother NetScan.

In Port number: Enter 54925.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

(Macintosh)

Select Other from the Model drop-down list in the main screen of ControlCenter2. The Device Selector window appears. Reselect your network machine, make sure Status is idle, and then click OK.

(Windows

If the Security Software warning appears on the PC screen during the installation, change the Security Software settings to permit the Brother product setup program or other Brother program to run.

)

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.

Cannot connect to wireless network.

Reset the network settings. Press Menu, and then press a or b to choose 3.Network. Press OK. Press a or

Investigate the problem using the WLAN Report. Press Menu, and then press a or b to choose 4.Print Reports. Press OK. Press a or b to choose 3.WLAN Report, and then press OK.

See Software and Network User’s Guide.

b to choose 0.Network Reset, and then press OK.

See Software and Network User’s Guide.

Troubleshooting

Machine Information

Checking the serial number B

You can see the machine’s serial number on the LCD.

Press Menu.

a b (DCP-T300)

Press a or b to choose

4.Machine Info. Press OK. (DCP-T500W and DCP-T700W) Press a or b to choose

5.Machine Info. Press OK.

c Press a or b to choose 1.Serial No.

Press OK. Your machine’s serial number will appear on the LCD.

Reset functions B

The following reset functions are available:

1 Machine Reset

You can reset the machine’s settings, such as the Date and Time.

2 Network

(DCP-T500W and DCP-T700W)

You can reset the print server back to its factory settings, such as the password and IP address information.

3 All Settings

You can restore all settings to the factory default.

Brother strongly recommends performing this procedure before handing over or disposing of the machine.

How to reset the machine B

d Press Stop/Exit.

Checking the firmware version

You can see the machine’s firmware version on the LCD.

a Press Menu. b (DCP-T300)

Press a or b to choose

4.Machine Info. Press OK. (DCP-T500W and DCP-T700W) Press a or b to choose

5.Machine Info. Press OK.

c Press a or b to choose 2.Version.

Press OK. Your machine’s firmware version will appear on the LCD.

a Press Menu. b Press a or b to choose

0.Initial Setup. Press OK.

c Press a or b to choose 4.Reset.

Press OK.

d (DCP-T300)

Press a or b to choose the type of reset,

1.Machine Reset or

2.All Settings.

Press OK. (DCP-T500W and DCP-T700W) Press a or b to choose the type of reset,

1.Machine Reset, 2.Network or

3.All Settings.

Press OK.

Press a to choose a Reset.

e f Press a to confirm.

d Press Stop/Exit.

Settings and features tables C

Using the Settings tables

Your machine is easy to set up and operate. All you have to do is press the Menu keys to choose the settings and options you want to set as they are displayed on the screen.

We have created step-by-step Settings tables so you can see all the available choices for each setting and feature at-a-glance. You can use these tables to quickly choose your preferred settings in the machine.

Menu keys C

Access the menu.

Scroll through the current menu level.

Go to the next menu level.

Accept an option.

Exit the menu or stop the current operation.

To access the menu mode:

a Press Menu. b Choose an option.

You can scroll quickly through each menu level by pressing a or b.

1.Ink

2.Copy

3.Network

4.Print Reports

5.Machine Info.

0.Initial Setup

Settings and features tables

c Press OK when that option appears on

the LCD. The LCD will then show the next menu level.

d Press a or b to scroll to choose the

setting you want to change. Press OK.

e Press a or b to choose the option you

want. Press OK. The LCD will show Accepted.

f Press Stop/Exit.

Menu table

The menu table will help you understand the menu selections of your machine. The factory settings are shown in bold with an asterisk.

Menu ( ) C

Level1 Level2 Level3 Options Descriptions Page

1.Ink 1.Test Print — Print Quality

Alignment

2.Cleaning — Black

Colour

All

3.Ink Low Notice

2.Copy 1.Paper Type — Plain Paper*

— On*

Off

Inkjet Paper

Lets you check the print quality or alignment.

Lets you clean the print head.

If you do not need the notification, you may customize the setting on machine so that Ink low error message will not be displayed.

Sets the type of paper in the paper tray.

—

2.Paper Size — A4*

3.Quality — Normal*

4.Density — -onnnn+

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

Brother BP71

Other Glossy

10x15cm

Letter

Best

-nonnn+

-nnonn+*

-nnnon+

-nnnno+

Sets the size of the paper in the paper tray.

Chooses the copy resolution for your type of document.

Adjusts the density of copies.

See .

Settings and features tables

Network menu (DCP-T500W and DCP-T700W) C

Level1 Level2 Level3 Options Descriptions Page

3.Network 1.TCP/IP 1.BOOT Method Auto*

Static

RARP

BOOTP

DHCP

2.IP Address [000-255].

[000-255].

[000-255]

3.Subnet Mask [000-255].

[000-255].

Chooses the BOOT method that best suits your needs.

Enter the IP address.

Enter the Subnet mask.

See .

2.WLAN Assistant

3.Setup Wizard

[000-255]

4.Gateway [000-255].

[000-255].

[000-255]

5.Node Name

6.WINS Config Auto*

7.WINS Server (Primary)

8.DNS Server (Primary)

9.APIPA On*

— — You can configure your

— — You can manually

BRWXXXXXXXXXXXX

Static

000.000.000.000

(Secondary)

000.000.000.000

(Secondary)

000.000.000.000

Off

Enter the Gateway address.

Lets you check the Node name.

Chooses the WINS configuration mode.

Specifies the IP address of the primary or secondary WINS server.

Specifies the IP address of the primary or secondary DNS server.

Automatically allocates the IP address from the link-local address range.

wireless network settings using the Brother CD-ROM.

configure your print server for a wireless network.

See Software and Network User’s Guide.

The default settings are shown in Bold with an asterisk.

Level1 Level2 Level3 Options Descriptions Page

3.Network

(Continued)

4.WPS/AOSS — — You can easily configure your wireless network settings using the onebutton push method.

5.WPS w/PIN Code

6.WLAN Status 1.Status — You can see the current

7.MAC Address — — You can see your

8.WLAN Enable — On

0.Network Reset

— — You can easily configure

your wireless network settings using WPS with a PIN code.

wireless network status.

2.Signal — You can see the current wireless network signal strength.

3.SSID — You can see the current SSID.

4.Comm. Mode — You can see the current Communication Mode.

machine’s MAC address from the control panel.

Lets you use the wireless

Off*

— — Restores all network

network connection.

settings to the factory default.

See .

See Software and Network User’s Guide.

The default settings are shown in Bold with an asterisk.

Settings and features tables

Menu (continued) (DCP-T300, DCP-T500W and DCP-T700W) C

Level1 Level2 Level3 Options Descriptions Page

Print Reports

(DCP-T300)

4.Print Reports

(DCP-T500W and DCP-T700W)

4.Machine Info.

(DCP-T300)

5.Machine Info.

(DCP-T500W and DCP-T700W)

1.User Settings

2.Network Config

(DCP-T500W and DCP-T700W)

3.WLAN Report

(DCP-T500W and DCP-T700W)

1.Serial No. — — Lets you check the serial

2.Version — — Lets you check the

— — Prints these lists and

——

reports.

number of your machine.

firmware version of your machine.

See .

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

Level1 Level2 Level3 Options Descriptions Page

0.Initial Setup

1.Date&Time — — Sets the date and time in

your machine.

2.LCD Contrast

3.Sleep Mode — 1 Min

4.Reset

5.Auto Power Off

0.Local Language

— Light

Dark*

2 Mins

3 Mins

5 Mins*

10 Mins

30 Mins

60 Mins

1.Machine ResetaResetbExit

2.Network

(DCP-T500W and DCP-T700W)

2.All Settings

(DCP-T300)

3.All Settings

(DCP-T500W and DCP-T700W)

— Off*

— (Choose the

ResetbExit

1hour

2hours

4hours

8hours

language you want to use)

Adjusts the contrast of the LCD.

You can choose how long the machine will remain idle before it goes into Sleep mode.

Resets all the machine’s settings that you have changed, such as the Date and Time.

Resets the print server back to the factory defaults, such as the password and IP address information.

Resets all the machine’s settings back to the factory default.

This feature will turn off the machine after it has been in Sleep Mode for the number of hours you set. When set to Off, the machine will not power off automatically.

Allows you to change the LCD language.

See .

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

Settings and features tables

Enlarge/Reduce ( ) (Temporary settings) C

Level1 Level2 Level3 Options Descriptions Page

———Fit to Page

Custom(25-400%)

198% 10x15cm

You can choose the enlargement and reduction ratio.

See .

186%10x15cm

141% A5iA4

100%*

97% LTRiA4

93% A4iLTR

83% LGLiA4

(DCP-T700W)

83% (DCP-T300 and DCP-T500W)

69% A4iA5

47% A4i10x15cm

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

LTR

Copy Quality ( ) (Temporary settings) C

Level1 Level2 Level3 Options Descriptions Page

———Normal*

Best

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

Choose the Copy resolution.

See .

Copy Options ( ) (Temporary settings) C

Level1 Level2 Level3 Options Descriptions Page

Layout(2in1 ID)

Paper Type ——Plain Paper*

Paper Size ——A4*

——Off(1in1)*

2in1(ID)

2in1(P)

2in1(L)

4in1(P)

4in1(L)

Poster(3x3)

Inkjet Paper

Brother BP71

Other Glossy

10(W)x15(H)cm

You can make N in 1 or Poster copies.

Choose the paper type. 24

Choose the paper size. 24

See .

Letter

Density ——-onnnn+

-nonnn+

-nnonn+*

-nnnon+

-nnnno+

Stack/Sort ——Stack*

Sort

Remove Bkg. Clr

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

——Off*

Low

Medium

High

Adjusts the density.

You can choose to stack or sort multiple copies.

Changes the amount of background color that is removed.

See .

Settings and features tables

SCAN ( ) C

Level1 Level2 Level3 Options Descriptions Page

Scan to E-mail

Set Options — Off*

The settings below will appear when On is selected in Set Options.

Scan Type — Color*

Black and White

Resolution — 100dpi

200dpi*

300dpi

600dpi

File Type — (If you choose the

Color option in the Scan Type setting)

If you want to use the control panel to change the machine’s settings, choose On.

You can choose the scan type for your document.

You can choose the scan resolution for your document.

You can choose the file format for your document.

See .

Scan Size — A4*

Remove Bkg. Clr

See Software and Network User’s Guide.

The default settings are shown in Bold with an asterisk.

— Off*

PDF*

JPEG

(If you choose the Mono option in the Scan Type setting)

PDF*

TIFF

10x15cm

Business Card

Letter

Low

Medium

High

You can choose the scan size for your document.

Changes the amount of background color that is removed.

Level1 Level2 Level3 Options Descriptions Page

Scan to Image Set Options — Off*

The settings below will appear when On is selected in Set Options.

Scan Type — Colour*

Black and White

Resolution — 100dpi

200dpi*

300dpi

600dpi

File Type — (If you choose the

Color option in the Scan Type setting)

PDF*

JPEG

(If you choose the Mono option in the Scan Type setting)

If you want to use the control panel to change the machine’s settings, choose On.

You can choose the scan type for your document.

You can choose the scan resolution for your document.

You can choose the file format for your document.

See .

Scan Size — A4*

Remove Bkg. Clr

See Software and Network User’s Guide.

The default settings are shown in Bold with an asterisk.

— Off*

PDF*

TIFF

10x15cm

Business Card

Letter

Low

Medium

High

You can choose the scan size for your document.

Changes the amount of background color that is removed.

Settings and features tables

Level1 Level2 Level3 Options Descriptions Page

Scan to File Set Options — Off*

The settings below will appear when On is selected in Set Options.

Scan Type — Colour*

Black and White

Resolution — 100dpi

200dpi*

300dpi

600dpi

File Type — (If you choose the

Color option in the Scan Type setting)

PDF*

If you want to use the control panel to change the machine’s settings, choose On.

You can choose the scan type for your document.

You can choose the scan resolution for your document.

You can choose the file format for your document.

See .

Scan Size — A4*

Remove Bkg. Clr

See Software and Network User’s Guide.

The default settings are shown in Bold with an asterisk.

— Off*

JPEG

(If you choose the Mono option in the Scan Type setting)

PDF*

TIFF

10x15cm

Business Card

Letter

Low

Medium

High

You can choose the scan size for your document.

Changes the amount of background color that is removed.

Level1 Level2 Level3 Options Descriptions Page

Web Service

(DCP-T500W and

Scan — — You can scan data by

Scan for E-mail

——

using the Web Services protocol.

Scan for Fax ——

See .

DCP-T700W)

Scan for Print

——

(Appears when you install a Web Services Scanner, which is displayed in your computer’s

Windows Explorer.)

See Software and Network User’s Guide.

The default settings are shown in Bold with an asterisk.

Settings and features tables

NOTE

Entering Text

You may need to enter text into the machine.

Entering numbers, letters and symbols C

Press a or b repeatedly to select the number, letter or symbol you want to choose, and press Number of Copies to enter that character. Repeat for each character until the number or name is complete and then press OK.

Inserting spaces C

To enter a space, press Number of Copies.

The characters that are available may differ depending on your country.

Making corrections C

If you entered an incorrect number or letter and want to change it, press Enlarge/Reduce or Number of Copies several times to move the cursor under the incorrect character.

Then press a or b repeatedly to re-enter the correct letter.

NOTE

Specifications D

General D

This chapter provides a summary of the machine’s specifications. For additional specifications visit http://www.brother.com

Printer Type Inkjet

Print Head Mono:

Color:

Memory Capacity 64 MB

LCD (Liquid Crystal Display)

Power Source AC 220 to 240V 50/60Hz

Power Consumption

Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the usage environment or part wear.

(DCP-T300 and DCP-T500W) When resolution: standard / document: ISO/IEC 24712 printed pattern. (DCP-T700W) When using ADF, resolution: standard / document: ISO/IEC 24712 printed pattern.

Measured according to IEC 62301 Edition 2.0.

Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and then turn itself off.

16 characters × 1 line

Copying Mode:

Ready Mode:

Sleep Mode:

Off:

Piezo with 210 nozzles × 1

Piezo with 70 nozzles × 3

Approx. 16 W

Approx. 3 W

Approx. 1.1 W

Approx. 0.4 W

Specifications

180 mm

435 mm

374 mm

471 mm

Dimensions (DCP-T300 and DCP-T500W) (DCP-T700W)

161 mm

435 mm

374 mm

471 mm

Weight (DCP-T300 and DCP-T500W)

7.1 kg

(DCP-T700W)

8.3 kg

Noise Level Sound Pressure

Operating:

Temperature Operating:

Best Print Quality:

Humidity Operating:

Best Print Quality:

ADF (automatic

document feeder)

Document Size

Up to 20 pages

Paper: 80 g/m

ADF

A4 or Letter size

Width: 148 mm to 215.9 mm

Length: 148 mm to 355.6 mm

Scanner Glass Width: Max. 215.9 mm

Scanner Glass Length: Max. 297 mm

50 dB(A) (Maximum)

10 to 35 ° C

20 to 33 ° C

20 to 80% (without condensation)

Noise depends on printing conditions.

DCP-T700W only

Print media

Paper Input

Paper Tray D

 Paper type:

Plain Paper, Inkjet Paper (coated paper) and Glossy Paper

 Paper size2:

A4, Executive, Letter, JIS B5, A5, A6, Envelopes (Com-10, DL, C5, Monarch), Photo (10 × 15 cm), Photo 2L (13 × 18 cm) and Index Card (127 × 203 mm)

Width: 98 mm - 215.9 mm

Length: 148 mm - 297 mm

For more details, see Paper weight, thickness and capacity on page 19.

 Maximum paper tray capacity:

Approx. 100 sheets of 80 g/m

Paper Output

For glossy paper, remove printed pages from the output paper tray immediately after they exit the machine to avoid smudging.

See Paper type and size for each operation on page 19.

Up to 50 sheets of 80 g/m

paper tray)

plain paper (face up print delivery to the output

plain paper

Specifications

Copy

Color/Monochrome Yes/Yes

Copy Width

204 mm

Multiple Copies Stacks/Sorts up to 99 pages

Enlarge/Reduce 25% to 400% (in increments of 1%)

Resolution Prints up to 1200 × 2400 dpi

When copying on A4 size paper.

Scanner

Color/Monochrome Yes/Yes

TWAIN Compliant Yes

(Windows

(Mac OS X v10.7.5 / 10.8.x /10.9.x)

WIA Compliant Yes

(Windows

ICA Compliant Yes (Mac OS X v10.7.5 / 10.8.x /10.9.x)

Color Depth 30 bit color Processing (Input)

24 bit color Processing (Output) / 256 levels per color

Greyscale 10 bit color Processing (Input)

8 bit color Processing (Output) / 256 levels per color

Resolution

Up to 19200 × 19200 dpi (interpolated)

Up to 1200 × 2400 dpi (optical) (Scanner Glass)

XP1/Windows Vista®/Windows®7/Windows®8)

Up to 1200 × 600 dpi (optical) (ADF)

Scanning Width and Length (Scanner Glass)

Width: Up to 213.9 mm

Length: Up to 295 mm

(ADF)

Width: Up to 213.9 mm

Length: Up to 353.6 mm

Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows® XP Professional x64 Edition.

Maximum 1200 × 1200 dpi scanning when using the WIA Driver for Windows®XP, Windows Vista®, Windows®7 and

Windows

DCP-T700W only

8 (resolutions up to 19200 × 19200 dpi can be selected by using the Brother scanner utility).

Specifications

Printer

Resolution Up to 1200 × 6000 dpi

Printing Width

Borderless

Print Speed

When the Borderless feature is set to On.

See Paper type and size for each operation on page 19.

When printing on A4 size paper.

For detailed specifications visit http://www.brother.com.

204 mm [210 mm (borderless)1]

A4, Letter, A6, Photo (10 × 15 cm), Index Card (127 × 203 mm), Photo 2L (13 × 18 cm)

Interfaces

USB

Wireless LAN

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB

1.1 interface.

Third party USB ports are not supported.

DCP-T500W and DCP-T700W only

A USB 2.0 interface cable that is no longer than 2 m.

IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)

Specifications

NOTE

Network (DCP-T500W and DCP-T700W)

For more information about the Network specifications, see the Software and Network User’s Guide.

You can connect your machine to a network for Network Printing and Network Scanning1. Also

included is Brother BRAdmin Light

Wireless Network Security

Wireless Setup Support Utility

See Computer requirements on page 86.

(Windows®) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from www.95105369.com (Macintosh) The latest Brother BRAdmin Light is available as a download from www.95105369.com

SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)

AOSS™ Yes

WPS Yes

Network Management software.

Computer requirements

SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS

Computer Platform & Operating

System Version

Windows® Operating

Windows

Home

System

Windows® XP

Professional

Windows Vista

Windows

Windows® 8

Windows® 8.1

Windows Server

2003

®1

® 71

Windows Server®

2003 R2

PC Interface

USB

Printing

Scanning

Wireless

802.11b/g/n

Processor

32bit (x86) or 64bit (x64)

Hard Disk Space to

install

For Drivers

150 MB 1 GB

processor

500 MB 1.3 GB

650 MB

N/A Printing 50 MB N/A

For

Applications

(including

Drivers)

Windows Server®

2008

Windows Server

2008 R2

Windows Server®

2012

Windows Server®

Printing

Scanning

Macintosh Operating System

2012 R2

OS X v10.7.5

OS X v10.8.x

OS X v10.9.x

Conditions:

For WIA, 1200 × 1200 resolution. Using the Brother Scanner Utility enables to enhance up to 19200 × 19200 dpi.

Third party USB ports are not supported.

DCP-T500W and DCP-T700W only

64bit (x64) processor

Intel

80 MB 550 MB

Processor

For the latest driver updates, visit us at www.95105369.com

All trademarks, brand and product names are the property of their respective companies.

Specifications

Supply Specifications

Service Life of Ink Bottle

Replacement Consumables

The first time you fill the ink tank the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the ink bottles provided with your machine will have a lower yield than replacement ink bottles. With all following ink bottles you can print the specified number of pages.

<Black Ink Bottle> BT6009BK <Yellow Ink Bottle> BT5009Y <Cyan Ink Bottle> BT5009C <Magenta Ink Bottle> BT5009M

Black - Approximately 6,000 pages

Yellow, Cyan and Magenta - Approximately 5,000 pages

Quoted yields are extrapolated based on Brother original methodology using Test Patterns ISO/IEC 24712. Quoted yields are not based on ISO/IEC 24711.

Index

ADF (automatic document feeder) ...........20

Apple Macintosh

See Software and Network User’s Guide.

Brother

CreativeCenter

........................................5

Cleaning

print head

scanner Control panel overview ControlCenter

See Software and Network User’s Guide. Copy

paper size

paper type

using scanner glass

..............................................37

.................................................36

..............................6

.............................................24

..............................21

Scan Unable Wrong Paper Size

......................................... 42

................................ 45

Greyscale ................................................ 82

Help

Menu Table using menu keys

.......................................... 66

.................................. 64

Ink bottles

ink dot counter refilling

.................................................. 33

...................................... 33

Jams

document paper

.............................................. 46

.................................................... 47

Document

........................................... 20, 21

Envelopes ......................................... 13, 19

Error messages on LCD

B&W Print Only

Cannot Print

Clean Unable

Cover is Open

Data Remaining

Document Jam

Init Unable

Ink Box Full

Ink Low

InkBox NearFull

No Paper Fed

Out of Memory

Paper Jam

Print Unable

..................................................44

.....................................41

..........................................42

........................................42

.......................................42

....................................42

......................................42

.............................................42

...........................................43

....................................43

........................................44

......................................45

.............................................45

..........................................42

..........................41

LCD (Liquid Crystal Display) ..................... 7

Contrast

.................................................. 8

Macintosh

See Software and Network User’s Guide.

Maintenance, routine

refilling the ink tanks

Mode, entering

SCAN

..................................................... 6

............................. 33

Paper ................................................ 17, 80

capacity loading loading envelopes printable area size size of document type

difficulties paper jams printable area resolution specifications

Printing

See Software and Network User’s Guide.

.................................................19

........................................... 10, 13

.................................13

........................................15

.......................................................16

...................................20

................................................ 16, 19

..............................................56

............................................47

........................................15

..............................................83

........................................83

Resolution

......................................................81

copy

.......................................................83

......................................................82

scan

Text, entering .......................................... 77

Troubleshooting

document jam error messages on LCD if you are having difficulty

copying document jam Network paper handling print quality printing scanning

software maintenance messages on LCD paper jam

....................................... 46

....................... 41

.............................................. 61

.................................... 46

............................................. 62

.................................. 60

........................................ 58

.............................................. 56

............................................ 61

............................................. 61

.......... 41

............................................. 47

Unscannable area ................................... 22

Windows

See Software and Network User’s Guide.

Scanning

See Software and Network User’s Guide. Step-by-step Settings Tables Supply Specifications

...............................87

...................64

Visit us on the World Wide Web

http://www.brother.com

These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

www.brotherearth.com

Brother DCP-T300, DCP-T500W, DCP-T700W User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

User's Guides and where do I find them?

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing the Advanced User’s Guide and Software and Network User’s Guide

Viewing User’s Guides 1

(Windows®) 1

(Macintosh) 1

How to find Scanning instructions 1

How to find Network setup instructions (DCP-T500W and DCP-T700W)

Accessing Brother Support (Macintosh)

Control panel overview

Warning LED indications 1

LCD display

LCD Contrast 1

LCD Language

Auto Power Off

Loading paper 2

Loading paper and other print media

Loading envelopes 2

About envelopes 2

Loading envelopes 2

Unprintable area 2

Paper settings

Paper Type 2

Paper Size 2

Acceptable paper and other print media

Recommended print media 2

Handling and using print media 2

Paper capacity of the output paper tray cover

Choosing the right print media 2

Paper type and size for each operation 2

Paper weight, thickness and capacity 2

Loading documents 3

How to load documents

Using the ADF (DCP-T700W) 3

Document Sizes and Weights 3

How to load documents 3

Using the scanner glass 3

Document sizes supported 3

How to load documents 3

Unscannable area 3

Making copies 4

How to copy 4

Copy settings 4

Stop copying 4

Paper Size 4

Paper Options 4

Paper Type 4

How to print from a computer 5

Printing a document 5

How to scan to a computer 6

Before scanning 6

Refilling the ink tanks A

Cleaning the scanner glass A

Cleaning the print head A

Checking the print quality A

Checking the print alignment A

Setting the date and time

Identifying the problem B

Error and maintenance messages

Document jam (DCP-T700W) B

Document is jammed in the top of the ADF unit

Removing small documents jammed in the ADF

Document is jammed inside the ADF unit

Printer jam or paper jam B

Additional paper jam clear operationsB

If you are having difficulty with your machine

Machine Information

Checking the serial number B

Reset functions B

How to reset the machine B

Checking the firmware version

Using the Settings tables

Menu keys C