Brother DCP-L562DW User Manual

Basic User's Guide

DCP-J562DW

Online User's Guide

This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and
information, see the Online User's Guide at
solutions.brother.com/manuals

If you need to call Customer Service

Please complete this information for future reference:

Model Number:

Serial Number:

1

DCP-J562DW

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the machine. Retain this User’s Guide with your sales
receipt as a permanent record of your purchase, in the event of theft, fire or warranty
service.

Register your product online at

http://www.brother.com/html/registration

© 2015 Brother Industries, Ltd. All rights reserved.

You Can Use the Following Features

Printing

Scanning

Mobile Connect

Use Brother iPrint&Scan to check the
machine status and access various functions
from mobile devices.

By installing Brother iPrint&Scan on your
mobile device and connecting to the machine,
you can use the following convenient features:

• Print

You can print photos, documents, and web
pages from your mobile device. You can
also print files from various web services.

• Scan

For more information, see the
Web Connect Guide:

solutions.brother.com/manuals

You can scan photos and documents and
save them to your mobile device.

• Copy

You can use your mobile device to edit
scanned images (crop and rotate images),
and then print them using the machine.

• Check the Machine Status

You can check the remaining ink levels and
other information, and view error solutions.

For more information, see the

Mobile Print/Scan Guide for
Brother iPrint & Scan:

solutions.brother.com/manuals

Web Connect / Brother Apps

Scan and upload images and files to popular
web services directly from your machine.
Capture and convert information directly from
your machine without your computer.

i

User's Guides and Where to Find Them

Which Guide? What's in It? Where Is It?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.

Quick Setup Guide Follow the instructions for setting up your

machine, and installing the drivers and
software for the operating system and
connection type you are using.

Basic User's Guide Learn the basic PC-Print, Scan, Copy and

PhotoCapture Center operations and basic
machine maintenance. See troubleshooting
tips.

Online User's Guide This guide includes the additional contents of

the Basic User’s Guide.

In addition to information about the PC-Print,
Scan, Copy, PhotoCapture Center and
Brother ControlCenter operations, useful
information is included about using the
machine on a network.

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.

Printed / In the box

Printed / In the box

Printed / In the box

HTML and PDF file /
Brother Solutions

Center

1

PDF file / Brother
Solutions Center

1

AirPrint Guide This Guide provides information for using

AirPrint to print from OS X v10.8.5 or later
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.

Google Cloud Print Guide This Guide provides details about how to use

Google Cloud Print™ services for printing
over the Internet.

Mobile Print/Scan Guide
for Brother iPrint&Scan

This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your

mobile device when connected to a Wi-Fi

®

network.

1

Visit solutions.brother.com/manuals.

PDF file / Brother
Solutions Center

PDF file / Brother
Solutions Center

PDF file / Brother
Solutions Center

1

1

1

ii

Basic Operations and Where to Find Instructions

The contents of the Basic User's Guide are also included in the Online User's Guide with more
details.

Features Contents Guide

Setup Load paper Basic User's Guide

Connect the machine to your computer Quick Setup Guide

Connect the machine to your mobile
device

Copy Copy a document Basic User's Guide

Various types of copies (2-sided copies,
and so on)

Print

Scan Scan from the machine Basic User's Guide

Print from your computer (Windows®/
Macintosh)

Print from your mobile device (Brother
iPrint&Scan)

Print using the AirPrint function AirPrint Guide

Print using the Google Cloud Print
function

Print data downloaded from a cloud
service

Scan from your computer Basic User's Guide

Scan from your mobile device (Brother
iPrint&Scan)

Save scanned data to a cloud service Web Connect Guide

Quick Setup Guide

Online User's Guide

Basic User's Guide

Mobile Print/Scan Guide

Google Cloud Print Guide

Web Connect Guide

Mobile Print/Scan Guide

Photo Print a photo Basic User's Guide

Additional
information

Error messages Basic User's Guide

Troubleshooting Basic User's Guide

Specifications Online User's Guide

iii

The Online User's Guide Helps You Get the Most

1

2

3

4

Out of Your Machine

We hope that you find this guide helpful. To learn more about your machine's features, please
take a look at our Online User's Guide. It offers:

Quicker navigation!

Search box

Navigation index in a separate panel

Comprehensive!

Every topic in one guide

Simplified Layout!

Provides step-by-step instructions

Feature summary at the top of the page

1. Search Box

2. Navigation

3. Summary

4. Step-by-Step

To View Online User's Guides

To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.

For Windows® users only: you can also access your machine's guides by using Brother Utilities.
The Brother Utilities tool is included in the standard installation and, once installed, you can find it

either as a shortcut on your desktop, or from the Windows® Start menu.

iv

Questions or Problems? Please take a look at our FAQs, solutions, and videos online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at

http://support.brother.com

• Provides several ways to search!

• Displays related questions for more information

• Receives regular updates based on customer feedback

Since the Brother Solutions Center is updated regularly, this screenshot is subject to change
without notice.

v

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of
use.

Tips icons provide helpful hints and supplementary information.

Bold

Bold style identifies buttons on the machine's control panel or computer screen.

Italics

Italicised style emphasises an important point or refers you to a related topic.

[Courier New]

Courier New font identifies messages shown on the machine's LCD.

• Most of the illustrations in this User's Guide show the DCP-J562DW.

vi

For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at
http://support.brother.com to download drivers.

To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

Compilation and Publication Notice

This manual has been compiled and published to provide the latest product safety information at
the time of publication. The information contained in this manual may be subject to change.

For the latest manual, visit us at

solutions.brother.com/manuals.

vii

Table of Contents

Basic User's Guide

General Information ............................................................................................ 1

1

Control Panel Overview.............................................................................................1

Touchscreen LCD Overview ......................................................................................3

Cloud Service Notifications..............................................................................5

Access Brother Utilities (Windows®) .........................................................................5

Uninstall the Brother Software and Drivers (Windows®) .................................6

Paper Handling .................................................................................................... 7

2

Load Paper ................................................................................................................7

Load paper in the paper tray............................................................................7

Load Photo Paper............................................................................................8

Load Paper in the Manual Feed Slot ...............................................................9

Change the Check Paper Size Setting ..........................................................12

Change the Paper Size and Paper Type.................................................................12

Recommended Print Media .....................................................................................13

Handle and Use Print Media....................................................................................13

Print .................................................................................................................... 14

3

Print from Your Computer ........................................................................................14

Print a Document (Macintosh) .......................................................................14

Print a Document (Windows®).......................................................................14

Print on Both Sides of the Paper Automatically (Automatic 2-sided

Printing) (Windows®) .....................................................................................14

Print More Than One Page on a Single Sheet of Paper (N in 1)

(Windows®)....................................................................................................15

Print Photos from ControlCenter4 (Windows®) .............................................15

Copy ................................................................................................................... 17

4

Copy a Document ...................................................................................................17

Copy Settings ..........................................................................................................18

Copy Options .................................................................................................18

Scan.................................................................................................................... 20

5

Scan from Your Computer (Windows®) ...................................................................20

Scan Using ControlCenter4 Home Mode (Windows®) ..................................20

Scan Using the Scan Button on Your Brother Machine...........................................21

Scan Using the Scan Button on the Machine ................................................21

viii

PhotoCapture Center ........................................................................................ 22

6

Print Photos Directly from Media .............................................................................22

Preview and Print Photos and Movie Files from Media .................................22

PhotoCapture Center print settings overview ................................................22

Routine Maintenance ........................................................................................ 23

A

Clean the Scanner...................................................................................................23

Check the Print Quality............................................................................................23

Check the Print Alignment from Your Brother Machine ...........................................24

Troubleshooting ................................................................................................ 26

B

Identify the Problem.................................................................................................26

Error and Maintenance Messages...........................................................................28

Troubleshooting for Wireless LAN setup .................................................................33

Wireless LAN Report Error Codes.................................................................33

Print or Scan Problems............................................................................................35

Troubleshooting for Other Print Problems .....................................................37

Printer Jam or Paper Jam........................................................................................38

Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/

Front) .............................................................................................................38

Paper is Jammed in the Front of the Machine (Jam B Front) ........................40

Paper is Jammed in the Back of the Machine (Jam C Rear).........................42

Appendix ............................................................................................................ 44

C

Enter Text on Your Brother Machine........................................................................44

Information for compliance with Commission Regulation 801/2013........................44

Supply Specifications ..............................................................................................45

Index ................................................................................................................... 46

D

ix

21 3

General Information

1

Control Panel Overview

1

General Information

1. 2.7"(67.5 mm) Touchscreen Liquid Crystal Display (LCD)

Access menus and options by pressing them on this Touchscreen.

Adjust the angle of the Touchscreen LCD and Touchpanel by lifting it.

2. Touchpanel

(Back)

Press to go back to the previous menu.

(Home)

Press to return to the Home screen.

While the machine is in Sleep Mode, the Home icon blinks.

1

(Cancel)

Press to cancel an operation (available when illuminated in red).

3. Power On/Off

Press to turn the machine on.

Press and hold down to turn the machine off. The Touchscreen will display [Shutting

Down] and will stay on for a few seconds before turning itself off.

If you turn the machine off using , it will still clean the print head periodically to maintain

print quality. To prolong print head life, provide better ink efficiency, and maintain print quality,
keep your machine connected to a power source at all times.

2

Touchscreen LCD

6

5

2

3

4

1

6

5

2

3

4

1

Overview

The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.

There are two Home screens that you can
access by pressing d or c.

From the Home screens, you can access Wi­Fi setup, Shortcuts, Ink levels and Setup
screens.

Home Screen 1

This screen shows the machine’s status when
the machine is idle. This Home screen is also
called the Ready Mode screen. When
displayed, this indicates that your machine is
Ready for the next command.

Home Screen 1 provides access to [Copy],
[Scan] and [Photo] operations.

Home Screen 2

2. Wireless Status

Each icon in the following table shows the
wireless network status.

Your machine has not been
connected to the wireless access
point.

Press this button to configure
wireless settings. For more
information, see the Quick Setup
Guide.

Wireless network is connected.

A three-level indicator in each of
the Home screens displays the
current wireless signal strength.

The wireless access point cannot
be detected.

The wireless setting is disabled.

You can configure wireless settings by
pressing the Wireless Status button.

3. [Shortcuts]

Create Shortcuts for frequently-used
operations such as making a copy,
scanning and using Web Connect.

1

General Information

Home Screen 2 provides access to additional
features, such as [Web] and [Apps]
operations.

1. Quiet Mode

This icon appears when the [Quiet
Mode] setting is set to [On].

3

• There are three Shortcuts screens.

7

You can program four shortcuts on
each screen.

• To display the other Shortcuts screens,
press d or c.

Press to connect the Brother machine
to the Brother Apps service.

For more information, see the Web
Connect Guide: solutions.brother.com/
manuals

7. Warning icon

4. [Ink]

Displays the available ink volume. Press
to access the [Ink] menu.

When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.

5. [Settings]

Press to access the [Settings] menu.

6. Modes:

[Copy]

•

Press to access Copy mode.

• [Scan]

Press to access Scan mode.

• [Photo]

Press to access Photo mode.

• [Web]

The warning icon appears when there

is an error or maintenance message;
press [Detail] to view it, and then press

to return to Ready mode.

IMPORTANT

DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.

• This product adopts the font of
ARPHIC TECHNOLOGY CO.,LTD.

• DO NOT touch the LCD immediately
after plugging in the power cord or
turning on the machine. Doing this may
cause an error.

Press to connect the Brother machine
to an Internet service.

For more information, see the Web
Connect Guide: solutions.brother.com/
manuals

• [Apps]

4

Cloud Service Notifications

If you use Brother Web Connect and [New
Function Notice] is set to [On],

notifications about cloud services will appear
on the Home screen.

Check for new notifications by pressing
[Detail].

Access Brother Utilities (Windows®)

Brother Utilities is an application launcher

that offers convenient access to all Brother
applications installed on your computer.

1

Do one of the following:

1

• (Windows® XP, Windows Vista® and
Windows® 7)

Click

Brother > Brother Utilities.

• (Windows® 8)

Tap or click (Brother Utilities)

either on the Start screen or the
desktop.

• (Windows® 8.1)

Move your mouse to the lower left
corner of the Start screen and click

device, swipe up from the bottom of
the Start screen to bring up the Apps
screen).

When the Apps screen appears, tap

or click (Brother Utilities).

(Start) > All Programs >

(if you are using a touch-based

General Information

Select your machine.

2

5

Choose the operation you want to use.

3

Uninstall the Brother
Software and Drivers

(Windows®)

Launch (Brother Utilities).

1

Click the drop-down list, and then select

2

your model name (if not already
selected). Click Tools in the left
navigation bar, and then click Uninstall.

Follow the instructions in the dialog box
to uninstall the software and drivers.

6

1

1

2

2

Paper Handling

Load Paper

Load paper in the paper tray

• If the [Check Paper] setting is set to
[On] and you pull the paper tray out of

the machine, a message appears on the
LCD asking if you want to change the
paper type and paper size. Change the
Paper Size and Paper Type settings if
needed, following the on-screen
instructions.

• Load only one size and type of paper in
the paper tray at a time.

• When you load a different paper size in
the tray, you must change the Paper
Size setting in the machine or the paper
size setting on your computer.

Pull the paper tray completely out of the

1

machine.

Gently press and slide the paper width

3

guides (1) and then the paper length
guide (2) to fit the paper size.

Fan the stack of paper well.

4

2

Paper Handling

Open the output paper tray cover (1).

2

Gently load paper in the paper tray with

5

the printing surface face down.

Make sure the paper is flat in the tray
and the paper length guide (1) touches
the edges of the paper.

7

1

IMPORTANT

1

2

1

1

2

• Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.

• Loading more than 20 sheets of Photo 2L
(13 x 18 cm) paper may cause paper jams.

Close the output paper tray cover.

7

Slowly push the paper tray completely
into the machine.

While holding the paper tray in the

8

machine, pull out the paper support (1)
until it locks into place, and then unfold
the paper support flap (2).

To add paper before the tray is empty,
remove the paper from the tray and
combine it with the paper you are adding.
Always fan the stack of paper well to
prevent the machine from feeding multiple
pages.

Gently adjust the paper width guides (1)

6

to fit the paper.

Make sure the paper guides touch the
edges of the paper.

Load Photo Paper

Use the photo paper tray which is located on
the top of the output paper tray cover, to print
on Photo (10 x 15 cm) or Photo L (89 x 127
mm) size paper.

Press the blue photo paper tray release

1

button (1) and slide the output paper
tray cover forward until it locks into the
photo printing position (2).

8

Load up to 20 sheets of photo paper in

1

2

the photo paper tray with the printing
surface face down.

IMPORTANT

When you have finished printing photos,
return the photo paper tray to the Normal
printing position. If you do not, you will get a
[No Paper Fed] error when you use cut
sheet paper.

Photo Paper Tray in the Normal printing
position

2

Gently adjust the paper width guides to

3

fit the paper. Make sure the paper width
guides (1) touch the edges of the paper
and the paper is flat in the tray.

Paper Handling

Photo Paper Tray in the Photo printing
position

Related Information

• Print Photos from ControlCenter4
(Windows®) on page 15

Load Paper in the Manual Feed Slot

Load special print media in this slot one sheet
at a time.

IMPORTANT

• DO NOT load more than one sheet of
paper in the manual feed slot at any one
time. Doing this may cause a paper jam.

• DO NOT load paper in the manual feed slot
when you are printing from the paper tray.
Doing this may cause a paper jam.

9

Open the manual feed slot cover.

1

Lift up the paper support.

2

Load only one sheet of paper in the

4

manual feed slot with the printing
surface face up.

Using both hands, gently adjust the

5

manual feed slot paper guides to fit the
paper.

Slide the manual feed slot paper guides

3

to fit the width of the paper you are
using.

10

Using both hands, push one sheet of

2

1

6

paper into the manual feed slot until the
front edge touches the paper feed
rollers. Let go of the paper when you
hear the machine pull it. The LCD
displays [Manual Feed Slot
ready.]. Read the instruction
displayed on the LCD, and then press
[OK].

• If the document does not fit on one
sheet, the Touchscreen will prompt you
to load another sheet of paper. Place
another sheet of paper in the manual
feed slot, and then press [OK] on the
Touchscreen.

• When you are using envelopes, load
the envelopes with the printing surface
face up and the flap on the left as
shown in the illustration.

2

Paper Handling

While holding the paper tray in the

7

machine, pull out the paper support (1)
until it locks into place, and then unfold
the paper support flap (2).

• When loading an envelope, or a sheet
of thick paper, push the envelope into
the manual feed slot until you feel the
paper feed rollers grab it.

Related Information

• Error and Maintenance Messages on
page 28

11

Change the Check Paper Size Setting

Change the Paper Size and Paper Type

If the Check Paper setting is set to [On] and
you pull the paper tray out of the machine, the
LCD displays a message asking if you want to
change the Paper Size and Paper Type
settings.

The default setting is [On].

Press

1

Settings] > [General Setup] >
[Check Paper].

Press [On] or [Off].

2

Press .

3

[Settings] > [All

Related Information

• Error and Maintenance Messages on
page 28

Set the Paper Size and Paper Type settings
for the paper tray.

• To get the best print quality, set the
machine for the type of paper you are
using.

• When you change the size of the paper
you load in the tray, you must change the
Paper Size setting on the LCD at the same
time.

Press

1

Type].

Press a or b to display the [Plain

2

Paper], [Inkjet Paper], [Brother
BP71] or [Other Glossy] option,

and then press the option you want.

Press [Paper Size].

3

[Settings] > [Paper

Press a or b to display the paper size

4

options, and then press the option you
want.

Press

5

The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
glossy paper, remove each sheet at once
to prevent smudging or paper jams.

.

Related Information

• Error and Maintenance Messages on
page 28

12

Recommended Print

1

1

Handle and Use Print

Media

For the best print quality, we recommend
using the Brother paper listed in the table.

If Brother paper is not available in your
country, we recommend testing various paper
types before purchasing large quantities.

Brother paper

Paper Type Item

A4 Plain BP60PA

A4 Glossy Photo BP71GA4

A4 Inkjet (Matte) BP60MA

10 x 15 cm Glossy
Photo BP71GP

Media

• Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.

• Avoid touching the shiny (coated) side of
photo paper.

IMPORTANT

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly
shaped

1. 2 mm or greater curl may cause jams

to occur.

• Extremely shiny or highly textured

• Paper that cannot be arranged uniformly
when stacked

• Paper made with a short grain

2

Paper Handling

Paper capacity of the output paper tray
cover

Up to 50 sheets of A4 80 g/m² paper.

• Photo paper must be picked up from the
output paper tray cover one page at a time
to avoid smudging.

13

Print

3

Print from Your Computer

Print a Document (Macintosh)

For printing instructions, see the Online User's
Guide: Print from Your Computer (Macintosh).

Print a Document (Windows®)

Select the print command in your

1

application.

Select Brother DCP-XXXX (where

2

XXXX is the name of your model).

Click Print.

3

Complete your print operation.

4

For more information, see the Online
User's Guide: Print from Your Computer

(Windows®).

Print on Both Sides of the
Paper Automatically
(Automatic 2-sided Printing)

(Windows®)

• Make sure the back cover is closed.

• If paper is curled, straighten it and put it
back in the paper tray.

• Use regular paper or thin paper. DO
NOT use bond paper.

• If the paper is thin, it may wrinkle.

Select the print command in your

1

application.

Select Brother DCP-XXXX (where

2

XXXX is the name of your model), and
then click the printing properties or
preferences button.

The printer driver window appears.

14

In the Orientation field, select either the

3

Portrait or Landscape option to set the

orientation of your printout.

If your application software contains a
similar layout feature, we recommend
using the one in the application.

Click the 2-sided / Booklet drop-down

4

list, and then select 2-sided.

Click the 2-sided Settings button.

5

Select one of the options from the

6

2‑sided Type menu.

Select the print command in your

1

application.

Select Brother DCP-XXXX (where

2

XXXX is the name of your model), and
then click the printing properties or
preferences button.

The printer driver window appears.

In the Orientation field, select either the

3

Portrait or Landscape option to set the

orientation of your printout.

If your application software contains a
similar layout feature, we recommend
using the one in the application.

3

Print

Select the Binding Offset check box if

7

you want to specify the offset for binding
in inches or millimetres.

Click OK to return to the printer driver

8

window.

Change other printer settings if needed.

9

The Borderless feature is not available
when using this option.

Click OK again, and then complete your

10

print operation.

Print More Than One Page
on a Single Sheet of Paper

(N in 1) (Windows®)

Click the Multiple Page drop-down list,

4

and then select the 2 in 1, 4 in 1, 9 in 1,
or 16 in 1 option.

Click the Page Order drop-down list,

5

and then select your page order.

Click the Border Line drop-down list,

6

and then select your border line type.

Change other printer settings if needed.

7

Click OK, and then complete your print

8

operation.

Print Photos from ControlCenter4 (Windows®)

You can print and edit photos using various
ControlCenter features.

In the following steps, the ControlCenter
Home mode is used as an example.

Make sure you have loaded the correct

1

media in the paper tray.

Click the

2

the task tray, and then click Open.

(ControlCenter4) icon in

15

Click the Photo tab.

3

Select the folder that contains the image

4

you want to print.

Select images you want to print by

5

clicking the image in the image viewer
and selecting the check box under the
image.

Specify the number of copies you want

6

to print (1-99) by clicking .

Click Print.

7

The print settings window appears.

Configure the settings for the Paper

8

Size, Media Type, and Layout options.

Click the Start Printing button.

9

Related Information

• Load Photo Paper on page 8

16

4

Copy

Copy a Document

Make sure you have loaded the correct

1

size paper in the paper tray.

Place the document face down on the

2

scanner glass.

• (No. of Copies )

Press to display the

keyboard on the Touchscreen, and
then enter the number of copies
using the Touchscreen keyboard.
Press [OK].

You can also use [-] or [+].

• [Options]

Press

settings for the next copy only.

• When finished, press [OK].

• After you have finished choosing
new options, you can save them
by pressing the [Save as
Shortcut] button.

Press [Mono Start] or [Colour

5

Start].

to change the copy

4

Copy

Press [Copy].

3

The Touchscreen displays:

Change the copy settings, if needed.

4

• When you load paper other than A4
size Plain Paper, you must change the
[Paper Size] and [Paper Type]
settings by pressing the [Options]
button.

To stop copying, press .

17

Copy Settings

B

B

A

B

A

A

B

B

A

B

A

B

A

Copy Options

To change copy settings, press the [Options] button.

Option Description

Quality

Select the Copy resolution for your type of document.

• When you select the Normal option, Plain Paper is the only
Paper Type option.

Paper Type

Select a paper type.

If you are copying on special paper, set the machine for the type of
paper you are using to get the best print quality.

Paper Size

Select a paper size.

If you are copying on paper other than A4 size, you must change the
Paper Size setting.

Enlarge/Reduce 100%

Enlarge

Reduce

Fit to Page

Custom(25-400%)

Density

Increase the density to make the text darker.

Decrease the density to make the text lighter.

-

Select an enlargement ratio for the
next copy.

Select a reduction ratio for the next
copy.

Adjusts the copy size to fit on the
paper size you have set.

Enter an enlargement or reduction
ratio.

Stack/Sort

Page Layout

Select to stack or sort multiple copies.

Stack

Sort

Make N in 1, 2 in 1 ID, or Poster copies.

4 in1 Poster

18

Option Description

1

1

2

1

1

2

2-sided Copy

Advanced
Settings

Set New Default

Factory Reset

Select to copy on both sides of the paper.

1-sided→2-sided 2-sided→2-sided

Remove Background Colour

Removes the document's background colour in copies. The white
background becomes more apparent. This saves some ink and may
make certain copies easier to read.

4

Copy

Saves the copy settings that you use most often by setting them as the
default settings.

Restores any changed copy settings to the factory settings.

Save as Shortcut

Add the current settings as a shortcut.

19

5

Scan

Scan from Your Computer (Windows®)

There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application.

Scan Using ControlCenter4 Home Mode (Windows®)

Select Home Mode as the mode setting for
ControlCenter4.

Load your document.

1

Click the (ControlCenter4) icon in

2

the task tray, and then click Open.

Click (Scan).

6

The machine starts scanning, and the
scanned image appears in the image
viewer.

Crop the scanned image, if needed.

7

Do one of the following:

8

• Click

data.

• Click (Print) to print scanned

data.

• Click (Open with an

Application) to open scanned data
in another application.

• Click (Send E-mail) to attach

scanned data to an email.

(Save) to save scanned

Click the Scan tab.

3

Select the Document Type.

4

Change the document's Scan Size, if

5

needed.

20

Scan Using the Scan Button on Your Brother Machine

• Press [Start] to start scanning
without changing additional settings.

The machine starts scanning. Follow
the LCD instructions to complete the
scanning job.

Scan Using the Scan Button on the Machine

Use the Scan button on the machine to
make temporary changes to the scan
settings. To make permanent changes, use
Brother's ControlCenter software.

Place the document face down on the

1

scanner glass.

Press the [Scan Settings] option,

5

and then press [Set at Device].

To use the [Scan Settings] option, a
computer with the ControlCenter software
installed must be connected to the
machine.

Select the scan settings you want to

6

change, and then press [OK].

• [Scan Type]

Select the scan type for your
document.

• [Resolution]

Select the scan resolution for your
document.

• [File Type]

Select the file format for your
document.

• [Scan Size]

5

Scan

Press [Scan] > [to File].

2

If the machine is connected over the

3

network, press a or b to display the
computer where you want to send data,
and then press the computer name.

If the LCD prompts you to enter a PIN,
use the LCD to enter the four-digit PIN for
the computer, and then press [OK].

Do one of the following:

4

• To change the settings, press
[Options], and then go to the next
step.

Select the scan size for your
document.

• [Remove Background Colour]

Change the amount of background
colour that is removed.

Press [Start].

7

The machine starts scanning. Follow the
LCD instructions to complete the
scanning job.

21

6

PhotoCapture Center

Print Photos Directly from Media

Preview and Print Photos and Movie Files from Media

Preview your photos on the LCD before you
print them. Print images from movie files that
are stored on a memory card.

Open the media slot cover.

1

Repeat the last three steps until you

7

have selected all the photos you want to
print.

Press [OK].

8

Read and confirm the displayed list of

9

options.

To change the print settings, press

10

[Print Settings].

Press [Start].

11

PhotoCapture Center print settings overview

The Print Settings you change are temporary
for your current printout. The machine returns
to its default settings after printing is
complete.

Put the memory card in the correct slot.

2

Press [Photo] > [View Photos].

3

Press d or c to display the photo you

4

want to print, and then press it.

If you want to print all the photos, press

[Print All], and then press the
[Yes] button to confirm.

Press to display the keyboard

5

on the Touchscreen, and then enter the
number of copies using the Touchscreen
keyboard. Press [OK].

You can also use [-] or [+].

Press [OK].

6

You can save the print settings you use
most often by setting them as the default.

For more information, see the Online
User's Guide.

22

2

1

3

A

Routine Maintenance

Clean the Scanner

Unplug the machine from the electrical

1

socket.

Lift the document cover (1). Clean the

2

scanner glass (2) and the white plastic
(3) with a soft lint-free cloth moistened
with a non-flammable glass cleaner.

You can also press [Settings] >

[Maintenance] > [Improve Print
Quality] > [Check Print
Quality].

Press [Start].

2

The machine prints the Print Quality
Check Sheet.

Check the quality of the four colour

3

blocks on the sheet.

The Touchscreen asks about the print

4

quality. Do one of the following:

• If all lines are clear and visible, press

[No], and then press

the Print Quality check.

• If lines are missing (see Poor,

below), press [Yes].

OK

to finish

Related Information

• Troubleshooting for Other Print Problems
on page 37

Poor

A

Routine Maintenance

Check the Print Quality

If faded or streaked colours and text appear or
if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.

Press [Ink] > [Improve Print

1

Quality] > [Check Print
Quality].

The Touchscreen asks you to check the

5

print quality of each colour. Press the
number of the pattern (1–4) that most
closely matches the printing result.

Do one of the following:

6

• If print head cleaning is needed,
press [Start] to start the cleaning
procedure.

• If print head cleaning is not needed,
the Maintenance screen reappears

on the LCD. Press .

23

After the cleaning procedure is finished,

(A)

7

the Touchscreen asks if you want to
print the Print Quality Check Sheet
again. Press [Yes], and then press
[Start].

Check the Print Alignment from Your Brother Machine

The machine prints the Print Quality
Check Sheet again. Check the quality of
the four colour blocks on the sheet
again.

If you clean the print head and the print has
not improved, try installing a new Genuine
Brother Brand replacement ink cartridge for
each problem colour. Try cleaning the print
head again. If the print has not improved,
contact Brother customer service or your local
Brother dealer.

IMPORTANT

DO NOT touch the print head. Touching the
print head may cause permanent damage and
may void the print head's warranty.

When a print head nozzle is clogged, the
printed sample looks like this.

If your printed text becomes blurred or images
become faded after transporting the machine,
adjust the print alignment.

Press [Ink] > [Improve Print

1

Quality] > [Alignment].

You can also press [Settings] >

[Maintenance] > [Improve Print
Quality] > [Alignment].

Press [Next], and then press

2

[Start].

The machine starts printing the
Alignment Check Sheet.

After the print head nozzle is cleaned, the
horizontal lines are gone.

Related Information

• Troubleshooting for Other Print Problems
on page 37

For the (A) pattern, press a or b to

3

display the number of the test print with
the fewest visible vertical stripes (1-9),
and then press it (in the example above,
row number 6 is the best choice). Press
[OK].

Repeat this step for the rest of the
patterns.

24

When the print alignment is not adjusted
correctly, text looks blurry or crooked, like
this.

After the print alignment is adjusted
correctly, text looks like this.

Press .

4

Related Information

• Troubleshooting for Other Print Problems
on page 37

A

Routine Maintenance

25

Troubleshooting

B

Use this section to resolve problems you may encounter when using your Brother machine.

Identify the Problem

Even if there seems to be a problem with your machine, you can correct most problems yourself.

First, check the following:

• The machine's power cord is connected correctly and the machine's power is on.

• All of the machine's orange protective parts have been removed.

• The ink cartridges are installed correctly.

• The Scanner Cover and the Jam Clear Cover are fully closed.

• Paper is inserted correctly in the paper tray.

• The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.

• (For network models) The access point (for wireless), router, or hub is turned on and its link
button is blinking.

• Check the LCD or the machine's status in Status Monitor on your computer.

Find the Error Find the Solution

Using the Status Monitor

• Double-click the icon in the task tray.

• (Windows®) If you check Load Status

Monitor on Startup, the Status Monitor will
launch automatically each time you start your
computer.

• A green icon indicates the normal stand-by
condition.

• A yellow icon indicates a warning.

• A red icon indicates an error has occurred.

• A grey icon indicates the machine is
offline.

• Click the Troubleshooting button to
access Brother's troubleshooting website.

26

Find the Error Find the Solution

Using the LCD 1. Follow the messages on the LCD.

2. See the instructions in the following Error
and Maintenance Messages table.

3. If you cannot resolve the error, please
refer to the Online User's Guide: Error
and Maintenance Messages or see FAQs
on the Brother Solutions Center at

http://support.brother.com

27

B

Troubleshooting

Error and Maintenance Messages

The most common error and maintenance messages are shown in the table. To see more
detailed information, read the Online User's Guide.

You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http://
support.brother.com.

Error Message Action

B&W 1-sided Print
Only

Replace ink.

Cannot Detect

One or more of the colour ink cartridges have reached the end of their
lives.

Replace the ink cartridges.

For more information, see the Online User's Guide: Replace the Ink
Cartridges.

The machine will stop all print operations and you will not be able to
use the machine until you change to a new ink cartridge in the
following cases:

• If you unplug the machine or take out the ink cartridge.

• (Windows®) If you select Slow Drying Paper in the Basic tab of
the printer driver.

(Macintosh) If you select Slow Drying Paper in the Print Settings
drop-down list of the printer driver.

Take out the new ink cartridge and reinstall it slowly and firmly until it
latches.

For more information, see the Online User's Guide: Replace the Ink
Cartridges.

Remove the used ink cartridge and install a new one.

Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.

Cannot Detect Ink
Volume

Slowly turn the ink cartridge so that the ink supply port is pointing
downward, and then reinstall the cartridge.

Check the model numbers of the ink cartridges and install the correct
ink cartridges.

See Related Information: Supply Specifications at the end of this
section.

Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.

28

Error Message Action

Cannot Print
Replace ink.

Data Remaining in
Memory

High Temperature

Ink Absorber Pad
Full

One or more of the ink cartridges have reached the end of their lives.

Replace the ink cartridges.

For more information, see the Online User's Guide: Replace the Ink
Cartridges.

• You can still scan even if the ink is low or needs to be

replaced.

Press . The machine will cancel the job and clear it from the

memory. Try to print again.

After cooling the room, allow the machine to cool down to room
temperature. Try again when the machine has cooled down.

The ink absorber box or flushing box must be replaced. Contact
Brother customer service or your local Brother Authorised Service
Centre to have your machine serviced.

Reasons for cleaning are:

1. The machine automatically cleans itself after you remove the
power cord and plug it back in.

2. After a paper jam has been cleared, the machine automatically
cleans itself before the next received page is printed.

3. The machine automatically cleans itself after sitting idle for more
than 30 days (infrequent use).

4. The machine automatically cleans itself after ink cartridges of the
same colour have been replaced 12 times.

Ink Absorber Pad
NearFull

Ink Low

Jam A Inside/
Front

Repeat Jam A
Inside/Front

The ink absorber box or flushing box must be replaced soon. Contact
Brother customer service or your local Brother dealer.

One or more of the ink cartridges are near the end of their lives.

Order a new ink cartridge. You can continue printing until the
Touchscreen displays Cannot Print.

For more information, see the Online User's Guide: Replace the Ink
Cartridges.

• You can still scan even if the ink is low or needs to be

replaced.

Remove the jammed paper.

See Related Information: Printer Jam or Paper Jam at the end of this
section.

Make sure the paper length guide is set to the correct paper size.

Do not put more than one sheet of paper in the manual feed slot at any
one time. Wait until the Touchscreen displays Where to Place the
Paper before you feed the next sheet of paper in the manual feed slot.

B

Troubleshooting

29

Error Message Action

Jam B Front

Repeat Jam B
Front

Jam C Rear

Low Temperature

Media card error

Media Error

Remove the jammed paper.

See Related Information: Printer Jam or Paper Jam at the end of this
section.

Make sure the paper length guide is set to the correct paper size.

Remove the jammed paper.

See Related Information: Printer Jam or Paper Jam at the end of this
section.

Make sure the paper length guide is set to the correct paper size.

Clean the paper pick-up rollers.

For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.

After warming the room, allow the machine to warm up to room
temperature. Try again when the machine has warmed up.

Multiple data storage devices were in the machine when it was turned
on.

Remove the memory card that you are not using.

Remove the memory card from the media drive (slot) of the machine
and format it correctly.

Put the card firmly into the slot again to make sure it is in the correct
position. If the error remains, check the media drive (slot) of the
machine by putting in another memory card that you know is working.

Media is Full.

No Ink Cartridge

Your machine can only save to your memory card if it contains fewer
than 999 files. Delete unused files and try again.

Delete unused files from your memory card to make some free space,
and then try again.

Take out the new ink cartridge and re-install it slowly and firmly until it
latches.

For more information, see the Online User's Guide: Replace the Ink
Cartridges.

30

Error Message Action

No Paper Fed

Out of Memory

Do one of the following:

• Refill the paper tray, and then follow the on-screen instructions.

• Remove and reload the paper, and then follow the on-screen
instructions.

The photo paper tray is in the wrong position.

Return the photo paper tray to the Normal printing position when you
use cut sheet paper.

The paper was not inserted in the centre position of the manual feed
slot.

Remove the paper and reinsert it in the centre of the manual feed slot,
and then follow the on-screen instructions.

See Related Information: Load Paper in the Manual Feed Slot at the
end of this section.

The Jam Clear Cover is not closed correctly.

If a copy operation is in progress:

• Press or Quit or Close and wait until the other operations

that are in progress finish, and then try again.

• Press Partial Print to copy the pages scanned so far.

Paper Size
Mismatch

Paper Tray not
detected

Repetitive No
Paper Fed

1. Check that the paper size you chose on the machine's display
matches the size of the paper in the tray.

See Related Information: Change the Paper Size and Paper Type
at the end of this section.

2. Make sure you loaded the paper in a Portrait position, by setting
the paper guides at the indicators for your paper size.

3. After you have checked the paper size and the paper position,
follow the on-screen instructions.

If you are printing from your computer, make sure the paper size you
chose in the printer driver matches the size of paper in the tray.

For more information, see the Online User's Guide: Print Settings
(Windows®) or Print Options (Macintosh).

Slowly push the paper tray completely into the machine.

Paper or a foreign object has prevented the paper tray from being
inserted properly.

Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
Related Information: Printer Jam or Paper Jam at the end of this
section.

Clean the paper pick-up rollers.

For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.

B

Troubleshooting

31

Error Message Action

Touchscreen Init.
Failed

Tray removed

Unable to Clean
XX

Unable to
Initialize XX

Unable to Print
XX

Wrong Ink
Cartridge

The Touchscreen was pressed before the power on initialisation was
completed.

Make sure nothing is touching or resting on the Touchscreen,
especially when plugging the machine in.

Debris may be stuck between the lower part of the Touchscreen and
its frame.

Insert a piece of stiff paper between the lower part of the Touchscreen
and its frame and slide it back and forth to push out the debris.

This message is displayed when the setting to confirm the paper type
and size is enabled.

To not display this confirmation message, change the setting to Off.

See Related Information: Change the Check Paper Size Setting at the
end of this section.

A foreign object, such as a paper clip or a piece of ripped paper, is in
the machine.

Open the scanner cover and remove any foreign objects and paper
scraps from inside the machine.

If the error message continues, disconnect the machine from the
power for several minutes, and then reconnect it.

The ink cartridge model number is not compatible with your machine.

Verify the cartridge model number will work with your machine.

See Related Information: Supply Specifications at the end of this
section.

Wrong Ink Colour

Check which ink cartridges are not matched by colour to their ink
cartridge positions and move them to their correct positions.

Related Information

• Load Paper in the Manual Feed Slot on page 9

• Change the Check Paper Size Setting on page 12

• Change the Paper Size and Paper Type on page 12

• Printer Jam or Paper Jam on page 38

• Supply Specifications on page 45

32

Troubleshooting for Wireless LAN setup

Wireless LAN Report Error Codes

If the Wireless LAN Report shows that the connection failed, check the error code on the printed
report and see the corresponding instructions in the table:

Error Code Problem and Recommended Solutions

TS-01 The wireless setting is not activated, change the wireless setting to ON.

TS-02 The wireless access point/router cannot be detected.

1. Check the following two points:

• Unplug the power to your wireless access point/router, wait for 10
seconds, and then plug it back in.

• If your WLAN access point/router is using MAC address filtering,
confirm that the MAC address of the Brother machine is allowed in the
filter.

2. If you manually entered the SSID and security information (SSID/
authentication method/encryption method/Network Key), the information
may be incorrect.

Reconfirm the SSID and security information and re-enter the correct
information if needed.

TS-04 The Authentication/Encryption methods used by the selected wireless access

point/router are not supported by your machine.

For infrastructure mode, change the authentication and encryption methods of
the wireless access point/router. Your machine supports the following
authentication methods:

• WPA-Personal

TKIP or AES

• WPA2-Personal

AES

• Open

WEP or None (without encryption)

• Shared key

WEP

If your problem is not solved, the SSID or network settings you entered may
be incorrect. Confirm the wireless network settings.

For Ad-Hoc Mode, change the authentication and encryption methods of your
computer for the wireless setting. Your machine supports Open authentication
only, with optional WEP encryption.

TS-05 The security information (SSID/Network Key) is incorrect.

Confirm the SSID and Network Key. If your router uses WEP encryption, enter
the key used as the first WEP key. Your Brother machine supports the use of
the first WEP key only.

B

Troubleshooting

33

Error Code Problem and Recommended Solutions

TS-06 The wireless security information (Authentication method/Encryption method/

Network Key) is incorrect.

Confirm the wireless security information (Authentication method/Encryption
method/Network Key) listed in TS-04. If your router uses WEP encryption,
enter the key used as the first WEP key. Your Brother machine supports the
use of the first WEP key only.

TS-07 The machine cannot detect a wireless access point/router that has WPS or

AOSS™ enabled.

If you would like to configure your wireless settings using WPS or AOSS™,
you must operate both your machine and the wireless access point/router.

Confirm that your wireless access point/router supports WPS or AOSS™ and
try starting again.

If you do not know how to operate your wireless access point/router using
WPS or AOSS™, see the documentation provided with your wireless access

point/router, ask the manufacturer of your wireless access point/router, or ask
your network administrator.

TS-08

Two or more wireless access points that have WPS or AOSS™ enabled are
detected.

• Confirm that only one wireless access point/router within range has the
WPS or AOSS™ method active and try again.

• Try starting again after a few minutes to avoid interference from other
access points.

34

Print or Scan Problems

IMPORTANT

Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.

If you cannot print or scan a document, check the following:

All of the machine's protective parts have been removed.

1

The interface cables are securely connected to the machine and the computer.

2

The printer or scanner driver has been installed correctly.

3

(Scan problem only)

4

Confirm the machine is assigned with an available IP address. (Windows®)

a. Do one of the following:

(Windows® XP, Windows Vista® and Windows® 7)

Click

Click the drop-down list and select your model name (if not already selected). Click
Scan in the left navigation bar, and then click Scanners and Cameras.

(Windows® 8)

Click (Brother Utilities), and then click the drop-down list and select your model

name (if not already selected). Click Scan in the left navigation bar, and then click
Scanners and Cameras.

b. Do one of the following:

(Windows® XP)

Right-click a scanner device, and then select Properties. The Network Scanner
Properties dialog box appears.

(Windows Vista®, Windows® 7 and Windows® 8)

Click the Properties button.

c. Click the Network Setting tab to confirm the machine's IP address.

(Start) > All Programs > Brother > Brother Utilities.

B

Troubleshooting

35

Try printing with your machine. If the problem still remains, uninstall and reinstall the
printer driver.

If the problem still remains after trying all the above, try the following:

5

For a USB interface connection

• Change the USB cable for a new one.

• Use a different USB port.

For a Wireless Network connection

• Confirm your machine's Wireless status on the LCD.

Your machine has not been connected to the wireless access point. Set up the
wireless network connection.

The wireless connection setting is disabled. Enable the WLAN connection and
set up the wireless network connection.

The wireless access point cannot be detected. Set up the wireless network
connection again.

The wireless network is connected. A three-level indicator in the LCD displays
the current wireless signal strength.

You can configure wireless settings by pressing each wireless status button.

If you cannot print on both sides of paper, check the following:

Change the paper size setting in the printer driver to A4.

6

36

Troubleshooting for Other Print Problems

Difficulties Suggestions

Poor print quality Check the print quality.

See Related Information: Check the Print Quality at the end of this
section.

Make sure the Media Type setting in the printer driver or the Paper
Type setting in the machine’s menu matches the type of paper you are
using.

For more information, see the Online User's Guide: Print Settings
(Windows®) or Print Options (Macintosh).

White horizontal lines
appear in text or
graphics.

The machine prints
blank pages.

Characters and lines
are blurred.

Printing appears dirty
or ink seems to run.

Photo paper does not
feed correctly.

Black marks or spots
appear in copies.

Check the print quality.

See Related Information: Check the Print Quality at the end of this
section.

Check the print quality.

See Related Information: Check the Print Quality at the end of this
section.

Check the printing alignment.

See Related Information: Check the Print Alignment from Your Brother
Machine at the end of this section.

If you are using photo paper, make sure the glossy side of the photo
paper is face down in the tray and you have set the correct paper type.
If you are printing a photo from your computer, set the Media Type in
the printer driver.

When you print on Brother Photo paper, load one extra sheet of the
same photo paper in the paper tray. An extra sheet has been included
in the paper package for this purpose.

Black marks or spots on copies are typically caused by dirt or
correction fluid on the scanner glass. Clean the scanner glass and
white plastic above it.

See Related Information: Clean the Scanner at the end of this section.

Check that the speck of dirt has been removed.

B

Troubleshooting

Related Information

• Clean the Scanner on page 23

• Check the Print Quality on page 23

• Check the Print Alignment from Your Brother Machine on page 24

37

Printer Jam or Paper Jam

1

1

1

Locate and remove the jammed paper.

Related Information

• Error and Maintenance Messages on page 28

Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)

If the LCD displays [Jam A Inside/
Front] or [Repeat Jam A Inside/
Front], follow these steps:

Unplug the machine from the electrical

1

socket.

Pull the paper tray (1) completely out of

2

the machine.

Place both hands under the plastic tabs

4

on both sides of the machine to lift the
scanner cover (1) into the open position.

Slowly pull the jammed paper (1) out of

5

the machine.

Pull the two green levers inside the

3

machine to release the jammed paper.

38

If the LCD displays [Repeat Jam A

1

2

1

3

2

6

Inside/Front], move the print head
(if needed) to take out any paper
remaining in this area. Make sure
scraps of paper are not left in the
corners of the machine (1) and (2).

IMPORTANT

• DO NOT touch the encoder strip, a thin
strip of plastic that stretches across the
width of the machine (1). Doing this may
cause damage to the machine.

from the power source and take out the
paper.

• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.

Hold the concave areas with the triangle
marks shown in the illustration (3) to move
the print head.

• If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.

Gently close the scanner cover using

7

both hands.

• If the print head is in the right corner as
shown in the illustration (2), you cannot
move the print head. Close the scanner
cover, and then reconnect the power cord.
Open the scanner cover again, and then

hold down until the print head moves

to the centre. Then unplug the machine

B

Troubleshooting

39

Slowly pull the jammed paper (1) out of

1

1

1

2

1

8

the machine.

If the LCD displays [Repeat Jam A
Inside/Front], do the following:

a. Make sure you look carefully inside

(1) for any scraps of paper.

d. Close the Jam Clear Cover. Make

sure the cover is closed completely.

Put the paper tray firmly back in the

9

machine.

b. Squeeze both levers (1), and then

open the Jam Clear Cover at the
back of the machine.

c. Slowly pull the jammed paper out of

the machine.

While holding the paper tray in the

10

machine, pull out the paper support (1)
until it locks into place, and then unfold
the paper support flap (2).

Reconnect the power cord.

11

Paper is Jammed in the Front of the Machine (Jam B Front)

If the LCD displays [Jam B Front] or
[Repeat Jam B Front], follow these

steps:

Unplug the machine from the electrical

1

socket.

40

Pull the paper tray (1) completely out of

1

1

1

1

2

the machine.

Pull the two green levers inside the

3

machine to release the jammed paper.

a. Make sure you look carefully inside

(1) for any scraps of paper.

b. Squeeze both levers (1), and then

open the Jam Clear Cover at the
back of the machine.

Slowly pull out the jammed paper (1).

4

If the LCD displays [Repeat Jam B
Front], do the following:

c. Slowly pull the jammed paper out of

the machine.

B

Troubleshooting

d. Close the Jam Clear Cover. Make

sure the cover is closed completely.

41

Put the paper tray firmly back in the

2

1

1

1

5

machine.

While holding the paper tray in the

6

machine, pull out the paper support (1)
until it locks into place, and then unfold
the paper support flap (2).

Reconnect the power cord.

7

Pull the two green levers inside the

3

machine to release the jammed paper.

Depending on the paper size, it is easier
to remove the jammed paper from the
front of the machine rather than from the
back of the machine.

Squeeze both levers (1), and then open

4

the Jam Clear Cover at the back of the
machine.

Paper is Jammed in the Back of the Machine (Jam C Rear)

If the LCD displays [Jam C Rear], follow
these steps:

Unplug the machine from the electrical

1

socket.

Pull the paper tray (1) completely out of

2

the machine.

Slowly pull the jammed paper out of the

5

machine.

42

Close the Jam Clear Cover. Make sure

2

1

6

the cover is closed completely.

Put the paper tray firmly back in the

7

machine.

While holding the paper tray in the

8

machine, pull out the paper support (1)
until it locks into place, and then unfold
the paper support flap (2).

Reconnect the power cord.

9

B

Troubleshooting

43

C

Appendix

Enter Text on Your Brother Machine

• The characters that are available may
differ depending on your country.

• The keyboard layout may differ
depending on the function you are
setting.

When you need to enter text on your Brother
machine, a keyboard will appear on the
Touchscreen.

• To insert a character, press d or c to move
the cursor to the correct place, and then
enter the character.

• Press for each character you want

to erase, or press and hold to erase

all the characters.

Information for compliance with Commission Regulation 801/2013

Power consumption

Networked Standby

1

All network ports activated and connected

How to enable/disable Wireless LAN

To turn on or off the wireless network

connection, press [Settings] > [All

Settings] > [Network] > [WLAN
Enable] > [On] or [Off].

DCP-J562DW

1

Approx. 1.3 W

• Press to cycle between letters,

numbers and special characters.

• Press to cycle between lowercase

and uppercase letters.

• To move the cursor to the left or right,
press d or c.

Inserting spaces

• To enter a space, press [Space]. Or, you
can press c to move the cursor.

Making corrections

• If you entered an incorrect character and
want to change it, press d or c to highlight

the incorrect character. Press

then enter the correct character.

, and

44

Supply Specifications

Ink The machine uses individual Black, Yellow, Cyan and Magenta ink

cartridges that are separate from the print head assembly.

Service Life of
Ink Cartridge

Replacement
Supplies

What is
Innobella?

The first time you install a set of ink cartridges the machine will use an
amount of ink to fill the ink delivery tubes for high quality printouts. This
process will only happen once. After this process is complete the cartridges
provided with your machine will have a lower yield than regular capacity
cartridges (80%). With all following ink cartridges you can print the specified
number of pages.

<Standard Yield Black> LC221BK

<Standard Yield Yellow> LC221Y

<Standard Yield Cyan> LC221C

<Standard Yield Magenta> LC221M

Black, Yellow, Cyan and Magenta - Approximately 260 pages

<High Yield Black> LC223BK

<High Yield Yellow> LC223Y

<High Yield Cyan> LC223C

<High Yield Magenta> LC223M

Black, Yellow, Cyan and Magenta - Approximately 550 pages

For more information about replacement supplies, visit us at

http://www.brother.com/pageyield

Innobella is a range of genuine supplies offered by Brother. The name
"Innobella" derives from the words "Innovation" and "Bella" (meaning
"Beautiful" in Italian) and is a representation of the "innovative" technology
providing you with "beautiful" and "long lasting" print results.

When you print photo images, Brother recommends Innobella glossy photo
paper (BP71 series) for high quality. Brilliant prints are made easier with
Innobella Ink and paper.

1

1

1

Approx. cartridge yield is declared in accordance with ISO/IEC 24711

®

If you are using Windows

to access our FREE website designed as a resource to help you easily create and print
customised materials for business and home use with photos, text and creativity.

Mac users can access Brother CreativeCenter at this web address:

http://www.brother.com/creativecenter

, double-click the Brother CreativeCenter icon on your desktop

Related Information

• Error and Maintenance Messages on page 28

C

Appendix

45

D

Index

C

Cleaning

scanner........................................... 23

Control Panel Overview......................... 1

Copy.................................................... 17

settings............................................18

D

Document

how to load................................17, 21

E

Entering Text........................................ 44

Envelope................................................9

Error messages................................... 28

J

Jams

paper............................................... 38

T

Troubleshooting

error and maintenance messages ..28

paper jams ..................................... 38

print or scan problems ....................35

W

Wireless LAN report.............................33

M

Manual feed slot.................................... 9

P

Paper

check paper setting......................... 12

how to load .......................................7

Photo paper tray.................................... 8

PhotoCapture Center...........................22

Print..................................................... 14

alignment check.............................. 24

quality check................................... 23

S

Scan.....................................................20

Supplies............................................... 45

46

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http://www.brother.com

Made from 100% recycled paper

(excludes cover)

UK

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