Brother DCP-L562DW User Manual

Basic User's Guide

DCP-J562DW

Online User's Guide

This Basic User's Guide contains basic instructions and information for your Brother machine.

For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals

If you need to call Customer Service

Please complete this information for future reference:

Model Number:

DCP-J562DW

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product online at

http://www.brother.com/html/registration

© 2015 Brother Industries, Ltd. All rights reserved.

You Can Use the Following Features

Mobile Connect

Use Brother iPrint&Scan to check the machine status and access various functions from mobile devices.

By installing Brother iPrint&Scan on your mobile device and connecting to the machine, you can use the following convenient features:

•Print

You can print photos, documents, and web pages from your mobile device. You can also print files from various web services.

•Scan

You can scan photos and documents and save them to your mobile device.

•Copy

You can use your mobile device to edit scanned images (crop and rotate images), and then print them using the machine.

•Check the Machine Status

You can check the remaining ink levels and other information, and view error solutions.

For more information, see the

Mobile Print/Scan Guide for Brother iPrint & Scan:

solutions.brother.com/manuals

Web Connect / Brother Apps

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

For more information, see the

Web Connect Guide: solutions.brother.com/manuals

Printing Scanning

i

User's Guides and Where to Find Them

Which Guide?	What's in It?	Where Is It?
Product Safety Guide	Read this Guide first. Please read the Safety	Printed / In the box
	Instructions before you set up your machine.
	See this Guide for trademarks and legal
	limitations.
Quick Setup Guide	Follow the instructions for setting up your	Printed / In the box
	machine, and installing the drivers and
	software for the operating system and
	connection type you are using.
Basic User's Guide	Learn the basic PC-Print, Scan, Copy and	Printed / In the box
	PhotoCapture Center operations and basic
	machine maintenance. See troubleshooting
	tips.
Online User's Guide	This guide includes the additional contents of	HTML and PDF file /
	the Basic User’s Guide.	Brother Solutions
	In addition to information about the PC-Print,	Center 1
	Scan, Copy, PhotoCapture Center and
	Brother ControlCenter operations, useful
	information is included about using the
	machine on a network.
Web Connect Guide	This Guide provides useful information about	PDF file / Brother
	accessing Internet services from the Brother	Solutions Center 1
	machine, as well as downloading images,
	printing data and uploading files directly to
	Internet services.
AirPrint Guide	This Guide provides information for using	PDF file / Brother
	AirPrint to print from OS X v10.8.5 or later	Solutions Center 1
	and your iPhone, iPod touch, iPad, or other
	iOS device to your Brother machine without
	installing a printer driver.
Google Cloud Print Guide	This Guide provides details about how to use	PDF file / Brother
	Google Cloud Print™ services for printing	Solutions Center 1
	over the Internet.
Mobile Print/Scan Guide	This Guide provides useful information about	PDF file / Brother
for Brother iPrint&Scan	printing from your mobile device and	Solutions Center 1
	scanning from your Brother machine to your
	mobile device when connected to a Wi-Fi®
	network.

1Visit solutions.brother.com/manuals.

ii

Basic Operations and Where to Find Instructions

The contents of the Basic User's Guide are also included in the Online User's Guide with more details.

	Features	Contents	Guide
	Setup	Load paper	Basic User's Guide
		Connect the machine to your computer	Quick Setup Guide
		Connect the machine to your mobile	Quick Setup Guide
		device
	Copy	Copy a document	Basic User's Guide
		Various types of copies (2-sided copies,	Online User's Guide
		and so on)
	Print	Print from your computer (Windows®/	Basic User's Guide
		Macintosh)
		Print from your mobile device (Brother	Mobile Print/Scan Guide
		iPrint&Scan)
		Print using the AirPrint function	AirPrint Guide
		Print using the Google Cloud Print	Google Cloud Print Guide
		function
		Print data downloaded from a cloud	Web Connect Guide
		service
	Scan	Scan from the machine	Basic User's Guide
		Scan from your computer	Basic User's Guide
		Scan from your mobile device (Brother	Mobile Print/Scan Guide
		iPrint&Scan)
		Save scanned data to a cloud service	Web Connect Guide
	Photo	Print a photo	Basic User's Guide
	Additional	Error messages	Basic User's Guide
	information
		Troubleshooting	Basic User's Guide
		Specifications	Online User's Guide

iii

The Online User's Guide Helps You Get the Most Out of Your Machine

We hope that you find this guide helpful. To learn more about your machine's features, please take a look at our Online User's Guide. It offers:

Quicker navigation!

Search box

Navigation index in a separate panel

Comprehensive!

Every topic in one guide

Simplified Layout!

Provides step-by-step instructions

Feature summary at the top of the page

1

2

3

4

1.Search Box

2.Navigation

3.Summary

4.Step-by-Step

To View Online User's Guides

To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.

For Windows® users only: you can also access your machine's guides by using Brother Utilities. The Brother Utilities tool is included in the standard installation and, once installed, you can find it

either as a shortcut on your desktop, or from the Windows® Start menu.

iv

Questions or Problems? Please take a look at our FAQs, solutions, and videos online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http://support.brother.com

•Provides several ways to search!

•Displays related questions for more information

•Receives regular updates based on customer feedback

Since the Brother Solutions Center is updated regularly, this screenshot is subject to change without notice.

v

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

Tips icons provide helpful hints and supplementary information.

Bold

Bold style identifies buttons on the machine's control panel or computer screen.

Italics

Italicised style emphasises an important point or refers you to a related topic.

[Courier New]

Courier New font identifies messages shown on the machine's LCD.

• Most of the illustrations in this User's Guide show the DCP-J562DW.

vi

For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at http://support.brother.com to download drivers.

To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

Compilation and Publication Notice

This manual has been compiled and published to provide the latest product safety information at the time of publication. The information contained in this manual may be subject to change.

For the latest manual, visit us at solutions.brother.com/manuals.

vii

Table of Contents

Basic User's Guide

1

2

General Information ............................................................................................	1
Control Panel Overview.............................................................................................	1
Touchscreen LCD Overview ......................................................................................	3
Cloud Service Notifications..............................................................................	5
Access Brother Utilities (Windows®) .........................................................................	5
Uninstall the Brother Software and Drivers (Windows®) .................................	6
Paper Handling ....................................................................................................	7

3

4

5

Load Paper ................................................................................................................	7
Load paper in the paper tray............................................................................	7
Load Photo Paper............................................................................................	8
Load Paper in the Manual Feed Slot ...............................................................	9
Change the Check Paper Size Setting ..........................................................	12
Change the Paper Size and Paper Type .................................................................	12
Recommended Print Media .....................................................................................	13
Handle and Use Print Media....................................................................................	13
Print ....................................................................................................................	14
Print from Your Computer ........................................................................................	14
Print a Document (Macintosh) .......................................................................	14
Print a Document (Windows®) .......................................................................	14
Print on Both Sides of the Paper Automatically (Automatic 2-sided
Printing) (Windows®) .....................................................................................	14
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows®)....................................................................................................	15
Print Photos from ControlCenter4 (Windows®) .............................................	15
Copy ...................................................................................................................	17
Copy a Document ...................................................................................................	17
Copy Settings ..........................................................................................................	18
Copy Options .................................................................................................	18
Scan....................................................................................................................	20
Scan from Your Computer (Windows®) ...................................................................	20
Scan Using ControlCenter4 Home Mode (Windows®) ..................................	20
Scan Using the Scan Button on Your Brother Machine...........................................	21
Scan Using the Scan Button on the Machine ................................................	21

viii

6 PhotoCapture Center ........................................................................................	22
Print Photos Directly from Media .............................................................................	22
Preview and Print Photos and Movie Files from Media .................................	22
PhotoCapture Center print settings overview ................................................	22
A Routine Maintenance ........................................................................................	23
Clean the Scanner...................................................................................................	23
Check the Print Quality............................................................................................	23
Check the Print Alignment from Your Brother Machine ...........................................	24
B Troubleshooting ................................................................................................	26
Identify the Problem.................................................................................................	26
Error and Maintenance Messages...........................................................................	28
Troubleshooting for Wireless LAN setup .................................................................	33
Wireless LAN Report Error Codes.................................................................	33
Print or Scan Problems............................................................................................	35
Troubleshooting for Other Print Problems .....................................................	37
Printer Jam or Paper Jam........................................................................................	38
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/
Front) .............................................................................................................	38
Paper is Jammed in the Front of the Machine (Jam B Front) ........................	40
Paper is Jammed in the Back of the Machine (Jam C Rear).........................	42

C

D

Appendix ............................................................................................................	44
Enter Text on Your Brother Machine........................................................................	44
Information for compliance with Commission Regulation 801/2013........................	44
Supply Specifications ..............................................................................................	45
Index ...................................................................................................................	46

ix

1General Information

Control Panel Overview

1

2

3

Information General 1

1.2.7"(67.5 mm) Touchscreen Liquid Crystal Display (LCD)

Access menus and options by pressing them on this Touchscreen. Adjust the angle of the Touchscreen LCD and Touchpanel by lifting it.

2. Touchpanel

(Back)

Press to go back to the previous menu.

(Home)

Press to return to the Home screen.

While the machine is in Sleep Mode, the Home icon blinks.

1

(Cancel)

Press to cancel an operation (available when illuminated in red).

3. Power On/Off

Press to turn the machine on.

Press and hold down to turn the machine off. The Touchscreen will display [Shutting Down] and will stay on for a few seconds before turning itself off.

If you turn the machine off using , it will still clean the print head periodically to maintain

print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to a power source at all times.

2

Touchscreen LCD

Overview

There are two Home screens that you can access by pressing d or c.

From the Home screens, you can access WiFi setup, Shortcuts, Ink levels and Setup screens.

Home Screen 1

1 2

3

4

5

6

This screen shows the machine’s status when the machine is idle. This Home screen is also called the Ready Mode screen. When displayed, this indicates that your machine is Ready for the next command.

Home Screen 1 provides access to [Copy], [Scan] and [Photo] operations.

Home Screen 2

1 2

3

4

5

6

Home Screen 2 provides access to additional features, such as [Web] and [Apps] operations.

1. Quiet Mode

This icon appears when the [Quiet Mode] setting is set to [On].

The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes slower.

2. Wireless Status

Each icon in the following table shows the wireless network status.

Your machine has not been connected to the wireless access point.

Press this button to configure wireless settings. For more information, see the Quick Setup Guide.

Wireless network is connected.

A three-level indicator in each of the Home screens displays the current wireless signal strength.

The wireless access point cannot be detected.

The wireless setting is disabled.

You can configure wireless settings by pressing the Wireless Status button.

3. [Shortcuts]

Create Shortcuts for frequently-used operations such as making a copy, scanning and using Web Connect.

Information General 1

3

•There are three Shortcuts screens. You can program four shortcuts on each screen.

•To display the other Shortcuts screens, press d or c.

4. [Ink]

Displays the available ink volume. Press to access the [Ink] menu.

When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink colour.

5. [Settings]

Press to access the [Settings] menu.

6.Modes:

• [Copy]

Press to access Copy mode.

• [Scan]

Press to access Scan mode.

• [Photo]

Press to access Photo mode.

• [Web]

Press to connect the Brother machine to an Internet service.

For more information, see the Web Connect Guide: solutions.brother.com/ manuals

• [Apps]

Press to connect the Brother machine to the Brother Apps service.

For more information, see the Web Connect Guide: solutions.brother.com/ manuals

7. Warning icon

7

The warning icon appears when there

is an error or maintenance message; press [Detail] to view it, and then press

to return to Ready mode.

IMPORTANT

DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.

• This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.

•DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this may cause an error.

4

Cloud Service Notifications

If you use Brother Web Connect and [New Function Notice] is set to [On], notifications about cloud services will appear on the Home screen.

Check for new notifications by pressing

[Detail].

Access Brother Utilities (Windows®)

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer.

1Do one of the following:

•(Windows® XP, Windows Vista® and Windows® 7)

Click (Start) > All Programs > Brother > Brother Utilities.

•(Windows® 8)

Tap or click (Brother Utilities) either on the Start screen or the desktop.

•(Windows® 8.1)

Move your mouse to the lower left corner of the Start screen and click

(if you are using a touch-based device, swipe up from the bottom of the Start screen to bring up the Apps screen).

When the Apps screen appears, tap or click (Brother Utilities).

2 Select your machine.

Information General 1

5

3 Choose the operation you want to use.

Uninstall the Brother Software and Drivers

(Windows®)

1 Launch (Brother Utilities).

2Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.

Follow the instructions in the dialog box to uninstall the software and drivers.

6

2Paper Handling

Load Paper

Load paper in the paper tray

•If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size and Paper Type settings if needed, following the on-screen instructions.

•Load only one size and type of paper in the paper tray at a time.

•When you load a different paper size in the tray, you must change the Paper Size setting in the machine or the paper size setting on your computer.

1Pull the paper tray completely out of the machine.

2 Open the output paper tray cover (1).

1

3	Gently press and slide the paper width
	guides (1) and then the paper length

guide (2) to fit the paper size.

1

2

4 Fan the stack of paper well.

5Gently load paper in the paper tray with the printing surface face down.

Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.

Handling Paper 2

7