Brother J835DW, DCP-J525W, J725DW, J925DW, MFC-J280W Service Manual

Inkjet DCP/MFC

SERVICE MANUAL

DCP-J525W/J725DW/J925DW
MFC-J280W/J425W/J430W/J435W
MFC-J625DW/J825DW/J835DW

April 2011
SM-FAX124
8CAM05 (4)

Read this manual thoroughly before maintenance work.
Keep this manual in a convenient place for quick and easy reference at all times.

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© Copyright Brother 2011
All rights reserved.
No part of this publication may be reproduced in any form or by any means without permission in writing

from the publisher.
Specifications are subject to change without notice.

Trademarks

The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United

States and/or other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft

Corporation in the United States and/or other countries.
Apple and Macintosh are trademarks of Apple Inc., registered in the United States and other countries.
Adobe, Flash, Illustrator, PageMaker and Photoshop are either registered trademarks or trademarks of

Adobe Systems Incorporated in the United States and/or other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance

Communications, Inc. or its affiliates in the United States and/or other countries.
PowerPC is a trademark of International Business Machines Corporation.
Memory Stick, Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Duo, MagicGate Memory

Stick, Memory Stick Micro and M2 are trademarks of Sony Corporation.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are either trademarks or

registered trademarks of Wi-Fi Alliance in the United States and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
FaceFilter Studio is a trademark of Reallusion, Inc.
BRAdmin Professional is a trademark of Brother Industries, Ltd.
UNIX is a registered trademark of The Open Group.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
CorelDraw, Corel Paint Shop Pro and Corel WordPerfect are trademarks or registered trademarks of

Corel Corporation and/or its subsidiaries in Canada, the United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement

specific to its proprietary programs.

Any trade names and product names of comp anies appearing on Brother products, related
documents and any other materials are all tra demarks or registered trademarks of those
respective companies.

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The table below shows the functional comparison between the models covered by this manual.

Model DCP-J525W DCP-J725DW DCP-J925DW MFC-J280W MFC-J425W MFC-J430W MFC-J435W
LCD 1.9-inch color 3.3-inch color 1.9-inch color
Touch panel √√√√--- --- ---
Wired LAN --- --- √ --- --- --- ---
Wireless LAN √√√√√√√
PhotoCapture

Center
PictBridge/

USB flash memory
drive

ADF --- √√--- √√√
Disc print --- --- √ --- --- --- ---
Duplex print --- √√--- --- --- ---
Home key √√√√--- --- ---
Main PCB B57U082 B57U081 B57U082
Speaker --- --- √√√√√

--- √√--- --- --- ---

--- √√--- --- --- ---

Model
LCD
Touch panel
Wired LAN
Wireless LAN
PhotoCapture Center
PictBridge/

USB flash memory
drive

ADF
Disc print --­Duplex print √
Home key √√√
Main PCB B57U082 B57U081
Speaker √√√

MFC-J625DW MFC-J825DW MFC-J835DW

1.9-inch color 3.3-inch color

√

---

√
√

√√√

√√√

√√
√√
√√
√√

√√
√√

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TABLE OF CONTENTS

TABLE OF CONTENTS............................................................................................................ i

REGULATION....................................................................................................................... viii

SAFETY INFORMATION...................................................................................................... xiii

CHAPTER 1 SPECIFICATIONS........................................................................................ 1-1

1 GENERAL ..................................................................................................................... 1-1

1.1 General.................................................................................................................. 1-1

1.2 Media Specifications.............................................................................................. 1-2

1.3 Paper Handling...................................................................................................... 1-5

1.4 LCD/Panel .............................................................................................................1-6

1.5 Memory..................................................................................................................1-6

1.6 Interface................................................................................................................. 1-7

1.7 Others.................................................................................................................... 1-9

2 TELEPHONE................................................................................................................1-11

3 FAX............................................................................................................................... 1-12

4 PRINTER ...................................................................................................................... 1-13

5 COPY............................................................................................................................ 1-14

6 SCANNER ....................................................................................................................1-15

7 SOFTWARE .................................................................................................................1-16

8 NETWORK ...................................................................................................................1-17

8.1 Network ...............................................................................................................1-17

8.2 Wired ...................................................................................................................1-17

8.3 Wireless............................................................................................................... 1-18

9 SUPPLIES/OPTIONS................................................................................................... 1-19

10 SERVICE INFORMATION............................................................................................ 1-20

11 PAPER .........................................................................................................................1-21

11.1 Paper Specifications............................................................................................ 1-21

11.2 Printable Area on Paper ......................................................................................1-24

11.3 Printable Area on Disc......................................................................................... 1-24

CHAPTER 2 ERROR INDICATION AND TROUBLESHOOTING..................................... 2-1

1 INTRODUCTION ............................................................................................................2-1

1.1 Precautions............................................................................................................ 2-1

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1.2 Initial Check........................................................................................................... 2-2

2 OVERVIEW ....................................................................................................................2-3

2.1 Cross-section Drawings and Components ............................................................ 2-3

2.2 Paper Path for Documents and Recording Paper ................................................. 2-4

2.3 Parts Names and Functions .................................................................................. 2-5

2.4 Block Diagram .......................................................................................................2-6

2.5 Components ..........................................................................................................2-7

3 ERROR INDICATION..................................................................................................... 2-8

3.1 Error Codes ...........................................................................................................2-8

3.2 Error Messages ................................................................................................... 2-12

3.3 Communications Error Codes ............................................................................. 2-15

3.4 Status Monitor Errors...........................................................................................2-19

4 TROUBLESHOOTING .................................................................................................2-21

4.1 Error Cause and Solutions ..................................................................................2-21

4.2 Recording Paper or Disc Tray Feeding Problems............................................... 2-57

4.2.1 Recording paper not fed from paper tray (Error code 18, 82, etc.) ............. 2-57

4.2.2 Disc tray not fed in (Error code 91) .............................................................2-58

4.2.3 Two or more sheets of paper fed at a time .................................................2-58

4.2.4 Recording paper jam................................................................................... 2-59

4.2.5 Disc tray jam (Error code 31, 38, 3C, 84, 90).............................................. 2-61

4.2.6 Recording paper stained .............................................................................2-62

4.2.7 Disc tray stained.......................................................................................... 2-63

4.3 Print-image Problems.......................................................................................... 2-64

4.3.1 Defective images......................................................................................... 2-64

4.3.2 Troubleshooting from image defect............................................................. 2-65

4.4 Software-related Problems.................................................................................. 2-76

4.4.1 Cannot print data......................................................................................... 2-76

4.5 Network Problems ............................................................................................... 2-77

4.5.1 Cannot make a print through network connection....................................... 2-77

4.6 Document Feeding Problems .............................................................................. 2-78

4.6.1 Cannot feed documents ..............................................................................2-78

4.6.2 Document double feeding ...........................................................................2-78

4.6.3 Document jam ............................................................................................. 2-79

4.6.4 Wrinkles on documents............................................................................... 2-80

4.7 Scanned-image Problems ................................................................................... 2-81

4.7.1 Defective images......................................................................................... 2-81

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4.7.2 Troubleshooting from image defect............................................................. 2-81

4.7.3 Other scanning problems ............................................................................ 2-85

4.8 Control Panel Problems.......................................................................................2-86

4.8.1 LCD shows nothing ..................................................................................... 2-86

4.8.2 Control panel inoperative ............................................................................2-86

4.8.3 Lamps on the control panel do not light ...................................................... 2-87

4.8.4 Touch panel inoperative (For models with touch panel) .............................2-87

4.8.5 Display defect on the LCD ..........................................................................2-87

4.9 Fax Problems ......................................................................................................2-88

4.9.1 No faxes can be sent .................................................................................. 2-88

4.9.2 Speed dialing will not work.......................................................................... 2-88

4.9.3 No faxes can be received............................................................................ 2-89

4.9.4 A communications error occurs................................................................... 2-89

4.9.5 Receive mode cannot be changed.............................................................. 2-89

4.9.6 Caller ID not displayed ................................................................................2-89

4.10 Other Problems ...................................................................................................2-90

4.10.1 The machine cannot be powered on or nothing appears on the LCD......... 2-90

4.10.2 When the power is on, the scanner crackles ..............................................2-90

4.10.3 Memory card/PictBridge does not function .................................................2-90

4.10.4 Cannot read data from memory card loaded in the media slot ................... 2-91

4.10.5 Internal memory errors ................................................................................ 2-91

4.10.6 Cannot load firmware .................................................................................. 2-91

4.10.7 Secure Function Lock related problems...................................................... 2-92

4.10.8 Problems with "Printing with black ink only" ................................................2-92

4.10.9 Status monitor error "Disc Guide is Open" appears .................................... 2-92

CHAPTER 3 DISASSEMBLY AND ASSEMBLY ...............................................................3-1

1 SAFETY PRECAUTIONS AND HANDLING NOTES ................................................... 3-1

2 PACKING .......................................................................................................................3-3

3 SCREW CATALOGUE...................................................................................................3-4

4 SCREW TORQUE LIST .................................................................................................3-5

5 LUBRICATION ............................................................................................................... 3-6

6 OVERVIEW OF GEARS...............................................................................................3-13

7 ROUTING OF HARNESSES, FLAT CABLES and INK SUPPLY TUBES.................. 3-14

8 DISASSEMBLY FLOW ................................................................................................ 3-28

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9 DISASSEMBLY PROCEDURE....................................................................................3-30

9.1 Preparation..........................................................................................................3-30

9.2 Jam Clear Cover..................................................................................................3-35

9.3 Head/Carriage Unit..............................................................................................3-36

9.4 Document Scanner Unit, Scanner Cover Support, and Document Cover ASSY

(For models without ADF)....................................................................................3-49

9.5 CIS Unit ...............................................................................................................3-55

9.6 ADF & Document Cover ASSY (For models with ADF) ......................................3-58

9.7 Control Panel ASSY ............................................................................................3-71

9.8 Disassembly of Control Panel ASSY................................................................... 3-73

9.9 Speaker*, Front Cover and Wireless LAN PCB...................................................3-77

9.10 Upper Cover, Ink Cartridge Cover and Media Module Cover.............................. 3-79

9.11 Main PCB ............................................................................................................3-81

9.12 PS/MJ Shield Unit (MJ PCB*1 and Power Supply PCB)..................................... 3-86

9.13 CR Encoder Strip and its Guard Film ..................................................................3-91

9.14 Carriage PCB ASSY, Ink Refill ASSY and Ink Cartridge Detection Sensor

PCB .....................................................................................................................3-93

9.15 Ink Absorber Box and Ink Absorber Felt (for Ink Refill ASSY)...........................3-100

9.16 Engine Unit and Flushing Box ...........................................................................3-102

9.17 Components on the Engine Unit........................................................................3-107

9.18 Ink Cartridge Cover Sensor ASSY, Disc Guide Cover*, Disc Guide* and

Disc Guide Sensor ASSY*.................................................................................3-116

9.19 Bank ASSY and Base Pads on the Paper Tray ASSY......................................3-118

CHAPTER 4 ADJUSTMENTS AND UPDATING OF SETTINGS, REQUIRED AFTER

PARTS REPLACEMENT...............................................................................4-1

1 IF YOU REPLACE THE HEAD/CARRIAGE UNIT OR ENGINE UNIT..........................4-1

1.1 Update the head property data stored in the EEPROM on the main PCB*........... 4-2

1.2 Clean the new head/carriage unit (Function code 76)...........................................4-5

1.3 Print out a nozzle test pattern (Function code 09)................................................. 4-6

1.4 Adjust the inclination of the head/carriage unit...................................................... 4-7

1.5 Update the paper feeding correction value (Function code 58)...........................4-10

1.6 Align vertical print lines in monochrome (Function code 65)............................... 4-10

1.7 Adjust margins in borderless printing (Function code 66) ...................................4-10

1.8 Create head calibration data and write it into flash ROM

(Function code 02)...............................................................................................4-10

1.9 Check the operation of the pressure roller (Function code 63) ...........................4-10

1.10 Print out a total quality check pattern ..................................................................4-11

1.11 Switch back to standby........................................................................................4-15

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1.12 Replace the ink cartridges with the protective part..............................................4-15

1.13 Obtain machine information at the user site (Instruction to the end user)........... 4-15

2 IF YOU REPLACE THE MAIN PCB.............................................................................4-16

2.1 Load update programs/data ................................................................................4-17

2.1.1 If the main PCB is replaced with a new one................................................4-17

2.1.2 If the main PCB loaded with programs is used

(Updating existing programs)...................................................................... 4-20

2.2 Customize the EEPROM on the main PCB (Function code 74).......................... 4-22

2.3 Initialize the EEPROM on the main PCB (Function code 01)..............................4-22

2.4 Specify the CIS type (Function code 59).............................................................4-22

2.5 Load local programs............................................................................................4-22

2.6 Restore machine information (Function code 46)................................................4-22

2.7 Restore head calibration data (Function code 68)...............................................4-22

2.8 Check the sensor operation (Function code 32)..................................................4-22

2.9 Set an ID code (change the serial number) and update the head property

data......................................................................................................................4-23

2.10 Acquire white level data and set CIS scanner area (Function code 55) ............. 4-25

2.11 Update the paper feeding correction value (Function code 58)...........................4-25

2.12 Align vertical print lines (Function code 65)......................................................... 4-25

2.13 Adjust margins in borderless printing (Function code 66) ..................................4-25

2.14 Create head calibration data and write it into flash ROM (Function code 02) ..... 4-25

2.15 Print out an ADF copy chart and make a copy of that chart in ADF scanning.....4-25

2.16 Print out a total quality check pattern ..................................................................4-25

2.17 Adjust the touch panel (Function code 78) (For models with touch panel)..........4-25

2.18 Switch back to standby........................................................................................4-25

3 IF YOU REPLACE THE ADF OR ADF-RELATED PARTS.........................................4-26

3.1 Print out an ADF copy chart and make a copy of that chart in ADF scanning.....4-26

4 IF YOU REPLACE THE INK ABSORBER BOX OR FLUSHING BOX .......................4-29

4.1 Reset each of the purge and flushing counts ......................................................4-29

5 IF YOU REPLACE THE CONTROL PANEL ASSY, PANEL PCB OR LCD UNIT...... 4-30

5.1 Adjust the touch panel (Function code 78) (For models with touch panel)..........4-30

5.2 Check LCD operation (Function code 12) ...........................................................4-30

5.3 Check the operation of the panel PCB (Function code 13).................................4-30

6 IF YOU REPLACE THE DOCUMENT SCANNER UNIT OR CIS UNIT.......................4-31

6.1 Specifying of CIS Type (Function code 59).........................................................4-31

6.2 Acquire white level data and set CIS scanner area (Function code 55).............. 4-31

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6.3 Print out an ADF copy chart and make a copy of that chart in ADF scanning.....4-31

CHAPTER 5 SERVICE FUNCTIONS ................................................................................. 5-1

1 MAINTENANCE MODE ................................................................................................ 5-1

1.1 Entry to the Maintenance Mode.............................................................................5-1

1.1.1 How to Enter the End User-accessible Maintenance Mode.......................... 5-1

1.1.2 How to Enter the Maintenance Mode Exclusive to Service Personnel .........5-2

1.2 Key Operation in Maintenance Mode .................................................................... 5-2

1.2.1 Entering a Desired Function Code at the Initial Stage of the Maintenance

Mode ............................................................................................................. 5-2

1.2.2 Keys to be Used in the Maintenance Mode ..................................................5-3

1.3 List of Maintenance-mode Functions.....................................................................5-4

1.4 Detailed Description of Maintenance-mode Functions.......................................... 5-5

1.4.1 EEPROM Parameter Initialization (Function code 01, 91) ............................ 5-5

1.4.2 Creating of Head Calibration Data and Writing it into Flash ROM

(Function code 02) ........................................................................................ 5-6

1.4.3 Printout of Scanning Compensation Data (Function code 05)...................... 5-9

1.4.4 ADF Performance Test (Function code 08) ................................................ 5-11

1.4.5 Printout of Nozzle Test Pattern (Function code 09) .................................... 5-12

1.4.6 Firmware Switch Setting and Printout (Function codes 10 and 11)

(User-accessible) ........................................................................................ 5-14

1.4.7 Operational Check of LCD (Function code 12) (User-accessible) .............. 5-17

1.4.8 Operational Check of Panel PCB (Function code 13)................................. 5-18

1.4.9 EEPROM Dump and Log Information Transfer (Function code 17)

(User-accessible) ........................................................................................ 5-20

1.4.10 Updating of Firmware Using an External Memory (Function code 28) .......5-21

1.4.11 Sensor Operational Check (Function code 32) ........................................... 5-22

1.4.12 Backup of Machine Information (Function code 46) (User-accessible)....... 5-24

1.4.13 Setting of Country/Language (Function code 52) (User-accessible) .......... 5-26

1.4.14 Transfer of Received FAX Data and Log Information

(Function code 53) (User-accessible) ......................................................... 5-27

1.4.15 Fine Adjustment of Scanning Position (Function code 54) .........................5-30

1.4.16 Acquisition of White Level Data and CIS Scanner Area Setting

(Function code 55) ...................................................................................... 5-31

1.4.17 Updating of Paper Feeding Correction Value (Function code 58) ..............5-32

1.4.18 Checking of CIS Travel and Specifying of CIS Type (Function code 59).... 5-39

1.4.19 Printout of PRN/JPEG Files in Memory Card (Function code 61)............... 5-40

1.4.20 Travel Check of the Head/Carriage Unit and Operational Check of the

Pressure Roller (Function code 63) ............................................................ 5-41

1.4.21 Alignment of Vertical Print Lines in Monochrome (Function code 65) ........ 5-42

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1.4.22 Margin Adjustment in Borderless Printing (Function code 66)

(User-accessible) ........................................................................................5-44

1.4.23 Updating of Head Property Data and Backup/Restoration of Head

Calibration Data (Function code 68) ...........................................................5-49

1.4.24 Traveling Speed Check of Head/Carriage Unit (Function code 69)............5-51

1.4.25 Cleaning of Leveler Roller (LR) ASSY (Function code 70) .........................5-52

1.4.26 EEPROM Customizing (Function code 74)................................................. 5-53

1.4.27 Travel of Head/Carriage Unit (for removing paper particles and
dust accumulated on the maintenance unit) (Function code 75)

(User-accessible) ........................................................................................5-57

1.4.28 Purge Operation (Function code 76) (User-accessible).............................. 5-58

1.4.29 Print of the Equipment’s Log (Function code 77) ........................................5-61

1.4.30 Adjustment of Touch Panel (Function code 78) ..........................................5-64

1.4.31 Display of the Equipment's Log (Function code 80) (User-accessible).......5-66

1.4.32 Equipment Error Code Indication (Function code 82) (User-accessible) .... 5-71

1.4.33 Assurance Mode Switch Setting (Function code 88) (User-accessible) .....5-71

2 OTHER SERVICE FUNCTIONS ..................................................................................5-79

2.1 Cancellation of the Pin TX Lock Mode (Not applicable to Japanese and

U.S.A. models) ....................................................................................................5-79

2.2 Displaying the Firmware Version.........................................................................5-79

2.3 Moving the Head/Carriage Unit ...........................................................................5-79

2.4 Retrieving the Equipment Log Information ..........................................................5-80

CHAPTER 6 Circuit Diagrams and Wiring Diagrams .....................................................6-1

CHAPTER 7 PERIODICAL MAINTENANCE .....................................................................7-1

1 PERIODICAL REPLACEMENT PARTS........................................................................7-1

APPENDIX 1 SERIAL NUMBERING SYSTEM..........................................................App. 1-1

APPENDIX 2 DELETION OF USER SETTING INFORMATION................................App. 2-1

A2.1 Deleting User Setting Info from the Machine..........................................App. 2-1

APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER .....................App. 3-1

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REGULATION

 Standard telephone and FCC notices (MFC models only)

These notices are in effect on models sold and used in the United States only.

When

programming emergency numbers or making test calls to emergency numbers:

• Remain on the line and briefly explain to the dispatcher the reason for the call before hanging
up.

• Perform these activities in the off-peak hours, such as early morning or late evening.

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the backside of this equipment is a label that contains, among other information, a
product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.

You may safely connect this equipment to the telephone line by means of a standard modular
jack, USOC RJ11C.

A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. See installation instructions for
details.

The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company. For products approved after July 23, 2001, the
REN for this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point
(e.g., 06 is a REN of 0.6). For earlier products, the REN is separately shown on the label.

If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice isn't
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.

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 Federal Communications Commission (FCC) Declaration of Conformity (USA

only)

Product Name: MFC-J280W/J425W/J430W/J625DW/J825DW/J835DW

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 Industry Canada Compliance Statement (Canada only)

This Class B digital apparatus complies with Canadian ICES–003.

Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada.

Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of this device.

L'utilisation de ce dispositif est autorisée seulement aux conditions suivantes:
(1) il ne doit pas produire de brouillage et (2) l'utilisateur du dispositif doit être prêt à accepter
tout brouillage radioélectrique reçu, même si ce brouillage est susceptible de compromettre le
fonctionnement du dispositif.



EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) (MFC models only)

NOTICE

This product meets the applicable Industry Canada technical specifications.

NOTICE

The Ringer Equivalence Number is an indication of the maximum number of devices allowed to
be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed five.



For use in the USA or Canada only

These machines are made for use in the USA and Canada only. We cannot recommend using
them overseas because it may violate the Telecommunications Regulations (MFC models only)
of that country and the power requirements of your machine may not be compatible with the
power available in foreign countries. Using USA or Canada models overseas is at your own risk
and may void your warranty.



LAN connection (Network models only)

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 Declaration of Conformity (Europe only)

We, Brother Industries, Ltd.

15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan

declare that this product is in compliance with the essential requirements of Directives 1999/5/
EC and 2009/125/EC.

The Declaration of Conformity (DoC) is on our Website.

Please go to http://solutions.brother.com/

-> choose region (eg. Europe)

-> choose country

-> choose your model

-> choose "Manuals"

-> choose Declaration of Conformity (Select Language when required.)

Wiring information (U.K. only)



If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the
same rating as the original fuse. Always replace the fuse cover. Never use a plug that does not
have a cover. If in any doubt, call a qualified electrician.

Warning - This machine must be earthed.

The wires in the mains lead are colored in line with the following code:

- Green and Yellow: Earth

- Blue: Neutral

- Brown: Live



Radio interference

This product complies with EN55022 (CISPR Publication 22)/Class B. When connecting the
machine to a computer, ensure that you use a USB cable which does not exceed 2 m in length.

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 Recycling information in accordance with the WEEE (2002/96/EC) and Battery

(2006/66/EC) Directives

Product mark Battery mark

European Union only

The product/battery is marked with one of the above recycling symbols. It indicates that at the
end of the life of the product/battery, you should dispose of it separately at an appropriate
collection point and not place it in the normal domestic waste stream.

For products with user replaceable batteries please refer to the users guide for replacement
instructions.



International ENERGY STAR® Qualification Statement

The purpose of the International ENERGY STAR® Program is to promote the development and
popularization of energy-efficient equipment.

As an ENERGY STAR
meets the ENERGY STAR

®

Partner, Brother Industries, Ltd. has determined that this product

®

specifications for energy efficiency.

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SAFETY INFORMATION

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injuries.

CAUTION

CAUTION
or moderate injuries.

indicates a potentially hazardous situation which, if not avoided, may result in minor

IMPORTANT

IMPORTANT
damage to property or loss of product functionality.

Follow all warnings and instructions marked on the machine.

indicate a potentially hazardous situation which, if not avoided, may result in

Notes tell you how you should respond to a situation that may arise or give tips about
how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shock.

Improper Setup icons alert you to devices and operations that are not compatible with
the machine.

Fire Hazard icons alert you to the possibility of fire.

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CHAPTER 1 SPECIFICATIONS

This chapter lists the specifications of each model, which enables you to make a comparison of
different models.

1GENERAL

1.1 General

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Print Head BH11

Minimum Droplet Size

Scanning Method CIS

CPU Speed RISC 192 MHz

Backup Clock Yes

BK: 3 pl

CMY: 1.5 pl

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Print Head BH11

Minimum Droplet Size

Scanning Method CIS

CPU Speed RISC 192 MHz

Backup Clock Yes

Model MFC-J625DW MFC-J825DW MFC-J835DW

Print Head BH11

Minimum Droplet Size

Scanning Method CIS

CPU Speed RISC 192 MHz

Backup Clock Yes

BK: 3 pl

CMY: 1.5 pl

BK: 3 pl

CMY: 1.5 pl

1-1

Confidential

1.2 Media Specifications

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Standard Tray

Media
Sizes

Media
Weights

Media
Types

Photo Tray

Lower Tray

Duplex

Disc Tray

ADF
(width/length)

Scanner Glass
(width/length)

Standard Tray 64-220 g/m

Photo Tray

Lower Tray

Duplex

ADF

Standard Tray Plain, Inkjet, Glossy (cast/resin coated), Transparency

Photo Tray

Lower Tray

Duplex

Disc Tray

ADF

*1

A4, LTR, LGL

JIS B5

Photo (102x152 mm/4x6"),

Indexcard (127x203 mm/5x8"),

Photo-2L (127x178 mm/5x7"),

Post Card 1

(100x148 mm/3.9x5.8"),

*2

Post Card 2

N/A

N/A

N/A 148/148 mm to 215.9/355.6 mm (5.8/5.8" to 8.5/14.0")

Up to 215.9/297 mm (up to 8.5/11.7")

N/A 64-220 g/m2 (17-58 lb.)

N/A 64-105 g/m2 (17-28 lb.)

N/A 64-90 g/m2 (17-24 lb.)

N/A Plain, Inkjet, Glossy (cast/resin coated)

N/A Plain

N/A Plain

(Double) (148x200 mm/5.8x7.9"),
C5 Envelope, Com-10,
DL Envelope, Monarch

N/A 120 mm

N/A

, EXE,

*2

, A5, A6,

*2

Photo (102 x 152 mm / 4 x 6"),

Photo-L (89 x 127 mm / 3.5 x 5")

N/A

<PC Print>

A4/LTR/EXE/A5/A6

<Copy>

Letter/A4/A5

2

(17-58 lb.)

N/A

N/A

DVD-R/RW

CD-R/RW

Blu-ray

*1 Not supported in the EU.
*2 User defined.

1-2

Confidential

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

*1

, EXE, JIS B5*2, A5, A6, Photo

(102x152 mm/4x6"), Indexcard

(127x203 mm/5x8"), Photo-2L

*2

(Double) (148x200 mm 5.8x7.9"),

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Media
Sizes

Media
Weights

Media
Types

A4, LTR, LGL

Standard Tray

Photo Tray

Lower Tray

Duplex

Disc Tray

ADF
(width/length)

Scanner Glass
(width/length)

Standard Tray 64-220 g/m

Photo Tray

Lower Tray

Duplex

ADF

Standard Tray Plain, Inkjet, Glossy (cast/resin coated), Transparency

Photo Tray

Lower Tray

Duplex

Disc Tray

ADF

(127x178 mm/5x7"), Post Card 1

Post Card 2

C5 Envelope, Com-10, DL Envelope, Monarch

N/A 148/148 mm to 215.9/355.6 mm (5.8/5.8" to 8.5/14.0")

Up to 215.9/297 mm (up to 8.5/11.7")

N/A 64-90 g/m2 (17-24 lb.)

N/A Plain

*2

(100x148 mm/3.9x5.8"),

2

(17-58 lb.)

*1 Not supported in the EU.
*2 User defined.

64-105 g/m

(17-28 lb.)

2

1-3

Confidential

Media
Sizes

Media
Weights

Media
Types

Model MFC-J625DW MFC-J825DW MFC-J835DW

*1

A4, LTR, LGL

, EXE, JIS B5*2, A5, A6,

Photo (102x152 mm/4x6"),

Indexcard (127x203 mm/5x8"),

Standard Tray

Photo-2L (127x178 mm/5x7"),

*2

Post Card 1

(100x148 mm/3.9x5.8"),

*2

Post Card 2

(Double)

(148x200 mm 5.8x7.9"),

C5 Envelope, Com-10, DL Envelope, Monarch

Photo Tray

Lower Tray

Photo (102 x 152 mm / 4 x 6"),

Photo-L (89 x 127 mm / 3.5 x 5")

N/A

<PC Print>

Duplex

Disc Tray

ADF
(width/length)

Scanner Glass
(width/length)

N/A 120 mm

148/148 mm to 215.9/355.6 mm (5.8/5.8" to 8.5/14.0")

Up to 215.9/297 mm (up to 8.5/11.7")

Standard Tray 64-220 g/m

Photo Tray 64-220 g/m

Lower Tray

Duplex 64-105 g/m

ADF 64-90 g/m

A4/LTR/EXE/A5/A6

<Copy>

Letter/A4/EXE

*3

/A5

2

(17-58 lb.)

2

(17-58 lb.)

N/A

2

(17-28 lb.)

2

(17-24 lb.)

Standard Tray Plain, Inkjet, Glossy (cast/resin coated), Transparency

Photo Tray Plain, Inkjet, Glossy (cast/resin coated)

Lower Tray

N/A

Duplex Plain

CD-R/RW

Disc Tray

N/A

DVD-R/RW

Blu-ray

ADF Plain

*1 Not supported in the EU.
*2 User defined.
*3 US models only.

1-4

Confidential

1.3 Paper Handling

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Standard Tray 100 (80 g/m

Paper Input
(sheets)

Output Paper Capacity
(sheets)

Photo Tray

Lower Tray

ADF

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Standard Tray 100 (80 g/m

Paper Input
(sheets)

Output Paper Capacity
(sheets)

Photo Tray

Lower Tray

ADF

N/A

N/A

N/A

50 (80 g/m

N/A

N/A

N/A

50 (80 g/m

2

)

20 sheets

(thickness: 0.25 mm)

Base : 15

Conditional : 20*

2

)

2

)

Base : 15

Conditional : 20*

2

)

Model MFC-J625DW MFC-J825DW MFC-J835DW

Standard Tray 100 (80 g/m

Paper Input
(sheets)

Output Paper Capacity
(sheets)

Photo Tray 20 sheets (thickness: 0.25 mm)

Lower Tray

ADF

2

N/A

Base : 15

Conditional : 20*

50 (80 g/m

2

)

* Temperature: 68-78.8°F (20-26°C)

)

Humidity: 40-50% without condensation
Paper: BP60MP plain paper / Xerox4200 20 lb.

1-5

Confidential

1.4 LCD/Panel

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Size & Type 1.9" STN 3.3" TFT

LCD

Touch-Panel 3.3" TP

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Size & Type 1.9" STN

LCD

Touch-Panel 3.3" TP

Model MFC-J625DW MFC-J825DW MFC-J835DW

Size & Type 1.9" STN 3.3" TFT

LCD

Touch-Panel 3.3" TP

1.5 Memory

N/A

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Memory Capacity
(physical: megabytes)

Memory Backup
(with internal flash memory)

40 MB 64 MB

N/A

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Memory Capacity
(physical: megabytes)

Memory Backup
(with internal flash memory)

Model MFC-J625DW MFC-J825DW MFC-J835DW

Memory Capacity
(physical: megabytes)

Memory Backup
(with internal flash memory)

64 MB

N/A Yes

40 MB

N/A

1-6

Confidential

1.6 Interface

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Host Interface USB 2.0 Hi-Speed

LAN

Wireless LAN Yes

Bluetooth

IrSimple

PictBridge

USB Flash Memory

Acceptable Media
(Type & Size) / Media Card

N/A Yes

N/A Yes

N/A

N/A Yes

N/A

N/A

Memory Stick/
Memory Stick Duo: 16-128 MB

Memory Stick Pro: 256 MB - 16 GB

SD Memory Card: 16 MB - 2 GB

SDHC Memory Card: 4-32 GB

SDXC Memory Card: 48-64 GB
Multi Media Card: 32 MB - 2 GB
MultiMedia Card plus: 128 MB - 4 GB
MultiMedia Card mobile:64 MG - 1 GB (with adapter)

(MagicGate: YES if not use MG
function)

(miniSD, miroSD with adapter)

(miniSDHC, miroSDHC with adapter)

1-7

Confidential

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Host Interface USB 2.0 Hi-Speed

LAN

Wireless LAN Yes

Bluetooth

IrSimple

PictBridge

USB Flash Memory

Acceptable Media
(Type & Size) / Media Card

Model MFC-J625DW MFC-J825DW MFC-J835DW

Host Interface USB 2.0 Hi-Speed

LAN

Wireless LAN Yes

Bluetooth

IrSimple

PictBridge Yes

USB Flash Memory Yes

Memory Stick/
Memory Stick Duo: 16-128 MB

Memory Stick Pro: 256 MB - 16 GB

SD Memory Card: 16 MB - 2 GB

Acceptable Media
(Type & Size) / Media Card

SDHC Memory Card: 4-32 GB

SDXC Memory Card: 48-64 GB
Multi Media Card: 32 MB - 2 GB
MultiMedia Card plus: 128 MB - 4 GB
MultiMedia Card mobile:64 MG - 1 GB (with adapter)

N/A Yes

N/A

N/A

(MagicGate: YES if not use MG function)

(miniSD, miroSD with adapter)

(miniSDHC, miroSDHC with adapter)

N/A

N/A

N/A

N/A

N/A

N/A

1-8

Confidential

1.7 Others

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Operating Environment
Temperature (Best Print
Quality)

Operating Environment
Humidity (Best Print Quality)

U.S.A./
Ta iw a n

Power
Consumption
Approx.
(Copy Mode
Ready Mode/
Sleep Mode/OFF)

Sound Pressure Level
(Operating)

Machine Dimensions

Machine Weight 8.7 kg (19.2 lb.) 9 kg (19.8 lb.) 9.3 kg (20.5 lb.)

*1

*2

/

Europe/

*3

/

Asia
Oceania/
Argentina/
Chile

China/
Indonesia

19/5/1.2/0.2 W

18/5/1.2/0.15 W 18/5.5/1.3/0.15 W 24/6.5/2.5/0.15 W

N/A 19/5.5/2/0.45 W N/A

405 mm (W)
378 mm (D)
160 mm (H)

10-35 (20-33) degrees centigrade

20-80% (20-80%)

N/A

50 dBA (Maximum)

405 mm (W)

378 mm (D)
180 mm (H)

*1 Measured when the machine is connected to a USB interface.
*2 The measuring conditions differ depending upon the model.
*3 Except China/Taiwan/Indonesia.

1-9

Confidential

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Operating Environment
Temperature (Best Print
Quality)

Operating Environment
Humidity (Best Print Quality)

U.S.A./
Ta iw a n

Power
Consumption
Approx.
(Copy Mode
Ready Mode/
Sleep Mode/OFF)

Sound Pressure Level
(Operating)

Machine Dimensions

Machine Weight 8.7 kg (19.2 lb.) 9 kg (19.8 lb.)

*1

*2

/

Europe/

*3

/

Asia
Oceania/
Argentina/
Chile

China/
Indonesia

N/A 19/5.5/2/0.15 W

N/A 20/6/2.5/0.45 W

405 mm (W)

378 mm (D)
160 mm (H)

10-35 (20-33) degrees centigrade

20-80% (20-80%)

19/5.5/2/0.2 W

50 dBA (Maximum)

409 mm (W)

375 mm (D)
180 mm (H)

405 mm (W)

378 mm (D)
180 mm (H)

409 mm (W)

375 mm (D)
180 mm (H)

Model MFC-J625DW MFC-J825DW MFC-J835DW

Operating Environment
Temperature (Best Print
Quality)

Operating Environment
Humidity (Best Print Quality)

U.S.A./
Ta iw a n

Power
Consumption
Approx.
(Copy Mode
Ready Mode/
Sleep Mode/OFF)

Sound Pressure Level
(Operating)

Machine Dimensions

Machine Weight 9 kg (19.8 lb.) 9.3 kg (20.5 lb.)

*1

*2

/

Europe/

*3

/

Asia
Oceania/
Argentina/
Chile

China/
Indonesia

19/5.5/2/0.2 W 23/6/2.5/0.2 W

19/6/2/0.15 W 24/6.5/2.5/0.15 W

20/6/2.5/0.45 W 24/6.5/3/0.45 W

10-35 (20-33) degrees centigrade

20-80% (20-80%)

50 dBA (Maximum)

405 mm (W)

378 mm (D)
180 mm (H)

*1 Measured when the machine is connected to a USB interface.
*2 The measuring conditions differ depending upon the model.
*3 Except China/Taiwan/Indonesia.

409 mm (W)

375 mm (D)
180 mm (H)

1-10

Confidential

2 TELEPHONE

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Handset

Digital Cordless Phone

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Handset

Digital Cordless Phone

Model MFC-J625DW MFC-J825DW MFC-J835DW

Handset

Digital Cordless Phone

N/A

N/A

N/A

N/A

N/A

N/A

1-11

Confidential

3FAX

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Modem Speed

Transmission Speed

ITU-T Group

Document

Color FAX

(Send/Receive)

Memory
(Send/Receive)

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Modem Speed 14,400 bps (FAX)

Transmission Speed Approx. 7 seconds (ITU-T Test Chart #1, MMR)

ITU-T Group G3

Color FAX

Document
(Send/Receive)

Memory
(Send/Receive)

Yes/Yes (ITU-T color FA X )

No/Yes (ITU-T color FAX)

N/A

N/A

N/A

N/A

N/A

Model MFC-J625DW MFC-J825DW MFC-J835DW

Modem Speed 14,400 bps (FAX) 33,600 bps (FAX)

Approx. 7 seconds

Transmission Speed

ITU-T Group G3 Super G3

Document

Color FAX

(Send/Receive)

Memory
(Send/Receive)

(ITU-T Test Chart #1,

MMR)

Yes/Yes (ITU-T color FAX)

No/Yes (ITU-T color FAX)

Approx. 3 seconds

(ITU-T Test Chart #1, MMR)

1-12

Confidential

4 PRINTER

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Print Speed ESAT
(mono/color)
(based on ISO/IEC 24734)

Draft Print Speed (mono/color)
*time calculated including
paper feeding

Resolution
(horizontal x vertical)

Auto Duplex Print

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Print Speed ESAT
(mono/color)
(based on ISO/IEC 24734)

Draft Print Speed (mono/color)
*time calculated including
paper feeding

Resolution
(horizontal x vertical)

Auto Duplex Print

10 / 8.0 ipm 12 / 10 ipm

33 / 26 ppm 35 / 27 ppm

Up to 1,200 x 6,000 dpi

N/A Yes

10 / 8.0 ipm

33 / 26 ppm

Up to 1,200 x 6,000 dpi

N/A

Model MFC-J625DW MFC-J825DW MFC-J835DW

Print Speed ESAT
(mono/color)
(based on ISO/IEC 24734)

Draft Print Speed (mono/color)
*time calculated including
paper feeding

Resolution
(horizontal x vertical)

Auto Duplex Print Yes

12 / 10 ipm

35 / 27 ppm

Up to 1,200 x 6,000 dpi

1-13

Confidential

5COPY

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Copy Speed ESAT
(based on ISO/IEC 24735)
*This spec is for ADF model
only

Draft Copy Speed (A4/LTR)
*time calculated including
paper feeding
**EU's default is calculated by
"normal mode" speed

Resolution
(horizontal x
vertical)

Duplex Copy

Mono

Color

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Copy Speed ESAT
(based on ISO/IEC 24735)
*This spec is for ADF model
only

Draft Copy Speed (A4/LTR)
*time calculated including
paper feeding
**EU's default is calculated by
"normal mode" speed

Resolution
(horizontal x
vertical)

Duplex Copy

Mono

Color

N/A 6.0 / 6.0 ipm (600 x 600 dpi)

22 / 20 cpm

Print: Maximum 1,200 x 1,200 dpi
Scan: Maximum 1,200 x 1,200 dpi

Print: Maximum 1,200 x 1,200 dpi
Scan: Maximum 1,200 x 1,200 dpi

N/A Yes

N/A 5.0 / 5.0 ipm (600 x 600 dpi)

22 / 20 cpm

Print: Maximum 1,200 x 1,200 dpi
Scan: Maximum 1,200 x 1,200 dpi

Print: Maximum 1,200 x 1,200 dpi
Scan: Maximum 1,200 x 1,200 dpi

N/A

23 / 20 cpm

Model MFC-J625DW MFC-J825DW MFC-J835DW

Copy Speed ESAT
(based on ISO/IEC 24735)
*This spec is for ADF model
only

Draft Copy Speed (A4/LTR)
*time calculated including
paper feeding
**EU's default is calculated by
"normal mode" speed

Resolution
(horizontal x
vertical)

Duplex Copy Yes

Mono

Color

6.0 / 6.0 ipm (600 x 600 dpi)

23 / 20 cpm

Print: Maximum 1,200 x 1,200 dpi
Scan: Maximum 1,200 x 1,200 dpi

Print: Maximum 1,200 x 1,200 dpi
Scan: Maximum 1,200 x 1,200 dpi

1-14

Confidential

6 SCANNER

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Scan Speed
(Mono/Color) *@100 dpi

Resolution
(horizontal x
vertical)

Optical

Interpolated For XP/Vista/Windows 7, up to 19,200 x 19,200 dpi with Scanner Utility

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Scan Speed
(Mono/Color) *@100 dpi

Resolution
(horizontal x
vertical)

Scan Speed
(Mono/Color) *@100 dpi

Resolution
(horizontal x
vertical)

Optical

Interpolated For XP/Vista/Windows 7, up to 19,200 x 19,200 dpi with Scanner Utility

Model MFC-J625DW MFC-J825DW MFC-J835DW

A4: 3.37 seconds /

4.83 seconds

LTR: 3.17 seconds /

4.54 seconds

Optical

Interpolated For XP/Vista/Windows 7, up to 19,200 x 19,200 dpi with Scanner Utility

FB: 1,200 x 2,400 dpi
ADF: 1,200 x 600 dpi

A4: 3.37 seconds / 4.83 seconds

LTR: 3.17 seconds / 4.54 seconds

FB: 1,200 x 2,400 dpi
ADF: 1,200 x 600 dpi

A4: 3.37 seconds / 4.83 seconds

LTR: 3.17 seconds / 4.54 seconds

FB: 1,200 x 2,400 dpi
ADF: 1,200 x 600 dpi

A4: 3.37 seconds / 3.37 seconds

LTR: 3.17 seconds / 3.17 seconds

FB: 2,400 x 2,400 dpi

ADF: 2,400 x 1,200 dpi

3.37 seconds / 3.37 seconds

A4:

LTR :

3.17 seconds / 3.17 seconds
FB: 2,400 x 2,400 dpi

ADF: 2,400 x 1,200 dpi

1-15

Confidential

7 SOFTWARE

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Support OS
Version

Windows

Macintosh Mac OS X 10.4.11, 10.5.x, 10.6.x

Server 2003/2003 x64/2003 R2/2003 R2 x64/2008/2008 R2

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Support OS
Version

Support OS
Version

Windows

Macintosh Mac OS X 10.4.11, 10.5.x, 10.6.x

Model MFC-J625DW MFC-J825DW MFC-J835DW

Windows

Macintosh Mac OS X 10.4.11, 10.5.x, 10.6.x

Server 2003/2003 x64/2003 R2/2003 R2 x64/2008/2008 R2

Server 2003/2003 x64/2003 R2/2003 R2 x64/2008/2008 R2

2000/XP/XP Professional x64/Vista/7

2000/XP/XP Professional x64/Vista/7

2000/XP/XP Professional x64/Vista/7

1-16

Confidential

8NETWORK

8.1 Network

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Internet FAX (Firmware)

Web Connection

N/A Yes

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Internet FAX (Firmware)

Web Connection

Model MFC-J625DW MFC-J825DW MFC-J835DW

Internet FAX (Firmware)

Web Connection

N/A Yes

N/A

N/A

N/A

N/A

8.2 Wired

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Model Name (Ethernet)

Network Connection (Ethernet)

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Model Name (Ethernet)

Network Connection (Ethernet)

Model MFC-J625DW MFC-J825DW MFC-J835DW

Model Name (Ethernet)

Network Connection (Ethernet)

N/A

N/A

N/A Embedded (NC-250h)

N/A

N/A

N/A

Embedded

(NC-250h)

Ethernet 10/100BASE-TX

Auto Negotiation

Ethernet 10/100BASE-TX

Auto Negotiation

1-17

Confidential

8.3 Wireless

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Model Name (Wireless) Embedded (NC-260w)

Network Connection
(Wireless)

Wireless Security

WiFi Certification WiFi b, g and n

WCN
(Windows Connect Now)

AOSS Yes

Setup Support
Utility

WPS (WiFi
Protected
Setup)

SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP: AES), WPA2-PSK (AES)

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Model Name (Wireless) Embedded (NC-260w)

Network Connection
(Wireless)

Wireless Security

WiFi Certification WiFi b, g and n

WCN
(Windows Connect Now)

AOSS Yes

Setup Support
Utility

WPS (WiFi
Protected
Setup)

SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP: AES), WPA2-PSK (AES)

IEEE 802.11 b/g/n

**NO LEAP**

N/A

Ye s

IEEE 802.11 b/g/n

**NO LEAP**

N/A

Ye s

Model MFC-J625DW MFC-J825DW MFC-J835DW

Model Name (Wireless) Embedded (NC-260w)

Network Connection
(Wireless)

SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP: AES), WPA2-PSK

Wireless Security

WiFi Certification WiFi b, g and n

WCN
(Windows Connect Now)

AOSS Yes

Setup Support
Utility

WPS (WiFi
Protected
Setup)

IEEE 802.11 b/g/n

(AES)

**NO LEAP**

N/A

Yes

1-18

Confidential

9 SUPPLIES/OPTIONS

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Ink
Cartridge
Yield
(@ISO
pattern/
normal)

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Ink
Cartridge
Yield
(@ISO
pattern/
normal)

Ink
Cartridge
Yield
(@ISO
pattern/
normal)

Bundled Cartridges Approx. 80% of supply standard cartridges

Supply Standard
Cartridges

Supply High Yield
Cartridges

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Bundled Cartridges Approx. 80% of supply standard cartridges

Supply Standard
Cartridges

Supply High Yield
Cartridges

Model MFC-J625DW MFC-J825DW MFC-J835DW

Bundled Cartridges Approx. 80% of supply standard cartridges

Supply Standard
Cartridges

Supply High Yield
Cartridges

BK: 300 pages
CL: 300 pages

BK: 600 pages
CL: 600 pages

BK: 300 pages
CL: 300 pages

BK: 600 pages
CL: 600 pages

BK: 300 pages
CL: 300 pages

BK: 600 pages
CL: 600 pages

1-19

Confidential

10 SERVICE INFORMATION

DCP-J525W/J725DW/J925DW

Model DCP-J525W DCP-J725DW DCP-J925DW

Monthly Volume 2,500 pages

Machine Life 30,000 pages or 5 years

Parts Life
(Document scanner unit)

MTBF (Mean Time Between
Failures)

MTTR (Mean Time To Be
Repaired)

MFC-J280W/J425W/J430W/J435W/J625DW/J825DW/J835DW

Model MFC-J280W MFC-J425W MFC-J430W MFC-J435W

Monthly Volume 2,500 pages

Machine Life 30,000 pages or 5 years

Parts Life
(Document scanner unit)

MTBF (Mean Time Between
Failures)

MTTR (Mean Time To Be
Repaired)

30,000 pages (Total in flat-bed and ADF scanning)

4,000 hours

30 minutes

30,000 pages (Total in flat-bed and ADF scanning)

4,000 hours

30 minutes

Model MFC-J625DW MFC-J825DW MFC-J835DW

Monthly Volume 2,500 pages

Machine Life 30,000 pages or 5 years

Parts Life
(Document scanner unit)

MTBF (Mean Time Between
Failures)

MTTR (Mean Time To Be
Repaired)

30,000 pages (Total in flat-bed and ADF scanning)

4,000 hours

30 minutes

1-20

Confidential

11 PAPER

11.1 Paper Specifications

Paper type and size for each operation

Paper Type Paper Size Usage

Fax Copy Photo

Capture

Cut Sheet Letter 215.9 x 279.4 mm (8 1/2 x 11 inches) Yes Yes Yes Yes

A4 210 x 297 mm (8.3 x 11.7 inches) Yes Yes Yes Yes
Legal 215.9 x 355.6 mm (8 1/2 x 14 inches) Yes Yes -- Yes
Executive 184 x 267 mm (7 1/4 x 10 1/2 inches) -- Yes -- Yes
JIS B5 182 x 257 mm (7.2 x 10.1 inches) -- -- -- User

A5 148 x 210 mm (5.8 x 8.3 inches) -- Yes -- Yes
A6 105 x 148 mm (4.1 x 5.8 inches) -- -- -- Yes

Cards Photo 10 x 15 cm (4 x 6 inches) -- Yes Yes Yes

Photo L 89 x 127 mm (3 1/2 x 5 inches) -- -- -- Yes
Photo 2L 13 x 18 cm (5 x 7 inches) -- -- Yes Yes
Index Card 127 x 203 mm (5 x 8 inches) -- -- -- Yes
Postcard 1 100 x 148 mm (3.9 x 5.8 inches) -- -- -- User

Postcard 2
(Double)

Envelopes C5 Envelope 162 x 229 mm (6.4 x 9 inches) -- -- -- Yes

DL Envelope 110 x 220 mm (4.3 x 8.7 inches) -- -- -- Yes
COM-10 105 x 241 mm (4 1/8 x 9 1/2 inches) -- -- -- Yes
Monarch 98 x 191 mm (3 7/8 x 7 1/2 inches) -- -- -- Yes
Y4 Envelope 105 x 235 mm (4.1 x 9.3 inches) -- -- -- Yes

Transparencies Letter 215.9 x 279.4 mm (8 1/2 x 11 inches) -- Yes -- Yes

A4 210 x 297 mm (8.3 x 11.7 inches) -- Yes -- Yes
Legal 215.9 x 355.6 mm (8 1/2 x 14 inches) -- Yes -- Yes
A5 148 x 210 mm (5.8 x 8.3 inches) -- Yes -- Yes

148 x 200 mm (5.8 x 7.9 inches) -- -- -- User

Printer

defined

defined

defined

Paper weight, thickness and capacity

Paper Type Weight Thickness No. of

2

Cut Sheet Plain Paper 17 to 32 lb. (64 to 120 g/m

) 3 to 6 mil (0.08 to 0.15 mm) 100
Inkjet Paper 17 to 53 lb. (64 to 200 g/m2) 3 to 10 mil (0.08 to 0.25 mm) 20
Glossy Paper Up to 58 lb. (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) 20

Cards Photo 4 x 6 inches Up to 58 lb. (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) 20

Index Card Up to 32 lb. (Up to 120 g/m

Envelopes 20 to 25 lb. (75 to 95 g/m

2

) Up to 6 mil (Up to 0.15 mm) 30

2

) Up to 20 mil (Up to 0.52 mm) 10

Transparencies -- -- 10

*1

Up to 100 sheets of plain paper 20 lb. (80 g/m2).

*2

BP71 69 lb. (260 g/m2) paper is especially designed for Brother inkjet machines.

1-21

sheets

Confidential

*1

*2

*2

*

Recommended print media

To get the best print quality, we suggest using Brother paper. (See the table below.)
We recommend using "3M Transparency Film" when you print on transparencies.

Paper Type Item
Premium Plus Glossy Photo

- Letter BP71GLTR

- 4 x 6 inches BP71GP
Premium Glossy Photo

- Letter BP61GLL (USA only)

- 4 x 6 inches BP61GLP (USA only)
Matte Inkjet (Letter) BP60ML (USA only)
Plain Inkjet

- Letter BP60PL100 (USA only)
A4 Plain BP60PA
A4 Glossy Photo BP71GA4
A4 Inkjet (Matte) BP60MA
10 x 15 cm Glossy Photo BP71GP

Handling and using print media

 Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from

moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of photo paper. Load photo paper with the shiny side

facing down.

 Avoid touching either side of transparencies because they absorb water and perspiration

easily, and this may cause decreased output quality. Transparencies designed for laser
printers/copiers may stain your next document. Use only transparencies recommended for
inkjet printing.

 You can only print on both sides of the paper with PC printing using Windows.

1-22

Confidential

1 0.08 inches (2 mm) or greater curve

may cause jams to occur

1-23

Confidential

1 1 .2 Printable Area on Paper

φ18

φ120 to φ118

The printable area depends on the settings in the application you are using. The figures below
show the unprintable areas on cut sheet paper and envelopes. The machine can print in the
shaded areas of cut sheet paper only when the Borderless print feature is available and turned
on.

Top (1) Bottom (2) Left (3) Right (4)
Cut Sheet 3 mm (0.12 inches) 3 mm (0.12 inches) 3 mm (0.12 inches) 3 mm (0.12 inches)
Envelopes 22 mm (0.86 inches) 22 mm (0.86 inches) 3 mm (0.12 inches) 3 mm (0.12 inches)

1 1 .3 Printable Area on Disc

The figure below shows the unprintable areas on a disc. The machine cannot print in the
hatched areas on a disc.

1-24

Confidential

CHAPTER 2 ERROR INDICATION AND TROUBLESHOOTING

WARNINGWARNING

1 INTRODUCTION

This section gives the service personnel some o f the trou bleshootin g proced ures to b e followed
if an error or malfunction occurs with the machine. It is impossible to anticipate all of the
possible problems which may occur in future and determine the troubleshooting procedures, so
this section covers some sample problems. However, those samples will help service personnel
pinpoint and repair other defective elements if he/she analyzes and examines them well.

1.1 Precautions

Be sure to observe the following to prevent any secondary troubles from happening during
troubleshooting.

DO NOT use flammable substances or organic solvent such as alcohol, benzine, thinner or
any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or
electrical shock.

Always unplug the AC power cord from the outlet when removing the covers and PCBs,
adjusting the mechanisms, or conducting continuity testing with a circuit tester.

(1) When disconnecting the connectors, do not pull the lead wires but hold the connector

housings.

(2) Static electricity charged in your body may damage electronic parts.

Before handling the PCBs, touch a metal portion of the machine to discharge static
electricity charged in your body. When transporting PCBs, be sure to wrap them in
conductive sheets.

When replacing the PCBs, put on a grounding wrist band and perform the job on a static

mat. Also take care not to touch the conductor sections on the flat cables.
(3) Be sure to observe the warnings.
(4) After repairing the defective section, be sure to check again if the repaired section works

correctly.

2-1

Confidential

1.2 Initial Check

Prior to proceeding to the troubleshooting procedures, make the following initial checks:

Environmental conditions
Check that:

(1) The machine is placed on a flat, firm surface.
(2) The machine is used in a clean environment at or near normal room temperature (10°C to

35°C) with normal relative humidity (20 to 80%).
(3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.

Power requirements
Check that:

(1) The power supply specified on the rating plate on the machine is used. The supply voltage

stays within the rating ±10%.
(2) All cables and harnesses are firmly connected.
(3) The fuses are not blown.

Recording paper
Check that:

(1) A recommended type of recording paper is used. (Refer to Chapter 1, Section 11

"PAPER.")

(2) The recording paper is not dampened.

Ink cartridges
(1) Check that all of four ink cartridges are loaded.

Head/carriage unit
(1) Repeat the purge operation (Function code 76) several times. (Refer to Chapter 5, Section

1.4.28.)

2-2

Confidential

2OVERVIEW

Document pressure bar

ADF separation pad

Document feed roller 1

Document separation roller

Document feed
roller 2

Document scanning
position actuator

Document detection actuator

Document pick-up roller

CIS unit

(Left) (Right)

Switchback roller

(Front)

(Rear)

Platen

DX roller

Head/carriage
unit

Paper pull-in rollers

Registration actuator

Paper feed roller

Paper ejection roller

Pressure roller release
actuator

Pressure roller

Bank ASSY

2.1 Cross-section Drawings and Components

 Document scanning and feeding mechanisms

 Printing and paper feeding mechanisms

2-3

Confidential

2.2 Paper Path for Documents and Recording Paper

Place a document face down.

Document path
in ADF scanning

(Left)

(Right)

Paper path in duplex printing

Paper path from paper tray

Disc path in disc printing

(Front) (Rear)

 Document path in ADF scanning

 Recording paper path

2-4

Confidential

2.3 Parts Names and Functions

 Document scanning and feeding

Names Functions
Document detection actuator This detects whether documents are set on the document tray.

Document pick-up roller This pulls documents loaded in the document tray into the ADF.
Document separation roller and

separation rubber
Document feed roller 1 This feeds a document to the scanning start position. It also ejects

Document scanning position
actuator

Document feed roller 2 This feeds the scanned document to the document feed roller 1.

 Printing and paper feeding

Names Functions
Paper pull-in rollers These rollers pull in recording paper from the paper tray.

Registration actuator This detects the leading and trailing edges of recording paper for

These feed document pages (drawn in by the document pick-up
roller) one at a time to the document feed roller 1.

the scanned document onto the document cover.
This detects the leading edge of document pages, indicating the

scanning start position.
This also detects paper jams in the ADF.

indicating the printing start position and for judging the paper size,
respectively.

In disc printing, this actuator detects the disc tray position.
This actuator also detects paper jams in the rear section of the

machine.

Paper feed roller This stops its rotation so that the leading edge of recording paper

comes into contact with the roller for alignment (registration).
After registration, this roller rotates to feed the recording paper to

the printing start position.
In disc printing, this roller feeds the disc tray.

Pressure roller release actuator In disc printing or in printing on glossy paper, post card, inkjet

paper, or OHP film, this detects whether the pressure roller is
released.

Paper ejection roller This feeds printed recording paper to the switchback roller.

In disc printing, this roller feeds and ejects the disc tray.

Switchback roller This ejects recording paper to the paper ejection tray.

In duplex printing, after feeding recording paper printed on its first
side by the specified amount, this roller reverses to feed the paper to
the DX chute.

DX roller In duplex printing, this roller feeds recording paper passing through

the DX chute, to the paper feed roller.

2-5

Confidential

2.4 Block Diagram

Head/carriage unit

Carriage PCB

Carriage motor

Control panel ASSY

Panel PCB

Key matrix

Document scanner
open sensor

Touch panel *

Touch panel PCB *

LCD unit

Document scanner unit

1

CIS unit

1

Document scanner

motor

2

*

ADF unit

Document detection sensor PCB

Document scanning position sensor PCB

ADF motor

2

*

CR encoder sensor

Paper width sensor

Head thermistor

PF encoder sensor PCB

Registration sensor PCB

Paper feed motor

Pressure roller release sensor PCB

ASF drive ASSY

ASF motor/encoder PCB

ASF encoder sensor

ASF motor

Maintenance unit

Purge cam switch

Disc guide sensor ASSY *

8

7

Media *
MS/MS duo/SD

Main

ASIC

Modem

PB/USB Flash memory *

5

Speaker *

Main PCB

6

Wireless LAN PCB

Ink cartridge cover sensor

[

USB

LAN

SDAA *

PC

Network

3

*

Ink refill unit

Ink cartridge PCB

Ink cartridge detection sensors

Casing internal temperature thermistor

Ink remaining sensor PCB

High-yield ink cartridge sensor PCB

4

PS/MJ shield unit

4

*

4

MJ PCB *

Power supply PCB

Line
External line *

Power cord

*1 For models with touch panel
*2 For models with ADF
*3 For wired LAN-enabled models
*4 For MFC only
*5 For models with speaker
*6 For models supporting PictBridge/USB flash memory drive
*7 For models with Photo Capture Center
*8 For disc printing models

4

2-6

Confidential

2.5 Components

(mini11_COMPONENTS)

Control panel ASSY
with touch panel

ADF & document cover ASSY *

1

Document cover ASSY *

2

Document scanner unit

Engine unit

PF/registration
sensor harness ASSY

MJ PCB ASSY

Flushing box

Power supply PCB
ASSY

Lower PS/MJ shield

Lower cover

Paper tray

Wireless LAN
PCB

Front cover

Media module cover

Ink cartridge cover

Ink cartridge cover sensor ASSY

Main PCB ASSY

Ink absorber box

Ink refill ASSY

Head/carriage unit

Maintenance unit +
ASF drive ASSY

Upper cover

CIS flat cable cover

Control panel ASSY
without touch panel

Speaker spring *

3

Speaker *

3

Jam clear cover

Harness cover

Scanner cover support

Pressure roller release
sensor harness

Harness
spacer

Pressure roller release
sensor PCB ASSY

Disc guide sensor
ASSY *

4

Registration sensor
PCB ASSY

PF encoder sensor
PCB ASSY

Disc guide and
its cover *

4

*1 For models with ADF
*2 For models without ADF
*3 For models with speaker
*4 For disc printing models

2-7

Confidential

3 ERROR INDICATION

To help the user or the service personnel promptly locate the cause of a problem (if any), the
machine incorporates the self-diagnostic functions which display error messages for equipment
errors.

3.1 Error Codes

Error
Code

In duplex printing, a sensor error has occurred during printing on the second

0E

17

18

20 Cannot identify a black ink cartridge. Or noncompliant ink cartridge loaded. 2-23
21 Cannot identify a yellow ink cartridge. Or noncompliant ink cartridge load ed. 2-23
22 Cannot identify a cyan ink cartridge. Or noncompliant ink cartridge loaded. 2-23
23 Cannot identify a magenta ink cartridge. Or noncompliant ink cartridge loaded. 2-23

24

26

27

side. (During switchbacking, the registration sensor outputs an unexpected
signal.)

Recording paper size error. (Duplex PC print/Duplex copy) (Detected by the
paper width sensor or registration sensor)

In switchbacking of paper for printing on the second side, a recording paper jam
has occurred. (The registration sensor does not come ON within the specified
paper feeding amount.)

An ink cartridge of wrong color is loaded. (A color ink cartridge is loaded in the
black ink cartridge slot.)

The service life of the black ink cartridge will be expired soon. (Detected by the
black ink remaining sensor)

The service life of the yellow ink cartridge will be expired soon. (Detected by
the yellow ink remaining sensor)

Contents

Refer to

page:

2-21

2-22

2-22

2-24

2-25

2-25

28

29

2A No black ink cartridge loaded. (Detected by the in k cartridge detection sensor) 2-26
2B No yellow ink cartridge loaded. (Detected by the ink cartridge detection sensor) 2-26
2C No cyan ink cartridge loaded. (Detected by the ink cartridge detection sensor) 2-26

2D

2F Ink cartridge cover opened. 2-27

The service life of the cyan ink cartridge will be expired soon. (Detected by the
cyan ink remaining sensor)

The service life of the magenta ink cartridge will be expired soon. (Detected by
the magenta ink remaining sensor)

No magenta ink cartridge loaded. (Detected by the ink cartridge detection
sensor)

2-8

2-25

2-25

2-26

Confidential

Error
Code

Contents

30 Carriage does not move. (Detected by the CR encoder sensor) 2-28
31 Cannot detect the origin of the carriage. (Detected by the CR encoder sensor) 2-29
32 Capping load large. 2-29

Refer to

page:

35

38

3B

3C

Abnormal stop of head/carriage unit. (Error caused by any problem except a
paper jam when the print head is not jetting out ink)

Abnormal stop of head/carriage unit during printing. (Error caused by a paper
jam when the print head is not jetting out ink)

Abnormal stop of head/carriage unit during printing. (Error caused by any
problem except a paper jam when the print head is jetting out ink).

Abnormal stop of head/carriage unit during printing. (Error caused by a paper
jam when the print head is jetting out ink)

2-30

2-30

2-31

2-31

3E Any abnormality in the carriage motor, ASF motor, or paper feed motor. 2-32
3F Carriage does not stop. 2-32
40 Casing internal thermistor defective. (Detects -20ºC or below or 80ºC or higher) 2-33
42 Head drive voltage dropped below the lower limit. 2-33

43

Head thermistor defective. (Detects -20ºC or below or 80ºC or higher when the
power is turned on)

2-33

44 Abnormal temperature of the print head driver. 2-34
46 Purge counter or flushing counter overflown. 2-34
48 Head flexible cable halfway inserted. 2-34
49 Abnormal head drive voltage. (Does not rise to the specified level) 2-35

4F

The head drive voltage has dropped from the high to low level in an abnormally
short period.

2-35

50 Purge cam switch does not come ON. 2-35

52

Failed to detect the origin of the purge cam. (Failed to detect the longest OFF
domain of the purge cam)

2-36

5A Abnormal stop of purge cam being driven. 2-37
5B Abnormal stop of pump in the maintenance unit. 2-37

5D

Driver IC overcurrent protection activated when the purge cam was being
driven.

2-38

5E Driver IC overcurrent protection activated when the pump was in operation. 2-38
6C Driver IC overcurrent protection activated during running of the ASF motor. 2-39
6F ASF motor does not stop. (Keeps rotating for 15 seconds or more) 2-40
75 Head capping failed. 2-40
76 Head uncapping failed. 2-41

2-9

Confidential

Error
Code

7A

Contents

Abnormal stop of purge cam during head capping. (When being driven in the
capping direction)

Refer to

page:

2-41

7B

Abnormal stop of purge cam during head uncapping. (When being driven in the
uncapping direction)

2-41

7D Motor driver IC overcurrent protection activated during head capping. 2-42

7E Head property data not entered. 2-42

Recording paper size error. (During fax/list printing) (The paper size not

80

suitable for recording fax was detected by the paper width sensor or registration

2-43

sensor.)

81

82

84

89

Recording paper size error. (Except during fax/list printing) (The paper width
sensor has detected that the paper width is less than the specified one.)

Recording paper jam in paper feeding. (The paper width sensor has failed to
detect the leading edge of paper.)

Recording paper jam in paper ejecting. (The registration sensor sticks to ON
even after completion of paper ejection.)

Paper width sensor has failed to detect the origin defined on the paper feed
roller.

2-44

2-44

2-45

2-45

8A PF encoder sensor cannot detect the rotation of the paper feed roller. 2-46

8B PF encoder sensor detects an abnormal stop of the paper feed roller. 2-46

8C

Driver IC overcurrent protection activated during running of the paper feed
motor.

2-47

8F Paper feed motor cannot stop. 2-47

90 Disc tray collided against an obstacle in the rear of the machine. 2-48

91 Pressure roller has failed to be released. 2-48

92 Pressure roller has failed to be depressed. 2-49

93 Disc size error. Or no disc is loaded on the disc tray. 2-49

A1 Document scanner unit opened. 2-50

A2 During ADF scanning, a document of 90 cm or longer is detected. 2-50

A3

A5

A6

During ADF scanning, the document scanning position sensor does not come
ON.

Detected abnormal level data in the CIS scanning result during fax sending (1st
time).

Detected abnormal level data in the CIS scanning result during fax sending
(retry).

2-51

2-51

2-51

A7 Mismatch between actual CIS type and EEPROM data. 2-52

A8 Color parameter matching error. (Used for debugging at the factory.) 2-52

AF CIS positioning error. (Home positioning failed) 2-53

2-10

Confidential

Error
Code

Contents

Refer to

BD Black level data error in scanning. 2-53

DF SDAA failure. 2-54

E0 Cannot start up the modem normally even after resetting it. 2-54
E2 Wired LAN MAC address not registered. 2-54
E3 Failed to get a wireless LAN MAC address. 2-54

E6 EEPROM write error. 2-55
EA Document removed at phase B. (Detected by the document detection sensor) 2-55
EC LCD connection failure. 2-55
ED Touch panel initialization failed 2-56

F0 Flash file system error. 2-56
FE ROM data acquisition error. 2-56

page:

2-11

Confidential

3.2 Error Messages

Error Message Contents

B&W Print Only
Replace Ink

BT Call Sign On
(U.K. only)

Cannot Detect Cannot detect an ink cartridge correctly. 20, 21 , 22, 2324p. 2-23

Cannot Print
Replace Ink

Check for a Printable
Disc

Comm.Error Fax communication error. - Chapter 2,

Connection Fail Failed to connect to the other end during FAX

Cover is Open Any cover is opened. 2F

One or more of the color ink cartridges have
reached the end of their life.

Replace the color ink cartridge(s).
BT Call Sign is set to ON, so the Receive

Mode cannot be changed.

The service life of any ink cartridge has
expired.

Disc size error. Or no disc is loaded on the disc
tray.

sending or receiving.

Error Code Refer to:

Chapter 2,
Section

4.10.8

- Chapter 2,

Section

4.9.5

p. 2-24

26, 27, 28, 29 p. 2-25

93 p. 2-49

Section

4.9

- Chapter 2,

Section

4.9
p. 2-27

A1

p. 2-50

Data Remaining Memory full so that data processing is

impossible.

Disc Guide is Open Disc guide opened. - Chapter 2,

Disc Jam [Front] Disc tray jammed (in the front of the machine). 31
Disc Jam [Rear] Disc tray jammed (in the rear of the machine).

Disc Tray hits at the
back

Disconnected Remote FAX machine on the other end of the

Document Jam/
Too long

DR Mode in Use The Distinctive Ringing mode is ON so that

Disc tray collided against an obstacle in the
rear of the machine.

communications line, stopped its operation.

Document jam or too long document in the
ADF.

the Receive Mode cannot be changed.

- Chapter 2,

Section

4.10.5

Section

4.10.9
p. 2-29

38
3C
84

90 p. 2-48

- Chapter 2,

A2
A3
EA

- Chapter 2,

p. 2-30
p. 2-31
p. 2-45

Section

4.9
p. 2-50

p. 2-51
p. 2-55

Section

4.9.5

High Temperature The room temperature is high. 40 p. 2-33
Hub is Unusable. A USB hub or a hub built-in USB device is

connected.

2-12

- Chapter 2,

Section

4.10.3

Confidential

Error Message Contents

Error Code Refer to:

Image Too Long. Image too long to correct or trim. - Chapter 2,

Section

4.10.4

Image Too Small. Image too small to correct or trim. - Chapter 2,

Section

4.10.4

Ink Absorber Full Purge counter or flushing counter overflown. 46 p. 2-34
Low Temperature The room temperature is low. 40 p. 2-33
Media Error The memory card or USB flash memory is

corrupted or improperly formatted.

- Chapter 2,

Section

4.10.3

Media is Full. The memory card or USB flash memory

loaded in the media slot is full or contains 999
or more files.

- Chapter 2,

Section

4.10.5

No Caller ID No caller ID information has been received. - Chapter 2,

Section

4.9.6

Disc Tray did not Feed No disc tray loaded in the disc guide. 93 p. 2-49
No File No printable files in the m e mo ry card or USB

flash memory drive.

- Chapter 2,

Section

4.10.3

No Ink Cartridge No ink cartridge is loaded. 2A, 2B, 2C, 2Dp. 2-26

No Paper Fed No paper is loaded in the paper tray(s). - Chapter 2,

Section

4.2.1

No Response/Busy The number dialed does not answer or is busy. - Chapter 2,

Section

4.9

Not Registered Speed Dial number not registered. - Chapter 2,

Section

4.9.2

Out of Memory The machine’s memory is full. - Chapter 2,

Section

4.10.5

Out of Fax Memory Data stored in the memory by Memory Send/

Receive operation has exceeded the allowable
memory space.

Paper Jam Recording paper is jammed in the machine. 0E

2-13

- Chapter 2,

Section

4.10.5
p. 2-21

18
31
38
3C
82
84

p. 2-22
p. 2-29
p. 2-30
p. 2-31
p. 2-44
p. 2-45

Confidential

Error Message Contents

Touchscreen
initialization failed

The touch screen was pressed before
completion of power-on initialization.

Error Code Refer to:

ED p. 2-56

Unusable Device

The connected USB device could be broken. - Chapter 2,
Disconnect device
from front connect or
& turn machine off &
then on

Unusable Device
Please Disconnect

A USB device not supported by the machine is

connected.
USB Device.

Wrong Ink Color A color ink cartridge is loaded in the black ink

cartridge slot.
Wrong Paper Size Recording paper that differs from the setting in

size is loaded in the paper tray.

Section

4.10.3

- Chapter 2,

Section

4.10.3

24 p. 2-24

17
80
81

p. 2-22
p. 2-43
p. 2-44

2-14

Confidential

3.3 Communications Error Codes

Code 1 Code 2 Cause Refer to:

10 08 Wrong number called. Chapter 2, Section

11 01 No dial tone detected before start of dialing.
11 02 Busy tone detected before dialing.
11 03 2nd dial tone not detected.
11 05 No loop current detected.
11 06 Busy tone detected after dialing or called.
11 07 No response from the remote station in sending.

11 10 Unobtainable tone detected after dialing.
17 07 No response from the calling station in receiving.
20 01 Unable to detect a flag field.
20 02 Carrier was OFF for 200 milliseconds or longer.
20 03 Abort detected ("1" in succession for 7 bits or more).
20 04 Overrun detected.
20 05 A frame for 3 seconds or more received.

4.9.4

*1

20 06 CRC error in answerback.
20 07 Echo command received.
20 08 Invalid command received.
20 09 Command ignored once for document setting or for

dumping-out at turn-around transmission.
20 0A T5 time-out error.
20 0B CRP received.
20 0C EOR and NULL received.

*1 Available in German models only.

2-15

Confidential

Code 1 Code 2 Cause Refer to:

32 01 Remote terminal only with V.29 capability in 2,400

or 4,800 bps transmission.
32 02 Remote terminal not ready for polling.
32 10 Remote terminal not equipped with password

function or its password switch OFF.
32 11 Remote terminal not equipped with or not ready for

confidential mailbox function.
32 12 Remote terminal not equipped with or not ready for

relay function.
32 13 No confidential mail in the remote terminal.
32 14 The available memory space of the remote terminal is

less than that required for reception of the

confidential or relay broadcasting instruction.
32 18 Remote terminal not equipped with color function.
40 02 Illegal coding system requested.
40 03 Illegal recording width requested.
40 05 ECM requested although not allowed.
40 06 Polled while not ready.

Chapter 2, Section

4.9.4

40 07 No document to send when polled.
40 10 Nation code or manufacturer code not coincident.
40 13 Polled by any other manufacturers' terminal whil e

waiting for secure polling.
40 17 Invalid resolution selected.
40 20 Invalid full-color mode requested.
50 01 Vertical resolution capability changed after

compensation of background color.
63 01 Password plus "lower 4 digits of telephone number"

not coincident.
63 02 Password not coincident.
63 03 Polling ID not coincident.
74 DCN received.
80 01 Fallback impossible.
90 01 Unable to detect video signals or commands within 6

seconds after CFR is transmitted.
90 02 Received PPS containing invalid page count or block

count.

2-16

Confidential

Code 1 Code 2 Cause Refer to:

A0 03 Error correction sequence not terminated even at the

final transmission speed for fallback.

A0 11 Receive buffer empty. (5-second timeout)
A0 12 Receive buffer fu ll during operation except receiv in g

into memory.

A0 13 Decoding error continued on 500 lines or more.
A0 14 Decoding error continued for 15 seconds or more.
A0 15 Timeout: 13 seconds or more for one-line

transmission.

A0 16 RTC not found or carrier OFF signal detected for 6

seconds.

A0 17 RTC found but no command detected for 60 seconds

or more.

A0 19 No image data to be sent.
A8 01 RTN, PIN or ERR received at the calling terminal.
A9 01 RTN, PIN or ERR received at the called terminal.

*1

*1

AA 18 Receive buffer full during receiving into memory.

B0 02 Unable to receive the next-page data.

Chapter 2, Section

4.9.4

B0 03 Unable to receive polling even during turn-around

transmission due to call reservation.
B0 04 PC interface error.

BF 01 Communication canceled by pressing the Stop/Exit

key before establishment of FAX communication*2.

BF 02 Communication canceled by pressing the Stop/Exit

key after establishment of FAX communication

*2

.

BF 03 Tra nsmission canceled due to a scanning error caused

by no document or document feed problem in ADF

scanning in real time transmission.

*1 Available in German models only.
*2 Establishment of FAX communication

FAX communication is established when the calling station receives a DIS (reception capability) signal
from the called station and the called station receives an NSS or DCS (communications test) signal from
the calling station.

2-17

Confidential

Code 1 Code 2 Cause Refer to:

C0 01
C0 02
C0 03
C0 04

No common modulation mode or polling failed.

Unable to detect JM.

Unable to detect CM.

Unable to detect CJ.
C0 10 V. 34 negotiation or training not finished.

C0 11

Modem error detected during V. 34 negotiation or

training.
C0 20

C0 21

Modem error detected during sending of commands.

Modem error detected during receiving of

commands.
C0 22

C0 30

Control channel connection timeout.

Modem error detected during sending of image

signals.
C0 31

Modem error detected during receiving of image

signals.
E0 01 Failed to detect 1,300 Hz signal in burn-in operation.

E0 02 Failed to detect PB signals in burn-in operation.

Chapter 2, Section

4.9.4

FF XX Equipment error. (For X

Section 3.1 "Error Codes.")

X, refer to Chapter 2,

2-18

Confidential

3.4 Status Monitor Errors

Error Message Contents Error Code Refer to:

Cover is Open Any cover opened. 2F

A1

Disc Guide is Open

Disc guide opened.

Document Jam Document jam detected in the ADF. A2

A3
EA

p. 2-27
p. 2-50

Chapter 2,
Section

4.10.9

p. 2-50
p. 2-51

p. 2-55

High Temperature The room temperature is high. 40 p. 2-33
Ink Absorber Full Purge counter or flashing counter overflown. 46 p. 2-34
Ink low The service life of any ink cartridge will be

-

expired soon.
Low Temperature The room temperature is low. 40 p. 2-33
No Ink Cartridge No ink cartridge loaded. 2A, 2B, 2C, 2Dp. 2-26

No Paper Fed No paper loaded in paper tray. -

Chapter 2,
Section

4.2.1

Offline Machine offline. ­Out of Memory The memory is full. -

Paper Jam Recording paper jam. 0E

18
31
38
3C
82
84

Printer Locked.

Replace Ink The service life of any ink cartridge has

Printer function locked. Chapter 2,

26, 27, 28, 29p. 2-25

Chapter 2,
Section

4.10.4

p. 2-21
p. 2-22
p. 2-29
p. 2-30
p. 2-31
p. 2-44
p. 2-45

Section

4.10.7

expired.
Unable to Print 3X Errors around the head/carriage unit. 30 to 3F p. 2-28 to

p. 2-32

Unable to Print 5X Errors around the maintenance unit. 50 to 5E p. 2-35 to

p. 2-38

Unable to Print 7X 75 to 7E p. 2-40 to

p. 2-42

Unable to Scan AX Errors around the scanner. A2 to AF p. 2- 50 to

p. 2-53

2-19

Confidential

Error Message Contents Error Code Refer to:

Unable to Print XX Errors other than 3X, 5X, 7X, and AX. Codes other

than 3X,
5X, 7X and
AX

Wrong Paper Size Recording paper that differs from the setting

in size is loaded in the paper tray.

In duplex printing, recording paper not

17
80
81

allowed for duplex printing is loaded.

p. 2-33 to
p. 2-56

p. 2-22
p. 2-43
p. 2-44

2-20

Confidential

4 TROUBLESHOOTING

4.1 Error Cause and Solutions

First see the user check items. If it cannot recover the machine, proceed to the troubleshooting
table exclusive to service personnel.

 Error Code 0E

Paper Jam

LCD

In duplex printing, a sensor error has occurred during printing on the second side. (During
switchbacking, the registration sensor outputs an unexpected signal.)

User Check

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

- Check that the recording paper is not curled..

Step Cause Solution

1 Registration actuator caught on

the surrounding parts
2 Registration sensor defective Replace the registration sensor PCB ASSY.
3 Main PCB defective Replace the main PCB ASSY.

Check and reposition the registration actuator.

2-21

Confidential

 Error Code 17

Wrong Paper Size

LCD

Recording paper size error. (Duplex PC print/Duplex copy) (Detected by the paper width sensor
or registration sensor)

User Check

- Check whether the recording paper being used is within the specification.

- Check that dark recording paper is not used.

Step Cause Solution

1 Registration actuator caught on

the surrounding parts
2 CR encoder strip stained Replace the CR encoder strip.
3 PF encoder disc stained Replace the PF encoder disc and clean the flushing

4 Registration sensor defective Replace the registration sensor PCB ASSY.
5 Paper feed motor defective Replace the paper feed motor ASSY.
6 Paper width sensor defective Replace the carriage PCB ASSY.
7 Main PCB defective Replace the main PCB ASSY.

Check and reposition the registration actuator.

guide. Refer to Chapter 3, Section 1.

 Error Code 18

Paper Jam

LCD

In switchbacking of paper for printing on the second side, a recording paper jam has occurred.
(The registration sensor does not come ON within the specified paper feeding amount.)

User Check

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

Step Cause Solution

1 Foreign materials in the duplex

print paper path
2 Registration actuator caught on

the surrounding parts
3 Main PCB defective Replace the main PCB ASSY.

Remove foreign materials.

Check and reposition the registration actuator.

2-22

Confidential

Note: Loading a standard ink cartridge sold separately into the machine before an initial
operation causes an error--Error code 20, 21, 22, or 23.

 Error Code 20

Cannot Detect

Cannot identify a black ink cartridge. Or noncompliant ink cartridge loaded.

Error Code 21

Cannot Detect

Cannot identify a yellow ink cartridge. Or noncompliant ink cartridge loaded.

Error Code 22

Cannot Detect

Cannot identify a cyan ink cartridge. Or noncompliant ink cartridge loaded.

Error Code 23

Cannot Detect

LCD

LCD

LCD

LCD

Cannot identify a magenta ink cartridge. Or noncompliant ink cartridge loaded.

User Check

- Check whether a noncompliant ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Connection failure of flat cables

related to the ink refill ASSY
2 Ink cartridge detection sensor

defective
3 Ink remaining sensor or high-

yield ink cartridge sensor

defective
4 Main PCB defective Replace the main PCB ASSY.

Check the connection and reconnect the flat cables.

Replace the ink cartridge detection sensor PCB
ASSY.

Replace the ink refill ASSY.

2-23

Confidential

 Error Code 24

Wrong Color INK

LCD

An ink cartridge of wrong color is loaded. (A color ink cartridge is loaded in the black ink
cartridge slot.)

User Check

- Load the ink cartridge into the correct slot.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge detection sensor

defective
2 Ink remaining sensor or high-

yield ink cartridge sensor

defective
3 Main PCB defective Replace the main PCB ASSY.

Replace the ink cartridge detection sensor PCB
ASSY.

Replace the ink refill ASSY.

2-24

Confidential

 Error Code 26

Ink Low Black

LCD

The service life of the black ink cartridge will be expired soon. (Detected by the black ink
remaining sensor)

Error Code 27

Ink Low Yellow

LCD

The service life of the yellow ink cartridge will be expired soon. (Detected by the yellow ink
remaining sensor)

Error Code 28

Ink Low Cyan

LCD

The service life of the cyan ink cartridge will be expired soon. (Detected by the cyan ink
remaining sensor)

Error Code 29

Ink Low Magenta

LCD

The service life of the magenta ink cartridge will be expired soon. (Detected by the magenta ink
remaining sensor)

User Check

- Replace the ink cartridge.

Step Cause Solution

1 Ink remaining sensor defective Replace the ink refill ASSY.
2 Main PCB defective Replace the main PCB ASSY.

2-25

Confidential

 Error Code 2A

No Ink Cartridge Black

No black ink cartridge loaded. (Detected by the ink cartridge detection sensor)

Error Code 2B

No Ink Cartridge Yellow

No yellow ink cartridge loaded. (Detected by the ink cartridge detection sensor)

Error Code 2C

No Ink Cartridge Cyan

No cyan ink cartridge loaded. (Detected by the ink cartridge detection sensor)

Error Code 2D

No Ink Cartridge Magenta

LCD

LCD

LCD

LCD

No magenta ink cartridge loaded. (Detected by the ink cartridge detection sensor)

User Check

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge detection sensor

defective
2 Main PCB defective Replace the main PCB ASSY.

Replace the ink cartridge detection sensor PCB
ASSY.

2-26

Confidential

 Error Code 2F

Cover is Open / Close Ink Cover

Ink cartridge cover opened.

User Check

- Close the ink cartridge cover.

Step Cause Solution

1 Connection failure of the ink

cartridge cover sensor harness
2 Broken boss on the ink cartridge

cover, working as an actuator for

the ink cartridge cover sensor
3 Ink cartridge cover sensor failure R eplace the ink cartridge cover sensor ASSY.
4 Main PCB defective Replace the main PCB ASSY.

Check the connection and reconnect the harness.

Replace the ink cartridge cover.

LCD

2-27

Confidential

 Error Code 30

Unable to Print 30

Carriage does not move. (Detected by the CR encoder sensor)

User Check

- Remove the jammed paper.

Step Cause Solution

1 CR timing belt or pulley out of

place
2 Foreign materials on the CR

timing belt or around the head/

carriage unit
3 Carriage motor harness

connection failure
4 Leveler roller (LR) ASSY not

mounted correctly on the head/

carriage unit
5 CR encoder strip out of place Set the CR encoder strip into place.

Set the CR timing belt or the pulley into place.

Remove foreign materials.

Check the connection and reconnect the harness.

Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).

LCD

6 CR encoder strip stained Replace the CR encoder strip.
7 CR encoder sensor failure Replace the carriage PCB ASSY.
8 Carriage motor defective Replace the carriage motor.
9 Main PCB defective Replace the main PCB ASSY.

2-28

Confidential

 Error Code 31

Paper Jam / Disc Jam

Cannot detect the origin of the carriage. (Detected by the CR encoder sensor)

User Check

- Remove foreign materials.

Step Cause Solution

1 Foreign materials on the CR

timing belt or around the head/

carriage unit
2 Switching lever guide out of place Reposition the switching lever guide.
3 CR encoder strip stained Replace the CR encoder strip.
4 Switching lever guide defective Replace the switching lever guide.
5 Maintenance unit defective Clean the maintenance unit or replace it.
6 Main PCB defective Replace the main PCB ASSY.

Remove foreign materials.

LCD

 Error Code 32

Unable to Clean 32

Capping load large.

User Check

- Remove the jammed paper.

Step Cause Solution

1 Switching lever guide out of place Reposition the switching lever guide.
2 Leveler roller (LR) ASSY not

mounted correctly on the head/

carriage unit
3 Switching lever guide defective Replace the switching lever guide.
4 Maintenance unit defective Clean the maintenance unit or replace it.

Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).

LCD

2-29

Confidential

 Error Code 35

Unable to Print 35

LCD

Abnormal stop of head/carriage unit. (Error caused by any problem except a paper jam when
the print head is not jetting out ink)

Step Cause Solution

1 Foreign materials on the CR

timing belt or around the head/

carriage unit
2 Switching lever guide out of place Reposition the switching lever guide.
3 Leveler roller (LR) ASSY not

mounted correctly on the head/

carriage unit
4 CR encoder strip stained Replace the CR encoder strip.
5 Maintenance unit defective Clean the maintenance unit or replace it.

Remove foreign materials.

Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).

 Error Code 38

Paper Jam / Disc Jam

LCD

Abnormal stop of head/carriage unit during printing. (Error caused by a paper jam when the
print head is not jetting out ink)

User Check

- Remove the jammed paper.

Step Cause Solution

1 Foreign materials in the recording

paper path or around the head/

carriage unit
2 Maintenance unit defective Clean the maintenance unit or replace it.

Remove foreign materials.

2-30

Confidential

 Error Code 3B

Unable to Print 3B

LCD

Abnormal stop of head/carriage unit during printing. (Error caused by any problem except a
paper jam when the print head is jetting out ink).

Step Cause Solution

1 Foreign materials on the CR

timing belt or around the head/

carriage unit
2 Switching lever guide out of place Reposition the switching lever guid e.
3 Leveler roller (LR) ASSY not

mounted correctly on the head/

carriage unit
4 CR encoder strip stained Replace the CR encoder strip.

 Error Code 3C

Paper Jam / Disc Jam

Remove foreign materials.

Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).

LCD

Abnormal stop of head/carriage unit during printing. (Error caused by a paper jam when the
print head is jetting out ink)

User Check

- Remove the jammed paper.

Step Cause Solution

1 Foreign materials in the recording

paper path or around the head/

carriage unit
2 Leveler roller (LR) ASSY not

mounted correctly on the head/

carriage unit

Remove foreign materials.

Set the LR ASSY into place, using the LR jigs (LR
positioning jig and LR fitting jig).

2-31

Confidential

 Error Code 3E

Unable to Print 3E

Any abnormality in the carriage motor, ASF motor, or paper feed motor.

Step Cause Solution

1 Foreign materials in the recording

paper path
2 Foreign materials in the

maintenance unit
3 Foreign materials on the CR guide

rail
4 Maintenance unit defective Replace the maintenance unit.
5 Engine unit defective Replace the engine unit.
6 Main PCB defective Replace the main PCB ASSY.

 Error Code 3F

Remove foreign materials.

Remove foreign materials.

Remove foreign materials.

LCD

Unable to Print 3F

Carriage does not stop.

Step Cause Solution

1 Carriage motor harness

connection failure
2 CR encoder strip out of place Set the CR encoder strip into place.
3 CR encoder strip stained Replace the CR encoder strip.
4 Carriage motor defective Replace the carriage motor.
5 Main PCB defective Replace the main PCB ASSY.

Check the connection and reconnect the harness.

LCD

2-32

Confidential

 Error Code 40

Unable to Init. 40

LCD

Casing internal thermistor defective. (Detects -20ºC or below or 80ºC or higher)

Step Cause Solution

1 Casing internal temperature

thermistor defective
2 Main PCB defective Replace the main PCB ASSY.

 Error Code 42

Unable to Print 42

Replace the ink refill ASSY.

LCD

Head drive voltage dropped below the lower limit.

User Check

- This error may occur when the ambient temperature is low. Increase the ambient temperature for
use of the machine.

Step Cause Solution

1 Connection failure of the head

flexible cable or carriage flat

cables
2 Print head defective Replace the head/carriage unit.
3 Power supply PCB defective Replace the power supply PCB ASSY.
4 Main PCB defective Replace the main PCB ASSY.

 Error Code 43

Unable to Print 43

Check the connection and reconnect the
corresponding cable(s).

LCD

Head thermistor defective. (Detects -20ºC or below or 80ºC or higher when the power is turned
on)

Step Cause Solution

1 Head temperature thermistor

defective

Replace the carriage PCB ASSY.

2 Main PCB defective Replace the main PCB ASSY.

2-33

Confidential

 Error Code 44

Unable to Print 44

Abnormal temperature of the print head driver.

Step Cause Solution

1 Ink insufficient in the print head Turn the power off and on, then perform an initial

purge.
2 Print head defective Replace the head/carriage unit.
3 Main PCB defective Replace the main PCB ASSY.

 Error Code 46

Unable to Print 46

Purge counter or flushing counter overflown.

LCD

LCD

Step Cause Solution

1 Ink absorber box and flushing box

full of drained ink

*

For the resetting procedures of the purge and flushing counts, refer to Chapter 4, Section 4.1.

 Error Code 48

Replace the ink absorber box and flushing box, then

reset their counts. *

Unable to Init. 48

Head flexible cable halfway inserted.

Step Cause Solution

1 Connection failure of the head

flexible cable or carriage flat

cables
2 Print head defective Replace the head/carriage unit.
3 Main PCB defective Replace the main PCB ASSY.

Check the connection and reconnect the
corresponding cable(s).

LCD

2-34

Confidential

 Error Code 49

Unable to Print 49

LCD

Abnormal head drive voltage. (Does not rise to the specified level)

Error Code 4F

Unable to Print 4F

LCD

The head drive voltage has dropped from the high to low level in an abnormally short period.

Step Cause Solution

1 Connection failure of the head

flexible cable or carriage flat

cables
2 Carriage PCB defective Replace the carriage PCB ASSY.
3 Print head defective Replace the head/carriage unit.
4 Power supply PCB defective Replace the power supply PCB ASSY.
5 Main PCB defective Replace the main PCB ASSY.

Check the connection and reconnect the
corresponding cable(s).

 Error Code 50

Unable to Clean 50

Purge cam switch does not come ON.

Step Cause Solution

1 Foreign materials in the

maintenance unit or around the

paper feed roller
2 Purge cam switch harness

connection failure
3 ASF switching gear A or B

broken
4 Paper feed motor defective Replace the paper feed motor.
5 ASF drive ASSY defective R eplace the ASF drive ASSY.
6 Main PCB defective Replace the main PCB ASSY.

Remove foreign materials.

Check the connection and reconnect the harness.

Replace the ASF switching gear A or B.

LCD

2-35

Confidential

 Error Code 52

Unable to Clean 52

LCD

Failed to detect the origin of the purge cam. (Failed to detect the longest OFF domain of the
purge cam)

Step Cause Solution

1 Foreign materials in the

maintenance unit
2 ASF drive ASSY defective Replace the ASF drive ASSY.
3 Maintenance unit defective Replace the maintenance unit.
4 Main PCB defective Replace the main PCB ASSY.

Remove foreign materials.

2-36

Confidential

 Error Code 5A

Unable to Clean 5A

Abnormal stop of purge cam being driven.

User Check

- Check whether the disc guide is closed with the disc tray being loaded.

Error Code 5B

Unable to Clean 5B

Abnormal stop of pump in the maintenance unit.

Step Cause Solution

1 Foreign materials in the

maintenance unit or around the

paper feed roller
2 PF encoder disc stained Replace the PF encoder disc and clean the flushing

Remove foreign materials.

guide. Refer to Chapter 3, Section 1.

LCD

LCD

3 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY.
4 Ink supply tubes bent Replace the ink refill ASSY.
5 Main drain tube bent Replace the main drain tube.
6 ASF switching gear A or B

broken
7 Paper feed motor defective Replace the paper feed motor.
8 Maintenance unit defective Replace the maintenance unit.
9 Engine unit defective Replace the engine unit.

10 Power supply PCB defective Replace the power supply PCB ASSY.

11 Main PCB defective Replace the main PCB ASSY.

Replace the ASF switching gear A or B.

2-37

Confidential

 Error Code 5D

Unable to Clean 5D

Driver IC overcurrent protection activated when the purge cam was being driven.

Error Code 5E

Unable to Clean 5E

Driver IC overcurrent protection activated when the pump was in operation.

Step Cause Solution

1 Foreign materials in the

maintenance unit or around the

paper feed roller
2 Main drain tube bent Replace the main drain tube.
3 Ink supply tubes bent Replace the ink refill ASSY.
4 ASF switching gear A or B

broken

Remove foreign materials.

Replace the ASF switching gear A or B.

LCD

LCD

5 Maintenance unit defective Replace the maintenance unit.
6 Engine unit defective Replace the engine unit.
7 Main PCB defective Replace the main PCB ASSY.

2-38

Confidential

 Error Code 6C

Unable to Print 6C

Driver IC overcurrent protection activated during running of the ASF motor.

Step Cause Solution

1 Foreign materials in the

maintenance unit or engine unit
2 Main drain tube bent Replace the main drain tube.
3 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY.
4 Ink supply tubes bent Replace the ink refill ASSY.
5 ASF switching gear A or B

broken
6 ASF motor defective Replace the ASF drive ASSY.
7 Maintenance unit defective Replace the maintenance unit.
8 Engine unit defective Replace the engine unit.
9 Main PCB defective Replace the main PCB ASSY.

Remove foreign materials.

Replace the ASF switching gear A or B.

LCD

2-39

Confidential

 Error Code 6F

Unable to Print 6F

ASF motor does not stop. (Keeps rotating for 15 seconds or more)

Step Cause Solution

1 Paper feed motor harness

connection failure
2 Carriage motor harness

connection failure
3 ASF motor harness connection

failure
4 PF encoder disc stained Replace the PF encoder disc and clean the flushing

5 ASF switching gear A or B

broken
6 Paper feed motor defective Replace the paper feed motor.
7 Carriage motor defective Replace the carriage motor.
8 ASF motor defective Replace the ASF drive ASSY.

Check the connection and reconnect the harness.

Check the connection and reconnect the harness.

Check the connection and reconnect the harness.

guide. Refer to Chapter 3, Section 1.
Replace the ASF switching gear A or B.

LCD

9 Maintenance unit defective Replace the maintenance unit.

10 Engine unit defective Replace the engine unit.

11 Power supply PCB defective Replace the power supply PCB ASSY.

12 Main PCB defective Replace the main PCB ASSY.

 Error Code 75

Unable to clean 75

Head capping failed.

Step Cause Solution

1 Foreign materials in the

maintenance unit
2 Foreign materials in the engine

unit

Remove foreign materials.

Remove foreign materials.

LCD

3 Carriage motor defective Replace the carriage motor.
4 ASF motor defective Replace the ASF drive ASSY.
5 Maintenance unit defective Replace the maintenance unit.
6 Main PCB defective Replace the main PCB ASSY.

2-40

Confidential

 Error Code 76

Unable to clean 76

Head uncapping failed.

Step Cause Solution

1 CR encoder strip out of place Set the CR encoder strip into place.
2 Foreign materials in the

maintenance unit
3 ASF motor defective Replace the ASF drive ASSY.
4 Maintenance unit defective Replace the maintenance unit.
5 Main PCB defective Replace the main PCB ASSY.

 Error Code 7A

Remove foreign materials.

Unable to clean 7A

LCD

LCD

Abnormal stop of purge cam during head capping. (When being driven in the capping direction)

Error Code 7B

Unable to clean 7B

LCD

Abnormal stop of purge cam during head uncapping. (When being driven in the uncapping
direction)

Step Cause Solution

1 Foreign materials in the

maintenance unit
2 ASF motor defective Replace the ASF drive ASSY.
3 Maintenance unit defective Replace the maintenance unit.
4 Main PCB defective Replace the main PCB ASSY.

Remove foreign materials.

2-41

Confidential

 Error Code 7D

Unable to clean 7D

Motor driver IC overcurrent protection activated during head capping.

Step Cause Solution

1 Foreign materials in the

maintenance unit
2 ASF motor defective Replace the ASF drive ASSY.
3 Paper feed motor defective
4 Maintenance unit defective Replace the maintenance unit.
5 Main PCB defective Replace the main PCB ASSY.

 Error Code 7E

Remove foreign materials.

Replace the paper feed motor.

MACHINE ERROR 7E

LCD

LCD

Head property data not entered.

Step Cause Solution

1 Head property data not entered Enter the head property data. Refer to Chapter 5,

Section 1.4.23.

2 Head calibration data not written Perform head calibration with Function code 02.

(Refer to Chapter 5, Section 1.4.2.)

3 Main PCB defective Replace the main PCB ASSY.

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 Error Code 80

Wrong Paper Size

LCD

Recording paper size error. (During fax/list printing) (The paper size not suitable for recording
fax was detected by the paper width sensor or registration sensor.)

User Check

- Check whether the recording paper being used is within the specification.

- Check that the dark recording paper is not used.

- Clean the platen.

Step Cause Solution

1 Registration actuator caught on

the surrounding parts
2 CR encoder strip stained Replace the CR encoder strip.
3 PF encoder disc stained Replace the PF encoder disc and clean the flushing

4 Registration sensor defective Replace the registration sensor PCB ASSY.
5 Carriage motor defective Replace the carriage motor.
6 Paper feed motor defective
7 Paper width sensor defective Replace the carriage PCB ASSY.

Check and reposition the registration actuator.

guide. Refer to Chapter 3, Section 1.

Replace the paper feed motor.

8 Main PCB defective Replace the main PCB ASSY.

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 Error Code 81

Wrong Paper Size

LCD

Recording paper size error. (Except during fax/list printing) (The paper width sensor has
detected that the paper width is less than the specified one.)

User Check

- Check whether the recording paper being used is within the specification.

- Check that dark recording paper is not used.

- Clean the platen.

Step Cause Solution

1 CR encoder strip stained Replace the CR encoder strip.
2 Carriage motor defective Replace the carriage motor.
3 Paper width sensor defective Replace the carriage PCB ASSY.
4 Main PCB defective Replace the main PCB ASSY.

 Error Code 82

Paper Jam

LCD

Recording paper jam in paper feeding. (The paper width sensor has failed to detect the leading
edge of paper.)

User Check

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

- Check that dark recording paper is not used.

- Check that the paper tray is fully inserted.

- Check that the jam clear cover is properly closed.

Step Cause Solution

1 Foreign materials inside the

engine unit
2 Chute cover not mounted

correctly
3 Paper width sensor defective Replace the carriage PCB ASSY.
4 Paper pull-in rollers worn out or

stained

Remove foreign materials.

Reposition the chute cover.

Replace the paper pull-in roller holder ASSY.

5 ASF motor defective Replace the ASF drive ASSY.
6 Paper feed roller worn out Replace the engine unit.
7 Main PCB defective Replace the main PCB ASSY.

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 Error Code 84

Paper Jam / Disc Jam

LCD

Recording paper jam in paper ejecting. (The registration sensor sticks to ON even after
completion of paper ejection.)

User Check

- Remove the jammed paper.

Step Cause Solution

1 Registration actuator caught on

the surrounding parts
2 Registration sensor defective Replace the registration sensor PCB ASSY.
3 Main PCB defective Replace the main PCB ASSY.

 Error Code 89

Unable to Print 89

Check and reposition the registration actuator.

LCD

Paper width sensor has failed to detect the origin defined on the paper feed roller.

Step Cause Solution

1 Paper width sensor defective Replace the carriage PCB ASSY.
2 PF encoder disc stained Replace the PF encoder disc and clean the flushing

guide. Refer to Chapter 3, Section 1.
3 Engine unit defective Replace the engine unit.
4 Main PCB defective Replace the main PCB ASSY.

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 Error Code 8A

PRINTER JAM

PF encoder sensor cannot detect the rotation of the paper feed roller.

Error Code 8B

PRINTER JAM

PF encoder sensor detects an abnormal stop of the paper feed roller.

User Check

- Check whether recording paper is jammed.

Step Cause Solution

1 Foreign materials inside the

engine unit

2 Paper feed motor harness

connection failure

3 Connection failure of the PF

encoder sensor harness

Remove foreign materials.

Check the connection and reconnect the harness.

Check the connection and reconnect the harness.

LCD

LCD

4 PF encoder disc defective Replace the PF encoder disc and clean the flushing

guide. Refer to Chapter 3, Section 1.
5 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY.
6 Pressure roller release sensor

defective
7 Paper feed motor defective Replace the paper feed motor.
8 Engine unit defective Replace the engine unit.
9 Main PCB defective Replace the main PCB ASSY.

Replace the pressure roller release sensor PCB
ASSY.

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 Error Code 8C

PRINTER JAM

Driver IC overcurrent protection activated during running of the paper feed motor.

User Check

- Check whether recording paper is jammed.

Step Cause Solution

1 Foreign materials inside the

engine unit
2 PF encoder disc defective Replace the PF encoder disc and clean the flushing

3 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY.
4 Paper feed motor defective Replace the paper feed motor.
5 Engine unit defective Replace the engine unit.
6 Main PCB defective Replace the main PCB ASSY.

Remove foreign materials.

guide. Refer to Chapter 3, Section 1.

LCD

 Error Code 8F

Unable to Print 8F

Paper feed motor cannot stop.

Step Cause Solution

1 Paper feed motor harness

connection failure
2 Paper feed motor defective Replace the paper feed motor.
3 Main PCB defective Replace the main PCB ASSY.

Check the connection and reconnect the harness.

LCD

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 Error Code 90

Disc Tray hits at the back

Disc tray collided against an obstacle in the rear of the machine.

User Check

- Leave at least 10 cm (4 inches) of free space behind the machine.

- Clear any obstacles from the rear of the machine.

- Clear any obstacles from the surroundings of the jam clear cover.

- Check that the jam clear cover is properly closed.

- Remove recording paper from t he paper pat h.

Step Cause Solution

1 Disc tray worn out
2 Foreign materials inside the

engine unit
3 Chute cover not mounted

correctly
4 PF encoder disc defective Replace the PF encoder disc and clean the flushing

Replace the disc tray.
Remove foreign materials.

Reposition the chute cover.

guide. Refer to Chapter 3, Section 1.

LCD

5 PF encoder sensor PCB defective Replace the PF encoder sensor PCB ASSY.
6 Paper feed motor defective

 Error Code 91

Replace the paper feed motor.

Unable to Init. 91

Pressure roller has failed to be released.

Step Cause Solution

1 Foreign materials inside the

engine unit
2 Switching lever guide out of place Repositi on the switching lever guide.
3
4 Switching lever guide defective Replace the switching lever guide.
5 Pressure roller release sensor

6 CR encoder sensor defective Replace the carriage PCB ASSY.

CR encoder strip stained

defective

Remove foreign materials.

Replace the CR encoder strip.

Replace the pressure roller release sensor PCB
ASSY.

LCD

7 ASF drive ASSY defective Replace the ASF drive ASSY.
8 Engine unit defective Replace the engine unit.
9 Main PCB defective Replace the main PCB ASSY.

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 Error Code 92

Unable to Init. 92

Pressure roller has failed to be depressed.

User Check

- Check that no recording paper is jammed in the engine unit.

Step Cause Solution

1 Switching lever guide defective Replace the switching lever guide.
2 ASF drive ASSY defective Replace the ASF drive ASSY.
3 Engine unit defective Replace the engine unit.
4 Main PCB defective Replace the main PCB ASSY.

 Error Code 93

Check for a Printable Disc.

LCD

LCD

Disc size error. Or no disc is loaded on the disc tray.

User Check

- Load a disc on the disc tray.

- Check whether the disc loaded is within the specification.

Step Cause Solution

1 Paper width sensor defective Replace the carriage PCB ASSY.
2 Main PCB defective Replace the main PCB ASSY.

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 Error Code A1

Cover is Open

Document scanner unit opened.

User Check

- Close the document scanner unit.

Step Cause Solution

1 Document scanner open actuator

out of place
2 Panel harness connection failure Check the connection and reconnect the harness.
3 Panel PCB defective Replace the panel PCB ASSY.
4 Rubber key defective Replace the rubber key.
5 Document scanner open actuator

defective
6 Broken boss on the document

scanner unit, which presses the

document scanner open actuator
7 Main PCB defective Replace the main PCB ASSY.

Set the document scanner open actuator into place.

Replace the control panel ASSY.

Replace the document scanner unit.

LCD

 Error Code A2

DOCUMENT JAM

During ADF scanning, a document of 90 cm or longer is detected.

User Check

- Check whether the document scanned is longer than the specified limit.

- Remo ve the jammed document.

Step Cause Solution

1 Document scanning position

actuator caught on the

surrounding parts
2 Document scanning position

sensor defective
3 ADF motor defective Replace the ADF motor.
4 ADF unit defective Replace the ADF unit.
5 Main PCB defective Replace the main PCB ASSY.

Check and reposition the document scanning
position actuator.

Replace the document scanning position sensor PCB
ASSY.

LCD

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 Error Code A3

DOCUMENT JAM

During ADF scanning, the document scanning position sensor does not come ON.

User Check

- Remo ve the jammed document.

Step Cause Solution

1 Foreign materials in the ADF

document path
2 Document scanning position

actuator out of place
3 Document scanning position

sensor harness connection failure
4 Document scanning position

sensor defective
5 ADF motor defective Replace the ADF motor.
6 ADF unit defective Replace the ADF unit.
7 Main PCB defective Replace the main PCB ASSY.

Remove foreign materials.

Set the document scanning position actuator into
place.

Check the connection and reconnect the harness.

Replace the document scanning position sensor PCB
ASSY.

LCD

 Error Code A5

Unable to Scan A5

Detected abnormal level data in the CIS scanning result during fax sending (1st time).

Error Code A6

Unable to Scan A6

Detected abnormal level data in the CIS scanning result during fax sending (retry).

Step Cause Solution

1 White level data failure Use Function code 55.

Refer to Chapter 5, Sectio n 1.4.16.
2 CIS unit defective Replace the CIS unit.
3 White reference film stained Replace the document scanner unit.
4 Main PCB defective Replace the main PCB ASSY.

LCD

LCD

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 Error Code A7

Unable to Scan A7

Mismatch between actual CIS type and EEPROM data.

Step Cause Solution

1 CIS type data mismatch Specify the CIS type with Function code 59.

Refer to Chapter 5, Sectio n 1.4.18.
2 Main PCB defective Replace the main PCB ASSY.

 Error Code A8

Unable to Init. A8

Color parameter matching error. (Used for debugging at the factory.)

Step Cause Solution

LCD

LCD

1 Program malfunctioning Reload firmware to the main PCB.

Refer to Chapter 4, Section 2.1.
2 Main PCB defective Replace the main PCB ASSY.

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 Error Code AF

Unable to Scan AF

CIS positioning error. (Home positioning failed)

Step Cause Solution

1 Document scanner motor harness

connection failure
2 CIS flat cable connection failure Check the connection and reconnect the flat cable.
3 CIS unit defective Replace the CIS unit.
4 Document scanner unit defective Replace the document scanner unit.
5 Main PCB defective Replace the main PCB ASSY.

 Error Code BD

Check the connection and reconnect the harness.

Unable to Scan BD

LCD

LCD

Black level data error in scanning.

Step Cause Solution

1 Black level data failure Use Function code 55.

Refer to Chapter 5, Sectio n 1.4.16.
2 CIS unit defective Replace the CIS unit.
3 White reference film stained Replace the document scanner unit.
4 Main PCB defective Replace the main PCB ASSY.

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 Error Code DF

Lightning damage often causes this error. Check whether the power supply PCB or MJ PCB has
burn marks.

Unable to Init. DF

SDAA failure.

Error Code E0

Unable to Init. E0

Cannot start up the modem normally even after resetting it.

Step Cause Solution

1 Main PCB defective Replace the main PCB ASSY.

 Error Code E2

MACHINE ERROR E2

LCD

LCD

LCD

Wired LAN MAC address not registered.

Error Code E3

MACHINE ERROR E3

Failed to get a wireless LAN MAC address.

Step Cause Solution

1 Wireless LAN PCB harness

connection failure
2 Wireless LAN PCB defective Replace the wireless LAN PCB ASSY.
3 Main PCB defective Replace the main PCB ASSY.

Check the connection and reconnect the harness.

LCD

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 Error Code E6

Unable to Init. E6

EEPROM write error.

Step Cause Solution

1 Main PCB defective Replace the main PCB ASSY.

 Error Code EA

DOCUMENT JAM

Document removed at phase B. (Detected by the document detection sensor)

User Check

- Send a fax again.

LCD

LCD

Step Cause Solution

1 Document detection actuator out

of place
2 Document detection sensor

defective
3 Main PCB defective Replace the main PCB ASSY.

 Error Code EC

Set the document detection actuator into place.

Replace the document detection sensor PCB ASSY.

Unable to Init. EC

LCD connection failure.

Step Cause Solution

1 LCD flat cable connection failure Check the connection and reconnect the flat cable.
2 LCD defective Replace the LCD unit.
3 Main PCB defective Replace the main PCB ASSY.

LCD

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