1-6 100-214-239
Safety and Support
Returning Equipment for Repair
Before sending equipment for repair, provide as much information with the equipment to help determine the problem with the system. Fill in any details below or on
a separate sheet.
1. Describe the problem; provide as much detail as possible. For example, is this a
new problem? Is the problem intermittent? How often does it occur? H ow long
before it occurs if you are just powering up?
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2. Is y our equipm ent i n an automat ed s ystem? If so, is the problem related to Start/
Stop control, or interaction with P LC’s or other devices, etc.?
3. If the problem is with an external signal or output, which one?
If known, include plug/pin # (e.g., P29, pin #3):
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4. What are the setu p parameters?
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5. What is your application (e.g., cont inuous, pulse, temperature, etc.)?
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6. Name and phone number of the person most familiar with the problem:
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7. Notify th e Branson office prior to shipping the equipment.
NOTE
i ToReturn Equipment to Branson, you must firstobtain an RGA number from
a Branson representative, or the shipment may b e delayed or refused.
8. For equipment not cov ered by warranty, include a purchase order for the repair
costs to avoid delay.
9. Pack carefully in original packing mate rial to avoid damage in shipment.
10. Return general repairs by any desired method. Send priority repairs by air freight.
11. Prepay the transportation charges FOB Danbury, Connec ticut, U.S.A.
Notes:
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