Brady BBp72 User Manual

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USER'S MANUAL
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Edition: 9/2009 - Part No. 9008872 Copyright
This documentation as well as translation hereof are property of the manufacturer. The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original
Trademark
Centronics® is a registered trademark of the Data Computer Corporation. Microsoft® is a registered trademark of the Microsoft Corporation. Windows 2000®, 2003®, XP® are registered trademarks of the Microsoft Corporation. TrueTypeTM is a registered trademark of Apple Computer, Inc.
Editor
Regarding questions or comments please contact Brady.
Topicality
Due to the constant further development of our products discrepancies between documentation and product can occur. Please check www.bradyid.com (US) or www.bradyeurope.com (Europe) for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of Brady.
Operator's Manual for the following products
BRADY Belgium
Industriepark C/3 Lindestraat 20 9240 Zele Tel. +32 (0) 52 45 78 11 Fax +32 (0) 52 45 78 12
BRADY Denmark
Svendborgvej 39 B DK - 5260 Odense S Tel. +45 66 14 44 00 Fax +45 66 14 44 50
BRADY France
Parc EUROCIT 45, avenue de l’Europe 59436 Roncq Cedex Tel. +33 (0) 3 20 01 08 70 Fax +33 (0) 3 20 01 08 76
BRADY Germany
Büchenhöfe 2 63329 Egelsbach Tel. +49 (0) 6103 7598 660 Fax +49 (0) 6103 7598 670
BRADY Hungary
Puskás Tivadar u. 4. H-2040 Budaörs Tel. +36 20 42 85 25 Fax +36 20 42 85 26
BRADY Italy
Via Pitagora 18 20128 Milano Tel. +39 02 26 00 00 22 Fax +39 02 25 75 351
BRADY Norway
Breivika Industrivei 9 6018 Ålesund Tel. +47 70 19 10 30 Fax +47 70 19 05 67
Brady Slovakia
Na Pántoch 18 831 06 Bratislava Tel. +421 2 3300 4800 Fax +421 2 3300 4801
BRADY Spain
Carretera de Barcelona, 88 Esc B Entresuelo 9C 08302 Mataro Tel. +34 900 902 993 Fax +34 900 902 994
Brady Sweden
Karins väg 5 194 54 Upplands Väsby Tel. +46 (0) 8 590 057 30 Fax +46 (0) 8 590 818 68
BRADY Turkey
Selvili Sok. No:3/4
4.Levent Istanbul 34330 Tel. +90 212 264 02 20 Fax +90 212 270 83 19
BRADY United Kingdom
Wildmere Industrial Estate Banbury, Oxon – OX16 3JU Tel. +44 (0) 1295 228 200 Fax +44 (0) 1295 228 100
BRADY WORLDWIDE
Australia...................612-8717-6300
Brazil.....................55-11-3686-4720
Canada ...................1-800-263-6179
China (Beijing) ......86-10-6788-7799
China (Shanghai) .86-21-6886-3666
China (Wuxi) .........86-510-528-2222
Hong Kong ..............852-2359-3149
Japan ......................81-45-461-3600
Korea ......................82-31-451-6600
Latin America ..........1-414-540-5560
Malaysia ...................60-4-646-2700
Mexico .......................525-399-6963
New Zealand ..........61-2-8717-2200
Philippines ................63-2-658-2077
Singapore ..................65-6477-7261
Taiwan ..................886-2-2657-6108
Thailand ....................66-2-793-9200
U.S.A. .....................1-800-537-8791
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Table of Contents
1 Introduction ............................................................................................................................................4
1.1 Instructions ...............................................................................................................................................4
1.2 Intended Use ............................................................................................................................................4
1.3 Safety Instructions ....................................................................................................................................4
1.4 Environment .............................................................................................................................................5
2 Installation .............................................................................................................................................. 6
2.1 Device Overview ......................................................................................................................................6
2.2 Unpacking and Setting-up the Printer ......................................................................................................8
2.3 Connecting the Device .............................................................................................................................8
2.3.1 Connecting to the Power Supply ........................................................................................................ 8
2.3.2 Connecting to a Computer or Computer Network ..............................................................................8
2.4 Switching on the Device ...........................................................................................................................8
3 Control Panel ..........................................................................................................................................9
3.1 Structure of the Control Panel ..................................................................................................................9
3.2 Symbol Displays .......................................................................................................................................9
3.3 Printer States .........................................................................................................................................10
3.4 Key Functions .........................................................................................................................................11
4 Loading Material ...................................................................................................................................12
4.1 Loading Media from Roll ........................................................................................................................12
4.1.1 Positioning the Media Roll on the Roll Retainer ............................................................................... 12
4.1.2 Inserting a Media Strip into the Print Mechanics .............................................................................. 13
4.1.3 Setting the Material Sensor .............................................................................................................. 14
4.2 Loading Transfer Ribbon ........................................................................................................................ 15
4.3 Setting the Feed Path of the Transfer Ribbon ........................................................................................ 16
4.4 Setting the Head Locking Systems ........................................................................................................16
5 Printing Operation ................................................................................................................................17
5.1 Printhead Protection ............................................................................................................................... 17
5.2 Directions for Double-Sided Printing ......................................................................................................17
5.2.1 Designing the Print Image ................................................................................................................ 17
5.2.2 Identical Images on Both Sides ........................................................................................................17
5.2.3 Backfeed...........................................................................................................................................17
5.2.4 Synchronization in Cut Mode............................................................................................................17
6 Cleaning ................................................................................................................................................18
6.1 Cleaning Information ..............................................................................................................................18
6.2 Cleaning the Print Rollers ......................................................................................................................18
6.3 Cleaning the Printheads .........................................................................................................................18
7 Fault Correction ...................................................................................................................................19
7.1 Types of Errors ....................................................................................................................................... 19
7.2 Problem Solution ....................................................................................................................................19
7.3 Error Messages and Fault Correction ....................................................................................................20
8 Media .....................................................................................................................................................22
8.1 Media Dimensions .................................................................................................................................. 22
8.2 Device Dimensions ...............................................................................................................................23
8.3 Reex Mark Dimensions ........................................................................................................................24
8.4 Cut-out Mark Dimensions ....................................................................................................................... 25
9 Licences ................................................................................................................................................ 26
10 Index ...................................................................................................................................................... 27
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1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger to your health or life.
!
Warning!
Indicates a hazardous situation that could lead to injuries or material damage.
!
Attention!
Draws attention to possible dangers, material damage or loss of quality.
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Notice! Gives you tips. They make a working sequence easier or draw attention to important working processes.
Environment! Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special ttings).
Zeit
Information in the display.
1.2 Intended Use
The device is manufactured in accordance with the current technological status and the recognized safety rules. However, danger to the life and limb of the user or third parties and/or damage to the device and other tangible assets can arise during use.
The device may only be used for its intended purpose and if it is in perfect working order, and it must be used with regard to safety and dangers as stated in the operating manual.
The device printer is intended exclusively for printing suitable materials that have been approved by the manufac­turer. Any other use or use going beyond this shall be regarded as improper use. The manufacturer/supplier shall not be liable for damage resulting from unauthorized use; the user shall bear the risk alone.
Usage for the intended purpose also includes complying with the operating manual, including the manufacturer‘s
maintenance recommendations and specications.
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Notice! The complete documentation is included in the scope of delivery on CD ROM, and can also currently be found in the Internet.
1.3 Safety Instructions
The device is congured for voltages of 100 to 240 V AC. It only has to be plugged into a grounded socket. Only connect the device to other devices which have a protective low voltage. Switch off all affected devices (computer, printer, accessories) before connecting or disconnecting. The device may only be used in a dry environment, do not expose it to moisture (sprays of water, mists, etc.). Do not use the device in an explosive atmosphere. Do not use the device close to high-voltage power lines. If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry etc. do not come into
contact with the exposed rotating parts. The device or parts of it, especially the printheads can become hot while printing. Do not touch during operation,
and allow to cool down before changing material and before disassembly.
1 Introduction
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Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach into the swivel range of the cover.
Perform only those actions described in this operating manual. Work going beyond this may only be performed by trained personnel or service technicians.
Unauthorized interference with electronic modules or their software can cause malfunctions.
Other unauthorized work on or modications to the device can also endanger operational safety.
Always have service work done in a qualied workshop, where the personnel have the technical knowledge and tools required to do the necessary work.
There are various warning stickers on the device. They draw your attention to dangers. Warning stickers must therefore not be removed, as then you and other people cannot be aware of dangers and may be injured.
The maximum sound pressure level LpA is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.4 Environment
Obsolete devices contain valuable recyclable materials that should be sent for recycling.
Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
Take old batteries to collection boxes in shops or public waste disposal centers.
1 Introduction
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2.1 Device Overview
12 13
6
9
8
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2
1
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4
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Display Navigator pad Peripheral port (covered) Flap Cover Inner margin stop Outer margin stop Roll retainer Upper ribbon supply hub Upper ribbon take-up hub Print mechanics Lower ribbon supply hub Lower ribbon take-up hub
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2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Fig. 1 Overview
22 23
20
19
24
21
17
16
15
14
18
Ribbon deection
Printhead retainer with upper printhead Print roller Guides Hold-down ( Option) Guide roller Allen key Material sensor Pivot arm with guide roller ( Option) Printhead locking lever Knob for guide adjustment
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
Fig. 2 Print mechanics - upper print unit
2 Installation
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22
21 29
27
26
25
24
28
Material sensor Pivot arm with guide roller ( Option) Knob for guide adjustment Guides Print roller Printhead retainer with lower printhead
Ribbon deection
Printhead locking lever
21.
22.
24.
25.
26.
27.
28.
29.
Fig. 3 Print mechanics - lower print unit
30 31
32
33 34
35 36
37
Power switch Power connection jack Slot for PC Card Type II Slot for CompactFlash memory card Ethernet 10/100 Base-T 2 USB master ports for keyboard, scanner or service key USB high-speed slave port Serial RS-232 C port
30.
31.
32.
33.
34.
35.
36.
37.
Fig. 4 Connections
2 Installation
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2 Installation
2.2 Unpacking and Setting-up the Printer
Lift the transfer printer out of the box via the straps. Check transfer printer for damage which may have occurred during transport. Set up printer on a level surface. Remove foam transportation safeguards near the printhead. Check delivery for completeness.
Contents of delivery:
Transfer printer Power cable Documentation Documentation on CD-ROM
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Notice! Please keep the original packaging in case the printer must be returned.
!
Attention!
The device and printing materials will be damaged by moisture and wetness.
Set up transfer printers only in dry locations protected from splash water.
2.3 Connecting the Device
The standard available interfaces and connectors are shown in gure 4.
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply voltage of 230 V~/50 Hz or 115 V~/60 Hz without adjustment.
Check that the device is switched off. Plug the power cable into the power connection socket (31). Plug the power cable into a grounded socket.
2.3.2 Connecting to a Computer or Computer Network
!
Attention!
Inadequate or no grounding can cause malfunctions during operations. Ensure that all computers and cables connected to the transfer printer are grounded.
Connect the transfer printer to a computer or network by a suitable cable.
For details of the conguration of the individual interfaces Conguration Manual.
2.4 Switching on the Device
When all connections have been made:
Switch the printer on at the power switch (30). The printer performs a system test, and then shows the system status ready in the display.
If an error occurs during the system test, the symbol and type of error are displayed.
    
1.
2.
3.
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3.1 Structure of the Control Panel
The user can control the operation of the printer with the control panel, for example:
Issuing, interrupting, continuing and canceling print jobs,
Setting printing parameters, e.g. heat level of the printhead, print speed, interface conguration, language and
time of day ( Conguration Manual), Start the test functions ( Conguration Manual), Control stand-alone operation with a memory module ( Conguration Manual),
Update the rmware ( Conguration Manual).
Many functions and settings can also be controlled by software applications or by direct programming with a computer using the printer’s own commands. Programming Manual for details.
Settings made on the control panel make the basic settings of the transfer printer.
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Notice! It is advantageous, whenever possible, to make adaptations to various print jobs in the software.
1
2
Ready
6
The control panel consists of a graphic display (1) and the navigator pad (2) with ve integrated keys.
The graphic display indicates the current status of the printer and the print job, indicates faults and shows the printer settings in the menu.
Fig. 5 Control Panel
3.2 Symbol Displays
The symbols shown in the following table may appear in the status line of the display, depending on the printer
conguration. They enable the current printer status to be seen quickly. For the conguration of the status line the
Conguration Manual.
Symbol Description Symbol Description Symbol Description
Clock
Ethernet link status
User memory in the clock circuit
Date sheet
Temperature of the printhead
Used memory
Date/time digital
PPP funds
Input buffer
Ribbon supply
Debug window for abc programs
Access to memory card
Wi-Fi signal strength
Control of the lower display line is handed over to an abc program
Printer is receiving data
Table 1 Symbol displays
3 Control Panel
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3 Control Panel
3.3 Printer States
State Display Description Ready Ready
and congured symbol displays, such as time and date
The printer is in the ready state and can receive data.
Printing label Printing label
and the number of the printed label in the print job.
The printer is currently processing an active print job.
Data can be transmitted for a new print job. The new print job will start when the previous one
has nished.
Pause Pause
and the symbol
The printing process has been interrupted by the operator.
Correctable error
and the type of error and the number of labels still to
be printed.
An error has occurred that can be rectied by the
operator without interrupting the print job. The print job can be continued after the error has
been rectied.
Irrecoverable error
and the type of error and the number of labels still to
be printed.
An error has occurred that cannot be rectied
without interrupting the print job.
Critical error
and the type of error
An error occurs during the system test.
Switch the printer off and then on again at the power switch or
Press cancel key.
Call Service if the fault occurs persistently.
Power Save Mode
and the key lighting is switched off
If the printer is not used for a lengthy period, it automatically switches to power save mode.
To exit power save mode: Press any key on the navigator pad.
Table 2 Printer states
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3 Control Panel
3.4 Key Functions
The key functions depend on the current printer state:
Active functions: Labels and symbols on the navigator pad keys light up. Active functions light up white in print mode (e. g. menu or feed).
Active functions light up orange in the ofine menu (arrows, key 8 ).
Key Display State Function menu lights
Ready
Ready To the ofine menu
feed lights
Ready
Ready Feeds a blank label
pause lights
Printing label
Printing label
in cut mode only
Interrupt print job, printer goes into "Pause" state
Pause
Pause
in cut mode only
Continue the print job, printer goes into "Printing label" state
ashes
Correctable error Continue the print job after rectifying the error,
printer goes into "Printing label" state
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Notice : The labels, which are printed by the lower printer but not yet printed by the upper printhead when the error occurs, cannot be repeated by the printer. So the amount of the printed label will be reduced within the print job.
cancel lights
Printing label
Printing label
Short press g cancels the current print job Longer press g cancels the current print job
and deletes all print jobs
Pause
Pause Correctable error
ashes
Irrecoverable error
8
lights
Error Call Help - Concise information for rectifying the
fault will be displayed
Table 3 Key functions in the print mode
Key Menu Parameter setting
Parameter choice Numeric value
Return from a submenu - Increase of the number at the
cursor position
Jump into a submenu - Decrease of the number at the
cursor position
Menu option to the left Sheets to the left Cursor shift to the left
Menu option to the right Sheets to the right Cursor shift to the right
8
Start of a selected menu option
Pressing 2 s: Leaving the ofine menu
Conrmation of the selected value
Pressing 2 s: Abort without changing the value
Table 4 Key functions in the ofine menu
-
-
-
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Notice! For adjustments and simple installation work, use the accompanying Allen key located in the upper section of the print unit. No other tools are required for the work described here.
4.1 Loading Media from Roll
4.1.1 Positioning the Media Roll on the Roll Retainer
2
4
1
5
3
6
6 3
5
Fig. 6 Loading media from roll Fig. 7 Margin stop (4) unxed (left) and xed (right)
Open cover. Turn ring (6) counterclockwise, so that the arrow (5) points to the symbol , and thus release the margin stop
(4). Remove the margin stop (4) from the roll retainer (3). Load label roll (2) on the roll retainer (3). Re-mount the margin stop (4) onto the roll retainer (3). Push the margin stop (4) until both margin stops (1,4)
touch the label roll (2) and a clear resistance is encountered. Turn ring (6) clockwise, so that the arrow (5) points to the symbol , and thus x the margin stop (4) on the roll
retainer.
1.
2.
3.
4.
5.
6.
4 Loading Material
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4 Loading Material
4.1.2 Inserting a Media Strip into the Print Mechanics
1
Fig. 8 Material feed path
Unroll a longer material strip of approx. 50 cm. Guide the media strip to the print mechanics as shown in gure 8. If the media is coming from above (gure 8 right side) guide it around the pivot arm (1).
Turn lever (2) counterclockwise and levers (7,8) clockwise to lift both printheads and the hold-down (9). Move guides (5,6) apart with the knob (4) until the media can pass between them.
Guide media strip through the print mechanics as shown in gure 9 to the upper print roller (3) and place the strip
between the guides (5,6). Move guides against the edges of the material by turning the knob (4). Fix the media by closing the upper printhead. Turn the media roll against the feed direction to tighten the media. Close the lower printhead. Close the hold-down.
8
6
5
7
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3
2
9
Fig. 9 Inserting a media strip into the print mechanics
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4.1.3 Setting the Material Sensor
1 32 4
Fig. 10 Setting the material sensor
The material sensor (2) can be shifted perpendicular to the direction of media ow for adaptation to the media. The
sensor unit is marked with indentation (4) on the label sensor retainer.
Slightly loosen the screw (3) with Allen key (1).
Position sensor by moving it in such a way that the sensor can detect a reex or cut-out mark.
Tighten the screw (3).
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4 Loading Material
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4 Loading Material
4.2 Loading Transfer Ribbon
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Notice! With direct thermal printing, do not load a transfer ribbon; if one has already been loaded, remove it.
6
1 2
3 4
5
7
8
9
Fig. 11 Load transfer ribbon Fig. 12 Transfer ribbon feed path
Clean printheads before loading the transfer ribbon ( 6.3 on page 18). Turn lever (6) counterclockwise to lift the upper printhead. Slide transfer ribbon roll (1) onto the ribbon supply hub (3) so that the color coating of the ribbon faces downward
when being unwound. Position the ribbon roll (1) in such a way that both ends of the roll show identical scale values.
Hold transfer ribbon roll (1) rmly and turn knob (3) on ribbon supply hub counterclockwise until the transfer ribbon
roll is secured.
i
Notice! To rewind the transfer ribbon use a core with a width between the width of the supply roll and 115 mm.
Slide suitable transfer ribbon core (4) onto the transfer ribbon take-up hub (5). Position and secure it in the same way like the supply roll.
Guide transfer ribbon through the print unit as shown in Fig. 12. Secure starting end of transfer ribbon to middle of the transfer ribbon core (4) with adhesive tape. When using
cores which are wider than the transfer ribbon use the scale (7) at the printhead retainer to adjust the path of the ribbon. Ensure counterclockwise rotation direction of the transfer ribbon take-up hub.
Turn transfer ribbon take-up hub (5) counterclockwise to smooth out the feed path of the transfer ribbon. Turn lever (6) clockwise to lock the printhead.
Open the ap (9) and load transfer ribbon to the lower print unit (8) in a similar way. All previous statements of
direction apply contrariwise excepting the turning of the knobs.
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2.
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4.
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6.
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4.3 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon deection can be adjusted so as to prevent
wrinkles.
i
Notice! The adjustment is best carried out during printing.
1
2
2
1
Fig. 13 Setting the upper ribbon feed path Fig. 14 Setting the lower ribbon feed path
Read current setting on the scale (1) and record if necessary. Turn screw (2) with Allen key and observe the behavior of the ribbon.
In the + direction, the inner edge of the ribbon is tightened, and the outer edge is tightened in the - direction.
4.4 Setting the Head Locking Systems
2
4
1
1
2
3
Fig. 15 Setting the upper head locking system Fig. 16 Setting the lower head locking system
The printheads are pushed on via two plungers (1). In the basic setting the plungers are set in the middle of the printhead retainer. This setting can be used for the most applications.
If the print density decreases in the outer areas when using very large media, the plungers can be displaced :
Turn lever (3) clockwise and the lever (4) counterclockwise to lock the printheads. Loosen threaded pins (2) at the plungers (1) with Allen key. Displace plungers symmetrically as necessary maximal to the scale value 70. Tighten the threaded pins (2).
1.
2.
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3.
4.
4 Loading Material
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5 Printing Operation
5.1 Printhead Protection
!
Attention!
Printhead damage caused by improper handling!
Do not touch the heating elements of the printheads with the ngers or sharp objects.
Ensure that the material is clean. Ensure that the material surfaces are smooth. Rough material act like emery paper and reduce the
service life of the printhead. Print with the lowest possible printhead temperature.
  
5.2 Directions for Double-Sided Printing
The printer is ready for operation when all connections have been made and labels and, if applicable, the transfer ribbon have been loaded.
5.2.1 Designing the Print Image
Dene the double material width as label width.
Place the information for one print side at x-coordinates between 0 and the material width. Place the information for the other side at x-coordinates between the single and the double material width.
i
Notice! The assignment of the two print images to the upper or lower printhead is depending on the parameters for rotating (command O R) or mirroring (command O M) the print image. Programming Manual.
5.2.2 Identical Images on Both Sides
Dene the single material width as label width.
Place the information. Activate in the printer driver menu General > Print Settings > Advanced Setup > Options the setting "top side
same as bottom". or
For direct programming use the command O B Programming Manual.
5.2.3 Backfeed
i
Notice! Feeding back the material to the lower printhead in the cut mode or between print jobs is not allowed.
To avoid the backfeed :
Activate in the printer driver menu General > Print Settings > Advanced Setup > Options the settings "ignore label position" and "Force optimized printing".
or For direct programming use the command O F Programming Manual.
5.2.4 Synchronization in Cut Mode
To guarantee the correct length of the rst label a cut prior print job is required :
Activate in the printer driver menu General > Print Settings > Advanced Setup the setting "cut before labels". or
For direct programming use the command C s Programming Manual.
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Page 18
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6 Cleaning
6.1 Cleaning Information
Danger!
Risk of death via electric shock!
Disconnect the printer from the power supply before performing any maintenance work.
The transfer printer requires very little maintenance. It is important to clean the thermal printheads regularly. This guarantees a consistently good printed image and plays
a major part in preventing premature wear of the printhead. Otherwise, the maintenance is limited to monthly cleaning of the device.
!
Attention!
The printer can be damaged by aggressive cleansers. Do not use abrasive cleaners or solvents for cleaning the external surfaces or modules.
Remove dust and paper uff from the print area with a soft brush or vacuum cleaner.
The cover of the printer can be cleaned with a standard cleanser.
6.2 Cleaning the Print Rollers
Accumulations of dirt on the print rollers may impair the media transport and the print quality.
Lift the printheads. Remove media and transfer ribbon from the printer. Remove deposits with roller cleaner and a soft cloth. If the roller appears damaged, replace it Service Manual.
6.3 Cleaning the Printheads
Cleaning intervals: direct thermal printing - every media roll change thermal transfer printing - every ribbon roll change Substances may accumulate on the printheads during printing and adversely affect printing, e.g. differences in
contrast or vertical stripes.
!
Attention!
Printheads can be damaged! Do not use sharp or hard objects to clean the printheads. Do not touch protective glass layer of the printheads.
!
Attention!
Risk of injury from the hot printhead lines. Ensure that the printheads have cooled down before starting cleaning.
Lift the printheads. Remove media and transfer ribbon from the printer. Clean printhead surfaces with special cleaning pen or a cotton swab dipped in pure alcohol. Allow printheads to dry for 2–3 minutes before commissioning the printer.
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   
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7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three possible error states according to the type of error.
State Display Key Remark Correctable error
pause ashes cancel lights
3.4 on page 11
Irrecoverable error
cancel ashes
Critical fault
-
Table 5 Error states
!
Attention!
State "Correctable error" : The labels, which are printed by the lower printer but not yet printed by the upper printhead when the error
occurs, cannot be repeated by the printer. So the amount of the printed label will be reduced within the print job.
If necessary print more labels in a new job.
If the print job contains counters, after pressing the pause key the print job would be resumed with erroneous counter values.
Quit the print job with the cancel key. Start a new print job with adapted counter values.
 
7.2 Problem Solution
Problem Cause Remedy
Transfer ribbon creases Transfer ribbon deection not adjusted Adjust the transfer ribbon deection.
4.3 on page 16
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or voids
Printhead is dirty Clean the printhead
6.3 on page 18 Temperature too high Decrease temperature via software. Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer does not stop after transfer ribbon runs out
Thermal printing is chosen in the software Change to thermal transfer printing.
Printer prints a sequence of characters instead of the label format
Printer is in ASCII dump mode Cancel the ASCII dump mode.
Printer transports label media, but transfer ribbon does not move
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side. Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Vertical white lines in the print image
Printhead is dirty Clean the printhead
6.3 on page 18 Printhead is defective (failure of heat
elements)
Change the printhead.
Service Manual.
Print image is irregular, one side is lighter
Printhead is dirty Clean the printhead
6.3 on page 18
Table 6 Problem solution
7 Fault Correction
Page 20
20 20
7.3 Error Messages and Fault Correction
Error message Cause Remedy
ADC malfunction
Hardware error Switch the printer off and then on.
If error recurs call service.
Barcode error
Invalid barcode content, e.g. alphanumeric characters in a numerical barcode
Correct the barcode content.
Barcode too big
The barcode is too big for the allocated area of the label
Reduce the size of the barcode or move it.
Battery low
Battery of the PC card is at Replace battery in the PC card.
Buffer overow
The input buffer memory is full and the computer is still transmitting data.
Use data transmission via protocol (preferably RTS/CTS).
Card full
No more data can be stored on the memory card
Replace card.
Cutter blocked
Cutter cannot return into its home position
and stays in an undened position
Switch off the printer. Remove material. Switch on the printer. Restart print job. Change material
No cutter function Switch the printer off and then on.
If error recurs call service.
Cutter jammed
The cutter is unable to cut the labels but is able to return into its home position
Press the cancel key. Change material.
Device not conn.
Programming addresses a non-existent device
Either connect this device or correct the programming.
File not found
Requested le is not on the card Check the contents of the card.
Font not found
Error with the selected download font Cancel current print job, change font.
FPGA malfunction
Hardware error Switch the printer off and then on.
If error recurs call service.
Head error
Hardware error Switch the printer off and then on.
If error recurs replace printhead.
Head open
Printhead not locked Lock printhead.
Head too hot
Printhead is overheated After pausing the print job will be continued
automatically. If the fault recurs repeatedly, reduce the heat level or the print speed via software.
Invalid setup
Error in the conguration memory Re-congure printer.
If error recurs call service.
Memory overow
Current print job contains too much infor­mation, e.g. selected font, large graphics
Cancel current print job. Reduce amount of data to be printed.
Name exists
Duplicate usage of eld name in the direct
programming
Correct programming
No DHCP server
The printer is congured for DHCP, but
there is no DHCP server, or the DHCP server is not currently available.
Switch off DHCP in the conguration, and
assign a xed IP address.
Please contact your network administrator.
No label found
The label format as set in the software does not correspond with the real label format
Cancel current print job. Change the label format set in the software. Restart print job.
Printer is loaded with continuous paper, but the software is set on labels
Cancel current print job. Change the label format set in the software. Restart the print job.
No label size
The format size is not dened in the
programming.
Check programming.
No Link
No network link Check network cable and connector.
Please contact your network administrator.
No record found
Refers to the optional memory card; database access error
Check programming and card contents.
7 Fault Correction
Page 21
21
7 Fault Correction
Error message Cause Remedy
No SMTP server
The printer is congured for SMTP, but
there is no SMTP server, or the SMTP server is not currently available.
Switch off SMTP in the conguration. Caution! Then a warning cannot be sent by e-mail (EAlert). Please contact your network administrator.
No Timeserver
Timeserver is selected in the congu­ration, but there is no Timeserver, or the Timeserver is not currently available.
Switch off Timeserver in the conguration. Please contact your network administrator.
Out of paper
Out of label roll Load labels. Error in the paper feed Check media feed.
Out of ribbon
Out of transfer ribbon Insert new transfer ribbon. Transfer ribbon melted during printing Cancel current print job.
Change the heat level via software. Clean the printhead 6.3 on page 18 Load transfer ribbon Restart print job.
The printer is loaded with thermal labels, but the software is set to transfer printing
Cancel current print job. Set software to direct thermal printing. Restart print job
Protocol error
Printer has received an unknown or invalid command from the computer.
Press the pause key to skip the command or press the cancel key to cancel the print job.
Read error
Read error when reading from the memory card
Check data of the card. Backup data, reformat card.
Remove ribbon
Transfer ribbon is loaded although the printer is set to direct thermal printing
for direct thermal printing remove ribbon for thermal transfer printing set the printer
in the conguration or in the software to
transfer printing
Structural err.
Error in the le list of the memory card, data
access is uncertain.
Format memory card.
Unknown card
Card not formatted, Type of card not supported
Format card, use different type of card.
USB error Device stalled
A USB device has been detected, but it is not working.
Do not use the USB device.
USB error Too much current
The USB device consumes too much current.
Do not use the USB device.
USB error Unknown device
Failure to detect USB device Do not use the USB device.
Voltage error
Hardware error Switch the printer off and then on.
If error recurs call service. It is shown which voltage has failed. Please note.
Write error
Hardware error Repeat the write process, reformat card.
Write protected
PC card write protection is activated. Deactivate the write protection.
Wrong revision
Error when updating the rmware.
Firmware not compatible with the hardware version
Load the compatible rmware.
Table 7 Error Messages and Fault Correction
Page 22
22 22
8 Media
8.1 Media Dimensions
Labels Endless material
Fig. 17 Media dimensions
Dim. Designation Dim. in mm
C Media width 3 - 110 Q Media thickness
Height of material passage
0,055 - 1,2
4,5 H Print zone height 5 - 1000 V Feed length > 5
HC Cut length
with cutter CU4 with perforation cutter PCU4
> 5
> 5
HP Perforation length > 5
Note the bending stiffness ! Material must be exible to follow the radius of the print roller !
Table 8 Media dimensions
Feed direction
Page 23
23
8 Media
8.2 Device Dimensions
Fig. 18 Device dimensions
Dim. Designation Dim. in mm
IC Distance printhead - cut edge
with cutter CU4 with perforation cutter PCU4
18,8 19,5
K Print width 105,6
SX Distance gap/reective sensor - middle of media track
i.e. permissible distance of reex or cut-out marks from the middle of the material
-53 - ±0
SY1 Distance gap/reective sensor - printhead 1 (upper) 132,4 SY2 Distance gap/reective sensor - printhead 2 (lower) 66,2
UO Distance printhead 2 (lower) - printhead 1 (upper) 66,2
Table 9 Device dimensions
Feed direction
Gap Sensor
& Reective Sensor
Printhead 2 (lower)
Printhead 1 (upper)
Cut edge
Page 24
24 24
8 Media
8.3 Reex Mark Dimensions
Fig. 19 Reex mark dimensions
Dim. Designation Dim. in mm
H Print zone height 5 - 1000 A Print zone distance > 2 V Feed length > 7
L Width of reex mark > 5 M Height of reex mark 3 - 10 X Distance mark - middle of media track
= Distance gap/reective sensor - middle of media track
-53 - ±0
Y Sensor recognized virtual print zone front edge Front edge of mark
Reex marks must be on the back side of the material (liner).
Material sensor for reex marks on the top side on request.
Specication is valid for black marks.
Recognition of colored marks may fail. Preliminary tests are needed.
Table 10 Reex mark dimensions
Feed direction
Page 25
25
8 Media
8.4 Cut-out Mark Dimensions
Fig. 20 Cut-out mark dimensions
Dim. Designation Dim. in mm
H Print zone height 5 - 1000 A Print zone distance > 2 V Feed length > 7 N Width of cut-out > 5 P Height of cut-out 2 - 10 X Distance cut-out - middle of media track
= Distance gap/reective sensor - middle of media track
-53 - ±0
Y Sensor recognized virtual print zone front edge with gap sensor recognition Rear edge cut-out
Table 11 Cut-out mark dimensions
Marginal cut-out
Long hole cut-out
Rectangular cut-out
Circular cut-out
Not recommended !
Fig. 21 Samples for cut-out marks
Feed direction
Page 26
26 26
Gesellschaft für Computer­und Automations­Bausteine mbH & Co KG Wilhelm-Schickard-Str. 14 D-76131 Karlsruhe, Germany
EU Declaration of Conformity
We declare herewith that as a result of the manner in which the machine designated below was designed, the type of construction and the machines which, as a result have been brought on to the general market comply with the relevant fundamental regulations of the EU Rules for Safety and Health. In the event of any alteration which has not been approved by us being made to any machine as designated below, this statement shall thereby be made invalid.
Device: Type:
Transfer Printer XD4M
Applied EU Regulations and Norms:
EC Machinery Regulations 98/37/EU
Safety of Machinery EN ISO 12100-1:2003
EN ISO 12100-2:2003
EC Voltage Regulations 2006/95/EU
Data and Ofce Machine Safety EN 60950-1:2006
EC Electromagnetic Compatibility Regulations 2004/108/EU
Threshold values for the interference of Data Machines EN 55022:2006 - Class A Immunity characteristics
Limits and methods of measurement
EN 55024:1998 +A1:2001 + A2:2003
Limits for harmonic current emission EN 61000-3-2:2006 Limits of voltage uctuation and icker EN 61000-3-3:1995 + A1:2001 + A2:2005
Signed for, and on behalf of the Manufacturer :
cab Produkttechnik Sömmerda Gesellschaft für Computer­und Automationsbausteine mbH 99610 Sömmerda
Sömmerda, 29.05.09
Erwin Fascher Managing Director
9 Licences
Page 27
27
10 Index
B
Backfeed...........................................17
C
Cleaning
printhead .....................................18
print roller ....................................18
Cleaning information.........................18
Connecting .........................................8
Contents of delivery ............................8
Control panel ......................................9
Correctable error ..............................10
Critical error ......................................10
Cut-out marks ...................................25
Cut Mode ..........................................17
D
Designing the print image .................17
Device dimensions ...........................23
Device overview .................................6
E
Environment ...................................4, 5
Errors
correction ....................................20
display .........................................19
messages ...................................20
states ..........................................19
types ...........................................19
EU Conformity Declaration ...............26
G
Graphic display ...................................9
H
Head locking system, setting ............16
Help calling .......................................11
Hold-down ....................................6, 13
I
Identical images................................17
Important information..........................4
Intended use .......................................4
Irrecoverable error ............................10
K
Key
cancel .........................................11
enter ............................................11
feed ............................................. 11
menu ........................................... 11
pause ..........................................11
Key functions ....................................11
ofine menu ................................11
print mode ................................... 11
L
Lithium battery ....................................5
Loading media ..................................12
Loading media from roll ....................12
Loading transfer ribbon.....................15
M
Material sensor
setting .........................................13
N
Navigator pad .....................................9
O
Ofine menu ..................................... 11
P
Pause ...............................................10
Power save mode .............................10
Power supply ......................................4
Printer states ....................................10
Printhead
cleaning ......................................18
damage .......................................17
Printing label .....................................10
Print roller, cleaning ..........................18
Problem solution ...............................19
R
Ready ...............................................10
Reex marks.....................................24
Ribbon deection, setting .................16
S
Safety instructions ..............................4
Service work .......................................5
Setting-up ...........................................8
Supply voltage ....................................8
Switching on .......................................8
Symbol displays..................................9
U
Unpacking...........................................8
V
Voltage................................................4
W
Warning stickers .................................5
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