Bose Soundtouch 20 User Manual
Owner’s Guide
Important Safety Instructions
Please take the time to carefully read and follow these Important Safety Instructions. They will help you set
up and operate your system properly and enjoy its advanced features. Save this guide for future reference.
The lightning flash with arrowhead symbol within an equilateral triangle alerts the user to the
presence of uninsulated, dangerous voltage within the system enclosure that may be of sufficient
magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle alerts the user to the presence of important
operating and maintenance instructions in the owner’s guide.
WARNINGS:
• To reduce the risk of fire or electric shock, do not expose this product to rain or moisture.
• Do not expose this apparatus to dripping or splashing, and do not place objects filled with
liquids, such as vases, on or near the apparatus. As with any electronic products, use care not to
spill liquids into any part of the product. Liquids can cause a failure and/or a fire hazard.
CAUTIONS:
• Keep new and used batteries away from children. Do not ingest battery, chemical burn hazard.
The remote control supplied with this product contains a coin/button cell battery. If the coin/
button cell battery is swallowed it can cause severe internal burns in just 2 hours and can lead
to death. If the battery compartment does not close securely, stop using the product. If you
think the battery may have been swallowed or placed inside any part of the body seek immediate medical attention. May explode or cause a fire or chemical burn if incorrectly replaced or
mishandled. Do not recharge, disassemble, heat above 212°F (100°C), or incinerate. Replace
only with an agency approved (ex. UL) CR2032 or DL2032 3-volt lithium battery. Dispose of used
batteries promptly.
• Do not place naked flame sources, such as lighted candles, on or near the apparatus.
WARNING: Contains small parts which may be a choking hazard. Not suitable for children under
age 3.
Please dispose of used batteries properly, following local regulations.
Do not incinerate.
This symbol means the product must not be discarded as household waste, and should be
delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps
protect natural resources, human health and the environment. For more information on disposal
and recycling of this product, contact your local municipality, disposal service, or the shop where
you bought this product.
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Important Safety Instructions
The product contains magnetic material. Please contact your physician if you have any questions
on whether this might affect the operation of your implantable medical device.
CAUTION: Make no modifications to the system or accessories. Unauthorized alterations may
compromise safety, regulatory co mpliance, and system performance.
NOTES:
• Where the mains plug or appliance coupler is used as the disconnect device, such disconnect device
shall remain readily operable.
• This product must be used indoors. It is neither designed nor tested for use outdoors, in recreation
vehicles, or on boats.
• The product label can either be located on the back or bottom of the system.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water or moisture.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources, such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
10. Only use attachments/accessories specified by the manufacturer.
11. Unplug this apparatus during lightning storms or when unused for long periods of time.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been
damaged in any way: such as power supply cord or plug is damaged; liquid has been spilled or
objects have fallen into the apparatus; the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
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Regulatory Information
Information about products that generate electrical noise
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a different circuit than the one to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC WARNING
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to
operate this equipment.
Important USA and Canada compliance Information
This device complies with part 15 of the FCC rules and Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired
operation.
This equipment complies with FCC and Industry Canada radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm
between radiator and your body.
This equipment must not be co-located or be operating in conjunction with any other antennas or
transmitters.
This device complies with Industry Canada licence-exempt RSS standards(s).
This Class B digital apparatus complies with Canadian ICES-003.
CAN ICES-3 (B)/NMB-3(B)
Bose Corporation hereby declares that this product is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC and all other applicable
EU directive requirements. The complete declaration of conformity can be found at:
www.Bose.com/compliance
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Regulatory Information
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Lead
Mercury
Part Name
PCBs
Metal parts
Plastic parts
Speakers
Cables
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that said hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of
GB/T 26572.
X: Indicates that said hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit require-
ment of GB/T
(Pb)
X O O O O O
X O O O O O
O O O O O O
X O O O O O
X O O O O O
26572.
(Hg)
Cadmium
Please complete and retain for your records
The serial and model number can be found on the back or bottom of the system.
Serial number: ___________________________________________________________________
Model number: ___________________________________________________________________
Purchase date: ___________________________________________________________________
We suggest you keep your receipt in a safe place.
(Cd)
Hexavalent
(CR(VI))
Polybrominated Biphenyl
(PBB)
Polybrominated diphenylether
(PBDE)
App Store is a service mark of Apple Inc.
Amazon, Kindle and Fire are trademarks of Amazon.com, Inc. or its affiliates.
Android and Google Play are trademarks of Google Inc.
The Bluetooth
of such marks by Bose Corporation is under license.
iHeartRadio is a registered trademark of iHeartMedia, Inc.
This product incorporates Spotify software which is subject to 3rd party licenses found here:
www.spotify.com/connect/third-party-licenses.
Spotify is a registered trademark of Spotify AB.
SoundTouch and the wireless note design are trademarks of Bose Corporation in the U.S. and other
countries.
Wi-Fi is a registered mark of the Wi-Fi Alliance.
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
© 2015 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise
used without prior written permission.
®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use
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Contents
SoundTouch
™
System benefits ....................................................................................................... 8
Hardware features ................................................................................................... 8
SoundTouch™ app ................................................................................................... 8
Setting up the System
Unpacking the system .................................................................................................... 9
Connecting the system to power ................................................................................. 10
Adding the system to your Wi-Fi
Add the system to an existing SoundTouch
Download and install the SoundTouch
Connect the system to your home Wi-Fi
®
network ................................................................ 10
™
account .................................... 10
™
app ..................................................... 11
®
network ........................................... 11
Connecting the system to a new network .................................................................. 11
Using the System
Powering on the system................................................................................................. 12
Getting system information .......................................................................................... 12
Messages on the display ........................................................................................ 13
®
Wi-Fi
indicator ........................................................................................................ 13
System control buttons ................................................................................................. 14
Using the
button ...................................................................................... 15
Controlling the System using the App
Using the SoundTouch™ app ........................................................................................ 16
Getting help .............................................................................................................. 16
Controlling the system from another smartphone,
tablet, or computer ................................................................................................. 16
Personalizing your Presets
How Presets work ............................................................................................................ 17
What you need to know .......................................................................................... 17
Playing a Preset ............................................................................................................... 17
Setting a Preset ............................................................................................................... 18
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Contents
Bluetooth
Pairing a Bluetooth® enabled device ............................................................................ 19
Connecting to a paired Bluetooth
Using the
Using the Bluetooth
Clearing the system’s Bluetooth
Connecting a Device to the AUX IN Connector
Using a cable to connect an audio device ................................................................... 22
Advanced Features
Updating system software ............................................................................................ 23
Disabling Wi-Fi
Re-enabling Wi-Fi
Resetting the system ..................................................................................................... 24
Care and Maintenance
Troubleshooting .............................................................................................................. 25
Getting diagnostic information ........................................................................... 26
Cleaning ............................................................................................................................. 26
Replacing the remote control battery ......................................................................... 27
Customer service ............................................................................................................. 28
Limited warranty information ....................................................................................... 28
®
®
enabled device ................................................... 21
button .................................................................................... 21
®
feature on the paired device ........................................ 21
®
pairing list ............................................................ 21
®
capability............................................................................................. 23
®
capability ........................................................................................ 24
Technical Information
SoundTouch™ 30 system ............................................................................................... 29
SoundTouch™ 20 system ............................................................................................... 29
Appendix: Using a Computer for Setup
Important setup information ........................................................................................ 30
Using a desktop computer for setup ................................................................... 30
Setting up the system using a computer ................................................................... 30
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SoundTouch
™
Your SoundTouch™ wireless music system provides clear, room-filling sound
streamed wirelessly over your home Wi-Fi network. With SoundTouch
™
, you can
stream Internet radio, music services, and your music library.
If you have Wi-Fi at home, you’re ready to enjoy your favorite music in any room
you want.
System benefits
• Enjoy wireless access to Internet radio, music services and your music library.
• Access your favorite music easily with your personalized Presets.
• Wireless setup using your smartphone or tablet.
• Works with your existing home Wi-Fi network.
• Stream music from Bluetooth
• Free SoundTouch
™
app for your computer, smartphone, or tablet.
®
enabled devices.
• Simply add additional systems at any time for a multi-room listening experience.
• Wide selection of Bose
®
audio systems lets you choose the right solution for
any room.
Hardware features
• Six Presets on the system and its remote deliver your music with just one touch.
• 1.6-in. display communicates system status and information.
• AUX connector enables playback from an audio device.
• Remote control for point-and-click control from up to 20 feet away.
• Thumbs up/Thumbs down buttons on remote control for customized listening.
• Ethernet connector enables wired access to your home network.
SoundTouch™ app
• Set up and control your system from your smartphone, tablet, or computer.
• Use the SoundTouch
• Explore Internet radio, music services and your music library.
• Manage system settings
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™
app to easily personalize Presets to your favorite music.
Setting up the System
Unpacking the system
Carefully unpack the carton and confirm that the following parts are included.
Remote control
SoundTouch™ Wi-Fi® music system
USB cable
(computer setup only)
Power cord
May ship with multiple power cords. Use the power cord for your region.
Note: If part of the system is damaged, do not use it. Contact your authorized
®
Bose
dealer or Bose customer service. Refer to the quick start guide in the
carton for contact information.
Save the carton and packing materials for transporting or storing the system.
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Setting up the System
Connecting the system to power
Before you set up the system on your network, connect the system to power.
1. Plug the power cord into the POWER connector on the system.
2. Plug the other end of the power cord into an AC (mains) power outlet.
Adding the system to your Wi-Fi® network
After you connect the system to power, you must download and install the
SoundTouch
The app guides you through connecting the system to your network.
Note: If you do not have a smartphone or tablet, you can use a computer for
™
app onto a smartphone or tablet that is connected to your network.
setup. See page 30.
Add the system to an existing SoundTouch™ account
If you have already set up SoundTouch™ for another system, you do not need to
download the SoundTouch
1. On your smartphone or tablet, select the SoundTouch
launch the app.
2. Select EXPLORE > SETTINGS > Systems > ADD SYSTEM to add
another system.
The app guides you through setup.
10 - English
™
app again.
™
icon to
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