Bose QUIETCOMFORT 35 II Owner's Manual

Owner’s Guide

QUIETCOMFORT® 35 II

NOISE CANCELLING

IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety, security, and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete
declaration of conformity can be found at: www.Bose.com/compliance

WARNINGS/CAUTIONS

• Do NOT use the headphones at a high volume for any extended period.
– To avoid hearing damage, use your headphones at a comfortable, moderate volume level.

– Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up

gradually until you reach a comfortable listening level.

• Do NOT use your headphones while driving for phone calls or any other purpose.

• Do NOT use the headphones with noise cancelling on at any time the inability to hear surrounding sounds may

present a danger to yourself or others, e.g., while riding a bicycle or walking in or near trac, a construction site or
railroad, etc.

– Remove the headphones, or use the headphones with noise cancelling o and adjust your volume, to ensure you can

hear surrounding sounds, including alarms and warning signals.

– Be aware of how sounds that you rely on as reminders or warnings may vary in character when using the

headphones.

• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones o and contact

Bose customer service.

• Remove headphones immediately if you experience a warming sensation or loss of audio.

• Do NOT use mobile phone adapters to connect headphones to airplane seat jacks, as this could result in injury or

property damage due to overheating.

• Do NOT use the headphones as aviation communication headsets.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device.

• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.

• Do NOT make unauthorized alterations to this product.

• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL,

CSA, VDE, CCC).

• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).

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REGULATORY AND LEGAL INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged
to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate

this equipment.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation

is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits set forth for general population. It must not be
co-located or operating in conjunction with any other antenna or transmitter.

Meets IMDA Requirements.

CAN ICES-3(B)/NMB-3(B)

Management Regulation for Low-power Radio-frequency Devices

Article XII

According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.

Article XIV

The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.

The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.

DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or
other qualified professional for removal.

For Europe:
Frequency band of operation 2400 to 2483.5 MHz.
Maximum transmit power less than 20 dBm EIRP.
Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per

applicable regulations.

Please dispose of used batteries properly, following local regulations. Do not incinerate.

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REGULATORY AND LEGAL INFORMATION

This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human
health and the environment. For more information on disposal and recycling of this product, contact your local
municipality, disposal service, or the shop where you bought this product.

Removal of the rechargeable lithium ion battery in this product should be conducted only by a
qualified professional. Please contact your local Bose retailer or see https://www.bose.com/compliance
for further information.

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Lead

Part Name

PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speaker X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part

is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials

used for this part is above the limit requirement of GB/T 26572.

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “0” is 2010 or 2020.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China

(Shanghai) Pilot Free Trade Zone

EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan

Phone Number: [phone]
Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000

México, D.F. Phone Number: [phone]

Charging temperature range: 32° F – 113° F (0° C – 45° C)
Discharging temperature range: -4° F – 140° F (-20° C – 60° C)

The CMIIT ID is located on the inside surface of the left earcup.

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REGULATORY AND LEGAL INFORMATION

Security Information

This product is capable of receiving security updates from Bose automatically when connected to the Bose

Connect app. In order to receive security updates via the mobile application, you must complete the product
setup process in the Bose Connect app. If you do not complete the setup process, you will be responsible
for installing security updates that Bose makes available via btu.bose.com

Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. The trademark “iPhone” is used with a license from Aiphone K.K.

Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple
product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple
is not responsible for the operation of this device or its compliance with safety and regulatory standards.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.

Google, Android, and Google Play are trademarks of Google LLC.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Bose, Bose Connect, Bose Home Speaker, Bose Music, Bose Portable Home Speaker, Bose Smart Soundbar, Bose Solo

Soundbar Series, Bose Soundbar, QuietComfort, and SimpleSync are trademarks of Bose Corporation.
Bose Corporation Headquarters: 1-877-230-5639
©2020 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without

prior written permission.

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CONTENTS

Bose® Connect App

What can I do with the Bose Connect app? ........................................................... 9

What’s in the Carton

Contents ................................................................................................................................ 10

Headphone Controls

Power on ............................................................................................................................... 12

Standby timer ............................................................................................................. 12

Power o ............................................................................................................................... 13

Headphone functions ....................................................................................................... 14

Media playback and volume functions .............................................................. 14

Call functions ............................................................................................................... 15

Action button functions .......................................................................................... 16

Noise Cancellation

Noise cancelling modes................................................................................................... 17

Change the noise cancelling mode using the Action button ........................... 17

Voice Control

Access voice control ......................................................................................................... 18

Battery Charging

Charge the headphones .................................................................................................. 19

Charging time.............................................................................................................. 19

Hear the battery level .............................................................................................. 19

Status Indicators

Bluetooth® indicator ......................................................................................................... 20

Battery indicator ............................................................................................................... 20

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CONTENTS

Voice Prompts

Pre-installed languages ................................................................................................... 21

Change the language ....................................................................................................... 21

Disable voice prompts ..................................................................................................... 21

Bluetooth Connections

Connect your mobile device using the Bose® Connect app

(recommended) ................................................................................................................. 22

Choose an alternative connection method ............................................................. 23

Connect using the Bluetooth menu on your mobile device ..................... 23

Connect using NFC on your mobile device ..................................................... 25

Disconnect a mobile device ........................................................................................... 26

Reconnect a mobile device ............................................................................................ 26

Multiple Bluetooth Connections

Connect another mobile device ................................................................................... 27

Identify connected mobile devices ............................................................................. 27

Switch between two connected mobile devices ................................................... 27

Reconnect a previously connected device .............................................................. 28

Clear the headphone pairing list .................................................................................. 28

Wired Connections

Connect the audio cable ................................................................................................. 29

Connect Bose Products

Connect a Bose Home Speaker or Soundbar ......................................................... 30

Benefits .......................................................................................................................... 30

Compatible products ............................................................................................... 30

Connect using the Bose Music app .................................................................... 31

Reconnect to a Bose Home Speaker or Soundbar ............................................... 31

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CONTENTS

Care and Maintenance

Store your headphones ................................................................................................... 32

Clean the headphones ..................................................................................................... 33

Replacement parts and accessories ........................................................................... 33

Limited warranty ................................................................................................................ 33

Serial number location ..................................................................................................... 34

Troubleshooting

Common solutions ............................................................................................................ 35

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BOSE® CONNECT APP

Download the Bose Connect app to keep your software up to date, personalize your
headphone settings, easily manage Bluetooth connections and access new features.

What can I do with the Bose Connect app?

• Easily connect to and switch between multiple mobile devices with a single swipe.

• Set up the Action button.

• Share music with friends.

• Customize your headphone experience:

- Name your headphones.

- Select a voice prompt language or disable voice prompts.

- Change the noise cancelling mode.

- Adjust the standby timer.

• Access the product tour and help.

• Keep headphones up to date with the latest software.

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WHAT’S IN THE CARTON

Contents

Confirm that the following parts are included:

Bose® QuietComfort® 35 wireless headphones II Carry case

USB cable 3.5 mm audio cable

Note: If any part of your product is damaged, do not use it. Contact your authorized

Bose® dealer or Bose customer service.
Visit: global.Bose.com/Support/QC35ii

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HEADPHONE CONTROLS

Action button

Volume down
button

Volume up button

Power/Bluetooth

switch

Multi-function
button

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HEADPHONE CONTROLS

Power on

Slide the Power/Bluetooth switch to the right .

A voice prompt announces the battery level and the battery indicator glows according
to the current charge level.

Standby timer

The standby timer conserves the battery when the headphones are not being used.

To set up and customize the standby timer, use the Bose® Connect app.

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