Bose QUIETCOMFORT 35 Owner’s Manual
QUIETCOMFORT® 35
OWNER’S GUIDE
IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety, security, and use instructions.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete
declaration of conformity can be found at: www.Bose.com/compliance
WARNINGS/CAUTIONS
• Do NOT use the headphones at a high volume for any extended period.
– To avoid hearing damage, use your headphones at a comfortable, moderate volume level.
– Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up
gradually until you reach a comfortable listening level.
• Do NOT use your headphones while driving for phone calls or any other purpose.
• Do NOT use the headphones with noise canceling on at any time the inability to hear surrounding sounds may present
a danger to yourself or others, e.g., while riding a bicycle or walking in or near trac, a construction site or railroad,
etc.
– Remove the headphones, or use the headphones with noise canceling o and adjust your volume, to ensure you can
hear surrounding sounds, including alarms and warning signals.
– Be aware of how sounds that you rely on as reminders or warnings may vary in character when using the
headphones.
• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones o and contact
Bose customer service.
• Remove headphones immediately if you experience a warming sensation or loss of audio.
• Do NOT use mobile phone adapters to connect headphones to airplane seat jacks, as this could result in injury or
property damage due to overheating.
• Do NOT use the headphones as aviation communication headsets.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device.
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL,
CSA, VDE, CCC).
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
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REGULATORY AND LEGAL INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and ISED Canada radiation exposure limits set forth for general population. It must not be
co-located or operating in conjunction with any other antenna or transmitter.
Meets IMDA Requirements.
CAN ICES-3(B)/NMB-3(B)
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
For Europe:
Frequency band of operation 2400 to 2483.5 MHz.
Maximum transmit power less than 20 dBm EIRP.
Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per
applicable regulations.
Please dispose of used batteries properly, following local regulations. Do not incinerate.
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human
health and the environment. For more information on disposal and recycling of this product,
contact your local municipality, disposal service, or the shop where you bought this product.
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REGULATORY AND LEGAL INFORMATION
Removal of the rechargeable lithium-ion battery in this product should be conducted only by a qualified
professional. Please contact your local Bose retailer or see products.bose.com/static/compliance/index.html
for further information.
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Lead
Part Name
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of
GB/T 26572.
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “0” is 2010 or 2020.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: +5255 (5202) 3545
The CMIIT ID is located on the inside surface of the left earcup.
Polybrominated
diphenylether
(PBDE)
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REGULATORY AND LEGAL INFORMATIONLEGAL INFORMATION
Security Information
This product is capable of receiving security updates from Bose automatically when connected to the Bose
Connect app. In order to receive security updates via the mobile application, you must complete the product
setup process in the Bose Connect app. If you do not complete the setup process, you will be responsible
for installing security updates that Bose makes available via btu.Bose.com
Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. The trademark “iPhone” is used in Japan with a license from Aiphone K.K.
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple
product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple
is not responsible for the operation of this device or its compliance with safety and regulatory standards.
Google, Android, and Google Play are trademarks of Google LLC.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Bose, Bose Connect, Bose Home Speaker, Bose Music, Bose Portable Home Speaker, Bose Smart Soundbar,
Bose Soundbar, QuietComfort and SimpleSync are trademarks of Bose Corporation.
Bose Corporation Headquarters: 1-877-230-5639
©2020 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without
prior written permission.
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CONTENTS
Getting Started
Unpacking ............................................................................................................................ 9
Headphone components ................................................................................................ 10
Powering on your headphones .................................................................................... 11
The Bose® Connect App
Features ........................................................................................................................ 12
Charging the Battery
Connecting the USB cable ............................................................................................ 13
Checking the battery ....................................................................................................... 13
Headphone Status Indicators
Bluetooth® indicator ( ) ....................................................................................... 14
Battery indicator ( ) ............................................................................................. 14
Voice Prompts
Pre-installed languages .................................................................................................. 15
Changing the language .................................................................................................. 15
Bluetooth
About Bluetooth® wireless technology ..................................................................... 16
Choosing your pairing method ............................................................................ 16
Pairing your Bluetooth® device .................................................................................... 17
Pairing your Bluetooth® device with NFC ................................................................ 18
Disconnecting a Bluetooth® device ............................................................................ 19
Reconnecting a Bluetooth® device ............................................................................. 19
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®
CONTENTS
Noise Cancelling
About noise cancelling ................................................................................................... 20
Using noise cancelling only ................................................................................... 20
Managing Multiple Connections
Switching between two connected Bluetooth® devices ............................ 21
Identifying connected Bluetooth® devices ...................................................... 21
Connecting a Bluetooth® device from the headphone pairing list ........ 21
Clearing the headphone pairing list .................................................................. 21
Headphone Controls
Media playback and volume functions ..................................................................... 22
Call functions ...................................................................................................................... 23
Connecting Headphones Using a Cable
Using the back-up audio cable .................................................................................... 24
Connecting to airline audio systems ......................................................................... 25
Connecting to dual output connectors ............................................................ 25
Connecting to a single output connector ....................................................... 25
Connecting Bose Products
Connecting to a Bose Home Speaker or Soundbar ............................................. 26
Benefits ......................................................................................................................... 26
Compatible products............................................................................................... 26
Connecting using the Bose Music app ............................................................. 27
Reconnecting to a Bose Home Speaker or Soundbar ........................................ 27
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CONTENTS
Care and Maintenance
Storing your headphones .............................................................................................. 28
Cleaning your headphones ........................................................................................... 28
Replacement parts and accessories .......................................................................... 29
Limited Warranty .............................................................................................................. 29
Technical Information ...................................................................................................... 30
Serial Number Location .................................................................................................. 30
Troubleshooting ..................................................................................................... 31
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GETTING STARTED
Unpacking
Carefully unpack the carton and confirm that the following parts are included:
Bose® QuietComfort® 35 wireless headphones Carry case
USB charging cable Back-up audio cable Airline
If any part of the headphones appears to be damaged, do not attempt to use it.
Contact your authorized Bose dealer immediately or call Bose customer service.
For contact information, refer to the quick start guide in the carton.
adapter
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GETTING STARTED
Headphone components
Back-up
audio cable
connector
Headphone controls
NFC touchpoint
Power/Bluetooth
button
(three-position)
Microphone
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USB charging
connector
Battery and
Bluetooth®
indicators
GETTING STARTED
Powering on your headphones
Slide to the right.
The battery indicator glows green, amber, or red (to indicate the current battery
charge level). When powered on, noise cancelling is fully enabled.
Note: If the battery is depleted, you cannot use noise cancelling.
For more information on noise cancelling, see page 20.
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