BMW X5 xDrive35d, X5 xDrive35i Service and Warranty Information
Table of Contents
Page
BMW Ultimate Service™ ............................................ 1
The BMW Maintenance Program ...................................... 1
Coverage ......................................................1
Maintenance Upgrade Option .........................................2
Intervals .......................................................2
Condition Based Service (CBS) ....................................... 3
Service Required Display ........................................... 3
Info Display screen contents ..........................................3
Info Display screens in the instrument cluster (X5 and X6 only) ...................3
Possible displays (X5 and X6 only) ......................................4
Control Display screen contents .......................................5
Symbols .......................................................5
Special Note – Maintenance Intervals ....................................5
Quality Certification I ...............................................7
Fuel Quality – Gasoline .............................................7
Maintenance service summary ....................................... 7
Standard operations ...............................................7
Engine oil ......................................................7
Microfilter (not shown in CBS) .........................................7
Frontbrake .....................................................7
Rearbrake......................................................8
Vehicle check ....................................................8
Brake fluid ......................................................8
Spark plugs (not shown in CBS) .......................................8
Emission Control Maintenance Schedule ................................ 8
12VoltBatteryCare ............................................... 9
Corrosion Protection .............................................. 9
Restoring corrosion protection ........................................9
Underbody maintenance ............................................9
BMW Roadside Assistance ......................................... 10
BMW Roadside Assistance Smartphone Application .........................10
Owner’s Eligibility ................................................10
Getting Started ..................................................10
Calling For Assistance .............................................10
Services ...................................................... 11
Dispatch Service ................................................11
On-Site Assistance ...............................................11
Lock-Out .....................................................11
Towing Service ..................................................11
Sign-and-Drive ..................................................12
Trip Interruption Benefits ...........................................12
Car Rental Discounts ..............................................12
Exclusions .....................................................12
Page
Customer Assistance Information .................................... 12
Customer Assistance – Notification ....................................13
BBB Auto Line .................................................. 15
California Residents ..............................................15
Special Programs . ............................................... 17
Overview of BMW Limited Warranties .................................. 18
New SAV Limited Warranty — 2013 Models
(Valid only in the U.S.A. and including Puerto Rico) . ...................... 19
Warrantor .....................................................19
Warranty Period .................................................19
Warranty Begins .................................................19
Warranty Coverage ...............................................19
Safety Belt Warranty - Kansas ........................................19
Other Items ....................................................19
General .......................................................20
Limited Warranty — Rust Perforation 2013 Models . . . . . ................... 20
Federal Emissions System Defect Warranty
(Valid only in the U.S.A. and including Puerto Rico) . ...................... 21
What is not covered ...............................................22
General .......................................................22
Federal Emissions Performance Warranty
(Valid only in the U.S.A. and including Puerto Rico) . ...................... 23
California Emission Control Warranty Statement*
Your Warranty Rights and Obligations ................................ 25
Manufacturer’s Warranty Coverage: ....................................25
Owner’s Warranty Responsibilities: ....................................25
California Emission Control System Limited Warranty* ..................... 26
What is not covered ...............................................27
General .......................................................28
California Emission Warranty Parts List ..................................29
Notice ........................................................ 31
Correcting, Updating or Changing Vehicle-Related or Ownership Information . . . . . 31
Tire Warranty Statement ........................................... 31
2013 X3, X5 and X6 Models covered in this Booklet
X3 xDrive28i
X3 xDrive35i
X5 xDrive35i
X5 xDrive50i
X6 xDrive35i
X6 xDrive50i
BMW Ultimate Service™
BMW Ultimate Service leads the industry in
providing owners with incredible value and peace
of mind. This service includes:
䉯 The BMW Maintenance Program: No-cost
factory-recommended maintenance for
4 years/50,000 miles from the original
in-service date, whichever comes first.
䉯 BMW Roadside Assistance: No-cost 24/7
on-the-road assistance for 4 years/unlimited
miles from the original in-service date. Also
includes trip-interruption benefits as well as
trip routing services.
䉯 New Vehicle Limited Warranty: Limited
coverage for defects in materials and
workmanship for 4 years/50,000 miles from
the original in-service date, whichever comes
first. Repairs will only be made at authorized
BMW SAV centers using Original BMW Parts.
The BMW Maintenance Program
The BMW Maintenance Program is a benefit
designed to help reduce the cost of ownership.
The program has been devised with the following
objectives: to maximize vehicle safety, reliability,
and resale value by minimizing breakdowns
resulting from wear, and minimizing cost and
inconvenience by computing maintenance
intervals based upon the specific manner in
which each individual vehicle is driven.
2013 X3, X5 and X6 vehicles purchased from an
authorized BMW SAV center in the United States
or Puerto Rico are covered by the BMW
Maintenance Program for 48 months or
50,000 miles, whicheveroccurs first. Coverage
begins on the date of first retail sale or the date
the vehicle is first placed into service as a sales
demonstrator, Aftersales Mobility Program (AMP)
Vehicle or company vehicle, whichever is earlier.
Any authorized BMW SAV center in the United
States or Puerto Rico will perform the scheduled
or additional maintenance services on your
vehicle at no expense to you.
Coverage
The BMW Maintenance Program covers all
factory-recommended maintenance, as
determined by the Condition Based Service
(CBS) system. Additional specific items that
need replacement due to normal wear and tear,
and that are not covered by the original New SAV
Limited Warranty - such as brake pads, brake
rotors and wiper blade inserts - are included,
provided wear and tear exceeds BMW
specifications. Any applicable adjustments
required due to normal operating conditions are
also included. See pages7-8ofthis booklet for
additional information.
Exclusions from coverage include the following:
䉯 Items reimbursable under your New SAV
Limited Warranty
䉯 Gasoline and Gasoline additive
䉯 Windshield washer additive (except when in
conjunction with scheduled maintenance)
䉯 Tires, wheel alignment, tire balance and
rotation
䉯 Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim
䉯 Damage which results from negligence,
improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage, road
salt corrosion, alteration, installation of
non-genuine BMW accessories, or use of
improper, poor quality or contaminated fuel
1
䉯 Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined
䉯 Maintenance or repair after the vehicle is
deemed a total loss
䉯 Maintenance or repairs performed by other
than an authorized BMW SAV center within
the United States or Puerto Rico
䉯 “Topping off” low fluids (e.g., engine oil,
antifreeze, washer fluid, etc.) except when
done in conjunction with a scheduled
maintenance or other required maintenance
work (as outlined in the customized
maintenance checklist printout) that is
performed during an applicable Maintenance
Program period
䉯 Vehicles used in competitive events
䉯 Oil changes performed outside the
recommended maintenance intervals as
indicated by the Condition Based Service
Maintenance Upgrade Option
Please contact your authorized BMW center for
information and availability on the optional
Maintenance Program Upgrade for coverage up
to 6 years or 100,000 miles, whichever occurs
first.
Intervals
Time intervals should be followed using the
maintenance interval as indicated by the
Condition Based Service (CBS) display.
Maintenance intervals on motor vehicles have
conventionally been specified based upon
accumulated mileage. However, driving
conditions have a major influence on routine
maintenance requirements; distance traveled is
only one of the significant factors. A vehicle
driven for 50,000 miles of short trips in the city
with numerous cold starts, prolonged periods of
idling, stop-and-go driving, and high engine
speeds during acceleration requires more
frequent maintenance intervals than a vehicle
driven for 50,000 miles for long distances at low
engine speeds primarily at operating
temperature.
The advanced technologies at BMW have led to
the development of the unique BMW Condition
Based Service (CBS) system which computes
the actual optimum maintenance requirements
based not only upon the accumulated mileage,
but taking into account important factors such as
high or low engine speeds, short or long trip
driving.
2
Condition Based Service (CBS)
CBS is a further development of the Service
Interval Indicator System. Sensors and
sophisticated algorithms take even more detailed
account of the various conditions of vehicle use.
The remaining times for selected maintenance
tasks as well as any legally prescribed dates are
displayed to you individually:
䉯 Engine oil
䉯 Brakes - front and rear separately
䉯 Brake fluid
䉯 Vehicle check
䉯 Required State Inspection(s)
CBS thus determines the current and future
maintenance requirements.This data can also be
read from the vehicle key by your BMW Service
Advisor and used to propose the optimum scope
of maintenance.
Disconnecting the battery during periods of
long-term storage will interrupt the
calculation of time-based services. Have all items
requiring time-based maintenance, such as
brake fluid and coolant, and possibly also the
engine oil, brought up to date by your BMW SAV
center. Also see the section on battery care on
page 9 of this Booklet.
X5 and X6
The distance remaining until your next service
briefly appears when you switch on the ignition.
The Info Display immediately switches to its
compute mode when you press one of the
two buttons in the turn signal indicator lever.
For certain maintenance operations, you can
view the respective distance remaining or due
date individually in the instrument cluster (X5 and
X6 only, see page 4) or in the Control Display (for
all models, see page 5).
Info Display screens in the instrument
cluster (X5 and X6 only)
Service Required Display
Info Display screen contents
X3 only
Display the remaining distance or the service
date for the various maintenance operations by
pressing the knob in the instrument cluster for
approximately five seconds. Then press the knob
quickly and repeatedly to display the successive
maintenance operations.
3
Possible displays (X5 and X6 only)
1. Button for selecting display
2. Service requirements
3. Engine oil
4. State-required safety inspection*
5. Front brake pads
6. Rear brake pads
7. Brake fluid
*Note: The display icons for the state-required safety and emissions inspections may be deactivated
by your BMW SAV center if the state in which your BMW is registered does not require them.
The sequence of displayed service items may vary. The data for the next service appointment is shown
first.
4
Control Display screen contents
Symbols
For models equipped with iDrive, the current
Status of Service items determined by the CBS
are shown in the Control Display.
You can also view additional information on the
service and maintenance requirements.
1. Open the start menu.
2. Press the controller to select the i-menu.
3. Select “vehicle info” and press the controller.
4. Select “vehicle status” and press the
controller.
A list of selected maintenance operations and, if
applicable, inspections required by law is
displayed.
You can request more detailed information on
every entry.
Select the entry and press the controller.
No service is currently required.
The deadline for service or a state
inspection is approaching. Please contact
your BMW SAV center for an appointment.
The service deadline has already passed.
You can request more detailed information on
every entry.
Turn the controller to scroll through the list, then
confirm the selected entry.
Confirm to exit the list.
The current service status is automatically saved
in the vehicle’s ignition key. The Service Advisor
at your BMW SAV center has a device called a
key reader. When your Service Advisor inserts
your key into the key reader, all pertinent vehicle
and servicing data will be available, and a
customized maintenance checklist is printed out
based on the specific operations called for by the
Condition Based Service.
To exit from the menu:
Select the
arrow and press the controller.
Special Note – Maintenance Intervals
The maintenance requirements for your vehicle
are determined dynamically by the Condition
Based Service (CBS) system. The maintenance
items stated herein reflect the latest information
available at the time of the printing of this
Booklet, and are subject to change.
5
The completion of certain subsequent
maintenance items or services, as required by
the New SAV Limited Warranty, will be specified
at intervals computed by the BMW Condition
Based Service system as follows:
䉯 Oil Service: Engine oil should be changed with
the engine at operating temperature.
All 2013 model year X3, X5 and X6 vehicles are
factory-filled with BMW High Performance
Synthetic oils. For these models we recommend
BMW High Performance 5W-30 Synthetic Oil
(BMW part number 07 51 0 017 866) for regular
scheduled engine oil changes.
The synthetic oils listed below meet BMW’s
Long-life rating LL-01:
䉯 Castrol Syntec European Formula SAE 0W-30
䉯 Mobil 1 SAE 0W-40
䉯 Pennzoil Platinum European Formula Ultra
SAE 5W-30
䉯 Valvoline SynPower SAE 5W-30
BMW recommends that you check your engine
oil level whenever you add fuel to your vehicle. If
you need to add oil between oil changes and
BMW High Performance Synthetic Oil is
unavailable, you may top up the oil level with one
of the following approved synthetic oils. For
information on checking your engine oil level
refer to your vehicle’s Owner’s Manual.
The choice of the right SAE grade is based on
the climatic conditions in the region in which you
normally drive your BMW.To best determine
which SAE grade is best suited for your vehicle,
contact an authorized BMW center.
If you are unable to obtain the BMW approved
synthetic oil from the list above, use only a
synthetic oil with an API rating of SM or higher.
The following maintenance services must be
performed at the mileage/time stated (time
intervals begin from the vehicle’s production
date):
䉯 Brake Fluid Service: Change brake fluid every
two years, or when specified by CBS.
䉯 Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and
must therefore be replaced at the following
intervals to maximize vehicle fuel economy and
minimize exhaust pollution. Replace at
120,000 miles (replace every 150,000 miles
for the X3 xDrive28i, X3 xDrive35i, X5
xDrive35i and X6 xDrive35i, if it is eligible for
the California Emissions Warranty).
䉯 Spark Plug Service (not shown in CBS):
Replace at 60,000 miles or at every 4th Engine
Oil Service.
䉯 The engine coolant has a long-term rating and
does not need to be changed except for
system repairs.
䉯 The fluids in the automatic transmission as
well as in the all-wheel drive transfer case have
a long-term rating and do not need to be
changed except for repairs.
For your convenience, you may also wish to have
your BMW SAV center perform any necessary
operations to fulfill any state inspection
requirements in your area, concurrent with the
maintenance services specified above during
other repairs. Should you request more
frequent maintenance service, the cost of
these services will not be covered by the
Maintenance Program.
BMW has applied the most modern
technological advances not only to the design
and production of your vehicle, but also to
computing of the optimum maintenance interval
for your type of operations and driving style. Your
BMW SAV center has made a substantial
investment in unique BMW special service tools
to enable BMW factory trained service
technicians to perform quality repairs on your
BMW in minimal time, to help maximize your
satisfaction with your BMW, its longevity, and
resale value.
6
Quality Certification I
Maintenance services are performed as outlined
in this section, based on intervals of either time,
mileage or after performing a specified number
of previous services. These intervals correspond
to the latest information available when this
booklet was printed. Maintenance intervals are
subject to change with newer vehicles or may
also apply retroactively.Your BMW SAV center
will advise and perform maintenance services as
required by the most recent information that
applies to your vehicle.
For a detailed list of items inspected, refer to the
Quality Certification I form provided to the Owner
at time of delivery. A copy of the form is on file at
the selling BMW SAV center.
Fuel Quality – Gasoline
Only use fuels advertised to have adequate
detergency and low alcohol (such as ethanol)
content. Please refer to your owner’s manual for
important information on the fuel recommended
for use in your vehicle. Use of fuels with
insufficient detergent and/or excess alcohol can
cause driveability problems that necessitate
cleaning intake valves and fuel injection valves,
and, when applicable, adjusting the engine idle.
We suggest having this work performed by your
authorized BMW center, perhaps while regular
maintenance is performed. Your BMW center can
also recommend a gasoline additive that will
provide sufficient detergency. While this
recommended unscheduled maintenance is not
required in order to maintain the emission
warranty, cleaning of intake valves or, when
applicable, fuel injection valves, or adjustment of
engine idle, necessitated by use of inappropriate
fuel, it is not covered by warranty because no
defect in material or workmanship or component
failure is involved.
Standard operations
Maintenance work:
䉯 Verify Check Control messages.
䉯 Check indicator and warning lights.
䉯 Reset CBS display.
䉯 Inspect tires, check tire pressure and reset
Tire Pressure Monitor.
Engine oil
Maintenance work:
䉯 Change the engine oil and oil filter. We
recommend BMW High Performance 5W-30
Synthetic Oil P/N 07 51 0 017 866.
䉯 At every 3rd engine oil change: Intake air
cleaner: replace air filter element (reduce
replacement interval in dusty operating
conditions).
Microfilter (not shown in CBS)
Maintenance work:
䉯 Replace ventilation microfilter every 2 years
based on the vehicle production date, or in
connection with scheduled brake fluid change.
Maintenance service summary
The Condition Based Service (CBS) system will
determine the requirement for performing the
maintenance services described on this page
and ending on page 8 (excluding items noted as
“not shown in CBS”). These services may be
required either individually or in conjunction with
other maintenance services.
Front brake
Maintenance work:
䉯 Replace brake pads, clean brake pad contact
points in calipers.
䉯 Brake discs: Check surface and thickness, if
necessary replace at extra charge*.
7
Rear brake
Maintenance work:
䉯 Replace brake pads, clean brake pad contact
points in calipers.
䉯 Brake discs: Check surface and thickness, if
necessary replace at extra charge*.
䉯 Parking brake: Check condition and brake
lining thickness, if necessary replace at extra
charge*.
*Unless covered by Maintenance Program.
Vehicle check
Maintenance work:
䉯 Check operation of horn, headlight flasher and
hazard warning flashers.
䉯 Check instrument and control lighting and
heater/air-conditioning blower.
䉯 Check lighting system: turn signals, back-up,
license plate, interior (incl. map, reading
lights), glovebox, luggage area lights.
䉯 Safety belts: Check condition and function.
䉯 Check windshield wipers and washer jet
positions.
䉯 Tires: Check tread depth, wear pattern, outer
condition, inflation pressure (also spare tire). If
necessary, correct pressure (also spare).
䉯 Reset Tire Pressure Monitor.
䉯 12V Battery: Check state of charge (magic
eye) and charge if required.
䉯 Power steering reservoir: Check fluid level.
䉯 Visually inspect all SRS airbag units for torn
covers, obvious damage or attachment of
stickers.
䉯 Rear-view mirrors, optional rear-view camera.
䉯 Engine coolant: Check fluid level and
concentration.
䉯 Windshield washer and intensive cleaning
system: Check protection level, fluid level, top
if necessary.
䉯 Brake system connections and lines: Check
for leaks, damage and correct positioning.
䉯 Underbody, incl. all visible parts (i.e.,
transmission, rear axle, fuel lines, exhaust
system), check for damage, leaks and
corrosion.
䉯 Steering components: Check for clearance,
leaks, damage and wear.
䉯 Final Inspection: Road test with check of
–Brakes
– Steering
– Shock absorbers (visual)
– Transmission
Brake fluid
Maintenance work:
䉯 Replace brake fluid.
Spark plugs (not shown in CBS)
Maintenance work:
䉯 Replace spark plugs at intervals of
60,000 miles or at every 4th Engine Oil
Service.
Emission Control Maintenance
Schedule
The maintenance schedule as shown is required
for the proper functioning of the emission control
systems for optimum vehicle performance and
fuel economy.
Basic Engine
Engine oil As specified by CBS
Engine oil filter As specified by CBS
Fuel System
Air filter Replace at every 3rd
Engine Oil Service
Ignition System
Spark plugs Replace at intervals of
60,000 miles
Emission Control
Components
Oxygen sensor Replace at intervals of
120,000 miles
8
Oxygen sensor
(X3 xDrive28i,
X3 xDrive35i,
X5 xDrive35i and
X6 xDrive35i if eligible
for the California
Emissions Warranty)
Replace at intervals of
150,000 miles
Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and must
therefore be replaced to maximize vehicle fuel
economy and minimize exhaust pollution.
12 Volt Battery Care
If your X3, X5 or X6 is driven only for short
distances of less than 10 miles overa prolonged
period of time, without an occasional drive at
highway speeds, the engine’s charging system
will not maintain the battery. Insufficient use of
the vehicle could result in short term starting
problems and in the long term could damage the
battery.
In case your X3, X5 or X6 is not operated for
several weeks it is advisable to:
䉯 consider using a proper trickle charger,
following the charger manufacturer’s
instructions, to maintain the battery’s state of
charge; or
䉯 consult your BMW SAV center regarding
battery removal. Once removed, the battery
must be charged and stored in a cool, dry
place where it can be protected from freezing.
If the battery will be stored for over 3 months, it
must be recharged every 3 months, or else it
will become damaged and useless.
Please consult with your BMW SAV center for
further guidance and information.
Corrosion Protection
Extensive corrosion protection measures
implemented by BMW now make it possible to
offer a 12-year unlimited mileage anti-corrosion
warranty against rust perforation on your vehicle
provided that the vehicle is maintained in
accordance with the provisions of the New SAV
Limited Warranty as outlined in the Warranty
Section of this Statement (page 19).
The major degree of corrosion protection is due
to the electrophoretic dip painting process which
cathodically deposits paint particles on all body
parts, attracting paint particles into the minutest
cavities or seams. Body parts are designed to
provide optimum corrosion protection.
During manufacture, exterior body parts receive
an additional corrosion protection coat. Hood,
trunk, doors and other body parts with metal
folds are coated with PVC and sealed from the
outside.
All floor panels receive a resilient coating of PVC
for maximum protection against damage due to
stones, etc.
Corrosion protection materials tested over many
years are applied to the surfaces of cavities and
to the entire underside of the vehicle during and
after assembly.
For additional information on the 12-year
unlimited mileage anti-corrosion warranty see
the Warranty Section of this Booklet (page 20).
Restoring corrosion protection
Please take care that anti-corrosion material is
replaced when your car is repaired after body or
chassis damage.
BMW NA will not accept any liability for any
parts and accessories not approved by BMW.
Underbody maintenance
The underbody has to be cleaned at least once a
year, in Spring, with plain water in order to
remove mud, chemical sediments and other
deposits. If those materials are not removed,
corrosion (rust) will occur.
Your BMW SAV center will do this anti-corrosion
service for you.
Do not apply additional undercoating or
rust-proofing on or near the exhaust
manifold, exhaust pipes, catalytic converter or
heat shields. During driving, the substance used
for undercoating could overheat and cause a
fire.
9
BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
It’s available for U.S. version BMWs in all
50 states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It’s a valuable benefit provided to you at no
additional cost. (Subject to certain limitations and
exclusions noted on page 12.)
The BMW Roadside Assistance Program is not a
warranty and does not affect your rights under
the New SAV Limited Warranty.
Services provided by a third-party business
partner.
BMW Roadside Assistance
Smartphone Application
The free BMW Roadside Assistance Smartphone
app dispatches fast, reliable service to your
BMW. For more details and to download the app
for your iPhone姞, BlackBerry姞, Android™ or
Windows Mobile姞 Smartphone, visit
http://roadsidemobile.com/bmw
Owner’s Eligibility
You are covered if your vehicle is:
䉯 A new BMW SAV vehicle, distributed by
BMW NA, and purchased at an authorized
BMW SAV center, OR;
䉯 A new BMW SAV vehicle, purchased under the
BMW NA European Delivery Plan, OR;
䉯 A new, U.S. version, BMW SAV vehicle
purchased under the Diplomatic or Military
Sales programs, operated in any of the
50 states, Canada and Puerto Rico.
The vehicle itself is covered when driven by any
authorized driver.
Protection:
New BMWs — Protection is provided for
4 years/unlimited miles. Note: This does not
affect warranty coverage which remains at
4 years/50,000 miles.
Certified Pre-Owned BMWs — 6 years/unlimited
miles from the original in-service date.
Getting Started
For your convenience, a decal showing Roadside
Assistance information has been affixed on the
driver’s side of the windshield and in the rear
compartment area.
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW
Roadside Assistance service representative. In
order for you to receive quick and reliable
services, it is essential that you provide detailed
and accurate information to the service
representative.
Be prepared to give:
䉯 Your name
䉯 Your complete Vehicle Identification Number
(found on your vehicle registration, or on the
bottom driver’s side of your windshield)
䉯 Model description of your vehicle
䉯 License plate number of your vehicle
䉯 Vehicle location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.)
䉯 Location you are calling from (including a
telephone number where you can be reached).
If you are calling from a public phone, wait
there for the return call. Do not leave this
location without informing the Roadside
Assistance service representative.
䉯 A description of your vehicle’s problem.
Specific and accurate information will enable
the Roadside Assistance service
representative to provide the proper help.
Note: If you are using the free BMW Roadside
Assistance Smartphone app, the information
above is not required.
10
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