BMW X5 sDrive35i Service and Warranty Information

Service and Warranty Information

2014 X3 X5 X6

The Ultimate

Driving Machine

Owner/Driver Information:

Name _____________________________________________________________________

Address _____________________________________________________________________

_____________________________________________________________________

Owner/Driver Telephones:

Business _____________________________________________________________________

Home _____________________________________________________________________

Model ________________________________________________ Year_______________

VIN

Retail/In-Service Date _________________________________________________________

Trim Code ___________________________________ Color Code _____________________

Production Date _______________________________________________________________

License Plate Number _________________________________________________________

BMW Center Telephone Numbers:

Offices _____________________________________________________________________

Services _____________________________________________________________________

X3, X5 & X6 2014

Table of Contents

Page

BMW Ultimate Service™ ............................................ 1

Special Notes on the Diesel Engine .................................... 1

The BMW Maintenance Program ...................................... 3

Coverage ......................................................3

Maintenance Upgrade Option .........................................4

Intervals .......................................................4

Condition Based Service (CBS) ....................................... 5

Service Required Display ........................................... 5

Info Display screen contents ..........................................5

Info Display screens in the instrument cluster (X6 only) ........................5

Possible displays (X6 only) ...........................................6

Control Display screen contents .......................................7

Symbols .......................................................7

Special Note – Maintenance Intervals ....................................7

Quality Certification I ...............................................9

Fuel Quality – Gasoline .............................................9

Maintenance service summary ....................................... 9

Standard operations ...............................................9

Engine oil .....................................................10

Maintenance services connected to a specific engine oil service* ................10

Maintenance services that display in CBS ................................10

Frontbrakes....................................................10

Rearbrakes ....................................................10

Vehicle check ...................................................10

Brake fluid .....................................................11

Spark plugs (connected to specific Engine Oil Service)* ......................11

Emission Control Maintenance Schedule . .............................. 11

12VoltBatteryCare .............................................. 11

Corrosion Protection ............................................. 12

Restoring corrosion protection .......................................12

Underbody maintenance ...........................................12

BMW Roadside Assistance ......................................... 12

BMW Roadside Assistance Smartphone Application .........................13

Owner’s Eligibility ................................................13

Getting Started ..................................................13

Calling For Assistance .............................................13

Services ...................................................... 14

Dispatch Service ................................................14

On-Site Assistance ...............................................14

Lock-Out .....................................................14

Towing Service ..................................................14

Sign-and-Drive ..................................................14

Trip Interruption Benefits ...........................................14

Car Rental Discounts ..............................................15

Exclusions .....................................................15

Page

Customer Assistance Information .................................... 15

Customer Assistance – Notification ....................................16

BBB Auto Line .................................................. 17

California Residents ..............................................18

Special Programs . ............................................... 20

Overview of BMW Limited Warranties . . . ............................... 21

New SAV Limited Warranty — 2014 Models

(Valid only in the U.S.A. including Puerto Rico) . . ........................ 22

Warrantor .....................................................22

Warranty Begins .................................................22

Warranty Period .................................................22

Warranty Coverage ...............................................22

Safety Belt Warranty - Kansas ........................................22

Other Items ....................................................22

General .......................................................23

Limited Warranty — RustPerforation 2014 Models . . ...................... 23

Federal Emissions System Defect Warranty

(Valid only in the U.S.A. including Puerto Rico) . . ........................ 24

What is not covered ...............................................25

General .......................................................26

Federal Emissions Performance Warranty

(Valid only in the U.S.A. including Puerto Rico) . . ........................ 26

California Emission Control Warranty Statement*

Your Warranty Rights and Obligations ................................ 28

Manufacturer’s Warranty Coverage: ....................................28

Owner’s Warranty Responsibilities: ....................................28

California Emission Control System Limited Warranty* ..................... 29

What is not covered ...............................................30

General .......................................................31

California Emission Warranty Parts List ..................................32

Notice ........................................................ 35

Correcting, Updating or Changing Vehicle-Related or Ownership Information . .... 35

Tire Warranty Statement ........................................... 35

2014 X3, X5 and X6 Models covered in this Booklet

Series Body Style Models

X3 SAV X3 xDrive28i, X3 xDrive35i X5 SAV X5 sDrive35i, X5 xDrive35i, X5 xDrive35d,

X6 SAV X6 xDrive35i, X6 xDrive50i

X5 xDrive 50i

BMW Ultimate Service™

BMW Ultimate Service leads the industry in providing owners with incredible value and peace of mind. This service includes:

䉯 The BMW Maintenance Program: No cost

factory-recommended maintenance for 4 years/50,000 miles from the original in-service date, whichever comes first.

䉯 BMW Roadside Assistance: No-cost 24/7

on-the-road assistance for 4 years/unlimited miles from the original in-service date. Also includes trip-interruption benefits as well as trip routing services.

䉯 New Vehicle Limited Warranty: Limited

coverage for defects in materials and workmanship for 4 years/50,000 miles from the original in-service date, whichever comes first. Repairs will only be made at authorized BMW SAV centers using Original BMW Parts.

Special Notes on the Diesel Engine

䉯 At ambient temperatures below approximately

32ºF, starting the engine of the X5 xDrive35d may be delayed for a few seconds while the automatic fuel preheating system is active. An indicator lamp in the instrument cluster will illuminate during this time. Start the engine only after the indicator lamp goes out.

Automatic fuel preheating indicator lamp

䉯

Engine breaking-in: Prior to driving the first approximately 1,250 miles, do not exceed an engine speed of 3,500 rpm; avoid full-throttle acceleration and using the “kick-down” function

of the transmission. After this mileage, engine speeds can be gradually increased.

䉯

The BMW Advanced Diesel engine is designed to run only on Ultra-Low Sulfur Diesel (ULSD). This fuel designation contains a maximum of 15 parts per million (ppm) of sulfur. Service stations which dispense this fuel will have their pumps marked with this label:

䉯 The use of biodiesel fuel is acceptable as long

as the content is no higher than 5% (B5) which meets ASTM D6751 specification. If a biodiesel rated higher than B5 (such as B10 or B20) is pumped into the vehicle, damage to the fuel system components may occur.

䉯 If gasoline, B10 or higher biodiesel, or any

other improper fuel (i.e., low-sulfur diesel) is pumped into your diesel vehicle: at the first notion of the mistake, stop pumping and do not start the vehicle, not even to drive it away from the fuel pump. Serious engine damage can occur! Contact your authorized BMW SAV center or Roadside Assistance immediately.

䉯 The BMW X5 xDrive35d is equipped with a

misfueling system which is intended to prevent gasoline from being pumped into the tank. Most automotive diesel fuel nozzles will be of the recommended diameter (24mm). When inserted into the fuel-filler neck, the fuel nozzle simultaneously presses two safety tabs located inside the fuel-filler neck; this will allow the fuel nozzle to be fully inserted for refueling.

A gasoline fuel nozzle diameter is smaller (21mm) than an automotive diesel fuel nozzle. If a gasoline fuel nozzle is inserted into the fuel-filler neck of your diesel vehicle, the smaller diameter fuel nozzle will not be able to simultaneously press the two safety tabs; this will prevent the fuel nozzle from being fully inserted into the fuel-filler neck.

䉯 To allow emergency filling of diesel fuel in

locations using a commercial (truck) size diesel fuel filler nozzle which is larger than the nozzle for passenger cars, and/or for filling stations which dispense diesel fuel from a non-conforming sized nozzle, a diesel misfueling bypass adapter is included in your vehicle.

䉯 The BMW diesel engine oil is different than oil

used for BMW gasoline engines. Use only “low-ash” fully synthetic oils meeting BMW’s long-life rating LL04 (API rating CF). One such oil is Castrol’s SLX Professional OE SAE 5W-30 (Castrol #06070). This oil is also available at authorized BMW SAV centers under BMW part number 07 51 0 037 195.

䉯 The X5 xDrive35d is equipped with a

traditional dipstick located in the engine compartment.

To check the engine oil level:

1. Park the vehicle on a level surface with the engine at operating temperature (i.e., after driving continuously for at least 7 miles).

2. Turn the engine off.

3. Wait at least 5 minutes.

4. Pull the dipstick out and wipe dry with a lint-free cloth, paper towel or similar item.

5. Carefully push the dipstick fully into the tube, then pull out again.

6. The oil level must be between the two marks.

䉯 The quantity of oil between the two marks is

approximately 1 quart.

䉯 The X5 xDrive35d is equipped with Selective

Catalyst Reduction (SCR) technology. Diesel Exhaust Fluid (DEF) is injected into the exhaust system to help reduce the emissions of nitrogen oxides (NOx). DEF is designed to last until your next oil change before it needs to be refilled. However, depending on your vehicle needs, you can run out of DEF before you reach the interval. The instrument cluster warning lamp will warn you before DEF is depleted, starting at approximately 1,000 miles.

Refill DEF indicator lamp (yellow)

Note: If you continue to drive until the mileage reaches 0, a new warning will appear (NO START IN–––MILES). Once this warning appears,

you will only be able to restart the engine one

more time if this is done within 3 minutes of last shutting it off. Beyond this time interval, the engine will not restart until DEF is refilled!

Empty DEF indicator lamp (red)

DEF is available from your nearest authorized BMW Service Center. Or, referto your vehicle Owner’s Manual for refilling DEF yourself.

䉯 An additional warning lamp in the instrument

cluster may illuminate if the diesel particulate filter requires service.

Diesel particulate filter indicator lamp

The BMW Maintenance Program

The BMW Maintenance Program is a benefit designed to help reduce the cost of ownership. This program has been devised with the following objectives: to maximize vehicle safety, reliability, and resale value by minimizing breakdowns resulting from wear, and minimizing cost and inconvenience by computing maintenance intervals based upon the specific manner in which each individual vehicle is driven.

A 2014 X3, X5 and X6 vehicle purchased from an authorized BMW SAV center in the United States (including Puerto Rico) is covered by the BMW Maintenance Program for 48 months or 50,000 miles, whichever occurs first. Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator, Aftersales Mobility Program (AMP) Vehicle or BMW Group company vehicle, whichever is earlier.

Any authorized BMW center in the United States (including Puerto Rico) will perform the scheduled and/or additional maintenance services on your vehicle at no expense to you so long as your vehicle qualifies for coverage under the BMW Maintenance Program.

Coverage

The BMW Maintenance Program covers all factory-recommended maintenance, as determined by the Condition Based Service (CBS) system. Additional specific items that need replacement due to normal wear and tear, and that are not covered by the original New SAV Limited Warranty - such as brake pads, brake rotors and wiper blade inserts - are included, provided wear and tear exceeds BMW specifications. Any applicable adjustments required due to normal operating conditions are also included. See pages9-11ofthis booklet for additional information.

Exclusions from coverage include the following: 䉯 Items reimbursable under your New SAV

Limited Warranty

䉯 Gasoline and diesel fuel 䉯 Gasoline and diesel fuel additive 䉯 Diesel glow plugs 䉯 Diesel particulate filter 䉯 Windshield washer additive (except when in

conjunction with scheduled maintenance)

䉯 Tires, wheel alignment, tire balance and

rotation

䉯 Parking brake shoes/ linings 䉯 Wear and tear of soft trim items, such as:

seats, carpets, moldings, headliner, door panels and all chrome trim

䉯 Damage, including consequential, which

results from negligence, improper operation of the vehicle, wear and tear or deterioration due to driving habits or conditions, improper repair, environmental influences, flood, accident or fire damage, road salt corrosion, alteration, installation of non-genuine BMW accessories, or use of improper, poor quality or contaminated fuel

䉯 Altered or unreadable Vehicle Identification

Number (VIN) or odometer irregularities or vehicles where the true mileage cannot be determined

䉯 Maintenance or repair after the vehicle is

deemed a total loss

䉯 Maintenance or repairs performed by other

than an authorized BMW SAV center within the United States (including Puerto Rico)

䉯 “Topping off” low fluids (e.g., engine oil,

antifreeze, washer fluid, etc.) except when done in conjunction with a scheduled maintenance or other required maintenance work (as outlined in the customized maintenance checklist printout) that is performed during an applicable Maintenance Program period

䉯 Vehicles used in competitive events 䉯 Oil changes performed outside the

recommended maintenance intervals as indicated by the Condition Based Service

䉯 DEF changes performed outside the

recommended maintenance intervals as indicated by the Service Interval Display (X5 xDrive35d only)

Maintenance Upgrade Option

Please contact your authorized BMW center for information regarding the purchase of optional Maintenance Program Upgrades. Eligibility and coverage exclusions may apply.

Intervals

Time intervals should be followed using the maintenance interval as indicated by the Condition Based Service (CBS) display.

Maintenance intervals on motor vehicles have conventionally been specified based upon accumulated mileage. However, driving conditions have a major influence on routine maintenance requirements; distance traveled is only one of the significant factors. A vehicle driven for 50,000 miles of short trips in the city with numerous cold starts, prolonged periods of idling, stop-and-go driving, and high engine speeds during acceleration requires more frequent maintenance intervals than a vehicle driven for 50,000 miles for long distances at low engine speeds primarily at operating temperature.

The advanced technologies at BMW have led to the development of the unique BMW Condition Based Service (CBS) system which computes the actual optimum maintenance requirements based not only upon the accumulated mileage, but taking into account important factors such as high or low engine speeds, short or long trip driving.

Condition Based Service (CBS)

CBS is a further development of the Service Interval Indicator System.

The remaining times for selected maintenance tasks as well as any legally prescribed dates are displayed to you individually:

䉯 Engine oil 䉯 Brakes - front and rear separately 䉯 Brake fluid 䉯 Vehicle check 䉯 Required State Inspection(s)

CBS thus determines the current and future maintenance requirements. This data can also be read from the vehicle key by your BMW Service Advisor and used to propose the optimum scope of maintenance.

Disconnecting the battery during periods of

long-term storage will interrupt the calculation of time-based services. BMW recommends that you have all items requiring time-based maintenance, such as brake fluid and coolant, and possibly also the engine oil, brought up to date by your authorized BMW SAV center. Also see the section on battery care on page 11 of this Booklet.

X6 only

The distance remaining until your next service briefly appears when you switch on the ignition.

The Info Display immediately switches to its compute mode when you press one of the

two buttons in the turn signal indicator lever. For certain maintenance operations, you can

view the respective distance remaining or due date individually in the instrument cluster (X6 only, see page 6) or in the Control Display (for all models, see page 7).

Info Display screens in the instrument cluster (X6 only)

Service Required Display

Info Display screen contents

X3 shown; X5 is similar

Display the remaining distance or the service date for the various maintenance operations by pressing the knob in the instrument cluster for approximately five seconds. Then press the knob quickly and repeatedly to display the successive maintenance operations.

Possible displays (X6 only)

1. Button for selecting display

2. Service requirements

3. Engine oil

4. State-required safety inspection*

5. Front brake pads

6. Rear brake pads

7. Brake fluid

*Note: The display icons for the state-required safety and emissions inspections may be deactivated by your authorized BMW SAV center if the state in which your BMW is registered does not require them.

The sequence of displayed service items may vary. The data for the next service appointment is shown first.

Control Display screen contents

Symbols

For models equipped with iDrive, the current Status of Service items determined by the CBS are shown in the Control Display.

You can also view additional information on the service and maintenance requirements.

1. Open the start menu.

2. Press the controller to select the i-menu.

3. Select “vehicle info” and press the controller.

4. Select “vehicle status” and press the controller.

A list of selected maintenance operations and, if applicable, inspections required by law is displayed.

You can request more detailed information on every entry.

Select the entry and press the controller.

No service is currently required.

The deadline for service or a state inspection is approaching. Please contact your authorized BMW SAV center for an appointment.

The service deadline has already passed.

You can request more detailed information on every entry.

Turn the controller to scroll through the list, then confirm the selected entry.

Confirm to exit the list.

The current service status is automatically saved in the vehicle’s key. The Service Advisor at your authorized BMW SAV center has a device called a key reader. When your Service Advisor inserts your key into the key reader, all pertinent vehicle and servicing data will be available, and a customized maintenance checklist is printed out based on the specific operations called for by the Condition Based Service.

To exit from the menu: Select the

arrow and press the controller.

Special Note – Maintenance Intervals

The maintenance requirements for your vehicle are determined dynamically by the Condition Based Service (CBS) system. The maintenance items stated herein reflect the latest information available at the time of the printing of this Booklet, and are subject to change.

X6 SAVs utilize a different CBS “connected service item” interval as detailed on page 11.

The completion of certain subsequent maintenance items or services, as required to properly maintain your vehicle, will be specified at intervals computed by the BMW Condition Based Service system as follows:

䉯 Oil Service: Engine oil should be changed with

the engine at operating temperature.

All 2014 model year X3, X5 (except X5 xDrive35d see below) and X6 vehicles are factory-filled with BMW High Performance Synthetic oils. For these models we recommend BMW High Performance 5W-30 Synthetic Oil (BMW part number 07 51 0 017 866) for regular scheduled engine oil changes.

The 2014 model year X5 xDrive 35d is factory-filled with a different BMW High Performance Synthetic oil than on gasoline engines. We recommend BMW High Performance 5W-30 Diesel Synthetic Oil (BMW part number 07 51 0 037 195) for regular scheduled engine oil changes.

BMW recommends that you check your engine oil level whenever you add fuel to your vehicle. For information on checking your engine oil level, refer to your vehicle’s Owner’s Manual.

If you need to add oil between oil changes and BMW High Performance Synthetic Oil is unavailable, for the purpose of topping up the engine oil level only, BMW recommends use of one of the below-listed synthetic oils:

For gasoline engines: The synthetic oils listed below meet BMW’s Long-life rating LL01 (API rating SL):

䉯 Castrol Syntec European Formula SAE 0W-30 䉯 Mobil 1 SAE 0W-40 䉯 Pennzoil Platinum European Formula Ultra

SAE 5W-30

䉯 Valvoline SynPower SAE 5W-30

For diesel engines (X5 xDrive35d only): the synthetic oil listed below meets BMW’s Long-life rating LL04 (API Rating CF):

䉯 Castrol SLX Professional OE SAE 5W-30 Fully

Synthetic (Castrol #06070)

The choice of the right SAE grade is based on the climatic conditions in the region in which you normally drive your BMW. To best determine

which SAE grade is best suited for your vehicle, contact an authorized BMW center.

If you are unable to obtain a recommended synthetic oil from the list above, for the purpose of topping up the engine oil level only, use only a synthetic oil with an API rating of SM or higher.

The following maintenance services: – Brake Fluid Service;

– Intake Air Cleaner Service; – Oxygen Sensor Service; – Spark Plug Service; – Ventilation Microfilter Service,

must be performed when required as indicated by the following as applicable:

䉯 The specified CBS engine oil service counter

interval

䉯 The time interval (the first occurrence is based

on the vehicle’s production date)

䉯 The stated mileage for a “non-connected”

maintenance service

Refer to pages9-11foradditional information. Additionally,

– The engine coolant has a long-term rating and

does not need to be changed except for system repairs.

– The automatic transmissions and the all-wheel

drive transfer cases installed in BMW SAVs are factory filled with long-term rated fluids. The transmission long-term rated fluid does not need to be changed except when necessary during repairs to the transmission. The transfer case long-term rated fluid does not need to be changed except when indicated by the vehicle or when necessary during repairs to the transfer case.

For your convenience, you may also wish to have your authorized BMW SAV center perform any necessary operations to fulfill any state inspection requirements in your area, concurrent with the maintenance services specified above during other repairs. Should you request more

frequent maintenance service, the cost of these services will not be covered by the Maintenance Program.

BMW has applied the most modern technological advances not only to the design and production of your vehicle, but also to computing of the optimum maintenance interval for your type of operations and driving style. Your authorized BMW SAV center has made a substantial investment in unique BMW special service tools to enable BMW factory trained service technicians to perform quality repairs on your BMW in minimal time, to help maximize your satisfaction with your BMW, its longevity, and resale value.

Quality Certification I

For a detailed list of items inspected, refer to the Quality Certification I form provided to the Owner at time of delivery. A copy of the form is on file at the selling authorized BMW SAV center.

Fuel Quality – Gasoline

Only use fuels advertised to have adequate detergency and low alcohol (such as ethanol) content. Please refer to your owner’s manual for important information on the fuel recommended for use in your vehicle. Use of fuels with insufficient detergent and/or excess alcohol can cause driveability problems that necessitate cleaning intake valves and fuel injection valves, and, when applicable, adjusting the engine idle. We suggest having this work performed by your authorized BMW SAV center, perhaps while regular maintenance is performed. Your authorized BMW SAV center can also recommend a gasoline additive that will provide

sufficient detergency.This recommended unscheduled maintenance which may be necessitated by use of inappropriate fuels is not required in order to maintain the emission warranty. It also is not covered by your vehicle’s warranty because no defect in material or workmanship or component failure is involved.

Maintenance service summary

The Condition Based Service (CBS) system will determine the requirement for performing the maintenance services described in this section, ending on page 11. These services may be required either individually or in conjunction with other maintenance services.

Maintenance services are performed as outlined in this section, based on intervals of either time, mileage or after performing a specified number of previous services. These intervals correspond to the latest information available when this Booklet was printed. Maintenance intervals are subject to change with newer vehicles or may also apply retroactively. Your authorized BMW SAV center will be able to advise and perform maintenance services as required by the most recent information that applies to your vehicle.

The maintenance services “connected to a specific CBS engine oil service,” as outlined below, apply to X3 and X5 SAVs.

X6 SAVs utilized a different CBS “connected service item” interval as detailed on page 11.

Standard operations

Maintenance work:

䉯 Verify Check Control messages. 䉯 Check indicator and warning lights. 䉯 Reset CBS display. 䉯 Inspect tires, check tire pressure and reset

Tire Pressure Monitor.

䉯 Check parking brake functionality while the

vehicle is being driven into the workshop.

Engine oil

Maintenance work:

䉯

Gasoline engines: change the engine oil and oil filter (as shown in CBS). We recommend BMW High Performance 5W-30 Synthetic Oil P/N 07 51 0 017 866 (gasoline engines only) or P/N 07 51 0 037 195 (diesel engines only).

䉯 X5 xDrive35d only: We recommend BMW High

Performance 5W-30 Diesel Synthetic Oil (BMW part number 07 51 0 037 195)

䉯 Top off Diesel Exhaust Fluid (X5 xDrive35d

only).

Maintenance services connected to a specific engine oil service*

*These additional connected services will not be shown in the vehicle’s CBS display.

Maintenance work: 䉯 After every 2nd Engine Oil Service: Ventilation

microfilter: replace ventilation microfilter.

䉯 At every 5th Engine Oil Service: Intake air

cleaner: replace air filter element (reduce replacement interval in dusty operating conditions).

䉯 At every 4th Engine Oil Service: Replace diesel

fuel filter (X5 xDrive35d only).

Maintenance services that display in CBS

Front brakes

Maintenance work: 䉯 Replace brake pads, clean brake pad contact

points in calipers.

䉯 Brake discs: Check surface and thickness,

replace as necessary.

Rear brakes

Maintenance work: 䉯 Replace brake pads, clean brake pad contact

points in calipers.

䉯 Brake discs: Check surface and thickness,

replace as necessary.

䉯 Parking brake: Repair or replace parking brake

shoes/linings only if a reduction in the brake’s effectiveness is noted. When fitted, parking brake shoes/linings are excluded from coverage under the BMW Maintenance Program.

Vehicle check

Maintenance work: 䉯 Check operation of horn, headlight flasher and

hazard warning flashers.

䉯 Check instrument and control lighting and

heater/air-conditioning blower.

䉯 Check lighting system: turn signals, back-up,

license plate, interior (incl. map, reading lights), glovebox, luggage area lights.

䉯 Safety belts: Check condition and function. 䉯 Check windshield wipers and washer jet

positions.

䉯 Tires: Check tread depth, wear pattern, outer

condition, inflation pressure (also spare tire). If necessary, correct pressure (also spare).

䉯 Reset Tire Pressure Monitor. 䉯 12V Battery: Check state of charge (magic

eye) and charge if required.

䉯 Power steering reservoir (X6 only): Check fluid

level.

䉯 Visually inspect all SRS airbag units for torn

covers, obvious damage or attachment of stickers.

䉯 Rear-view mirrors, optional rear-view camera. 䉯 Engine coolant: Check fluid level and

concentration.

䉯 Windshield washer and intensive cleaning

systems: Check protection level, fluid level, top if necessary.

䉯 Brake system connections and lines: Check

for leaks, damage and correct positioning.

䉯 Underbody, incl. all visible parts (i.e.,

transmission, rear axle, fuel lines, exhaust system), check for damage, leaks and corrosion.

䉯 Steering components: Check for clearance,

leaks, damage and wear.

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