Benq Joybook R55V User Manual

Joybook R55V Series User Manual

Welcome

Copyright

Copyright 2007 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system
or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise,
without the prior written permission of this company.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any
warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes
from time to time in the contents hereof without obligation of this company to notify any person of such revision or changes.

Windows, Internet Explorer and Windows Mail are trademarks of Microsoft Corporation. Others are copyrights of their respective companies or organizations.

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright
protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by
Macrovision. Reverse engineering or disassembly is prohibited.

Joybook models covered by this manual

This manual contains the information about the following Joybook models:

• Joybook R55V Series

Please note that the actual hardware or software capabilities will vary according to the model you purchased. To determine your Joybook model, please refer to
the label on the packing box, or the printing on your Joybook.

Table of contents

Overview...............................................................................................1

About this book ............................................................................. 1

Typographics.................................................................................. 1

Getting started......................................................................................2

Package contents............................................................................ 2

Getting your Joybook ready for use.............................................. 2

Expanding the capabilities of your Joybook................................. 4

Touring your Joybook ......................................................................... 7

Front view ...................................................................................... 7

Left side view.................................................................................. 8

Right side view ............................................................................... 9

Bottom view ................................................................................... 10

Indicators ....................................................................................... 11

Getting started with Windows Vista ...................................................12

Turning off your Joybook properly.............................................. 12

Using Windows Mobility Center.................................................. 13

Using your Joybook ............................................................................. 14

Using the touchpad........................................................................ 14

Using the keyboard........................................................................ 15

Function hotkeys ..................................................................... 15

Windows keys and lock keys................................................... 16

Port replicator (optional accessory) ............................................. 17

Connecting the port replicator ............................................... 17

Removing the port replicator.................................................. 17

Using built-in wireless connectivity (available on selected

models)........................................................................................... 18

Connecting to a wireless network:.......................................... 18

Using Bluetooth (available on selected models).......................... 19

Bluetooth icons........................................................................ 19

Turning Bluetooth on or off ................................................... 19

Connecting to a Bluetooth device........................................... 19

Sending a file to a Bluetooth device........................................ 21

Using QMedia Bar ......................................................................... 22

Introduction to QMedia Bar .........................................................22

Setting up QMedia Bar...................................................................22

Using BIOS setup .................................................................................23

When and how to use BIOS setup.................................................23

Navigating the BIOS setup screen .................................................24

Info menu.................................................................................24

Main menu ...............................................................................24

Advanced menu .......................................................................24

Security menu...........................................................................24

Boot menu................................................................................25

Exit menu .................................................................................25

Boot from LAN...............................................................................25

Recovering your system .......................................................................26

Using QDataTrove .........................................................................26

Launching QDataTrove:..........................................................26

Recovering your system using the supplied discs.........................27

Step 1: Reinstalling a clean copy of Windows Vista...............27

Step 2: Reinstalling drivers ......................................................28

Step 3: Reinstalling applications..............................................28

Protecting your Joybook from viruses and other security

threats..............................................................................................28

Connecting to external display devices ...............................................29

Connecting to a VGA display device.............................................29

S-Video output...............................................................................30

Adjusting video standards manually.......................................31

Installing additional memory ..............................................................32

FAQ and troubleshooting ....................................................................35

General............................................................................................35

Battery and power ..........................................................................35

Connection .....................................................................................36

System .............................................................................................37

Display ............................................................................................40

Table of contents iii

Information on cleaning and battery maintenance............................41

Battery maintenance ...................................................................... 41

Cleaning your Joybook.................................................................. 41

Service and support..............................................................................42

BenQ Joybook Global Online Service........................................... 42

Joybook online registration........................................................... 42

Appendix ..............................................................................................43

General safety information............................................................ 43

Safety information about the battery............................................ 43

Caution texts concerning lithium batteries............................ 43

Safety information about the AC adapter .................................... 43

Safety information about the modem .......................................... 44

Caution..................................................................................... 44

Disposal of Waste Electrical and Electronic Equipment by users in

private households in the European Union. ................................ 44

Declaration of Conformity............................................................ 44

Safety instructions for Poland, Romania, Slovenia, Bulgaria,

Latvia, and Croatia......................................................................... 45

Table of contentsiv

Overview

About this book

This book provides you the main information about various components
in your Joybook and demonstrates how to use them. The following are
the major chapters of this book.

Chapter title Description

Overview

Getting started

Touring your Joybook

Getting started with

Windows Vista

Using your Joybook

Using BIOS setup

Recovering your

system

Connecting to

external display

devices

Installing additional

memory

FAQ and

troubleshooting

Information on

cleaning and battery

maintenance

Service and support

Appendix

Introduction to this book.
Information about beginning to use your

Joybook.
Introduction to the hardware components

of your Joybook.
Basic information about Windows Vista.

Basic and advanced information about
operating your Joybook.

Information about how to use the BIOS
setup utility.

Information about using system recovery
tools.

Information about how to connect your
Joybook to external display devices.

Information about how to add additional
RAM memory.

Information about frequently asked
questions and troubleshooting.

Information about cleaning and battery
maintenance.

Joybook service and support information.
Important safety information.

Typ og ra phics

The usage of notes, tips and warnings is specifically for different
purposes, which are described as follows.

Icon/
Symbol

< > or [ ] Keys on the

Item Meaning

Warning Information mainly to prevent the

damage to components, data, or
personal injury caused by misuse
and improper operation or
behavior.

Tip Useful information for completing

a task.

Note Supplementary information.

Indicates a key on the keyboard,
keyboard; User
Interface (UI) on
the screen

or the UI on the screen. Do not

actually type the symbols

together with the enclosed letters.

Overview 1

Getting started

Depending on the model of your Joybook, the appearance may be
different from the illustrations shown in this manual.

Package contents

Before using your Joybook for the first time, please check if you have all the items
with you. For details about what should be included in the package, refer to the
Package Contents label inside the accessory box. If any of the items are missing or
appear damaged, contact your dealer immediately. Save the packaging in case you
need to ship your Joybook for service.

Getting your Joybook ready for use

1. Installing the battery pack

Battery retainer A

2. Connecting the power

The battery pack is shipped with low charge from the factory. Connect to
the power source and start to charge your battery. You can still use your
Joybook while the battery is charging.

Connect the power cord to the power adapter.

Connect the power adapter to the power socket on your Joybook.

Turn your Joybook upside down and put it on a soft clean cloth. With the label
side of the battery pack facing down, slide it gently into the battery compartment
until it snaps into place
lock the battery pack into place

Getting started2

(1). Move the battery retainer A to the left as shown to

(2).

Connect the power cord to a wall outlet. The Joybook will automatically
start charging the battery.

• Power systems and plug types may vary depending on your country/
region.

• When the battery is charging, the battery indicator appears in amber.
When the battery is fully charged, the light goes off.

4. Performing initial setup

• The battery pack is shipped with low charge from the factory.

• For details about the colors and meanings of the indicators, refer to

Indicators" on page 11.

"

3. Opening your Joybook

To open your Joybook, slide the latch to the right, and then lift the lid up.

Press the Power button to start up your Joybook, and then follow the on-screen
instructions to complete the initial Windows Vista setup.

• Your Joybook R55V Series works best with Windows Vista™ Home
Basic, Windows Vista™ Home Premium, Windows Vista™ Business, or
Windows Vista™ Ultimate. Installing other operating systems that have
not been tested is not recommended, and may not only void your
warranty but also affect the functionality of your Joybook.

• The actual operating system that comes with your Joybook may vary.
For details, refer to the Product Specification label on the product
carton.

Getting started 3

Expanding the capabilities of your Joybook

Connect an external display device (such as a monitor or projector) to the 15-pin
mini D-sub video socket of your Joybook.

Connect a telephone line to the modem port of your Joybook and dial-up to the
Internet or send a fax.

Getting started4

Access local area network (LAN) by connecting a network cable to the LAN port
of your Joybook.

Insert an ExpressCard/34 module or ExpressCard/54 module to further expand
the capabilities of your Joybook.

Use the optical drive to access data on various kinds of discs and enjoy movies or
music.

Connect a Hi-Fi set, radio, synthesizer, walkman, etc. to the audio input
socket to input sounds.

Connect an earphone to the earphone socket to output sounds.

Connect a microphone to the microphone socket to record sounds.

Getting started 5

Insert a Memory Stick, Memory Stick Pro, SD, or MMC memory card following
the direction indicated on the card to exchange files.

Connect USB peripherals to the USB port of your Joybook.

Connect digital camcorders and high-speed storage equipment to this
IEEE 1394 (FireWire) Port.

Getting started6

Output video images on your Joybook to a TV or AV device that has an S-Video
Input socket by connecting it to the S-Video Out socket on your Joybook.

Unless you intend to use the sound reproduction output of the built-in
Joybook speakers, you will also need to separately connect the Joybook
audio output socket to an appropriate sound reproduction device.

Tour i n g your Joyb ook

Depending on the model of your Joybook, the appearance may be different
from the illustrations shown in this manual.

Front view

(2) Power and quick access buttons

Power

Turns your Joybook on or off.

Internet hotkey

Starts up the Internet Explorer Web browser.

E-mail hotkey

Starts up the Windows Mail e-mail client.

Wireless LAN launch button

Enables/disables the wireless LAN.

(3) Tou c hp ad
(4) LCD (Liquid Crystal Display) panel
(5) Keyboard

(6) Earphone/SPDIF audio output socket

Can be used to connect to an earphone/headset or external speaker for
playing Joybook audio.
SPDIF (Sony-Philips Digital Interface Format) is a fibre optic digital audio
outlet for 'Mini Optical' 3.5mm plugs. It shares a common socket in the
Joybook with a standard analog audio outlet for 3.5mm stereo plugs.

• To activate SPDIF, go to Control Panel, Hardware and Sound, and select
Sound. Select SPDIF Interface under the Playback tab, click Set Default, and
then click OK.

• Supported digital audio formats: DTS, Dolby Digital, and Microsoft WMA Pro
Audio.

(1) Built-in microphone

Receives sounds and voices for recording.

(7) Audio input socket

Can be used to connect to a Hi-Fi set, radio, synthesizer, walkman, etc.

(8) Microphone input socket

Can be used to connect to a microphone for recording sounds.

This socket is for standard analog audio using 3.5mm mono plugs only.

(9) IEEE 1394 (FireWire) port

For connecting high-speed peripherals such as digital video cameras and
other consumer electronics devices that use the IEEE 1394 (FireWire)
interface.

Touring your Joybook 7

Left side view

(1) Power socket

For connecting AC power supply to power the Joybook and charge the
battery.

(2) Ventilation holes

For dissipating heat and keeping the computer at an optimal
temperature.

(3) Port replicator port (optional accessory)

For connecting to a port replicator to add additional ports to your
Joybook, such as PS/2, serial, parallel, USB, etc.

Before using the optional port replicator, be sure to install the driver in
the port replicator driver CD first.

(4) LAN (Local Area Network) port (RJ-45 connector)

Allows Joybook to connect to a 10/100/1000Mbps fast Ethernet
1000BASE-T network.

Please be careful to avoid plugging a RJ-11 phone cable connector in the
RJ-45 port. This will damage the LAN port. They look similar, but the RJ­45 connector is wider than the RJ-11 connector, and has more
conductors.

Touring your Joybook8

(5) 15-pin mini D-sub video socket

For connecting external display devices, such as monitors and projectors.

(6) S-Video Out socket

Allows the Joybook to output video signals to S-Video capable devices,
such as a television set or VCR.

For details, refer to "S-Video output" on page 30.

(7) USB port

For connecting peripherals such as mice, digital cameras and MP3 players
that use the USB 2.0 interface.

Right side view

(1) Four-in-One memory card slot

For a Memory Stick, Memory Stick Pro, SD or MMC memory card.

(2) ExpressCard slot

This ExpressCard slot accepts two formats of the standard ExpressCard
modules: ExpressCard/34 and ExpressCard/54. The ExpressCard/34
module is characterized by its 34 mm width, and the ExpressCard/54
module is characterized by its 54 mm width. You can use an ExpressCard
to further expand the capabilities of your Joybook.
Insert an ExpressCard into the slot following the direction indicated on
the card and complete related driver settings.

(3) USB ports

For connecting peripherals such as mice, digital cameras and MP3 players
that use the USB 2.0 interface.

(4) DVD/CD-RW Combo/DVD-Dual/DVD Super-Multi drive
(available on selected models)

The type of the optical drive varies by model, and the support of

disc types depends on the optical drive that comes with your Joybook.

Supports multi-functional optical module for reading music CDs, VCDs
and DVDs or burning CD-R/CD-RW or DVD+R/DVD-R/DVD+RW/

DVD-RW/DVD-RAM (optional) discs. Discs can be inserted/ejected by
pressing the small ejection button on the drive.

(5) Manual tray opening

If you wish to open the disc tray when your Joybook power is off, or it
can't be opened using the ejection button, insert a pointed object (like an
opened paper clip) into the tray ejection hole next to the ejection button
to release the disc tray.

(6) Modem port (RJ-11 connector)

Accepts an analog telephone line for use with the internal modem.

• To reduce the risk of fire, ensure that your phone cable is of adequate
capacity and approved for use with your local telecommunications
supplier.

• This is the only telecommunications modem port on the Joybook.
Please be careful to avoid plugging a narrow RJ-11 phone cable into the
similar looking but wider RJ-45 LAN port on the left side of the
Joybook.

(7) Anti-theft Kensington lock slot

You can attach an anti-theft Kensington lock and cable to this slot to help
prevent possible theft.

Touring your Joybook 9

Bottom view

(1) MiniCard slot, memory expansion slot, and CPU
compartment cover

Inside the cover, you can find the CPU and memory slot of Joybook.
There is also a MiniCard slot for using an optional MiniCard.

• A wireless network card in the MiniCard form-factor design may have
been pre-installed on selected models.

• To remove the cover, a small Phillips head screwdriver is required.

• For more information about adding additional memory, the limit of
maximum memory, or the types of BenQ certified memory modules for
your Joybook, refer to "Installing additional memory" on page 32

Touring your Joybook10

.

(2) Battery retainer A

Secures the battery in place.

(3) Battery pack

Supplies power to Joybook when external power is not connected.

(4) Battery retainer B

Secures the battery in place.

Indicators

(1) Caps Lock indicator

Lights up in blue when the Caps Lock is activated.

(2) Num Lock indicator

Lights up in blue when the Num Lock is activated.

(3) Hard disk/optical drive activity indicator

Flashing in blue when Joybook is accessing data in the hard disk drive or
optical drive.

(4) Power button indicator

• When the system is on, it lights up in blue.

• When the system is in Suspend mode, it flashes in blue.

• When the system is off and connected to the AC power, it lights up in

amber.

(5) Battery indicator

• When the battery is charging, it lights up in amber.

• When the battery is fully charged, and the system is on and connected to

the power source, the amber light goes off.

(6) Wireless network/Bluetooth indicator

• When the wireless LAN is on, it lights up in blue.

• When the wireless LAN is off, the blue light goes off.

If your Joybook comes with Bluetooth, the indicator always lights up in
blue when the system is turned on.

(7) Four-in-One memory card access indicator

Flashes in blue when accessing a Memory Stick, Memory Stick Pro, SD or
MMC memory card.

Touring your Joybook 11

Getting started with Windows Vista

Depending on your purchased model, your Joybook may come pre­installed with the latest Microsoft operating system: Windows Vista™
Home Basic, Windows Vista™ Home Premium, Windows Vista™
Business, or Windows Vista™ Ultimate.

When you first set up your Joybook, you may want to find information
about the following topics. Refer to the user manual that is supplied with
your operating system, or search from Help and Support in the Start
menu.

• How to set the system region settings, date, and time.

• How to set system administrator and user security logins and settings.

• How to install, setup and run anti-virus software.

• How to name the computer for network identification.

• How to connect to a local network wirelessly or by cable.

• How to connect to another computer over a network and share files.

• How to connect with a network or shared printer.

• How to connect to the Internet.

• How to register Windows and other packaged software.

• How to update Windows with the latest service packs and security

patches.

• How to synchronize the system clock with an Internet time server.

• How to locate, download, and install latest system device drivers.

• How to setup scheduled events for system maintenance.

Turning off your Joybook properly

By Windows default, the Start menu power button puts your
Joybook into sleep. Therefore, if you wish to turn off the power of your
Joybook completely, click the Start menu, click the arrow next to the Lock
button, and then click Shut Down.

Alternatively, you can customize the function of the Start menu power
button by following the steps below.

1. Right-click the battery meter icon ( or ) in the notification area
located in the lower right corner of the desktop, and then click Power

Options.

2. On the Select a power plan screen, click Change plan settings under
the selected plan.

3. Click Change advanced power settings.

4. On the Advanced settings tab, double-click Power buttons and lid to
expand this category.

5. Then, double-click Start menu power button to expand this item.

6. To specify the action to take when you press the Start menu power
button, click On battery or Plugged in, and then select the desired
setting from the drop-down list.

Getting started with Windows Vista12

The Start menu power button may look different according to your
settings.

Appearances Functions

Puts your Joybook into sleep.

Shuts down your Joybook.

Installs the Windows updates when available, and
then shuts down your Joybook after the
installation is complete.

This form of power button is only available when
you’ve set your Joybook to receive updates
automatically.

Using Windows Mobility Center

Windows Mobility Center is a convenient location where you can quickly
access your Joybook’s settings, such as brightness, volume, battery status,
and wireless network, etc.

To open Windows Mobility Center, simply press the + <x> hotkey

combination, or do one of the following:

• Click Start, Control Panel, Mobile PC, and then click Windows Mobility

Center.

• Click the battery meter icon ( or ) in the notification area located

in the lower right corner of the desktop, and then click Windows
Mobility Center.

Getting started with Windows Vista 13

Using your Joybook

Using the touchpad

The touchpad with its buttons is a pointing device that functions as an
optional external mouse, which can perform navigation, scrolling and
selection functions. The components of the touchpad are described as
follows.

No. Component Function

(1) Touchpad Moves the pointer, selects or

activates items on the screen.

(2) Left touchpad button Equivalent to the left button of an

optional external mouse.

(3) Right touchpad button Equivalent to the right button of an

optional external mouse.

Function Left touchpad

button

Select Click once. Tap once.
Execute Click twice

quickly.

Drag Click once and

hold the item,
and then use
your finger on
the touchpad to
drag.

Display the
context
menu

The touchpad is a pressure sensitive device that requires proper care to
avoid damage.

• Do not rest heavy objects on the touchpad or its buttons.

• Do not scratch the touchpad with sharp-pointed objects or your
fingernails.

Right touchpad
button

Click once.

Touchpad

Tap twice
quickly.

Tap twice quickly
and hold the
item, and then
move your finger
on the touchpad
to drag.

• To use the touchpad as an optional external mouse, press the left and

right touchpad buttons, which provide the same click functions as an
external mouse does.

• To move the pointer, place your finger with slight pressure on the

touchpad and move in the direction as desired.

• Do not use a pen, pencil, or marker on the touchpad. Use only your
fingertip.

• To set the touchpad preferences in Microsoft Windows Vista, select
Start, Control Panel, Hardware and Sound, and Mouse.

Using your Joybook14

Using the keyboard

Function hotkeys

You can use the function hotkeys to access commonly used functions or make quick settings. To use the hotkeys, press and hold the <Fn> (Function) key
at the lower left corner of the keyboard, and then press the desired hotkey.

The appearance of the keyboard legend may vary depending on the country/region of your purchase.

<Fn> + <F1> Puts Joybook into sleep mode. <Fn> + <F8> Increases volume.
<Fn> + <F2> Turns the wireless network radio on or off. Upon

booting the Joybook, the default setting is off.

<Fn> + <F3> Switches display between the screen and an

external monitor/projector, or allows simultaneous
display; switches between internal/external display.

<Fn> + <F4> Decreases screen brightness. <Fn> + <F11> Media play backward.
<Fn> + <F5> Increases screen brightness. <Fn> + <F12> Media play forward.
<Fn> + <F6> Activates or deactivates the speakers. <Fn> + <Scr Lk> Activates or deactivates the scroll lock function. When

<Fn> + <F7> Decreases volume. <Fn> + <Home> Make the LCD panel dim to one-half brightness.

<Fn> + <F9> Media play/pause.

<Fn> + <F10> Media stop.

activated, the screen moves one line up or down
when you press the up or down arrow key (, ).

Scroll Lock does not work in all programs.

Using your Joybook 15

Windows keys and lock keys

+ Tab

+ E

+ M

Shift + + M

Using your Joybook16

Windows key

Functionally equivalent to clicking the Start
button on the Windows desktop.

Press and hold the Windows key, and then
press Tab to switch between windows.

Opens the Computer window for browsing
disks and files.

Minimizes all windows.

Cancels minimization of all windows.

+ R

Num Lk Activates or deactivates the numeric keypad

Caps Lock Capitalizes all text entered.

Application key

Activates the Run dialogue box.

integrated in the keyboard (indicated by the light
gray shade in the illustration above).

Provides the same function as the right
touchpad button, bringing up a contextual pop­up menu.

Port replicator (optional accessory)

The port replicator is an optional accessory that can be plugged into your
Joybook to extend the number of external peripheral devices it can
handle.

Before using the port replicator, you need to install the port replicator
driver from the supplied CD.

Connecting the port replicator

1. Align the connector with the port opening on the back of your

Joybook.

2. Insert the connector into the port until it is fully seated.

Removing the port replicator

1. Be sure to save all your files on your Joybook or power down your
Joybook altogether.

2. Detach the connector from your Joybook.

Using your Joybook 17

Using built-in wireless connectivity (available on selected models)

With the built-in wireless connectivity of your Joybook, you can access
other wireless network enabled devices (such as Access Point network
stations, Notebook computers, Personal Digital Assistants, or digital
projectors) wirelessly without the constraints of network cables.

To connect with a Local Area Network (LAN) at home or in the office,
you need the details of an access point, which serves as an air station to
make transmission possible. Outdoors in places such as in coffee shops or
library, you can inquire the service personnel about an account.

• Wireless LAN (WLAN) is available on selected models.

• WLAN connectivity has limited range, depending upon the equipment
being used, the chosen frequency band, radio-wave interference, and
the physical landscape (including building structure). Circumstances
will vary depending upon your particular situation.

Connecting to a wireless network:

1. Make sure that you are located within the wireless network service

area.

2. Press on your Joybook to enable the WLAN. The status is

indicated by the on-screen display as follows.

3. Click on the wireless LAN icon in the notification area located at

the lower right corner of the desktop to display a pop-up menu.

4. From the pop-up menu, click Connect to a network.

5. Click Wireless in the Show list. A list of available wireless networks will
be displayed.

6. Click a network and then click Connect. If security authentication is
not required by the network you are using, there will be a successful
message showing that you have connected to the network.

• To connect to some networks that require security authentication, you

may have to undergo another authorization process and enter
username and password. For details, please consult your network
administrator.

• For further information, refer to Help and Support.

• For data security, it is strongly recommended to connect to security-

enabled wireless networks whenever possible.

• When travelling by air, please be sure to turn off wireless networking to

avoid any possible risks to flight safety.

There are other ways for the Joybook to connect with a network. See
“LAN port” on page 8 and “Modem port” on page 9.

Using your Joybook18

Using Bluetooth (available on selected models)

The Bluetooth function allows you to get connected to various devices
and services that support Bluetooth transmission. You can connect
wirelessly without the need for data cables when printing documents,
synchronizing your Personal Information Management (PIM) data with
your Personal Digital Assistant (PDA) or another Personal Computer
(PC), mobile phone or even sharing a network connection.

Bluetooth is available on selected models.

Bluetooth icons

Icon Location Description

in the notification area
located at the lower right
corner of the desktop

in the notification area
located at the lower right
corner of the desktop

in the notification area
located at the lower right
corner of the desktop

When Bluetooth is turned on,
it appears in white.

When Bluetooth is turned off,
it appears in red.

When a Bluetooth
connection is established, it
appears in green.

Turning Bluetooth on or off

• If you want to turn on Bluetooth, right-click the red Bluetooth icon in

the notification area, and then click Start the Bluetooth Device in the
pop-up box.

• If you want to turn off Bluetooth, right-click the white or green

Bluetooth icon in the notification area, and then click Stop the
Bluetooth Device in the pop-up box.

3. Right-click on the Bluetooth icon in the notification area located at
the lower right corner of the desktop, and then click Add a Bluetooth

Device to launch the wizard.

4. If your Bluetooth device is already turned on and discoverable, place a
check mark in the My device is set up and ready to be found checkbox,
and then click Next.

Connecting to a Bluetooth device

1. By default, Bluetooth on your Joybook is turned on and you will see
the white Bluetooth icon on the Windows system tray.

2. Turn on the power of your Bluetooth device and activate its Bluetooth
function. You also need to make your Bluetooth device “Discoverable”.

• For details about how to activate the device's Bluetooth function, please

refer to its documentation.

• The maximum effective range of connection between your Joybook and

the Bluetooth device is 10 meters.

Using your Joybook 19

5. Please wait while Windows is searching for available Bluetooth devices.

6. Select the Bluetooth device that you want to add, and then click Next.

7. Refer to the documentation that came with your Bluetooth device to
determine if there is a pre-defined passkey. If not, you can select
Choose a passkey for me.

8. Windows will generate a passkey. When you are prompted to enter a
passkey on your Bluetooth device, follow the on-screen instructions to
enter the passkey.

Using your Joybook20

9. The Bluetooth device is now connected to your Joybook. Click Finish
to complete.

2. Click Browse to select the location to which you want to send the file,
and then click Next to continue.

Sending a file to a Bluetooth device

1. After your Joybook is connected to a Bluetooth device, right-click the
Bluetooth icon in the notification area to display the pop-up box,
and then select Send a File.

3. The file will be sent to the location you specified.

Using your Joybook 21

4. Click Finish to complete.

The example shown above is specifically for connecting to a mobile
phone. To connect to other Bluetooth devices, refer to the on-line Help
for details.

Using QMedia Bar
Introduction to QMedia Bar

QMedia Bar integrates a number of software

applications to enhance the multimedia experience on your Joybook.
Click on the small triangle button and a rotating button bar will

display.

Setting up QMedia Bar

Right-click on QMedia Bar and a menu will display on it.

You ca n :

• Let QMedia Bar display on top of all open programs by selecting Always

on top.

• Close QMedia Bar by selecting Exit.

• Adjust the size of QMedia Bar on the screen by selecting Size and then

select an appropriate value.

Using your Joybook22

Using BIOS setup

BIOS (Basic Input/Output System) is a layer of software, called firmware,
that translates instructions from other layers of software into instructions
that Joybook hardware can understand. The BIOS settings are needed by
Joybook to identify the types of installed devices and establish special
features.

BIOS settings are specific to your Joybook hardware. Do NOT change
existing BIOS settings unless you are sure they need to be changed, and
are aware of the consequences. Any incorrect BIOS settings may
degrade the performance, operation and functionality of your Joybook.

For latest BIOS updates, visit http://Support.BenQ.com.

When and how to use BIOS setup

You need to use BIOS setup when:

• You see an error message on the screen requesting you to run BIOS

setup.

• You want to restore the factory default settings.

• You want to modify some specific settings according to the hardware.

• You want to modify some specific settings to optimize system

performance.

• The BIOS setup screen shown in this chapter is for your reference only.

The actual items or settings on your Joybook may differ.

• The BIOS setup program may have been updated after the publication

of this manual.

• The settings you select in your operating system might override similar

settings in BIOS setup.

To run BIOS setup, press the <F2> key immediately when the BenQ logo
appears on the screen during system startup. The logo shows up on the
screen for only a few seconds, so you must press the <F2> key at the time.
The BIOS setup main screen will appear as follows.

The BIOS setup screen can be divided into four areas:

• On the top line is the menu bar containing the titles of available menus.

Each menu title contains a specific menu.

• The center left column of the menu contains information regarding the

current settings of the system. If you open a pull-down menu and select
an item that provides multiple options, the left column will display a
submenu where you can make further selections.

• The right column of the menu contains Help information about the

current menu selected. When a menu item is highlighted, more detailed
information is given.

• The bottom lines of the menu provide keyboard instructions for

moving around and making selections.

Using BIOS setup 23

Navigating the BIOS setup screen

Keyboard information can be found at the bottom of the screen. A brief
description of keyboard usage is listed below:

Key Function

Left and right arrow
keys (, )

Up and down arrow
keys (, )

Enter Displays the sub-menu when an item with

Tab Jumps from one item to another.
Esc Exits BIOS setup.

Info menu

The Info menu contains the system information, such as the BIOS
version, CPU type and speed, and the system memory. All the items on
this menu cannot be modified in user mode.

Main menu

The Main menu contains the basic configuration settings of the system.

• System Time: allows you to set the time of the system. Type in the value

and then press <Enter>, <Tab> or <Shift> + <Tab> to change the next
value.

• System Date: allows you to set the date of the system. Type in the value

and then press <Enter>, <Tab> or <Shift> + <Tab> to change the next
value.

• SATA Hard Drive: You can press <Enter> to invoke the submenu to

view the detail information of the hard disk and change some settings.

• CD-ROM/DVD-ROM: You can press <Enter> to invoke the submenu

to view the detail information of the CD-ROM and change some
settings.

Selects a menu title.

Selects an item or option.

the arrow sign is selected.
Opens or closes the option window when
an item is selected.

Returns to the previous menu if in a sub­menu.
Closes the options window if one is open.

Advanced menu

The Advanced menu contains advanced I/O (Input/Output)
configuration settings of the system.

If you are not familiar with the items in Advanced Configuration menu,
you are advised to keep the default.

• Video Features: This menu contains Display Selection and TV Mode

sub-menus that allow you to select the display device during system
startup and to select the TV standard.

• Internal Devices Configurations: allows you to enable or disable the

hardware controllers in your system.

• USB BIOS Legacy Support: allows you to enable or disable the support

for USB keyboards or mice in DOS mode.

Security menu

The Security menu contains the security settings, which safeguard your
system against unauthorized use.

Do NOT set the BIOS security password without having memorised it or
written it down and stored it with your Joybook warranty documentation.
Should you happen to forget or mislay the password once set, you will be
greatly inconvenienced in gaining subsequent access to your Joybook.

• Supervisor Password: This set of password controls access to the whole

BIOS setup menu. It must be set before User Password can be set. When
typing the password, first make sure that Num Lock is off, and then type
your password in the entry fields and press <Enter>. Confirm your
password by typing it again and pressing <Enter>.

• User Password: This set of password controls access to part of the BIOS

setup menu.

• Password on boot: This item determines if a password will be prompted

during system boot. When this item is enabled, the password is always
required to boot the computer.

If Supervisor Password and User Password are both set, you can enter
either one of them during the password prompt. To have full privileges in
BIOS setup, enter Supervisor Password.

Using BIOS setup24

Boot menu

The Boot menu contains the boot configuration settings of the system.

Boot Menu: allows you to enable or disable the Boot Menu. If you disable
this menu, you cannot press <F9> to invoke the Boot Menu during
system startup.

Boot Time Diagnostic Screen: If you enable this menu, the diagnostic
screen will be displayed during system startup. If you disable this menu,
the logo screen will be displayed during system startup.

Preboot Execution Environment: allows you to set whether the Boot from
LAN feature will be supported by the system.

Boot Device Priority: sets the sequence of boot devices. The system will
try to boot from the first device but if it is not available, will try the next
boot device.

• Use <> or <> to select a device, and then press <+> to move

it up or <-> to move it down.

• To select a boot device manually, press the <F9> key when the

BenQ logo appears on the screen during system startup. The
Boot Menu will appear. Use the up and down arrow keys (, )
to select a boot device, and then press <Enter> to confirm.

Exit menu

The Exit menu displays ways of exiting BIOS setup. After finished with
your settings, you must save and exit so that the new settings can take
effect.

• Exit Saving Changes: saves the changes you have made and exits BIOS

setup. After finished with your settings, you must save and exit so that
the new settings can take effect.

• Exit Discarding Changes: exits BIOS setup without saving the changes

you have made.

• Load Setup Defaults: loads factory default values for all the items.

• Discard Changes: cancels all changes since last save, without exiting the

BIOS setup utility.

• Save Changes: saves changes without exiting the BIOS setup utility.

It is recommended that you go into BIOS to load setup defaults,
whenever you have installed new hardware components.

Boot from LAN

During system startup, pressing <F12> will activate “Boot from LAN”
feature, enabling your Joybook to boot from an OS image via the
network.

Using BIOS setup 25

Recovering your system

System recovery is a data destructive process. You should backup all
data and applications prior to restoring. Please make sure your system is
connected to AC Power before continuing.

The system recovery methods listed below are only available when your
Joybook comes pre-installed with a Windows operating system.

Should your system become unstable and you wish to restore it to its
original state or make a backup, you can do so following either of the
methods below:

• Method 1: The QDataTrove function of your Joybook. For details, refer

to “Using QDataTrove” below.

• Method 2: The supplied “Operating System Disc” and “Drivers and

Applications” discs (available depending on your purchased model).
For details, refer to "

Protecting your Joybook from viruses and other

security threats" on page 28.

The name of the Operating System Disc may vary depending on your
purchased model. It may look like one of the following.

• Windows Vista™ Home Basic

• Windows Vista™ Home Premium

• Windows Vista™ Business

• Windows Vista™ Ultimate

Using QDataTrove

Launching QDataTrove:

1. Start your Joybook.

2. During the startup process, press the <F10> key when you see “Press
F10 key to enter QDataTrove” on the upper left part of the screen.

3. The following options will then display on the screen. Click Backup or
Restore to proceed according to your need.

Backing up your files:

• Make sure your system is connected to AC Power before performing the
task.

• If you already have a previous backup file on drive (D:), then it will be
replaced.

• The backup files will occupy a large amount of disk space, over 10GB,
so make sure your D: drive has sufficient free space available. Simply
click the D: drive under “Computer” in Windows Vista. The total size
and available free space appear in the Details pane at the bottom of the
folder window.

a. Make sure your drive (D:) has sufficient free space. For details,

refer to the note above.

b. To back up your complete system drive files, click System Drive

Backup/Primary Drive Backup to proceed.

c. Follow the on-screen instructions to complete the task.

The backup creates a "BenQ user" folder on the D: drive, which can be
burnt to disk and archived independently of QDataTrove.

Recovering your system26

Recovering your backup files:

a. To browse your existing backup files or folders, and recover

them to the drive you selected, click Recover Backup Files to
proceed.

b. Follow the on-screen instructions to complete the task.

Restoring your backup image:

a. To restore your Joybook from your previous backup image, click

Full System Restore - Backup Image.

b. Follow the on-screen instructions to complete the task.

Restoring your Joybook to factory default settings:

This process will ERASE ALL data in your system drive (C:) and
restore the system to default factory configuration.

If this option is selected, all programs you installed or data you saved on
Drive (C:) will be erased. However, data on Drive (D:) will not be affected.

a. To restore your Joybook to its factory settings, click Full System

Restore - Factory default settings.

b. Follow the on-screen instructions to complete the task.

Recovering your system using the supplied discs

To recover your system using the “Operating System Disc” and “Drivers
and Applications” discs, follow the procedure and instructions below
carefully.

Step 1: Reinstalling a clean copy of Windows Vista

• All programs you installed or data you saved on drive (C:) will be
erased. However, data on drive (D:) will not be affected.

• Recovering your system by using Method 2 (the supplied “Operating
System Disc” and “Drivers and Applications” discs) will cause the
QDataTrove function to become unavailable. You will also need to
install the device drivers manually from the “Drivers and Applications”
discs.

• Do not remove discs when the recovery is in progress until prompted to
do so.

• Before using the “Operating System Disc” and “Drivers and
Applications” discs, make sure the system is not in hibernation mode
or turned off. Also make sure the lid of your Joybook is not closed.

The availability of the supplied discs may vary depending on your
purchased model.

1. Turn on your Joybook.

2. Press the <F9> key when the BenQ logo appears on the screen during

system startup. A Boot Menu screen appears.

3. Insert the supplied “Operating System Disc” into your optical drive.

4. Use <> or <> to select CD-ROM/DVD-ROM, and then press

Enter.

5. Press any key when you are prompted with Press any key to boot from

CD or DVD. Please wait while Windows is loading files.

6. The Install Windows screen appears. Select the operating system you

want to install, and then click Next.

7. On the Where do you want to install Windows? screen, select the

primary disk partition, and then click Format.

This will remove all programs and data on the drive (usually C:\) where
Windows Vista is currently installed. However, other drives will not be
affected.

8. Click Next. Your Joybook will restart several times during the

installation. Please wait while the installation is in progress.

Recovering your system 27

9. Follow the remaining on-screen instructions to complete the
installation and setup.
When you finish reinstalling the operating system, be sure to remove

the “Operating System Disc” from your optical drive.

10.Restart your Joybook.
To make Joybook operate properly, it requires the reinstallation of the

drivers and software programs located on the “Drivers and
Applications” discs, which would have been erased from your Joybook
when the (C:) drive was formatted.

Step 2: Reinstalling drivers

1. Insert the “Drivers and Applications” disc into your optical drive.

2. Install the required drivers for your model. Follow the on-screen
instructions to complete the installation.

Step 3: Reinstalling applications

1. Insert the “Drivers and Applications” disc into your optical drive.

2. Install the required applications for your model. Follow the on-screen
instructions to complete the installation.

Protecting your Joybook from viruses and other security threats

Your Joybook comes with an Anti-Virus CD, so please be sure to install
the anti-virus software from the disc supplied. Doing so helps you to
avoid unexpected destruction of your precious data in Joybook and keeps
your privacy against any unauthorized access from other computers.

The anti-virus software protects your computer against Internet threats
such as viruses, Spyware, hackers, and spam. In addition, you can secure
your personal information, block unwanted Web sites, and check e-mail
for viruses.

However, we would still recommend that you back up your data regularly
on CDs, DVDs or other storage media, since the anti-virus software may
not be able to intercept all existing and new viruses, which may lead to
destruction of all or some of your data in the Joybook.

For more information about how to use the anti-virus software installed,
please refer to the on-line help that comes with the software.

Recovering your system28

Connecting to external display devices

Connecting to a VGA display device

You can output Joybook’s video signal to an external display device, such as a projector or monitor. Once the VGA cable is connected properly,
simultaneous display will be available on your Joybook and the external display device automatically.

Pressing the <Fn> + <F3> hotkey combination allows you to switch between Joybook’s own screen and the external display device, or use simultaneous
display.

Monitor

Projector

Connecting to external display devices 29

S-Video output

The S-Video Out socket on your Joybook allows you to output display signals to S-Video capable devices, such as a television set or VCR for viewing or
recording.

1. Connect your Joybook to the TV or VCR using an optional S-Video cable.

2. Press the <Fn> + <F3> hotkey combination to switch between Joybook’s own screen and the external display device, or use simultaneous display.

When you output display signals on your Joybook to an S-Video capable device, such as a TV set, the resolution on your Joybook will be adjusted
automatically. To restore the resolution to 1280 x 800 after disconnecting the S-Video cable, simply press the <Fn> + <F3> hotkey combination again.

TV

The S-Video Out socket on your Joybook supports video signals only. For the audio function, you will need a separate audio cable.

1. Plug one end of the audio cable to your Joybook earphone output socket.

2. Plug the other end to the audio input socket of the external device.

Connecting to external display devices30

VCR

Adjusting video standards manually

The graphics card determines the signal format from the Regional and
Language Options selections in Control Panel. However, when you travel
to another country/region, you might need to re-adjust TV format
selections manually. To do so, follow the steps below.

The drivers pre-installed on your Joybook may vary, so the screens
shown below vary depending on your purchased model.

1. Right-click on the desktop, and then select Graphics Properties.

2. Click Display Settings, and then select the Tel e v i s i o n tab.

3. Select the appropriate standard from the drop-down list next to Video
Standard.

The required settings of Video Standard may vary by country/region. For
details about which standard is used in your country/region, check with
your local authorities.

If your driver is different from the one shown above and does not allow
you to select the video standard manually, go to Control Panel, Clock,
Language, and Region, and Change the country or region to change the
location to where you are currently located in. The graphics card will
then determine the signal format from here.

Connecting to external display devices 31

Installing additional memory

You can replace the existing memory module with a higher-capacity one.
Before you upgrade or replace memory, please check on the BenQ web
site to determine the module which can be used, or contact BenQ
distributor or customer service center. It is recommended that you take
your Joybook to the BenQ distributor or customer service center for the
upgrade or memory replacement.

For details about the limit of maximum memory, refer to the product
information from http://BenQ.com.

Please follow the steps below to consult the FAQ information and find
out the types of BenQ certified memory modules for your Joybook:

1. Connect to BenQ Online Service and Support
(http://Support.BenQ.com).

2. Click FAQ.

3. Click Joybook.

1. Shut down your Joybook completely. Disconnect the AC adapter and
turn over your Joybook.

Memory cover

Battery

2. Slide the battery retainer A to the unlock

position.

Battery retainer A

Installing additional memory32

3. Slide the battery retainer B to the unlock position (1) and, while
still holding the retainer, pull the battery away from its compartment
(2).

5. Open the cover.

Battery retainer B

4. Use a screwdriver to remove the screws that secure the memory cover.

• Ground yourself to your Joybook with professional grounding
equipment like an anti-static wristband, or touch the metal surface on
the inside of your Joybook to discharge any static electricity.

• Handle the memory module by its edge and avoid touching the
contacts.

6. Align the memory module with the slot, and then insert it. When

inserting, pay attention to the direction of the memory module.

Installing additional memory 33

7. Gently push the free edge downwards until the module locks into
place.

9. Use a screwdriver to secure the cover with the screws.

If the memory module is not installed properly, your Joybook may not
boot properly.

8. Replace the cover.

Installing additional memory34

It is recommended that you go into BIOS to load setup defaults after
installing additional memory. For details, refer to "

page 23.

Using BIOS setup" on

10.Place the battery on its original position (1), and then slide the battery
retainer A to the to the lock

position (2). Connect the AC adapter.

When you start Joybook, it will automatically test and configure the
new memory.

Battery retainer A

FAQ and troubleshooting

The following are descriptions of situations that you may encounter
during use of the Joybook, along with basic troubleshooting steps. If you
are not able to resolve the issue, immediately contact a BenQ service
center for assistance.

General

What is Joybook? What are the differences between Joybooks and
traditional notebooks?

BenQ call it Joybook, because BenQ has combined entertainment and
stylish design with traditional notebook's functions. For example,
enhanced 3D processing power for gaming and movie viewing. With
Joybook, you will be able to enjoy the most exciting audio and visual
experience ever!

What is a Wireless LAN (WLAN)?

A WLAN is a type of Local Area Network (LAN) that uses high frequency
radio waves rather than wires to communicate and transmit data among
nodes. It is a flexible data communication system implemented as an
extension to, or as an alternative for, a wired LAN within a building or
campus.

What is IEEE 802.11a/b/g?

IEEE 802.11a/b/g is a technical specification issued by the Institute of
Electrical and Electronic Engineers (IEEE) that defines the operation of 5
GHz/54Mbps, 2.4 GHz, 11 Mbps/54Mbps, Direct Sequence Spread
Spectrum Wireless Local Area Networks (WLANs).

Battery and power

How long should I charge the battery for the first time?

The length of the charging time may depend. When the amber light of the
battery indicator goes off, it means that the charging is completed.

My computer won't start up with the battery inserted?

• Make sure the battery is properly inserted.

• Make sure that the battery is fully charged. If this does not work, consult

your BenQ dealer.

What should I do with the battery if I will not use my Joybook for a long
time?

Recharge the battery or discharge it to about 40% full, and then store it in

a dry place at about 15°C to 25°C. Extremely high or low temperature

will shorten the life of battery.

When charging the battery, the power indicator on Joybook suggests that
the battery is fully charged. When I check it from the Power Manager in
Windows, the battery level is only about 95%-99%. Why?

It is the result of the battery protection design of Joybook. When the
power indicator on Joybook is off, it means that the battery has reached a
saturated voltage: 95%-99%. At this moment, the voltage difference
detected by Joybook is very small, so it will reduce the charging current to
prevent overcharging the battery with excess current or voltage, which
will damage the battery. Moreover, in order to protect the battery from
exposing to high voltage and current for a long time during charging, the
battery has been equipped with a protection circuit that will charge the
battery at low current in the final phase.

How come my notebook is not fully charged even after a full night
charge?

Make sure that the Joybook is receiving power. Is the cord plugged in
correctly? When the battery is installed in the computer and it is properly
plugged in to an AC outlet, check to see if the battery level icon is showing
a charge sign. If this does not fix the problem, the battery, the power
source in the notebook, or the AC power cord may be defective. Consult
your BenQ dealer for help and maintenance.

FAQ and troubleshooting 35

What should I do if the battery gets hot in my Joybook?

Take the battery out and let it cool down. If the problem persists once it is
inserted back into the Joybook, the battery could be defective and it may
need to be replaced.

Can't connect to the Internet with the built-in network interface on
Joybook?

Check if the network has a fixed MAC address. Contact your network
administrator for further solutions.

Joybook will not start up, even though the Power button was pressed.

Check the power indicator.

• If it is not lit up, Joybook is not being supplied by power, either from an

external power source via the AC adapter or from the battery. Make sure
that the AC adapter is correctly inserted into the power socket of
Joybook and a working electrical socket, and allow the battery to begin
charging.

• If the power indicator is lit up in blue, the Joybook is being supplied

normally with power, meaning that the problem lies elsewhere.

• If you have added any hardware (memory for example), check if

it has been installed correctly.

• It is possible that certain operating system files are damaged or

missing. If so, you may need to first back up all your data and
then use the Drivers and Applications disc that came with the
Joybook to return the its software to original state. Please note
however that doing so will cause all of your personal data on the
hard disk drive to be lost!

Why does the battery on my Joybook seem to last shorter and shorter?

It is normal for Lithium-Ion (Li-Ion) batteries to decline in capacity over
time.

Connection

My modem does not connect at 56K speed?

Several factors can affect connection speed, such as line noise, number of
people connecting/connected to your ISP, and the age and condition of
the telephone lines. A 56K modem does not guarantee all connections at
56K; rather it s the ability to connect at up to 56K speed.

When connecting to a local network with Joybook, the connection is
unstable.

The instructions below will guide you through the troubleshooting
process.

1. Right-click Computer and select Properties, Device Manager.

2. Double click Network adapters. When the name of the network
adapter of Joybook appears, double-click on it.

3. The Properties window will pop up. Click the Advanced tab, and then
click the Speed & Duplex item on the left.

4. Select the appropriate mode according to the settings of your LAN
service from the Va l u e drop-down menu on the right, and then click
OK.

• If the situation persists, press to disable the wireless LAN to reduce

interference of different network connection modes.

I have problem setting up wireless network.

Please follow the instructions below to resolve the problem:

• Have you enabled the wireless LAN function of the Joybook? Remember

to press to enable the wireless LAN.

• Click the Start button and select Control Panel, Network and Internet,

Connect to a network. Make sure the connection status is connected
and with appropriate signal strength. If you do not see the connection
status, make sure your wireless device is set up correctly so your
Joybook can pick up the signal.

• Make sure that your wireless router or access point is broadcasting the

SSID. Refer to your wireless device’s documentation for enabling this
broadcasting feature.

FAQ and troubleshooting36

System

How should I resolve the “Low on Disk Space” or “Out of Disk Space”
error messages.

Windows uses disk space for operations such as caching and virtual
memory. The Joybook may not run reliably if the hard drive’s free disk
space drops under 100MB or 200 MB. The following instructions will
help you free up the disk space.

1. Click Start and then Computer.

2. Right-click the hard drive icon and then select Properties.

3. Observe how much free space is on the hard drive.

4. To free up hard drive space, click Disk Cleanup and follow the
instructions that follow to proceed.

How do I update the driver?

Please visit BenQ online product support (http://Support.BenQ.com) to
search for updated sound driver software.

My system is running very slow. How can I improve performance?

System resources are the amount of memory and hard drive space that
your Joybook can use and can degrade over time slowing the computer.
However, you still can improve the system performance by using the
methods below:

• Close all open programs not being used. Use software program that are

absolutely necessary. Try running virus scans and other tools when away
from the desk. Closing software program that are not necessary helps
window perform more efficiently.

• Prevent background software programs from loading. As software

programs load the small icons in the notification area, they will be
running in the background and each one consumes valuable system
resources. You can follow the steps below to prevent application
programs from running when Windows launches:

1. Press + R to display the Run dialog box.

2. Type “msconfig” in the Open field. This will open the system
configuration utility.

3. Click the Startup tab and then uncheck any task that is unwanted.

4. Click Apply, and then click OK. Restart your Joybook.

• Remove programs from the Startup folder. Removing programs from

the Startup folder also helps to prevent programs from running when
Windows starts up. To do so, follow the steps below:

1. Right-click anywhere in the open area on the desktop and select New,
Folder. Give the folder a name. This folder will be used later.

2. Right-click the Start button and then select Open. A folder named
Programs will appear in the Start Menu window.

3. Double click the Programs folder and then the Startup folder.

4. Right-click any icon in the folder and then select Properties. The
information about the icon will appear. this will help you to judge if
the program is necessary to be left in the Startup folder.

5. Select unwanted program icons, right-click on them and select Cut.

6. Close the open windows to return to the windows desktop.

7. Open the folder created in Step 1.

8. Select the Edit and Paste commands in the folder window. The icons
that were cut from the Startup folder are now placed in the folder.

9. Restart the Joybook. The programs removed from the Startup folder
will no longer run when Windows starts. However, you can still run
them by double clicking their icons in the folder created in step 1.

• Empty the Recycle Bin. You can free up disk space by clearing files you

no longer need from the Recycle Bin. To do so, right-click the Recycle
Bin icon on the desktop and select Empty Recycle Bin.

• Delete temporary files and directories. This will increase hard disk space

and reduce the time Window takes to access the hard drive. It will also
help to solve problems associated with spooling print job.

1. Close all running programs.

2. Click the Start button and select All Programs, Accessories, System
To o l s , and then Disk Cleanup.

3. Check the types of files you want to delete (temporary files are safe to
delete).

4. Click OK.

• Use the Scan Disk and Defragment functions. The Scan Disk function

checks a hard drive for errors, while the Disk Defragment function takes
all the scattered bits of program data and groups them back together in
the front of the drive.

FAQ and troubleshooting 37

1. Click the Start button and then select Computer.

2. Right-click the hard drive’s icon and select Properties.

3. Click the To o l s tab and then the Check Now button.

4. Check all check boxes in the dialog that follows.

5. Click Start.

6. Restart the computer. It may take a long time to complete.
To run Disk Defragmentation in Windows Vista:

1. Close all running software programs.

2. Right-click the hard drive’s icon and select Properties.

3. Click the To o l s tab and then the Defragment Now button.

4. Click the Defragment Now button. It may take a long time to
complete.

If Disk Defragmenter start itself over and over, it means that some hidden
background software program is still accessing the hard drive. Restart the
computer and try again.

USB devices quit working unexpectedly in Microsoft Windows Vista.

This is because USB devices such as camera, scanners. or printer loses its
connection and stops working unexpectedly. Please follow the steps
below to resolve the problem.

1. Click Start, and right-click Computer.

2. Click Properties.

3. Click Device Manager.

4. Double-click the Universal Serial Bus controllers branch to expand it.

5. Right-click USB Root Hub, and then click Properties.

6. Click Power Management.

7. Deselect Allow the computer to turn off this device to save power.

8. Repeat steps 5 through 7 for each USB Root hub.

9. Click OK, and then close Device Manager.

Why does the keyboard and/or palm rest get warm?

Typically, the Joybook tends to be slightly warm. The location of the hard
disk is typically underneath the palm rest and as a result, the palm rest
gets warm. The location of the processor is typically underneath the
keyboard and since heat rises, the keyboard may slightly get warm. There
is no need to be concerned. However, since your computer has a
thermally controlled fan, when the CPU and/or internal temperature of

the notebook reaches a certain temperature level, the fan is turned ON
and stays ON until the temperature drops to a pre-defined level.

The U, I, O, P, J, K, L keys on my Joybook are coming up as numbers
instead of letters?

The number keys are enabled. Press the Num Lk (Number Lock) key
once to disable the number lock function, and the letters will return to
normal.

There is no sound coming from the speakers.
Check the following:

• The speakers may have been muted. Look at the volume control

(speaker icon) on the Windows Taskbar to see if mute has been set. If so,
turn off the mute.

• The speakers may have been turned off. Use the <Fn> + <F6> hotkey

combination to turn them on.

• The volume may have been set too low. Use the <Fn> + <F8> hotkey

combination to increase the volume.

• An earphone or external speakers may be connected to the audio-out

socket, automatically turning off the computer's internal speakers.

CD or DVD does not function.

Please verify the following:

• Joybook is turned on, and the CD or DVD discs are properly inserted in

the center of the disc tray in the optical drive.

• The disc tray is closed.

• The CD or DVD is not bent or badly scratched.

• Noise from the optical drive when the disk plays shows that the optical

drive may be deformed, and the computer needs to be repaired. If the
disc tray does not open after the Eject button is pressed, insert a pin into
the Emergency Eject hole to force the tray out.

DVD movies will not play.

The region code of the DVD inserted must match that of the DVD
playback software used. This region code can be set up to five times. If
you have not reached this limit, a prompt will appear that will allow you
to change the region code of the software to match that of the move.

FAQ and troubleshooting38

Otherwise, you can only play back DVDs with the same region code as
the last DVD played back successfully.

• If you can hear the noise only when inserting, it is the result of high

instantaneous current. It is a normal phenomenon.

Why is the hard drive capacity displayed by the OS be different from its
nominated capacity?

Most users may have discovered that the capacity of a 10GB hard drive
will become 9GB when displayed from the OS; and 20GB become 19GB,
40GB become 38GB..., etc. The bigger the capacity, the bigger the
difference. It is because hard drive makers and OS developers calculate
hard drive capacity in different ways. As a result, the nominated capacity

is different from the exact capacity displayed by the OS.

Calculation of hard drive
capacity by drive makers

1GB=1,000MB
1MB=1,000KB
1KB=1,000 bytes

Calculation of hard drive
capacity by OS developers

1GB=1,024MB
1MB=1,024KB
1KB=1,024 bytes

Example of a 40GB hard drive:

Calculation by drive makers Calculation by OS developers

40GB=40,000MB
=40,000,000KB
=40,000,000,000 bytes

40GB=40,960MB
=41,943,040KB
=42,949,672,960 bytes

Exact capacity of a 40GB hard drive displayed in the OS:

40,000,000,000÷1024÷1024÷1024=37.2529 (GB).

Furthermore, when you partition a hard drive, the system will reserve
some space on the drive for system files. Therefore, the total capacity of a
hard drive displayed by the OS will never be the same as its nominated
capacity.

I hear noise when connecting an earphone to Joybook.

The instructions below will guide you through the troubleshooting
process.

• Connect the earphone to other devices, such as a radio to see if you can

still hear that noise. If the noise persists, the earphone may be out of
order.

How can I reduce the wearing of the screen hinge when I open the screen?

We suggest that you open and close your screen gently and slowly with
both hands. Apply force evenly on both hands to reduce hinge wearing
and prevent deformation or breaking of hinge due to uneven force
application.

What should I do if a program in Windows freezes?

If your system freezes, press <Ctrl> + <Alt> + <Delete> keys
simultaneously, click Start Task Manager. Then, click the Applications tab
under Windows Task Manager, and then click on the application that
freezes and click End Task.

Why is my Joybook running so hot? Is it normal?

Yes. Because all the hardware is in such cramped quarters, it tends to get
hot. You should avoid using your Joybook on blankets, bed, or other
materials that keeps the heat in.

Why does my Joybook seem to turn off itself after a certain period of
inactivity?

This is the default setting of Joybook to conserve battery power. Joybooks
are configured to use the power saving feature. You can go to Control
Panel, Mobile PC, and Power Options in Windows to adjust the setting
manually.

Should I drain the battery of my Joybook every time before charging to
retain its capacity?

No. Your Joybook comes with an Lithium-Ion (Li-Ion) battery pack. This
is one of the newest cell types available. It is also the lightest battery type
currently available on a commercial basis and can provide more power
than other main cell types. There are no known problems of memory
effect with this battery type and it is the easiest battery type to care for.

FAQ and troubleshooting 39

Display

There is nothing visible on the screen.

Check the power indicator.

• If it is not lit up, no power is being supplied to Joybook. Connect the AC

adapter and restart Joybook.

• If it is lit up in amber, Joybook has entered sleep mode in order to

conserve power. Simply pressing the Power button or any key should
return Joybook to normal operating mode.

• If it is lit up in blue, Joybook is being supplied normally with power.

There are two possible causes for the problem.

• The screen's brightness may be set too low. Use the <Fn> +

<F5> hotkey combination to increase the brightness.

• The display mode may be set to use an external display. Use the

<Fn> + <F3> hotkey combination to switch the display mode to
use Joybook's own LCD panel or to use simultaneous display.

When I connect the Joybook to an external monitor, the display is
abnormal.

The instructions below will guide you through the troubleshooting
process.

• Use the <Fn> + <F3> function key combination to set external video

signal enabled.

• Refer to the user's manual of the external monitor to check the settings.

• Connect the cable to the Joybook and reboot the system. If there is no

display on the external monitor after system reboot, connect Joybook to
a standard VGA monitor and wait until you can see things properly on
that VGA monitor. Then connect the target display to Joybook again.

• Check if you have connected devices to both the S-Video Out socket and

the 15-pin mini D-sub video socket on the Joybook. If yes, disconnect
the device connected to the S-Video Out socket on the Joybook to
enable normal signal output from the 15-pin mini D-sub video socket.
In general, if you have connected devices to both the S-Video Out socket
and the 15-pin mini D-sub video socket on the Joybook, the S-Video
Out socket will be selected in first priority.

How can I judge if my LCD panel is out of order and what should I do if
it happens?

If your Joybook cannot display images at the default resolution, please
visit the BenQ web site to download and update the latest Joybook display
drivers.

Contact your BenQ dealer if either of the following phenomena occurs:

• The screen shakes when the system started up normally.

• Fonts displayed on the screen are unclear and strange codes appear.

• There is no display when the hard drive is running normally.

• Colors on the screen are strange and turn into white.

• Vertical or horizontal lines appear on the screen.

• When playing back a media file using Windows Media Player, the frame

speed is abnormal.

• The sound changes while the screen remains the same when playing

games.

Why do I get black and white picture (or horizontal lines) when I connect
my Joybook to the TV?

It is most likely that the signal from Joybook is not compatible with your
TV. Make sure you select the appropriate video standard according to
your country/region. For details, refer to "

Adjusting video standards

manually" on page 31.

FAQ and troubleshooting40

Information on cleaning and battery maintenance

Battery maintenance

1. Fully charge/discharge battery up to 4 cycles before achieving full
capacity of a new battery.

2. Fully discharge and then fully charge the battery every two to three
weeks for battery conditions.

3. Remove from the device and stored in a cool, dry, clean place if the
battery will not be in use for a month or longer and recharge the
battery after a storage period.

4. Do not short-circuit. A short-circuit may cause severe damage to the
battery.

5. Do not drop, hit or otherwise abuse the battery as this may result in
the exposure of the cell contents, which are corrosive.

6. Do not expose the battery to moisture or rain.

7. Keep battery away from fire or other sources of extreme heat. Do not
incinerate. Exposure of battery to extreme heat may result in an
explosion.

8. Do not use AC adapters other than the one provided with the Joybook.

9. Do not place the battery within reach of children.

10.Follow the local laws governing the disposal of batteries. As far as
possible, submit used batteries to be recycled.

11.Use of improper batteries, or attempting to disassemble a battery, may
result in explosions. Follow vendor recommendations in using
batteries of the identical or equivalent type as replacements for worn­out batteries.

Cleaning your Joybook

When cleaning Joybook, follow these steps:

1. Turn off Joybook, disconnect the AC adapter, and remove the battery.

2. Use a damp cloth to wipe the outer surface of the computer. Do not
apply liquid or spray cleaners directly on the Joybook.

3. Do not use cleaners containing alcohol or acetone. Instead, use
cleaning fluids specially formulated for LCD screens.

Information on cleaning and battery maintenance 41

Service and support

BenQ Joybook Global Online Service

Welcome to BenQ Joybook Global Online Service
(http://Support.BenQ.com). In order to ensure you an enjoyable
experience with your Joybook, the following supports are provided so
you can get assisted whenever and wherever you are.

• Warranty: Global warranty information of your Joybook product. For

local warranty information, please refer to the local warranty
documentation in the package.

• Download Center: Drivers, documentations and additional software for

keeping your Joybook up-to-date.

• FAQ: Contains answers to frequently asked questions about Joybook as

well as additional tips.

• Contact Center: Here you can directly contact BenQ Customer Service

for answers and advice to your questions. You can also obtain the
information about the BenQ service stations in your country.

Joybook online registration

Register now to get free product news and latest information about
BenQ! To register, follow the steps below:

1. Refer to the illustration below to locate the 24-digit product serial
number on the bottom side of your Joybook and write it down.

Serial number

2. Connect to http://service.benq.com/orw/joybook

3. Click Register Now to begin with registration and follow the
instructions on the screen to proceed.

Service and support42

Appendix

General safety information

When setting up or operating Joybook, please pay special attention to the
following:

1. Keep this manual in a safe place for easy reference when needed.

2. Make sure to follow all instructions and warnings related to the
system.

3. Place Joybook on stable, level surface, and ensure that the ventilation
holes are not obstructed.

4. Do not expose Joybook to rain or excess humidity, and keep it away
from liquids (such as beverages, faucets, and so on).

5. Do not expose Joybook to direct sunlight, and keep it away from
sources of heat (such as radiators, space heaters, stoves, and so on).

6. Do not expose Joybook to heavy impacts or strong vibrations. When
closing the computer, do not use excessive force.

7. Do not place Joybook in environments where the temperature is below

0°C or above 50°C.

8. Do not use Joybook in environments where the temperature is below

5°C or above 35°C. Otherwise the system performance will be

adversely affected.

9. Do not place the computer in the area of strong magnetic fields.

10.Use an appropriate electrical outlet, and make sure that no heavy
objects are placed on the AC adapter or power cord.

11.The AC adapter is a high-voltage component. Do not attempt to repair
it on your own. If it becomes damaged, please contact an authorized
BenQ distributor or service center.

12.Make sure that the modem port is used only with a regular analog
phone line. Do not connect a digital phone line to the modem port, as
this will cause damage to the modem.

Safety information about the battery

Caution texts concerning lithium batteries

Caution: Danger of explosion if battery is incorrectly replaced. Replace
only with the same or equivalent type recommended by the equipment
manufacturer. Discard used batteries according to manufacturer’s
instructions.

Safety information about the AC adapter

• Use only the AC adapter supplied with your computer. Use of another

type of AC adapter will result in malfunction and/or danger.

• Do not use the adapter in a high moisture environment. Never touch

the adapter when your hands or feet are wet.

• Allow adequate ventilation around the adapter when using it to operate

the device or charge the battery. Do not cover the AC adapter with
paper or other objects that will reduce cooling. Do not use the AC
adapter while it is inside a carrying case.

• Connect the adapter to a proper power source. The voltage

requirements are found on the product case and/or packaging.

• Do not use the adapter if the cord becomes damaged.

• Do not attempt to service the unit. There are no service parts inside.

Replace the unit if it is damaged or exposed to excess moisture.

Appendix 43

Safety information about the modem

Caution

• Never install telephone wiring during a lightning storm.

• Never install telephone sockets in wet locations unless the socket is

specifically designed for wet locations.

• Never touch non-insulated telephone wires or terminals unless the

telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using the telephone function (other than a cordless type) during

an electrical storm. There may be a remote risk of electric shock from
lightning.

• Do not use the telephone function to report a gas leak in the vicinity of

the leak.

• Do not use this product near water, for example near a bathtub, wash

bowl, kitchen sink or laundry tub, in a wet basement or near a
swimming pool.

Disposal of Waste Electrical and

Declaration of Conformity

For the following equipment:

Type of Equipment:

Notebook PC

Brand name or mark:

BenQ

Model designation(s)/Model no(s):

DHR501

Company name, address, telephone & fax no.

Name: BenQ Europe B.V.

Ekkersrijt 4130, 5692 DC Son Address:

The Netherlands

TEL/Fax: [phone]

Electronic Equipment by users in
private households in the European
Union.

This symbol on the product or on the packaging indicates
that this can not be disposed of as household waste. You must
dispose of your waste equipment by handing it over to the
applicable take-back scheme for the recycling of electrical and
electronic equipment. For more information about recycling
of this equipment, please contact your city office, the shop
where you purchased the equipment or your household waste
disposal service. The recycling of materials will help to
conserve natural resources and ensure that it is recycled in a
manner that protects human health and environment.

Appendix44

is herewith confirmed to comply with the requirements set out in the
Council Directive on the Approximation of the Laws of the Member
States relating Electromagnetic Compatibility (89/336/EEC) and Low
Voltage Directive (73/23/EEC) and R&TTE Directive (99/05/EEC).

For the evaluation regarding the electromagnetic compatibility, the
following standards were applied:

EN 61000-3-2:2000

EN 61000-3-3:1995/A1:2001

EN 55024:1998/A1:2001/A2:2003

IEC 60950-1 and/or EN60950-1, First Edition

EN 301489-1 V1.4.1:2002

EN 301489-17 V1.2.1:2002

EN 300328 (V1.5.1:2004-03)

EN 301893 (V1.2.3:2003-08)

Safety instructions for Poland, Romania, Slovenia, Bulgaria, Latvia, and Croatia

Polski

1. Należy upewnić się, że zastosowano się do wszystkich instrukcji i
ostrzeżeń dotyczących systemu.

2. Nie należy umieszczać komputera w miejscach oddziaływania silnych
pól magnetycznych.

3. Ostrzeżenie: Nieprawidłowa wymiana baterii może spowodować jej
wybuch. Baterię można wymienić wyłącznie na baterię tego samego
lub zamiennego typu zalecanego przez producenta urządzenia. Zużyte
baterie należy usuwać zgodnie z instrukcjami producenta.

4. Podłącz zasilacz do prawidłowego źródła zasilania. Wymagania
dotyczące zasilania znajdują się na obudowie produktu i/lub na
opakowaniu.

5. Nie należy używać zasilacza jeśli przewód jest uszkodzony.

6. Nie należy próbować naprawiać urządzenia. Wewnątrz nie ma części,
które można naprawiać. Urządzenie należy wymienić, jeśli zostanie
uszkodzone lub narażone na oddziaływanie nadmiernej wilgoci.

7. Nigdy nie należy instalować kabli telefonicznych podczas burzy z
wyładowaniami atmosferycznymi.

România

1. Asiguraţi-vă că respectaţi toate instrucţiunile şi avertismentele
privitoare la sistem.

2. Nu plasaţi computerul într-o zonă cu puternice câmpuri magnetice.

3. Pericol de explozie dacă bateria este incorect înlocuită. Înlocuiţi
numai cu acelaşi tip sau cu un tip echivalent recomandat de
producătorul echipamentului. Aruncaţi bateriile folosite în
conformitate cu instrucţiunile producătorului.

4. Conectaţi adaptorul la o sursă de tensiune corectă. Cerinţele privind
tensiunea se găsesc pe carcasa produsului şi/sau pe ambalaj.

5. Nu folosiţi adaptorul dacă se defectează cordonul.

6. Nu încercaţi să depanaţi aparatul. În interior nu există componente
depanabile. Înlocuiţi aparatul dacă acesta se deteriorează sau este
expus la umezeală în exces.

7. Nu instalaţi niciodată cablu telefonic în timpul unei furtuni cu fulgere.

Slovensko

1. Glede sistema sledite navodilom in opozorilom.

2. Raèunalnika ne postavljajte na mesta z moènim magnetnim poljem.

3. V primeru nepravilne namestitve akumulatorja obstaja nevarnost
eksplozije. Nadomestite ga le z isto ali ekvivalentno vrsto, priporoèeno
s strani proizvajalca opreme. Rabljen akumulator odstranite skladno z
navodili proizvajalca.

4. Adapter spojite na primeren vir napajanja. Napetostne zahteve so
navedene na ohišju izdelka in/ali njegovi embalaži.

5. V primeru, da je napajalni kabel poškodovan, adapterja ne
uporabljajte.

6. Ne postopajte se popravljanja enote. Znotraj ni nobenih delov, ki bi jih
bilo moè popraviti. Èe je enota poškodovana ali izpostavljena visoki
vlagi, jo nadomestite z novo.

7. Nikoli ne namešèajte telefonske linije med nevihto z grmenjem.

Български

1. Следвайте всички инструкции и предупреждения относно
системата.

2. Не слагайте компютъра на място със силно магнитно поле.

3. Опасност от експлозия при погрешна смяна на батерията.

Използвайте само същия или еквивалентен тип батерия,
препоръчан от производителя на оборудването. Изхвърляйте
старите батерии съгласно инструкциите на производителя.

4. Свържете адаптера към подходящ източник на захранване.
Изискванията към напрежението са посочени на корпус а на
продукта и/или опаковката.

5. Не използвайте адаптера, ако кабелът се повреди.

6. Не се опитвайте да поправяте продукта. В него няма части, които

могат да се поправят. Сменете продукта, ако се повреди или ако
бъде изложен на прекомерна влага.

7. Никога не инсталирайте телефонни кабели по време на
гръмотевична буря.

Appendix 45

Latviski

1. Sekojiet visām sistēmai atbilstošajām norādēm un brīdinājumiem.

2. Nenovietojiet datoru tuvu spēcīgiem magnētiskajiem laukiem.

3. Nepareizi nomainīts akumulators var uzsprāgt. Mainiet akumulatoru
tikai pret tādu pašu vai līdzvērtīgu ražotāja ieteiktu akumulatoru.
Utilizējiet izlietotos akumulatorus saskaņā ar ražotāja norādēm.

4. Pievienojiet adapteri atbilstošai strāvas padevei. Strāvas padeves
parametrus Jūs varat atrast uz produkta korpusa un/vai iepakojuma.

5. Nelietojiet adapteri, ja ir bojāts tā vads.

6. Nemēģiniet labot iekārtu pašrocīgi. Detaļu bojājumu gadījumā vai
arī, ja tā bijusi pakļauta mitruma ietekmei, griezieties autorizētā
servisa centrā.

7. Nekad nelietojiet un neveiciet telefona līnijas pieslēgumu negaisa
laikā.

Hrvatski

1. Pridržavajte se svih uputa i upozorenja u vezi sa sustavom.

2. Ne postavljajte računalo u područje jakih magnetskih polja.

3. Nepravilna zamjena baterije izazvat će opasnost od eksplozije.
Prilikom zamjene, koristite istu ili ekvivalentnu vrstu baterije koju je
preporučio proizvođač. Rabljene baterije odložite prema uputama
proizvođača.

4. Mrežni prilagodnik priključite na odgovarajući izvor napajanja.
Propisani napon naveden je na kućištu proizvoda i/ili pakiranju.

5. Ne koristite mrežni prilagodnik kojem je oštećen kabel.

6. Ne pokušavajte servisirati uređaj. U uređaju se ne nalaze dijelovi koje
možete popraviti. Uređaj zamijenite u slučaju oštećenja ili izloženosti
prekomjernoj vlazi.

7. Nikada ne instalirajte ožičenje telefona za vrijeme grmljavine.

Appendix46