FEATURING
MODELS/ MODELOS/ MODÈLES :
36HF320FGT, 48HF320FGT
Español P.23
Français P.44
A474
www.tsicustomerservice.com
1-866-661-1218
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
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Table of Contents
Important Instructions ........................................ ............3
Warranty ........................................................................ 4
Getting Started .............................................................. 5
Pre-Assembly ................................................................ 6
Hardware Included ............................................... 6
ProductSpecications ............................................. 6
Tools Required ........................................................ 6
Package Contents ................................................... 7
Installation ....................................................................... 8
Wall Mouting..............................................................9
Built In Construction.................................................12
Fuel Bed Setup Instructions.....................................16
Operation........................................................................17
FCC/IC Information........................................................ 20
Care & Cleaning ............................................................ 20
Troubleshooting ............................................................. 21
Replacement Parts ........................................................ 22
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IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m)
from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating,
do not cover the heater. The clearance may be inadequate when installed in a Recreational Vehicle with the slide-out closed.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are
nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to
avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1 Do not
use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).
A
B
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or
damage the appliance.
15. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening
may become blocked.
Fig.1
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are
used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric
shock or injury to persons.
18. This heater may include an visual alarm to warn that parts of the heater are getting excessively hot. If the alarm illuminates,
immediately turn the heater off and inspect for any objects on or adjacent to the heater that may have blocked the airflow or
otherwise caused high temperatures to have occurred. DO NOT OPERATE THE HEATER WITH THE ALARM ILLUMINATING.
SAVE THESE INSTRUCTIONS
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1-Year Limited Warranty
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period
of one year from date of purchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed
by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
Customer Service
www.tsicustomerservice.com
For Customer Service Call 1-866-661-1218
Questions? Our message centers are available 7 days a week 24 hours a day at our toll-free help line. Our Consumer Service
department is available Monday – Friday 8:30 am – 5:30 pm EST. We can help you with assembly and if necessary,
replace damaged/missing parts.
IMPORTANT:
Before contacting Customer Service please have this information available:
•SerialNumber
•ModelNumber
•SalesReceiptorProofofPurchase
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Getting Started
1. Remove the product identification sticker from the front of the fireplace.
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Sticker
2. Attach the Product Identification Sticker to this Manual below for future reference. This information is used for product registration and
also is necessary for customer service.
Attach Product Identification Sticker Here
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete registration save your proof of
purchase for warranty purposes.
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Pre-Assembly
HARDWARE INCLUDED
AA
Part Description Part Number Quantity
AA Anchor Screw 3647HF-AA 10 10
BB Wall Anchor 3647HF-BB 10 10
CC Screw 4mm x 12mm (2 Pre-Attached) 3647HF-CC 2 2
DD Screw 4mm x 6mm (3 Pre-Attached) 3647HF-DD 8 10
NOTE:
Hardware not shown to actual size.
BB
CC
DD
36HF320
Quantity
48HF320
PRODUCT SPECIFICATIONS
Voltage
Amps
Watts
120 VAC, 60 Hz
12.5 Amps
1500 Watts
PLANNING ASSEMBLY
Before beginning assembly of product, make sure all parts are present. Compare parts with Hardware Included and Package Contents lists.
If any part is missing or damaged, do not attempt to assemble, install or operate the product. Contact customer service for replacement
parts.
Estimated Assembly Time: 60 Minutes
Tools Required for Assembly (not included): Phillips screwdriver, Drill
Phillips Screwdriver
Drill
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Pre-Assembly (continued)
PACKAGE CONTENTS
A474
Part Description Quantity Part Number
(36HF320)
A Mounting Bracket 1 Y17-S214-MB Y17-S214-MB
B Upper Bae 1 Y17-S214-BAFFU Y17-S234-BAFFU
C Fireplace 1 Y17-S214-FB Y17-S234-FB
D Lower Bae 1 Y17-S214-BAFFL Y17-S234-BAFFL
E Glass Panel 1 Y17-S214-P27 Y17-S234-P27
F Logset 1 Y17-S214-P02 Y17-S234-P02
G Remote Control 1 P122 P122
H Rocks Varies Y17-S214-ROCK Y17-S234-ROCK
I Plastic Crystals Varies Y17-S214-CRYS Y17-S234-CRYS
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Part Number
(48HF320)
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Operation
Installation
The fireplace can be installed with 2 options:
1. Wall hanging with provided mounting bracket.
2. Built in construction.
Follow installation instructions below based on installation preference.
Option 1
Wall Hanging....page 9
Option 2
Built In Construction...page 12
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Operation
Installation - Wall Hanging
WALL HANGING TO THE WALL WITH PROVIDED MOUNTING BRACKET
Your new electric fireplace may be installed virtually anywhere in your home. However, when choosing a location be sure to follow the
general instructions included. For best results install out of direct sunlight. Power supply service must be either completed or placed
within the electric fireplace prior to finishing to avoid reconstruction.
Min. 5 cm
2 in.
Min. 5 cm
2 in.
Min. 5 cm
2 in.
WARNING:
from the front and sides of the electric fireplace.
Clearance to combustibles
Sides
Floor
Top
Back
Keep drapery and other furnishings at least 3 ft / 1 m
2 in. / 5 cm
2 in. / 5 cm
2 in. / 5 cm
0 in. / 0 cm
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Operation
Installation - Wall Hanging
1
Removing the Mounting Bracket
Remove the Mounting Bracket (A) from the back of the
Fireplace (C) by removing the two pre-attached Screws
at the top back of the unit.
2
Choosing a Wall Location
Choose a wall location to attach the Mounting
Bracket (A). Position the Mounting Bracket (A)
in the desired location.
Use a level to align the bracket and mark the four holes
with a pencil.
3
Drilling the Holes
Drill six 1/4 in. (7 mm) holes in the wall.
Insert the Wall Anchors (BB) into the holes using
a hammer.
A
BB
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Operation
Installation - Wall Hanging (continued)
Operation
4
Attaching the Mounting Bracket
Attach the Mounting Bracket (A) to the wall by fastening
the six Anchor Screws (AA) into the wall anchors.
A
AA
5
Hanging the Fireplace
Hang the Fireplace (C) on the hooks at the bottom of
the Mounting Bracket (A) and push the Fireplace (C)
into the Mounting Bracket (A).
Re-fasten the two screws removed in Step 1.
Hanging the Glass Front Frame
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Hang the Glass Front Frame (E) on the Fireplace (C) with 2 Scews (CC) on both sides of the fireplace.
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Installation - Built In Construction
Operation
This fireplace is a zero clearance design. No combustibles can be placed on the top surface of the fireplace.
Combustibles may be installed to the edge of the unit. Insulation and vapor barrier should be placed a minimum of 2 in. from the unit.
Build the framing according to the specifications shown in the below table & figure 1.
Model A B C D E F G H I J K L
36HF320FGT
48HF320FGT
32.8″ 18.6″ 5.1″ 36″ 19.7″ 5.55″ 31.8″ 18″ 3.39″ 42.6″ 30.1″ 30.1″
43.3″ 18.6″ 5.1″ 48″ 19.7″ 5.55″ 42.3″ 18″ 3.39″ 53.5″ 37.8″ 37.8″
WIRING REQUIREMENTS
Use appropriate wire to meet local and national electrical codes for rated power consumption. All wire gauges should be 12 gauge solid
wires with a dedicated 15 amp breaker for 120 volts.
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Installation - Built In Construction
Terminals
Loosen the 3 screws
Junction Box Cover
Operation
1
Fastening the Upper Baffle & Lower Baffle
Use 10 Screws (DD) to fasten the Upper Baffle (B) & Lower Baffle (D) to the Fireplace (C).
B
C
D
Steps 2 to 5 describe optional installation for
2
removing the power cord and changing to hard wired
Remove the pre-attached Screw holding
the junction box cover.
Loosen the three screws holding the wires and
remove the Negative, Live and Ground wires.
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Operation
Terminals
Loosen the 3 screws
Junction Box Cover
Installation - Built In Construction
3
Loosening the Strain Relief Bracket
Remove the two pre-attached Screws holding the power
cord strain relief bracket.
4
Removing the power cord Assembly
Remove the power cord and strain relief assembly.
5
Strain Relief
Power Cord Assembly
Connecting the Power Supply Wire
Connect the power supply wire. Please operate the fireplace to make sure all the functions of the fireplace are working well to
avoid any re-work for mistaken connection.
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Operation
Installation - Built In Construction
7
6
Installing the Fireplace
Securing the Fireplace
Drill six 1/4 in. (7 mm) holes in the wall. Insert
the Wall Anchors (BB) into the holes using
a hammer.
Wall
Put the fireplace (C) into the wall .
Secure the fireplace with the 4 Screws (AA).
C
Wall
Wall
8
Hanging the Glass Front Frame
Hang the Glass Front Frame (E) on the Fireplace (C) with 2 Scews (CC) on both sides of the fireplace.
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Operation
Fuel Bed Setup Instructions
1
2
Placing Plastic Crystals, Rocks or Logset
Place the crystals , Rocks, Logset as desired.
Install Glass Panel
Attached the Glass Panel
3
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Secure Glass Panel
Secure the Glass Panel from side of the fireplace with 2 Scrwes.
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Operation
Operation
The fireplace can be operated by either the remote control or the control panel.
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Operation
Operation (continued)
FUNCTION ICON DESCRIPTION
The POWER button supplies power to all the functions of the fireplace.
POWER
Pressing the POWER button again the fireplace will be put in standby
mode. This will turn off all functions at once but will hold the settings in
the memory. By pressing the Power button again the unit will turn on at the
same settings.
With the power on press and hold the Power button on the control panel
for 10 seconds to disable or re-enable the heater function. Once disable or
re-enabled the emberbed lights will flash multiple times.
HEATER
TIMER
FLAME COLOR
/▲ ▼
To set the thermostat use the Heater button on the control panel to select the
desired temperature.
The thermostat setting range is 62 °F - 82 °F or 17 °C - 27 °C or continously ON.
The thermostat is adjustable by 2°F or 1°C increments by pressing the Up or
Down “▲ ▼ “ buttons on the remote control.
To change between °F and °C press and hold the HEATER button on the control
panel for 3 seconds.
Press the Timer button to cycle through the ten timer settings (30
minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H and 9H) and the OFF setting.
There are six brightness brightness levels that can be selected.
Setting 6-4 decrease in Spectrafire brightness.
Setting 3-1 decrease in Amber only flame brightness.
UPLIGHTS
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Press the Uplights button on the remote control to change the uplight
between the five settings: Amber, blue, Amber/blue, auto-cycling and OFF.
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Operation (continued)
Replacing the Remote Control Battery
When the remote control stops operating or its range
seems reduced, it is time to replace the battery with
new ones.
On the back end of the remote, press and slide
the battery door open and remove the old batteries.
Insert two AAA batteries, checking that the + and -
sides of the battery match inside the battery
compartment.
Replace the battery compartment door.
NOTE:
Do not mix old and new batteries. Do not mix alkaline,
standard (carbonzinc), or rechargeable (nicad, nimh, etc)
batteries.
NOTE:
measured pace. Press the remote control buttons with
an even motion and gentle pressure. Repeatedly pressing
buttons in rapid succession may cause the transmitter to
malfunction.
Please operate the remote control at a slow
Disposing of Used Batteries
The battery may contain hazardous substances that
could endanger the enviroment and human health.
This symbol marked on the battery and/or packaging
indicates that used battery shall not be treated as
municipal waste. Instead it should be left at the
appropriate collection point for recycling.
By correctly disposing used batteries, you prevent
potential negative consequences for the environment
and human health. Recycling used materials also
conserves natural resources.
For more information about collecting and recycling
used batteries, please contact your local municipality,
your waste disposal service or the point of sale where
you purchased this product.
NOTE:
to be left unused for a long time.
Batteries should be removed if the product is
Using the Power Cord Correctly
This heater is for use on 120 volts. The cord has a plug as shown in the
gure.
Connect to properly grounded outlets only.
Do not use a 2 prong adapter. Never use with an extension cord or
relocatable power tap (outlet/
power strip).
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FCC/IC Information
This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on. The user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Care and Cleaning
Clean the metal trim using a soft cloth, slightly dampened with a citrus oil-based product and buff with a soft, clean cloth. DO NOT use
brass polish or household cleaners as these products will damage the metal trim.
Purchase citrus oil-based products at a hardware store.
WARNING:
carried out by a licensed electrician in accordance with national and local codes. If repairing or replacing any electrical component or wiring,
the original wire routing, color coding and securing locations must be followed. During any service of this appliance, the power to the unit
must be turned off. First turn the main power switch to the OFF position. Then remove the electrical plug from the wall outlet.
WARNING:
the sides.
WARNING:
electrical shock and injury to persons.
WARNING:
fireplace and replace any part of the electrical system.
Make sure the power is turned off before proceeding with repairs. Any electrical repairs or rewiring of this unit should be
Keep electrical cords, drapery, furniture and other combustibles at least 3 ft (0.9 m) from the front of the heater and away from
Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire,
Do not use this fireplace if any part of it has been under water. Immediately call a qualified service technician to inspect the
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WARNING:
Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.
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