Axis Q3504-VE User Manual (prior to 8.10)

AXISQ3504-VENetworkCamera

UserManual

AboutthisDocument

Thismanualisintendedforadministratorsandusersof
AXISQ3504-VEFixedDomeNetworkCamera,andisapplicableto
rmware6.25andlater.Itincludesinstructionsforusingandmanaging
theproductonyournetwork.Previousexperienceofnetworking
willbeofusewhenusingthisproduct.SomeknowledgeofUNIXor
Linux-basedsystemsmayalsobeusefulwhendevelopingshellscripts
andapplications.Laterversionsofthisdocumentwillbepostedat
www.axis.com.Seealsotheproduct’sonlinehelp,availablethrough
theweb-basedinterface.

LegalConsiderations

Videoandaudiosurveillancecanberegulatedbylawsthatvaryfrom
countrytocountry.Checkthelawsinyourlocalregionbeforeusing
thisproductforsurveillancepurposes.

Thisproductincludesone(1)H.264decoderlicenseandone(1)AAC
decoderlicense.Topurchasefurtherlicenses,contactyourreseller.

Liability

Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,butnotlimitedto,theimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.

IntellectualPropertyRights

AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticular,andwithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.

Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.

ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see

www.opensource.apple.com/apsl).Thesourcecodeisavailablefrom
https://developer.apple.com/bonjour/

EquipmentModications

Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.

TrademarkAcknowledgments

AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.

Apple,Boa,Apache,Bonjour,Ethernet,InternetExplorer,Linux,
Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,Windows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnP
certicationmarkoftheUPnP

SD,SDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C,
LLCintheUnitedStates,othercountriesorboth.Also,miniSD,microSD,
miniSDHC,microSDHC,microSDXCarealltrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

TM

ImplementersCorporation.

TM

isa

RegulatoryInformation

Europe

ThisproductcomplieswiththeapplicableCEmarkingdirectives

andharmonizedstandards:

•ElectromagneticCompatibility(EMC)Directive2014/30/EU.See

ElectromagneticCompatibility(EMC)onpage2.

•LowVoltage(LVD)Directive2014/35/EU.SeeSafetyonpage2.

•RestrictionsofHazardousSubstances(RoHS)Directive201 1/65/EU.

SeeDisposalandRecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactInformationonpage3.

ElectromagneticCompatibility(EMC)

Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:

•Radiofrequencyemissionwheninstalledaccordingtothe

instructionsandusedinitsintendedenvironment.

•Immunitytoelectricalandelectromagneticphenomenawhen

installedaccordingtotheinstructionsandusedinitsintended

environment.

USA

Thisequipmenthasbeentestedusingashieldednetworkcable(STP)
andfoundtocomplywiththelimitsforaClassAdigitaldevice,
pursuanttopart15oftheFCCRules.Theselimitsaredesignedto
providereasonableprotectionagainstharmfulinterferencewhenthe
equipmentisoperatedinacommercialenvironment.Thisequipment
generates,uses,andcanradiateradiofrequencyenergyand,ifnot
installedandusedinaccordancewiththeinstructionmanual,may
causeharmfulinterferencetoradiocommunications.Operationofthis
equipmentinaresidentialareaislikelytocauseharmfulinterference
inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis
ownexpense.Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.

Canada

ThisdigitalapparatuscomplieswithCANICES-3(ClassA).Theproduct
shallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
NMBICES-3(classeA).Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.

Europe

ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofEN55032.Theproductshallbe
connectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.

Thisproductfulllstherequirementsforemissionandimmunity
accordingtoEN50121-4andIEC62236-4railwayapplications.

Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residential,commercialandlight-industrial
environments.

Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.

Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments.

Australia/NewZealand

ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofAS/NZSCISPR32.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.

Japan

この装置は、クラスA情報技術装置です。この装置を家庭環
境で使⽤すると電波妨害を引き起こすことがあります。この
場合には使⽤者が適切な対策を講ずるよう要求されることが
あります。本製品は、シールドネットワークケーブル(STP)を
使⽤して接続してください。また適切に接地してください。

Korea

이기기는가정용(B급)전자파적합기기로서주로가정에
서사용하는것을목적으로하며,모든지역에서사용할수
있습니다.적절히접지된STP(shieldedtwistedpair)케이
블을사용하여제품을연결하십시오.

Safety

ThisproductcomplieswithIEC/EN/UL60950-1and
IEC/EN/UL60950-22,SafetyofInformationTechnology

Equipment.Theproductshallbegroundedeitherthroughashielded
networkcable(STP)orotherappropriatemethod.

Battery

TheAxisproductusesa3.0VCR2032lithiumbatteryasthepower
supplyforitsinternalreal-timeclock(RTC).Undernormalconditions
thisbatterywilllastforaminimumofveyears.

LowbatterypoweraffectstheoperationoftheRTC,causingittoreset
ateverypower-up.Whenthebatteryneedsreplacing,alogmessage
willappearintheproduct’sserverreport.Formoreinformationabout
theserverreport,seetheproduct´ssetuppagesorcontactAxissupport.

Thebatteryshouldnotbereplacedunlessrequired,butifthebattery
doesneedreplacing,contactAxissupportatwww.axis.com/techsupfor
assistance.

Lithiumcoincell3.0Vbatteriescontain1,2-dimethoxyethane;ethylene
glycoldimethylether(EGDME),CASno.1 10-71-4.

WARNING

•Riskofexplosionifthebatteryisincorrectlyreplaced.

•Replaceonlywithanidenticalbatteryorabatterywhichis

recommendedbyAxis.

•Disposeofusedbatteriesaccordingtolocalregulationsor

thebatterymanufacturer'sinstructions.

DisposalandRecycling

Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpoint,contactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation,
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.

Europe

Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly .

ThisproductcomplieswiththerequirementsofDirective201 1/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).

China

Thisproductcomplieswiththerequirementsofthelegislative
actAdministrationontheControlofPollutionCausedbyElectronic
InformationProducts(ACPEIP).

ContactInformation

AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden

Tel:[phone]
Fax:[phone]

www.axis.com

WarrantyInformation

ForinformationaboutAxis’productwarrantyandtheretorelated
information,seewww.axis.com/warranty/

Support

Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediately,your
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:

•downloaduserdocumentationandsoftwareupdates

•ndanswerstoresolvedproblemsintheFAQdatabase.Search

byproduct,category ,orphrase

•reportproblemstoAxissupportstaffbyloggingintoyourprivate

supportarea

•chatwithAxissupportstaff

•visitAxisSupportatwww.axis.com/techsup/

LearnMore!

VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
webinars,tutorialsandguides.

AXISQ3504-VENetworkCamera

TableofContents

SafetyInformation..........................................6

HazardLevels...................................................6

OtherMessageLevels............................................6

HardwareOverview..........................................7

ConnectorsandButtons..........................................8

LEDIndicators..................................................10

StatusLEDBehaviorforFocusAssistant.............................10

AccesstheProduct..........................................11

AccessfromaBrowser...........................................11

AccessfromtheInternet..........................................11

SettheRootPassword...........................................12

PTZMode......................................................12

Congurecapturemode..........................................12

SetPowerLineFrequency.........................................12

TheLiveViewPage..............................................13

MediaStreams.............................................16

HowtoStreamH.264............................................16

MJPEG........................................................16

AXISMediaControl(AMC)........................................17

AlternativeMethodsofAccessingtheVideoStream....................17

AccessAudioStreams............................................18

SetUptheProduct..........................................19

BasicSetup....................................................19

VideoandAudio............................................20

SetUpVideoStreams............................................20

Aboutstreamproles............................................23

AboutONVIFmediaproles.......................................23

CameraSettings................................................23

ViewArea.....................................................27

Aboutoverlays..................................................28

Aboutprivacymasks.............................................30

Setfocusandzoom..............................................30

SetUpAudio...................................................31

AudioClips....................................................32

ConguretheLiveViewPage.................................34

PTZ(PanTiltZoom).........................................36

Aboutpresetpositions...........................................36

Gatekeeper....................................................36

Aboutguardtours...............................................37

Advanced......................................................37

Detectors..................................................39

Aboutcameratampering.........................................39

Howtoconguretamperingdetection..............................39

Howtocongureanactionrulefortamperingalarm...................39

ShockDetection................................................39

AudioDetection................................................39

Applications...............................................41

ApplicationLicenses.............................................41

UploadApplication..............................................41

ApplicationConsiderations........................................41

AXISVideoMotionDetection.................................43

Considerations..................................................43

StartandStoptheApplication.....................................43

CongureApplication............................................43

UsingtheApplicationinanActionRule.............................46

Events....................................................48

SetUpActionRules.............................................48

AddRecipients..................................................50

CreateSchedules................................................52

SetUpRecurrences..............................................52

Recordings.................................................53

4

AXISQ3504-VENetworkCamera

TableofContents

FindRecordings.................................................53

PlayRecording..................................................53

ExportVideoClip................................................54

ContinuousRecording............................................54

Languages.................................................55

SystemOptions.............................................56

Security.......................................................56

Date&Time....................................................58

Network.......................................................59

Storage.......................................................64

Ports&Devices.................................................66

Maintenance...................................................67

Support.......................................................67

Advanced......................................................68

ResettoFactoryDefaultSettings...................................69

Troubleshooting............................................70

ChecktheFirmware.............................................70

UpgradetheFirmware...........................................70

Symptoms,PossibleCausesandRemedialActions.....................70

TechnicalSpecications......................................74

Connectors....................................................74

Multicable(soldseparately).......................................74

ConnectionDiagrams............................................75

PerformanceConsiderations.......................................75

5

AXISQ3504-VENetworkCamera

SafetyInformation

SafetyInformation

HazardLevels

DANGER

Indicatesahazardoussituationwhich,ifnotavoided,willresultindeathorseriousinjury .

WARNING

Indicatesahazardoussituationwhich,ifnotavoided,couldresultindeathorseriousinjury.

CAUTION

Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.

NO

TICE

NO NO

TICE TICE

Indicatesasituationwhich,ifnotavoided,couldresultindamagetoproperty.

OtherMessageLevels

Important

Indicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.

Note

Indicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.

6

AXISQ3504-VENetworkCamera

HardwareOverview

HardwareOverview

Forspecicationsofthehardwarecomponents,seeTechnicalSpecicationsonpage74.

Note

3–9mmlens:Pressingthelenstoohardwhilecleaningmaycausethelenstomovedown.Ifthishappenswhilethe
cameraisinoperation,re-calibratetheopticsbyclickingCalibratefromtheServerMaintenancewebpage(System
Options>Maintenance).

1

Networkconnector

2

Controlbutton

3

I/Oconnector

4

Audioout

5

Audioin

6

SDcardslot

7

StatusLED

8

Functionbutton

9

AC/DCconnectorforpoweraccessory

10

HeaterCaution! Caution!

Caution!

Theheatermaybehot.

7

AXISQ3504-VENetworkCamera

HardwareOverview

1

Mountingbracket

2

Sidelidcoveringsideholeinmountingbracket

3

Lockingclip

4

Conduitadaptor

5

Unitcasing

6

Cameraunit

7

Domecover

8

Weathershield

9

Springs

ConnectorsandButtons

NetworkConnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

NO

TICE

NO NO

TICE TICE

Theproductshallbeconnectedusingashieldednetworkcable(STP).Allcablesconnectingtheproducttothenetworkshall
beintendedfortheirspecicuse.Makesurethatthenetworkdevicesareinstalledinaccordancewiththemanufacturer’s
instructions.Forinformationaboutregulatoryrequirements,seeElectromagneticCompatibility(EMC)onpage2.

I/OConnector

Usewithexternaldevicesincombinationwith,forexample,tamperingalarms,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

•Digitaloutput–ForconnectingexternaldevicessuchasrelaysandLEDs.Connecteddevicescanbeactivatedbythe
VAPIX®ApplicationProgrammingInterface,outputbuttonsontheLiveViewpageorbyanActionRule.Theoutputwill
showasactive(shownunderSystemOptions>Ports&Devices)ifthealarmdeviceisactivated.

•Digitalinput–Analarminputforconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexample:
PIRs,door/windowcontacts,glassbreakdetectors,etc.Whenasignalisreceivedthestatechangesandtheinputbecomes
active(shownunderSystemOptions>Ports&Devices).

8

AXISQ3504-VENetworkCamera

HardwareOverview

Audioconnector

TheAxisproducthasthefollowingaudioconnectors:

•Audioin(pink)–3.5mminputforamonomicrophone,oraline-inmonosignal.

•Audioout(green)–3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoran
activespeakerwithabuilt-inamplier.Itisrecommendedtouseastereoconnectorforaudioout.

3.5mmaudioconnectors
(stereo)

1Tip2Ring

AudioInput

AudioOutput

Balanced:‘Hot’signalMicrophone/Linein

Unbalanced:Microphone/Linein

Lineout,monoLineout,mono

Balanced:‘Cold’signalMicrophone/Line
in

Unbalanced:Unused

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjectsorexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.Disconnectpoweror

unmounttheSDcardfromtheAxisproduct’swebpagesbeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards(notincluded).

ForSDcardrecommendations,seewww.axis.com

ControlButton

Forlocationofthecontrolbutton,seeHardwareOverviewonpage7.

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.Seepage69.

3Sleeve

Ground

Ground

•ConnectingtoanAXISVideoHostingSystemservice.Seepage60.Toconnect,pressandholdthebuttonforabout3
secondsuntiltheStatusLEDashesgreen.

•ConnectingtoAXISInternetDynamicDNSService.Seepage60.Toconnect,pressandholdthebuttonforabout3seconds.

FunctionButton

Thefunctionbuttonhasmultiplefunctions:

•AsLevellingAssistant–Thisfunctionhelpstoensuretheimageislevel.Pressthebuttonforabout2secondstostart
thelevellingassistantandpressagaintostop.ThestatusLED(see)andbuzzersignalassistlevellingoftheimage.
Theimageislevelwhenthebuzzerbeepscontinuously.

•ToviewtheStatusLED–PressthebuttononcetolightuptheStatusLEDs.Pressagaintoturnthemoff.TheLEDs
willturnoffautomaticallyafter10seconds.

9

AXISQ3504-VENetworkCamera

HardwareOverview

LEDIndicators

Note

•TheStatusLEDcanbeconguredtoashwhileaneventisactive.

•TheStatusLEDcanbeconguredtoashforidentifyingtheunit.GotoSetup>SystemOptions>Maintenance.

StatusLED

Unlit

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

Indication

Connectionandnormaloperation.

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

StatusLEDBehaviorforFocusAssistant

ThestatusLEDasheswhentheFocusAssistantisactive.

Color

RedTheimageisoutoffocus.

AmberTheimageisclosetofocus.

Green

Indication

Adjustthelens.

Thelensneedsnetuning.

Theimageisinfocus.

10

AXISQ3504-VENetworkCamera

AccesstheProduct

AccesstheProduct

ToinstalltheAxisproduct,seetheInstallationGuidesuppliedwiththeproduct.

Theproductcanbeusedwithmostoperatingsystemsandbrowsers.Werecommendthefollowingbrowsers:

•InternetExplorer

•Safari

•Chrome

ToviewstreamingvideoinInternetExplorer,allowinstallationofAXISMediaControl(AMC)whenprompted.

TheAxisproductincludesone(1)H.264decoderlicenseforviewingvideostreamsandone(1)AACaudiolicense.Thelicensesare
automaticallyinstalledwithAMC.Theadministratorcandisabletheinstallationofthedecoderstopreventinstallationofunlicensed
copies.

Note

•QuickTime

®

withOSX

TM

®

withWindows

®

orFirefox

TM

®

withotheroperatingsystems.

isalsosupportedforviewingH.264streamsandforaudio.

®

AccessfromaBrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’sLocation/Addresseld.

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxis
Supportwebatwww.axis.com/techsup

Note

ToshowBonjourasabrowserbookmark,gotoSafari>Preferences.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.Forinstructions,seeSettheRootPasswordonpage12.

4.Theproduct’sLiveViewpageopensinyourbrowser.

Note

ThecontrolsandlayoutoftheLiveViewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsand
userpreferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedin
yourownLiveViewpage.

AccessfromtheInternet

Onceconnected,theAxisproductisaccessibleonyourlocalnetwork(LAN).ToaccesstheproductfromtheInternetyoumust
congureyournetworkroutertoallowincomingdatatrafctotheproduct.Todothis,enabletheNAT-traversalfeature,which
willattempttoautomaticallyconguretheroutertoallowaccesstotheproduct.ThisisenabledfromSetup>SystemOptions>
Network>TCP/IPAdvanced.

Formoreinformation,seeNATtraversal(portmapping)forIPv4onpage62.SeealsoAXISInternetDynamicDNSServiceat

www.axiscam.net

ForTechnicalnotesonthisandothertopics,visittheAxisSupportwebatwww.axis.com/techsup

11

AXISQ3504-VENetworkCamera

AccesstheProduct

SettheRootPassword

ToaccesstheAxisproduct,youmustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,whichopenswhentheproductisaccessedforthersttime.

Topreventnetworkeavesdropping,therootpasswordcanbesetviaanencryptedHTTPSconnection,whichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPSonpage57.

Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislost,theproductmustbe
resettothefactorydefaultsettings.SeeResettoFactoryDefaultSettingsonpage69.

TosetthepasswordviaastandardHTTPconnection,enteritdirectlyinthedialog.

TosetthepasswordviaanencryptedHTTPSconnection,followthesesteps:

1.ClickUseHTTPS.

Atemporarycerticate(validforoneyear)iscreated,enablingencryptionofalltrafctoandfromtheproduct,andthe
passwordcannowbesetsecurely.

2.Enterapasswordandthenre-enterittoconrmthespelling.

3.ClickOK.Thepasswordhasnowbeencongured.

PTZMode

PTZmodeissetthersttimetheAxisproductisaccessedandcanonlybechangedbyresettingtheproducttofactorydefault
settings.TheproductcanuseeitherOpticalzoomforinstallationorOpticalZoomformonitoring.ThedefaultmodeisOptical
zoomforinstallation.Inthismodeopticalzoomisdisabledformonitoring,butitispossibletoenableviewareasanddigital
PTZ.TheGatekeeperfunctionisnotavailableinthismode.

SelectOpticalzoomformonitoringtouseopticalzoomonlyformonitoring(suchasforGatekeeper).InthismodedigitalPTZ
andviewareasaredisabled.

Congurecapturemode

CapturemodedenesthemaximumresolutionandmaximumframerateavailableintheAxisproduct.Thecapturemodesettingalso
affectsthecamera’sangleofview.

Selectthedesiredcapturemodefromthedrop-downlistandclickOK.

Ifyouselectanothercapturemodethandefault,theproductneedstorebootforthechangestotakeeffect.

SeealsoAboutcapturemodesonpage23.

SetPowerLineFrequency

PowerlinefrequencyissetthersttimetheAxisproductisaccessedandcanonlybechangedfromPlainCong(seepage68)
orbyresettingtheproducttofactorydefault.

Selectthepowerlinefrequency(50Hzor60Hz)usedatthelocationoftheAxisproduct.Selectingthewrongfrequencymaycause
imageickeriftheproductisusedinuorescentlightenvironments.

Note

Powerlinefrequencyvariesdependingongeographicregion.TheAmericasusuallyuse60Hz,whereasmostotherpartsof
theworlduse50Hz.Localvariationscouldapply.Alwayscheckwiththelocalauthorities.

12

AXISQ3504-VENetworkCamera

AccesstheProduct

TheLiveViewPage

ThecontrolsandlayoutoftheLiveViewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsanduser
preferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedinyourownLiveView
page.Thefollowingprovidesanoverviewofeachavailablecontrol.

ControlsontheLiveViewPage

ClicktheViewsizebuttonstoshowtheimageinfullsize(rightbutton)ortoscaledowntheimageto
tthebrowserwindow(leftbutton).

ClickWDRontoenableWDRinintensebacklightconditions.ClickWDRofftodisableWDRinlow
lightconditionsforoptimalexposure.

SelectastreamprolefortheLiveViewpagefromtheStreamProledrop-downlist.Forinformation
abouthowtocongurestreamproles,seepage23.

SelectaSceneprolefromthedrop-downlist.Forinformationaboutsceneproles,seeAboutscene
prolesonpage24.

ClickPulsetoactivatetheproduct’soutputportforadenedperiodoftime.Forinformationabouthow
toenableandcongureoutputbuttons,seepage35.Theoutputbuttonnamemaydifferdependingon
thenameenteredintheI/OPortsconguration.

ClicktheActive/Inactivebuttonstomanuallyactivateandinactivetheproduct’soutputport.For
informationabouthowtoenableandcongureoutputbuttons,seepage35.

UsetheManualTriggerbuttontotriggeranactionrulefromtheLiveViewpage.Forinformationabout
howtocongureandenablethebutton,seeManualTriggeronpage14.

ClickSnapshottosaveasnapshotofthevideoimage.Thisbuttonisprimarilyintendedforusewhen
theAXISMediaControlviewertoolbarisnotavailable.EnablethisbuttonfromLiveViewCong>
ActionButtons.

ClickDefogtoenableordisabletheDefogfeature.FormoreinformationseeEnableDefogonpage24.

TheAudioclipdrop-downlistallowsyoutoplayanaudioclipfromtheLiveViewpage.Selectthe
audioclipandclickthePlaybutton.

Theproduct’sheateriscontrolledbytheambienttemperatureandisturnedonandoffautomatically.
Ifrequired,theheatercanbeactivatedmanuallybyclickingtheHeaterbutton.Toshowthebutton,
gotoSetup>LiveViewCong.UnderActionButtons,selectShowheaterbuttonandspecifythe
numberofminutestheheatershouldbeactivated.

EnableordisabletheGatekeeperbyselectingOnorOfffromthedrop-downlist.Formoreinformation
abouttheGatekeeper,seepage36.

13

AXISQ3504-VENetworkCamera

AccesstheProduct

ManualTrigger

TheManualTriggerisusedtotriggeranactionrulefromtheLiveViewpage.Themanualtriggercanforexamplebeusedto
validateactionsduringproductinstallationandconguration.

Tocongurethemanualtrigger:

1.GotoSetup>Events.

2.ClickAddtoaddanewactionrule.

3.FromtheTriggerdrop-downlist,selectInputSignal.

4.Fromtheseconddrop-downlist,selectManualTrigger.

5.Selectthedesiredactionandconguretheothersettingsasrequired.

Formoreinformationaboutactionrules,seeEventsonpage48.

ToshowthemanualtriggerbuttonsintheLiveViewpage:

1.GotoSetup>LiveViewCong.

2.UnderActionButtons,selectShowmanualtriggerbutton.

AXISMediaControlviewertoolbar

TheAXISMediaControlviewertoolbarisavailableinInternetExploreronly.SeeAXISMediaControl(AMC)onpage17formore
information.Thetoolbardisplaysthefollowingbuttons:

ThePlaybuttonconnectstotheAxisproductandstartsplayingamediastream.

TheStopbuttonstopsthemediastream.

TheSnapshotbuttontakesasnapshotofthevideoimage.

ClicktheViewFullScreenbuttonandthevideoimagewilllltheentirescreen.PressESC(Escape)onthecomputer
keyboardtocancelfullscreenview.

TheRecordbuttonisusedtorecordthecurrentvideostreamonyourcomputer.Thelocationwheretherecordingissaved
canbespeciedintheAMCControlPanel.EnablethisbuttonfromLiveViewCong>ViewerSettings.

AMCAudioControls

AMCaudiobuttonscontrolthespeakersandmicrophoneconnectedtotheclientcomputer.Thebuttonsareonlyvisiblewhen
audioisenabled.

Forinformationabouthowtocongureaudio,seeSetUpAudioonpage31.

Speakerbutton—Clicktoturnthespeakersonoroff.

Microphonebutton–Clicktomuteorunmutethemicrophone.InSimplex-speakeronlymode,theMicrophoneandTalk

buttonsmustbothbeactivetosendaudiototheAxisproduct.Clickeitherbuttontostopaudiotransmission.

14

AXISQ3504-VENetworkCamera

AccesstheProduct

Usetheslidertocontrolthevolumeofthespeakersandthemicrophone.

Half-duplexmode

TheTalk/Listenbuttonisusedtoswitchbetweensendingandreceivingaudio.Thebuttoncanbecongured
fromtheAudiotabintheAMCControlpanel:

Simplex–speakeronlymode

Tosendaudio,theTalkandMicrophonebuttonsmustbothbeactive.Clickeitherbuttontostopaudio
transmission.

PTZControls

Note

ThesecontrolsareavailableifdigitalPTZisenabledintheselectedviewarea,seeViewAreaonpage27.

ClicktheEmulatejoystickmodebuttonandclickintheimagetomovethecameraviewinthedirectionofthe
mousepointer.

ClicktheCentermodebuttonandclickintheimagetocenterthecameraviewonthatposition.

•Push-To-Talkmode:Clickandholdthebuttontotalk/send.Releasethebuttontolisten.

•Togglemode:Clickoncetoswitchbetweentalkingandlistening.

Thecentermodebuttoncouldalsobeusedtozoominonaspecicarea.Clickintheimageanddragtodrawa
rectanglesurroundingtheareatobemagnied.Tozoomout,rotatethemousewheel.

ClicktheCtrlpanelbuttontoopenthePTZcontrolpanelwhichprovidesadditionalPTZcontrols.
User-denedbuttonscanalsoappearintheControlpanel.SeeControlsonpage37.

Toviewaspecicviewareaorpresetposition,selectitfromtheSourcelist.

PanandTiltbars–Usethearrowstopanandtiltthecameraview ,orclickonapositiononthebartosteerthecameraviewto
thatposition.

Zoombar–Usethearrowstozoominandout,orclickonapositiononthebartozoomtothatposition.

ThePTZcontrolscanbedisabledunderPTZ>Advanced>Controls,seeControlsonpage37.

15

AXISQ3504-VENetworkCamera

MediaStreams

MediaStreams

TheAxisproductprovidesseveralaudioandvideostreamformats.Yourrequirementsandthepropertiesofyournetworkwill
determinethetypeyouuse.

TheLiveViewpageintheproductprovidesaccesstoH.264andMotionJPEGvideostreams,audiostreamsandtothelistofavailable
streamproles.Otherapplicationsandclientscanaccessvideoandaudiostreamsdirectly,withoutgoingviatheLiveViewpage.

HowtoStreamH.264

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedwiththeMotion
JPEGformatandasmuchas50%morethantheMPEG-4standard.Thismeansthatmuchlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,muchhighervideoqualitycanbeachievedforagivenbitrate.

Decidingwhichcombinationofprotocolsandmethodstousedependsonyourviewingrequirements,andonthepropertiesof
yournetwork.TheavailableoptionsinAXISMediaControlare:

UnicastRTP

RTPoverRTSP

RTPoverRTSPoverHTTP

MulticastRTP

AXISMediaControlnegotiateswiththeAxisproducttodeterminethetransportprotocoltouse.Theorderofpriority,listedinthe
AMCControlPanel,canbechangedandtheoptionsdisabled,tosuitspecicrequirements.

Note

H.264islicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

Thisunicastmethod(RTPoverUDP)isused
forliveunicastvideo,especiallywhenitis
importanttohaveanup-to-datevideostream,
evenifsomeframesaredropped.

Thisunicastmethod(RTPtunneledoverRTSP)
isusefulasitisrelativelysimpletocongure
rewallstoallowRTSPtrafc.

Thisunicastmethodcanbeusedtotraverse
rewalls.Firewallsarecommonlyconguredto
allowtheHTTPprotocol,thusallowingRTPto
betunneled.

Thismethod(RTPoverUDP)shouldbeusedforlivemulticastvideo.Thevideostreamisalways
up-to-date,evenifsomeframesaredropped.
Multicastingprovidesthemostefcientusageofbandwidthwhentherearelargenumbersof
clientsviewingsimultaneously.Amulticastcannothowever,passanetworkrouterunlessthe
routerisconguredtoallowthis.ItisnotpossibletomulticastovertheInternet,forexample.
Notealsothatallmulticastviewerscountasoneunicastviewerinthemaximumtotalof10
simultaneousconnections.

Unicastingisusedforvideo-on-demand
transmissionsothatthereisnovideotrafc
onthenetworkuntilaclientconnectsand
requeststhestream.
Notethatthereareamaximumof10
simultaneousunicastconnections.

MJPEG

ThisformatusesstandardJPEGstillimagesforthevideostream.Theseimagesarethendisplayedandupdatedataratesufcient
tocreateastreamthatshowsconstantlyupdatedmotion.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.TherecommendedmethodofaccessingMotionJPEGlivevideofromtheAxisproductistousetheAXIS
MediaControlinInternetExplorerinWindows.

Note

ToensuresupportfortheOpusaudiocodec,theMotionJPEGstreamisalwayssentoverRTP.

16

AXISQ3504-VENetworkCamera

MediaStreams

AXISMediaControl(AMC)

AXISMediaControl(AMC)inInternetExplorerinWindowsistherecommendedmethodofaccessinglivevideofromtheAxisproduct.

TheAMCControlPanelcanbeusedtocongurevariousvideoandaudiosettings.PleaseseetheAXISMediaControlUser’s
Manualformoreinformation.

TheAMCControlPanelisautomaticallyinstalledonrstuse,afterwhichitcanbecongured.OpentheAMCControlPanelfrom:

•WindowsControlPanel(fromtheStartscreenorStartmenu)

•Alternatively,right-clickthevideoimageinInternetExplorerandclickSettings.

AlternativeMethodsofAccessingtheVideoStream

YoucanalsoaccessvideoandimagesfromtheAxisproductinthefollowingways:

•MotionJPEGserverpush(ifsupportedbytheclient,ChromeorFirefox,forexample).ThisoptionmaintainsanopenHTTP
connectiontothebrowserandsendsdataasandwhenrequired,foraslongasrequired.

•StillJPEGimagesinabrowser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi

•WindowsMediaPlayer.ThisrequiresAXISMediaControlandtheH.264decodertobeinstalled.Thefollowingpaths
canbeused:

-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp

-UnicastviaRTSP:axrtsp://<ip>/axis-media/media.amp

-UnicastviaRTSP,tunneledviaHTTP:axrtsphttp://<ip>/axis-media/media.amp

-Multicast:axrtpm://<ip>/axis-media/media.amp

•QuickTime

TM

.Thefollowingpathscanbeused:

-rtsp://<ip>/axis-media/media.amp

-rtsp://<ip>/axis-media/media.3gp

17

AXISQ3504-VENetworkCamera

MediaStreams

Note

•<ip>=IPaddress

•TheAxisproductsupportsQuickTime6.5.1andlater.

•QuickTimemayaddlatencytothevideostream.

•ItmaybepossibletouseotherplayerstoviewtheH.264streamusingthepathsabove,althoughAxisdoesnotguarantee

this.

AccessAudioStreams

TheLiveViewpageprovidesaccesstoaudiothroughAXISMediaControl;inadditionaudiocanbeaccessedinthefollowingways:

•VAPIX®ApplicationProgrammingInterface(API)Formoreinformation,visitwww .axis.com/developer

•WindowsMediaPlayersupportssimplexaudio.Thefollowingpathscanbeused:

-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp

-UnicastviaRTSP:axrtsp://<ip>/axis-media/media.amp

-UnicastviaRTSP,tunneledviaHTTP:axrtsphttp://<ip>/axis-media/media.amp

-Multicast:axrtpm://<ip>/axis-media/media.amp

•QuickTime

TM

supportsG.7 1 1andAACaudioencoding.Thefollowingpathscanbeused:

-rtsp://<ip>/axis-media/media.amp

-rtsp://<ip>/axis-media/media.3gp

18

AXISQ3504-VENetworkCamera

SetUptheProduct

SetUptheProduct

TheAxisproductcanbeconguredbyuserswithadministratororoperatorrights.Toopentheproduct’sSetuppages,clickSetupin
thetopright-handcorneroftheLiveViewpage.

•Administratorshaveunrestrictedaccesstoallsettings.

•Operatorshaverestrictedaccesstosettings,seeUsersonpage56

Seealsotheonlinehelp

.

BasicSetup

BasicSetupprovidesshortcutstothesettingsthatshouldbemadebeforeusingtheAxisproduct:

1.Users.Seepage56.

2.TCP/IP.Seepage59.

3.Date&Time.Seepage58.

4.VideoStream.Seepage20.

5.Focus&Zoom.Seepage30.

6.AudioSettings.Seepage31.

TheBasicSetupmenucanbedisabledfromSystemOptions>Security>Users.

19

AXISQ3504-VENetworkCamera

VideoandAudio

VideoandAudio

Thevideoandaudiosettingscanbeusedtooptimizevideoandaudioquality.Youcancongurethefollowing:

•Videostreamsettings.Seepage20.

•Streamproles.Seepage23.

•ONVIFMediaProles.Seepage23.

•Camerasettings.Seepage23.

•Viewareas.Seepage27.

•Overlayimage.Seepage28.

•Privacymask.Seepage30.

•Focusandzoom.Seepage30.

•Audiosettings.Seepage31.

•Audioclips.Seepage32.

SetUpVideoStreams

Tosetuptheproduct’svideostreams,gotoVideo&Audio>VideoStream.

Thevideostreamsettingsaredividedintothefollowingtabs:

•Image.Seepage20.

•Audio.Seepage31.

•H.264.Seepage21.

•Zipstream.Seepage22

•MJPEG.Seepage23.

PixelCounter

Thepixelcountershowsthenumberofpixelsinanareaoftheimage.Thepixelcounterisusefulinsituationswherethereis
aspecicsizerequirement,forexampleinfacerecognition.

Thepixelcountercanbeused:

•Whensettingupavideostream,seeSetUpVideoStreamsonpage20.UnderPreview,clickOpenandselecttheShow
pixelcounteroptiontoenabletherectangleintheimage.Usethemousetomoveandresizetherectangle,orenterthe
numberofpixelsintheWidthandHeighteldsandclickApply.

•Whensettingfocus,seeSetfocusandzoomonpage30.SelecttheShowpixelcounteroptiontoenabletherectangle
intheimage.Usethemousetomoveandresizetherectangle,orenterthenumberofpixelsintheWidthandHeight
eldsandclickApply.

•WhenaccessingtheLiveViewpageinInternetExplorerwithAXISMediaControl(AMC)inWindows.Right-clickinthe
imageandselectPixelcounter.Usethemousetomoveandresizetherectangle.

Image

ThedefaultimagesettingscanbeconguredunderVideo&Audio>VideoStream.SelecttheImagetab.

20

AXISQ3504-VENetworkCamera

VideoandAudio

Thefollowingsettingsareavailable:

•Resolution.Selectthedefaultresolution.

•Compression.Thecompressionlevelaffectstheimagequality,bandwidthandlesizeofsavedimages;thelowerthe
compression,thehighertheimagequalitywithhigherbandwidthrequirementsandlargerlesizes.

•Mirrorimage.Ifrequired,theimagecanbemirrored.

•Rotateimage.Ifrequired,theimagecanberotated.

•Maximumframerate.Toavoidbandwidthproblems,theframerateallowedtoeachviewercanbeLimitedtoaxed
amount.Alternatively,theframeratecanbesetasUnlimited,whichmeanstheAxisproductalwaysdeliversthehighest
frameratepossibleunderthecurrentconditions.

•Overlaysettings.SeeAboutoverlaytextonpage28.

ClickSavetoapplythenewsettings.

AboutH.264

H.264,alsoknownasMPEG-4Part10/AVC,isavideocompressionstandardthatprovideshighqualityvideostreamsatlowbitrates.
AnH.264videostreamconsistsofdifferenttypesofframessuchasI-framesandP-frames.AnI-frameisacompleteimage,whereas
P-framesonlycontainthedifferencesfrompreviousframes.

AboutGOPlength

AGroupofPictures(GOP)containsoneI-framefollowedbyanumberofP-frames.TheGOPlengthisthenumberofframes
betweentwoI-frames.

IfyousettheGOPlengthandtheframerateequallyyouwillgetoneGOPpersecond.IfyouchangetheGOPlengthtoahigher
valueyouwillgetmoresmallsizedP-framesandlessbigsizedI-frameswhilekeepingthesameframerate.Inotherwords,ahigh
GOP-lengthvaluesavesbandwidth,butthevideoqualitymaydecrease.AlowGOP-lengthvalueincreasesthevideoquality
butneedsmorebandwidth.

AboutH.264proles

TheAxisproductsupportsthefollowingH.264prole(s):

•Main:TheMainproleusesCABACandprovidesabettercompressionwithmaintainedvideoquality.Itrequiresalarger
amountofprocessingpowertodecodethantheBaselineprole.

•High:TheHighproleprovidesahighercompressionthanbothMainandBaselineproles,butrequiresmoreprocessing
powertodecode.Highprolesupports8x8blocks,whichreducesthebitratefurthercomparedtotheMainprole.

Aboutbitratecontrol

Bitratecontrolisusefultomakesurethevideostreamingdoesnottakeuptoomuchbandwidth.

Thebuilt-inbitratecontrolcanbecombinedwithZipstream,seeAboutZipstreamonpage22.Werecommendusingahighbitrate
limittoenablethefullpotentialofZipstream.

Aboutvariablebitrate

Variablebitrate(VBR)adjuststhebitrateaccordingtotheimagecomplexity.Whentheactivityinthesceneincreases,VBRadjusts
thebitrateaccordingtothecomplexity,usingupmorebandwidthforincreasedactivityinthescene,andlessforlowersceneactivity.
Variablebitrateissuitableifthereisasurplusinbandwidth,wheretheincreasedbitratemaynotbeanissue.

21

AXISQ3504-VENetworkCamera

VideoandAudio

Aboutmaximumbitrate

Ifyouhavelimitedbandwidth,werecommendMaximumbitrate(MBR).MBRallowsyoutosetatargetbitratetocontrolthe
bandwidthconsumption.Thetargetvaluelimitsthebitrate,butitmaintainsaexibilitytobeabletoprioritizeacontinuousvideo
stream.Consequently,theframeratemightneedtogodownandtheimagequalitymightdecrease.Topartlycompensateforthis,
youcanselectwhichvariableshallbeprioritized.Notsettingaprioritymeansthatframerateandimagequalityareequallyaffected.

HowtosetanH.264prole

1.TochangethesettingsforallH.264streamsthatdonotuseastreamprole,gotoVideo&Audio>VideoStream>H.264.

2.ToincreaseordecreasethenumberofframesperGOP,settheGOPlength.

3.SelectoneoftheH.264proles.

4.Selectonofthefollowing:

-Variablebitrate

-Maximumbitrate

5.IfyouselectMaximumbitrate,selectwhichvariabletoprioritizeinthePrioritydrop-downlist.

6.ClickSave.

Howtoincludecurrentbitrateinatextoverlay

1.GotoVideo&Audio>VideoStream>OverlaySettings.

2.IntheIncludetexteldenter#b.

3.ClickSave.

AboutZipstream

Axis’ZipstreamTechnologyisabitratereductiontechnologyoptimizedforvideosurveillance.Zipstreamreducestheaveragebitrate
intheH.264streambyremovingunnecessarydataandmakesitpossibletoallowhigherresolutions,reducestoragecostor
tokeeprecordingsforalongertime.

Toreducethebitrate,Zipstreamreducesthenumberofbitsintheareasoftheimagethatarelessinterestingfromavideo
surveillanceperspective,forexamplethebackground.Imagedetailsthatareimportantforforensicvideoanalysis,forexamplefaces
andlicenseplates,arepreservedwithenoughnumberofbits.

Axis’ZipstreamTechnologyforH.264conformstotheH.264standardandiscompatiblewiththird-partyclientsandVMSsolutions
thatdecodeH.264video.

Recommendeduseofbitratereduction

Zipstreamoffersanumberofbitratereductionpresets,fromLowtoExtreme.Lowbitratereductionisenabledbydefaultandis
safetouseinallapplicationswhilestillreducingthebitrate.

Forcloud-connectedcamerasorcamerasusingedgestoragethatneedtolimitthebitrateforincreasedstoragetimeitis
recommendedtoselecttheExtremebitratereduction.Thissettingissuitabletocombinewithmotiondetectiontriggeringand
variablebitrate(VBR)wherethebitrateisallowedtoadapttochangesincomplexityinthescene.

HowtosavebandwidthandstorageusingZipstream

ThebitratecontrollerbuiltintotheproductcanbecombinedwithZipstreamtoensureamaximumbitrate(MBR)limit.We
recommendusingVBRorMBRwithahighbitratelimittoenablethefullpotentialofZipstream.Forinstanceinrailwaysurveillance
whereattimesthereisalotofmovementinthesceneandwhereitisimportanttocapturedetails,suchasfacialfeatures,theMBR
shouldbesetto10Mbit/s(for1080presolutionat30fps).

22

AXISQ3504-VENetworkCamera

VideoandAudio

TofurthersavebandwidthgotoSetup>Video&Audio>VideoStreamanddooneormoreofthefollowing:

•GototheImagetabandsetalowMaximumframeratevalue.

•GototheH.264tabandsetahighGOPlengthvalue.

•GototheZipstreamtabandselectExtremeH.264bitratereduction.

•GototheZipstreamtab.EnableDynamicGOPandsetahighMaxdynamicGOPlengthvalue.

Alwaysverifythatthevideostreammeetsthequalityrequirementsforyoursurveillancepurposesafterchangingthevideostream
settings.

MJPEG

Sometimestheimagesizeislargeduetolowlightorcomplexscenery.Adjustingthemaximumframesizehelpstocontrolthe
bandwidthandstorageusedbytheMotionJPEGvideostreaminthesesituations.SettingtheframesizetotheDefaultsetting
providesconsistentlygoodimagequalityattheexpenseofincreasedbandwidthandstorageusageinlowlight.Limitingtheframe
sizeoptimizesbandwidthandstorageusage,butmaygivepoorimagequality.Topreventincreasedbandwidthandstorageusage,
themaximumframesizeshouldbesettoanoptimalvalue.

Aboutstreamproles

Astreamproleisasetofpredenedstreamsettingsincludingresolution,compression,framerateandoverlaysettings.Stream
prolescanbeused:

•Whensettinguprecordingusingactionrules.SeeEventsonpage48.

•Whensettingupcontinuousrecording.SeeContinuousRecordingonpage54.

•IntheLiveViewpage–selectthestreamprolefromtheStreamproledrop-downlist.

Tocreateanewproleormodifyanexistingprole,gotoSetup>Video&Audio>StreamProles.

ToselectadefaultstreamprolefortheLiveViewpage,gotoSetup>LiveViewCong.

AboutONVIFmediaproles

AnONVIFmediaproleconsistsofasetofcongurationsthatcanbeusedtochangemediastreamsettings.ONVIFmediaproles
canbeusedbyaclienttoconguremediastreamproperties.

TheONVIFMediaProlespagelistsallpreconguredproles.Theseprolesareincludedintheproductforquicksetup.Youcan
add,modifyorremoveONVIFmediaprolesfromthispage.

CameraSettings

TheVideo&Audio>CameraSettingspageprovidesaccesstoadvancedimagesettingsfortheAxisproduct.

Aboutcapturemodes

CapturemodedenesthemaximumresolutionandmaximumframerateavailableintheAxisproduct.Acapturemodewithalarge
maximumresolutionhasareducedmaximumframerateandviceversa.Thecapturemodesettingalsoaffectsthecamera’seldof
viewastheeffectivesizeoftheimagesensordiffersbetweencapturemodes.

Capturemodeissetthersttimetheproductisaccessed.SelectthedesiredcapturemodeandclickOK.

Important

Changingcapturemodewhentheproducthasbeenconguredisnotrecommendedasmostothersettingswillbeeither
removedorreset.

23

AXISQ3504-VENetworkCamera

VideoandAudio

Tochangecapturemode,followthesesteps:

1.GotoSetup>Video&Audio>CameraSettings.

2.Selectthenewcapturemode.

3.ClickSave.

Note

Whenthecapturemodeischanged,thecameraneedstorebootforthechangestotakeeffect.

Aboutsceneproles

Asceneproleisasetofpredenedimageappearancesettingsincludingcolorlevel,brightness,sharpness,contrastandlocal
contrast.Sceneprolesarepreconguredintheproductforquicksetuptoaspecicscenario,forexampleForensicwhichis

optimizedforsurveillanceconditions.Foradescriptionofeachavailablesetting,seetheonlinehelp

Youcanstilladjusttheimageappearancemanually,seeImageAppearanceonpage24.

ImageAppearance

.

TochangeImageAppearancegotothemenusunderSetup>Video&Audio>CameraSettings.

IncreasingtheColorlevelincreasesthecolorsaturation.Thevalue100givesmaximumcolorsaturationandthevalue0gives
minimumcolorsaturation.

TheimageBrightnesscanbeadjustedintherange0–100,whereahighervalueproducesabrighterimage.

IncreasingtheSharpnesscanincreasebandwidthusage.Asharperimagemightincreaseimagenoiseespeciallyinlowlight
conditions.Alowersettingreducesimagenoise,butthewholeimagewillappearlesssharp.

TheContrastchangestherelativedifferencebetweenlightanddark.Itcanbeadjustedusingtheslidebar.

LocalContrastappliescontrasttoaspecicareaoftheimage.Usetheslidertoadjustthecontrast,whereahighervalueproduces
animagewithhighcontrastbetweenthedarkandlightareasandissuitableforsceneswithwidedynamicrange.

ImageCorrection

TochangethesesettingsgotoSetup>Video&Audio>CameraSettings.

ElectronicImageStabilization(EIS)

Whenmonitoringanenvironmentthatissubjecttovibrationssuchasatrainstation,orwhenthecameraismountedonapole,
imagesmayappearunsteady.Toautomaticallyimproveimagestability,selectElectronicimagestabilization(EIS)fromVideo&
Audio>CameraSettings.

BarrelDistortionCorrection

Barreldistortionisalenseffectthatcausesanimagetolookcurved.Theextentofdistortiondependsonthezoomlevel.

Toeditbarreldistortionsettings,clickEditfromVideo&Audio>CameraSettings>ImageCorrection.IntheBarrelDistortion
Correctionwindow,adjusttheslidertocorrectthedistortion,usingthegridforassistance.Ahighervalue(Full)impliesthat
theimagewidthisretainedattheexpenseofimageheightandresolution.Asmallervalue(Crop)impliesthatimageheight
andresolutionareretainedattheexpenseofimagewidth.

EnableDefog

EnablethisfeaturefromVideo&Audio>CameraSettingstocountertheeffectsoffoggyweatherandgetaclearimage.Orclick
theDefogbuttonintheproduct’sLiveViewpage.ThisbuttoncanbeconguredtoappearintheLiveViewpagefromLiveView
Cong>LiveViewLayout.UsetheDefogEffectslidertoadjustthedegreeofcounteringasrequired.

24

AXISQ3504-VENetworkCamera

VideoandAudio

Note

Toomuchbrightnesscannegativelyimpactimagequalitywhendefogisactive.

WhiteBalance

TochangethissettinggotoSetup>Video&Audio>CameraSettings

Whitebalanceisusedtomakecolorsintheimageappearthesameregardlessofthecolortemperatureofthelightsource.TheAxis
productcanbesettoautomaticallyidentifythelightsourceandcompensateforitscolor.Alternatively,selectthetypeoflight

sourcefromthedrop-downlist.Foradescriptionofeachavailablesetting,seetheonlinehelp

ThewhitebalancewindowisenabledfortheAutomaticandAutomaticoutdooroptionsthatappearintheWhitebalancedrop-down
list.Selectoneoftheoptionsfromthedrop-downlisttosetthewhitebalancewindowproperties.SelectAutomatictousethe
defaultsettingsfortheAutomaticandAutomaticoutdooroptions(intheWhitebalancedrop-downlist).SelectCustomtomanually
setareferencewindowforwhitebalanceintheviewarea.

Aboutstraightenimage

Straightenimagestraightenstheimagehorizontallybyrotatingandcroppingitdigitally.Duetothecropping,apartoftheoriginal
imageislost.Thefunctionalityisideallyusedtostraightentheimageduringinstallation.Theillustrationshowsbeforeand
afterstraightenimagehasbeenused.

.

Howtoautomaticallystraightenanimage

1.GotoVideo&Audio>CameraSettings>ImageCorrectionandclickStraightenImage.

2.ClickAutomatictoautomaticallyrotateandcroptheLiveviewimage.

Howtomanuallystraightenanimage

1.GotoVideo&Audio>CameraSettings>ImageCorrectionandclickStraightenImage.

2.UsetheslidertomanuallystraightentheLiveviewimage.Youcanalsorotateitbytypingthenumberofdegreesdirectly
intheRotatedeld.

WideDynamicRange

Widedynamicrange(WDR-ForensicCapture)providesbalancedimagesinsceneswhenthereisaconsiderablecontrastbetween
lightanddarkareasintheimage.Thecameraautomaticallyhandlesthetransitionbetweensuchscenesandlow-lightconditions.In
rarelightconditionsdisablingWDRmightgiveabetterimage.

25

AXISQ3504-VENetworkCamera

VideoandAudio

Important

UseWDRincombinationwithautomaticexposurecontrol.Otherexposuresettingscouldgiveundesirableresults.

Note

WDRisonlyavailableifyouhaveselectedacapturemodethatsupportsWDR.SeeCongurecapturemodeonpage12.

ExposureSettings

Exposureistheamountoflightthecamera’ssensorcapturesforascene.Toomuchlightresultsinawashedoutimageandtoo
littlelightresultsinadarkimage.

Exposurevalue-UsetheExposurevalueslidertoadjusttheoverallbrightnessoftheimage.

Exposurecontrol-Selectasuitableoptiontocontrolexposure.

Formostscenes,theAutomaticoptionwillprovidethebestresults.Theshutterspeedisautomaticallysettoproduceoptimum
imagequality .Fluorescentlampsorotherlightsourcescansometimescauseickeringintheimage.Toreduceickerintheimage,
selecttheFlickeroptionthatmatchesthepowerlinefrequency.
TheHoldcurrentoptionlocksthecurrentexposuresettings.

Maxexposuretime-Shutterspeed,alsocalled‘exposuretime’,standsforthelengthoftimethecamerashutterisopen,thereby
exposingthecamerasensortolight.Ifshutterspeedisfastitcanfreezeactioneffectively.Ifshutterspeedisslow,itcancause
movingobjectstoappearblurred.Decreasingtheexposuretimewillreducemotionblur.

Exposurezones-Thissettingdetermineswhichpartoftheimageisusedtocalculatetheexposure.Formostsituations,theAuto
settingcanbeused.
YoucanselectapredenedareabydeningIncludeandExcludewindowswithintheimage.Excludewindowsexcludeareasthatare
toobrightordark,andIncludewindowsincludeareasinthescenethathavebetterlightingwhichwillcontributetotheexposuredata.
TheremustbeatleastoneIncludewindow.TherecanbeatotaloftenIncludeandExcludewindowstotailortheexposurezone.
NotethatanExcludewindowiseffectiveonlywhenplacedinsideanincludewindow.
Tip:IfanareaisextremelybrightdrawanIncludewindowtocoverthewholeareaanddeneExcludewindowswithinitto
blockoutthebrightareas.

Exposurepriority-WhenMotionisprioritizedandmaximumShuttertimeissettoasmallvalue,motionblurintheimageis
minimized.Thiscanbeusefulforrecognitionofmovingobjectssuchaspeopleandvehicles.
However,prioritizingmotionmaycauseanincreaseinimagenoise,especiallyinlowlightsituations.WhenLownoiseisprioritized
andGainissettoasmallvalue,imagenoiseisminimized.Thelesizeisalsoreduced,whichcanbeusefulifstoragespaceor
bandwidthislimited.However,prioritizinglownoisemayresultinaverydarkimage,especiallyinlowlightsituations.

Shutter&Gain

Theshutterandgainsettingsaffecttheamountofmotionblurandnoiseintheimage.Toadapttodifferentlighting,available
storagespaceandbandwidth,itisoftennecessarytoprioritizeeitherlowmotionblurorlownoise.TheAxisproductallowsdifferent
prioritizationinnormallightandinlowlight.

Shutterspeedisrelatedtotheamountoftimetheshutterisopenedandismeasuredinseconds(s).Aslowshutterspeedallows
morelighttoreachthesensorandcanhelpproduceabrighterimageinlowlightsituations.Ontheotherhand,aslowshutter
speedcancausemovingobjectstoappearblurry.

SetWideDynamicRangetoWDROffandsetShutterto

•Autotosettheshutterspeedautomatically.Ifrequired,useMaxshuttertolimittheshutterspeedtopreventtheframe
ratefrombeingreduced.

•Fixedtouseaxedshutterspeed.

Gain,measuredindecibel(dB),istheamountofamplicationappliedtotheimage.Ahighgainmayprovideabetterimageinlow
lightsituationsbutwillincreasetheamountofimagenoise.

SetGainto

•Autotosetthegainautomatically .Ifrequired,useMaxgaintolimittheappliedgain.

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AXISQ3504-VENetworkCamera

VideoandAudio

•Fixedtouseaxedgain.

Example
Ifstoragespaceorbandwidthislimited,tryusingalowergain.Thiswillreduceimagenoiseandproducesmallerimageles.

Irisadjustment

SelectEnableautomaticirisadjustmenttoautomaticallycompensateforchanginglightconditions.Thisoptionisnotavailable
ifaxedirisisused.

UsetheIrisadjustmentslidertosetthepreferredF-value.Thescalerepresentstheamounttheirisisopen.Ifsetto0,theirisis
openedasmuchaspossible.Ifsetto100,theirisisclosedasmuchaspossible.TheactualF-valueisshownbelowtheslider.If
automaticirisadjustmentisenabled,theiriswillstayatthispositionaslongaslightconditionsarefavorable.Iflightconditions
change,theiriswilladjustitselftothebestirissettings.Ifautomaticirisadjustmentisdisabled,theiriswilllockontheset
positionregardlessoflightconditions

Day/Night

TheIRcutlterpreventsinfrared(IR)lightfromreachingtheimagesensor.Inpoorlightingconditions,forexampleatnight,orwhen
usinganexternalIRlamp,settheIRcutltertoOff.Thisincreaseslightsensitivityandallowstheproductto“see”infraredlight.The
imageisshowninblackandwhitewhentheIRcutlterisoff.

IfusingautomaticExposurecontrol,settheIRcutltertoAutotoautomaticallyswitchbetweenOnandOffaccordingtothe
lightingconditions.

TheDay/Nightshiftlevelbarhelpsdeterminewhenthecamerawillshiftfromdaymodetonightmode.Normally,thecamera
automaticallychangesmodefromdaytonightwhenverydark(level100intheslider).BysettingDay/Nightshiftleveltoa
lowervalue,thecamerawillchangetonightmodeearlier.

ViewArea

Aviewareaisacroppedpartofthefullview.EachviewareaistreatedasavideosourceinLiveViewandhasitsownvideo
streamandPTZsettings.

Whensettingupaviewareaitisrecommendedthatthevideostreamresolutionisthesamesizeasorsmallerthantheviewarea
size.Settingthevideostreamresolutionlargerthantheviewareasizeimpliesdigitallyscaledupvideoaftersensorcapture,
requiringmorebandwidthwithoutaddingimageinformation.

Toenable,gotoVideo&Audio>CameraSettingsandselectEnableViewAreas.

Toaddanewviewarea:

1.GotoVideo&Audio>ViewArea.

2.ClickAdd.

3.ThenewviewareaappearsunderSelectedviewarea.EnteradescriptivenameintheNameeld.

4.SelectanAspectratioandaVideostreamresolution.

5.Anewviewareacoversthewholeimage.Usethemousetomoveandresizetheviewarea.

6.SelectEnablePTZtoenabledigitalPTZfortheviewarea.

7.ClickSavetosavethesettings.

Tomodifyaviewarea,selecttheviewareainthelistandmodifythesettingsasrequired.ClickSave.

Toremoveaviewarea,selecttheviewareaandclickRemove.

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AXISQ3504-VENetworkCamera

VideoandAudio

Note

ThePTZfunctionalityisusefulduringinstallationoftheAxisproduct.Useaviewareatocropoutaspecicpartofthe
fullview.

Note

ViewareaswillbedisabledifOpticalzoomformonitoringisselected.SeePTZModeonpage12.

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.

Aboutoverlaytext

Anoverlaytextcanincludethecurrentdateandtime,oratextstring.Whenusingatextstring,so-calledmodierscanbeusedto
display,forexample,thecurrentbitrateorthecurrentframerate.

Youcanchoosebetweenthefollowingtextoverlaysizes:

Size

Small

Medium16pixels28pixels

Large21pixels36pixels

Itisalsopossibletodisplaytextwhenanactionruleistriggered,seeHowtoincludeoverlaytextinanactionruleonpage28.

TextheightBackgroundheight

10pixels20pixels

Howtoincludeoverlaytext

1.GotoVideo&Audio>VideoStreamandselecttheImagetab.

2.Toincludedateandtime,selectIncludedateandIncludetime.

3.Toincludeatextstring,selectIncludetextandenterthetextintheeld.Modierscanbeused,seeFileNaming&

Date/TimeFormatsintheonlinehelp

4.Selectsize,color,andplacementofthetextstring.

5.ClickSave.

Tomodifythedateandtimeformat,gotoSystemOptions>Date&Time.SeeDate&Timeonpage58.

.

Howtoincludeoverlaytextinanactionrule

Note

Todisplayoverlaytextinmultipleviewareas,overlaytextmustbeenabledineachviewarea.

1.GotoVideo&Audio>VideoStreamandselecttheImagetab.

2.UnderOverlaySettings,selectIncludetext.

3.Enterthemodier#D.Whentheruleistriggered,#Disreplacedbythetextspeciedintheactionrule.

Additionaltextinthiseldwillbedisplayedalsowhentheactionruleisnotactive.

4.GotoEvents>ActionRulesandcreateyouractionrule.

5.FromtheActionslist,selectOverlayText.

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AXISQ3504-VENetworkCamera

VideoandAudio

6.EnterthetexttodisplayintheTexteld.

7.SpecifytheDuration.Thetextcanbedisplayedwhiletheruleisactiveorforaxednumberofseconds.

Aboutoverlayimages

Anoverlayimageisastaticimagesuperimposedoverthevideostream.Theimage,forexampleacompanylogo,isrstuploadedto
theAxisproductandthenusedtoprovideextrainformationortomaskapartoftheimage.

Imagespecications:

•TheuploadedimageshouldbeaWindows24-bitBMPimagewithmaximum250colors.

•Theimagewidthandheight,inpixels,mustbeexactlydivisiblebyfour.

•Theimagecannotbelargerthanthemaximumimageresolution.

•Ifyoucombineatextoverlaywithandimageoverlay ,thetextoverlayalwaystakespresidenceovertheoverlayimagein
height.Atextoverlayalwaysstretchesacrossthewholevideoimagewhichmeansyoucannotshrinktheoverlaystripto
makeroomforanimage.Forinformationaboutthedifferenttextoverlayheights,seeAboutoverlaytext.

Sinceitisstatic,thepositionandsizeofanoverlayimageremainsthesameregardlessofresolutionandpan,tiltorzoommovements.

Tocoverapartofthemonitoredarea,useprivacymasks.SeeAboutprivacymasksonpage30.

Howtouploadanoverlayimage

1.GotoVideo&Audio>OverlayImage.

2.ClickBrowseandbrowsetothele.

3.ClickUpload.

4.TheTransparencySettingspageisnowdisplayed:

-Tomakeacolorintheoverlayimagetransparent,selectUsetransparencyandentertheRGBhexadecimalvalue
forthecolor.Example:Tomakewhitetransparent,enterFFFFFF.

Formoreexamplesofhexadecimalvalues,seetheonlinehelp

-Toscaletheimageautomatically,selectScalewithresolution.Theimagewillbescaleddowntotthe
resolutionusedbytheAxisproduct.

5.ClickSave.

.

Howtoincludeanoverlayimage

1.GotoVideo&Audio>OverlayImage.

2.SelecttheimagetousefromtheUseoverlayimagelistandclickSave.

3.GotoVideo&Audio>VideoStreamandselecttheImagetab.

4.UnderOverlaySettings,selectIncludeoverlayimageatthecoordinates.

5.Tocontroltheimage’sposition,entertheX(horizontal)andY(vertical)coordinates.TheX=0andY=0positionis
thetopleftcorner.Ifapartoftheimageispositionedoutsidethevideoimage,theoverlayimagewillbemovedso
thatthewholeimageisvisible.

6.ClickSave.

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AXISQ3504-VENetworkCamera

VideoandAudio

Aboutprivacymasks

Aprivacymaskisauser-denedareathatcoverspartsofthemonitoredarea.Privacymasksappearasblocksofsolidcoloror
blurredimageelementsandareappliedonthevideostream.PrivacymaskscannotbebypassedusingtheVAPIX®application
programminginterface(API).

ThePrivacyMaskList(Video&Audio>PrivacyMask)showsallthemasksthatarecurrentlyconguredintheAxisproductand
indicatesiftheyareenabled.

Youcanaddanewmask,re-sizethemaskwiththemouse,chooseacolorforthemask,andgivethemaskaname.

Formoreinformation,seetheonlinehelp

Important

Addingmanyprivacymasksmayaffecttheproduct’sperformance.

Setfocusandzoom

TheseinstructionsarevalidifyouhaveselectedOpticalzoomforinstallationduringcamerastartup.

1.InstallthecameraasdescribedintheInstallationGuide.

2.GotoSetup>Video&Audio.

3.OnthefocuspagegototheBasictab.

4.Setthezoomlevelusingtheslider.

Note

Movementsinfrontofthecamerashouldbeavoidedwhenperformingautofocus.

5.ClickPerformautofocus.

6.Iftheresultisnotsatisfactory,gototheAdvancedtab.

OntheAdvancedtab,focuscanbeadjustedmanually:

1.ClickOpeniristoopentheiristoitsmaximumposition.Thisgivesthesmallestdepthofeldandprovidesthebest
conditionsforfocusing.

2.FocusissetintheFocuswindow.Usethemousetomoveandresizethefocuswindow.

3.ClickintheFocuspositionbartofocusonadesiredlocation.

4.Whensatised,clickEnableiristoenabletheiris.

SeePTZModeonpage12formoreinformation.

Setfocusandzoomlimits

TheseinstructionsarevalidifyouhaveselectedOpticalzoomformonitoringduringcamerastartup.

Tosetfocusandzoomforanewpresetposition:

1.GotoPTZ>PresetPositionsandsetthefocusandzoomforyourpreferredareainthecameraimage.

2.EnteranameforyourpresetpositionintheCurrentpositioneldandselectUsecurrentpositionasHome.

3.ClickAddtoaddyourcurrentpositionasapresetposition.

4.SelectyourpresetpositionintheAvailablepositionsdrop-downlist.

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AXISQ3504-VENetworkCamera

VideoandAudio

5.ClickGototosetthecamerainyourpresetposition.

6.ClickSave.

Formoreinformationonpresetpositions,seeAboutpresetpositionsonpage36.

Tosetlimitsforfocusandzoom:

1.GotoVideo&Audio>Focus&Zoom.

2.Selectavalueinthedrop-downlistforZoomlimittolimitthecamera’smaximumzoomarea.

ThedigitalzoomlevelisindicatedwiththeletterD.

3.Topreviewthezoomlimit,clickGotothisposition.

4.Selectavalueinthedrop-downlistforFocusnearlimittopreventthecamerafromfocusingonobjectsthataretooclose.

5.ClickSave.

Note

YoucanstillsetfocusandzoominVideo&Audio>Focus&Zoom,butyoursettingsarenotsavedaftercamerarestart.

SetUpAudio

Tochangetheproduct’saudiosettings,gotoVideo&Audio>AudioSettings.

Toincludetheaudiostreaminavideostream,gotoVideo&Audio>VideoStream.UndertheAudiotab,selectEnableaudio.

Eachstreamproleisaseparatevideostream.Toincludetheaudiostreaminallstreamproles,gototheaudiotabineachstream
prolesettingspageandenableaudio.Formoreinformation,seeAboutstreamprolesonpage23.

Ifyouhaveenabledviewareas,rememberthateachviewareaisaseparatevideostream.Toincludetheaudiostreaminallview
areas,gototheaudiotabineachvideostreampageandenableaudio.FormoreinformationseeViewAreaonpage27.

AudioModes

TheAxisproductsupportsthefollowingaudiomodes:

•Fullduplex–Simultaneoustwo-wayaudioallowingtheAxisproducttotransmitandreceiveaudioatthesametime.

Thereisnoechocancellation;iffeedbackloopsappear,trymovingthemicrophoneorthespeaker .

•Half-duplex–AudiocanbetransmittedtoandfromtheAxisproductbutonlyinonedirectionatatime.Totransmit
audiousingtheLiveViewpage,usetheTalkandListenbuttons,seeAMCAudioControlsonpage14.

•Simplex–NetworkCameraspeakeronly-AudioistransmittedfromaclienttotheAxisproductandcanbeplayedby
aspeakerconnectedtotheproduct.TotransmitaudiousingtheLiveViewpage,theTalkandMicrophoneonbuttons
mustbothbeactive,seeAMCAudioControlsonpage14.

•Simplex–NetworkCameramicrophoneonly-Audiocapturedbytheproductmicrophoneistransmittedfromthe
Axisproducttooneormoreclients.

Tosettheaudiomode,gotoVideo&Audio>AudioSettingsandselectthedesiredmodefromtheAudiomodedrop-downlist.

AudioInput

AnexternalmicrophoneoralinesourcecanbeconnectedtotheAudio-inconnector.ConguretheaudioinputsettingsunderVideo
&Audio>AudioSettings.

Note

IfusingbalancedLineinastereocontactmustbeused.Hotontip,coldonringandgroundonsleeve.

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AXISQ3504-VENetworkCamera

VideoandAudio

SelectMicrophonetouseanexternalmicrophoneorLinetouseaLineindevice,e.g.anaudiomixerformultiplemicrophones
oramicrophonewithabuilt-inamplier,asaudiosource.

SelecttheYesoptioniftheLineinputorexternalmicrophoneisBalanced.

Selectthe+30dBmicrophoneboostoptiontoamplifythesignaloftheexternalmicrophoneconnectedtotheAxisproduct.
Microphoneboostoptionisusefulwhenamicrophone'svolumeistoolowandyouwanttoincreaseit.Thisoptionisnotavailable
whentheLinesourceisselected

TheMicrophonepoweroptionprovidesDCpowerforanexternalmicrophone.

TheMicrophonepoweroptionisavailableforexternalmicrophones.5VDCpoweror12Vphantompowerareavailabledepending
onifthemicrophoneisunbalancedorbalanced.Microphonepowershouldonlybeusedwithmicrophonesthathavenobattery.This
settingshouldnotbeenabledwhenusingadynamicorbatterypoweredmicrophone.

UsetheInputgaintocontrolthevolumeoftheaudioinput.Ifthesoundistoolow,chooseahigherdBvalue,toamplifythe
sound.Ifthesoundistoohigh,choosealowerdBvalue.TheLevelbargivesavisualrepresentationoftheaudiosignallevelindB
relativetothefull-scaleinputlevel.

•Green—thesignalisatagoodlevel.

•Yellow—thesignalisbecomingdistorted.

•Red—thesignalisdistorted.

UsetheEncodingoptiontoselectdigitalaudioencodingformat.

•AACrequiresalicenseforbothencodinganddecoding.AACistheleastcomplicatedandmostwidelyusedcodec.If
achievingthebestpossibleaudioqualityisapriority,AACistherecommendedcodectouse.AnAAClicenseisincluded
intheAxisproduct.

•G71 1isanunlicensedstandardcodecthatisusefulwhenintegratingaudiointoaVoIPsystem

•G726isanunlicensedspeechcodecthatismostcommonlyusedwithinthesecurityindustry.

•Opusisanunlicensedcodecthatisusedforinteractivereal-timeaudiotransmissionovernetwork.

Note

Ifrecordingaudiotoedgestorage,suchasanSDcardornetworkshare,useAACorOpusencoding.

TheSampleratedenesthenumberoftimespersecondthesoundissampled.Ahighersampleratewillprovidebetteraudio
quality,butalsorequiresagreaterbandwidth.

SettherequiredBitratedependingontheselectedencoding.Ahigherbitratewillgivebetteraudioquality .Alowerbitrate
mayhavelatencyordelay,butwillrequirelessbandwidth.

Formoreinformationaboutthesesettings,pleaseseetheonlinehelp

.

AudioOutput

AnexternalspeakercanbeconnectedtotheAudio-outconnector(anactivespeakerwithbuilt-inamplierisrequiredforthis).The
outputcanbeconnectedtoanotheramplierwithspeakers.Astereoconnectormustbeusedfortheaudioout.

ConguretheaudiooutputsettingsunderVideo&Audio>AudioSettings.

Outputgain-Controlthevolumeofthelineaudiooutput.Ifthesoundistoolow,chooseahigherdBvalue.Ifthesoundis
toohigh,choosealowerdBvalue.

AudioClips

AnaudioclipisasoundlethatcanbeplayedwheneventsoccurordirectlyfromtheLiveViewpage.Theaudioclipmustrstbe
uploadedtotheAxisproductorrecordedbyamicrophoneconnectedtotheproduct.

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AXISQ3504-VENetworkCamera

VideoandAudio

Toadd,download,modifyorremoveaudioclips,gotoVideo&Audio>AudioClips.Formoreinformationseetheonlinehelp.

ToconguretheAxisproducttoplayaudioclipswhenaneventoccurs,anactionrulemustbesetup.Formoreinformation,
seeEventsonpage48.

Note

Audioclipscannotbeusediftheproduct’saudiofunctionalityisenabled.TheaudiofunctionalityisenabledontheAudio
tabunderVideo&Audio>VideoStream.

33

AXISQ3504-VENetworkCamera

ConfiguretheLiveViewPage

ConfiguretheLiveViewPage

YoucancustomizetheLiveViewpageandalterittosuityourrequirements.Itispossibletodenethefollowingfeaturesof
theLiveViewpage.

•StreamProle.Seepage23.

•DefaultViewerforBrowser.Seepage34.

•ViewerSettings.Seepage34.

•ActionButtons.ThesearethebuttonsdescribedinControlsontheLiveViewPageonpage13.

•UserDenedLinks.Seepage35.

•OutputButtons.Seepage35.

DefaultViewerforBrowsers

FromLiveViewCong>DefaultViewerselectthedefaultmethodforviewingvideoimagesinyourbrowser.Theproductattempts
toshowthevideoimagesintheselectedvideoformatandviewer.Ifthisisnotpossible,theproductoverridesthesettingsand
selectsthebestavailablecombination.

BrowserViewerDescription

WindowsInternetExplorer

Otherbrowsers

Formoreinformation,pleaseseetheonlinehelp.

AMC

QuickTime

StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa

ServerPush

QuickTime

StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa

RecommendedviewerinInternetExplorer(H.264/MotionJPEG).

H.264.

newimage.

Recommendedviewerforotherbrowsers(MotionJPEG).

H.264.

newimage.

ViewerSettings

Tocongureoptionsfortheviewer,gotoLiveViewCong>ViewerSettings.

•SelectShowviewertoolbartodisplaytheAXISMediaControl(AMC)ortheQuickTimeviewertoolbarunderthevideo
imageinyourbrowser.

•H.264decoderinstallation.TheadministratorcandisableinstallationoftheH.264decoderincludedwithAXISMedia
Control.Thisisusedtopreventinstallationofunlicensedcopies.Furtherdecoderlicensescanbepurchasedfromyour
Axisreseller.

•SelectShowcrosshairinPTZjoystickmodetoenableacrossthatwillindicatethecenteroftheimageinPTZjoystick
mode.

•SelectUsePTZjoystickmodeasdefaulttoenablejoystickmode.Themodecanbechangedtemporarilyfromthe
PTZcontrolpanel.

•SelectEnablerecordingbuttontoenablerecordingfromtheLiveViewpage.Thisbuttonisavailablewhenusingthe
AMCviewer.TherecordingsaresavedtothelocationspeciedintheAMCControlPanel.SeeAXISMediaControl
(AMC)onpage17.

34

AXISQ3504-VENetworkCamera

ConfiguretheLiveViewPage

UserDenedLinks

Todisplayuser-denedlinksintheLiveViewpage,selecttheShowcustomlinkoption,givethelinkanameandthenentertheURL
tolinkto.Whendeningaweblinkdonotremovethe'http://'fromtheURLaddress.Customlinkscanbeusedtorunscriptsor
activateexternaldevicesconnectedtotheproduct,ortheycanlinktoawebpage.Customlinksdenedascgilinkswillrunthe
scriptinthebackground,inahiddenframe.Deningthelinkasaweblinkwillopenthelinkinanewwindow.

OutputButtons

ExternalI/OdevicesconnectedtotheAxisproduct’soutputportscanbecontrolleddirectlyfromtheLiveViewpage.

TodisplayoutputbuttonsintheLiveViewpage:

1.GotoSetup>LiveViewCong.

2.UnderOutputButtons,selectthetypeofcontroltouse:

-Pulseactivatestheoutputforadenedperiodoftime.Thepulsetimecanbesetfrom1/100secondto60
seconds.

-Active/Inactivedisplaystwobuttons,oneoreachaction.

Toconguretheactiveandinactivestates,gotoSystemOptions>Ports&Devices>I/OPortsandsettheport’sNormalstate.

FormoreinformationaboutI/Oports,seeI/OPortsonpage66.

35

AXISQ3504-VENetworkCamera

PTZ(PanTiltZoom)

PTZ(PanTiltZoom)

PTZ(pan,tiltandzoom)isavailableifyouhaveenableddigitalPTZintheselectedviewarea.Formoreinformationonviewareas,
seeViewAreaonpage27.

PTZisavailableifyouhaveselectedOpticalzoomforinstallationasPTZmode.IfOpticalzoomformonitoringhasbeenselectedas
PTZmode,viewareasaredisabled.Formoreinformation,seePTZModeonpage12.

Aboutpresetpositions

Apresetpositionisasavedviewthatcanbeusedtoquicklysteerthecameratoaspecicposition.Apresetpositionconsistsof
thefollowingvalues:

•Panandtiltpositions

•Zoomposition

Eachviewareahasitsownpresetpositions.

Howtoaccessthepresetpositions

Presetpositionscanbeaccessedinseveralways:

•ByselectingthepresetfromtheSourcedrop-downlistintheLiveViewPage.

•Whensettingupactionrules.Seepage48.

•Whensettingupguardtours.Seepage37.

•WhensettinguptheGatekeeper.Seepage36.

Howtoaddapresetposition

1.GotoSetup>PTZ>PresetPositions.

2.Clickintheimageorusethecontrolstosteerthecameraviewtothedesiredposition.

3.WriteanameintheCurrentpositioneld.

4.ClickAddtosavethepresetposition.

SettheHomePosition

TheentireviewareaistreatedastheHomepositionwhichisreadilyaccessiblebyclickingtheHomebuttonontheLiveView
pageandinthePresetPositionssetupwindow .

TheproductcanbeconguredtoreturntotheHomepositionwhenthePTZfunctionalityhasbeeninactiveforaspeciedlengthof
time.EnterthelengthoftimeintheReturntohomeaftereldandclickSave.Setthetimetozerotopreventtheproductfrom
automaticallyreturningtotheHomeposition.

Gatekeeper

TheGatekeepermonitorsanareasuchasanentrancegate.Whenmotionisdetectedinthemonitoredarea,theGatekeeperwillsteer
thecameratoaselectedpresetposition.Usingazoomed-inpresetpositioncanmakeitpossibleto,forexample,readalicenseplate
oridentifyaperson.Whenmotionisnolongerdetected,thecamerareturnstoitsHomepositionafteradenedtime.

ToenabletheGatekeeper,gotoPTZ>Gatekeeperandfollowtheonlineinstructions.

36

AXISQ3504-VENetworkCamera

PTZ(PanTiltZoom)

Itisalsopossibleto,forexample,recordvideoorsaveimages(takeasnapshot)whiletheGatekeeperisactive.GotoEvents
andsetupanactionrulewithPTZPresetReachedastrigger.

Note

Thisisfeatureisnotavailableifyouhaveselectedopticalzoomforinstallation(seePTZModeonpage12).

Aboutguardtours

Aguardtourdisplaysthevideostreamfromdifferentpresetpositions,one-by-one,inapredeterminedorderoratrandomandfor
congurabletimeperiods.Theenabledguardtourwillkeeprunningaftertheuserhasloggedofforclosedthebrowser.

Note

Forproductsthatsupportlimitedguardtours,thereisaxedminimumviewtimeof10seconds.

Howtocreateaguardtour

1.GotoSetup>PTZ>GuardTour.

2.ClickAdd.

3.Typeaname.

4.Specifythepauselengthbetweenruns.

5.Selectapresetpositionfromthedrop-downlistandclickAdd.

6.Foreachpresetposition,entertheViewTimeinsecondsorminutes.

7.SpecifytheViewOrderofthepresetpositions,orselectRandomvieworder.

8.ClickSave.

Howtoeditaguardtour

1.GotoSetup>PTZ>GuardTour.

2.SelecttheguardtourintheGuardTourList.

3.ClickModify.

Howtodeleteaguardtour

1.GotoSetup>PTZ>GuardTour.

2.SelecttheguardtourintheGuardTourList.

3.ClickRemove.

Advanced

Controls

AdvancedPTZsettingscanbeconguredunderPTZ>Advanced>Controls.

ThePanelShortcutCommandButtonslistshowstheuser-denedbuttonsthatcanbeaccessedfromtheLiveViewpage’sCtrl
panel.ThesebuttonscanbeusedtoprovidedirectaccesstocommandsissuedusingtheVAPIX®applicationprogramminginterface.
ClickAddtoaddanewshortcutcommandbutton.

ThefollowingPTZcontrolsareenabledbydefault:

37

AXISQ3504-VENetworkCamera

PTZ(PanTiltZoom)

•Pancontrol

•Tiltcontrol

•Zoomcontrol

Todisablespeciccontrols,deselecttheoptionsunderEnable/Disablecontrols.

Ifusingmultipleviewareas,deselectingacontrolwillonlydisablethecontrolintheselectedviewarea.

38

AXISQ3504-VENetworkCamera

Detectors

Detectors

Aboutcameratampering

CameraTamperingcangenerateanalarmwhenthecameraisrepositioned,orwhenthelensiscovered,spray-paintedorseverely
de-focused.Tosendanalarm,forexampleviaemail,anactionrulemustbesetup.

Howtoconguretamperingdetection

1.GotoDetectors>CameraTampering.

2.SettheMinimumduration,thatisthetimethatmustelapsebeforeanalarmisgenerated.Increasetimetoprevent
falsealarmsforknownconditionsthataffecttheimage.

3.SelectAlarmfordarkimagesifanalarmshouldbegeneratedwhenlightsaredimmedorturnedoff,orifthelensis
sprayed,covered,orrenderedseverelyoutoffocus.

4.ClickSave.

Howtocongureanactionrulefortamperingalarm

1.GotoEvents>ActionRules.

2.ClickAddtosetupanewactionrule.

3.EnteraNamefortheactionrule.

4.UnderCondition,selectDetectorsfromtheTriggerlist.

5.SelectTamperingfromthelistofdetectors.

6.Optionally,selectascheduleandsetadditionalconditions.

7.Selecttheaction.Example:Tosendanemail,selectSendNoticationandselectaRecipientfromthelistofdened
recipients.

Note

TheWhiletheruleisactiveoptionunderDurationcannotbeusedwithcameratampering,sincecameratamperingdoesnot
haveadurationandonceithasbeentriggereditwillnotautomaticallyreturntoitsuntriggeredstate.

Formoreinformationonactionsrules,seeEventsonpage48.

ShockDetection

EnableShockDetectionfromtheDetectorsmenu.Shockdetectionisused,forexample,togenerateanalarmiftheproductishit
byanobjectoriftheproductistamperedwith.

UsetheShocksensitivityslidertoadjustthesensitivitylevelatwhichtheproductshouldsendanalarm.Lowsensitivityvalue
impliesthattheproductwillgenerateanalarmonlyifthehitispowerful.Ahighsensitivityvalueimpliesthattheproductwill
generateanalarmevenwithmildtampering.

AudioDetection

TheAxisproductcanbeconguredtogenerateanalarmwhenaudiorisesaboveorfallsbelowthethresholdvalue.Thethreshold
valuecanbesetintherange0–100where0isthemostsensitiveand100theleastsensitive.

1.GotoDetectors>AudioDetection.

39

AXISQ3504-VENetworkCamera

Detectors

2.SettheaudioalarmlevelandclickSave.

3.GotoEvents>ActionRulesandsetupanactionrule,seeSetUpActionRulesonpage48.

DetectedaudioisindicatedbycoloredpeaksintheActivityindicator.Aneventistriggeredwhendetectedaudiorisesaboveorfalls
belowthethresholdvalue,whichisrepresentedbythebar.

40

AXISQ3504-VENetworkCamera

Applications

Applications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Forinformationaboutavailableapplications,downloads,trialsandlicenses,gotowww.axis.com/applications

Note

•TheapplicationAXISVideoMotionDetectionisincludedwiththisproduct.SeeAXISVideoMotionDetectiononpage43.

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.

ApplicationLicenses

Someapplicationsneedalicensetorun.Licensescanbeinstalledintwoways:

•Automaticinstallation—requiresaccesstotheInternet

•Manualinstallation—obtainthelicensekeyfromtheapplicationvendoranduploadthekeytotheAxisproduct

Torequestalicense,theAxisproductserialnumber(S/N)isrequired.Theserialnumbercanbefoundontheproductlabelandunder
SystemOptions>Support>SystemOverview.

UploadApplication

Touploadandstartanapplication:

1.GotoSetup>Applications.

2.UnderUploadApplication,clickBrowse.LocatetheapplicationleandclickUploadPackage.

3.Installthelicense(ifapplicable).Forinstructions,seethedocumentationprovidedbytheapplicationvendor.

4.Starttheapplication.GotopageApplications,selecttheapplicationinthelistofinstalledapplicationsandclickStart.

5.Conguretheapplication.Forinstructions,seethedocumentationprovidedbytheapplicationvendor.

Note

•Applicationscanbeuploadedbyproductadministrators.

•ApplicationsandlicensescanbeinstalledonmultipleproductsatthesametimeusingAXISCameraManagement,version

3.10andlater.

Togeneratealoglefortheapplication,gotoApplications.SelecttheapplicationandclickLog.

ApplicationConsiderations

Ifanapplicationisupgraded,applicationsettings,includingthelicense,willberemoved.Thelicensemustbereinstalledand
theapplicationrecongured.

IftheAxisproduct’srmwareisupgraded,uploadedapplicationsandtheirsettingswillremainunchanged,althoughthisisnot
guaranteedbyAxisCommunications.Notethattheapplicationmustbesupportedbythenewrmware.Forinformationabout
rmwareupgrades,seeUpgradetheFirmwareonpage70.

IftheAxisproductisrestarted,runningapplicationswillrestartautomatically.

IftheAxisproductisrestored,uploadedapplicationsremainunchangedbutmustberestarted.Tostarttheapplication,goto
Setup>Applications.SelecttheapplicationinthelistofinstalledapplicationsandclickStart.Forinformationaboutrestoring
theAxisproduct,seeMaintenanceonpage67.

41

AXISQ3504-VENetworkCamera

Applications

IftheAxisproductisresettofactorydefault,uploadedapplicationsandtheirsettingsareremoved.Forinformationaboutfactory
default,seeResettoFactoryDefaultSettingsonpage69.

42

AXISQ3504-VENetworkCamera

AXISVideoMotionDetection

AXISVideoMotionDetection

AXISVideoMotionDetectionisanapplicationthatdetectsmovingobjectsinthecamera’seldofview.Whenamovingobject
isdetected,AXISVideoMotionDetectionsendsanalarmthatcanbeusedbytheAxisproductorbythird-partysoftwareto
forexample,recordvideoorsendanotication.

AXISVideoMotionDetection3isincludedwiththeAxisproductandisavailableunderSetup>Applications.TouseAXISVideo
MotionDetection,theapplicationmustrstbestarted.Toavoiddetectingunwantedobjects,theapplicationshouldbecongured.
Duringconguration,visualconrmationcanbeusedtohelpunderstandtheeffectofthedifferentlters.Whenvisualconrmation
isenabled,redpolygonsshowwhichobjectstheapplicationdetectsandgreenpolygonsshowwhichobjectstheapplicationignores.

Considerations

BeforeusingAXISVideoMotionDetection3,takethefollowingintoconsideration:

•Smallanddistantobjectsmightnotbedetected.

•Detectionaccuracymaybeaffectedbyweatherconditionssuchasheavyrainorsnow.

•MakesurethatthelightingconditionsarewithintheAxisproduct’sspecication.Addadditionallightingifneeded.

•Makesurethatthecameraisnotsubjecttoexcessivevibrations.Vibrationsmightcausefalsedetections.

StartandStoptheApplication

Tostarttheapplication,selectitintheInstalledApplicationslistontheApplicationspageandclickStart.

Tostoptheapplication,selectitinthelistandclickStop.

CongureApplication

TheapplicationisavailablefromSetup>Applications>MotionDetection3.GotoSettingsandthenclickAXIS AXIS
Detection

Detection Detection

TocongureAXISVideoMotionDetection3,followthesesteps:

Aftermodifyingasetting,clickSavetoapplythechanges.Thevideostreamwillberestartedanditmaytakeafewseconds
beforethechangeisapplied.

settings

settings settings

1.Modifythesizeandpositionoftheincludearea.Thisistheareainwhichmovingobjectswillbedetected.SeeInclude
Areaonpage43.

2.Optionally,addoneormoreexcludeareas.Objectsinanexcludeareawillbeignored.SeeExcludeAreaonpage44.

3.ClickSavetoapplythechanges.

4.Usevisualconrmationtoverifythesettings.SeeVisualConrmationonpage44.

5.Iftoomanyunwantedobjectsaredetected,enableandcongureoneormoreoftheignorelters.SeeIgnoreFilters
onpage45.

toopentheapplication’swebpage.

AXIS

Video

Motion

Video Video

Motion Motion

IncludeArea

Theincludeareaistheareainwhichmovingobjectswillbedetected.Objectsmovingoutsidetheincludeareawillbeignored.
Theobjectwillbedetectedalsoifonlyapartoftheobjectisinsidetheincludearea.

Note

Tomodifytheincludearea,InternetExplorerandAXISMediaControl(AMC)mustbeused.

43

AXISQ3504-VENetworkCamera

AXISVideoMotionDetection

Thedefaultincludeareaisasquarethatcoversthewholeimage.Clickontheicontohighlightthearea.

Usethemousetoreshapeandresizetheareasothatitonlycoversthepartoftheimageinwhichmovingobjectsshouldbedetected.
Thedefaultsquarecanbechangedtoapolygonwithupto20points(corners).

•Toaddanewpoint,clickontheincludeareaborder.Dragthepointtothedesiredposition.

•Toremoveapoint,right-clickonthepoint.

•Tomoveapoint,dragthepointtothenewposition.

•Tomovetheentireincludearea,placethemousepointerinsidethearea.Whenthepointerbecomesacross,dragthe
areatothenewposition.

•Toselecttheincludearea,clickontheborder.

Toresettheincludeareatoitsdefaultsize,clickReset.

ExcludeArea

Anexcludeareaisanareainwhichmovingobjectswillbeignored.Useexcludeareasifthereareareasinsidetheincludearea
thattriggeralotofunwanteddetectedobjects.Upto10excludeareascanbeused.

Note

Toaddandmodifyexcludeareas,InternetExplorerandAXISMediaControl(AMC)mustbeused.

Toaddanexcludearea,clickAdd.Thedefaultexcludeareaisarectangleplacedinthecenteroftheimage.Usethemouse
tomove,reshapeandresizetheareasothatitcoversthedesiredpartoftheimage.Thedefaultsquarecanbechangedtoa
polygonwithupto20points(corners).

•Tomovetheexcludearea,placethemousepointerinsidethearea.Whenthepointerbecomesacross,dragthearea
tothenewposition.

•Toaddanewpoint,clickontheexcludeareaborder.Dragthepointtothedesiredposition.

•Toremoveapoint,right-clickonthepoint.

•Tomoveapoint,dragthepointtothenewposition.

•Toselectanexcludearea,clickontheborder.

Toremoveanexcludearea,selecttheareaandthenclickRemove.

Tohighlighttheexcludeareas,clickonthe

icon.

VisualConrmation

Visualconrmationisusedtovalidatethatthesettingsarecorrect,thatis,thatallobjectsthatshouldbedetectedaredetected.

Note

Tousevisualconrmation,InternetExplorerandAXISMediaControl(AMC)mustbeused.

Whenvisualconrmationisenabled,allmovingobjectsfoundbytheapplicationwillbeencircledandfollowedbypolygons.Ared
polygonindicatesthattheobjectisfoundandisdetectedasamovingobject.Agreenpolygonindicatesthattheobjectisfoundbut
isignoredbecauseitisnotintheincludeareaorbecauseofoneoftheignorelters.

Toenablevisualconrmation:

1.SelecttheEnablevisualconrmationoption.

2.ClickSave.

44

AXISQ3504-VENetworkCamera

AXISVideoMotionDetection

Note

•Visualconrmationisdisabledafter15minutes.

•Aftermodifyingasetting,clickSavetoapplythechange.Thevideostreamwillberestartedanditmaytakeafewseconds

beforethechangeisapplied.

•Enablingvisualconrmationmayintroducevideolatency.

IgnoreFilters

IfAXISVideoMotionDetection3detectstoomanyunwantedobjects,startbymodifyingtheincludeandexcludeareas.Ifstilltoo
manyobjectsaredetected,useoneormoreoftheignorelters.

Supportedignorelters:

•Swayingobjects—Usedtoignoreobjectsthatonlymoveashortdistance

•Short-livedobjects—Usedtoignoreobjectsthatonlyappearintheimageforashortperiodoftime

•Smallobjects—Usedtoignoresmallobjects

Ignoreltersareappliedtoallmovingobjectsfoundbytheapplicationandshouldbeconguredwithcaretoensurethatno
importantobjectsareignored.

Onlyuseignoreltersifneededanduseasfewltersaspossible.Enableandcongureonelteratatimeandusevisualconrmation
toverifythesettingsbeforeenablinganotherlter.Whenconguringalter,startwithasmallltersize,clickSaveandusevisual
conrmationtoverifythesettings.Ifrequired,increasetheltersizeinsmallstepsuntilthenumberofunwantedobjectsisreduced.

SwayingObjectIgnoreFilter

Theswayingobjectlterisusedtoavoiddetectingobjectsthatonlymoveashortdistance,forexamplemovingtrees,agsandtheir
shadows.Usethelterifsuchobjectscausealotoffalsedetections.Iftheswayingobjectsinthescenearelarge,forexamplelarge
pondsorlargetrees,useexcludeareasinsteadofthelter.Thelterwillbeappliedtoallmovingobjectsinsceneand,ifsetto
avaluetoolarge,importantobjectsmightnotbedetected.

Whentheswayingobjectlterisenabledandtheapplicationndsamovingobject,theobjectwillnotbereportedasdetected(red
polygoninvisualconrmation)untilithastravelledadistancelargerthanthesetltersize.Thealarmsentbytheapplicationwillbe
sentwhentheobjectisdetected.Ifthealarmisusedtostartarecording,congurethepre-triggertimesothattherecordingalso
includesthetimetheobjectmovedinthescenebeforebeingdetected.

Toenablethelter:

1.SelecttheSwayingobjectsoption.

2.Clickonthe

3.Usethemousetoadjusttheltersize.Startwithasmallsize.Objectsmovingadistanceshorterthanthedistancefrom
thecenterofthecrosstooneofthearrowheadswillbeignored.Theltercanbemovedtothelocationofaswaying
objecttomakeiteasiertoadjustthesize.Notethatthelterwillbeappliedtoallobjectsintheimage,notonlytothe
onesatthelocationwherethelterisplaced.

4.ClickSavetoapplythelter.

5.Usevisualconrmationtoverifythesettings.

icontoshowtheltersizeintheimage.

6.Iftheresultisnotsatisfactory,increasetheltersizeinsmallsteps.

Theltersizecanalsobesetbyenteringavaluebetween10and50intheeld.Thevaluecorrespondstothedistancefromthe
centerofthecrosstooneofthearrowheads.Thevalue100impliesthatanobjectmusttravelfromitsinitialpointtoonethirdofthe
imagewidthorheightbeforebeingdetected.Thevalue50implieshalfthatdistance,thatis,theobjectmusttraveladistanceof
onesixthoftheimagewidthorheightbeforebeingdetected.

45

AXISQ3504-VENetworkCamera

AXISVideoMotionDetection

Short-LivedObjectIgnoreFilter

Theshort-livedobjectlterisusedtoavoiddetectingobjectsthatonlyappearforashortperiodoftime,suchaslightbeamsfroma
passingcarandquicklymovingshadows.Usethelterifsuchobjectscausealotoffalsedetections.

Whentheshort-livedobjectlterisenabledandtheapplicationndsamovingobject,theobjectwillnotbereportedasdetected
(redpolygoninvisualconrmation)untilthesettimeaspassed.Thealarmsentbytheapplicationwillbesentwhentheobjectis
detected.Ifthealarmisusedtostartarecording,congurethepre-triggertimesothattherecordingalsoincludesthetimethe
objectmovedinthescenebeforebeingdetected.

Toenablethelter:

1.SelecttheShort-livedobjectsoption.

2.Enterthenumberofsecondsintheeld.Thenumberofsecondsistheminimumtimethatmustpassbeforetheobjectis
detected.Startwithasmallnumber.

3.ClickSavetoapplythelter.

4.Usevisualconrmationtoverifythesettings.

5.Iftheresultisnotsatisfactory,increasetheltersizeinsmallsteps.

SmallObjectIgnoreFilter

Thesmallobjectlterisusedtoavoiddetectingobjectsthataretoosmall.Forexample,ifonlymovingcarsshouldbedetected,the
smallobjectltercanbeusedtoavoiddetectingpeopleandanimals.

Ifusingthesmallobjectlter,takeintoconsiderationthatanobjectfarfromthecameraappearssmallerthananobjectclosetothe
camera.Ifthelterissettoignoreobjectsthesizeofaperson,peoplethatareclosetobecameracanstillbedetectedbecause
theyarelargerthantheltersize.

Toenablethelter:

1.SelecttheSmallobjectsoption.

2.Clickonthe

3.Usethemousetoadjusttheltersize.Startwithasmallsize.Movingobjectsthattinsidetherectanglewillbeignored.
Thelterdisplayedintheimagecanbemovedtomakeiteasiertocomparetheltersizewiththesizeofobjects
intheimage.Notethatthelterwillbeappliedtoallobjectsintheimage,alsotoobjectsthatarenotlocatedat
thepositionofthedisplayedlter.

4.ClickSavetoapplythelter.

5.Usevisualconrmationtoverifythesettings.

6.Iftheresultisnotsatisfactory,increasetheltersizeinsmallsteps.

Theltersizecanalsobesetbyenteringthewidthandheightintheelds.Thewidthandheightarethemaximumwidthand
maximumheightoftheobjectstoignoreandaremeasuredinpercentoftheimagewidthandheight.Valuesbetween5and100
canbeused.

icontoshowtheltersizeintheimage.

UsingtheApplicationinanActionRule

ThefollowingexampleshowshowtoconguretheAxisproducttorecordvideowhenAXISVideoMotionDetection3detectsmotion.

1.InsertanSDcardintheAxisproduct,orgotoSetup>SystemOptions>StorageintheAxisproduct’swebpagesand
conguretheproducttouseanetworkshare.

2.Optionally,gotoSetup>Video&Audio>StreamProlesandcreateastreamproletouseforrecording.

3.GotoSetup>Events>ActionRulesandclickAddtocreateanewactionrule.

46

AXISQ3504-VENetworkCamera

AXISVideoMotionDetection

4.FromtheTriggerdrop-downlist,selectApplicationsandthenselectVMD3.

5.Congureothersettingsasrequired.Forexample,toonlyrecordvideoduringcertaintimeperiods,selectaSchedule.

6.UnderActions,selectRecordVideofromtheTypedrop-downlist.

7.Selectthestreamproleandstoragedevicetouseandcongurethepre-andpost-triggertimes.

8.MakesurethattheruleisenabledandthenclickOK.

Note

ToappearintheTriggerlist,theapplicationmustbestartedanditsstatusmustbeIdleorRunning.

47

AXISQ3504-VENetworkCamera

Events

Events

TheEventpagesallowyoutoconguretheAxisproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.

SetUpActionRules

Anactionruledenestheconditionsthatmustbemetfortheproducttoperformanaction,forexamplerecordvideoorsendan
emailnotication.Ifmultipleconditionsaredened,allofthemmustbemettotriggertheaction.

Formoreinformationaboutavailabletriggersandactions,seeTriggersonpage48andActionsonpage50.

Thefollowingexampledescribeshowtosetupanactionruletorecordvideotoanetworkshareifthereismovementinthe
camera’seldofview.

Setupmotiondetectionandaddanetworkshare:

1.GotoApplicationstostartandcongureAXISVideoMotionDetection3.SeeAXISVideoMotionDetection.

2.GotoSystemOptions>Storageandsetupthenetworkshare.Seepage66.

Setuptheactionrule:

1.GotoEvents>ActionRulesandclickAdd.

2.SelectEnableruleandenteradescriptivenamefortherule.

3.SelectApplicationsfromtheTriggerdrop-downlistandthenselectVMD3

4.Optionally,selectaScheduleandAdditionalconditions.Seebelow.

5.UnderActions,selectRecordVideofromtheTypedrop-downlist.

6.SelectaStreamproleandconguretheDurationsettingsasdescribedbelow.

7.SelectNetworkSharefromtheStoragedrop-downlist.

Tousemorethanonetriggerfortheactionrule,selectAdditionalconditionsandclickAddtoaddadditionaltriggers.Whenusing
additionalconditions,allconditionsmustbemettotriggertheaction.

Topreventanactionfrombeingtriggeredrepeatedly,aWaitatleasttimecanbeset.Enterthetimeinhours,minutesandseconds,
duringwhichthetriggershouldbeignoredbeforetheactionrulecanbeactivatedagain.

TherecordingDurationofsomeactionscanbesettoincludetimeimmediatelybeforeandaftertheevent.SelectPre-triggertime
and/orPost-triggertimeandenterthenumberofseconds.WhenWhiletheruleisactiveisenabledandtheactionistriggered
againduringthepost-triggertime,therecordingtimewillbeextendedwithanotherpost-triggertimeperiod.

Formoreinformation,seetheonlinehelp

.

Triggers

Availableactionruletriggersandconditionsinclude:

•Applications–Useinstalledapplicationstotriggertherule.SeeApplicationsonpage41.

-VMD3–TriggertherulewhenAXISVideoMotionDetectiondetectsamovingobject.SeeAXISVideoMotion
Detection.

•Detectors

48

AXISQ3504-VENetworkCamera

Events

-AudioDetection–Triggertherulewhenaudioisdetected.SeeAudioDetectiononpage39.

-Day/NightMode–Triggertherulewhentheproductswitchesbetweendaymode(IRcutlteron)andnight
mode(IRcutlteroff).Thiscanforexamplebeusedtocontrolanexternalinfrared(IR)lightconnected
toanoutputport.

-LiveStreamAccessed–Triggertherulewhenanystreamisaccessedandduringedgestorageplayback.
Thiscanforexamplebeusedtosendnotications.

-ShockDetection–TriggertherulewhentheAxisproductdetectsithasbeentiltedorhit.SeeShockDetection
onpage39.

-Tampering–Triggertherulewhentamperingisdetected.SeeAboutcameratamperingonpage39.

•Hardware

-Network–Triggertheruleifnetworkconnectionislostorrestored.Thiscanforexamplebeusedtostart
recordingtotheSDcard.

-Temperature–Triggertheruleifthetemperaturefallsoutsideorinsidetheoperatingrangeoftheproduct.This
canforexamplebeusedtosendmaintenancenotications.

•InputSignal

-DigitalInputPort–TriggertherulewhenanI/Oportreceivesasignalfromaconnecteddevice.SeeI/O
Portsonpage66.

-ManualTrigger–TriggertheruleusingtheManualTriggerbuttonintheLiveViewpage.SeeControlson
theLiveViewPageonpage13.Thiscanforexamplebeusedtovalidateactionsduringproductinstallation
andconguration.

-VirtualInputs–canbeusedbyaVMS(VideoManagementSystem)totriggeractions.Virtualinputscan,for
example,beconnectedtobuttonsintheVMSuserinterface.

•PTZ

-Moving–TriggertherulewhenthecameraviewmovesduetoaPTZoperation.Thiscanforexamplebeused
asanadditionalconditiontopreventanactionruletriggeredbymotiondetectiontorecordvideowhilethe
cameraviewmovesduetoaPTZoperation.

-PresetReached–Triggertherulewhenthecamerastopsatapresetposition.Thiscanbeforexamplebeused
withtheSendImagesactiontouploadimagesfromthepresetposition.

•Storage

-Disruption–Triggertheruleifstorageproblemsaredetected,forexampleifthestoragedeviceisunavailable,
removed,full,lockedorifotherreadorwriteproblemsoccur.Thiscanforexamplebeusedtosendmaintenance
notications.

-Recording–TriggerstherulewhentheAxisproductrecordstothestoragedevice.Therecordingstatustrigger
canbeusedtonotifytheoperator,forexamplebyashingLEDlights,iftheproducthasstartedorstoppedto
recordtothestoragedevice.Notethat,thistriggercanbeusedonlyforedgestoragerecordingstatus.

•System

-SystemReady–Triggertherulewhentheproducthasbeenstartedandallservicesarerunning.Thiscanfor
examplebeusedtosendanoticationwhentheproductrestarts.

•Time

-Recurrence–Triggertheruleperiodically.SeeSetUpRecurrencesonpage52.Thiscanforexamplebeusedto
uploadanimageevery5minutes.

-UseSchedule–Triggertheruleaccordingtotheselectedschedule.SeeCreateSchedulesonpage52.

49

AXISQ3504-VENetworkCamera

Events

Actions

Availableactionsinclude:

•Day/NightVisionMode–Setdaymode(IRcutlteron)ornightmode(IRcutlteroff).

•DefogMode–SetDefogModetoOnorOff.Thisactionmaybeusedtochangebetweenthemodesautomatically.

•OutputPort–ActivateanI/Oporttocontrolanexternaldevice.

•OverlayText–Displayanoverlaytext.SeeHowtoincludeoverlaytextinanactionruleonpage28.

•PlayAudioClip–SeeAudioClipsonpage32.

•PTZControl

-PresetPosition–Gotoapresetposition.

-GuardTour–Startaguardtour.SeeAboutguardtoursonpage37.

•RecordVideo–Recordvideoandaudiotoaselectedstorage.Torecordaudio,useAACaudioencodingandmakesurethat
audioisenabledintheselectedstreamprole.

•SendImages–Sendimagestoarecipient.

•SendNotication–Sendanoticationmessagetoarecipient.

•SendSNMPTrap–SendanSNMPtrapmessagetotheoperator.MakesurethatSNMPisenabledandcongured
underSystemOptions>Network>SNMP.

•SendVideoClip–Sendavideocliptoarecipient.

•StatusLED–FlashtheLEDindicator.Thiscanforexamplebeusedtovalidatetriggerssuchasmotiondetectionduring
productinstallationandconguration.

•WDRMode–TheWDRModecanbeturnedonoroffwhentheactionruleistriggered.

AddRecipients

Theproductcansendmedialesandmessagestonotifyusersaboutevents.Beforetheproductcansendmedialesornotication
messages,youmustdeneoneoremorerecipients.Forinformationaboutavailableoptions,seeRecipientTypesonpage50.

Toaddarecipient:

1.GotoEvents>RecipientsandclickAdd.

2.Enteradescriptivename.

3.SelectarecipientType.

4.Entertheinformationneededfortherecipienttype.

5.ClickTesttotesttheconnectiontotherecipient.

6.ClickOK.

RecipientTypes

Thefollowingrecipientsareavailable:

50

AXISQ3504-VENetworkCamera

Events

RecipientUsewithactionNotes

Email

FTP

SFTPSendImages

HTTP

SendImages

SendNotication

SendVideoClip

SendImages

SendVideoClip

SendVideoClip

SendImages

Anemailrecipientcancontainmultipleemailaddresses.

EncryptedletransferusingSSHFileTransportProtocol
(SFTP).SFTPisamoresecuremethodthanFTPbutle
transfermightbeslower,especiallyforlargelessuchashigh
resolutionvideo.

SpecifylogininformationfortheSFTPserverandtheserver’s
publickeyMD5ngerprint(32hexadecimaldigits).

TheSFTPrecipientsupportsSFTPserversusingSSH-2with
RSAandDSAhostkeytypes.RSAisthepreferredmethod.To
useDSA,disabletheRSAkeyontheSFTPserver.

SendNotication

SendVideoClip

HTTPSSendImages

SendNotication

SendVideoClip

NetworkShareSendImages

SendVideoClip

TCPSendNotication

EncryptedletransferusingHyperTextTransferProtocol
Secure(HTTPS).

SpecifylogininformationfortheHTTPSserverandvalidate
theserver’scerticate.IfthereisaproxybetweentheAxis
productandtheHTTPSserver ,alsospecifytheproxysettings.

Anetworksharecanalsobeusedasastoragedevicefor
recordedvideo.GoSystemOptions>Storagetocongure
anetworksharebeforesettingupacontinuousrecordingor
anactionruletorecordvideo.Formoreinformationabout
storagedevices,seeStorageonpage64.

SetUpEmailRecipients

Emailrecipientscanbeconguredbyselectingoneofthelistedemailproviders,orbyspecifyingtheSMTPserver,portand
authenticationusedby,forexample,acorporateemailserver.

Note

Someemailprovidershavesecurityltersthatpreventusersfromreceivingorviewinglargeattachments,fromreceiving
scheduledemailsandsimilar.Checktheemailprovider’ssecuritypolicytoavoiddeliveryproblemsandlockedemailaccounts.

Tosetupanemailrecipientusingoneofthelistedproviders:

1.GotoEvents>RecipientsandclickAdd.

2.EnteraNameandselectEmailfromtheTypelist.

3.EntertheemailaddressestosendemailstointheToeld.Usecommastoseparatemultipleaddresses.

4.SelecttheemailproviderfromtheProviderlist.

5.EntertheuserIDandpasswordfortheemailaccount.

51

AXISQ3504-VENetworkCamera

Events

6.ClickTesttosendatestemail.

Tosetupanemailrecipientusingforexampleacorporateemailserver,followtheinstructionsabovebutselectUserdenedas
Provider.EntertheemailaddresstoappearassenderintheFromeld.SelectAdvancedsettingsandspecifytheSMTPserver
address,portandauthenticationmethod.Optionally,selectUseencryptiontosendemailsoveranencryptedconnection.Theserver
certicatecanbevalidatedusingthecerticatesavailableintheAxisproduct.Forinformationonhowtouploadcerticates,see
Aboutcerticatesonpage58.

CreateSchedules

Schedulescanbeusedasactionruletriggersorasadditionalconditions,forexampletorecordvideoifmotionisdetectedoutside
ofcehours.Useoneofthepredenedschedulesorcreateanewscheduleasdescribedbelow.

Tocreateanewschedule:

1.GotoEvents>SchedulesandclickAdd.

2.Enteradescriptivenameandtheinformationneededforadaily,weekly ,monthlyoryearlyschedule.

3.ClickOK.

Tousethescheduleinanactionrule,selecttheschedulefromtheScheduledrop-downlistintheActionRuleSetuppage.

SetUpRecurrences

Recurrencesareusedtotriggeractionrulesrepeatedly,forexampleevery5minutesoreveryhour.

Tosetuparecurrence:

1.GotoEvents>RecurrencesandclickAdd.

2.Enteradescriptivenameandrecurrencepattern.

3.ClickOK.

Tousetherecurrenceinanactionrule,rstselectTimefromtheTriggerdrop-downlistintheActionRuleSetuppageandthen
selecttherecurrencefromtheseconddrop-downlist.

Tomodifyorremoverecurrences,selecttherecurrenceintheRecurrencesListandclickModifyorRemove.

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AXISQ3504-VENetworkCamera

Recordings

Recordings

TheAxisproductcanbeconguredtorecordvideocontinuouslyoraccordingtoanactionrule:

•Tostartacontinuousrecording,seepage54.

•Tosetupactionrules,seepage48.

•Toaccessrecordings,seeFindRecordingsonpage53.

•Toplayrecordings,seePlayRecordingonpage53.

•Toexportarecordingasavideoclip,seeExportVideoCliponpage54.

•Tocongurecameracontrolledstorage,seeStorageonpage64.

FindRecordings

RecordingsstoredontheSDcardornetworksharecanbeaccessedfromtheRecordings>Listpage.Thepagelistsallrecordingson
thestoragedeviceandshowseachrecording’sstartdateandtime,durationandtheeventthattriggeredtherecording.

Note

Therecording’sstartdateandtimeissetaccordingtotheAxisproduct’sdateandtimesettings.IftheAxisproductis
conguredtouseatimezonedifferentfromthelocaltimezone,makesuretoconguretheRecordingtimeltersaccording
totheproduct’stimezone.DateandtimesettingsareconguredunderSystemOptions>Date&Time,seeDate&Time
onpage58.

Tondarecording,followthesesteps:

1.GotoRecordings>List.

2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilter:

Recordingtime–ListrecordingsthatstartedbetweentheFromandTotimes.

Event–Listrecordingsthatweretriggeredbyaspecicevent.Selectcontinuoustolistcontinuousrecordings.

Storage–Listrecordingsfromaspecicstoragedevice.

Sort–Specifyhowrecordingsshouldbesortedinthelist.

Results–Specifythemaximumnumberofrecordingstodisplay.

3.Toapplythelters,clicktheFilterbutton.Someltersmaytakealongtimetocomplete.

4.TherecordingsaredisplayedintheRecordinglist.

Toplayarecording,selecttherecordingandclickPlay.SeealsoPlayRecordingonpage53.

Toviewdetailedinformationaboutarecording,selecttherecordingandclickProperties.

Toexportarecordingorapartofarecordingasavideoclip,selecttherecordingandclickExport.SeealsoExportVideoClipon
page54.

Toremovearecordingfromthestoragedevice,selecttherecordingandclickRemove.

PlayRecording

RecordingsontheSDcardornetworksharecanbeplayeddirectlyfromtheAxisproduct’swebpages.

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AXISQ3504-VENetworkCamera

Recordings

Toplayarecording,followthesesteps:

1.GotoRecordings>List.

2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilterandclicktheFilterbuttonto
applythelters.SeealsoFindRecordingsonpage53.

3.SelecttherecordingandclickPlay.Therecordingwillbeplayedinanewbrowserwindow.

ExportVideoClip

RecordingsontheSDcardornetworksharecanbeexportedasvideoclips.Itispossibletoexportacompleterecordingora
partofarecording.

Note

TheexportedrecordingisaMatroskavideole(.mkv).ToplaytherecordinginWindowsMediaPlayer,AXISMatroskaFile
Splittermustbeinstalled.AXISMatroskaFileSplittercanbedownloadedfromwww.axis.com/techsup/software

Toexportavideoclip,followthesesteps:

1.GotoRecordings>List.

2.Toreducethenumberofrecordingsdisplayed,selectthedesiredoptionsunderFilterandclicktheFilterbuttonto
applythelters.SeealsoFindRecordingsonpage53.

3.SelecttherecordingandclickExport.TheExportRecordingdialogopens.

4.Bydefault,thecompleterecordingisselected.Toexportapartoftherecording,modifythestartandstoptimes.

5.Optionally,enteralenamefortherecording.

6.ClickExport.

Note

Recordingscanalsobeexportedfromtheplaybackwindow .

ContinuousRecording

TheAxisproductcanbeconguredtocontinuouslysavevideotoastoragedevice.Forinformationaboutstoragedevices,seeStorage
onpage64.Topreventthediskfrombecomingfull,itisrecommendedtocongurethedisktoautomaticallyremoveoldrecordings.

Ifanewstreamproleisselectedwhilearecordingisongoing,therecordingwillbestoppedandsavedintherecordinglistanda
newrecordingwiththenewstreamprolewillstart.Allpreviouscontinuousrecordingswillremainintherecordinglistuntilthey
areremovedmanuallyorthroughautomaticremovalofoldrecordings.

Tostartacontinuousrecording,followthesesteps:

1.GotoRecordings>Continuous.

2.SelectEnabled.

3.SelectthetypeofstoragedevicefromtheStoragelist.

4.SelectaStreamproletouseforcontinuousrecordings.Toincludeaudiointherecording,useAACaudioencodingand
makesurethataudioisenabledintheselectedstreamprole.

5.ClickSavetosaveandstarttherecording.

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AXISQ3504-VENetworkCamera

Languages

Languages

MultiplelanguagescanbeinstalledintheAxisproduct.Allwebpagesincludingtheonlinehelpwillbedisplayedintheselected
language.Toswitchlanguages,gotoSetup>Languagesandrstuploadthenewlanguagele.Browseandlocatetheleandclick
theUploadLanguagebutton.SelectthenewlanguagefromthelistandclickSave.

Note

•Resettingtheproducttofactorydefaultsettingswilleraseanyuploadedlanguagelesandresettheproductlanguageto

English.

•ClickingtheRestorebuttonontheMaintenancepagewillnotaffectthelanguage.

•Armwareupgradewillnotaffectthelanguageused.Howeverifyouhaveuploadedanewlanguagetotheproductand

laterupgradethermware,itmayhappenthatthetranslationnolongermatchestheproduct'swebpages.Inthiscase,
uploadanupdatedlanguagele.

•Alanguagealreadyinstalledintheproductwillbereplacedwhenacurrentoralaterversionofthelanguageleisuploaded.

55

AXISQ3504-VENetworkCamera

SystemOptions

SystemOptions

Security

Users

UseraccesscontrolisenabledbydefaultandcanbeconguredunderSystemOptions>Security>Users.Anadministratorcan
setupotherusersbygivingthemusernamesandpasswords.Itisalsopossibletoallowanonymousviewerlogin,whichmeans
thatanybodymayaccesstheLiveViewpage.

Theuserlistdisplaysauthorizedusersandusergroups(accesslevels):

•ViewershaveaccesstotheLiveViewpage

•Operatorshaveaccesstoallsettingsexcept:

-creatingandmodifyingPTZpresets

-creatingandmodifyingPTZcontrolsettings

-creatingandmodifyingprivacymasksettings

-uploadingapplicationsandlanguageles

-anyofthesettingsincludedintheSystemOptions

•Administratorshaveunrestrictedaccesstoallsettings.Theadministratorcanadd,modifyandremoveotherusers.

Note

NotethatwhentheoptionEncrypted&unencryptedisselected,thewebserverwillencryptthepassword.Thisisthedefault
optionforanewunitoraunitresettofactorydefaultsettings.

UnderHTTP/RTSPPasswordSettings,selectthetypeofpasswordtoallow.Youmayneedtoallowunencryptedpasswordsifthereare
viewingclientsthatdonotsupportencryption,orifyouupgradedthermwareandexistingclientssupportencryptionbutneed
tologinagainandbeconguredtousethisfunctionality.

UnderUserSettings,selecttheEnableanonymousviewerloginoptiontoallowanonymoususersaccesstotheLiveViewpage.

SelecttheEnableanonymousPTZcontrollogintoallowanonymoususersaccesstothePTZcontrols.

DeselecttheEnableBasicSetupoptiontohidetheBasicSetupmenu.BasicSetupprovidesquickaccesstosettingsthatshouldbe
madebeforeusingtheAxisproduct.

ONVIF

ONVIF(OpenNetworkVideoInterfaceForum)isaglobalinterfacestandardthatmakesiteasierforendusers,integrators,consultants,
andmanufacturerstotakeadvantageofthepossibilitiesofferedbynetworkvideotechnology.ONVIFenablesinteroperability
betweendifferentvendorproducts,increasedexibility ,reducedcostandfuture-proofsystems.

BycreatingauseryouautomaticallyenableONVIFcommunication.UsetheusernameandpasswordwithallONVIFcommunication
withtheproduct.Formoreinformationseewww.onvif.org

IPAddressFilter

IPaddresslteringisenabledontheSystemOptions>Security>IPAddressFilterpage.Onceenabled,thelistedIPaddressare
allowedordeniedaccesstotheAxisproduct.SelectAlloworDenyfromthelistandclickApplytoenableIPaddressltering.

Theadministratorcanaddupto256IPaddressentriestothelist(asingleentrycancontainmultipleIPaddresses).

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AXISQ3504-VENetworkCamera

SystemOptions

HTTPS

HTTPS(HyperTextTransferProtocoloverSecureSocketLayer,orHTTPoverSSL)isawebprotocolprovidingencryptedbrowsing.
HTTPScanalsobeusedbyusersandclientstoverifythatthecorrectdeviceisbeingaccessed.Thesecuritylevelprovidedby
HTTPSisconsideredadequateformostcommercialexchanges.

TheAxisproductcanbeconguredtorequireHTTPSwhenusersfromdifferentusergroups(administrator,operator ,viewer)login.

TouseHTTPS,anHTTPScerticatemustrstbeinstalled.GotoSystemOptions>Security>Certicatestoinstallandmanage
certicates.SeeAboutcerticatesonpage58.

ToenableHTTPSontheAxisproduct:

1.GotoSystemOptions>Security>HTTPS

2.SelectanHTTPScerticatefromthelistofinstalledcerticates.

3.Optionally,clickCiphersandselecttheencryptionalgorithmstouseforSSL.

4.SettheHTTPSConnectionPolicyforthedifferentusergroups.

5.ClickSavetoenablethesettings.

ToaccesstheAxisproductviathedesiredprotocol,intheaddresseldinabrowser,enterhttps://fortheHTTPSprotocol
andhttp://fortheHTTPprotocol.

TheHTTPSportcanbechangedontheSystemOptions>Network>TCP/IP>Advancedpage.

IEEE802.1X

IEEE802.1Xisastandardforport-basedNetworkAdmissionControlprovidingsecureauthenticationofwiredandwirelessnetwork
devices.IEEE802.1XisbasedonEAP(ExtensibleAuthenticationProtocol).

ToaccessanetworkprotectedbyIEEE802.1X,devicesmustbeauthenticated.Theauthenticationisperformedbyanauthentication
server,typicallyaRADIUSserver,examplesofwhichareFreeRADIUSandMicrosoftInternetAuthenticationService.

InAxisimplementation,theAxisproductandtheauthenticationserveridentifythemselveswithdigitalcerticatesusingEAP-TLS
(ExtensibleAuthenticationProtocol-TransportLayerSecurity).ThecerticatesareprovidedbyaCerticationAuthority(CA).
Youneed:

•aCAcerticatetoauthenticatetheauthenticationserver.

•aCA-signedclientcerticatetoauthenticatetheAxisproduct.

Tocreateandinstallcerticates,gotoSystemOptions>Security>Certicates.SeeAboutcerticatesonpage58.

ToallowtheproducttoaccessanetworkprotectedbyIEEE802.1X:

1.GotoSystemOptions>Security>IEEE802.1X.

2.SelectaCACerticateandaClientCerticatefromthelistsofinstalledcerticates.

3.UnderSettings,selecttheEAPOLversionandprovidetheEAPidentityassociatedwiththeclientcerticate.

4.ChecktheboxtoenableIEEE802.1XandclickSave.

Note

Forauthenticationtoworkproperly ,thedateandtimesettingsintheAxisproductshouldbesynchronizedwithanNTP
server.SeeDate&Timeonpage58.

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AXISQ3504-VENetworkCamera

SystemOptions

Aboutcerticates

Certicatesareusedtoauthenticatedevicesonanetwork.Typicalapplicationsincludeencryptedwebbrowsing(HTTPS),network
protectionviaIEEE802.1Xandsecureuploadofimagesandnoticationmessagesforexampleviaemail.Twotypesofcerticates
canbeusedwiththeAxisproduct:

Server/Clientcerticates-ToauthenticatetheAxisproduct.AServer/Clientcerticatecanbeself-signedorissuedbyaCerticate
Authority(CA).Aself-signedcerticateofferslimitedprotectionandcanbeusedbeforeaCA-issuedcerticatehasbeenobtained.

CAcerticates-Toauthenticatepeercerticates,forexamplethecerticateofanauthenticationserverincasetheAxisproductis
connectedtoanIEEE802.1Xprotectednetwork.TheAxisproductisshippedwithseveralpreinstalledCAcerticates.

Note

•Iftheproductisresettofactorydefault,allcerticates,exceptpreinstalledCAcerticates,willbedeleted.

•Iftheproductisresettofactorydefault,allpreinstalledCAcerticatesthathavebeendeletedwillbereinstalled.

Howtocreateaself-signedcerticate

1.GotoSetup>SystemOptions>Security>Certicates.

2.ClickCreateself-signedcerticateandprovidetherequestedinformation.

HowtocreateandinstallaCA-signedcerticate

1.Createaself-signedcerticate,seeHowtocreateaself-signedcerticateonpage58.

2.GotoSetup>SystemOptions>Security>Certicates.

3.ClickCreatecerticatesigningrequestandprovidetherequestedinformation.

4.CopythePEM-formattedrequestandsendtotheCAofyourchoice.

5.Whenthesignedcerticateisreturned,clickInstallcerticateanduploadthecerticate.

HowtoinstalladditionalCAcerticates

1.GotoSetup>SystemOptions>Security>Certicates.

2.ClickInstallcerticateanduploadthecerticate.

AudioSupport

SelectEnableaudiosupporttoallowclientstoretrieveaudiostreamsfromtheAxisproduct.Forinformationonhowtocongure
audiosettings,seeSetUpAudioonpage31.

Note

DeselectingthisoptionwilldisableaudiogloballyintheAxisproduct,forconguredeventsandproleswithaudioaswell.

Date&Time

TheAxisproduct’sdateandtimesettingsareconguredunderSystemOptions>Date&Time.

CurrentServerTimedisplaysthecurrentdateandtime(24hclock).Thetimecanbedisplayedin12hclockinthetextoverlay(see

below).

Tochangethedateandtimesettings,selectthepreferredTimemodeunderNewServerTime:

•Synchronizewithcomputertime–Setsdateandtimeaccordingtothecomputer’sclock.Withthisoption,dateand
timearesetonceandwillnotbeupdatedautomatically.

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AXISQ3504-VENetworkCamera

SystemOptions

•SynchronizewithNTPServer–ObtainsdateandtimefromanNTPserver.Withthisoption,dateandtimesettingsare
updatedcontinuously.ForinformationonNTPsettings,seeNTPCongurationonpage61.

IfusingahostnamefortheNTPserver,aDNSservermustbecongured.SeeDNSCongurationonpage61.

•Setmanually–Allowsyoutomanuallysetdateandtime.

IfusinganNTPserver,selectyourTimezonefromthedrop-downlist.Ifrequired,checkAutomaticallyadjustfordaylightsaving
timechanges.

TheDate&TimeFormatUsedinImagesisthedateandtimeformatdisplayedasatextoverlayinthevideostream.Usethe

predenedformatsorseeFileNaming&Date/TimeFormatsintheonlinehelpforinformationonhowtocreatecustomdateand
timeformats.Toincludedateandtimeintheoverlaytext,gotoVideo&AudioandselectIncludedateandIncludetime.

Network

BasicTCP/IPSettings

TheAxisproductsupportsIPversion4andIPversion6.Bothversionscanbeenabledsimultaneously,andatleastoneversion
mustalwaysbeenabled.

IPv4AddressConguration

Bydefault,theAxisproductissettouseIPv4(IPversion4)andtoobtaintheIPaddressautomaticallyviaDHCP.TheIPv4settingsare
conguredunderSystemOptions>Network>TCP/IP>Basic.

DHCP(DynamicHostCongurationProtocol)allowsnetworkadministratorstocentrallymanageandautomatetheassignmentof
IPaddresses.DHCPshouldonlybeenabledifusingdynamicIPaddressnotication,oriftheDHCPcanupdateaDNSserver.Itis
thenpossibletoaccesstheAxisproductbyname(hostname).

IfDHCPisenabledandtheproductcannotbeaccessed,runAXISIPUtilitytosearchthenetworkforconnectedAxisproducts,orreset
theproducttothefactorydefaultsettings(seepage69)andthenperformtheinstallationagain.

TouseastaticIPaddress,checkUsethefollowingIPaddressandspecifytheIPaddress,subnetmaskanddefaultrouter.

IPv6AddressConguration

IfIPv6(IPversion6)isenabled,theAxisproductwillreceiveanIPaddressaccordingtothecongurationinthenetworkrouter .

ToenableIPv6,gotoSystemOptions>Network>TCP/IP>Basic.OthersettingsforIPv6shouldbeconguredinthenetworkrouter.

ARP/Ping

Theproduct’sIPaddresscanbeassignedusingARPandPing.Forinstructions,seeAssignIPAddressUsingARP/Pingonpage59.

TheARP/Pingserviceisenabledbydefaultbutisautomaticallydisabledtwominutesaftertheproductisstarted,orassoonasanIP
addressisassigned.Tore-assignIPaddressusingARP/Ping,theproductmustberestartedtoenableARP/Pingforanadditional
twominutes.

Todisabletheservice,gotoSystemOptions>Network>TCP/IP>BasicandcleartheoptionEnableARP/PingsettingofIPaddress.

Pingingtheproductisstillpossiblewhentheserviceisdisabled.

AssignIPAddressUsingARP/Ping

Theproduct'sIPaddresscanbeassignedusingARP/Ping.Thecommandmustbeissuedwithin2minutesofconnectingpower.

1.AcquireafreestaticIPaddressonthesamenetworksegmentasthecomputer.

2.Locatetheserialnumber(S/N)ontheproductlabel.

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AXISQ3504-VENetworkCamera

SystemOptions

3.Openacommandpromptandenterthefollowingcommands:

Linux/Unixsyntax

arp-s<IPaddress><serialnumber>temp
ping-s408<IPaddress>

Linux/Unixexample

arp-s192.168.0.12500:40:8c:18:10:00temp
ping-s408192.168.0.125

Windowssyntax(thismayrequirethatyourunthecommandpromptasanadministrator)

arp-s<IPaddress><serialnumber>
ping-l408-t<IPaddress>

Windowsexample(thismayrequirethatyourunthecommandpromptasanadministrator)

arp-s192.168.0.12500-40-8c-18-10-00
ping-l408-t192.168.0.125

4.Checkthatthenetworkcableisconnectedandthenrestarttheproductbydisconnectingandreconnectingpower.

5.ClosethecommandpromptwhentheproductrespondswithReplyfrom192.168.0.125:...orsimilar .

6.Openabrowserandtypehttp://<IPaddress>intheLocation/Addresseld.

ForothermethodsofassigningtheIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxisSupport
webatwww .axis.com/techsup

Note

•ToopenacommandpromptinWindows,opentheStartmenuandtypecmdintheRun/Searcheld.

•TousetheARPcommandinWindows8/Windows7/WindowsVista,right-clickthecommandprompticonandselect

Runasadministrator.

•ToopenacommandpromptinMacOSX,opentheTerminalutilityfromApplication>Utilities.

AXISVideoHostingSystem(AVHS)

AVHSusedinconjunctionwithanAVHSservice,provideseasyandsecureInternetaccesstoliveandrecordedvideoaccessiblefrom
anylocation.FormoreinformationandhelptondalocalAVHSServiceProvidergotowww.axis.com/hosting

TheAVHSsettingsareconguredunderSystemOptions>Network>TCPIP>Basic.ThepossibilitytoconnecttoanAVHSservice
isenabledbydefault.Todisable,cleartheEnableAVHSbox.

One-clickenabled-Pressandholdtheproduct’scontrolbutton(seeHardwareOverviewonpage7)forabout3secondsto
connecttoanAVHSserviceovertheInternet.Onceregistered,AlwayswillbeenabledandtheAxisproductstaysconnectedto
theAVHSservice.Iftheproductisnotregisteredwithin24hoursfromwhenthebuttonispressed,theproductwilldisconnect
fromtheAVHSservice.

Always-TheAxisproductwillconstantlyattempttoconnecttotheAVHSserviceovertheInternet.Onceregisteredtheproductwill
stayconnectedtotheservice.Thisoptioncanbeusedwhentheproductisalreadyinstalledanditisnotconvenienttousethe
one-clickinstallation.

AXISInternetDynamicDNSService

AXISInternetDynamicDNSServiceassignsahostnameforeasyaccesstotheproduct.Formoreinformation,seewww.axiscam.net

ToregistertheAxisproductwithAXISInternetDynamicDNSService,gotoSystemOptions>Network>TCP/IP>Basic.Under
Services,clicktheAXISInternetDynamicDNSServiceSettingsbutton(requiresaccesstotheInternet).Thedomainnamecurrently
registeredatAXISInternetDynamicDNSservicefortheproductcanatanytimeberemoved.

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AXISQ3504-VENetworkCamera

SystemOptions

Note

AXISInternetDynamicDNSServicerequiresIPv4.

AdvancedTCP/IPSettings

DNSConguration

DNS(DomainNameService)providesthetranslationofhostnamestoIPaddresses.TheDNSsettingsareconguredunderSystem
Options>Network>TCP/IP>Advanced.

SelectObtainDNSserveraddressviaDHCPtousetheDNSsettingsprovidedbytheDHCPserver.

Tomakemanualsettings,selectUsethefollowingDNSserveraddressandspecifythefollowing:

Domainname-Enterthedomain(s)tosearchforthehostnameusedbytheAxisproduct.Multipledomainscanbeseparatedby
semicolons.Thehostnameisalwaystherstpartofafullyqualieddomainname,forexample,myserveristhehostnameinthe
fullyqualieddomainnamemyserver.mycompany.comwheremycompany.comisthedomainname.

Primary/SecondaryDNSserver-EntertheIPaddressesoftheprimaryandsecondaryDNSservers.ThesecondaryDNSserveris
optionalandwillbeusediftheprimaryisunavailable.

NTPConguration

NTP(NetworkTimeProtocol)isusedtosynchronizetheclocktimesofdevicesinanetwork.TheNTPsettingsareconguredunder
SystemOptions>Network>TCP/IP>Advanced.

SelectObtainNTPserveraddressviaDHCPtousetheNTPsettingsprovidedbytheDHCPserver.

Tomakemanualsettings,selectUsethefollowingNTPserveraddressandenterthehostnameorIPaddressoftheNTPserver.

HostNameConguration

TheAxisproductcanbeaccessedusingahostnameinsteadofanIPaddress.ThehostnameisusuallythesameastheassignedDNS
name.ThehostnameisconguredunderSystemOptions>Network>TCP/IP>Advanced.

SelectObtainhostnameviaIPv4DHCPtousehostnameprovidedbytheDHCPserverrunningonIPv4.

SelectUsethehostnametosetthehostnamemanually.

SelectEnabledynamicDNSupdatestodynamicallyupdatelocalDNSserverswhenevertheAxisproduct’sIPaddresschanges.

Formoreinformation,seetheonlinehelp

Link-LocalIPv4Address

Link-LocalAddressisenabledbydefaultandassignstheAxisproductanadditionalIPaddresswhichcanbeusedtoaccess
theproductfromotherhostsonthesamesegmentonthelocalnetwork.TheproductcanhaveaLink-LocalIPandastatic
orDHCP-suppliedIPaddressatthesametime.

ThisfunctioncanbedisabledunderSystemOptions>Network>TCP/IP>Advanced.

.

HTTP

TheHTTPportusedbytheAxisproductcanbechangedunderSystemOptions>Network>TCP/IP>Advanced.Inadditiontothe
defaultsetting,whichis80,anyportintherange1024–65535canbeused.

HTTPS

TheHTTPSportusedbytheAxisproductcanbechangedunderSystemOptions>Network>TCP/IP>Advanced.Inadditionto
thedefaultsetting,whichis443,anyportintherange1024–65535canbeused.

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AXISQ3504-VENetworkCamera

SystemOptions

ToenableHTTPS,gotoSystemOptions>Security>HTTPS.Formoreinformation,seeHTTPSonpage57.

NATtraversal(portmapping)forIPv4

Anetworkrouterallowsdevicesonaprivatenetwork(LAN)toshareasingleconnectiontotheInternet.Thisisdonebyforwarding
networktrafcfromtheprivatenetworktothe“outside”,thatis,theInternet.Securityontheprivatenetwork(LAN)isincreased
sincemostroutersarepre-conguredtostopattemptstoaccesstheprivatenetwork(LAN)fromthepublicnetwork(Internet).

UseNATtraversalwhentheAxisproductislocatedonanintranet(LAN)andyouwishtomakeitavailablefromtheother(WAN)side
ofaNATrouter.WithNATtraversalproperlycongured,allHTTPtrafctoanexternalHTTPportintheNATrouterisforwardedto
theproduct.

NATtraversalisconguredunderSystemOptions>Network>TCP/IP>Advanced.

Note

•ForNATtraversaltowork,thismustbesupportedbytherouter.TheroutermustalsosupportUPnP

•Inthiscontext,routerreferstoanynetworkroutingdevicesuchasaNATrouter,Networkrouter,InternetGateway,

Broadbandrouter,Broadbandsharingdevice,orasoftwaresuchasarewall.

TM

.

Enable/Disable-Whenenabled,theAxisproductattemptstocongureportmappinginaNATrouteronyournetwork,usingUPnP
NotethatUPnP

UsemanuallyselectedNATrouter-SelectthisoptiontomanuallyselectaNATrouterandentertheIPaddressfortherouterin
theeld.Ifnorouterisspecied,theproductautomaticallysearchesforNATroutersonyournetwork.Ifmorethanonerouteris
found,thedefaultrouterisselected.

AlternativeHTTPport-SelectthisoptiontomanuallydeneanexternalHTTPport.Enteraportintherange1024–65535.Ifthe
porteldisemptyorcontainsthedefaultsetting,whichis0,aportnumberisautomaticallyselectedwhenenablingNATtraversal.

Note

•AnalternativeHTTPportcanbeusedorbeactiveevenifNATtraversalisdisabled.ThisisusefulifyourNATrouterdoesnot

•Ifyouattempttomanuallyenteraportthatisalreadyinuse,anotheravailableportisautomaticallyselected.

•Whentheportisselectedautomaticallyitisdisplayedinthiseld.Tochangethis,enteranewportnumberandclickSave.

FTP

TheFTPserverrunningintheAxisproductenablesuploadofnewrmware,userapplications,etc.TheFTPservercanbedisabled
underSystemOptions>Network>TCP/IP>Advanced.

Note

RTSP

TheRTSPserverrunningintheAxisproductallowsaconnectingclienttostartanH.264stream.TheRTSPportnumbercanbe
changedunderSystemOptions>Network>TCP/IP>Advanced.Thedefaultportis554.

TM

mustbeenabledintheproduct(seeSystemOptions>Network>UPnP).

supportUPnPandyouneedtomanuallycongureportforwardingintheNATrouter.

ThisFTPserverhasnothingtodowiththeproduct’sabilitytotransferimagesviaFTPtootherlocationsandservers.

TM

.

Note

H.264videostreamswillnotbeavailableiftheRTSPserverisdisabled.

SOCKS

SOCKSisanetworkingproxyprotocol.TheAxisproductcanbeconguredtouseaSOCKSservertoreachnetworksontheother
sideofarewallorproxyserver.ThisfunctionalityisusefuliftheAxisproductislocatedonalocalnetworkbehindarewall,and
notications,uploads,alarms,etcneedtobesenttoadestinationoutsidethelocalnetwork(forexampletheInternet).

SOCKSisconguredunderSystemOptions>Network>SOCKS.Formoreinformation,seetheonlinehelp.

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AXISQ3504-VENetworkCamera

SystemOptions

QoS(QualityofService)

QoS(QualityofService)guaranteesacertainlevelofaspeciedresourcetoselectedtrafconanetwork.AQoS-awarenetwork
prioritizesnetworktrafcandprovidesagreaternetworkreliabilitybycontrollingtheamountofbandwidthanapplicationmayuse.

TheQoSsettingsareconguredunderSystemOptions>Network>QoS.UsingDSCP(DifferentiatedServicesCodepoint)values,the
Axisproductcanmarkdifferenttypesoftrafc.

Note

LiveaudioDSCPwillbeequaltolivevideoDSCPifH.264overRTSPisused.

SNMP

TheSimpleNetworkManagementProtocol(SNMP)allowsremotemanagementofnetworkdevices.AnSNMPcommunityisthe
groupofdevicesandmanagementstationrunningSNMP.Communitynamesareusedtoidentifygroups.

AXISVideoMIB(ManagementInformationBase)forvideohardwarecanbeusedtomonitorAxis-specic,hardware-related
issuesthatmayneedadministrativeattention.FormoreinformationaboutAXISVideoMIBandtodownloadMIBles,goto

www.axis.com/techsup

ToenableandcongureSNMPintheAxisproduct,gototheSystemOptions>Network>SNMPpage.

Dependingonthelevelofsecurityrequired,selecttheversiononSNMPtouse.

TrapsareusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatuschanges.CheckEnable
trapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythatshouldreceivethemessage.

Note

IfHTTPSisenabled,SNMPv1andSNMPv2cshouldbedisabled.

TrapsforSNMPv1/v2areusedbytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatus
changes.CheckEnabletrapsandentertheIPaddresswherethetrapmessageshouldbesentandtheTrapcommunitythat
shouldreceivethemessage.

Thefollowingtrapsareavailable:

•Coldstart

•Warmstart

•Linkup

•Authenticationfailed

Note

AllAXISVideoMIBtrapsareenabledwhenSNMPv1/v2ctrapsareenabled.Itisnotpossibletoturnonoroffspecictraps.

SNMPv3providesencryptionandsecurepasswords.TousetrapswithSNMPv3,anSNMPv3managementapplicationisrequired.

TouseSNMPv3,HTTPSmustbeenabled,seeHTTPSonpage57.ToenableSNMPv3,checktheboxandprovidetheinitialuser
password.

Note

Theinitialpasswordcanonlybesetonce.Ifthepasswordislost,theAxisproductmustberesettofactorydefault,see
ResettoFactoryDefaultSettingsonpage69.

TM

UPnP

TheAxisproductincludessupportforUPnP
systemsandclientsthatsupportthisprotocol.

TM

UPnP

canbedisabledunderSystemOptions>Network>UPnP

TM

TM

.UPnP

isenabledbydefaultandtheproductisautomaticallydetectedbyoperating

63

AXISQ3504-VENetworkCamera

SystemOptions

RTP/H.264

TheRTPportrangeandmulticastsettingsareconguredunderSystemOptions>Network>RTP.

TheRTPportrangedenestherangeofportsfromwhichthevideo/audioportsareautomaticallyselected.Formulticaststreams,
onlycertainIPaddressesandportnumbersshouldbeused.

SelectAlwaysMulticastVideoand/orAlwaysMulticastAudiotostartmulticaststreamingwithoutopeninganRTSPsession.

Bonjour

TheAxisproductincludessupportforBonjour.Bonjourisenabledbydefaultandtheproductisautomaticallydetectedbyoperating
systemsandclientsthatsupportthisprotocol.

BonjourcanbedisabledunderSystemOptions>Network>Bonjour.

Storage

SDCard

NO

TICE

NO NO

TICE TICE

Topreventdatacorruption,theSDcardshouldbeunmountedbeforeremoval.

Note

ForSDcardrecommendationsseewww.axis.com

TheAxisproductsupportsmicroSD/microSDHC/microSDXCcards.

ThefollowingSDcardlesystemsaresupported:

•ext4—recommendedduetoitsresilienceagainstdatalossifthecardisejectedorifthereisabruptpowerloss.Toaccess
datastoredonthecardfromtheWindowsoperatingsystem,athird-partyext4driverorapplicationisrequired.

•vFAT—supportedbymostoperatingsystemsforpersonalcomputers.

TheSDcardismanagedontheSystemOptions>Storagepage.ClickSDCardtoopenStorageManagement.

Ifthecard’sstatusshowsasfailed,clickCheckdisktoseeiftheproblemcanbefoundandthentryRepair.Thisoptionisonly
availableforSDcardswithext4.ForSDcardswithvFAT,useacardreaderorcomputertotroubleshootthecard.

Toavoidllingthecard,itisrecommendedtoremoverecordingscontinuously.UnderGeneralSettings,selectRemoverecordings
olderthanandselectthenumberofdaysorweeks.

Tostopwritingtothecardandprotectrecordingsfrombeingremoved,selectLockunderGeneralSettings.

MountandUnmountSDCard

NO

TICE

NO NO

TICE TICE

Topreventcorruptionofrecordings,theSDcardshouldalwaysbeunmountedbeforeitisejected.

TheSDcardisautomaticallymountedwhenthecardisinsertedintotheAxisproductorwhentheproductisstarted.Amanual
mountisonlyrequiredifthecardhasbeenunmountedandnotejectedandre-inserted.

TounmounttheSDcard:

1.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.

2.ClickSDCard.

3.ClickUnmount.

64

AXISQ3504-VENetworkCamera

SystemOptions

4.Thecardcannowberemoved.

FormatSDCard

NO

TICE

NO NO

TICE TICE

FormattingtheSDcardwillremovealldataandrecordingsstoredonthecard.

TheAxisproductcanbeconguredtoautomaticallyformatSDcardsthatareinsertedintotheproduct.Ifautoformatisenabledand
anSDcardisinserted,theproductwillcheckiftheSDcardhastheext4lesystem.Ifthecardhasadifferentlesystem,the
cardwillautomaticallybeformattedtoext4.

Important

Ifautoformatisenabled,onlyuseneworemptySDcards.Anydatastoredonthecardwillbelostwhenthecardisinserted
intotheAxisproduct.

Toenableautomaticformatting,followthesesteps:

1.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.

2.ClickSDCard.

3.UnderGeneralSettings,selectAutoformatto.

4.ClickOKtosavesettings.

AnSDcardinsertedintotheproductcanbemanuallyformattedtooneofthesupportedlesystems.Tomanuallyformatthe
SDcard,followthesesteps:

1.InserttheSDcardintheSDcardslot.

2.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.

3.ClickSDCard.

4.ClickFormatandselectthedesiredlesystem.

5.ClickOKtostartformattingthecard.

EncryptSDCardData

Topreventunauthorizedindividualsandsystemsfromaccessingrecordedvideo,theSDcardcontentcanbeencrypted.Encryption
canonlybeenabledwhenthecardisunmounted.Afterenablingencryption,theSDcardmustbeformattedsothatnounencrypted
dataremainsonthecard.Thecardmustalsobemountedbeforeitcanbeused.

Note

Ifautoformatisenabled,thecardwillbeformattedandmountedautomaticallywhenencryptionisenabled.Theformatand
mountstepsbelowshouldthenbeskipped.

ToencrypttheSDcardcontent:

1.OpentheAxisproduct’swebpagesandgotoSetup>SystemOptions>Storage.

2.ClickSDCardtoopenStorageManagement.

3.IftheSDcardismounted,clickUnmounttounmountthecard.

4.ClickEncrypt.

5.SelectEnableSDcardencryptionandenterapassphrase.

6.BackinStorageManagement,clickFormattoformattheSDcard.

65

AXISQ3504-VENetworkCamera

SystemOptions

7.ClickMounttomounttheSDcard.

Itispossibletochangethepassphrasewithoutreformattingthecard.OpenStorageManagement,clickEncryptandenterthe
oldandnewpassphrases.Thepassphrasecanonlybechangedwhenthecardismounted.Changingthepassphrasedoesnot
disruptongoingrecordings.

Todisableencryption,unmounttheSDcardandfollowthestepsabovebutcleartheEnableSDcardencryptionoption.Thecard
mustbeformattedandmountedwhenencryptionhasbeendisabled.

NetworkShare

NetworkshareallowsyoutoaddnetworkstoragesuchasaNAS(network-attachedstorage).TheNASshallbededicatedfor
recordingsanddatafromtheAxisproductsconnectedtothenetwork.ForinformationaboutreferenceNASdevices,goto

www.axis.com/products/axis-camera-companion/support-and-documentation

Note

ForNASrecommendationsseewww.axis.com

Toaddanetworkshare:

1.GotoSystemOptions>Storage.

2.ClickNetworkShare.

3.EntertheIPaddress,DNSorBonjournametothehostserverintheHosteld.

4.EnterthenameoftheshareintheShareeld.Subfolderscannotbeused.

5.Ifrequired,selectThesharerequiresloginandentertheusernameandpassword.

6.ClickConnect.

ToclearallrecordingsanddatafromtheAxisproduct’sfolderonthedesignatedshare,clickClearunderStorageTools.

Toavoidllingtheshare,itisrecommendedtoremoverecordingscontinuously.UnderRecordingSettings,selectRemoverecordings
olderthanandselectthenumberofdaysorweeks.

Tostopwritingtotheshareandprotectrecordingsfrombeingremoved,selectLockunderRecordingSettings.

Ports&Devices

I/OPorts

TheAxisproductprovidestwocongurableinputandoutputportsforconnectionofexternaldevices.Forinformationabout
howtoconnectexternaldevices,seeConnectorsonpage74.

ToconguretheI/Oports,gotoSystemOptions>Ports&Devices>I/OPorts.Eachportcanfunctionasinputoroutput:

•InputasOpencircuit–Theinputbecomesactivewhenthecircuitisgroundedby,forexample,aREXdevice.Itremains
inactiveaslongasitsnormalstateequalsitscurrentstatus.

•InputasGroundedcircuit–Theinputbecomesactivewhenthecircuitisopenedbyforexampleamonitor.

•OutputasOpencircuit–Theoutputportisinanon-conductivestatewhenitscurrentstatusisopencircuit.Thecurrent
statusofanoutputportcanbechangedby,forexample,anactionrule.

•OutputasGroundedcircuit–Theoutputportisinaconductivestatewhenitscurrentstatusisgroundedcircuit.

PortStatus

ThelistontheSystemOptions>Ports&Devices>PortStatuspageshowsthestatusoftheproduct’sinputandoutputports.

66

AXISQ3504-VENetworkCamera

SystemOptions

Accelerometer

Tiltangleindicatestheangletowhichthecamera’slensholderistilted.A0°tiltiswhenthecameraispointingtotheground.It’s
possibletohaveatiltanglebetween0and180°.Totiltto180°,tilttoanangleof90°,rotatethelensholderandtilttoafurther90°.

Rotationangleindicatestheangletowhichthecamera’slensholderisrotated.Therotationrangeisbetween0to360°.Thecamera
isconsideredtobeinalevelpositionwhentherotationangleis0°,90°,360°or270°.

Thelevelingassistantthathelpstolevelthecameraisenabledbydefault.Todisableit,de-selecttheEnablelevelingassistantoption
fromSystemOptions>Ports&Devices>AccelerometerandclickSave.Torefreshthepageandviewthesavedsetting,clickReset.

Maintenance

TheAxisproductprovidesseveralmaintenancefunctions.TheseareavailableunderSystemOptions>Maintenance.

ClickRestarttoperformacorrectrestartiftheAxisproductisnotbehavingasexpected.Thiswillnotaffectanyofthecurrent
settings.

Note

ArestartclearsallentriesintheServerReport.

ClickRestoretoresetmostsettingstothefactorydefaultvalues.Thefollowingsettingsarenotaffected:

•thebootprotocol(DHCPorstatic)

•thestaticIPaddress

•thedefaultrouter

•thesubnetmask

•thesystemtime

•theIEEE802.1Xsettings

•thefocusposition

•uploadedapplicationsarekeptbutmustberestarted

ClickDefaulttoresetallsettings,includingtheIPaddress,tothefactorydefaultvalues.Thisbuttonshouldbeusedwithcaution.The
Axisproductcanalsoberesettofactorydefaultusingthecontrolbutton,seeResettoFactoryDefaultSettingsonpage69.

Toresettheoptics,clickCalibrateunderSystemOptions>Maintenance>Optics.Thismaybenecessaryinsituationswherethe
opticshaslostitscalibrationduringtransportorhasbeenexposedtoextremevibrations.Ifnecessarycongurefocusandzoom
again(seeBasicSetuponpage19).

ToidentifytheproductortesttheStatusLED,clickFlashLEDunderIdentifyandspecifythedurationinseconds,minutesorhours.
Thiscanbeusefulforidentifyingtheproductamongotherproductsinstalledinthesamelocation.

Forinformationaboutrmwareupgrade,seeUpgradetheFirmwareonpage70.

Support

SupportOverview

TheSystemOptions>Support>SupportOverviewpageprovidesinformationontroubleshootingandcontactinformation,
shouldyourequiretechnicalassistance.

SeealsoTroubleshootingonpage70.

67

AXISQ3504-VENetworkCamera

SystemOptions

SystemOverview

TogetanoverviewoftheAxisproduct’sstatusandsettings,gotoSystemOptions>Support>SystemOverview.Informationthat
canbefoundhereincludesrmwareversion,IPaddress,networkandsecuritysettings,eventsettings,imagesettingsandrecentlog
items.ManyofthecaptionsarelinkstotheproperSetuppage.

Logs&Reports

TheSystemOptions>Support>Logs&Reportspagegenerateslogsandreportsusefulforsystemanalysisandtroubleshooting.If
contactingAxisSupport,pleaseprovideavalidServerReportwithyourquery.

SystemLog-Providesinformationaboutsystemevents.

AccessLog-Listsallfailedattemptstoaccesstheproduct.TheAccessLogcanalsobeconguredtolistallconnectionstothe

product(seebelow).

ServerReport-Providesinformationabouttheproductstatusinapop-upwindow.TheAccessLogisautomaticallyincluded
intheServerReport.

Youcanviewordownloadtheserverreport.Downloadingtheserverreportcreatesa.ziplethatcontainsacompleteserverreport
textleinUTF–8format.SelecttheIncludesnapshotwithdefaultimagesettingsoptiontoincludeasnapshotoftheproduct’sLive
View.Theserverreport.zipleshouldalwaysbeincludedwhencontactingsupport.

ParameterList-Showstheproduct'sparametersandtheircurrentsettings.Thismayproveusefulwhentroubleshootingor
whencontactingAxisSupport.

ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.

CrashReport-Generatesanarchivewithdebugginginformation.Thereporttakesseveralminutestogenerate.

Advanced

Scripting

Scriptingallowsexperienceduserstocustomizeandusetheirownscripts.

NO

TICE

NO NO

TICE TICE

ImproperusemaycauseunexpectedbehaviorandlossofcontactwiththeAxisproduct.

Axisstronglyrecommendsthatyoudonotusethisfunctionunlessyouunderstandtheconsequences.AxisSupportdoesnotprovide
assistanceforproblemswithcustomizedscripts.

ToopentheScriptEditor ,gotoSystemOptions>Advanced>Scripting.Ifascriptcausesproblems,resettheproducttoits
factorydefaultsettings,seepage69.

Formoreinformation,seewww.axis.com/developer

FileUpload

Files,forexamplewebpagesandimages,canbeuploadedtotheAxisproductandusedascustomsettings.Touploadale,go
toSystemOptions>Advanced>FileUpload.

Uploadedlesareaccessedthroughhttp://<ipaddress>/local/<user>/<filename>where<user>isthe
selectedusergroup(viewer,operatororadministrator)fortheuploadedle.

PlainCong

PlainCongisforadvanceduserswithexperienceofAxisproductconguration.Mostparameterscanbesetandmodiedfrom
thispage.

68

AXISQ3504-VENetworkCamera

SystemOptions

ToopenPlainCong,gotoSystemOptions>Advanced>PlainCong.AxisSupportdoesnotprovideassistance.

ResettoFactoryDefaultSettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultwillresetallsettings,includingtheIP
address,tothefactorydefaultvalues.

Note

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonwww.axis.com/techsup

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonandreconnectpower.SeeHardwareOverviewonpage7.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber .

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.Usingtheinstallationandmanagementsoftwaretools,assignanIPaddress,setthepassword,andaccessthevideostream.

Itisalsopossibletoresetparameterstofactorydefaultviathewebinterface.GotoSetup>SystemOptions>Maintenanceand
clickDefault.

69

AXISQ3504-VENetworkCamera

Troubleshooting

Troubleshooting

ChecktheFirmware

Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The
currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.

UpgradetheFirmware

Important

•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.

•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe

newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Note

•Aftertheupgradeprocesshascompleted,theproductwillrestartautomatically.Ifrestartingtheproductmanuallyafterthe

upgrade,wait10minutesevenifyoususpecttheupgradehasfailed.

•WhenyouupgradetheAxisproductwiththelatestrmwarefromAxiswebsite,theproductreceivesthelatestfunctionality

available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgrading
thermware.

Toupgradetheproduct’srmware:

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/techsup

2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.

3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.

4.ClickUpgrade.

5.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.

6.GotoSetup>BasicSetuptoverifythermwareupgrade.

AXISCameraManagementcanbeusedformultipleupgrades.Seewww .axis.comformoreinformation.

Symptoms,PossibleCausesandRemedialActions

Problemsupgradingthermware

Firmwareupgradefailure

ProblemssettingtheIPaddress

WhenusingARP/Ping

Theproductislocatedona
differentsubnet

Ifthermwareupgradefails,theproductreloadsthepreviousrmware.Checkthermware
leandtryagain.

Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress
UsingARP/Pingonpage59.

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.

70

AXISQ3504-VENetworkCamera

Troubleshooting

TheIPaddressisbeingused
byanotherdevice

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Theproductcannotbeaccessedfromabrowser

Cannotlogin

TheIPaddresshasbeen
changedbyDHCP

Certicateerrorwhenusing
IEEE802.1X

DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeResettoFactoryDefaultSettingsonpage69.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,seethedocumentAssign
anIPAddressandAccesstheVideoStreamonAxisSupportwebatwww .axis.com/techsup.

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe
synchronizedwithanNTPserver .SeeDate&Timeonpage58.

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

Theproductisaccessiblelocallybutnotexternally

RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal

Firewallprotection

Defaultroutersrequired

ProblemswithstreamingH.264

ProblemswithAXISMedia
Control(InternetExplorer
only)

NoH.264displayedinthe
client

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis
product,seeNATtraversal(portmapping)forIPv4onpage62.TheroutermustsupportUPnP

ChecktheInternetrewallwithyournetworkadministrator.

CheckifyouneedtoconguretheroutersettingsfromSystemOptions>Network>TCP/IP>
Basic.

ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX
controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.

CheckthattherelevantH.264connectionmethodsandcorrectinterfaceareenabledintheAMC
ControlPanel(streamingtab).SeeAXISMediaControl(AMC)onpage17.

IntheAMCControlPanel,selecttheH.264tabandclickSettodefaultH.264decoder.

CheckthatRTSPisenabledunderSystemOptions>Network>TCP/IP>Advanced.

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

TM

.

71

AXISQ3504-VENetworkCamera

Troubleshooting

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

Videoandimageproblems,general

Imageunsatisfactory

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.

SeePerformanceConsiderationsonpage75.

Reducethenumberofapplicationsrunningontheclientcomputer.

Limitthenumberofsimultaneousviewers.

Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisnotsettoDecodeonly
keyframes.

cetodatasheetremoved
Lowertheimageresolution.

SetaCaptureModethatprioritizesframerate.Changingthecapturemodetoprioritizeframerate
mightlowerthemaximumresolutiondependingontheproductusedandcapturemodesavailable.

Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.

CheckthevideostreamandcamerasettingsunderSetup>Video&Audio>VideoStreamand

Setup>Video&Audio>CameraSettings.

Noaudio

Incorrectsetup

Pooraudioquality

Stuttering

Unsynchronizedaudioand
videousingH.264

Distortedaudio

FeedbackloopsFeedbackloopsmightappearinfull-duplexmode.Trymovingthemicrophoneorthespeaker,or

Storageanddiskmanagementproblems

Storagedisruption

Checkthesoundcardinthecomputer .Ensurethatmuteisnotselectedandthatthevolume
settingsarecorrect.

CheckthatEnableaudiosupportisselectedunderSetup>SystemOptions>Security>Audio
Support.

CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.

Reducethenumberoflistenersandviewers.Decreaseimageresolutionandcompression.

Synchronizetheproduct’sdateandtimesettingswithanNTPserver.GotoSetup>System
Options>Date&Time.

CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.

usehalf-duplexmodeinstead.

Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.

Forinformationonhowtosetupastoragedisruptionalarm,seeEventsonpage48.

72

AXISQ3504-VENetworkCamera

Troubleshooting

Videocannotberecorded

SDcardcannotbemountedReformattheSDcardandthenclickMount.

CheckthattheSDcardisnotwriteprotected(thatis,readonly).

NO

TICE

NO NO

TICE TICE

Formattingthecardwillremoveallcontent,includingallrecordings,fromtheSDcard.

73

AXISQ3504-VENetworkCamera

TechnicalSpecifications

TechnicalSpecifications

Youcanndthelatestversionofthetechnicalspecicationsatwww.axis.com

Connectors

I/OConnector

FunctionPinNotes

0VDC(-)

DCoutput

(InputorOutput)

Foranexamplediagram,seeI/OConnectoronpage75.

1

2

3–4

Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.

Digitalinput–Connecttopin1toactivate,orleaveoating
(unconnected)todeactivate.

Digitaloutput–Connectedtopin1whenactivated,oating
(unconnected)whendeactivated.Ifusedwithaninductive
load,e.g.arelay,adiodemustbeconnectedinparallelwith
theload,forprotectionagainstvoltagetransients.

AudioConnector

3.5mmaudioconnectors
(stereo)

1Tip2Ring

AudioInput

AudioOutput

Balanced:‘Hot’signalMicrophone/Linein

Unbalanced:Microphone/Linein

Lineout,mono(stereoconnector
compatible)

Balanced:‘Cold’signalMicrophone/Line
in

Unbalanced:Unused

Lineout,mono(stereoconnector
compatible)

Specications

0VDC

12VDC
Maxload=50mA

0tomax30VDC Congurable

0tomax30VDC,opendrain,
100mA

3Sleeve

Ground

Ground

Multicable(soldseparately)

ThemulticablecanbepurchasedfromanAxisresellerforconnectingexternalequipmenttotheAxisproduct.Thecableprovidesthe
followingconnectors:

I/Oconnector-SeeConnectorsonpage74.

Audioconnector-SeeConnectorsonpage74.

Powerconnector-ConnectorforACandDCpowerforconnectiontotheAXIST8051PowerConverterAC/DCtoDC(notincluded)

wires.

Wires

Red

Black

Specications

+DCorAC

–DCorAC

74

AXISQ3504-VENetworkCamera

TechnicalSpecifications

ConnectionDiagrams

I/OConnector

1

0VDC(-)

2

DCoutput12V,max50mA

A

I/Oconguredasinput

B

I/Oconguredasoutput

PerformanceConsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationswillaffectperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thiswillalsoaffecttheframerate.

Thefollowingfactorsareamongthemostimportanttoconsider:

•Highimageresolutionand/orlowercompressionlevelsresultinimagescontainingmoredata.Bandwidthaffected.

•AccessbylargenumbersofMotionJPEGand/orunicastH.264clients.Bandwidthaffected.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclients.Effectonframerateand
bandwidth.

•AccessingMotionJPEGandH.264videostreamssimultaneously.Framerateandbandwidthaffected.

•Heavyusageofeventsettingsaffecttheproduct’sCPUload.Framerateaffected.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructure.Bandwidthaffected.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformance.Framerateaffected.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

75

UserManualVer.M2.5
AXISQ3504-VENetworkCamera
©AxisCommunicationsAB,2016

Date:February2017

PartNo.1605966