Axis Q3504-V User Manual

AXISQ35Series

AXISQ3504-VNetworkCamera

AXISQ3505-VMkIINetworkCamera

UserManual

AXISQ35Series

TableofContents

Aboutthismanual..........................................3

Solutionoverview...........................................4

Productoverview...........................................5

Howtoaccesstheproduct....................................7

Howtoaccesstheproductfromabrowser...........................7

Aboutsecurepasswords..........................................7

Setup.....................................................9

Abouttheproduct'sbuilt-inhelp...................................9

Imagequality...................................................9

Overlays.......................................................14

Streamingandstorage...........................................15

Events........................................................16

Applications....................................................17

Troubleshooting............................................18

Howtoresettofactorydefaultsettings.............................18

Howtocheckthecurrentrmware.................................18

Howtoupgradethermware.....................................18

Technicalissues,cluesandsolutions................................19

Performanceconsiderations.......................................20

Specications..............................................22

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

22
22
22
23

2

AXISQ35Series

Aboutthismanual

Aboutthismanual

Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmaynotberelevantforyourproduct.

3

AXISQ35Series

Solutionoverview

Solutionoverview

4

AXISQ35Series

Productoverview

Productoverview

Note

3–9mmlens:Pressingthelenstoohardwhilecleaningmaycausethelenstomovedown.Ifthishappenswhilethe
cameraisinoperation,re-calibratetheopticsbyclickingCalibratefromtheServerMaintenancewebpage(System
Options>Maintenance).

1

Networkconnector

2

Controlbutton

3

I/Oconnector

4

Audioout

5

Audioin

6

SDcardslot

7

StatusLEDforlevelingassistant

8

Functionbutton

9

StatusLEDforlevelingassistant

1

Mountingbracket

2

Sidelid

3

Lockingclip

4

Unitcasing

5

AXISQ35Series

Productoverview

5

Cameraunit

6

Domecover

7

Springs

6

AXISQ35Series

Howtoaccesstheproduct

Howtoaccesstheproduct

AXISIPUtilityandAXISCameraManagementarerecommendedmethodsforndingAxisproductsonthenetworkandassigning
themIPaddressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support

Theproductcanbeusedwiththefollowingbrowsers:

•Chrome

•Chrome

•Chrome

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

TM

(recommended),Firefox

TM

(recommended)orSafari

TM

orFirefox

®

withotheroperatingsystems.

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

®

,Edge

®

®

,orOpera

withOSX

®

withWindows

®

®

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.ToaddBonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxis
Supportwebataxis.com/support

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Aboutsecurepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe
usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:

•Changethedefaultpasswordthatcomeswiththedevices.

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator .

•Don’texposethepassword.

•Changepasswordatarecurringinterval,atleastonceayear.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernamerootcannotbedeleted.Ifthepasswordforrootislost,thedevicemustberesetto
thefactorydefaultsettings.

1.Makesuretofollowtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage7.

2.Typeapasswordandthenretypeittoconrmthespelling.

7

AXISQ35Series

Howtoaccesstheproduct

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

8

AXISQ35Series

Setup

Setup

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpthroughyourproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.

Imagequality

Aboutcapturemodes

Acapturemodeconsistsofaresolutionandthecorrespondingframerateavailableintheproduct.Thecapturemodesetting
affectsthecamera’seldofviewandaspectratio.

Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.

Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.

Howtoselectcapturemode

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com

Howtofocus

1.GotoSettings>Image>Focus.

2.ClickAutofocus.

9

AXISQ35Series

Setup

Aboutremotefocusandzoom

Theremotefocusandzoomfunctionalityallowsyoutomakefocusandzoomadjustmentstoyourcamerafromacomputer.Itisa
convenientwaytoensurethatthescene’sfocus,viewingangleandresolutionareoptimizedwithouthavingtovisitthecamera’s
installationlocation.

Left:nofocus.Right:remotefocusapplied.

Left:nozoom.Right:remotezoomapplied.

Howtostraightenimage

Straightenimagestraightenstheimagehorizontallybyrotatingandcroppingitdigitally.Duetothecropping,apartoftheoriginal
imageislost.Thefunctionalityisideallyusedtostraightentheimageduringinstallation.Theillustrationshowsbeforeand
afterstraightenimagehasbeenused.

10

AXISQ35Series

Setup

1.GotoSettings>Image>Imagecorrection.

2.EnableStraightenimage.

Howtohidepartsoftheimagewithprivacymasks

Whatisaprivacymask?

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolororblurredimageelements.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Usingmultipleprivacymasksmayaffecttheproduct’sperformance.

Howtocreateaprivacymask

Tocreateaprivacymask,gotoSettings>Privacymask.

Howtoreducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Makesurethattheexposuremodeisautomatic.

Note

Increasingthemaxshuttervaluecanresultinmotionblur.

•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.

•Reducesharpnessintheimage.

•Tryloweringthemaxgainvalue.

HowtobenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically
shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-whiteimages.
Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

11

AXISQ35Series

Setup

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,movetheThresholdslidertowardBright
orDark.

Note

Ifyousettheshifttooccurwhenit’sbrighter,theimageremainssharperastherewillbelesslow-lightnoise.Ifyou
settheshifttooccurwhenit’sdarker,theimagecolorsaremaintainedlongerbuttherewillbemoreimageblurdue
tolow-lightnoise.

Howtoselectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

HowtostabilizeashakyimagewithElectronicImageStabilization(EIS)

EIScanbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjecttovibrations,forexample,wind
orpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.

EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.

Note

WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.

1.GotoSettings>Image.

2.TurnonEIS.

Howtoenhancefacialrecognition

Tobetterrecognizethefaceofapersonpassingbythecamera,youcansettheoptimalpixelresolutionwiththecamera’spixel
counter.

12

AXISQ35Series

Setup

1.GotoSettings>System>Orientationandclick.

2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexamplewhere
thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbythesidesof
therectangle.

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Howtohandlesceneswithstrongbacklight

Tomakebothdarkandbrightareasoftheimagevisible,turnonWDR.

1.GotoSettings>Image.

2.TurnonWDRunderWidedynamicrange.

ImagewithoutWDR.

13

AXISQ35Series

Setup

ImagewithWDR.

Note

IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

Overlays

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.

Howtoshowatextoverlaywhenthecameradetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.Enter#Dinthetexteld.

6.Choosealignment,textsizeandappearance.

7.Includethetextoverlay.

Createanactionrule:

8.GotoSystem>Events>Actionrules.

9.CreateanactionrulewithAXISVideoMotionDetectionastrigger.

10.Fromthelistofactions,selectOverlaytext.

11.Type“Motiondetected”.

12.Settheduration.

14

AXISQ35Series

Setup

Note

Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.

Streamingandstorage

Howtochoosevideocompressionformat

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

Note

ToensuresupportfortheOpusaudiocodec,theMotionJPEGstreamisalwayssentoverRTP.

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Howtosetupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

15

AXISQ35Series

Setup

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Howtoaddaudiotoyourrecording

Editthestreamprolewhichisusedfortherecording:

1.GotoSettings>System>Streamproles.

2.SelectthestreamproleandclickModify.

3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.

4.ClickOk.

Howtorecordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeHowtosetupnetworkstorageonpage15,orhaveanSDcardinstalled.

1.Gotothecamera’sliveview.

2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.

Towatchyourrecording:

1.ClickonStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Events

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.

Howtorecordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

16

AXISQ35Series

Setup

7.Fromthelistofactions,selectRecordvideo.

8.Selectanexistingstreamproleorcreateanewone.

9.Setthepre-triggertimeto5seconds.

10.Setthepost-triggertimeto60seconds.

11.SelectSDcardfromthelistofstorageoptions.

12.ClickOk.

Howtorecordvideowhenthecameradetectsimpact

Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationorshock.Vibrationcausedbytheenvironmentoran
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis
throwingrocksatthecameraduringafterhoursandyouwouldliketoreceiveavideoclipoftheevent.

1.GotoSettings>System>Detectors.

2.Enableshockdetectionandsetshocksensitivityvalue.

3.ClickSave.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.

7.Fromthelistofschedules,selectAfterHours.

8.Fromthelistofactions,selectSendVideoClip.

9.Selectanexistingstreamproleorcreateanewone.

10.Setthepre-triggertimeto5seconds.

11.Setthepost-triggertimeto60seconds.

12.Selectanexistingrecipientorcreateanewone.

13.ClickOk.

Applications

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.

17

AXISQ35Series

Troubleshooting

Troubleshooting

Howtoresettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage5.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support

Itisalsopossibletoresetparameterstofactorydefaultviathewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Howtocheckthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Howtoupgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

18

AXISQ35Series

Troubleshooting

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenanceintheproduct’swebpageandfollowtheinstructions.Whentheupgradehas
nished,theproductrestartsautomatically.

AXISCameraManagementcanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-camera-management

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason

Problemsafterrmware
upgrade

ProblemssettingtheIPaddress

Theproductislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.

Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion
fromtheMaintenancepage.

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Theproductcannotbeaccessedfromabrowser

Cannotlogin

TheIPaddresshasbeen
changedbyDHCP

Certicateerrorwhenusing
IEEE802.1X

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettingsonpage18.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

19

AXISQ35Series

Troubleshooting

Theproductisaccessiblelocallybutnotexternally

Routerconguration

Firewallprotection

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

CheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport

®

UPnP

.

ChecktheInternetrewallwithyournetworkadministrator.

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

•SeePerformanceconsiderationsonpage20.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Intheproduct’swebpage,setacapturemodethatprioritizesframerate.Changingthe
capturemodetoprioritizeframeratemightlowerthemaximumresolutiondepending
ontheproductusedandcapturemodesavailable.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)of
theAxisproduct.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

20

AXISQ35Series

Troubleshooting

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

21

AXISQ35Series

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageonaxis.comandlocateSupport&Documentation.

LEDindicators

Note

TheStatusLEDcanbeconguredtoashwhileaneventisactive.

StatusLED

Unlit

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

Indication

Connectionandnormaloperation.

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

StatusLEDbehaviorandbuzzersignalforlevelingassistant

Forinformationonthefunctionbuttonusedforlevelingtheimage,seepage22.

Color

Fixedgreen

FlashinggreenFastbeepsAlmostlevel

FlashingorangeMediumbeepsNotlevel

Flashingred

Buzzer

Continuousbeep

Slowbeeps

Cameraposition

Level

Farfromlevel

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage18.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.

22

AXISQ35Series

Specifications

FunctionButton

Thefunctionbuttonhasmultiplefunctions:

•AslevelingAssistant–Thisfunctionhelpstoensuretheimageislevel.Pressthebuttonforabout2secondstostartthe
levelingassistantandpressagaintostop.ThestatusLED(see)andbuzzersignalassistlevelingoftheimage.Theimageis
levelwhenthebuzzerbeepscontinuously.

•ToviewtheStatusLED–PressthebuttononcetolightuptheStatusLEDs.Pressagaintoturnthemoff.TheLEDs
willturnoffautomaticallyafter10seconds.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

Audioconnector

TheAxisproducthasthefollowingaudioconnectors:

•Audioin(pink)–3.5mminputforamonomicrophone,oraline-inmonosignal.

•Audioout(green)–3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoran
activespeakerwithabuilt-inamplier.Itisrecommendedtouseastereoconnectorforaudioout.

3.5mmaudioconnectors
(stereo)

1Tip2Ring

AudioInput

AudioOutput

Balanced:‘Hot’signalMicrophone/Linein

Unbalanced:Microphone/Linein

Lineout,monoLineout,mono

Balanced:‘Cold’signalMicrophone/Line
in

Unbalanced:Unused

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterfaceorintheproduct’swebpage.

3Sleeve

Ground

Ground

4-pinterminalblock

FunctionPinNotes

DCground

1

Specications

0VDC

23

AXISQ35Series

Specifications

DCoutput

(InputorOutput)

Example

2

3–4

1

DCground

2

DCoutput12V,max50mA

3

I/Oconguredasinput

4

I/Oconguredasoutput

Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.

Digitalinput–Connecttopin1toactivate,orleaveoating
(unconnected)todeactivate.

Digitaloutput–Connecttopin1toactivate,orleaveoating
(unconnected)todeactivate.Ifusedwithaninductiveload,e.g.,a
relay,connectadiodeinparallelwiththeload,toprotectagainst
voltagetransients.

12VDC
Maxload=50mA

0tomax30VDC Congurable

0tomax30VDC,opendrain,
100mA

24

UserManualVer.M1.10
AXISQ35Series
©AxisCommunicationsAB,2018

Date:February2018

PartNo.T10124432