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AXIS Q19-E Thermal Camera Series
AXIS Q1951-E Thermal Camera
AXIS Q1952-E Thermal Camera
User Manual
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AXIS Q19-E Thermal Camera Series
Solution overview
Solution overview
1
Thermal camera with AXIS Perimeter Defender
2
Horn speaker
3
Flashing beacon
4
PTZ network camera
5
Door controller
6
Surveillance center
Perimeter protection
For areas in need of intrusion detection, you can set up perimeter protection using thermal cameras with analytics. The main
objective for perimeter protection is to detect a threat or an actual intrusion at the earliest possible stage.
To set up perimeter protection, you need to install an analytics application for perimeter surveillance and protection on your thermal
camera. Axis provides the AXIS Perimeter Defender application for this purpose. You can read more about AXIS Perimeter Defender
at axis.com/products/axis-perimeter-defender
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Solution overview
• To let possible intruders know that your perimeter is protected, use a ashing beacon (3). See Deter intruders with a
ashing beacon on page 9 .
• To warn and deter, connect a horn speaker (2) that plays a pre-recorded warning message. See Deter intruders with
audio on page 10.
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AXIS Q19-E Thermal Camera Series
Get started
Get started
Find the device on the network
To nd Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both
applications are free and can be downloaded from axis.com/support.
For more information about how to nd and assign IP addresses, go to How to assign an IP address and access your device.
Browser support
You can use the device with the following browsers:
TM
Chrome
Windows
macOS
Linux
Other operatingsystems *
*To use AXIS OS web interface with iOS 15 or iPadOS 15, go to SettingsSettings
NSURLSession Websocket.
If you need more information about recommended browsers, go to AXIS OS Portal.
®
®
®
recommended
recommended recommended
recommended recommended
®
Firefox
recommended
Settings>>>
Safari>>>
SafariSafari
TM
Edge
Advanced>>>
AdvancedAdvanced
Experimental
ExperimentalExperimental
Safari
Features
FeaturesFeatures
®
Open the device's webpage
1. Open a browser and enter the IP address or host name of the Axis device.
If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to nd the device on the network.
2. Enter the username and password. If you access the device for the rst time, you must set the root password. See Set a
new password for the root account on page 4 .
Verify that no one has tampered with the rmware
To make sure that the device has its original Axis rmware, or to take full control of the device after a security attack:
1. Reset to factory default settings. See Reset to factory default settings on page 49.
and disable
After the reset, secure boot guarantees the state of the device.
2. Congure and install the device.
Set a new password for the root account
The default administrator username is root. There’s no default password for the root account. You set a password the rst
time you log in to the device.
1. Type a password. Follow the instructions about secure passwords. See Secure passwords on page 5 .
2. Retype the password to conrm the spelling.
3. Click Add user.
Important
If you lose the password for the root account, go to Reset to factory default settings on page 49 and follow the instructions.
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AXIS Q19-E Thermal Camera Series
Get started
Secure passwords
Important
Axis devices send the initially set password in clear text over the network. To protect your device after the rst login, set
up a secure and encrypted HTTPS connection and then change the password.
The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they
may be used in various types of installations.
To protect your data we strongly recommend that you:
• Use a password with at least 8 characters, preferably created by a password generator.
• Don’t expose the password.
• Change the password at a recurring interval, at least once a year.
Webpage overview
This video gives you an overview of the device interface.
To watch this video, go to the web version of this document.
www.axis.com/products/online-manual/67055#t10157625
Axis device web interface
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Configure your device
Configure your device
Adjust the image
This section includes instructions about conguring your device. If you want to learn more about how certain features work, go
to Learn more on page 42.
Hide parts of the image with privacy masks
You can create one or several privacy masks to hide parts of the image.
1. Go to Video > Privacy masks.
2. Click
3. Click the new mask and type a name.
4. Adjust the size and placement of the privacy mask according to your needs.
5. To change the color for all privacy masks, expand Privacy masks and select a color.
See also
.
Show an image overlay
You can add an image as an overlay in the video stream.
1. Go to Video > Overlays.
2. Select Image and click
3. Go to the Images tab.
4. Drag and drop an image.
5. Click Upload.
6. Go to the Manage overlay tab.
7. Select the image and a position. You can also drag the overlay image in the live view to change the position.
.
Monitor long and narrow areas
Use corridor format to better utilize the full eld of view in a long and narrow area, for example a staircase, hallway, road, or tunnel.
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Configure your device
1. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°.
2. If the device doesn’t have automatic rotation of the view, go to Video > Installation.
3. Rotate the view 90° or 270°.
Find out more at axis.com/axis-corridor-format.
Stabilize a shaky image with electronic image stabilization (EIS)
Electronic Image Stabilization (EIS) can be used in environments where the product is mounted in an exposed location and subject to
vibrations, for example, wind or passing trafc.
EIS makes the image smoother, steadier and less blurry. It also reduces the le size of the compressed image and lowers the
bitrate of the video stream.
Note
The image is cropped slightly when EIS is enabled, lowering the maximum resolution.
1. Go to Video > Installation > Image correction.
2. Turn on Electronic image stabilization (EIS).
View and record video
This section includes instructions about conguring your device. To learn more about how streaming and storage works, go to
Streaming and storage on page 42.
Reduce bandwidth and storage
Important
Reducing the bandwidth can result in loss of details in the image.
1. Go to Video > Stream.
2. Click
3. Select Video format H.264.
4. Go to Video > Stream > General and increase Compression.
5. Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following:
in the live view.
- Select the Zipstream level that you want to use.
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Configure your device
Note
The Zipstream settings are used for both H.264 and H.265.
- Turn on Dynamic FPS.
- Turn on Dynamic GOP and set a high Upper limit GOP length value.
Note
Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web interface.
Instead you can use a video management system or application that supports H.265 decoding.
Set up network storage
To store recordings on the network, you need to set up your network storage.
1. Go to System > Storage.
2. Click
3. Type the IP address of the host server.
4. Type the name of the shared location on the host server under Network share.
5. Type the username and password.
6. Select the SMB version or leave it on Auto.
7. Select Add share even if connection fails if you experience temporary connection issues, or if the share is not yet
congured.
8. Click Add.
Add network storage under Network storage.
Record and watch video
Record video directly from the camera
1. Go to Video > Image.
2. To start a recording, click
If you haven’t set up any storage, click
network storage on page 8
3. To stop recording, click
.
and . For instructions on how to set up network storage, see Set up
again.
Watch video
1. Go to Recordings.
2. Click
for your recording in the list.
Set up rules for events
You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions.
The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects
motion, or show an overlay text while the device is recording.
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Configure your device
To learn more, check out our guide Get started with rules for events.
Deter intruders with a ashing beacon
Use a ashing beacon light to let possible intruders know that your perimeter is protected.
This example explains how to connect a beacon light and set it up to ash whenever the thermal camera detects an intrusion. In
this example, the beacon light can only be activated to ash outside ofce hours, between 18.00 and 08.00 Monday–Friday, and it
ashes for 30 seconds each time it’s activated.
Required hardware
• Connecting wires (one blue and one red, min area: 0.25 mm2, max area: 0.5 mm2)
• Flashing beacon (12 V DC, max 25 mA)
Note
The maximum length of the connecting wires depends on the wire area and the power consumption of the ashing beacon.
Connect the devices physically
1. Connect the red wire to pin 2 (DC output, 12 V DC) of the camera’s I/O connector.
2. Connect the other end of the red wire to the connector marked with + on the ashing beacon.
3. Connect the blue wire to pin 4 (digital output) of the camera’s I/O connector.
4. Connect the other end of the blue wire to the connector marked with - on the ashing beacon.
Congure I/O ports
Connect the ashing beacon to the camera in the camera’s web interface:
1. Go to System > Accessories > I/O ports.
2. Turn on Port 2.
3. In Name, type “Flashing beacon”.
4. Under Normal state, click
ash when an event occurs.
Create a rule
For the camera to send a notication to the beacon to start ashing when something is detected, you need to create a rule in the
camera.
1. Go to System > Events > Rules and add a rule.
2. In Name, type “Flashing beacon”.
3. Set the Wait between actions (in the format hh:mm:ss) to 30 seconds.
4. In the list of conditions, under Application, select the perimeter defender application.
to set the normal state of the port to Open circuit (NO). This makes the beacon start to
5. Select Use this condition as a trigger.
6. Click
7. In the list of conditions, under Scheduled and recurring, select Schedule.
8. In the list of schedules, select After hours.
to add another condition.
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Configure your device
9. In the list of actions, under I/O, select Toggle I/O while the rule is active.
10. Select the “Flashing beacon” port from the list of ports.
11. Set the State to Active.
12. Click Save.
Deter intruders with audio
Use a network horn speaker to warn and deter possible intruders.
This example explains how to connect an Axis network horn speaker and set it up to play an audio clip whenever the thermal
camera detects an intrusion. In this example, the horn speaker can only be activated outside ofce hours, between 18.00 and
08.00 Monday-Friday.
Connect the devices
1. Go to System > Accessories > Network speaker pairing.
2. Enter the IP address, username, and password for the speaker. You need to use an administrator or operator account.
3. Click Connect.
Upload audio clip to the camera
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Configure your device
1. Go to Audio > Audio clips and click
.
2. Click +.
3. Locate and add the audio clip.
4. Click Close.
Create a rule
For the camera to make the speaker play the audio clip when something is detected, you need to create a rule in the camera.
1. Go to System > Events > Rules and add a rule.
2. In Name, type "Deter with audio”.
3. In the list of conditions, under Application, select the perimeter defender application.
4. Select Use this condition as a trigger.
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Configure your device
5. Click to add another condition.
6. In the list of conditions, under Scheduled and recurring, select Schedule.
7. In the list of schedules, select After hours.
8. In the list of actions, under Audio clips, select Play audio clip.
9. Under Clip, select your uploaded audio clip.
10. Under Audio output, select 1 for the paired network speaker.
11. Click Save.
Activate strobe siren when camera detects motion
Use an Axis strobe siren to let possible intruders know that your perimeter is protected.
This example explains how to activate a prole in the strobe siren whenever AXIS Motion Guard detects motion.
Prerequisites
• Create a new user with the role Operator or Administrator in the strobe siren.
• Create a prole in the strobe siren.
• Set up AXIS Motion Guard in the camera and create a prole called “Prole A”.
Create two recipients in the camera
1. In the camera’s device interface, go to System > Events > Recipients and add a recipient.
2. Enter the following information:
- Name: Activate virtual port
- Type: HTTP
- URL: http://<IPaddress>/axis-cgi/virtualinput/activate.cgi
Replace <IPaddress> with the address of the strobe siren.
- The username and password of the newly created strobe siren user.
3. Click Test to make sure all data is valid.
4. Click Save.
5. Add a second recipient with the following information:
- Name: Deactivate virtual port
- Type: HTTP
- URL: http://<IPaddress>/axis-cgi/virtualinput/deactivate.cgi
Replace <IPaddress> with the address of the strobe siren.
- The username and password of the newly created strobe siren user.
6. Click Test to make sure all data is valid.
7. Click Save.
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Configure your device
Create two rules in the camera
1. Go to Rules and add a rule.
2. Enter the following information:
- Name: Activate virtual IO1
- Condition: Applications > Motion Guard: Prole A
- Action: Notications > Send notication through HTTP
- Recipient: Activate virtual port
- Query string sufx: schemaversion=1&port=1
3. Click Save.
4. Add another rule with the following information:
- Name: Deactivate virtual IO1
- Condition: Applications > Motion Guard: Prole A
- Select Invert this condition.
- Action: Notications > Send notication through HTTP
- Recipient: Deactivate virtual port
- Query string sufx: schemaversion=1&port=1
5. Click Save.
Create a rule in the strobe siren
1. In the strobe siren’s device interface, go to System > Events and add a rule.
2. Enter the following information:
- Name: Trigger on virtual input 1
- Condition: I/O > Virtual input
- Port: 1
- Action: Light and siren > Run light and siren prole while the rule is active
- Prole: select the newly created prole
3. Click Save.
Detect tampering with input signal
This example explains how to send an email when the input signal is cut or short-circuited. For more information about the
I/O connector, see page 54.
1. Go to System > Accessories and turn on Supervised.
Add an email recipient:
1. Go to System > Events > Recipients and add a recipient.
2. Type a name for the recipient.
3. Select Email.
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Configure your device
4. Type an email address to send the email to.
5. The camera doesn’t have it’s own email server, so it has to log into another email server to send mails. Fill in the rest of the
information according to your email provider.
6. To send a test email, click Test.
7. Click Save.
Create a rule:
1. Go to System > Events > Rules and add a rule.
2. Type a name for the rule.
3. In the list of conditions, under I/O, select Digital input.
4. Select the relevant port.
5. In the list of actions, under Notications, select Send notication to email and then select the recipient from the list.
6. Type a subject and a message for the email.
7. Click Save.
Send an email automatically if someone spray paints the lens
Activate the tampering detection:
1. Go to System > Detectors > Camera tampering.
2. Set a duration for Trigger after. The value indicates the time that must pass before an email is sent.
3. Turn on Trigger on dark images to detect if the lens is sprayed, covered, or rendered severely out of focus.
Add an email recipient:
4. Go to System > Events > Recipients and add a recipient.
5. Type a name for the recipient.
6. Select Email.
7. Type an email address to send the email to.
8. The camera doesn’t have it’s own email server, so it has to log into another email server to send mails. Fill in the rest of the
information according to your email provider.
9. To send a test email, click Test.
10. Click Save.
Create a rule:
11. Go to System > Events > Rules and add a rule.
12. Type a name for the rule.
13. In the list of conditions, under Video, select Tampering.
14. In the list of actions, under Notications, select Send notication to email and then select the recipient from the list.
15. Type a subject and a message for the email.
16. Click Save.
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Configure your device
Audio
Add audio to your recording
1. Go to Video > Stream > Audio and include audio.
2. If the device has more than one input source, select the correct one in Source.
3. Go to Audio > Device settings and turn on the correct input source.
4. If you make any changes to the input source, click Apply changes.
5. Edit the stream prole that is used for the recording:
5.1 Go to System > Stream proles and select the stream prole.
5.2 Select Include audio and turn it on.
5.3 Click Save.
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The device interface
The device interface
To reach the device interface, enter the device’s IP address in a web browser.
Note
Support for the features and settings described in this section varies between devices.
Show or hide the main menu.
Access the product help.
Change the language.
Set light theme or dark theme.
The user menu contains:
• Information about the user who is logged in.
•
•
The context menu contains:
• Analytics data: Accept to share non-personal browser data.
• Feedback: Share any feedback to help us improve your user experience.
• Legal: View information about cookies and licenses.
• About: View device information, including rmware version and serial number.
• Legacy device interface: Change the device interface to the legacy device interface.
Change user : Log out the current user and log in a new user.
Log out : Log out the current user.
Status
NTP sync
Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until
the next sync.
NTP settings: Click to go to the Date and time page where you can change the NTP settings.
Device info
Shows device information, including rmware version and serial number.
Upgrade rmware: Click to go to the Maintenance page where you can do a rmware upgrade.
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The device interface
Video
Click to play the live video stream.
Click to freeze the live video stream.
Click to take a snapshot of the live video stream. The le is saved in the ‘Downloads’ folder on your computer. The image
le name is [snapshot_YYYY_MM_DD_HH_MM_SS.jpg]. The size of the snapshot depends on the compression that is applied
from the specic web-browser engine where the snapshot is received, therefore, the snapshot size may vary from the actual
compression setting that is congured in the device.
devices.
will resume automatically after a reboot.
administrator.
Click to show I/O output ports. Use the switch to open or close the circuit of a port, for example to test external
Click to manually turn on or turn off the IR illumination.
Click to access onscreen controls:
• Predened controls: Turn on to use the available onscreen controls.
• Custom controls: Click
Click to manually turn on the heater for a selected period of time.
Click to start a continuous recording of the live video stream. Click again to stop the recording. If a recording is ongoing, it
Click to show the storage that is congured for the device. To congure the storage you need to be logged in as an
Click to access more settings:
• Video format: Select the encoding format to use in the live view. If you select a format with video compression, it
results in a higher CPU and memory usage.
• Client stream information: Turn on to show dynamic information about the video stream used by the browser that
shows the live video stream. The bitrate information differs from the information shown in a text overlay, because of
different information sources. The bitrate in the client stream information is the bitrate of the last second, and it
comes from the encoding driver of the device. The bitrate in the overlay is the average bitrate of the last 5 seconds,
and it comes from the browser. Both values cover only the raw video stream and not the additional bandwidth
generated when it’s transported over the network through UDP/TCP/HTTP.
• Adaptive stream: Turn on to adapt the image resolution to the viewing client’s actual display resolution, to increase
the user experience and help prevent a possible overload of the client’s hardware. The adaptive stream is only
applied when you view the live video stream in the web interface in a browser. When adaptive stream is turned on,
the maximum frame rate is 30 fps. If you take a snapshot while adaptive stream is turned on, it will use the image
resolution selected by the adaptive stream.
Add custom control to add an onscreen control.
• Level grid: Click
to hide it.
• Pixel counter: Click
also dene the pixel size of the box in the Width and Height elds.
to show the level grid. The grid helps you decide if the image is horizontally aligned. Click
to show the pixel counter. Drag and resize the box to contain your area of interest. You can
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The device interface
• Refresh: Click to refresh the still image in the live view.
Click to show the live view at full resolution. If the full resolution is larger than your screen size, use the smaller image to
navigate in the image.
Click to show the live video stream in full screen. Press ESC to exit full screen mode.
Installation
Capture mode : A capture mode is a preset conguration that denes how the camera captures images. When you change
the capture mode, it can affect many other settings, such as view areas and privacy masks.
Mounting position
Power line frequency: Select the frequency that is used in your region to minimize image icker. The American regions
usually use 60 Hz. The rest of the world mostly uses 50 Hz. If you're not sure of your region's power line frequency, check
with the local authorities.
Rotate: Select the preferred image orientation.
Image correction
Important
We recommend you not to use multiple image correction features at the same time, since it can lead to performance issues.
Barrel distortion correction (BDC)
is a lens effect that makes the image appear curved and bent outwards. The condition is seen more clearly when the image is
zoomed out.
Crop
image height and resolution. A higher level means that image height and resolution are kept at the expense of image width.
Remove distortion
of image height and resolution. Bloat means that image height and resolution are kept at the expense of image width.
: Use the slider to adjust the correction level. A lower level means that the image width is kept at the expense of
: The orientation of the image can change depending on how the camera is mounted.
: Turn on to get a straighter image if it suffers from barrel distortion. Barrel distortion
: Use the slider to adjust the correction level. Pucker means that the image width is kept at the expense
Electronic image stabilization (EIS)
to use EIS in environments where the device is mounted in an exposed location and subject to vibrations due to, for example,
wind or passing trafc.
Focal length
of view, while a lower value leads to a lower magnication and a wider angle of view.
Stabilizer margin
stabilize. If the product is mounted in an environment with a lot of vibration, move the slider towards Max. As a result, a smaller
scene is captured. If the environment has less vibration, move the slider towards Min.
: Use the slider to adjust the focal length. A higher value leads to higher magnication and a narrower angle
: Use the slider to adjust the size of the stabilizer margin, which determines the level of vibration to
: Turn on to get a smoother and steadier image with less blur. We recommend you
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The device interface
Straighten image : Turn on and use the slider to straighten the image horizontally by rotating and cropping it digitally. The
functionality is useful when it’s not possible to mount the camera exactly level. Ideally, straighten the image during installation.
: Click to show a supporting grid in the image.
: Click to hide the grid.
The image before and after it has been straightened.
Image
Appearance
Scene prole : Select a scene prole that suits your surveillance scenario. A scene prole optimizes image settings,
including color level, brightness, sharpness, contrast, and local contrast, for a specic environment or purpose.
• Forensic: Suitable for surveillance purposes.
• Indoor
• Outdoor
• Vivid: Useful for demonstration purposes.
• Trafc overview: Suitable for vehicle trafc monitoring.
Saturation: Use the slider to adjust the color intensity. You can for example get a grayscale image.
: Suitable for indoor environments.
: Suitable for outdoor environments.
Contrast: Use the slider to adjust the difference between light and dark.
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Brightness: Use the slider to adjust the light intensity. This can make objects easier to see. Brightness is applied after image
capture, and doesn’t affect the information in the image. To get more details from a dark area, it’s usually better to increase
gain or exposure time.
Sharpness: Use the slider to make objects in the image appear sharper by adjusting the edge contrast. If you increase the
sharpness, it may increase the bitrate and the amount of storage space needed as well.
Wide dynamic range
WDR: Turn on to make both bright and dark areas of the image visible.
Local contrast
dark and light areas.
Tone mapping
zero only the standard gamma correction is applied, while a higher value increases the visibility in the image.
Exposure
: Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between
: Use the slider to adjust the amount of tone mapping that is applied to the image. If the value is set to
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Exposure mode: Select an exposure mode to reduce rapidly changing irregular effects in the image, for example icker produced
by different types of light sources. We recommend you to use the automatic exposure mode, or the same frequency as your
power network.
• Automatic: The camera adjusts the aperture, gain and shutter automatically.
• Automatic aperture
• Automatic shutter
• Hold current: Locks the current exposure settings.
• Flicker-free
speeds: 1/50 s (50 Hz) and 1/60 s (60 Hz).
• Flicker-free 50 Hz
• Flicker-free 60 Hz
• Flicker-reduced
1/100 s (50 Hz) and 1/120 s (60 Hz) for brighter scenes.
• Flicker-reduced 50 Hz
than 1/100 s for brighter scenes.
• Flicker-reduced 60 Hz
than 1/120 s for brighter scenes.
Exposure zone: The exposure zone tells the camera to prioritize image quality in the most important part of the scene. Select the
• Manual
part of the scene of greatest interest to calculate the automatic exposure levels, for example the area in front of an entrance door.
Note
The exposure zones are related to the original image (un-rotated), and the names of the zones apply to the original image.
This means, for example, that if the video stream is rotated 90°, then the Upper zone becomes the Right zone in the
stream, and Left becomes Lower.
: The aperture, gain and shutter are xed.
: The camera adjusts the aperture and gain automatically. The shutter is xed.
: The camera adjusts the shutter and gain automatically. The aperture is xed.
: The camera adjusts the aperture and gain automatically, and uses only the following shutter
: The camera adjusts the aperture and gain automatically, and uses the shutter speed 1/50 s.
: The camera adjusts the aperture and gain automatically, and uses the shutter speed 1/60 s.
: This is the same as icker-free, but the camera might use shutter speeds faster than
: This is the same as icker-free, but the camera might use shutter speeds faster
: This is the same as icker-free, but the camera might use shutter speeds faster
• Automatic: Suitable for most situations.
• Center: Uses a xed area in the center of the image to calculate the exposure. The area has a xed size and
position in the live view.
• Full
• Upper
• Lower
• Left
• Right
• Spot: Uses an area with a xed size and position in the live view to calculate the exposure.
• Custom: Uses an area in the live view to calculate the exposure. You can adjust the size and position of the area.
Max shutter: Select the shutter speed to provide the best image. Low shutter speeds (longer exposure) might cause motion blur
when there is movement, and a too high shutter speed might affect the image quality. Max shutter works with max gain to
improve the image.
Max gain: Select the suitable max gain. If you increase the max gain, it improves the visible level of detail in dark images, but
also increases the noise level. More noise can also result in increased use of bandwidth and storage. If you set the max gain
to a high value, images can differ a lot if the light conditions are very different from day to night. Max gain works with max
shutter to improve the image.
: Uses the entire live view to calculate the exposure.
: Uses an area with a xed size and position in the upper part of the image to calculate the exposure.
: Uses an area with a xed size and position in the lower part of the image to calculate the exposure.
: Uses an area with a xed size and position in the left part of the image to calculate the exposure.
: Uses an area with a xed size and position in the right part of the image to calculate the exposure.
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Motion-adaptive exposure : Select to reduce motion blur in low-light conditions.
Blur-noise trade-off: Use the slider to adjust the priority between motion blur and noise. If you want to prioritize low bandwidth
and have less noise at the expense of details in moving objects, move the slider towards Low noise. If you want to prioritize the
preservation of details in moving objects at the expense of noise and bandwidth, move the slider towards Low motion blur.
Note
You can change the exposure either by adjusting the exposure or by adjusting the gain. If you increase the exposure time,
it results in more motion blur, and if you increase the gain it results in more noise. If you adjust the Blur-noise trade-off
towards Low noise, the exposure will prefer longer exposure times over sensor gain when the exposure is increased, and
the opposite if you adjust the trade-off towards Low motion blur. Both the gain and exposure time will eventually reach
their maximum values in low-light conditions, regardless of the priority set.
Lock aperture
adjust the aperture size. You can, for example, lock the aperture for scenes with permanent light conditions.
Aperture
to enter the sensor and thereby produce a brighter image in low-light conditions, move the slider towards Open. An open aperture
also reduces the depth of eld, which means that objects close to or far from the camera can appear unfocused. To allow more of
the image to be in focus, move the slider towards Closed.
Exposure level: Use the slider to adjust the image exposure.
Defog
Note
We recommend you not to turn on Defog in scenes with low contrast, large light level variations, or when the autofocus is
slightly off. This can affect the image quality, for example, by increasing the contrast. Furthermore, too much light can
negatively impact the image quality when defog is active.
: Turn on to keep the aperture size set by the Aperture slider. Turn off to allow the camera to automatically
: Use the slider to adjust the aperture size, that is, how much light passes through the lens. To allow more light
: Turn on to detect the effects of foggy weather and automatically remove them for a clearer image.
Stream
General
Resolution: Select the image resolution suitable for the surveillance scene. A higher resolution increases bandwidth and storage.
Palette: Select a palette to color the image with different colors depending on temperature. The palette can improve visibility
of ne details.
Frame rate: To avoid bandwidth problems on the network or reduce storage size, you can limit the frame rate to a xed amount.
If you leave the frame rate at zero, the frame rate is kept at the highest possible rate under the current conditions. A higher
frame rate requires more bandwidth and storage capacity.
Compression: Use the slider to adjust the image compression. High compression results in a lower bitrate and lower image quality.
Low compression improves the image quality, but uses more bandwidth and storage when you record.
Signed video: Turn on to add the signed video feature to the video. Signed video protects the video from tampering by adding
cryptographic signatures to the video.
H.26x encoding
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Zipstream: A bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265
stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example in
scenes with moving objects. When the scene is more static, Zipstream applies a lower bitrate, and thereby reduces the required
storage. To learn more, see Reducing the bit rate with Axis Zipstream
Select the desired level of bitrate reduction:
• Off: No bitrate reduction.
• Low: No visible quality degradation in most scenes. This is the default option and it can be used in all types
of scenes to reduce the bitrate.
• Medium: Visible effects in some scenes through less noise and a slightly lower level of detail in regions of lower
interest, for example where there’s no movement.
• High: Visible effects in some scenes through less noise and a lower level of detail in regions of lower interest,
for example where there’s no movement. We recommend this level for cloud-connected devices and devices that
use local storage.
• Higher: Visible effects in some scenes through less noise and a lower level of detail in regions of lower interest,
for example where there’s no movement.
Dynamic FPS (frames per second): Turn on to allow the bandwidth to vary based on the level of activity in the scene. More
activity requires more bandwidth.
• Extreme: Visible effects in most scenes. The bitrate is optimized for smallest possible storage.
Lower limit
motion. We recommend you to use lower limit in scenes with very little motion, where the fps could drop to 1 or lower.
Dynamic GOP (Group of Pictures): Turn on to dynamically adjust the interval between I-frames based on the level of activity
in the scene.
Upper limit
P-frames: Enter the desired number of P-frames. The higher the number, the less bandwidth is required. However, if there are
network congestion, there could be a noticeable deterioration in the video quality.
H.264 prole:
• Baseline
• Main: Use if the video management client supports CABAC entropy coding, to achieve higher compression with
• High: Use if the video management client supports CABAC entropy coding, to achieve even higher compression than
Bitrate control:
• Average: Select to automatically adjust the bitrate over a longer time period and provide the best possible image
: Enter a value to adjust the frame rate between minimal fps and the stream default fps based on scene
: Enter a maximum GOP length, that is, the maximum number of P-frames between two I-frames.
: Use if the video management client doesn’t support CABAC entropy coding.
maintained video quality. It requires more processing power to decode compared to the baseline prole.
with the main prole. It requires more processing power to decode compared to the main prole.
quality based on the available storage.
-
- Target bitrate: Enter desired target bitrate.
- Retention time: Enter the number of days to keep the recordings.
- Storage: Shows the estimated storage that can be used for the stream.
- Maximum bitrate: Turn on to set a bitrate limit.
Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.
Orientation
- Bitrate limit
• Maximum: Select to set a maximum instant bitrate of the stream based on your network bandwidth.
- Maximum: Enter the maximum bitrate.
• Variable: Select to allow the bitrate to vary based on the level of activity in the scene. More activity requires more
bandwidth. We recommend this option for most situations.
: Enter a bitrate limit that is higher than the target bitrate.
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Rotate : Rotate the image to match your requirements.
Mirror: Turn on to mirror the image.
Audio
Include: Turn on to use audio in the video stream.
Source
Stereo
: Select what audio source to use.
: Turn on to include built-in audio as well as audio from an external microphone.
Overlays
: Click to add an overlay. Select the type of overlay from the dropdown list:
• Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots.
You can enter your own text, and you can also include pre-congured modiers to automatically show for example
time, date, frame rate.
-
-
-
- Size: Select the desired font size.
- Appearance: Select the text color and background color, for example, white text on a black background
-
• Image: Select to show a static image superimposed over the video stream. You can use .bmp, .png, .jpeg, or .svg les.
To upload an image, click Images. Before you upload an image, you can choose to:
- Scale with resolution: Select to automatically scale the overlay image to t the video resolution.
- Use transparency: Select and enter the RGB hexadecimal value for that color. Use the format RRGGBB.
: Click to add the date modier %F to show yyyy-mm-dd.
: Click to add the time modier %X to show hh:mm:ss (24-hour clock).
: Click to select any of the modiers shown in the list to add them to the text box. For example,
%a shows the day of the week.
(default).
: Select the position of the overlay in the image.
Examples of hexadecimal values: FFFFFF for white, 000000 for black, FF00000 for red, 6633FF for blue, and
669900 for green. Only for .bmp images.
• Streaming indicator
indicates that the video stream is live, even if the scene doesn’t contain any motion.
- Appearance: Select the animation color and background color, for example, red animation on a transparent
background (default).
- Size: Select the desired font size.
-
: Select the position of the overlay in the image.
: Select to show an animation superimposed over the video stream. The animation
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Privacy masks
: Click to create a new privacy mask. The maximum number of masks depend on the complexity of all masks combined.
Each mask can have maximum 10 anchor points.
Privacy masks: Click to change the color of all privacy masks, or to delete all privacy masks permanently.
Mask x: Click to rename, disable, or permanently delete the mask.
Audio
Device settings
Input: Turn on or off audio input. Shows the type of input.
Input type: Select the type of input, for instance if it’s a microphone or line-in.
Power type: Select power type for your input.
Activate changes: Click to activate your selection.
Separate gain controls: Turn on to adjust the gain separately for the different input types.
Automatic gain control
Gain: Use the slider to change the gain. Click the microphone icon to mute or unmute.
Output : Shows the type of output.
Gain: Use the slider to change the gain. Click the speaker icon to mute or unmute.
: Turn on to dynamically adapt the gain to changes in the sound.
Stream
Encoding: Select the encoding to use for the input source streaming. You can only choose encoding if audio input is turned on. If
audio input is tuned off, click Enable audio input to turn it on.
Recordings
Click to lter the recordings.
From: Show recordings done after a certain point in time.
To: Show recordings up until a certain point in time.
Source
Event: Show recordings based on events.
Storage: Show recordings based on storage type.
: Show recordings based on source.
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Click to play the recording.
Click to stop the recording.
Click to show more information and options about the recording.
Set export range: If you only want to export part of the recording, enter from when to when.
Click to delete the recording.
Export: Click to export (part of) the recording.
Apps
Add app: Click to install a new app.
Find more apps: Click to go to an overview page of Axis apps.
The context menu contains:
• App log: Click to view a log of the app events. The log is helpful when you contact support.
• Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device
doesn’t have internet access.
If you don’t have a license key, go to axis.com/applications. You need a license code and the Axis product serial
number to generate a license key.
• Activate license automatically: If the app requires a license, you need to activate it. Use this option if your device has
internet access. You need a license code to activate the license.
• Deactivate the license: Deactivate the license to use it in another device. If you deactivate the license, you also
remove it from the device. To deactivate the license requires internet access.
• Settings
• Delete: Delete the app permanently from the device. If you don’t deactivate the license rst, it remains active.
Note
The device’s performance might be affected if you run several apps at the same time.
Start: Start or stop the app.
Open: Click to access the app’s settings. The available settings depend on the application. Some applications don’t have any
settings.
: Congure the parameters.
System
Date and time
The time format depends on the web browser’s language settings.
Note
We recommend you to synchronize the device’s date and time with an NTP server.
Synchronization: Select an option for synchronizing the device’s date and time.
• Automatic date and time (NTP server using DHCP): Synchronize with the NTP server connected to the DHCP server.
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• Automatic date and time (manual NTP server): Synchronize with NTP servers of your choice.
- Primary NTP server and Secondary NTP server: Enter the IP address of one or two NTP servers. When you use
• Custom date and time: Manually set the date and time. Click Get from system to fetch the date and time settings
once from your computer or mobile device.
Time zone: Select which time zone to use. Time will be automatically adjusted for daylight saving time and standard time.
Note
The system uses the date and time settings in all recordings, logs and system settings.
Network
IPv4 and IPv6
IPv4
• Automatic IP (DHCP) and DNS (DHCP): The recommended setting for most networks. The current settings are
updated automatically.
• Automatic IP (DHCP) and manual DNS: Contact your network administrator to congure the manual settings. The
current automatic settings are updated automatically.
• Manual IP and DNS: Contact your network administrator to congure the settings.
IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks,
provided that each address is unique. To avoid conicts, we recommend you to contact your network administrator before you
assign a static IP address.
two NTP servers, the device synchronizes and adapts its time based on input from both.
Subnet mask: Enter the subnet mask.
Router: Enter the IP address of the default router (gateway) used to connect devices that are attached to different networks and
network segments.
Hostname: Enter the hostname.
Search domains: When you use a hostname that is not fully qualied, click Add search domain and enter a domain in which to
search for the hostname used by the device.
DNS servers: Click Add DNS server and enter the IP address of the primary DNS server. This provides the translation of hostnames
to IP addresses on your network.
IPv6
Assign IPv6 automatically: Select to let the network router assign an IP address to the device automatically.
HTTP and HTTPS
Allow access through: Select if a user is allowed to connect to the device through the HTTP, HTTPS, or both HTTP and HTTPS
protocols.
HTTPS is a protocol that provides encryption for page requests from users and for the pages returned by the web server. The
encrypted exchange of information is governed by the use of an HTTPS certicate, which guarantees the authenticity of the server.
To use HTTPS on the device, you must install an HTTPS certicate. Go to System > Security to create and install certicates.
Note
If you view encrypted web pages through HTTPS, you might experience a drop in performance, especially when you
request a page for the rst time.
HTTP port: Enter the HTTP port to use. Port 80 or any port in the range 1024-65535 are allowed. If you are logged in as an
administrator, you can also enter any port in the range 1-1023. If you use a port in this range, you get a warning.
HTTPS port: Enter the HTTPS port to use. Port 443 or any port in the range 1024-65535 are allowed. If you are logged in as an
administrator, you can also enter any port in the range 1-1023. If you use a port in this range, you get a warning.
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Certicate: Select a certicate to enable HTTPS for the device.
Friendly name
Bonjour®: Turn on to allow automatic discovery on the network.
Bonjour name: Enter a friendly name to be visible on the network. The default name is the device name and MAC address.
Use UPnP®: Turn on to allow automatic discovery on the network.
UPnP name: Enter a friendly name to be visible on the network. The default name is the device name and MAC address.
One-click cloud connection
One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video
from any location. For more information, see axis.com/end-to-end-solutions/hosted-services.
Allow O3C:
• One-click: The default setting. Press and hold the control button on the device to connect to an O3C service over the
internet. You need to register the device with the O3C service within 24 hours after you press the control button.
Otherwise, the device disconnects from the O3C service. Once you have registered the device, Always is enabled and
the device stays connected to the O3C service.
• Always: The device constantly attempts to connect to an O3C service over the internet. Once you have registered the
device, it stays connected to the O3C service. Use this option if the control button on the device is out of reach.
Proxy settings: If needed, enter the proxy settings to connect to the HTTP server.
• No: Disables the O3C service.
Host: Enter the proxy server’s address.
Port: Enter the port number used for access.
Login and Password: If needed, enter username and password for the proxy server.
Authentication method:
• Basic: This method is the most compatible authentication scheme for HTTP. It’s less secure than the Digest method
because it sends the username and password unencrypted to the server.
• Digest: This method is more secure because it always transfers the password encrypted across the network.
• Auto: This option lets the device select the authentication method depending on the supported methods. It prioritizes
Owner authentication key (OAK): Click Get key to fetch the owner authentication key. This is only possible if the device is
connected to the internet without a rewall or proxy.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices.
SNMP: Select the version of SNMP to use.
the Digest method over the Basic method.
• v1 and v2c:
- Read community: Enter the community name that has read-only access to all supported SNMP objects. The
default value is public.
- Write community: Enter the community name that has read/write access to all supported SNMP objects
(except read-only objects). The default value is write.
- Activate traps: Turn on to activate trap reporting. The device uses traps to send messages for important
events or status changes to a management system. In the device interface, you can set up traps for SNMP v1
and v2c. Traps are automatically turned off if you change to SNMP v3 or turn off SNMP. If you use SNMP v3,
you can set up traps through the SNMP v3 management application.
- Trap address: Enter the IP address or host name of the management server.
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- Trap community: Enter the community to use when the device sends a trap message to the management
system.
- Traps:
- Cold start: Sends a trap message when the device starts.
- Warm start: Sends a trap message when you change an SNMP setting.
- Link up: Sends a trap message when a link changes from down to up.
Note
Connected clients
- Authentication failed: Sends a trap message when an authentication attempt fails.
All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see
AXIS OS Portal > SNMP.
• v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we
recommend you to activate HTTPS, as the password is then sent through HTTPS. This also prevents unauthorized
parties to access unencrypted SNMP v1 and v2c traps. If you use SNMP v3, you can set up traps through the SNMP v3
management application.
- Password for the account “initial”: Enter the SNMP password for the account named “initial”. Although the
password can be sent without activating HTTPS, we don’t recommend it. The SNMP v3 password can only
be set once, and preferably only when HTTPS is enabled. Once the password is set, the password eld is no
longer displayed. To set the password again, you must reset the device to factory default settings.
The list shows all clients that are connected to the device.
Update: Click to refresh the list.
Security
Certicates
Certicates are used to authenticate devices on a network. The device supports two types of certicates:
• Client/server certicates
A client/server certicate validates the device’s identity, and can be self-signed or issued by a Certicate Authority (CA).
A self-signed certicate offers limited protection and can be used before a CA-issued certicate has been obtained.
• CA certicates
You can use a CA certicate to authenticate a peer certicate, for example to validate the identity of an authentication
server when the device connects to a network protected by IEEE 802.1X. The device has several pre-installed CA
These formats are supported:
Important
certicates.
• Certicate formats: .PEM, .CER, and .PFX
• Private key formats: PKCS#1 and PKCS#12
If you reset the device to factory default, all certicates are deleted. Any pre-installed CA certicates are reinstalled.
Filter the certicates in the list.
Add certicate : Click to add a certicate.
The context menu contains:
• Certicate information: View an installed certicate’s properties.
• Delete certicate: Delete the certicate.
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• Create certicate signing request: Create a certicate signing request to send to a registration authority to apply
for a digital identity certicate.
IEEE 802.1x
IEEE 802.1x is an IEEE standard for port-based network admission control providing secure authentication of wired and wireless
network devices. IEEE 802.1x is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1x, network devices must authenticate themselves. The authentication is performed by
an authentication server, typically a RADIUS server (for example FreeRADIUS and Microsoft Internet Authentication Server).
Certicates
When congured without a CA certicate, server certicate validation is disabled and the device tries to authenticate itself
regardless of what network it is connected to.
When using a certicate, in Axis' implementation, the device and the authentication server authenticate themselves with digital
certicates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
To allow the device to access a network protected through certicates, a signed client certicate must be installed on the device.
Client certicate: Select a client certicate to use IEEE 802.1x. The authentication server uses the certicate to validate the
client’s identity.
CA certicate: Select a CA certicate to validate the authentication server’s identity. When no certicate is selected, the device
tries to authenticate itself regardless of what network it is connected to.
EAP identity: Enter the user identity associated with the client certicate.
EAPOL version: Select the EAPOL version that is used in the network switch.
Use IEEE 802.1x: Select to use the IEEE 802.1x protocol.
Prevent brute-force attacks
Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys.
Blocking period: Enter the number of seconds to block a brute-force attack.
Blocking conditions: Enter the number of authentication failures allowed per second before the block starts. You can set the
number of failures allowed both on page level and device level.
IP address lter
Use lter: Select to lter which IP addresses that are allowed to access the device.
Policy: Choose whether to Allow access or Deny access for certain IP addresses.
Addresses: Enter the IP numbers that are either allowed or denied access to the device. You can also use the CIDR format.
Custom-signed rmware certicate
To install test rmware or other custom rmware from Axis on the device, you need a custom-signed rmware certicate. The
certicate veries that the rmware is approved by both the device owner and Axis. The rmware can only run on a specic
device which is identied by its unique serial number and chip ID. Custom-signed rmware certicates can only be created
by Axis, since Axis holds the key to sign them.
Click Install to install the certicate. You need to install the certicate before you install the rmware.
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Users
Add user: Click to add a new user. You can add up to 100 users.
Username: Enter a unique username.
New password: Enter a password for the user. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code
32 to 126) are allowed in the password, for example letters, numbers, punctuation, and some symbols.
Repeat password: Enter the same password again.
Role:
• Administrator: Has full access to all settings. Administrators can also add, update, and remove other users.
• Operator: Has access to all settings except:
- All System settings.
- Adding apps.
• Viewer: Has access to:
- Watch and take snapshots of a video stream.
- Watch and export recordings.
- With PTZ user access: pan, tilt, and zoom.
The context menu contains:
Update user: Edit the user’s properties.
Delete user: Delete the user. You can’t delete the root user.
Anonymous users
Allow anonymous viewers: Turn on to allow anyone to access the device as a viewer without having to log in with a user account.
Allow anonymous PTZ operators: Turn on to allow anonymous users to pan, tilt, and zoom the image.
Events
Rules
A rule denes the conditions that must be met for the product to perform an action. The list shows all the currently congured
rules in the product.
Note
You can create up to 256 action rules.
Add a rule: Click to create a rule.
Name: Enter a name for the rule.
Wait between actions: Enter the minimum time (hh:mm:ss) that must pass between rule activations. It is useful if the rule is
activated by for example day-night mode conditions, to avoid that small light changes during sunrise and sunset activate
the rule repeatedly.
Condition: Select a condition from the list. A condition must be met for the device to perform an action. If multiple
conditions are dened, all of them must be met to trigger the action. For information about specic conditions, see
Get started with rules for events.
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Use this condition as a trigger: Select to make this rst condition function only as a starting trigger. It means that once the rule
is activated it remains active for as long as all the other conditions are met, no matter the state of the rst condition. If you don’t
select this option, the rule will simply be active whenever all the conditions are met.
Invert this condition: Select if you want the condition to be the opposite of your selection.
Add a condition: Click to add an additional condition.
Action: Select an action from the list and enter its required information. For information about specic actions, see
Get started with rules for events.
Recipients
You can set up your device to notify recipients about events or send les. The list shows all the recipients currently congured in
the product, along with information about their conguration.
Note
You can create up to 20 recipients.
Add a recipient: Click to add a recipient.
Name: Enter a name for the recipient.
Type: Select from the list:
• FTP
- Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is
specied under System > Network > IPv4 and IPv6.
- Port: Enter the port number used by the FTP server. The default is 21.
- Folder: Enter the path to the directory where you want to store les. If this directory doesn’t already exist
on the FTP server, you will get an error message when uploading les.
- Username: Enter the username for the login.
- Password: Enter the password for the login.
- Use temporary le name: Select to upload les with temporary, automatically generated lenames. The
les get renamed to the desired names when the upload completes. If the upload is aborted/interrupted,
you don’t get any corrupt les. However, you probably still get the temporary les. This way you know that
all les that have the desired name, are correct.
- Use passive FTP: Under normal circumstances the product simply requests the target FTP server to open the
data connection. The device actively initiates both the FTP control and data connections to the target server.
• HTTP
• HTTPS
• Network storage
This is normally needed if there is a rewall between the device and the target FTP server.
- URL: Enter the network address to the HTTP server and the script that will handle the request. For example:
http://192.168.254.10/cgi-bin/notify.cgi.
- Username: Enter the username for the login.
- Password: Enter the password for the login.
- Proxy: Turn on and enter the required information if a proxy server must be passed to connect to the HTTP
server.
- URL: Enter the network address to the HTTPS server and the script that will handle the request. For example:
https://192.168.254.10/cgi-bin/notify.cgi.
- Validate server certicate: Select to validate the certicate that was created by HTTPS server.
- Username: Enter the username for the login.
- Password: Enter the password for the login.
- Proxy: Turn on and enter the required information if a proxy server must be passed to connect to the HTTPS
server.
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You can add network storage such as a NAS (Network Attached Storage) and use it as a recipient to store les.
The les are stored in the Matroska (MKV) le format.
- Host: Enter the IP address or hostname for the network storage.
- Share: Enter the name of the share on the host.
- Folder: Enter the path to the directory where you want to store les.
- Username: Enter the username for the login.
- Password: Enter the password for the login.
• SFTP
- Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is
specied under System > Network > IPv4 and IPv6.
- Port: Enter the port number used by the SFTP server. The default is 22.
- Folder: Enter the path to the directory where you want to store les. If this directory doesn’t already exist on
the SFTP server, you will get an error message when uploading les.
- Username: Enter the username for the login.
- Password: Enter the password for the login.
- SSH host public key (MD5): Enter the ngerprint of the remote host’s public key (a 32 hexadecimal digits
string). The SFTP client supports SFTP servers using SSH-2 with RSA, DSA, ECDSA, and ED25519 host key
types. RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to
enter the right MD5 host key that is used by your SFTP server.
- Use temporary le name: Select to upload les with temporary, automatically generated lenames. The
les get renamed to the desired names when the upload completes. If the upload is aborted/interrupted,
you don’t get any corrupt les. However, you probably still get the temporary les. This way you know that
• Email
Note
all les that have the desired name, are correct.
- Send email to: Enter the email address to send emails to. To enter multiple addresses, use commas to
separate them.
- Send email from: Enter the email address of the sending server.
- Username: Enter the username for the mail server. Leave this eld empty if the mail server does not
require authentication.
- Password: Enter the password for the mail server. Leave this eld empty if the mail server does not require
authentication.
- Email server (SMTP): Enter the name of the SMTP server, for example smtp.gmail.com, smtp.mail.yahoo.com.
- Port: Enter the port number for the SMTP server, using values in the range 0-65535. The default value is 587.
- Encryption: To use encryption, select either SSL or TLS.
- Validate server certicate: If you use encryption, select to validate the identity of the device. The certicate
can be self-signed or issued by a Certicate Authority (CA).
- POP authentication: Turn on to enter the name of the POP server, for example pop.gmail.com.
Some email providers have security lters that prevent users from receiving or viewing large amount of
attachments, from receiving scheduled emails and similar. Check the email provider's security policy to avoid
your email account being locked or missing out on your expected emails.
• TCP
- Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is
specied under System > Network > IPv4 and IPv6.
Test: Click to test the setup.
The context menu contains:
View recipient: Click to view all the recipient details.
Copy recipient: Click to copy a recipient. When you copy, you can make changes to the new recipient.
Delete recipient: Click to delete the recipient permanently.
Schedules
- Port: Enter the port number used to access the server.
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Schedules and pulses can be used as conditions in rules. The list shows all the schedules and pulses currently congured in the
product, along with information about their conguration.
Add schedule: Click to create a schedule or pulse.
Manual trigger
The manual trigger is used to manually trigger a rule. The manual trigger can for example be used to validate actions during
product installation and conguration.
MQTT
MQTT (Message Queuing Telemetry Transport) is a standard messaging protocol for the Internet of Things (IoT). It was designed for
simplied IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and
minimal network bandwidth. The MQTT client in Axis device rmware can simplify integration of data and events produced in the
device to systems which are not video management systems (VMS).
Set up the device as an MQTT client. MQTT communication is based on two entities, the clients and the broker. The clients can
send and receive messages. The broker is responsible for routing messages between clients.
You can learn more about MQTT in AXIS OS Portal.
MQTT client
Connect: Turn on or off the MQTT client.
Status: Shows the current status of the MQTT client.
Broker
Host: Enter the hostname or IP address of the MQTT server.
Protocol: Select which protocol to use.
Port: Enter the port number.
• 1883 is the default value for MQTT over TCP
• 8883 is the default value for MQTT over SSL
• 80 is the default value for MQTT over WebSocket
Username: Enter the username that the client will use to access the server.
Password: Enter a password for the username.
Client ID: Enter a client ID. The client identier is sent to the server when the client connects to it.
Clean session: Controls the behavior at connection and disconnection time. When selected, the state information is discarded
at connect and disconnect.
Keep alive interval: The keep alive interval enables the client to detect when the server is no longer available without having
to wait for the long TCP/IP timeout.
• 443 is the default value for MQTT over WebSocket Secure
Timeout: The time interval in seconds to allow a connect to complete. Default value: 60
Device topic prex: Used in the default values for the topic in the connect message and LWT message on the MQTT client tab,
and in the publication conditions on the MQTT publication tab.
Reconnect automatically: Species whether the client should reconnect automatically after a disconnect.
Connect message
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Species if a message should be sent out when a connection is established.
Send message: Turn on to send messages.
Use default: Turn off to enter your own default message.
Topic: Enter the topic for the default message.
Payload: Enter the content for the default message.
Retain: Select to keep the state of client on this Topic
QoS: Change the QoS layer for the packet ow.
Last Will and Testament message
The Last Will Testament (LWT) lets a client provide a testament along with its credentials when connecting to the broker. If the
client disconnects ungracefully at some point later (maybe because his power source died), it can let the broker deliver a message
to other clients. This LWT message has the same form as an ordinary message and gets routed via the same mechanics.
Send message: Turn on to send messages.
Use default: Turn off to enter your own default message.
Topic: Enter the topic for the default message.
Payload: Enter the content for the default message.
Retain: Select to keep the state of client on this Topic
QoS: Change the QoS layer for the packet ow.
MQTT publication
Use default condition prex: Select to use the default condition prex, that is dened using the device topic prex in the
MQTT client tab.
Include condition name: Select to include the topics that describe the condition in the MQTT topic.
Include condition namespaces: Select to include ONVIF topic namespaces in the MQTT topic.
Include serial number: Select to include the device’s serial number in the MQTT payload.
Add condition: Click to add a condition.
Retain: Denes which MQTT messages are sent as retained.
• None: Send all messages as non-retained.
• Property: Send only stateful messages as retained.
QoS: Select the desired level for the MQTT publication.
MQTT subscriptions
• All: Send both stateful and stateless messages as retained.
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Add subscription: Click to add a new MQTT subscription.
Subscription lter: Enter the MQTT topic that you want to subscribe to.
Use device topic prex: Add the subscription lter as prex to the MQTT topic.
Subscription type:
• Stateless: Select to convert MQTT messages into a stateless message.
QoS: Select the desired level for the MQTT subscription.
Storage
Network storage
Add network storage: Click to add a network share where you can save recordings.
Remove network storage: Click to remove the connection to the network share. This removes all settings for the network share.
• Stateful: Select to convert MQTT messages into a condition. The payload is used as the state.
• Address: Enter the IP address or host name of the host server, typically a NAS (Network Attached Storage). We
recommend you to congure the host to use a xed IP address (not DHCP since a dynamic IP address can change) or
that you use DNS. Windows SMB/CIFS names are not supported.
• Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same
network share, since each device gets its own folder.
• User: If the server requires a login, enter the username. To log in to a specic domain server, type
DOMAIN\username.
• Password: If the server requires a login, enter the password.
• SMB version: Select the SMB storage protocol version to connect to the NAS. If you select Auto, the device tries
to negotiate one of the secure versions SMB: 3.02, 3.0, or 2.1. Select 1.0 or 2.0 to connect to older NAS that don’t
support higher versions. You can read more about SMB support in Axis devices here.
• Add share even if connection test fails: Select to add the network share even if an error is discovered during the
connection test. The error can be, for example, that you didn’t enter a password even though the server requires one.
Write protect: Turn on to stop writing to the network share and protect recordings from being removed. You can’t format a
write-protected network share.
Ignore: Turn on to stop storing recordings on the network share.
Retention time: Select how long to keep recordings, to limit the amount of old recordings or to comply with regulations regarding
data storage. If the network storage becomes full, old recordings are removed before the selected time period has passed.
Tools
• Test connection: Test the connection to the network share.
• Format: Format the network share, for example when you need to quickly erase all data. cifs is the available le
Click Use tool to activate the selected tool.
Onboard storage
system option.
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Important
Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD
card before you remove it.
Unmount: Click to safely remove the SD card.
Write protect: Turn on to stop writing to the SD card and protect recordings from being removed. You can’t format a
write-protected SD card.
Autoformat: Turn on to automatically format a newly inserted SD card. It formats the le system into ext4.
Ignore: Turn on to stop storing recordings on the SD card. When you ignore the SD card, the device no longer recognizes that the
card exists. The setting is only available for administrators.
Retention time: Select how long to keep recordings, to limit the amount of old recordings or to comply with regulations regarding
data storage. If the SD card becomes full, old recordings are removed before the selected time period has passed.
Tools
• Check: Check for errors on the SD card. This only works for the ext4 le system.
• Repair: Repair errors in the ext4 le system. To repair an SD card with the VFAT le system, eject the SD card, insert it
in a computer and perform a disk repair.
• Format: Format the SD card, for example when you need to change the le system or quickly erase all data. VFAT
and ext4 are the two available le system options. The recommended format is ext4, due to its resilience against
data loss if the card is ejected or if there is an abrupt power loss. However, you need a third-party ext4 driver or
application to access the le system from Windows®.
• Encrypt: Encrypt data that is stored.
• Decrypt: Decrypt data that is stored.
Click Use tool to activate the selected tool.
• Change password: Change the password required to encrypt the SD card.
Stream proles
Click to create and save groups of video stream settings. You can use the settings in different situations, for example in
continuous recording or when you use action rules to record.
ONVIF
ONVIF users
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end-users, integrators,
consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables
interoperability between different vendor products, increased exibility, reduced cost and future-proof systems.
Add user: Click to add a new ONVIF user.
Username: Enter a unique username.
New password: Enter a password for the user. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code
32 to 126) are allowed in the password, for example letters, numbers, punctuation, and some symbols.
Repeat password: Enter the same password again
Role:
• Administrator: Has full access to all settings. Administrators can also add, update, and remove other users.
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• Operator: Has access to all settings except:
- All System settings.
- Adding apps.
• Media user: Allows access to the video stream only.
The context menu contains:
Update user: Edit the user’s properties.
Delete user: Delete the user. You can’t delete the root user.
By creating an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF
communication with the device. For more information see the Axis Developer Community at axis.com.
ONVIF media proles
An ONVIF media prole consists of a set of congurations that you can use to change media stream settings.
Add media prole: Click to add a new ONVIF media prole.
prole_x: Click a prole to edit.
Analytics metadata
Metadata producers
Metadata producers lists the channels used by apps and the metadata they are streaming from the device.
Producer: The app producing the metadata.
Channel: The channel used by the app. Check to enable the metadata stream. Uncheck to disable the stream for compatibility
or resources management reasons.
Detectors
Audio detection
These settings are available for each audio input.
Sound level: Adjust the sound level to a value from 0–100, where 0 is the most sensitive and 100 the least sensitive. Use the
activity indicator as a guide when you set the sound level. When you create events, you can use the sound level as a condition.
You can choose to trigger an action if the sound level rises above, falls below or passes the set value.
Shock detection
Shock detector: Turn on to generate an alarm if the device is hit by an object or if it is tampered with.
Sensitivity level: Move the slider to adjust the sensitivity level at which the device should generate an alarm. A low value
means that the device only generates an alarm if the hit is powerful. A high value means that the device generates an alarm
even with mild tampering.
Accessories
Network speaker pairing
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Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once
paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.
Important
For this feature to work with a video management software (VMS), you must rst pair the camera with the network
speaker, then add the camera to your VMS.
Address: Enter host name or IP address to the network speaker.
Username: Enter username.
Password: Enter password for the user.
Clear elds: Click to clear all elds.
Connect: Click to establish connection to the network speaker.
I/O ports
Use digital input to connect external devices that can toggle between an open and closed circuit, for example PIR sensors, door or
window contacts, and glass break detectors.
Use digital output to connect external devices such as relays and LEDs. You can activate connected devices through the VAPIX®
Application Programming Interface or in the device interface.
Port
Name: Edit the text to rename the port.
Direction:
you can click the icons to change between input and output.
Normal state: Click
Current state: Shows the current state of the port. The input or output is activated when the current state is different from the
normal state. An input on the device has an open circuit when it’s disconnected or when there is a voltage above 1 V DC.
Note
During restart the output circuit is open. When the restart is complete, the circuit goes back to the normal position. If you
change any settings on this page, the output circuits go back to their normal positions regardless of any active triggers.
Supervised
I/O devices. In addition to detecting if an input is open or closed, you can also detect if someone has tampered with it (that is, cut
or shorted). To supervise the connection requires additional hardware (end-of-line resistors) in the external I/O loop.
indicates that the port is an input port. indicates that it’s an output port. If the port is congurable,
open circuit, and for closed circuit.
: Turn on to make it possible to detect and trigger actions if someone tampers with the connection to digital
Logs
Reports and logs
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Reports
• View the device server report: Click to show information about the product status in a pop-up window. The Access
Log is automatically included in the Server Report.
• Download the device server report: Click to download the server report. It creates a .zip le that contains a complete
server report text le in UTF–8 format, as well as a snapshot of the current live view image. Always include the server
report .zip le when you contact support.
• Download the crash report: Click to download an archive with detailed information about the server's status. The
crash report contains information that is in the server report as well as detailed debug information. This report might
Logs
Network trace
Important
contain sensitive information such as network traces. It can take several minutes to generate the report.
• View the system log: Click to show information about system events such as device startup, warnings and critical
messages.
• View the access log: Click to show all failed attempts to access the device, for example when a wrong login
password is used.
A network trace le might contain sensitive information, for example certicates or passwords.
A network trace le can help you troubleshoot problems by recording activity on the network. Select the duration of the trace in
seconds or minutes, and click Download.
Remote system log
Syslog is a standard for message logging. It allows separation of the software that generates messages, the system that stores
them, and the software that reports and analyzes them. Each message is labeled with a facility code, which indicates the software
type generating the message, and assigned a severity level.
Server: Click to add a new server.
Host: Enter the hostname or IP address of the server.
Format: Select which syslog message format to use.
• RFC 3164
Protocol: Select the protocol and port to use:
Severity: Select which messages to send when triggered.
CA certicate set: See the current settings or add a certicate.
• RFC 5424
• UDP (Default port is 514)
• TCP (Default port is 601)
• TLS (Default port is 6514)
Plain cong
Plain cong is for advanced users with experience of Axis device conguration. Most parameters can be set and edited from
this page.
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Maintenance
Restart: Restart the device. This does not affect any of the current settings. Running applications restart automatically.
Restore: Return most settings to the factory default values. Afterwards you must recongure the device and apps, reinstall any
apps that didn’t come preinstalled, and recreate any events and PTZ presets.
Important
The only settings saved after restore are:
• Boot protocol (DHCP or static)
• Static IP address
• Default router
• Subnet mask
• 802.1X settings
• O3C settings
Factory default: Return all settings to the factory default values. Afterwards you must reset the IP address to make the device
accessible.
Note
All Axis device rmware is digitally signed to ensure that you only install veried rmware on your device. This further
increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed
rmware, secure boot, and security of private keys” at axis.com.
Firmware upgrade: Upgrade to a new rmware version. New rmware releases can contain improved functionality, bug
xes, and completely new features. We recommend you to always use the latest release. To download the latest release, go
to axis.com/support.
When you upgrade, you can choose between three options:
• Standard upgrade: Upgrade to the new rmware version.
• Factory default: Upgrade and return all settings to the factory default values. When you choose this option, you can’t
revert to the previous rmware version after the upgrade.
• Autorollback: Upgrade and conrm the upgrade within the set time. If you don’t conrm, the device reverts to the
Firmware rollback: Revert to the previously installed rmware version.
previous rmware version.
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Learn more
Learn more
Color palettes
Color palettes applied to thermal images help the human eye distinguish image details. The colors in the palette are articially
created pseudocolors that emphasize temperature differences.
The product has several color palettes to choose from. If an operator watches the video stream, you can choose any of the palettes. If
the video stream is only used by applications, select the white-hot palette.
Overlays
Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp,
or during product installation and conguration. You can add either text or an image.
The video streaming indicator is another type of overlay. It shows you that the live view video stream is live.
Streaming and storage
Video compression formats
Decide which compression method to use based on your viewing requirements, and on the properties of your network. The
available options are:
Motion JPEG
Note
To ensure support for the Opus audio codec, the Motion JPEG stream is always sent over RTP.
Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then
displayed and updated at a rate sufcient to create a stream that shows constantly updated motion. For the viewer to perceive motion
video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image
contained in the stream.
H.264 or MPEG-4 Part 10/AVC
Note
H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
H.264 can, without compromising image quality, reduce the size of a digital video le by more than 80% compared to the Motion
JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space
are required for a video le. Or seen another way, higher video quality can be achieved for a given bitrate.
H.265 or MPEG-H Part 2/HEVC
H.265 can, without compromising image quality, reduce the size of a digital video le by more than 25% compared to H.264.
Note
• H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing additional unlicensed
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
• Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface.
Instead you can use a video management system or application supporting H.265 decoding.
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Learn more
How do Image, Stream, and Stream prole settings relate to each other?
The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it
immediately affects all video streams and recordings.
The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t
specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but
it will take effect when you start a new stream.
The Stream proles settings override the settings from the Stream tab. If you request a stream with a specic stream prole, the
stream contains the settings of that prole. If you request a stream without specifying a stream prole, or request a stream prole
that doesn't exist in the product, the stream contains the settings from the Stream tab.
Bitrate control
Bitrate control helps you to manage the bandwidth consumption of your video stream.
Variable bitrate (VBR)
Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity,
the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure
you have storage margins.
Maximum bitrate (MBR)
Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or
frame rate as the instantaneous bitrate is kept below the specied target bitrate. You can choose to prioritize either image quality
or frame rate. We recommend that you congure the target bitrate to a higher value than the expected bitrate. This gives you a
margin in case there is a high level of activity in the scene.
1
Target bitrate
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kbit/s
s
1
2
kbit/s
s
1
2
Learn more
Average bitrate (ABR)
With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specied target
and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static
scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You
can dene the total storage required to store the video stream for a specied amount of time (retention time) when image quality is
adjusted to meet the specied target bitrate. Specify the average bitrate settings in one of the following ways:
• To calculate the estimated storage need, set the target bitrate and the retention time.
• To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.
1
Target bitrate
2
Actual average bitrate
You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
1
Target bitrate
2
Actual average bitrate
Applications
AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications
for Axis products. To nd out more about available applications, downloads, trials and licenses, go to axis.com/applications.
To nd the user manuals for Axis applications, go to help.axis.com.
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Note
• Several applications can run at the same time but some applications might not be compatible with each other. Certain
combinations of applications might require too much processing power or memory resources when run in parallel. Verify
that the applications work together before deployment.
To watch this video, go to the web version of this document.
www.axis.com/products/online-manual/67055#t10001688
How to download and install an application
To watch this video, go to the web version of this document.
www.axis.com/products/online-manual/67055#t10001688
How to activate an application licence code on a device
AXIS Perimeter Defender
AXIS Perimeter Defender is an application for perimeter surveillance and protection. It is ideal for high-security perimeter protection
where there is a need to strengthen the physical access control system with reliable intrusion detection.
AXIS Perimeter Defender is primarily designed for so-called sterile zone protection, for example along a fence marking a boundary.
The term sterile zone refers to an area where people are not supposed to be.
Use AXIS Perimeter Defender in an outdoor environment to:
• Detect moving persons.
• Detect moving vehicles, without discriminating between vehicle types.
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VMS
Learn more
AXIS Q1951-E and AXIS Q1952-E Thermal Cameras can run the application in calibration mode, AI mode, or both modes in
combination. If you choose to run it in AI mode only, camera mounting is more exible and you don’t need to calibrate the cameras.
AXIS Perimeter Defender consists of a desktop interface (B), from where you install and set up the application on the cameras (A). You
can then congure the system to send alarms to the Video Management Software (C).
AXIS Perimeter Defender PTZ Autotracking is a plugin to the AXIS Perimeter Defender application, using the same desktop interface.
With the plugin, you pair a xed visual or thermal camera with an Axis Q-line PTZ camera. You can then maintain continuous
detection coverage of a scene with the xed camera while the PTZ camera automatically tracks and gives you closer views
of detected objects.
Important
AXIS Perimeter Defender PTZ Autotracking requires calibration of both xed and PTZ cameras.
AXIS Perimeter Defender offers the following types of detection scenarios:
• Intrusion: triggers an alarm when a person or a vehicle enters a zone dened on the ground (from any direction
and with any trajectory).
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• Loitering: triggers an alarm when a person or a vehicle remains in a zone dened on the ground for more than
a predened number of seconds.
• Zone-crossing: triggers an alarm when a person or a vehicle passes through two or more zones dened on the ground in
a given sequence.
• Conditional: triggers an alarm when a person or a vehicle enters a zone dened on the ground without rst passing
through another zone or zones dened on the ground.
Security
TPM module
The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized
access. It is always activated and there are no settings you can change.
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Cleaning recommendations
Cleaning recommendations
If the device gets grease stains or becomes heavily soiled, you can clean it with mild, solvent-free soap or detergent.
TICE
NONONOTICETICE
Never use harsh detergent, for example gasoline, benzene, or acetone.
1. Use a can of compressed air to remove any dust or loose dirt from the device.
2. Clean the device with a soft cloth dampened with mild detergent and lukewarm water.
3. Wipe carefully with a dry cloth.
Note
Avoid cleaning in direct sunlight or at elevated temperatures, as this may cause stains when the water droplets dry.
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Troubleshooting
Troubleshooting
Reset to factory default settings
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power. See Product overview on page 53.
3. Keep the control button pressed for 15–30 seconds until the status LED indicator ashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.
5. Use the installation and management software tools to assign an IP address, set the password, and access the device.
The installation and management software tools are available from the support pages on axis.com/support.
You can also reset parameters to factory default through the device’s webpage. Go to Maintenance > Factory default and click
Default.
Firmware options
Axis offers product rmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a xed platform with
periodic releases focused mainly on bug xes and security updates.
Using rmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
active track. With LTS, the products can maintain cybersecurity without introducing any signicant functional changes or affecting
any existing integrations. For more detailed information about Axis product rmware strategy, go to axis.com/support/rmware.
Check the current rmware version
Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend
you to start by checking the current rmware version. The latest rmware version might contain a correction that xes your
particular problem.
To check the current rmware:
1. Go to the device interface > Status.
2. See the rmware version under Device info.
Upgrade the rmware
Important
Precongured and customized settings are saved when you upgrade the rmware (provided that the features are available in
the new rmware) although this is not guaranteed by Axis Communications AB.
Important
Make sure the device remains connected to the power source throughout the upgrade process.
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Troubleshooting
Note
When you upgrade the device with the latest rmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before you upgrade the
rmware. To nd the latest rmware and the release notes, go to axis.com/support/rmware.
1. Download the rmware le to your computer, available free of charge at axis.com/support/rmware.
2. Log in to the device as an administrator.
3. Go to Maintenance > Firmware upgrade and click Upgrade.
When the upgrade has nished, the product restarts automatically.
You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at
axis.com/products/axis-device-manager.
Technical issues, clues, and solutions
If you can’t nd what you’re looking for here, try the troubleshooting section at axis.com/support.
Problems upgrading the rmware
Firmware upgrade failure If the rmware upgrade fails, the device reloads the previous rmware. The most common reason
Problems after rmware
upgrade
is that the wrong rmware le has been uploaded. Check that the name of the rmware le
corresponds to your device and try again.
If you experience problems after a rmware upgrade, roll back to the previously installed version
from the Maintenance page.
Problems setting the IP address
The device is located on a
different subnet
The IP address is being used
by another device
Possible IP address conict
with another device on the
same subnet
The device can’t be accessed from a browser
Can’t log in
If the IP address intended for the device and the IP address of the computer used to access the
device are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window,
type ping and the IP address of the device):
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the device.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis device. Check all cabling and reinstall the device.
The static IP address in the Axis device is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the device.
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address eld.
If the password for the user root is lost, the device must be reset to the factory default settings.
See Reset to factory default settings on page 49.
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AXIS Q19-E Thermal Camera Series
Troubleshooting
The IP address has been
changed by DHCP
Certicate error when using
IEEE 802.1X
The device is accessible locally but not externally
To access the device externally, we recommend you to use one of the following applications for Windows®:
• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.
Problems with streaming
Multicast H.264 only
accessible by local clients
No multicast H.264
displayed in the client
Poor rendering of H.264
images
Lower frame rate than
expected
Can't select H.265 encoding
in live view
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify
the device using its model or serial number, or by the DNS name (if the name has been congured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.
For authentication to work properly, the date and time settings in the Axis device must be
synchronized with an NTP server. Go to System > Date and time.
Check if your router supports multicasting, or if you need to congure the router settings between
the client and the device. You might need to increase the TTL (Time To Live) value.
Check with your network administrator that the multicast addresses used by the Axis device
are valid for your network.
Check with your network administrator to see if there is a rewall that prevents viewing.
Ensure that your graphics card uses the latest driver. You can usually download the latest drivers
from the manufacturer’s website.
• See Performance considerations on page 51.
• Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz)
of the Axis device.
Web browsers don’t support H.265 decoding. Use a video management system or application
that supports H.265 decoding.
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
• High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.
• Rotating the image in the GUI will increase the product's CPU load.
• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
• Access by large numbers of Motion JPEG or unicast H.265 clients affects the bandwidth.
• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream proles can be used to ensure that
streams are identical.
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AXIS Q19-E Thermal Camera Series
Troubleshooting
• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.
• Accessing Motion JPEG and H.265 video streams simultaneously affects both frame rate and bandwidth.
• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.
• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
• Heavy network utilization due to poor infrastructure affects the bandwidth.
• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.
• Using palettes affects the product’s CPU load which in turn affects the frame rate.
Contact support
Contact support at axis.com/support.
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AXIS Q19-E Thermal Camera Series
Specifications
Specifications
Product overview
1
Mounting bracket
2
Connection lid
3
Camera unit
4
Network connector (PoE)
5
Power connector
6
Part number (P/N) & serial number (S/N)
7
Status LED indicator
8
Control button
9
Audio connector
10
I/O connector
11
SD memory card slot
LED indicators
Status LED
Unlit
Green Connection and normal operation.
Amber
Amber/Red Flashes amber/red if network connection is unavailable or lost.
Red Firmware upgrade failure.
Indication
Connection and normal operation.
Steady during startup. Flashes during rmware upgrade or reset to factory default.
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AXIS Q19-E Thermal Camera Series
Specifications
SD card slot
TICE
NONONOTICETICE
• Risk of damage to SD card. Do not use sharp tools, metal objects, or excessive force when inserting or removing the
SD card. Use your ngers to insert and remove the card.
• Risk of data loss and corrupted recordings. Do not remove the SD card while the product is running. Unmount the SD card
from the product’s webpage before removal.
This product supports microSD/microSDHC/microSDXC cards.
For SD card recommendations, see axis.com.
trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are
Buttons
Control button
The control button is used for:
• Resetting the product to factory default settings. See Reset to factory default settings on page 49.
• Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and hold the button
for about 3 seconds until the status LED ashes green.
Connectors
Network connector
RJ45 Ethernet connector with Power over Ethernet (PoE).
Audio connector
• Audio in – 3.5 mm input for a digital microphone, an analog mono microphone, or a line-in mono signal (left channel is
used from a stereo signal).
Audio input
1 Tip 2 Ring
Unbalanced microphone (with or without electret
power) or line
Digital signal Ring power if selected
For audio in, the left channel is used from a stereo signal.
Electret power if selected
3 Sleeve
Ground
Ground
I/O connector
Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm
notications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:
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AXIS Q19-E Thermal Camera Series
Specifications
Digital input - For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window
contacts, and glass break detectors.
Supervised input - Enables possibility to detect tampering on a digital input.
Digital output - For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX®
Application Programming Interface, through an event or from the product’s webpage.
4-pin terminal block
Function Pin Notes
DC ground
DC output
Digital Input or
Supervised Input
Digital Output
Example
1
2
3
4
Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
Connect to pin 1 to activate, or leave oating (unconnected)
to deactivate. To use supervised input, install end-of-line
resistors. See connection diagram for information about how
to connect the resistors.
Internally connected to pin 1 (DC ground) when active,
and oating (unconnected) when inactive. If used with an
inductive load, e.g., a relay, connect a diode in parallel with
the load, to protect against voltage transients.
Specications
0 V DC
12 V DC
Max load = 25 mA
0 to max 30 V DC
0 to max 30 V DC, open drain,
100 mA
1
DC ground
2
DC output 12 V, max 25 mA
3
Supervised input
4
Digital output
Power connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either
a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
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AXIS Q19-E Thermal Camera Series
Specifications
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User Manual Ver. M7.2
AXIS Q19-E Thermal Camera Series
© Axis Communications AB, 2021 - 2022
Date: June 2022
Part No. T10167107
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