Axis Q1941-E Installation Manual

INSTALLATION GUIDE

AXIS Q1931-E PT Mount Thermal Network Camera

About this Document

Japan -

この装置は、クラスA情報技術装置です。
この装置を家庭環境で使用すると電波妨害を引き起
こすことがあります。この場合には使用者が適切な
対策を講ずるよう要求されることがあります。

This document includes instructions for installing
AXIS Q1931-E PT Mount Thermal Network Camera on your
network. Previous experience of networking will be beneficial
when installing the product.

Legal Considerations

Video and audio surveillance can be prohibited by laws that vary
from country to country. Check the laws in your local region
before using this product for surveillance purposes. This product
includes one (1) H.264 decoder license and one (1) AAC decoder
license. To purchase further licenses, contact your reseller.

Liability

Every care has been taken in the preparation of this document.
Please inform your local Axis office of any inaccuracies or
omissions. Axis Communications AB cannot be held responsible
for any technical or typographical errors and reserves the right
to make changes to the product and documentation without
prior notice. Axis Communications AB makes no warranty of any
kind with regard to the material contained within this
document, including, but not limited to, the implied warranties
of merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for
incidental or consequential damages in connection with the
furnishing, performance or use of this material. This product is
only to be used for its intended purpose.

Intellectual Property Rights

Axis AB has intellectual property rights relating to technology
embodied in the product described in this document. In
particular, and without limitation, these intellectual property
rights may include one or more of the patents listed at
www.axis.com/patent.htm and one or more additional patents
or pending patent applications in the US and other countries.

Equipment Modifications

This equipment must be installed and used in strict accordance
with the instructions given in the user documentation. This
equipment contains no user-serviceable components.
Unauthorized equipment changes or modifications will
invalidate all applicable regulatory certifications and approvals.

Trademark Acknowledgments

Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux,
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows,
Windows Vista and WWW are registered trademarks of the
respective holders. Java and all Java-based trademarks and logos
are trademarks or registered trademarks of Oracle and/or its
affiliates. UPnP
Implementers Corporation.

TM

is a certification mark of the UPnPTM

Regulatory Information
Europe

This product complies with the applicable CE marking directives
and harmonized standards:

• Electromagnetic Compatibility (EMC) Directive 2004/108/EC.
See Electromagnetic Compatibility (EMC), on page 2.

• Low Voltage (LVD) Directive 2006/95/EC. See Safety below.

• Restrictions of Hazardous Substances (RoHS) Directive

2011/65/EU. See Disposal and Recycling below.
A copy of the original declaration of conformity may be obtained
from Axis Communications AB. See Contact Information below.

Electromagnetic Compatibility (EMC)

This equipment has been designed and tested to fulfill applicable
standards for:

• Radio frequency emission when installed according to the
instructions and used in its intended environment.

• Immunity to electrical and electromagnetic phenomena when
installed according to the instructions and used in its intended
environment.

USA - This equipment has been tested using a shielded

network cable (STP) and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in

Korea -

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શ֐࢕ӖЕیࡈ࢕Еࢇࢺࡶ࣯ࢂଜݤ؂Ԃֲ
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a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct
the interference at his own expense.
The product shall be connected using a shielded network cable
(STP) that is properly grounded.

Canada - This Class B digital apparatus complies with

Canadian ICES-003. The product shall be connected using a
shielded network cable (STP) that is properly grounded.
Cet appareil numérique de la classe B est confome à la norme
NMB-003 du Canada. Le produit doit être connecté à l'aide d'un
câble réseau blindé (STP) qui est correctement mis à la terre.

Europe - This digital equipment fulfills the requirements for

RF emission according to the Class A limit of EN 55022. The
product shall be connected using a shielded network cable (STP)
that is properly grounded. Notice! This is a Class A product. In a
domestic environment this product may cause RF interference,
in which case the user may be required to take adequate
measures.
This product fulfills the requirements for emissions and
immunity according to EN 50121-4 and IEC 62236-4 railway
applications.
This product fulfills the requirements for immunity according to
EN 61000-6-1 residential, commercial and light-industrial
environments.
This product fulfills the requirements for immunity according to
EN 61000-6-2 industrial environments.
This product fulfills the requirements for immunity according to
EN 55024 residential and commercial environments.

Australia - This digital equipment fulfills the requirements

for RF emission according to the Class A limit of AS/NZS CISPR

22. The product shall be connected using a shielded network
cable (STP) that is properly grounded. Notice! This is a Class A
product. In a domestic environment this product may cause RF
interference, in which case the user may be required to take
adequate measures.

Safety

This product complies with IEC/EN/UL 60950-1 and
IEC/EN/UL 60950-22, Safety of Information Technology
Equipment. The power supply used with this product shall fulfill
the requirements for Safety Extra Low Voltage (SELV) and
Limited Power Source (LPS) according to IEC/EN/UL 60950-1.

Disposal and Recycling

When this product has reached the end of its useful life, dispose
of it according to local laws and regulations. For information
about your nearest designated collection point, contact your
local authority responsible for waste disposal. In accordance
with local legislation, penalties may be applicable for incorrect
disposal of this waste.

Europe

This symbol means that the product shall not be
disposed of together with household or commercial
waste. Directive 2012/19/EU on waste electrical and
electronic equipment (WEEE) is applicable in the

European Union member states. To prevent potential
harm to human health and the environment, the product must
be disposed of in an approved and environmentally safe
recycling process. For information about your nearest designated
collection point, contact your local authority responsible for



waste disposal. Businesses should contact the product supplier
for information about how to dispose of this product correctly.
This product complies with the requirements of Directive
2011/65/EU on the restriction of the use of certain hazardous
substances in electrical and electronic equipment (RoHS).

China

This product complies with the requirements of the
legislative act Administration on the Control of
Pollution Caused by Electronic Information Products

(ACPEIP).

Contact Information

Axis Communications AB
Emdalavägen 14
223 69 Lund
Sweden
Tel: [phone]
Fax: [phone]

www.axis.com

Support

Should you require any technical assistance, please contact your
Axis reseller. If your questions cannot be answered immediately,
your reseller will forward your queries through the appropriate
channels to ensure a rapid response. If you are connected to the
Internet, you can:

• download user documentation and software updates

• find answers to resolved problems in the FAQ database. Search
by product, category, or phrase

• report problems to Axis support staff by logging in to your
private support area

• chat with Axis support staff (selected countries only)

• visit Axis Support at www.axis.com/techsup/

Learn More!

Visit Axis learning center www.axis.com/academy/ for useful
trainings, webinars, tutorials and guides.

English

Safeguards

Please read through this Installation Guide carefully before
installing the Axis product. Keep the Installation Guide for
further reference.

• Store the Axis product in a dry and ventilated environment.

• Avoid exposing the Axis product to vibration, shocks or heavy
pressure. Do not install the product on unstable brackets,
unstable or vibrating surfaces or walls, since this could cause
damage to the product.

• Only use applicable tools when installing the Axis product;
excessive force could cause damage to the product.

• Do not use chemicals, caustic agents, or aerosol cleaners. Use
a damp cloth for cleaning.

• Use only accessories that comply with technical specification
of the product. These can be provided by Axis or a third party.

• Use only spare parts provided by or recommended by Axis.

• Do not attempt to repair the product by yourself, contact Axis
or your Axis reseller for service matters.

• This Axis product shall be used in compliance with local laws
and regulations.

• The product shall be connected using a shielded network cable
(STP). All cables connecting the product to the network switch
shall be shielded (STP) and intended for their specific use.
Make sure that the network switch is properly grounded. See
Electromagnetic Compatibility (EMC) on page 2 for regulatory
requirements.

Transportation

• When transporting the Axis product, use the original
packaging or equivalent to prevent damage to the product.

Battery Replacement

This Axis product uses a 3.0 V CR2032 lithium battery as the
power supply for its internal real-time clock (RTC). Under normal
conditions this battery will last for a minimum of 5 years. Low
battery power affects the operation of the RTC, causing it to
reset at every power-up. A log message will appear when the
battery needs replacing. The battery should not be replaced
unless required!
If the battery does need replacing, please contact
www.axis.com/techsup for assistance.

• Dispose of used batteries according to the manufacturer's
instructions.

• Risk of explosion if battery is incorrectly replaced.

• Replace only with the same or equivalent battery, as
recommended by the manufacturer.

Français

Deutsch

Mesures de sécurité

Lisez attentivement le présent Guide d'installation avant
d'installer le produit Axis. Conservez le Guide d'installation pour
une utilisation ultérieure.

• Conservez le produit Axis dans un environnement sec et aéré.

• Évitez d'exposer le produit Axis aux vibrations, aux chocs ou à
une forte pression. N'installez pas le produit sur un support
instable, ou des surfaces ou des murs instables ou vibrants, car
cela pourrait l'endommager.

• N'utilisez que les outils applicables pour installer le produit
Axis ; une force excessive pourrait endommager le produit.

• Pour le nettoyage, n’utilisez ni produits chimiques, ni
substances caustiques ou aérosols. Utilisez un chiffon humide
pour le nettoyage.

• N’utilisez que des accessoires conformes aux caractéristiques
techniques du produit. Ceux-ci peuvent être fournis par Axis
ou par un fournisseur tiers.

• Utilisez uniquement des pièces de rechange fournies ou
recommandées par Axis.

• Ne tentez pas de réparer le produit vous-même, contactez Axis
ou votre revendeur Axis pour toute réparation.

• Ce produit Axis doit être utilisé conformément aux lois et
réglementations locales en vigueur.

• Le produit doit être connecté à l'aide d'un câble réseau blindé
(STP). Tous les câbles de raccordement du produit au
commutateur réseau doivent être blindés (STP) et destinés à
leur usage spécifique. Assurez-vous que le commutateur
réseau est correctement mis à la terre. Voir la compatibilité
électromagnétique (CEM) sur la page 2 pour les exigences
réglementaires.

Transport

• Pour transporter le produit Axis et éviter de l'endommager,
utilisez l'emballage d'origine ou un emballage équivalent.

Remplacement des piles

Ce produit Axis nécessite une pile au lithium CR2032 de 3,0 V
pour l'alimentation de son horloge en temps réel interne. Dans
des conditions normales d'utilisation, cette pile est censée durer
au moins 5 ans. Si la pile est faible, le fonctionnement de
l'horloge en temps réel peut être affecté et entraîner sa
réinitialisation à chaque mise sous tension. Un message
enregistré apparaît lorsque la pile doit être remplacée. Ne
remplacez la pile qu'en cas de nécessité !
Si la pile doit être remplacée, veuillez contacter
www.axis.com/techsup pour obtenir de l’aide.

Jetez les piles usagées conformément aux consignes du
fabricant.

• Le remplacement incorrect de la pile peut entraîner un risque
d'explosion.

• Remplacez la pile par une pile identique ou équivalente
uniquement, en respectant les recommandations du fabricant.

Sicherheitsvorkehrungen

Bitte lesen Sie diese Installationsanleitung sorgfältig durch,
bevor Sie mit der Installation des Axis Produkts beginnen. Halten
Sie die Installationsanleitung bereit, falls Sie darauf
zurückgreifen müssen.

• Lagern Sie das Axis-Produkt in einer trockenen und belüfteten
Umgebung.

• Setzen Sie das Axis Produkt keinen Vibrationen,
Erschütterungen oder starkem Druck aus. Installieren Sie das
Produkt nicht an instabilen Halterungen oder instabilen oder
vibrierenden Oberflächen oder Mauern, da dadurch das
Produkt beschädigt werden könnte.

• Verwenden Sie bei der Installation des Axis Produkts nur
geeignetes Werkzeug; zu hoher Kraftaufwand kann das
Produkt beschädigen.

• Verwenden Sie keine chemischen, ätzenden oder
aerosolhaltigen Reinigungsmittel. Verwenden Sie zur
Reinigung ein feuchtes Tuch.

• Verwenden Sie nur Zubehör, das den technischen
Spezifikationen des Produkts entspricht. Dieses ist von Axis
oder Drittanbietern erhältlich.

• Verwenden Sie nur Ersatzteile, die von Axis empfohlen bzw.
bereitgestellt wurden.

• Versuchen Sie nicht, das Produkt selbst zu reparieren. Wenden
Sie sich bei Service-Angelegenheiten an Axis oder an Ihren
Axis-Händler.

• Verwenden Sie dieses Axis-Produkt unter Beachtung der vor
Ort geltenden rechtlichen Bestimmungen.

• Das Produkt sollte mit einem geschirmten Netzwerkkabel (STP)
verbunden werden. Alle Kabel, die ein Produkt mit einem
Netzwerk-Switch verbinden, sollten geschirmt (STP) und für
ihren spezifischen Gebrauch geeignet sein. Stellen Sie sicher,
dass der Netzwerk-Switch ordnungsgemäß geerdet ist. Siehe
Electromagnetic Compatibility (EMC) auf Seite 2 bezüglich der
behördlichen Anforderungen.

Transport

• Transportieren Sie das Axis-Produkt nur in der
Originalverpackung bzw. in einer vergleichbaren Verpackung,
damit das Produkt nicht beschädigt wird.

Batteriewechsel

Dieses Axis-Produkt ist mit einer 3,0 V CR2032 Lithium-Batterie
als Stromversorgung für die interne Echtzeituhr (RTC)
ausgestattet. Unter normalen Bedingungen hält die Batterie
mindestens 5 Jahre. Bei entladener Batterie ist der Betrieb der
Echtzeituhr nicht mehr ausreichend gewährleistet, so dass die
Uhr bei jedem Systemstart zurückgesetzt wird. Sie erhalten eine
Protokollnachricht, wenn ein Batteriewechsel erforderlich ist.
Die Batterie sollte erst bei Bedarf gewechselt werden.
Unter www.axis.com/techsup finden Sie Informationen darüber,
was Sie beim Austausch der Batterie beachten müssen.

• Verbrauchte Batterien sind gemäß den Herstelleranweisungen
zu entsorgen.

• Explosionsgefahr bei fehlerhaftem Batteriewechsel!

• Die Batterie muss durch dasselbe oder ein gleichwertiges
Fabrikat ersetzt werden, das vom Hersteller zugelassen ist.

Italiano

Español

Sicurezza

Leggere attentamente questa Guida all'installazione prima di
installare un prodotto Axis. Conservare la Guida all'installazione
per ulteriori riferimenti.

• Conservare il prodotto Axis in un ambiente asciutto e ben
ventilato.

• Evitare di esporre il prodotto Axis alle vibrazioni, agli urti o a
forte pressione. Non installare il prodotto su staffe instabili,
superfici o pareti instabili o vibranti, poiché ciò potrebbe
danneggiare il prodotto.

• Utilizzare solo strumenti idonei quando si installa il prodotto
Axis. Una forza eccessiva potrebbe danneggiare il prodotto.

• Non utilizzare sostanze chimiche, agenti caustici o detergenti
spray. Utilizzare un panno umido per la pulizia.

• Utilizzare solo accessori conformi con le specifiche tecniche
del prodotto. Queste possono essere fornite da Axis o da terze
parti.

• Utilizzare solo parti di ricambio fornite o raccomandate da
Axis.

• Non tentare di riparare il prodotto da soli, contattare Axis o il
rivenditore di zona Axis per assistenza.

• Questo prodotto Axis deve essere utilizzato in conformità alle
leggi e alle disposizioni locali.

• Il prodotto deve essere connesso utilizzando cavi schermati
(STP). Ogni cavo che connette il prodotto allo switch deve
essere schermato (STP) e concepito per l'uso specifico.
Assicurarsi che lo switch sia adeguatamente connesso a terra.
Per i requisiti normativi consultare Electromagnetic
Compatibility (EMC) alla pagina 2.

Trasporto

• Quando si trasporta il prodotto Axis, utilizzare l'imballo
originale o un imballo equivalente per evitare di danneggiare il
prodotto.

Sostituzione della batteria

Questo prodotto Axis utilizza una batteria al litio CR2032 da

3.0 V per alimentare il real-time clock (RTC) interno. In normali

condizioni questa batteria ha una durata di almeno 5 anni. La
batteria scarica influisce sul funzionamento dell'RTC, che viene
reimpostato ad ogni accensione. Un messaggio di registro
apparirà quando la batteria dovrà essere sostituita. La batteria
non deve essere sostituita a meno che non sia necessario.
Se la batteria non deve essere sostituita, contattare
www.axis.com/techsup per assistenza.

• Smaltire le batterie usate secondo le istruzioni del produttore.

• Rischio di esplosione se la batteria non viene sostituita
correttamente.

• Sostituire solo con una batteria identica o equivalente, come
raccomandato dal produttore.

Medidas preventivas

Lea detenidamente esta Guía de instalación antes de instalar el
producto Axis. Guarde la Guía de instalación para poder
consultarla en el futuro.

• Guarde el producto Axis en un entorno seco y ventilado.

• Evite exponer el producto Axis a vibraciones, golpes o
presiones excesivas. No instale el producto en soportes
inestables ni en superficies o paredes inestables o con
vibraciones, ya que esto podría dañarlo.

• Utilice solo las herramientas apropiadas para instalar el
producto Axis; una fuerza excesiva podría dañarlo.

• No utilice productos químicos, agentes cáusticos ni
limpiadores en aerosol. Límpielo con un paño húmedo.

• Utilice solo accesorios que cumplan las especificaciones
técnicas del producto. Puede obtenerlos de Axis o de un
tercero.

• Utilice solo piezas de recambio suministradas o recomendadas
por Axis.

• No intente reparar el producto usted mismo, póngase en
contacto con Axis o con el distribuidor de Axis para los temas
de servicio técnico.

• Este producto Axis se utilizará de conformidad con la
legislación y normativas locales.

• El producto deberá ser conectado utilizando un cable de red
blindado (STP). Los cables conectados del producto al switch
deberán ser blindados (STP) y apropiados para su uso
específico. Asegúrese de que el switch esté correctamente
conectado a masa. Vea las Compatibilidades
Electromagnéticas (EMC), en la página 2, para los requisitos
reglamentarios.

Transporte

• A la hora de transportar el producto Axis, utilice el embalaje
original o uno equivalente para no dañar el producto.

Sustitución de la batería

Este producto Axis utiliza una batería de litio CR2032 3.0 de 3,0
V como fuente de alimentación para su reloj de tiempo real
interno (RTC). En condiciones normales, esta batería durará un
mínimo de 5 años. Cuando la batería tiene poca carga, el
funcionamiento del RTC se puede ver afectado, ya que esto
puede hacer que se reinicie cada vez que se encienda. Aparecerá
un mensaje de registro cuando sea necesario sustituir la batería.
No se debe sustituir la batería a menos que sea necesario.
Si necesita sustituir la batería, visite la página
www.axis.com/techsup para recibir asistencia.

• Deseche las baterías usadas según las instrucciones del
fabricante.

• Existe peligro de explosión si la batería se sustituye de forma
incorrecta.

• Utilice solo baterías de recambio iguales o equivalentes, de
acuerdo con las recomendaciones del fabricante.