Axis Q1921 User Manual
USER MANUAL
AXIS Q19 Thermal Camera Series
AXIS Q1910 Thermal Network Camera
AXIS Q1910-E Thermal Network Camera
AXIS Q1921 Thermal Network Camera
AXIS Q1921-E Thermal Network Camera
AXIS Q1922 Thermal Network Camera
AXIS Q1922-E Thermal Network Camera
Notices
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ࢷળࢶଢԻ۰શӖЕیࡈЕࢇࢺࡶ
࣯ࢂଜݤԂֲɼࢽ࠹ࢂࠇ߾۰یࡈଜЕ
ʨࡶּࢶࡳԻଢТЬ
信障害を引き起こすことがあります。 取扱説明書に
従って正しい取り扱いをして下さい。
AXIS Q1922/-E:
この装置は、クラスA情報技術装置
です。この装置を家庭環境で使用すると電波妨害を
引き起こすことがあります。この場合には使用者が適
切な対策を講ずるよう要求されることがあります。
This manual is intended for administrators and users of
AXIS Q1910/-E/AXIS Q1921/-E/AXIS Q1922/-E Thermal Network Camera,
and is applicable for firmware release 5.20 and later. It includes instructions
for using and managing the camera on your network. Previous experience of
networking will be of use when using this product. Some knowledge of UNIX
or Linux-based systems may also be beneficial, for developing shell scripts
and applications. Later versions of this document will be posted to the Axis
Website, as required. See also the product’s online help, available via the
web-based interface.
Liability
Every care has been taken in the preparation of this manual. Please inform
your local Axis office of any inaccuracies or omissions. Axis Communications
AB cannot be held responsible for any technical or typographical errors and
reserves the right to make changes to the product and manuals without
prior notice. Axis Communications AB makes no warranty of any kind with
regard to the material contained within this document, including, but not
limited to, the implied warranties of merchantability and fitness for a
particular purpose. Axis Communications AB shall not be liable nor
responsible for incidental or consequential damages in connection with the
furnishing, performance or use of this material. This product is only to be
used for its intended purpose.
Intellectual Property Rights
Axis Communications AB has intellectual property rights relating to
technology embodied in the product described in this document. In
particular, and without limitation, these intellectual property rights may
include one or more of the patents listed at http://www.axis.com/patent.htm
and one or more additional patents or pending patent applications in the US
and other countries.
This product contains licensed third-party software. See the menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer, Inc., under the
terms of Apple Public Source License 2.0 (see
http://www.opensource.apple.com/apsl/).
The source code is available from:
http://developer.apple.com/darwin/projects/bonjour/
Equipment Modifications
This equipment must be installed and used in strict accordance with the
instructions given in the user documentation. This equipment contains no
user-serviceable components. Unauthorized equipment changes or
modifications will invalidate all applicable regulatory certifications and
approvals.
Trademark Acknowledgments
Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux, Microsoft,
Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows Vista and
WWW are registered trademarks of the respective holders. Java and
all Java-based trademarks and logos are trademarks or registered
trademarks of Oracle and/or its affiliates. UPnPTM is a certification
mark of the UPnP
Support
Should you require any technical assistance, please contact your Axis
reseller. If your questions cannot be answered immediately, your reseller will
forward your queries through the appropriate channels to ensure a rapid
response. If you are connected to the Internet, you can:
• download user documentation and firmware updates
• find answers to resolved problems in the FAQ database. Search by product,
category, or phrases
• report problems to Axis support by logging in to your private support area
• visit Axis Support at www.axis.com/techsup
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfill applicable standards
for:
• Radio frequency emission when installed according to the instructions and
used in its intended environment.
• Immunity to electrical and electromagnetic phenomena when installed
according to the instructions and used in its intended environment.
USA - Depending on the characteristics of the electrical environment,
using shielded cables (STP) may be appropriate, in which case the following
is applicable: This equipment has been tested using shielded cables (STP) and
found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause
TM
Implementers Corporation.
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Canada - This Class B digital apparatus complies with Canadian ICES-003.
Europe - This digital equipment fulfills the requirements for RF
emission according to the Class B limit of EN 55022. This product fulfills the
requirements for emissions and immunity according to EN 50121-4 railway
applications. This product fulfills the requirements for immunity according to
EN 61000-6-1 residential, commercial and light-industry environments. This
product fulfills the requirements for immunity according to EN 61000-6-2
industrial environments. This product fulfills the requirements for immunity
according to EN 55024 office and commercial environments.
Australia - This digital equipment fulfills the requirements for RF emission
according to the Class B limit of AS/NZS CISPR 22.
Safeguards and Warnings
To install AXIS Q1910/-E/AXIS Q1921/-E/AXIS Q1922/-E Thermal Network
Camera, refer to the Installation Guide supplied with your product.
Caution!
• When transporting the Axis product, use the original packing or equivalent
to prevent damage to the product.
• Store the Axis product in a dry and ventilated environment. Keep the
storage and operating temperature within the limits stated in this User
Manual.
• Avoid exposing the Axis product to vibration, shocks or heavy pressure and
do not install the camera on unstable brackets, unstable or vibrating
surfaces or walls, since this could cause damage to the product.
• Only use handtools when installing the Axis product, the use of electrical
tools or excessive force could cause damage to the product.
• Do not aim the camera lens toward the sun or other high-intensity
radiation sources since this could cause damage to the sensor.
• Do not use chemicals, caustic agents, or aerosol cleaners. Use a damp cloth
for cleaning.
• Use only accessories that comply with technical specification of the
product. These can be provided by Axis or a third party.
• Do not attempt to repair the product by yourself, contact Axis or your Axis
reseller for service matters.
Important!
• This Axis product must be used in compliance with local laws and
regulations.
• To use this Axis product outdoors, it must be installed in an approved
outdoor housing. Please install Axis outdoor-ready products for outdoor use
or see www.axis.com for more information on outdoor housing and other
accessories.
• Do not install the camera near heat sources since fluctuating temperatures
may affect image quality.
• The Axis product should be installed by a trained professional. Please
observe relevant national and local regulations for the installation.
AXIS Q19 Thermal Camera Series
Copyright© Axis Communications AB, 2010-2012
July 2012 Part no. 48466
User Manual
Rev. 3.1
AXIS Q19 Series - Table of contents
Table of contents
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Key features
Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accessing the camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Access from a browser
Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting the root password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Video Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
How to stream H.264
Motion JPEG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Alternative methods of accessing the video stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setup Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Basic Setup
Video & Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Video Stream
Stream Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Overlay Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Privacy Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Audio Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Live View Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Layout
PTZ (Pan Tilt Zoom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Installing a Pan/Tilt device
Preset Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Guard Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Driver Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Control Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Event Servers
Event Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Camera tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Port Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Recording List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Continuous Recording
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Security
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
LED Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Resetting to the factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Checking the firmware
Upgrading the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Symptoms, possible causes, and remedial action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Technical Specifications for AXIS Q1910/-E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Technical Specifications for AXIS Q1921/-E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Technical Specifications for AXIS Q1922/-E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
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3
AXIS Q19 Series - Table of contents
General performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4
AXIS Q19 Series - Product overview
Product overview
This manual applies to the following products:
• AXIS Q1910 Thermal Network Camera (indoor use)
• AXIS Q1910-E Thermal Network Camera (outdoor use)
• AXIS Q1921 Thermal Network Camera (indoor use)
• AXIS Q1921-E Thermal Network Camera (outdoor use)
• AXIS Q1922 Thermal Network Camera (indoor use)
• AXIS Q1922-E Thermal Network Camera (outdoor use)
AXIS Q1910/-E/AXIS Q1921/-E/AXIS Q1922/-E Thermal Network Cameras use thermal imaging technology to detect and
convert thermal radiation to images. Thermal radiation, or heat, is a type of electromagnetic radiation emitted by all objects,
even by cold objects like ice. Thermal cameras do not require any visible light and can operate in complete darkness and
difficult weather conditions such as smoke, haze, dust and light fog.
Images produced by a thermal camera show the temperature variations in the scene. Thermal images are often displayed in
bright, intense colors which are created digitally to help the human eye distinguish details in the scene. Each color represents
a different temperature; white and red are usually used for higher temperatures, while green, blue and violet are used for
colder ones.
AXIS Q19 Thermal Camera Series has all the features of Axis other high-end network video products and can be seamlessly
integrated into an existing IP-surveillance system. Due to export regulations for dual-use goods, the frame rate is limited to
8.3 fps in some countries.
Standard lenses and housings cannot be used with thermal network cameras because glass blocks thermal radiation.
For more information on thermal imaging, please refer to the white paper on thermal cameras available at www.axis.com
For more information on Johnson’s criteria, please refer to the white paper on Johnson’s criteria available at www.axis.com
Key features
• Thermal imaging for IP-Surveillance
AXIS Q19 Series offers - for its class - competitive thermal imaging capabilities that allow the user to detect people,
objects and incidents in complete darkness and during challenging weather conditions - 24 hours a day, seven days a
week.
• Lens alternatives for different applications
With a resolutions of 640x480 (AXIS Q1922/-E) and 384x288 (AXIS Q1921/-E ) and the possibility of using different
lenses the thermal network camera has the ability to detect objects at greater distances and providing a wider field of
view. All lenses can be changed in the field. The new lenses in combination with advance image processing software
improve the image quality.
• Outdoor-ready model with window heater
AXIS Q1910-E, AXIS Q1921-E and AXIS Q1922-E are out-of-the-box, outdoor-ready thermal network cameras and
come with a built-in heater for the germanium window.
• Power over Ethernet
Power over Ethernet (IEEE 802.3af) supplies power to the cameras via the network, eliminating the need for power
cables and reducing installation costs.
• Multiple H.264 streams with individual palette settings
AXIS Q19 Series is among the first thermal cameras with H.264 support, which provides up to 80% lower bandwidth
and storage needs than Motion JPEG. The cameras provide multiple, individually configurable video streams in H.264
and Motion JPEG, and each stream can have its own color palette setting.
• Intelligent video capabilities
AXIS Q19 Series offers intelligent video capabilities such as video motion detection, audio detection, and detection of
tampering attempts. The cameras also provide capacity for third-party analytics modules and AXIS Camera Application Platform.
• Local storage
The cameras come with a built-in slot for an SD card (SD/SDHC), enabling storage of more than a month of recordings, without any external equipment.
5
AXIS Q19 Series - Product overview
• Audio support
AXIS Q19 Series supports two-way audio.
• Extended support for Pan/Tilt heads
AXIS Q19 Series supports Axis Pan/Tilt heads as well as products from other suppliers. See www.axis.com for a full list
of supported products.
6
Status indicator LED
Screw mount for wall/ceiling stand
AXIS Q1910/Q1921/Q1922
AXIS Q1910-E/Q1921-E/Q1922-E
Hardware overview
Audio in
Audio out
Network connector (PoE)
Control button
I/O terminal connector
Power indicator LED
Network indicator LED
Window heater connector
RS-422/485 connector
Connector (not used)
SD card slot
Power connector
Serial number label
Rear view
Bottom view
Internal microphone
(AXIS Q1910/Q1921/Q1922 only)
Example images: AXIS Q1910/-E
Button (not used)
LED (not used)
AXIS Q19 Series - Product overview
7
AXIS Q19 Series - Product overview
DC power input
AC power input
Unit connectors
Network connector - RJ-45 Ethernet connector. Supports PoE (Power over Ethernet, class 3).
Note:
Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded
network cable (STP) may be appropriate or required. Any network cables that are routed in outdoor environments or
similar shall be shielded (STP) and intended for their specific use. Make sure that the network switch is properly
grounded. Electromagnetic Compatibility (EMC) for regulatory requirements.
Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono s
Audio out (green) - 3.5 mm output for audio (line level), can be connected to a public address (PA) system or an active
speaker with a built-in amplifier. A pair of headphones can also be connected. A stereo connector must be used for audio out.
ignal (left channel is used from a stereo signal).
SD memory card slot - A standard or high capacity SD card (not included) can be
storage.
Note:
ore removal, the SD card should be unmounted to prevent corruption of recordings. To unmount the SD card, go to
Bef
Setup > Systems Options > Storage > SD Card and click Unmount.
Window heater connector - 3-pin terminal block for connection of the
Serial number label - Part number (P/N) and Serial number (S/N). The serial number may be required during installation.
Power connector - 3-pin terminal block for power input. Use a limited power source, su
power output does not exceed either 100 W or 5 A. If the Axis product's input voltage is less than 20 V, the current from the
mains adaptor shall still be limited to ≤ 5 A. If the mains adaptor has a higher output voltage than 20 V, its power output shall
still be limited to ≤ 100 W.
Model DC power input AC power input
AXIS Q1910 8-20 V DC, max 10 W 20-24 V AC, max 15 VA 50/60 Hz
AXIS Q1910-E 8-20 V DC, max 13 W 11-15 V AC, max 18 VA 50/60 Hz
AXIS Q1921 8-20 V DC, max 7 W 20-24 V AC, max 13 VA 50/60 Hz
AXIS Q1921-E 8-20 V DC, max 12 W 11-15 V AC,, max 18 VA 50/60 Hz
AXIS Q1922 8-20 V DC, max 9 W 20-24 V AC, max 14 VA 50/60 Hz
AXIS Q1910-E/Q1921-E/Q1922-E window heater.
used for local recording with removable
ch as a mains adaptor, which rated
AXIS Q1922-E 8-20 V DC, max 13 W 20-24 V AC, max 20 VA 50/60 Hz
Caution!
Incorrect connection of the wires could cause damage to the camera.
8
AXIS Q19 Series - Product overview
4
321
RS-485/422
RX/TX TX
4321
Control button - The control button is used for
• Restoring the camera to factory default settings, see Resetting to the factory default settings, on page 49.
• Connecting to AXIS Internet Dynamic
• Connecting to an AXIS Video Hosting System service, see page 42. To connect, press and hold the button until the status LED flashes green.
DNS Service, see page 42. To connect, press the button once.
RS-485/422 connector - Two 2-pin terminal blocks for RS-485/422 serial interface used
PT devices.
The RS-485/422 serial port can be configured in the following port modes:
• Bidirectional RS-485 half-duplex port for data transmission using two wires, one combined
RX/TX pair.
• Bidirectional RS-485 full-duplex port for data transmission usi
ng four wires, one RX pair and
one TX pair.
• Unidirectional RS-422 port for transmitting or receiving data using two wires, RX- or TX
• Bidirectional RS-422 full duplex port for data transmission (point-t
o-point) using four wires, one RX pair and one TX
pair
Function Pin Notes
RS 485/422TX(A) 1 TX pair for RS-422 and 4-wire RS-485
RS 485/422TX(B) 2
RS-485A alt RS-485/422RX(A) 3 RX pair for all modes (combined RX/TX for 2-wire RS-485)
RS-485B alt RS-485/422RX(B) 4
I/O terminal connector
Used in applications for e.g. motion detection, event triggering
auxiliary power and a GND pin, the network camera has 2 pins
output. These pins provide the interface to:
and alarm notifications. In addition to an
that can be configured as either input or
to control auxiliary equipment, e.g.
pair.
• Transistor output - For connecting external devices suc
h as relays and LEDs. Connected devices can
be activated by VAPIX application programming interface (API), by output buttons on the Live View page or by an
Event Type. The output will show as active (shown under Events > Port Status) if the alarm device is activated.
• Digital input - An alarm input for connecting devices that
ple: PIRs, door/window contacts, glass break detectors, etc. When a signal
can toggle between an open and closed circuit, for exam-
is received the state changes and the input
becomes active (shown under Events > Port Status.)
Function Pin Notes Specifications
GND 1 Ground
3.3 V DC Power 2 Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
Configurable (Input
or Output)
3 - 4 Digital input - Connect to GND to activate, or leave
ting (or unconnected) to deactivate.
floa
Digital output — Internal connection to ground when
activated, float
used with an inductive load, e.g. a relay, a diode must
be connected in parallel with the load, for protection
against voltage transients
ing (unconnected) when deactivated. If
Max load = 250 mA
0 to +40 V DC
Max load = 100 mA
Max voltage = + 40 V DC
9
LED indicators
LED Color Indication
Network Green Steady for connection to a 100 Mbit/s network. Flashes for network activity.
AXIS Q19 Series - Product overview
Amber Steady for connection to 10 Mbit/s network. Flashes
Unlit No network connection.
Status Green Steady green for normal operation.
Note: The Status LED can be configured to be unlit
when the camera is accessed. To configure, go to Setup > System Options > LED. See the
online help files for more information.
Amber Steady during startup, during reset to factory
Red Slow flash for failed upgrade.
Power Green Normal operation.
Amber Flashes green/amber during firmware upgrade.
for network activity.
during normal operation, or to flash only
default or when restoring settings.
10
AXIS Q19 Series - Accessing the camera
Setup - Provides all the tools for configuring the camera to requirements.
Help - Displays online help on all
aspects of using the camera.
Accessing the camera
To install the thermal network camera, refer to the Installation Guide supplied with your product.
The thermal network camera can be used with most standard operating systems and
Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. For more information, see
www.axis.com
Notes:
To view streaming video in Internet Explorer, set your browser to allow ActiveX controls and install AXIS Media
•
Control (AMC) on your workstation.
• QuickTime
• If your workstation restricts the use of additional software components, the camera can be configured to use a Java
applet for viewing Motion JPEG.
• The network camera includes one (1) decoder license for viewing H.264 video streams and one (1) AAC audio license.
These are automatically installed with AMC. The administrator can disable the decoder installation, to prevent
installation of unlicensed copies.
TM
is also supported for viewing streaming H.264 video and for audio.
browsers. The recommended browsers are
Access from a browser
1. Start a browser (Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name of the camera in the Location/Address field of your browser.
To access the camera from a Macintosh computer (Mac OSX), click on the Bonjour tab and select your camera from
the drop-down list.
3. If this is the first time you are accessing the camera, see Setting the root password, on page 12. Otherwise enter your
user name and password, set by the administrator.
4. The camera’s Live View page appears in your browser.
Note:
The layout of t
examples and functions featured here may differ from those displayed on your own Live View page.
he Live View page may have been customized to specific requirements. Consequently, some of the
11
AXIS Q19 Series - Accessing the camera
To configure the password
directly via an unencrypted
connection, enter the password here.
To create an HTTPS connection,
start by clicking this button.
Access from the Internet
Once connected, the camera is accessible on your local network (LAN). To access the camera from the Internet you must
configure your broadband router to allow incoming data traffic to the camera. To do this, enable the NAT-traversal feature,
which will attempt to automatically configure the router to allow access to the camera. This is enabled from Setup > System
Options > Network > TCP/IP Advanced.
For more information, please see NAT traversal (port mapping) for IPv4, on page
Service at www.axiscam.net For Technical notes on this and other topics, visit Axis Support web at www.axis.com/techsup
43. See also the AXIS Internet Dynamic DNS
Setting the root password
To gain access to the product, the password for the default administrator user ‘root’ must be set. This is done in the Configure
Root Password dialog, which is displayed when the network camera is accessed for the first time. To prevent network
eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate.
Note:
HTTPS (Hypertext Transfer
ers. The HTTPS certificate controls the encrypted exchange of information.
To set the password via a standard HTTP connection, enter it direct
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click the Create self-signed certificate button.
2. Provide the requested information and click OK. The certificate is created and the password can now be set securely.
All traffic to and from the network camera is encrypted from this point on.
3. Enter a password and then re-enter it to confirm the spelling. Click OK. The password has now been configured.
Protocol over SSL) is a protocol used to encrypt the traffic between web browsers and serv-
ly in the first dialog shown below.
Notes:
•
The default administrator user root cannot be deleted.
• If the password for root is lost, the network camera must be reset to the factory default settings. See page 49.
• If prompted, click Yes to install AXIS Media Control, which allows viewing of the video stream in Internet Explorer.
You will need administrator rights on the computer to do this. If using Windows Vista or Windows 7 you must also run
Internet Explorer as administrator; right-click the Internet Explorer icon and select Run as administrator.
• If required, click the link to install missing decoders.
12
AXIS Q19 Series - Accessing the camera
Stop screw
Focus adjustment - AXIS Q1921/-E/Q1922/-E
If required, follow these instructions to focus AXIS Q1921/-E/Q1922/-E :
1. Unscrew the stop screw on the lens, using a slotted screwdriver 1.8 mm.
2. Adjust lens to focus as required.
3. Tighten the stop screw.
Note:
AXIS Q1910/-E has a fixed-focus lens set to infinity and cannot be adjusted.
13
AXIS Q19 Series - Accessing the camera
The Live View page
If your network camera has been customized to meet specific requirements the buttons and other items described below may
or may not be displayed on the Live View page. The following provides an overview of each available button.
General controls
The Stream Profile drop-down list allows you to select a customized or pre-programmed stream
profile on the Live View page. Stream profiles are configured under Video & Audio > Stream Pro-
files, see Stream Profiles, on page 21, for more information.
The Palette drop-down list allows you to apply a palette to the image. See Image Appearance, on
page 19.
The Trigger buttons can trigger an event directly from the Live View page. These are configured
under Setup > Live View Config > Layout.
(AXIS Q1910-E/Q1921-E/Q1922-E) The He
minutes the heater should run when the button is clicked.
The Snapshot button saves a snapshot of the video image currently on display. Right-click on the
video image to save it in JPEG format on your computer. This button is primarily intended for use
when the AXIS Medial Control viewer toolbar is not available.
tput buttons control the output directly from the Live View page. These buttons are config-
The Ou
ured under Setup > Live View Config > Layout:
Pulse – Click this button to activate the output for a defined period of time, e.g. switching a light on
for 20 seconds.
Active/Inactive – Click these buttons to manually start and stop a connected device, e.g. switch a
light on/off.
Audio clips
drop-down list and click play.
AXIS Media Control toolbar
The AXIS Media Control viewer toolbar is available in Internet
more information. The toolbar displays the following buttons:
The Play
button connects to the product and playing a live video stream.
can be played manually from the Live View page. Select the audio clip from the
ater button manually starts the heater. Set the number of
Explorer only. See AXIS Media Control (AMC), on page 17 for
The Stop button stops
The Snapshot
the AMC Control Panel.
Click the Vie
computer keyboard to exit full screen, or right-click and select the option to exit.
The Record button is used to start a recording directly from the Live View page. The recording is saved in the folder
specified in the Recording tab in the AMC Control Panel.
w Full Screen button to make the video image fill the entire screen area. Press Esc (Escape) on the
the live video stream being played.
button saves a snapshot of the video image on display. The image is saved in the folder specified in
14
AXIS Q19 Series - Accessing the camera
AMC audio controls
AMC audio buttons control the speakers and microphone connected to the computer. The buttons are only visible when audio
is enabled.
Speaker buttons – Click to switch the sound on or off.
Microphone buttons – Click to switch the sound on or off.
In Simplex - Network Camera speaker only mode, click this button to stop sending audio to the camera.
Use the slider to control the volume on the speaker and microphone.
Full-duplex mode
Simultaneous two-way audio allowing you to transmit and receive audio (talk and listen) at the same time.
There is no echo cancellation; if feedback loops appear, try moving the microphone or the speaker.
Half-duplex mode
Audio can be transmitted in both directions bet
direction at a time. The Talk/Listen button is used to switch between sending and receiving audio. The button
can be configured from the Audio tab in the AMC control panel:
• Push-To-Talk mode: Click and hold the button to talk/send; release the button to listen
• Toggle mode: Click once to switch between talking and listening
Simplex - Thermal Network Camera speaker only mode
Audio can be transmitted in both directions bet
direction at a time. To send audio, the Talk and Microphone buttons must both be enabled. Click either button
to stop audio transmission.
ween the Axis product and the client computer, but only in one
ween the Axis product and the client computer, but only in one
Pan/Tilt/Zoom Controls
The Live View page also displays the Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified
users under System Options > Security > Users.
With the P
request or release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.
TZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to
Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the
mouse pointer.
Click the Center mode button and click on a position in the image to center the camera view on that position.
Pan and Tilt bars – Click a position directly on the bar to steer the camera view directly to the new position in
one smooth movement or click on the arrows at the ends of th
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.
User-defined buttons can also appear in the Control panel, see Controls, on page 29.
Select a PTZ preset position to steer the camera view to the saved position, see Preset Positions,
on page 28.
e bars to steer the camera in steps.
The PTZ controls can be disabled under PTZ > Advanced > Controls, see Controls, on page 29.
15
AXIS Q19 Series - Video Streams
Video Streams
The network camera provides several image and video stream formats. Your requirements and the properties of your network
will determine the type you use.
The Live View page in the network camera provides access to
H.264 and Motion JPEG video streams, and to the list of
available stream profiles. Other applications and clients can also access these video streams/images directly, without going via
the Live View page.
How to stream H.264
This video compression standard makes good use of bandwidth, and can provide high quality video streams at less than
1 Mbit/s.
Deciding which combination of protocols and methods to use depends
your network. The available options in AXIS Media Control are:
Unicast RTP This unicast method (RTP over UDP) is used for live
RTP over RTSP This unicast method (RTP t
RTP over RTSP over HTTP This unicast method can be used to traverse fire-
Multicast RTP This method (RTP over UDP) should be us
unicast video, especially when it is important to
always have an up-to-date video stream, even if
some images are dropped.
useful as it is relatively simple to configure firewalls
to allow RTSP traffic.
walls. Firewalls are commonly configured to allow
he HTTP protocol, thus allowing RTP to be tunneled.
t
if some images are dropped.
Multicasting provides the most efficient usage of bandw
simultaneously. A multicast cannot however, pass a network router unless the router is configured to allow this.
It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers co
nections.
unneled over RTSP) is
unt as one unicast viewer in the maximum total of 10 simultaneous con-
on your viewing requirements, and on the properties of
Unicasting is used for video-on-demand transmission, so
hat there is no video traffic on the network until a client
t
connects and requests the stream.
Note that there are a maximum
cast connections.
ed for live multicast video. The video stream is always up-to-date, even
idth when there are large numbers of clients viewing
of 10 simultaneous uni-
AXIS Media Control negotiates with the camera to determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.
Important!
64 and AAC are licensed technologies. The network camera includes one H.264 viewing client license and one AAC
H.2
audio client license. Installing additional unlicensed copies of the clients is prohibited. To purchase additional licenses,
contact your Axis reseller.
Motion JPEG
This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate
sufficient to create a stream that shows constantly updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but
image contained in the stream. The recommended method of accessing Motion JPEG live video from the network camera is to
use the AXIS Media Control (AMC) in Internet Explorer in Windows.
provides excellent image quality and access to every
16
AXIS Media Control (AMC)
<ip> = IP address
The recommended method of accessing live video from the network camera
is to use the AXIS Media Control (AMC) in Internet Explorer in Windows.
The AMC Control Panel can be used to configure various video and audio
ttings. Please see the readme file included in the tool for more
se
information.
AXIS Q19 Series - Video Streams
The AMC Control Panel is automatically installed on first
can be configured. Open the AMC Control Panel from:
• Windows Control Panel (from the Start menu)
• Alternatively, right-click the video image in In
click Settings
use, after which it
ternet Explorer and
Alternative methods of accessing the video stream
Video/images from the network camera can also be accessed in the
following ways:
• Motion JPEG server push (if supported by the client, Firef
nection to the browser and sends data as and when required, for as long as required.
• Still JPEG images in a browser. Enter the path -
• Windows Media Player. This requires AXIS Media Control and the H.264 viewing client to be installed. The paths that
can be used are listed below in the order of preference:
• Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
•
• Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
• Multicast: axrtpm://<ip>/axis-media/media.amp
• To access the video stream from Qu
• rtsp://<ip>/axis-media/media.amp
rtsp://<ip>/axis-media/media.3gp
•
ickTime™ the following paths can be used:
http://<ip>/axis-cgi/jpg/image.cgi?
ox, for example). This option maintains an open HTTP con-
Notes:
• The network camera supports QuickTime 6.5.1 and later
• QuickTime adds latency to the video and audio stream (up to 3 seconds)
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not
guarantee this
• For input parameters to media.amp, refer to the VAPIX® Application Programming Interface (API) specification.
Accessing audio streams
The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following
ways:
VAPIX®
Audio can be accessed through the VAPIX® application programming i
http://www.axis.com/techsup
QuickTime and Windows Media Player
Simplex audio can be accessed via QuickTime and Windows Media Player by using
above). QuickTime supports G.711 and AAC audio encoding.
Java applet
The Java applet supports simplex audio with G.711 encoding.
nterface (API). For more information visit
the same paths as for video streams (see
17
AXIS Q19 Series - Setup Tools
Setup link
Setup Tools
The network camera can be configured by users with administrator or operator rights. To access the product’s Setup tools,
click Setup in the top right-hand corner of the Live View page.
• Admi
• Operators have access to
See also the online help available by clicking on each Setup page.
nistrators have unrestricted access to all settings
Video & Audio, Live View Config, PTZ, Applications, Events and Recording List
Basic Setup
Basic Setup provides shortcuts to settings that should be made before using the network camera:
1. Users, see page 39
TCP/IP, see page 41
2.
3. Date & Time, see page 41
4. Video Stream, see page 19
5. Audio Settings, see page 22
18
Video & Audio
Click to access the online help that explains the Setup tools.
Video Stream
The video stream settings are in four tabs:
•Image
• Audio
• H.264
•MJPEG
Image
Image Appearance
Use these settings to modify the image
tion and compression. Setting the
resolu
compression level affects the image quality
and the amount of bandwidth required, the
lower the compression, the higher the
image quality with higher bandwidth
requirements.
AXIS Q19 Series - Video & Audio
The camera is designed to be installed with th
can be rotated to the correct orientation. Select the appropriate value from the drop-down list. The image can also be
mirrored (reversed).
The image can be colored by applying a pale
improve visibility of fine details. The palette selected here is used as the default palette, other palettes can be selected on the
Live View page.
Capture mode defi
Video Stream
To avoid bandwidth problems on the network, the frame
radio button to allow the highest available frame rate or select the Limited to... radio button and enter a value in the field.
Overlay Settings
To place an overlay image at specific coordinates in th
box and enter the X and Y coordinates. The overlay image must first be uploaded to the camera, see Overlay Image, on page
22.
nes the maximum frame rate available in the Axis product. See Capture mode, on page 21.
e logotype facing up but if the installation requires another position, the image
tte. Colors in the image indicate temperature differences and can be used to
rate allowed to each viewer can be limited. Select the Unlimited
e live view image, check the Include overlay image at the coordinates
19
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