AXIS Q19, Q1910, Q1910-E installation Guide
INSTALLATION GUIDE
AXIS Q19 Thermal Camera Series
AXIS Q1910 Thermal Network Camera
AXIS Q1910-E Thermal Network Camera
AXIS Q1921 Thermal Network Camera
AXIS Q1921-E Thermal Network Camera
AXIS Q1922 Thermal Network Camera
AXIS Q1922-E Thermal Network Camera
ENGLISH DEUTSCH
FRAN
Ç
AIS
ITALIANO
ESPAÑOL
Legal Considerations
Korea - AXIS Q1910/-E/Q1921/-E: ࢇЕ
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یࡈଜЕʨࡶּࢶࡳԻଜֲֻҘࠇ߾۰یࡈଟ
ܹݡТЬ
AXIS Q1922/-E: ࢇЕ߶הࡈ$
ࢷળࢶଢԻ۰શӖЕیࡈЕࢇࢺࡶ
࣯ࢂଜݤԂֲɼࢽ࠹ࢂࠇ߾۰یࡈଜЕ
ʨࡶּࢶࡳԻଢТЬ
Japan - AXIS Q1910/-E/Q1921/-E:
この装置は、クラ
スB 情報技術装置です。この装置は、家庭環境で使用
することを目 的としていますが、この装置がラジオ
やテレビジョン受信機に近接して使用されると、 受
信障害を引き起こすことがあります。 取扱説明書に
従って正しい取り扱いをして下さい。
AXIS Q1922/-E:
この装置は、クラスA情報技術装置
です。この装置を家庭環境で使用すると電波妨害を
引き起こすことがあります。この場合には使用者が適
切な対策を講ずるよう要求されることがあります。
Video and audio surveillance can be prohibited by laws that
vary from country to country. Check the laws in your local
region before using this product for surveillance purposes.
This product includes one (1) H.264 decoder license. To
purchase further licenses, contact your reseller.
Trademark Acknowledgments
Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux,
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows,
Windows Vista and WWW are registered trademarks of the
respective holders. Java and all Java-based trademarks and
logos are trademarks or registered trademarks of Oracle
and/or its affiliates. UPnP
TM
UPnP
Implementers Corporation.
TM
is a certification mark of the
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfill
applicable standards for:
• Radio frequency emission when installed according to the
instructions and used in its intended environment.
• Immunity to electrical and electromagnetic phenomena
when installed according to the instructions and used in
its intended environment.
USA - AXIS Q1910/-E/Q1921/-E: This equipment has been
tested using shielded cables (STP) and found to comply with
the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
AXIS Q1922/-E: This equipment has been tested using a
shielded network cable and found to comply with the limits
for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a
residential area is likely to cause harmful interference in
which case the user will be required to correct the
interference at his own expense.
Canada - AXIS Q1910/-E/Q1921/-E: This Class B digital
apparatus complies with Canadian ICES-003.
AXIS Q1922/-E: This Class A digital apparatus complies with
Canadian ICES-003
Europe - AXIS Q1910/-E/Q1921/-E: This digital
equipment fulfills the requirements for RF emission
according to the Class B limit of EN 55022.
AXIS Q1922/-E: This digital equipment fulfills the
requirements for RF emission according to the Class A limit
of EN 55022. Caution! This is a Class A product. In a
domestic environment this product may cause RF
interference, in which case the user may be required to take
adequate measures.
This product fulfills the requirements for emissions and
immunity according to EN 50121-4 railway applications.
This product fulfills the requirements for immunity
according to EN 61000-6-1 residential, commercial and
light-industry environments. This product fulfills the
requirements for immunity according to EN 61000-6-2
industrial environments. This product fulfills the
requirements for immunity according to EN 55024 office
and commercial environments.
Australia - AXIS Q1910/-E/Q1921/-E: This digital
equipment fulfills the requirements for RF emission
according to the Class B limit of AS/NZS CISPR 22.
AXIS Q1922/-E: This digital equipment fulfills the
requirements for RF emission according to the Class A limit
of AS/NZS CISPR 22. Caution! This is a class A product. In a
domestic environment this product may cause RF
interference, in which case the user may be required to take
adequate measures.
Safety
The power supply used with this product shall fulfill the
requirements for Safety Extra Low Voltage and Limited
Power Source according to EN/IEC/UL 60950-1.
AXIS Q1910/Q1921/Q1922: This product complies to EN/IEC
60950-1, Safety of Information Technology Equipment.
AXIS Q1910-E/Q1921-E/Q1922-E: This product complies to
EN/IEC 60950-1 and EN/IEC 60950-22, Safety of
Information Technology Equipment.
Equipment Modifications
This equipment must be installed and used in strict
accordance with the instructions given in the user
documentation. This equipment contains no
user-serviceable components. Unauthorized equipment
changes or modifications will invalidate all applicable
regulatory certifications and approvals.
Continued on page 105.
Safeguards
Please read through this Installation Guide carefully before installing the product. Keep the Installation Guide
for further reference.
CAUTION!
• When transporting the Axis product, use the original packaging or equivalent to prevent damage to the
product.
• Store the Axis product in a dry and ventilated environment. Keep the storage and operating temperature
within the limits stated in the User Manual available on the CD included in this package, or from
www.axis.com
• Avoid exposing the Axis product to vibration, shocks or heavy pressure and do not install the product on
unstable brackets, unstable or vibrating surfaces or walls, since this could cause damage to the product.
• Only use handtools when installing the Axis product, the use of electrical tools or excessive force could
cause damage to the product.
• Do not aim the camera lens toward the sun or other high-intensity radiation sources since this could cause
damage to the sensor.
• Do not use chemicals, caustic agents, or aerosol cleaners. Use a damp cloth for cleaning.
• Use only accessories that comply with technical specification of the product. These can be provided by Axis
or a third party.
• Use only spare parts provided by or recommended by Axis.
• Do not attempt to repair the product by yourself, contact Axis or your Axis reseller for service matters.
IMPORTANT!
• This Axis product must be used in compliance with local laws and regulations.
• To use Axis indoor products outdoors, they must be installed in an approved outdoor housing. Please install
Axis outdoor-ready products for outdoor use or see www.axis.com for more information on outdoor housings and other accessories.
• Do not install the camera near heat sources since fluctuating temperatures may affect image quality.
• The Axis product should be installed by a trained professional. Please observe relevant national and local
regulations for the installation.
ENGLISH
Battery replacement
This Axis product uses a 3.0V CR2032 Lithium battery as the power supply for its internal real-time clock (RTC).
Under normal conditions this battery will last for a minimum of 5 years. Low battery power affects the
operation of the RTC, causing it to reset at every power-up. A log message will appear when the battery needs
replacing. The battery should not be replaced unless required!
If the battery does need replacing, please contact www.axis.com/techsup for assistance.
• Danger of Explosion if battery is incorrectly replaced.
• Replace only with the same or equivalent battery, as recommended by the manufacturer.
• Dispose of used batteries according to the manufacturer's instructions.
AXIS Q19 Series Installation Guide Page 5
AXIS Q19 Thermal Camera Series
Installation Guide
This installation guide provides instructions for installing an AXIS Q1910/-E/Q1921/-E/Q1922/-E
Thermal Network Camera on your network. For all other aspects of using the product, please see the
User Manual, available on the CD included in this package, or from www.axis.com
Installation steps
1. Check the package contents against the list below.
2. Hardware overview. See page 6.
3. Install the hardware.
• Install AXIS Q1910/Q1921/Q1922. See page 11.
• Install AXIS Q1910-E/Q1921-E/Q1922-E. See page 11.
• Connect the cables. See page 13.
4. Assign an IP address. See page 14.
5. Set the password. See page 17.
Package contents
Item Models/variants/notes
Network camera AXIS Q1910/-E (8.3 fps)
Terminal block
connectors
Camera stand AXIS Q1910/Q1921/Q1922 Metal stand
Wall bracket AXIS Q1910-E/Q1921-E/Q1922-E Wall bracket with internal cable channel
Tools AXIS Q1910-E/Q1921-E/Q1922-E Torx T20 Screwdriver; Allen key
CD AXIS Network Video Product CD, including product documentation, installation tools
Printed materials AXIS Q19 Thermal Camera Series Installation Guide (this document)
AXIS Q1921/-E (8.3/30 fps)
AXIS Q1922/-E (8.3/30 fps)
Note: Frame rate above 9 fps may be subject to export control regulations
4-pin connector for connecting external devices to the I/O terminal connector; 3-pin
connector for power connection; 2-pin connector for RS-485/422 connection (2x)
and other software
Drill template
Axis Warranty Document
Extra serial number labels (2x)
AVHS Authentication key
ENGLISH
Optional accessories See www.axis.com for information on available accessories.
Page 6 AXIS Q19 Series Installation Guide
Part number (P/N) & Serial number (S/N).
The serial number may be required
during the installation.
Connector (not used)
Button (not used)
1/4” screw mount for
wall/ceiling stand
Window heater connector
LED (not used)
Status indicator LED
Network connector
Audio in
Audio out
SD card slot
Power connector
Power indicator LED
Network indicator LED
Control
button
I/O terminal
connector
RS-485/422
connector
Microphone
AXIS Q1910/-E/Q1921/-E/Q1922/-E
Rear view
Bottom view
Side view
Example image: AXIS Q1910
(AXIS Q1910/Q1921/Q1922
only)
Hardware overview
AXIS Q19 Series Installation Guide Page 7
Sunshield adjustment
Sunshield
Top cover
Thermal network camera
Bottom cover
Cable cover
Bottom cover screws (4x)
Cable cover screws (4x)
Cable holes with
Safety wire tab
Protective window with
Network cable (route
Wall bracket
Bracket adjustment screw
through wall bracket)
Bracket adapter
screw (2x)
Bracket adapter
Example image: AXIS Q1910-E
Part number (P/N) & Serial number (S/N).
The serial number may be required
during the installation.
De-humidifying membrane
Do not remove!
cable glands (3x)
screws (4x)
Wall bracket
Thermal Network Camera and Housing
window heater cabe (premounted)
AXIS Q1910-E/Q1921-E/Q1922-E
ENGLISH
Page 8 AXIS Q19 Series Installation Guide
4
321
RS-485/422
RX/TX TX
Unit connectors
Network - RJ-45 Ethernet connector. Supports PoE (Power over Ethernet, class 3).
Note:
Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. Any network cables that are routed in outdoor environments or similar shall be shielded (STP) and
intended for their specific use. Make sure the network switch is properly grounded. See
Electromagnetic Compatibility (EMC)
Audio in - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used
from a stereo signal). An external microphone must be used for audio detection.
Audio out - 3.5 mm output for audio (line level), can be connected to a public address (PA) system
or an active speaker with a built-in amplifier. A pair of headphones can also be connected. A stereo
connector must be used for audio out.
RS-485/422 - two 2-pin terminal blocks for RS-485/422 serial interface used to control auxiliary
equipment, e.g. PTZ devices.
The RS-485/422 serial port can be configured in the following port modes:
• Bidirectional RS-485 half-duplex port for data transmission using two
wires, one combined RX/TX pair.
• Bidirectional RS-485 full-duplex port for data transmission using four
wires, one RX pair and one TX pair.
• Unidirectional RS-422 port for transmitting or receiving data using two
wires, RX- or TX pair.
• Bidirectional RS-422 full-duplex port for data transmission (point-to-point) using four
wires, one RX pair and one TX pair.
Function Pin Notes
RS 485/422TX(A) 1 TX pair for RS-422 and 4-wire RS-485
RS 485/422TX(B) 2
RS-485A alt RS-485/422RX(A) 3 RX pair for all modes (combined RX/TX for 2-wire RS-485)
RS-485B alt RS-485/422RX(B) 4
for regulatory requirements.
SD card slot - A standard or high capacity SD card (not included) is required to store images locally
in the camera.
AXIS Q19 Series Installation Guide Page 9
DC
AC
4321
I/O
Power - 3-pin terminal block used for power input. Use a limited power source, such
as a mains adaptor, which rated power output does not exceed either 100 W or 5 A.
If the Axis product's input voltage is less than 20 V, the current from the mains
adaptor shall still be limited to 5 A. If the mains adaptor has a higher output
voltage than 20 V, its power output shall still be limited to 100 W.
Model Power requirements DC Power requirements AC
AXIS Q1910 8-20 V DC, max 8.2 W 20-24 V AC, max 12.7 VA
AXIS Q1910-E 8-20 V DC, max 11.2 W 11-15 V AC, max 17.4 VA
AXIS Q1921 8-20 V DC, max 6 W 20-24 V AC, max 10 VA
AXIS Q1921-E 8-20 V DC, max 10 W 11-15 V AC, max 16 VA
AXIS Q1922 8-20 V DC, max 9 W 20-24 V AC, max 14 VA
AXIS Q1922-E 8-20 V DC, max 12 W AC power not for outdoor use
CAUTION! - Incorrect connection of the wires could cause damage to the camera.
!
I/O terminal connector - Used in applications for e.g. motion detection, event
triggering, time lapse recording and alarm notifications. In addition to an
auxiliary power and a GND pin, the network camera has 2 pins that can be
configured as either input or output. These pins provide the interface to:
• Transistor output - For connecting external devices such as relays and
LEDs. Connected devices can be activated by AXIS VAPIX API, output
buttons on the Live View page or by an Event Type. The output will show as active (shown
under Events > Port Status) if the alarm device is activated.
• Digital input - An alarm input for connecting devices that can toggle between an open and
closed circuit, for example: PIRs, door/window contacts, glass break detectors, etc. When a
signal is received the state changes and the input becomes active (shown under
Events > Port Status.)
ENGLISH
Function Pin number Notes Specifications
GND 1 Ground
3.3 V DC
Power
Configurable
(Input or
Output)
2 Can be used to power auxiliary equipment.
Note:
This pin can only be used as power out.
3 - 4 Digital input - Connect to GND to activate, or
leave floating (or unconnected) to deactivate.
Digital output - Internal connection to
ground when activated, floating
(unconnected) when deactivated. If used
with an inductive load, e.g. a relay, a diode
must be connected in parallel with the load,
for protection against voltage transients.
Max load = 250 mA
0 to +40 V DC
Max load = 100 mA
Max voltage = +40 V DC
Page 10 AXIS Q19 Series Installation Guide
3.3 V max 250 mA
1
2
A
B
Connection diagram
LED indicators
LED Color Indication
Network Green Steady for connection to a 100 Mbit/s network. Flashes for network activity.
Status Green Steady green for normal operation.
Power Green Normal operation.
Amber Steady for connection to 10 Mbit/s network. Flashes for network activity.
Unlit No network connection.
Note: The Status LED can be configured to be unlit during normal operation, or to
flash only when the camera is accessed. To configure, go to Setup > System
Options > LED. See the online help files for more information.
Amber Steady during startup, during reset to factory default or when restoring settings.
Red Slow flash for failed upgrade.
Amber Flashes green/amber during firmware upgrade.
AXIS Q19 Series Installation Guide Page 11
Cable gland
Gasket
Plug (discard)
Cap
Install the hardware
For outdoor use, please install AXIS Q1910-E/Q1921-E/Q1922-E, or see www.axis.com for more
information on outdoor housing and other accessories.
Install AXIS Q1910/Q1921/Q1922
The instructions below describe the installation of AXIS Q1910/Q1921/Q1922.
1. Attach the metal stand to the camera and make sure that the screws and plugs are appropriate
for the material (e.g. wood, metal, sheet rock, stone).
2. Connect the cables, see
Connect the cables,
Install AXIS Q1910-E/Q1921-E/Q1922-E
The instructions below describe the installation of AXIS Q1910-E/Q1921-E/Q1922-E.
Install the wall bracket
1. Use the supplied drill template to prepare a wall for installation of the wall bracket.
2. Route the network cable through the wall bracket and the bracket adapter. Leave
approximately 30 cm (11.8”) of cable for connecting the camera.
3. Install the wall bracket on a wall and make sure that the screws and plugs are appropriate for
the material (e.g. wood, metal, sheet rock, stone).
Notes:
• Check that the material is strong enough to support the weight of the camera.
• For more technical specifications, please see the User Manual, available on the CD included in this
package, or from www.axis.com
on page 13.
ENGLISH
Route the network cable through the cable hole
1. Loosen the cable cover screws; detach the cable cover from the bottom cover.
2. Remove the cap, the plug and the gasket from the cable gland that is to be used.
3. Route the network cable through the cap.
4. Slide the network cable through the slit on the gasket to attach the gasket to the network
cable. See
Unit connectors,
on page 8 for information on network cable requirements.
Page 12 AXIS Q19 Series Installation Guide
Cable cover
Bracket adapter screw (4x)
Cable cover screw (2x)
Network cable (route
Wall bracket
Bracket adjustment screw
through wall bracket)
Bottom cover
Safety wire tab
Cable holes with cable glands
5. Route the network cable through the cable gland.
6. Press the gasket into the cable gland and screw the cap on firmly.
Note:
Using any other than the provided cable gland may cause water to seep in and damage the
product. Cables must have a diameter of 4.0 mm - 5.5 mm.
Attach the camera to the wall bracket
1. Place the camera with the bottom cover on the bracket and tighten the bracket adapter screws.
2. Replace the cable cover and tighten the screws.
3. Connect the cables, see
Note: If more than one cable is used, each cable must be routed through a separate cable gland, see
Route the network cable through the cable hole,
Connect the cables,
on page 13.
on page 11.
4. Loosen the bracket adjustment screw to aim the camera to the point of interest and focus the
camera if required, see
the video stream,
5. Attach the safety wire to the tab on the bottom cover.
6. Connect the window heater cable to the window heater connector on the camera.
7. Attach the top cover to the bottom cover. Make sure to tighten diagonally opposite bottom
cover screws a few turns at a time until all are tight. This will help ensure that the bottom cover
gasket is compressed evenly.
8. Loosen the sunshield adjustment screws and adjust the sunshield to the desired position.
Focus adjustment - AXIS Q1921/-E/Q1922/-E,
on page 18, for information on how to view the video stream.
on page 19. See
Access
AXIS Q19 Series Installation Guide Page 13
Connect the cables
1. Optionally insert an SD card (not included) into the SDHC (Secure Digital High
Capacity) card slot. A standard or high capacity SD card is required to store images locally in
the camera.
2. Optionally connect external input/output devices. See page 22 for information on the terminal
connector pins.
3. Optionally connect an active speaker and/or external microphone.
4. Connect the camera to the network.
5. Connect power, using one of the methods listed below:
• PoE (Power over Ethernet, Class 3). If available, this is automatically detected when the
network cable is connected.
• Connect an external power adapter to the power connector block, see
tory Default Settings,
6. Check that the indicator LEDs indicate the correct conditions. See the table on page 10 for
further details.
on page 22 for wiring information.
Resetting to the Fac-
ENGLISH
Page 14 AXIS Q19 Series Installation Guide
Assign an IP address
Most networks today have a DHCP server that automatically assigns IP addresses to connected
devices. If your network does not have a DHCP server the network camera will use 192.168.0.90 as
the default IP address.
If you would like to assign a static IP address, the recommended method in Windows is either AXIS
IP Utility or AXIS Camera Management. Depending on the number of cameras you wish to install,
use the method that best suits your purpose.
Both of these free applications are available on the Axis Network Video Product CD supplied with
this product, or they can be downloaded from www.axis.com/techsup
Method Recommended for Operating system
AXIS IP Utility
See page 14
AXIS Camera Management
See page 15
Notes:
• If assigning the IP address fails, check that there is no firewall blocking the operation.
• For other methods of assigning or discovering the IP address, e.g. in other operating systems, see
page 20.
Single camera
Small installations
Multiple cameras
Large installations
Installation on a different subnet
Windows
Windows 2000
Windows XP Pro
Windows 2003 Server
Windows Vista
Windows 7
AXIS IP Utility - single camera/small installation
AXIS IP Utility automatically discovers and displays Axis devices on your network. The application
can also be used to manually assign a static IP address.
Note that the computer running AXIS IP Utility must be on the same network segment (physical
subnet) as the network camera.
AXIS Q19 Series Installation Guide Page 15
Automatic discovery
1. Check that the network camera is connected to the network and that power has been applied.
2. Start AXIS IP Utility.
3. When the camera appears in the window, double-click it to open its home page.
4. See page 17 for instructions on how to assign the password.
Assign the IP address manually (optional)
1. Acquire an unused IP address on the same network segment as your computer.
2. Select the network camera in the list.
3. Click the Assign new IP address to the selected device button and enter the IP address.
4. Click Assign and follow the on-screen instructions. Note that the camera must be restarted
within 2 minutes for the new IP address to be set.
5. Click Home Page to access the camera’s web pages.
6. See page 17 for instructions on how to set the password.
AXIS Camera Management - multiple cameras/large installations
AXIS Camera Management can automatically discover multiple Axis devices, show connection
status, manage firmware upgrades and set IP addresses.
ENGLISH
Automatic discovery
1. Check that the camera is connected to the network and that power has been applied.
2. Start AXIS Camera Management. When the network camera appears in the window, right-click
the link and select Live View Home Page.
3. See page 17 for instructions on how to set the password.
Page 16 AXIS Q19 Series Installation Guide
Assign an IP address in a single device
1. Select the network camera in AXIS Camera Management and
click the Assign IP button.
2. Select Assign the following IP address and enter the IP
address, subnet mask and default router the device will use.
3. Click OK.
Assign IP addresses in multiple devices
AXIS Camera Management speeds up the process of
assigning IP addresses to multiple devices, by suggesting IP
addresses from a specified range.
1. Select the devices you wish to configure (different mod-
els can be selected) and click the Assign IP button.
2. Select Assign the following IP address range and enter
the range of IP addresses, the subnet mask and default
router the devices will use.
3. Click Update. Suggested IP addresses are listed under
New IP Addresses and can be edited by selecting a
device and clicking Edit.
4. Click OK.
AXIS Q19 Series Installation Guide Page 17
To configure the password directly via an
unencrypted connection, enter the password here.
To create an HTTPS connection, start by
clicking this button.
Set the password
To gain access to the product, the password for the default administrator user root must be set. This
is done in the ‘Configure Root Password’ dialog, which is displayed when the network camera is
accessed for the first time.
To prevent network eavesdropping when setting the root password, this can be done via an
encrypted HTTPS connection, which requires an HTTPS certificate.
Note: HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt the traffic
between web browsers and servers. The HTTPS certificate controls the encrypted exchange of
information.
To set the password via a standard HTTP connection, enter it directly in the first dialog shown
below.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click the Create self-signed certificate button.
2. Provide the requested information and click OK. The certificate is created and the password can
now be set securely. All traffic to and from the network camera is encrypted from this point on.
3. Enter a password and then re-enter it to confirm the spelling. Click OK. The password has now
been configured.
ENGLISH
4. To log in, enter the user name “root” in the dialog as requested.
Note: The default administrator user name root cannot be deleted.
5. Enter the password as set above, and click OK.
Note: If the password is lost, the camera must be reset to the factory default settings. See page 22.
Page 18 AXIS Q19 Series Installation Guide
Setup - Provides all the tools for config-
uring the camera to requirements.
Help - Displays online help on
all aspects of using the camera.
Access the video stream
The Live View page of the network camera is displayed, with links to the Setup tools, which allow
you to customize the camera.
If required, click Yes to install AMC (AXIS Media Control), which allows viewing of the video stream
in Internet Explorer. You will need administrator rights on the computer to do this.
If required, click the link to install missing decoders.
Note: To install AMC in Windows Vista and Windows 7, you must run Internet Explorer as an
administrator. Right-click the Internet Explorer icon and select Run as administrator.
AXIS Q19 Series Installation Guide Page 19
Stop screw
Focus adjustment - AXIS Q1921/-E/Q1922/-E
If required, follow these instructions to focus AXIS Q1921/-E/Q1922/-E:
1. Unscrew the stop screw on the lens, using a slotted screwdriver 1.8 mm.
2. Focus the camera to the appropriate distance. See the table below for recommended focus
distances for achieving optimal focus both for near focus and infinity.
Lens 10 mm 19 mm 35 mm 60 mm
Focus distance 2 m (6.6 ft.) 8 m (26.2 ft.) 22 m (72.2 ft.) 60 m (196.9 ft.)
3. Secure the stop screw.
Note:
AXIS Q1910/-E has a fixed-focus lens set to infinity and cannot be adjusted.
ENGLISH
Page 20 AXIS Q19 Series Installation Guide
Other methods of setting the IP address
The table below shows the other methods available for setting or discovering the IP address. All
methods are enabled by default, and all can be disabled.
UPnP™
Bonjour
AXIS Dynamic DNS
Service
ARP/Ping
DHCP server
Use in operating
system
Windows When enabled on your computer, the camera is automatically
MAC OSX
(10.4 or later)
All A free service from Axis that allows you to quickly and simply
All See below. The command must be issued within 2 minutes of con-
All To view the admin pages for the network DHCP server, see the
Notes
detected and added to “My Network Places.”
Applicable to browsers with support for Bonjour. Navigate to the
Bonjour bookmark in your browser (e.g. Safari) and click on the link
to access the camera’s web pages.
install your camera. Requires an Internet connection with no HTTP
proxy. See www.axiscam.net for more information.
necting power to the camera.
server’s own documentation.
AXIS Video Hosting System (AVHS)
The camera can also be connected to an AVHS service for hosted video. If you have subscribed to an
AVHS service, follow the instructions in the Service Provider’s Installation Guide. For more
information and help to find a local AVHS Service Provider, go to www.axis.com/hosting
A Camera owner authentication key is supplied with this product. The key is associated with the
camera’s unique serial number (S/N) as shown on the top of the label.
Note:
Save the key for future reference.
AXIS Q19 Series Installation Guide Page 21
Set the IP address with ARP/Ping
1. Acquire an IP address on the same network segment your computer is connected to.
2. Locate the serial number (S/N) on the product label on the camera.
3. Open a command prompt on your computer and enter the following commands:
Windows syntax: Windows example:
arp -s <IP Address> <Serial Number>
ping -l 408 -t <IP Address>
UNIX/Linux/Mac syntax: UNIX/Linux/Mac example:
arp -s <IP Address> <Serial Number> temp
ping -s 408 <IP Address>
4. Check that the network cable is connected to the camera and then start/restart the camera, by
disconnecting and reconnecting power.
5. Close the command prompt when you see ‘Reply from 192.168.0.125: ...’ or similar.
6. In your browser, type in http://<IP address> in the Location/Address field and press Enter on
your keyboard.
Notes:
• To open a command prompt in Windows: from the Start menu, select Run... and type cmd. Click OK.
• To use the ARP command in WIndows Vista, right-click the command prompt icon and select
Run as administrator.
• To use the ARP command on a Mac OS X, use the Terminal utility in Application > Utilities.
arp -s 192.168.0.125 00-40-8c-18-10-00
ping -l 408 -t 192.168.0.125
arp -s 192.168.0.125 00:40:8c:18:10:00 temp
ping -s 408 192.168.0.125
ENGLISH
Page 22 AXIS Q19 Series Installation Guide
Tip!
Visit www.axis.com/techsup to check if there is updated firmware available for your network
camera. To see the currently installed firmware version, see Setup > About.
Learn more!
Visit Axis learning center www.axis.com/academy for useful trainings, webinars, tutorials
and guides.
Resetting to the Factory Default Settings
This will reset all parameters, including the IP address, to the Factory Default settings:
1. Disconnect power from the camera.
2. Press and hold the control button and reconnect power.
3. Keep the control button pressed until the status indicator displays amber (this may take up to
15 seconds).
4. Release the control button. When the status indicator displays green (which can take up to 1
minute) the process is complete and the camera has been reset.
5. Re-assign the IP address, using one of the methods described in this document.
It is also possible to reset parameters to the original factory default settings via the web interface.
For more information, please see the online help or the User Manual.
Accessing the camera from the Internet
Once installed, your network camera is accessible on your local network (LAN). To access the
camera from the Internet, network routers must be configured to allow incoming traffic, which is
usually done on a specific port.
• HTTP port (default port 80) for viewing and configuration
• RTSP port (default port 554) for viewing H.264 video streams
Please refer to the documentation for your router for further instructions. For more information on
this and other topics, visit the Axis Support Web at www.axis.com/techsup
Further information
The User Manual is available from the Axis Web site at www.axis.com or from the Axis Network
Video Product CD supplied with this product.
AXIS Q19 Series Installation Guide Page 23
ENGLISH
Mesures de sécurité
Lisez attentivement ce guide d'installation avant d'installer le produit. Conservez le guide d'installation pour une
utilisation ultérieure.
ATTENTION!
• Pour éviter d’endommager le produit Axis, utilisez l’emballage d’origine ou un équivalent pour le
transporter.
• Stockez le produit Axis dans un environnement sec et aéré. Gardez les températures de stockage et
d’utilisation dans les limites spécifiées dans le manuel de l'utilisateur disponible sur le CD inclus ou sur
www.axis.com
• Évitez d’exposer le produit Axis à des vibrations, des chocs ou une trop forte pression et ne l’installez pas
sur des supports instables ou sur des surfaces ou des murs instables ou vibrants. Cela risque de
l’endommager.
• Utilisez uniquement des outils à main pour installer le produit Axis car l’utilisation d’outils électriques ou
l’usage excessif de la force pourraient l’endommager.
• Évitez d’exposer l’objectif de la caméra au soleil ou à toute autre source de radiation de haute intensité.
Cela risque d’endommager le capteur.
• Pour le nettoyage, n’utilisez ni produits chimiques, ni substances caustiques ou aérosols. Utilisez un chiffon
humide pour le nettoyage.
• N’utilisez que des accessoires conformes aux caractéristiques techniques du produit. Ceux-ci peuvent être
fournis par Axis ou par un fournisseur tiers.
• Utilisez uniquement des pièces de rechange fournies ou recommandées par Axis.
• Ne tentez pas de réparer le produit vous-même, contactez Axis ou votre revendeur Axis pour toute
réparation.
IMPORTANT!
• Ce produit Axis doit être utilisé conformément aux lois et réglementations locales en vigueur.
• Pour pouvoir utiliser à l'extérieur des produits Axis prévus pour un usage intérieur, il faut les placer dans un
boîtier d'extérieur homologué. Pour une utilisation en extérieur, installez des produits Axis d'extérieur ou
visitez le site www.axis.com pour obtenir plus d’informations sur les boîtiers d’extérieur et les autres
accessoires.
• N’installez pas la caméra à proximité de sources de chaleur puisque les variations de température peuvent
nuire à la qualité de l’image.
• Le produit Axis doit être installé par un professionnel qualifié. Veuillez respecter les réglementations
nationales et locales concernant l’installation.
Remplacement des piles
Ce produit Axis nécessite une pile au lithium CR2032 de 3 V pour l’alimentation de son horloge en temps réel
interne. Dans des conditions normales d'utilisation, cette pile est censée durer au moins 5 ans. Si la pile est
faible, le fonctionnement de l'horloge en temps réel peut être affecté et entraîner sa réinitialisation à chaque
mise sous tension. Un message enregistré apparaît lorsque la pile doit être remplacée. Ne remplacez la pile qu'en
cas de nécessité !
Si la pile doit être remplacée, veuillez contacter www.axis.com/techsup pour obtenir de l’aide.
• Le remplacement incorrect de la pile peut entraîner un risque d'explosion.
• Remplacez la pile par une pile identique ou équivalente uniquement, en respectant les recommandations du
fabricant.
• Jetez les piles usagées conformément aux consignes du fabricant.
Série AXIS Q19 Guide d'installation Page 25
Série de caméras thermiques AXIS Q19
Guide d’installation
Ce guide d’installation explique comment installer une AXIS Q1910/-E/Q1921/-E/Q1922/-E Caméra
réseau thermique sur votre réseau. Pour toute autre question concernant l’utilisation du produit,
reportez-vous au Manuel de l’utilisateur, que vous trouverez sur le CD joint ou sur le site
www.axis.com.
Étapes d’installation
1. Vérification du contenu de l’emballage par rapport à la liste ci-dessous.
2. Aperçu du matériel. Reportez-vous à la page 26.
3. Installation du matériel.
• Installation de l'AXIS Q1910/Q1921/Q1922. Reportez-vous à la page 32.
• Installation de l'AXIS Q1910-E/Q1921-E/Q1922-E. Reportez-vous à la page 32.
• Branchement des câbles. Reportez-vous à la page 34.
4. Attribution d’une adresse IP. Reportez-vous à la page 35.
5. Configuration du mot de passe. Reportez-vous à la page 38.
Contenu de l’emballage
FRAN
Ç
AIS
Élément Modèles/variantes/remarques
Caméra réseau AXIS Q1910/-E (8.3 ips)
Bornier de connexion Bornier à 4 broches pour connecter les périphériques externes au connecteur pour
Support de caméra AXIS Q1910/Q1921/Q1922 Support métallique
Support mural AXIS Q1910-E/Q1921-E/Q1922-E Support mural avec chemin de câble interne
Outils AXIS Q1910-E/Q1921-E/Q1922-E Tournevis Torx T20 ; clef pour six pans creux (clef
CD CD du produit de vidéo sur IP AXIS, comprenant la documentation, les outils
Documentation
imprimée
Accessoires en option Consultez www.axis.com pour plus d’informations sur les accessoires disponibles.
AXIS Q1921/-E (8.3/30 ips)
AXIS Q1922/-E (8.3/30 ips)
Remarque : les fréquences d’image dépassant 9 ips peuvent être soumises au contrôle
des exportations
terminaux d’E/S; Bornier à 3 broches pour l’alimentation; un bornier à 2 broches (2x)
pour les connecteurs RS-485/422
Allen)
d’installation et les autres logiciels
Série de caméras thermiques AXIS Q19 Guide d’installation (le présent document)
Gabarit de perçage
Document de garantie d’Axis
Étiquettes de numéro de série supplémentaires (2x)
clé d’authentification AVHS
Page 26 Série AXIS Q19 Guide d’installation
Référence et numéro de série
Le numéro de série peut être demandé
pendant l’installation.
Connecteur (non utilisé)
Bouton (non utilisé)
Monture à vis 1/4 pouces pour
support pour mur/plafond
Connecteur de chauffe-vitre
Voyant DEL (non utilisé)
Voyant DEL d´état
Connecteur réseau
Entrée audio
Sortie audio
Logement de carte SD
Connecteur d’alimentation
Voyant DEL d’alimentation
Voyant DEL réseau
Bouton de
Connecteur
terminaux E/S
RS-485/422
connecteur
Microphone
AXIS Q1910/-E/Q1921/-E/Q1922/-E
Vue arrière
Vue de dessous
Vue de profil
Illustration : AXIS Q1910
(AXIS Q1910/Q1921/Q1922
uniquement)
pour
contrôle
Vue d’ensemble du matériel
Série AXIS Q19 Guide d'installation Page 27
Vis de réglage du pare-soleil
Pare-soleil
Couvercle supérieur
Caméra réseau thermique
Couvercle inférieur
Couvercle de câble
Vis du couvercle inférieur
Vis du couvercle de câble (4x)
Trous de câble avec
Patte de fil de sécurité
Fenêtre de protection avec
Câble réseau (acheminement
Support mural
Vis de réglage du support
à travers le support mural)
Adaptateur de support
(2x)
Vis de l´adaptateur de
Illustration : AXIS Q1910-E
Référence et numéro de série
Le numéro de série peut être demandé
pendant l’installation.
Membrane de
Ne pas enlever !
presse-étoupe (3)
support (4)
Support mural
Caméra réseau thermique et caisson
Câble du chauffe-vitre (pré-installé)
déshumidification
(x4)
AXIS Q1910-E/Q1921-E/Q1922-E
FRAN
Ç
AIS
Page 28 Série AXIS Q19 Guide d’installation
4
321
RS-485/422
RX/TX TX
Connecteurs de l'appareil
Réseau - Connecteur Ethernet RJ-45. PoE (alimentation par Ethernet, classe 3).
Remarque :
Conformément aux règlementations locales et étant donné les conditions électriques et
environnementales dans lesquelles le produit doit être utilisé, un câble réseau blindé (STP)
peut convenir, voire être obligatoire. Les câbles réseau acheminés dans des environnements
extérieurs ou similaires doivent être blindés (STP) et conçus pour cet usage spécifique.
Assurez-vous que le commutateur réseau est correctement mis à la terre. Pour consulter les
règlementations correspondantes, reportez-vous à la
Electromagnetic Compatibility (EMC)
Entrée audio - 3.5 mm pour microphone mono ou signal mono avec entrée de haut niveau (le
canal de gauche est utilisé pour le signal stéréo). Un microphone externe doit être utilisé pour la
détection audio.
Sortie audio - 3.5 mm (niveau ligne) qui peut être connectée à un système de diffusion publique
(PA) ou à un haut-parleur actif avec amplificateur intégré. Une paire d’écouteurs peut également
être connectée. Un connecteur stéréo doit être utilisé pour la sortie audio.
RS-485/422 - Deux blocs terminaux à 2 broches pour l’interface série RS-485/422 utilisée pour le
contrôle des équipements auxiliaires (appareils PTZ, etc.).
Le port série RS-485/422 peut être configuré dans les modes de port suivants :
• Port semi-duplex RS-485 bidirectionnel pour la transmission de données
à l'aide de deux fils, une paire RX/TX combinée.
• Port duplex RS-485 bidirectionnel pour la transmission de données à
l’aide de quatre fils, une paire RX et une paire TX.
• Port RS-422 unidirectionnel pour la transmission ou la réception de
données à l’aide de deux fils, une paire RX ou TX.
• Port duplex RS-422 bidirectionnel pour la transmission de données (point à point) à l’aide
de quatre fils, une paire RX et une paire TX.
Fonction Bro
RS 485/422TX(A) 1 Paire TX pour RS-422 et RS-485 à 4 fils
RS 485/422TX(B) 2
RS-485A alt RS-485/422RX(A) 3 Paire RX pour tous les modes (RX/TX combiné pour RS-485 à
RS-485B alt RS-485/422RX(B) 4
Remarques
che
2 fils)
.
Logement de carte SD - Une carte SD standard ou haute capacité (non fournie) est requise pour
stocker des images en local sur la caméra.
Série AXIS Q19 Guide d'installation Page 29
CC
CA
4321
E/S
Alimentation - Connecteur à 3 broches utilisé pour la puissance d’entrée. Utilisez
une source à puissance limitée, comme un adaptateur secteur, dont la puissance de
sortie nominale ne dépasse ni 100W ni 5A. Si la tension d'entrée du produit Axis est
inférieure à 20 V, le courant provenant de l'adaptateur secteur sera limité à 5 A. Si
l'adaptateur secteur a une tension de sortie supérieure à 20 V, sa puissance de sortie
sera limitée à 100 W.
Modèle Exigences d'alimentation CC Exigences d'alimentation CA
AXIS Q1910 8-20 V CC, max. 8,2 W 20-24 V CA, max. 12,7 VA
AXIS Q1910-E 8-20 V CC, max. 11,2 W 11-15 V CA, max. 17,4 VA
AXIS Q1921 8-20 V CC, max. 6 W 20-24 V CA, max. 10 VA
AXIS Q1921-E 8-20 V CC, max. 10 W 11-15 V CA, max. 16 VA
AXIS Q1922 8-20 V CC, max. 9 W 20-24 V CA, max. 14 VA
AXIS Q1922-E 8-20 V CC, max. 10 W L'alimentation CA ne convient pas à une
utilisation extérieure
ATTENTION ! - Un raccord incorrect des fils risque d'endommager la caméra.
!
Connecteur pour terminaux d’E/S - Utilisé dans le cadre d'applications telles
que la détection de mouvement, le déclenchement d'événements,
l'enregistrement à intervalles et les notifications d'alarme. En plus d’une
alimentation auxiliaire et d’une broche GND, la caméra réseau possède 2
broches qui peuvent être configurées comme entrées ou sorties. Ces broches
assurent l'interface avec :
FRAN
Ç
AIS
• Sortie du transistor : permet de connecter des périphériques externes, comme des relais ou
des voyants DEL. Les périphériques connectés peuvent être activés par l'AXIS VAPIX API, à
l'aide des boutons de sortie sur la page Live View (Vidéo en direct) ou par un type
d'évènement. La sortie est considérée comme étant active (ce qui est visible dans Events
(Événements) > Port Status (État du port)) si le dispositif d'alarme est activé.
Page 30 Série AXIS Q19 Guide d’installation
• Entrée numérique : entrée d'alarme utilisée pour connecter des périphériques pouvant
passer d'un circuit ouvert à un circuit fermé, par exemple : détecteurs infrarouges passifs,
contacts de porte/fenêtre, détecteurs de bris de verre, etc. Lorsqu’un signal est reçu, l’état
change et l’entrée devient active (sous Events (Événements) > Port Status (État du port)).
Fonction Numéro de
broche
GND (Terre) 1 Mise à la terre
3.3 V CC
d’alimentation
Configurable
(entrée ou
sortie)
2 Peut servir à alimenter le matériel auxiliaire.
3 - 4 Entrée numérique : connectez-la à la terre
Remarques Caractéristiques
Remarque :
Cette broche ne peut être utilisée que comme
sortie d’alimentation.
pour l’activer ou laissez-la flotter (ou
déconnectée) pour la désactiver.
Sortie numérique : connexion interne à la
terre lorsqu’activée, flottante (déconnectée)
lorsque désactivée. Si vous l’utilisez avec une
charge inductive, par exemple un relais, une
diode doit être connectée en parallèle avec la
charge, en guise de protection contre les
tensions transitoires.
techniques
Charge maximale =
250 mA
de 0 à + 40 V CC
Charge max. = 100 mA
Tension maximale = +
40 V CC
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