AVer ExpressGo User Manual

ExpressGo

User’s Manual

Ver.1.1.1.1

Manual Conventions

Caution symbol is intended to alert the user of the important installation and operating
instructions. Fail to comply may damage the system.

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Information symbol is intended to provide additional information for the purpose of
clarification.

- INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTIEC.

- THE INFORMATION CONTAINED HEREIN IS TO BE CONSIDERED FOR
REFERENCT ONLY.

The following conventions are used throughout this manual.

NOTICE

COPYRIGHT

© 2013 AVer Information Inc. All rights reserved.
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any

means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.

DISCLAIMER

No warranty or representation, either expressed or implied, is made with respect to the
contents of this documentation, its quality, performance, merchantability, or fitness for a
particular purpose. Information presented in this documentation has been carefully
checked for reliability; however, no responsibility is assumed for inaccuracies. The
information contained in this documentation is subject to change without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or
consequential damages arising out of the use or inability to use this product or
documentation, even if advised of the possibility of such damages.

TRADEMARKS

“AVer” is a tr ademark owned by AVer Information Inc. Other trademarks used herein for
description purpose only belong to each of their companies.

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TABLE OF CONTENTS

MANUAL CONVENTIONS .................................................................................................... II

CHAPTER 1 INTRODUCTION ...................................................................................... 1

1.1 MINIMUM COMPUTER SYSTEM REQUIREMENTS .............................................................. 1

1.2 DUAL MONITORS SETUP .............................................................................................. 3

1.2.1 Graphic card with ATi chipset .......................................................................... 3

1.2.2 Graphic card with NVIDIA chipset ................................................................... 6

1.3 SOFTWARE INSTALLATION ............................................................................................ 7

1.4 RUNNING THE EXPRESSGO SOFTWARE ........................................................................... 9

CHAPTER 2 USING THE DVR SOFTWARE ................................................................. 10

2.1 PREVIEW THE LIVE VIDEO .......................................................................................... 10

2.1.1 Setting Up and Using the Emap ................................................................... 15

2.1.2 To Use the Emap .......................................................................................... 16

2.1.3 Familiarizing the Buttons in PTZ Camera Controller ..................................... 17

2.1.4 Using Event Log Viewer ............................................................................... 18

2.1.5 To Setup the IP PTZ Camera ........................................................................ 20

2.2 PLAYBACK THE RECORDED VIDEO ................................................................................ 23

2.2.1 To Search Using the Visual Search .............................................................. 27

2.2.2 To Search Using the Intelligent Search ......................................................... 28

2.2.3 To Search Using the Event Search ............................................................... 29

2.2.4 To Cut and Save the Wanted Portion of the Recorded Video ....................... 30

2.2.5 To Bookmark a Section of the Video ............................................................. 31

2.2.6 Watermark Verification .................................................................................. 32

CHAPTER 3 CUSTOMIZING THE NVR SYSTEM .......................................................... 33

3.1 SYSTEM SETTING ...................................................................................................... 33

3.2 CAMERA SETTING .................................................................................................... 57

3.2.1 Create a Camera Group ............................................................................... 63

3.2.2 IP camera PnP Setup ................................................................................... 66

3.3 RECORDING SETTING ................................................................................................ 67

3.4 NETWORK SETTING .................................................................................................. 70

3.5 SCHEDULE SETTING .................................................................................................. 73

3.5.1 To set schedule at a specific portion of time in that hour .............................. 75

3.6 BACKUP SETTING ..................................................................................................... 76

3.6.1 Setup Quick Backup ..................................................................................... 78

3.7 SENSOR SETTING ..................................................................................................... 79

3.8 RELAY SETTING ........................................................................................................ 80

3.8.1 To Setup External I/O Box ............................................................................ 81

3.9 ALARM SETTING ...................................................................................................... 84

3.9.1 To Setup the Alarm Sound Setting ................................................................ 90

3.9.2 To Setup Send E-mail Setting ....................................................................... 91

3.9.3 To Setup FTP Setting.................................................................................... 92

3.9.4 To Setup Alarm Recording Setting ................................................................ 93

3.9.5 To Setup SMS/MMS Setting ......................................................................... 94

3.9.6 To Setup PTZ Preset Point ........................................................................... 95

3.9.7 To Setup Alarm SOP ..................................................................................... 95

3.9.8 To Setup CMS Setting .................................................................................. 96

3.10 USER SETTING ......................................................................................................... 97

CHAPTER 4 USING THE REMOTE CONTROL SERVER ................................................ 99

APPENDIX A REGISTERING DOMAIN NAMES ........................................................... 100

APPENDIX B NETWORK SERVICE PORT .................................................................... 102

LIMITED WARRANTY .................................................................................................. 103

For Windows 7, do the following setting in order to operate DVR normally.

- To disable User Account Control (UAC) before enter DVR system. To disable UAC,
please go to User Account setting in Control Panel to turn User Account Control off. If
UAC doesn’t disable, the DVR program will not allow to be installed.

- Adjust the Display mode to Basic mode.

- When formatting HDD, please select 64K allocation unit size.

8CH NXU System

Item

Recommended

Motherboard

Intel G41/P43/X58/H55/P55/H61/H67/P67/Z68 chipset

CPU

1. Pentium® 4 3.2 GHz or higher

2. Dual core CPU is highly recommended

RAM

2G or higher

OS

Windows XP Professional(32bit/64bit)

HDD

160G or more

Ethernet

10/100/1000 Base-T Ethernet card

Others

Sound card and speakers

Chapter 1 Introduction

AVer ExpressGO is a DVR application that can connect up to 32 AVer IP cameras for monitoring,
recording, and playback.

1.1 Minimum Computer System Requirements

The ExpressGO can install on any computer but the computer system needs to meet the minimum
system requirements.

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16CH NXU System

Item

Recommended

Motherboard

Intel G41/P43/X58/H55/P55/H61/H67/P67/Z68 chipset

CPU

Dual core CPU is highly recommended

RAM

4G

OS

Windows 7 Professional(32bit)

HDD

160G or more

Ethernet

10/100/1000 Base-T Ethernet card

Others

Sound card and speakers

32CH NXU System

Item

Recommended

Motherboard

Intel G41/P43/X58/H55/P55/H61/H67/P67/Z68 chipset

CPU

Dual core CPU is highly recommended

RAM

4G

OS

Windows 7 Professional(64bit)

HDD

250G or more

Ethernet

10/100/1000 Base-T Ethernet card

Others

Sound card and speakers

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1.2 Dual Monitors Setup

The ExpressGO supports Single and Dual monitor displays. When using dual monitors, the Emap and
Playback function will be displayed on the second monitor.
The Video configuration is different for each different VGA chipsets. Please follow the steps below to
setup the dual monitors display.

1.2.1 Graphic card with ATi chipset

1. Enter the ATI Catalyst Control Center, user can click the short-cut or right click on the screen.

2. There are two modes to select ─ Basic and Advanced.

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3. If user selected Basic mode, press the Quick Settings tab. Then select the Select a different
desktop mode and click Go.

4. Select the Extended Desktop and then click Finish.

5. If user selected the Advanced mode, click the View button.

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6. In Display Manager, right click on the second Display on the right side and select Extend Main
onto monitor.

7. Adjust each monitor resolution to 1024x768, 1440x900, 1680x1050, 1920x1200 or 1920x1080.

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1.2.2 Graphic card with NVIDIA chipset

1. Click the NVIDIA nView, and select the Dualview mode.

2. Adjust each monitor resolution to 1024x768, 1440x900, 1680x1050, 1920x1200 or 1920x1080

3. To review if the display mode is correct, you can check the task bar. The task bar will show on the
first monitor only.

Monitor 1 Monitor 2

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Before installing the software, make sure that the Windows OS patches and the video
graphic card driver are UPDATED.

We HIGHLY RECOMMEND having three (3) separate drives for the main system (OS and
NVR software), storage and backup. The ideal hard disk size for the main drive is 20GB.
As for the storage and backup, at least 60GB each. The hard drives format must be in
NTFS. This way we can maintain an optimized system for your security.

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To ensure getting the latest copy of NVR software, go and download the updated version
from the following site:

Worldwide :

http://surveillance.aver.com/download-center

US/CANADA:

http://www.averusa.com/surveillance/download.aspx

1. Place the Software CD into the CD-ROM drive
then click Install Surveillance System. Then,
click Next to continue.

2. Select the ExpressGO to install and click Next to
continue.

1.3 Software Installation

Please read the following information before install NXU Lite NVR application.

Follow the below steps to install the NVR application:

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3. Read the License Agreement and click Yes to
accept the agreement. If you do not agree the
license agreement, the installation will be cancel.

4. Setup the User name and Password for logging
in ExpressGO system. Re-enter the password in
Confirm password column and click Next to go
next step.

5. Set the install destination, click Browse to change
the default destination folder. If user doesn’t want
to change, then, click Next to continue.

6. After installation completed, user need to restart
your computer. Select “Yes, I want to restart my
computer now” and click Finish to reboot
computer.

7. You may now run the application program. To run the application, click on your PC
desktop or click Start > Programs > DVR > ExpressGO.

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Please make sure the cursor is located on User ID or Password column if user has call out
virtual keyboard for entering ID and password.

Click it to call out
virtual keyboard.

1.4 Running the ExpressGO Software

To run the application, double-click on your PC desktop or click Start > Programs > DVR >
ExpressGO.

For security purpose, some of the features would require you to enter User name and Password
before it can be accessed. When the Authorization dialog box appears, key in your User ID and
Password. (If this is the first time, enter the one you have registered when installing the software.)

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Chapter 2 Using the DVR Software

2.1 Preview the Live Video

After the successful login, the preview screen will be shown. User can start to connect IP camera,
monitor live video, enable/disable record, change screen display mode…etc.

4:3 display screen

The ExpressGO system supports wide screen and regular screen and supports 1024x768, 1440x900,
1680x1050, 1920x1200 or 1920x1080 display resolution.

16:9 display screen

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Name

Function

(1) Alarm

Alert and display warning info. Only Administrator-level can reset and turn
on, off and trigger the Sensor and Relay by right-clicking the item in the
Sensor and Relay list.

(2) Playback

Switch to Playback mode. This allows you to view the recorded video file
(see Chapter 2.2).

(3) Preview

Switch to Preview/Advanced mode. This allows you to view live camera
display. Press ctrl + F can freeze the live preview video screen. And then,
click Snapshot can save the freeze video screen.

(4) Record

Start/stop video recording. The authorize password is required for disabling
the record function. The authorization dialog will show the warning
message to inform the user for stop recording.

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Please make sure the cursor is located on Password column if user
has call out virtual keyboard for entering ID and password.

(5) Emap

Display the map in each area, and the location of camera/ sensor/ relay and
the warning (see also Chapter 2.1.1).

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Name

Function

(6) Network

Enable/disable remote system access. This feature allows you to access
DVR server from a remote location via internet connection. The authorize
password is required for disabling the network function. The authorization
dialog will show the warning message to inform the user for disabling
network.

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Please make sure the cursor is located on Password column if user
has call out virtual keyboard for entering ID and password.

(7) Setup

Configure the system settings (see also Chapter 3).

(8) PTZ

Access PTZ control panel. Beside PTZ camera, DVR system also support
mega pixel IP PTZ camera (see also Chapter 2.1.5).

(9) Camera ID

Show the number of cameras that are being viewed. When you are in
single screen mode, click the camera ID number to switch and view other
camera.

(10) Camera Group

Tree

To view the user defined channel group tree(see also Chapter 3.2.2). Click
“+” of group to extend group and drag the camera to surveillance screen to
view. Click “+” of camera to view the camera’ audio, sensor, and relay.

(11) Status Bar

Display the current date, time and hard disk free space.

(12) On Screen

Keyboard

If the keyboard is not available, you may use the Virtual Keyboard.
(13) Volume

Adjust the sound volume.

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Name

Function

(14) Full screen

Use the entire area of the screen to only display the video. To return, press
the right button of the mouse or ESC on the keyboard or click the arrow
icon. When NVR system is in full screen mode, the channel 1 will display
current date and time.

When you switch to full screen in multiple-screen mode, Left click to toggle
to only display one of the video in the multiple-screen mode or all.

(15) AutoScan

Start/Stop video screen cycle switch.

(16) Event log

Show the record of activities that take place in the system (also see

Chapter 2.1.4).

(17) Snapshot

Capture and save the screen shot either in *.jpg or *.bmp format.

(18) Split Screen

Mode

Select from 7 different split screen types to view all the camera, or one
camera over the other or alongside on a single screen. It also allows you to
switch and view different camera number.

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- If there are only 4 cameras, you won’t be able to switch to 9, 16, 13, and 32 split screen
mode.

- The ExpressGO system will save the current operating mode (split screen mode, auto
scan, full screen, and compact mode status) when shutdown DVR system and apply the
mode status for next login.

- When you are in single screen mode, Right-click and Drag a square on the area you
want to enlarge. Using left button of mouse click on the enlarge screen area and user
can move the screen for viewing. Right-click on screen again will back to normal view.

- In multiple-screen mode, user can re-arrange the channels’ display order. Right click

the video screen of the channel and Drag on where you want to relocate it. However, the
changed display order of channel only applies in preview mode and wouldn’t apply in
playback.

Click to back to
normal display view.

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Name

Function

(19) Live Playback

button

When live playback function has enabled in Miscellaneous at System
Setting, the live playback icon is appeared on every channel of Preview UI.
Click icon to playback the recorded file instantly in preview mode.
When the channel is in live playback mode, the icon will change to .
Moving the mouse to the bottom of the live playback channel screen, the

playback tool bar ( ) will show up. Using the
playback tool bar to control the playback. The maximum live playback
channel is 4 channels at the same time.

(20) Logout\

Call up the Logout dialog box.

In the logout dialog box, you may do the following:

- Exit: Close the DVR system.

- Reboot: To restart DVR system.

- Login: Sign-in in different account.

- About: To view DVR system firmware info.

- Minimize: To reduce the DVR system to taskbar button.

- Compact: The Compact mode doesn’t support for ExpressGO system.

- Guest: Switch to the guest mode. In guest mode, the functions are
limited to preview function only. For complete functions of DVR system,
please login as an administrator.

- Cancel: To exit Logout dialog box.

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The DVR system cannot recognize the file format that has been changed from original file
format. Please do not change the *.tif or other file format to *.bmp/*.jpg file format.

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- The DVR only supports 24-bit and 32-bit bmp and jpeg file.

- The map file size limit is 200K.

2.1.1 Setting Up and Using the Emap

Emap can hold up to 8 maps in *.bmp/*.jpg format. You may locate the camera, sensor and relay on
the map.

To Set Up the Emap

1. Click Emap.

2. When the Emap screen appears, click the area number (1 to 8 buttons) on where you want to
insert the map.

3. Click Load Map to insert the map. When the open dialog box appears, locate and select the map
and click Open.

4. When the inserted map appears on the Emap screen, click Edit. You may now drag the camera,
sensor, and relay icons to its place on the map. Icons on the map can be relocated anywhere.

5. To set the camera direction, right click camera icon can select the camera direction in 8 angles.

6. If you are going to locate the icon on the map to other area, you need to drag the icon to the
black pane at the bottom of the Emap screen and then switch to the area on where you want to
locate the icon. To bring all the icons back to the black pane at the bottom of the Emap screen,
click Reset Icon.

7. When you are done, click Save button to save the new setting. To close Emap screen, click X.

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2.1.2 To Use the Emap

1. Click Emap.

2. In the Emap screen, click the camera icon to switch on the area where the camera is located on
the map and to display the video at the upper right corner of the Emap screen. At the lower right
corner of the Emap screen, it lists all the warning message.

3. To control relay, right-click relay icon and select status (on, off, or trigger) of relay.

4. To view different Emap, click Emap number button (1 ~ 8).

5. Click X to close Emap screen.

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Name

Function

(1) Close

Exit PTZ camera controller.

(2) Camera preset

position number

Move the PTZ camera to the preset point.

(3) Group AutoPan

Select to automatically operate PTZ camera in group.

(4) Direction buttons’

moving speed

Adjust the moving speed of the PTZ camera lens. This speed will apply
to the (11) Direction buttons’ moving speed only.

(5) Save Camera

preset position

Save the PTZ camera preset position number. Select the camera and
click the preset position number and save it.

(6) Setup

Configure PTZ cameras (also see Chapter 2.1.5).

(7) AutoPan

Operate the PTZ cameras automatically based on the selected camera
group preset position number. User needs to select the (3) Group
AutoPan, then, click (7)Auto Pan button.

(8) Zoom +/-

Zoom in and out the image.

(9) Focus +/-

Adjust the focus manually to produce clear image.

(10) Camera ID

Display the PTZ camera number that is being operated.

(11) Direction buttons

Move and position the focal point of the PTZ camera. The support of
direction button depends on the PTZ camera.

2.1.3 Familiarizing the Buttons in PTZ Camera Controller

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- ExpressGO system now supports HDD failure pre-detection mechanism called HDD
S.M.A.R.T. function. Once when ExpressGO system has detected the HDD failure
possibility, an event log will be occurred and user can check it in Event Log Viewer
window.

- The HDD S.M.A.R.T. function accurate is approximately about 60%.

- The HDD warming event log will issue once a day.

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HDD S.M.A.R.T. warning messages’ description are as following:

- HDD warning (Low risk): abnormal situations are occurred frequently but hard disk can
recovery by itself.

- HDD warning(High risk): When HDD warring(Low risk) event has occurred too
frequently, even though hard disk can recovery by itself; however hard disk recovery too
frequently will effect performance of hard disk. Therefore, it is recommended to replace
the hard disk.
[Note] HDD S.M.A.R.T. is an accumulation mechanism, therefore the HDD warning
(High risk) event log will issue once every day until hard disk has been replaced.

2.1.4 Using Event Log Viewer

Show the record of activities that take place in the system.

1. Click the Event Log button ( ) in preview mode. The Event log viewer window will show up.

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2. Select the Date to view or search certain event log by key word. Enter the key word in Find Text
column and click Search button.

3. To filter the records, select and click the select button to display Event, System, Operation,
Network or All.

4. The events list which display on the screen can be saved as text file format. To save the events list,
click Save button.

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The numbers of preset position are depended on the IP camera protocol has supported.

Use to adjust
the lens of PTZ
camera for
preset position
setting.

2.1.5 To Setup the IP PTZ Camera

1. In the PTZ control panel, click Setup.

2. When the PTZ Setup dialog box appears, the Auto Substitution is enabled in default.

3. To configure manually, mark Use PTZ and un-mark Auto Substitution.

4. Next, select the camera number.

5. In the Connection Settings section, select the Protocol and Model that is brand of IP PTZ camera
and enter the IP or URL of IP camera in IP Camera Site column. Mark the Authentication box if
ID and Password is required when connecting to IP PTZ camera. And then, click Save to keep
the settings.

6. In the Preset Setting section, use the control panel and adjust the position of the PTZ camera and
select the preset number to assign a number for the PTZ camera current position.

7. Set the DwellTime (1-60 sec) for how long the IP PTZ camera stays in that position before it
moves to the next one. If you want to add description, check the Show Preset Name box and in
the Preset Name text box, type the word. After is done, click Save to keep the settings.

8. Repeat step 5 & 6, if you want to save another IP PTZ camera position.

9. Restore AutoPan Time: set a time period for restoring auto path function after the IP PTZ
camera has been moved. Mark the check box and set the time period in second. Set the AutoPan
Speed if the IP PTZ camera that user has used is supported.

10. Others: Enable/disable Using Joystick such as USB joystick device.

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User can move the on screen PTZ control panel to any position of screen

11. Show moving direction indicator line: enable/disable to show the direction line when uses
mouse drag on screen in PTZ mode.

12. Iris: To adjust the iris of IP PTZ camera. It may not support that depends on brand of the PTZ
camera.

13. OSD: To allow call out IP PTZ camera factory’s OSD setup menu. The OSD setup menu may vary
that depends on the brand of IP PTZ camera.

14. When is done, click OK to save the setting or Click Cancel, to leave without saving the new
setting.

15. When PTZ camera is enabling, user can control PTZ camera by using the mouse and on screen
PTZ control bar.

16. Click the channel that has supported and enabled the PTZ function. And then, click PTZ option on
preview UI. The PTZ control panel will show up on the screen.

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17. User also can click PTZ icon to call out on-screen PTZ control bar and use mouse to drag on
screen to move the PTZ camera lens direction.

18. In PTZ screen mode, right-click and drag can enlarge the selected area. After enlarged area, left­click can move screen to left and right (User should see a hand icon on screen). To return to
normal view, right-click on screen again.

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Name

Function

(1) Visual Search

Search from a specific camera by Date, Hour, Minute, 10 Seconds and
Second. (See also Chapter 2.2.1)

(2) Intelligent Search

Search the changes in the motion detector frame (See also Chapter

2.2.2).

(3) Event Search

Search from the recorded activities that take place in the system (i.e.,
Sensor, Motion, Video Loss). (See also Chapter 2.2.3)

(4) Find Next

Search for the next event or changes in the motion detector frame. You
can use this when you are using Intelligent Search or Event Search
function.

2.2 Playback the Recorded Video

To switch in Playback mode, click Playback button in Preview mode user interface.

In wide screen mode, click  button call out the progress bar. According color of progress bar, user
can know the recording file type. Blue means regular recording file. Green means motion recording file.
Yellow means video loss while recording. Red is alarm triggered while recording. Black is no record
data.

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Name

Function

(5) Camera ID

Show the number of cameras that are being viewed. When you are in
single screen mode, click the camera ID number to switch and view
other camera.

(6) Hour Buttons

Select and click to playback the recorded video file on the specific time
frame. The Hour buttons represent the time in 24-hour clock. The blue
bar on top of the hour button indicates that there is a recorded video file
on that period of time. While the red bar indicates that you are currently
viewing the recorded video file.

(7) Watermark

To verify the playback video has not been modified (also see Chapter

2.2.6).

(8) Audio

Enable/disable volume. To adjust audio volume, drag and move the
audio volume bar beside the audio button.

(9) Bookmark

Mark a reference point when previewing the recorded video file to which
you may return for later reference. You may also set it to protect the file.
(See also Chapter 2.2.5)

(10) Event log

Show the record of activities that take place in the system. To filter the
records, select and click the option button to only display Event, System,
Operation, or Network.

(11) Full screen

View in Playback-compact mode. To return, press the right button of the
mouse or ESC on the keyboard or click the arrow icon.

When you switch to full screen in multiple-screen mode, Left click to
toggle to only display one of the video in the multiple-screen mode or all.

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When there are dual monitors with 32 channels, the full screen mode will split into 16
channels on each monitor.

(12) Segment

Keep a portion of the recorded video (see also Chapter 2.2.4).

Click to back to
normal display view.

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