AVer CAM520 Pro2 User Manual
CAM520 Pro2
User Manual
Federal Communications Commission Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radiofrequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Warning:
This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
This Class A digital apparatus complies with Canadian ICES-003.
DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose. Information
presented in this documentation has been carefully checked for reliability; however, no responsibility is
assumed for inaccuracies. The information contained in this documentation is subject to change
without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
©2021 AVer Information Inc. All rights reserved.
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.
NOTICE
WARNING
lens holder to move the camera.
zinc) or
- Do not attempt to short-circuit the battery terminals.
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. THE INFORMATION
CONTAINED HEREIN IS TO BE CONSIDERED FOR REFERENCE ONLY.
To reduce risk of fire or electric shock, do not expose this appliance to rain or moisture.
Warranty will be void if any unauthorized modifications are done to the product.
Do not drop the camera or subject it to physical shock.
Use correct power supply voltage to avoid damaging camera.
Do not place the camera where the cord can be stepped on as this may result in fraying or
damage to the lead or the plug.
Hold the bottom of the camera with both hands to move the camera. Do not grab the lens or
Remote Control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose of used batteries through
specially approved disposal methods.
- Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control. Dispose of batteries safely and through approved
disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon-
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
CAUTION
- Risk of explosion if battery is replaced by an incorrect type.
- Dispose of used batteries in a safe and proper manner.
MORE HELP
support.usa@aver.com
For FAQs, technical support, software and user manual download, please visit:
Global: https://www.aver.com/HelpCenter/conferencing-collaboration
USA: https://www.averusa.com/business/support/
European Headquarters: https://www.aver.com/download-center/
Technical Support:
Global: https://aver.com/technical-support
USA: https://averusa.force.com/support/s/contactsupport
European Headquarters: https://www.avereurope.com/technical-support/
Contact Information
Global
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd.,
Tucheng Dist.,
New Taipei City 23673,
Taiwan
Tel: +886 (2) 2269 8535
USA
AVer Information Inc.
https://www.averusa.com
668 Mission Ct.,
Fremont, CA 94539
Tel: +1 (408) 263 3828
Tol l -free: +1 (877) 528 7824
Technical support:
European Headquarters
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 140, 3012KM,
Rotterdam, Netherlands
Tel: +31 (0) 10 7600 550
Technical support:
eu.rma@aver.com
Contents
Package Contents ................................................................................................... 1
Product Introduction ................................................................................................ 2
Overview ......................................................................................................... 2
Remote Control ............................................................................................... 3
Pan and Tilt Angle ........................................................................................... 6
Installation ............................................................................................................... 7
Device Connection .......................................................................................... 7
Power Connection ........................................................................................... 8
RS232 Connection .......................................................................................... 9
Wall Mount Installation .................................................................................. 15
Ceiling Mount Installation (Optional) ............................................................. 18
Secure the Cables ......................................................................................... 21
Operating the Camera .......................................................................................... 22
Make a Video Call ......................................................................................... 22
Make a Connection through the Browser ............................................................ 22
Web Settings ................................................................................................... 26
First Time Login ............................................................................................. 26
Set up the Preset ........................................................................................... 28
User can set 10 preset positions. .................................................................. 28
Select the Preset Position ............................................................................. 30
Camera Settings ............................................................................................ 31
Tracking Mode ....................................................................................... 32
Framing Speed ...................................................................................... 34
Smart Frame Preset Point ..................................................................... 35
Auto Focus ............................................................................................ 36
Camera Focus ....................................................................................... 37
Home Position ....................................................................................... 37
Sleep Position ........................................................................................ 38
Sleep Timer ........................................................................................... 38
On Screen Menu ................................................................................... 39
Camera Binding ..................................................................................... 39
Save Preset ........................................................................................... 40
Image Settings .............................................................................................. 41
Image Flip .............................................................................................. 41
Image Mirror .......................................................................................... 41
True WDR .............................................................................................. 42
Frequency .............................................................................................. 42
White Balance ....................................................................................... 43
Noise Reduction .................................................................................... 43
Brightness .............................................................................................. 44
Saturation .............................................................................................. 45
RS232 Setting ....................................................................................... 46
Video Format Settings ................................................................................... 47
H.264 Profile .......................................................................................... 47
IP Stream Resolution ............................................................................. 48
Frame Rate ............................................................................................ 49
Bit Rate .................................................................................................. 49
RTSP ..................................................................................................... 50
RTMP ..................................................................................................... 52
Network Settings ........................................................................................... 53
DHCP ..................................................................................................... 53
Static IP .................................................................................................. 53
System Settings ............................................................................................ 54
Language ............................................................................................... 54
Firmware Update ................................................................................... 55
Factory Default ...................................................................................... 56
Camera Reboot ..................................................................................... 57
Change Password ................................................................................. 58
SSL Certificate ....................................................................................... 59
Date Format ........................................................................................... 60
Time Format .......................................................................................... 60
Time Correction Mode ........................................................................... 61
Information ............................................................................................. 63
PTZApp 2 .............................................................................................................. 64
Install PTZApp 2 ............................................................................................ 64
Use PTZApp 2 with USB Devices ................................................................. 64
Use PTZApp 2 with a Virtual Stream ............................................................. 73
EZLive ................................................................................................................... 75
Use AVer EZLive ........................................................................................... 75
Package Contents
Camera Unit Remote Control
Power Adapter
& Power Plug*
USB 2.0 Type-B to
Type-A Cable (5m)
Mini DIN9 to Mini DIN8
RS232 Adapter Cable
QR Code Card L-Mount Brackets Screws for Mount
Drilling Paper
46.00[1.81]
Ø5.50[Ø0.22]
51.00[2.01]
P/N: 303AU340-AGR
* The power plug will vary depending on the standard power outlet of the country where it is sold.
M4 x8mm (x2)
1/4”-20 L=7.5mm (x2)
1
Product Introduction
Overview
1
2 3 4 5 6 7
1 Status LED 4 RS232 In/Out Port 7 Kensington Lock
2 IR Sensor 5 DC 12V Power Plug
3 USB 3.1 Type B Port 6 PoE Port*
* Power over Ethernet (PoE), compatible with IEEE 802.3AT and 802.3AF. Please use CAT 5e FTP
cable (not included.)
2
Remote Control
Name Function
1. Camera Select
2. Camera Directional
Control
3. SmartFrame
One remote can control up to 3 AVer
VC/CAM/VB series cameras. You can
use AVer PTZApp 2 to set numbers
associated with each camera, and
then select which camera you would
like to control using the remote.
[Note] If you only have one camera
and don’t need to do any setting, the
default is camera 1. If you press
camera 2 or 3 on the remote control,
you will find your remote can’t control
your camera. In this case, please
press camera 1 on your remote again.
Use the directional buttons on the
remote to control the direction of the
camera. Press the directional button to
move the camera or press and hold to
continuously pan or tilt.
One-click automatic FOV adjustment
to fit all participants.
Press for 1 second to switch the
SmartFrame function among Manual
Framing/Auto Framing/Preset Framing
modes. A message (as figures shown)
will display on the screen to indicate
the mode.
[Notes]
SmartFrame deploys face and
body detection technology. People
wearing masks and side facial
profiles can still be detected. The
maximum detection distance is
7~10 meters.
3
Camera will track people while
moving. It will start to focus and
zoom in once people stop moving
for 1~5 seconds, depending on the
framing speed you choose.
Preset Framing: Set up preset
points in advance (Only for Preset
points 1~9. Preset 0 is for home
position). Camera tracks one
presenter and shoots the preset
areas instead of focusing and
zooming into presenter.
4. OSD Menu
5. Zoom In/Out
6. Preset
7. Preset Position/Number
Buttons
To pull up OSD menu while using
HDMI out function. Not supported for
CAM520 Pro2.
Increase/Decrease the camera zoom.
The Preset button on the remote
serves 2 functions.
To Save a Preset – Move camera to
desired position. Press and hold the
preset button until you receive the
save message on the screen. Select
preset position button 0-9 to store the
current camera position. Repeat steps
if needed.
To Load a Preset - Press the preset
button and preset position button 0-9
to load a saved camera position.
Repeat steps if needed.
Preset position buttons are used in
conjunction with the Preset button to
save positions. There are a total of 10
presets.
Press the preset button first and then
press 0~9 for the camera to move to
the saved position.
[Notes]
Press and hold the number button
4
8. Brightness -
9. Call/Answer
10. Enter
11. Mute/Un-mute
Speakerphone
12. Volume Up/Down
13. Preset Hot Key
14. Brightness +
15. Hang Up
“
” for 1 second to turn on or
off the WDR function.
Press and hold the number button
“
” for 1 second to turn on or off
the SmartFrame function.
Press and hold the number button
” for 1 second to enable or
“
disable RTMP streaming function.
Press and hold the number button
“
” for 1 second to force camera
to enter sleep mode. It will cut all
the video streaming off. To wake it
up, press the button for 1 second
again or press direction button. It’s
not workable while USB streaming
is on.
Decrease the brightness.
Answer a call or start a call.
To confirm selection. Not supported for
CAM520 Pro2.
Mute/Un-mute the speakerphone. Not
supported for CAM520 Pro2.
Adjust volume up or down. Not
supported for CAM520 Pro2.
Press to move the camera to the
preset position the user has set.
Increase the brightness.
End the call.
5
Pan and Tilt Angle
90°
170°170°
30°
6
Installation
Device Connection
USB cable
1. Use USB cable to connect the CAM520 Pro2 to your PC/laptop (refer to diagram above).
2. Connect the power to the CAM520 Pro2; powerindicator will light up and camera head will rotate.
3. Install PTZApp 2 on laptop or PC that is connected with CAM520 Pro2. The app can be used to
adjust and setup the parameters of the camera (refer to the section of PTZApp 2).
4. To make a call, run your video application (Zoom, Microsoft
®
Google Meet, Intel
TrueConf, Adobe Connect, Cisco WebEx
WebRTC, Wirecast, XSplit, etc.). Select CAM520 Pro2 as your video device.
[Notes]
Use the USB 2.0 cable included in the package.
CAM520 Pro2 has the USB 3.1 port which is USB 2.0 compatible.
Maximum resolution/fps for USB 2.0 and USB 3.1 port are shown below.
USB 2.0 1080@ 60 fps 720p@ 10 fps
USB 3.1 1080@ 60 fps 1080p@ 30 fps 1080p@ 30 fps
Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U Meeting®,
®
, Fuze, GoToMeeting™, Microsoft® Lync™, Vidyo, vMix,
M-JPEG/ fps
NV12/fps YUV/fps
720p@ 10 fps
480p@ 30 fps
480p@ 30 fps
Power cord
®
Teams, Skype for Business, Skype,
7
Power Connection
The power supply can be plugged into the wall outlet or drawn from PoE switch (Ethernet).
Wall outlet
Power cord
PoE
Ethernet cable
(Not included)
[Note] To ensure stability of IP video streaming, please use CAT 5e FTP cable (not included).
Switch / PoE Switch
8
RS232 Connection
Camera RS232 Port Pin Definition
2
789
3456
1
Function
VISCA IN
VISCA OUT
Mini DIN9
PIN #
1 Output DTR Data Terminal Ready
2 Input DSR Data Set Ready
3 Output TXD Transmit Data
6 Input RXD Receiver Data
7 Output DTR Data Terminal Ready
4 Input DSR Data Set Ready
8 Output TXD Transmit Data
9 Input RXD Receiver Data
5 --- --- Not connect
I/O Type Signal Description
9
Computer/Keyboard Controller and Camera Connection
Direct Connection
If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below.
Mini DIN9 to
DB9 Cable
Camera controller
Camera
(Mini DIN9)
1. DTR (IN) 1. DCD
2. DSR (IN) 2. RXD
3. TXD (IN) 3. TXD
6. RXD (IN) 4. DTR
7. DTR (OUT) 5. GND
4. DSR (OUT) 6. DSR
8. TXD (OUT) 7. RTS
9. RXD (OUT) 8. CTX
9. RI
Camera controller or PC
or
(DB9)
10
Use the supplied RS232 mini DIN9 to mini DIN8 cable
RS232 mini DIN9
to mini DIN8 cable**
VISCA in (Female)
Mini DIN8
to DB9 cable*
VISCA out (Female)
or
Camera controller
Camera controller or PC
(DB9)
Camera
(Mini DIN8)
1. DCD 1. DTR (IN)
2. RXD 2. DSR (IN)
3. TXD 3. TXD (IN)
4. DTR 4. GND (IN)
5. GND 5. RXD (IN)
6. DSR 6. GND (IN)
7. RTS
8. CTX
9. RI
1. DTR (OUT)
2. DSR (OUT)
3. TXD (OUT)
4. GND (OUT)
5. RXD (OUT)
6. GND (OUT)
11
* Mini DIN8 to D-Sub9 (DB9) cable 064AOTHERBPK is an optional item.
C
** RS232 mini DIN9 to mini DIN8 Cable Pin Definition
Mini DIN9
Connect to AVer camera
Mini DIN8 (IN)
Connect to next camera
Connect to camera controller or P
Mini DIN8 Pin Definition
Mini DIN8 (OUT)
No. Pin
1 DTR
2 DSR
3 TXD
4 GND
5 RXD
6 GND
7 NC
8 NC
12
Camera Cascade Connection
Direct Connection
If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below for
cascading cameras.
Total can connect up to 7 cameras.
12 7
Mini DIN9 Cable Mini DIN9 Cable Mini DIN9 Cable
Camera 1
(Mini DIN9)
1. DTR (IN) 1. DTR (IN)
2. DSR (IN) 2. DSR (IN)
3. TXD (IN) 3. TXD (IN)
6. RXD (IN) 6. RXD (IN)
7. DTR (OUT) 7. DTR (OUT)
4. DSR (OUT) 4. DSR (OUT)
8. TXD (OUT) 8. TXD (OUT)
9. RXD (OUT) 9. RXD (OUT)
SHIELD SHIELD
Camera 2
(Mini DIN9)
13
Use the RS232 mini DIN9 to mini DIN8 cable
Total can connect up to 7 cameras.
To facilitate the camera cascade, users can use AVer RS232 adapter cable.
Connect camera with AVer mini DIN9 to mini DIN8 adapter cable. Connect the mini DIN8 female side
to male mini DIN8 Visca cable (Users have to buy it in the market) and then connect AVer mini DIN9 to
mini DIN8 adapter cable again to connect to next camera.
12 7
RS232 mini DIN9
to mini DIN8 cable
RS232 mini DIN9
to mini DIN8 cable
Mini DIN8 cable (Male)
VISCA in (Female)
VISCA out (Female)
VISCA out (Female)
Camera controller
Camera 1
Mini DIN8 cable (Male)
VISCA in (Female)
Camera 2
(Mini DIN8)
1. DTR (IN) 1. DTR (IN)
2. DSR (IN) 2. DST (IN)
3. TXD (IN) 3. TXD (IN)
4. GND (IN) 4. GND (IN)
5. RXD (IN) 5. RXD (IN)
6. GND (IN) 6. GND (IN)
1. DTR (OUT)
2. DSR (OUT)
3. TXD (OUT)
4. GND (OUT)
5. RXD (OUT)
6. GND (OUT) 6. GND (OUT)
VISCA out (Female)
(Mini DIN8)
1. DTR (OUT)
2. DST (OUT)
3. TXD (OUT)
4. GND (OUT)
5. RXD (OUT)
RS232 mini DIN9
to mini DIN8 cable
14
Wall Mount Installation
1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to
mount the camera.
46.00[1.81]
Ø5.50[Ø0.22]
P/N: 303AU 340-AGR
2. Use the screws (not included) to secure the L-mount bracket
Screw
For Cement wall:
For Wooden wall:
M4 x20mm self-tapping screws (x4) + Plastic conical anchor
M4 x20mm self-tapping screws (x4)
51.00[2.01]
on the wall.
A
15
3. Then, assemble the L-mount brackets A + B with screws (included in package).
Screw size:
M4 x8mm (x2)
A
B
4. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of
L-mount brackets on the wall.
Screw
For Cement wall:
For Wooden wall:
M4 x20mm self-tapping screws (x2) + Plastic conical anchor
M4 x20mm self-tapping screws (x2)
16
5. Pass the cables through the hole on the L-mount bracket and connect the cables to corresponding
connection ports.
6. Use the remaining screws (included in package) to secure the camera on the L-mount bracket.
Screw:
1/4”-20 L=7.5mm (x2)
17
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