Avaya LAN CTE Configuration Guide

Part No. P0993299 02

Business Communications Manager

LAN CTE Configuration Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS -DOS, Windows, and Wi ndows NT are registered tra demarks of Microsoft Co rporation. All other trademarks and registered tradema rks are t he property of their respective owners.

P0993299 02

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 1

Introduction to LAN CTE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How does LAN CTE work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Operating system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2 Configuring the Business Communications Manager system and clients11

Entering the LAN CTE Keycode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Configuring LAN CTE software on Business Communications Manager . . . . . . . . . . 11

Configuration for CTE applications only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configuration for CTE and TAPI applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing LAN CTE software on the client computer . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing LAN CTE for CTE applications only . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing LAN CTE for CTE and TAPI applications . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing TAPI 2.1 for CTE and TAPI applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing TAPI 2.1 on Windows NT 4.0 Workstations . . . . . . . . . . . . . . . . . . . . . . 19

Installing TAPI 2.1 on Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing TAPI 2.1 on Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing TAPI 2.1 on Windows ME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing TAPI 2.1 on Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing TAPI 2.1 on Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing CTE and TAPI applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting the Dialing Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Verifying that LAN CTE is installed correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Starting a Unified Manager session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Enabling the LAN CTE software on Business Communications Manager . . . 12

Adding LAN CTE clients that use TAPI applications . . . . . . . . . . . . . . . . . . . . 13

Removing LAN CTE clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 3

Viewing LAN CTE information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Accessing the LAN CTE information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

LAN CTE error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Business Communications Manager LAN CTE Configuration Guide

Chapter 4

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Troubleshooting while using LAN CTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

LAN CTE is not operating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

LAN CTE client does not install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Figures

Figure 1 LAN CTE server and client configuration overview . . . . . . . . . . . . . . . . . 10

Figure 2 Property Sheet screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Figure 3 LAN CTE Client Privileges screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 4 Winsock v. 2 message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 5 Install TSP dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 6 TSP installation message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 7 Services List Property Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Figure 8 Domain message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Business Communications Manager LAN CTE Configuration Guide

P0993299 02

Preface

Business Communications Manager LAN CTE is one of the Nortel Networks line of Computer Telephony Integration (CTI) products. The LAN CTE software provides an interface between your Personal Computer, your telephone and the Business Communications Manager system. With the LAN CTE software, you can operate CTE (Computer Te lephony Engine) and Telephony Application Programming Interface (TAPI) applications from your computer.

Before you begin

This guide is intended for network administrators using Windows-based computers and Business Communications Manager LAN CTE. This guide assumes that you have the following background:

• Working knowledge of the Windows operating system

• Understanding of the transmission and management protocols used on your network

• Experience with windowing systems or graphical user interfaces (GUIs)

• Familiarity with the network management platform (for example, Domain Manager) on the system with which you are using

Text conventions

This guide uses the following text conventions:

bold Courier text

italic text Indicates new terms, book titles, and variables in command syntax

bold text indicates dialog boxes, buttons and menu options separator ( > ) Shows menu paths.

Indicates command names and options and text that you need to enter. Example: Use the Example: Enter

descriptions. Where a variable is two or more words, the words are connected by an underscore.

Example: If the command syntax is

show at <valid_route>, valid_route is one

variable and you substitute one value for it.

Example: Protocols > IP i dentifi es the IP o ption on th e Protocol s menu.

dinfo command.

show ip {alerts|routes}.

Business Communications Manager LAN CTE Configuration Guide

8 Acronyms

Acronyms

This guide uses the following acronyms:

API Application Programming Interf ace CTE Computer Telephony Engine CTI Computer Telephony Integration ERC Express Routing Code IP Internet Protocol O/S operating system TAPI Telephony Application Programming Interface TSP TAPI Service Provider URL Uniform Resource Locator

Related publications

• Software Keycode Installation Guide

• Personal Call Manager User Guide

• Programming Operations Guide

P0993299 02

Chapter 1 Introduction to LAN CTE

The Business Communicat ions Manager Comput er Teleph ony Integr ation (CTI ) range o f products provides an interface between your personal computer and your Business Communications Manager system. With these products, you can use telephony applications via the Windows operating system to control your telephone.

One of the basic software components of the Business Communications Manager CTI is LAN CTE. LAN CTE works with Microsoft to communicate with and control your telephone.

How does LAN CTE work?

LAN CTE works with four other software components, each providing a different function. The four software components involved are:

• Telephony applications - Telephony applications are installed on client computers. LAN CTE users run telephony appl ic ati ons to control their telephone s. Thr ough these applications, LAN CTE users give commands, such as Manager system. The telephony application also display messages, such as telephone ringing, which are received from the Business Communications Manager system. An example of a telephony application is Personal Call Manager.

• Windows operating system (O/S) - Windows is installed on the server and the client computers. Windows passes commands from the telephony application to the Telephony Application Programming Interface (TAPI), and messages from TAPI to the telephony application.

• Microsoft Telephony Application Programming Interface (TAPI) - TAPI is installed on the client computers. TAPI converts in dustry standa rd commands recei ved from Windows int o a format that LAN CTE can understand. It also converts messages from LAN CTE into an industry standard format and passes them to Windows.

• TAPI Service Provider (TSP) - TSP is installed on the client computer if you are operating TAPI applications. It act s as an interf ace between the LAN CTE communicat ions software and TAPI.

TAPI and Windows® to allow your telephony application

answer telephone, to the Business Communications

LAN CTE - LAN CTE is installed on the Business Communications Manager system and on the client computers as a Windows NT ser vice. LAN CTE re ceives commands from TSP and conver ts them into a format that is understood by the Business Communications Manager. It also receives messages from the Business Communications Manager and converts them into a format that is understood by TSP.

Figure 1 on page 10 shows how messages and commands are passed be tween the client computer s

and the Business Communications Manager system.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

Business Communications Manager LAN CTE Configuration Guide

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