Avaya LAN CTE Configuration Guide

LAN CTE Configuration Guide

BCM

Business Communications Manager

Document Status: Standard
Document Version: 05.02
Document Number: NN40010-601
Date: December 2009

Copyright © 2006-2009 Nortel Networks, All Rights Reserved

The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.

Task List

To enable LAN CTE software for TAPI .........................................................................14

To associate a network identifier to the BCM ................................................................15

To associate an extension number with the network identifier...................................... 15

To remove LAN CTE clients ..........................................................................................16

To delete a DN ..............................................................................................................16

To install LAN CTE on the client computer ................................................................... 17

To verify that LAN CTE and BCM TSP are installed correctly....................................... 18

To change the client computer connection.................................................................... 19

Viewing LAN CTE Status and Clients ...........................................................................21

To access Virtual Terminal information .........................................................................23

To deregister a Virtual Terminal ....................................................................................24

Task List 3

LAN CTE Configuration Guide

4 Task List

NN40010-601

Contents

Chapter 1

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About LAN CTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Operating system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 2

Configuring the BCM system and clients . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Entering the LAN CTE authorization code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring BCM to support TAPI applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Mapping network identity to telephone extension numbers . . . . . . . . . . . . . . . . . 14

Installing LAN CTE software on the client computer . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing LAN CTE for CTE and TAPI applications . . . . . . . . . . . . . . . . . . . . . . . 17

Installing CTE and TAPI applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting the dialing properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Verifying that LAN CTE and BCM TSP are installed correctly . . . . . . . . . . . . . . . . . . 18

Connecting to a different BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Contents 5

Chapter 3

Viewing LAN CTE information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using Element Manager to view LAN CTE information . . . . . . . . . . . . . . . . . . . . . . . . 21

Populating the LAN CTE Client Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Viewing LAN CTE Virtual Terminal information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 4

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

LAN CTE is not operating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

LAN CTE Configuration Guide

6 Contents

NN40010-601

Chapter 1

Getting started

This section contains information on the following topics:

• “About LAN CTE” on page 7

• “Audience” on page 9

• “Acronyms” on page 10

• “Related publications” on page 10

• “How to get Help” on page 11

About LAN CTE

Business Communications Manager (BCM) Computer Telephony Integration (CTI) products
provide an interface between your personal computer and your BCM system. With these products,
you can use telephony applications via the Windows operating system to control your telephone.

7

One of the software components of BCM CTI is LAN CTE. LAN CTE provides an interface
between your personal computer, your telephone and the BCM system. With LAN CTE installed
on your computer, you can run LAN CTE telephony applications to communicate with and control
your telephone.

A second component of BCM CTI is the BCM TAPI Service Provider (TSP). With the BCM TSP
installed on your computer, you can run telephony applications written to work with Microsoft
TAPI. To run TAPI applications, both components of BCM CTI must be installed on your
computer.

BCM allows the user to run LAN CTE applications and Microsoft TAPI applications.

The elements needed to run the LAN CTE applications are:

• operating system on the client computer

• LAN CTE on the client computer

• operating system on the BCM

• LAN CTE server on the BCM

The elements needed to run TAPI applications are the same as LAN CTE applications plus:

• BCM TAPI Service Provider (TSP) on the client computer

• TAPI on the client computer

LAN CTE Configuration Guide

8 Chapter 1 Getting started

Table 1 How LAN CTE works

Element

Telephony applications

Microsoft Telephony
Application Programming
Interface (TAPI)

TAPI Service Provider
(TSP)

LAN CTE

Description

Telephony applications are installed on client computers. BCM users run
telephony applications to control their telephones. Using these
applications, LAN CTE users give commands, such as

telephone

displays messages, such as telephone ringing, which are received from
the BCM system. An example of a telephony application is Personal Call
Manager.

TAPI is installed on the client computers and provides a set of industry­standard interfaces for performing call control. The BCM TAPI Service
Provider (TSP) receives the TAPI commands and converts them into LAN
CTE commands before they are sent to the BCM. The TSP also converts
LAN CTE events received from the BCM into TAPI-equivalent events that
are then passed to the application.

TSP is installed on the client computer if you are operating TAPI
applications. It acts as an interface between the LAN CTE
communications software and TAPI.

LAN CTE receives commands from TSP and applications and converts
them into a format that is understood by the BCM. It also receives
messages from the BCM and converts them into a format that is
understood by TSP and applications.

, to the BCM system. The telephony application also

answer

NN40010-601

This diagram shows how messages and commands are passed between the client computers and
the BCM system.

Figure 1 LAN CTE server and client configuration overview

Chapter 1 Getting started 9

BCM and client telephones

The BCM has LAN CTE server software
installed.

Client computers

The computers have LAN CTE, TSP, and
TAPI installed.

Operating system requirements

LAN CTE supports client computers with these operating systems:

• Windows XP Professional SP3

• Windows Vista Business, Windows Vista Ultimate or Windows Vista Enterprise SP2 (32-bit
or 64-bit versions, TAPI option is not available in Windows Vista 64-bit)

• Windows Server 2003 Standard and Enterprise SP2

• Windows Small Business Server R2

• Windows Server 2008 Standard and Enterprise SP2

Note: All BCM client-supported operating systems come pre-loaded with
Microsoft TAPI 2.1 or greater. TAPI does not support 64-bit versions of Windows
XP or Vista.

Audience

This guide is for network administrators who use Windows-based computers, Business
Communications Manager (BCM) Local Area Network Computer Telephony Engine (LAN
CTE), and Telephone Application Programming Interface (TAPI) (in the case where this is a
requirement of the Computer Telephony Integration (CTI) application). This guide assumes that
you have:

• working knowledge of the Windows operating system

LAN CTE Configuration Guide