Avaya KIM, KEM, CAP User Manual

Business Communications Manager ­Technical Tip

Tip no: 003
Release Date: 10 January 2011
Region: GLOBAL

BCM Expansion Module and Central Answering Position (KIM,

KEM, CAP) Documentation Clarification.

Introduction

This document is intended to clarify the configuration options for the terminal (telephone
set) expansion modules that are supported by the BCM family of products. This
document will clarify both the limitations of the physical devices that can be attached to
the terminals as well as the administrative setting that can be applied to terminals with
expansion modules.

The physical expansion devices for each of the terminals will be described first followed
by the configuration option that can be applied.

This bulletin is clarifying the information in the following end user documents regarding
the Central Answering Position (CAP), the Key Indicator Modules (KIM) and the Key
Expansion Modules (KEM). For the remainder of this document, all key expansion
modules (KIM’s & KEM’s) will be referred to as KEM’s (unless otherwise indicated).

This document is to be used in the interim until the end user documentation is updated
with this information during the next major release.

End User Documentation

Table 1: End User Documentation
Document Name Doc. Number Version Page(s) / Section(s)

Central Answering Position (CAP) User Guide NN40090-106 02.01 all
Business Communications Manager 5.0 – NN40170-500 02.04 79 - 80

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Configuration - Devices
Avaya 1100 Series Expansion Module -
User Guide
Avaya IP Key Expansion Module (KEM) User
guide
IP Phone 1200 Series LCD Expansion Module:
12-Key Self Labeling – Quick reference guide
IP Phone LED Expansion Module: 18-Key Self
Labeling – Quick reference guide
Expansion Module for IP Phone 1200 Series –
Quick Installation Guide
BCM 5.0 Task based guide BCM_5.0_TBG 1.1 Start-up & Telephony

NN40050-118 02.01 All
NN40050-103 04.01 All
NN40050-115 01.01 All
NN40050-116 01.01 All
NN40050-303 01.01 All

– Telephony Services
– CAP/KIM Assignment
Page: 71

Physical Terminal Expansion Modules

The terminals portfolio supported by BCM includes a number of hardware accessories
that expands the number of programmable keys available on the terminals. This allows
for fast access to speed dial or auto dial functionality, as well as allowing a central
attendant or secretary / administrative assistant to view the call status of a large number
of people or departments.

When an expansion module (KEM) is connected to a terminal (default configuration),
they are also referred to as ordinary KEM’s (or oKEM).

The specific characteristics of each of these accessories is summarized in the following
table and covered in more detail in the following sections.

Summary Table:

Table 2: Summary of terminals and expansion modules

Terminal

Type

T7316E KIM 24 4

IP 2002 IP KEM 24 4 No

IP 2004 IP KEM 24 4 No

IP 1220 LCD KEM

IP 1230 LCD KEM

IP 1120E IP KEM 18 3 No

IP 1140E IP KEM 18 3 No

Expansion

Module Name

LED KEM

LED KEM

Number of

Keys

12
18

12
18

Max number of

oKEM per

Terminal

9

7
5

7
2

SAP

Required

No

Yes

No
No

No
No

Max # of oKEM per

System

Limited by the max
number of sets

Limited by the max
number of sets

Limited by the max
number of sets

Limited by the max
number of sets

Limited by the max
number of sets

Limited by the max
number of sets

Limited by the max
number of sets

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KIM = Key Indicator Module
KEM = Key Expansion Module
oKEM = ordinary KEM
SAP = Station Auxiliary Power Supply

Key Expansion Module for the Business Series Telephone (BST)

Figure １- Business Series Telephone with Key Expansion Module

The BST Central Answering Position is an expandable desktop telephone that allows
administrative assistants and emergency contact centers the ability to centralize and
efficiently distribute calls. By attaching the T24 Key Indicator Module (KIM) directly to the
T7316E, office administrators and emergency contact centers can transform the pace
and efficiency of their operations while maintaining an exceptional level of customer
service.

T24 Product features:

• BCM and Norstar compatible

• Two versions of the T24 are available (Enhanced for line appearances and

Ordinary for features and auto dialers)

• Multi-line with multi-segment call appearance icons

• 24 programmable buttons for lines/features/autodials

• Busy Lamp Field/Direct Station Select support

• Multiple appearances of hunt groups

• Multiple line appearances

• Quantity of four, T24s per T7316E without power supply

• Quantity of nine, T24s per T7316E with power supply

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