Business Communications Manager Technical Tip
Tip no: 003
Release Date: 10 January 2011
Region: GLOBAL
BCM Expansion Module and Central Answering Position (KIM,
KEM, CAP) Documentation Clarification.
Introduction
This document is intended to clarify the configuration options for the terminal (telephone
set) expansion modules that are supported by the BCM family of products. This
document will clarify both the limitations of the physical devices that can be attached to
the terminals as well as the administrative setting that can be applied to terminals with
expansion modules.
The physical expansion devices for each of the terminals will be described first followed
by the configuration option that can be applied.
This bulletin is clarifying the information in the following end user documents regarding
the Central Answering Position (CAP), the Key Indicator Modules (KIM) and the Key
Expansion Modules (KEM). For the remainder of this document, all key expansion
modules (KIM’s & KEM’s) will be referred to as KEM’s (unless otherwise indicated).
This document is to be used in the interim until the end user documentation is updated
with this information during the next major release.
End User Documentation
Table 1: End User Documentation
Document Name Doc. Number Version Page(s) / Section(s)
Central Answering Position (CAP) User Guide NN40090-106 02.01 all
Business Communications Manager 5.0 – NN40170-500 02.04 79 - 80
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Configuration - Devices
Avaya 1100 Series Expansion Module -
User Guide
Avaya IP Key Expansion Module (KEM) User
guide
IP Phone 1200 Series LCD Expansion Module:
12-Key Self Labeling – Quick reference guide
IP Phone LED Expansion Module: 18-Key Self
Labeling – Quick reference guide
Expansion Module for IP Phone 1200 Series –
Quick Installation Guide
BCM 5.0 Task based guide BCM_5.0_TBG 1.1 Start-up & Telephony
NN40050-118 02.01 All
NN40050-103 04.01 All
NN40050-115 01.01 All
NN40050-116 01.01 All
NN40050-303 01.01 All
– Telephony Services
– CAP/KIM Assignment
Page: 71
Physical Terminal Expansion Modules
The terminals portfolio supported by BCM includes a number of hardware accessories
that expands the number of programmable keys available on the terminals. This allows
for fast access to speed dial or auto dial functionality, as well as allowing a central
attendant or secretary / administrative assistant to view the call status of a large number
of people or departments.
When an expansion module (KEM) is connected to a terminal (default configuration),
they are also referred to as ordinary KEM’s (or oKEM).
The specific characteristics of each of these accessories is summarized in the following
table and covered in more detail in the following sections.
Summary Table:
Table 2: Summary of terminals and expansion modules
Terminal
Type
T7316E KIM 24 4
IP 2002 IP KEM 24 4 No
IP 2004 IP KEM 24 4 No
IP 1220 LCD KEM
IP 1230 LCD KEM
IP 1120E IP KEM 18 3 No
IP 1140E IP KEM 18 3 No
Expansion
Module Name
LED KEM
LED KEM
Number of
Keys
12
18
12
18
Max number of
oKEM per
Terminal
9
7
5
7
2
SAP
Required
No
Yes
No
No
No
No
Max # of oKEM per
System
Limited by the max
number of sets
Limited by the max
number of sets
Limited by the max
number of sets
Limited by the max
number of sets
Limited by the max
number of sets
Limited by the max
number of sets
Limited by the max
number of sets
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KIM = Key Indicator Module
KEM = Key Expansion Module
oKEM = ordinary KEM
SAP = Station Auxiliary Power Supply
Key Expansion Module for the Business Series Telephone (BST)
Figure １- Business Series Telephone with Key Expansion Module
The BST Central Answering Position is an expandable desktop telephone that allows
administrative assistants and emergency contact centers the ability to centralize and
efficiently distribute calls. By attaching the T24 Key Indicator Module (KIM) directly to the
T7316E, office administrators and emergency contact centers can transform the pace
and efficiency of their operations while maintaining an exceptional level of customer
service.
T24 Product features:
• BCM and Norstar compatible
• Two versions of the T24 are available (Enhanced for line appearances and
Ordinary for features and auto dialers)
• Multi-line with multi-segment call appearance icons
• 24 programmable buttons for lines/features/autodials
• Busy Lamp Field/Direct Station Select support
• Multiple appearances of hunt groups
• Multiple line appearances
• Quantity of four, T24s per T7316E without power supply
• Quantity of nine, T24s per T7316E with power supply
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• Desk or wall mount
• Colors: charcoal and platinum
IP Key Expansion Module for the IP Phone 2000 Series
Figure ２- IP 2002 Phone with IP Key Expansion Module
The IP Key Expansion Module (IP KEM) is a hardware accessory that expands the
number of programmable keys on the IP 2002 and the IP 2004. This allows fast access
to speed dial functionality, as well as allowing a central attendant or secretary to view the
call status of a large number of people or departments. The IP KEM is supported on all
releases of BCM50 & 450 but requires Release 4.0 for the BCM200/400 platforms.
The IP KEM provides:
• Hardware module to expand line/feature buttons
• Self-label display to customize desktop
• Connects via accessory port on IP 2002 or IP 2004 phones
• Powered by host phone via accessory port
• BCM will support up to 4 KEMs per 2000 Series IP phone
• A maximum of 12 IP phones with IP KEMs per BCM system can be operated in
the advanced mode.
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IP Key Expansion Module for the IP Phone 1200 Series
Figure ３- LCD IP Key Expansion Module
Figure ４- LED IP Key Expansion Module
The IP Phone 1200 Series includes two Key Expansion Modules to provide flexibility for
adding more keys to the IP Phone 1220 and IP Phone 1230. The extra keys can be
programmed as auto-dialers for one-touch calling, and will provide busy lamp field
indication for users on the BCM system. This allows these phones to better serve the
needs of attendant and receptionist functions, and increase productivity for any user.
Key features include:
• LCD Expansion Module for the IP Phone 1200 Series offers 12 keys per module,
scalable to 7 LCD KEMs on an IP Phone 1220 or 1230
• LED / Paper Label Module for the IP Phone 1200 Series offers 18 keys per
module, with LED indicators for line status and an easy-to-use paper labeling
system, scalable to 2 LED Paper-Label KEMs on an IP Phone 1220 or 1230.
Re-setting the KEMs to default (Coldstart).
You can press a sequence of keys (on the KEM) to trigger a cold start of a single IP
Phone KEM, or all IP Phone KEMs attached to the same IP Phone. The sequence must
be performed while the icons are flashing.
• To coldstart a single IP Phone KEM, press the ‘Single’ Cold star sequence
below.
• To coldstart all attached IP Phone KEMs, press the ‘All’ Cold star sequence
below
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IP Key Expansion Module for the IP Phone 1100 Series
Figure ５- IP KEM FOR 1100 Series
The IP Phone 1100 Series includes a Key Expansion Module that provides up to 18
additional line/programmable feature keys per module. The module is supported on the
IP Phone 1120E and the IP Phone 1140E.
Configuration Options – CAP Assignment
A CAP (Central Access Point) station acts as a central answering and monitoring point
for a group or a business. Any terminal that has an expansion module attached (oKEM)
can be configured to be a CAP. When a terminal is assigned to be a CAP, the expansion
module is now referred to as an enhanced KEM (eKIM or eKEM).
Assigning a station to be a CAP enhances the expansion modules capability to also
include access to and monitoring of lines in addition to stations.
You can configure a total of 12 CAP stations on a BCM50 or 24 on a BCM450 using the
CAP assignment setting. Please note that the CAP's can be any mixture of terminal type
as this assignment is independent of the hardware type.
The table referenced earlier in this bulletin is repeated here with an additional column to
show the maximum number of eKEM's that are supported on each terminal type.
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Table 2: Summary of terminals and expansion modules with eKEM
Terminal Type
T7316E KIM 24 4 4
IP 2002 IP KEM 24 4 4 No
IP 2004 IP KEM 24 4 4 No
IP 1220 LCD KEM
IP 1230 LCD KEM
IP 1120E IP KEM 18 3 3 No
IP 1140E IP KEM 18 3 3 No
KIM = Key Indicator Module
KEM = Key Expansion Module
oKEM = ordinary KEM
eKEM = enhanced KEM
SAP = Station Auxiliary Power Supply
Expansion
Module Name
LED KEM
LED KEM
Number of
Keys
12
18
12
18
Max number
of eKEM per
Terminal
7
5
7
2
Max number
of oKEM per
Terminal
9
7
5
7
2
SAP
Required
No
Yes
No
No
No
No
In summary, the main difference between oKEM's and eKEM’s is the following:
- oKEM’s provide additional buttons to access & monitor stations.
- eKEM’s provide additional buttons to access & monitor status and lines.
- oKEM’s and eKEM’s provide additional buttons for fast access to auto dialers and
speed dialers.
- Assigning a station with KEM's attached as a CAP (in OAM), changes the KEM's from
oKEM’s to
eKEM’s.
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Configuring CAP assignment
1. Ensure that the telephone you want to use for a CAP station is configured and
working.
2. Ensure that the CAP/KIM module has been installed on the appropriate telephone.
3. In the Element Manager, open the Telephony folder followed by Global Settings,
and select Cap Assignment.
4. The CAP # window appears.
Figure ６- CAP Assignment Window
5. Type the DN in the Set DN field for the telephones that you want to designate as a
CAP station.
6. Click on the next CAP to add another CAP station, or click elsewhere on the
navigation tree to save the setting.
Issued by:
Avaya BCM CPE Support
Contact details:-
Tel: +1 613 3568230
dhummel@avaya.com
Email:
Internet:
© 2011 Avaya Inc. All rights reserved.
http://www.avaya.com
COMPAS ID 149792 Issue 1 Page 9 / 9
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