Avaya K155 User Manual

Using Avaya Vantage™ and Vantage™ Basic

Avaya

vaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—May 15, 2018—3:13 PM (UTC)

Release 2.0

Issue 1

June 2018

2017-2018, A

Note3

Using a cell, mobile, or GSM phone, or a two-way radio in close4 proximity to an Avaya IP telephone might cause interference.5

Documentation disclaimer6

“Documentation” means information published in varying mediums7 which may include product information, operating instructions and8 performance specifications that are generally made available to users9 of products. Documentation does not include marketing materials.10 Avaya shall not be responsible for any modifications, additions, or11 deletions to the original published version of Documentation unless12 such modifications, additions, or deletions were performed by or on13 the express behalf of Avaya. End User agrees to indemnify and hold14 harmless Avaya, Avaya's agents, servants and employees against all15 claims, lawsuits, demands and judgments arising out of, or in16 connection with, subsequent modifications, additions or deletions to17 this documentation, to the extent made by End User.18

Link disclaimer19

Avaya is not responsible for the contents or reliability of any linked20 websites referenced within this site or Documentation provided by21 Avaya. Avaya is not responsible for the accuracy of any information,22 statement or content provided on these sites and does not23 necessarily endorse the products, services, or information described24 or offered within them. Avaya does not guarantee that these links will25 work all the time and has no control over the availability of the linked26 pages.27

Warranty28

Avaya provides a limited warranty on Avaya hardware and software.29 Refer to your sales agreement to establish the terms of the limited30 warranty. In addition, Avaya’s standard warranty language, as well as31 information regarding support for this product while under warranty is32 available to Avaya customers and other parties through the Avaya33 Support website:

getGenericDetails?detailId=C20091120112456651010 under the link35

“W

arranty & Product Lifecycle” or such successor site as designated36 by Avaya. Please note that if You acquired the product(s) from an37 authorized Avaya Channel Partner outside of the United States and38 Canada, the warranty is provided to You by said Avaya Channel39 Partner and not by Avaya.40

“Hosted Service” means an Avaya hosted service subscription that41 You acquire from either Avaya or an authorized Avaya Channel42 Partner (as applicable) and which is described further in Hosted SAS43 or other service description documentation regarding the applicable44 hosted service. If You purchase a Hosted Service subscription, the45 foregoing limited warranty may not apply but You may be entitled to46 support services in connection with the Hosted Service as described47 further in your service description documents for the applicable48 Hosted Service. Contact Avaya or Avaya Channel Partner (as49 applicable) for more information.50

Hosted Service51

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA52 HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA53 CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54 FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55 WEBSITE, THE LINK “A

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER56

vaya Terms of Use for Hosted Services” OR SUCH57 SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE58 APPLICABLE TO ANYONE WHO ACCESSES OR USES THE59 HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED60 SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON61 BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE62 DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY63 AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF64 YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A65 COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT66 YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE67 TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF68 YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69 MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70 AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71 SERVICE.72

vaya Inc.1

Licenses73

THE SOFTW WEBSITE,

ARE LICENSE TERMS AVAILABLE ON THE AVAYA74

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,75

UNDER THE LINK

“AVAYA SOFTWARE LICENSE TERMS (Avaya76 Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY77 AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,78 USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED79 FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA80 CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL81 AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.82 UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,83 AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE84 WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA85 AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA86 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU87 AND ANYONE ELSE USING OR SELLING THE SOFTWARE88 WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR89 USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,90 YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM91 YOU ARE INSTALLING, DOWNLOADING OR USING THE92 SOFTWARE (HEREINAFTER REFERRED TO93 INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO94 THESE TERMS AND CONDITIONS AND CREATE A BINDING95 CONTRACT BETWEEN YOU AND AVAYA INC. OR THE96 APPLICABLE AVAYA AFFILIATE (“AVAYA”).97

Avaya grants You a license within the scope of the license types98 described below, with the exception of Heritage Nortel Software, for99 which the scope of the license is detailed below. Where the order100 documentation does not expressly identify a license type, the101 applicable license will be a Designated System License as set forth102 below in the Designated System(s) License (DS) section as103 applicable. The applicable number of licenses and units of capacity104 for which the license is granted will be one (1), unless a different105 number of licenses or units of capacity is specified in the106 documentation or other materials available to You. “Software” means107 computer programs in object code, provided by Avaya or an Avaya108

https://support.avaya.com/helpcenter/34

Channel Partner, whether as stand-alone products, pre-installed on109 hardware products, and any upgrades, updates, patches, bug fixes,110 or modified versions thereto. “Designated Processor” means a single111 stand-alone computing device. “Server” means a set of Designated112 Processors that hosts (physically or virtually) a software application113 to be accessed by multiple users. “Instance” means a single copy of114 the Software executing at a particular time: (i) on one physical115 machine; or (ii) on one deployed software virtual machine (“VM”) or116 similar deployment.117

License types118

Designated System(s) License (DS). End User may install and use119 each copy or an Instance of the Software only: 1) on a number of120 Designated Processors up to the number indicated in the order; or 2)121 up to the number of Instances of the Software as indicated in the122 order, Documentation, or as authorized by Avaya in writing. Avaya123 may require the Designated Processor(s) to be identified in the order124 by type, serial number, feature key, Instance, location or other125 specific designation, or to be provided by End User to Avaya through126 electronic means established by Avaya specifically for this purpose.127

Shrinkwrap License (SR). You may install and use the Software in128 accordance with the terms and conditions of the applicable license129 agreements, such as “shrinkwrap” or “clickthrough” license130 accompanying or applicable to the Software (“Shrinkwrap License”).131

Heritage Nortel Software132

“Heritage Nortel Software” means the software that was acquired by133 Avaya as part of its purchase of the Nortel Enterprise Solutions134 Business in December 2009. The Heritage Nortel Software is the135 software contained within the list of Heritage Nortel Products located136 at

https://support.avaya.com/LicenseInfo under the link “Heritage137

Nortel Products”

or such successor site as designated by Avaya. For138 Heritage Nortel Software, Avaya grants Customer a license to use139 Heritage Nortel Software provided hereunder solely to the extent of140 the authorized activation or authorized usage level, solely for the141 purpose specified in the Documentation, and solely as embedded in,142 for execution on, or for communication with Avaya equipment.143 Charges for Heritage Nortel Software may be based on extent of144 activation or use authorized as specified in an order or invoice.145

Copyright1

Except where expressly stated otherwise, no use should be made of2 materials on this site, the Documentation, Software, Hosted Service,3 or hardware provided by A documentation, Hosted Service, and the product provided by Avaya5 including the selection, arrangement and design of the content is6 owned either by Avaya or its licensors and is protected by copyright7 and other intellectual property laws including the sui generis rights8 relating to the protection of databases. You may not modify, copy,9 reproduce, republish, upload, post, transmit or distribute in any way10 any content, in whole or in part, including any code and software11 unless expressly authorized by Avaya. Unauthorized reproduction,12 transmission, dissemination, storage, and or use without the express13 written consent of Avaya can be a criminal, as well as a civil offense14 under the applicable law.15

Virtualization16

The following applies if the product is deployed on a virtual machine.17 Each product has its own ordering code and license types. Note,18 unless otherwise stated, that each Instance of a product must be19 separately licensed and ordered. For example, if the end user20 customer or Avaya Channel Partner would like to install two21 Instances of the same type of products, then two products of that22 type must be ordered.23

Third Party Components24

“Third Party Components” mean certain software programs or25 portions thereof included in the Software or Hosted Service may26 contain software (including open source software) distributed under27 third party agreements (“Third Party Components”), which contain28 terms regarding the rights to use certain portions of the Software29 (“Third Party Terms”). As required, information regarding distributed30 Linux OS source code (for those products that have distributed Linux31 OS source code) and identifying the copyright holders of the Third32 Party Components and the Third Party Terms that apply is available33 in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated35

by A

vaya. The open source software license terms provided as Third36 Party Terms are consistent with the license rights granted in these37 Software License Terms, and may contain additional rights benefiting38 You, such as modification and distribution of the open source39 software. The Third Party Terms shall take precedence over these40 Software License Terms, solely with respect to the applicable Third41 Party Components to the extent that these Software License Terms42 impose greater restrictions on You than the applicable Third Party43 Terms.44

The following applies only if the H.264 (AVC) codec is distributed with45 the product. THIS PRODUCT IS LICENSED UNDER THE AVC46 PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A47 CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE48 REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH49 THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC50 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A51 PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO52 PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS53 GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.54 ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,55 L.L.C. SEE

Service Provider57

THE FOLLOWING APPLIES T HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT59 OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS60 SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE61 PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM62 THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S63 HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN64 WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE65 OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING66 BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,67 THE AVAYA CHANNEL PARTNER IS REQUIRED TO68 INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE69 AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,70 DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.71

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL72 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED73 THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE74

HTTP://WWW.MPEGLA.COM.56

vaya. All content on this site, the4

O AVAYA CHANNEL PARTNER’S58

AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES75 THE A

VAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY76 AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72977 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 78

WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (A

LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR80 THE PERSONAL USE OF A CONSUMER OR OTHER USES IN81 WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE82 VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC83 VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED84 BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR85 WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO86 PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE87 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION88 FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE89 OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.91

Compliance with Laws92

ou acknowledge and agree that it is Your responsibility for93

Y complying with any applicable laws and regulations, including, but not94 limited to laws and regulations related to call recording, data privacy,95 intellectual property, trade secret, fraud, and music performance96 rights, in the country or territory where the Avaya product is used.97

Preventing Toll Fraud98

“Toll Fraud” is the unauthorized use of your telecommunications99 system by an unauthorized party (for example, a person who is not a100 corporate employee, agent, subcontractor, or is not working on your101 company's behalf). Be aware that there can be a risk of Toll Fraud102 associated with your system and that, if Toll Fraud occurs, it can103 result in substantial additional charges for your telecommunications104 services.105

Avaya Toll Fraud intervention106

https://34

If You suspect that You are being victimized by Toll Fraud and You107 need technical assistance or support, call Technical Service Center108 Toll Fraud Intervention Hotline at +1-800-643-2353 for the United109 States and Canada. For additional support telephone numbers, see110 the Avaya Support website: successor site as designated by Avaya.112

Security Vulnerabilities113

Information about Avaya’s security support policies can be found in114 the Security Policies and Support section of

support.avaya.com/security.116

Suspected A Avaya Product Security Support Flow (

support.avaya.com/css/P8/documents/100161515).119

Downloading Documentation120

For the most current versions of Documentation, see the A Support website: as designated by A

Contact Avaya Support124

See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem126 with your A telephone numbers and contact addresses, go to the Avaya Support128 website: designated by A Contact Avaya Support.131

Regulatory Statements132

Australia Statements133

Handset Magnets Statement: 134

Industry Canada (IC) Statements138

RSS Standards Statement75

vaya product security vulnerabilities are handled per the117

https://support.avaya.com, or such successor site122

vaya.123

vaya product or Hosted Service. For a list of support127

https://support.avaya.com (or such successor site as129

vaya), scroll to the bottom of the page, and select130

Danger:

The handset receiver contains magnetic devices that can135 attract small metallic objects. Care should be taken to avoid136 personal injury

https://support.avaya.com

https://support.avaya.com for125

.137

HTTP://90

https://115

https://118

VC) CODEC IS79

or such111

vaya121

This device complies with Industry Canada licence-exempt RSS1 standard(s). Operation is subject to the following two conditions:2

This device may not cause interference, and3

guidelines are not followed, it may lead to death or61 severe injury

.62

2. This device must accept any interference, including4 interference that may cause undesired operation of the5 device.6

Le présent appareil est conforme aux CNR d'Industrie Canada7 applicables aux appareils radio exempts de licence. L'exploitation est8 autorisée aux deux conditions suivantes:9

1. L'appareil ne doit pas produire de brouillage, et10

2. L'utilisateur de l'appareil doit accepter tout brouillage11 radioélectrique subi, même si le brouillage est susceptible12 d'en compromettre le fonctionnement.13

Radio Transmitter Statement14

Under Industry Canada regulations, this radio transmitter may only15 operate using an antenna of a type and maximum (or lesser) gain16 approved for the transmitter by Industry Canada. To reduce potential17 radio interference to other users, the antenna type and its gain18 should be so chosen that the equivalent isotropically radiated power19 (EIRP) is not more than that necessary for successful20 communication.21

Conformément à la réglementation d'Industrie Canada, le présent22 émetteur radio peut fonctionner avec une antenne d'un type et d'un23 gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie24 Canada. Dans le but de réduire les risques de brouillage25 radioélectrique à l'intention des autres utilisateurs, il faut choisir le26 type d'antenne et son gain de sorte que la puissance isotrope27 rayonnée équivalente ne dépasse pas l'intensité nécessaire à28 l'établissement d'une communication satisfaisante.29

This Class B digital apparatus complies with Canadian ICES-003.30

Cet appareil numérique de la classe B est conforme à la norme31 NMB-003 du Canada.32

Radiation Exposure Statement33

This equipment complies with FCC & IC RSS102 radiation exposure34 limits set forth for an uncontrolled environment. This equipment35 should be installed and operated with minimum distance 20cm36 between the radiator & your body. This transmitter must not be co-37 located or operating in conjunction with any other antenna or38 transmitter.39

Cet équipement est conforme aux limites d'exposition aux40 rayonnements ISEDétablies pour un environnement non contrôlé.41 Cet équipement doit être installé et utilisé avec un minimum de 2042 cm de distance entre la source de rayonnement et votre corps.43

Japan Statements44

Class B Statement45

This is a Class B product based on the standard of the VCCI Council.46 If this is used near a radio or television receiver in a domestic47 environment, it may cause radio interference. Install and use the48 equipment according to the instruction manual.49

本製品を安全にご使用頂くため、以下のことにご注意ください。64

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず65 製品に同梱されております添付品または指定品をご使用くだ66 さい。添付品指定品以外の部品をご使用になると故障や動作67 不良、火災の原因となることがあります。68

• 同梱されております付属の電源コードを他の機器には使用し69 ないでください。上記注意事項を守らないと、死亡や大怪我70 など人身事故の原因となることがあります。71

México Statement72

The operation of this equipment is subject to the following two73 conditions:74

1. It is possible that this equipment or device may not cause75 harmful interference, and76

2. This equipment or device must accept any interference,77 including interference that may cause undesired operation.78

La operación de este equipo está sujeta a las siguientes dos79 condiciones:80

1. Es posible que este equipo o dispositivo no cause81 interferencia perjudicial y82

2. Este equipo o dispositivo debe aceptar cualquier83 interferencia, incluyendo la que pueda causar su operación84 no deseada.85

Power over Ethernet (PoE) Statement86

This equipment must be connected to PoE networks without routing87 to the outside plant.88

U.S. Federal Communications Commission (FCC) Statements89

Compliance Statement90

The changes or modifications not expressly approved by the party91 responsible for compliance could void the user’s authority to operate92 the equipment.93

To comply with the FCC RF exposure compliance requirements, this94 device and its antenna must not be co-located or operating to95 conjunction with any other antenna or transmitter.96

This device complies with part 15 of the FCC Rules. Operation is97 subject to the following two conditions:98

1. This device may not cause harmful interference, and99

2. This device must accept any interference received,100 including interferences that may cause undesired101 operation.102

This equipment has been tested and found to comply with the limits103 for a Class B digital device, pursuant to Part 15 of the FCC Rules.104 These limits are designated to provide reasonable protection against105 harmful interferences in a residential installation. This equipment106 generates, uses and can radiate radio frequency energy and, if not107

Denan Power Cord Statement51

Danger:

Please be careful of the following while installing the52 equipment:53

•

Please only use the connecting cables, power cord, and54 AC adapters shipped with the equipment or specified by55 Avaya to be used with the equipment. If you use any56 other equipment, it may cause failures, malfunctioning,57 or fire.58

• Power cords shipped with this equipment must not be59 used with any other equipment. In case the above60

installed and used in accordance with the instructions, may cause108 harmful interference to radio communications. However, there is no109 guarantee that interference will not occur in a particular installation. If110 this equipment does cause harmful interferences to radio or111 television reception, which can be determined by turning the112 equipment off and on, the user is encouraged to try to correct the113 interference by one or more of the following measures:114

• Reorient or relocate the receiving antenna.115

• Increase the separation between the equipment and receiver.116

• Connect the equipment into an outlet on a circuit different from117 that to which the receiver is connected.118

• Consult the dealer or an experienced radio/TV technician for61 help.62

Radiation Exposure Statement1

This equipment complies with FCC radiation exposure limits set forth2 for an uncontrolled environment . This equipment should be installed3 and operated with minimum distance of 8 in or 20 cm between the4 radiator and your body operating in conjunction with any other antenna or transmitter.6

EU Countries7

This device when installed complies with the essential requirements8 and other relevant provisions of the EMC Directive 2014/30/EU,9 Safety LV Directive 2014/35/EU, and Radio Equipment Directive10 2014/53/EU. A copy of the Declaration may be obtained from

support.avaya.com or A

Santa Clara, CA 95054–1233 USA.13

WiFi and BT transmitter14

• Frequencies for 2412-2472 MHz, transmit power: 19.84 dBm15

• Frequencies for 5180-5240 MHz, transmit power: 22.5 dBm16

General Safety Warning17

• Use only the Avaya approved Limited Power Source power18 supplies specified for this product.19

• Ensure that you:20

- Do not operate the device near water.21

- Do not use the device during a lightning storm.22

- Do not report a gas leak while in the vicinity of the leak.23

- For Accessory Power Supply - Use Only Limited Power24 Supply Delta Electronics Inc. model:ADP-30HR B , output:25 48Vdc, 0.66A.26

Trademarks27

The trademarks, logos and service marks (“Marks”) displayed in this28 site, the Documentation, Hosted Service(s), and product(s) provided29 by Avaya are the registered or unregistered Marks of Avaya, its30 affiliates, its licensors, its suppliers, or other third parties. Users are31 not permitted to use such Marks without prior written consent from32 Avaya or such third party which may own the Mark. Nothing33 contained in this site, the Documentation, Hosted Service(s) and34 product(s) should be construed as granting, by implication, estoppel,35 or otherwise, any license or right in and to the Marks without the36 express written permission of Avaya or the applicable third party.37

Avaya is a registered trademark of Avaya Inc.38

All non-Avaya trademarks are the property of their respective owners.39 Linux® is the registered trademark of Linus Torvalds in the U.S. and40 other countries.41

Android, Google and Google Play are trademarks of Google Inc.42

. This transmitter must not be co-located or5

vaya Inc., 4655 Great America Parkway,12

http://11

Chapter 1: Introduction............................................................................................................

Purpose.................................................................................................................................. 8

Change history........................................................................................................................ 8

Chapter 2: Avaya Vantage™ overview..................................................................................... 9

Supported features................................................................................................................ 10

Wireless handset features................................................................................................ 11

Third party applications.......................................................................................................... 13

New in this release................................................................................................................ 13

Chapter 3: Getting started with Avaya Vantage™................................................................. 14

Installing applications............................................................................................................. 14

Logging in to and out of Avaya Vantage Locking and unlocking Avaya Vantage

Avaya Smart Lock................................................................................................................. 16

Enabling Avaya Smart Lock............................................................................................. 17

Removing or changing the trusted device.......................................................................... 18

Locking the device manually when Smart Lock is enabled.................................................. 19

Connecting a wireless handset............................................................................................... 19

Turning the wireless handset on and off............................................................................ 20

™

................................................................................ 15

™

.................................................................................. 15

Chapter 4: Navigation............................................................................................................. 22

Physical device layout........................................................................................................... 22

Layout of Avaya Vantage™ K165 and K175........................................................................ 22

Layout of Avaya Vantage™ K155....................................................................................... 24

Connectors and controls.................................................................................................. 25

Wireless handset layout......................................................................................................... 28

Avaya Vantage Basic screen navigation.................................................................................. 28

Dial pad screen............................................................................................................... 28

Contacts screen.............................................................................................................. 30

Call screen..................................................................................................................... 32

Chapter 5: Call management operations.............................................................................. 35

Making audio or video calls.................................................................................................... 35

Making an emergency call................................................................................................ 35

Making an audio or video call using the dial pad................................................................ 36

Making an audio or video call using contacts..................................................................... 36

Making an audio or video call from your Favorites list......................................................... 36

Making an audio or video call using call history.................................................................. 37

Making a second call....................................................................................................... 37

Redialing a number......................................................................................................... 38

Managing calls...................................................................................................................... 38

Answering or declining an incoming call............................................................................ 38

June 2018 Using Avaya Vantage™ and A

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vaya Vantage™ Basic 6

Contents

Entering digits during a call.............................................................................................. 39

Muting or unmuting a call................................................................................................. 39

Placing a call on hold and resuming the call...................................................................... 40

Toggling between calls..................................................................................................... 40

Transferring a call............................................................................................................ 40

Working with video functionality........................................................................................ 41

Selecting an active audio device....................................................................................... 41

Ending a call................................................................................................................... 42

Viewing call history................................................................................................................ 42

Deleting all call information............................................................................................... 43

Working with conference calls................................................................................................ 43

Starting a conference call................................................................................................. 43

Merging calls to create a conference call........................................................................... 43

Chapter 6: Contact management operations....................................................................... 45

Adding a contact................................................................................................................... 45

Editing a contact.................................................................................................................... 46

Deleting a contact.................................................................................................................. 46

Searching for a contact.......................................................................................................... 47

IP Office contact search options....................................................................................... 47

Setting contact display options............................................................................................... 47

Setting a contact as a favorite................................................................................................ 48

Synchronizing contacts and call history over Bluetooth............................................................. 48

Filtering contacts................................................................................................................... 49

Chapter 7: Customization...................................................................................................... 51

Modifying the ring tone........................................................................................................... 51

Disabling video using the privacy shutter................................................................................. 51

Changing the wallpaper......................................................................................................... 52

Chapter 8: Resources............................................................................................................. 53

Documentation...................................................................................................................... 53

Finding documents on the Avaya Support website............................................................. 53

Viewing Avaya Mentor videos................................................................................................. 54

Support................................................................................................................................ 54

Using the Avaya InSite Knowledge Base........................................................................... 54

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vaya Vantage™ Basic 7

Chapter 1: Introduction1

Purpose2

This document is intended for end users and describes how to use the Avaya Vantage™ Basic3 application on an Avaya Vantage™ device. This document also describes setup tasks performed4 by end users.5

Separate documentation is available for SDK developer applications. This document does not6 provide information about SDK applications.7

Change history8

The following table describes the major changes made in this document:9

Issue Date Summary of changes

Release 2.0, Issue 1 June 2018 • Added information about the K155 device

throughout the document.

Updated

•

• Updated

• Added IP Office login information in

to and out of Avaya Vantage on page 15.

Updated the “Navigation” chapter.

•

• Minor rephrasing throughout the document.

• Added

• Updated

Supported features on page 10

New in this release on page

Editing a contact on page

Filtering contacts on page 49.

46.

13.

Logging in

June 2018 Using Avaya Vantage™

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and Avaya Vantage™ Basic 8

Chapter 2: Avaya Vantage™ overview1

vaya Vantage™ is an Android™ device that provides telephony and conferencing functionality.2 Avaya Vantage™ combines the advantages of a customizable unified communications solution and a3 fully functional Android device. Use the Avaya Breeze™ Client Software Development Kit (CSDK)4 and custom applications to integrate communications in business processes on your Avaya5 Vantage™ device.6

According to your business needs, you can choose from the following Avaya Vantage™ device7 variants:8

• Avaya Vantage™ K175: Standard device with an 8-inch screen and an integrated camera for full9 access to video calls and conferences. You can cover the camera by using a mechanical10 camera shutter.11

• Avaya Vantage™ K165: Standard device with an 8-inch screen that does not include an12 integrated camera. You can still receive video from other users.13

• Avaya Vantage™ K155: Device with a small 5-inch screen. The device also includes a dial pad14 and an integrated camera.15

Avaya Vantage™ supports the following communication applications:16

• Avaya Vantage™ Basic17

• Avaya Equinox

• Avaya Vantage™ Open19

This document is focused on Avaya Vantage™ Basic usage. For more information about using other20 applications, see the following documents:21

• For more information about using Avaya Equinox® clients, see Using Avaya Equinox® for22 Android, iOS, Mac, and Windows.23

Some features and services are not supported when an Avaya Equinox® client is deployed on24 Avaya Vantage™. These feature discrepancies are described in the Avaya Equinox® clients25 documentation.26

• For more information about using Avaya Vantage™ Open, see Using Avaya Vantage™ Open.27

Note:

•

IP Office Release 11.0 only supports Avaya Vantage™ Basic. IP Office Release 11.0 does28 not support other clients, such as Avaya Equinox®, on Avaya Vantage™.29

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Avaya Vantage™ overview

• In Release 2.0, the Avaya Vantage™ K155 device only supports Avaya Vantage™ Basic. It1 does not support Avaya Equinox® or Avaya Vantage™ Open.2

Supported features3

Avaya Vantage™ Basic

feature Supported with Avaya Aura

Supported with IP Office

Make and receive audio calls Yes Yes

Caller ID and call information Yes Yes

Multiple line support Yes Yes

Feature Access Codes (FACs)

Yes Yes

Mute calls Yes Yes

Hold calls Yes Yes

Transfer calls Yes Yes

Forward calls Yes, through FACs Yes, through FACs or short codes

Toggle calls Yes Yes

Conferencing Yes Yes

Missed calls indication Yes Yes

Do Not Disturb mode No No

Message Waiting Indication

Yes Yes

(MWI)

Video calls Yes Yes

Emergency calls Yes Yes

Off Hook dialing Yes Yes

Call logs Yes Yes

Avaya Aura® Device Services

Yes No

contact services

PPM contacts Yes No

Local contacts, including Google

™

Yes Yes

and Microsoft Exchange contacts

Table continues…

For multiple line support to work on Otherwise the connection is treated as a single line.

Avaya Vantage™ Basic does not have any UI representation for the FAC status. For example, if EC500 is enabled in the Avaya Aura® environment, then the UI of Avaya Vantage™ Basic does not indicate that EC500 is enabled.

In the IP Office environment, you can make an emergency call only when you are logged in to Avaya Vantage™. You cannot make an emergency call from the Login screen. You can make an emergency call from the Lock screen if the Lock mode is enabled and an administrator has configured emergency numbers in the 46xxspecial.txt file.

Call logs in IP Office are local to the device.

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IP Office, you must enable the Call Waiting On feature for the user account.

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Supported features

Avaya Vantage™ Basic feature Supported with Avaya Aura

Favorites Yes Yes

Presence No No

Instant Messaging No No

Supported with IP Office

Only local contacts can be added to the Favorites list

Important:

fice Release 11.0 only supports Avaya Vantage™ Basic. Other applications, such as1

IP Of Avaya Equinox® on Avaya Vantage™, are not supported.2

ireless handset features4

A wired or wireless handset can optionally be used with Avaya Vantage™. The following section5 describes the wireless handset features.6

Range7

The handset uses Bluetooth technology. As a Class 2 device, the handset nominal range is 108 meters. In practical use this range might vary depending on the environment. If the handset was9 out of range, the connection is reestablished automatically when the handset is back in range.10 When the handset is not in range for more than 22 minutes, it turns off to prevent battery11 discharge. If the handset was turned off, the connection is reestablished automatically when the12 handset is turned on and back in range.13

Battery service life14

If used carefully, the expected service life of the battery is several years. Although the battery15 capacity is diminished over time, in general it does not affect normal handset use.16

Battery talk time17

When fully charged, the new battery provides approximately 12 hours of talk time. You might need18 to charge the battery before the first use to achieve the full talk time. To prevent damage to the19 battery, the protection system does not allow the battery to discharge below a certain point. Avaya20 Vantage™ displays the battery charge level on the Notifications panel.21

Battery standby time22

When fully charged, the new battery provides approximately 60 hours of standby time. When the23 handset is not in range or Avaya Vantage™ is turned off for approximately 22 minutes, the handset24 is turned off automatically to save battery. To turn on the handset again, press the Power button25 for approximately 2 seconds. The handset is not turned on automatically even if it is returned to26 the cradle.27

Battery charging28

The handset supports a contactless charging system. To charge the handset, place it in its cradle.29 If the battery charge is low, the handset will notify you with warning tones. When you hear the30 warning tones, return the handset to its cradle to charge the battery.31

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Avaya Vantage™ overview

The handset uses a Lithium-Ion battery with the battery management and protection system. The1 protection system allows to prevent the following situations:2

Overcharging.3

•

• Over-discharging.4

• Charging if the ambient temperature is higher than 40 °C (102 °F).5

Battery recharge time6

The battery fully recharges in less than 3 hours. You do not need to fully discharge the battery7 before charging.8

Battery disposal9

At the end of the service life, remove the battery and deliver it to a battery recycling depot. Do not10 dispose of the battery in the normal waste stream.11

Wireless handset LED indicator12

The blue LED indicator shows the current state of the handset and is also used to indicate user13 actions.14

Wireless handset state LED indication Notes

Wireless handset is in the Pairing mode.

Pairing completed successfully. LED flashes 10 times at 0.1

Wireless handset is used in a call LED flashes 3 times every 3

Wireless handset is turned on and is connected to its base (Connected mode).

Wireless handset is trying to establish connection to its base (Linkback mode).

Wireless handset is out of range and is not trying to establish connection to its base (Standby mode).

Incoming call. LED flashes 3 times every 7

Mute. LED is on and flashes 3 times

Wireless handset has been turned on.

Wireless handset has been turned of

LED flashes every 0.5 seconds. Wireless handset exits the Pairing

seconds rate.

seconds

LED flashes 2 times every 5 seconds.

LED flashes every 0.5 seconds. None

LED flashes every 5 seconds. Wireless handset is turned off

seconds.

every 4 seconds.

LED flashes 4 times. None

LED flashes 3 times. None

mode in 150 seconds.

None

after 22 minutes.

None

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vaya Vantage™ Basic 12

Third party applications

Third party applications1

You can install third party applications on Google Play™. The system administrator determines the2 list of applications that you are allowed to install.3

New in this release4

Avaya Vantage™ Release 2.0 introduces the and a key pad. Currently, only Avaya Vantage™ Basic is supported on the K155 device.6

K155 device. This device includes a 5-inch screen5

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Chapter 3: Getting started with Avaya1

™

This chapter describes general startup tasks, such as logging in or out, locking your Avaya3 Vantage™ device, and enabling the Avaya Smart Lock feature. To enable the Avaya Smart Lock4 feature, you must first log in to your device manually.5

Installing applications6

About this task7

ou can install applications from Google Play.8

Note:

antage

You can use this procedure to install Avaya Vantage™ Basic, Avaya Equinox®, or Avaya9

•

Vantage™ Open if these applications were not pre-installed by your administrator.10

• Your installation policy might prevent you from installing certain applications.11

Before you begin12

•

Ensure that you have a Google account to access Google Play.13

• Work with your administrator to obtain permission to install applications on your Avaya14 Vantage™ device.15

Procedure16

1. On your device open Google Play.17

In the Search bar, enter the appropriate search term and then tap .18

For example, to find

3. From the displayed search results, open the application page.20

4. Install the application.21

5. (Optional) If you want to set the installed telephony application as your primary telephony22

application, contact your administrator.23

Some Avaya applications, such as Avaya Vantage™ Basic or Avaya Equinox®, require24 additional setup performed by your administrator. Contact your administrator to see if the25 installed application requires additional setup.26

Avaya Vantage™ Basic, enter Avaya Vantage Basic.19

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Logging in to and out of Avaya Vantage

™

Logging in to and out of Avaya Vantage

About this task2

Use this procedure to log in to the Avaya Vantage™ device manually. You can log in to the device3 by using either SIP or Avaya Aura® Device Services credentials.4

After the first login, you can activate the Avaya Smart Lock feature. The Avaya Vantage™ device5 then automatically logs you in when you are within the range of the device while carrying a trusted6 device.7

Note:

This procedure is only applicable to Avaya Vantage™ Basic and Avaya Equinox®, but not to8 other telephony applications, such as Avaya Vantage™ Open.9

Procedure10

• To log in, do the following:11

1. In Username, enter your SIP or Avaya Aura® Device Services user name.12

In an IP Office environment, you must enter your SIP extension number.13

2. In Password, enter your user password.14

3. Tap Login.15

™

If you are using Avaya Aura® Device Services credentials, you might also need to enter16 your SIP credentials.17

4. (Optional) At the first login, accept the software license agreement.18

Avaya Vantage™ displays the Home screen or the main screen of the active telephony19 application depending on the settings configured by your system administrator.20

• To log out, do one of the following:21

- Swipe down to open the notification area, and tap Logout ( ).22

On the Home screen, tap Logout (

In Settings > System, tap Logout.24

Removing or changing the trusted device22

Procedure23

Open the Settings menu.24

2. Tap Security > Avaya Smart Lock.25

3. Enter the password that you use to log in and unlock Avaya Vantage™.26

4. Tap Trust Device.27

5. On the list of paired and connected devices, do one of the following:28

• To select a new device as the trusted device, tap the device name.29

• To remove the trusted device, tap None.30

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