Avaya K155 User Manual

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Using Avaya Vantage™ and Vantage™ Basic

Avaya

vaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—May 15, 2018—3:13 PM (UTC)

Release 2.0

Issue 1

June 2018

2017-2018, A

Note3

Using a cell, mobile, or GSM phone, or a two-way radio in close4 proximity to an Avaya IP telephone might cause interference.5

Documentation disclaimer6

“Documentation” means information published in varying mediums7 which may include product information, operating instructions and8 performance specifications that are generally made available to users9 of products. Documentation does not include marketing materials.10 Avaya shall not be responsible for any modifications, additions, or11 deletions to the original published version of Documentation unless12 such modifications, additions, or deletions were performed by or on13 the express behalf of Avaya. End User agrees to indemnify and hold14 harmless Avaya, Avaya's agents, servants and employees against all15 claims, lawsuits, demands and judgments arising out of, or in16 connection with, subsequent modifications, additions or deletions to17 this documentation, to the extent made by End User.18

Link disclaimer19

Avaya is not responsible for the contents or reliability of any linked20 websites referenced within this site or Documentation provided by21 Avaya. Avaya is not responsible for the accuracy of any information,22 statement or content provided on these sites and does not23 necessarily endorse the products, services, or information described24 or offered within them. Avaya does not guarantee that these links will25 work all the time and has no control over the availability of the linked26 pages.27

Warranty28

Avaya provides a limited warranty on Avaya hardware and software.29 Refer to your sales agreement to establish the terms of the limited30 warranty. In addition, Avaya’s standard warranty language, as well as31 information regarding support for this product while under warranty is32 available to Avaya customers and other parties through the Avaya33 Support website:

getGenericDetails?detailId=C20091120112456651010 under the link35

“W

arranty & Product Lifecycle” or such successor site as designated36 by Avaya. Please note that if You acquired the product(s) from an37 authorized Avaya Channel Partner outside of the United States and38 Canada, the warranty is provided to You by said Avaya Channel39 Partner and not by Avaya.40

“Hosted Service” means an Avaya hosted service subscription that41 You acquire from either Avaya or an authorized Avaya Channel42 Partner (as applicable) and which is described further in Hosted SAS43 or other service description documentation regarding the applicable44 hosted service. If You purchase a Hosted Service subscription, the45 foregoing limited warranty may not apply but You may be entitled to46 support services in connection with the Hosted Service as described47 further in your service description documents for the applicable48 Hosted Service. Contact Avaya or Avaya Channel Partner (as49 applicable) for more information.50

Hosted Service51

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA52 HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA53 CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54 FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55 WEBSITE, THE LINK “A

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER56

vaya Terms of Use for Hosted Services” OR SUCH57 SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE58 APPLICABLE TO ANYONE WHO ACCESSES OR USES THE59 HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED60 SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON61 BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE62 DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY63 AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF64 YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A65 COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT66 YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE67 TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF68 YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69 MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70 AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71 SERVICE.72

vaya Inc.1

Licenses73

THE SOFTW WEBSITE,

ARE LICENSE TERMS AVAILABLE ON THE AVAYA74

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,75

UNDER THE LINK

“AVAYA SOFTWARE LICENSE TERMS (Avaya76 Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY77 AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,78 USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED79 FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA80 CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL81 AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.82 UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,83 AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE84 WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA85 AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA86 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU87 AND ANYONE ELSE USING OR SELLING THE SOFTWARE88 WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR89 USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,90 YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM91 YOU ARE INSTALLING, DOWNLOADING OR USING THE92 SOFTWARE (HEREINAFTER REFERRED TO93 INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO94 THESE TERMS AND CONDITIONS AND CREATE A BINDING95 CONTRACT BETWEEN YOU AND AVAYA INC. OR THE96 APPLICABLE AVAYA AFFILIATE (“AVAYA”).97

Avaya grants You a license within the scope of the license types98 described below, with the exception of Heritage Nortel Software, for99 which the scope of the license is detailed below. Where the order100 documentation does not expressly identify a license type, the101 applicable license will be a Designated System License as set forth102 below in the Designated System(s) License (DS) section as103 applicable. The applicable number of licenses and units of capacity104 for which the license is granted will be one (1), unless a different105 number of licenses or units of capacity is specified in the106 documentation or other materials available to You. “Software” means107 computer programs in object code, provided by Avaya or an Avaya108

https://support.avaya.com/helpcenter/34

Channel Partner, whether as stand-alone products, pre-installed on109 hardware products, and any upgrades, updates, patches, bug fixes,110 or modified versions thereto. “Designated Processor” means a single111 stand-alone computing device. “Server” means a set of Designated112 Processors that hosts (physically or virtually) a software application113 to be accessed by multiple users. “Instance” means a single copy of114 the Software executing at a particular time: (i) on one physical115 machine; or (ii) on one deployed software virtual machine (“VM”) or116 similar deployment.117

License types118

Designated System(s) License (DS). End User may install and use119 each copy or an Instance of the Software only: 1) on a number of120 Designated Processors up to the number indicated in the order; or 2)121 up to the number of Instances of the Software as indicated in the122 order, Documentation, or as authorized by Avaya in writing. Avaya123 may require the Designated Processor(s) to be identified in the order124 by type, serial number, feature key, Instance, location or other125 specific designation, or to be provided by End User to Avaya through126 electronic means established by Avaya specifically for this purpose.127

Shrinkwrap License (SR). You may install and use the Software in128 accordance with the terms and conditions of the applicable license129 agreements, such as “shrinkwrap” or “clickthrough” license130 accompanying or applicable to the Software (“Shrinkwrap License”).131

Heritage Nortel Software132

“Heritage Nortel Software” means the software that was acquired by133 Avaya as part of its purchase of the Nortel Enterprise Solutions134 Business in December 2009. The Heritage Nortel Software is the135 software contained within the list of Heritage Nortel Products located136 at

https://support.avaya.com/LicenseInfo under the link “Heritage137

Nortel Products”

or such successor site as designated by Avaya. For138 Heritage Nortel Software, Avaya grants Customer a license to use139 Heritage Nortel Software provided hereunder solely to the extent of140 the authorized activation or authorized usage level, solely for the141 purpose specified in the Documentation, and solely as embedded in,142 for execution on, or for communication with Avaya equipment.143 Charges for Heritage Nortel Software may be based on extent of144 activation or use authorized as specified in an order or invoice.145

Copyright1

Except where expressly stated otherwise, no use should be made of2 materials on this site, the Documentation, Software, Hosted Service,3 or hardware provided by A documentation, Hosted Service, and the product provided by Avaya5 including the selection, arrangement and design of the content is6 owned either by Avaya or its licensors and is protected by copyright7 and other intellectual property laws including the sui generis rights8 relating to the protection of databases. You may not modify, copy,9 reproduce, republish, upload, post, transmit or distribute in any way10 any content, in whole or in part, including any code and software11 unless expressly authorized by Avaya. Unauthorized reproduction,12 transmission, dissemination, storage, and or use without the express13 written consent of Avaya can be a criminal, as well as a civil offense14 under the applicable law.15

Virtualization16

The following applies if the product is deployed on a virtual machine.17 Each product has its own ordering code and license types. Note,18 unless otherwise stated, that each Instance of a product must be19 separately licensed and ordered. For example, if the end user20 customer or Avaya Channel Partner would like to install two21 Instances of the same type of products, then two products of that22 type must be ordered.23

Third Party Components24

“Third Party Components” mean certain software programs or25 portions thereof included in the Software or Hosted Service may26 contain software (including open source software) distributed under27 third party agreements (“Third Party Components”), which contain28 terms regarding the rights to use certain portions of the Software29 (“Third Party Terms”). As required, information regarding distributed30 Linux OS source code (for those products that have distributed Linux31 OS source code) and identifying the copyright holders of the Third32 Party Components and the Third Party Terms that apply is available33 in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated35

by A

vaya. The open source software license terms provided as Third36 Party Terms are consistent with the license rights granted in these37 Software License Terms, and may contain additional rights benefiting38 You, such as modification and distribution of the open source39 software. The Third Party Terms shall take precedence over these40 Software License Terms, solely with respect to the applicable Third41 Party Components to the extent that these Software License Terms42 impose greater restrictions on You than the applicable Third Party43 Terms.44

The following applies only if the H.264 (AVC) codec is distributed with45 the product. THIS PRODUCT IS LICENSED UNDER THE AVC46 PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A47 CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE48 REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH49 THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC50 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A51 PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO52 PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS53 GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.54 ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,55 L.L.C. SEE

Service Provider57

THE FOLLOWING APPLIES T HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT59 OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS60 SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE61 PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM62 THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S63 HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN64 WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE65 OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING66 BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,67 THE AVAYA CHANNEL PARTNER IS REQUIRED TO68 INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE69 AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,70 DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.71

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL72 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED73 THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE74

HTTP://WWW.MPEGLA.COM.56

vaya. All content on this site, the4

O AVAYA CHANNEL PARTNER’S58

AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES75 THE A

VAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY76 AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72977 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 78

WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (A

LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR80 THE PERSONAL USE OF A CONSUMER OR OTHER USES IN81 WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE82 VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC83 VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED84 BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR85 WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO86 PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE87 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION88 FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE89 OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.91

Compliance with Laws92

ou acknowledge and agree that it is Your responsibility for93

Y complying with any applicable laws and regulations, including, but not94 limited to laws and regulations related to call recording, data privacy,95 intellectual property, trade secret, fraud, and music performance96 rights, in the country or territory where the Avaya product is used.97

Preventing Toll Fraud98

“Toll Fraud” is the unauthorized use of your telecommunications99 system by an unauthorized party (for example, a person who is not a100 corporate employee, agent, subcontractor, or is not working on your101 company's behalf). Be aware that there can be a risk of Toll Fraud102 associated with your system and that, if Toll Fraud occurs, it can103 result in substantial additional charges for your telecommunications104 services.105

Avaya Toll Fraud intervention106

https://34

If You suspect that You are being victimized by Toll Fraud and You107 need technical assistance or support, call Technical Service Center108 Toll Fraud Intervention Hotline at +1-800-643-2353 for the United109 States and Canada. For additional support telephone numbers, see110 the Avaya Support website: successor site as designated by Avaya.112

Security Vulnerabilities113

Information about Avaya’s security support policies can be found in114 the Security Policies and Support section of

support.avaya.com/security.116

Suspected A Avaya Product Security Support Flow (

support.avaya.com/css/P8/documents/100161515).119

Downloading Documentation120

For the most current versions of Documentation, see the A Support website: as designated by A

Contact Avaya Support124

See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem126 with your A telephone numbers and contact addresses, go to the Avaya Support128 website: designated by A Contact Avaya Support.131

Regulatory Statements132

Australia Statements133

Handset Magnets Statement: 134

Industry Canada (IC) Statements138

RSS Standards Statement75

vaya product security vulnerabilities are handled per the117

https://support.avaya.com, or such successor site122

vaya.123

vaya product or Hosted Service. For a list of support127

https://support.avaya.com (or such successor site as129

vaya), scroll to the bottom of the page, and select130

Danger:

The handset receiver contains magnetic devices that can135 attract small metallic objects. Care should be taken to avoid136 personal injury

https://support.avaya.com

https://support.avaya.com for125

.137

HTTP://90

https://115

https://118

VC) CODEC IS79

or such111

vaya121

This device complies with Industry Canada licence-exempt RSS1 standard(s). Operation is subject to the following two conditions:2

This device may not cause interference, and3

guidelines are not followed, it may lead to death or61 severe injury

.62

2. This device must accept any interference, including4 interference that may cause undesired operation of the5 device.6

Le présent appareil est conforme aux CNR d'Industrie Canada7 applicables aux appareils radio exempts de licence. L'exploitation est8 autorisée aux deux conditions suivantes:9

1. L'appareil ne doit pas produire de brouillage, et10

2. L'utilisateur de l'appareil doit accepter tout brouillage11 radioélectrique subi, même si le brouillage est susceptible12 d'en compromettre le fonctionnement.13

Radio Transmitter Statement14

Under Industry Canada regulations, this radio transmitter may only15 operate using an antenna of a type and maximum (or lesser) gain16 approved for the transmitter by Industry Canada. To reduce potential17 radio interference to other users, the antenna type and its gain18 should be so chosen that the equivalent isotropically radiated power19 (EIRP) is not more than that necessary for successful20 communication.21

Conformément à la réglementation d'Industrie Canada, le présent22 émetteur radio peut fonctionner avec une antenne d'un type et d'un23 gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie24 Canada. Dans le but de réduire les risques de brouillage25 radioélectrique à l'intention des autres utilisateurs, il faut choisir le26 type d'antenne et son gain de sorte que la puissance isotrope27 rayonnée équivalente ne dépasse pas l'intensité nécessaire à28 l'établissement d'une communication satisfaisante.29

This Class B digital apparatus complies with Canadian ICES-003.30

Cet appareil numérique de la classe B est conforme à la norme31 NMB-003 du Canada.32

Radiation Exposure Statement33

This equipment complies with FCC & IC RSS102 radiation exposure34 limits set forth for an uncontrolled environment. This equipment35 should be installed and operated with minimum distance 20cm36 between the radiator & your body. This transmitter must not be co-37 located or operating in conjunction with any other antenna or38 transmitter.39

Cet équipement est conforme aux limites d'exposition aux40 rayonnements ISEDétablies pour un environnement non contrôlé.41 Cet équipement doit être installé et utilisé avec un minimum de 2042 cm de distance entre la source de rayonnement et votre corps.43

Japan Statements44

Class B Statement45

This is a Class B product based on the standard of the VCCI Council.46 If this is used near a radio or television receiver in a domestic47 environment, it may cause radio interference. Install and use the48 equipment according to the instruction manual.49

本製品を安全にご使用頂くため、以下のことにご注意ください。64

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず65 製品に同梱されております添付品または指定品をご使用くだ66 さい。添付品指定品以外の部品をご使用になると故障や動作67 不良、火災の原因となることがあります。68

• 同梱されております付属の電源コードを他の機器には使用し69 ないでください。上記注意事項を守らないと、死亡や大怪我70 など人身事故の原因となることがあります。71

México Statement72

The operation of this equipment is subject to the following two73 conditions:74

1. It is possible that this equipment or device may not cause75 harmful interference, and76

2. This equipment or device must accept any interference,77 including interference that may cause undesired operation.78

La operación de este equipo está sujeta a las siguientes dos79 condiciones:80

1. Es posible que este equipo o dispositivo no cause81 interferencia perjudicial y82

2. Este equipo o dispositivo debe aceptar cualquier83 interferencia, incluyendo la que pueda causar su operación84 no deseada.85

Power over Ethernet (PoE) Statement86

This equipment must be connected to PoE networks without routing87 to the outside plant.88

U.S. Federal Communications Commission (FCC) Statements89

Compliance Statement90

The changes or modifications not expressly approved by the party91 responsible for compliance could void the user’s authority to operate92 the equipment.93

To comply with the FCC RF exposure compliance requirements, this94 device and its antenna must not be co-located or operating to95 conjunction with any other antenna or transmitter.96

This device complies with part 15 of the FCC Rules. Operation is97 subject to the following two conditions:98

1. This device may not cause harmful interference, and99

2. This device must accept any interference received,100 including interferences that may cause undesired101 operation.102

This equipment has been tested and found to comply with the limits103 for a Class B digital device, pursuant to Part 15 of the FCC Rules.104 These limits are designated to provide reasonable protection against105 harmful interferences in a residential installation. This equipment106 generates, uses and can radiate radio frequency energy and, if not107

Denan Power Cord Statement51

Danger:

Please be careful of the following while installing the52 equipment:53

•

Please only use the connecting cables, power cord, and54 AC adapters shipped with the equipment or specified by55 Avaya to be used with the equipment. If you use any56 other equipment, it may cause failures, malfunctioning,57 or fire.58

• Power cords shipped with this equipment must not be59 used with any other equipment. In case the above60

installed and used in accordance with the instructions, may cause108 harmful interference to radio communications. However, there is no109 guarantee that interference will not occur in a particular installation. If110 this equipment does cause harmful interferences to radio or111 television reception, which can be determined by turning the112 equipment off and on, the user is encouraged to try to correct the113 interference by one or more of the following measures:114

• Reorient or relocate the receiving antenna.115

• Increase the separation between the equipment and receiver.116

• Connect the equipment into an outlet on a circuit different from117 that to which the receiver is connected.118

• Consult the dealer or an experienced radio/TV technician for61 help.62

Radiation Exposure Statement1

This equipment complies with FCC radiation exposure limits set forth2 for an uncontrolled environment . This equipment should be installed3 and operated with minimum distance of 8 in or 20 cm between the4 radiator and your body operating in conjunction with any other antenna or transmitter.6

EU Countries7

This device when installed complies with the essential requirements8 and other relevant provisions of the EMC Directive 2014/30/EU,9 Safety LV Directive 2014/35/EU, and Radio Equipment Directive10 2014/53/EU. A copy of the Declaration may be obtained from

support.avaya.com or A

Santa Clara, CA 95054–1233 USA.13

WiFi and BT transmitter14

• Frequencies for 2412-2472 MHz, transmit power: 19.84 dBm15

• Frequencies for 5180-5240 MHz, transmit power: 22.5 dBm16

General Safety Warning17

• Use only the Avaya approved Limited Power Source power18 supplies specified for this product.19

• Ensure that you:20

- Do not operate the device near water.21

- Do not use the device during a lightning storm.22

- Do not report a gas leak while in the vicinity of the leak.23

- For Accessory Power Supply - Use Only Limited Power24 Supply Delta Electronics Inc. model:ADP-30HR B , output:25 48Vdc, 0.66A.26

Trademarks27

The trademarks, logos and service marks (“Marks”) displayed in this28 site, the Documentation, Hosted Service(s), and product(s) provided29 by Avaya are the registered or unregistered Marks of Avaya, its30 affiliates, its licensors, its suppliers, or other third parties. Users are31 not permitted to use such Marks without prior written consent from32 Avaya or such third party which may own the Mark. Nothing33 contained in this site, the Documentation, Hosted Service(s) and34 product(s) should be construed as granting, by implication, estoppel,35 or otherwise, any license or right in and to the Marks without the36 express written permission of Avaya or the applicable third party.37

Avaya is a registered trademark of Avaya Inc.38

All non-Avaya trademarks are the property of their respective owners.39 Linux® is the registered trademark of Linus Torvalds in the U.S. and40 other countries.41

Android, Google and Google Play are trademarks of Google Inc.42

. This transmitter must not be co-located or5

vaya Inc., 4655 Great America Parkway,12

http://11

Chapter 1: Introduction............................................................................................................

Purpose.................................................................................................................................. 8

Change history........................................................................................................................ 8

Chapter 2: Avaya Vantage™ overview..................................................................................... 9

Supported features................................................................................................................ 10

Wireless handset features................................................................................................ 11

Third party applications.......................................................................................................... 13

New in this release................................................................................................................ 13

Chapter 3: Getting started with Avaya Vantage™................................................................. 14

Installing applications............................................................................................................. 14

Logging in to and out of Avaya Vantage Locking and unlocking Avaya Vantage

Avaya Smart Lock................................................................................................................. 16

Enabling Avaya Smart Lock............................................................................................. 17

Removing or changing the trusted device.......................................................................... 18

Locking the device manually when Smart Lock is enabled.................................................. 19

Connecting a wireless handset............................................................................................... 19

Turning the wireless handset on and off............................................................................ 20

™

................................................................................ 15

™

.................................................................................. 15

Chapter 4: Navigation............................................................................................................. 22

Physical device layout........................................................................................................... 22

Layout of Avaya Vantage™ K165 and K175........................................................................ 22

Layout of Avaya Vantage™ K155....................................................................................... 24

Connectors and controls.................................................................................................. 25

Wireless handset layout......................................................................................................... 28

Avaya Vantage Basic screen navigation.................................................................................. 28

Dial pad screen............................................................................................................... 28

Contacts screen.............................................................................................................. 30

Call screen..................................................................................................................... 32

Chapter 5: Call management operations.............................................................................. 35

Making audio or video calls.................................................................................................... 35

Making an emergency call................................................................................................ 35

Making an audio or video call using the dial pad................................................................ 36

Making an audio or video call using contacts..................................................................... 36

Making an audio or video call from your Favorites list......................................................... 36

Making an audio or video call using call history.................................................................. 37

Making a second call....................................................................................................... 37

Redialing a number......................................................................................................... 38

Managing calls...................................................................................................................... 38

Answering or declining an incoming call............................................................................ 38

June 2018 Using Avaya Vantage™ and A

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vaya Vantage™ Basic 6

Contents

Entering digits during a call.............................................................................................. 39

Muting or unmuting a call................................................................................................. 39

Placing a call on hold and resuming the call...................................................................... 40

Toggling between calls..................................................................................................... 40

Transferring a call............................................................................................................ 40

Working with video functionality........................................................................................ 41

Selecting an active audio device....................................................................................... 41

Ending a call................................................................................................................... 42

Viewing call history................................................................................................................ 42

Deleting all call information............................................................................................... 43

Working with conference calls................................................................................................ 43

Starting a conference call................................................................................................. 43

Merging calls to create a conference call........................................................................... 43

Chapter 6: Contact management operations....................................................................... 45

Adding a contact................................................................................................................... 45

Editing a contact.................................................................................................................... 46

Deleting a contact.................................................................................................................. 46

Searching for a contact.......................................................................................................... 47

IP Office contact search options....................................................................................... 47

Setting contact display options............................................................................................... 47

Setting a contact as a favorite................................................................................................ 48

Synchronizing contacts and call history over Bluetooth............................................................. 48

Filtering contacts................................................................................................................... 49

Chapter 7: Customization...................................................................................................... 51

Modifying the ring tone........................................................................................................... 51

Disabling video using the privacy shutter................................................................................. 51

Changing the wallpaper......................................................................................................... 52

Chapter 8: Resources............................................................................................................. 53

Documentation...................................................................................................................... 53

Finding documents on the Avaya Support website............................................................. 53

Viewing Avaya Mentor videos................................................................................................. 54

Support................................................................................................................................ 54

Using the Avaya InSite Knowledge Base........................................................................... 54

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vaya Vantage™ Basic 7

Chapter 1: Introduction1

Purpose2

This document is intended for end users and describes how to use the Avaya Vantage™ Basic3 application on an Avaya Vantage™ device. This document also describes setup tasks performed4 by end users.5

Separate documentation is available for SDK developer applications. This document does not6 provide information about SDK applications.7

Change history8

The following table describes the major changes made in this document:9

Issue Date Summary of changes

Release 2.0, Issue 1 June 2018 • Added information about the K155 device

throughout the document.

Updated

•

• Updated

• Added IP Office login information in

to and out of Avaya Vantage on page 15.

Updated the “Navigation” chapter.

•

• Minor rephrasing throughout the document.

• Added

• Updated

Supported features on page 10

New in this release on page

Editing a contact on page

Filtering contacts on page 49.

46.

13.

Logging in

June 2018 Using Avaya Vantage™

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DRAFT—May 15, 2018—3:13 PM (UTC)

and Avaya Vantage™ Basic 8

Chapter 2: Avaya Vantage™ overview1

vaya Vantage™ is an Android™ device that provides telephony and conferencing functionality.2 Avaya Vantage™ combines the advantages of a customizable unified communications solution and a3 fully functional Android device. Use the Avaya Breeze™ Client Software Development Kit (CSDK)4 and custom applications to integrate communications in business processes on your Avaya5 Vantage™ device.6

According to your business needs, you can choose from the following Avaya Vantage™ device7 variants:8

• Avaya Vantage™ K175: Standard device with an 8-inch screen and an integrated camera for full9 access to video calls and conferences. You can cover the camera by using a mechanical10 camera shutter.11

• Avaya Vantage™ K165: Standard device with an 8-inch screen that does not include an12 integrated camera. You can still receive video from other users.13

• Avaya Vantage™ K155: Device with a small 5-inch screen. The device also includes a dial pad14 and an integrated camera.15

Avaya Vantage™ supports the following communication applications:16

• Avaya Vantage™ Basic17

• Avaya Equinox

• Avaya Vantage™ Open19

This document is focused on Avaya Vantage™ Basic usage. For more information about using other20 applications, see the following documents:21

• For more information about using Avaya Equinox® clients, see Using Avaya Equinox® for22 Android, iOS, Mac, and Windows.23

Some features and services are not supported when an Avaya Equinox® client is deployed on24 Avaya Vantage™. These feature discrepancies are described in the Avaya Equinox® clients25 documentation.26

• For more information about using Avaya Vantage™ Open, see Using Avaya Vantage™ Open.27

Note:

•

IP Office Release 11.0 only supports Avaya Vantage™ Basic. IP Office Release 11.0 does28 not support other clients, such as Avaya Equinox®, on Avaya Vantage™.29

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Avaya Vantage™ overview

• In Release 2.0, the Avaya Vantage™ K155 device only supports Avaya Vantage™ Basic. It1 does not support Avaya Equinox® or Avaya Vantage™ Open.2

Supported features3

Avaya Vantage™ Basic

feature Supported with Avaya Aura

Supported with IP Office

Make and receive audio calls Yes Yes

Caller ID and call information Yes Yes

Multiple line support Yes Yes

Feature Access Codes (FACs)

Yes Yes

Mute calls Yes Yes

Hold calls Yes Yes

Transfer calls Yes Yes

Forward calls Yes, through FACs Yes, through FACs or short codes

Toggle calls Yes Yes

Conferencing Yes Yes

Missed calls indication Yes Yes

Do Not Disturb mode No No

Message Waiting Indication

Yes Yes

(MWI)

Video calls Yes Yes

Emergency calls Yes Yes

Off Hook dialing Yes Yes

Call logs Yes Yes

Avaya Aura® Device Services

Yes No

contact services

PPM contacts Yes No

Local contacts, including Google

™

Yes Yes

and Microsoft Exchange contacts

Table continues…

For multiple line support to work on Otherwise the connection is treated as a single line.

Avaya Vantage™ Basic does not have any UI representation for the FAC status. For example, if EC500 is enabled in the Avaya Aura® environment, then the UI of Avaya Vantage™ Basic does not indicate that EC500 is enabled.

In the IP Office environment, you can make an emergency call only when you are logged in to Avaya Vantage™. You cannot make an emergency call from the Login screen. You can make an emergency call from the Lock screen if the Lock mode is enabled and an administrator has configured emergency numbers in the 46xxspecial.txt file.

Call logs in IP Office are local to the device.

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Supported features

Avaya Vantage™ Basic feature Supported with Avaya Aura

Favorites Yes Yes

Presence No No

Instant Messaging No No

Supported with IP Office

Only local contacts can be added to the Favorites list

Important:

fice Release 11.0 only supports Avaya Vantage™ Basic. Other applications, such as1

IP Of Avaya Equinox® on Avaya Vantage™, are not supported.2

ireless handset features4

A wired or wireless handset can optionally be used with Avaya Vantage™. The following section5 describes the wireless handset features.6

Range7

The handset uses Bluetooth technology. As a Class 2 device, the handset nominal range is 108 meters. In practical use this range might vary depending on the environment. If the handset was9 out of range, the connection is reestablished automatically when the handset is back in range.10 When the handset is not in range for more than 22 minutes, it turns off to prevent battery11 discharge. If the handset was turned off, the connection is reestablished automatically when the12 handset is turned on and back in range.13

Battery service life14

If used carefully, the expected service life of the battery is several years. Although the battery15 capacity is diminished over time, in general it does not affect normal handset use.16

Battery talk time17

When fully charged, the new battery provides approximately 12 hours of talk time. You might need18 to charge the battery before the first use to achieve the full talk time. To prevent damage to the19 battery, the protection system does not allow the battery to discharge below a certain point. Avaya20 Vantage™ displays the battery charge level on the Notifications panel.21

Battery standby time22

When fully charged, the new battery provides approximately 60 hours of standby time. When the23 handset is not in range or Avaya Vantage™ is turned off for approximately 22 minutes, the handset24 is turned off automatically to save battery. To turn on the handset again, press the Power button25 for approximately 2 seconds. The handset is not turned on automatically even if it is returned to26 the cradle.27

Battery charging28

The handset supports a contactless charging system. To charge the handset, place it in its cradle.29 If the battery charge is low, the handset will notify you with warning tones. When you hear the30 warning tones, return the handset to its cradle to charge the battery.31

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Avaya Vantage™ overview

The handset uses a Lithium-Ion battery with the battery management and protection system. The1 protection system allows to prevent the following situations:2

Overcharging.3

•

• Over-discharging.4

• Charging if the ambient temperature is higher than 40 °C (102 °F).5

Battery recharge time6

The battery fully recharges in less than 3 hours. You do not need to fully discharge the battery7 before charging.8

Battery disposal9

At the end of the service life, remove the battery and deliver it to a battery recycling depot. Do not10 dispose of the battery in the normal waste stream.11

Wireless handset LED indicator12

The blue LED indicator shows the current state of the handset and is also used to indicate user13 actions.14

Wireless handset state LED indication Notes

Wireless handset is in the Pairing mode.

Pairing completed successfully. LED flashes 10 times at 0.1

Wireless handset is used in a call LED flashes 3 times every 3

Wireless handset is turned on and is connected to its base (Connected mode).

Wireless handset is trying to establish connection to its base (Linkback mode).

Wireless handset is out of range and is not trying to establish connection to its base (Standby mode).

Incoming call. LED flashes 3 times every 7

Mute. LED is on and flashes 3 times

Wireless handset has been turned on.

Wireless handset has been turned of

LED flashes every 0.5 seconds. Wireless handset exits the Pairing

seconds rate.

seconds

LED flashes 2 times every 5 seconds.

LED flashes every 0.5 seconds. None

LED flashes every 5 seconds. Wireless handset is turned off

seconds.

every 4 seconds.

LED flashes 4 times. None

LED flashes 3 times. None

mode in 150 seconds.

None

after 22 minutes.

None

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vaya Vantage™ Basic 12

Third party applications

Third party applications1

You can install third party applications on Google Play™. The system administrator determines the2 list of applications that you are allowed to install.3

New in this release4

Avaya Vantage™ Release 2.0 introduces the and a key pad. Currently, only Avaya Vantage™ Basic is supported on the K155 device.6

K155 device. This device includes a 5-inch screen5

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Chapter 3: Getting started with Avaya1

™

This chapter describes general startup tasks, such as logging in or out, locking your Avaya3 Vantage™ device, and enabling the Avaya Smart Lock feature. To enable the Avaya Smart Lock4 feature, you must first log in to your device manually.5

Installing applications6

About this task7

ou can install applications from Google Play.8

Note:

antage

You can use this procedure to install Avaya Vantage™ Basic, Avaya Equinox®, or Avaya9

•

Vantage™ Open if these applications were not pre-installed by your administrator.10

• Your installation policy might prevent you from installing certain applications.11

Before you begin12

•

Ensure that you have a Google account to access Google Play.13

• Work with your administrator to obtain permission to install applications on your Avaya14 Vantage™ device.15

Procedure16

1. On your device open Google Play.17

In the Search bar, enter the appropriate search term and then tap .18

For example, to find

3. From the displayed search results, open the application page.20

4. Install the application.21

5. (Optional) If you want to set the installed telephony application as your primary telephony22

application, contact your administrator.23

Some Avaya applications, such as Avaya Vantage™ Basic or Avaya Equinox®, require24 additional setup performed by your administrator. Contact your administrator to see if the25 installed application requires additional setup.26

Avaya Vantage™ Basic, enter Avaya Vantage Basic.19

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Logging in to and out of Avaya Vantage

™

Logging in to and out of Avaya Vantage

About this task2

Use this procedure to log in to the Avaya Vantage™ device manually. You can log in to the device3 by using either SIP or Avaya Aura® Device Services credentials.4

After the first login, you can activate the Avaya Smart Lock feature. The Avaya Vantage™ device5 then automatically logs you in when you are within the range of the device while carrying a trusted6 device.7

Note:

This procedure is only applicable to Avaya Vantage™ Basic and Avaya Equinox®, but not to8 other telephony applications, such as Avaya Vantage™ Open.9

Procedure10

• To log in, do the following:11

1. In Username, enter your SIP or Avaya Aura® Device Services user name.12

In an IP Office environment, you must enter your SIP extension number.13

2. In Password, enter your user password.14

3. Tap Login.15

™

If you are using Avaya Aura® Device Services credentials, you might also need to enter16 your SIP credentials.17

4. (Optional) At the first login, accept the software license agreement.18

Avaya Vantage™ displays the Home screen or the main screen of the active telephony19 application depending on the settings configured by your system administrator.20

• To log out, do one of the following:21

- Swipe down to open the notification area, and tap Logout ( ).22

On the Home screen, tap Logout (

In Settings > System, tap Logout.24

Removing or changing the trusted device22

Procedure23

Open the Settings menu.24

2. Tap Security > Avaya Smart Lock.25

3. Enter the password that you use to log in and unlock Avaya Vantage™.26

4. Tap Trust Device.27

5. On the list of paired and connected devices, do one of the following:28

• To select a new device as the trusted device, tap the device name.29

• To remove the trusted device, tap None.30

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vaya Vantage™ Basic 18

Connecting a wireless handset

Locking the device manually when Smart Lock is enabled2

About this task3

Use this procedure to manually lock your up and the trusted device is within range.5

When the trusted device is within range, tapping Lock (

notification area does not lock the device. The device displays the Lock screen with the Lock ( )7 icon.8

Avaya Vantage™ device when Avaya Smart Lock is set4

Procedure9

On the Lock screen, tap the Lock ( ) icon.10

The device stays locked until you manually unlock it with your account password.11

Connecting a wireless handset12

About this task13

Use this procedure to connect or pair a wireless handset with your cannot use the wired handset after you connect the wireless handset. You can connect only one15 wireless handset at a time.16

You need administrative privilege to remove the pairing with the wireless handset.17

) from the Home screen or from the6

Avaya Vantage™ device. You14

Before you begin18

• Charge the handset battery by placing the handset in the cradle.19

• Turn off the wireless handset.20

Procedure21

1. Lift the wireless handset from the cradle, and press and hold the top Power button for at22 least 10 seconds to enter the pairing mode.23

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Getting started with Avaya Vantage

™

To indicate that the handset is in the pairing mode, the handset LED starts flashing.2

2. On the Home screen, tap Applications.3

3. Tap Settings.4

4. Tap Bluetooth.5

5. Turn Bluetooth on.6

6. In the list of available devices, tap the entry that matches the ID on the handset label.7

When pairing is successful, Avaya Vantage™ displays the wireless handset in the list of8 paired devices as connected.9

Result10

You can now use your wireless handset for calls as long as the handset is turned on. When the11 handset is turned off, you cannot use it for calls, but it is still paired with Avaya Vantage™. When12 you turn on the handset the next time, you do not need to repeat the pairing procedure.13

urning the wireless handset on and off15

About this task16

Your system administrator might connect an optional wireless handset to your Avaya Vantage™. To17 use the handset, you must turn it on.18

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vaya Vantage™ Basic 20

When the handset is turned on, the handset LED flashes every 5 seconds. When the handset is1 not being used on a call and is not in its cradle, it automatically turns of

Procedure3

To turn the wireless handset on or off, press the Power button for approximately 3 seconds.4

- When the handset turns on, the handset LED flashes 4 times.5

- When the handset turns off, the handset LED flashes 3 times.6

Connecting a wireless handset

f in 60 seconds.2

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Chapter 4: Navigation1

Physical device layout2

You can choose from the following Avaya Vantage™ device variants:3

• Avaya Vantage™ K175: Standard device with an 8-inch screen and an integrated camera for4 full access to video calls and conferences. You can cover the camera by using a mechanical5 camera shutter.6

• Avaya Vantage™ K165: Standard device with an 8-inch screen that does not include an7 integrated camera. You can still receive video from other users.8

• Avaya Vantage™ K155: Device with a small 5-inch screen. The device also includes a dial9 pad and an integrated camera.10

Layout of

The standard Avaya Vantage™ device resembles a tablet in the portrait orientation. The only13 difference in the layout of the Avaya Vantage™ K165 and K175 variants is that K175 comes with14 an integrated camera and a mechanical camera shutter.15

Avaya Vantage™ K165 and K17512

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Camera (K175 only)

Camera shutter (K175 only)

Message waiting indicator

USB Type-C port

Volume up

Volume down

Speaker

Microphone

Stand

Kensington lock slot

3.5 mm stereo headset jack

Camera activity indicator (K175 only)

Wired or wireless handset (optional)

Handset cradle (optional)

Screen

Physical device layout

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Camera

Message

waiting

indicator

USB Type-A port

Speaker

Microphone

Stand

Kensington lock slot

3.5 mm stereo headset jack

Camera activity indicator

Touch screen

Wired or wireless handset (optional)

Handset

cradle

(optional)

Dial pad and functional

keys

Navigation

Layout of

Avaya Vantage™ K1552

Dial pad and functional keys4

The A

vaya Vantage™ K155 device includes a physical dial pad and functional keys.5

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Video mute

Android

navigation keys

Audio mute

Headset

Speaker

Volume

Power adapter connector

RJ9 analog headset port

RJ45 PC port

RJ45 PoE LAN port

Physical device layout

Connectors and controls3

The following images show the options available on the

Rear panel5

The rear panel contains a power adapter connector, an RJ9 headset port, and dual Ethernet ports6 with an internal Ethernet switch.7

Avaya Vantage™ device.4

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Slot for wireless module

3.5 mm stereo headset jack with microphone

support

USB Type-C port

Navigation

Note:

vaya Vantage™ K165 and K175 devices from Release 1.0 only have a single Ethernet port.1

A Devices with hardware version 5 and later support dual Ethernet ports.2

The K155 device has dual Ethernet ports.3

K155 devices have an additional wireless module slot at the top-right side of the rear panel. The4 wireless module provides Wi-Fi and Bluetooth connectivity

Right side panel7

vaya Vantage™ K165 and K175, the right side panel contains a 3.5 mm audio jack socket and8

On A a USB Type-C port.9

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3.5 mm stereo headset jack with

microphone support

USB Type-A port

Handset cradle connector

Physical device layout

On Avaya Vantage™ K155, the right side panel contains a 3.5 mm audio jack socket and a USB1

ype-A port.2

Left side panel4

On all device variants, the left side panel contains a cordless or corded handset cradle connector

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Power button

LED

indicator

Mute

Volume up

olume down

Navigation

Wireless handset layout1

Avaya Vantage Basic screen navigation3

Dial pad screen5

The following sections show the

Avaya Vantage™ Basic Dial pad screen.6

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Dial pad tab

Favorites tab

Contacts tab

Profile settings

Call history tab

Dial pad

Video call

Audio call

On hook button

Mute

Block outgoing video

Redial

Audio device selector

Voice mail

Avaya Vantage Basic screen navigation

K165 or K175 device1

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Voice mail

Audio call

Video call

Audio device selector

On hook button

Redial

Call history tab

Profile settings

Contacts tab

Favorites tab

Dial pad tab

Navigation

K155 device1

Contacts screen4

The following sections show the

Avaya Vantage™ Basic Contacts screen.5

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Contact search

Add new contacts

Audio call

Video call

Contacts

list

Favorite contact

Voice search

Synch contacts from paired device

Synched contact

Contact filters

Avaya Vantage Basic screen navigation

K165 or K175 device1

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Contacts

list

Contact search

Add contact

Video call

Audio call

Favorite contact

Synched contact

Contact filters

Navigation

Call screen4

K155 device1

The following sections show the

Avaya Vantage™ Basic Call screen.5

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Back to Main screen

Profile settings

Advanced call options

End call

Hold call

Dial pad

Name of the contact

Mute

On hook button

Block outgoing video

Second call information

Audio device selector

Avaya Vantage Basic screen navigation

K165 or K175 device1

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Second call information

Profile settings

Name of the contact

Speaker or On hook

Audio device selector

End call

Hold call

Advanced call options

Navigation

K155 device1

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Chapter 5: Call management operations1

ou can perform the following key call management tasks:2

• Making audio or video calls3

• Answering audio or video calls4

• Performing call control operations5

• Viewing your call history and missed calls6

• Working with conferences7

Making audio or video calls8

Making an emergency call10

About this task11

Use this procedure to make a call to a preconfigured emergency services number administrator can configure the emergency services numbers.13

In the Avaya Aura® environment, you can make an emergency call even when you are logged out14 of Avaya Vantage™ or when Avaya Vantage™ is in the locked state.15

In the IP Office environment, you can make an emergency call only when you are logged in to16 Avaya Vantage™. You cannot make an emergency call from the Login screen. You can make an17 emergency call from the Lock screen if the Lock mode is enabled and an administrator has18 configured emergency numbers in the 46xxspecial.txt file.19

Procedure20

• To make an emergency call from the Login or the Lock screen, in the lower-right corner of the21 screen, tap Emergency call and do one of the following:22

- To automatically dial the preconfigured emergency number with the highest priority, tap23

Auto - dial.24

- To dial one of preconfigured emergency numbers manually, tap Manual dial, enter the25

number and then tap

With K165 and K175, you must tap the digits on the screen. With K155, use the physical27 keypad on the device to dial the number.28

.26

. Your system12

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Call management operations

• To make an emergency call from Avaya Vantage™ Basic, on the Dial pad screen, enter the1 emergency number and then tap .2

With K165 and K175, you must tap the digits on the screen. With K155, use the physical3 keypad on the device to dial the number.4

Making an audio or video call using the dial pad6

Before you begin7

If you are using a handset, lift the handset from the cradle.8

Procedure9

Tap the Dial pad tab.10

2. Enter the telephone number you want to call.11

With K165 and K175, you must tap the digits on the screen. With K155, use the physical12 keypad on the device to dial the number.13

3. Tap one of the following:14

•

: To make an audio call.15

•

: To make a video call.16

Making an audio or video call using contacts18

Procedure19

Tap the Contacts tab.20

2. Select the required contact.21

3. Tap one of the following:22

•

: To make an audio call.23

•

: To make a video call.24

Making an audio or video call from your Favorites list26

Before you begin27

Ensure that you have contacts in your Favorites

list.28

Note:

On IP Of

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Making audio or video calls

Procedure1

1. Tap the Favorites tab.2

2. Select the required contact.3

3. Tap one of the following:4

•

: To make an audio call.5

•

: To make a video call.6

Making an audio or video call using call history8

Procedure9

Tap the Call History tab.10

2. Select the required contact or telephone number.11

3. Tap one of the following:12

•

: To make an audio call.13

•

: To make a video call.14

Making a second call16

About this task17

Use this procedure to make a second call while you are already on a call. Y calls at the same time. When one call is active, the other is placed on hold.19

Note:

For multiple line support to work on the user account. Otherwise the connection is treated as a single line.21

IP Office, you must enable the Call Waiting On feature for20

Procedure22

While on a call, tap

In the Call Features window, tap New Call.24

Avaya Vantage™ Basic places the first call on hold and displays the Dial pad screen.25

3. Do one of the following:26

• Enter the telephone number you want to call.27

.23

ou can have up to two18

With K165 and K175, you must tap the digits on the screen. With K155, use the physical28 keypad on the device to dial the number.29

• In the Contacts tab, select the required contact.30

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Call management operations

• In the Favorites tab, select the required contact.1

• In the Call History tab, select the required contact or telephone number.2

4. Tap one of the following:3

•

: To make an audio call.4

•

: To make a video call.5

After the connection is established, the second call becomes the active call. The first call6 remains on hold until you toggle between calls.7

Redialing a number9

About this task10

Use this procedure to redial the last dialed number

.11

Procedure12

1. On the Dial pad screen, tap

vaya Vantage™ displays the last dialed number on the screen.14

2. Tap one of the following:15

•

: To make an audio call.16

•

: To make a video call.17

ou can also redial by double tapping

.13

or .18

Managing calls19

Answering or declining an incoming call21

Procedure22

•

To answer an audio call, do one of the following:23

Tap

Lift the handset from the cradle when you are using a wired or wireless handset.25

With K155, after answering the call, you can also use the toggle between your headset or speaker phone.27

•

o accept a video call, tap

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on your screen.24

.28

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and buttons on the device to26

and Avaya Vantage™ Basic 38

Managing calls

•

To decline a call, tap .1

Entering digits during a call3

About this task4

Use this procedure if you need to enter DTMF digits during a call. For example, when you check5 your voice mail, you are prompted to enter digits.6

Procedure7

•

With K165 and K175, do the following:8

While on an active call, tap

The application displays the dial pad.10

Enter the required digits.11

• With K155, use the physical keypad on the device to enter the required digits.12

On K155, the application does not display the entered digits on the screen.13

Muting or unmuting a call15

About this task16

Use this procedure to mute or unmute your microphone during an active call. When you are on17 mute, the other party cannot hear you.18

A muted call gets unmuted automatically when you switch to a dif call. However, you can perform call operations, such as putting the call on hold or resuming the20 call, during a muted call without getting unmuted.21

Procedure22

• To mute yourself during a call:23

- With K165 or K175, tap

on the screen.24

ferent audio device during the19

- With K155, press the button on the device keypad.25

•

To unmute yourself:26

- With K165 or K175, tap

- With K155, press the button on the device again.28

• (Optional) On a wireless handset, press the Mute button to mute or unmute yourself.29

When you mute a call on your wireless handset, the application UI does not indicate that the30 call is muted.31

If you disconnect the call without unmuting the wireless handset, the handset remains muted.32

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and Avaya Vantage™ Basic 39

Call management operations

Placing a call on hold and resuming the call2

Procedure3

•

o place a call on hold, tap

•

To resume the call, tap .5

oggling between calls7

About this task8

Use this procedure to toggle between two calls when one call is active and the other call is on9 hold.10

Note:

For multiple line support to work on the user account. Otherwise the connection is treated as a single line.12

IP Office, you must enable the Call Waiting On feature for11

Procedure13

At the top of the Call screen, tap the label of the held call.14

The application displays the inactive or held call on the Call screen.15

Tap

The inactive call becomes the active call, and the other call is placed on hold.17

ransferring a call19

.16

About this task20

Use this procedure to transfer a call to another number. A direct transfer, as described in this21 procedure, is a blind or unattended transfer. When you perform a blind transfer, you cannot notify22 the other party about the transfer and you cannot return to your original call after starting the23 transfer procedure.24

Procedure25

During an active call, tap

.26

Do one of the following:28

• Tap Enter a number and then enter the phone number.29

• Tap Choose a Person and then select the required contact from the Contacts, Call30

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History, or Favorites list.31

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and Avaya Vantage™ Basic 40

Managing calls

4. Tap Transfer.1

orking with video functionality3

About this task4

Use this procedure to start, stop, pause and resume video during a call. When you pause your5 video, the application stops transmitting your video to the other party. When a video is paused,6 you can still receive video from the other party and your audio is still transmitted to the other party.7

Note:

• If you switch to another application while on a video call, video will be stopped. To start8 video again, switch back to Avaya Vantage™ Basic.9

• For privacy reasons, Avaya Vantage™ Basic always pauses outgoing video when the10 other party makes a video call or adds video to an existing call. To transmit your video to11 the other party, you must enable video manually.12

Procedure13

•

o start or stop video, tap

and then tap Start Video or Stop Video.14

• To pause or mute video:15

With K165 or K175, tap .16

The icon becomes blue. Y

- With K155, press the

Press this button again to resume video.19

ou can tap this icon again to resume video.17

.18

Selecting an active audio device21

About this task22

By default, A connected to your device, you can select which audio device to use in a call.24

Procedure25

• From the Dial pad or Call screen, tap Audio device selector and select the required device26

from the list.27

• To select your wireless handset as an active audio device when on a call, lift the handset28 from the cradle.29

Avaya Vantage™ automatically transfers audio to the wireless handset.30

vaya Vantage™ uses speakers to transmit audio. If you have a headset or handset23

• To select the device speaker when using a wireless handset, do the following:31

1. Select the device speaker from Audio device selector.32

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Call management operations

2. Place the handset in its cradle.1

Ending a call3

About this task4

Use this procedure to end a call.5

Note:

If you receive an incoming call while on another call, you cannot end the first call until you6 answer or decline the second call.7

Procedure8

• To end an active call, tap on the screen.9

• If you are using a handset, hang up by placing the handset in its cradle.10

Viewing call history11

Procedure12

1. Tap the Call History tab.13

2. Filter the call history using the following options:14

• All Calls15

• Missed Calls16

• Outgoing Calls17

• Incoming Calls18

3. (Optional) To view the call history of the synchronized device:19

•

With K165 or K175, tap , which is at the top-right side of the contacts list.20

•

With K155, in the filter options drop-down ( ), tap Bluetooth Sync.21

vaya Vantage™ Basic displays the call history of the synchronized mobile device in the22

Call History tab if:23

• Call history sharing is enabled.24

• The paired mobile device is connected with Avaya Vantage™.25

Working with conference calls

Deleting all call information2

Procedure3

Tap the Call history tab.4

2. Filter the call history and select Clear All Calls.5

3. Tap Delete in the Confirmation dialog box.6

Working with conference calls7

Starting a conference call9

About this task10

Use this procedure to start an audio or video conference call.11

Important:

This procedure does not apply to IP Office deployments. With IP Office, you can only merge12 calls to create a conference call. Video conference is also not supported with IP Office.13

Procedure14

During an active call, tap .15

2. In the Call Features window, tap Add Someone.16

3. Do one of the following:17

• Tap Enter a number and then enter the phone number.18

• Tap Choose a Person and then select the required contact from the Contacts, Call19

History, or Favorites list.20

4. Tap Add Someone.21

A call is placed to the selected participant. When the participant answers, the conference22 starts.23

Merging calls to create a conference call25

About this task26

Use this procedure to merge two calls to create a conference call.27

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Call management operations

Before you begin1

You must have two ongoing calls.2

Procedure3

From the Call screen, tap .4

Tap to merge both calls into a conference call.5

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Chapter 6: Contact management operations1

Adding a contact2

About this task3

Use this procedure to add new contacts in contact in the local storage or to the enterprise directory. In the IP Office environment, you can add5 a personal contact to the IP Office personal directory.6

In Avaya Vantage™ Basic, you can modify and delete personal contacts added to the enterprise or7 IP Office personal directory. Any modification to such contacts is synchronized automatically8 between Avaya Vantage™ Basic and the enterprise or IP Office personal directory.9

Note that Avaya Vantage™ deletes local contacts data when another user logs in to the device. To10 store local contacts data, enable data backup and provide a backup account in the Settings11 menu.12

Procedure13

1. Tap the Contacts tab.14

Tap

Choose one of the following options:16

Either the Enterprise Contact or the Personal Contact option is available depending on20 the environment in which the device is installed.21

.15

• Local Contact: To store the contact locally on the device.17

• Enterprise Contact: To add the contact to the Avaya Aura® enterprise directory.18

• Personal Contact: To add the contact to the IP Office personal directory.19

Avaya Vantage™ Basic. You can save a personal4

4. In the First Name and Last Name fields, enter the name of the new contact.22

5. Do the following to add the phone number of the contact:23

a. Tap Add phone number.24

b. In the drop-down list, select the appropriate phone category.25

c. In the Phone field, enter the phone number.26

You must provide at least one phone number for each contact.27

Use the on-screen keyboard to enter contact details. Do not use the physical keypad on28 the K155 device.29

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Contact management operations

6. (Optional) Repeat the previous step to add more phone numbers for the contact.1

7. (Optional) Add other information about the contact, such as the job title, company name,2

and address.3

8. Tap Done.4

The contacts and their details are displayed in your Contacts list.5

Editing a contact6

About this task7

Use this procedure to edit the details of a contact.8

You can modify local contacts and personal contacts added to the enterprise or IP Office personal9 directory. Any modification to personal contacts is synchronized automatically between Avaya10 Vantage™ Basic and the enterprise or IP Office personal directory.11

Procedure12

1. Tap the Contacts tab.13

2. In the contacts list, tap the contact that you want to edit.14

3. On the Contact Details page, tap Edit.15

4. Tap the field that you want to edit.16

5. Use the on-screen keyboard to modify the information.17

6. Tap Done.18

Deleting a contact19

About this task20

Use this procedure to delete a contact from the contacts list.21

ou can delete local contacts and personal contacts added to the Avaya Aura® enterprise or IP22

Office personal directory.23

Procedure24

1. Tap the Contacts tab.25

2. In the contacts list, tap the contact that you want to delete.26

3. On the Contact Details page, tap Delete.27

4. Tap Yes to confirm the action.28

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Searching for a contact

Searching for a contact1

About this task2

Use this procedure to search for a contact.3

In the IP Office environment, IP Officesystem contacts are visible only through search.4

Procedure5

1. Tap the Contacts tab.6

On K155, tap the icon.7

3. In the Search field, start typing the name of the contact that you want to look for.8

The application displays all relevant contacts.9

IP Office contact search options11

In the IP Of available on the which includes the following:14

• IP Office system contacts across a small community network (SCN).15

• IP Office hunt group contacts across a small community network (SCN).16

• IP Office external contacts in the LDAP, system, and HTTP directories configured in IP Office.17

fice environment, Avaya Vantage™ Basic and the standard Contacts application (

Avaya Vantage™ device support centralized IP Office directory contact search,13

Setting contact display options18

About this task19

Use this procedure to modify how contact names are displayed in the be displayed with the first name first or with the last name first.21

Procedure22

1. In Avaya Vantage™ Basic, tap Extension > User Settings.23

2. Tap Application.24

3. In Display preferences, tap Name display preferences and then select one of the25

following options:26

)12

Contacts list. Contacts can20

• First Name First: To display the contact names with the first name first followed by the27

last name.28

• Last Name First: To display the contact names with the last name first followed by the29

first name.30

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Contact management operations

4. Tap Name sort preferences and then select one of the following options:1

• First Name First: To sort the contact list based on the first name.2

• Last Name First: To sort the contact list based on the last name.3

Setting a contact as a favorite4

About this task5

Use this procedure to add a contact to your Favorites list.6

Note:

In the IP Office environment, you cannot add IP Office personal contacts to you Favorites list.7

Procedure8

Tap the Contacts tab.9

2. Tap the appropriate contact.10

In Contact Details, tap

, which is beside the contact’s name.11

Synchronizing contacts and call history over Bluetooth12

About this task13

Use this procedure to synchronize your mobile phone’ Vantage™ device over Bluetooth. After the synchronization, you can access all contacts and call15 history of the paired phone on your Avaya Vantage™ device when the devices are connected.16

Contacts from all accounts on your mobile phone, including Google and Facebook, are shared17 with the Avaya Vantage™ device, but only so long as the devices remain connected. If Bluetooth18 connectivity is lost, the shared phone contacts and call history data is automatically deleted from19 the Avaya Vantage™ device.20

Procedure21

To pair a mobile phone with the Avaya Vantage™ device, do the following:22

1. On the mobile phone and the Avaya Vantage™ device, turn on Bluetooth.23

2. On the Avaya Vantage™ device, tap Settings > Bluetooth.24

3. In Available devices, tap the name of the mobile phone.25

s contacts and call history with the Avaya14

4. On the screens of both devices, do the following:26

a. Verify the displayed passcode.27

b. Select the option to allow the paired device to access the contacts and call history.28

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Filtering contacts

c. Tap Pair.1

To synchronize and share contacts and call history from the paired phone, do the following:2

5. On the Avaya Vantage™ device, tap Settings > Bluetooth.3

6. In Bluetooth Contact & Call History Sharing, enable the following:4

• Contact Sharing5

• Call History Sharing6

The synchronized contacts become available through the following:7

• The Contacts tab in the Avaya Vantage™ Basic or Avaya Equinox® application.8

• The standard Contacts application on the Avaya Vantage™ device.9

The synchronized call history is available on the Call History tab of the Avaya Vantage

™

Basic application.11

Note:

Any third-party application that is capable of displaying call logs from the default12 telephony application can display the call history from the synchronized mobile device.13 After the Bluetooth connection is disconnected, if such application is caching the call14 history and not clearing the cache, the call history from the synchronized device is15 retained.16

Filtering contacts17

Procedure18

Tap the Contacts tab.19

2. Filter the contacts using the following options:20

• All Contacts: To view the local and enterprise contacts.21

• Enterprise Contacts: To view Avaya Aura® enterprise contacts.22

• Personal Contacts: To view IP Office personal contacts.23

• Local Contacts: To view the contacts stored in the local storage, such as Google or24

Exchange contacts.25

3. (Optional) To view the contacts of the synchronized device:26

•

With K165 or K175, tap

•

With K155, in the contacts filter drop-down ( ), tap Bluetooth Sync.28

vaya Vantage™ Basic displays the contacts of the synchronized device under All Contacts29

and Local Contacts if:30

• Contact sharing is enabled.31

, which is at the top-right side of the contacts list.27

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Contact management operations

• The paired device is connected with Avaya Vantage™.1

Modifying the ring tone2

About this task3

Use this procedure to change the default ring tone for incoming calls in You can select from a list of built-in and administrator-downloaded ring tones.5

You can change the ring tone in the telephony application but not on the Avaya Vantage™device.6

Procedure7

1. In Avaya Vantage™ Basic, tap Extension > User Settings.8

2. Tap Audio/Video.9

3. In Ring Preferences, tap Choose Ringtone.10

4. Select the new ring tone and tap OK.11

Disabling video using the privacy shutter12

About this task13

On the shutter. When you close the shutter, the camera is still on, but it only transmits a black15 background. The camera LED is also on, indicating that the camera is working.16

K175 device, you can physically prevent the camera from capturing video using a privacy14

Note:

Avaya Vantage™ Basic.4

The K155 device does not include a physical shutter to disable video.18

Procedure19

•

To disable video capturing, shift the lever located above the camera to the leftmost position20 so that the camera is entirely covered with the shutter.21

If the shutter does not cover the entire camera, the camera might be able to capture partial22 video.23

• To enable video capturing, shift the lever to the rightmost position so that the shutter does not24 cover the camera.25

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. You can use the video mute button (

and Avaya Vantage™ Basic 51

)17

Customization

Changing the wallpaper1

About this task2

Use this procedure to change the default wallpaper on the Avaya Vantage™ device. You can select3 an administrator-downloaded wallpaper or any other image file available on the device.4

Procedure5

1. Tap Settings > Display.6

2. Tap Wallpaper.7

3. Tap one of the following options available on the device:8

4. Select the new wallpaper and tap Set wallpaper.12

• Live wallpapers9

• Photos10

• Wallpapers11

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Chapter 8: Resources1

Documentation2

See the following related documents at http://support.avaya.com.3

Title Use this document to: Audience

Deploying

Installing and Administering Avaya

antage

Using

Using Avaya Equinox® for Android, iOS, Mac, and Windows

Using Avaya Vantage™ Open Use Avaya Vantage

™

Install, configure, and maintain Avaya Vantage™.

Set up and use Avaya Equinox® clients. • End users

™

Implementation personnel

• Support personnel

• End users

• Support personnel

Finding documents on the A

Procedure6

1. Navigate to

2. At the top of the screen, type your username and password and click Login.8

3. Click Support by Product > Documents.9

4. In Enter your Product Here, type the product name and then select the product from the10

list.11

5. In Choose Release, select an appropriate release number.12

6. In the Content Type filter, click a document type, or click Select All to see a list of all13

available documents.14

For example, for user guides, click User Guides in the Content Type filter. The list15 displays the documents only from the selected category.16

7. Click Enter.17

http://support.avaya.com/.7

vaya Support website5

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Resources

Viewing Avaya Mentor videos1

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot2

vaya products.3

About this task4

Videos are available on the Avaya Support website, listed under the video document type, and on5 the Avaya-run channel on YouTube.6

Procedure7

• To find videos on the Avaya Support website, go to of the following actions:9

- In Search, type Avaya Mentor Videos to see a list of the available videos.10

- In Search, type the product name. On the Search Results page, select Video in the11 Content Type column on the left.12

• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and13 perform one of the following actions:14

Enter a key word or key words in the Search Channel to search for a specific product or15 topic.16

- Scroll down Playlists, and click the name of a topic to see the available list of videos17 posted on the website.18

Note:

ideos are not available for all products.19

http://support.avaya.com and perform one8

Support20

Go to the Avaya Support website at http://support.avaya.com for the most up-to-date21 documentation, product notices, and knowledge articles. Y downloads, and resolutions to issues. Use the online service request system to create a service23 request. Chat with live agents to get answers to questions, or request an agent to connect you to a24 support team if an issue requires additional expertise.25

Using the A

The Avaya InSite Knowledge Base is a web-based search engine that provides:28

• Up-to-date troubleshooting procedures and technical tips29

• Information about service packs30

• Access to customer and technical documentation31

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ou can also search for release notes,22

and Avaya Vantage™ Basic 54

Support

• Information about training and certification programs1

• Links to other pertinent information2

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you3 can access the Knowledge Base without extra cost. You must have a login account and a valid4 Sold-To number.5

Use the Avaya InSite Knowledge Base for any potential solutions to problems.6

1. Go to http://www.avaya.com/support.7

Log on to the Avaya website with a valid Avaya user ID and password.8

The system displays the Avaya Support page.9

3. Click Support by Product > Product Specific Support.10

4. In Enter Product Name, enter the product, and press Enter.11

5. Select the product from the list, and select a release.12

6. Click the Technical Solutions tab to see articles.13

7. Select relevant articles.14

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Index

active call

entering digits ............................................................... 39

add a contact ....................................................................... 45

answering a call

Avaya Smart Lock ................................................................16

enabling ........................................................................ 17

Avaya Vantage Basic

installing ........................................................................14

supported features Avaya Vantage device layout

K155 ............................................................................. 24

K165 and K175

Avaya Vantage overview ........................................................9

...................................................................

........................................................

.............................................................

call history

deleting ......................................................................... 43

viewing

call management ................................................................. 35

calls

adding video to a call ....................................................41

answering

ending

making a call using a call history

making a call using contacts

making a call using dial pad

making a call using favorites

making an emergency call

making a second call

toggling between calls

transferring call transfer

unattended transfer ...................................................... 40

change history ....................................................................... 8

changing default ring tone changing wallpaper

conference call .....................................................................43

merging calls into conference .......................................43

connecting

wireless handset ...........................................................19

connectors and controls .......................................................25

contacts

adding a contact ........................................................... 45

adding to favorites

deleting a contact

editing a contact

filtering

making a call using contacts

searching contacts and call history

..........................................................................

.....................................................................

...........................................................................

..................................

.........................................

........................................

............................................

....................................................

..................................................

...................................................................

...................................................

..............................................................

........................................................

.........................................................

...........................................................

..........................................................................

.........................................

......................................................................

38 42 37 36 36 36 35 37 40 40

51 52

48 46 46 49 36 47

contacts and call history (continued)

synchronizing ................................................................48

contact search

IP Office ........................................................................47

declining a call ..................................................................... 38

delete the call history deleting a contact

device layout ........................................................................22

Avaya Vantage K155 .................................................... 24

K165 and K175 standard A

disabling video ..................................................................... 51

display

changing wallpaper .......................................................52

document changes ................................................................ 8

DTMF digits ......................................................................... 39

...........................................................

.................................................................

vaya Vantage device .........

43 46

editing a contact emergency call enabling

Avaya Smart Lock .........................................................17

...................................................................

.....................................................................

46 35

features ................................................................................10

Google Play applications

.....................................................

handset

wireless .........................................................................19

ignoring a call .......................................................................38

InSite Knowledge Base installing applications

fice contact search .......................................................

IP Of

........................................................

...........................................................

54 14 47

layout

Avaya Vantage K155 .................................................... 24

K165 and K175 standard A

vaya Vantage device .........

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Index

legal notices .............................................................................

..................................................................................

locking locking when Smart Lock is enabled logging in logging out

.............................................................................

...........................................................................

...................................

15 19 15 15

making a call

using call history ........................................................... 37

using contacts list ......................................................... 36

using dial pad

using favorites list ......................................................... 36

making a call using contacts ................................................36

making an emergency call making a second call merging calls into conference muting a call

...............................................................

...................................................

...........................................................

..............................................

.........................................................................

35 37 43 39

new in this release

...............................................................

physical layout placing a call on hold

ports .....................................................................................25

.....................................................................

...........................................................

22 40

unlocking ..............................................................................15

unmuting a call

.....................................................................

video

adding video to a call ....................................................41

blocking and resuming

disabling

videos .................................................................................. 54

viewing call history

.......................................................................

...............................................................

..................................................

41 51

wireless handset .................................................................. 19

features .........................................................................11

layout ............................................................................ 28

LED indication

turning on and of

..............................................................

f ..........................................................

12 20

redialing a number rejecting a call related documentation resuming a call ring tone

changing default ring tone ............................................ 51

...............................................................

......................................................................

.........................................................

.....................................................................

38 38 53 40

searching contacts second call select active audio device setting contact display options

support .................................................................................54

synchronizing contacts and call history

...........................................................................

...............................................................

....................................................

.............................................

...............................

47 37 41 47

third party applications toggling calls trusted device

changing ....................................................................... 18

removing

turn on the wireless handset ................................................20

........................................................................

.......................................................................

.........................................................

13 40

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Avaya K155 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Purpose2

Change history8

Supported features3

Wireless handset LED indicator12

Third party applications

New in this release4

Installing applications6

Removing or changing the trusted device22

Connecting a wireless handset

Locking the device manually when Smart Lock is enabled2

Connectors and controls3

Wireless handset layout1

Avaya Vantage Basic screen navigation3

Dial pad screen5

Contacts screen4

Call screen4

Making audio or video calls8

Making an emergency call10

Making an audio or video call using the dial pad6

Making an audio or video call using contacts18

Making an audio or video call from your Favorites list26

Making an audio or video call using call history8

Making a second call16

Redialing a number9

Managing calls19

Answering or declining an incoming call21

Entering digits during a call3

Muting or unmuting a call15

Placing a call on hold and resuming the call2

Selecting an active audio device21

Ending a call3

Viewing call history11

Working with conference calls

Deleting all call information2

Starting a conference call9

Merging calls to create a conference call25

Adding a contact2

Searching for a contact

Setting contact display options18

Setting a contact as a favorite4

Synchronizing contacts and call history over Bluetooth12

Filtering contacts

Modifying the ring tone2

Disabling video using the privacy shutter12

Changing the wallpaper1

Documentation2

Viewing Avaya Mentor videos1

Support20

Index