Avaya Desktop Assistant Pro Admin Edition BCM User Manual

BCM Rls 6.0

Desktop Assistant Pro Desktop Assistant Pro Admin Edition

Task Based Guide

Desktop Assistant Pro/Pro AE

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the

limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for

this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,

HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS,

USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks

are the property of their respective owners.

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see

the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

Desktop Assistant Pro ...................................................... 5

Overview .......................................................................................... 5

Required Information ....................................................................... 5

Supported Operating Systems ........................................................................... 5

Flowchart ......................................................................................... 6

Loading and Configuring LAN CTE .................................................. 7

Installing Desktop Assistant Pro ...................................................... 7

Opening Desktop Assistant Pro ..................................................... 14

Button Programming ........................................................................................ 16

Button Labelling ............................................................................................... 17

The Phone Menu ............................................................................................. 19

Print Preview/Print ........................................................................................... 21

Saving Phone Settings .................................................................................... 23

Loading Phone Settings ................................................................................... 24

Desktop Assistant Pro AE .............................................. 26

Overview ........................................................................................ 26

Required Information ..................................................................... 26

Supported Operating Systems ......................................................................... 26

Flowchart ....................................................................................... 27

Installing Desktop Assistant Pro Admin Edition ............................. 28

Opening Desktop Assistant Pro Admin Edition .............................. 35

Selecting Another Business Communications Manager System .................... 38

Avaya Documentation Links .......................................... 39

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Desktop Assistant Pro

Overview

Desktop Assistant Pro is a LAN CTE based application that provides the enduser with the capabilities to manage the configuration of desktop telephones.

The functionality available includes:

 Button labelling including font, font size and background colour control.  Label printing.  Button programming of end-user accessible features (requires CTE

access to devices).

 Saving/Restoring a telephone configuration.  Telephone feature help.

Required Information

Before commencing configuration of Desktop Assistant Pro, it would be useful to obtain the following information/facilities:

 The extension number of the phone to be configured by Desktop

Assistant Pro.

 LAN CTE associated to the PC and DN in Element Manager.  LAN CTE loaded and configured on the PC that will be running

Desktop Assistant Pro.

Supported Operating Systems

Desktop Assistant Pro is supported on the following operating systems:

 Windows XP Professional SP3  Windows Vista Business, Ultimate, Enterprise SP2 32/64 bit  Windows 7 Professional, Ultimate, Enterprise 32/64 bit

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Ensure LAN CTE is configured on the BCM to associate the required computers and telephones: Refer to the LAN CTE Guide.

Load LAN CTE onto the computer that will be using Desktop Assistant Pro: Refer to the LAN CTE Guide.

Load Desktop Assistant Pro onto the PC:

Refer to the Installing Desktop Assistant

Pro section of this guide.

Flowchart

This flowchart depicts the relevant steps required to install and configure the Desktop Assistant Pro application on a desk top PC.

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Note: You can also use the Web Page button in Element Manager to launch a web broswer session. The BCM you wish to access must be selected in the Element Navigation Panel to do this.

Loading and Configuring LAN CTE

LAN CTE will have to be configured on the BCM via Element Manager to associate the phone device that you wish to use with Desktop Assistant Pro and your computer (refer to the LAN CTE Guide).

LAN CTE will have to be loaded onto the computer that will be using Desktop Assistant Pro (refer to the LAN CTE Guide).

Installing Desktop Assistant Pro

1. Open Internet Explorer.In the address field type (replacing the relevant part with your BCM IP address): http://<bcm ip address>/

2. Click on Go, or press Return on your keyboard.

3. If you are presented with the Certificate Error window, click on Continue to this website (not recommended).

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4. Accept any further security messages that you may get presented with.

5. You will now see the login screen, enter your BCM User name and Password. By default these are set to User ID: nnadmin Password: PlsChgMe! Click on OK.

6. In the Welcome to BCM window, ensure the Main tab has been selected, and the BCM button clicked.

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7. In the Applications area, select User Applications,and click on Run.

8. Again, accept any security messages that appear, and if prompted enter any login details.

9. From the User Applications screen, click on Desktop Assistant Pro.

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10. Click on Download Desktop Assistant Pro Link.

11. Click the Run (or Open) button.

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12. The files will be downloaded to your computer. If you see a Security Warning screen, click Run.

13. The Welcome screen will appear. Click the Next button.

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14. The Licence screen will appear. Click Yes to accept the agreement.

15. The Choose Destination Location screen will appear. Select Next to accept the default destination.

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