Avaya DEFINITY Network Management 4 User Manual

DEFINITY® Network Management Release 4.0 for NT/Windows 2000

Installation and Getting Started

585-229-771

Issue 1

December 2001

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Contents 2 Resources and Notices 5

Introduction 5 Avaya Resources 5

Sales and Design Support Center (SDSC) 6 Lucent Worldwide Services (LWS) 6 Technical Services Center (TSC) 7

References 8

Avaya References 9 Vendor References 12

System Security Notices 14

Network Security 14 Toll Fraud Security 15

1 Overview 16

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Introduction 16 Product Description 17 New Features 20 Network Configuration Scenarios 21

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Contents

Supported Systems 23 System Requirements 24 DEFINITY Network Management CD-ROMs 25

2 Preparing to Install DNM 26

Customer Pre-Installation Checklist 26

Understanding pcAnywhere Security 26

3 Installing DNM 28

Introduction 28

Installation Checklist 29 Technical Verification Checklist 30 Customer Acceptance Checklist 31

Installing DNM 32

Starting the Installation 33 Installing the Java Runtime Environment 34 Installing the Versant ODBMS 35 Installing the Java Versant Interface 36

Installing the DNM Component 38 Adding DEFINITY Proxy Agents 40 Removing DNM 41

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DNM-NT/Windows 2000 4.0 Installation and Getting Started

Contents

4 System Administration 42

Introduction 42 System Commands 43

Start and Stop Commands 43

System Health Commands 44 Backing Up and Restoring the Database 45

Backup 46

Restore 47 System Configuration Files 48 Administer the Alarm Notification 49

Description of Alarm Notification Options 50

DEFINITY_ARS Script 53

5 Getting Started 55

Introduction 55 DNM Graphical Overview 56 Starting the DNM Client 57 Starting the Online Help 57

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Index 58

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Resources and Notices

Introduction

This chapter contains resources and notices that are pertinent to the DEFI NITY Netw o r k Management (DNM) products.

Avaya Resources

Avaya provides customers with a variety of planning, consulting, and technical services. The client executives are the customers’ primary source to obtain information and explore

custom options to meet their specific business needs.

Note: DNM and DPA are a software-only offers. Therefore, customers are solely

responsible for the purchase and maintenance of all third-party hardware and software that are required to run these products.

The DEFINITY Solutions web site contains the system requirements and other provisioning and connecti vity informati on for DNM. Ref er to "Avaya Referen ces" on page

9 for the web address.

The sections below briefly describe the resources and services that are available to customers.

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DNM-NT/Windows 2000 4.0 Installati on and Getting Starte d

Resources and Notices

Sales and Design Support Center (SDSC)

The Sales and Design Support Center (SDSC) works with customers and client teams to develop detailed solutions for connectivity to the DEFINITY system and other supported systems. The SDSC also designs network configurations to support DNM and DPA.

Lucent Worldwide Services (LWS)

Lucent W orldwide Ser vice (LWS) is available to work with customers to design and build a turn-key network management system.

Lucent Worldwide Service offers the consulting services listed below:

• Plan and design a custom network system

• Purchase and configure UnixWare-certified hardware and external devices for DPA

• Install and set up the UnixWare Operating System on the DPA platform

• Connect and administer all devices, ports, and cards

• Install and integrate the DEFINITY Network Management products on NT/Windows 2000s

• Train users on th e operation a nd management of the products

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DNM-NT/Windows 2000 4.0 Installati on and Getting Starte d

Resources and Notices

Technical Services Center (TSC)

The T echn ical Services Center (TSC) provides supp ort for DNM an d DPA to client teams, field technicians, and customers.

The TSC works with the customer and the Avaya field technicians to perform the tasks below and to ensure that the products are properly installed and working:

• Platform Acceptance Test from the DPA computer

• Installation support for the DEFINITY Network Management products

• Technician Verification checklist

• Customer Acceptance checklist

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Time and material s ch arges

The Technical Services Center (TSC) will bill customers for support on a time and materials basis if the following conditions exist:

• Customers do not have a current maintenance agreement

• Customers do not procure and install the required systems and software as defined in the Project Provisioning Package

• Customers request support that is outside the purchase agreement

The Technical Services Center (TSC) does not support hardware or software that customers purchase from third-party vendors.

DNM-NT/Windows 2000 4.0 Installati on and Getting Starte d

Resources and Notices

References

This section contains references to web sites, phone numbers, and email addresses for Avaya and third-party vendors.

The contact information is listed in the sections below:

• "Avaya References" on page 9

• "Vendor References" on page 12

Customers can access web sites that are outside the Avaya fire wall.

CAUTION:

The owners of the web sites may change the universal resource location (URL) for a specific web site address without notice. The reference information will be updated with each new release of DNM and DPA.

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Resources and Notices

Avaya References

The table below contains Avaya web sites, phone numbers, and email addresses for various sources. Some of the web sites are inside the fire wall and are not accessible to customers.

Ta ble 1. Avaya resource sites

Source Web Sites

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DEFINITY Enterprise Management Support

DEFINITY Proxy Agent internal web site: http://aem-support.dr.avaya.com

DEFINITY Solutions Systems Management site:

http://toolsa.bcs.avaya.com/~sysmgmt/

Documentation and Training Information Development

DNM 4.0 project website:

http://pubnet.avaya.com/Projects/DNM/

IntraWorks Catalog DEFINITY Network Management User Document Set:

http://prodpubs.avaya.com/repubdoc.htm

Lucent Worldwide Service (LWS)

Email: dnmconsulting@lucent.com Consulting offer:

http://www.esight.com/cgi-bin/gx.cgi/AppLogic+dns.home

Project Provisioning Package http://aem-support.dr.avaya.com/

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Resources and Notices

Avaya References

Ta ble 1. Avaya resource sites

Source Web Sites

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Sales and Design Support Center (SDSC)

Phone: 1-888-297-4700, prompt 6 Main web site (requires a password) http://sdsc.avaya.com

Technical Services Center (TSC)

Technical Support:

720-444-1080

1-800-242-2121, ext. 4-1080 or

Fax for PA001 form: 1-303-804-3367 Connectivity Guide:

http://associate2.avaya.com/tech_info/tso/

Tier IV Support Registry International Customers only:

Toll Fraud Intervention

Fax for PA001 form:

1-800-643-2353

(U.S. code) 30 3-538-5506

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Resources and Notices

Avaya References

Table 2. Avaya resource sites INSIDE Firewall

Source Web Sites

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Documentation and Training Information Development

DEFINITY Enterprise Management Support

Project Provisioning Package Sales and Design Support

Center (SDSC)

DNM 4.0 project web site:

http://pubnet.avaya.com/Projects/DNM/ http://aem-support.dr.avaya.com/

http://aem-support.dr.avaya.com/

Phone: 1-888-29 7-4700, prompt 6 Main site (requires a password):

http://sdsc.avaya.com

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Resources and Notices

Vendor References

The table below contains the web sites for third-party vendors.

Table 3. Vendor web sites

Vendor Web Sites

AIX AIX patches:

http://techsupport.services.ibm.com/rs6000/support

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Computone I/O cards Main site:

http://www.computone.com

Equinox Main site: http://www .equ ino x.com Hewlett Packard Main site: http://www.hp.com

OpenView site: http://www.openv ie w.hp.com

IBM Main site: http://www.ibm.com Microport Main site: http://www.microport.com Microsoft Main site: http://www.microsoft.com Remedy ARS Main site: Caldera International, Inc.

(Caldera)

Main site: http://www.sco.com UnixWare certified hardware:

http://wdb1.sco.com/chwp/owa/hch_search/form

http://www.remedy.com

Upgrade patch: ftp://ftp.sco.com/UW21

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Resources and Notices

Vendor References

Table 3. Vendor web sites

Vendor Web Sites

Sun Microsystems, Inc. Main site: http://www.sun.com

Solutions site: http://sunsolve.sun.com Telamon TelAlert Main site: http://www.telamon.com Tivoli Main site: http://www.tivoli.com Versant Main site: http://www.versant.com

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Resources and Notices

System Security Notices

Customers are solely responsible for the security of their system, network, and access to hardware and software.

The sections below define the precautions that all customers should take to maintain the security of their systems.

Network Security

The DEFINITY Network Management products use the standard security features on the NT/Windows 2000 operating systems.

Avaya strongly recommends that customers use passwords to prohibit access to their systems and to routinely change those passwords to maintain security.

SECURITY ALERT:

Customers should always change passwords immediately after external vendors have completed installation, maintenance, troubleshooting, or other tasks on their system.

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Resources and Notices

Toll Fraud Security

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Toll Fraud Security

Although DNM and DPA are generally not at risk for toll fraud, customers are solely responsible for the security of their entire telecommunications systems.

Toll Fraud is the unauthorized use of a company’s telecommunications system by unauthorized parties. Unauthorized parties are persons other than the company’s employees, agents, subcontractors, or persons working on behalf of the company.

Note: Toll fraud can result in substantial additional charges for the company’s

telecommunications services.

The company’s system manager is responsible for the security of the company’s system, which includes programming and configuring the equipment to prevent unauthorized use.

Avaya Disclaimer A vaya do es not warrant that this product is immune from or will prevent unauthorized use

of common-carrier telecommunications services or facilities accessed through or connected to it. Avaya will not be responsible for any charges that result from such unauthorized use.

Avaya Fraud Intervention

If customers suspect that they are a victims of toll fraud and need technical assistance, customers should refer to the "Avaya References" on page 9 for the Toll Fraud Intervention phone number.

DNM-NT/Windows 2000 4.0 Installati on and Getting Starte d

Overview

Introduction

DEFINITY Network Managment (DNM) and DEFINITY Proxy Agent (DPA) provide a complete solution to manage network resources from a central point of entry. These products provide you with a view of the health and performance of your network systems.DNM and DPA work together as an integrated application.

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Software-only offer

DNM and DPA are software-only offers. Avaya is solely responsible for the support and maintenance of the product software.

Customers are solely responsible for the purchase, support, and maintenance of third-party hardware and software products that are required for this offer.

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1 Overview

Product Description

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DEFINITY Proxy Agent

DPA is a protocol conversion resource. It resides on a stand-alone personal computer and operates on the UnixWare operating system.

DPA uses serial ports and TCP/IP ports to collect configuration and management data from supported systems. It converst the data into the Simple Network Management Protocol (SNMP). In addition, DPA generates SNMP traps when supported systems generate alarms and system errors.

DPA then communicates the SNMP data to DNM, which resides on the Network Management System (NMS) network server. The NMS network server can be NT/Windows 2000.

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1 Overview

Product Description

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DEFINITY Network Management

DNM provides you with graphical and tabular tools to monito r the status and perf ormance of a network of DEFINITY syste ms.

The primary features of DNM include:

• Graphical User Interface (GUI) -- The DNM main window contains a navigation

tree that lists all the supported systems and displays a colored alert symbol that indicates highest exception level. You can expand the list to view all of the configuration components and specific alert symbols for each component.

a Configuration -- You can view the configuration and administered properties of

all supported systems (managed nodes) in both a graphic view and a table view.

b Administration -- You define the system-wide parameters for the features

below:

– Data collection -- You define the parameters for the data to be collected

from each system, including the type of data, the schedule for collecting data, and the length of time to store the data.

– Exception logging -- You define the conditions to log exceptions for

performance thresholds, faults, and system errors.

– Exception alerting -- You specify the alert levels for exceptions from each

supported system. Alerts levels may include exceptions that are critical, major, minor, or warning. The alert level and location of the exception display in the main window as long as the exception exits.

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1 Overview

Product Description

c Report Manager -- You can define the parameters for individual reports for all

or selected systems. The report options include:

– Performance –Board – Exceptions

You can immediately view the reports on screen in both the table and chart formats or direct the output of reports to a printer, ASCII file, or an HTML file.

– Scheduled Reports -- Y o u can schedul e reports to run on a daily, weekly, or

monthly basis and edit and delete schedules as needed.

• Online help system -- The online help system is integrated in DNM. You can access

help from either the menu or the Help button on the screens.

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