Avaya DEFINITY G1 and System 75 User Manual
Communications
DEFINITY
and
System 75
Console Operation
® System Generic 1
555-200-700, Issue 5
ADDENDUM 1, November 1990
Addendum 1, Dated
November 1990 for
555-200-700
Issue 5, June 1990
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corrections to the information in this document may be incorporated
into future reissues.
Published
by
The AT&T Documentation
Development Organization
555-200-700, Issue 5
ADDENDUM 1, November 1990
Copyright© 1990 AT&T
All Rights Reserved
Printed
in U.S.A.
Contents
CHAPTER 1.
CHAPTER 2.
Attendant Console
Selector Console
Functional Areas
Attendant Console Tones
INTRODUCTION
DESCRIPTION
CHAPTER 3. OPERATING THE CONSOLE
Activating and Deactivating the Console
Answering Calls
Placing Calls
Releasing Calls
Holding Calls
Splitting Calls
Extending Calls
CHAPTER 4. USING THE FEATURES
Abbreviated Dialing (V2, V3, and Generic 1 Systems)
1-1
2-1
2-1
2-1
2-2
2-33
3-1
3-1
3-1
3-2
3-6
3-6
3-7
3-8
4-1
4-1
Attendant Auto-Manual Splitting
Attendant Call Waiting
Attendant Conference
Attendant Control of Trunk Group Access
Attendant Direct Trunk Group Selection
Attendant Lockout
Attendant Recall
Automatic Alternate Routing (V2, V3, and Generic 1 Systems) and Automatic
Route Selection
Automatic Circuit Assurance (V2, V3, and Generic 1 Systems)
Busy Verification of Terminals and Trunks (V2, V3, and Generic 1 Systems)
Call Coverage
Call Forwarding All Calls (V2, V3, and Generic 1 Systems)
Call Park
4-2
4-2
4-3
4-4
4-5
4-6
4-6
4-6
4-7
4-7
4-7
4-10
4-12
-i-
Code Calling Access
4-13
Controlled Restrictions
Emergency Access to the Attendant (V3 and Generic 1 Systems) 4-17
Facility Busy Indication 4-18
Facility Test Call
Individual Attendant Access (V2, V3, and Generic 1 Systems) 4-19
Integrated Director
Integrated Services Digital Network (lSDN)—Primary Rate Interface (PRI)
(Generic)
Inter-PBX Attendant Calls (V2, V3, and Generic 1 Systems) 4-26
Leave Word Calling
Loudspeaker Paging Access (V1, V2, V3, and Generic 1 Systems) 4-29
Loudspeaker Paging Access—Deluxe (Generic 1 Only) 4-31
Message Retrieval
Multiple Listed Directory Numbers
Network Access-Private
Network Access—Public
Night Service
4-15
4-19
4-20
4-23
4-28
4-34
4-36
4-36
4-36
4-36
SMDR Account Code Dialing
Straightforward Outward Completion
Time-of-Day Routing (Generic 1 Only)
Timed Reminder
Through Dialing
Trunk Group Busy/Warning Indicators to Attendant
Trunk Identification (V2, V3, and Generic 1 Systems) 4-42
Trunk-to-Trunk Transfer 4-43
CHAPTER 5. USING THE DCS FEATURES (V2, V3, AND GENERIC 1
SYSTEMS)
DCS Attendant Call Waiting
DCS Attendant Control of Trunk Group Access
DCS Attendant Display
DCS Automatic Circuit Assurance
4-37
4-38
4-38
4-41
4-42
4-42
5-1
5-1
5-1
5-2
DCS Busy Verification of Terminals and Trunks
5-2
DCS Call Forwarding All Calls
DCS Direct Trunk Group Selection
DCS Trunk Group Busy/Warning Indicators
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND
GENERIC 1 SYSTEMS)
Description
Tones Associated With CAS Calls
Display
Operating Procedures
CAS Backup Service
CAS Night Service Operations
CHAPTER 7. ROUTINE MAINTENANCE
Testing
Care and Cleaning
Power Failure
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE
SYSTEM
5-2
5-3
5-3
6-1
6-1
6-2
6-3
6-4
6-7
6-8
7-1
7-1
7-1
7-2
8-1
Trouble Reporting
Console Alarm Indicators
Features Used in Troubleshooting
Other Maintenance Tips
CHAPTER 9. SYSTEM SUMMARY
List of Dial Codes
System and Console Parameters
CHAPTER 10. REFERENCES
CHAPTER 11. GLOSSARY
CHAPTER 12. INDEX
8-1
8-1
8-2
8-9
9-1
9-1
9-4
10-1
11-1
12-1
-iii-
Figures
Figure 2-1.
Figure 2-2.
Figure 2-3.
Figure 2-4.
Figure 2-5.
Figure 2-6.
Figure 2-7.
Figure 2-6.
Figure 2-9.
Figure 2-10.
Figure 2-11.
Figure 2-12.
Figure 2-13.
Figure 2-14.
Basic Attendant Console (301Al-A-003)
Enhanced Attendant Console (302A1-A-003)
Basic Selector Console (26A1-A-03)
Enhanced Selector Console (27AI-A-03)
Trunk Group Select Buttons and Lamps, Basic Console
Trunk Group Select Buttons and Lamps, Enhanced Console
Call Appearance Buttons and Lamps
Call Processing Area, Basic Console
Call Processing Area, Enhanced Console
Fixed Feature Buttons
Alphanumeric Display, Basic Console
Alphanumeric Display, Enhanced Console
Basic Selector Console Area
Enhanced Selector Console Area
Tables
2-2
2-3
2-3
2-4
2-5
26
2-8
2-9
2-10
2-14
2-21
2-21
2-31
2-32
Table 2-A.
Attendant Console Feature Buttons 2-16
-iv-
CHAPTER 1. INTRODUCTION
CHAPTER 1. INTRODUCTION
This guide to the operations of the system attendant console is for use by console
attendants after training is completed. It provides detailed step-by-step instructions for each
operation accompanied by descriptions of the possible system responses.
Note:
This issue replaces all previous issues of this document. Reasons for reissue include the
following:
• To include information on enhanced DEFINITY Communications System Generic 1
• To include information on an additional attendant console model called the enhanced
• To include information on an additional selector console model called the enhanced
• To include the Loudspeaker Paging Access—Deluxe feature
This guide does not cover operations associated with Hospitality Services
and Automatic Call Distribution (ACD). Information on these groups of
features can be found in the following documents:
• DEFINITY® Communications System Generic 1 and System 75—
Hospitality Operations, 555-200-723
• AT&T System 75—Automatic
Instructions, 555-200-722
• AT&T System 75—Automatic Call Distribution (ACD)—Supervisor
Instructions, 555-200-724.
attendant console
selector console
Call Distribution (ACD)—Agent
• To include information on hundreds group numbers for systems that handle more
than 800 lines
• To clarify some existing information to make the guide easier to use.
This guide contains terms that specifically apply to the system attendant console; they are
defined in the text where they are first used and are also entered in the Glossary. Terms
associated with communications systems in general are listed and defined in the Glossary.
The information contained in this guide applies to:
• DEFINITY Communications System Generic 1
• System 75 (Version 1, Version 2, and Version
• System 75 XE (Version 2 and Version 3)
(single and multi-carrier cabinet)
3)
1-1
CHAPTER 1.
The following should be noted:
INTRODUCTION
• The abbreviation Generic 1, or G1, shown in the remainder of the
DEFINITY Communications System Generic 1 multi-carrier
cabinets.
• The abbreviation V1 shown in the remainder of the document refers to System 75
Version 1.
• The abbreviations V2 and V3 shown in the remainder of the document refer to
System 75 and System 75 XE Version 2 and Version 3.
Features specified as V2 or V3 are not operational with earlier versions. For
example, V2 features are not operational with V1 systems but are operational with
V2 and later systems, and V3 features are not operational with V1 and V2 systems
but are operational with V3 and Generic 1 systems.
The rest of this guide is divided as follows:
• Chapter 2. Description—
two optional selector console models. Also describes the information presented on
the console’s alphanumeric display and the tones heard at the console.
• Chapter 3. Operating the Console—
place, release, split, hold, and extend calls.
• Chapter 4. Using the Features
console and, where applicable, the procedures for activating and using them. The
features are listed alphabetically.
Describes and illustrates the two console models and the
Contains step-by-step instructions on how to
—Contains descriptions of features associated with the
document refers to
and single-carrier
• Chapter 5. Using the DCS Features (V2, V3, and Generic 1 Systems)—Provides an
alphabetical listing of attendant features that operate transparently in a Distributed
Communications System (DCS) environment.
• Chapter 6. Centralized Attendant Service (CAS) (V3 and Generic 1 Systems)—
Describes the CAS features and provides the procedures for handling CAS calls; also
describes CAS night service backup procedures used at a voice terminal.
• Chapter 7. Routine Maintenance—
can use to check the console; also contains information on the effect of commercial
power failure on the console.
• Chapter 8. Using the Console To Troubleshoot the System—Contains useful
information on using attendant features to isolate and analyze system troubles; also
provides trouble reporting guidelines.
• Chapter 9. System Summary—
attendant can dial and lists intervals and limits set for the system that the attendant
needs to know.
1-2
Describes a routine procedure that the attendant
Provides a listing of feature access codes that the
CHAPTER 1. INTRODUCTION
• Chapter 10. References
• Chapter 11. Glossary—
and terms used with the attendant console and communications systems.
• Chapter 12. lndex—
guide. For ease of use, all key words within a title or term are listed.
—Lists other switch documents.
Provides an alphabetical listing and brief definitions of words
Provides an alphabetical listing of the information within this
1-3
CHAPTER 2. DESCRIPTION
CHAPTER 2. DESCRIPTION
This chapter describes the two attendant console models: the Basic
(Figure 2-1 ) and the Enhanced Attendant Console (Figure 2-2), and the
optional selector console (Figures 2-3 and 2-4). The call information displays and tones
associated with console functions are also defined.
The attendant console is used to answer and extend incoming calls, to place outgoing calls,
to provide information and assistance to inside and outside parties, and to manage and
monitor some
Attendant
This desk-top unit is a digital call-handling position with push-button controls and lamps
grouped in functional areas as shown in Figures 2-1 and 2-2. The differences in the
functional areas between the models are described later in this chapter. The attendant
console can be used alone or with the selector console.
The attendant console has jacks on each side for use with the handset supplied with the
console or with a headset. The handset cradle, which is not a switchhook, can be mounted
on either side. The K-type handset provided with the Enhanced Attendant Console can also
be used with the Basic Attendant Console but the R-type handset provided with the Basic
Attendant Console cannot be used with the Enhanced Attendant Console. Also, any headset
that currently works with the Basic Attendant Console will work with the Enhanced Attendant
Console.
system operations.
Console
Attendant Console
two models of the
Selector Console
Two selector console models are available: Basic Selector Console and Enhanced Selector
Console. The Basic Selector Console, if used, can be paired with either the Basic Attendant
Console or the Enhanced Attendant Console. The Enhanced Selector Console, if used, can
be paired with either the Basic Attendant Console or the Enhanced Attendant Console.
The selector console is an adjunct to the attendant console.
Selection (DXS) With Busy Lamp Field (BLF) feature. This feature provides a visual indication
of the busy or idle status of the extension numbers assigned to the system. Calls are placed
by pressing a Group Select button and a DXS button.
The Basic Selector Console has 8 Group Select buttons while the Enhanced Selector
Console has 20 Group Select buttons.
It provides the Direct Extension
2-1
CHAPTER 2. DESCRIPTION
Functional Areas
This part contains descriptions of the following attendant console functional areas:
• Trunk Group Select Area
• Call Appearance Area
• Call Processing Area
• Feature Area
• Alphanumeric Display Area
• Ringer Volume Control Area (Enhanced Console Only)
• Selector Console Area.
CALL
PROC
AREA
ROUP
AREA
ANCE
Figure 2-1. Basic Attendant Console (301A1-A-003)
2-2
CHAPTER 2. DESCRIPTION
DISPLAY
FEATURE
BUTTON
AREA
CALL
PROCESSING
AREA
ALPHANUMERIC
RINGER VOLUME
CONTROL AREA
SELECT AREA
FEATURE AREA
E
LAMP
TEST
SWITCH
Figure 2-2. Enhanced Attendant Console (302A1-A-003)
DXS/BLF
TONS
HUNDREDS GROUP
SELECTION BUTTONS
Figure 2-3. Basic Selector Console (26A1-A-03)
2-3
CHAPTER 2. DESCRIPTION
___________________________
100 DXS/BLF
BUTTONS
HUNDREDS GROUP
SELECTION BUTTONS
Figure 2-4. Enhanced Selector Console (27A1-A-03)
2-4
CHAPTER 2. DESCRIPTION
Trunk Group Select Area
The Trunk Group Select buttons and associated lamps (see Figure 2-5, Basic Console, and
Figure 2-6, Enhanced Console) function as follows:
• Trunk Group Select Button
Provides direct selection of an outgoing trunk group. Each button can be labeled to
show the assigned trunk group. A Trunk Group Select button can also be used for
direct selection of a code calling or loudspeaker paging zone.
• Busy Lamp
Lights when all trunks in the associated trunk group are busy.
• Warn (Warning) Lamp
Lights when a preset (by the System Manager) number of trunks are busy in the
associated trunk group.
• Cont (Control) Lamp
Lights when the Attendant Control of Trunk Group Access feature is activated for the
associated trunk group.
CONTROL LAMP
WARNING LAMP
LOCAL SF
NOTE : BUTTONS ARE LABELED AS AN EXAMPLE
Figure 2-5.
Trunk Group Select Buttons and Lamps, Basic Console
TRUNK GROUP
ONLY.
BUSY LAMP
1
2-5
CHAPTER 2. DESCRIPTION
NOTE: BUTTONS ARE LABELED AS AN EXAMPLE ONLY.
Figure 2-6.
Trunk Group Select Buttons and Lamps, Enhanced Console
CHAPTER 2. DESCRIPTION
Call Appearance Area
The call appearance buttons and associated Iamps (see Figure 2-7) function as follows:
• Call Appearance Button
Press to answer and originate calls.
Calls always come in on the leftmost idle call appearance button.
The call appearance is idle when both status lamps are dark.
• Atnd (Attendant) Lamp
Lights when the attendant is using the associated call appearance.
Flashes when an incoming
was not answered and has
• Hold Lamp
Lights when a call is held on the associated call appearance
Flashes when time expires for the following held calls, and the call returns to the
console for further assistance:
— Single-party call
— Attendant-extended call that was not answered.
The attendant can reenter a single-party held call at any time; however, a multiple-
party held call cannot be reentered if the Attendant Lockout feature is active unless a
voice terminal user recalls the attendant. The System Manager will advise if the
Attendant Lockout feature is active.
call needs answering or when an attendant-extended call
returned to the console for further assistance.
2-7
CHAPTER 2. DESCRIPTION
Figure 2-7. Call Appearance Buttons and Lamps
CHAPTER 2. DESCRIPTION
Call Processing Area
This area (see Figure 2-8, Basic Console, or Figure 2-9, Enhanced Console) has buttons,
lamps, and a touch-tone dial. The Cancel, Start, and Release buttons are used to process
calls and activate features. The lamps show console status and system alarm status.
Figure 2-8. Call Processing Area, Basic Console
2-9
CHAPTER 2. DESCRIPTION
Figure 2-9. CalI Processing Area, Enhanced Console
The buttons and lamps function as follows:
Buttons
• Cancel
Cancels an attempt to extend a call to a busy or misdialed extension number or
trunk, silences the tone, and automatically reconnects any parties that have been
split (separated) from the connection.
tone is returned after Cancel is pressed.
Disconnects the last party the attendant added to a conference call or the only party
on a connection.
• Start
Obtains dial tone automatically and allows a call to be originated or extended.
When Start is pressed, any parties on the call are split from the connection, and the
Split lamp lights. To reconnect the split parties,
Buttons.”
• Release
If only the attendant is active on the call, dial
refer to the Split button in “Feature
2-10
Releases the attendant from a call and readies
other parties on the call remain connected.
the console for the next call. Any
CHAPTER 2. DESCRIPTION
Lamps
• Alarm and Alarm Reported (Enhanced) or Alm-Ack (Alarm-Acknowledge) (Basic).
The Alarm or Alm lamp (left lamp) lights when a system alarm is detected. Both
lamps light when the Customer Support Service Organization (CSSO) is notified. The
Alarm Reported lamp or the Ack lamp flashes if the system was unable to notify the
remote maintenance center. Both lamps go dark when the alarm condition is cleared
or when there is no alarm.
• Calls Waiting (Enhanced and Basic) and Calls Waiting Warning (Enhanced)
The Calls Waiting lamp lights when calls made to the attendant group number (0) or
the listed directory number are waiting in the attendant group queue to be answered.
The Calls Waiting (Enhanced) lamp and the lamp on the left (on the Basic) lights
when at least one call is waiting to be answered. The Calls Waiting Warning
(Enhanced) lamp and the lamp on the right (on the Basic) lights when the calls
waiting exceed the limit preset (by the System Manager) for the system.
Calls waiting in the queue of the attendant’s individual extension number are
indicated by the top lamp over the Forced Release button (all system versions of
basic console except V1) or the Individual Calls Waiting lamp (enhanced console
only).
• Individual Calls Waiting (Enhanced Console Only)
The Individual Calls Waiting lamp lights when calls made to the attendant’s individual
extension number are waiting in queue to be answered. The Individual Calls Waiting
lamp lights when at least one call is waiting to be answered.
• Pos Avail (Position Available)
The Pos Avail lamp lights when the console is available for calls to the attendant
group. This lamp does not indicate whether or not the console is available for
individual attendant (Version 2, Version 3, and Generic 1 ) calls.
This lamp is dark when the attendant is active on a call, when a call is ringing the
console, when the handset or headset is unplugged, when the attendant presses the
Pos Busy (Position Busy) button, or when the system is in a mode other than that for
which the console is assigned (night service, for example). The Pos Busy button is
described in “Feature Buttons.”
2-11
CHAPTER 2. DESCRIPTION
Feature Area
Feature buttons provide access to many of the system’s features and make call handling
easier.
appear on every attendant console. The location of these feature buttons is the same on the
attendant consoles used in V1, V2, and V3 systems. For Generic 1 systems only, the location
of Split and Forced Release is the same. The location of the Hold, Night, and Position Busy
buttons can be changed; however, they must appear in the Feature Area of the attendant
console of ail Generic 1 systems. The System Manager can assign the remaining 19 buttons
as optional feature buttons on attendant consoles used in all systems or as Hundreds Group
Select (HGS) buttons in Generic 1 systems only, based on the needs of the individual
attendant.
The location of the fixed feature buttons within the Feature Area of the attendant console is
shown in Figure 2-10. Figure 2-10 also shows where the software locates the Night, Position
Busy, and Hold buttons on the attendant console. The buttons and associated lamps
function as follows:
Five buttons, one each for Split, Hold, Forced Release, Night, and Position Busy
.
Feature Buttons
• Split
Calls are split from the console when the attendant, active on a call, wants to talk to
another party privately and presses the desired button to originate another call on the
same call appearance. The original party is split away and the attendant can talk to
the new party without the original party hearing the conversation. If the attendant
presses the Split button, the original party and the attendant are conference
together.
• Hold
Places a call on hold. The Hold lamp associated with the call appearance button
lights steadily. The Hold lamp is described in “Call Appearance Button Area. ”
• Forced Release
Releases the attendant and disconnects all parties on an active trunk-to-trunk
connection established by the attendant.
With all system versions except V1, the top lamp associated with the Forced Release
button (Basic Console only) lights when a call is waiting in the attendant’s individual
queue. For Enhanced Consoles, the Individual Calls Waiting lamp located in the Call
Processing Area lights.
.
2-12
CHAPTER 2. DESCRIPTION
• Night
Places switch in night service. Then only the console administered as the
“night” console will receive calls to the attendant group. Also, trunk group
calls (other than calls on trunk groups with individual Trunk Group Night
Service) will go to their assigned night destination.
The primary and daytime consoles are placed in the Night Service mode
when the attendants go off duty. This makes the night console available for
calls.
When the daytime attendants return to duty, the Night button is pressed to
deactivate the Night Service mode.
activated/deactivated at the principal’s console.
The lamp associated with the Night button lights at all consoles and voice
terminals when the Night Service feature is activated and goes dark when the
feature is deactivated.
The Night button must be
• Pos Busy (Position Busy)
Places the console in a busy mode. Incoming calls to the attendant group
cannot be received; however, calls can be originated. With V1 systems,
Position Busy is denied if all other attendant positions are in the busy mode.
With all other system versions, all attendants can be in the Position Busy
mode at the same time. If all other attendants are in the Position Busy mode
and the last available attendant activates Pos Busy, the top lamp (or the only
lamp of a single-lamp button) of the Pos Busy button will flash at all the inservice attendant consoles in the attendant group.
The attendant should press Pos Busy if the console will be unattended to
prevent calls from routing to the console. To get the console out of the busy
state, press Pos Busy again.
2-13
CHAPTER 2. DESCRIPTION
* RESERVED LAMPS ARE ON BASIC CONSOLE ONLY.
† LOCATION SHOWN APPLIES TO
NOTE: UNLABELED BUTTONS ARE
VI, V2, AND V3 SYSTEMS ONLY.
AVAILABLE FOR ASSIGNMENT.
Figure 2-10. Fixed Feature Buttons
CHAPTER 2. DESCRIPTION
Assigned Hundreds Group Select (HGS) Buttons (Generic 1 Only)
Should your console handle calls for an 800 line or greater system or a system with more
than 8 hundreds groups and you do not have the Enhanced Selector Console, the System
Manager may assign as many as 12 HGS buttons on the Feature Area of the Basic Attendant
Console used with the Generic 1 system (Figure 2-1 O). The HGS buttons work the same way
on the attendant console as they do on the selector console. Regardless of the location of
the HGS buttons, a selector console must be used.
Note: With the Basic Attendant Console, 12 HGS buttons are located on the
attendant console and 8 are located on the selector console. With the
Enhanced Selector Console, all HGS buttons should be located on the
selector console to make the feature buttons free for other features. All HGS
buttons are assigned on the Attendant Console form.
The HGS buttons are labeled with the hundreds numbers used for the system dial plan. For
example, for a 4-digit extension number system, these buttons can be labeled 21, 22, 34, and
so on. On the other hand, these buttons can be labeled 1, 2, 3, and so on for a 3-digit
system. The lamp associated with the HGS button lights when the button is pressed and
remains lighted until a different HGS button is pressed. To use the Direct Extension
Selection (DXS) buttons on the selector console, see “Using the DXS Buttons” in this
chapter.
Assigned Feature Buttons
Table 2-A provides a list of feature buttons that can be assigned to the attendant console
and a brief description of what each button does. The buttons used with Hospitality Services
operations are listed, although the procedures used with these features are not covered in
this manual. The lamp associated with an assigned button flashes momentarily if the button
is pressed, but the feature is not available at that time.
2-15
CHAPTER 2. DESCRIPTION
Table 2-A. Attendant Console Feature Buttons
TYPICAL
BUTTON LABEL
WHAT THE
BUTTON DOES
Activates Automatic Circuit Assurance referral.
Provides Abbreviated Dialing of a number or an access code.
Removes an agent from ACD call distribution in order for the
agent to complete ACD-related activities such as forms
completion.
Lamp flashes when the number of Attendant Queued Calls for
the attendant group reaches an administered threshold;
pressing the button displays the queue status.
Lamp flashes when the oldest call in the attendant group
reaches an administered Attendant Queued Time threshold;
pressing the button displays the queue status.
Places a call to a split supervisor.
Makes the user automatically available for new ACD calls
upon completion of an ACD call.
Allows the attendant to enter a wakeup call for a guest
(Hospitality Services feature) (V3 and G1).
Makes the console in a hunt group unavailable to incoming
calls to the group (V3 and G1).
Lamp shows busy/idle status of the assigned trunk or
extension number; button places a call to that facility (Facility
Busy Indication feature).
Activates Busy Verification of Terminals and Trunks.
Associated lamp indicates that backup service is in effect.
For V2, V3, and G1 only.
Cancels outward calling restriction for the voice terminal of a
guest room when the room is occupied (Hospitality Services
feature) (V3 and G1).
2-16
CHAPTER 2. DESCRIPTION
Table 2-Attendant Console Feature Buttons (Contd)
TYPICAL
BUTTON LABEL
WHAT THE
BUTTON DOES
Activates outward calling restriction for the voice terminal of a
guest room when the room is vacated (Hospitality Services
feature) (V3 and G1).
Displays an internal caller’s Class of Restriction.
.
Changes the active routing plan to another routing plan on a
specified day and time (Time-of-Day Routing feature, Generic
1 systems only).
Connects the covering party to the called party (principal) for
private consultation (Call Coverage feature).
Activates Attendant Control of Trunk Group Access.
Deactivates Attendant Control of Trunk Group Access.
Associated lamp identifies an incoming call directed to a
Coverage Answer Group.
Leaves a message for the principal to call the calling party.
Displays messages left for system users.
Silences Call Waiting ringback tone.
Displays the current date and time of day.
Deletes currently displayed message.
Allows the attendant to activate Do Not Disturb for an
extension number (Hospitality Services feature) (V3 and G1).
Allows attendant to activate Do Not Disturb for a group of
extension numbers (Hospitality Services feature). For V3 and
G1 only.
2-17
CHAPTER 2. DESCRIPTION
Table
TYPICAL
BUTTON LABEL
2-A. Attendant Console
Associated status lamp
Feature Buttons (Contd)
WHAT THE
BUTTON DOES
lights if an off-board major, minor, or
warning alarm is active on a DS1 circuit pack.
Associated lamp identifies an incoming Emergency Access to
the Attendant call. For V3 and G1 only.
Associated status lights when a successful Facility Test Call
(FTC) has occurred.
Sends a call directly to coverage.
Identifies a specific trunk being used on a call.
Immediately changes the currently active routing plan to
another routing plan (Time-of-Day Routing feature, G1
systems only).
Silences ringing associated with incoming calls.
Displays call-related information for a call on hold.
Accesses the Integrated Directory.
Allows the attendant to access local trunk groups on system
(G1 only).
Activates Leave Word Calling; leaves a message for a called
party to return a call.
Cancels a LWC message.
Associated lamp indicates that the assigned System
Communication Interface link has failed.
Associated lamp indicates that a major alarm in the system is
active.
Makes the console in a hunt group unavailable to incoming
calls to the group (V1 and V2).
2-18
CHAPTER 2. DESCRIPTION
Table 2-A. Attendant Console Feature Buttons (Contd)
TYPICAL
BUTTON LABEL
WHAT THE
BUTTON DOES
Places a call to an extension number associated with a
displayed message or Integrated Directory listing.
Prevents the user from becoming available for new ACD calls
upon completion of an ACD call by automatically placing the
agent in the after call work mode.
Associated lamp indicates that a message is left for another
user and also turns on Msg Waiting lamp at another voice
terminal.
Turns on the message indicator at a specified voice terminal
(Hospitality Services feature) (V3 and G1).
Turns off the message indicator at a specified voice terminal
(Hospitality Services feature) (V3 and G1).
Displays the next message or next name in directory.
Puts hunt group in night service.
Puts trunk group in night service.
Displays call-related information for the active call
appearance; pressing the button causes the user to exit the
Message Retrieval, the Directory mode, or all other display
modes and completes the Immediate Manual Override and
Clocked Manual Override procedures.
Associated status lamp flashes if a call warning threshold has
been reached.
Associated status lamp flashes if a time warning threshold
has been reached.
Associated lamp indicates that the PMS link has failed (V3
and G1).
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CHAPTER 2. DESCRIPTION
Table
TYPICAL
BUTTON LABEL
2-A. Attendant Console Feature Buttons (Contd)
WHAT THE
BUTTON DOES
Activates AP Demand Print.
-
Associated lamp indicates a priority call.
Silences the Timed Reminder tone.
Releases an agent from an ACD call.
Allows the attendant to access trunk groups on remote
system (G1 only).
Displays the number assigned to a button administered
through the Facility Busy Indication feature.
Associated status lamp lights if the System has a problem
that escalates beyond a warm start.
Displays elapsed time.
Displays the name of the trunk group being used on a CAS
call and can also display the name of a trunk group
(administered for “no outgoing display”) used for an outgoing
call (V3 and G1).
Lights when the interface to the primary SMDR output device
has a problem.
Lights when the interface to the secondary SMDR output
device has a problem (V3 and G1).
Associated status lamp is used to indicate that a System
Printer interface failure has occurred.
Lights when the interface to the PMS Auto Wake printer has a
problem (V3 and G1).
Lights when the PMS printer interface has a problem (V3 and
G1).
2-20
CHAPTER 2. DESCRIPTION
Alphanumeric
Display Area
The alphanumeric display area (Figure 2-11, Basic Console and Figure 2-12, Enhanced
Console) contains a 40-character display. The Basic Console also has eight control buttons
with their associated lamps located just below the display. The enhanced console has the
equivalent buttons located at the top of the main faceplate.
40 CHARACTER
DISPLAY AREA
NOTE : BUTTONS ARE LABELED AS AN EXAMPLE ONLY.
Figure 2-11. Alphanumeric Display, Basic Console
Figure 2-12. Alphanumeric Display, Enhanced Console
40 CHARACTER
DISPLAY AREA
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