Avaya Definity Callmaster V User Manual

CALLMASTER® V Telephone Console

User’s Guide

Contents

The CALLMASTER V Telephone Console

The CALLMASTER V Telephone Console. . . . . . . . . . . . . . .

The CALLMASTER V Telephone ConsoleThe CALLMASTER V Telephone Console

Headset Connections with the CALLMASTER V

Headset Connections with the CALLMASTER V. . . . . . . . .

Headset Connections with the CALLMASTER VHeadset Connections with the CALLMASTER V The CALLMASTER V Recorder Interface

The CALLMASTER V Recorder Interface. . . . . . . . . . . . . .

The CALLMASTER V Recorder InterfaceThe CALLMASTER V Recorder Interface The Softkeys

The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The SoftkeysThe Softkeys

Call-Handling Features

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . .

Call-Handling FeaturesCall-Handling Features Getting Messages

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Getting MessagesGetting Messages Selecting a Personalized Ring

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . .

Selecting a Personalized RingSelecting a Personalized Ring Voice and Display Features

Voice and Display Features . . . . . . . . . . . . . . . . . . . . . . . .

Voice and Display FeaturesVoice and Display Features Operating Range Requirements

Operating Range Requirements . . . . . . . . . . . . . . . . . . . . .

Operating Range RequirementsOperating Range Requirements Telephone Installation

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Telephone InstallationTelephone Installation

Important Safety Warnings for Installation

Important Safety Warnings for Installation . . . . . . . . . . .

Important Safety Warnings for InstallationImportant Safety Warnings for Installation Desktop Installation

Desktop Installation. . . . . . . . . . . . . . . . . . . . . . . . . . .

Desktop InstallationDesktop Installation Wall Installation

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Wall InstallationWall Installation Installing the Designation Card

Installing the Designation Card . . . . . . . . . . . . . . . . . . .

Installing the Designation CardInstalling the Designation Card

Orderable Cards and Equipment

Orderable Cards and Equipment. . . . . . . . . . . . . . . . . . . .

Orderable Cards and EquipmentOrderable Cards and Equipment

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555-233-735 Comcode 108742933 Issue 2 February 2000

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to t he information contained i n th is do cu me nt may be inc orpor ate d into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Avaya Publications Center

Order: Document No. 555-233-735

HEARING AID COMPATIBILITY

2855 N. Franklin Road, Domestic: 1 800 457-1235 International: 1 317 322-6791 Domestic Fax: 1 800 457-1764 International Fax: 1 317 322-6699

Issue 2, February 2000

Indianapolis, IN 46219

The CALLMASTER V telephone console is Hearing Aid Compatible (HAC) when used with HAC headsets, and thus all units have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are res pon sible for the secu rity of your system. Lucen t Technologies doe s not warrant that this product is immu ne from or will pre vent un authorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY, AUDIX, and CALLMASTER are registered trademarks of Lucent Technologies. Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

FCC REGULATIONS

The FCC requires us to pr ovide t he follo wing warning f or Class B residen tial

installations.

WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radi o frequency ene rgy and , if not installed and used in acco rdance with the instructions, may cause harmful interference to radio and television communication s. Ho wever, there is no guar ante e that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antennae.

• Increase the separation between the equipment and receiver.

• Connect the equ ipment in to an outle t on a circ uit differe nt from tha t to which

the receiver is connected.

• Consult the dealer or an experienced radio/tv technician for help.

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these products, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications System. Access their web site at www.lucentdirect.com or call the following numbers: customers should call 1 800 451-2100 or account executives can contact Lucent Direct at 1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the European Union Electromag netic Compatibility D irective (89/33 6/EEC) and the Low Voltage Directive (73/23/EEC).

Disclaimer

Intellectual proper ty related to this product (incl uding trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.

Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books publishe d pri or to 1 /1/2 00 1, w hi ch may retain their original Luc ent titl es.

Avaya Inc . formed as a re sult of Lucen tís pla nned re structuring , desi gns b uil ds and delivers voice, converged voice and data, messaging, customer relationship management, multi-service networking and structured cabling products and services. Avaya Labs is the research and development arm for the company.

IMPORTANT USER SAFETY INSTRUCTIONS

The most careful attention has been devoted to quality standards in the manufacture of your new telephone. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too.

Please read carefu lly th e h elp ful ti ps lis ted below and o n t he next page. The se suggestions will enable you to take full advantage of your new voice terminal. Then, retain these tips for later use.

CAUTION:

This telephone is NOT for residential use. It is for business systems applications ONLY. It will NOT operate on public networks. It MUST BE connected to a DEFINITY Enterprise Communications Server. Use in a residential environment could result in an electrical short circuit when the telephone wiring is set up to provide other applications, for example, for appliance control or power transformers. The AC power us ed i n th es e ap plications ma y c rea te a safety hazard by placing a direct short circuit across the telephone wiring.

Use

When using yo ur teleph one , the foll owi ng safet y preca utions shoul d always be followed to reduce the risk of fire, electric shock, and injury to persons.

• Read and understand all instructions.

• Follow all warnings and instructions marked on the telephone.

• This telephone can be hazardous if immersed in water. To avoid the

possibility of electric shock, do not use it while you are wet. If you accidentally drop t he telephone into w ate r, do not retrieve it until y o u h ave first unplugged the li ne co rd f r om th e m od ula r wall jack. Then , c al l s ervice personnel to ask about a replacement.

• Avoid using the telephone during electrical storms in your imme diate area.

There is a risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your business, absolute protection from lightning is impossible.

• If you suspect a natural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark coul d ignite heavy concentrations of gas.

• Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper service personnel.

• To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may expose you to hazardous voltages. Incorrect reassembly can cause electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer servicing to qualified service personnel when these conditions exist:

– If liquid has been spilled into the telephone. – If the telephone has been exposed to rain or water. – If the telephone has been dropped or the housing has been

damaged.

– If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see this w arning symbol on the produc t, refer

to this instructions booklet packed with the product for more information before proceeding.

The CALLMASTER V Telephone Console

The CALLMASTER® V telephone has been special ly designe d for use w ith the Automatic Call Distribution (ACD) system and the many features of the DEFINITY Communications System Generic 1, Generic 2, and Generic 3. This

telephone is designed to be used with a headset in a 2-wire environment. Note: Power for the CALLMASTERV telephone, including the headset,

The CALLMASTER V also has a built-in Recorder Interface which allows you to connect the tel eph one to a rec ord ing device s o th at you can record all voice interactions. For more information about this interface, see “The CALLMASTER V Recorder Interface” on page 3.

Note: The tape recorder used with the CALLMASTER V telephone must be

Figure 1 below shows a front view of the CALLMASTER V telephone. The features of the telephone are explained after the figure.

Note: For a rear view of the telephone, see Figure 4 on page 9.

Enterprise Communications Server (ECS) and the DEFINITY

comes from the DEFINITY switch through the 2-wire DCP line.

purchased by the user; it is not provided with the telephone.

2 3

4 5

CALLMASTER V

Menu Exit Prev Next

Speaker

Mute Hold

Transfer

Redial

GHI

PQRS

Conf

Test

DEF

ABC

MNOJKL

TUV

WXYZ

Volume

Ring

Tel #

FIGURE 1 The CALLMASTER V Telephone Console, Front View

10 11 12

13 14

The following features correspond to the numbers in Figure 1.

1) Telephone Notepad 8) Volume control button

2) Mute (or ) button 9) Display

3) Speaker (or ) button 10) Softkeys

4) Transfer/Test (or ) button 11) Display control buttons

5) Redial (or ) button 12) Hold (or ) button

6) Conf/Ring (or ) button 13) Call appearance/feat ure buttons (See Note immediately below)

7) Dial pad 14) Message light – labe le d

Note: Two feature buttons must be administered in the following ways:

• One of the feature buttons must be designated as the Headset On/Off button;

• The Release feature must be administered on a second feature button.

Headset Connections with the CALLMASTER V

The headset connection for the CALLMASTER V consists of a headpiece (shown as 1 in Figure 2 below) which is plugged into an adapter cord (shown as 2).

Note: Your system manager MUST administer a button on your

set. Use this button to turn your headset on and off. For instructions for using this feature button, see “Headset On/Off” in the section titled

Call-Handling Features.

Headset On/Off

FIGURE 2 The Headset Connected to One of the He ads et Jacks (shown

as 3) on the CALLMASTER V Telephone

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