Avaya BCM 2.5 Telephone Features User Manual

Part No. P0937240 02

Return to Menu

Business Communications Manager 2.5

Telephone Features Programming Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft C orporation. All other trademarks and registered trademarks are the property of their respective owners.

P0937240 02

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Emergency 911 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Name a telephone or a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Extension numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Line assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Private line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Target line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Overflow call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

One-line and two-line displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Buttons under the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Program buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents 3

Chapter 2

Answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Ring types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Distinctive Line Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

What line indicators mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Information about a call on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Information for a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

View Call Information before or after answering . . . . . . . . . . . . . . . . . . . . . . . . . . 31

View Call Information for a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Make Call Display information appear automatic ally at a telephone . . . . . . . . . . . 32

Change which call information appears first . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Telephone Features Programming Guide

4 Contents

Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Answer calls at a prime telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 3

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Select how you dial your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Receive a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Create a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Central answering position (CAP) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Customize your CAP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Monitor telephones with the CAP modul e . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Release button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Pick up a call ringing at another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Change a telephone’s pickup group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Answer buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Listen to a call as a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cancel Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Use a line pool to make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Program a line pool feature code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Standard dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Automatic dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Pre-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Program a telephone to make priority calls . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Make a priority call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Turn on Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Cancel Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Disconnect one party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Separate holding of two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Put a conference on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Split a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Leave a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

P0937240 02

Contents 5

Chapter 4

Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Select a line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Use intercom as the line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Prevent Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

System Speed Dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Save a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Dial a saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Prevent Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Chapter 5

Handling calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Use Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Retrieve a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Hold automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Listen on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Transfer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Transfer external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cancel a transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Park a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Retrieve a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Chapter 6

Forward your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Override Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Change the automatic Call Forward settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Change Call Forward no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Change the delay before a call is forwarded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Call Forward on busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Telephone Features Programming Guide

6 Contents

Chapter 7

Communicating in the office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Allow a telephone to redirect calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

How Line Redirection is different from Call Forward . . . . . . . . . . . . . . . . . . . . 66

Turn on Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Cancel Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Turn the redirect ring for a telephone on or off . . . . . . . . . . . . . . . . . . . . . . . . 67

Make a page announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Page Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Activate and deactivate the Page feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Create page zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using Page with external equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Send a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Cancel a message you have sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Review your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Reply to a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Reply to a message using an analog telephone connected to an ASM . . . . . 73

Remove items from your message list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Remove items from your message list using an analog telephone connected to an ASM

View messages you have sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Make a Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Mute Voice Call tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Answer a Voice Call using Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . 75

Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cancel Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Chapter 8

Track your incoming calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

P0937240 02

Call Log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Log a call manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Delete old log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

View your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

View a Call Log item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Erase log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Contents 7

Make a call using Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Create a password to your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Change your Call Log password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Delete an assigned password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Program a telephone to log calls automatically . . . . . . . . . . . . . . . . . . . . . . . 80

Chapter 9

Customize your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Adjust the contrast on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Change the language on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Change the type of ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Adjust the Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Button Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Programming feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Erase a feature button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Default button assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

T7316 Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

T7316 and T7208 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . 88

M7324 Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

M7324(N) telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

T7100 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Move line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Hide the message or calls indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Restore the messages and calls indication . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Chapter 10

Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Members of the group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Distribution mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Chapter 11

Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Prevent calls from ringing at your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Use Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Cancel Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Stop calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Refuse to answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Turn Privacy on or off for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Create a conference call by releasing privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Telephone Features Programming Guide

8 Contents

Handsfree and Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Hearing aid compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Call Duration Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Accidental disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Disconnect supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Make a call private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Answer calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Make calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Mute Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Change a normal call to handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Change a handsfree call to a normal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Change Handsfree for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Cancel Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Chapter 12

System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1

Network name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Name and number blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Use alternate or scheduled services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Restriction service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Routing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Turning services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Turn services on and off using feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

View active services from a two-line display telephone . . . . . . . . . . . . . . . . . . . 103

View active services from a one-line display telephone . . . . . . . . . . . . . . . . . . . 104

User passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Registration password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Log password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Special telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Direct dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Change direct dial telephone assignments . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Hotline bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Make a telephone a hotline telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Control telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Set lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

P0937240 02

Contents 9

Change Set Lock programming for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . 107

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Turn the auxiliary ringer on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Host System dialing signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Prevent a telephone from using Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Long Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Run/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Wait for Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Pulse or tone dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Pulse dialing for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Access your system from an external location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Class of Service (COS) passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Change your Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Maintain security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Remote access over the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Service provider features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Call the number where your calls are forwarded . . . . . . . . . . . . . . . . . . . . . 113

Automatic Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Automatic Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Chapter 13

Hospitality Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Types of telephone set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Common set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Hospitality Services (HS) admin set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Alarm time (AL) feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Program the Alarm time feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Change or cancel an Alarm time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Cancel an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Turn off an Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Hospitality Services admin alarm feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Room occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Programming the state of a room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Telephone Features Programming Guide

10 Contents

Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Hospitality passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Chapter 14

Portable telephone and handset features . . . . . . . . . . . . . . . . . . . . . . . . . 121

Portable telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Portable telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Chapter 15

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Room condition from a room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Room condition with a Hospitality service admin set . . . . . . . . . . . . . . . . . . 119

Desk admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Room condition password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Wireless Portable Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Wireless Call Forward No Answer enhancement . . . . . . . . . . . . . . . . . . . . . 123

Alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Test the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Test the telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Test the telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Test the speaker in the telephone handset . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Test the telephone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Test the telephone speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Test the power supply to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Appendix A

Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Features sorted by activation code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Appendix B

Common display prompts and error messages . . . . . . . . . . . . . . . . . . . . 137

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

P0937240 02

Figures

Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones . . . . . . . . . . . . . 20

Figure 2 Installing a T7316 telephone (North America) . . . . . . . . . . . . . . . . . . . . . 21

Figure 3 Mounting a T7316 telephone with a stand on the wall . . . . . . . . . . . . . . 22

Figure 4 Mounting a T7316 telephone without a stand on the wall . . . . . . . . . . . . 23

Figure 5 Display buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Figure 6 CAP module with M7324 and M7324N telephones . . . . . . . . . . . . . . . . . 34

Figure 7 Button assignment on the T7316 telephone . . . . . . . . . . . . . . . . . . . . . . 87

Figure 8 Button assignment on the M7324 telephone . . . . . . . . . . . . . . . . . . . . . . 89

Figures 11

Teleph one Features Programmi ng G uide

12 Figures

P0937240 02

Tables

Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 2 Telephone button functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 3 Substitutes for buttons on a one-line display telephone . . . . . . . . . . . . . . 26

Table 4 Language options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Table 5 T7316 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Table 6 T7208 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Table 7 M7324(N) button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Table 8 Tones and what they mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Table 9 Features available to a portable telephones in the system . . . . . . . . . . 122

Table 10 Features sorted by feature name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Table 11 Features sorted by activation code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Tables 13

Teleph one Features Programmi ng G uide

14 Tables

P0937240 02

Preface

This guide provides information about how to program a Business Communications Manager telephone. This in formation inclu des items s uch as prog ramming pe rsonal sp eed dials , tran sferrin g a call, and using special features. Some of the features included in the Business Communications Manager telephone syst em ar e:

• conference call s

• group listening

• group pickup

• directed pickup

• call tracking

This guide is aimed at the day-to-day oper at ors of the Business Communications Ma nager telephone system.

Before you begin

Plan the programming changes you want to make before you begin. Record the changes so that you have the information at hand. For example, before you program system speed dial numbers, create a record so that you have all the numbers and codes availa ble.

Programming applies to both North America and International telephones in your Business Communications Manager system.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system.

State and local re qui rements for support of Emergency 911 Dialing service by Customer Pre mi se s Equipment vary. Ask your local telecommunications service provider about compliance with applicable laws and regulations.

Emergency 911 Dialing may not apply to International systems.

Te xt conventions

This guide uses the following text conventions:

angle brackets < > Indicate the generic title on the telephone display.

Example: When querying a feature button.

Bold

Indicates a programming level within the telephone menu. Example: Terminal & Sets programming level

appears in angle brackets.

Telephone Featur es Pr ogramming Guide

16 Preface

ClearDisplay font

italic text Indicates new terms and book titles.

Forward slash /

Acronyms

This guide uses the following acronyms:

AL Alarm ASM Analog Station Module ATA Analog Terminal Adapter BLF Busy Lamp Field BRI Basic Rate Interface CAP Central Answering Position

Indicates what appears on the telephone display. Example:

Example: Business Communicat ion s Manager Telephone Feature Card.

Separates names where two actions are assigned to one button. Example:

CALL

Run/Stop.

CFB Call Forward on Busy CFAC Call Forward All Calls CFNA Call Forward No Answer CLID Calling Line Identification COS Class of Service DID Direct Inward Dial DISA Direct Inward System Access DN Directory Number (Extension Numb er) DND Do Not Disturb DLR Distinctive Line Ring DRP Distinctive Ring Pattern DRT Delayed Ring Transfer ERC Express Routing code HS Hospitality S ervices IP Internet Protocol ISDN Integra ted Services D igital Network ISO International Organization for Standardization PBX Priv ate Branch Exchange PRI P r im ary Rate Int erface

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RC Room Condition RJXX Registered Jack XX (Where XX is used to denote numbers, for

RO Room Occupancy SLR Selective Line Redirection URL Unif or m Resou rce Locator

Related publications

For more infor ma ti on about using Business Communications Ma nager 2.5, refer to the follo wing publications:

• Business Communications Manager Installation and Maintenance Guide

• Business Communications Manager Programming Operations Guide.

This document provides more information about using Unified Manager.

• Business Communications Manager DECT Installation and Maintenance Guide

Preface 17

example: 45 or 5.)

Telephone Featur es Pr ogramming Guide

18 Preface

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Chapter 1 Introduction

Your Business Communications Manager telephone system has many features that you can customize to keep up with changes in your workplace.

Unified Manager

Unified Manager is the tool used to program settings for the system telephony features, and settings for each telephon e and external li nes. Multiple levels of prog ramming are a ccessible through Unified Manager. You access the Business Communications Manager Unified Manager from your web browser. For more information about navigation and making selections using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Telephone types

Figure 1 shows the three different Business Series Terminal s, as well as the M7324 and M7324N telephones. See “T7100, T7208, T7316, M7324 and M7324N telephones” on page 20.

Telephone Featur es Pr ogramming Guide

20 Chapter 1 Introduction

Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones

T7100

T7316

M7324N

T7208

M7324

Telephone installation

If you are connecting a Busine ss Communications Mana ger telephone for t he firs t time, refer to the following illustrations and ste ps.

1 Disconnect the line cord from the wall socket before trying to carry out any work on the

telephone.

2 To remo v e an y o f the cords, press the r eleas e lat ch on t he plug a nd care full y pu ll th e plug from

the socket.

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Chapter 1 Introduction 21

3 Connect the handset cord to the jack labelled with the telephone icon and route the cord as

shown.

4 If you are using a headset, route the cord along the channel in the base and connect the cord to

the telephone jack that is lab elled with th e headset icon.

5 Route the line cord through the support and connect the cord to the telephone jack that is

labelled with the jack icon.

6 Attach the support using either pair of slots; to rai se the back of the telephone to its highest

position, use these slots.

7 When the above work is complete, plug the line cord back into its wall socket. Figure 2 shows the T7316 installation procedure . See “Installing a T7316 telephone (North

America)” on page 21.

Figure 2 Installing a T7316 teleph one ( North Amer ic a)

Figure 3 shows the T7316 and stand wall mounting procedure. See “Mounting a T7316 telephone

with a stand on the wall” on page 22.

Telephone Features Programmi ng Guide

22 Chapter 1 Introduction

Figure 3 Mounting a T7316 telephone wi th a stand on the wall

Figure 4 shows the T7316 without a stand wall mounting procedure. See “Mounting a T7316

telephone without a stand on the wall” on page 23.

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Figure 4 Mounting a T7316 telephone without a stand on the wall

Name a telephone or a line

Chapter 1 Introduction 23

You can assign names to identify external lines, target lines, and your colleagues’ telephones. During a call, the name (if programmed) appears on the telephone display instead of the external line number or internal telephone number of the caller. You need to start a Unified Manager session to progra m this f eatur e. F or mo re inf ormati on about progra mming u sing Uni f ied Mana ger, see the Business Communications Manager Programming Operations Guide.

Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols.

Note: You can give the same name to a telephone and a line in your system. Use

initials, abbre v iati ons, or e ven nicknames to give each t elepho ne a un ique na me t o

avoid confusion.

Extension numbers

Each telephone in the system has an extension number. The length of extension numbers in your system can range from two to seven digits. All numbers in your system are the same length. Your installer assigns the length of extension numbers, called the extension length. The default extension length is three.

To find out your internal number, use the Button Inquiry feature (≤•‚) from an intercom button. On the T7100 telephone, Button Inquiry shows your internal number followed by the function assigned to the memory button.

Telephone Features Programmi ng Guide

24 Chapter 1 Introduction

Line assignment

You can assign any of the lines in your system to any of your telephones. Your installer assigns lines to telephones. Assignments for lines are:

• appear only

• appear and ring

• ring only

Lines assigned to a telephone automatically have a line button on that telephone, when a button is available. The T7100 telephone has no line buttons.

Prime line

You can program your telephone to select an internal, or external line, or a line pool automatica lly when you lift the handset. This is your prime line.

Private line

A priv at e lin e is limit ed to a sele cted t eleph one. You can pick up calls put on hold, or not ans were d on a private line, only at the prime telephone.

Target line

A target line routes a call directly to a selected telephone, or group of telephones. Target lines are only for incoming calls. A single incoming li ne can provide connections to sev eral diff er ent target lines. Target lines allow each person or department in the office to have their own number without having a separate external line for each number.

Overflow call routing

If a call comes in to a target line that is busy, the system routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line, or if you cannot direct a call to a target line, the call goes to the prime telephone for the external line.

Overflow routing for incomin g calls uses the r o uting servi ce programm ed by your instal ler. Service must be active for overf low routing to operate. Overf low routing is no t available in normal service.

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Note: When you make a call and the programmed route is busy, you hear the

expensive route warning tone and see a display indicating the use of an expensive

route. To avoid using the normal, expensive route, release your call.

Because overflow routing directs calls using different li n e pools, a call might be

affected by different line filters.

Telephone buttons

This guide shows the Business Series Terminals buttons. Table 1 shows which buttons to use on the differen t types of Nortel Networks telep hones. See “Telephone buttons” on page 25.

Table 1 Telephone buttons

Chapter 1 Introduction 25

Button Name T7100, T7208, T7316

Feature Handsfree Bottom right-hand button Mute Hold Volume Control Release

You can enter ≤,

≤

≥

√

, or ƒ and the code to use a feature. For example: Press

M7100, M7208, M7310,

M7324

M7100N, M7208N,

M7310N, M7324 N

√

≤·°⁄ to access your mailbox.

The T7100telephone works differently from other telephones on your system because it does not have l ine b u ttons. Where ot her t elepho nes ca n r equire that you se lect a line b utt on to a nswe r a ca ll, on the T7100 telephone you pick up the handset. Where other telephones require you to select a line button to take a call off hold, you press ≥ on the T7100 telephone.

On T7100 telephones, you can answer a second call by pressing ≤. Your active call is put on hold and you connect to the waiting call. You can have no more than two active calls at one time.

The T7100 telephone does not have a © button.

T abl e 2 show s the but tons and their functions for each telephone . See “T el ephone but ton functions ”

on page 25.

Table 2 Telephone button functions

Dial pad Used for dialing numbers and for entering numbers and letters when

Display Shows instructions for cal ling and programmin g.

Display buttons The current use appears on t he display above each button.

Memory buttons Dial a number or feature code stored on the button.

Feature button Allows you to enter a feature code while using or programming the

Hold button Puts an active call on hold.

Release button Hangs up an active call or ends programming.

you are programming.

telephone.

For more info rmation about telephone buttons, refer to your Telephone User Card.

Telephone Features Programmi ng Guide

26 Chapter 1 Introduction

One-line and two-line displays

The T7100 and T7208 telephones have a one-line display. The T7316 and M7324(N) telephones have a second line on the di splay which shows the functions of the three buttons below it. Figure 5 shows the different types of telephone display buttons. See “Display buttons” on page 26.

Figure 5 Display buttons

Contrast level 2

DOWN UP OK

Contrast level 2

DOWN UP OK

Contrast level 2

DOWN UP OK

Display buttons

Some display buttons, such as

TRANSFR

display. Other display b u ttons, such as

and

ALL

, are shortcuts that are only available on a two-line

and

, perform a function necessar y to proceed . Table

SHOW

3 shows display button functions and dial pad buttons on a one-line display telephone. See

“Substitutes for b uttons on a one-line display teleph one” on page 26.

Table 3 Substitutes for buttons on a one-line display telephone

Dial pad buttons on a T7100

Display buttons

QUIT

ADD

SHOW

CANCEL

VIEW

OVERRIDE

BKSP

and T7208 telephones

≥ or ® or

•

£ √ or

All examples in this guide show the two-line display.

Buttons under the display

The three display buttons are for telephone features. The programming session determines what the display shows and what each but t on does. Some display instructions are this guide, display button instructions appear underlined.

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OK, CHANGE

COPY

. In

Chapter 1 Introduction 27

Memory buttons

You can use memory buttons as answer, autodial, line, and programmed feature buttons. Line, intercom and answer b uttons must have indicators. The T7316, T7208 and M7324(N) telephones have memory buttons with indicators. The T7316 telephone also has memory buttons without indicators. There is a single memory button, wit hout an indicator, on the T7100 telephone.

Program buttons

Press the ≤ button on the telephone followed by an activation code for personal programming. For a summary of all the Featu re button programming, refer to Appendix A, “Feature Codes,” on

page 129.

Telephone Features Programmi ng Guide

28 Chapter 1 Introduction

P0937240 02

Chapter 2 Answer calls

There are three indications of an incoming call:

• ringing

• a line button flashing

• a message on the display

You do not always receive all three indications for any distinct call. For example, you can have a line set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depend ing on your system set up. For more informatio n abo ut the use of lines, see “Line buttons” on page 42.

Ring types

There are several different types of ring.

A double beep e v ery t en seco nds A call is camped to your telephone. A long single ring There is an external call on the li ne for you. A shorter double ring There is an internal call on the line for you, or a call

is being transferred to you.

A brief single ring A call arriving on an external line is redirected to a

telephone outside of your system. You cannot answer this call.

Three beeps descending in tone You are receiving a priority call.

Distinctive Line Ring

There are four Distinctive Ring patterns (DRP) for incoming calls.

DRP 4 Highest priority DRP 3 2nd highest priority DRP 2 3rd highest priority DRP 1 Lowest priority

Call Ringing

When more than one call rings at a telephone, highest propr ity DR P rings through first.

Telephone Featur es Pr ogramming Guide

30 Chapter 2 Answer calls

Call Answering

When more than one call rings a t a telephone, the user lifts the handset and automatically answers the call wit h th e highest priori ty.

Note: External calls have a highe r priority t ha n internal calls. You cannot press ≤•ﬂ to change the ri ng type on a t elephone whe n the Distinctive Line Ring feature is in service.

For more information about the Distinctive Line Ring feature, refer to the Business Communications Manag er Programming Operat ions Guide.

Line buttons

For each line as signed to your telephone , you ha ve one line b utton. Press the flash ing line b utto n to select the line you want to answer. Having several line b utton s gi ves you immediate access to more than one line.

The T7100 telephone has two intercom paths, instead of line buttons, to answer calls. You can assign two lines to each T7100 telephone. You can press ≥ to switch between two calls , one activ e and one on hold.

What line indicators mean

Ω Flashing on and off for equal

lengths of time

Ω Flashing on and off more

quickly

Ω Flashing on for longer than off A person has put a call on hold on that line. Ω On, but not flas hing You are connected to the call on that line or the

Off The line is fr ee.

There is an incoming call on the line.

You have placed a call on hold.

line is in use.

Information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller appears on the display after you answer a call. Depending on the setting and the external information available, either the caller name or telephone number appears on the display. When you transfer an externa l call to anot her te lephone in your system, th e same information appears on the recipient’s telephone display.

Depending on the services you subscribe to, Call Display information can contain up to three parts:

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Chapter 2 Answer calls 31

• the name o f the caller

• the number of the caller

• the name o f the line in your system that the cal l is o n

For each telephone, you can determine which information appears on the display first.

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Disp lay informat ion appears on your display, press ≤°⁄⁄ to view the line number or line name. To use logging features with Call Display, see “Call Log” on

page 77.

Call Information for a specific call

Call Informat ion allows you to see information ab o ut incoming ca lls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can see the caller name, telep hone number , and the l ine name. For an internal call, you can see the caller name and the internal number. You can see information for ringing, answered, or held calls.

Call Log shows the same information as Call Information, with the date and time of the call, and the number of times the caller called.

View Call Information before or after answering

To find out who is calling or to view information about your current call:

1 Press ≤°⁄⁄.

for more information about an external cal l.

2 Press £ or Call Display information appears between the first and second ring of an incoming call. If you

answer before the Call Displa y informati on appears on your display, and you press ≤°⁄⁄, you see only the line number or line name.

VIEW

View Call Information for a call on hold

Select a call.

1 Press ≤°⁄⁄. The display shows 2 Select the line on hold. Information about the call appears on the display.

to display more information about an external call.

3 Press £ or

VIEW

Note: If your telephone automatically shows Call Display information for a call, press ≤°⁄⁄ before you press £ or information about the call.

Ω

VIEW

for more

Telephone Features Programmi ng Guide

32 Chapter 2 Answer calls

Make Call Display information appear automatically at a telephone

Each telephone that rings for an exte rnal line can sho w Call Displa y information for that line. After answering a call, Call Display information appears on th e display of the telephone t h at answered the call. Your installer or customer se rvice representative can program telephones to h ave automatic Call Display.

Change which call information appears first

If the information is not available from your t el ephone company, you can see Unknown name or

Unknown number on the display. If the caller bl o cks that information you can see Private name or Private number on the display.

You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Priority Call

If you receive a priority call and your telephone has no free internal lin e buttons, you cannot transfer the pri ority call, you must acc ept or relea se it.

Answer calls at a prime telephone

The prime telephone is normally the attendant’s telephone. T he installer or custome r s e rvice representative progra m s a prime telep hone for a line. Calls not answe red at their normal destinations transfer to the prime telephone. Business Communications Manager allows for a prime telephone fo r each li ne if needed. The prime telephone displ ay gives information about the call, as in the following examples.

DND from 221

DND transfer

DRT Line001

Line061 callback

CALLBCK

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The person at telephone 221 has forwarded a call to you using Do Not Disturb.

The system has transferred a call to you from a telephone with Do Not Disturb turned on.

No person answered this call so the system transferred it to you.

A person camped, parked or tr ans fer red a call on line 061, but no one has answered the c all. Press connect to the call.

CALLBCK

or the line b utton t o

Chapter 2 Answer calls 33

Line061 to prime

There is no telephone that can receive a call on line 061 so the system has transferred it to you.

Line002>Line052

The call coming in on line 002 for target line 052 has come to you because Line 052 is busy.

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

Central answering position (CAP) module

A CAP module is an add-on device that provides 48 additional memory or line buttons. You can connect one or two CAP modul es to the telephone to incr ease the number of lines it can h andle. A CAP can monitor system tel ephone status, answer external calls on up to 120 lines, and send up to 30 messages to other sy s te m telephone s .

A central answering positio n (CAP) is an M7324 or M7324N t elepho ne and a CAP module (s) tha t your installer or customer service representative programmed as a CAP. You can have up to five telephones programmed as CAPs connected to Business Communications Manager. The CAP is best as the prime telephone and direct-dial telephone for the lines and telephones. Refer to “CAP

module with M7324 and M7324N telephones” on page 34.

Telephone Features Programmi ng Guide

34 Chapter 2 Answer calls

Figure 6 CAP module with M7324 and M7324 N telep hone s

M7324 telephone

CAP Module

M7324N telephone

CAPN Module

Customize your CAP module

When a CAP module is first plugged into your telephone, some of the module buttons are automatically pr ogrammed t o dial an i nterna l number. You can program an y of t he buttons on your CAP module that do not select lines to dial internal or external numbers automatically.

If your installe r has programmed the CAP module for your system, you can move external lines to the CAP mo du le by using

You can program feat ures on CAP module buttons. See Chapter 4, “Time-saving features,” on

page 49 and Chapter 9, “Customize your telephone,” on page 83 for information about

programming memory buttons. You cannot assign any buttons on a CAP module as answer buttons.

Monitor telephones with the CAP module

The indicators Ω next to internal autodial buttons on your CAP module show the status of the telephones in your system.

P0937240 02

≤•°⁄. See “Move l ine butto ns” on page 90.

Chapter 2 Answer calls 35

The indicator is on when the telephone has:

• an active call

• Do Not Disturb turned on

The indicator is off when a telephone ha s:

• no active call

• a call on hold and no other active call

Release button

Press ®to end a call. You do not have to put the handset down. ® also ends feature programming.

While you are on a cal l, do no t p ress ® to end a feature you are usi ng. If you do, you disconnect the call. Use ≤ instead.

Pick up a call ringing at another telephone

You can answer a call ringing at another telephone by using Directed Pickup or Group Pickup.

Directed Pickup

You can answer any te lephone tha t i s ringing in your system.

1 Press ≤ ‡ﬂ. 2 Enter the internal number of the ringing te lephone. You cannot use Call Pickup to answer

private lines.

Answer the telephone th at has a flashing indicator for the call, or use Trunk Answer. You can answer a call that is transferred to an intercom button on another telephone. When the auxiliary ringer is ringing, but the call is not ringing at a telephone, you cannot answer the call using Directed Pickup.

Note: Directed Pickup can retrieve calls that are ringing on an Answer extension. Altho ugh you can enter the extensi on number of the telephone you hear ringing, it is possible the calls you are answering are from another telephone .

Group Pickup

Your system can support nine pickup groups. As a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.

Press ≤‡ﬁ to pick up.

Telephone Features Programmi ng Guide

36 Chapter 2 Answer calls

You cannot use Group Pickup to retrieve a camped call.

With more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first, followed by calls on the prime line, an d last, calls on intercom l ines.

Change a telephone’s pickup group

To place and retriev e telephones in and out of pickup groups, you need to start a Unified Manager session to program the f eat ure. For more information about programming using Uni fied Manager, see the Business Communications Manager Programming Operations Guide.

Already joined

You are connected to the telephone that made the call you are trying to pick up. This display appears if you are on a call to a colleague, your colleague dials the number of a telephone in your pickup group, and you try to pick up that call.

Pickup denied

There is no call to pick up, or the call has been answered or you have tried to pick up a call on a person’s private line.

Pickup:

Enter the internal number of the telephone that is ringing. (Y ou can use an in ternal autodial button to do this.)

If you decide not to answer a ringing call after you have activated Directed Pickup, press ≤.

Trunk Answer

The Trunk Answer feature allows you to answer a ringing call in any area in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.

Trunk Ans wer works only with ca lls that are ring ing on line s for which a Ringing Ser vice sche dule is active, and if your installer or cus tomer service repres ent ative ena bled Trunk Answer. If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external ca ll that has been ringing the longest.

Line denied

Pickup denied

Answer buttons

You can use an answer button to monitor calls on another person’s telephone. All calls to the monitored telephone appear on the Answer button.

P0937240 02

You have tried to pick up a call on a person’s private line.

The call that is ri nging is on a line that is not in a Ringing Service.

Chapter 2 Answer calls 37

Answer buttons help attendants to mon ito r incoming ca lls for one or several other people. For example, an attendant can have line appearances for three different managers on the answer buttons of the telephone.

When an attendant answer s a call for manager A the appearance stops at that manager’s set. This flexibility allows for another (simultaneous) call to come in o n the same line. The same is true for manager B and manager C. When incoming call traffic increases, the calls can route to a Hunt Group to optimize call handling. For more information about Hunt Groups see Chapter 10, “Hunt

Groups,” on page 93.

The Answer button s etti ng in Fea ture s ettings progra mming a llows you to determine wh at type s of calls ring at the telephone. Your options are:

• basic

• enhanced

• extended

For more infor ma tion about programming Answer buttons, see the Business Communications Manager Programming Operations Guide.

T7100 telephones ha ve no Answer button s assigned to monitor other sets, but you can mo nit or them.

You cannot make calls using Answer buttons.

If two or more calls are ringing at a person’s telephone, the first call appears on the at tendant’s Answer button. Any additional calls appear on intercom b uttons, if they are a vailable.

Note: More than one attendant can have an Answer button for a single telephone, allowing two or more attendants to handle calls for a busy person. Each telephone can handle calls for up to eight other people using a separate Answer button for each person .

Listen to a call as a group

To allow people in your office to listen in on a call using Group Listening, press ≤°‚¤.

You hear the caller’s voice through your telephon e’s speaker. Continue to speak to the caller through the telephone handset. Your telephone’s microphone is off, so the caller does not hear people in your office.

Telephone Features Programmi ng Guide

38 Chapter 2 Answer calls

Cancel Group Listening

Group Listening cancels automatically when you hang up, or when you press ≤£°‚¤

Note: Keep the handset away from th e speaker , or you can hear feedback. The higher the volume, the more the feedback. Press ® to prevent feedback when hanging up.

P0937240 02

Chapter 3 Make a call

The follo wing are different w a ys to make a call, depending on the programming and the type o f call:

• Pick up the handset and dial. Business Communications Manager supports three methods of dialing. See “Select how you dial your calls” on page 42.

• Pick up the handset, press a line button, and dial (if the call is not on your prime line).

• Press ≈ and dial (to talk without using the handset). See “Handsfree and Mute” on page 97.

• Press a line or intercom button, then press the handsfree button and dial (to talk without the

handset. The speaker is active and the micr ophone is muted until you selec t the hand sfree button or pick up the handset).

• Press a line or intercom button and dial (to talk without the handset and if Automatic Handsfree is programmed on your telephone).

• Use one of the feature s that make dialing easier. See Chapter 4, “Time-saving features,” on

page 49.

221 busy

PRIORITY LATER

9__

QUIT BKSP

95551234

TRANSFR

Already joined

Calling 221

PRIORITY LATER

Can't ring again

The telephone you have called has no internal lines available. Press

LATER

to use the Ring Again or Message features or press

PRIORITY

to make a priority call.

You are dialing using Pre-dial. To erase an incorrect digit, press the left end of √ or

. When the number is

BKSP

complete, select a line or lift the handset.

This prompt remains on your di splay whil e you are on a call you have dialed. To transfer the call, press

TRANSFR

Your telephone is connected to the telephone you are tr ying to call. Check your active line buttons, and return to that call.

Wait for the telephone to be answered. If no one answers, press

to use the Ring Again feature (“Ring Again” on page 44)

LATER

or Message feature (“Messages” on page 71), or press

PRIORITY

to make a priority call. You cannot use Ring Again on your current call. You can use

Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing.

Do not disturb

PRIORITY LATER

The telephone you are calling has Do Not Disturb turned on. Press

PRIORITY

to use the Ring Again or Message s features, or press

LATER

to make a priority call.

Telephone Featur es Pr ogramming Guide

40 Chapter3 Make a call

Expensive route

Hidden number

Line denied

Line061

TRANSFR

No last number

No line selected

Not in service

You have dialed a number, but the least expensive route programmed for the system is busy. Unless you release the call, the number goes through on a more expensive route.

The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name instead of the number. You dialed the number correctly, but it is not visible.

You have tried to use another person’s private line.

Enter the digits of the number you want to dial.

You have not dialed an external telephone number since the last power interruption or system reset.

Either you hav e no prime line or your prime line is b usy. Select a line manually before dia li ng.

You have entered the number of a telephone that is not in service.

On another call

LATER

Restricted call

Ring Again?

YES NO EXIT

Select a line

Send message?

YES NO

The telephone you have called is on anothe r cal l . Press

LATER

use the Ring Again or Message features.

System programming has a restriction configured for the call you are trying to make. A possible reason is time-of-day restriction s for some call s.

to use Ring Again. Press NO to send a message. See

YES

Press

“Messages” on page 71 and “Turn on Ring Again” on page 44.

Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or Hotline is in use. Sel ect a line and dial again.

Press

to send a message. See Messages.

YES

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Chapter 3 Make a call 41

Denied in Admin

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

Line pools

A line pool allo ws eac h tel ephone access to extern al lines from a group (or pool) of external lines.

To access a line pool:

• press an intercom button and enter a line pool access code

• press a memory b utton prog rammed with t he lin e pool f eatur e code a nd a li ne p ool acc ess co de

A line pool is a group of e xtern al lines sha red by man y tele phones. You can use a line in a li ne pool to make an external call.

The system can support 15 line pools plus six PRI pools, and depending on system programming, a telephone can acces s any number of these line pool s.

A line pool access code is the number y ou d ial t o get a li ne pool . The a ccess code c an b e up t o four digits long. You can have several different line pools for your system, each one giving you access to a different set of external lines. Line pools is one way of sharing lines across telephones in a system.

The Last Num b er is not allowed.

Your installer programs the access codes for line pools and gives each telephone access to a line pool.

Everyone in the office can have a list of the access codes for line pools their telephones can use.

Use a line pool to make a call

1 Press ≤ﬂ›. 2 Enter a line pool access code.

If you have a free internal line, you can make a call using a line pool without entering the feature code first.

1 Select an internal line (intercom). 2 Dial the line pool access code.

Note: I f no line s are a v ailab le in the line pool , you can use Ring Again at the b us y

tone. The system will inform you when a line in the line pool becomes available. See “Ring Again” on page 44.

Telephone Features Programmi ng Guide

42 Chapter3 Make a call

Program a line pool feature code

When you program a b u tton with t he line pool featu re cod e, you must enter a l ine po ol ac ces s code after the feature code. The programmed line pool bu tton accesses a specific line pool, not the line pool feature. See “Programming feature codes” on page 85 for more information.

If you program a button with an indicator to access a line pool, the indicator for the line pool button turns on when all the lines in a line pool are busy. The indicator turns off when a line becomes available.

Line buttons

There is one line button for ea ch line assigned to y our telephone. Press the li ne button to se lect the line you want to answer or use to make a call. As you have several line buttons, you can access more than one line.

The T7100 telephone h as two intercom paths, instea d of li ne buttons, to answer a nd ma k e calls. A T7100 can have two lines. You can press ≥ to swi tch between two calls, one active and one on hold.

Select how you dial your calls

To select a dialing mode:

1 Press ≤•°¤.

until the dialing mode you want appears.

2 Press £ or 3 Press ≤ or

You cannot program the dialing modes feature code on a memory button.

Standard dial

Standard dial allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selec ted automatically when you lift the handset or press the handsfree button.

You cannot use Standard dial on a T7100 telephone unless you pick up the handset first. If you have a T7100 telephone, use the Automatic dial or Pre-dial feature for on-hook dialing.

Automatic dial

Automatic dial allows you to dial a number without selecting a line. Your prime line is selected when you start diali ng a numbe r. Automatic dial does not work if your te lephone has no prime l ine or when your prime line is in use.

to select the dialing mode.

Telephones connected to an Analog Terminal Adaptor (ATA2) or an Analog Station Module (ASM) cannot use Automatic dial.

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Pre-dial

Pre-dial allows you to enter a telephone number, check it, then change it before making the call. The call does not dial until you select a line or line pool, or pick up the handset. You can pr e-dial both external an d internal nu m bers. You must, however, select the correct type of line (external or internal) for the type of number you have entered.

Note: If your telephone starts ringing while you are pre-dialing a number, you can stop the ringing by turning on Do Not Disturb (≤°ﬁ). Do Not Disturb entered while dialing does not affect the numbers you are enteri n g . You cannot pre-dial a telephone number if all the lines on your telepho ne are b usy.

Receive a busy signal on an internal call

When the internal number you dialed is busy there are three poss ibilities:

• Priority Call

• Ring Again

• Message

Chapter 3 Make a call 43

Priority Call

If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt their call by using the Priority Call feature. Use this feature for urgent calls only.

Program a telephone to make priority calls

Make a priority call

To make a prio rity call:

1 Press ≤ﬂ·. 2 Wait for a connection, then speak.

A person who receives a prior ity c all whi le on anothe r cal l has e ight s econds to acc ept or block th e call. For information about blocking calls see “Stop calls” on page 96. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call.

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44 Chapter3 Make a call

When you make a priority call, the display may show the following:

Call blocked

You tried to place a priority call to another telephone in your system. The person you called has blocked your call. Try to ca ll later.

Please wait

The party you are calling has eight seconds to decide to accept or reject your priority call.

Priority denied

The telephone you are calling is receiving a priority call at the same time or cannot receive priority calls.

You can make a priority call only while your telephone displ ay shows the follo w i ng:

221 busy

PRIORITY LATER

Calling 221

PRIORITY LATER

Do not disturb

PRIORITY LATER

On another call

PRIORITY LATER

Ring Again

Use Ring Again when you call a person on your system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.

Turn on Ring Again

To turn on Ring Again, press ≤¤ before you hang up.

Using Ring Again cancels any previous Ring Again requests at your telephone.

P0937240 02

Cancel Ring Again

Press ≤£¤ to cancel a Ring Again request.

Chapter 3 Make a call 45

Can't ring again

Ring Again?

YES NO EXIT

You cannot use Ring Again on your current call. You can use Ring Again while you have a busy signal on an internal call or line pool request, or whi le an int ernal call is ringing.

Press

YES

message.

Message

When using Priority Call and Ring Again don’t work, you can leave a message on the person’s display. For more information, refer to “Messages” on page 71.

Create a Conference Call

You can talk to two people at the same time.

1 Make sure you have two calls, one active and one on hold. 2 Press ≤‹. 3 Press the held line. (This action is automatic on the T7100 telephone.)

to use Ring Again. Press NO if you select to send a

You can create a conference when you are on a call:

1 Put the call on hold. (This action is no t necessa ry when th e Automatic Hold fea ture is av ai lable

on your system.)

2 Make a second call. 3 Press ≤‹. 4 Press the held line.

Only the person who established the conference can use the procedures described in this section.

Note: You can create a conference by releasing privacy on a call. See “Turn

Privacy on or off for a call” on page 96.

Disconnect one party

You can disconnect one party from a conference and continue talking to the other.

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46 Chapter3 Make a call

On a T7208, T7310, T7316 or M7324(N) telephone:

1 Press the line button of the call that you want to disconnect. The second call is automatically

put on hold.

2 Press ® to disconnect the first call. 3 Press the button of the held line to reconnect with the second call.

On a T7100 telephone:

1 Press ≤£‹ to put the first call on hold. 2 Press ≥ to put the second call on hold. 3 Press ® to disconnect the second call. 4 Press ≥ to reconnect with the first call.

1 Press ≤£‹and then press ≥ to put the second call on hold. 2 Press ® to disconnect the first call. 3 Press ≥ to reconnect with the second call.

Separate holding of two calls

For all system telephones except the T7100 telephone, you can place the two people in a conference call on h old sep arately, so that they cannot talk to each other.

1 Press the li ne button of one call. The other call is automatically put on hold. 2 Press ≥. The second call is put on hold.

Now you can re-establish the conference.

3 Take one call off hold. 4 Press ≤‹. 5 Take the remaining call off hold.

Put a conference on hold

You can put a conference on hold , allo wing the other tw o people to conti nue speak ing to ea ch other by pressing ≥.

You can rejoin the conference by pressing either of the held line buttons.

For the T7100 tele phone, press ≥.

P0937240 02

Chapter 3 Make a call 47

Split a conference

You c an speak with one caller while the ot her call is on h old. You c an switch b etween calls using ≥.

On a T7208, T7310, T7316 or M7324(N) telephone:

1 Press the line button of the cal ler wit h whom you w ant to s peak. T he other call is automati cally

put on hold.

2 Press ≤‹to re-establish the conference. On a T7100 telephone:

1 Press ≤£‹. The first call is put on hold. 2 Press ≥ to switch between calls. 3 Press ≤‹ to re-esta b lish the conference.

Leave a conference call

You can remove yourself from a conference, and connect the other two callers.

Enter the Transfer feature code ≤‡‚.

When you remove yourself from a conference using the Transfer feature, and both calls are from outside your system, one of t he calls must hav e co me to you on a discon nect super vised line , or the call disconnects.

3 parties only

You are trying to add a fourt h party t o your conferen ce call, or to join two conferenc es together. Release one call from the conference before add in g another, or keep the two conferences separate.

Conference busy

You have tried to make a conference call, but your system is handling its maximum number of conference calls.

Line001 221

TRANSFR

Press held line

You are on a conference with th e tw o line s or t eleph ones sh o wn . You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing

TRANSFR

or entering the Transfer feature code.

You have activated the Conference feature with one call active and another on hold. Press the held line to bring that per son into the conference.

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

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48 Chapter3 Make a call

P0937240 02

Chapter 4 Time-saving features

This chapter shows you some time-saving features such as:

• Autodial

• Last Number Redial

• Speed Dial

• Saved Number Redial

Autodial

You can program memory buttons for one-touch dialing of inte rna l or exte rna l tele phone numbers. You cannot use buttons for lines, answer or Handsfree/Mute as autodial buttons.

If the power to your Business Communications Manager system is off for more than three days, autodial numbers and some other system programming can be lost from the memory.

To add an autodial button:

1 Press ≤•⁄ to program an external number or ≤•¤ for an internal number. 2 Select a button and then dial the number.

When programming Autodial you can use the foll owing:

• Last Number Redial

• Saved Number Redial

• destination codes (select an intercom button as the line)

Select a line for Autodial

To select a line for an external number, pr ess the line or intercom button before you enter the number. To select a line pool, press a programmed line pool button, or press an intercom button, and enter a line pool access code.

If you selec t a line before pressing the autodial button, the call goes out on that line instead of the line that is part of the aut odialer programming.

For the T7100 telephone, program an external autodialer by using a line and not a line pool.

Note: If you do not include a li ne selection in an autodial number, the call uses your prime line (if you have one).

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50 Chapter4 Time-saving features

Use intercom as the line for Autodial

If you press an intercom button as the line for an external autodial number, you must include a valid l in e pool access code or a destination code. If access c odes for line pool or dest ination codes change, remember to reprogram autodial numbers.

987___

QUIT BKSP OK

Autodial full

Button erased

Enter digits

QUIT OK

Intercom #: ___

QUIT

Invalid number

Continue to enter digits until the number is complete. Press

√ or

Press ≥ or

to erase an incorrect digit.

BKSP

when you finish.

The memory allocated to autodial numbers in your system is full.

While programming e xtern al Aut odial , you e rased the b utton by pressing ≥ or

before entering any digits.

Enter the number you want to progra m (selecti ng the line first if necessary) exactly as if you were making a call.

Enter the internal telephone number you want to program.

You are programming an internal autodial button and have entered a number th at is not an internal numbe r on your system. Enter a vali d internal numbe r . If the number you are enter ing is a destination code, use external autodial.

Press a button

QUIT

Program and HOLD

Program and OK

QUIT OK

Programmed

For other displays, see Appendix B, “Common display prompt s and er ror messages,” on

page 137.

P0937240 02

Press the memory button yo u want to program.

Enter the number you want to program on the button, then press ≥.

Enter the number you want to program on the button, then press ≥ or

. You can include a line or line pool selection in an

autodial sequence by selecting the line before entering any digits.

The number is correctly stored on the button.

Last Number Redial

Press ≤ﬁ to redial the last external number you dialed.

Last Number Redial records a maximum of 24 digits.

Note: If you have a Last Number Redial button programmed, use Button Inquiry (≤•‚), then press th e Last Number Redial button followed by (£) to check the last number before you dial it.

Prevent Last Number Redial

Last Number Redial can be restricted at individual telephones.

Chapter 4 Tim e- savi ng feat ur es 51

Hidden number

No last number

Note: You can copy a number on an autodial button using Last Number Redial.

Speed Dial

Business Communications Manager provides two types of speed dialing:

• system

• personal

System Speed Dial programming allows you to assign two-digit speed dial codes to the external numbers called most often. Personal Speed Dial programming allows users to program their own speed dial numbers.

The last number you dialed was a speed dial number that displayed a name instead of the number. The number dials correctly, but does not appear on the display.

You have not dialed an external telephone number since the last power interruption or system reset.

Speed dial numbers are subject to the same restriction filters as normally dialed numbers. Your installer ca n program system spee d dial numbers to bypass dialing restricti ons.

To make a speed dia l cal l

1 Press≤‚ to quickly dial exter nal telephone numbers that programmed t o speed dial codes.

Telephone Features Programmi ng Guide

52 Chapter4 Time-saving features

2 Enter the appropriate two-digit speed dial code.

System Speed Dial codes

System Speed Dial codes are numbered from 01 to 70. The installer assigns numbers to System Speed Dial codes for t he all the system.

Note: There is no difference between usi n g User Speed Dial and using Sys tem Speed Dial. Only the programming is different.

Personal Speed Dial

To add or change a Per sonal Speed Dial number on your telephone:

1 Press ≤•›. 2 Enter a two-digit code from 71 to 94 that you w ant to relate with a telephone number. 3 To in clude a line selection for this number, press the line or inter com button. To select a line

pool, press a programmed line pool button, or press an intercom button and enter a line pool access code. For the T7100 te lephone, you can only select a line pool.

4 Enter the number you want to program.

5 Press ≥ or

01:9___

CANCL BKSP OK

Enter digits

QUIT OK

Invalid code

Continue en tering the numb er you want to program. You can change the number by pressing are finished, p ress ≥ or

Enter the telephone number you wa nt to program exactly as if you were dialing i t normally. When you are finished, press ≥

You have entered a code outside the code range (01-70 for system, 71-94 for personal).

No number stored

There is no number stored on the speed dial code you have dialed.

Program and HOLD

If you want to program a li ne or line pool sel ection for t his speed dial number, select the line or line pool. If not, enter the telephone number e xactly as if you were dialing it normally. When you are finishe d, press ≥.

Program and OK

QUIT OK

If you want to program a li ne or line pool sel ection for t his speed dial number, select the line or line pool. If not, enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press

or √. When you

BKSP

P0937240 02

Chapter 4 Tim e- savi ng feat ur es 53

Select a line

Unknown number

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

There is no line related with the speed dial number you are trying to use. Sel ect a f ree e xternal l ine or li ne pool a nd enter the speed dial feature code again.

The system cannot dial the number stored. Reprogram the number.

Saved Number Redial

You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one n u mber at a time with Saved Number Redial, but not one number for each line.

Note: You can copy a number on an autodial button using Saved Number Redial.

Save a number

To sa ve a number, press ≤ﬂ‡ while you are on the call.

Saved Number Redial records a maximum of 24 digits.

Dial a saved number

To dial a saved number, press ≤ﬂ‡ when you are not on a call.

If you have a programmed Sa v ed Number Redial b utt on, you can use Button Inqui ry ( ≤•‚) to check the last number before you dial it.

Prevent Saved Number Redial

Saved Number Redial can be restricted at individual telephones.

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54 Chapter4 Time-saving features

Hidden number

No number saved

You have sav ed a speed dial numb er that displays a name instead of the number. The number dials correctly, but does not appear on the display.

You have t ried to save the number of an incoming call. You can only save numbers that you have dialed.

P0937240 02

Chapter 5 Handling calls

This chapter sho ws you how to:

• handle many calls at a time

• transfer calls

• park a call

Use Hold

You can put a call on hold by pressing ≥.

When a call is on hold, the button indicator flashes on all telephones that have access to that line. Any of these telepho nes can retrie ve the call.

On the T7100 telephone, ≥ changes between two lines; one active, one on hold. The T7100 telephone cannot retrieve a call placed on hold by another telephone.

Retrieve a held call

You can connect to a call on hold by pressing the flashing line button of the held call.

Hold automatically

If a line is programmed with full autohold, you can switch from one call to another and have your calls put on hold automatically.

Press the line button of the second caller. The current caller is put on hold automatically.

Listen on hold

If your call is placed on hold, you can hang up the handset while you wait for t he other person to return.

1 Press ≥. 2 Hang up the handset. 3 Press the line button of t he call. You can hear indications from the far end that you are on hold

(for example, tones or music).

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56 Chapter5 Handling calls

4 When the person returns, lift the handset to continue the conversation.

Note: With Automatic Handsf ree assigned to your telephone, you can use the

Handsfree/Mute featu r e instead of Listen on Hold.

Hold a call exclusively

You can put a call on Exclusive Hold so that you can retrieve it only at your telephone.

Press ≤‡· or ≤≥. The line appears busy on all other telephones, and the call cannot be picked up by another person in the office.

On hold: LINENAM

Call Queuing

If you hav e more than one call r inging at your te lephone, y ou can select the call that h as the hi ghest priority by press ing ≤°‚⁄.

Call Queuing answers incoming externa l c alls before ca llback, cam ped, and tran sferred call s.

Transfer calls

Transfer allows you to direct a call to a telephone in your system, within the Business Communications Manager network, or external to your system.

1 To transfer a call, press ≤‡‚. 2 Call the person to whom you want to transfe r the cal l. 3 If you want to ta lk to the person , wait for the p erson to answ er and speak to person bef ore

continuing.

You have placed one or more calls on hold. The name of the line held the longest appe ars on the display.

4 When you are ready to complete the transfer, press ® or You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or

Ring Again to dial the number for a transfer.

The way a private network call is routed determines if it is possible for the system to return a transferred call to you when the transferred call is not answered. When transferring a call to a private network destinati on, remain on the line until the person to whom you are transfe rr ing the call answers.

You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press an intercom button, and enter a line poo l access code.

P0937240 02

JOIN

Chapter 5 Handling calls 57

If an auxiliary ring er i s p rogrammed to ring for calls on a n external line, and you tra nsfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call.

Transfer external calls

If you transfer an external call to a busy telephone, or if there is no answer, the call automatically rings again at the telephone that performed the tr ansfer. The display indicates that the telephone was busy or that no one answered.

When you transfer an external call to an external number, the external call you are trying to transfer must be an incoming c all on a disconnect supervision line.

While on a conference call, you can leave the conference and connect two callers using the Transfer feature. If the other people are from outside the system, at least one of the callers must have called you and both of the calls mu st be on disconnect supe rvision lines.

Note: T r ansfe r by Ho ld on DID l ines is not sup ported . After a nswe ring a call , the line appearances on all other sets are free immediately to take other calls. This allows you to receive a greater number of calls. Use the Call Park feature to transfer a call.

In some conditions, you can experience lower volume levels when transferring an external call to an external te lephone, or when transferring tw o external caller s from a conference call.

Cancel a transfer

You can reconnect to the person you are trying to transfer before the transfer is complete.

1 Press ≤£‡‚ or 2 If you do not reconnect to your original call, press ® and then press the held line.

221>222

CANCL RETRY JOIN

221 no reply

CALLBCK

Do not disturb

CANCL RETRY JOIN

CANCL

You are talking to the person you want to transfer the call to.

if you decide to transfer the call to another person.

RETRY

Press Press ® or

to transfer the call.

JOIN

The person to whom you tried to transfer a call did not answer. Press

CALLBCK

or the flashing line b utton to re connec t to the call.

On the T7100 telephone, lift the handset.

The person to whom you tried to transfer a call has Do Not

to transfer the call.

Disturb active on their te lephone. Press Press

to transfer the call t o another person . Press

RETRY

JOIN

CANCL

or the flashing line butt on to reco nne ct to the call (on the T7100 telephone, press ≤£‡‚).

Invalid number

CANCL RETRY

You entered an invalid internal number. Press the number again.

Telephone Features Programmi ng Guide

RETRY

and enter

58 Chapter5 Handling calls

Line061 hung up

Line061>221

CANCL RETRY JOIN

Not in service

CANCL RETRY

Restricted call

CANCL RETRY

Still in trnsfer

CANCL RETRY

Transfer denied

CANCL RETRY

The external caller you were transferring hung up before the transfer was complete.

to transfer the call on line 061 to tel ephone 221. Pres s

JOIN

Press

if, after talking to the person at e xten sion 221, you decide

RETRY

to transfer the call to another person.

The telephone to whic h you ar e trying to transfer a call is out of service.

You cannot transfer the call because of telephone or line restrictions.

Complete the transfer in prog ress before yo u ac ce ss a new feature, answer another call or select an outgoing line.

Your transfer does not function for one of these reasons: All the resources needed to per form a transfer are in use. Try

again later. You have tried to tr an sfer an external call to another external

party. Some restriction s apply. You cannot transfer your conference call.

Transfer to:2___

CANCL RETRY

Press

if you entered the wrong internal number or if the

RETRY

person to whom you are transferring the call is not available.

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

Camp-on

You can transfer an external call to another telephone whe n all the lines assigned to th at telephone are busy.

1 Press ≤°¤. 2 Dial the number of the telephone to which you want to camp the call.

Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp-on tones.

P0937240 02

Chapter 5 Handling calls 59

Each telephone in your system can handle one camped call at a time.

221 DND

CALLBCK

Camp denied

Camp to:

CANCL

Camped: 221

CALLBCK

Line061 hung up

Not in service

CALLBCK

The person to whom you redirec te d a call has Do Not Disturb activ e on the telephone. The call has come back to you. Press the

CALLBCK

button or the line b utton to reconne ct to the ca ll. On the

T7100 telephone, just pick up the handset. You have tried to camp an internal call. You can camp external

calls only.

Dial the number of the inter nal telephone to which you want to camp the call.

The telephone to which you camped a call did not answer the call. The call has come back to you. Press

CALLBCK

or the line button to reconnect to the call. On the T7100 telephone, just pick up the handset.

A call you camped has come back to you, but the caller hung up before you can reconnect.

The telephone to whic h you have camped a call is out of service or is used for programming. The call has come back to you. Press

CALLBCK

or the line button to reconnect to the call. On the

T7100 telephone, just pick up the handset.

Release a call

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

Call Park

When you park a call, the system assigns one of 25 codes for the retrieval of the call. These codes include the Call Park prefix, which can be any digit from 1 to 9, and a two-digit call number between 01 and 25. For example, if the Call Park prefix is 1, the first parked call is assig ned Call Park retrieval code 101.

The system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. A round-robin method means the use of dif feren t of codes ensure s a call reaches the right person, especially when more than one incoming cal l is par k ed.

The highest call nu mber (the Call P ark pref i x fol lo w ed by 25) is used only by an alog t elepho nes or devices connected to the system using an ATA2 or an ASM. Analog telephones or devices cannot use the other Call Park codes.

The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line.

Telephone Features Programmi ng Guide

60 Chapter5 Handling calls

Your installer programs both the Call Park prefix and the delay before parked calls return to the originating telephone. External calls parked for longer than the programmed delay return to your telephone.

Park a call

You can interrupt a call to retrieve it from any telephone in your system.

1 Press ≤‡›.

PAGE

2 Press

Retrieve a parked call

1 Select an internal line. (On the T7100 telephone, pick up the handset.) 2 Dial the Call Park retrieval code.

Your system installer can disable Call Park.

to announce the retrieval code on your telephone display.

Already parked

No call to park

Invalid number

No call on: 101

Park denied

Parked on: 402

PAGE EXIT

Parking full

The person you were talkin g to has park ed your call . You cannot park the same call.

You have tried to use Call Park with no active call on your telephone. If the call you want to park is on hold, reconnect to the call before you park it.

You have entered an invalid retrieval code.

There was no call on the re trieval code you entered.

You have tried to park a conference call. Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference.

Record the code show n. Use Page (≤ﬂ‚) or press

PAGE

announce the call and its retrieval code.

All available retrieval codes are in use. Transfer the ca ll or take a message instead.

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

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Callback

When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system returns it to you.

Callback generate s many dif fere nt display s. Most occ ur after a set dela y and are li sted in th e inde x. Some occur immediately if the telephone to which you direct a call is out of service or not available. These differ ent display s are listed w ith the descriptions of the specific feature s such as Transf er or Camp-on.

Chapter 5 Handling calls 61

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62 Chapter5 Handling calls

P0937240 02

Chapter 6 Forward your calls

If you leave your desk but want to receive calls at another location, you can forward your calls to an internal or external telephone.

Call Forward

When you use Call Forward, all calls go to the destination you select, regardless of Forward on busy (CFB) and Forward no answer (CFNA) feature programming.

To forward calls:

1 Press ≤›. 2 Enter the number of the telephone to which you want yo ur calls forwarded.

To forward your calls to an external destination you must enter the route plus the dialing digits of the external telepho ne. For example, if you need to dial 9 for external calls, then you must enter 9 plus the dialing digits to forward your calls to an external number.

Alternatively, you can use Line Redirection to forward calls outside the system. Line Redirection takes priority over Call Forward.

Cancel Call Forward

Press ≤£› to cancel Call Forward .

To allo w ex terna l desti nati on progr amming you need to start a Uni f ied Manager session. You must assign Program Allow redirect to Yes for each telephone. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forw ar ded calls appear on intercom b uttons.

Forwarded ca lls do not ring b ut the l ine ind icato r f lashes on the t elepho ne. You can answer the cal l by pressing the button next to the flashing indicator.

Note: If you set up forward loops from one telephone to another in a circle, this can result in unanswer ed calls at any location.

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64 Chapter 6 Forw ard yo ur ca ll s

Override Call Forward

When you call a person who has Call Forward to your extension, your call rings at that person’s telephone.

Change the automatic Call Forward settings

The Call Forwar d feature allows for programming of calls not answered or whe n the line is busy. You can define the number of times the telephone rings before call forwa rding occurs. Pr o gr am this feature by starting a Unified Manager session.

Change Call Forward no answer

The Call Forward no answer feature redirects ca lls to another telephone in your system.

Line Redirection takes priority over Call Forward no answer.

For more information about changing Call Forward no answer using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Change the delay before a call is forwarded

You can assign the number of times th at an inc oming ca ll rings at your tel ephone before th e system forwards the call. To estimate the delay time in seconds, multiply the number of rings by six. For more information see the Business Communications Manager Programming Operations Guide.

Call Forward on busy

The Call Forw ard on b u sy featu re redir ects ca lls to a nother t elephone o n your sys tem when you are busy on a call, or when you ha ve Do Not Disturb act iv ated at your telephone. F or more information about changing Call Forward on busy using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Line Redirection takes priority over Call Forward on busy. The Call Forward feature or Call Forward program ming do not affect cal ls redirected by Line Redirection.

Telephones that have Call Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line redirects to the prime telephone for that target line .

DND on Busy

When you are busy on a call and a second call comes in, your telephone alerts you to the second call with a light ring. If you find this second call and ring is disruptive, you can prevent a second call by assigning Do Not Disturb (DND) on Busy to your extension.

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Chapter 6 For wa rd your call s 65

If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring. I nternal and private network callers hear a b usy tone instead of ringing when you ar e on the telephone. External callers are transferred to the prime set used in your system. For more informati on about changing Do Not Dist urb on Bus y using Unif ied Manager , see the Business Communications Manager Programming Operations Guide.

Forward on Busy takes priority over DND on Busy.

If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller hears a busy tone or routes the call to the prime set for the target line, even with DND on Busy programming for the telephone.

Call Forward and voice mail

If you want a voice mail system to pick up unanswered calls automatically:

• use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy

• if your voice mes saging system or service automatic ally retrieves calls , make the ring delay greater than the delay used by your voice mail system

Forward denied

Forward>221

CANCL

Not in service

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

There are several reasons why you can get this message. For example, you cannot forward your calls to a telephone that has Call Forward programmed to y our telephone.

Your calls are being forwarded to telephone 221.

Two or more telephones are linked in a forwarding chain, and one is out of service or use d for programming.

Line Redirection

Line Redirection allows you to send your external calls to a telephone outside the office. You can decide to redirect all, or some of, your external lines.

Line Redirection takes priority ove r the Call Forward feature. If both features are acti ve on a set, incoming extern al call s on redir ecte d lines ro ute to the indicated Select ive Line Redirectio n (SLR) external destination. Incoming internal calls go forward to the indicated Call Forward destination.

You cannot use the Line Redirection feature on either a T7100 teleph one or a telep hone connec ted to an ATA2 or an ASM.

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66 Chapter 6 Forw ard yo ur ca ll s

You redirect lines at a telephone, but aft er redire ction programmi ng, the lines redirect for the ent ire system.

You can redirect only lines that appear at line button s on your telephone.

You can answer the telephone if it rings while you are programming Line Redirection; however, none of the call handling features are available until the feature times out. If you need to use a feature to process the call, quit Line Redirection programming by pressing ≤. Do not press ® or you disconnect the call you are trying to redirect.

While you are programming Line Redirection, you do not receive any indi cation of calls that d o not actually ring at your telephone.

Be careful with redirection loops. If for example, you redirect your li nes to your branch office and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, there can be cha rges.

In some conditions, callers can experience lower volume levels when you redirect calls to an external location.

Allow a telephone to redirect calls

You can turn a telephone’s ability to redirect calls on and off.

How Line Redirection is different from Call Forward

Call Forward forwards all calls that arrive at a selected telephone to an int ernal or external telephone. Line Redirection redirects only the lines you define, no matter which telephones they appear on, to a telephone outside the system.

Line Redirection tak es pri ority over Call Forward.

Turn on Line Redirection

To turn on Line Redirection:

1 Press ≤°›. 2 Select the outgoing line to use for redirected calls. 3 Enter the number you need to redirect call to . To enter the telephone number to which you

want to redir ect calls, use one of the fol lowin g me thods:

• Press an external autodial button.

• Enter an external telep ho n e number (using no mor e than 2 4 digits) then press ≥ or

P0937240 02

Chapter 6 For wa rd your call s 67

• Press ≥ or OK if the line you have selected as the out goi ng l ine is a private network line

that does not require you to dial digits.

4 Select the lines to redirect.

to redirect all your lines, ensure that you wai t until all the lines on your telephone

If you use light up before pressin g ≥ or

ALL

. If you press ≥ or

before all the lines light up, tho se li nes

not lit do not redirect.

You can continue to use the line selec te d for redirecting calls on other lines when the line is not busy on a redirected call. To avoid redirection failing because the selected line is in use, select a line pool with se veral lines in it. The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection fails. To avoid a redirections failure, use an autodial button to enter the redirection number. You must program autodial buttons used for line redirection to use a specific line.

Cancel Line Redirection

To cancel Line Redirection:

1 Press ≤£°›. 2 Select the lines you no longer want to redirect.

Turn the redirect ring for a telephone on or off

You can program a telephone to ring briefly (200 milliseconds) when you redirect a call on one of its lines.

You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide

Note: If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines when another telephone has set up the line re dir ection.

The follo wing displays appear when redirecting lines:

Intercom

Line Redirection

QUIT ADD REMOVE

You selected the intercom butto n as the facility on which to place the call. Enter a line pool code or a destination code.

Press • or

to begin redirection. Press £ or

ADD

REMOVE

cancel a previous redirection.

No line to use

You have one external line on your telephone, but you need a second line to perform li ne redirection. Redirect your e xternal line using a line poo l as the outgoing line.

Telephone Features Programmi ng Guide

68 Chapter 6 Forw ard yo ur ca ll s

Outgoing line

Pool code: ___

QUIT

Redir by 221

OVERRIDE

Redirect denied

Select line out

QUIT

Select line(s)

QUIT ALL

Select line(s)

ALL OK

You are trying to redirect a line and the line you have selected is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line.

Enter a vali d line pool access code.

You have tried to redirect a line, but another person has redirected th at line. Press • or

OVERRIDE

to override the

previous redirection and redirect the line.

You can redirect calls only on individual lines.

Select the line used to redirect calls out of the sys te m.

Press the lines to redir ec t . To release a line sele ction, press the line to redirect again. Press ALL

Continue to press the lines to redirect. Press ≥ or

to redirect all your lines.

when

finished.

Unequipped line

The line you are trying to redirect cannot be redirected because the hardware does not support redirection.

The follo wing displays appear when canceling redirection:

Select line(s)

QUIT ALL

Select line(s)

ALL OK

Press the lines that no long er need redi rection. The lines light up when pressed. After you canc el re direc tion f or a l ine you cannot

to cancel

restore it by pressing the line again. Press redirection for all your lines. When finished, press ≥ or

ALL

Continue to press the lines that no longer need redir ection. Pre ss

when finished.

≥ or

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

P0937240 02

Chapter 7 Communicating in the office

There are several features for communi cating in the workplace, such as:

• Page

• Message

• Voic e Cal l

Page

The Page feature al lows you to mak e announcements ov e r t he Business Communications Man ager system using the telephone speakers, or a loudspeaker system if one is avai lable.

Make a page announcement

To make a page announceme nt:

1 Press ≤ﬂ‚. 2 Enter a page type. Page types are:

⁄ through the telephone speakers (internal page) ¤ through an external speaker (external page) ‹ both internal and external (combined page)

3 If necessary, select a zone. Press ‚ for all zones. 4 Make your announcement. 5 Press ®.

Page Shortcuts

Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes.

All ≤ﬂ‚ Internal ≤ﬂ⁄ + zone (0 to 6) External ≤ﬂ¤ Combined ≤ﬂ‹ + zone (0 to 6)

Telephone Featur es Pr ogramming Guide

70 Chapter7 Communicating in the office

Activate and deactivate the Page feature

Create page zones

A zone is any group of telep hones that you want to group together for paging, regardless of their location. You can assign one of six zones to each telephone. The maximum number of telephones in a page zone is 50.

You can make a telephone part of a page zone when the telephone has Page assig n ed as Y

(Yes).

Your installer programs the following options:

• a tone sounds before a page ann ouncement begins

• the maximum number of seconds a page announcement can last bef ore it automatically times

out

Note: If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines when another telephone has set up the line re dir ection.

nter zone:___

Invalid zone

age choice:

ETS SPKR BOTH

Enter the required page zon e numb er (0- 6) or press

You have entered a page zone code that is not between 0 and 6.

Select the type of page you want. See the list in “Make a page

announcement” on page 69.

ALL

age timeout

aging ALL

The time allocated for paging has expired.

You are making a page. The display sho ws th e page zone you ha v e selected. Press ≤ or ® when finished.

P0937240 02

Chapter 7 Com municating in the office 71

aging busy

For other displays, see Appendix B, “Common display prompt s and er ror messages,” on

page 137.

Using Page with external equipment

When you make a page that uses e xt ernal paging e quipment (e xter nal pag e or combined p age), the Long Tones featur e automat ical ly activate s for the e xt ernal paging sys tem only. This allows you to control optional equipment with the Long Tones feature.

Messages

The Messages feature allows you to leave a message on the display of another telephone in your system or to analog telephones connected to an Analog Station Module (ASM). The Messages feature indicates if you have any messages waiting.

A page is being made in the page zone you ha ve requested.

Note: You can make an announcement to one person by placing a voice call to their telephone.

The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages (if you have access to Business Communications Manager Voice Messaging service with visual message waiting indication).

Send a message

You can leave a message on the display of another telephone in your system. You can send up to four messages to different telephones, including your message center. If your telephone is a direct-dial telephone or a CAP, you can send up to 30 messages.

Only the assigned direct-dial telephone for an analog telephone connected to an ASM can send messages to analog telephones by pressing ≤⁄. Depending on the programming setup, the analog telephone provides either a Stutt er ed Dial Tone or a Mes sag e Waiting Lamp to tell the user of messages waiting.

For analog telephones connected to an ASM, the message waiting indicator remains on until the user enters feature assigned as Yes, the message wai ting i ndicat or tur ns off automatical ly aft er you a nswer t he reply call, no matter where y ou answer the call. For more information about the Message Reply Enhancement feature, see the Business Communications Manager Programming Operations Guide.

û£ßÞ

. If the analog telephone has the Message Reply Enhancement

Telephone Features Programmi ng Guide

72 Chapter7 Communicating in the office

To send a message:

1 Press ≤⁄. 2 On a telephone with a two- line display, press

with a one-line display.)

3 Enter the internal number of the person you want to send the message. The person’s display

reads

Message for you

4 On analog telephones connected to an ASM, the message waiting indicator is activated.

Cancel a message you have sent

To cancel a messa ge:

. (This step is not necessary on a telephone

ADD

1 Press ≤£⁄. The display reads

Cancel for:

2 Enter the internal number of the person you sent the message.

Review your messages

You can receive up to four messages from different telephones, including your message center. A single message from your message center can represent se veral messages.

On a telephone with a one-line display:

1 Press ≤ﬂﬁ.

The display sho ws the first message.

2 Press • or £ to move through your messages. On a telephone with a two-l ine display:

1 Press

2 Press

Reply to a message

MSG

The display sho ws the first message you received.

to move through your messages.

You can call the person who sent a message, or your message center, while you are viewing the message.

If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or contact the telephone that sent the message.

Press ‚ to reply to a message on a telephone with a one-line display.

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Chapter 7 Com municating in the office 73

Press

to reply to a message on a tele phone with a two-line displ ay.

CALL

If you want to call you r messa ge cent er using a line differ ent from the programmed line, exit your message list and dial the message center telephone number using normal dialing methods.

Reply to a message using an analog telephone connected to an ASM

On an analog telephone connected to an ASM, press

û¥ßÞ

automatically retrieves and connects the user to the olde st message sender. (The message can originate from either the assigned direct-dial telephone or the int er n al voice mail system .)

If the analog telephone has th e Message Reply Enhancement feature set to Yes, and the sender is the assigned direct-dial telephone, the message waiting indicator turns off automatically after answering the reply call, no matter f rom where the c all is answered .

For analog telephones connected to an ASM, using the Message Waiting Reply feature (

û¥ßÞ

), retrieves only internal messages sent to the user.

Analog telephones connected to an ASM cannot retrieve external message s by using the Message Waiting Reply feature (

û¥ßÞ

). For external messages, users must call back the external voice mail center to retrieve their m essages. When this happ ens, the mes sage waitin g indicator on the analog telephone is turne d off automatically.

. The system

If Voice Messaging is not installed on your system, only the assigned direct-dial telephone can send messages to an analog telepho ne conn ected to an ASM using ≤⁄. The analog telephone can in turn enter a single digit access code to reach the assigned direct-dial telephone and retrieve messages.

If the assigned direct-dial telephone of an analog telephone connected to an ASM changes, messages sent by the previous assigned direct-dial telephone remain in the incoming message list of the analog telephone until you retrieve them.

Remove items from your message list

You can erase a message while you are vi e w ing it in you r messag e lis t. If th e mess age is from your message cent er, this action only erases the m essage notifica tion at your telepho n e. To erase the message at y our message center, refer to your messag e center documentation.

To remove items from your message list on a telephone with a one-li ne display, press ≥.

To remove items from your message list on a telephone wit h a two-line display, press

ERASE

Remove items fr om y our message list using an analog telephone connected to an ASM

To remove both internal and external messages on an analog telephone connected to an ASM, press

û£ßÞ

to invoke the Cancel Message Waiting feature.

Telephone Features Programmi ng Guide

74 Chapter7 Communicating in the office

On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message rec eived. The syst em no longe r provides eithe r a Stut te red Dial Tone or a Mes sag e Waiting Lamp if there are no messages waiting.

View messages you have sent

On a telephone with a two-line display, you can view the messages you have sent.

1 Press ≤⁄.

to view your first sent message.

2 Press 3 Press

SHOW

to view the rest of your sent messages.

ancel denied

leared>LINENAM

EXT

In use: 221

061:LINENAMVMsg

EXT CALL CLEAR

essage denied

essage list

HOW ADD EXIT

essage to:

You have entered an invalid number when trying to cancel a message.

You have cleared an extern al mess age from your message waiting list. The message exists in your message center until you erase it there.

You are trying to call from your message waiting l ist. The line tha t you are trying to use is in use by the identif ied use r in your system.

You are viewing your message list. The display sho w s the number and name of the line used for your message.

You have tried to send a message to an invalid internal number or to a telephone that is out of service.

appears when you have remaini ng messa ges. Press

SHOW

review messages you have sent. Press

to send a new message.

ADD

SHOW

Enter the internal number of the telephone to which you want to send a me ssage.

essages & Calls

SG CALLS

o button free

o number stored

You have one or more messages and one or more new Call Logs. Press ≤°‚ﬂ to change the first line of the display to the current ti m e an d da te .

You have no line button free with which to reply to a message.

There has been no number programmed for the message center. Contact your voic e messagi ng service provider.

P0937240 02

Chapter 7 Com municating in the office 75

tart of list

EXT

heir list full

our list full

For other displays, see Appendix B, “Common display prompt s and er ror messages,” on

page 137.

Voice Call

You can make an announcement or begin a conversation through the speaker of another telephone in the system .

Make a Voice Call

You are at the beginning of your list of messages. Press move through your messages.

You are trying to send a message to a user whose message waiti ng list is full.

You have tried to send a message but your telephone’s list of sent messages is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages.

To make a Voice Call:

1 Press ≤ﬂﬂ. 2 Follow the instructions on the displa y.

Mute Voice Call tones

When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop the beep, pick up the handset or press the handsfree button.

Answer a Voice Call using Handsfree Answerback

With Handsfree Answerback assigned to your telephone, you can respond to a voice call without touching the telephone.

When a person makes a v oice cal l to you, jus t start tal king. The micro phone on th e telephone picks up your voice .

After you have answered a voice call, you can put the call on hold, transfer it, or treat the call as a normal call.

Handsfree Answerback is not available to the T7100 tel ephone.

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76 Chapter7 Communicating in the office

Voice Call Deny

Press ≤°° to turn off the Voice Call feature on your te lephone.

Voice calls ring like normal internal calls. Your other calls continue normally.

Cancel Voice Call Deny

Press ≤£°° to cancel the Voice Call Deny feature.

Dial voice call

Microphone muted

No voice call

Voice call

Dial the internal number or press the internal autodi al button of th e person you want to speak to.

The telephone receiving the call cannot accept voice calls for one of the following reasons: the telephone is active or ringing with another call; Call Forward is on; Do Not Disturb is on; Voice Call Deny is on; it is not a Business Communications Manager telephone.

Your call continues as a normal ringing call. The line is open fo r you to speak.

P0937240 02

Chapter 8 Track your incoming calls

You can track information about calls using a Call Log. This chapter shows you a Call Log, and how to use it.

Call Log

If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider, you can record information about calls on an external line. The line must appear on that telephone before you can log it, but it does not have to be a ringing line. ISDN service packages that come with calling line identification (CLID) can supply the same feature.

Call Log creates a record of incoming e xt e r nal calls. For each call, the log can contain:

• sequence number in the Call Log

• name and number of the caller

• indication if the call was long distance

• indication if the call was answered and by whom

• time and date of the call

• number of repeated calls from the same source

• name of the li ne on which the call came

Call Log can help you to

• keep track of discarded calls or calls not answered

• track patt e rns for your callers (for example volume of calls and geographic area of calls)

• record caller information quickl y and accurately

• build a personal telephone directory from log items

Information such as lo ng distance indicator and the call er’s name and number, may not show in the log. The appearance depends on the Call Dis play services provided by your loc al tel ephone company and th e caller’s local telephone company.

To use the feat ures on the following pages, your telephone must have spaces availabl e in its Call Log. Your installer programs each telephone with an appropriate number of spaces.

Call Log options

You can select the type of calls to store in your Cal l Log. Select from fou r Autolo g option s:

answered

Unanswerd by me, Log all calls, No autologging

No one

Telephone Featur es Pr ogramming Guide

78 Chapter8 Track your incoming ca lls

To use Call Log:

1 Press ≤•°›. The display shows the current option.

to change the option.

2 Press £ or 3 Press ≥ or

to select the displ ay option.

Log a call manually

If your calls are not automatically logged, you can manually log call information when connected to an external call. You can store information for your current call for future reference. For example, you can:

• record a caller’s information without using paper and pencil

• record only selected calls as opposed to logging all calls

• quickly record call information before a caller hangs up

Press ≤°⁄‹ to log an external call manu ally.

Delete old log items

Your log has a set number of items that it can hold. When the log is ful l, you can no longer l og ne w calls. When your log is full, the Autobumping function automatically deletes the oldest Call Log item when a new call is logged.

Press ≤

¡ÚÞ

£¡ÚÞ

to enable autobumping.

to disable autobumping.

View your Call Log

To view y our log:

1 Press ≤

¡ÚÛ

. The display shows the number of previo usly read items (old) and the

number of new items in the log.

2 Press 3 Press

to view old items; press £ or

OLD

RESUME

to display the last item you viewed, the last time you accessed your Call

to view new items.

NEW

Log.

When you subscribe to Call Display services from your local telephone company, names and numbers for external callers appear on the display.

View a Call Log item

Press √ or

P0937240 02

to view the information for a call log item.

Chapter 8 Tr ack your incoming calls 79

Erase log items

You must erase log items that you have read, to make space for new items in your log.

1 Display the item you want to erase.

2 Press ≥ or

ERASE

3 Press ® to exit. If you accidentally erase an item, you can retrieve the item.

after accidentally erasing an item.

1 Press ≥ or

UNDO

2 Press ® to exit.

Make a call using Call Log

You can place calls from within your Call Log. Th e number s tored fo r a call can v ary dep ending on the type of call. For example, if the call came from a Centrex or PBX system, you can trim the first few numbers before you make the call. If the number you want to call is long distance, or if you want to use a line pool, you may need to add numbers.

To place a call:

1 Display the log item for the call you want to place. 2 Display the related telephone number. 3 Press √ or

one time for every digit that you want to remove.

TRIM,

4 Dial any additional digits required. 5 Press an external line or line pool button. 6 Lift the handset or press Handsfree.

Create a password to your Call Log

To access your Call Log through a password:

1 Press ≤

¥¡Þ

2 Enter your four-digit pas sword. The disp lay shows 3 Re-enter your four-digit password. The display shows

change.

To enter Call Log using a password:

. The displays shows

New passwrd:

Repeat New:

Password changed

, to confirm the

1 Press ≤

Password:

¡ÚÛ

to enter Call Log. If you have pr ogr amme d a password, the display shows

2 Enter your four-digit pas swo rd.

Telephone Features Programmi ng Guide

80 Chapter 8 Track your incoming cal ls

If you do not reme mber your Call Log password , progra mming from Unified Manager c a n delete the password. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Change your Call Log password

1 Press ≤

¥¡Þ

2 Enter your old password. The display shows

. The display shows

Old passwrd:

New passwrd:

3 Enter your new four-digit password. The display shows 4 Re-enter your password. The display shows

Password changed

Repeat New:

to confirm the change.

Delete an assigned password

1 Press ≤

¥¡Þ

. The display shows

Old passwrd:

2 Enter your old password. The display shows

. The display shows

3 Press ≥ or

No pswd assigned

New passwrd:

, to confirm the change.

Program a telephone to log calls automatically

Your installer can program each telephone to automatically log calls coming in on a line.

1:Unknown name

1:Unknown number

The caller's name is not available.

The caller’s number is not available .

12:KATE SMITH

NEXT ERASE MORE

12øKATE SMITH

NEXT ERASE MORE

12¤KATE SMITH

NEXT ERASE MORE

49/1234567890123

NEXT ERASE MORE

Call(s) bumped

P0937240 02

_ indicates a new item.

indicates that the call was answered.

indicates a long distance call.

indicates the stored number was trimmed to its final 11 digits.

Press

to show additional information about

the call.

One or more log entries are deleted by the Autobumping feature while you are viewing at the Call Log.

Chapter 8 Tr ack your incoming calls 81

Hold or release

In use: SETNAME

Jan 4 9:00a 3X

NEXT ERASE MORE

Line061 ø227

NEXT ERASE MORE

Line061 øLogit

NEXT ERASE MORE

Line061

NEXT ERASE MORE

Messages & Calls

MSG CALLS

Hold or releas e your active call before entering Ca l l Log.

The external line is in use.

The repeat call counter, shown with time and date, indicates the number of calls you have received from the same caller.

This call was answered at another telephone (227).

This call was logged manually.

This call was not answered.

There are one or more items in your message waiting list, and there are one or more new item s in your Call L og. Press

≤

¡âß

to change the first line of the display to the current

time and date.

New calls begin

You have viewed your last old log item and now you can view your new log items.

No info to log

No log assigned

No resume item

No informat io n is available for the call.

No log space has been assigned to the telephone.

The resume item has been removed because of Autobumping, repeat call update, or log rea ll oca tion while you are looking at the Call Log.

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

Telephone Features Programmi ng Guide

82 Chapter 8 Track your incoming cal ls

P0937240 02

Chapter 9 Customize your telephone

You can customize your telephone to suit your ne eds. You can check the functions of b ut tons using button inquiry. You can also:

• change the contrast of display

• change the language

• adjust the ring type and volume

• change button assignment

Adjust the contrast on the display

1 Press ≤•‡. 2 Pr e ss a number on the dial pad to select the contrast level you prefer. 3 Press ≥ to save your settin g.

and

On a two-line telephone, you can use the number of contrast levels available varies from one telephone mo del to another.

DOWN

Change the language on the display

You can select the language that appears on the display of each telephone. System software supports four language options: Primary, Alternate, Alternate 2, and Alternate 3. All telephones default to the Primary language at installation. Table 4 shows the different language options available to each telephone. See “Language options” on page 83.

Table 4 Language options

Language feature code Language

≤•ﬁ‚⁄

≤•ﬁ‚¤

≤•ﬁ‚‹

≤•ﬁ‚›

If you program ≤•ﬁ‚⁄ to a memory b ut ton, yo u can press that b utt on unt il t he l anguage you want appears on the display. You cannot program ≤•ﬁ‚¤, ≤•ﬁ‚‹ or ≤•ﬁ‚› to a memory button.

Language - Primary Language - Alternate Language - Alternate 2 Language - Alternate 3

display buttons to adjust the contrast. The

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84 Chapte r 9 Customize your telephone

Change the type of ring

You can select one of four different rings for your t elephone. This selection makes it eas ie r to identify your telephone in an open office.

1 Press ≤•ﬂ. 2 Press ⁄, ¤, ‹, ›, or

You hear the selected ring for two seconds.

3 Repeat until you hear the ring you like, then press ≥ or

Adjust the Ring volume

1 Press ≤•°‚.

The telephone rings.

to adjust the volume: left end to decrease, and right end to increase.

2 Press √

Button Inquiry

You can check the function of any line, intercom, or programmed button on your Business Communications Manager telephone by pressing

≤•‚ and a button. On the T7100 telephone, Button Inquiry shows your internal number followed by the function assigned to your single memory b u tton.

061 <LINENAME>

SHOW OK

123456789012345...

VIEWâOK

221 <SETNAME>

NEXT VIEWâ

SHOW OK

Press a button

EXIT

The display sho ws the number and name of the line. Press to view the redirection status of the line.

Press £ or press long to fit on the display. Press ≥ or

VIEWâ

to view a number that is too

áVIEW

when done.

The display shows the directory number of the telephone, and

to see the first line as signed to

the assigne d na me. Press

ring at the intercom button.

The name of the feature assigned to a button appears on the

for

display when you press the b ut ton . Press £ or

SHOW

additional information.

when

Press the button you want to check. Press ≤ or

EXIT

finished.

SHOW

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

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Programming feature codes

You can program a feature code to a memory button.

Any memory button not programmed as an exte rnal or internal line, target line, Answer button , or Handsfree/Mute button, is available for feat ures.

1 Press ≤•‹. 2 Pr e ss the memo ry button you want to program wit h a feature. 3 Enter the appropriate feature code you want to assign to the button.

You cannot program the following feature codes on a memory button: Long Tones and any code beginning wit h • except ≤•ﬁ‚⁄ (Language Option) and ≤•‡ (Contrast Adjustment).

Note: When yo u progra m a but ton with the line pool f eature cod e, you must ente r a line pool access code after the feature code. The pr ogrammed line pool button accesses a specific line pool, not the line pool feature.

Chapter 9 Cu sto mi ze yo ur tel eph one 85

Erase a feature button

1 Press ≤•⁄. 2 Press the feature button.

to erase the button.

3 Press ≥ or

SHOW OK

Enter code:

F__

QUIT CLEAR

Feature code:

QUIT

Feature moved

The name of the feature assigned to a button appears on the display when you press the button. more information available. Press £ or

If you are checking a speed dial but ton, enter the tw o-digit spe ed dial code that you w ant to check.

Enter the feature code, or press ® or programming or accepts the entry when you enter a valid feature code.

Press ≤ and enter the feature code you want to assign to the button. Check that the code is valid.

You have prog ra mmed a button with a f eature programmed on another but ton. The feature has moved to the button you just programmed. The original button is now blank.

for additional information.

SHOW

to clear the numbers entered. The system

CLEAR

SHOW

appears when there is

to end

QUIT

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86 Chapte r 9 Customize your telephone

Press a button

EXIT

Program and HOLD

Press the button you want to check. Press ≤ or finished.

Enter the number you w a nt t o pr ogr am and pres s ≥. To erase the button, press ≥.

Program and OK

QUIT OK

Enter the number you want to program and press the button, just press ≥ or

For other displays, see Appendix B, “Common display prompts and error messages,” on

page 137.

Default button assignments

During Startup, the installer chooses one of the available templates. Default features are assigned automatically t o the p rogrammab le b utt ons on t elephones in t he syst em, and vary with t he temp late and the telephone. The default features appear in the follo wi ng tables in this chapter.

Rules of default button assignment

EXIT

when

. To erase

Line and Intercom buttons assigned by default templates can be changed in programming. Handsfree/Mute and answer button features are not assigned by default. If these features are defined, however, they are automatically assigned to specific buttons, as described on this and the following page. None o f these b utto ns are avail able on the T7100 telephones. Refer to “T7316 and

T7208 telephone button defaults” on page 88.

The T7316 and T7208 telephones can have up to eight Intercom buttons. They appear above the Handsfree button at the bottom right-hand corner on your telephone.

Each telephone can have up to four answer buttons. They appear above Intercom buttons in the right column and continue up from the bottom in the left column, replacing the features on those buttons.

External line buttons appear in ascending line order, starting at the top button in the left column (the top button on the T7208 telephone). If more than eight external l in es are assigned to a T7316 telephone, or more than 12 to a M7324(N) telephone, assignment continues down the buttons on the right column, erasing th e feature codes on those butt ons. Line b uttons ha ve pri ority ov er feature access buttons except for the Handsfree, Intercom, or answer buttons.

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Chapter 9 Cu sto mi ze yo ur tel eph one 87

T7316 Button mapping

Button mapping for the T7316 telephone is unique because this telep hone has more buttons than the other telephone t ypes. Inte rnal autodi al numbers ar e assigne d to b uttons, 1 1, 13, 15, 17, 19, a nd

21. Programmed e xternal l ine b uttons a ppear in de scending l ine order starti ng with b utton 1 . When more than five external lines are programmed, assignment continues on button 6 and continues in descending order.

Programmed intercom buttons appear on buttons 9 and 10. When you require more than two intercom buttons, you can use button 8. When the Handsfree feature is programmed to your telephone, the feature appears on button 10, moving intercom button(s) up one position.

Programmed telephone features are assigned to the remaining available buttons. Default internal autodial numbers are assigned to the eight programmable buttons at the top of your T7316 telephone . Figure 7 shows the button number assign ments on the T7316 telephone. See “Button

assignment on the T7316 telephone” on page 87.

Figure 7 Button assignment on the T7316 telephone

11 13

15 01 02 03 04 05

23 25

27 29

31 33

24 26

17 19

21 06 07 08 09 10

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88 Chapte r 9 Customize your telephone

T7316 and T7208 telephone button defau lts

The default button assignments for the T7316 and T7208 telephones depend on the template applied. Table 5 shows the button assignment template for the T7316 telephone. See “T7316

button assignment template” on page 88. Refer also to “Telephone buttons” on page 25.

Table 5 T7316 button assignment template

PBX Button Number DID

DND 01 Line Transfer 02 Transfer Call Forward 03 Call Forward Pick-Up 04 Pick-Up Page-General 05 Page-General Conference 06 Conference Last No. Redial 07 Last No. Redial Intercom 08 Intercom Intercom 09 Intercom Handsfree/Mute 10 Handsfree/Mute

Table 6 shows the button assignment template for the T7208 telephone. See “T7208 b ut ton

assignment te m p la te ” on page 88.

Table 6 T7208 button assignment template

PBX Button Numbers DID

Pick-Up 01 Line Transfer 02 Transfer Last No. Redial 03 Last No. Redial Page-General 04 Page-General Conference 05 Conference Intercom 06 Intercom Intercom 07 Intercom Handsfree/Mute 08 Handsfree/Mute

M7324 Button mapping

Button mapping for the M7324 telephone is unique because this telephone has a different layout and more buttons than the other telephone types. Programmed external line buttons appear in descending line order starting with button 1.

Programmed intercom buttons appear on buttons 23 and 24. When you require more than two intercom buttons, you can use button 22. When the Handsfree feature is programmed to your telephone, the feature appears on button 24, moving intercom button(s) up one position.

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Chapter 9 Cu sto mi ze yo ur tel eph one 89

Programmed telephone features are assigned to the remaining available buttons. Figure 8 shows the button number assignments on the M7324 telephone. See “Button assignment on the M7324

telephone” on page 89.

Figure 8 Button assignment on the M7324 telephone

01 02 03 04 05 06

07 08 09 10 11 12

13 14 15 16 17 18

19 20 21 22 23 24

M7324(N) telephone button defaults

The default b utton as signments f or the M7324(N) telephone de pend on the te mplate appl ied. Table 7 shows the but ton assignment template for the M7324(N) telephone. See “M7324(N) b utton

assignment te m p la te ” on page 89. Refer also to “Telephone buttons” on page 25.

Table 7 M7324(N) button assignment template

PBX Button number DID

01 02 03 04 05 06 07 08 09 10

ºLine <xx>



Telephone Features Programmi ng Guide

90 Chapte r 9 Customize your telephone

ºSaved No.





11 12 13 14 15 16 17 18 19 20 21 22 23 24

ºSaved No.





T7100 telephone button defaults

For all templates assigned to the T7100, the one programmable button on the T7100 telephone is

Note: The default Page button activates the External Page option (≤ﬂ¤).

Move line buttons

You can move external lines to different buttons on your telephone.

1 Press ≤•°⁄. 2 Press the line button you want to move. 3 Press the button to which you want to move the line. 4 Press ®.

You cannot move intercom, answer or Handsfree/Mute buttons on a CAP module.

Exchanged

Invalid location

The two buttons you selected have exchanged position.

You tried to move a line to a button that cannot be a line button, such as an intercom button, Handsfree/Mute button, or an answer button.

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Chapter 9 Cu sto mi ze yo ur tel eph one 91

Move line from:

Move line to:

Press the button of the line you want to move. Press ≤ or

when you have finished moving lines.

QUIT

Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line an d feature, switch places.

Press a line

The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line.

Hide the message or calls indication

The display that shows you have messages or calls can be replaced with the curre nt time and date.

If you are using a telephone with a one-line display, the message or call indication is hidden.

1 Press ≤°‚ﬂ.

The current time and date appears on the first line of the display.

2 Press

calls.

or ≤ﬂﬁ to see your messages, or press

MSG

or ≤°⁄¤ to see your

CALLS

Restore the messages and c al ls indication

You can retrieve yo ur messag e an d call infor mation by using t he disp lay buttons that appe ar on t he second line of the display.

Press ≤£°‚ﬂ to retrieve a message and call information.

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92 Chapte r 9 Customize your telephone

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Chapter 10 Hunt Groups

The Hunt Groups feature allows access to a group of Business Communications Manager telephones by entering a single extension number. This ensures that calls easily route to the appropriate group.

Hunt Groups are used in conditions where a group of people performing the same task answer a number of related telephone quer ies. Some typical uses of Hunt Groups are:

• a sales department answering questions on product prices or ava ilability

• a support department answering questions describing the operation of a product

• an emergency department answering cal ls for help

As an example, consider Hunt Gr oups that route calls t o a support service s uch as a help line for a software comp any. Specialists handling Product A can be in one group, and specialists handling Product B can be in another group. Incoming cal ls hunt for the next availa ble telephone in the group. If no telephone is available, the call is placed in a queue or is routed to an overflow telephone.

You can make programming changes to the following Hunt Group settings:

• members of a group and member position in a group

• line assig ned to a group

• distribution of incoming ca lls

• how long the system looks for availa ble members

• where a call goes if all members are busy

Features affected by Hunt Groups include:

• Call Forward All Calls

• Call Forward No Answer

• Call Forward on Busy

• Group Pickup

• Transfer via Hold

• Priority Call

• Line Redirection

• Page Zones

• Voic e Cal l

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94 Chapter 10 Hunt Groups

Members of the group

Members of the group c an b e any telephones in the system or portable tel ephones. Each telephone can be in more than one Hunt Gro up, and consi dered a memb er in each Hun t Group, increa sing the total number of members in the system.

There is only one appearance of the same Hunt Group on a set. Hunt Group extension numbers cannot be members of other Hunt Groups . An extensi on number can be rela ted with a member of a Hunt Group and is called a member extension number.

Distribution mode

There are three modes of call distribution:

• Broadcast—rings e ve ry set in the group at th e same time. Cal ls are h andled one at a ti me; other

calls are put in a queue. When a call is picked up, the call next in the queue is shown to the Hunt Group without having to wait for queue time-out.

In Broadcast mode you can program all the attendants in the group to share the load of answering large volumes of calls. All sets automatically display the calling line identification (CLID), if available. A known e xample is a fund raisi ng campa ig n where a grou p of op erators are waiting to take each call as it comes in.

• Sequential—starts the cal l at the f ir st set in the Hunt Group and distr ibution is complete when

the first free set is found. Simultaneous calls can be shown. Distribution is order based. In Sequential mode, you can progr am your top salespe rson to be the f ir st member of the group

to receive incoming calls.

• Rotary (Cyclic)—the call starts at the set after the one which answered the last call.

Distribution is complete when the next free set is found. Simultaneous calls can be shown. Distribution is order based.

In Rotary (Cyclic) mode, you c an ensure that al l your he lp line people recei v e call s on an eq ual basis, instead of one person receiving most of the calls. The call rings at one set at a time in a rotation.

If a Hunt Group has available members but no one answers the call, the call routes through the Hunt Group list until either a person answers the call or the queue time-out occurs. In the second case, the call routes to the overflow position. After a call goes to the overflow position it is no longer a Hunt Group call.

For information about Hunt Groups, see the Business Communications Manager Programming Operations Guide.

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Chapter 11 Telephone features

This chapter sho ws you how to:

• move a telephone

• prevent a call from ringing at a telephone

• turn Privacy on and off

• use the Handsfree and Mute features

• time a call

• recover from an accidental disconnect

• play music in the background

Moving telephones

Caution: You can be require d by l a w to repor t any telephone mo v es to yo ur loc al

telecommunications carrier or 911 service provider. Fo r more deta ils, ask your local carrier, your local 911 service provider, and/or your local telecommunications service provider .

When automatic telephone relocation is enabled in programming by your installer, you can move your telephone from one jack to another without losing any of its custom programming.

Hunt Groups

Business Communications Manager allows you to establish Hunt Groups in your system. A Hunt Groups is a group of telephones that is accessible by entering a extension number . The Hunt Groups feature ensures calls route to the appropriate people. For more information about Hunt Groups see Chapter 10, “Hunt Groups,” on page 93.

Prevent calls from ringing at your telephone

You can prevent call s from ringing at your te le phone, either when you are a way from your desk or while on another call with the Do Not Disturb (DND) feature.

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96 Chapter 11 Telephone features

Use Do Not Disturb

After you turn Do Not Disturb on, calls are forwarded to the prime telephone when there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call can be answered by that person. (The Delayed Ring Transfer feature transfers all calls not answered, to the prime telephone after a defined time.)

Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls appear as normal intercom cal ls.

Cancel Do Not Disturb

Press ≤£°ﬁ to cancel Do not Disturb.

Allow calls

Your telephone receives calls normally.

Stop calls

Press ≤°ﬁ to stop calls from r inging at your telephone.

You only receive prio rity ca lls at your te lephon e. A li ne b utt on fla shes whe n you rece i v e a c all, but the call does not ring.

Refuse to answer a call

If your telephone rings whil e you are on a cal l , you can refuse to answer the second call, even if i t is a priority call.

To refuse a call, press ≤°ﬁ while your telephon e i s ringing.

Turn Privacy on or off for a call

You can configure lines in your system to have automatic privacy. With a line not programmed with pri va cy, anyone with the line assigned to thei r tele phone can join your call b y pressi ng the l ine button. With a line programmed with privacy, one person at a time can use the line.

Privacy control cannot be for internal or conference calls.

When another telephon e joins a ca ll, the pa rticipa nts on the ca ll hear a tone, an d a message app ears on the telephone display. It is not possible to join a call without everyone hearing this tone.

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Note: The Privacy fe ature does not apply to target line calls.

Chapter 11 T elephone features 97

Create a conference call by releasing privacy

With a line programmed with privacy, you can turn privacy off to allow another person with the same line to joi n in your conversation an d form a confere nce. All the rules for a conference apply but there is one line in use, instead of the normal two. This means that you cannot split a conference set up using Priv acy.

1 Press ≤°‹. 2 Tell the other person to press the line button and join your conversation.

Only two Business Communications Manager telephones and the external caller can take part in this kind of conference.

Make a call private

With a line programmed not to have privacy, you can turn privacy on for a call, preventing other people with the same line from joini ng.

Press ≤°‹ to make a private call.

Handsfree and Mute

You must assign the ability to use Handsfr ee to on or of f for ea ch telephone. Al so program th e type of Handsfree. See “Change Handsfr ee for a telephone” on page 98. You must also turn on Handsfree for a telephone to use a headset.

Answer calls without lifting the handset

1 Press the line button for the ringing call. 2 Press the handsfree button. The telephone’s internal microphone and speaker automatically

turn on.

Handsfree is not available for a T7100 telephone.

Note: Direct your voice toward the telephone. The nearer you are to the telephone, the easier it is for the microphone to transmit your voice to your listener.

Make calls without lifting the handset

1 Press the handsfree button. The telephone’s internal microphone and speaker automatically

turn on.

2 Dial your call. 3 Speak normally.

Telephone Features Programmi ng Guide

98 Chapter 11 Telephone features

Mute Handsfree

office while you are on a handsfree call. The display reads

2 Press the handsfree button to turn the microphone back on again and continue your handsfree

call.

Change a normal call to handsfree

1 Press the handsfree button. 2 Hang up the handset.

Change a handsfree call to a normal call

To switch from handsfree, lift the handset.

Handsfree

The indicator next to the handsfree button is solid when you have Handsfree turned on. It flashes when you mute the microphone.

Microphone Muted

Wait for you r caller to fini sh speaking before you spe ak. Th e mi crophone and speaker cannot both be on at the same time. Your caller’s voice can be cut off if you both speak at the same time. Interruptions such as a tapping pencil can be loud enough to turn on your microphone and cut off your caller’s speech.

To prevent an echo, keep the area around your telephone free of paper and other objects that can screen your microphone. Turn down the microphone’s volume (press the left end of √ while speaking) to pre v ent fe edback. When you chan ge the v olume le v el, bot h the microphon e and speaker volume adjust to prevent feedback problems.

Position the telep hone so that any una voidable loca l noi se (such as an air conditio ner) is behind it. This position limits the amount of back ground noise.

Note: In open office environments , use the handset when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.

Change Handsfree for a telephone

You can program the type of Handsfree used with each telephone or activate Handsfree Answerback.

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Handsfree Answerback

Handsfree Answerback allows you to answer a voice call without lifting the handset. Handsfree Answerback is always turned off for a T7100 telephone.

You can turn Handsfree Answerback on or off for a telephone programmed to use Handsfree. You need to star t a Unified Manager session to progra m this fea ture. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Hearing aid compatibility

The handsets on all system telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone.

Call Duration Timer

Press ≤‡‡ to see how long you were on your last call, or how long you have been on your current call.

Chapter 11 T elephone features 99

221 02:47

Line061 01:45

The display shows the last call you made, or the current call, and the total elapsed time in minutes and seconds.

You parked your last call. You cannot see the length of time a call was parked.

Accidental disconnect

If you accidentall y drop the handse t back in to the tele phone cr ad le whil e answe ring a call , you ca n retrieve the call.

Pick up the handset again or press the handsfr ee butt on within one sec ond to reconnect to you r call.

Disconnect supervision

When disconnect supervision is assigned to a line, the system detects when an external caller hangs up and releases the line for other uses. The installer assi gns disconnect supervision.

Time

Press ≤°‚‹ to display the current date and time while you are on a call.

Telephone Features Programmi ng Guide

100 Chapter 11 Telephone features

Press ≤°‚ﬂ to display the static time.

Press ≤ £°‚ﬂ

to cancel the static time feature.

Background Music

Press ≤°ﬂ to listen to music through your telephone speaker.

Your installer makes this feat ure avail able to all telephones in programming. You need to supply a music source, such as a radio, which is attached to your system.

Warning: According to U.S. copyri gh t law, a license can be required fro m th e American Society of Compos ers, Aut hors and Pu blishers or a simila r or ganizat ion if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system. Nortel Networks hereby disclaims any liability occurring as a result of f ailure to get a license.

Cancel Background Music

Press ≤£°ﬂ. The music stops automatically if you make or answer a call.

P0937240 02

Avaya BCM 2.5 Telephone Features User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Before you begin

Emergency 911 Dialing

Te xt conventions

Acronyms

Related publications

Unified Manager

Telephone types

Telephone installation

Name a telephone or a line

Extension numbers

Line assignment

Prime line

Private line

Target line

Overflow call routing

Telephone buttons

Buttons under the display

Memory buttons

Program buttons

Ring types

Distinctive Line Ring

Call Ringing

Call Answering

Line buttons

What line indicators mean

Information about a call on the display

Call Information for a specific call

View Call Information before or after answering

View Call Information for a call on hold

Make Call Display information appear automatically at a telephone

Change which call information appears first

Priority Call

Answer calls at a prime telephone

Central answering position (CAP) module

Customize your CAP module

Monitor telephones with the CAP module

Release button

Pick up a call ringing at another telephone

Directed Pickup

Group Pickup

Change a telephone’s pickup group

Trunk Answer

Answer buttons

Listen to a call as a group

Cancel Group Listening

Line pools

Use a line pool to make a call

Program a line pool feature code

Line buttons

Select how you dial your calls

Standard dial

Automatic dial

Pre-dial

Receive a busy signal on an internal call

Priority Call

Program a telephone to make priority calls

Make a priority call

Ring Again

Turn on Ring Again

Cancel Ring Again

Message

Create a Conference Call

Disconnect one party

Separate holding of two calls

Put a conference on hold

Split a conference

Leave a conference call

Autodial

Select a line for Autodial

Use intercom as the line for Autodial

Last Number Redial

Prevent Last Number Redial

Speed Dial

System Speed Dial codes

Personal Speed Dial