Avaya BCM 2.5 Telephone Features User Manual

Part No. P0937240 02

Return to Menu

Business Communications Manager 2.5

Telephone Features Programming Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft C orporation. All other trademarks and registered trademarks are the property of their respective owners.

P0937240 02

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Emergency 911 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Name a telephone or a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Extension numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Line assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Private line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Target line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Overflow call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

One-line and two-line displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Buttons under the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Program buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents 3

Chapter 2

Answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Ring types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Distinctive Line Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

What line indicators mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Information about a call on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Information for a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

View Call Information before or after answering . . . . . . . . . . . . . . . . . . . . . . . . . . 31

View Call Information for a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Make Call Display information appear automatic ally at a telephone . . . . . . . . . . . 32

Change which call information appears first . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Telephone Features Programming Guide

4 Contents

Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Answer calls at a prime telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 3

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Select how you dial your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Receive a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Create a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Central answering position (CAP) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Customize your CAP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Monitor telephones with the CAP modul e . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Release button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Pick up a call ringing at another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Change a telephone’s pickup group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Answer buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Listen to a call as a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cancel Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Use a line pool to make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Program a line pool feature code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Standard dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Automatic dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Pre-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Program a telephone to make priority calls . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Make a priority call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Turn on Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Cancel Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Disconnect one party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Separate holding of two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Put a conference on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Split a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Leave a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

P0937240 02

Contents 5

Chapter 4

Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Select a line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Use intercom as the line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Prevent Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

System Speed Dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Save a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Dial a saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Prevent Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Chapter 5

Handling calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Use Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Retrieve a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Hold automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Listen on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Transfer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Transfer external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cancel a transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Park a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Retrieve a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Chapter 6

Forward your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Override Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Change the automatic Call Forward settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Change Call Forward no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Change the delay before a call is forwarded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Call Forward on busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Telephone Features Programming Guide

6 Contents

Chapter 7

Communicating in the office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Allow a telephone to redirect calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

How Line Redirection is different from Call Forward . . . . . . . . . . . . . . . . . . . . 66

Turn on Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Cancel Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Turn the redirect ring for a telephone on or off . . . . . . . . . . . . . . . . . . . . . . . . 67

Make a page announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Page Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Activate and deactivate the Page feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Create page zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using Page with external equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Send a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Cancel a message you have sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Review your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Reply to a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Reply to a message using an analog telephone connected to an ASM . . . . . 73

Remove items from your message list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Remove items from your message list using an analog telephone connected to an ASM

View messages you have sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Make a Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Mute Voice Call tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Answer a Voice Call using Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . 75

Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cancel Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Chapter 8

Track your incoming calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

P0937240 02

Call Log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Log a call manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Delete old log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

View your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

View a Call Log item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Erase log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Contents 7

Make a call using Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Create a password to your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Change your Call Log password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Delete an assigned password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Program a telephone to log calls automatically . . . . . . . . . . . . . . . . . . . . . . . 80

Chapter 9

Customize your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Adjust the contrast on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Change the language on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Change the type of ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Adjust the Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Button Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Programming feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Erase a feature button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Default button assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

T7316 Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

T7316 and T7208 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . 88

M7324 Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

M7324(N) telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

T7100 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Move line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Hide the message or calls indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Restore the messages and calls indication . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Chapter 10

Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Members of the group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Distribution mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Chapter 11

Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Prevent calls from ringing at your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Use Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Cancel Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Stop calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Refuse to answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Turn Privacy on or off for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Create a conference call by releasing privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Telephone Features Programming Guide

8 Contents

Handsfree and Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Hearing aid compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Call Duration Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Accidental disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Disconnect supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Make a call private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Answer calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Make calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Mute Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Change a normal call to handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Change a handsfree call to a normal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Change Handsfree for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Cancel Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Chapter 12

System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1

Network name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Name and number blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Use alternate or scheduled services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Restriction service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Routing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Turning services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Turn services on and off using feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

View active services from a two-line display telephone . . . . . . . . . . . . . . . . . . . 103

View active services from a one-line display telephone . . . . . . . . . . . . . . . . . . . 104

User passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Registration password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Log password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Special telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Direct dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Change direct dial telephone assignments . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Hotline bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Make a telephone a hotline telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Control telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Set lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

P0937240 02

Contents 9

Change Set Lock programming for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . 107

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Turn the auxiliary ringer on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Host System dialing signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Prevent a telephone from using Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Long Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Run/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Wait for Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Pulse or tone dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Pulse dialing for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Access your system from an external location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Class of Service (COS) passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Change your Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Maintain security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Remote access over the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Service provider features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Call the number where your calls are forwarded . . . . . . . . . . . . . . . . . . . . . 113

Automatic Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Automatic Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Chapter 13

Hospitality Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Types of telephone set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Common set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Hospitality Services (HS) admin set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Alarm time (AL) feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Program the Alarm time feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Change or cancel an Alarm time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Cancel an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Turn off an Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Hospitality Services admin alarm feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Room occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Programming the state of a room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Telephone Features Programming Guide

10 Contents

Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Hospitality passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Chapter 14

Portable telephone and handset features . . . . . . . . . . . . . . . . . . . . . . . . . 121

Portable telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Portable telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Chapter 15

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Room condition from a room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Room condition with a Hospitality service admin set . . . . . . . . . . . . . . . . . . 119

Desk admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Room condition password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Wireless Portable Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Wireless Call Forward No Answer enhancement . . . . . . . . . . . . . . . . . . . . . 123

Alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Test the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Test the telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Test the telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Test the speaker in the telephone handset . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Test the telephone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Test the telephone speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Test the power supply to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Appendix A

Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Features sorted by activation code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Appendix B

Common display prompts and error messages . . . . . . . . . . . . . . . . . . . . 137

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

P0937240 02

Figures

Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones . . . . . . . . . . . . . 20

Figure 2 Installing a T7316 telephone (North America) . . . . . . . . . . . . . . . . . . . . . 21

Figure 3 Mounting a T7316 telephone with a stand on the wall . . . . . . . . . . . . . . 22

Figure 4 Mounting a T7316 telephone without a stand on the wall . . . . . . . . . . . . 23

Figure 5 Display buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Figure 6 CAP module with M7324 and M7324N telephones . . . . . . . . . . . . . . . . . 34

Figure 7 Button assignment on the T7316 telephone . . . . . . . . . . . . . . . . . . . . . . 87

Figure 8 Button assignment on the M7324 telephone . . . . . . . . . . . . . . . . . . . . . . 89

Figures 11

Teleph one Features Programmi ng G uide

12 Figures

P0937240 02

Tables

Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 2 Telephone button functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 3 Substitutes for buttons on a one-line display telephone . . . . . . . . . . . . . . 26

Table 4 Language options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Table 5 T7316 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Table 6 T7208 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Table 7 M7324(N) button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Table 8 Tones and what they mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Table 9 Features available to a portable telephones in the system . . . . . . . . . . 122

Table 10 Features sorted by feature name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Table 11 Features sorted by activation code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Tables 13

Teleph one Features Programmi ng G uide

14 Tables

P0937240 02

Preface

This guide provides information about how to program a Business Communications Manager telephone. This in formation inclu des items s uch as prog ramming pe rsonal sp eed dials , tran sferrin g a call, and using special features. Some of the features included in the Business Communications Manager telephone syst em ar e:

• conference call s

• group listening

• group pickup

• directed pickup

• call tracking

This guide is aimed at the day-to-day oper at ors of the Business Communications Ma nager telephone system.

Before you begin

Plan the programming changes you want to make before you begin. Record the changes so that you have the information at hand. For example, before you program system speed dial numbers, create a record so that you have all the numbers and codes availa ble.

Programming applies to both North America and International telephones in your Business Communications Manager system.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system.

State and local re qui rements for support of Emergency 911 Dialing service by Customer Pre mi se s Equipment vary. Ask your local telecommunications service provider about compliance with applicable laws and regulations.

Emergency 911 Dialing may not apply to International systems.

Te xt conventions

This guide uses the following text conventions:

angle brackets < > Indicate the generic title on the telephone display.

Example: When querying a feature button.

Bold

Indicates a programming level within the telephone menu. Example: Terminal & Sets programming level

appears in angle brackets.

Telephone Featur es Pr ogramming Guide

16 Preface

ClearDisplay font

italic text Indicates new terms and book titles.

Forward slash /

Acronyms

This guide uses the following acronyms:

AL Alarm ASM Analog Station Module ATA Analog Terminal Adapter BLF Busy Lamp Field BRI Basic Rate Interface CAP Central Answering Position

Indicates what appears on the telephone display. Example:

Example: Business Communicat ion s Manager Telephone Feature Card.

Separates names where two actions are assigned to one button. Example:

CALL

Run/Stop.

CFB Call Forward on Busy CFAC Call Forward All Calls CFNA Call Forward No Answer CLID Calling Line Identification COS Class of Service DID Direct Inward Dial DISA Direct Inward System Access DN Directory Number (Extension Numb er) DND Do Not Disturb DLR Distinctive Line Ring DRP Distinctive Ring Pattern DRT Delayed Ring Transfer ERC Express Routing code HS Hospitality S ervices IP Internet Protocol ISDN Integra ted Services D igital Network ISO International Organization for Standardization PBX Priv ate Branch Exchange PRI P r im ary Rate Int erface

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RC Room Condition RJXX Registered Jack XX (Where XX is used to denote numbers, for

RO Room Occupancy SLR Selective Line Redirection URL Unif or m Resou rce Locator

Related publications

For more infor ma ti on about using Business Communications Ma nager 2.5, refer to the follo wing publications:

• Business Communications Manager Installation and Maintenance Guide

• Business Communications Manager Programming Operations Guide.

This document provides more information about using Unified Manager.

• Business Communications Manager DECT Installation and Maintenance Guide

Preface 17

example: 45 or 5.)

Telephone Featur es Pr ogramming Guide

18 Preface

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Chapter 1 Introduction

Your Business Communications Manager telephone system has many features that you can customize to keep up with changes in your workplace.

Unified Manager

Unified Manager is the tool used to program settings for the system telephony features, and settings for each telephon e and external li nes. Multiple levels of prog ramming are a ccessible through Unified Manager. You access the Business Communications Manager Unified Manager from your web browser. For more information about navigation and making selections using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Telephone types

Figure 1 shows the three different Business Series Terminal s, as well as the M7324 and M7324N telephones. See “T7100, T7208, T7316, M7324 and M7324N telephones” on page 20.

Telephone Featur es Pr ogramming Guide

20 Chapter 1 Introduction

Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones

T7100

T7316

M7324N

T7208

M7324

Telephone installation

If you are connecting a Busine ss Communications Mana ger telephone for t he firs t time, refer to the following illustrations and ste ps.

1 Disconnect the line cord from the wall socket before trying to carry out any work on the

telephone.

2 To remo v e an y o f the cords, press the r eleas e lat ch on t he plug a nd care full y pu ll th e plug from

the socket.

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Chapter 1 Introduction 21

3 Connect the handset cord to the jack labelled with the telephone icon and route the cord as

shown.

4 If you are using a headset, route the cord along the channel in the base and connect the cord to

the telephone jack that is lab elled with th e headset icon.

5 Route the line cord through the support and connect the cord to the telephone jack that is

labelled with the jack icon.

6 Attach the support using either pair of slots; to rai se the back of the telephone to its highest

position, use these slots.

7 When the above work is complete, plug the line cord back into its wall socket. Figure 2 shows the T7316 installation procedure . See “Installing a T7316 telephone (North

America)” on page 21.

Figure 2 Installing a T7316 teleph one ( North Amer ic a)

Figure 3 shows the T7316 and stand wall mounting procedure. See “Mounting a T7316 telephone

with a stand on the wall” on page 22.

Telephone Features Programmi ng Guide

22 Chapter 1 Introduction

Figure 3 Mounting a T7316 telephone wi th a stand on the wall

Figure 4 shows the T7316 without a stand wall mounting procedure. See “Mounting a T7316

telephone without a stand on the wall” on page 23.

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Figure 4 Mounting a T7316 telephone without a stand on the wall

Name a telephone or a line

Chapter 1 Introduction 23

You can assign names to identify external lines, target lines, and your colleagues’ telephones. During a call, the name (if programmed) appears on the telephone display instead of the external line number or internal telephone number of the caller. You need to start a Unified Manager session to progra m this f eatur e. F or mo re inf ormati on about progra mming u sing Uni f ied Mana ger, see the Business Communications Manager Programming Operations Guide.

Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols.

Note: You can give the same name to a telephone and a line in your system. Use

initials, abbre v iati ons, or e ven nicknames to give each t elepho ne a un ique na me t o

avoid confusion.

Extension numbers

Each telephone in the system has an extension number. The length of extension numbers in your system can range from two to seven digits. All numbers in your system are the same length. Your installer assigns the length of extension numbers, called the extension length. The default extension length is three.

To find out your internal number, use the Button Inquiry feature (≤•‚) from an intercom button. On the T7100 telephone, Button Inquiry shows your internal number followed by the function assigned to the memory button.

Telephone Features Programmi ng Guide

24 Chapter 1 Introduction

Line assignment

You can assign any of the lines in your system to any of your telephones. Your installer assigns lines to telephones. Assignments for lines are:

• appear only

• appear and ring

• ring only

Lines assigned to a telephone automatically have a line button on that telephone, when a button is available. The T7100 telephone has no line buttons.

Prime line

You can program your telephone to select an internal, or external line, or a line pool automatica lly when you lift the handset. This is your prime line.

Private line

A priv at e lin e is limit ed to a sele cted t eleph one. You can pick up calls put on hold, or not ans were d on a private line, only at the prime telephone.

Target line

A target line routes a call directly to a selected telephone, or group of telephones. Target lines are only for incoming calls. A single incoming li ne can provide connections to sev eral diff er ent target lines. Target lines allow each person or department in the office to have their own number without having a separate external line for each number.

Overflow call routing

If a call comes in to a target line that is busy, the system routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line, or if you cannot direct a call to a target line, the call goes to the prime telephone for the external line.

Overflow routing for incomin g calls uses the r o uting servi ce programm ed by your instal ler. Service must be active for overf low routing to operate. Overf low routing is no t available in normal service.

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Note: When you make a call and the programmed route is busy, you hear the

expensive route warning tone and see a display indicating the use of an expensive

route. To avoid using the normal, expensive route, release your call.

Because overflow routing directs calls using different li n e pools, a call might be

affected by different line filters.

Telephone buttons

This guide shows the Business Series Terminals buttons. Table 1 shows which buttons to use on the differen t types of Nortel Networks telep hones. See “Telephone buttons” on page 25.

Table 1 Telephone buttons

Chapter 1 Introduction 25

Button Name T7100, T7208, T7316

Feature Handsfree Bottom right-hand button Mute Hold Volume Control Release

You can enter ≤,

≤

≥

√

, or ƒ and the code to use a feature. For example: Press

M7100, M7208, M7310,

M7324

M7100N, M7208N,

M7310N, M7324 N

√

≤·°⁄ to access your mailbox.

The T7100telephone works differently from other telephones on your system because it does not have l ine b u ttons. Where ot her t elepho nes ca n r equire that you se lect a line b utt on to a nswe r a ca ll, on the T7100 telephone you pick up the handset. Where other telephones require you to select a line button to take a call off hold, you press ≥ on the T7100 telephone.

On T7100 telephones, you can answer a second call by pressing ≤. Your active call is put on hold and you connect to the waiting call. You can have no more than two active calls at one time.

T abl e 2 show s the but tons and their functions for each telephone . See “T el ephone but ton functions ”

on page 25.

Table 2 Telephone button functions

Dial pad Used for dialing numbers and for entering numbers and letters when

Display Shows instructions for cal ling and programmin g.

Display buttons The current use appears on t he display above each button.

Memory buttons Dial a number or feature code stored on the button.

Feature button Allows you to enter a feature code while using or programming the

Hold button Puts an active call on hold.

Release button Hangs up an active call or ends programming.

you are programming.

telephone.

For more info rmation about telephone buttons, refer to your Telephone User Card.

Telephone Features Programmi ng Guide

26 Chapter 1 Introduction

One-line and two-line displays

The T7100 and T7208 telephones have a one-line display. The T7316 and M7324(N) telephones have a second line on the di splay which shows the functions of the three buttons below it. Figure 5 shows the different types of telephone display buttons. See “Display buttons” on page 26.

Figure 5 Display buttons

Contrast level 2

DOWN UP OK

Contrast level 2

DOWN UP OK

Contrast level 2

DOWN UP OK

Display buttons

Some display buttons, such as

TRANSFR

display. Other display b u ttons, such as

and

ALL

, are shortcuts that are only available on a two-line

and

, perform a function necessar y to proceed . Table

SHOW

3 shows display button functions and dial pad buttons on a one-line display telephone. See

“Substitutes for b uttons on a one-line display teleph one” on page 26.

Table 3 Substitutes for buttons on a one-line display telephone

Dial pad buttons on a T7100

Display buttons

QUIT

ADD

SHOW

CANCEL

VIEW

OVERRIDE

BKSP

and T7208 telephones

≥ or ® or

•

£ √ or

All examples in this guide show the two-line display.

Buttons under the display

The three display buttons are for telephone features. The programming session determines what the display shows and what each but t on does. Some display instructions are this guide, display button instructions appear underlined.

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OK, CHANGE

COPY

. In

Chapter 1 Introduction 27

Memory buttons

You can use memory buttons as answer, autodial, line, and programmed feature buttons. Line, intercom and answer b uttons must have indicators. The T7316, T7208 and M7324(N) telephones have memory buttons with indicators. The T7316 telephone also has memory buttons without indicators. There is a single memory button, wit hout an indicator, on the T7100 telephone.

Program buttons

Press the ≤ button on the telephone followed by an activation code for personal programming. For a summary of all the Featu re button programming, refer to Appendix A, “Feature Codes,” on

page 129.

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28 Chapter 1 Introduction

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Chapter 2 Answer calls

There are three indications of an incoming call:

• ringing

• a line button flashing

• a message on the display

You do not always receive all three indications for any distinct call. For example, you can have a line set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depend ing on your system set up. For more informatio n abo ut the use of lines, see “Line buttons” on page 42.

Ring types

There are several different types of ring.

A double beep e v ery t en seco nds A call is camped to your telephone. A long single ring There is an external call on the li ne for you. A shorter double ring There is an internal call on the line for you, or a call

is being transferred to you.

A brief single ring A call arriving on an external line is redirected to a

telephone outside of your system. You cannot answer this call.

Three beeps descending in tone You are receiving a priority call.

Distinctive Line Ring

There are four Distinctive Ring patterns (DRP) for incoming calls.

DRP 4 Highest priority DRP 3 2nd highest priority DRP 2 3rd highest priority DRP 1 Lowest priority

Call Ringing

When more than one call rings at a telephone, highest propr ity DR P rings through first.

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30 Chapter 2 Answer calls

Call Answering

When more than one call rings a t a telephone, the user lifts the handset and automatically answers the call wit h th e highest priori ty.

Note: External calls have a highe r priority t ha n internal calls. You cannot press ≤•ﬂ to change the ri ng type on a t elephone whe n the Distinctive Line Ring feature is in service.

For more information about the Distinctive Line Ring feature, refer to the Business Communications Manag er Programming Operat ions Guide.

Line buttons

For each line as signed to your telephone , you ha ve one line b utton. Press the flash ing line b utto n to select the line you want to answer. Having several line b utton s gi ves you immediate access to more than one line.

The T7100 telephone has two intercom paths, instead of line buttons, to answer calls. You can assign two lines to each T7100 telephone. You can press ≥ to switch between two calls , one activ e and one on hold.

What line indicators mean

Ω Flashing on and off for equal

lengths of time

Ω Flashing on and off more

quickly

Ω Flashing on for longer than off A person has put a call on hold on that line. Ω On, but not flas hing You are connected to the call on that line or the

Off The line is fr ee.

There is an incoming call on the line.

You have placed a call on hold.

line is in use.

Information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller appears on the display after you answer a call. Depending on the setting and the external information available, either the caller name or telephone number appears on the display. When you transfer an externa l call to anot her te lephone in your system, th e same information appears on the recipient’s telephone display.

Depending on the services you subscribe to, Call Display information can contain up to three parts:

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